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November ot l ~993
The Honorable City Council
Palo Alto. Califcrnia
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Xl:SSIQN DRIVEN BtJDGET -PROPOSED rIU DEP~'l'MENT ,.0RHAT
Members of the City Council
RepOrt in Bri ef
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This is an informational report; no Council action is required. The
purpose of this report is to provide the Council with an overview of the
proposed forw.at for the Fire Depa~tment'6 Mission Driven Budget (MOB)
Background
At a Council study session in June 1993, Council approved the concept of
a Mission Driven Budget. Each department was directed to develop a~ MDB
badget~ which puts an emphasis on services and impact measurements rather
than on the department's organizational structure.
The Fire Department is responsible for protecting life. property. and the
environment from the perils of fire, emergency medical illnesses and
injuries, hazardous materials incidents, and other calamicies and
disasters in Palo Alto, Stanford, and Stanford Liner Accelerator Center
(SLAe). The Department strivEs co accomplish its responsibilities by
maintaining a state of readiness through tr.e selection, training, and
retention of qualified personnel; public educat.ion and code e:rforcement.:
maintenance of equipment and water supply; and ongoing e· ... aluation and
implementation of improved safety technologies.
Onder the current budget organization l the Fire Department has one
division consisting of six programs in addition to Adrni'Jistration, which
include: Fire Suppression, Fire prevention, Trainin~.'. Paramedics, SLAC.
and Hazardous Materials. The Fire Department is a general fund Department
which provides public safety services to the corrmunity. ~he Department's
~perating budget is $13.2 million. The Department also take~ in annual
rev~nues of $5.2 million by cont~acting services to Stanford and SLAC,
providing paramedic services, and providing fire prevention and hazardous
materials inspection services. Permanent staffing includes 118
positions.
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Staff involvement from various levels of the organization was utilized in
the process of developing the proposed MDB structure. The staff met:
weekly from .June through August to discuss and de ... ~elop missions ,
functional areas, activities, and impact measures.
Tbe process began by list.ing all the .activities (At.tachment B) in ...... hich
the Fire Department is involved or participates, as ..... ell as developing a
listing of the C\lstomers (Attachment C) 'fihorn the departmeI\t services.
The missions, functional areas, and major activities were developed after
much input and discussion resulting from the two lists.
Di.8C uw·i pp
Th~ four functional areas proposed are: 1) Emergency Response ~anagementi
2) Envirotll1lental and Safety Management. 3) Training and Personnel
Management~ and 4) Records and Information ~anagement. Mission
statements~ goals, major activities and impact measures for each are
incl~ded in Attachment A.
Fire Department staff has attempted to present functional areas and major
activities that will be meaningful for the Coun9il. the public, and the
organization. The major activities contained within each functional area
reflect where the tr..ajor commitment of time and resources in the Fire
Department are dedicated.
The impact measures are customer service oriented measures. They attempt
to measure both efficiency and quality of work whenever possible. The
major activities specified for each functional area were developed from
the initial list of ~ctivities {Attachment B) taking into consideration
the actual history of resource utilization from previous budgets. ACLual
CG~ts and impact measures may be tracked at a more detailed level through
utilization of sub-activities~ ..... hich are yet to be determined.
Conelu.ion
The Fire Department staff has developed missions. functional areas. major
activity groupings. and impact measures which ' • .-111 more accurately
reflect the services provided by the Department. a~d provide useful
information to Council, seaff r and the p'.:.blic regarding the qu_antity and
quality of those services. Staff welcomes Council input: and suggestions
on the Fire Departmentis MDB budget proposal.
•
ully submitted~
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Attachtnents:: A
B
C
Fire Department Functional Area Activities and
Mission Statements
~ire Department Activities
rire Department CUstomers
Related Staff Reports: CMlb463: 93
CMR 55B:93
FIRE DEPARTMENT
~SSION DRIVEN BUDGET
Functional Area Activities and Mission Statement
Department Mission: TO protect life, property ~~d the environment from
the perils of fire~ hazardous materials~ and other disasters; and to
provide quality service to the public for the benefit of the community.
FUNCTIONA!. AREAS
1. bergenc:y aeeponlle Ma.nageaent
MiBRioo: To respond to requests for emergency services and public
as~istance in a professional and timely manner; to
w4intain personnel and equipment in a state of readiness
to handle emergency operations.
Major Activities:
A. Emergency Medical Servjces
Goal: To deliver emergency paramedic services in a
professional and timely manner; to deliver quality
advanced life support {ALS} service with regard to
patient care.
Impact Measure:
1. To respond to paramedic requests for service ~ith
appropriately trained personnel within 1)
minutes or less ____ percent of the time in-tne
Ilrban areas of Palo Alto and Stanford; and 2)
minutes or le9s percent of the time in t~
foothills. -----
2. To treat pulseless~ non-breathing pati~nts and
restore pulses and respirations to ____ percent of
patients.
3. To provide definitive care for heart attack
patients and improve or stabilize their medical
condition percent of the time.
4. :Recover _____ percent of the cost of emergency
paramedic services while providing t~e highest
q..lality service to the customer .
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5. Receive
survey.
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'. '.;'_ ~7""~
:';-.',.;.:
~ favorable ratings on customer servi~e
B. Fire suppression Services
Goal: To reduce deaths, injuries. dnd property loss caused by
fires; provide rapid deployment and management of fire
suppression resources designed to meet the anticipated
fire hazards of the palo Alto-Stanford Co~~unity.
Impact Measur-a:
1. To respond to fire emergencies (front ramp of fire
stations to Bcene) within minutes or less
percent of the time for the urban areas of Palo
Alto/Stanford and to respond to fire emergencies
fire station ramp to scene within minutes or
less percent of the time for the foothills.
2. To confine fires to the room or area of origin __ __
percent of the time.
3. Limit property lOBS to $ 0.15 per $1000 market value
of property protected and limit the incidence of
building fires to 2 or less per 1,000 population.
". Receive 'favorable ratings on customer service
survey.
C. Res~Je Services
Goal: To identify specialized rescue hazards of the community;
and provide emergency rescue services through the use of
properly trained and equipped perso~~el.
Impact Measure:
1. Be prepared, trained, and equipped to respond to and
mitigate % of speci.al rescue (vehicle,
indust.rial ~---wa:"ter) emergertcy requests for service
annually.
D. Hazardous Materials Release Mitigation
Goal: TO protect the public and the environment from the toxic
effects of unauthorized releases of hazardous materials.
rmpact Measure:
1. To respond to :# hazardous materials emergency
requests for service annually.
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~ 2. To confin~ incidents co the room or area of origin
____ percent of the time.
E. COmmunications & pispatching
Goal: To dispatch appropriate emergency r"asponse units in a
professional and ti~ly ~anner.
Impact M'!asure:
1. To dispatch emergency :r:'equests fClr service within
minutes or less percent of the time.
2. To dispatch # of fire, medical, or oth~r related
emerger-cy requests for service annually.
F. Disaster Preparedness
Goal, To establish, maintain and manage the Cityr s
Plan in antiCipation of natural or human caused
in k.eeping with known risks and in a coat
manner.
Impact Meas'Jre:
Emergency
disasters
effective
L To conduct City
management for
employee training on disastEr
percent of all employees.
2. To conduct
techniques
annually.
Community training on disaster survival
for percent of the community
J. To conduct ___ I of emergency planning meetings
armually.
G. Water Supply and Fire Hydrant Maintenancp Services
Goal: To design, i~spect, test and maintain a water supply
systeru consistent with the fire flow demands for the
communities of Palo Alto and Stanford University.
Impact Measure:
1. To conduct % of fire hydrant tests and servicing
on an annualbasis.
2. To identify \ of fire flow
deficiencies, --and report to
purveyor wi thin days .
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and
the
water
water
supply
6}'stem
Mission:
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3. To ens·,J.re water supply and/or fire hydrant
deficiencies are corrected _'" of the time within
da.ys.
To p;(ovide public safety and environmental protection
through proactive code development; and to provide
preventative measures through ed~..lcation. community
awareness, code enforcement. ~dministrative and
engineering controls.
MajOT Activities:
A. Fire Code Development: and Adoption
Goal: To develop codes and ordinances for the prevention of
fires and unauthorized l'eleaees of hazardouB materials; to
review and adopt the uniform fire codes wi th amendments to
meet the local co~~unity needs.
Impact Measure:
1. Evaluate prinCipal causes of _'" of building fires
an.d identify reasonable fire code solutions to
reduce the likelihood of repetitive fires; to adopt
the uniform fire code and amendments within days
of its availability for adoption. --
B. Fire ind Hazmet COde Enforcement
Goal: To inspect all applicable occupancies for fire and hazmat
code compliance on an fire hazard priority schedule.
Impact Mea9ure~
1. Inspect _ % of all applicable high hazard
occupancies -every si.x months .
.2. Inspect % of all applicable ordinary hazard
occupancies every twelve monthe.
3. Inspect 'of all applicable light hazard
occT..lpancies-every thirty six months.
4. Achieve __ % of corrections of hazards identified.
S. Recei ve _ t favorable ratings on customer service
survey.
6. Review building project plans,
developers, and issue permits within
the time.
consult with
_ days _% of
c.
D.
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Fire Cause Investigation
Goca:l: Determine whether fires are started by accidental means~
unsafe conditions, or acts of arson.
Impact Measure:
1. Determine fire cause in 'of all iirea
investigated by Fire Prevention Bureau,
PUblic Education
Goal: To provide education and training to the communi ty to
reduce the incidence of fire, explosion. and hazardous
materials releases; and to prepare the public better for
reporting and dealing with medical emergencies and other
disasters prior to the arrj.val of emergency responders.
Impact Measure:
1. To conduct public education on t>icycle safety for
2.
percent of the PAUSD 5th & 6th grade school
children.
To conduct Community training and education on fire
safety issues for ____ 1# of people in the communi ty
annually.
3. To conduct # of public safety talks and/or
meetings annually.
E. Special Events
Goal: To provide support and coopere:tion with all ci ty wide
special events, as appropriate. To provide proactive
safety and accident prevention oversight.
Impact Measure:
l~ To attend meetings and review plans for city special
events for a.ll applicable fire safety conditiom:
within __ days of submittal.
2. To provide technical support for __ # of special
events a~Jlually.
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Mission: To promote
comprehensive
development.
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professionalism and
recruiLme:lt, hiring.
diversity through
troining and career
Major Act.iyities:
A. Training and Technical Developm~
Goal: To provide in-service mandatory
development to personnel such
requirements are met.
Impact Measure:
training and technical
that City and State
1. Conduct • of fire training teets, drills and
evaluati~on an ~~ual basis.
2. Prcvide '" of personnel 'With the mandatory training
requirements of City, COWlty, State. and Federal
Governments.
3. Ensure \ of fire department personnel have
undergone-physical fitness testing.
B. Recruitment & Selection
Goal: To provide professional outreach. recruitment, testing,
hiring. and promotional practices. to foster diversity in
selection~ hiring. and promotional processes.
Impact Measure:
1. Ensure l of fire department authorized staffing
level is:maintained.
2. Ensure \ of departmental affirmative action goals
have been achieved or maintained.
3. Ensure 'of fire department personnel have
undergone-career development training.
Mission: To provide essential fire department recorda and
information in accordance with applicable state and local
laws and to provide the public with appropriate access to
information.
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Majgr Activities:
A. Maintenance of Required Reporting Systems
Goal: To provide professional and timely reporting to COlJnty and
State Governmental Agencies of mandatory reporting
requirements.
rmpact Measure:
1. Ensure % of the mandatory reporting requirements
of County, State~ and Federal Governments are met.
2. Ensu:-e _t of fire depao.rtment personnel have access
and. training to properly input data into FIRS .. :f"r8,
Hazmat systems.
B. Public Information
C..oal: To provide professional and timely responses to public
requests for information.
Impact MeaslJre:
1. Answer telephones within rings % of the time.
2. Respond to reque B ts
information within
for fire department records
days __ t of the time.
3. Survey __ , of the counter public contacts and have
__ , of respondents expressing overall &atisfaction
with quality of service.
C. New Systems Devglopment
Goal: To develop new applications using advanced technology to
meet the requirements of mission critical computer system
applications.
Impact Measure:
Develop and implement a new Computer
Di6patc~ling system to reduce reeponse
emergency calls over a 3 year period.
completed in 1996.
As~isted
times to
To be
2. Implement new fire department records management
system to comply with state requirements for fire
incident and hazardous materials reporting by 1995.
3. Implement new personnel and training records system
by 1996.
4. Develop and implement a new Optical imaging records
filing and management system by 1995.
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AT'l'ACI!MEIiT B
FIRE PEPbRTMEN'r ACTIVITIES
1. Fire Code Development/Adoption: UFC and local amendments.
2. Prevention Inspections: vio~ation9 & corrections.
3. Fire Code Enforcement: Plan check, Project reviews, on-site
inspections. final permit.
4. Emergency Responses
5. Hazardous Materials Management
6. Public Education: (annual fire safety show & poster contest, demos,
CPR, etc.)
I. Disaster Preparedness
S. Regional Fire Service Agreements: Station #8 Staffing
9~ Foothills Fire Plan
10. Fire Mutual Aid Plans
11. Strategic Planning: Local. Regional
12. Stanford Fire Contract Management
13. Investigation of Fire and Hazardous Materials incidents
14. Critical Incident D~briefing ~ Peer Counseling:
~S. Fire Alarm system Coordination:
16. Information Management: Fire Report. Fire Inspection. Medical
Reporte.
17~ Employee Training
~B . P.egional Training
19. Fire Hydrant Testing, Blue Dot & Data Management
20. Employee Selection 'er.~cy level) an~ Promotions
21. Public Information
22. Bicycle Safety Education
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23. Human Relations. Fire & Airport Safety Committees
2~ . CWl'l:llluu.ic:able Disease Immunization and Reporting
25. Physical Fitness Eyaluation Program
26. Knox Box key safe program
27. Weed Abatement
28. Stanford Medical School Field R~erience
29. Fire Science Internship (Host Department)
30. Weather Station Operation
31. Invalid Assistan~e
32. Utilities service Response! (water heater. pilot lights)
33. CEQA Reviews
34. Basement Pumping during flooding conditions
35. Voter Polling Stacions
36. Water Rescue
37. BOC Operations
38. paramedic & EMT Student Field Training
39. Ride-along for public and career interests
4-0. Personnel Management : Evaluations , Grievances, 'l'imecards r Injuries
41. Facilities Management~ Development, Maintain
42. Equipment (vehicle) Manageonent: Develo~ment Maintain
43. VeGicle custom fitting (new brackets etc.)
44~ Labor Relations
45. Complaint Management
46. Staff Reports
47. Budget Management
4-8. Inter Department Communications
49. Intra Department Communications
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so. Phone Calls
51. Counter {~lic Access) Services
52. Audio Visual Communications {cable, VCR)
53. SBga Compliance & Request for Services
54. consultation
55. planning & Research
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A'l"l' ACIIKBNT C
FrRE DEPARTMENT CUSTOMERS
1. Palo Alto Residents.
2. Stanford Community (Re9ide~te~ Hospital, Medical School. etc.)
3. Employees Ii: customers of local industry and cOmMercial businesses.
4, COIllIl'.uting public.
5. Neighboring Communities.
6. Schools (PAUSD. Private~ Foothill at CUbberleyl.
7. Medical cus~omere (Patients at Dr~s offices, oucpatients from SOH,
urgent care facilities and Palo Alto Clinics .. Homeless. VA Hospital.
8, Athletes using city and Sta~ford facilities.
9. Bicycle riders and skate board dudes.
10. Pedestrian and auto accident victims.
11. Drug abusers.
12. Other Fire Agencies: (auto and mutual aid)
13. Other City Departments ie.A., Planning, IRD, etc.)
14. City employees hurt on the job or ill while at work.
15. Police Dept (SWAT)
16. Utilities Dept (Gas LeaKS)
17~ Open space
1.8 • AirpQrt
19. Stanford Medical School
20. Paramedic School
21. Elderly Facilities: Lytton Gardens, Cas a Olga, Channing House,
Forest Towers.
22. Neighborhood Organizations: College Terrace, Crescent Park. Barron
Park, Foothill Homeowners Assn.
23. Local Media: Palo Alto Weekly and Mercury News.
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24. SLAC Employees
25. Permittees (Architects. Engin~ers, ~Private !ndustry~ etc.)
26. County Agencies (EMS. EMA~ etc.j
37. Business Organizations {Chamber of COnm'lerce. Stanford Industrial
Park, Safety Group. Board of Realtors, etc.)
28. People/Groups requesting freed~ of information (Toxics Coalition,
Realtors~ Lawyers, Cjtizens)
29~ State & Ff;d Agencies (OES. FEMA. sm. Cal EPA. Regional Board,
SCVWO. OSHA)