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REOl.JEST
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City oCPalo Alto
City Manager's Report
HONORABLE CITY COtJNCIL
CITY MA1'IAGER
IvJy14 • .,,5
DEPARTMENT: POUCE
CMR:360:9S
Citizeas' Complaint SununarJ • Second QuarIer 1995
On November 20, 1989, Council directed the Police Department 10 prepare quarterly reports
thai summarize citizens' complaints. This is an informational report ol an cttizess'
c:ompWnts received and investigared by !he Palo Aill) PoI1<:e DepartmeDl during !he second
quatfer oll995.
RF.COMMENlMDONS
No Council. octioIl is required.
POuex WPUCADONS
None.
The following report is • summary ol all citizeto.s' complaints received and investigated by
the Palo Alto Police Department during the second calendar quatfer oll995.
A lola! ol 16 complaints ...-received during !his period (April· June 1995). Elevea
investigations have beea coocluded.
N • mailer ol routine, IIlaff I1IempU to i<jel>ury other associated issues that may DOt have
been included in !he initial c:omplain!. 0flicW C<J<?..<:tive ICtion (discipline, admonishment,
.)
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1nininJ. policy review) occurred in aD situations ",here • COOIplaiDl was cIeemed .ustained.
A eomplsinl is • .... Wned· wben lID investigation disclose. suffi<:ient evidence 10 clearly
prove the aIlegalioGs made. AbseDl such evidence, • complaint may be deemed '!lOt
sustained.' 0Iber c!leg~ of disposition include: 'unfounded,' whea it can be
demons!raIecS Ihat the alleged ac1ions di<I !lOt occur; and 'exonerated, < when the leU ,.en:
ccasislen! with deparlmeDl policies and procedure •.
None.
None requind.
AlTACIIMENTS
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DEFIN!J1QNS Of COMPtAINTS B'LCATfGQRV
f. Dtpanmt/lt PqIlcy and Proc:tdyrtINQ EmoI0YII Misconduct • Compla1J'lU
that acfdrou the department', polldes and pr~ In genn. not
emploYM misconduct. Examples L-Icluda d1$11g<aemant OVet speed DmIU.
par1dng fines, tnJfflc laws, etc.
2. Saryk;a -CompIalnb that addr_ tho fallurlli of an emp/cyee to perform •
reqund aervICe. EntnpIes Include falklre to return a phone cal, folo~ up
on lin InveftltJation.. respond to a can. etc. .
3. PtmungrlCggrttsy • CompIalnb that address discourtesy by an employee.
4. MlJI>OI!duet • CompIainU thllt addres. violations of dep-'rtment rules (\(
poIIcIeI beyond diaeOtWte$y. Examples Indude abuse of authority and
significant procedural errors.
S. lIootc;aua Fort:' . Complain" thlt eddreu tho use of ...necessary force
upotl • chIzen clurln91he _ of an ." .. t Of perf~ of dutle •.
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oh;r6SITI(JNs OF 199~CmzENS' .COMPLAINTS' 2nd QlIARrm
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NOT SUSTAINED D4SI'OSITIONS
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SUSTAINED DISPOSfTIONS ThIo_
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