HomeMy WebLinkAbout2026-10-08 Human Relations Commission Agenda PacketHUMAN RELATIONS COMMISSION
Regular Meeting
Thursday, October 08, 2026
Council Chambers & Hybrid
6:00 PM
Human Relations Commission meetings will be held as “hybrid” meetings with the option to
attend by teleconference/video conference or in person. To maximize public safety while still
maintaining transparency and public access, members of the public can choose to participate
from home or attend in person. Information on how the public may observe and participate in
the meeting is located at the end of the agenda. Masks are strongly encouraged if attending in
person. The meeting will be broadcast on Cable TV Channel 76, live on
YouTube https://www.youtube.com/c/cityofpaloalto, and streamed to Midpen Media
Center https://midpenmedia.org. Commissioner names, biographies, and archived agendas and
reports are available at https://www.paloalto.gov/Departments/City-Clerk/Boards-and-
Commissions.
VIRTUAL PARTICIPATION CLICK HERE TO JOIN (https://cityofpaloalto.zoom.us/j/91994548701)
Meeting ID: 919 9454 8701 Phone: 1(669)900-6833
PUBLIC COMMENTS
General Public Comment for items not on the agenda will be accepted for up to three minutes
or an amount of time determined by the Chair. In-person comments will be heard at the
beginning of the agenda and remote comments will be heard at the end of the agenda. All
requests to speak will be taken until 5 minutes after the staff’s presentation. Written public
comments can be submitted in advance to HRC@PaloAlto.gov and will be provided to the
Commission and available for inspection on the City’s website three days before the meeting.
Please clearly indicate which agenda item you are referencing in your subject line.
PowerPoints, videos, or other media to be presented during public comment are accepted only
by email to HRC@PaloAlto.gov at least 24 hours prior to the meeting. Once received, the Clerk
will have them shared at public comment for the specified item. To uphold strong cybersecurity
management practices, USB’s or other physical electronic storage devices are not accepted.
Signs and symbolic materials less than 2 feet by 3 feet are permitted provided that: (1) sticks,
posts, poles or similar/other type of handle objects are strictly prohibited; (2) the items do not
create a facility, fire, or safety hazard; and (3) persons with such items remain seated when
displaying them and must not raise the items above shoulder level, obstruct the view or passage
of other attendees, or otherwise disturb the business of the meeting.
CALL TO ORDER AND ROLL CALL
IN-PERSON PUBLIC COMMENT
Members of the public may speak to any item NOT on the agenda. 1-3 minutes depending on number of speakers. In-person
comments will be heard at the beginning of the agenda and remote comments will be heard at the end of the agenda.
AGENDA CHANGES, ADDITIONS AND DELETIONS
The Chair or Commission majority may modify the agenda order to improve meeting management.
APPROVAL OF MINUTES
1.Approval of Minutes from August 13 and September 10, 2026 HRC Meeting - Action - 5
Minutes
BUSINESS ITEMS
2.Discussion of the Proposed 2027 City Council Meeting Schedule and Review of Citywide
Dates of Significance List – Discussion – 15 Minutes
3.Presentation and Determination of Priority of Needs for HSRAP FY 2028 – Action – 45
Minutes
4.Examination of HOA Fee Stabilization and Affordability Protections for Below Market Rate
Homeowners - Action - 30 minutes
CITY OFFICIAL REPORTS
Members of the public may not speak to the item(s)
•Commissioner Reports
•Council Liaison Report
•Staff Liaison Report
COMMISSIONER QUESTIONS, COMMENTS, ANNOUNCEMENTS OR FUTURE MEETINGS AND
AGENDAS
Members of the public may not speak to the item(s)
VIRTUAL PUBLIC COMMENT
Members of the public may speak to any item NOT on the agenda. 1-3 minutes depending on number of speakers. In-person
comments will be heard at the beginning of the agenda and remote comments will be heard at the end of the agenda.
ADJOURNMENT
OTHER INFORMATION
The materials below are provided for informational purposes, not for action or discussion during this meeting’s agenda. Written
public comments may be submitted in advance and will be provided to the Commission and available for public inspection on
the City’s website three days before the meeting.
A.Public Comments
PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to teleconference meetings via email,
teleconference, or by phone.
1.Written public comments may be submitted by email to hrc@PaloAlto.gov.
2.Spoken public comments using a computer will be accepted through the teleconference
meeting. To address the Council, click on the link below to access a Zoom-based meeting.
Please read the following instructions carefully.
◦You may download the Zoom client or connect to the meeting in- browser. If using
your browser, make sure you are using a current, up-to-date browser: Chrome 30 ,
Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in
older browsers including Internet Explorer.
◦You may be asked to enter an email address and name. We request that you
identify yourself by name as this will be visible online and will be used to notify you
that it is your turn to speak.
◦When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will
activate and unmute speakers in turn. Speakers will be notified shortly before they
are called to speak.
◦When called, please limit your remarks to the time limit allotted. A timer will be
shown on the computer to help keep track of your comments.
3.Spoken public comments using a smart phone will be accepted through the
teleconference meeting. To address the Council, download the Zoom application onto
your phone from the Apple App Store or Google Play Store and enter the Meeting ID
below. Please follow the instructions B-E above.
4.Spoken public comments using a phone use the telephone number listed below. When
you wish to speak on an agenda item hit *9 on your phone so we know that you wish to
speak. You will be asked to provide your first and last name before addressing the Council.
You will be advised how long you have to speak. When called please limit your remarks to
the agenda item and time limit allotted.
CLICK HERE TO JOIN Meeting ID: 919 9454 8701 Phone:1-669-900-6833
Americans with Disability Act (ADA) It is the policy of the City of Palo Alto to offer its public
programs, services and meetings in a manner that is readily accessible to all. Persons with
disabilities who require materials in an appropriate alternative format or who require auxiliary
aids to access City meetings, programs, or services may contact the City’s ADA Coordinator at
(650) 329-2550 (voice) or by emailing ada@PaloAlto.gov. Requests for assistance or
accommodations must be submitted at least 24 hours in advance of the meeting, program, or
service.
Human Relations Commission
Staff Report
Report Type: APPROVAL OF MINUTES
Lead Department: City Manager
Meeting Date: October 8, 2026
Report #:2609-6815
TITLE
Approval of Minutes from August 13 and September 10, 2026 HRC Meeting - Action - 5 Minutes
RECOMMENDATION
Staff recommends that the Human Relations Commission review and approve the minutes.
ATTACHMENTS
Attachment A: September 10, 2026 Draft Action Minutes
Attachment B: August 13, 2026 Draft Action Minutes
APPROVED BY:
Sophie Pigman, Human Services Manager
1
Packet Pg. 5
DRAFT
HUMAN RELATIONS COMMISSION REGULAR MEETING ACTION MINUTES
Thursday, September 10, 2026
6:00 PM
Commissioners Present: Kraus (Chair), Causey (Vice Chair), Ansari, Barr, Stimmler
Commissioners Absent: Rosenberg
Council Liaison: Vice Mayor Stone
Staff: Sophie Pigman, Chantal Gaines, Leif Christiansen, Gerald Gonzalez, Christine Prior
Others Present: Katie Hurley, Kurt Michael
ROLL CALL
IN-PERSON PUBLIC COMMENTS
AGENDA CHANGES, ADDITIONS, DELETIONS
The Commission deferred approval of the August 13, 2026 meeting minutes to the October 8,
2026 meeting. Agenda Item 2 was heard before Agenda Item 1.
APPROVAL OF MINUTES
1. Approval of the August 13, 2026, Human Relations Commission Regular Meeting Draft
Action Minutes. – Action – 5 minutes
Item deferred to October 8, 2026 meeting.
1
Packet Pg. 6
BUSINESS ITEMS
2. CEDAW Subcommittee 2026 Findings and Recommendations Causey, Vice Chair and
CEDAW Subcommittee Chair
NO ACTION TAKEN
3. Presentation of the Jed Foundation Findings Report
NO ACTION TAKEN
4. PUBLIC HEARING: Summary of Fiscal Year 2025-2026 (HUD CDBG Program Year 2025)
Community Development Block Grant (CDBG) Program Accomplishments — Review of
the Draft Consolidated Annual Performance and Evaluation Report (CAPER)
NO ACTION TAKEN
CITY OFFICIAL REPORTS
COMMISSIONER QUESTIONS, COMMENTS, ANNOUNCEMENTS OR FUTURE MEETINGS AND
AGENDAS
VIRTUAL PUBLIC COMMENT
ADJOURNMENT
The meeting adjourned at 8:23 PM.
1
Packet Pg. 7
DRAFT
HUMAN RELATIONS COMMISSION REGULAR MEETING ACTION MINUTES
Thursday, August 13, 2026
6:00 PM
Commissioners Present: Kraus (Chair), Causey (Vice Chair), Barr, Stimmler, Rosenberg, Karnam
Commissioners Absent: Ansari
Council Liaison: Vice Mayor Stone
Staff: Sophie Pigman, Eric Vidal
Others Present: Stephanie S., Linda M., Molly, Christina L., Carol P., Roberta J.S., Ella L.H., Sally
L.,
ROLL CALL
IN-PERSON PUBLIC COMMENTS
AGENDA CHANGES, ADDITIONS, DELETIONS
Business Item number three: County Policies and Regional Legislation Affecting Seniors:
Presentation from a County policy analyst –Discussion — 15 minutes removed.
APPROVAL OF MINUTES
1. Approval of the June 11, 2026, Human Relations Commission Regular Meeting Draft
Action Minutes. – Action – 5 minutes
MOTION: Commissioner Stimmler moved, seconded by Commissioner Karnam, to
approve the minutes of June 11, 2026.
MOTION PASSED: 6-0-1 (Ansari absent)
1
Packet Pg. 8
BUSINESS ITEMS
2. Affordable Senior Housing: Local and Regional Projects, Needs, and Challenges:
Presentations from Alta Housing, Eden Housing, and MidPen Housing – Discussion – 45
minutes
NO ACTION TAKEN
3. Barriers to Senior Services: Perspectives from Seniors including Clients of Avenidas and
Alta Housing - Discussion - 45 minutes
NO ACTION TAKEN
4. Property-Tax Qualifications for Affordable Senior Housing Projects: Presentation from
the California State Board of Equalization – Discussion — 15 minutes
NO ACTION TAKEN
CITY OFFICIAL REPORTS
COMMISSIONER QUESTIONS, COMMENTS, ANNOUNCEMENTS OR FUTURE MEETINGS AND
AGENDAS
VIRTUAL PUBLIC COMMENT
ADJOURNMENT
The meeting adjourned at 8:12 PM.
1
Packet Pg. 9
Human Relations Commission
Staff Report
From: City Clerk’s Office
Meeting Date: October 8, 2026
Report #: 2608-6650
TITLE
Discussion of the Proposed 2027 City Council Meeting Schedule and Review of Citywide Dates of
Significance List
RECOMMENDATION
Staff recommends that the Human Relations Commission (HRC), with input provided by the
community, review and provide feedback on the proposed 2027 City Council meeting schedule
in the context of dates to avoid (Attachment A) and the citywide dates of significance list
(Attachment B) and forward its recommendations to the City Council.
BACKGROUND
The City Council adopts a schedule of meetings for the upcoming calendar year each winter. An
adopted calendar allows the City Council to more efficiently conduct the City’s business and offer
the City Council, staff, and community stakeholders the opportunity to better plan for meetings
as well as other obligations. Palo Alto’s Municipal Code sets regular meetings times for City
Council at 5:30pm on the first three Mondays of the month.1 Staff, in consultation with the Mayor
and Vice Mayor, may reschedule meetings and schedule special meetings as necessary to conduct
City Council business.
This staff report builds on the process established in 2024 to implement Equity Action Plan Item
1.3 (Create a process that includes HRC for annual calendar setting related to holidays and
heritage months)2 and previous HRC and City Council feedback. The annual HRC and City Council
review provides a consistent cadence for residents, HRC, City Council, and staff to consider the
lists of dates to avoid scheduling City Council meetings and citywide dates of significance. It is an
opportunity to expand awareness and visibility about the many observances significant to
members of the Palo Alto community. This process has been and will continue to be iterative.
1 Palo Alto Municipal Code Section 2.04.010 https://codelibrary.amlegal.com/codes/paloalto/latest/paloalto_ca/0-
2 2024 and 2025 Equity Action Plan: https://www.paloalto.gov/files/assets/public/v/1/city-manager/wellness-
andbelonging/equity-workplan-2024.pdf
2
Packet Pg. 10
It is not assumed that the HRC would be experts on the details of every observance included, but
instead that the HRC could review the list, provide insight, and welcome public feedback at this
HRC meeting. The lists of dates to avoid scheduling meetings and the citywide dates of
significance have not changed from previous years. Staff welcomes feedback on both lists, if
desired by the HRC.
ANALYSIS
Holiday/Observance Date
Martin Luther King, Jr. Day Monday, January 18, 2027
Presidents’ Day Monday, February 15, 2027
Eid al-Adha Monday, May 17, 2027
Labor Day Monday, September 6, 2027
Indigenous Peoples’ Day Monday, October 11, 2027
th or 5th Monday or 3rd Wednesday of the month. They are:
2
Packet Pg. 11
Wednesday, February 17
Monday, March 22
Monday, April 26
Wednesday, May 19
Wednesday, June 16
Monday, August 30
Monday, September 27
Wednesday, October 13
Monday, November 22
Wednesday, December 15
FISCAL/RESOURCE IMPACT
None.
ATTACHMENTS
Attachment A: Proposed 2027 City Council Meeting Schedule
Attachment B: Citywide Dates of Significance
2
Packet Pg. 12
Proposed 2027 City Council and Council Standing Committee Meeting Schedule
Meeting Body
Wednesday, February 17 City Council (Standby, if needed)
Monday, March 22 City Council (Standby, if needed)
Monday, April 26 City Council (Standby, if needed)
Wednesday, May 19 City Council (Standby, if needed)
Wednesday, June 16 City Council (Standby, if needed)
2
Packet Pg. 13
Monday, June 21 City Council
Thursday, June 24 City/School Liaison
June 25, 2027 – July 30, 2027 – Summer Recess
Tuesday, August 3 Finance
Monday, August 9 City Council
Tuesday, August 10 Policy & Services
Monday, August 16 City Council
Tuesday, August 17 Finance
Monday, August 23 City Council (Special)
Thursday, August 26 City/School Liaison
Monday, August 30 City Council (Standby, if needed)
Tuesday, September 7 Finance
Wednesday, September 8 City Council (Special)
Monday, September 13 City Council
Tuesday, September 14 Policy & Services
Monday, September 20 City Council
Tuesday, September 21 Finance
Thursday, September 23 City/School Liaison
Monday, September 27 City Council (Standby, if needed)
Monday, October 4 City Council
Tuesday, October 5 Finance
Tuesday, October 12 Policy & Services
Wednesday, October 13 City Council (Standby, if needed)
Monday, October 18 City Council
Tuesday, October 19 Finance
Monday, October 25 City Council (Special)
Thursday, October 28 City/School Liaison
Monday, November 1 City Council
Tuesday, November 2 Finance
Monday, November 8 City Council
Tuesday, November 9 Policy & Services
Monday, November 15 City Council
Tuesday, November 16 Finance
Thursday, November 18 City/School Liaison (Special)
Monday, November 22 City Council (Standby, if needed)
Monday, November 29 City Council (Special)
Monday, December 6 City Council
Tuesday, December 7 Finance
Monday, December 13 City Council
Tuesday, December 14 Policy & Services
Wednesday, December 15 City Council (Standby, if needed)
Tuesday, December 21 Finance
Thursday, December 23 City/School Liaison
December 24, 2027 – December 31, 2027 – Winter Recess
2
Packet Pg. 14
Standby Special City Council Meetings (May be scheduled if needed to conduct City business)
Wednesday, February 17
Monday, March 22
Monday, April 26
Wednesday, May 19
Wednesday, June 16
Monday, August 30
Monday, September 27
Wednesday, October 13
Monday, November 22
Wednesday, December 15
City Council 2027 Events
Date Event
Monday, January 4 City Council Reorganization
Saturday, January 23 Annual Priority Setting Meeting
To Be Determined State of the City
June 25 – July 30 Summer Recess
December 24 – December 31 Winter Recess
2
Packet Pg. 15
2
Packet Pg. 16
Dec 2026
S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
JANUARY 2027
Feb 2027
S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
27 28 29 30 31 1 2
New Year’s Day
3 4 5 6 7 8 9
City Council -
Reorganization
10 11 12 13 14 15 16
City Council
17 18 19 20 21 22 23
Martin Luther
King, Jr. Day
City Council
(Special) City Council
(Special) - Retreat
24 25 26 27 28 29 30
31 1 2 3 4 5 6
Lunar New Year
NOTE: Council Committee Meetings Not Held in January
2
Packet Pg. 17
Jan 2027
S M T W T F S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31
FEBRUARY 2027
Mar 2027
S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
31 1 2 3 4 5 6
City Council Finance Lunar New Year
7 8 9 10 11 12 13
City Council Policy & Services
14 15 16 17 18 19 20
Presidents’ Day Finance
City Council
(standby, if
needed)
21 22 23 24 25 26 27
City Council
(Special) City/School
Liaison
28 1 2 3 4 5 6
2
Packet Pg. 18
Feb 2027
S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28
MARCH 2027
Apr 2027
S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
28 1 2 3 4 5 6
City Council Finance
7 8 9 10 11 12 13
City Council Policy & Services Eid al-Fitr
14 15 16 17 18 19 20
City Council Finance
21 22 23 24 25 26 27
City Council
(standby, if
needed)
City/School
Liaison
28 29 30 31 1 2 3
2
Packet Pg. 19
Mar 2027
S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31
APRIL 2027
May 2027
S M T W T F S
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
28 29 30 31 1 2 3
4 5 6 7 8 9 10
City Council Finance
11 12 13 14 15 16 17
City Council Policy & Services
18 19 20 21 22 23 24
City Council Finance Passover City/School
Liaison
25 26 27 28 29 30 1
City Council
(standby, if
needed)
2
Packet Pg. 20
Apr 2027
S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30
MAY 2027
Jun 2027
S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
25 26 27 28 29 30 1
2 3 4 5 6 7 8
City Council Finance (Special)
– Budget
Finance (Special)
– Budget
9 10 11 12 13 14 15
City Council Policy & Services
16 17 18 19 20 21 22
Eid al-Adha Finance City Council
(standby, if needed)
23 24 25 26 27 28 29
City Council
(Special) City/School
Liaison
30 31 1 2 3 4 5
Memorial Day
2
Packet Pg. 21
May 2027
S M T W T F S
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
JUNE 2027
Jul 2027
S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
30 31 1 2 3 4 5
Finance
6 7 8 9 10 11 12
City Council Policy & Services
13 14 15 16 17 18 19
City Council Finance
City Council
(standby, if
needed)
Juneteenth
20 21 22 23 24 25 26
City Council City/School
Liaison
Start of Summer
Recess
27 28 29 30 1 2 3
2
Packet Pg. 22
Jun 2027
S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
JULY 2027
Aug 2027
S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
27 28 29 30 1 2 3
4 5 6 7 8 9 10
July 4th
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
End of Summer
Recess
2
Packet Pg. 23
Jul 2027
S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
AUGUST 2027
Sep 2027
S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
1 2 3 4 5 6 7
Finance
8 9 10 11 12 13 14
City Council Policy & Services
15 16 17 18 19 20 21
City Council Finance
22 23 24 25 26 27 28
City Council
(Special) City/School
Liaison
29 30 31 1 2 3 4
City Council
(standby, if
needed)
2
Packet Pg. 24
Aug 2027
S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
SEPTEMBER 2027
Oct 2027
S M T W T F S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
29 30 31 1 2 3 4
5 6 7 8 9 10 11
Labor Day Finance City Council
(Special)
12 13 14 15 16 17 18
City Council Policy & Services
19 20 21 22 23 24 25
City Council Finance City/School
Liaison
26 27 28 29 30 1 2
City Council
(Standby, if
needed)
2
Packet Pg. 25
Sep 2027
S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
OCTOBER 2027
Nov 2027
S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
26 27 28 29 30 1 2
Rosh Hashanah
3 4 5 6 7 8 9
City Council Finance
10 11 12 13 14 15 16
Yom Kippur Indigenous
People’s Day Policy & Services City Council
(standby, if needed)
17 18 19 20 21 22 23
City Council Finance
24 25 26 27 28 29 30
City Council
(Special) City/School
Liaison
31 1 2 3 4 5 6
2
Packet Pg. 26
Oct 2027
S M T W T F S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31
NOVEMBER 2027
Dec 2027
S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
31 1 2 3 4 5 6
City Council Finance
7 8 9 10 11 12 13
City Council Policy & Services Veterans Day
14 15 16 17 18 19 20
City Council Finance City/School
Liaison (Special)
21 22 23 24 25 26 27
City Council
(standby, if
needed)
Thanksgiving Day After
Thanksgiving
28 29 30 1 2 3 4
City Council
(Special)
2
Packet Pg. 27
Nov 2027
S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30
DECEMBER 2027
Jan 2028
S M T W T F S
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
28 29 30 1 2 3 4
City Council
(Special)
5 6 7 8 9 10 11
City Council Finance
12 13 14 15 16 17 18
City Council Policy & Services
City Council
(Standby, if
needed)
19 20 21 22 23 24 25
Finance City/School
Liaison
Start of Winter
Recess Christmas
26 27 28 29 30 31 1
End of Winter
Recess
2
Packet Pg. 28
1
Citywide Dates of Significance
Please Note: The curation of this list is an iterative process. It is not exhaustive and will
evolve over time based on input from the City Council, Human Relations Commission, and
community members.
New Year’s Day
Martin Luther King, Jr. Day
Holocaust Remembrance Day
Lunar New Year
Black History Month
President’s Day
Ramadan
Women’s History Month
American Red Cross Month
International Women’s Day
Eid al-Fitr
International Transgender Day of Visibility
Farmworkers Day
Autism Awareness Month
Palo Alto Day
Dolores Huerta Day
National Day of Silence (LGBTQI+)
Passover
Easter
National Animal Control Officer Appreciation Week
National Public Safety Telecommunicator’s Week
Earth Day
Armenian Genocide Remembrance Day
Arbor Day
Asian American Pacific Islander Heritage Month
Older Americans Month
Affordable Housing Month
Mental Health Awareness Month
National Public Service Recognition Week
Cinco de Mayo
National Police Week and National Peace Officers’ Memorial Day
Shavout
Vesak
Memorial Day
Pride Month
Immigrant Heritage Month
Juneteenth
2
Packet Pg. 29
2
Eid al-Adha
Juneteenth
Independence Day
Labor Day
Emergency Preparedness Month
Hispanic Heritage Month
Rosh Hashanah
Yom Kippur
Sukkot
Indigenous Peoples' Day
Dia De Los Muertos
Diwali
National Native American Heritage Month
Law Enforcement Records and Support Personnel Week
Veterans Day
Transgender Day of Remembrance
Thanksgiving
Day after Thanksgiving
Hanukkah
Las Posadas
Christmas
Kwanzaa
2
Packet Pg. 30
Human Relations Commission
Staff Report
From: Sophie Pigman, Human Services Manager
Meeting Date: October 8, 2026
Report #: 2609-6717
TITLE
Presentation and Determination of Priority of Needs for HSRAP FY 2028
BACKGROUND
The City is conducting a community-needs assessment to inform the upcoming Human Services
funding cycle. The assessment is intended to identify resident needs, barriers to accessing
services, provider-reported service gaps, organizational capacity constraints, and actions that
may improve human-services outcomes for Palo Alto residents.
This report presents preliminary findings from two survey efforts: a resident and stakeholder
survey (for which 51 responses were reviewed) and a service-provider survey (for which 17
organizational responses were reviewed).
The resident survey provides insight into household priorities, access barriers, experience using
services, and desired improvements. The provider survey provides complementary information
about client needs, service gaps, waitlists, organizational capacity, operating conditions, and
recommendations for City action.
The findings are intended to inform the Commission’s discussion of the Priority of Needs (i.e.,
allowable funding categories) and funding criteria. The findings should not be interpreted as
statistically representative of all Palo Alto residents or all Palo Alto-serving organizations. Final
recommendations also consider current City investments, Palo Alto-specific service reach,
provider capacity, available administrative data, and targeted engagement as appropriate.
It should be noted that the HSRAP program is currently being recommended for expansion. On
September 8, 2026 the Policy & Services Committee held a joint meeting with the Human
Relations Commission to discuss the expansion and make recommendations for Council
consideration.1 As discussed, HSRAP would retain the City’s original process for direct human
1 Joint Policy & Services Committee and Human Relations Commission meeting, September 8,
2026. Link:
3
Packet Pg. 31
services proposals that meet established Priority of Needs and serve Palo Alto residents as one
funding lane, and the HSRAP expansion would provide an additional funding lane for community-
wide nonprofit programs outside of the set Priority of Needs. The HSRAP and HSRAP expansion
are to be run through the same process.3 The recommendation4 will be reviewed by the City
Council in October. This report focuses on the HSRAP Priority of Needs lane.5
ANALYSIS
Resident Survey Findings
The preliminary resident survey includes 51 responses from people identifying in various roles,
including residents, current service users, prospective service users, caregivers, and people
working for community-service organizations. Please see Attachment D for the full resident
survey and Attachment B for responses.
Current Needs Identified by Residents
Current Need Total
Responses
Percentage
(n=51)
Social connection or sense of belonging 19 37%
Youth activities or youth support 15 29%
Older-adult support 12 24%
Transportation 11 22%
Housing 8 16%
Mental health care 8 16%
3 Summary Minutes for the September 8, 2026 Joint Policy & Services and Human Relations
Commission Meeting:
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=897446&dbid=0&repo=PaloAlto
&searchid=431286b0-2704-47b5-bb0c-5e672f645cf1
4 Action Minutes for the September 8, 2026 Joint Policy & Services Committee and Human
Relations Commission Meeting:
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=897288&dbid=0&repo=PaloAlto
&searchid=431286b0-2704-47b5-bb0c-5e672f645cf1
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=897269&dbid=0&repo=PaloAlto
&searchid=d6977562-c54e-4eb9-992a-e05d2be774c1
3
Packet Pg. 32
Child care 6 12%
Disability-related supports/accommodations 5 10%
Internet, devices, or technology help 5 10%
The top six most frequently identified household needs were social connection and belonging,
youth support, older-adult support, transportation, housing, and mental health care.
Improvements Requested by Residents
The most common resident-request was better information about available services. Thirty-six
respondents, or 71 percent, selected this improvement.
Improvement Requested Total
Responses
Percentage
(n=51)
Better information about available services 36 71%
Better coordination between organizations 17 33%
Shorter waitlists 16 31%
Simpler application processes 14 27%
More evening or weekend hours 13 25%
Lower-cost or more affordable services 12 24%
More in-person help 9 18%
More transportation assistance 8 16%
Residents also reported barriers related to service awareness, complex applications, unclear
eligibility, long waitlists, transportation, distance, privacy, stigma, language access, disability
accommodations, and concern about being welcomed or respected.
Resident Comment Themes
Residents could provide open-ended comments in the survey as well. Resident comments
emphasized the need for clear, plain-language information about available services, eligibility
requirements, benefits, and application steps; a centralized, easy-to-use service directory or
“front door;” and in-person and telephone navigation support. Residents also identified the
importance of accessible transportation, including concerns about the transition away from
Palo Alto Link; affordable housing, shorter housing waitlists, and case-management support;
behavioral-health outreach and clearer information about mental-health services; inclusive
3
Packet Pg. 33
activities and supports for children with disabilities; affordable child care, after-school
programs, and accessible youth registration processes; and reduced administrative and survey-
related friction.
Service Provider Survey Findings
Provider-Identified Client Need Total Responses Percentage
(n=17)
3
Packet Pg. 34
Provider-Identified Client Need Total Responses Percentage
(n=17)
Public-benefits navigation 3 18%
Youth enrichment / after-school / summer
programming 3 18%
Child care 2 12%
Case management / care coordination 2 12%
Employment / workforce development 2 12%
Legal services 2 12%
Transportation assistance 2 12%
Affordable housing and housing stabilization was the most frequently identified need according
to providers with both receiving over 50% total responses. Mental health care, food and
nutrition, social connection, homelessness response, older-adult services, and emergency
financial assistance also emerged as major needs.
Provider-Reported Service Gaps
Providers were asked where the largest gap exists between community need and available
services in Palo Alto.
Service Area with Largest Gap Total Responses Percentage
(n=17)
Homelessness services 8 47%
Housing stabilization / eviction prevention 5 29%
Mental health care 5 29%
Social connection / isolation reduction 4 24%
Food and nutrition 3 18%
Older-adult services 3 18%
Legal services 3 18%
Child care 2 12%
3
Packet Pg. 35
Service Area with Largest Gap Total Responses Percentage
(n=17)
Domestic violence / family violence services 2 12%
Emergency financial assistance 2 12%
Public-benefits navigation 2 12%
Substance-use services 2 12%
Transportation 2 12%
Youth programs 2 12%
Providers described homelessness services, housing stabilization/eviction prevention, and
mental health care as major gaps. Note that none of these categories received over 50% of
responses for this question. Providers also identified gaps related to legal services, domestic
violence, substance use, food access, older-adult services, child care, benefits navigation,
transportation, and social isolation.
Provider Unmet-Need Ratings
Providers reported unmet needs across multiple service areas, with the highest concentrations
of high or very high unmet need identified in housing stability and rent burden, mental health
care, emergency financial assistance, older-adult services, legal services, domestic violence and
family violence services, food and nutrition, benefits navigation, physical health care, disability
supports and accommodations, and efforts to reduce social connection and isolation.8 Provider
responses vary based on each organization’s mission and client population; this variation
should be understood as reflecting differing areas of direct knowledge and experience rather
than disagreement about the importance of any particular service area.
Increasing Need and Provider Capacity
Providers report that client need is increasing.
8 Those listed which did not receive the highest concentrations of ratings as high or very high
unmet needs are: arts and culture, caregiver support, child care, digital access/technology
support, employment/workforce support, homelessness services, substance use
treatment/recovery support, transportation, and youth programs.
3
Packet Pg. 36
Compared with one year ago,
overall need among Palo Alto clients is:
Total Responses Percentage
(n=17)
Much higher 4 24%
Somewhat higher 10 59%
About the same 3 18%
Somewhat lower or much lower 0 0%
Fourteen of 17 providers, or 82 percent, reported that overall need among Palo Alto clients is
somewhat or much higher than one year ago.
Providers were also asked about their organization’s ability to meet client demand.
Compared with one year ago,
organization’s ability to meet client demand is:
Total Responses Percentage
(n=17)
Somewhat stronger 3 18%
About the same 8 47%
Somewhat weaker 6 35%
Much stronger or much weaker 0 0%
While several providers reported that their capacity had improved through service expansion,
partnerships, outreach, or navigation support, more than one-third of respondents reported a
somewhat weaker ability to meet demand.
Trends Affecting Providers
Providers reported that the following conditions are affecting their organization’s ability to
meet client needs:
Trend or Condition Total Responses Percentage
(n=17)
Insufficient funding / revenue uncertainty 15 88%
Rising operating costs 12 71%
3
Packet Pg. 37
Trend or Condition Total Responses Percentage
(n=17)
Rising client needs / acuity 11 65%
Behavioral-health needs among clients 9 53%
Changes in public-benefits systems 6 35%
Client housing instability 6 35%
Staff recruitment challenges 6 35%
Staff retention challenges 6 35%
Increased need for care coordination / case
management 5 29%
Government contracting or reporting requirements 4 24%
Reduced partner capacity in the community 3 18%
Technology or data-system needs 2 12%
Increased need for language access / interpretation 1 6%
These results indicate that provider capacity is affected by both increasing client complexity and
organizational pressures. Housing instability, behavioral-health needs, changing public-benefit
systems, rising operating costs, workforce challenges, and uncertain funding contribute to
service-system strain.
Provider Adaptations
Providers reported responding to changing client needs by adding new programs or expanding
existing services; increasing case management, care coordination, and navigation support;
expanding community and street outreach; improving language access and interpretation;
developing new referral networks and partnerships with community providers; and modifying
service-delivery models. Providers also reported expanding food, hygiene, adaptive recreation,
older-adult, prevention, and wellness programs, while seeking additional funding opportunities.
One provider reported reducing services because of a loss of external funding despite
continued demand. Another provider serving older adults reported that the end of a Santa
Clara County civil legal-services funding program on July 1, 2026, reduced available funding for
legal support for seniors while demand continues to grow. Providers also identified operational
pressures related to the cost of child care, recruiting and retaining commuter staff, limited
licensed space for school-age care, housing searches, street outreach, and increasing needs
among people with developmental disabilities and complex behavioral-health conditions.
3
Packet Pg. 38
Provider-Reported Client Barriers
Client Barrier Total Responses Percentage
(n=17)
3
Packet Pg. 39
Services Accessed Outside Palo Alto
Recommended City Action
Total Responses Percentage of
Respondents
Choosing this
Option
3
Packet Pg. 40
Because some respondents selected more than the survey’s requested maximum number of
actions, results should be understood as directional support for each action rather than a strict
ranking.
Combined Resident and Provider Findings
Shared Issue Resident Finding Provider Finding Implication
3
Packet Pg. 41
Shared Issue Resident Finding Provider Finding Implication
Transportation
22% of residents
identified
transportation as a
need
35% of providers cited
transportation barriers
Support transportation
strategies within eligible
service categories
Coordination
33% of residents
requested better
coordination
Providers cited
fragmented referral
systems and requested
better coordination
Require partnerships,
warm handoffs, and
referral follow-up
Housing and
homelessness
Residents cited
housing affordability,
waitlists, and case
management
Providers identified
housing and
homelessness as the most
significant need and gap
Retain distinct but
coordinated housing
and homelessness
priorities
Behavioral
health
Residents requested
more active outreach
and accessible
information
Providers identified
mental health as a major
need and gap
Support community-
based behavioral-health
access, outreach, and
coordination
Older adults and
caregivers
Residents identified
aging, mobility,
connection, and in-
person support
needs
Providers cited older-
adult services, food, legal
needs, safety, and
caregiver support
Fund aging-in-place,
navigation,
legal/benefits
connections, mobility,
and social connection
Youth and
families
Residents identified
youth activities, child
care, affordability,
and enrollment
friction
Providers cited child care,
youth programs, mental
health, food, and family
stability
Support accessible and
affordable youth and
family services
Disability access
Residents identified
disability supports
and accessible
service processes
Providers cited
disability/accommodation
barriers and needs among
people with
developmental disabilities
Require accessibility and
reasonable-
accommodation
practices across funded
services
Preliminary Funding-Priority Framework
Staff recommends retaining all seven funding priorities (i.e., allowable funding categories)
identified in the prior cycle. Both resident and provider findings support each category.
3
Packet Pg. 42
3
Packet Pg. 43
Allowable
Funding
Category
(Priorities)
Preliminary Evidence Recommended Framing
Homelessness
services
Largest provider-reported service gap;
increasing needs among people experiencing
homelessness; need for shelter, outreach,
rehousing, navigation, and connections to
behavioral health and substance-use care
Core priority
Housing
support
services
Most frequently identified provider need;
resident concerns about affordability and
waitlists; need for prevention, stabilization,
legal, financial, and navigation support
Core priority
Services for
individuals who
are disabled
Access barriers, accommodation needs,
transportation, health, employment, and
navigation needs identified by residents and
providers
Core priority with explicit
accessibility expectations
Services for
older adults
and their
caregivers
Strong resident and provider emphasis on
aging in place, transportation, food, legal
services, benefits, safety, caregiving,
isolation, and in-person assistance
Core priority
Services for
youth and their
caregivers
Youth support was a leading resident need;
providers identified child care, youth
programming, food, mental health, and
family needs
Core priority
Food and
nutrition
services
Major provider-identified need; closely
related to household stability, older-adult
wellbeing, homelessness prevention, and
family support
Core safety-net priority
Mental and
physical health
services
Mental health was a major provider need
and service gap; physical-health access is
important for older adults, people with
disabilities, and households with complex
needs
Core priority, with emphasis
on behavioral-health access
and coordination
Staff recommends that all applicants, regardless of service category, demonstrate Palo Alto-
specific service reach, including the expected number of unduplicated residents served, service
units to be provided, service location, and outreach approach. Applicants should also provide
3
Packet Pg. 44
clear evidence of community need, such as utilization data, waitlists, referrals, turnaways, client
demand, or identified service gaps.
Proposed HSRAP Evaluation Framework
3
Packet Pg. 45
Eligible applications would then be evaluated using a 100-point scoring rubric, as summarized
below. At the Joint Policy and Services Committee and Human Relations Commission (HRC)
meeting on September 8, the Committee and HRC expressed interest in the HRC reviewing the
scoring rubric to ensure it matches current priorities in the weights.
Criterion Points Reviewer Considerations
Alignment with Priority of Needs 20 Direct and credible alignment with
one or more approved priorities
Demonstrated Palo Alto Need and Service
Gap 20
Evidence of unmet need, demand,
waitlists, referrals, turnaways, or
service gaps affecting Palo Alto
residents
Palo Alto Reach, Target Population, and
Equity 15
Expected Palo Alto residents
served; focus on populations
experiencing heightened barriers;
equitable outreach and eligibility
Access, Navigation, and Client-Centered
Service Design 15
Low-barrier access, accessibility,
language access, affordability,
application support,
transportation, and client
experience
Service Model, Coordination, and
Prevention/Stabilization 10
Quality of program design, referral
partnerships, warm handoffs,
prevention, and connection to
other systems
Organizational Capacity and Fiscal
Stewardship 10
Staffing, governance, financial
management, budget realism,
operational readiness, and ability
to deliver
Outcomes, Data, and Continuous
Improvement 10
Clear outcomes, data collection,
reporting capacity, use of client
feedback, and performance
management
Total 100
The evaluation framework would require applicants to demonstrate Palo Alto-specific service
reach, including expected unduplicated residents served, service units, service location, and
outreach approach. Applicants would also be expected to provide evidence of community need,
such as utilization data, waitlists, referrals, turnaways, client demand, or identified service gaps.
To address barriers identified through the resident and provider surveys, the framework would
give substantial consideration to low-barrier and client-centered access. Applicants would be
3
Packet Pg. 46
asked to describe plain-language materials, simplified intake processes, assistance with
applications or enrollment, in-person and telephone access options, disability accommodations,
accessible digital materials, language access, affordability strategies, transportation
considerations, privacy protections, and warm referral practices.
FISCAL/RESOURCE IMPACT
ATTACHMENTS
3
Packet Pg. 47
Attachment D: 2026 City of Palo Alto Human Services Resource Allocation Process (HSRAP)
Priority of Needs Survey
3
Packet Pg. 48
About
Your
Organizati
on/
Communit
y Needs
Service
Gaps and
Barriers
Trends
Affecting
Your
Organizati
on
Recomme
ndations
for the
City of
Palo Alto
Receipt
Number
What is
the name
of your
organizati
on?
What is
your role
or title?
Which of
the
following
best
describes
your
organizati
on?
Which
geographi
c areas
does your
organizati
on serve?
Which
geographi
c areas
does your
organizati
on serve?
- JSON
Approxim
ately what
share of
the people
you serve
are Palo
Alto
residents?
Which
population
s does
your
organizati
on
primarily
serve?
Which
population
s does
your
organizati
on
primarily
serve? -
JSON
What are
the five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
What are
the five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients? -
JSON
Of the
needs
selected
above,
which
three are
the
highest
priorities
right now?
Of the
needs
selected
above,
which
three are
the
highest
priorities
right now?
- JSON
Needs
ranking
Needs
ranking -
JSON
Compared
with one
year ago,
the overall
level of
need
among
your Palo
Alto
clients is:
Which
population
s are
experienci
ng the
greatest
unmet
need at
this time?
In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
- JSON
What are
the main
causes of
these
service
gaps?
What are
the main
causes of
these
service
gaps? -
JSON
Are there
services
your
clients
commonly
have to
leave Palo
Alto to
access?
Which
services
do clients
commonly
have to
leave Palo
Alto to
access?
What are
the top
three
barriers
your
clients
face in
using
services
that are
already
available?
What are
the top
three
barriers
your
clients
face in
using
services
that are
already
available? -
JSON
Are any
of these
barriers
especially
acute for
specific
population
s?
Trends
Affecting
Your
Organizati
on
Compared
with one
year ago,
your
organizati
on’s ability
to meet
client
demand
is:
What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on? -
JSON
What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months? -
JSON
Please
briefly
describe
any
important
changes
in your
clients,
service
demand,
or service
delivery
over the
past 12
months.
What are
the top
three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
What are
the top
three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
- JSON
If
additional
City
resources
were
available,
which
service
areas
should be
prioritized
first?
If
additional
City
resources
were
available,
which
service
areas
should be
prioritized
first? -
JSON
How can
the City of
Palo Alto
improve
contractin
g or
administra
tive
processes
, if at all?
Please
share any
additional
comments
,
emerging
issues, or
recommen
dations for
the City.
Nonprofit
organizati
on Palo Alto
{"Which
geographi
c areas
does your
organizati
on serve?
":["Palo
Alto "]}
Do not
know
Low-
income
household
s ,Older
adults
ages 60+
,People
experienci
ng
homeless
ness
,People
with
behavioral
health
needs
,People
with
disabilities
,Survivors
of
domestic
violence or
interperso
nal
violence
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Low-
income
household
s ","Older
adults
ages 60+
","People
experienci
ng
homeless
ness
","People
with
behavioral
health
needs
","People
with
disabilities
","Survivor
s of
domestic
violence or
interperso
nal
Affordable
housing /
housing
stabilizatio
n
,Disability
services /
accommo
dations
,Emergen
cy
financial
assistance
,Homeless
ness
outreach,
shelter, or
rehousing
,Transport
ation
assistance
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n
","Disabilit
y services
/
accommo
dations
","Emerge
ncy
financial
assistance
","Homele
ssness
outreach,
shelter, or
rehousing
","Transpo
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 7
Child care
: 21
Dental
care : 13
Digital
access /
technolog
y support :
20
Disability
services /
accommo
dations : 3
Domestic
violence /
family
violence
services :
6
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"7","Chil
d care
":"21","De
ntal care
":"13","Dig
ital access
/
technolog
y support
":"20","Dis
ability
services /
accommo
dations
":"3","Dom
estic
violence /
family
violence
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: Moderate
unmet
need
Caregiver
support:
Not
sure/not
applicable
Child care
: Not
sure/not
applicable
Digital
access /
technolog
y support :
Not
sure/not
applicable
Disability
supports /
accommo
dations :
Very high
unmet
need
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["Modera
te unmet
need
"],"Caregiv
er
support":["
Not
sure/not
applicable
"],"Child
care
":["Not
sure/not
applicable
"],"Digital
access /
technolog
y support
":["Not
sure/not
applicable
"],"Disabili
ty
supports /
accommo
Much
higher
elderly
and/or
medically
vulnerable
adults
experienci
ng
homeless
ness,
especially
during
non-cold-
weather
season
when PA
shelters
are
closed.
also
completely
insufficient
supply of
medical
respite
beds
in/around
PA all-
year
around.
Homeless
ness
services
,Housing
stabilizatio
n /
eviction
prevention
,Transport
ation
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Homele
ssness
services
","Housing
stabilizatio
n /
eviction
prevention
","Transpo
rtation "]}
Fragment
ed referral
systems
,Lack of
affordable
housing
,Long
waitlists
{"What
are the
main
causes of
these
service
gaps?
":["Fragme
nted
referral
systems
","Lack of
affordable
housing
","Long
waitlists "]}Yes
shelter
during the
non-cold
weather
months
Complex
or lengthy
applicatio
n
processes
,Disability
access or
accommo
dation
barriers
,Long
waitlists /
programs
are full
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Comple
x or
lengthy
applicatio
n
processes
","Disabilit
y access
or
accommo
dation
barriers
","Long
waitlists /
programs
are full "]}
especially
for elderly
and/or
medically
vulnerable
individuals
experienci
ng
unsheltere
d
homeless
ness Not sure
About the
same
Changes
in public
benefits
systems
,Increased
need for
care
coordinati
on / case
managem
ent
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
client
needs /
acuity
,Rising
operating
costs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Chang
es in
public
benefits
systems
","Increas
ed need
for care
coordinati
on / case
managem
ent
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
client
needs /
acuity
","Rising
Added
new
programs
,Expande
d services
,Increased
collaborati
on with
other
providers
,Increased
case
managem
ent /
navigation
support
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Added
new
programs
","Expand
ed
services
","Increas
ed
collaborati
on with
other
providers
","Increas
ed case
managem
ent /
navigation
support "]}
Improve
coordinati
on and
referrals
across
providers
,Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n ,Invest
in housing
stabilizatio
n /
homeless
ness
prevention
,Simplify
contractin
g or
administra
tive
processes
,Strengthe
n provider
capacity
and
workforce
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e
coordinati
on and
referrals
across
providers
","Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n ","Invest
in housing
stabilizatio
Benefits
navigation
: 7
Caregiver
support :
17
Child care
: 15
Digital
access /
technolog
y support :
16
Disability
services :
5
Domestic
violence /
family
violence
services:
10
Emergenc
y financial
assistance
: 6
Employme
nt /
workforce
support :
9
Food and
nutrition :
{"Benefits
navigation
":"7","Care
giver
support
":"17","Chi
ld care
":"15","Dig
ital access
/
technolog
y support
":"16","Dis
ability
services
":"5","Dom
estic
violence /
family
violence
services":"
10","Emer
gency
financial
assistance
":"6","Emp
loyment /
workforce
support
":"9","Foo
d and
nutrition
":"8","Hom
Nonprofit
organizati
on
Menlo
Park
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["Menlo
Park
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County "]}
75% to
100%
People at
risk of
homeless
ness
,People
experienci
ng
homeless
ness
{"Which
population
s does
your
organizati
on
primarily
serve?":["
People at
risk of
homeless
ness
","People
experienci
ng
homeless
ness "]}
Affordable
housing /
housing
stabilizatio
n
,Domestic
violence /
family
violence
services
,Elder
abuse
prevention
/ response
,Homeless
ness
outreach,
shelter, or
rehousing
,Mental
health
care
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n
","Domesti
c violence
/ family
violence
services
","Elder
abuse
prevention
/ response
","Homele
ssness
outreach,
shelter, or
rehousing
","Mental
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture :
20
Case
managem
ent / care
coordinati
on : 14
Child care
: 18
Dental
care : 19
Digital
access /
technolog
y support :
15
Disability
services /
accommo
dations : 5
Domestic
violence /
family
violence
services :
4
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"20","Ca
se
managem
ent / care
coordinati
on
":"14","Chi
ld care
":"18","De
ntal care
":"19","Dig
ital access
/
technolog
y support
":"15","Dis
ability
services /
accommo
dations
":"5","Dom
estic
violence /
family
violence
Arts and
culture :
Low
unmet
need
Benefits
navigation
: Moderate
unmet
need
Caregiver
support:
High
unmet
need
Child care
: Low
unmet
need
Digital
access /
technolog
y support :
Low
unmet
need
Disability
supports /
accommo
dations :
Low
unmet
need
{"Arts and
culture
":["Low
unmet
need"],"Be
nefits
navigation
":["Modera
te unmet
need
"],"Caregiv
er
support":["
High
unmet
need"],"C
hild care
":["Low
unmet
need"],"Di
gital
access /
technolog
y support
":["Low
unmet
need"],"Di
sability
supports /
accommo
dations
":["Low
unmet
Somewhat
higher
Unhoused
/Vehicularl
y
unhoused
Domestic
violence /
family
violence
services
,Homeless
ness
services
,Housing
stabilizatio
n /
eviction
prevention
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Domest
ic violence
/ family
violence
services
","Homele
ssness
services
","Housing
stabilizatio
n /
eviction
prevention
"]}
Eligibility
restriction
s ,Lack of
affordable
housing
,Long
waitlists
{"What
are the
main
causes of
these
service
gaps?
":["Eligibilit
y
restriction
s ","Lack
of
affordable
housing
","Long
waitlists "]}Yes
Domestic
violence
resources
and
shelter
Disability
access or
accommo
dation
barriers
,Long
waitlists /
programs
are full
,Safety
concerns
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Disabili
ty access
or
accommo
dation
barriers
","Long
waitlists /
programs
are full
","Safety
concerns
"]}N/A
Much
higher
Somewhat
weaker
Behavioral
health
needs
among
clients
,Governm
ent
contractin
g or
reporting
requireme
nts ,Rising
client
needs /
acuity
,Staff
recruitmen
t
challenge
s ,Staff
retention
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Govern
ment
contractin
g or
reporting
requireme
nts
","Rising
client
needs /
acuity
","Staff
recruitmen
t
challenge
s ","Staff
retention
Added
new
programs
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Added
new
programs
"]}
HomeKey
Palo Alto
Advocate
with
County or
State
partners
,Increase
funding for
direct
services
,Invest in
housing
stabilizatio
n /
homeless
ness
prevention
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Advoca
te with
County or
State
partners
","Increas
e funding
for direct
services
","Invest in
housing
stabilizatio
n /
homeless
ness
prevention
"]}
Benefits
navigation
: 14
Caregiver
support :
7
Child care
: 12
Digital
access /
technolog
y support :
13
Disability
services :
8
Domestic
violence /
family
violence
services: 2
Emergenc
y financial
assistance
: 9
Employme
nt /
workforce
support :
11
Food and
nutrition :
18
{"Benefits
navigation
":"14","Car
egiver
support
":"7","Chil
d care
":"12","Dig
ital access
/
technolog
y support
":"13","Dis
ability
services
":"8","Dom
estic
violence /
family
violence
services":"
2","Emerg
ency
financial
assistance
":"9","Emp
loyment /
workforce
support
":"11","Fo
od and
nutrition
":"18","Ho N/A N/A
Nonprofit
organizati
on
East Palo
Alto ,Palo
Alto
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Palo
Alto "]}
50% to
74%
Families
with
children
,School-
age
children
ages 5–12
,Youth /
teens
ages
13–17
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Families
with
children
","School-
age
children
ages 5–12
","Youth /
teens
ages
13–17 "]}
Affordable
housing /
housing
stabilizatio
n ,Child
care ,Food
and
nutrition
assistance
,Social
connectio
n /
isolation
reduction
,Youth
enrichmen
t / after-
school /
summer
programm
ing
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Child
care
","Food
and
nutrition
assistance
","Social
connectio
n /
isolation
reduction
","Youth
enrichmen
t / after-
school /
summer
Affordable
housing /
housing
stabilizatio
n : 3
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 4
Child care
: 2
Dental
care : 23
Digital
access /
technolog
y support :
22
Disability
services /
accommo
dations : 9
Domestic
violence /
family
violence
services :
20
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"3","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"4","Chil
d care
":"2","Dent
al care
":"23","Dig
ital access
/
technolog
y support
":"22","Dis
ability
services /
accommo
dations
":"9","Dom
estic
violence /
family
violence
Arts and
culture :
Low
unmet
need
Benefits
navigation
: Moderate
unmet
need
Caregiver
support:
High
unmet
need
Child care
: Very
high
unmet
need
Digital
access /
technolog
y support :
Moderate
unmet
need
Disability
supports /
accommo
dations :
Moderate
unmet
{"Arts and
culture
":["Low
unmet
need"],"Be
nefits
navigation
":["Modera
te unmet
need
"],"Caregiv
er
support":["
High
unmet
need"],"C
hild care
":["Very
high
unmet
need"],"Di
gital
access /
technolog
y support
":["Modera
te unmet
need
"],"Disabili
ty
supports /
accommo
dations
Somewhat
higher
children,
Latino/x
communit
y,
immigrant
s
Child
care,Housi
ng
stabilizatio
n /
eviction
prevention
,Youth
programs
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Child
care","Hou
sing
stabilizatio
n /
eviction
prevention
","Youth
programs
"]}
High cost
of service
delivery
,Lack of
affordable
housing
,Limited
program
capacity
,Long
waitlists
,Low
awareness
of
available
services
{"What
are the
main
causes of
these
service
gaps?
":["High
cost of
service
delivery
","Lack of
affordable
housing
","Limited
program
capacity
","Long
waitlists
","Low
awareness
of
available
services
"]}Yes
affordable
housing
Concerns
related to
immigratio
n status
,Lack of
child care
while
seeking
services
,Long
waitlists /
programs
are full
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Concer
ns related
to
immigratio
n status
","Lack of
child care
while
seeking
services
","Long
waitlists /
programs
are full "]}
yes- for
the
Latino/x
population
About the
same
About the
same
Behavioral
health
needs
among
clients
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
operating
costs
,Staff
recruitmen
t
challenge
s ,Staff
retention
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
operating
costs
","Staff
recruitmen
t
challenge
s ","Staff
retention
challenge
s "]}
Changed
service
delivery
model
,Increased
collaborati
on with
other
providers
,Increased
outreach
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Chang
ed service
delivery
model
","Increas
ed
collaborati
on with
other
providers
","Increas
ed
outreach
"]}
there is
still high
demand
for our
services
Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n ,Simplify
contractin
g or
administra
tive
processes
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n
","Simplify
contractin
g or
administra
tive
processes
"]}
Benefits
navigation
: 7
Caregiver
support :
6
Child care
: 1
Digital
access /
technolog
y support :
18
Disability
services :
8
Domestic
violence /
family
violence
services:
16
Emergenc
y financial
assistance
: 2
Employme
nt /
workforce
support :
9
Food and
nutrition :
{"Benefits
navigation
":"7","Care
giver
support
":"6","Chil
d care
":"1","Digit
al access /
technolog
y support
":"18","Dis
ability
services
":"8","Dom
estic
violence /
family
violence
services":"
16","Emer
gency
financial
assistance
":"2","Emp
loyment /
workforce
support
":"9","Foo
d and
nutrition
":"10","Ho
melessne
Please
simplify
the
applicatio
n and
reporting
process
for
HSRAP
3
Packet Pg. 49
Nonprofit
organizati
on
Mountain
View ,Palo
Alto
{"Which
geographi
c areas
does your
organizati
on serve?
":["Mounta
in View
","Palo
Alto "]}
25% to
49%
Families
with
children
,Immigran
ts or
refugees,L
GBTQ+
individuals
,Low-
income
household
s ,Older
adults
ages 60+
,People
experienci
ng
homeless
ness
,People
with
behavioral
health
needs
,People
with
disabilities
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Families
with
children
","Immigra
nts or
refugees",
"LGBTQ+
individuals
","Low-
income
household
s ","Older
adults
ages 60+
","People
experienci
ng
homeless
ness
","People
with
behavioral
health
needs
","People
Affordable
housing /
housing
stabilizatio
n ,Case
managem
ent / care
coordinati
on
,Employm
ent /
workforce
developm
ent ,Older
adult
services
,Physical
health
care
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Case
managem
ent / care
coordinati
on
","Employ
ment /
workforce
developm
ent
","Older
adult
services
","Physical
health
care "]}
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture :
20
Case
managem
ent / care
coordinati
on : 2
Child care
: 6
Dental
care : 22
Digital
access /
technolog
y support :
19
Disability
services /
accommo
dations : 8
Domestic
violence /
family
violence
services :
9
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"20","Ca
se
managem
ent / care
coordinati
on
":"2","Chil
d care
":"6","Dent
al care
":"22","Dig
ital access
/
technolog
y support
":"19","Dis
ability
services /
accommo
dations
":"8","Dom
estic
violence /
family
violence
Arts and
culture :
No unmet
need
Benefits
navigation
: Low
unmet
need
Caregiver
support:
Not
sure/not
applicable
Child care
: Moderate
unmet
need
Digital
access /
technolog
y support :
Low
unmet
need
Disability
supports /
accommo
dations :
Moderate
unmet
need
Domestic
{"Arts and
culture
":["No
unmet
need"],"Be
nefits
navigation
":["Low
unmet
need"],"C
aregiver
support":["
Not
sure/not
applicable
"],"Child
care
":["Modera
te unmet
need
"],"Digital
access /
technolog
y support
":["Low
unmet
need"],"Di
sability
supports /
accommo
dations
":["Modera
te unmet
Somewhat
higher
Homeless
Seniors,
Homeless
Families,
Homeless
Immigrant
s
Benefits
navigation
,Homeless
ness
services
,Older
adult
services
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Benefit
s
navigation
","Homele
ssness
services
","Older
adult
services
"]}
Difficulty
hiring and
retaining
qualified
staff
,Fragment
ed referral
systems
,Insufficie
nt funding
for
services
,Other:
Local
governme
nts not
asking
providers
to help
design
solutions.
{"What
are the
main
causes of
these
service
gaps?
":["Difficult
y hiring
and
retaining
qualified
staff
","Fragme
nted
referral
systems
","Insuffici
ent
funding for
services
","Other:
Local
governme
nts not
asking
providers
to help
design
solutions."
]}Yes Housing
Concerns
related to
immigratio
n status
,Limited
language
access
,Long
waitlists /
programs
are full
,Safety
concerns
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Concer
ns related
to
immigratio
n status
","Limited
language
access
","Long
waitlists /
programs
are full
","Safety
concerns
"]}
About the
same
Somewhat
stronger
Behavioral
health
needs
among
clients
,Changes
in public
benefits
systems
,Client
housing
instability
,Increased
need for
care
coordinati
on / case
managem
ent
,Insufficie
nt funding
/ revenue
uncertaint
y
,Reduced
partner
capacity in
the
communit
y ,Rising
client
needs /
acuity
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Change
s in public
benefits
systems
","Client
housing
instability
","Increas
ed need
for care
coordinati
on / case
managem
ent
","Insuffici
ent
funding /
Added
new
programs
,Increased
language
access
,Increased
case
managem
ent /
navigation
support
,Increased
outreach
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Added
new
programs
","Increas
ed
language
access
","Increas
ed case
managem
ent /
navigation
support
","Increas
ed
outreach
"]}
Increase
in field
support of
clients in
housing
searches.
Increased
street
outreach
Improve
outreach
and public
awareness
of services
,Improve
coordinati
on and
referrals
across
providers
,Invest in
housing
stabilizatio
n /
homeless
ness
prevention
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e outreach
and public
awareness
of services
","Improve
coordinati
on and
referrals
across
providers
","Invest in
housing
stabilizatio
n /
homeless
ness
prevention
"]}
Benefits
navigation
: 7
Caregiver
support :
18
Child care
: 11
Digital
access /
technolog
y support :
12
Disability
services :
13
Domestic
violence /
family
violence
services:
14
Emergenc
y financial
assistance
: 5
Employme
nt /
workforce
support :
6
Food and
nutrition :
{"Benefits
navigation
":"7","Care
giver
support
":"18","Chi
ld care
":"11","Dig
ital access
/
technolog
y support
":"12","Dis
ability
services
":"13","Do
mestic
violence /
family
violence
services":"
14","Emer
gency
financial
assistance
":"5","Emp
loyment /
workforce
support
":"6","Foo
d and
nutrition
":"9","Hom
School or
school-
based
program
East Palo
Alto ,Palo
Alto
,Stanford
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Palo
Alto
","Stanfor
d "]}
75% to
100%
Children
ages 0–5
,Families
with
children
,Low-
income
household
s ,School-
age
children
ages 5–12
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Children
ages 0–5
","Families
with
children
","Low-
income
household
s
","School-
age
children
ages 5–12
"]}
Affordable
housing /
housing
stabilizatio
n
,Emergen
cy
financial
assistance
,Food and
nutrition
assistance
,Mental
health
care
,Public
benefits
navigation
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n
","Emerge
ncy
financial
assistance
","Food
and
nutrition
assistance
","Mental
health
care
","Public
benefits
navigation
"]}
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture :
14
Case
managem
ent / care
coordinati
on : 4
Child care
: 8
Dental
care : 9
Digital
access /
technolog
y support :
10
Disability
services /
accommo
dations :
11
Domestic
violence /
family
violence
services :
12
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"14","Ca
se
managem
ent / care
coordinati
on
":"4","Chil
d care
":"8","Dent
al care
":"9","Digit
al access /
technolog
y support
":"10","Dis
ability
services /
accommo
dations
":"11","Do
mestic
violence /
family
violence
services
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: Very
high
unmet
need
Caregiver
support:
Very high
unmet
need
Child care
: Low
unmet
need
Digital
access /
technolog
y support :
Not
sure/not
applicable
Disability
supports /
accommo
dations :
Not
sure/not
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["Very
high
unmet
need"],"C
aregiver
support":["
Very high
unmet
need"],"C
hild care
":["Low
unmet
need"],"Di
gital
access /
technolog
y support
":["Not
sure/not
applicable
"],"Disabili
ty
supports /
accommo
dations
Somewhat
higher
Childcare
continues
to be a
"need"
according
to the
communit
y, but the
reality is
child care
spots are
available.
Cost of
childcare
is the
larger
factor from
the "Have"
and the
"Have
Not".
Quality
Child Care
is
expensive
to operate.
Last year
there were
4 open
spots for
every
preschool
er in Palo
Benefits
navigation
,Emergen
cy
financial
assistance
,Housing
stabilizatio
n /
eviction
prevention
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Benefit
s
navigation
","Emerge
ncy
financial
assistance
","Housing
stabilizatio
n /
eviction
prevention
"]}
Eligibility
restriction
s ,High
cost of
service
delivery
,Lack of
affordable
housing
,Limited
evening or
weekend
service
hours
,Services
are not
culturally
responsiv
e enough
{"What
are the
main
causes of
these
service
gaps?
":["Eligibilit
y
restriction
s ","High
cost of
service
delivery
","Lack of
affordable
housing
","Limited
evening or
weekend
service
hours
","Service
s are not
culturally
responsiv
e enough
"]}Yes housing
Complex
or lengthy
applicatio
n
processes
,Cost of
services
,Not
knowing
where to
go
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Comple
x or
lengthy
applicatio
n
processes
","Cost of
services
","Not
knowing
where to
go "]}
Somewhat
higher
Somewhat
stronger
Client
housing
instability
,Insufficie
nt funding
/ revenue
uncertaint
y
,Reduced
partner
capacity in
the
communit
y ,Rising
operating
costs
,Staff
recruitmen
t
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Client
housing
instability
","Insuffici
ent
funding /
revenue
uncertaint
y
","Reduce
d partner
capacity in
the
communit
y ","Rising
operating
costs
","Staff
recruitmen
t
challenge
s "]}
Changed
service
delivery
model
,Expande
d services
,Increased
collaborati
on with
other
providers
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Chang
ed service
delivery
model
","Expand
ed
services
","Increas
ed
collaborati
on with
other
providers
"]}
Operation
s cost
more than
what is
perceived
as
affordable
childcare.
Inflations
is making
it harder
to
maintain
commutin
g staff.
We are
about
90%
commuter
s.
Increase
funding for
direct
services
,Simplify
contractin
g or
administra
tive
processes
,Strengthe
n provider
capacity
and
workforce
developm
ent
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Increas
e funding
for direct
services
","Simplify
contractin
g or
administra
tive
processes
","Strengt
hen
provider
capacity
and
workforce
developm
ent "]}
Benefits
navigation
: 2
Caregiver
support :
3
Child care
: 4
Digital
access /
technolog
y support :
5
Disability
services :
6
Domestic
violence /
family
violence
services: 7
Emergenc
y financial
assistance
: 1
Employme
nt /
workforce
support :
8
Food and
nutrition :
9
{"Benefits
navigation
":"2","Care
giver
support
":"3","Chil
d care
":"4","Digit
al access /
technolog
y support
":"5","Disa
bility
services
":"6","Dom
estic
violence /
family
violence
services":"
7","Emerg
ency
financial
assistance
":"1","Emp
loyment /
workforce
support
":"8","Foo
d and
nutrition
":"9","Hom
elessness
simplify
income
verification
. Allow
enrollment
in other
State/Cou
nty
benefits to
be proof of
qualificatio
n.
concern of
overall
social
service
capacity
as the
communit
y
significantl
y grows.
Providers
are gong
to need
assistance
to scale
services.
Faith-
based
organizati
on Palo Alto
{"Which
geographi
c areas
does your
organizati
on serve?
":["Palo
Alto "]}
75% to
100%
Immigrant
s or
refugees,L
ow-
income
household
s ,People
at risk of
homeless
ness
,People
experienci
ng
homeless
ness
,People
with
behavioral
health
needs
{"Which
population
s does
your
organizati
on
primarily
serve?":["I
mmigrants
or
refugees",
"Low-
income
household
s
","People
at risk of
homeless
ness
","People
experienci
ng
homeless
ness
","People
with
behavioral
health
needs "]}
Emergenc
y financial
assistance
,Food and
nutrition
assistance
,Homeless
ness
outreach,
shelter, or
rehousing
,Mental
health
care
,Public
benefits
navigation
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Emerg
ency
financial
assistance
","Food
and
nutrition
assistance
","Homele
ssness
outreach,
shelter, or
rehousing
","Mental
health
care
","Public
benefits
navigation
"]}
Affordable
housing /
housing
stabilizatio
n : 7
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 15
Child care
: 23
Dental
care : 11
Digital
access /
technolog
y support :
22
Disability
services /
accommo
dations :
10
Domestic
violence /
family
violence
services :
12
{"Affordabl
e housing
/ housing
stabilizatio
n
":"7","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"15","Chi
ld care
":"23","De
ntal care
":"11","Dig
ital access
/
technolog
y support
":"22","Dis
ability
services /
accommo
dations
":"10","Do
mestic
violence /
family
violence
Arts and
culture :
No unmet
need
Benefits
navigation
: Very
high
unmet
need
Caregiver
support:
Moderate
unmet
need
Child care
: High
unmet
need
Digital
access /
technolog
y support :
High
unmet
need
Disability
supports /
accommo
dations :
High
unmet
need
{"Arts and
culture
":["No
unmet
need"],"Be
nefits
navigation
":["Very
high
unmet
need"],"C
aregiver
support":["
Moderate
unmet
need
"],"Child
care
":["High
unmet
need"],"Di
gital
access /
technolog
y support
":["High
unmet
need"],"Di
sability
supports /
accommo
dations
":["High
Somewhat
higher
Homeless
mentally ill
individuals
Homeless
ness
services
,Mental
health
care
,Substanc
e use
services
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Homele
ssness
services
","Mental
health
care
","Substan
ce use
services
"]}
Insufficien
t funding
for
services
,Lack of
affordable
housing
,Long
waitlists
,Staffing
shortages
,Transport
ation
barriers
{"What
are the
main
causes of
these
service
gaps?
":["Insuffici
ent
funding for
services
","Lack of
affordable
housing
","Long
waitlists
","Staffing
shortages
","Transpo
rtation
barriers "]}Yes
Substanc
e abuse
and
mental
health
services,
low
income
housing
Complex
or lengthy
applicatio
n
processes
,Long
waitlists /
programs
are full
,Unclear
eligibility
requireme
nts
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Comple
x or
lengthy
applicatio
n
processes
","Long
waitlists /
programs
are full
","Unclear
eligibility
requireme
nts "]}
Many are
acute for
the
homeless
Somewhat
higher
Somewhat
weaker
Behavioral
health
needs
among
clients
,Increased
need for
care
coordinati
on / case
managem
ent
,Rising
client
needs /
acuity
,Staff
recruitmen
t
challenge
s ,Staff
retention
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Increas
ed need
for care
coordinati
on / case
managem
ent
","Rising
client
needs /
acuity
","Staff
recruitmen
t
challenge
s ","Staff
retention
Expanded
services
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Expand
ed
services
"]}
More
showers
offered,
more food
made for
weekly
meal
Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n ,Invest
in housing
stabilizatio
n /
homeless
ness
prevention
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n ","Invest
in housing
stabilizatio
n /
homeless
ness
prevention
"]}
Benefits
navigation
: 7
Caregiver
support :
13
Child care
: 12
Digital
access /
technolog
y support :
14
Disability
services :
15
Domestic
violence /
family
violence
services:
16
Emergenc
y financial
assistance
: 2
Employme
nt /
workforce
support :
6
Food and
nutrition :
{"Benefits
navigation
":"7","Care
giver
support
":"13","Chi
ld care
":"12","Dig
ital access
/
technolog
y support
":"14","Dis
ability
services
":"15","Do
mestic
violence /
family
violence
services":"
16","Emer
gency
financial
assistance
":"2","Emp
loyment /
workforce
support
":"6","Foo
d and
nutrition
":"11","Ho Unsure
3
Packet Pg. 50
Nonprofit
organizati
on
Mountain
View ,Palo
Alto
{"Which
geographi
c areas
does your
organizati
on serve?
":["Mounta
in View
","Palo
Alto "]}
75% to
100%
Low-
income
household
s ,Older
adults
ages 60+
,People at
risk of
homeless
ness
,People
experienci
ng
homeless
ness
,People
with
behavioral
health
needs
,People
with
disabilities
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Low-
income
household
s ","Older
adults
ages 60+
","People
at risk of
homeless
ness
","People
experienci
ng
homeless
ness
","People
with
behavioral
health
needs
","People
with
disabilities
"]}
Food and
nutrition
assistance
,Homeless
ness
outreach,
shelter, or
rehousing
,Mental
health
care
,Older
adult
services
,Social
connectio
n /
isolation
reduction
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Food
and
nutrition
assistance
","Homele
ssness
outreach,
shelter, or
rehousing
","Mental
health
care
","Older
adult
services
","Social
connectio
n /
isolation
reduction
"]}
Affordable
housing /
housing
stabilizatio
n : 4
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 20
Child care
: 23
Dental
care : 19
Digital
access /
technolog
y support :
18
Disability
services /
accommo
dations :
13
Domestic
violence /
family
violence
services :
21
{"Affordabl
e housing
/ housing
stabilizatio
n
":"4","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"20","Chi
ld care
":"23","De
ntal care
":"19","Dig
ital access
/
technolog
y support
":"18","Dis
ability
services /
accommo
dations
":"13","Do
mestic
violence /
family
violence
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: Moderate
unmet
need
Caregiver
support:
High
unmet
need
Child care
: Not
sure/not
applicable
Digital
access /
technolog
y support :
Not
sure/not
applicable
Disability
supports /
accommo
dations :
Not
sure/not
applicable
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["Modera
te unmet
need
"],"Caregiv
er
support":["
High
unmet
need"],"C
hild care
":["Not
sure/not
applicable
"],"Digital
access /
technolog
y support
":["Not
sure/not
applicable
"],"Disabili
ty
supports /
accommo
dations
Much
higher
older
adults
over 60
Food and
nutrition
,Older
adult
services
,Social
connectio
n /
isolation
reduction
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Food
and
nutrition
","Older
adult
services
","Social
connectio
n /
isolation
reduction
"]}
Insufficien
t funding
for
services
,Limited
language
access
,Low
awareness
of
available
services
,Transport
ation
barriers
{"What
are the
main
causes of
these
service
gaps?
":["Insuffici
ent
funding for
services
","Limited
language
access
","Low
awareness
of
available
services
","Transpo
rtation
barriers "]}Not sure
Limited
language
access
,Long
waitlists /
programs
are full
,Not
knowing
where to
go
,Transport
ation
barriers
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Limited
language
access
","Long
waitlists /
programs
are full
","Not
knowing
where to
go
","Transpo
rtation
barriers "]}
older
adults
Much
higher
Somewhat
weaker
Changes
in public
benefits
systems
,Governm
ent
contractin
g or
reporting
requireme
nts
,Increased
need for
language
access /
interpretati
on
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
operating
costs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Chang
es in
public
benefits
systems
","Govern
ment
contractin
g or
reporting
requireme
nts
","Increas
ed need
for
language
access /
interpretati
on
","Insuffici
ent
funding /
Expanded
services
,Increased
collaborati
on with
other
providers
,Increased
language
access
,Increased
outreach
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Expand
ed
services
","Increas
ed
collaborati
on with
other
providers
","Increas
ed
language
access
","Increas
ed
outreach
"]}
governme
nt funding
Advocate
with
County or
State
partners
,Increase
funding for
direct
services
,Support
transporta
tion
solutions
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Advoca
te with
County or
State
partners
","Increas
e funding
for direct
services
","Support
transporta
tion
solutions
"]}
Benefits
navigation
: 4
Caregiver
support :
16
Child care
: 17
Digital
access /
technolog
y support :
15
Disability
services :
7
Domestic
violence /
family
violence
services:
13
Emergenc
y financial
assistance
: 18
Employme
nt /
workforce
support :
14
Food and
nutrition :
{"Benefits
navigation
":"4","Care
giver
support
":"16","Chi
ld care
":"17","Dig
ital access
/
technolog
y support
":"15","Dis
ability
services
":"7","Dom
estic
violence /
family
violence
services":"
13","Emer
gency
financial
assistance
":"18","Em
ployment /
workforce
support
":"14","Fo
od and
nutrition
":"1","Hom
Nonprofit
organizati
on
East Palo
Alto ,Los
Altos / Los
Altos Hills
,Menlo
Park
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Los
Altos / Los
Altos Hills
","Menlo
Park
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County "]}
50% to
74%
School-
age
children
ages 5–12
,Youth /
teens
ages
13–17
{"Which
population
s does
your
organizati
on
primarily
serve?":["
School-
age
children
ages 5–12
","Youth /
teens
ages
13–17 "]}
Child care
,Mental
health
care
,Transport
ation
assistance
,Youth
enrichmen
t / after-
school /
summer
programm
ing
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Child
care
","Mental
health
care
","Transpo
rtation
assistance
","Youth
enrichmen
t / after-
school /
summer
programm
ing "]}
Affordable
housing /
housing
stabilizatio
n : 24
Arts and
culture :
23
Case
managem
ent / care
coordinati
on : 21
Child care
: 4
Dental
care : 20
Digital
access /
technolog
y support :
22
Disability
services /
accommo
dations :
19
Domestic
violence /
family
violence
services :
18
{"Affordabl
e housing
/ housing
stabilizatio
n
":"24","Art
s and
culture
":"23","Ca
se
managem
ent / care
coordinati
on
":"21","Chi
ld care
":"4","Dent
al care
":"20","Dig
ital access
/
technolog
y support
":"22","Dis
ability
services /
accommo
dations
":"19","Do
mestic
violence /
family
violence
Arts and
culture :
Moderate
unmet
need
Benefits
navigation
: High
unmet
need
Caregiver
support:
High
unmet
need
Child care
: Very
high
unmet
need
Digital
access /
technolog
y support :
Moderate
unmet
need
Disability
supports /
accommo
dations :
Very high
unmet
{"Arts and
culture
":["Modera
te unmet
need
"],"Benefit
s
navigation
":["High
unmet
need"],"C
aregiver
support":["
High
unmet
need"],"C
hild care
":["Very
high
unmet
need"],"Di
gital
access /
technolog
y support
":["Modera
te unmet
need
"],"Disabili
ty
supports /
accommo
dations
Much
higher Youth
Mental
health
care
,Social
connectio
n /
isolation
reduction
,Transport
ation
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Mental
health
care
","Social
connectio
n /
isolation
reduction
","Transpo
rtation "]}
High cost
of service
delivery
,Insufficie
nt funding
for
services
,Limited
program
capacity
{"What
are the
main
causes of
these
service
gaps?
":["High
cost of
service
delivery
","Insuffici
ent
funding for
services
","Limited
program
capacity
"]}Not sure
Limited
service
hours ,Not
knowing
where to
go ,Safety
concerns
,Stigma or
embarrass
ment
,Transport
ation
barriers
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Limited
service
hours
","Not
knowing
where to
go
","Safety
concerns
","Stigma
or
embarrass
ment
","Transpo
rtation
barriers "]}
Somewhat
higher
About the
same
Behavioral
health
needs
among
clients
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
client
needs /
acuity
,Rising
operating
costs
,Staff
retention
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
client
needs /
acuity
","Rising
operating
costs
","Staff
retention
challenge
s "]}
Increased
collaborati
on with
other
providers
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Increas
ed
collaborati
on with
other
providers
"]}
Advocate
with
County or
State
partners
,Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Advoca
te with
County or
State
partners
","Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n "]}
Benefits
navigation
: 18
Caregiver
support :
17
Child care
: 3
Digital
access /
technolog
y support :
16
Disability
services :
15
Domestic
violence /
family
violence
services:
14
Emergenc
y financial
assistance
: 13
Employme
nt /
workforce
support :
12
Food and
nutrition :
{"Benefits
navigation
":"18","Car
egiver
support
":"17","Chi
ld care
":"3","Digit
al access /
technolog
y support
":"16","Dis
ability
services
":"15","Do
mestic
violence /
family
violence
services":"
14","Emer
gency
financial
assistance
":"13","Em
ployment /
workforce
support
":"12","Fo
od and
nutrition
":"11","Ho
melessne
Health
care
provider
East Palo
Alto ,Los
Altos / Los
Altos Hills
,Menlo
Park
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Los
Altos / Los
Altos Hills
","Menlo
Park
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County "]}
25% to
49%
Immigrant
s or
refugees,L
GBTQ+
individuals
,Low-
income
household
s ,Older
adults
ages 60+
,People at
risk of
homeless
ness
,People
experienci
ng
homeless
ness
,People
with
behavioral
health
needs
,People
with
disabilities
,Survivors
of
domestic
violence or
interperso
{"Which
population
s does
your
organizati
on
primarily
serve?":["I
mmigrants
or
refugees",
"LGBTQ+
individuals
","Low-
income
household
s ","Older
adults
ages 60+
","People
at risk of
homeless
ness
","People
experienci
ng
homeless
ness
","People
with
behavioral
health
needs
Case
managem
ent / care
coordinati
on
,Homeless
ness
outreach,
shelter, or
rehousing
,Mental
health
care
,Social
connectio
n /
isolation
reduction
,Substanc
e use
services
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Case
managem
ent / care
coordinati
on
","Homele
ssness
outreach,
shelter, or
rehousing
","Mental
health
care
","Social
connectio
n /
isolation
reduction
","Substan
ce use
services
Affordable
housing /
housing
stabilizatio
n : 8
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 4
Child care
: 21
Dental
care : 23
Digital
access /
technolog
y support :
20
Disability
services /
accommo
dations :
19
Domestic
violence /
family
violence
services :
3
{"Affordabl
e housing
/ housing
stabilizatio
n
":"8","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"4","Chil
d care
":"21","De
ntal care
":"23","Dig
ital access
/
technolog
y support
":"20","Dis
ability
services /
accommo
dations
":"19","Do
mestic
violence /
family
violence
Arts and
culture :
No unmet
need
Benefits
navigation
: Moderate
unmet
need
Caregiver
support:
Moderate
unmet
need
Child care
: Moderate
unmet
need
Digital
access /
technolog
y support :
Moderate
unmet
need
Disability
supports /
accommo
dations :
Moderate
unmet
need
Domestic
{"Arts and
culture
":["No
unmet
need"],"Be
nefits
navigation
":["Modera
te unmet
need
"],"Caregiv
er
support":["
Moderate
unmet
need
"],"Child
care
":["Modera
te unmet
need
"],"Digital
access /
technolog
y support
":["Modera
te unmet
need
"],"Disabili
ty
supports /
accommo
dations
Somewhat
higher
aging and
unhoused
Domestic
violence /
family
violence
services
,Homeless
ness
services
,Substanc
e use
services
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Domest
ic violence
/ family
violence
services
","Homele
ssness
services
","Substan
ce use
services
"]}
Fragment
ed referral
systems
,Insufficie
nt funding
for
services
,Limited
facility or
office
space
,Limited
program
capacity
,Long
waitlists
{"What
are the
main
causes of
these
service
gaps?
":["Fragme
nted
referral
systems
","Insuffici
ent
funding for
services
","Limited
facility or
office
space
","Limited
program
capacity
","Long
waitlists "]}Yes
shelter
(DV,
family,
and
single)
substance
use
services,
re-entry,
social
services
Complex
or lengthy
applicatio
n
processes
,Long
waitlists /
programs
are full
,Stigma or
embarrass
ment
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Comple
x or
lengthy
applicatio
n
processes
","Long
waitlists /
programs
are full
","Stigma
or
embarrass
ment "]}
referral
and intake
gaps due
to waitlists
or
unavailabl
e
Somewhat
higher
Somewhat
weaker
Behavioral
health
needs
among
clients
,Client
housing
instability
,Increased
need for
care
coordinati
on / case
managem
ent
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
client
needs /
acuity
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Client
housing
instability
","Increas
ed need
for care
coordinati
on / case
managem
ent
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
client
Changed
service
delivery
model
,Expande
d services
,Increased
collaborati
on with
other
providers
,Increased
case
managem
ent /
navigation
support
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Chang
ed service
delivery
model
","Expand
ed
services
","Increas
ed
collaborati
on with
other
providers
","Increas
ed case
managem
ent /
navigation
support "]}
Advocate
with
County or
State
partners
,Improve
coordinati
on and
referrals
across
providers
,Increase
funding for
direct
services
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Advoca
te with
County or
State
partners
","Improve
coordinati
on and
referrals
across
providers
","Increas
e funding
for direct
services
"]}
Benefits
navigation
: 4
Caregiver
support :
15
Child care
: 14
Digital
access /
technolog
y support :
13
Disability
services :
12
Domestic
violence /
family
violence
services: 1
Emergenc
y financial
assistance
: 11
Employme
nt /
workforce
support :
10
Food and
nutrition :
9
{"Benefits
navigation
":"4","Care
giver
support
":"15","Chi
ld care
":"14","Dig
ital access
/
technolog
y support
":"13","Dis
ability
services
":"12","Do
mestic
violence /
family
violence
services":"
1","Emerg
ency
financial
assistance
":"11","Em
ployment /
workforce
support
":"10","Fo
od and
nutrition
":"9","Hom
referrals
and
increased
capacity
3
Packet Pg. 51
Nonprofit
organizati
on
East Palo
Alto ,Los
Altos / Los
Altos Hills
,Menlo
Park
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
,Other:
Project
Sentinel
operates
in the
following
counties:
Sacramen
to, San
Joaquin,
San
Mateo,
Santa
Clara,
Stanislaus
and
multiple
cities,
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Los
Altos / Los
Altos Hills
","Menlo
Park
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County
","Other:
Project
Sentinel
operates
in the
following
counties:
Sacramen
to, San
Joaquin,
Do not
know
Families
with
children
,Immigran
ts or
refugees,L
GBTQ+
individuals
,Low-
income
household
s ,Older
adults
ages 60+
,People at
risk of
homeless
ness
,People
experienci
ng
homeless
ness
,People
with
behavioral
health
needs
,People
with
disabilities
,Survivors
of
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Families
with
children
","Immigra
nts or
refugees",
"LGBTQ+
individuals
","Low-
income
household
s ","Older
adults
ages 60+
","People
at risk of
homeless
ness
","People
experienci
ng
homeless
ness
","People
with
Affordable
housing /
housing
stabilizatio
n
,Domestic
violence /
family
violence
services
,Eviction
prevention
,Food and
nutrition
assistance
,Mental
health
care
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n
","Domesti
c violence
/ family
violence
services
","Eviction
prevention
","Food
and
nutrition
assistance
","Mental
health
care "]}
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture : 8
Case
managem
ent / care
coordinati
on : 10
Child care
: 9
Dental
care : 23
Digital
access /
technolog
y support :
24
Disability
services /
accommo
dations :
11
Domestic
violence /
family
violence
services :
12
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"8","Cas
e
managem
ent / care
coordinati
on
":"10","Chi
ld care
":"9","Dent
al care
":"23","Dig
ital access
/
technolog
y support
":"24","Dis
ability
services /
accommo
dations
":"11","Do
mestic
violence /
family
violence
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: Not
sure/not
applicable
Caregiver
support:
Not
sure/not
applicable
Child care
: Not
sure/not
applicable
Digital
access /
technolog
y support :
Not
sure/not
applicable
Disability
supports /
accommo
dations :
Not
sure/not
applicable
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["Not
sure/not
applicable
"],"Caregiv
er
support":["
Not
sure/not
applicable
"],"Child
care
":["Not
sure/not
applicable
"],"Digital
access /
technolog
y support
":["Not
sure/not
applicable
"],"Disabili
ty
supports /
accommo
About the
same
Low-
income
individuals
and
families,
seniors
Homeless
ness
services
,Housing
stabilizatio
n /
eviction
prevention
,Legal
services
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Homele
ssness
services
","Housing
stabilizatio
n /
eviction
prevention
","Legal
services
"]}
Eligibility
restriction
s
,Insufficie
nt funding
for
services
,Lack of
affordable
housing
,Long
waitlists
,Low
awareness
of
available
services
{"What
are the
main
causes of
these
service
gaps?
":["Eligibilit
y
restriction
s
","Insuffici
ent
funding for
services
","Lack of
affordable
housing
","Long
waitlists
","Low
awareness
of
available
services
"]}Not sure
Concerns
related to
immigratio
n status
,Lack of
awareness
of services
,Not
knowing
where to
go
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Concer
ns related
to
immigratio
n status
","Lack of
awareness
of services
","Not
knowing
where to
go "]}
Those
with
limited
English
proficiency
have more
challenge
s
Somewhat
higher
About the
same
Client
housing
instability
,Governm
ent
contractin
g or
reporting
requireme
nts
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
operating
costs
,Technolo
gy or data
system
needs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Client
housing
instability
","Govern
ment
contractin
g or
reporting
requireme
nts
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
operating
costs
","Technol
ogy or
data
system
No major
changes
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["No
major
changes
"]}
As our
funding
overall
remains
uncertain,
and
reductions
in our fair
housing
contract
have
occurred,
we
continue
to be
available
to Palo
Altoans in
need, but
are more
selective
in the
cases we
open.
Advocate
with
County or
State
partners
,Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Advoca
te with
County or
State
partners
","Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n "]}
Benefits
navigation
: 8
Caregiver
support :
14
Child care
: 12
Digital
access /
technolog
y support :
17
Disability
services :
13
Domestic
violence /
family
violence
services: 6
Emergenc
y financial
assistance
: 5
Employme
nt /
workforce
support :
7
Food and
nutrition :
10
{"Benefits
navigation
":"8","Care
giver
support
":"14","Chi
ld care
":"12","Dig
ital access
/
technolog
y support
":"17","Dis
ability
services
":"13","Do
mestic
violence /
family
violence
services":"
6","Emerg
ency
financial
assistance
":"5","Emp
loyment /
workforce
support
":"7","Foo
d and
nutrition
":"10","Ho
Continue
to make
multi-year
contracts
available
when
possible,
for
sustainabil
ity of
services in
basic
needs
areas, like
housing,
food,
shelter,
healthcare
, financial
assistance
, etc.
Deeply
consider
preserving
and
enhancing
the social
safety net
for those
in Palo
Alto who
are middle
to lower
income,
especially
given
federal
reductions
of such
funding,
e.g.
health,
housing,
food
assistance
, etc. in a
town
otherwise
wealthy
and with
great
influence
and
capacity to
Nonprofit
organizati
on
East Palo
Alto
,Mountain
View
,Stanford
,Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Mountai
n View
","Stanfor
d ","Other
parts of
Santa
Clara
County "]}
Less than
25%
Children
ages 0–5
,Families
with
children
,Immigran
ts or
refugees,L
GBTQ+
individuals
,Low-
income
household
s ,Older
adults
ages 60+
,People at
risk of
homeless
ness
,People
experienci
ng
homeless
ness
,People
with
behavioral
health
needs
,People
with
disabilities
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Children
ages 0–5
","Families
with
children
","Immigra
nts or
refugees",
"LGBTQ+
individuals
","Low-
income
household
s ","Older
adults
ages 60+
","People
at risk of
homeless
ness
","People
experienci
ng
homeless
ness
Affordable
housing /
housing
stabilizatio
n ,Food
and
nutrition
assistance
,Homeless
ness
outreach,
shelter, or
rehousing
,Older
adult
services
,Social
connectio
n /
isolation
reduction
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Food
and
nutrition
assistance
","Homele
ssness
outreach,
shelter, or
rehousing
","Older
adult
services
","Social
connectio
n /
isolation
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture :
23
Case
managem
ent / care
coordinati
on : 6
Child care
: 21
Dental
care : 22
Digital
access /
technolog
y support :
24
Disability
services /
accommo
dations : 7
Domestic
violence /
family
violence
services :
8
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"23","Ca
se
managem
ent / care
coordinati
on
":"6","Chil
d care
":"21","De
ntal care
":"22","Dig
ital access
/
technolog
y support
":"24","Dis
ability
services /
accommo
dations
":"7","Dom
estic
violence /
family
violence
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: Not
sure/not
applicable
Caregiver
support:
Not
sure/not
applicable
Child care
: Not
sure/not
applicable
Digital
access /
technolog
y support :
Not
sure/not
applicable
Disability
supports /
accommo
dations :
Not
sure/not
applicable
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["Not
sure/not
applicable
"],"Caregiv
er
support":["
Not
sure/not
applicable
"],"Child
care
":["Not
sure/not
applicable
"],"Digital
access /
technolog
y support
":["Not
sure/not
applicable
"],"Disabili
ty
supports /
accommo
About the
same
Seniors
and low-
income
families
Food and
nutrition
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Food
and
nutrition
"]}
Lack of
affordable
housing
,Long
waitlists
{"What
are the
main
causes of
these
service
gaps?
":["Lack of
affordable
housing
","Long
waitlists "]}Not sure
Complex
or lengthy
applicatio
n
processes
,Disability
access or
accommo
dation
barriers
,Long
waitlists /
programs
are full
,Not
knowing
where to
go
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Comple
x or
lengthy
applicatio
n
processes
","Disabilit
y access
or
accommo
dation
barriers
","Long
waitlists /
programs
are full
","Not
knowing
where to
go "]}
low-
income
seniors
Somewhat
higher
Somewhat
stronger
Changes
in public
benefits
systems
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
client
needs /
acuity
,Rising
operating
costs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Chang
es in
public
benefits
systems
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
client
needs /
acuity
","Rising
operating
costs "]}
Changed
service
delivery
model
,Expande
d services
,Increased
collaborati
on with
other
providers
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Chang
ed service
delivery
model
","Expand
ed
services
","Increas
ed
collaborati
on with
other
providers
"]}
Increase
funding for
direct
services
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Increas
e funding
for direct
services
"]}
Benefits
navigation
: 16
Caregiver
support :
15
Child care
: 6
Digital
access /
technolog
y support :
17
Disability
services :
14
Domestic
violence /
family
violence
services: 7
Emergenc
y financial
assistance
: 5
Employme
nt /
workforce
support :
4
Food and
nutrition :
1
{"Benefits
navigation
":"16","Car
egiver
support
":"15","Chi
ld care
":"6","Digit
al access /
technolog
y support
":"17","Dis
ability
services
":"14","Do
mestic
violence /
family
violence
services":"
7","Emerg
ency
financial
assistance
":"5","Emp
loyment /
workforce
support
":"4","Foo
d and
nutrition
":"1","Hom
elessness
Nonprofit
organizati
on
Mountain
View ,Palo
Alto
,Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["Mounta
in View
","Palo
Alto
","Other
parts of
Santa
Clara
County "]}
Less than
25%
Older
adults
ages 60+
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Older
adults
ages 60+
"]}
Domestic
violence /
family
violence
services
,Elder
abuse
prevention
/ response
,Legal
services
,Older
adult
services
,Public
benefits
navigation
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Domest
ic violence
/ family
violence
services
","Elder
abuse
prevention
/ response
","Legal
services
","Older
adult
services
","Public
benefits
navigation
"]}
Affordable
housing /
housing
stabilizatio
n : 7
Arts and
culture :
22
Case
managem
ent / care
coordinati
on : 8
Child care
: 23
Dental
care : 16
Digital
access /
technolog
y support :
11
Disability
services /
accommo
dations : 9
Domestic
violence /
family
violence
services :
4
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"7","Arts
and
culture
":"22","Ca
se
managem
ent / care
coordinati
on
":"8","Chil
d care
":"23","De
ntal care
":"16","Dig
ital access
/
technolog
y support
":"11","Dis
ability
services /
accommo
dations
":"9","Dom
estic
violence /
family
violence
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: High
unmet
need
Caregiver
support:
Moderate
unmet
need
Child care
: Not
sure/not
applicable
Digital
access /
technolog
y support :
Moderate
unmet
need
Disability
supports /
accommo
dations :
Moderate
unmet
need
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["High
unmet
need"],"C
aregiver
support":["
Moderate
unmet
need
"],"Child
care
":["Not
sure/not
applicable
"],"Digital
access /
technolog
y support
":["Modera
te unmet
need
"],"Disabili
ty
supports /
accommo
dations
Somewhat
higher
Senior
Adults
age 60 or
older,
especially
those that
are low
income
Legal
services
,Older
adult
services
,Other:
Elder
Abuse
services
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Legal
services
","Older
adult
services
","Other:
Elder
Abuse
services
"]}
Insufficien
t funding
for
services
,Limited
program
capacity
,Long
waitlists
{"What
are the
main
causes of
these
service
gaps?
":["Insuffici
ent
funding for
services
","Limited
program
capacity
","Long
waitlists "]}No
Long
waitlists /
programs
are full
,Not
knowing
where to
go
,Transport
ation
barriers
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Long
waitlists /
programs
are full
","Not
knowing
where to
go
","Transpo
rtation
barriers "]}
Seniors
needing
legal
assistance
with
urgent
safety net
matters
such
evictions,
elder
abuse, or
loss of
their
public
benefits
cannot
wait for
legal
services if
a legal aid
program is
full or at
capacity.
It is also
difficult for
them to
leave Palo
Alto to
travel to
downtown
San Jose
to seek
Much
higher
Much
weaker
Changes
in public
benefits
systems
,Governm
ent
contractin
g or
reporting
requireme
nts
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
client
needs /
acuity
,Rising
operating
costs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Chang
es in
public
benefits
systems
","Govern
ment
contractin
g or
reporting
requireme
nts
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
client
needs /
acuity
","Rising
Reduced
services
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Reduce
d services
"]}
A
concernin
g trend is
the de-
prioritizati
on of
funding for
civil legal
services
for seniors
age 60 or
older. For
example,
as of July
1 2026,
the
County of
Santa
Clara
ended the
Unmet
Civil Legal
Needs
(UCLN)
program
that had
funded
several
legal aid
programs
for
20+years
to shift
Advocate
with
County or
State
partners
,Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Advoca
te with
County or
State
partners
","Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n "]}
Benefits
navigation
: 5
Caregiver
support :
13
Child care
: 16
Digital
access /
technolog
y support :
17
Disability
services :
9
Domestic
violence /
family
violence
services: 3
Emergenc
y financial
assistance
: 11
Employme
nt /
workforce
support :
18
Food and
nutrition :
6
{"Benefits
navigation
":"5","Care
giver
support
":"13","Chi
ld care
":"16","Dig
ital access
/
technolog
y support
":"17","Dis
ability
services
":"9","Dom
estic
violence /
family
violence
services":"
3","Emerg
ency
financial
assistance
":"11","Em
ployment /
workforce
support
":"18","Fo
od and
nutrition
":"6","Hom
Please
simplify
the
HSRAP
applicatio
n for
funding by
reducing
redundan
cy and the
informatio
n required
in the
narrative
questions.
It would
also be
helpful to
have a 3
year
contract
period,
cutting
down on
the
amount of
administra
tive time
we spend
on
preparing
applicatio
ns and
SALA’s
biggest
challenge
is the
availability
of
adequate
funding
and
resources
to support
our legal
services to
senior
adults.
Senior
services
have been
de-
prioritized
by several
funders at
a time
when
seniors
are the
fastest
growing
segment
of our
population
and one of
the
3
Packet Pg. 52
Nonprofit
organizati
on
East Palo
Alto ,Palo
Alto
,Stanford
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Palo
Alto
","Stanfor
d "]}
75% to
100%
Other: all
mentioned
above
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Other: all
mentioned
above"]}
Arts and
culture,Di
gital
access /
technolog
y support
,Emergen
cy
financial
assistance
,Mental
health
care
,Social
connectio
n /
isolation
reduction
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Arts
and
culture","D
igital
access /
technolog
y support
","Emerge
ncy
financial
assistance
","Mental
health
care
","Social
connectio
n /
isolation
reduction
"]}
Affordable
housing /
housing
stabilizatio
n : 4
Arts and
culture : 2
Case
managem
ent / care
coordinati
on : 5
Child care
: 7
Dental
care : 24
Digital
access /
technolog
y support :
1
Disability
services /
accommo
dations : 3
Domestic
violence /
family
violence
services :
6
Elder
abuse
{"Affordabl
e housing
/ housing
stabilizatio
n
":"4","Arts
and
culture
":"2","Cas
e
managem
ent / care
coordinati
on
":"5","Chil
d care
":"7","Dent
al care
":"24","Dig
ital access
/
technolog
y support
":"1","Disa
bility
services /
accommo
dations
":"3","Dom
estic
violence /
family
violence
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: Not
sure/not
applicable
Caregiver
support:
Not
sure/not
applicable
Child care
: Not
sure/not
applicable
Digital
access /
technolog
y support :
Not
sure/not
applicable
Disability
supports /
accommo
dations :
Not
sure/not
applicable
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["Not
sure/not
applicable
"],"Caregiv
er
support":["
Not
sure/not
applicable
"],"Child
care
":["Not
sure/not
applicable
"],"Digital
access /
technolog
y support
":["Not
sure/not
applicable
"],"Disabili
ty
supports /
accommo
Much
higher
seniors
and youth
Digital
access /
technolog
y support
,Mental
health
care
,Social
connectio
n /
isolation
reduction
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Digital
access /
technolog
y support
","Mental
health
care
","Social
connectio
n /
isolation
reduction
"]}
Eligibility
restriction
s ,High
cost of
service
delivery
,Limited
program
capacity
{"What
are the
main
causes of
these
service
gaps?
":["Eligibilit
y
restriction
s ","High
cost of
service
delivery
","Limited
program
capacity
"]}Not sure
Cost of
services
,Lack of
awareness
of services
,Transport
ation
barriers
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Cost of
services
","Lack of
awareness
of services
","Transpo
rtation
barriers "]}seniors
Somewhat
higher
About the
same
Insufficien
t funding /
revenue
uncertaint
y
,Reduced
partner
capacity in
the
communit
y ,Rising
client
needs /
acuity
,Rising
operating
costs
,Staff
recruitmen
t
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Insuffici
ent
funding /
revenue
uncertaint
y
","Reduce
d partner
capacity in
the
communit
y ","Rising
client
needs /
acuity
","Rising
operating
costs
","Staff
recruitmen
t
challenge
Changed
service
delivery
model
,Increased
collaborati
on with
other
providers
,Increased
outreach
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Chang
ed service
delivery
model
","Increas
ed
collaborati
on with
other
providers
","Increas
ed
outreach
"]}
adding
more
communit
y
organizati
ons as
partners
Improve
coordinati
on and
referrals
across
providers
,Increase
funding for
direct
services
,Simplify
contractin
g or
administra
tive
processes
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e
coordinati
on and
referrals
across
providers
","Increas
e funding
for direct
services
","Simplify
contractin
g or
administra
tive
processes
"]}
Benefits
navigation
: 10
Caregiver
support :
9
Child care
: 11
Digital
access /
technolog
y support :
4
Disability
services :
7
Domestic
violence /
family
violence
services: 8
Emergenc
y financial
assistance
: 1
Employme
nt /
workforce
support :
13
Food and
nutrition :
14
{"Benefits
navigation
":"10","Car
egiver
support
":"9","Chil
d care
":"11","Dig
ital access
/
technolog
y support
":"4","Disa
bility
services
":"7","Dom
estic
violence /
family
violence
services":"
8","Emerg
ency
financial
assistance
":"1","Emp
loyment /
workforce
support
":"13","Fo
od and
nutrition
":"14","Ho
make
more
simple
forms
We are
thankful
for the
City of
Palo Alto
for
supporting
UNAFF for
more than
20 years
and we
are
looking
firward to
celebrate
in 2027
the
UNAFF
30th
Anniversar
y!
Nonprofit
organizati
on
East Palo
Alto ,Los
Altos / Los
Altos Hills
,Menlo
Park
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Los
Altos / Los
Altos Hills
","Menlo
Park
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County "]}
50% to
74%
Caregivers
,Children
ages 0–5
,Families
with
children
,Immigran
ts or
refugees,L
GBTQ+
individuals
,Low-
income
household
s ,Older
adults
ages 60+
,People
with
disabilities
,School-
age
children
ages 5–12
,Young
adults
ages
18–24
,Youth /
teens
ages
13–17
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Caregivers
","Children
ages 0–5
","Families
with
children
","Immigra
nts or
refugees",
"LGBTQ+
individuals
","Low-
income
household
s ","Older
adults
ages 60+
","People
with
disabilities
","School-
age
children
ages 5–12
","Young
Food and
nutrition
assistance
,Older
adult
services
,Social
connectio
n /
isolation
reduction
,Youth
enrichmen
t / after-
school /
summer
programm
ing ,Other:
Preventati
ve health
and
wellness;
chronic
disease
programm
ing
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Food
and
nutrition
assistance
","Older
adult
services
","Social
connectio
n /
isolation
reduction
","Youth
enrichmen
t / after-
school /
summer
programm
ing
","Other:
Preventati
Affordable
housing /
housing
stabilizatio
n : 9
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 13
Child care
: 7
Dental
care : 17
Digital
access /
technolog
y support :
14
Disability
services /
accommo
dations : 8
Domestic
violence /
family
violence
services :
21
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"9","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"13","Chi
ld care
":"7","Dent
al care
":"17","Dig
ital access
/
technolog
y support
":"14","Dis
ability
services /
accommo
dations
":"8","Dom
estic
violence /
family
violence
Arts and
culture :
Low
unmet
need
Benefits
navigation
: Low
unmet
need
Caregiver
support:
Moderate
unmet
need
Child care
: Moderate
unmet
need
Digital
access /
technolog
y support :
Moderate
unmet
need
Disability
supports /
accommo
dations :
High
unmet
need
{"Arts and
culture
":["Low
unmet
need"],"Be
nefits
navigation
":["Low
unmet
need"],"C
aregiver
support":["
Moderate
unmet
need
"],"Child
care
":["Modera
te unmet
need
"],"Digital
access /
technolog
y support
":["Modera
te unmet
need
"],"Disabili
ty
supports /
accommo
dations
":["High
Somewhat
higher
Older
adults;
population
s with
chronic
disease or
disabilities
; low-
income
families;
youth
Mental
health
care
,Social
connectio
n /
isolation
reduction
,Youth
programs
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Mental
health
care
","Social
connectio
n /
isolation
reduction
","Youth
programs
"]}
High cost
of service
delivery
,Insufficie
nt funding
for
services
,Limited
program
capacity
,Low
awareness
of
available
services
,Staffing
shortages
{"What
are the
main
causes of
these
service
gaps?
":["High
cost of
service
delivery
","Insuffici
ent
funding for
services
","Limited
program
capacity
","Low
awareness
of
available
services
","Staffing
shortages
"]}Not sure
Cost of
services
,Lack of
awareness
of services
,Transport
ation
barriers
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Cost of
services
","Lack of
awareness
of services
","Transpo
rtation
barriers "]}
Cost of
services is
acute for
older
adults and
low-
income
household
s
Somewhat
higher
Somewhat
stronger
Insufficien
t funding /
revenue
uncertaint
y ,Rising
client
needs /
acuity
,Rising
operating
costs
,Staff
retention
challenge
s
,Technolo
gy or data
system
needs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
client
needs /
acuity
","Rising
operating
costs
","Staff
retention
challenge
s
","Technol
ogy or
data
system
needs "]}
Added
new
programs
,Expande
d services
,Increased
collaborati
on with
other
providers
,Increased
outreach
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Added
new
programs
","Expand
ed
services
","Increas
ed
collaborati
on with
other
providers
","Increas
ed
outreach
"]}
Over the
past year,
PAFY has
experienc
ed
increased
members
hip and
demand
for
programs
and
services.
In
response,
the Y has
added
programs
such as
adaptive
basketball
,
expanded
older adult
classes,
increased
staffing,
and we
will be
extending
our
weekend
operating
Improve
outreach
and public
awareness
of services
,Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e outreach
and public
awareness
of services
","Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n "]}
Benefits
navigation
: 12
Caregiver
support :
10
Child care
: 8
Digital
access /
technolog
y support :
13
Disability
services :
7
Domestic
violence /
family
violence
services:
15
Emergenc
y financial
assistance
: 9
Employme
nt /
workforce
support :
16
Food and
nutrition :
{"Benefits
navigation
":"12","Car
egiver
support
":"10","Chi
ld care
":"8","Digit
al access /
technolog
y support
":"13","Dis
ability
services
":"7","Dom
estic
violence /
family
violence
services":"
15","Emer
gency
financial
assistance
":"9","Emp
loyment /
workforce
support
":"16","Fo
od and
nutrition
":"11","Ho
melessne
Continue
to
streamline
applicatio
n and
reporting
requireme
nts,
provide
clear
guidance
and
timelines,
and align
reporting
requireme
nts with
the size
and scope
of the
funding
whenever
possible.
As
communit
y needs
and the
cost of
providing
services
continue
to rise,
sustained
investmen
t in
prevention
and early
interventio
n is
increasing
ly
important.
Continued
support
for
affordable
youth and
older adult
programs,
social
connectio
n, and
preventive
health and
wellness
opportuniti
Nonprofit
organizati
on
East Palo
Alto
,Menlo
Park ,Palo
Alto
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Menlo
Park
","Palo
Alto "]}
50% to
74%
People
with
disabilities
{"Which
population
s does
your
organizati
on
primarily
serve?":["
People
with
disabilities
"]}
Affordable
housing /
housing
stabilizatio
n
,Employm
ent /
workforce
developm
ent ,Food
and
nutrition
assistance
,Physical
health
care
,Social
connectio
n /
isolation
reduction
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n
","Employ
ment /
workforce
developm
ent
","Food
and
nutrition
assistance
","Physical
health
care
","Social
connectio
n /
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture :
23
Case
managem
ent / care
coordinati
on : 10
Child care
: 24
Dental
care : 8
Digital
access /
technolog
y support :
16
Disability
services /
accommo
dations : 9
Domestic
violence /
family
violence
services :
22
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"23","Ca
se
managem
ent / care
coordinati
on
":"10","Chi
ld care
":"24","De
ntal care
":"8","Digit
al access /
technolog
y support
":"16","Dis
ability
services /
accommo
dations
":"9","Dom
estic
violence /
family
violence
services
Arts and
culture :
Moderate
unmet
need
Benefits
navigation
: Moderate
unmet
need
Caregiver
support:
Moderate
unmet
need
Child care
: No
unmet
need
Digital
access /
technolog
y support :
Moderate
unmet
need
Disability
supports /
accommo
dations :
High
unmet
need
{"Arts and
culture
":["Modera
te unmet
need
"],"Benefit
s
navigation
":["Modera
te unmet
need
"],"Caregiv
er
support":["
Moderate
unmet
need
"],"Child
care ":["No
unmet
need"],"Di
gital
access /
technolog
y support
":["Modera
te unmet
need
"],"Disabili
ty
supports /
accommo
dations
About the
same
Individuals
with
developm
ental
disabilities
Disability
services
,Employm
ent /
workforce
support
,Food and
nutrition
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Disabili
ty services
","Employ
ment /
workforce
support
","Food
and
nutrition
"]}
Insufficien
t funding
for
services
,Staffing
shortages
,Transport
ation
barriers
{"What
are the
main
causes of
these
service
gaps?
":["Insuffici
ent
funding for
services
","Staffing
shortages
","Transpo
rtation
barriers "]}Yes housing
Complex
or lengthy
applicatio
n
processes
,Disability
access or
accommo
dation
barriers
,Transport
ation
barriers
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Comple
x or
lengthy
applicatio
n
processes
","Disabilit
y access
or
accommo
dation
barriers
","Transpo
rtation
barriers "]}
Those
with
developm
ental
disabilities
About the
same
About the
same
Behavioral
health
needs
among
clients
,Changes
in public
benefits
systems
,Client
housing
instability
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
operating
costs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Change
s in public
benefits
systems
","Client
housing
instability
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
operating
costs "]}
Expanded
services
,Increased
case
managem
ent /
navigation
support
,Other:
Searched
for
additional
funding
opportuniti
es
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Expand
ed
services
","Increas
ed case
managem
ent /
navigation
support
","Other:
Searched
for
additional
funding
opportuniti
es"]}
Creativity
in staffing,
restructuri
ng
training,
increase
communic
ation with
clients
Increase
funding for
direct
services
,Invest in
housing
stabilizatio
n /
homeless
ness
prevention
,Strengthe
n provider
capacity
and
workforce
developm
ent
,Other:
Difficult
accessing
affordable
health
foods,
difficulty
accessing
affordable
housing
for those
with
developm
ental
disabilities
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Increas
e funding
for direct
services
","Invest in
housing
stabilizatio
n /
homeless
ness
prevention
","Strengt
hen
provider
capacity
and
workforce
developm
ent
","Other:
Benefits
navigation
: 12
Caregiver
support :
11
Child care
: 18
Digital
access /
technolog
y support :
14
Disability
services :
1
Domestic
violence /
family
violence
services:
15
Emergenc
y financial
assistance
: 6
Employme
nt /
workforce
support :
2
Food and
nutrition :
{"Benefits
navigation
":"12","Car
egiver
support
":"11","Chi
ld care
":"18","Dig
ital access
/
technolog
y support
":"14","Dis
ability
services
":"1","Dom
estic
violence /
family
violence
services":"
15","Emer
gency
financial
assistance
":"6","Emp
loyment /
workforce
support
":"2","Foo
d and
nutrition
":"4","Hom
City of
Palo Alto
easy to
contact,
and easy
to work
with.
3
Packet Pg. 53
Nonprofit
organizati
on
Mountain
View ,Palo
Alto
{"Which
geographi
c areas
does your
organizati
on serve?
":["Mounta
in View
","Palo
Alto "]}
Less than
25%
Low-
income
household
s ,Older
adults
ages 60+
,People at
risk of
homeless
ness
,People
experienci
ng
homeless
ness
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Low-
income
household
s ","Older
adults
ages 60+
","People
at risk of
homeless
ness
","People
experienci
ng
homeless
ness "]}
Affordable
housing /
housing
stabilizatio
n ,Elder
abuse
prevention
/ response
,Emergen
cy
financial
assistance
,Mental
health
care
,Older
adult
services
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Elder
abuse
prevention
/ response
","Emerge
ncy
financial
assistance
","Mental
health
care
","Older
adult
services
"]}
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 16
Child care
: 2
Dental
care : 10
Digital
access /
technolog
y support :
23
Disability
services /
accommo
dations :
15
Domestic
violence /
family
violence
services :
9
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"16","Chi
ld care
":"2","Dent
al care
":"10","Dig
ital access
/
technolog
y support
":"23","Dis
ability
services /
accommo
dations
":"15","Do
mestic
violence /
family
violence
Arts and
culture :
Moderate
unmet
need
Benefits
navigation
: Very
high
unmet
need
Caregiver
support:
Not
sure/not
applicable
Child care
: High
unmet
need
Digital
access /
technolog
y support :
Moderate
unmet
need
Disability
supports /
accommo
dations :
High
unmet
{"Arts and
culture
":["Modera
te unmet
need
"],"Benefit
s
navigation
":["Very
high
unmet
need"],"C
aregiver
support":["
Not
sure/not
applicable
"],"Child
care
":["High
unmet
need"],"Di
gital
access /
technolog
y support
":["Modera
te unmet
need
"],"Disabili
ty
supports /
accommo
Somewhat
higher
People
facing
housing
insecurity
Child
care,Hom
elessness
services
,Mental
health
care
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Child
care","Ho
melessne
ss
services
","Mental
health
care "]}
High cost
of service
delivery
,Insufficie
nt funding
for
services
,Lack of
affordable
housing
,Limited
facility or
office
space
,Low
awareness
of
available
services
{"What
are the
main
causes of
these
service
gaps?
":["High
cost of
service
delivery
","Insuffici
ent
funding for
services
","Lack of
affordable
housing
","Limited
facility or
office
space
","Low
awareness
of
available
services
"]}Not sure
Disability
access or
accommo
dation
barriers
,Fear or
distrust of
providers
or
institution
s ,Lack of
child care
while
seeking
services
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Disabili
ty access
or
accommo
dation
barriers
","Fear or
distrust of
providers
or
institution
s ","Lack
of child
care while
seeking
services
"]}
Elderly
and
families
with
children.
Somewhat
higher
About the
same
Behavioral
health
needs
among
clients
,Client
housing
instability
,Increased
need for
care
coordinati
on / case
managem
ent
,Rising
client
needs /
acuity
,Rising
operating
costs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Client
housing
instability
","Increas
ed need
for care
coordinati
on / case
managem
ent
","Rising
client
needs /
acuity
","Rising
operating
costs "]}
Increased
language
access
,Increased
outreach
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Increas
ed
language
access
","Increas
ed
outreach
"]}
Housing
instability
is driving
an
increased
level of
mental
Health
obstacles,
along with
increased
inflation is
making it
very
difficult for
clients
who have
school
aged
children.
Advocate
with
County or
State
partners
,Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Advoca
te with
County or
State
partners
","Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n "]}
Benefits
navigation
: 18
Caregiver
support :
11
Child care
: 3
Digital
access /
technolog
y support :
12
Disability
services :
10
Domestic
violence /
family
violence
services: 9
Emergenc
y financial
assistance
: 4
Employme
nt /
workforce
support :
13
Food and
nutrition :
2
{"Benefits
navigation
":"18","Car
egiver
support
":"11","Chi
ld care
":"3","Digit
al access /
technolog
y support
":"12","Dis
ability
services
":"10","Do
mestic
violence /
family
violence
services":"
9","Emerg
ency
financial
assistance
":"4","Emp
loyment /
workforce
support
":"13","Fo
od and
nutrition
":"2","Hom
elessness N/A N/A
Nonprofit
organizati
on
Los Altos /
Los Altos
Hills
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["Los
Altos / Los
Altos Hills
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County "]}
Do not
know
Survivors
of
domestic
violence or
interperso
nal
violence
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Survivors
of
domestic
violence or
interperso
nal
violence
"]}
Affordable
housing /
housing
stabilizatio
n ,Legal
services
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Legal
services
"]}
Affordable
housing /
housing
stabilizatio
n : 2
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 4
Child care
: 11
Dental
care : 22
Digital
access /
technolog
y support :
21
Disability
services /
accommo
dations :
20
Domestic
violence /
family
violence
services :
12
{"Affordabl
e housing
/ housing
stabilizatio
n
":"2","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"4","Chil
d care
":"11","De
ntal care
":"22","Dig
ital access
/
technolog
y support
":"21","Dis
ability
services /
accommo
dations
":"20","Do
mestic
violence /
family
violence
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: Not
sure/not
applicable
Caregiver
support:
Not
sure/not
applicable
Child care
: Low
unmet
need
Digital
access /
technolog
y support :
Low
unmet
need
Disability
supports /
accommo
dations :
Low
unmet
need
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["Not
sure/not
applicable
"],"Caregiv
er
support":["
Not
sure/not
applicable
"],"Child
care
":["Low
unmet
need"],"Di
gital
access /
technolog
y support
":["Low
unmet
need"],"Di
sability
supports /
accommo
dations
Somewhat
higher
I don't
have that
data
Emergenc
y financial
assistance
,Homeless
ness
services
,Legal
services
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Emerg
ency
financial
assistance
","Homele
ssness
services
","Legal
services
"]}
Insufficien
t funding
for
services
,Lack of
affordable
housing
,Long
waitlists
{"What
are the
main
causes of
these
service
gaps?
":["Insuffici
ent
funding for
services
","Lack of
affordable
housing
","Long
waitlists "]}Not sure
Lack of
awareness
of services
,Long
waitlists /
programs
are full
,Not
knowing
where to
go
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Lack of
awareness
of services
","Long
waitlists /
programs
are full
","Not
knowing
where to
go "]}
About the
same
Somewhat
weaker
Insufficien
t funding /
revenue
uncertaint
y ,Staff
retention
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Insuffici
ent
funding /
revenue
uncertaint
y ","Staff
retention
challenge
s "]}
Increased
collaborati
on with
other
providers
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Increas
ed
collaborati
on with
other
providers
"]}
Improve
outreach
and public
awareness
of services
,Improve
coordinati
on and
referrals
across
providers
,Increase
funding for
direct
services
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e outreach
and public
awareness
of services
","Improve
coordinati
on and
referrals
across
providers
","Increas
e funding
for direct
services
"]}
Benefits
navigation
: 11
Caregiver
support :
18
Child care
: 10
Digital
access /
technolog
y support :
14
Disability
services :
15
Domestic
violence /
family
violence
services: 1
Emergenc
y financial
assistance
: 2
Employme
nt /
workforce
support :
9
Food and
nutrition :
8
{"Benefits
navigation
":"11","Car
egiver
support
":"18","Chi
ld care
":"10","Dig
ital access
/
technolog
y support
":"14","Dis
ability
services
":"15","Do
mestic
violence /
family
violence
services":"
1","Emerg
ency
financial
assistance
":"2","Emp
loyment /
workforce
support
":"9","Foo
d and
nutrition
":"8","Hom
Nonprofit
organizati
on
East Palo
Alto ,Los
Altos / Los
Altos Hills
,Menlo
Park
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
,Other:
San
Mateo,
Santa
Clara,
Santa
Cruz, San
Benito,
and
Monterey
Counties
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Los
Altos / Los
Altos Hills
","Menlo
Park
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County
","Other:
San
Mateo,
Santa
Clara,
Santa
Cruz, San
Benito,
and
Monterey
Less than
25%
Children
ages 0–5
,Low-
income
household
s ,Older
adults
ages 60+
,People at
risk of
homeless
ness
,People
with
behavioral
health
needs
,People
with
disabilities
,School-
age
children
ages 5–12
,Young
adults
ages
18–24
,Youth /
teens
ages
13–17
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Children
ages 0–5
","Low-
income
household
s ","Older
adults
ages 60+
","People
at risk of
homeless
ness
","People
with
behavioral
health
needs
","People
with
disabilities
","School-
age
children
ages 5–12
","Young
Affordable
housing /
housing
stabilizatio
n ,Case
managem
ent / care
coordinati
on
,Disability
services /
accommo
dations
,Older
adult
services
,Public
benefits
navigation
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Case
managem
ent / care
coordinati
on
","Disabilit
y services
/
accommo
dations
","Older
adult
services
","Public
benefits
navigation
Affordable
housing /
housing
stabilizatio
n : 2
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 12
Child care
: 18
Dental
care : 17
Digital
access /
technolog
y support :
15
Disability
services /
accommo
dations : 1
Domestic
violence /
family
violence
services :
19
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"2","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"12","Chi
ld care
":"18","De
ntal care
":"17","Dig
ital access
/
technolog
y support
":"15","Dis
ability
services /
accommo
dations
":"1","Dom
estic
violence /
family
violence
Arts and
culture :
Not
sure/not
applicable
Benefits
navigation
: Very
high
unmet
need
Caregiver
support:
Very high
unmet
need
Child care
: High
unmet
need
Digital
access /
technolog
y support :
High
unmet
need
Disability
supports /
accommo
dations :
Very high
unmet
{"Arts and
culture
":["Not
sure/not
applicable
"],"Benefit
s
navigation
":["Very
high
unmet
need"],"C
aregiver
support":["
Very high
unmet
need"],"C
hild care
":["High
unmet
need"],"Di
gital
access /
technolog
y support
":["High
unmet
need"],"Di
sability
supports /
accommo
dations
":["Very
Much
higher
We've
seen far
more
extremely
low-
income
clients
with
complex,
intersectio
nal needs.
Disability
services
,Mental
health
care
,Physical
health
care
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Disabili
ty services
","Mental
health
care
","Physical
health
care"]}
Difficulty
hiring and
retaining
qualified
staff
,Fragment
ed referral
systems
,High cost
of service
delivery
,Insufficie
nt funding
for
services
,Lack of
affordable
housing
{"What
are the
main
causes of
these
service
gaps?
":["Difficult
y hiring
and
retaining
qualified
staff
","Fragme
nted
referral
systems
","High
cost of
service
delivery
","Insuffici
ent
funding for
services
","Lack of
affordable
housing
"]}Not sure
Complex
or lengthy
applicatio
n
processes
,Disability
access or
accommo
dation
barriers
,Long
waitlists /
programs
are full
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Comple
x or
lengthy
applicatio
n
processes
","Disabilit
y access
or
accommo
dation
barriers
","Long
waitlists /
programs
are full "]}
Vista
Center's
client
base is
blind or
visually
impaired,
so
navigating
other
agencies'
or the
city's
website to
find
resources
and
accessing
transporta
tion is very
challengin
g.
Much
higher
Somewhat
weaker
Changes
in public
benefits
systems
,Insufficie
nt funding
/ revenue
uncertaint
y
,Reduced
partner
capacity in
the
communit
y ,Rising
operating
costs
,Staff
recruitmen
t
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Chang
es in
public
benefits
systems
","Insuffici
ent
funding /
revenue
uncertaint
y
","Reduce
d partner
capacity in
the
communit
y ","Rising
operating
costs
","Staff
recruitmen
t
Added
new
programs
,Changed
service
delivery
model
,Expande
d virtual or
hybrid
services
,Increased
outreach
,Reduced
services
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Added
new
programs
","Change
d service
delivery
model
","Expand
ed virtual
or hybrid
services
","Increas
ed
outreach
","Reduce
d services
"]}
Because
of funding
and
staffing
shortages,
we have
had to
increase
in-person
service
hours but
have
introduced
many new
telehealth
and virtual
programs
to try and
offset the
loss for
clients.
Improve
coordinati
on and
referrals
across
providers
,Increase
funding for
direct
services
,Invest in
housing
stabilizatio
n /
homeless
ness
prevention
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e
coordinati
on and
referrals
across
providers
","Increas
e funding
for direct
services
","Invest in
housing
stabilizatio
n /
homeless
ness
prevention
"]}
Benefits
navigation
: 10
Caregiver
support :
5
Child care
: 11
Digital
access /
technolog
y support :
14
Disability
services :
1
Domestic
violence /
family
violence
services:
18
Emergenc
y financial
assistance
: 13
Employme
nt /
workforce
support :
8
Food and
nutrition :
{"Benefits
navigation
":"10","Car
egiver
support
":"5","Chil
d care
":"11","Dig
ital access
/
technolog
y support
":"14","Dis
ability
services
":"1","Dom
estic
violence /
family
violence
services":"
18","Emer
gency
financial
assistance
":"13","Em
ployment /
workforce
support
":"8","Foo
d and
nutrition
":"6","Hom
Long-term
contracts
(2+ years)
are hugely
helpful for
budgeting
and
forecastin
g
capacity,
especially
since
many
health
services
require
highly
specialize
d staff that
need time
to train
and ramp
up work.
3
Packet Pg. 54
Nonprofit
organizati
on
Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["Other
parts of
Santa
Clara
County "]}
Less than
25%
Families
with
children
,Immigran
ts or
refugees,L
ow-
income
household
s ,People
at risk of
homeless
ness
,Survivors
of
domestic
violence or
interperso
nal
violence
,Young
adults
ages
18–24
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Families
with
children
","Immigra
nts or
refugees",
"Low-
income
household
s
","People
at risk of
homeless
ness
","Survivor
s of
domestic
violence or
interperso
nal
violence
","Young
adults
ages
18–24 "]}
Affordable
housing /
housing
stabilizatio
n ,Child
care
,Employm
ent /
workforce
developm
ent ,Legal
services
,Mental
health
care
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Child
care
","Employ
ment /
workforce
developm
ent
","Legal
services
","Mental
health
care "]}
Affordable
housing /
housing
stabilizatio
n : 2
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 21
Child care
: 3
Dental
care : 20
Digital
access /
technolog
y support :
19
Disability
services /
accommo
dations :
18
Domestic
violence /
family
violence
services :
4
{"Affordabl
e housing
/ housing
stabilizatio
n
":"2","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"21","Chi
ld care
":"3","Dent
al care
":"20","Dig
ital access
/
technolog
y support
":"19","Dis
ability
services /
accommo
dations
":"18","Do
mestic
violence /
family
violence
Arts and
culture :
Low
unmet
need
Benefits
navigation
: Very
high
unmet
need
Caregiver
support:
Very high
unmet
need
Child care
: Very
high
unmet
need
Digital
access /
technolog
y support :
Moderate
unmet
need
Disability
supports /
accommo
dations :
Very high
{"Arts and
culture
":["Low
unmet
need"],"Be
nefits
navigation
":["Very
high
unmet
need"],"C
aregiver
support":["
Very high
unmet
need"],"C
hild care
":["Very
high
unmet
need"],"Di
gital
access /
technolog
y support
":["Modera
te unmet
need
"],"Disabili
ty
supports /
accommo
dations
About the
same
Single
women
experienci
ng DV
Child
care,Empl
oyment /
workforce
support
,Housing
stabilizatio
n /
eviction
prevention
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Child
care","Em
ployment /
workforce
support
","Housing
stabilizatio
n /
eviction
prevention
"]}
Eligibility
restriction
s ,High
cost of
service
delivery
,Lack of
affordable
housing
,Long
waitlists
,Staffing
shortages
{"What
are the
main
causes of
these
service
gaps?
":["Eligibilit
y
restriction
s ","High
cost of
service
delivery
","Lack of
affordable
housing
","Long
waitlists
","Staffing
shortages
"]}Yes Childcare
Concerns
related to
immigratio
n status
,Cost of
services
,Lack of
child care
while
seeking
services
,Limited
service
hours
,Long
waitlists /
programs
are full
,Transport
ation
barriers
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Concer
ns related
to
immigratio
n status
","Cost of
services
","Lack of
child care
while
seeking
services
","Limited
service
hours
","Long
waitlists /
programs
are full
","Transpo
rtation
About the
same
Somewhat
stronger
Changes
in public
benefits
systems
,Client
housing
instability
,Increased
need for
care
coordinati
on / case
managem
ent
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
client
needs /
acuity
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Chang
es in
public
benefits
systems
","Client
housing
instability
","Increas
ed need
for care
coordinati
on / case
managem
ent
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
client
Added
new
programs
,Increased
language
access
,Increased
case
managem
ent /
navigation
support
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Added
new
programs
","Increas
ed
language
access
","Increas
ed case
managem
ent /
navigation
support "]}
Improve
coordinati
on and
referrals
across
providers
,Increase
funding for
direct
services
,Invest in
housing
stabilizatio
n /
homeless
ness
prevention
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e
coordinati
on and
referrals
across
providers
","Increas
e funding
for direct
services
","Invest in
housing
stabilizatio
n /
homeless
ness
prevention
"]}
Benefits
navigation
: 7
Caregiver
support :
14
Child care
: 2
Digital
access /
technolog
y support :
16
Disability
services :
6
Domestic
violence /
family
violence
services: 5
Emergenc
y financial
assistance
: 4
Employme
nt /
workforce
support :
1
Food and
nutrition :
15
{"Benefits
navigation
":"7","Care
giver
support
":"14","Chi
ld care
":"2","Digit
al access /
technolog
y support
":"16","Dis
ability
services
":"6","Dom
estic
violence /
family
violence
services":"
5","Emerg
ency
financial
assistance
":"4","Emp
loyment /
workforce
support
":"1","Foo
d and
nutrition
":"15","Ho
melessne
Nonprofit
organizati
on
Los Altos /
Los Altos
Hills
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
{"Which
geographi
c areas
does your
organizati
on serve?
":["Los
Altos / Los
Altos Hills
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County "]}
Do not
know
Families
with
children
,Immigran
ts or
refugees,L
GBTQ+
individuals
,Low-
income
household
s ,People
at risk of
homeless
ness
,People
experienci
ng
homeless
ness
,School-
age
children
ages 5–12
,Survivors
of
domestic
violence or
interperso
nal
violence
,Young
adults
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Families
with
children
","Immigra
nts or
refugees",
"LGBTQ+
individuals
","Low-
income
household
s
","People
at risk of
homeless
ness
","People
experienci
ng
homeless
ness
","School-
age
children
ages 5–12
Affordable
housing /
housing
stabilizatio
n ,Child
care
,Emergen
cy
financial
assistance
,Employm
ent /
workforce
developm
ent ,Public
benefits
navigation
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Child
care
","Emerge
ncy
financial
assistance
","Employ
ment /
workforce
developm
ent
","Public
benefits
navigation
"]}
Affordable
housing /
housing
stabilizatio
n : 1
Arts and
culture :
24
Case
managem
ent / care
coordinati
on : 19
Child care
: 2
Dental
care : 18
Digital
access /
technolog
y support :
17
Disability
services /
accommo
dations :
15
Domestic
violence /
family
violence
services :
12
{"Affordabl
e housing
/ housing
stabilizatio
n
":"1","Arts
and
culture
":"24","Ca
se
managem
ent / care
coordinati
on
":"19","Chi
ld care
":"2","Dent
al care
":"18","Dig
ital access
/
technolog
y support
":"17","Dis
ability
services /
accommo
dations
":"15","Do
mestic
violence /
family
violence
Arts and
culture :
Low
unmet
need
Benefits
navigation
: Very
high
unmet
need
Caregiver
support:
High
unmet
need
Child care
: Very
high
unmet
need
Digital
access /
technolog
y support :
High
unmet
need
Disability
supports /
accommo
dations :
Moderate
{"Arts and
culture
":["Low
unmet
need"],"Be
nefits
navigation
":["Very
high
unmet
need"],"C
aregiver
support":["
High
unmet
need"],"C
hild care
":["Very
high
unmet
need"],"Di
gital
access /
technolog
y support
":["High
unmet
need"],"Di
sability
supports /
accommo
dations
":["Modera Not sure
Low
income
and
Single
parent
household
s
Benefits
navigation
,Child
care,Housi
ng
stabilizatio
n /
eviction
prevention
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Benefit
s
navigation
","Child
care","Hou
sing
stabilizatio
n /
eviction
prevention
"]}
Eligibility
restriction
s
,Insufficie
nt funding
for
services
,Lack of
affordable
housing
,Limited
program
capacity
,Long
waitlists
{"What
are the
main
causes of
these
service
gaps?
":["Eligibilit
y
restriction
s
","Insuffici
ent
funding for
services
","Lack of
affordable
housing
","Limited
program
capacity
","Long
waitlists "]}Not sure
Concerns
related to
immigratio
n status
,Lack of
awareness
of services
,Long
waitlists /
programs
are full
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Concer
ns related
to
immigratio
n status
","Lack of
awareness
of services
","Long
waitlists /
programs
are full "]}Not sure
Somewhat
weaker
Changes
in public
benefits
systems
,Client
housing
instability
,Insufficie
nt funding
/ revenue
uncertaint
y
,Reduced
partner
capacity in
the
communit
y ,Rising
client
needs /
acuity
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Chang
es in
public
benefits
systems
","Client
housing
instability
","Insuffici
ent
funding /
revenue
uncertaint
y
","Reduce
d partner
capacity in
the
communit
y ","Rising
client
needs /
Expanded
virtual or
hybrid
services
,Increased
collaborati
on with
other
providers
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Expand
ed virtual
or hybrid
services
","Increas
ed
collaborati
on with
other
providers
"]}
Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n ,Invest
in housing
stabilizatio
n /
homeless
ness
prevention
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n ","Invest
in housing
stabilizatio
n /
homeless
ness
prevention
"]}
Benefits
navigation
: 6
Caregiver
support :
8
Child care
: 2
Digital
access /
technolog
y support :
11
Disability
services :
10
Domestic
violence /
family
violence
services: 9
Emergenc
y financial
assistance
: 4
Employme
nt /
workforce
support :
3
Food and
nutrition :
5
{"Benefits
navigation
":"6","Care
giver
support
":"8","Chil
d care
":"2","Digit
al access /
technolog
y support
":"11","Dis
ability
services
":"10","Do
mestic
violence /
family
violence
services":"
9","Emerg
ency
financial
assistance
":"4","Emp
loyment /
workforce
support
":"3","Foo
d and
nutrition
":"5","Hom
elessness
Health
care
provider Palo Alto
{"Which
geographi
c areas
does your
organizati
on serve?
":["Palo
Alto "]}
75% to
100%
Immigrant
s or
refugees,L
GBTQ+
individuals
,Older
adults
ages 60+
,People at
risk of
homeless
ness
,People
experienci
ng
homeless
ness
,People
with
behavioral
health
needs
,People
with
disabilities
{"Which
population
s does
your
organizati
on
primarily
serve?":["I
mmigrants
or
refugees",
"LGBTQ+
individuals
","Older
adults
ages 60+
","People
at risk of
homeless
ness
","People
experienci
ng
homeless
ness
","People
with
behavioral
health
needs
","People
with
disabilities
Affordable
housing /
housing
stabilizatio
n ,Case
managem
ent / care
coordinati
on
,Homeless
ness
outreach,
shelter, or
rehousing
,Physical
health
care
,Substanc
e use
services
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Afforda
ble
housing /
housing
stabilizatio
n ","Case
managem
ent / care
coordinati
on
","Homele
ssness
outreach,
shelter, or
rehousing
","Physical
health
care
","Substan
ce use
services
Affordable
housing /
housing
stabilizatio
n : 4
Arts and
culture : 5
Case
managem
ent / care
coordinati
on : 6
Child care
: 7
Dental
care : 8
Digital
access /
technolog
y support :
9
Disability
services /
accommo
dations :
10
Domestic
violence /
family
violence
services :
11
Elder
{"Affordabl
e housing
/ housing
stabilizatio
n
":"4","Arts
and
culture
":"5","Cas
e
managem
ent / care
coordinati
on
":"6","Chil
d care
":"7","Dent
al care
":"8","Digit
al access /
technolog
y support
":"9","Disa
bility
services /
accommo
dations
":"10","Do
mestic
violence /
family
violence
services
Arts and
culture :
Low
unmet
need
Benefits
navigation
: High
unmet
need
Caregiver
support:
High
unmet
need
Child care
: Low
unmet
need
Digital
access /
technolog
y support :
Low
unmet
need
Disability
supports /
accommo
dations :
Moderate
unmet
need
{"Arts and
culture
":["Low
unmet
need"],"Be
nefits
navigation
":["High
unmet
need"],"C
aregiver
support":["
High
unmet
need"],"C
hild care
":["Low
unmet
need"],"Di
gital
access /
technolog
y support
":["Low
unmet
need"],"Di
sability
supports /
accommo
dations
":["Modera
te unmet
need
Somewhat
higher unhoused
Food and
nutrition
,Homeless
ness
services
,Substanc
e use
services
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Food
and
nutrition
","Homele
ssness
services
","Substan
ce use
services
"]}
Difficulty
hiring and
retaining
qualified
staff
,Insufficie
nt funding
for
services
,Lack of
affordable
housing
,Long
waitlists
,Staffing
shortages
{"What
are the
main
causes of
these
service
gaps?
":["Difficult
y hiring
and
retaining
qualified
staff
","Insuffici
ent
funding for
services
","Lack of
affordable
housing
","Long
waitlists
","Staffing
shortages
"]}Yes
Lack of
awareness
of services
,Long
waitlists /
programs
are full
,Stigma or
embarrass
ment
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Lack of
awareness
of services
","Long
waitlists /
programs
are full
","Stigma
or
embarrass
ment "]}
Somewhat
higher
Somewhat
weaker
Client
housing
instability
,Insufficie
nt funding
/ revenue
uncertaint
y ,Rising
operating
costs
,Staff
recruitmen
t
challenge
s ,Staff
retention
challenge
s
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Client
housing
instability
","Insuffici
ent
funding /
revenue
uncertaint
y ","Rising
operating
costs
","Staff
recruitmen
t
challenge
s ","Staff
retention
challenge
s "]}
Added
new
programs
,Changed
service
delivery
model
,Expande
d services
,Expande
d virtual or
hybrid
services
,Increased
collaborati
on with
other
providers
,Increased
language
access
,Increased
case
managem
ent /
navigation
support
,Increased
outreach
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Added
new
programs
","Change
d service
delivery
model
","Expand
ed
services
","Expand
ed virtual
or hybrid
services
","Increas
ed
collaborati
on with
other
providers
Improve
outreach
and public
awareness
of services
,Increase
funding for
direct
services
,Increase
funding for
prevention
and early
interventio
n
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e outreach
and public
awareness
of services
","Increas
e funding
for direct
services
","Increas
e funding
for
prevention
and early
interventio
n "]}
Benefits
navigation
: 11
Caregiver
support :
12
Child care
: 18
Digital
access /
technolog
y support :
17
Disability
services :
10
Domestic
violence /
family
violence
services: 9
Emergenc
y financial
assistance
: 8
Employme
nt /
workforce
support :
16
Food and
nutrition :
7
{"Benefits
navigation
":"11","Car
egiver
support
":"12","Chi
ld care
":"18","Dig
ital access
/
technolog
y support
":"17","Dis
ability
services
":"10","Do
mestic
violence /
family
violence
services":"
9","Emerg
ency
financial
assistance
":"8","Emp
loyment /
workforce
support
":"16","Fo
od and
nutrition
":"7","Hom
3
Packet Pg. 55
39
Musical
Memories
Foundatio
n, Inc. CEO
Nonprofit
organizati
on
East Palo
Alto ,Los
Altos / Los
Altos Hills
,Menlo
Park
,Mountain
View ,Palo
Alto
,Stanford
,Other
parts of
Santa
Clara
County
,Other:
We serve
the Bay
Area.
{"Which
geographi
c areas
does your
organizati
on serve?
":["East
Palo Alto
","Los
Altos / Los
Altos Hills
","Menlo
Park
","Mountai
n View
","Palo
Alto
","Stanfor
d ","Other
parts of
Santa
Clara
County
","Other:
We serve
the Bay
Area. "]}
25% to
49%
Older
adults
ages 60+
{"Which
population
s does
your
organizati
on
primarily
serve?":["
Older
adults
ages 60+
"]}
Arts and
culture,El
der abuse
prevention
/ response
,In-home
support /
caregiving
support
,Older
adult
services
,Social
connectio
n /
isolation
reduction
{"What
are the
five
greatest
human
services
needs
currently
facing
your Palo
Alto
clients?
":["Arts
and
culture","E
lder abuse
prevention
/ response
","In-home
support /
caregiving
support
","Older
adult
services
","Social
connectio
n /
isolation
reduction
"]}
Affordable
housing /
housing
stabilizatio
n : 21
Arts and
culture : 3
Case
managem
ent / care
coordinati
on : 18
Child care
: 9
Dental
care : 5
Digital
access /
technolog
y support :
6
Disability
services /
accommo
dations : 7
Domestic
violence /
family
violence
services :
8
Elder
abuse
{"Affordabl
e housing
/ housing
stabilizatio
n
":"21","Art
s and
culture
":"3","Cas
e
managem
ent / care
coordinati
on
":"18","Chi
ld care
":"9","Dent
al care
":"5","Digit
al access /
technolog
y support
":"6","Disa
bility
services /
accommo
dations
":"7","Dom
estic
violence /
family
violence
services
Arts and
culture :
Very high
unmet
need
Benefits
navigation
: Not
sure/not
applicable
Caregiver
support:
Not
sure/not
applicable
Child care
: Not
sure/not
applicable
Digital
access /
technolog
y support :
Very high
unmet
need
Disability
supports /
accommo
dations :
Not
sure/not
applicable
{"Arts and
culture
":["Very
high
unmet
need"],"Be
nefits
navigation
":["Not
sure/not
applicable
"],"Caregiv
er
support":["
Not
sure/not
applicable
"],"Child
care
":["Not
sure/not
applicable
"],"Digital
access /
technolog
y support
":["Very
high
unmet
need"],"Di
sability
supports /
accommo
About the
same
The senior
population
and we
have also
seen a
need in
the
disabled
adult
communit
y as well.
Older
adult
services
{" In which
service
areas are
there the
largest
gaps
between
communit
y need
and
available
services in
Palo Alto?
":["Older
adult
services
"]}
Eligibility
restriction
s
,Fragment
ed referral
systems
,Insufficie
nt funding
for
services
,Limited
program
capacity
,Low
awareness
of
available
services
{"What
are the
main
causes of
these
service
gaps?
":["Eligibilit
y
restriction
s
","Fragme
nted
referral
systems
","Insuffici
ent
funding for
services
","Limited
program
capacity
","Low
awareness
of
available
services
"]}No
Cost of
services
,Disability
access or
accommo
dation
barriers
,Fear or
distrust of
providers
or
institution
s ,Lack of
awareness
of services
,Not
knowing
where to
go
{"What
are the
top three
barriers
your
clients
face in
using
services
that are
already
available?
":["Cost of
services
","Disabilit
y access
or
accommo
dation
barriers
","Fear or
distrust of
providers
or
institution
s ","Lack
of
awareness
of services
","Not
knowing
where to
go "]}
Yes - for
the senior
population
About the
same
Somewhat
stronger
Behavioral
health
needs
among
clients
,Insufficie
nt funding
/ revenue
uncertaint
y
,Reduced
partner
capacity in
the
communit
y ,Rising
client
needs /
acuity
,Rising
operating
costs
{"What
trends or
changes
are
currently
having the
greatest
impact on
your
organizati
on?
":["Behavi
oral health
needs
among
clients
","Insuffici
ent
funding /
revenue
uncertaint
y
","Reduce
d partner
capacity in
the
communit
y ","Rising
client
needs /
acuity
","Rising
operating
Added
new
programs
,Changed
service
delivery
model
,Expande
d services
,Increased
collaborati
on with
other
providers
,Increased
language
access
,Increased
outreach
{"What
changes
has your
organizati
on made
in
response
to evolving
client
needs
over the
past 12
months?
":["Added
new
programs
","Change
d service
delivery
model
","Expand
ed
services
","Increas
ed
collaborati
on with
other
providers
","Increas
ed
language
access
Our
service
delivery
has
increased
significantl
y - 2.5X in
12
months.
Improve
outreach
and public
awareness
of services
,Improve
coordinati
on and
referrals
across
providers
,Increase
funding for
direct
services
{"What
are the
top three
actions
the City of
Palo Alto
could take
to improve
human
services
outcomes
for
residents?
":["Improv
e outreach
and public
awareness
of services
","Improve
coordinati
on and
referrals
across
providers
","Increas
e funding
for direct
services
"]}
Benefits
navigation
: 15
Caregiver
support :
5
Child care
: 6
Digital
access /
technolog
y support :
7
Disability
services :
3
Domestic
violence /
family
violence
services: 8
Emergenc
y financial
assistance
: 9
Employme
nt /
workforce
support :
10
Food and
nutrition :
11
{"Benefits
navigation
":"15","Car
egiver
support
":"5","Chil
d care
":"6","Digit
al access /
technolog
y support
":"7","Disa
bility
services
":"3","Dom
estic
violence /
family
violence
services":"
8","Emerg
ency
financial
assistance
":"9","Emp
loyment /
workforce
support
":"10","Fo
od and
nutrition
":"11","Ho
melessne N/A
The
epidemic
of social
isolation
and
loneliness
among
seniors is
high with
the most
recent
data
showing
one in
three older
adults
generally
speaking
(around
33% to
34%)
experienc
e
loneliness
and/or
social
isolation.
As the
population
grows, the
need to
establish
more
3
Packet Pg. 56
About You and Your Community
Current
Needs
Services
and
Barriers
Improving Services and
Supports
Optional
Demograp
hic
Questions
Receipt
Number
When thinking about community
services and supports, do you
consider Palo Alto to be “your
community”?
Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?
Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto? -
JSON
Which of
the
following
are
current
needs for
you or
your
household
?
Which of
the
following
are
current
needs for
you or
your
household
? - JSON
In the past
12
months,
have you
tried to
get
services
or
resources
for
yourself or
your
household
?
Overall,
how well
are the
services
or
resources
you tried
to get
meeting
your
needs?
What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?
What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed? -
JSON
What would make services
easier for you or your
household to use?
What
would
make
services
easier for
you or
your
household
to use? -
JSON
What is
the most
important
thing the
City of
Palo Alto
or
communit
y
organizati
ons could
do to
better
support
you and
your
household
?
Would
you be
interested
in
participati
ng in a
follow-up
focus
group or
interview
about
communit
y needs
and
services?
Please
share the
best way
to contact
you.
What ZIP
Code do
you live
in?
What is
your age
group?
What is
your race
or
ethnicity?
What is
your race
or
ethnicity? -
JSON
What is
your
primary
language?
What is
your
primary
language?
- JSON
Which of
the
following
best
describe
you?
(copy)
Which of
the
following
best
describe
you?
(copy) -
JSON
3 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Older
adult
support,S
ocial
connectio
n or sense
of
belonging
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support","
Social
connectio
n or sense
of
belonging"
]}No
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better coordination
between
organizations,Better
information about available
services,More in-person
help
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
More in-
person
help"]}
Age in
place
services No 94303 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
4 Yes
I currently
use
communit
y services
or
supports,I
may need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I may
need
communit
y services
or
supports
in the
future"]}
Employm
ent or
income
support,H
ousing,Me
ntal health
care
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Emplo
yment or
income
support","
Housing","
Mental
health
care"]}Yes
Meeting a
few of my
needs
I was not
sure
whether I
was
eligible,Se
rvices had
long
waitlists or
were
full,Servic
es were
not
available
at times I
could
attend
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I was not
sure
whether I
was
eligible","
Services
had long
waitlists or
were
full","Servi
ces were
not
available
at times I
could
attend"]}
Better information about
available services,More
evening or weekend
hours,Shorter waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","Sh
orter
waitlists"]}No 94306 25-34 Asian
{"What is
your race
or
ethnicity?"
:["Asian"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability,I
participate
in public
benefits or
assistance
programs
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability",
"I
participate
in public
benefits or
assistance
programs"
]}
3
Packet Pg. 57
5 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Disability-
related
supports
or
accommo
dations,Ol
der adult
support,P
hysical
health
care
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Disabi
lity-related
supports
or
accommo
dations","
Older
adult
support","
Physical
health
care"]}Not sure
I could not
get child
care in
order to
participate
,I did not
know what
services
were
available,
Services
had long
waitlists or
were
full,Servic
es were
not
available
at times I
could
attend
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I could
not get
child care
in order to
participate
","I did not
know what
services
were
available",
"Services
had long
waitlists or
were
full","Servi
ces were
not
available
at times I
could
attend"]}
Better information about
available services,More
online or remote
options,Shorter waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
online or
remote
options","
Shorter
waitlists"]}
therapy
services
and
inclusive
activities
for
disabled
children 94301 45-54
{"What is
your race
or
ethnicity?"
:[""]}English
{"What is
your
primary
language?
":["English
"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability,I
am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability",
"I am a
parent or
guardian
of a child
under
18"]}
7 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Transport
ation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Trans
portation"]
}Yes
Not
meeting
my needs
Other:
Palo Alto
Link is
being
replaced
with a
solution
that does
not work
well for
me.
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["Other:
Palo Alto
Link is
being
replaced
with a
solution
that does
not work
well for
me."]}
Lower-cost or more
affordable services,More
transportation
assistance,Other: This
question seems to require 3
responses, but it should
merely allow up to 3
responses
{"What
would
make
services
easier for
you or
your
household
to
use?":["Lo
wer-cost
or more
affordable
services","
More
transporta
tion
assistance
","Other:
This
question
seems to
require 3
responses
, but it
should
merely
allow up
to 3
responses
"]}
Reinstate
Palo Alto
Link or
another
low-cost,
easy-to-
use
transporta
tion
solution
for people
who live
and work
in Palo
Alto Yes 94301 45-54
Asian,Whi
te
{"What is
your race
or
ethnicity?"
:["Asian","
White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
3
Packet Pg. 58
8 Yes
I currently
use
communit
y services
or
supports,I
may need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I may
need
communit
y services
or
supports
in the
future"]}
Older
adult
support,S
ocial
connectio
n or sense
of
belonging
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support","
Social
connectio
n or sense
of
belonging"
]}Yes
Meeting
most of
my needs
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better information about
available services,More
locations closer to where I
live,More online or remote
options
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
locations
closer to
where I
live","Mor
e online or
remote
options"]}
Advise
better,
what
services
are
available No 94306 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}
English,Ot
her:
German
{"What is
your
primary
language?
":["English
","Other:
German"]}
I have a
disability,I
was born
outside
the United
States
{"Which of
the
following
best
describe
you?
(copy)":["I
have a
disability",
"I was
born
outside
the United
States"]}
9 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Help
paying for
basic
needs
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Help
paying for
basic
needs"]}Not sure
Other: I
receive
help with
utilities.
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["Other: I
receive
help with
utilities."]}
Better information about
available services,Lower-
cost or more affordable
services,More
transportation assistance
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
Lower-
cost or
more
affordable
services","
More
transporta
tion
assistance
"]}
I’m
managing
with what
is offered
now.No 94303
84 or
older White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I
participate
in public
benefits or
assistance
programs
{"Which of
the
following
best
describe
you?
(copy)":["I
participate
in public
benefits or
assistance
programs"
]}
3
Packet Pg. 59
10
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Employm
ent or
income
support,H
elp paying
for basic
needs,Me
ntal health
care
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Emplo
yment or
income
support","
Help
paying for
basic
needs","M
ental
health
care"]}
I did not
know what
services
were
available,I
did not
know
where to
go,I was
concerned
about
privacy or
confidenti
ality,Servi
ces had
long
waitlists or
were
full,The
applicatio
n process
was too
long or
confusing
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available",
"I did not
know
where to
go","I was
concerned
about
privacy or
confidenti
ality","Ser
vices had
long
waitlists or
were
full","The
applicatio
n process
Lower-cost or more
affordable services,Shorter
waitlists,Simpler application
processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Lo
wer-cost
or more
affordable
services","
Shorter
waitlists","
Simpler
applicatio
n
processes
"]}
{"What is
your race
or
ethnicity?"
:[""]}
{"What is
your
primary
language?
":[""]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
12
I may
need
communit
y services
or
supports
in the
future,Oth
er: Tax
payer
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future","Ot
her: Tax
payer "]}
Older
adult
support,Tr
ansportati
on
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support","
Transport
ation"]}
I did not
have
transporta
tion,Servi
ces were
too far
away
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
have
transporta
tion","Ser
vices
were too
far away
"]}
Lower-cost or more
affordable services,More
evening or weekend
hours,More transportation
assistance
{"What
would
make
services
easier for
you or
your
household
to
use?":["Lo
wer-cost
or more
affordable
services","
More
evening or
weekend
hours","M
ore
transporta
tion
assistance
"]}
Transport
ation for
seniors
who do
NOT ride
bikes No 65-74
{"What is
your race
or
ethnicity?"
:[""]}English
{"What is
your
primary
language?
":["English
"]}
Other:
Senior
and future
care giver
of older
adult
{"Which of
the
following
best
describe
you?
(copy)":["
Other:
Senior
and future
care giver
of older
adult "]}
13 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Youth
activities
or youth
support"]}No
I did not
know what
services
were
available
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available"]
}
Better information about
available services,More
evening or weekend
hours,Shorter waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","Sh
orter
waitlists"]}Yes 94303 55-64 Asian
{"What is
your race
or
ethnicity?"
:["Asian"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
3
Packet Pg. 60
14 Yes
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Help
paying for
basic
needs
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Help
paying for
basic
needs"]}Yes
Services
cost too
much
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["Services
cost too
much"]}
Better coordination
between
organizations,Lower-cost or
more affordable
services,Other: direct
financial support
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Low
er-cost or
more
affordable
services","
Other:
direct
financial
support"]}
provide
low
income
rate
reductions
for ALL
utility
services
{"What is
your race
or
ethnicity?"
:[""]}
{"What is
your
primary
language?
":[""]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
15 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Child
care,Hous
ing,Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Child
care","Ho
using","Yo
uth
activities
or youth
support"]}Yes
Meeting
most of
my needs
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better coordination
between
organizations,Lower-cost or
more affordable
services,Shorter waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Low
er-cost or
more
affordable
services","
Shorter
waitlists"]}
more
sharing of
the
available
resources No 94306 45-54 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
16 Yes
I currently
use
communit
y services
or
supports,I
work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Child
care,Soci
al
connectio
n or sense
of
belonging,
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Child
care","Soc
ial
connectio
n or sense
of
belonging"
,"Youth
activities
or youth
support"]}Not sure
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better coordination
between
organizations,Better
information about available
services,Simpler
application processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
Simpler
applicatio
n
processes
"]}No
{"What is
your race
or
ethnicity?"
:[""]}
{"What is
your
primary
language?
":[""]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
3
Packet Pg. 61
17 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Internet
access,
devices,
or
technolog
y
help,Socia
l
connectio
n or sense
of
belonging,
Transport
ation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Intern
et access,
devices,
or
technolog
y
help","Soc
ial
connectio
n or sense
of
belonging"
,"Transpor
tation"]}Yes
Meeting
some of
my needs
I did not
have the
technolog
y or
internet
needed to
apply,I did
not have
transporta
tion,I was
not sure
whether I
was
eligible
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
have the
technolog
y or
internet
needed to
apply","I
did not
have
transporta
tion","I
was not
sure
whether I
was
eligible"]}
Better information about
available services,Simpler
application processes,Staff
who better understand my
community or background
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
Simpler
applicatio
n
processes
","Staff
who better
understan
d my
communit
y or
backgroun
d"]}94306 45-54
Other:
Mixed
race
{"What is
your race
or
ethnicity?"
:["Other:
Mixed
race "]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
18 Yes
I currently
use
communit
y services
or
supports,I
may need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I may
need
communit
y services
or
supports
in the
future"]}
Older
adult
support,S
ocial
connectio
n or sense
of
belonging,
Transport
ation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support","
Social
connectio
n or sense
of
belonging"
,"Transpor
tation"]}Yes
I did not
know what
services
were
available,I
felt unsafe
traveling
to or
participati
ng in
services
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available",
"I felt
unsafe
traveling
to or
participati
ng in
services"]}
Better coordination
between
organizations,Better
information about available
services,More evening or
weekend hours
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
More
evening or
weekend
hours"]}
better
coordinati
on
between
organizati
ons No 94306 75-84 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
Other:
grandpare
nt
{"Which of
the
following
best
describe
you?
(copy)":["
Other:
grandpare
nt"]}
3
Packet Pg. 62
19 Yes
I have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months,I
may need
communit
y services
or
supports
in the
future,I
work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months","I
may need
communit
y services
or
supports
in the
future","I
work for
Child
care,Hous
ing,Transp
ortation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Child
care","Ho
using","Tr
ansportati
on"]}Yes
Not
meeting
my needs
I did not
know what
services
were
available,I
was not
sure
whether I
was
eligible,Se
rvices
were too
far away
,The
applicatio
n process
was too
long or
confusing
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available",
"I was not
sure
whether I
was
eligible","
Services
were too
far away
","The
applicatio
n process
was too
long or
confusing"
]}
Better information about
available services,More
evening or weekend
hours,More online or
remote options
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","M
ore online
or remote
options"]}
clearly
market
what you
provide in
an easily
accessible
online
location No 25-34 Asian
{"What is
your race
or
ethnicity?"
:["Asian"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
20 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Other:
some of
these
items we
need, but
do not
need city
help -
healthcare
,
transporta
tion,
internet.
IMHO the
city
should not
supply
most of
these
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Other:
some of
these
items we
need, but
do not
need city
help -
healthcare
,
transporta
tion,
internet.
IMHO the
city
should not
supply
most of
these "]}
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better coordination
between
organizations,Better
information about available
services,Other: fix other
things in the city first. this is
crazy. I don't want any of
these, but cannot submit
w/o entering
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
Other: fix
other
things in
the city
first. this
is crazy. I
don't want
any of
these, but
cannot
submit
Fix your
web site
to make it
better.
The city
has
enough
problems
and does
not need
to be
involved
with
most/all of
the items
listed No 94306 75-84 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
Other:
none of
above
{"Which of
the
following
best
describe
you?
(copy)":["
Other:
none of
above"]}
3
Packet Pg. 63
21 Yes
I may
need
communit
y services
or
supports
in the
future,Oth
er: Used
to work for
Vista
Center
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future","Ot
her: Used
to work for
Vista
Center "]}
Older
adult
support,P
hysical
health
care
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support","
Physical
health
care"]}No
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better disability access and
accommodations,Lower-
cost or more affordable
services,Other: Elevators
broken at Stanford Hospital
parking
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
disability
access
and
accommo
dations","
Lower-
cost or
more
affordable
services","
Other:
Elevators
broken at
Stanford
Hospital
parking "]}
Stanford
hospital
parking
difficult
and
expensive
. Priority
often
given to
electric
vehicles
over
disabled. No 94306 75-84 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability"]
}
23 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Social
connectio
n or sense
of
belonging
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Social
connectio
n or sense
of
belonging"
]}No
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better information about
available services,More
online or remote
options,More transportation
assistance
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
online or
remote
options","
More
transporta
tion
assistance
"]}No 94306 75-84 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
24 Yes
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Food or
nutrition,H
ousing,Yo
uth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Food
or
nutrition","
Housing","
Youth
activities
or youth
support"]}No
I was not
sure
whether I
was
eligible
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I was not
sure
whether I
was
eligible"]}
Lower-cost or more
affordable services,More in-
person help,Shorter
waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Lo
wer-cost
or more
affordable
services","
More in-
person
help","Sho
rter
waitlists"]}
Another
ZIP code
in Santa
Clara
County 25-34 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
3
Packet Pg. 64
25 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Other: I
visit parks
and
Nature
preserves
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Other:
I visit
parks and
Nature
preserves
"]}Not sure
I did not
know what
services
were
available
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available"]
}
Better information about
available services,More
evening or weekend
hours,More online or
remote options
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","M
ore online
or remote
options"]}No 94303 65-74
{"What is
your race
or
ethnicity?"
:[""]}
{"What is
your
primary
language?
":[""]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
26 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Older
adult
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support"]}No
I did not
know what
services
were
available
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available"]
}
Better information about
available services,Shorter
waitlists,Simpler application
processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
Shorter
waitlists","
Simpler
applicatio
n
processes
"]}94301 75-84 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I have a
disability
{"Which of
the
following
best
describe
you?
(copy)":["I
have a
disability"]
}
27 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Disability-
related
supports
or
accommo
dations,E
mploymen
t or
income
support,H
elp
applying
for or
keeping
public
benefits
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Disabi
lity-related
supports
or
accommo
dations","
Employm
ent or
income
support","
Help
applying
for or
keeping
public
benefits"]}Yes
Not sure /
not
applicable
I did not
know what
services
were
available,I
did not
know
where to
go,I was
concerned
about
privacy or
confidenti
ality,I was
not sure
whether I
was
eligible,Th
e
applicatio
n process
was too
long or
confusing,
Other:
Filling out
forms
which are
complex,
complicat
ed with no
help while
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available",
"I did not
know
where to
go","I was
concerned
about
privacy or
confidenti
ality","I
was not
sure
whether I
was
eligible","
The
applicatio
Better information about
available services,Simpler
application
processes,Other: More
clear steps and possible
benefits
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
Simpler
applicatio
n
processes
","Other:
More
clear
steps and
possible
benefits"]}
Clarify the
processes
to getting
help when
unemploy
ed,
disabled,
uninsured,
etc. in an
easy to
access
and follow
site (with
terminolog
y
definitions
and help
to call with
applying)No 94301 25-34 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability,I
was born
outside
the United
States
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability",
"I was
born
outside
the United
States"]}
3
Packet Pg. 65
28 Yes
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Child
care,Hous
ing,Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Child
care","Ho
using","Yo
uth
activities
or youth
support"]}Not sure
I could not
get child
care in
order to
participate
,Services
had long
waitlists or
were full
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I could
not get
child care
in order to
participate
","Service
s had long
waitlists or
were
full"]}
Lower-cost or more
affordable services,Shorter
waitlists,Simpler application
processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Lo
wer-cost
or more
affordable
services","
Shorter
waitlists","
Simpler
applicatio
n
processes
"]}
child care,
investmen
t into
PACCC No 94301 45-54 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
29 Yes
I have
looked for
or tried to
get
communit
y services
or
supports
in the past
12 months
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months"]}
Mental
health
care,Soci
al
connectio
n or sense
of
belonging,
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Menta
l health
care","Soc
ial
connectio
n or sense
of
belonging"
,"Youth
activities
or youth
support"]}No
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better information about
available services,Simpler
application processes,Staff
who better understand my
community or background
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
Simpler
applicatio
n
processes
","Staff
who better
understan
d my
communit
y or
backgroun
d"]}94301 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
Other:
Patent of
young
adults,
and
volunteer
{"Which of
the
following
best
describe
you?
(copy)":["
Other:
Patent of
young
adults,
and
volunteer"
]}
3
Packet Pg. 66
30 Yes
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Mental
health
care,Soci
al
connectio
n or sense
of
belonging,
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Menta
l health
care","Soc
ial
connectio
n or sense
of
belonging"
,"Youth
activities
or youth
support"]}No
Services
had long
waitlists or
were
full,Servic
es were
not
available
at times I
could
attend,Ser
vices
were not
available
in my
language,
The
applicatio
n process
was too
long or
confusing
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["Services
had long
waitlists or
were
full","Servi
ces were
not
available
at times I
could
attend","S
ervices
were not
available
in my
language"
,"The
applicatio
n process
was too
long or
More locations closer to
where I live,Shorter
waitlists,Simpler application
processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["M
ore
locations
closer to
where I
live","Shor
ter
waitlists","
Simpler
applicatio
n
processes
"]}No 94306 45-54
Hispanic
or Latino
{"What is
your race
or
ethnicity?"
:["Hispani
c or
Latino"]}
English,S
panish
{"What is
your
primary
language?
":["English
","Spanish
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
31 Yes
I currently
use
communit
y services
or
supports,I
work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Child
care,Soci
al
connectio
n or sense
of
belonging,
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Child
care","Soc
ial
connectio
n or sense
of
belonging"
,"Youth
activities
or youth
support"]}
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better information about
available services,Lower-
cost or more affordable
services,More in-person
help
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
Lower-
cost or
more
affordable
services","
More in-
person
help"]}
After-
school
services
for low-
income
kids No 94303 45-54 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
3
Packet Pg. 67
32 Yes
I currently
use
communit
y services
or
supports,I
have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months,I
work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months","I
work for
an Other: na
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Other:
na"]}Yes
Meeting
most of
my needs
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better coordination
between
organizations,More evening
or weekend hours,Staff who
better understand my
community or background
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Mor
e evening
or
weekend
hours","St
aff who
better
understan
d my
communit
y or
backgroun
d"]}n/a Yes 94303 45-54
Black or
African
American
{"What is
your race
or
ethnicity?"
:["Black or
African
American"
]}English
{"What is
your
primary
language?
":["English
"]}
I am
currently
experienci
ng
homeless
ness
{"Which of
the
following
best
describe
you?
(copy)":["I
am
currently
experienci
ng
homeless
ness"]}
33 No
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}Housing
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Housi
ng"]}No
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better coordination
between
organizations,Better
disability access and
accommodations,Shorter
waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
disability
access
and
accommo
dations","
Shorter
waitlists"]}
Affordable
housing No
Another
ZIP code
in Santa
Clara
County 25-34 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
34 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Older
adult
support,S
ocial
connectio
n or sense
of
belonging,
Transport
ation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support","
Social
connectio
n or sense
of
belonging"
,"Transpor
tation"]}
The
applicatio
n process
was too
long or
confusing
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["The
applicatio
n process
was too
long or
confusing"
]}
Better information about
available services,More in-
person help,Simpler
application processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More in-
person
help","Sim
pler
applicatio
n
processes
"]}
Have city
staff
available
for
assistance
in
applying
for
services.Yes 94301
84 or
older White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
Other:
Senior
citizen
{"Which of
the
following
best
describe
you?
(copy)":["
Other:
Senior
citizen "]}
3
Packet Pg. 68
35 Yes
Other:
Currently
only use
recreation
al
communit
y
services.
In the past
volunteere
d on the
PA
Mediation
Program.
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["Ot
her:
Currently
only use
recreation
al
communit
y
services.
In the past
volunteere
d on the
PA
Mediation
Program."
]}
Other: I
live in a
senior
communit
y and am
fortunate
to have
my needs
met.
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Other:
I live in a
senior
communit
y and am
fortunate
to have
my needs
met."]}No
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better information about
available services,More in-
person help,More
transportation assistance
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More in-
person
help","Mor
e
transporta
tion
assistance
"]}No 94301 75-84 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
36 Yes
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Older
adult
support,S
ocial
connectio
n or sense
of
belonging,
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support","
Social
connectio
n or sense
of
belonging"
,"Youth
activities
or youth
support"]}Yes
Meeting
all or
almost all
of my
needs
I was
concerned
about
privacy or
confidenti
ality
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I was
concerned
about
privacy or
confidenti
ality"]}
Better coordination
between
organizations,Better
information about available
services,Lower-cost or
more affordable services
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
Lower-
cost or
more
affordable
services"]}
more
publicity
and
visability
for the
communit
y
organizati
ons No 94306 65-74 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
Other: I
am
helping
several
communit
y
organizati
ons
{"Which of
the
following
best
describe
you?
(copy)":["
Other: I
am
helping
several
communit
y
organizati
ons"]}
3
Packet Pg. 69
37 Yes
I have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months,I
may need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months","I
may need
communit
y services
or
supports
in the
future"]}
Mental
health
care,Soci
al
connectio
n or sense
of
belonging,
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Menta
l health
care","Soc
ial
connectio
n or sense
of
belonging"
,"Youth
activities
or youth
support"]}
I did not
know what
services
were
available,I
was
worried
about
being
judged
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available",
"I was
worried
about
being
judged"]}
Better coordination
between
organizations,Better
information about available
services,More evening or
weekend hours
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
More
evening or
weekend
hours"]}
help with
behavioral
health. not
just
meetings.
but actual
outreach.Yes 94306 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
38 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Internet
access,
devices,
or
technolog
y
help,Socia
l
connectio
n or sense
of
belonging,
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Intern
et access,
devices,
or
technolog
y
help","Soc
ial
connectio
n or sense
of
belonging"
,"Youth
activities
or youth
support"]}Yes
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better coordination
between
organizations,Shorter
waitlists,Simpler application
processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Shor
ter
waitlists","
Simpler
applicatio
n
processes
"]}
Remove
middle
school
sports
from the
City to the
school
district.
Middle
school
athletics
should be
open to all
students,
not just
those
whose
parents
can figure
out the
confusing
registratio
n process
through
the City No 94303 45-54 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
3
Packet Pg. 70
39 Yes
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Disability-
related
supports
or
accommo
dations,Int
ernet
access,
devices,
or
technolog
y
help,Socia
l
connectio
n or sense
of
belonging
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Disabi
lity-related
supports
or
accommo
dations","I
nternet
access,
devices,
or
technolog
y
help","Soc
ial
connectio
n or sense
of
belonging"
]}
I did not
feel
welcome
or
respected,
Services
had long
waitlists or
were full
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
feel
welcome
or
respected"
,"Services
had long
waitlists or
were
full"]}
Better disability access and
accommodations,Better
information about available
services,Shorter waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
disability
access
and
accommo
dations","
Better
informatio
n about
available
services","
Shorter
waitlists"]}
Fund
Magical
Bridge,
and other
music in
the parks.No 94303 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability"]
}
40 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Youth
activities
or youth
support"]}
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better information about
available services,More
evening or weekend
hours,Shorter waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","Sh
orter
waitlists"]}No 94303 45-54 Asian
{"What is
your race
or
ethnicity?"
:["Asian"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
3
Packet Pg. 71
41 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Social
connectio
n or sense
of
belonging
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Social
connectio
n or sense
of
belonging"
]}Yes
Meeting
most of
my needs
Other: I
was
interested
in having
the library
host
regular
mahjong
meetups
and wasn't
able to get
the ball
rolling
with staff.
Planning
to try
again!
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["Other: I
was
interested
in having
the library
host
regular
mahjong
meetups
and wasn't
able to get
the ball
rolling
with staff.
Planning
to try
again!"]}
Better information about
available services,More
evening or weekend
hours,Simpler application
processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","Si
mpler
applicatio
n
processes
"]}
Regular
polling
like this!No 94303 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
42 Yes
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":[""]}
Child
care,Yout
h
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Child
care","You
th
activities
or youth
support"]}No
I did not
know what
services
were
available,
Services
were too
far away
,The
applicatio
n process
was too
long or
confusing
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available",
"Services
were too
far away
","The
applicatio
n process
was too
long or
confusing"
]}
Better information about
available services,Shorter
waitlists,Simpler application
processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
Shorter
waitlists","
Simpler
applicatio
n
processes
"]}
Make it as
easy as
possible
to access
services;
remove
barriers
forms (For
example:
this
survey
has at
least 4
screens of
clicking
through
and filling
out
informatio
n with
most
questions
having 10-
20
potential
answers.
Think of
any
massively
popular
business
or online 94303
Middle
Eastern or
North
African,W
hite
{"What is
your race
or
ethnicity?"
:["Middle
Eastern or
North
African","
White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
3
Packet Pg. 72
43 Yes
I currently
use
communit
y services
or
supports,I
work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Mental
health
care
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Menta
l health
care"]}No
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better coordination
between
organizations,Better
information about available
services,Other: More
accessible information on
mental health services
available
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
Other:
More
accessible
informatio
n on
mental
health
services
available
"]}Yes 94303 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
44 No
I work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Mental
health
care,Tran
sportation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Menta
l health
care","Tra
nsportatio
n"]}No
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better information about
available services,More in-
person help,More
transportation assistance
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More in-
person
help","Mor
e
transporta
tion
assistance
"]}
teen
mental
health No 94303 55-64
Asian,Whi
te
{"What is
your race
or
ethnicity?"
:["Asian","
White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18,I
was born
outside
the United
States
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18","I was
born
outside
the United
States"]}
3
Packet Pg. 73
45 Yes
I currently
use
communit
y services
or
supports,I
have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months,I
may need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months","I
may need
communit
Legal
services,Y
outh
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Legal
services","
Youth
activities
or youth
support"]}Yes
Meeting
all or
almost all
of my
needs
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better information about
available services,Simpler
application
processes,Other: None
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
Simpler
applicatio
n
processes
","Other:
None"]}
Lower
taxes Yes 94301 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18"]}
46 Yes
I may
need
communit
y services
or
supports
in the
future,I
work for
an
organizati
on that
provides
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future","I
work for
an
organizati
on that
provides
communit
y services
or
supports"]
}
Disability-
related
supports
or
accommo
dations,H
ousing,Ol
der adult
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Disabi
lity-related
supports
or
accommo
dations","
Housing","
Older
adult
support"]}
I did not
feel
welcome
or
respected,
I did not
know what
services
were
available,I
was
concerned
about
privacy or
confidenti
ality,I was
not sure
whether I
was
eligible
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
feel
welcome
or
respected"
,"I did not
know what
services
were
available",
"I was
concerned
about
privacy or
confidenti
ality","I
was not
sure
whether I
was
eligible"]}
Better coordination
between
organizations,Better
information about available
services,Shorter waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
Shorter
waitlists"]}
shorter
waitlist for
housing Yes 94301 65-74 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I have a
disability
{"Which of
the
following
best
describe
you?
(copy)":["I
have a
disability"]
}
3
Packet Pg. 74
47 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Internet
access,
devices,
or
technolog
y
help,Physi
cal health
care,Tran
sportation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Intern
et access,
devices,
or
technolog
y
help","Phy
sical
health
care","Tra
nsportatio
n"]}
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better information about
available services,More
online or remote
options,More transportation
assistance
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
online or
remote
options","
More
transporta
tion
assistance
"]}94301 45-54 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I have a
disability
{"Which of
the
following
best
describe
you?
(copy)":["I
have a
disability"]
}
48 Yes
Other:
General
interest
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["Ot
her:
General
interest "]}
Social
connectio
n or sense
of
belonging
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Social
connectio
n or sense
of
belonging"
]}No
I have not
experienc
ed
barriers
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I have
not
experienc
ed
barriers"]}
Better coordination
between
organizations,Better
information about available
services,More in-person
help
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
More in-
person
help"]}
More in
person
services Yes
{"What is
your race
or
ethnicity?"
:[""]}
{"What is
your
primary
language?
":[""]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
49
I currently
use
communit
y services
or
supports,I
have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months,I
may need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months","I
may need
communit
Older
adult
support,S
ocial
connectio
n or sense
of
belonging,
Transport
ation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Older
adult
support","
Social
connectio
n or sense
of
belonging"
,"Transpor
tation"]}Yes
I was
concerned
about
privacy or
confidenti
ality,I was
worried
about
being
judged
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I was
concerned
about
privacy or
confidenti
ality","I
was
worried
about
being
judged"]}
More locations closer to
where I live,More services
in my language,Staff who
better understand my
community or background
{"What
would
make
services
easier for
you or
your
household
to
use?":["M
ore
locations
closer to
where I
live","Mor
e services
in my
language"
,"Staff
who better
understan
d my
communit
y or
backgroun
d"]}
Keep Palo
Alto Links
working.
Build
bridges
between
adversaria
l
communiti
es.94306 45-54
Other:
Jewish
{"What is
your race
or
ethnicity?"
:["Other:
Jewish"]}
Other:
Hebrew
{"What is
your
primary
language?
":["Other:
Hebrew"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability"]
}
3
Packet Pg. 75
50 Yes
Other: I
am a
taxpayer.
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["Ot
her: I am
a
taxpayer."
]}
Other:
None. And
I don't
understan
d why the
city is
providing
many of
these
services.
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Other:
None. And
I don't
understan
d why the
city is
providing
many of
these
services."]
}No
I did not
feel
welcome
or
respected
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
feel
welcome
or
respected"
]}
Better coordination
between
organizations,More in-
person help,Other: City
employees should work in
person.
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Mor
e in-
person
help","Oth
er: City
employee
s should
work in
person."]}
Have city
employee
s work in
person.No
{"What is
your race
or
ethnicity?"
:[""]}
{"What is
your
primary
language?
":[""]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
51 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Internet
access,
devices,
or
technolog
y
help,Older
adult
support,Tr
ansportati
on
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Intern
et access,
devices,
or
technolog
y
help","Old
er adult
support","
Transport
ation"]}No
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better information about
available services,More in-
person help,More
transportation assistance
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More in-
person
help","Mor
e
transporta
tion
assistance
"]}
Providing
housing
for
everyone.Yes 94301 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability,I
was born
outside
the United
States
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability",
"I was
born
outside
the United
States"]}
52 Yes
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Social
connectio
n or sense
of
belonging
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Social
connectio
n or sense
of
belonging"
]}No
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better information about
available services,More
evening or weekend
hours,Staff who better
understand my community
or background
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","St
aff who
better
understan
d my
communit
y or
backgroun
d"]}No 94303 45-54 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
3
Packet Pg. 76
53 Yes
I currently
use
communit
y services
or
supports
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports"]
}
Social
connectio
n or sense
of
belonging
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Social
connectio
n or sense
of
belonging"
]}No
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better information about
available services,More
evening or weekend
hours,Shorter waitlists
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","Sh
orter
waitlists"]}
The
crossing
guards for
schools
are key.
Have you
seen the
woman at
Louis & N
California,
by
Greene?
She is
INCREDI
BLE and
deserves
lots of
praise. I
wish all
guards
were as
warm and
welcomin
g as she
is.Continu
e the good
work you
are doing.
We love
the
Twilight
Concerts Yes 94303 55-64 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability"]
}
54 Yes
I currently
use
communit
y services
or
supports,I
have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months,I
may need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
currently
use
communit
y services
or
supports",
"I have
looked for
or tried to
get
communit
y services
or
supports
in the past
12
months","I
may need
communit
Disability-
related
supports
or
accommo
dations,M
ental
health
care,Tran
sportation
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Disabi
lity-related
supports
or
accommo
dations","
Mental
health
care","Tra
nsportatio
n"]}
I did not
have
transporta
tion,I did
not know
what
services
were
available,
The
applicatio
n process
was too
long or
confusing
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
have
transporta
tion","I did
not know
what
services
were
available",
"The
applicatio
n process
was too
long or
confusing"
]}
Better coordination
between
organizations,Better
information about available
services,Lower-cost or
more affordable services
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Bett
er
informatio
n about
available
services","
Lower-
cost or
more
affordable
services"]}
Take a
360 view
of my
needs -
case
mgmt Yes 94301 55-64
Hispanic
or
Latino,Wh
ite
{"What is
your race
or
ethnicity?"
:["Hispani
c or
Latino","
White"]}English
{"What is
your
primary
language?
":["English
"]}
I am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability,I
have a
disability,I
participate
in public
benefits or
assistance
programs
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
caregiver
for an
older
adult, a
child, or a
person
with a
disability",
"I have a
disability",
"I
participate
in public
benefits or
assistance
programs"
]}
3
Packet Pg. 77
55 Yes
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":[""]}
Housing,O
ther: safer
streets for
non
vehicle
users
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Housi
ng","Other
: safer
streets for
non
vehicle
users"]}No
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
[""]}
Better coordination
between
organizations,More online
or remote options,Simpler
application processes
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
coordinati
on
between
organizati
ons","Mor
e online or
remote
options","
Simpler
applicatio
n
processes
"]}
safer
streets No 94301 25-34 White
{"What is
your race
or
ethnicity?"
:["White"]}English
{"What is
your
primary
language?
":["English
"]}
{"Which of
the
following
best
describe
you?
(copy)":[""]
}
56
I may
need
communit
y services
or
supports
in the
future
{"Which of
the
following
best
describes
your
connectio
n to
services
and
supports
in Palo
Alto?":["I
may need
communit
y services
or
supports
in the
future"]}
Youth
activities
or youth
support
{"Which of
the
following
are
current
needs for
you or
your
household
?":["Youth
activities
or youth
support"]}
I did not
know what
services
were
available,I
did not
know
where to
go
{"What
barriers, if
any, have
made it
hard for
you or
your
household
to get help
when
needed?":
["I did not
know what
services
were
available",
"I did not
know
where to
go"]}
Better information about
available services,More
evening or weekend
hours,Staff who better
understand my community
or background
{"What
would
make
services
easier for
you or
your
household
to
use?":["Be
tter
informatio
n about
available
services","
More
evening or
weekend
hours","St
aff who
better
understan
d my
communit
y or
backgroun
d"]}94301 65-74
Black or
African
American
{"What is
your race
or
ethnicity?"
:["Black or
African
American"
]}English
{"What is
your
primary
language?
":["English
"]}
I am a
parent or
guardian
of a child
under 18,I
was born
outside
the United
States
{"Which of
the
following
best
describe
you?
(copy)":["I
am a
parent or
guardian
of a child
under
18","I was
born
outside
the United
States"]}
3
Packet Pg. 78
Proposed HSRAP Evaluation Framework
This framework is designed for the City of Palo Alto Human Services Resource Allocation Process to evaluate
applications consistently, transparently, and in alignment with the Human Relations Commission’s
recommended Priority of Needs.
1. Purpose
The framework evaluates applications based on:
• Alignment with the City’s approved Priority of Needs;
• Demonstrated benefit to Palo Alto residents;
• Severity of unmet need and documented service gaps;
• Accessibility, equity, and ease of access;
• Service coordination and prevention/stabilization strategies;
• Organizational capacity and fiscal stewardship; and
• Measurable outcomes.
It is intended to support a competitive grant process while recognizing that some services —such as
homelessness response, behavioral health, legal assistance, and specialized disability supports—may involve
coordination with County, regional, health-system, or nonprofit partners.
2. Threshold Eligibility Review
Applications should first pass a threshold eligibility review before they are scored.
Eligibility requirement Required standard Review method
Eligible organization Eligible nonprofit, public entity,
or other organization permitted
under City grant rules
Verify legal status and
organizational documents
Eligible service Proposed activity aligns with at
least one approved Priority of
Need
Application narrative and budget
review
Palo Alto benefit Applicant demonstrates service
to Palo Alto residents
Service-area description, client
data, outreach plan
Public purpose Program provides a
municipal/public benefit and
does not duplicate prohibited
activities
Staff review
Financial readiness Organization can manage public
funds and maintain required
records
Budget, financial documents,
prior performance
3
Packet Pg. 79
Insurance and compliance Meets City insurance,
nondiscrimination, accessibility,
and contracting requirements
Compliance checklist
Complete application Required documents, budget,
outcomes, and certifications
submitted by deadline
Administrative review
Recommended disposition: Applications failing threshold criteria should be deemed ineligible or returned for
a limited administrative correction period, if permitted by the solicitation.
3. Scored Evaluation Criteria
Total possible score: 100 points
Criterion Points What reviewers should
assess
1. Alignment with Priority of
Needs
20 Direct and credible alignment
with one or more approved
priorities
2. Demonstrated Palo Alto Need
and Service Gap
20 Evidence of unmet need,
demand, waitlists, referrals,
turnaways, or service gaps
affecting Palo Alto residents
3. Palo Alto Reach, Target
Population, and Equity
15 Expected Palo Alto residents
served; focus on populations
experiencing heightened barriers;
equitable outreach and eligibility
4. Access, Navigation, and Client-
Centered Service Design
15 Low-barrier access, accessibility,
language access, affordability,
application support,
transportation, and client
experience
5. Service Model, Coordination,
and Prevention/Stabilization
10 Quality of program design,
referral partnerships, warm
handoffs, prevention, and
connection to other systems
6. Organizational Capacity and
Fiscal Stewardship
10 Staffing, governance, financial
management, budget realism,
operational readiness, and ability
to deliver
7. Outcomes, Data, and
Continuous Improvement
10 Clear outcomes, data collection,
reporting capacity, use of client
feedback, and performance
management
Total 100
3
Packet Pg. 80
4. Detailed Scoring Rubric
Criterion 1: Alignment with Priority of Needs — 20 Points
Score range Standard
17–20 Strong, direct alignment with one or more approved
priorities; proposed services clearly address a
documented local need and are within the intended
scope of City funding.
13–16 Clear alignment, though the linkage to the priority
population, service gap, or proposed activity could
be more specific.
7–12 General alignment, but the proposed activity is
broad, indirect, or not well connected to an
identified need.
1–6 Limited alignment with approved priorities.
0 Does not align with an approved Priority of Need.
Criterion 2: Demonstrated Palo Alto Need and Service Gap — 20 Points
Score range Standard
17–20 Provides strong Palo Alto-specific evidence of
unmet need, including client data, waitlists,
referrals, turnaways, utilization trends, survey
findings, or credible partner data. Clearly identifies
the gap the program will address.
13–16 Provides credible evidence of need and a
reasonably clear explanation of the local service
gap. Some evidence may be regional rather than
Palo Alto-specific.
7–12 Identifies a need, but evidence is limited, outdated,
generalized, or insufficiently tied to Palo Alto
residents.
1–6 Need is asserted with little supporting evidence.
0 No evidence of local need or service gap.
Criterion 3: Palo Alto Reach, Target Population, and Equity — 15 Points
Score range Standard
3
Packet Pg. 81
13–15 Clearly identifies projected Palo Alto residents
served, priority populations, outreach approach,
and barriers addressed. Demonstrates equitable
access for populations experiencing heightened
unmet need.
10–12 Identifies a target population and Palo Alto reach,
with a reasonable outreach and access strategy.
5–9 Reach is described generally; Palo Alto-specific
projections, outreach, or equity strategies need
strengthening.
1–4 Limited clarity on who will be served or whether
Palo Alto residents will benefit.
0 Does not demonstrate service to Palo Alto
residents.
Reviewers should consider, where relevant, services for:
• People experiencing homelessness or housing insecurity;
• Low-income households;
• Older adults and caregivers;
• Youth, children, and families;
• Individuals with disabilities;
• People with behavioral-health or substance-use needs;
• People with limited English proficiency;
• Immigrants and refugees;
• Survivors of domestic/interpersonal violence;
• Residents facing transportation, digital, affordability, or trust barriers.
Criterion 4: Access, Navigation, and Client-Centered Service Design — 15 Points
Score range Standard
13–15 Program demonstrates low-barrier, accessible,
culturally responsive service delivery; includes
plain-language information, application assistance,
multiple access channels, disability
accommodations, language access, affordability
strategies, and warm referrals.
10–12 Program addresses several key access barriers and
provides reasonable navigation and referral
support.
5–9 Program is accessible in some respects but does not
adequately address major anticipated barriers.
3
Packet Pg. 82
1–4 Limited information on access, accommodations,
affordability, or client navigation.
0 Service model creates significant access barriers or
does not address required accessibility standards.
Applicants should address, as applicable:
• Plain-language materials and clear eligibility criteria;
• In-person, phone, and online access;
• Assistance completing applications or enrollment;
• ADA accommodations and accessible digital materials;
• Language interpretation and translated materials;
• Fee assistance, sliding scale, or reduced-cost options;
• Transportation support or location accessibility;
• Flexible service hours;
• Privacy, confidentiality, safety, and respectful treatment;
• Warm referrals and follow-up when clients cannot be served directly.
Criterion 5: Service Model, Coordination, and Prevention/Stabilization — 10 Points
Score range Standard
9–10 Evidence-based or well-supported service model;
strong coordination with relevant providers; clear
referral protocols; prevents escalation of need and
supports stability.
7–8 Sound service model and some effective
partnerships or referral arrangements.
4–6 Service model is generally reasonable but
partnerships, referral procedures, or prevention
approach are underdeveloped.
1–3 Limited explanation of service model or
coordination.
0 Service model is not viable or does not demonstrate
a public-benefit approach.
Reviewers should consider whether the proposal connects clients to other relevant systems, including
housing, health care, behavioral health, benefits, food, legal services, disability services, schools, County
programs, and regional providers.
Criterion 6: Organizational Capacity and Fiscal Stewardship — 10 Points
3
Packet Pg. 83
Score range Standard
9–10 Strong staffing plan, relevant expertise, financial
controls, realistic budget, sustainable operations,
and demonstrated ability to manage public funds
and deliver proposed services.
7–8 Sufficient organizational capacity and a realistic
budget, with minor areas requiring clarification.
4–6 Capacity or financial information is incomplete, or
the service plan depends on assumptions not yet
supported.
1–3 Significant concerns regarding staffing, budget,
compliance, financial management, or ability to
deliver.
0 Organization cannot demonstrate capacity to
manage City funds or deliver services.
Reviewers should consider:
• Staffing levels, qualifications, and retention plans;
• Specialized staffing, licensure, language capacity, or disability expertise;
• Financial sustainability and revenue diversification;
• Reasonableness of cost per client or service unit;
• Use of City funds relative to other funding sources;
• Prior grant performance, where applicable;
• Ability to manage increased demand, waitlists, and referral volume.
Criterion 7: Outcomes, Data, and Continuous Improvement — 10 Points
Score range Standard
9–10 Clear, measurable outcomes; strong data plan; Palo
Alto-specific reporting; realistic performance
targets; client feedback and quality-improvement
practices are integrated.
7–8 Appropriate outputs and outcomes with a workable
data-collection plan.
4–6 Measures are mostly outputs, vague, or not
sufficiently connected to the proposed service
model.
1–3 Minimal outcome measurement or limited data
capacity.
0 No meaningful performance measures or reporting
plan.
3
Packet Pg. 84
5. Priority-Specific Outcome Menu
Applicants should select measures appropriate to their proposed services. Staff should avoid requiring every
applicant to report the same outcomes.
Priority area Illustrative outputs Illustrative outcomes
Housing/homelessness Residents served; outreach
contacts; housing plans; rental
assistance issued; legal
consultations; shelter or
rehousing referrals
Housing retained; homelessness
prevented; permanent housing
obtained; benefits accessed;
reduced returns to homelessness
Mental/behavioral health Clients screened;
counseling/peer-support
sessions; referrals completed;
outreach contacts
Improved connection to care;
reduced crisis escalation;
improved self-reported
wellbeing; treatment
engagement
Older adults/caregivers Older adults/caregivers served;
home visits; legal or benefits
consultations; social activities;
caregiver support contacts
Increased ability to age in place;
improved social connection;
benefits retained; reduced
caregiver strain; improved access
to care
Youth/caregivers Youth enrolled; child care slots;
program sessions;
parent/caregiver consultations;
scholarships awarded
Improved participation; reduced
barriers to enrichment; improved
youth wellbeing; caregiver
stability; improved
school/community connection
Food/nutrition Households served; meals or food
packages distributed; nutrition
counseling; benefits applications
supported
Improved food security; reduced
missed meals; improved access to
benefits; increased connection to
health or supportive services
Disability services Clients served; accommodations
provided; accessible materials
issued; advocacy/navigation
contacts
Improved independent access;
successful completion of
applications; improved
participation; increased access to
benefits, health, housing, or
community services
6. Recommended Funding Considerations
Scores should guide recommendations but should not be the only factor. Staff and the Commission may also
consider:
Consideration Use in recommendation development
Geographic and population coverage Avoids gaps in service reach and supports equitable
access across Palo Alto
3
Packet Pg. 85
Portfolio balance Maintains an appropriate mix of prevention,
stabilization, crisis response, and community-based
supports
Duplication and coordination Avoids funding duplicative activities where a
provider lacks a coordination strategy
Leverage Considers County, State, federal, health-system,
philanthropic, and private funding leveraged by City
investment
Urgency and consequence of unmet need Gives added consideration where lack of service
creates risk of homelessness, health crisis, violence,
institutionalization, or loss of essential benefits
Prior performance Considers compliance, outcomes, fiscal
stewardship, and responsiveness for returning
grantees
Funding continuity May consider the effect of abrupt reductions on
essential or high-performing services, while
maintaining a competitive process
City role Distinguishes direct municipal funding opportunities
from needs more appropriately addressed through
County, State, or regional advocacy
7. Recommended Minimum Application Requirements
Each applicant should provide:
1. Description of the proposed program and approved priority area(s) addressed;
2. Palo Alto-specific estimate of unduplicated clients and service units;
3. Target population and eligibility requirements;
4. Need statement with data or evidence of the local service gap;
5. Outreach, access, and language-access plan;
6. Disability-access and reasonable-accommodation plan;
7. Navigation, referral, and coordination approach;
8. Fee structure and affordability strategy, if applicable;
9. Staffing plan and relevant qualifications;
10. Program budget and budget narrative;
11. City-funds use and leveraged funding sources;
12. Proposed outputs and outcomes;
13. Data-collection, privacy, and reporting plan;
14. Current waitlist, turnaway, or capacity information, if applicable;
15. Organization financial documents and required certifications; and
16. Prior City grant results, if applicable.
3
Packet Pg. 86
8. Review Process
Stage 1: Administrative Review
Staff reviews completeness, eligibility, required documents, and compliance requirements.
Stage 2: Independent Scoring
Each eligible application is scored independently by at least two reviewers using the 100 -point rubric.
Stage 3: Calibration
Reviewers compare scoring rationale, resolve major interpretation differences, and document consensus
scores or final averaged scores.
Stage 4: Staff Portfolio Review
Staff develops preliminary funding recommendations considering scores, service gaps, population coverage,
City priorities, available funds, overlap, geographic reach, and prior performance.
Stage 5: Commission Review
The Human Relations Commission reviews staff recommendations, considers public input, and makes a
recommendation through the City’s established process.
Stage 6: Contracting and Monitoring
Selected organizations enter into City agreements that include approved scopes of work, performance
measures, reporting schedules, payment terms, and monitoring requirements.
3
Packet Pg. 87
3
Packet Pg. 88
3
Packet Pg. 89
3
Packet Pg. 90
3
Packet Pg. 91
3
Packet Pg. 92
3
Packet Pg. 93
3
Packet Pg. 94
3
Packet Pg. 95
3
Packet Pg. 96
3
Packet Pg. 97
3
Packet Pg. 98
3
Packet Pg. 99
3
Packet Pg. 100
3
Packet Pg. 101
3
Packet Pg. 102
3
Packet Pg. 103
3
Packet Pg. 104
3
Packet Pg. 105
3
Packet Pg. 106
3
Packet Pg. 107
3
Packet Pg. 108
3
Packet Pg. 109
3
Packet Pg. 110
3
Packet Pg. 111
3
Packet Pg. 112
3
Packet Pg. 113
October 8, 2026 www.paloalto.gov
Human Services Resource
Allocation Process:
Priority of Needs
Presented by Sophie Pigman, Human Services Manager
3
Packet Pg. 114
Human Services Resource Allocation Process: Priority of Needs and Evaluation Framework
Commission action requested
1.Receive and discuss community needs assessment findings.
2.Approve the recommended Priority of Needs for the upcoming HSRAP cycle.
3.Provide direction on the proposed evaluation framework for funding applications.
Why this matters
1.The Priority of Needs establishes the allowable service categories for funding.
2.The evaluation framework establishes how eligible proposals will be assessed consistently
and transparently.
3.Together, these decisions shape the City’s human -services funding portfolio.
2
Tonight's Discussion 3
Packet Pg. 115
Human Services Resource Allocation Process (HSRAP) Priority of Needs FY26 -27:
The Priority of Needs indicate the funding priorities (allowable funding categories) for this
application period.
Services listed in the identified areas of needs will be considered for funding.
•Homelessness services
•Housing support services
•Services for individuals who are disabled
•Services for older adults and their caregivers
•Services for youth and their caregivers
•Food & nutrition services
•Mental & physical health services
3
Priority of Needs FY26 -27 3
Packet Pg. 116
4
Input Source Responses Primary Contribution
Resident and stakeholder survey 51 Household needs, service barriers,
resident experience, and desired
improvements
Service-provider survey 22 Client needs, service gaps, unmet
demand, capacity, and
implementation barriers
Existing City context Ongoing Current investments, program
performance, service reach, and
available funding
Total 100%
Assessment Inputs
*Survey findings are directional and are not statistically representative of all Palo Alto residents or all organizations serv ing Palo Alto. Staff will continue to use Palo Alto-specific
program data, funding information, and stakeholder input during implementation.
The recommendation reflects resident and provider input
3
Packet Pg. 117
5
Current Need Percent
Social connection or
sense of belonging
37%
Youth activities or
youth support
29%
Older-adult support 24%
Transportation 22%
Housing 16%
Mental health care 16%
What Residents Said
Residents most often identified needs related to connection, youth, aging, and mobility
Residents’ clearest system -level request
•Better information about available services:36
respondents (71%)
•Better coordination between organizations:17
respondents (33%)
•Shorter waitlists:16 respondents (31%)
•Simpler applications:14 respondents (27%)
Key takeaway:Residents are asking for both services and a
system that is easier to understand and navigate.
3
Packet Pg. 118
6
Provider-identified client need Percent
Affordable housing / housing stabilization 64%
Mental health care 45%
Food and nutrition assistance 36%
Older-adult services 36%
Social connection / isolation reduction 36%
Homelessness outreach, shelter, or rehousing 32%
Emergency financial assistance 27%
What Providers Said
Providers identify housing, behavioral health, basic needs, and aging as major client needs
3
Packet Pg. 119
•73%report client need is higher than one year ago.
•41%report a weaker ability to meet client demand.
•91%identify insufficient funding or revenue uncertainty as a major organizational pressure.
7
Provider Capacity Context 3
Packet Pg. 120
8
Service Area Percent
Homelessness services 41%
Housing stabilization / eviction prevention 32%
Mental health care 27%
Child care 18%
Food and nutrition 18%
Older-adult services 18%
Social connection / isolation reduction 18%
Largest Gaps Between Need and Available Services
Key takeaway:Housing and homelessness are connected but require distinct interventions across
prevention, stabilization, outreach, shelter, rehousing, and case management.
Providers identify the most significant local service gaps
3
Packet Pg. 121
Staff recommends five strategic priorities for the upcoming HSRAP cycle
1.Housing support services, homelessness prevention, and homelessness response
2.Mental and behavioral health services
3.Services for older adults and their caregivers
4.Services for youth and their caregivers
5.Food and nutrition services
Cross-cutting requirement:
Services for individuals with disabilities remain an allowable funding category, and accessibility and disability inclusion
should be required across all funded programs.
9
Recommended Priority of Needs 3
Packet Pg. 122
Why this is recommended
•Housing stabilization was the top provider-identified client need:14 providers (64%).
•Homelessness services were the largest provider-reported gap:9 providers (41%).
•Housing stabilization/eviction prevention was the second-largest reported gap:7 providers (32%).
•Residents described housing affordability, waitlists, homelessness, and need for case-management support.
Potential eligible activities
•Homelessness prevention and diversion;
•Housing navigation and stabilization;
•Outreach, shelter, and rehousing;
•Eviction prevention and tenant support;
•Emergency financial assistance;
•Benefits linkage and case management; and
•Connections to behavioral health, health care, food, legal, and disability services.
10
Priority 1: Housing Stability and Homelessness 3
Packet Pg. 123
Why this is recommended
•Mental health was identified by 10 providers (45%)as a top client need.
•Mental health was identified by 6 providers (27%)as a major service gap.
•Providers identified behavioral -health needs as a major organizational trend.
•Residents requested clearer behavioral -health information, active outreach, and easier service access.
Potential eligible activities
•Community-based outreach and engagement;
•Prevention and early intervention;
•Service navigation and warm referrals;
•Youth and family behavioral -health support;
•Peer support and social connection;
•Support for people experiencing homelessness; and
•Culturally responsive and language-accessible access points.
Implementation principle:City-funded services should complement Santa Clara County behavioral -health responsibilities and
strengthen local access to regional systems.
11
Priority 2: Mental and Behavioral Health 3
Packet Pg. 124
Why this is recommended
•Older-adult support was identified by 12 resident respondents (24%).
•Older-adult services were identified by 8 providers (36%)as a leading client need.
•Providers identified unmet needs in food, transportation, legal assistance, benefits navigation, safety, caregiver support, s ocial
connection, and physical health.
•Older adults are particularly affected by waitlists, transportation barriers, complex applications, digital barriers, and lac k of locally
accessible supports.
Potential eligible activities
•Aging -in-place and caregiver supports;
•Food and nutrition access;
•Social connection and isolation reduction;
•Benefits navigation and civil legal assistance;
•Elder-abuse prevention and response;
•Transportation and mobility supports;
•In-home support and care coordination; and
•Accessible in -person, telephone, and digital service navigation.
12
Priority 3: Older Adults and Caregivers 3
Packet Pg. 125
Why this is recommended
•Youth activities and support were the second -most frequent resident need:15 respondents (29%).
•Residents identified child care, affordability, after-school access, and difficult registration processes.
•Providers reported gaps in child care, youth programming, employment support, food access, and family stability.
•Providers noted that affordability, waitlists, and capacity can be as significant as program availability.
Potential eligible activities
•Affordable youth programming;
•After-school and summer enrichment;
•Child care and caregiver support;
•Youth mental-health and wellness connections;
•Family navigation and benefits support;
•Scholarships and fee assistance;
•Simplified enrollment; and
•Inclusive programming for youth with disabilities and diverse language or cultural needs.
13
Priority 4: Youth and Caregivers 3
Packet Pg. 126
Why this is recommended
•Food and nutrition was identified by 8 providers (36%)as a leading client need.
•Food and nutrition was identified by 4 providers (18%)as a major service gap.
•Providers also identified emergency financial assistance and benefits navigation as related stabilizing supports.
•Food access is linked to housing stability, older-adult wellbeing, disability access, health, homelessness prevention, and
family stability.
Potential eligible activities
•Food distribution and nutrition support;
•Culturally responsive food access;
•Home-delivered or mobility-accessible food services, where appropriate;
•Benefits navigation and enrollment support;
•Emergency financial assistance;
•Referrals to housing, health, and older-adult services; and
•Services addressing transportation, language, disability, and information barriers.
14
Priority 5: Food, Nutrition, and Basic -Needs Stabilization3
Packet Pg. 127
Disability services remain an allowable category
The surveys identified:
•Need for disability services and accommodations;
•Inaccessible or difficult digital information;
•Transportation and mobility barriers;
•Complex application processes;
•Limited ability to access services without in -person or
telephone assistance; and
•Need for inclusive social, health, housing, employment, and
recreation supports.
15
Disability Inclusion: A Cross -Cutting Standard
Recommended expectation for all funded
programs
Applicants should demonstrate, as applicable:
•ADA-compliant physical access;
•Reasonable accommodations;
•Accessible websites, documents, and
communications;
•Alternative formats;
•Telephone and in-person access options;
•Staff training on disability inclusion;
•Transportation or mobility considerations; and
•Referral relationships with disability-serving
providers.
3
Packet Pg. 128
16
Evaluation Criterion Points
Alignment with approved Priority of Needs 20
Demonstrated Palo Alto need and service gap 20
Palo Alto reach, target population, and equity 15
Access, navigation, and client-centered service design 15
Service model, coordination, and
prevention/stabilization
10
Organizational capacity and fiscal stewardship 10
Outcomes, data, and continuous improvement 10
Total 100
From Priorities to Funding Decisions
The proposed evaluation framework applies consistent criteria across all priority areas
3
Packet Pg. 129
17
Criterion Points Key Reviewer Questions
Priority alignment 20 Does the proposal directly address
one or more approved priorities? Is
the activity within the scope of City
funding?
Demonstrated local need and
service gap
20 Does the applicant provide credible
Palo Alto-specific evidence of need,
unmet demand, waitlists, utilization,
referrals, turnaways, or service
gaps?
Evaluation Criterion 1: Priority Alignment and
Demonstrated Need
40 of 100 points focus on whether the proposal addresses an identified Palo Alto need
Key principle:
A strong proposal should identify a clear, local problem —not only describe a valuable general service.
3
Packet Pg. 130
18
Criterion Points Key Reviewer Questions
Priority alignment 20 Does the proposal directly address
one or more approved priorities? Is
the activity within the scope of City
funding?
Demonstrated local need and
service gap
20 Does the applicant provide credible
Palo Alto-specific evidence of need,
unmet demand, waitlists, utilization,
referrals, turnaways, or service
gaps?
Evaluation Criterion 2: Reach, Equity and Access
30 of 100 points focus on who benefits and whether residents can actually use the service
Key principle:
A strong proposal should identify a clear, local problem —not only describe a valuable general service.
3
Packet Pg. 131
19
Criterion Points Key Reviewer Questions
Service model, coordination, and
prevention/stabilization
10 Is the service model sound? Are
referral partnerships and prevention
strategies credible?
Organizational capacity and fiscal
stewardship
10 Does the organization have
appropriate staffing, financial
controls, expertise, and a realistic
budget?
Outcomes, data, and continuous
improvement
10 Are outcomes measurable? Can the
applicant report Palo Alto-specific
results and use data to improve
services?
Evaluation Criterion 3: Program Quality, Capacity
and Outcomes
30 of 100 points focus on whether the program can deliver meaningful results
Key principle:
The City should fund services that are both needed and feasible to deliver.
3
Packet Pg. 132
20
Priority Area Illustrative Outcomes
Housing and homelessness Housing retained; homelessness prevented; housing
obtained; benefits accessed; successful rehousing
referrals
Connection to care; treatment engagement; reduced
crisis escalation; improved self-reported wellbeing
Older adults and caregivers
Youth and caregivers Improved participation; reduced barriers to programs;
family stability; improved connection to school and
community supports
Improved food security; reduced missed meals; benefits
enrollment; connection to health or supportive services
Disability services
Suggested Outcome Measures
Applicants should report outcomes appropriate to their service type
3
Packet Pg. 133
Scores guide decisions; they do not replace Commission judgment
Staff will also consider:
•Available funding and the number of qualified applications;
•Balance across prevention, stabilization, crisis response, and community connection;
•Palo Alto -specific reach;
•Geographic and population coverage;
•Avoidance of unnecessary duplication;
•County, State, health -system, or philanthropic funding available to the applicant;
•Severity and consequence of unmet need;
•Prior City-funded performance, where applicable;
•Funding continuity for essential services; and
•The City’s appropriate role relative to County and regional systems.
21
Portfolio Considerations Beyond the Score 3
Packet Pg. 134
Staff recommends that the Human Relations Commission:
•Receive and discuss the community needs assessment findings.
•Approve the following five Priority of Needs:
•Housing support services, homelessness prevention, and homelessness response;
•Mental and behavioral health services;
•Services for older adults and their caregivers;
•Services for youth and their caregivers; and
•Food and nutrition services.
•Retain services for individuals with disabilities as an allowable funding category and establish disability access and
inclusion as a cross-cutting expectation.
•Direct staff to use the proposed 100-point evaluation framework to develop the HSRAP application, review process, and
funding recommendations.
22
Proposed Commission Action 3
Packet Pg. 135
Following Commission direction, staff will:
•Finalize the approved Priority of Needs.
•Finalize HSRAP eligibility and application requirements.
•Develop application materials and reviewer guidance using the evaluation framework.
•Require Palo Alto -specific service, capacity, waitlist, and outcome information from applicants.
•Conduct the application and review process.
•Return to the Human Relations Commission with funding recommendations, scoring summaries, portfolio analysis, and
proposed agreements.
23
Next Steps 3
Packet Pg. 136
Human Relations Commission
Staff Report
From: Sophie Pigman, Human Services Manager
Meeting Date: October 8, 2026
Report #: 2609-6776
TITLE
Examination of HOA Fee Stabilization and Affordability Protections for Below Market Rate
Homeowners - Action - 30 minutes
BACKGROUND
BMR Program Framework and Affordable-Unit Requirements
Palo Alto’s Below Market Rate (BMR) Program1 administers and preserves most of the
affordable rental and homeownership units created through broader City housing policies,
development requirements, and agreements. The City requires residential ownership projects
of three or more units to provide affordable units, subject to the requirements and alternatives
set forth in Palo Alto Municipal Code (PAMC) Chapter 16.65. For most qualifying ownership
projects on sites under five acres, 15 percent of units must be made available at affordable
sales prices; higher requirements may apply to certain larger sites, townhome projects in
specified districts, and conversion or replacement projects.
PAMC Chapter 16.65 establishes the City’s citywide affordable-housing requirements for
residential projects. Section 16.65.030 governs the basic affordable-housing obligation for
residential ownership projects. It requires qualifying projects to provide a specified share of
homes at affordable sales prices for very low-, low-, and moderate-income households.
1 See https://www.paloalto.gov/Departments/Planning-Development-Services/Housing-Policies-Projects/Below-
Market-Rate-Housing
4
Packet Pg. 137
Affordability Calculations and Included Ownership Costs
The BMR ownership program’s affordability determination recognizes that a household’s cost
of ownership is not limited to the mortgage payment. Under the Palo Alto Municipal Code, an
affordable sales price must be based on monthly housing costs that include principal and
interest, mortgage insurance, property taxes and assessments, property insurance,
homeowners association (HOA) fees, maintenance and repairs, and a reasonable utility
allowance.
4
Packet Pg. 138
Program Instruments and Potential Future Measures
ANALYSIS
4
Packet Pg. 139
5. Potential legal implications under California common-interest-development law;
6. The potential effect of different approaches on HOA governance and market-rate
homeowners;
7. Administrative requirements, including data collection, homeowner outreach, financial
underwriting, compliance monitoring, and program administration; and
8. Potential funding sources and the fiscal implications of an emergency grant, loan,
subsidy, or other assistance program.
Depending on City Council direction, this work may require coordination among the City
Manager’s Office, Planning and Development Services, the City Attorney’s Office, Finance, the
City Clerk’s Office, external housing partners, external financial institutions, and potentially
outside legal or housing-finance consultants.
Recommendation
The HERD subcommittee recommends that the Human Relations Commission receive the
report, discuss the potential effects of homeowners association (HOA) dues, reserve
contributions, insurance increases, and special assessments on Below Market Rate (BMR)
homeowners, and consider whether to recommend that the City Council direct further analysis
and exploration of potential options to support long-term affordability.
Staff does not recommend a specific policy action at this time. Additional legal, fiscal,
programmatic, and operational analysis would be necessary before staff could evaluate or
recommend specific approaches. Of note, there is also an audit currently being conducted by
the City Auditor related to the BMR program. The recommendations will be discussed by the
Policy and Services Committee in Q4.
FISCAL/RESOURCE IMPACT
There is no immediate fiscal impact associated with City Council direction to conduct the
analysis. Such direction would have to be taken in context of other City Council priority
objectives. Fiscal impacts would depend on the selected policy approach.
Potential resource impacts include staff time, and may include costs for study, legal review,
program-administration support, data collection, homeowner outreach, and deed-restriction or
regulatory-agreement revisions. Any direct stabilization subsidy, emergency grant, or loan
program would require identification of an eligible funding source and City Council budget
appropriation.
ATTACHMENTS
Attachment A: PAMC Chapter 16.65 — Citywide Affordable Housing Requirements
Attachment B: PAMC Chapter 18.15, Section 18.15.020(b) — Definition of “Affordable sales
4
Packet Pg. 140
price.”
Attachment C: CMR 378:02 (2002) — Below Market Rate Unit Emergency Loan Program
4
Packet Pg. 141
Chapter 16.65
CITYWIDE AFFORDABLE HOUSING REQUIREMENTS
Sections:
16.65.010 Purpose.
16.65.020 Definitions.
16.65.025 Exemptions.
16.65.030 Basic affordable housing requirements - residential ownership projects.
16.65.040 Basic requirement - mixed use, nonresidential and residential rental projects.
16.65.060 Housing impact fee and in-lieu fee.
16.65.070 Requirements for residential projects containing ownership and rental units and for mixed
use projects.
16.65.075 Provision of affordable units.
16.65.080 Alternative means of compliance.
16.65.090 Application and review procedures.
16.65.100 Affordable housing funds.
16.65.110 Administrative relief.
16.65.120 Enforcement.
16.65.010 Purpose.
The purposes of this chapter are to:
A. Enhance the public welfare by establishing policies to provide affordable housing, meet the city's regional share of
housing needs, and implement the goals and objectives of the comprehensive plan and housing element.
B. Mitigate the impacts of residential rental and nonresidential projects on the need for affordable housing by imposing a
housing impact fee whereby developers of residential rental and nonresidential projects will contribute to the supply of
housing for households with very low, low, and moderate incomes.
C. Increase funds available to support the preservation and production of new affordable housing in the City of Palo Alto.
D. Ensure that developers of new nonresidential square footage provide funding to mitigate the impacts of new
employment on the demand for affordable housing.
E. Ensure that developers of new market-rate rental housing provide funding to mitigate the impacts of new residents on
local employment and the resultant increased demand for affordable housing.
F. To create incentives for developers to build new affordable units on- or off-site instead of paying impact fees or in lieu
fees.
G. To provide affordable housing that serves qualifying Palo Alto residents and those who work in the city.
(Ord. 5408 § 3 (part), 2017)
16.65.020 Definitions.
The definitions set forth in this section shall govern the application and interpretation of this chapter. Words and phrases
not defined in this section shall be interpreted so as to give this chapter its most reasonable application.
(a) "Affordable housing agreement" means an agreement in conformance with Section 16.65.090(b) between the city and
an applicant, governing how the applicant shall comply with this chapter.
(b) "Affordable housing guidelines" means the requirements for implementation and administration of this chapter
adopted by the planning and community environment director in accordance with Section 16.65.090(d).
(c) "Affordable housing plan" means a plan containing all of the information specified in and submitted in conformance
with Section 16.65.090(a) specifying the manner in which affordable units will be provided in conformance with this chapter
4
Packet Pg. 142
and the affordable housing guidelines.
(d) "Affordable rent" means the total monthly housing expenses for a rental affordable unit not exceeding the rents
specified by Section 50053 of the California Health and Safety Code and California Code of Regulations Title 25, Sections
6910-6924. As used in this chapter, "affordable rent" shall include the total of monthly payments by the tenant for all of the
following: (1) use and occupancy of the affordable unit and land and all facilities associated with the affordable unit,
including but not limited to parking, bicycle storage, storage lockers, and use of all common areas; (2) any additional
separately charged fees or service charges assessed by the owner, other than security deposits; (3) an allowance for
utilities paid by the tenant as established by the city, including garbage collection, sewer, water, electricity, gas, and other
heating, cooking, and refrigeration fuel, but not telephone service or cable TV; and (4) any other interest, taxes, fees or
charges for use of the land or affordable unit or associated facilities and assessed by a public or private entity other than the
owner, and paid by the tenant.
(e) "Affordable sales price" means the maximum purchase price that will be affordable to the specified household at the
specified income level, calculated in accordance with California Health and Safety Code Section 50052.5. The affordable
sales price shall include a reasonable down payment, and monthly housing payments (including interest, principal, mortgage
insurance, property taxes, homeowners insurance, homeowners association dues, property maintenance and repairs, and a
reasonable allowance for utilities), all as determined by the city.
(f) "Affordable unit" means a dwelling unit affordable to very low, low, or moderate income households.
(g) "Applicant" or "developer" means a person, persons, or entity that applies for a residential or nonresidential project
and also includes the owner or owners of the property if the applicant does not own the property on which development is
proposed.
(h) "Area median income" or "AMI" means the annual median income for Santa Clara County, adjusted for household
size, as published periodically in the California Code of Regulations, Title 25, Section 6932, or its successor provision, or as
established by the City of Palo Alto in the event that such median income figures are no longer published periodically in the
California Code of Regulations.
(i) "Building permit" includes full structural building permits as well as partial permits such as foundation-only permits.
(j) "Common ownership or control" refers to property owned or controlled by the same person, persons, or entity, or by
separate entities in which any shareholder, partner, member, or family member of an investor of the entity owns ten percent
or more of the interest in the property.
(k) "Commercial housing fund" means a fund or account designated by the city to maintain and account for all monies
received from nonresidential project applicants pursuant to this chapter.
(l) "Decision-making body" means the city staff person or body authorized to approve or deny an application for a
planning or building permit for a residential, mixed use or nonresidential project.
(m) "Density bonus units" means dwelling units approved in a residential project pursuant to California Government Code
Section 65915 that are in excess of the maximum allowable residential density otherwise permitted by the City of Palo Alto.
(n) "First approval" means the first of the following approvals to occur with respect to a residential project: planning permit
or building permit.
(o) "Housing impact fee" or "housing fee" means the fee paid by developers of residential and nonresidential projects to
mitigate the impacts that such developments have on the demand for affordable housing in the city.
(p) "Low income households" are those households whose income does not exceed the low income limits applicable to
Santa Clara County as defined in California Health and Safety Code Section 50079.5 and published annually pursuant to
Title 25 of the California Code of Regulations, Section 6932 (or its successor provision) by the California Department of
Housing and Community Development, generally households with incomes between fifty percent and eighty percent of area
median income.
(q) "Market rate unit" means a new dwelling unit in a residential project that is not an affordable unit.
(r) "Mixed use project" means an application for a planning permit or building permit that includes the creation of one or
more new dwelling units and the construction of net new gross square footage of non-residential space or the conversion of
a residential use to a nonresidential use.
(s) "Moderate income households" are those households whose income does not exceed the moderate income limits
applicable to Santa Clara County as defined in California Health and Safety Code Section 50093 and published annually
pursuant to Title 25 of the California Code of Regulations, Section 6932 (or its successor provision) by the California
Department of Housing and Community Development, generally households with incomes between eighty percent and one
hundred twenty percent of area median income.
(t) "Nonresidential project" means an application for a planning permit or building permit that includes the new
construction of net new gross square feet of nonresidential space, the conversion of a residential use to a nonresidential
use, or the conversion of exempt space (as provided in Section 16.65.025) to non-exempt space.
(u) "Planning permit" means any discretionary approval of a residential project, including but not limited to a
comprehensive or specific plan adoption or amendment, rezoning, tentative map, parcel map, conditional use permit,
4
Packet Pg. 143
variances, or architectural review.
(v) "Residential housing fund" means a fund or account designated by the city to maintain and account for all monies
received from residential project applicants pursuant to this chapter.
(w) "Residential ownership project" means any residential project that includes the creation of one or more new dwelling
units that may lawfully be sold individually. A residential ownership project also includes the conversion of a residential rental
project to a residential ownership project.
(x) "Residential project" means any development for which a planning permit or building permit is required that includes
the creation of one or more new dwelling units, conversion of nonresidential uses to dwelling units, or the conversion of a
use from a residential rental project to a residential ownership project.
(y) "Residential rental project" means any residential project on property under common ownership and control that
creates one or more net new dwelling units that cannot be lawfully sold individually.
(z) "Very low income households" are those households whose income does not exceed the very low income limits
applicable to Santa Clara County as defined in California Health and Safety Code Section 50105 and published annually
pursuant to Title 25 of the California Code of Regulations, Section 6932 (or its successor provision) by the California
Department of Housing and Community Development, generally households with incomes less than fifty percent of area
median income.
(Ord. 5408 § 3 (part), 2017)
16.65.025 Exemptions.
The following development projects are exempt from the provisions of this chapter:
(a) Residential projects consisting of the construction of one or two units, other than accessory dwelling units and junior
accessory dwelling units, unless: (1) included in a mixed use project, (2) constructed on a lot created by an Urban Lot Split
under Chapter 21.10; or (3) resulting in a two-family use on a single-family zoned lot;
(b) Accessory dwelling units, unless: (1) constructed on a lot created by an Urban Lot Split under Chapter 21.10; or (2)
the accessory dwelling unit is constructed on a single-family zoned lot containing a two-family use;
(c) Junior accessory dwelling units and, notwithstanding subsection (b), all accessory dwelling units less than 750 square
feet;
(d) Places of worship;
(e) Colleges and universities;
(f) Commercial recreation;
(g) Hospitals and convalescent facilities;
(h) Private clubs, lodges, and fraternal organizations;
(i) Private education facilities;
(j) Public facilities;
(k) Retail service, eating and drinking service, personal service, or automotive service when the total additional service
related square footage is 1,500 square feet or less. This exemption shall apply only when the additional square footage of
new development does not exceed 1,500 square feet. New development that is larger than 1,500 square feet shall pay a fee
or otherwise comply with this chapter for all square footage, including the first 1,500 square feet;
(l) New gross square footage used for (1) an on-site cafeteria, recreational facility, or day care facility provided for
employees or their children and not open to the public; or (2) a hazardous materials storage facility;
(m) Projects that have established a vested right not to be subject to this chapter; and
(n) Any nonresidential project otherwise determined to be exempt pursuant to city council resolution.
If a development project is exempt from this chapter at initial construction, but later converts to a use subject to this
chapter, the converted square footage will be deemed net new square footage or dwelling units, as applicable, subject to the
requirements of this chapter.
(Ord. 5587 § 24, 2023: Ord. 5542 § 23, 2022: Ord. 5408 § 3 (part), 2017)
16.65.030 Basic affordable housing requirement - residential ownership projects.
The provisions of this section shall apply to all residential ownership projects, including the residential ownership portion of
any mixed use project containing three or more units, except for any residential ownership project exempt under Section
16.65.025.
4
Packet Pg. 144
(a) Unless an alternative is approved as described in Section 16.65.080, residential ownership projects shall provide the
following:
(1) For projects on sites of less than five acres, fifteen percent of the dwelling units in the project shall be made
available at affordable sales price to very low, low, and moderate income households;
(2) For projects on sites of five acres or more and all townhome projects in the NV districts, twenty percent of the
dwelling units in the project shall be made available at affordable sales price to very low, low, and moderate income
households; and
(3) For projects that convert existing rental housing to condominiums, other residential ownership or nonresidential
space or that remove existing rental housing, twenty-five percent of the dwelling units in the project shall be made available
at affordable sales price to very low, low, and moderate income households.
(4) Calculations of the number of affordable units required by this section shall be based on the number of dwelling
units in the residential project, excluding any density bonus units. Projects shall not receive a credit for any existing dwelling
units demolished as part of the project.
(b) The affordable units shall be made available at the following affordable sales prices:
(1) For projects subject to subsections (a)(1) and (2) of this section, at least two-thirds of the required affordable units
must be made available at affordable sales price to households earning eighty percent to one hundred percent of the area
median income, and one-third may be made available at affordable sales prices to households earning between one
hundred percent and one hundred twenty percent of the area median income.
(2) For projects subject to subsection (a)(3) of this section, at least four-fifths of the required affordable units must be
made available at affordable sales price to households earning eighty percent to one hundred percent of the area median
income, and one-fifth may be made available at affordable sales prices to households earning between one hundred percent
and one hundred twenty percent of the area median income.
(c) When the affordable housing requirements described in this section result in a fractional unit, an in-lieu payment as
specified in Section 16.65.060 may be made for the fractional unit instead of providing an affordable unit, except that, if the
project contains thirty or more units, an additional affordable unit shall be provided for each fractional unit of 0.50 or more.
The in-lieu fee for a fractional unit shall be calculated as described in the city's affordable housing guidelines.
(Ord. 5634 § 6, 2024: Ord. 5408 § 3 (part), 2017)
16.65.040 Basic requirement - mixed use, nonresidential and residential rental projects.
(a) Unless the mixed use, nonresidential or residential rental project is exempt under Section 16.65.025 or an alternative
is approved as described in Section 16.65.080, all mixed use, nonresidential and residential rental projects shall pay housing
impact fees as specified in Section 16.65.060 to mitigate the projects' impacts on the need for affordable housing; except:
(1) The residential ownership portion of a mixed use project containing three or more units shall comply with Section
16.65.030.
(2) In the NV districts, residential rental projects, including mixed use projects containing residential rental units, shall
provide fifteen percent of the dwelling units in the project at rates affordable to lower income households.
(Ord. 5634 § 7, 2024: Ord. 5408 § 3 (part), 2017)
16.65.060 Housing impact fee and in-lieu fee.
(a) Fees. The amount of any housing impact fees and in-lieu fees shall be established from time to time by ordinance or
resolution of the city council. Housing impact fees shall not exceed the cost of mitigating the impact of mixed-use,
nonresidential and residential rental projects on the need for affordable housing in the city.
(b) Fee payment. Housing impact fees and in-lieu fees, if required, shall be paid prior to issuance of any building permit
for a development project subject to this chapter or at a time otherwise specified by city council ordinance or resolution.
(Ord. 5408 § 3 (part), 2017)
16.65.070 Requirements for residential projects containing ownership and rental units and for mixed use projects.
(a) Residential projects containing ownership and rental units. When a residential project includes both ownership and
rental dwelling units, the provisions of this chapter that apply to ownership residential projects shall apply to that portion of
the development that consists of ownership dwelling units, while the provisions of this chapter that apply to rental residential
project shall apply to that portion of the development that consists of rental dwelling units.
(b) Mixed use projects containing residential units. When a mixed use project contains three or more dwelling units, either
residential rental or residential ownership, the provisions of this chapter that apply to residential ownership and residential
rental projects shall apply to those portions of the development that consist of residential ownership or residential rental
units, as applicable, while the provisions of this chapter that apply to non-residential projects shall apply to that portion of the
4
Packet Pg. 145
development that consists of non-residential uses. When a mixed use project contains fewer than three dwelling units,
impact fees shall apply to those units.
(Ord. 5408 § 3 (part), 2017)
16.65.075 Provision of affordable units.
(a) Standards for affordable units.
(1) Affordable units shall be comparable in exterior appearance and overall quality of construction to market-rate units in
the same housing development. Interior finishes and amenities must equal those provided in the base model market-rate
units.
(2) The number of bedrooms and the size of the affordable units shall be comparable to the average number of
bedrooms in the market-rate units, except that in a single-family detached development, the decision-making body may
allow smaller affordable units or duplex affordable units, if permitted in the zoning district, when this furthers the provision of
on-site affordable units. The affordable units shall be reasonably dispersed within the residential project, with unit locations
comparable to those of the market-rate units, or, subject to the approval of the planning and community environment
director, may be clustered within the residential project when this furthers affordable housing opportunities.
(3) The affordable units shall have the same amenities as the market rate units, including the same access to and
enjoyment of common open space, parking, storage, and other facilities in the residential project.
(b) Timing of construction. The affordable units shall be constructed in proportion to construction of the market-rate units.
No building permit shall be issued for any market-rate unit unless a proportional number of building permits have been
issued for affordable units, and no certificates of occupancy or final inspections shall be issued for any market-rate units
unless a proportional number of certificates of occupancy or final inspections have been issued for affordable units. An
alternative phasing plan may be approved as part of the approval of the affordable housing plan described in Section
16.65.090.
(c) Continued affordability.
(1) All affordable units provided under Section 16.65.030 or Section 16.65.080 shall be subject to a resale restriction,
deed of trust, and/or regulatory agreement recorded against the property for execution by the city manager, in a form
approved by the city attorney, to ensure the continued affordability of the affordable units.
(2) Notwithstanding Section 18.15.040, to be considered as affordable units under this chapter, all affordable units shall
remain affordable to the targeted income group for ninety-nine years, except in the case of affordable housing developments
provided as an alternate means of compliance pursuant to Section 16.65.080, the city may authorize a fifty- five year
affordability restriction if required to maintain eligibility for tax credit financing.
(3) Any household that occupies an affordable unit must occupy that unit as its principal residence, unless otherwise
approved in writing for rental to a third party for a limited period of time due to household hardship, as determined by the
city.
(4) No household may begin occupancy of an affordable unit until the household has been determined to be eligible to
occupy that unit by the city or designee.
(Ord. 5408 § 3 (part), 2017)
16.65.080 Alternative means of compliance.
The developer of a mixed use, residential or nonresidential project may request an alternate means of compliance, as
described in this section, as a component of the affordable housing plan required by Section 16.65.090.
(a) Provisions applicable to all alternatives. The following provisions apply to all alternative means of compliance
described in this section.
(1) The applicant shall bear the burden of presenting substantial evidence to support a finding of infeasibility under
subection (b) of this section and to support the feasibility of any proposed alternative. The applicant shall set forth in detail
the factual and legal basis for any request under this section.
(2) Any request under this section shall be submitted to the planning and community environment director together with
an economic analysis, if required, or other supporting documentation and shall be acted upon by the city council.
(3) When the affordable housing alternative results in a fractional unit, fees shall be paid as specified in the affordable
housing guidelines for any fractional units.
(4) All affordable units shall conform with the provisions of Section 16.65.075.
(5) The city council may approve or conditionally approve any alternative set forth in this section if it makes all of the
following findings and any additional findings required for the selected alternative:
(A) The number of affordable units provided by the alternative equals or exceeds that provided by on-site units or by the
payment of impact fees, as applicable to the project;
4
Packet Pg. 146
(B) The level of affordability provided by the alternative is the same or lower as provided by on-site units or by the
payment of impact fees, as applicable to the project; and
(C) The alternative is consistent with the comprehensive plan and housing element and the provisions of this chapter.
(b) Residential ownership projects.
(1) If the provision of affordable ownership units under Section 16.65.030 is infeasible, an applicant for a residential
ownership project may request, in order of priority, to: (a) provide on-site affordable rental units as provided in subsection (c)
below; (b) provide off-site affordable units as provided in subsection (d) below; (c) dedicate land for affordable housing as
provided in subsection (d) below; (d) rehabilitate and convert existing residences to affordable housing, or preserve existing
affordable housing, as provided in subsection (e) below; or (e) pay the in-lieu fee adopted as described in Section
16.65.060. The applicant must demonstrate that each of the higher priority options is infeasible before the city will consider a
lower priority option.
(2) For the purposes of this section, "infeasible" means either that: (a) the affordable sales price would be less than the
cost of constructing the affordable unit, including financing but excluding all other costs, including land, marketing,
improvements, and profit; or (b) provision of the units would produce a confiscatory or unconstitutional result.
(3) Notwithstanding Section 16.65.080(a)(5), the city council may accept fees in lieu of the alternatives in paragraph one
provided it makes a finding that special circumstances justify payment of fees over provision of ownership units, such as a
finding that the fees generated would result in more affordable units than those required to be provided on site or that funds
are needed to finance a pending affordable housing project.
(c) Affordable rental units in a residential ownership project or a residential rental project.
(1) An applicant for a residential ownership project or a residential rental project may elect to make available dwelling
units in the residential project at affordable rent rather than provide on-site for-sale affordable units or pay housing impact
fees, as applicable. The city council may by ordinance or resolution specify the percentage and affordability level of rental
affordable units that are equivalent to provision of on-site for-sale affordable units or payment of housing impact fees, as
applicable.
(2) To ensure compliance with the Costa-Hawkins Act (Chapter 2.7 of Title 5 of Part 4 of Division 3 of the Civil Code), the
city may approve such a proposal only if the applicant agrees in a rent regulatory agreement with the city to limit rents in
consideration for a direct financial contribution or a form of assistance specified in Chapter 4.3 (commencing with Section
65915) of Division 1 of Title 7 of the Government Code.
(3) Any rent regulatory agreement for rental units in a residential ownership project shall include provisions for sale of the
affordable units and relocation benefits for tenants of the affordable units if the owner of the residential ownership project
later determines to offer the affordable units in the residential project for sale to moderate income households at an
affordable sales price.
(d) Dedication of land and off-site construction of affordable units.
(1) The applicant may submit an affordable housing plan that proposes either to dedicate vacant land suitable for
affordable housing or to construct affordable units on another site. Two or more applicants may also jointly propose the
provision of vacant land suitable for affordable housing or the construction of off-site affordable units on a single site.
(2) Construction of the off-site affordable units may not commence prior to the first approval of the residential project, and
construction of the off-site units must occur concurrently with construction of the market-rate units in the residential project
as described in Section 16.65.075.
(3) The city council may approve or conditionally approve the dedication of land or off-site construction if it makes all of
the following findings in addition to making the findings in subsection (a)(5) above:
(A) Financing or a viable financing plan, which may include public funding, is in place for the off-site affordable units; and
(B) The off-site location is suitable for the proposed affordable housing, consistent with any affordable housing guidelines
and the housing element, and will not tend to cause residential segregation.
(4) No building permit shall be issued for any units in the residential project until committed funding is available for the off
-site units, or units to be constructed on land to be dedicated.
(5) Off-site construction of affordable units does not qualify the residential project for a density bonus or other regulatory
incentives allowed by Government Code Section 65915 unless the off-site development includes the dedication of land
conforming to the provisions of Section 65915(g). No off-site alternative may be approved by the city if a density bonus or
other regulatory incentive is requested for the site on which the affordable housing is to be built. Any off-site alternative must
comply with the density, intensity and other development standards that are permitted under the zone for the site.
(e) Rehabilitation and conversion of existing market-rate housing.
(1) The applicant may submit an affordable housing plan that proposes the rehabilitation and conversion of existing
market-rate housing to affordable housing, or the preservation of existing affordable housing that is not deed restricted as
affordable.
(2) The market-rate units to be converted to affordable units shall be located in a residential project that is not subject to
4
Packet Pg. 147
any existing affordability covenants except covenants restricting other units in the development.
(3) The affordable housing plan shall include a plan for long-term financial sustainability of the market-rate units to be
converted to affordable units, which incorporate, among other things, provisions to accommodate increases in homeowners'
association fees, special assessments and maintenance costs.
(4) Any existing tenants in the market-rate units to be converted to affordable units shall be eligible to remain in the units;
or the applicant shall provide relocation assistance pursuant to California Government Code §§ 7260 et seq.
(5) The city council may approve or conditionally approve the proposal if it makes all of the following findings in addition
to making the findings in subsection (a)(5) above:
(A) The proposal includes substantial rehabilitation of the existing housing equal to at least twenty-five percent of the
after-rehabilitation value of the property, inclusive of land value, and the units shall be in decent, safe and sanitary condition
and in compliance with all codes;
(B) Financing or a viable financing plan is in place for the units to be converted to affordable units; and
(C) The off-site location is suitable for the proposed affordable housing, consistent with any affordable housing guidelines
and the housing element, and will not tend to cause residential segregation.
(6) No building permit shall be issued for any units in the residential project until regulatory agreements approved by the
city have been recorded for the existing units to be converted to affordable housing.
(f) Mixed use projects. An applicant for a mixed use development may submit an affordable housing plan that proposes to
mitigate the affordable housing impacts of the non-residential and residential rental portions of the development through any
of the options listed above or through on-site provision of affordable units conforming with applicable provisions of Section
16.65.075. In addition to making the findings in subsection (a)(3) above, the city council may approve or conditionally
approve such an alternative if it determines, based on substantial evidence, that such alternative will provide equal or
greater public benefit than would payment of the housing impact fee.
(g) Nonresidential projects. An applicant for a nonresidential development may submit an affordable housing plan that
proposes to mitigate the affordable housing impacts of the development through any of the options listed above or through
on-site provision of affordable units conforming with applicable provisions of Section 16.65.075. In addition to making the
findings in subsection (a)(5) above, the city council may approve or conditionally approve such an alternative if it determines,
based on substantial evidence, that such alternative will provide equal or greater public benefit than would payment of the
housing impact fee.
(Ord. 5408 § 3 (part), 2017)
16.65.090 Application and review procedures.
(a) Affordable housing plan.
(1) All residential ownership projects and any mixed use, residential rental or nonresidential project proposing to provide
affordable units under the provisions of Section 16.65.080 shall submit an affordable housing plan concurrently with the
application for the first approval of the project. The city shall provide an application form specifying the contents of the
affordable housing plan. If an affordable housing plan is required, no application for a first approval the project may be
deemed complete until a complete affordable housing plan is submitted. The cost of reviewing any proposed alternative,
including but not limited to the cost to the city of hiring a consultant to review the application, shall be borne by the applicant.
(2) No affordable housing plan is required for a mixed use, residential rental project or a nonresidential project if the
applicant proposes to pay housing impact fees, or if the project is exempt under Section 16.65.025.
(3) Any affordable housing plan shall be processed concurrently with all other permits required for the development
project. Before approving the affordable housing plan, the decision-making body shall find that the affordable housing plan
conforms to this chapter. A condition shall be attached to require recordation of an affordable housing agreement, as
described in subsection (b) of this section below, prior to the approval of any final or parcel map or building permit for the
development project.
(4) The approved affordable housing plan may be amended prior to issuance of any building permit for the development
project. A request for a minor modification of an approved affordable housing plan may be granted by the planning and
community environment director if the modification is substantially in compliance with the original affordable housing plan
and conditions of approval. Other modifications to the affordable housing plan shall be processed in the same manner as
the original plan.
(b) Affordable housing agreement.
(1) Affordable housing agreements acceptable to the city manager or designee and approved as to form by the city
attorney shall be recorded against the residential or nonresidential project prior to approval of any final or parcel map, or
issuance of any building permit, whichever occurs first, unless the project is required only to pay impact fees.
(2) The affordable housing agreement shall specify the number, type, location, size, and phasing of all affordable units,
provisions for income certification and screening of potential purchasers or renters of units, and resale control mechanisms,
4
Packet Pg. 148
including the financing of ongoing administrative and monitoring costs, consistent with the approved affordable housing plan
and any affordable housing guidelines, as determined by the city manager or designee.
(c) The city council, by resolution, may establish fees for the ongoing administration and monitoring of the affordable
units, which fees may be updated periodically, as required.
(d) The planning and community environment director may adopt affordable housing guidelines to implement this chapter,
and may update those guidelines periodically as required.
(Ord. 5408 § 3 (part), 2017)
16.65.100 Affordable housing funds.
(a) All housing impact fees or other funds collected under this chapter shall be deposited into the city's commercial and
residential housing funds.
(b) The monies in the commercial and residential housing funds and all earnings from investment of the moneys in the
funds shall be expended exclusively to provide housing affordable to very low income, lower income, and moderate income
households in the city, consistent with the goals and policies contained in the city's housing element and for administration
and compliance monitoring of the affordable housing program.
(Ord. 5408 § 3 (part), 2017)
16.65.110 Administrative relief.
(a) As part of an application for the first approval of a residential or nonresidential project, a developer may request that
the requirements of this chapter be waived or modified by the city council, based upon a showing that applying the
requirements of this chapter would result in an unconstitutional taking of property or would result in any other
unconstitutional result.
(b) The request for a waiver or modification shall set forth in detail the factual and legal basis for the claim.
(c) Any request for a waiver or modification shall be reviewed and considered at the same time as the project application
or any affordable housing plan.
(d) The waiver or modification may be approved only to the extent necessary to avoid an unconstitutional result, based
upon legal advice provided by or at the behest of the city attorney, after adoption of written findings, based on legal analysis
and substantial evidence. If a waiver or modification is granted, any change in the project shall invalidate the waiver or
modification, and a new application shall be required for a waiver or modification under this section.
(Ord. 5408 § 3 (part), 2017)
16.65.120 Enforcement.
(a) Penalties. Persons employed in the following designated employee positions are authorized to exercise the authority
provided in the California Penal Code Section 836.5 and are authorized to issue citation for violations of this chapter:
development services director, director of planning and development services and their designees.
(b) The city attorney shall be authorized to enforce the provisions of this chapter and all affordable housing agreements,
regulatory agreements, and all other covenants or restrictions placed on affordable units, by civil action and any other
proceeding or method permitted by law.
(c) Failure of any official or agency to fulfill the requirements of this chapter shall not excuse any developer or owner from
the requirements of this chapter. No permit, license, map, or other approval or entitlement for a residential project shall be
issued, including without limitation a final inspection or certificate of occupancy, until all applicable requirements of this
chapter have been satisfied.
(d) The remedies provided for in this section shall be cumulative and not exclusive and shall not preclude the city from
any other remedy or relief to which it otherwise would be entitled under law or equity.
(Ord. 5494 § 3, 2020: Ord. 5408 § 3 (part), 2017)
4
Packet Pg. 149
18.15.020 Definitions
Whenever the following terms are used in this chapter, they shall have the meaning established by this section. To the
extent these terms are defined in California Government Code Section 65915, the definitions provided therein shall govern
and the following definitions are provided for convenience only:
(a) “Affordable rent” means monthly rent, including a reasonable allowance for utilities and all fees for housing services, for
rental restricted affordable units reserved for very low or lower income households, as further defined in the California
Health and Safety Code Section 50053.
(b) “Affordable sales price” means the maximum sales price at which very low, lower and moderate income households can
qualify for the purchase of restricted affordable units as set forth in the City of Palo Alto’s Below Market Rate Housing
Program. The sales price shall be considered affordable only if it is based on a reasonable down payment, and monthly
housing payments (including interest, principal, mortgage insurance, property taxes and assessments, fire and casualty
insurance, homeowners association fees, property maintenance and repairs, and a reasonable allowance for utilities), all as
determined by the city, that are equal to or less than the monthly housing costs provided in Health and Safety Code Section
50052.5.
(c) “Applicant” means any person, firm, partnership, association, joint venture, corporation, or any entity or combination of
entities who seeks development permits or approvals from the City of Palo Alto.
(d) “Approval authority” means the person or body that is authorized to approve a development as specified in the City of
Palo Alto Municipal Code.
(e) “Below market rate housing program” means Chapter 16.65 of the Palo Alto Municipal Code and the Administrative
Guidelines adopted thereunder.
(f) “Child care facility” means a child day care facility other than a family day care home, including, but not limited to, infant
centers, preschools, extended day care facilities, and school age child care centers.
(g) “Concession or incentive” as used interchangeably means such regulatory concessions as specified in Government
Code Section 65915(k) to include:
(1) A reduction of site development standards or architectural design requirements which exceed the minimum applicable
building standards approved by the State Building Standards Commission pursuant to Part 2.5 (commencing with Section
18901) of Division 13 of the Health and Safety Code, including, but not limited to, a reduction in setback, coverage, and/or
parking requirements which result in identifiable and actual cost reductions;
(2) Allowing mixed use development in conjunction with the proposed residential development, if nonresidential land uses
will reduce the cost of the residential project and the nonresidential land uses are compatible with the residential project and
existing or planned development in the area where the development will be located; and
(3) Other regulatory concessions proposed by the applicant or the city which result in identifiable and actual cost
reductions.
(h) “Density bonus” means a density increase, granted pursuant to Government Code Section 65915 and this ordinance,
over the otherwise maximum allowable gross residential density as of the date of application, or, if elected by the applicant,
a lesser percentage of density increase, including, but not limited to, no increase in density.
(i) “Density bonus units” means those dwelling units granted pursuant to the provisions of this chapter which exceed the
otherwise maximum allowable gross residential density for the development site.
(j) “Development” means all developments pursuant to a single application to construct or place five (5) or more dwelling
units on a lot or contiguous lots including, without limitation, a planned unit development, site plan, subdivision, conversion of
a non-residential building to dwelling units, or substantial rehabilitation of an existing multifamily building where the result of
the rehabilitation would be a net increase in available residential units.
(k) “Development standard” means a site or construction condition, other than a control on maximum density, such as a
height limitation, a setback, a floor-area ratio, an onsite open-space requirement, a minimum lot area per unit requirement, or
a parking ratio that applies to a development pursuant to any ordinance, general plan element, specific plan, charter, or
other city condition, law, policy, resolution, or regulation, including regulations enacted by the electorate exercising the local
initiative or referendum power. In zones lacking a dwelling-units-per-acre standard, Floor Area Ratio or FAR acts as a
limitation on density and is therefore not considered a development standard subject to waiver, incentive, or concession.
(l) “Discretionary permit” means any permit issued for the development which requires the exercise of judgment or
deliberation from the Approval Authority, including but not limited to conditional use permits, variances, site plans, design
review, planned development permits, general and specific plan approvals and amendments, zoning amendments, and
tentative and parcel maps.
(m) “Lower, very low, or moderate income” means annual income of a household that does not exceed the maximum
income limits for the income category, as adjusted for household size, applicable to Santa Clara County, as published and
periodically updated by the State Department of Housing and Community Development pursuant to Sections 50079.5,
50105, or 50093 of the California Health and Safety Code.
(n) "Lower income student" means a student who has a household income and asset level that does not exceed the level
4
Packet Pg. 150
for Cal Grant A or Cal Grant B award recipients as set forth in Section 69432.7(k) of the Education Code. The eligibility of a
unit for lower income students under this section shall be verified by an affidavit, award letter, or letter of eligibility provided
by the institution of higher education in which the student is enrolled or by the California Student Aid Commission that the
student receives or is eligible for financial aid, including an institutional grant or fee waiver from the college or university, the
California Student Aid Commission, or the federal government.
(o) "Major transit stop" has the same meaning as defined in subdivision (b) of Section 21155 of the California Public
Resources Code.
(1) "Located within one-half mile of a major transit stop" means that any point on a proposed development is within one-
half mile of any point on the property on which a major transit stop is located, including any parking lot owned by the transit
authority or other local agency operating the major transit stop.
(p) “Maximum allowable residential density” or “base density” means the greatest number of dwelling units permitted in the
development by the city’s Comprehensive Plan Land Use Element, a specific plan, an area plan, or Zoning Ordinance at the
time of application, excluding the provisions of this chapter. If a range of density is permitted, the greatest number of units
allowed by the specific zoning range, specific plan, or Comprehensive Plan Land Use Element shall apply. However, if the
applicable zoning ordinance, specific plan, or land use element does not provide a dwelling-units-per- acre standard for
density, then the maximum allowable residential density shall be calculated by:
(1) Estimating the realistic development capacity of the site based on the objective development standards applicable
to the project, including, but not limited to, floor area ratio, site coverage, maximum building height and number of stories,
building setbacks and stepbacks, public and private open-space requirements, minimum percentage or square footage of
any nonresidential component, and parking requirements, unless not required for the base project. Parking requirements
shall include considerations regarding number of spaces, location, design, type, and circulation. A developer may provide a
base density study and the local agency shall accept it, provided that it includes all applicable objective development
standards.
(2) Maintaining the same average unit size and other project details relevant to the base density study, excepting those
that may be modified by waiver or concession to accommodate the bonus units, in the proposed project as in the study.
(q) “Non-restricted unit” means all dwelling units within a development excluding the restricted affordable units.
(r) “Qualifying mobilehome park” means a mobilehome park that limits residency based on age requirements for housing
older persons pursuant to Section 798.76 and 799.5 of the Civil Code.
(s) “Qualifying resident” means senior citizens or other persons eligible to reside in a senior citizen housing development or
qualifying mobilehome park.
(t) “Regulatory agreement” means a recorded and legally binding agreement between an applicant and the city to ensure
that the requirements of this chapter are satisfied. The regulatory agreement, among other things, shall establish: the
number of restricted affordable units, their size, location, terms and conditions of affordability, and production schedule.
(u) “Replace” means either of the following:
(1) If any dwelling units described in Section 18.15.030(i) are occupied on the date that the application is submitted to the
City, the proposed housing development shall provide at least the same number of units of equivalent size to be made
available at affordable rent or affordable housing cost to, and occupied by, persons and families in the same or lower
income category as those households in occupancy. For unoccupied dwelling units described in Section 18.15.030(i) in a
development with occupied units, the proposed housing development shall provide units of equivalent size or type, or both,
to be made available at affordable rent or affordable housing cost to, and occupied by, persons and families in the same or
lower income category as the last household in occupancy. If the income category of the (last) household in occupancy is
not known, it shall be rebuttably presumed that lower income renter households occupied these units in the same proportion
of lower income renter households to all renter households within the jurisdiction, as determined by the most recently
available data from the United States Department of Housing and Urban Development’s Comprehensive Housing
Affordability Strategy database. All replacement calculations resulting in fractional units shall be rounded up to the next
whole number. If the replacement units will be rental dwelling units, these units shall be subject to a recorded affordability
restriction for at least 55 years. If the proposed development is for-sale units, the units replaced shall be subject to California
Government Code Section 65915(c)(2). For purposes of this subsection (u) of Section 18.15.020, “equivalent size” means
that the replacement units contain at least the same total number of bedrooms as the units being replaced.
(2) If all dwelling units described in Section 18.15.030(i) have been vacated or demolished within the five-year period
preceding the application, the proposed housing development shall provide at least the same number of units of equivalent
size, as existed at the highpoint of those units in the five-year period preceding the application to be made available at
affordable rent or affordable housing cost to, and occupied by, persons and families in the same or lower income category
as those persons and families in occupancy at that time, if known. If the incomes of the persons and families in occupancy
at the highpoint is not known, it shall be rebuttably presumed that low-income and very low income renter households
occupied these units in the same proportion of low-income and very low income renter households to all renter households
within the jurisdiction, as determined by the most recently available data from the United States Department of Housing and
Urban Development’s Comprehensive Housing Affordability Strategy database. All replacement calculations resulting in
fractional units shall be rounded up to the next whole number. If the replacement units will be rental dwelling units, these
units shall be subject to a recorded affordability restriction for at least 55 years. If the proposed development is for-sale units,
the units replaced shall be subject to California Government Code Section 65915(c)(2).
4
Packet Pg. 151
(v) “Restricted affordable unit” means a dwelling unit within a development which will be available at an affordable rent or
affordable sales price for sale or rent to very low, lower or moderate income households.
(w) “Senior citizen housing development” means a Development consistent with the California Fair Employment and
Housing Act (Government Code Section 12900 et. seq., including 12955.9 in particular), which has been “designed to meet
the physical and social needs of senior citizens,” and which otherwise qualifies as “housing for older persons” as that phrase
is used in the federal Fair Housing Amendments Act of 1988 (P.L. 100-430) and implementing regulations (24 CFR, part
100, subpart E), and as these phrases are used in California Civil Code Sections 51.2, 51.3, and 51.12. For purposes of this
Chapter, “senior citizen housing development” includes a shared housing building development and a residential care facility
for the elderly, as defined in California Health and Safety Code Section 1569.2.
(x) "Shared housing building" means a residential or mixed-use structure, with five or more shared housing units and one or
more common kitchens and dining areas designed for permanent residence of more than 30 days by its tenants. The
kitchens and dining areas within the shared housing building shall be able to adequately accommodate all residents. If a
local ordinance further restricts the attributes of a shared housing building beyond the requirements established in this
section, the local definition shall apply to the extent that it does not conflict with the requirements of this section.
(y) "Shared housing unit” means one or more habitable rooms, not within another dwelling unit, that includes a bathroom,
sink, refrigerator, and microwave, is used for permanent residence, that meets the “minimum room area” specified in Section
R304 of the California Residential Code (Part 2.5 of Title 24 of the California Code of Regulations), and complies with the
definition of “guestroom” in Section R202 of the California Residential Code. If a local ordinance further restricts the
attributes of a shared housing building beyond the requirements established in this section, the local definition shall apply to
the extent that it does not conflict with the requirements of this section.
"Shared housing unit" for purposes of a residential care facility for the elderly, as defined in California Health and Safety
Code Section 1569.2, includes a unit without an individual kitchen where a unit may be shared by unrelated persons, and a
unit where a room that may be shared by unrelated persons meets the “minimum room area” requirements specified in
Section R304 of the California Residential Code.
(z) “Student housing development" means a development that contains bedrooms containing two or more bedspaces that
have a shared or private bathroom, access to a shared or private living room and laundry facilities, and access to a shared
or private kitchen.
(aa) "Total units" or "total dwelling units" means a calculation of the number of units that:
(1) Excludes a unit added by a density bonus awarded pursuant to this section or any local law granting a greater density
bonus.
(2) Includes a unit designated to satisfy an inclusionary zoning requirement of a city, county, or city and county.
For purposes of calculating a density bonus granted pursuant to this section for a shared housing building, "unit" means
one shared housing unit and its pro rata share of associated common area facilities.
(ab) "Very low vehicle travel area" means an urbanized area, as designated by the United States Census Bureau, where
the existing residential development generates vehicle miles traveled per capita that is below 85 percent of either regional
vehicle miles traveled per capita or city vehicle miles traveled per capita. For purposes of this paragraph, "area" may include
a travel analysis zone, hexagon, or grid. For the purposes of determining "regional vehicle miles traveled per capita"
pursuant to this paragraph, a "region" is the entirety of incorporated and unincorporated areas governed by a multi- county
or single-county metropolitan planning organization, or the entirety of the incorporated and unincorporated areas of an
individual county that is not part of a metropolitan planning organization.
(Ord. 5691 § 2, 2026: Ord. 5645 § 4, 2025: Ord. 5641 § 4, 2024: Ord. 5623 § 2 (part), 2024: Ord. 5523 § 2 (part), 2021: Ord.
5432 § 7 (part), 2018: Ord. 5373 § 12, 2016; Ord. 5231 § 2 (part), 2014)
4
Packet Pg. 152
TO: HONORABLE CITY COUNCIL
FROM: CITY MANAGER DEPARTMENT: PLANNING AND
COMMUNITY ENVIRONMENT
DATE: SEPTEMBER 9, 2002 CMR:378:02
SUBJECT: RECOMMENDATION TO: ESTABLISH A BELOW MARKET RATE
(BMR) PROGRAM EMERGENCY FUND TO PREVENT THE LOSS
OF BMR UNITS, AND PROVIDE EMERGENCY LOANS FOR BMR
UNIT OWNERS FOR SUBSTANTIAL MANDATORY
ASSESSMENTS, AND APPROVAL OF LOAN PROGRAM
CRITERIA AND LOAN TERMS; ADOPTION OF A BUDGET
AMENDMENT ORDINANCE TO APPROPRIATE $150,000 FROM
THE RESIDENTIAL HOUSING IN-LIEU FUND TO THE NEW BMR
EMERGENCY FUND; AUTHORIZATION TO THE CITY
MANAGER TO APPLY FOR A HOUSING ENABLED BY LOCAL
PARTNERSHIPS (HELP) LOAN TO ASSIST IN FUNDING THIS
PROGRAM; AND DIRECTION TO THE CITY MANAGER TO
DEVELOP AND IMPLEMENT AN ASSIGNMENT FEE CHARGE ON
THE RESALE PRICE OF BMR UNITS
REPORT IN BRIEF
CMR:378:02 Page 1 of 14
Palo Alto’s Below Market Rate (BMR) program includes 169 ownership units, with 84
percent of the stock built before 1990. With the aging of this important affordable housing
asset, challenging issues face the City and the BMR homeowners. These issues include the
necessity at some developments for substantial special assessments for repairs to common
areas. The preservation of the BMR unit housing stock by preventing loss through
foreclosure or problems with the resale process is another issue that needs to be addressed.
Homeowners’ associations at the Redwoods and the Abitare condominiums have recently
approved large assessments. For those BMR owners with low incomes and limited assets,
these assessments, which range from about $18,000 to $26,000, are a significant hardship.
Staff proposes that a BMR Program Emergency Fund be established, with initial funding of
$150,000 from City housing funds. Staff recommends that, through this Emergency Fund,
the City provide deferred payment loans for the cost of these special assessments. Criteria
for loan qualification will target BMR owners with the greatest need. Staff also proposes
4
Packet Pg. 153
that the City apply to the California Housing Finance Agency under its HELP program for
funds for possible future assessment loans and for other expenses connected with the
preservation of the City’s BMR housing units. The HELP program application is due by
September 27, 2002. If a HELP program award is received, funds could be available by the
end of the year.
CMR:378:02 Page 2 of 14
4
Packet Pg. 154
RECOMMENDATION
Staff recommends that the City Council:
1. Direct the Director of the Administrative Services Department to establish a new special
revenue fund named the Below Market Rate Program (BMR) Emergency Fund to
provide a source of funds to prevent the loss of BMR ownership units and to provide
emergency assistance to BMR unit owners facing substantial, mandatory condominium
association assessments.
2. Approve the attached general criteria and terms for the emergency assessment loans and
authorize the Director of Planning and Community Environment to finalize the criteria
with the advice of the loan administrator.
3. Direct the City Manager to select a loan program administrator and, if it should be an
outside agency, negotiate an agreement for loan administration services.
4. Adopt the attached Budget Amendment Ordinance to appropriate $150,000 from the
Residential Housing In-Lieu Fund to the new BMR Emergency Fund for the initial
funding of emergency assessment loans at Abitare and Redwoods and for loan
administration costs.
5. Direct staff to deposit the net sales proceeds from the August 27th sale of the formerly
City-owned BMR unit at 2464 West Bayshore Road into the new BMR Emergency
Fund, for initial funding of BMR unit preservation costs.
6. Authorize the City Manager to submit a funding application to the California Housing
Finance Agency (CHFA) for up to a $500,000 loan from the Housing Enabled by Local
Partnership (HELP) Program and to return to Council prior to the September 27th
application deadline for adoption of the formal resolution required as part of the HELP
application.
7. Direct the City Manager to develop and implement an assignment fee charge on the
resale price of BMR units to provide an ongoing source of revenue for the new BMR
Emergency Fund
8. Direct the City Manager to administer the emergency loan program and the preservation
program for BMR units and the HELP Program loan, if awarded.
BACKGROUND
CMR:378:02 Page 3 of 14
There are currently 152 BMR ownership units located in 38 different housing developments
throughout Palo Alto. There are also 17 “discount units” in the Birch Court complex.
Discount units were sold at a relatively small reduction from market but have the same deed
restrictions as BMR units (see Attachment C for a list of the complete inventory). The
oldest BMR units were built in 1975 and the typical development includes from one to four
4
Packet Pg. 155
BMR units. Only ten developments have more than five deed-restricted units. Fifty percent
of the inventory (85 units) was built in the 1980’s, including Redwoods in 1983 and Abitare
in 1985. Thirty-four percent (57 units) were built between 1975 and 1979.
The City and Palo Alto Housing Corporation (PAHC) initially became aware of the
problems facing BMR owners in condominium projects facing large special assessments for
capital repairs in February 2001. Owners at the 117-unit Redwoods complex at 4250 El
Camino Real (located near the southern Palo Alto border) were asked to approve a $4.4
million construction project for repair and replacement of common walkways and stairs with
per unit assessments ranging from $25,000 to $50,000. Many of the 12 BMR unit owners
wrote letters to the City and contacted staff, the Human Relations Commission (HRC) and
Council members to express their concerns about the hardship of paying the proposed
assessment. An ad-hoc advisory group convened by City Planning staff met during the
spring and summer of 2001 to review and analyze potential strategies and to explore
possibilities for funding. BMR unit owners from the Redwoods spoke at an April 2001
Council meeting and the HRC discussed the problems facing the Redwoods residents and
the broader implications of an aging BMR housing stock on several occasions. On August 6,
2001, Planning sent Council an informational report (CMR:339:01) summarizing the
situation at the Redwoods, outlining general criteria for a City loan program and suggesting
pursuing a unique, flexible housing assistance program offered by the State called HELP.
The HELP program is discussed further under Alternatives and Resource Impacts.
Staff intended to return to Council in the fall of 2001, after the Redwood’s assessment was
approved by the homeowners’ association, to request approval of a loan program and
authority to pursue the State HELP program funding, but the Redwoods assessment was not
finalized until very recently. The Redwoods homeowners’ association voted down the
original construction proposal in February 2001 and then worked through mid-2002
redesigning the construction plans, completing a pilot project, obtaining new bids and then
holding another vote of the owners. In July 2001, the owners approved a preliminary
assessment of $4,080 per unit, payable over 12 months, to replenish reserves and fund the
design, engineering and legal costs of the stair and walkway project.
In early August 2002, the owners approved a scaled-down construction project with a
budget of $1.6 million and $13,675 assessments for each unit. The total of the two
assessments for the Redwoods stair and walkway project equals $17,755 per unit, including
the July 2001 initial assessment. The latest assessment is due October 1, 2002 in full;
however, the association has arranged a five-year financing plan to allow all owners the
option of paying off the current assessment in 60 monthly payments of $277, at eight percent
interest. The Redwoods homeowners’ Board is also reviewing the current physical condition
of the development, the adequacy of the reserves and is preparing a plan for further
renovations. It is possible that further capital assessments could be necessary in the next few
years for items such as siding repairs, roofing and landscaping.
CMR:378:02 Page 4 of 14
4
Packet Pg. 156
Abitare BMR owners approached PAHC in the fall of 2001 with concerns about a
forthcoming special assessment for extensive dry rot and water intrusion in common exterior
areas. Abitare is a 44-unit, mixed-use condominium located on the block between Alma,
High, University and Lytton. Twenty percent of the units (nine) are BMR units. Abitare
was completed in late 1985 and was an innovative example of air rights development. The
housing and retail complex was built over the former, Lot Q public parking lot. In return for
development of the air rights, the developer constructed underground public parking with a
net increase of 64 public spaces.
In late March 2002, the Abitare homeowners’ Board presented a construction plan and
tentative cost estimates to the owners with copies to the City and PAHC. The work plan
involves walkway, drainage, deck and stairway repairs, replenishment of depleted reserves
and destructive testing to investigate causes of water damage to buildings from landscaping.
The cost of the work is $1.155 million; assessments, based on unit size, range from
approximately $21,800 to $26,400. The owners voted to approve the assessment in late
May 2002. No long-term payment plan was offered to the owners, as at the Redwoods. The
full assessment must be paid this year, with installments due August 15, October 15, and
December 15, 2002. Similar to the Redwoods project there may be future assessments
levied to pay for additional repairs resulting from the findings of the destructive testing.
Financial Survey of BMR Owners
Planning staff designed a financial survey and sent it to all 12 Redwoods BMR owners in
June 2001. The same survey was sent to the nine Abitare owners this year. Owners were
asked to complete the survey if they believed that the assessments would be a financial
hardship and if they needed assistance to make the payments. Ten of the Redwoods owners
responded and three of the Abitare owners. Two BMR owners at the Redwoods and six at
Abitare did not submit surveys. Staff has no information about the two owners at
Redwoods. However, three of the six at Abitare have placed their units up for resale through
the program. Two Abitare owners were able to afford the payments and staff has no
information about the other owner.
The surveys and personal communications from some of the BMR owners indicate that the
following circumstances are common situations that create hardship in paying the
assessments:
• Low or very-low household incomes
• Owner retired, disabled or ill and unable to work, or to work full-time
• Currently unemployed or underemployed
• Instability of current income due to poor health or the economy, so owners cannot
take on additional debts or loans
• Lack of assets that can be converted to cash to pay the assessment
• Loss of assets due to stock market declines
• Overly burdened with personal debt
• Unit over-financed in excess of its BMR-restricted value
CMR:378:02 Page 5 of 14
4
Packet Pg. 157
• Inability to refinance with a new first mortgage loan, or obtain a home equity
loan, in order to take out cash to pay the assessment in full due to:
o Low level of equity build-up due to BMR appreciation formula of one-
third of the Consumer Price Index per year
o Lenders’ stringent 80 percent loan-to-value requirements on refinancing
• Owners lack of sufficient monthly income to cover higher loan payments
BMR Unit Resale Values and Mandatory Assessments
There has been much concern and confusion among the BMR owners regarding the
language in the deed restrictions regarding the effect of mandatory assessments and the
BMR units’ resale price calculation, both initially at the time the assessment is adopted, and
later when a unit is sold. This confusion was compounded by a difference in the language in
the original 1983 Redwood’s deed restrictions and more liberal language in the 1984 deed
restrictions used for the Abitare sales and for resales at Redwoods. Seven of the 12 BMR
owners at the Redwoods have the original 1983 deed restrictions. Staff has requested that
the City Attorney review this aspect of the deed restrictions and determine if the Redwoods
assessment qualifies as a substantial capital improvement, to be added in full to the units’
resale value. Staff has also requested a legal opinion to confirm staff’s interpretation that the
assessment amounts must be depreciated, or the value appraised, at a later resale. The BMR
owners want to recoup the cost of these assessments in full, even if they should sell their unit
many years later.
However, both the 1983 and 1984 versions of the deed restrictions state that mandatory
assessments for capital improvements are initially added to the BMR unit resale price. The
City Attorney sent a letter in July to the Abitare owners confirming his opinion that the
Abitare assessment qualifies as a capital improvement and offering to provide binding
statements to lenders to assist BMR owners with refinancing or second mortgage
applications. For the three Abitare BMR units currently offered for resale, the resale price
has been increased to cover the exact amount of the assessment for each unit. The
outstanding assessment amount will be paid in full at close of escrow. Essentially, this
means that the new buyers are paying the assessments with a higher purchase price;
however, they are able to finance it fully with their purchase mortgage loan.
Staff believes that mandatory condominium association assessments, regardless of the
purpose, should be treated differently than capital improvements made by an owner, and
should be added in full to the BMR units’ resale price with no depreciation or reduction over
time. Staff thinks it is equitable to apply this standard to all BMR units, regardless of when
purchased. The reason for this recommendation is that there will be expense, delay and lack
of consistency in having to appraise the value of work done pursuant to these assessments
over time, especially when the assessments cover a disparate variety of expenditures such as
funding reserves, testing, and attorney fees, as well as actual repairs. The City Attorney may
determine that an amendment to the deed restrictions is necessary to accomplish this policy.
CMR:378:02 Page 6 of 14
4
Packet Pg. 158
DISCUSSION
Staff developed the basic structure of an assessment loan program a year ago (see
CMR:339:01) but since then has focused on other affordable housing priorities pending the
final resolution of the assessment amounts at the two projects. Staff was hopeful that with
today’s favorable interest rates BMR owners would be able to secure bank financing, either
through a second mortgage or a refinanced first mortgage, to pay these assessments. The
Redwoods owners’ situation also turned out to be much less difficult than expected:
originally estimates as high as $50,000 were discussed, compared with the final $17,755 for
2001 and 2002 assessments combined. The Redwoods owners also have the option of a
five-year payment plan for the second $13,675 assessment. Nevertheless, for some BMR
owners, bank financing or installment payments will not be possible or will cause financial
hardships.
Staff proposes that an ongoing, permanent program be established to assist both those
owners facing hardships at these two projects and owners at other housing developments
that face similar situations in the future. Threshold standards are proposed so that loans will
be made only in projects with relatively large assessments of $10,000 or more. Staff
proposes that the City should provide assistance only in situations where assessments are
large enough to present serious hardships. Staff believes that with carefully structured
criteria, the loan program will serve the most needy owners and the total number of loans
will be limited. Attachment B contains the proposed general criteria for the loan program.
The criteria focuses on owners with the lowest incomes and the least assets, and provides
preferences to the disabled, elderly, retired and those who are unemployed or unable to
work. Owners are required to first attempt to secure bank financing before applying for a
City loan. Staff envisions using a point system to rank applications on a needs scale,
assuming that funds will probably be limited. Acceptance of loan applications is also
dependent on sufficient housing funds and administrative resources being available.
Additionally, all owners must be, and have been during their ownership, in full compliance
with their deed restrictions. Units that have been financed in excess of the deed-restricted
value are ineligible for loans.
Loan Terms
The assessment loans will be made at three percent interest and all payments of principal and
interest will be deferred in five year increments until the BMR unit is sold, transferred or
there is a refinancing of any debt secured by the unit. The loans will be secured by a deed of
trust recorded against the unit.
Loan Administration, Processing and Procedures
CMR:378:02 Page 7 of 14
The skills and capacity of the program administrator are an important consideration in
deciding to establish this new program, despite the expectation that only 6 to 8 loans would
initially be made. Even if the loans are offered on a one-time only basis, BMR owners in
other complexes will view this as a precedent and pressure the City for similar assistance if
their development faces a major assessment. Staff proposes that the program be established
on an ongoing basis, so that assistance will be available on an equal basis to all BMR owners
4
Packet Pg. 159
based on objective criteria. Possible solutions for program administration are discussed
below.
Public agencies are not exempt from the various State and federal laws and procedures that
apply to direct lending for owner-occupied housing. The loan applications from each
homeowner need to be handled in a fair and professional manner that complies with
applicable lending laws. Administering a homeownership loan program requires different
training, expertise and skills than the rental housing development work currently done by
City and PAHC staff. PAHC’s existing staff does not have the necessary single-family real
estate and lending experience, however its staff does have experience with handling the
income verification process. PAHC’s Board has indicated that it is not interested in taking
on this additional work. Current City staff does not have the proper experience or expertise
either. While City staff could acquire this expertise; the training time needed would delay
implementation of the loan program. There are also important staff workload concerns.
City housing staff consists of one person with a full workload of high priority assignments.
Real Property Division staff consists of one part-time person, whose time is fully committed,
including time spent on some aspects of the BMR program administration. If no other
option for administration can be successfully developed, then the current Real Property
Division staff will handle the initial loans at the Redwoods and Abitare. If Council approves
the establishment of the assessment loan program, staff will make further attempts to locate
and contract with an outside entity to administer the program. A flat fee per each loan
application processed would be the model. At this time, staff does not have an estimate of
the compensation that will be necessary to interest an outside contract administrator in this
work. Based on a review of the time involved, staff may need to request Council approval
as part of the 2003-04 budget for additional staff resources to continue the program.
Another possibility for program administration would be for the City to contract with a
nearby public jurisdiction that currently operates a single-family housing rehabilitation loan
program or a down payment assistance program to act as the program administrator. The
difficulty with this approach is that the jurisdiction needs to have excess staff capacity to be
interested in taking on outside work. It may take longer to make contract arrangements with
another public entity than with a local lending institution. Staff has not had the time to
contact any other jurisdictions about contracting for this work.
CMR:378:02 Page 8 of 14
Staff believes that the most appropriate program administrator would be one or more local
lending institutions(such as a bank or local credit union), including those that presently
participate in the BMR program. Since the proposed program rules require that owners first
seek bank financing or refinancing before applying for a City loan, it would be efficient for
the lender to also process the City loan application. The lender’s loan officers have the
necessary skills and experience. PAHC and City staffs have made limited exploratory
contacts with a few local banks. One bank contact expressed some interest in performing
this service for the City and agreed to discuss the program further with the bank’s decision-
makers. Staff also met with the Palo Alto Credit Union, and its manager expressed interest
in providing these services to the City on a contract basis. Credit unions do provide home
4
Packet Pg. 160
mortgages and thus should have the necessary expertise. They may also be better able to
accommodate a small volume program than the banks.
The program administrator (whether internal City staff or an outside contractor), would be
responsible for the following steps in the loan application and review process:
• Distribute application forms and information (the City and PAHC could also
assist with this step)
• Review applications for completeness
• Order and review credit reports and title reports
• Evaluate back-up documents to determine factors used in criteria, including
gross income, salary and investment income, household size, amount of
assets, equity in real property, monthly housing costs, qualification for points
for being elderly, retired or disabled
• Determine amount of loan needed (some owners may only need a loan for a
portion of the assessment)
• Provide debt counseling and offer refinancing of existing home loans,
possibly on favorable terms
• Package information for review by the Loan Review Committee
A Loan Review Committee composed of representatives of Planning, Administrative
Services, the City Attorney’s office and PAHC would make the actual decision on each loan
by reviewing the documentation package submitted by the program administrator. The
decision of the Loan Review Committee would be final.
Use of Emergency Fund to Preserve BMR Unit Stock
The 169 BMR and discount ownership units represent an extremely valuable asset in the
City’s affordable housing program. This public asset needs to be protected and preserved
for the future so that these units continue to be used in compliance with the goals of the
BMR program serving the City’s affordable housing needs. Council and staff have
consistently pursued a policy of vigorous enforcement of the City’s rights under the deed
restrictions, including legal action when appropriate, to preserve and protect every unit in the
program. Generally, when owners are found in violation of the deed restrictions, the
situation has been remedied or the owners agree to resell the unit through the program. In
two situations, the City was involved in litigation and had to purchase units at the deed-
restricted price to prevent loss through foreclosure. While the City should receive early
notice of a pending foreclosure, that has not always happened. The City does not have a
ready source of funds in the amounts necessary to purchase a BMR unit on short notice to
prevent a loss through an unexpected foreclosure sale. Situations may also occur where the
City needs to acquire a unit quickly to prevent loss through expiration of the resale time
deadlines specified in the deed restrictions. Other past needs for emergency funding
occurred in unusual resale situations, in which relatively small amounts of funds from the
City could have been used effectively to avoid potential litigation or to facilitate the resale
process. In some cases, the seller was unwilling, or unable, to offer the unit for sale in an
CMR:378:02 Page 9 of 14
4
Packet Pg. 161
acceptable state of repair and condition or to perform the normal seller’s responsibilities in
the transaction.
In the past, Council approved BAOs for the costs of purchasing and holding specific units
that otherwise would have been lost through foreclosure. However, this funding needs to be
independent of a specific property and available at reasonable levels continuously so that
staff can respond quickly to needs as they arise. The lead-time to obtain Council action on a
BAO is now over six weeks, plus the time to draft a complete staff report. These internal
review requirements do not provide staff with the needed flexibility to respond to these
urgent situations. The availability of this emergency fund would result in savings of staff
time. The time involved in preparing BAOs would be eliminated. Staff would also be able
to act quickly, when needed, to protect the BMR units; this could result in lower legal
expenses. Council could be kept informed through periodic information memos explaining
the situation with each unit and summarizing the fund’s expenditures.
In the past, the expenses for acquiring and preserving BMR units have been recouped upon
resale. The formula resale price under the deed restriction is, in almost all cases, sufficiently
low so that preservation expenses can be added to the sales price to the next buyer. The
units will still be priced well within the low to moderate-income affordability range and also
attractive compared to market rate prices for similar units in the development. Thus the
Emergency Fund will normally be reimbursed for preservation expenses upon resale of the
BMR unit.
ALTERNATIVES TO STAFF RECOMMENDATIONS
There is a range of alternatives to the staff recommendations. The key alternatives are listed
and briefly discussed below:
1) No financial assistance to BMR owners: Council could continue past practice and policy
and not provide assistance to BMR owners with special assessments or any other costs of
ownership. Should Council select this alternative, staff recommends that the BMR
Emergency Fund still be established to provide ongoing funding to preserve the BMR
housing unit stock.
2) Do not provide any direct financial assistance to BMR owners, but revise the BMR unit
appreciation formula to provide greater accumulation of equity: Some BMR owners have
advocated strongly for this approach. While staff intends to survey formulas used in other
communities and to assess the effect of allowing greater appreciation than the current one-
third of the change in the Consumer Price Index formula, this analysis will be done as part of
other planned revisions to the deed restrictions to improve enforcement. Staff does not
believe that allowing greater appreciation will help most of the BMR owners that are having
the greatest difficulty paying their assessments. Increased equity does not help an owner, if
the owner does not have the income to afford higher debt payments.
CMR:378:02 Page 10 of 14
4
Packet Pg. 162
3) Provide assessment loans, but revise the loan qualification criteria to further limit
assistance to those owners experiencing the greatest hardship.
4) Provide loans, but expand the loan qualification criteria to offer assistance to a greater
number of BMR owners.
5) Seek HELP program funds to provide assessment loans, but do not use City housing
funds for assessment loans: Another option would be to seek the HELP program funds to
provide the assessment loans and supplement City housing funds for BMR unit
preservation, instead of using City housing funds for the loans. If Council selects this
alternative, the $150,000 BAO would not be necessary. Assessment loans would only be
available to Abitare and Redwoods owners if the HELP application was successful. Loans
would be available by mid-December at the earliest. The City would still need to provide
administrative support or funding for outside administration of the HELP loans.
RESOURCE IMPACT
Staff has reviewed possible sources of funding for the loan program and the ongoing
emergency fund. For immediate funding to be available a Budget Amendment Ordinance
(BAO) must be adopted. Staff investigated using federal Community Development Block
Grant (CDBG) funds, but HUD informed the City that assessment loans were not an eligible
use of CDBG funds. Staff recommends that the funding source for the BAO should be the
Residential Housing In-Lieu Fund. The Residential Fund is composed of in-lieu fees from
residential developers where the project is too small to require actual BMR units or where
the City has agreed to accept fees in-lieu of units. It is appropriate to utilize the Residential
Fund for these purposes. The Fund’s current available balance is approximately $1.4
million.
If Council supports utilizing the Residential Fund, staff proposes $150,000 for the initial
seed funding for the assessment loans. Staff also proposes that the sales proceeds from the
resale of the BMR unit at 2464 West Bayshore Road (due to close escrow by the end of
August 2002) be placed in the new fund to initially fund the ongoing preservation of the
BMR unit stock. Staff’s initial concept is that the BMR Emergency Fund would be split into
two sub-accounts, one for the assessment loans and the other for expenses connected with
the preservation of the physical housing stock. The primary purpose of the sub-accounts
would ensure that sufficient funds were maintained and available at all times for the
acquisition of BMR units to prevent loss as explained above.
CMR:378:02 Page 11 of 14
At one of the Human Relations Commission meetings on the assessment issue a proposal
was made to increase the resale price of all BMR units by a fixed amount per unit, have the
City collect this amount and transfer it to the new Emergency Fund. This would create an
ongoing source of revenue for both future assessment loans and preservation of the BMR
unit housing stock. Staff supports this proposal and recommends that resale prices be
increased by $20,000 per unit. However, the adjusted resale price will be capped at the low
income affordable housing price. This would be structured as a fee for assigning the City’s
4
Packet Pg. 163
right to purchase and would be payable to the City at close of escrow. It would increase the
sales price of each unit but would not reduce the seller’s net proceeds. Over the last 10
years, the average annual number of unit resales has ranged from a low of two units to a high
of six units. At $20,000 per unit, it would take some time to build the fund to a satisfactory
level. Repayments of the assessment loans will also be returned to the fund, as will the sales
proceeds on units the City acquires. The City Attorney has reviewed this proposal and
believes that it can be implemented within the structure of the existing deed restrictions and
resale process. Staff will do further analysis of the actual mechanics of this concept in the
context of the resale procedures before beginning implementation.
Alternative or Supplemental Funding Plan – HELP Loan: The California Housing Finance
Agency (CHFA) has a very flexible housing program that provides ten-year loans to
localities to support affordable housing programs. The award would be provided to the City
as an unsecured loan for up to 10 years at three percent simple interest per annum. HELP
funds could initially fund the Emergency Fund until the proceeds from the resale price
surcharge could repay CHFA. Repayments of assessment loans could also repay the CHFA
funds. CHFA awards funds on a competitive basis two times per year. A funding
competition is in process now, with applications due on September 27, 2002. City staff has
had several conversations with CHFA staff to determine the likelihood of success for an
application. CHFA staff has expressed support and encouragement of an application from
the City; and it appears that there is a reasonable chance of success since most assessment
loan recipients would meet CHFA’s goal of serving households with very low or low-
incomes. However, if this funding round were highly competitive, the City’s application
might fail because having an adopted and State-certified Housing Element is the tiebreaker
in the evaluation. Previously, the City could not apply for the HELP program because the
magnitude of the assessment problems was not known. If Council authorizes the submittal
of the HELP application, staff will return to Council prior to the September 27th deadline for
adoption of the State’s required formal resolution regarding the application and loan
agreement. A commitment of City funds would still be necessary to supplement the CHFA
funds, as some local funding and support is required. Staff would propose in the application
to CHFA that the City’s funding of administration, legal costs and funding for some of the
BMR unit preservation expenses would be the local contribution.
HELP program awards will be announced in late November. At the earliest, the grant
agreement could be executed and loans funds disbursed by mid-December. The City could
only drawn down HELP funds as actually needed to make loans to BMR owners or to
preserve BMR units. HELP funds cannot be used to reimburse the City for loans made prior
to execution of the grant agreement between the City and CHFA. In order to fund the loans
to the owners at Abitare and Redwoods, the owners would need to find an interim method of
temporarily paying their assessments.
POLICY IMPLICATIONS
CMR:378:02 Page 12 of 14
While the actions recommended in this report relate to the Council’s “Top Five” emphasis
on affordable housing, some represent new City policy. The Comprehensive Plan and the
4
Packet Pg. 164
Housing Element address the conservation, rehabilitation and maintenance of the City’s
affordable housing stock in broad terms under Goal H-2. The draft Housing Element,
approved by the Planning and Transportation Commission on June 26, 2002, includes Policy
H-9 that supports maintaining the current supply of BMR rental units. Staff recommends
that the text of Policy H-9 in the Draft Housing Element be revised to clearly state that
preservation of the stock of BMR ownership units is also a City policy. This would be
consistent with past Council support for legal action and financial outlays of housing funds
to preserve the City’s rights under the deed restrictions and prevent the loss of BMR units
through foreclosure.
However, the Comprehensive Plan does not contain any specific program supporting direct
City financial assistance to lower income homeowners or to BMR unit owners in particular.
City practice has been that the BMR owners must bear the responsibilities and costs of
homeownership in the same manner as any market-rate owner; however, there is precedence
for City assistance to lower income homeowners facing home maintenance costs that they
cannot afford. From the mid-1970’s to about 1990, the City provided rehabilitation loans
under the Housing Improvement Program (HIP) on very favorable terms to lower income,
single-family homeowners whose homes needed major repairs. The source of funding for
the loans was CDBG program funds. The HIP program required one full-time staff person
for its administration and was discontinued when the demand for loans became too low to
justify the staffing expense. Staff’s position is that substantial mandatory assessments were
not anticipated when the BMR program was conceived. Staff believes that the City should
offer a loan program to prevent undue hardship to owners that meet objective need criteria,
but only in these specific situations. Should Council direct staff to proceed with the
proposed assessment loans program, a new, supportive program should be added to the draft
Housing Element.
TIMELINE
Below is a list of key milestones to establish the assessment loan program:
Council approves BAO, authorizes submittal of HELP application,
approves loan eligibility criteria & loan terms Sept. 9, 2002
Staff returns to Council for approval resolution required for HELP Sept. 23, 2002
application
Determine program administrator & prepare agreement Sept – Oct 2002
HELP application due Sept. 27, 2002
Redwoods assessment payments begin Oct 2002
Loan applications accepted & processing to begin During Oct. 2002
Loans closed & funds paid to BMR owners (if City funds used) Mid-Nov. 2002
Report to Council on proposal for ongoing funding November 2002
HELP awards announced Late Nov. 2002
Execute HELP agreement (if award is received) Dec. 2002
HELP funds available for loans Dec or Jan 2003
Final payment due on Abitare assessments Dec. 15, 2002
CMR:378:02 Page 13 of 14
4
Packet Pg. 165
ENVIRONMENTAL REVIEW
The establishment of the proposed BMR Emergency Fund and the use of this fund to
provide assessment loans to BMR owners and to fund costs related to preserving BMR units
in the program stock are actions that are statutorily exempt from the California
Environmental Quality Act (CEQA) under Sections 15267 – Financial Assistance to Low or
Moderate Income Housing and Section 15326 – Acquisition of Housing for Housing
Assistance Programs.
ATTACHMENTS
A. Budget Amendment Ordinance
B. Criteria for Emergency Loans for Major Mandatory Assessments on Below Market Rate
(BMR) Units
C. BMR Unit Inventory
D. Fact Sheet on Assessments at Abitare and Redwoods Condominiums
PREPARED BY: _________________________________________
Catherine Siegel, Housing Coordinator
DEPARTMENT HAD REVIEW: ._______________________________________
Steve Emslie
Director of Planning and Community Environment
CITY MANAGER APPROVAL: __________________________________________
EMILY HARRISON
Assistant City Manager
cc: Human Relations Commission
Palo Alto Housing Corporation
BMR unit owners at Redwoods Condominiums and Abitare Condominiums
CMR:378:02 Page 14 of 14
4
Packet Pg. 166
DRAFT ATTACHMENT B
GENERAL CRITERIA FOR EMERGENCY LOANS FOR MAJOR
MANDATORY ASSESSMENTS ON BELOW MARKET RATE (BMR)
UNITS
General Threshold Standards for City to Accept and Consider Loans for BMR Units
in a Development
1) Purpose of Assessments
The primary purpose of the assessment(s) must be to fund substantial capital
improvements or major repairs to the project, including improvements and
repairs to common areas and / or to individual units in the project, that are the
responsibility of the Homeowners Association. Regular monthly homeowners
dues do not qualify for these loans.
2) Amount of Assessment(s)
The amount of the assessment (or the sum total of a series of related
assessments occurring with a five-year period) shall be equal to, or greater,
than $10,000.
3) Funding Available
City has secured an award of funding from an outside source or has
sufficient City housing funds available for the loans. No General Funds will
be used for these loans.
4) Program Administration
City has identified sufficient and qualified in-house staff, or outside
contract staff or a financial institution, to administer the loan program. General
Funds may be used for staff or administrative costs.
Specific Criteria for Loans to Individual BMR Owners
A) Threshold Criteria for All BMR Owners to be Eligible to Apply for a Loan:
1) Owner Occupancy: BMR unit must have been occupied by all adults on title, and
remain occupied during the term of the loan, in compliance with the deed restrictions
during the entire time the current owner(s) own the unit.
2) No Rental of Unit without City Consent: BMR units that have been or are rented
without the City’s prior written consent are not eligible for a loan.
4
Packet Pg. 167
DRAFT ATTACHMENT B
4) Condition of Title: No unauthorized title transfers shall have occurred, or if any title
transfers not in compliance with the deed restrictions have occurred, they shall be shall be
corrected prior to loan approval.
5) Compliance with Other Requirements of the Deed Restrictions: The owner and BMR
unit shall be in compliance with all other requirements of the deed restrictions
6) No Over-Financed Units: The original total loan amount of all financing secured by
the property, as of the date of the owner’s application for a City loan, shall not exceed
95% of the current BMR unit’s value as restricted by the resale price calculation in the
unit’s deed restriction (owner’s original purchase price plus applicable Consumer Price
Index formula for appreciation). Substantial improvements installed by owner shall not
be considered in the determination of whether the unit is over-financed.
7) Permission for Refinancing: If applicable per Unit’s Deed Restrictions, any
refinancing shall have had the City’s permission.
B) Mandatory Criteria Used to Determine “Need” for a Loan:
1) Total monthly Housing Costs exceed 30% of monthly Gross Income
2) Owner has applied for, and been denied, or informed in writing that they are ineligible
for a bank or credit union loan sufficient to finance the assessment without having their
monthly Housing Costs exceed 30% of monthly gross income.
Note: Owners are required to attempt to secure both a refinancing of their existing first
mortgage debt and the assessment, and to attempt to obtain a second mortgage or line of
credit loan. If an owner can obtain bank financing for a portion of the assessment but not
the entire amount, then the owner may apply for a City loan for the remainder not
covered by the bank loan.
3) Credit Rating and History: A credit report will be required of all loan applicants.
Credit history and rating will be considered; the primary evaluation will be on the
owner’s credit record regarding their mortgage payments and other housing-related
payments, specifically homeowners dues and property taxes.
4
Packet Pg. 168
DRAFT ATTACHMENT B
C) Priority for a “Need” for a City Loan (see attached definitions):
1) Income Level (in order of priority):
Extremely low household income
Very low household income
Low household income
Moderate household income
2) Assets:
Very Limited Assets
Limited Assets
3) Inability to Be Gainfully Employed Preference:
Disabled
Elderly
Retired
Temporary disability, sickness or unemployment
Definitions:
1) Income Levels
Extremely low income: Less 30% of HUD median income adjusted by household size
Very low income: Less 50% of HUD median income adjusted by household size
Low income: Less 80% of HUD median income adjusted by household size
Moderate income: Less 100% of HUD median income adjusted by household
size
2) Elderly: 65 years or older
3) Retired: Of normal retirement age (55 years or older) and receiving social security, a
pension, or living off of investment income
4) Disabled: Physical or mental disability that prevents one of the adult owners of the
unit from working and results in a significantly reduced household income.
5) Definition of Total Monthly Housing Costs as a Percentage of Monthly Gross
Household Income:
Total Monthly Housing Costs to be included in this calculation are:
4
Packet Pg. 169
DRAFT ATTACHMENT B
Mortgage payments, including private mortgage insurance (PMI) for the
original purchase loan, or a replacement loan that did not exceed the
amount of the original loan
Real property taxes and assessments (average monthly payments)
Regular monthly homeowners association dues
Homeowners insurance (average monthly payments)
Monthly payments on any loan to pay previous mandatory assessments
Extended installment payments (that exceed one year) if available from the
homeowners association for a mandatory assessment
6) Definition of Gross Income:
Income will be calculated in the same manner as income is calculated to
determine eligibility to purchase a BMR unit.
Income from savings and investments will be the actual income received
and will be considered part of gross income
7) Assets include:
Cash in savings and checking accounts
Current value of stocks, mutual funds, etc
Savings and investments that are in the name of the owner and that the
owner can access to pay the assessment even if a withdrawal penalty will have
to be paid
Equity in other real property
8) Assets do not include:
Equity in the BMR unit
Deferred compensation account funds or other types of employer retirement
or savings plans that are inaccessible to the employee until retirement or job
termination
Autos or other personal property
9) Very Limited Assets: Total value of assets is less than 2 times the amount of the
assessment
10) Limited Assets: Total value of assets is less than 3 times the amount of the
assessment
4
Packet Pg. 170
Attachment C
CITY OF PALO ALTO
INVENTORY OF BELOW MARKET RATE PROGRAM UNITS (September 2002)
Homeownership Units
Development
Year Initial of Sale/Rent
Number of Units
Foothill Green
1975
4
Villas de San Alma
1975
8
Greenhouse I
1975,1983,1987
14
Greenhouse II
1976
10
Channing Place
1976
2
410 Sheridan
1977
5
Villas de la Plazas
1978
4
Vista Townhouses
1979
2
San Antonio Village
1979
2
Barron Square
1979
6
Palo Alto Greens
1981
4
Colorado Place
1981
2
Palo Alto Redwoods
1983
12
Oregon Green (Offsite)
1984
1
Birch Court - BMR Units
Birch Court - Discount Units
1984
5
17
Palo Alto Central
1984
7
Loma Verde Village
1985
4
Loma Verde Townhomes
1985
2
Channing Court
1985
1
Ashby Duplex
1985
2
4
Packet Pg. 171
CITY OF PALO ALTO
INVENTORY OF BELOW MARKET RATE PROGRAM UNITS (September 2002)
Homeownership Units
Development
Year Initial of Sale/Rent
Number of Units
Abitare
1985
9
Ortega Duplex
1986
2
Talisman Duplex
1987
2
Bautista Duplex
1987
2
The Hamlet
1988
6
Terrace Bay Homes
1988
2
The Rosewalk
1988
4
Ramona Courts
1989
1
Charleston Village
1990
2
737 Loma Verde (Christensen
Court)
1992
1
Camino Place
1992
4
Spanish Villas
1993
1
Jacobs Court
1993
3
Promenade
1994
7
Everett Townhomes
1997
1
Silverwood - 435 Sheridan Ave.
1999
3
Classics at Barron Park (Driscoll
Pl)
2000
4
Wisteria Townhomes
2000
1
TOTAL OWNERSHIP UNITS
169
4
Packet Pg. 172
CITY OF PALO ALTO
INVENTORY OF BELOW MARKET RATE PROGRAM UNITS (September 2002)
BMR RENTAL UNITS:
Southwood Apartments Middlefield
Road
1985
10
1100 Welch Road Apartments
1987
11
Mayfield Apartments - 345
Sheridan Ave
1987 & 1989
12
Montage Apartments - 4020 El
Camino
1998
5
Stanford West Apartments: Sand
Hill Rd
2000-01
63
101
Total Below Market Units
270
4
Packet Pg. 173
ATTACHMENT D: FACT SHEET ON ASSESSMENTS AT ABITARE & REDWOODS
Effect on BMR Unit Owners
July 24, 2002
RedwoodsCondos
at 4250 El Camino Real
Abitare Condos
at Alma & High
Number of Units in Project: 117 44
Total Number of BMR Units: 12 9
Year Built: 1983 1985
Amount of Assessment(s) &
Date:
$4,080
$13,675
July 2001
August 2002
$21,805.78
$24,425.66
$26,409.43
6/02
6/02
6/02
Units 304, 404
Units 104. 204
Units 111, 206, 211
302, 303
Total Known Assessments
$17,755
(There may be future assessments for other work.)
About $22,000 to $26,400
(There may be another assessment for further work depending on
results of investigation done under this current contract)
First Payment Due Date $4,080 assessment was due in full by July 2002
Payments on the $13,675 begin on 10/1/02
$277 per month installment plan available
Installments due: 8-15; 10-15; 12-15, 2002
Number of BMR Owners
Responding to City Survey
10
2
No. of Very Low Income 6 1
No of Low Income 3
No. of Moderate Income 1 1
BMR Owners That Did Not
Respond to Survey
2
7 (Note: 3 of these owners are in the process of selling their units)
4
Packet Pg. 174