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(1).( : City of Palo Alto
,_ City l\'lanager's Report -----------------
TO: HONORABLE em' COUNCIL
FROM: CITY MANAGER DEPARTMENT: POLICE
A~ENDA DATE: FebnJar)' 13. 1995 CMR:l40"S
SlJBJECT: Citizens' CompWot SlUJUDlIl')' • Fourth Quarter 1994
REOL'EST
00 Novembec 20, 198~. Cooncilauockd !he Palke Department 10 prepare quuletl)' reports
!hal summarize citizens' complaints. TIll, is an informational report of all citizens'
cxxnpIalnts received and investigated by !he Palo Alto Polic<: Department during the fourth
quarter of 1994.
RECOMMENDATIONS
No CounclIlIC1ion is required.
POLICY lMPUCt.T!QNS
None.
EXECtlI1YE SUMMARY
The following report is • summary 0( all ciliu .. ' complaints =ived and invesligated by
!he Palo Alto Police Department during !he fourth calendar quarter of 1994.
A \OOil 0( 18 complaints were received during this period (Oclober • Deoelllber 1994).
Twenly-<>ne investigations have been roncluded (!Ju-e., of wrucb are from !he previous
quarIen). Three complaints are still outstanding and will be concluded during !he first
calendar quarler 0( 1m.
As a matter 0( rou!lne. s!aff attempts 10 identify other associated issues that rna)' Il{)( bave
bee. inc:luded in !he initial complaint. Official corrective action (discipline, admonishment,
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lraining, policy review) occurred in all situations where. COOlpl.4ir.t was deemed sustaiDed.
A complaint is ' .. s!aiDed' when &!I investigation dis<:1oses sufficient evlderx:e 10 clearly
prove the allegations made. Absetll su<:lt evidence, • complaint may be deemed 'no!
s".!aiDed. ' Other categories of disposition include: 'unfounded,' when it an be
demonstraled that the alleged ICtions did no! occur; and 'exonerared.' wbea lb. acts were
consisteol with department policies and procedures.
fiSCAL IMPACT
None.
NODe required.
Definitions of comp!.unts by category.
Table of dispositioos foe !he fiscal year.
PREPARED BY: Rober1 1. Brenna~:= DEPARTMENTHEADREVlEW:C~ L
• • Police Chief
CITY MANAGER APPROVAL:
Bernard nt City Manager
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PEFINIT",,.S OF COMPLAINTS BY CATEGORY
1. Dtpll1!!lent PoJk:y I!Ild Proc&!!uraINo Emoloyeo Misconduct • Complaints
1hat adck9ss the department's polleT •• and procedures In genetal, not
employee miscOnduct. Examples IrIclude diSllgnKlment over speed !lm!ts,
parldng fines. trIIffic laws, etc.
2. Serylet • Complaints that address the failure Of an employee '0 per10nn "
requited service. Examples Include failure to return II phone caB. follow up
00 an investigation. respond to a cel, etc.
3. Deme!lDO!'lCoyrtesy • Complaints thet address discourtesy by an employee.
4. Mjscondyct • Complaints that address \IH)Illions of department ",Ies 01
policies beyQnd discourtesy. E><amp/es IrIclude abuse of a<.rlho<ity end
slgnIfIeant procedural errors.
6. !lnrw:esury Force • Complaints that addeo.s the use of unnecessary fO<'co
upon II citizen during the CO\M'SS of an arrest or per10nnance Of cJutjes.
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OJSPOSI'fJONS.OP,1$$4\CITlZENS~~¢OMPlAi';"s'~·4l0UARURi}·"· .. '";,,;;,,
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UNPOUNOfO OISPOSITIONS
Thlo_ ..
V •• MHet.
EXONERATfO DISI'OSIYIQNS
Th~ quan ...
V'."¥fo-dete
POLlCYI
PROCEDUR!
:t
3
2
3
8I!RVtee
2
4
8
DEMI!ANOR/
CDUIITEIIY
3
'0
.0.
2
UNNECM··,IW
MISCONDUCT POlICE
3 .0. ., ,
.0. o(Jo
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I I NOT SUSTAINED DI81'051TI01l8
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Thfl quarter .0. 2 .0.
V •• No-dat. 2 3 2
SUSTAINED DiSPOSITIONS
Ttl.., quart., 3 .0. 2 .0.
V,aNoodate 3 2 " 2
TOTA~ THIS DUARTER 8 3 7 3
TOTA~ YEAft·'!'O·DATE '0 18 '9, "
Ouring the fourth quertt:" 6 Gompl.,. wet • ..,.t.ln_ .... ulling I" ~. wrtnen ,.ptltnMCI.
end two emplOyella beftt Idmonlah.d.
.0.
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'!'OTAL
,0
~.6
3
'4
3
9
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5
'2 ,.
2'
60
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