HomeMy WebLinkAbout0469.093September 9, 1993
THE HONORkBLE CITY COUNCIL
Palo Alto, California
/
MissigD Driven Budaet -propose~ Police pepartment FOrmat
a.port ill Brief
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Thi5 is an informational report and no Council action is required~
The purpose of this rgport is to provide the Council with oar.:
overview of the proposed format for the Police Department's MisSion
Driven Budget (MOB).
BaqkqroUDd
In the current format, the Police Department is reflected in the
City's buoget document as having thr~e divisions, Police,
Communications, and Animal Services, ana l4 programs (see Appendix
A). For 1993-94, the Council and members of the community are able
to determine that the Police Department's budget is $17.8 million.
The Police Department is authorized 167 positicn3 that are listed
in the current budget and di~terentiated only by the three
divisions r A person looking at the budqet document cannot tell how
many positions or tUll-time equivalents (FTEs) are associated with
each of the programs ~ The. current fonnat depicts the way the
Department is organized and gives little, if any, information about
the variety and quality of services that are provided to the
community. It is also next to impossible to determine how much
these services oost. Using the MDB format. ho~ever, this
information becomes more readily apparent and meaningful, not only
tc the Council and mero.bers of the public, but to the members of the
Police Depart~ent as well~
Sl' .... m. ry of Proce.ss
Selected employees from all levels of the organization have
invested hundreds of hours in the development of the proposed
format f~~ the Police Department and have participated in
considerable analysis, di5c~s~jon~ a~d revision. Staff ~~g gon~ to
great. lengths to present a bUdget that accurately reflects the
Department by the services provided to the community, and not by
the traditional organizational structure. The new format depicts
interaction across current divisions a!'ld programs. Appe.ndix B
illustrates the Police Department's currcr..t programs and 'Where
their respective activities \iill appear under the proposed .MOB
form.at.~
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A brief SUJl1Dlary of the process used by the Police Department in the
development of the proposed format is important to lllore fully
understand thE end product. Prior to the initiation of MOB, the
Police Department was in the process of developing a five-year
Strategic Plan. A group representing a cross-section of the
orqani~ation had been form~d to identify and address both current
and lonq-term .tssues~ Ttlis Strategic Planning group 'Was utllized.
to develop the initial f~amework of the Police Department's
proposed Mission Driven Budget. committee members first developed
a comprehensive list of activities and services provided by the
Police Department. From this list ot identified services and a
subsequent list of customers, the committee then drafted the
Department's missio~ statement and initial functional areas.
Throu1Jhout the procee;.s, regular lfleetings ""ere held to update
Department managers on MOB and to further develop the Department's
mission statement, functional areas and functional area mission
statements. Missio:1 statements and functional areas 'Were finalized
at a two-day oftsite meeting ~ttended by all Department managers.
Recoqnizinq that line-leVel input was critical to the development
of major activities and impact measures, a Department steering
committee, conSisting of 20 employees representing each work qroup~
was selected. This group drafted the Department's major
activities, goal statements and impact measures, which are
presented to Council for consideration. The management staff ~hen
final,ized the format. Staff believes that the involvement of line
level employees has resulted in a better product and one in which
ownership by more members of the organi~ation will be taken.
~etioDal Areas
It should be noted that sev~l:al basic paraJlleters .,.,ere usea l!"l the
development of the proposed format. These parameters included the
premise that existing :c;;taffing levels would be maintained, that
some service levels are currently at superior and/or acceptable
levels" and that other service levels can and s-hould be given
additional emphasis~
Another important premise includes the fact that many people within
the Departm~nt provide similar services in different ways. As an
example, when staft initially addressed the question: "What is the
~ost basic service L1e Department provides,· the obvious anSYer is
that when a citiZen caU,s for police assistance, a response
fellows. ~he traditional and ~O$t commonly thought of resp~nse is
represented in the form of offic~rs being dispatched to provide
that assista.nce~ Ho .. ever, 'When staff closely analyzed this answer,
it became very apparent that responses are also provided by animal
control officers, communications dispatchers and civilian
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personnel who work at the public counter. These emplQyees
frequently handle the request$ ror service themselves, without the
need for a police officer. Usinq these premises and parameters,
functional service areas were developed.
Staff categorized the mftj~r activities/services into 11 functional
areAS. Early in ti1e precess / over 20 fu.nctional areas were
identified. The number of functional areas was reduced (refer to
Appendix C) as mission statements for each erea were developed and
as consideration lias given to timekeepinq logistics. Staff
continually asked why services ver~ performed, who performed the~,
how they were perrormed, and who were recipients of the ~ervices.
A brief explanation of the functional areas includes the followinq:
fundam~ntol
activities
earlier ..
Response to Requests for Service -includes
associated ~ith the basic service noted
2. Critical Incident Resolution -encompasses the activities.
that move beyond a basic response and usually require the
use of specially trained employees. These .first two
fundamental areas are primarily reactive in nature.
3. Inyestigations and Dispositions -covers the activitie~
associated with conduct~ng investiqations, collectinq
evid.ence. and reaching case dispositions. Funds for
services provided in this functional area are currently
spread throughout four proqr-ams.
4. Cgmmun] ty Policing, Education/crime Suppression
inclUdes proactive activities that address crime trendS,
community involvement and educatic..n, and youth services.
Under the current budget format. funds for these services
are incll1ded in five or t.he Department.'s proqrams.
5. Traffic Services reflects thoe major activities
associated with traffiC safety and enforcement.
6. parking servJL~ -covers the activities associated ~ith
parking enforcement and citation processing.
7. An..im.al service~ -includes se:cvices related to animal
care and safety~
8. Special Events COVEl"S activi tie:3 related to major
special events during ,-,hich Police Department staff
provide planning and assistance. Together with the
functional areas of Parking Services and Contracted
Regional Services, this area has conSistently received a
siqnificant level of public interest. As 'With other
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functional areas,
traditionally been
departm~nt programs.
funds for these activities
spread throughout at least
have
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9. Contracted Regional Services -covers onqoinq services
provided to outside aqencies through contracts and! or
formal aqreements~
10. Information MarH!IIgQment -includes the many activities
associated with the processing and dissemination of
infonnation received by the Department and the
development and i~plementation of new tec~~oloqies.
lL ~ __ onnel Select.ion :!lind Davel nOi"ter-:t -encompasses the
activities involved with hiring, promotion, training, and
personnel recora management of departmental pe~sonnel~
Due to the time and costs associated with these
activities, and the impact they h~ve on the services the
d€partment provides, staff concluded that a functional
a:t"ea is warranted.
CUrrently, Communications appears in the Police Department budget
as a division4 During the review process, staff determined that
communications is an overhead function that provides assistance to
other departments such as Fire, Public Works and Utilities in the
delivery or their services. As a result, 9-1-1 Police Dispatching
appears as a major activity under the functional area of
Fundamental Response for Requests for Service in the Police
Department. Dispatching activities for the other departments will
be reflected in their respective budqets, and Stanford dispatching
appears in the Cont~actu31 Reqional Services functional area~
Kajar ~ctivities and Impact M~.9ureB
The activities and services provided by the Police Department as
reflected in the attached list (Appendix D) 'Were revie'W'ed and
discussed by members of the Police Department. As a result of that
review. major activity areas became apparent. Initially, over 80
major activities were identified~ This number was reduced to a
~ore manaqeable numbe~ of 48~ Goals fo~ each major activity were
also identified. All major activities and their respective goals
represent ongoing services.
Impact measures were then formulated. Staff strived to develop
measures that would provide th€ Cvuncil with information to assist
1n making informed decis10ns, measure and provide an evaluation
tool to be used in the determination o~ ho~ well the services were
being provided, and explain why the services were beinq provided.
Signi.ficant effort was put into avoidinq 'Workload measures, and
emphasis was placed on measures that reflect timeliness,
effectiveness and quality of services.
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This part of the process was very diffic:.:lt, especially for some
major activities such as special events. It is important to note
that impact measures for all sub-activities within major ~ctivity
areas were not prepared. Staff attempted to focus on m~asures that
represented the most important and most frequently provided
services. consideration was also qiven to the feasibility and
workload ramifications associated with tracking the information
needed to establish the measurements and costs~ as well as to the
ability for employees to record their time spent in each activity
without it becominq too onerous a task~
Additionally, attempts were made to avoid measures in which little
or no control over the volwne of services was possible and measures
that included subjective and arbitrary qualifiers. As an ex~mple~
staff oriqinally thouqht of an impact measure for the major
activity of" Crisis Resolution that read: "Successfully resolve X
number of critical incidents." This measure was eliminated because
staff has no control over the number of critical incidents that
occur and the definition of "successful" resolutions varies from
incident to incident~
Coac1gsiol!
Staff's qoal of providing information to the Council and members o£
the public that is understandable and meaningful, toqether with
providinq a truer reflection of the types and quality of services
the Police :Department delivers, 'Was the quidinq factor in the
evolution of the document. To that end, staff welcomes Council
input, suggestions and feedback in achieving those qoals.
Respectfully SUbmit~d~
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Chief
Appenaices A, B~ C, D
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POUCE
DEPARTMENT
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ANIMAL
SERVICES
DIVISION =r POLICE
DIVISION,
Admlnlstrallon Administration
and General and General
Support Services Animal ContrOl
Field Services Animal Care
• Crime Prevention Spay & Neuter
Clinic
Personnel
and Training
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Investigative
Services
TraHie EnlorC'lment
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APPENDIX A
COMMUNICATIONS
DIVISION
Administration
and General
Operallon.
Maintenance
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Appen~L
PALO ALTO POLICE DEPARTMENT
CURRENT BUDGETED PROGRAMS
* POLICE * ANIMAL SERVICES * COMMUNICA-
TIONS
PROPOSED
Op.'tllinnl -l fUNCTIONAL Support "i,ra' Crim" PltQunnl1 11WtI1\iQlt!vtl ffll'ia Aniptal Animal CII. 5»..,. .nel ......
Stllv!e •• Sel"v!1!&' PI.vllnlllln '"' Servloe. fnfufGllrne"t Conlrul N.uler ClinIc ~.nanc:.
AREAS TrllnlnQ -
1. Fund.mMI.1 X X X X X X I X
AIII'pun .. to
Requl.t, 'Of
S.IVJ"I&
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'f-, I,O __ ?j=
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I I :~ I ~l=i u X X
A-SQAIJ\m
I 3. tt1Vhtllilll\iQ~ I&r.o:I I X X X I I
, . .': '. ..... -..
Cliapoellianl ..
of. Communlt'; F"oUclflg, 'j x X X X X
(due'lfon/Cr"tlll • -j .,
j SupPle.lllon
I --I 6. Tr.llla Seryla"'l , , X • I
6 P,uking Stlf',I~.1 X X X X X
i I. 1. Ani",., S.r\llc~. X X X X X
8. Splints' (¥vnll X X • X
9, Cal'lUlated R4\iiOl\II X X I X X X
5,'lfIC8&
10. In'urm_tlon X X I I I X I II I i I X I X
M.n~.m.nt
. ,-~ D 1'. P"lonn,) X I X I X I X I X I X I X I X I X i X I X .", 5 •• allan .nli
OlwloJlm,rll
• *Current Admin;lt(ation and Ol"e,at Programs .r. not .hown. Theu program. will be ntUected .s A"oc.\ud Adminit.tr.tiorl ch.rgfl, in approplillill Function,1 Ar •••. . .
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.o.ppendix C
1. FUNDAMENTAL RESPONSE TO REQUESTS FOR SERVICE
MISSION STATEMENT
To provide the public with Initiat police response to emergency 8r.d non-emergency
requests for service in a coordinated and timery mQnner.
MAo,IOR ACTIVITY: 9,'" ANP DISPATCHING SERVICES FQ!U'ALO ALTO POLICE
Goal: To provide coordinated, responsive and reliable 9-1-1/City dispatch services for
Pa 10 Alto Police.
Impact Measure,
Answer X % of 9,',1 calls by the X ring.
Dispatch X % of emergency cails within X seconds.
MAJOR ACTIVITY: EMERGENCY RESPONSE TO REOUESTS FOR SERVICE
Goat: To provide the public with initial police response to emergency requests fer
service in a c:oo!"din2ted and timely manner.
Imoact Mea$yru
Respond to X % of emergency calls within X minutes or less.
MNjOl :,p-iWITY: NON'EMERG~NCY RESPONSE TO REQUESTS FOR SERVICE
Goal: To provide the public with initial police response to non·emergency requests for
service tn a coordinated and timely manner.
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!mp'c:1j Measures
Respond to X % of non-emergency calls within X minutes or less.
MAJOR ACTIVITY: MYNI CODE ENFOr.CEMENT
Goal: To provide the pub tic with effecti .... ·e response to reQuests for service 8S defined
bV the Palo Aho MuniCipal Code in a coordina1ed and timely manner.
J ropaGt Measures
Resolve the problem "",j1h X responses to the same location, regarding the sarna
p!"Oblem, within X time period.
MAJOR ACTIVITY: REGIONAL ASSISTANCE RES~
Goar: To provide assistance to a sing[e incident upon request from an adjacent
agency while maintaining the safety of the citizens of Palo Alto.
ImDlct Measures
Respond Officers to the reQuesting agency X % of the time, while maintaining
appropriate staffing leve)s withi ... Palo "'I!o.
MAJOR ACnVIOY: TRAFFIC ACCIOENT RESPONSE
Goal: To respond and manage acctdent scenes while rendering assistance to accident
victims.
Impact MeaSures
Clear the roadway of non· injury accidents X % of the time within X minutes or
~ss after 'the arrival of the first officer.
Complete CHP coliision forms with tess than X % retum rate.
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2. CRITICAL INCIDENT RESOLUTION
M!SS!ON STATEMENT
To contain and resol\l& critical situations wh,le minimiZing: risk to the pubnc and
emergency services personnel through the use of speciany trained units.
MAJOR ACTI\II1"Yi-D!SASTER CONTA!NMENT
Goal: To contafn a disaster situation while minimi2ing the risk to the public and
emeigency services personnel.
Impact Measures
Contain the disaster situation to the area of origin X % of t~,t! tirne.
Have X % of person"el trained and ready for deployment.
MAJOR ACTIVITY: CIVil DISTURBANCE RESPONSE
Goal: T(\ provide spe<:ial!y trained units for expeditious deployment to civ~
dislurbarlCes to reduce the risk. of injury or property damage while maintaining
peace and order.
Impact Measyres
Have X % of personnel troi:lined and ready for deployment.
Deploy special units within X hours of the initIal call to an unforseen
disturbance X % of the time.
MAJOR ACTIVITY: CRISIS RESQ!,,VTllll!!
Goa': To provide specially trained units to effectivery engage and resolve criticar
incidents with minimar risk to public and emergency services personnel.
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Impact Ma';lUrt'
Have X % of personnel trained and ready for deployment,
Deproy special units within X hours of the initiaf call X % of the time.
MAJOR ACnyrry: MUTUA! AID ASSISTANCE
Goaf: To provide 10rmaj mutual aid to requesting agencies for critical inCidents while
maintaining the safety of the citizens of Palo Alto.
ImpaCt Mallur"
Have X % of personnel trained and ready for deployment.
Deploy special units to requesting agency within X hours of the request for
emergency response.
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3. !NVESTIGATIONS AND DISPOSITIONS
MISSION STATEMENT
To apprehend and proseeutG offenders andlor resorve Investigations In a timely and
'thorough mannST.
MAJOR ACTIVITY, INVESTIGATIONS
Goal: To gather and analvze aIr pertinent information available to establiSh B nexus for
conclusion or further lnvestiyation.
Jmps r;t MeaW[@1
Achieve a re!U'n rate of jess than X % of cases to patrol -due to defiCiencies in
the 'mltia! )nvestlgation.
Increase the tnformation gathered by neighborhood checks by X %.
Determine whether to inactivate or continue an investigation wfthin 14 days of
report.
MAJOR ACTIVITY, OFFENDER IDENTIFICATION. APPREHENSION PRQSECVTIQ!l!
AND INVESTIGATION RESOLUTION
Goar: To coordinate. research, analYle, compile and interpret information to ensure
apprehension ana prosecution, or resotution of an invest~gation.
Impact Measure-s
Identify X % of a!1 offenders.
Cfear X % of assigned cases.
Attempt to serve X % of warrants.
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MAJOR ACTIVITY' PROPERTY/EVIDENCE
Goal: To collect, prOC8".ss and store evidence to aid in the identification and
prosecution of offenders and to appropriateiy return/dispose of property u~n
compretion of an investigation.
lroplet M.13ure:t
Ensure Itlat X % of prints lifted at the scene are readable.
Maintain a property evidence prOCessing toss !'ate 01 ress tnan X %.
Notify owners of property evailable for release within X number of days.
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4. COMMUNITY POLICING, EDUCATION/CRIME SUPPRESSION
MISSION STATEMENT
To reduce criminal activity and enhance the public's sense of !3fetv through publir:;
educational services and proactive Jaw enforcement efforts.
MAJOR ACTIVITY: yOUTH SERVICES
Goal: To provide educational programs, facilitate posItive relations between youth and
police, and ensure appropriate consequences for youthful offenders.
lmpact Measures
Achieve a recidivism rate of less than X % of juveniles divened.
Increase particip<ition of youth in the Explorer program by X %.
Reach X number cf students with drug education training,
MAJOR ACTIVITY: CRIME SUPPRESSION
Goar: To reduce criminal activity and minimize drug-refated offenses through
utilization 01" proactive and m'.JJtj~djscipfinary law enforc~mant methods.
Impact Measures
X % of identified crime trends will result in the utilization of a Tactical Action
Plan.
MiniffFile \llCe, crime and other related activities b .... r~'.:'\:.· .. ·,;;;;.g X % of .1!1
sp-;:-!:::.::::!~-.~ jJt::n:aimng to regulated Dusinesses for code enforcement.
Achieve X % of firing rate with the District Anorney's otfice on art drug arrests.
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MAJOR ACTIVITY-COMMUNITY POLICING/EPUCATION
Goaf: To increase pubrtc safety awareness through educational programs specificatly
structured to promote: protection of self, property. and community
involvement in problem reSOlution.
Impact Measures
Assist in the reduction of crime by X % in targeted areas th:"ough Neighborhood
Watch, communitY meetings and home security inspections.
Notjfy affected businesses and residences at ident'lfied crima-trends within X
number of days after identification of trend.
Resolve X % of identified problem areas having disproportional reque.its 10r
service through community participation.
MAJOR ACTIVITY: BlCYClE THEFTIRECOVERY pROGRAM
Goal: To reduce the incidents of bike theft and tQ enhance the recovery and return
of stolen bicycles.
Impa ct Maasures
UCimse X % of bicycles SOld in Pa'o Alto,
Reduce bilee thefts by X %.
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5. TRAFFIC SERVICES
MISSION STATEMENT
To minrmlze Injury and property damage by promoting iii safe and orderfy flow of
pedestrian, bicycie and vehicular traffic.
MAJOR ACTIVITY: IRA~F(C ENFORC~
Goal: To increase driver safeTY awareness and decrease accidents by enforcing
vehicle code violations.
ImPlct Measures
Reduce by X % the number of accident.') at the 5 loca1ions where aCcidents
most rreQ uentfy OC(:lJr
Achieve X % compnance fate of commercial 'Vehicfes inspected.
Reduce the number of bicvcle·related accidents by X %.
MAJOR ACTMTY: SCHOOL SAFETY
Goal: To ensure the safety of school children in thei,.. travels to and f~om school.
Impact Mea su res
Maintain X % accident rate at crossing guard conrroried intersections.
RediJCe '~he number of accidents related to !fayel to and from schoo' by X %.
MAJOR ACTIVITY, DUI SUPPRESSION
Goa': To reduce DUr rerated accidents through education and drunk driving
enforcement.
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ImRIe! Measures
Maintain alcohol· related ~c.cjder.ts by X % beiow national averages.
MAJOR ACD\lJTy; TRAFFIC COMPLAINT RESOLUTION
Goar: To resPOnd and resolve Citizen concerns regarding specific traffic-related issues.
Impact M@13ures
Respond to X % of traffic complaints within X number of days.
SucCeSsfutly resolve X % of traffic-related complaints.
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6. PARKING SERVICES
MISSION ~TATEMENT
To manage. enforce end resolve vehicle parkind regulations ancl issues in &n effort 10
facilhat. the timety movement of vehicle. and provide for publfc safety within the City
of Palo Alto.
MAJOR ACTIVITY: PARKING ENFORCEMENT
Goal: To enforce vehicle parking regulations ar.d resolve parking issues.
Impact Measures
Achieve a X % compliance rate for paJi<.ing time limits,
Reduce the number Of OiJtsta.,,\ding habitual parking offenders to X.
Reserve X % of overnight parking issues within X days of receipt of the
eompraint .
.MA.!QB AC'T1VITY: PARKING ClIATlON PROCESSING AND TRACK!NG
Goal: To process and track parking citat!ons through the use of current and accurate
data.
Impact M,asures
Enter X % of an parking citations into rite automated systems within X hours
of the issuance of the citation.
Achieve a parking citation error rate of no more than X errors per 1 ,000 parking
citations rssued.
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MAJOR iI.CDVITY; ABANDONED VEHICLE ABATEMENT
Goar: To identify and remove vehicles that are abandoned, stored or h3lardous on
st!eets and p ubfic property.
(mOBel Mellur.,
Respond to X % of abandoned vehicle requests within X workdays and resolve
X % abandoned vehicle issues wrthin X days.
Respond to X % of !tored vehicre requests within X workdays and resolve X %
of all stored vehicle issues within :~ days,
MAJOR ACTIVITY; PARKING ADJUpICATIQN
Goal: To ensure due process of contested parking citations in a fair, just and timely
manner.
!!rIpael. Me,sures
Resolve X % of art contested parking citations within X davs of the requested
initiar lnvestfgation.
Resolve X % of an contested parking citations within X days of tne hearing.
MAJOR ACTIVITY' PARKING SPACE UTILIZATION RfS~
Goar: To optimize the utili28tion and efficiency of an potential public parking space.
'mpHg! Measures
Achieve a parking c~tatlon dismissal rate due to poor signage andlo( marking of
no more than X park.ing citations pttr LOOO issued.
Identify X under·utilized parking spaces in City lots for short· and' long-term
parkfng through lot utilization surveys.
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7. ANIMAL SERVICES
MISSION STATEMENT
To ensure the protection and well-being of animals and paople by providing respor;,jve
and proactive animal services.
MAJOR ACTly!IY: PET ADOPTION AND RElATEP OWNER SEilVlCil
Goal: To ensure the protection and wen-being of animals and people by promoting
responsible pet ownersh[p through animal adoption counselling, education and
sup pon: ser ..... ices.
Impact Measures
Adopt X % of adoptable animals to suitable homes.
Maintain the rate of adopted animals returned to 1he shelter at ress than X %.
Present a humane education program to X number of children to the schools of
Palo Alto.
MAJOR ACTlV!TY: ANIMAL CARE
Goal: To ensure the protection and well-being of animals by providing animal rescue,
medical treatment and ongoing care services.
Impact Mea!fures
Exe/cise/sociafize each adoptable dog/cat for X hours per week/day.
Provide a shelter hygiene ,program to keep disease outbreak. at the shelter at
less than X %.
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MAJOR ACTIViTY: ANIMAL-RELATEP HEALTH ANP SAFETY
Goa!: To minimize animal-related risks to public health and safety as it relates to
animals bV providing the appropriate service!'.
Impact M Ba!mreS
auarantine X % of domestiC' animals invol .... ed in a bite withiil X hours!days.
Decrease the number of Ie-ash law and pooper seooper ordinance violation
compraints by X %.
MAJOR ACnVITY: PET RECOVERY
Goal: To ensure the protection and well· being of animals and people by providing
services to allow pets and their owners to be reunited.
Impact Measures
Increase by X % the number of animals at thE" shelter that Bfe reunited with
their oWl1ers_
MAJOR ACTIVITY: OVERPOpuLATION COmROL AND DISEASE PREVENTION
Goal: To ensure the protection and well-being of animals and people by providing
poPlJlation control and disease prevention services.
Impact Measures
Prevent 24,000 births of dogs and cats per year through iow-cost spay and
neuter surgeries.
Increase H,e number of IOW-oC05:t vaccinations and spav/neuter surgeries for
targeted groups bV X % bV providing more sources of financial assistance.
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8, SPECIAL EVENTS
M!SSION STATEMENT
To provide ponce servjces to assure. safe environment for community special events
while mkllmlzing cnaruption to the public through appropriate planning and staffing.
MAJOR ACTIVITY; CITY SPONSQREP EYE/US
(':lOaf: To assist City departments with planning and coordination of events to assure
public safety with the least amount of Clisruption.
Impact Ms.suru
Maintain an attendeefcalls-tor-service (Brio or X % at Cttv sponsored events.
MA./OR ACTIVITY' NON-ClTY SPONSORED EVENTS
Goal: To assist event sponsors wfth the appropriate planningsnd p:'o .... ~de coordination
of pofice services to assure a safe environment for the pubric with the least
amount or disruptj~n.
Impact Measures
Maintain an attendeefcalls-tOf-seryjce ratio of X % at speclai events.
MAJOR ACTIVITY; STANFQRD SPONSORED EVENTS
Goal: To assure appropriate planning and coordination occurs with Stanford
University in order to maintain a sate environment for the citire!1s of Palo A!:to.
with the ~ast amoun1 of disruption.
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Impact Mg"lIrts
Maintain an anendee/cails-for-service ratio o~ X % at Stanford University special events.
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9, CONTRACTED REGIONAL SERVICES
MISSION STATEMENT
To provide coordinated and ,esponsive services to outside agencies ur'lder contractual
andlor formal agre~ment.
MAJOR ACTIVITY: STANFORP UNIVERSITY 9-1-1 AND PISPATCHING SERVICES
Goal: To provide coordjnatEd. responsive and reliable 9·", dispatch services for
Stanford Universfty.
Implct Measures
Answer X % of 9-1-1 C2115 by the X riog.
Dispatch X % of priority calfs within X minutes.
Dispatch X % of alarms in X minutes.
MAJOR ACTlVtTY: EAST PALO ALTO ASSISTAN~E;
Goal: To assist in the reduction of crime in East Palo Alto cmd Palo Alto.
Impact Me-Haure,
Provide three officers and one sergeant for exclusive East Palo Alto crime
reduction efforts until East Palo Alto Po:ice Oepanment's long-term pub'ic
safety pfan can be implemented.
Conduct at least one tactical action pfan monthly at the direction of East Palo
Alto Police Department management.
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MA.JOR ACTIVITY-REGIONAL ANIMAL SER\I!CES
Goal: To provide animal control anc care services to outside agencies,
[mgact M •• eurB$
Respond to X % of requests for service within X minuteslhours.
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10. INFORMATION MANAGEMENT
MISSION STATEMENT
To process and pro'W'ide useful~ accurate and timely porice hlformation 10 support ail
levels of pubnc se Mee.
MAJOR ACDVITY: OATA PROCESSING AND STQRruiE
Goal: To process data rece!ved by the Police Department in a timeJy manner.
'mpact Measures
Process X % warrants received within X numbef of days.
Process X % police reports within X number of days.
Maintain a dismissal rate of no more than X tJ,.b of citations and -Notice to
Appaa;s-resurt~g from untimely processing.
MAJOR ACTlV!TY: INFORMATION QISPERSM
Goal: To drsDerse accurate, timely and useful information.
ImpaclMga~
Process mail-in requests for pafice reports within X number of days.
Process in-person requests for porice reports within X number of days.
Answer telephone carls within X number of rings.
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:'"
MAJOR ACTIVITY; COMPUTER SYSTEM.ilEVELOPMENT
Goal: To improve the proouctivity of users and maximize
enforcement information through implementation
technologies.
Impact Measure,
the utWzatiDn of law
of new !:omputil1g
IdentIfy r.eEtds i develop specification, purchase, in.!taH, and imptement a Police
and Fire Computer Aided Dispatch Svstem to be completed by June 1995.
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I , , 11. PERSONNEL SElECTION AND DEVELOPMENT
MISSION STATEMENT
To provide professional public safety servrces through comprehensive hrring, training
and the development ot employe!'s and volunteers.
MAJQR ACTIVITY: PERSONNEL RECQROS MANAGEMENT
Goal; To develop end maintain accurate records associated with personnel matters
and ensu('3 that practices are consistent throughout the organization.
ImpBetM~
Maintain X % accuracy and compliance of personr1el and training files :n
accordance with the regulations of the Commission on Peace Officer Standards
and Training by mainlaintl1g accurate personnel i8cords.
Coordinate and respond to all requests for personnel information related to c;vij
or criminal litigation within X days.
Achieve X % Hability judgments against the City based upon unlawful or
inappropriate police poilcies or general orders.
MAJOR AC11VITY: BECRUITMENTIHIRING
Goal: To attract. hire and retain quarified applicants who reflect the diversity of the
community and provide the highest level of profeSSional pub fie sefety services.
Imp' gt Meas ures
Hire X % of targeted candidates.
Complete pollee officer hiring process j(J X number of days.
Hire X % of new officers by utilizmg the Recn.!it!n-g T~ajl-"
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MA.WR ACTIVITY: CITIZEN COMPlAINT PROCESS
Goal: To ensu/e professionalism of the organization and quality services to the
community through a t)m6ly and {espons~ve citizen compfaint process.
,mp.ct Measures
Investjgate and nOtify X % of complainants of outcome within X days,
Take appropriate corrective action in all complaints where correction action is
required.
MAJOR ACTIVITY: MANDATORY TBAINI"G
Goal: To provide training to all departmental employees which is mandated by state
and federal regulations and new legislation,
Impact Mea,ure s
Maintain X % compliance with state·mandated training.
Provide training on new legislation and regulations tlJ all offPcers within X days.
MAJOR ACTIVITY: NON-MANDATORY TRAINING
Goal: To provide arr depanmental personnel training which is deemed critical to
achieve and improve job performance.
Impact M.,sures
Provide Cultural Diversity training to X % of all pefsonn~1.
Provide twice the state·mandated training for firearms training with an
emphasis on decision·making and the constitutional rights of citizens,
Provide DefenSive Tact:;Cs, Advanced Officer Courses and Drive-r Training 10
X % of personnel.
22
MAJOR ACTIVIIY: LEGAL CQMPlII',NCEISAFETY
Goal: To provide a safer work environment for all personnel and ensure compliance
wltn state and federal regulations.
Impact MAlaU["
Reduce the number of less-time injudes bV X. %.
Reduce praventab\c automobile accidents by X %.
MAJOR ACTIVITY: tlEAlTH RESOURCE SERVICES
Goal: To ensure employees' hIgh productillity levels by providing employee assistance
in dealing with persofl91, physica.l and prof13ssional problems.
Impact Measures
Reduce the number of stress-related claims by X %.
Assist in the reduction of sick leave average usage by-X %.
MAJOR ACTIVITY: YOLUNTEER PROGRAM
Goal: To enhance the quanty and range of servicI:!5 the Police Department provides
to the community by utilizing vorunteer support in all programs.
Impact Me8SJdIn
Achieve X nours of volunteer time per year.
Achieve X % of varunteer satisfaction.
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... ,i-_.
Appendix D
PALO ALTO POLICE DEPARTMENT
Activities
,. F ... ndamental R,,'ponse to RequesIs for Service
A~swe( 9-1-1 emergsncy and non-emergency lines and determine
appropriate response
Provide general information to the public
Djspatch, track and monitor Palo Alto Police units
Monitor ~ntrusjon/distress a!arms at City faci!ities
Respond to emergency 0; non-emergency scenellocation, e.g., crime in
progress, medical aid, hazardoos materials. etc.
Assess emergency scene and render first aid
Containment and stabirizstion of scene
Initial gathering of information tor police report
Supervisor ieview of report
Enfo!cement Of MUni Code violations:
• Bark.ing dogs
• Noise complaints
• Smoking complaints
• Residential construction
• Alcotlol-refated offenses
• Leash iaws
• SofiGitor/pedd'er
Respond to neighboring agencies' requests for assistance
Respond to fatal, injury and property damage accidents
• Clear roadway
• Traffic control
2
2. Critical Incident Resolution
Types
• Civil disturbances
• Hezardous materials spills
.. . NatUl"sIOisast&rs.
• Hostage situations
• Barricaded Subjects
CaM-up special units
Estabfish perimeter
Tactical briefing ot spec;a! unjts
Establish command post
Special searches
Train special units
3
3. Investigations and Dispositions
Fpc! gathering
initiat evidence coilection
Nei9'1bornood checks
Le.ds and follow·up
Sergeant review and forwarding
ISO assignment/review/disposition
Suspect devefopment
Photo lineups
Re-intervjew of inyolved pan:.ies
Tactical Action Plans IT APs}
Obtain arrest warrants
Obtain search warrants
Property viewing
In-person lineups
Suspect interviews
Arrest and booking 01 suspects
District Attorney follow-up
Court preparation
Subpoenas
Court appearance and testimony
Parole hearings
"./"
4
Arrange for POlYgraph eXdmlnet;on.
Arrange for a MacriSketch Of POS.ible SUSpects
"""" "'''''''''~' ~""OO "'. """< .~. ,,~ '". ~_, Determine case diSPOSition
Methot1 of OperaNon StUdy
A.rea Checks
Evidence gathering
EVidence proces.ing, traCking, Storage, return, <:Iestr"C';on
Crime trf!ncf rev iew
OW..side agency coordination (i.e ..• parole, probation, DOJI
COUrt liaiSon
Master SOCial wOrker program
ASset fOrfeiture
lab testing II.e., drugS, blOOd, etc.)
5
,--..",
I 4. Community POlicing. Education/Crime Suppression
Juvenile diversion program
OruG' Abuse Pesistance Education iDARE) program
Juvenile fingerprinting
Sober Graduatio~
School Resource Offir:er program
Exprarer Scout program
Here '$ Looking at You program
P.A.I.D.E. program
Business Watch
Crime alerts!bunerins
Bicycle Theft prog(am
Bicycle ficensing
Neight>orhood Watch
Home security inspections
Sexual assault awareness presemations
OperatIon Identification
Block captain publications
Informational pubJfcations
AWed Agende:s NarCotics Enforcement Team (AANET)
A.pplicant processing for business permits
6
Crime St:ppression Te-1nl
Narcotic enforce.rm!!n[
Tactical Action Plans (TAPs), development and implementation
Holiday Detail
Bait cars
Street crimes suppression
V~e crimes suppression
TIps
Criminal informants
Sexual Habitual Offender Program (SHOPI
Sex offender registrationfmoni(oring
Second-hand Dealer program
Weapons sales trac:-::ing
7
5. Traffic Services
Issue cita tion 5
COl'T"mercial vehicle enf<.l[cementlinspections/truc:k checkpoints
Cond uCt speed surveys
Target enforcement at top accident locations
Truck route violations
Court appearances
Conduct legislative updates fer department
New law warning campaigns, e <9., seatbe\1.S
Maintain adult crossing guard program
Junicr crossing guard programs
Bicycle safety
Schoo1 Traffic Saf~ty Committee
Sobriety Checkpoint
Avoid the 13 campaign
8
6. Parking S:>rvices
Overnight parking enforcement
Issue parking citations
Habitual offender enforcement and investigation
Coordinate temporary -no parking" sign p!acement
15Sue temporary parking permits
Assist in resolution of blocked drivewavs/sidewalks
Autocite data entry (habitual offenders, sleepers, stolen vehicles, revoke
permits)
Auroche down~loading
Maintain and v~fify database for abandoned vehicles
Administer parking citation proces::.ing contract
P(ocess and track manualty-issued citations
Citation bac klog investigat ions
Maintain and verify database for abandoned vehicles
Abandoned vehicle education, investigation and enforcement
Assist in locating and recovery of iost and stolen vehicles
Administra1.i ...... e investigation af towed vehides
Adminis1er tow company contract
Tow hearings
Notify registered owner of towCld vehicl-e.s
Release of towed vehicles
Heal1ngs for contested parkin!::: cites
9
Conduct ir.itial investigations for adjudication hearings
Processing hearing files for appeals
Conduct parking utilization surveys for business and residential districts
Community parking education
Verify signage and markings anC: write up work orders
Maintain and coordinate overnight parking ordinance enforcement.
Parklng professional meetings
10
7. Animal Services
Adopt;on and pet seJection
Animal reSCue and medical treatment
Animal records management
Animal cruelty inv-eStigations
Dead anima' disposal
Dog exercise are.aldog amusement
Euthar,asia
Facility inspection
lost pet re<::ovi!ry
Pet supplies
Pet training end care education
Pet boarding
Pet ITc:ens)ng and identifiCation
SheJter health and hygiene program
Spay and neuter population control
Wildlife Care and rescue
Wildlift:= pest reduction
VacCination 8J'ld preventive medicine
11
8. Special Events
Coordinate City special e\ients, e.g •• Mav Fete p.arade. Black and White
Ball, Sand Castle event, runs, etc.
Review traffIc plans
Determine appropriste staff~l'1g and associated costs
Coordinate the posting of -no parking-signs
Assist with street closures
Coordinate personnel for City construction projects
Attend meetings with sponsors
Coordinate police services and schedule officers' overtime assignments
Issue street closure permits
Coordinate oI3vent with other City <i€partments
Review insurance l'eQu:rement
Escorts (constructron. funerals, VIPs)
Oeyelop security and traffic control plan
9.
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.-~ .. :.: ~~ ","I-
Contracted Region.' Services
Stanford University 9-1-1 and Dispatching
• Answer 9-1·1 emergency and non-emergency fines from Stanford
University and dete~mjne appropriate re.o;ponse
• Dispatch, track and monitor Stanford Polk.e, CSOs and Alarm
T echnicia ns
• Monitor police alarms at Stanford facilities
Regional Animal Services
• R.espond to reports of sicK, injured or stray dogs and cats
• Investigate animal bite incidents
• Test animals suspected of rabies
• Provide licensing and rabies vaCCination clinic services
• Pick up dead dogs and C.Jts on public propert'i
• ·On-call" after-hours emergency service
• House and process animals
• Provide veterinarian and immun!zation services
• Quarantine animals suspected Of rabies
• Return impounded stray animals to their owners
• Rent box traps
East Palo Alto Assistance
• Maintains~eciaiized communication network for ReglonalEnfor::ement
Team
• Serve search and arrest warrants
• Narcotics enforcement and abatement
13
,'t
10. Information Ma".geme,,'
Separate cases
Distribute cases
Ca!ts·for-Servlce update
Optjcal imaging
Case data entry
Fife cases
Notice to ap pear
Citation amencments
Copy cases
Warrant processing
Citation data en! ry
File citations
Data entry of Field tnformati-on caros
Data input of stolen~ stored or lmpounded vehicles ar.:d missing or wanted
persons
Retrieve! of county and state law enforcement computer information
Accident data entry
Form re-design and uPdate
Maintain case files, Field Information cards and citations
Weapon purchasing sfips
File purging
False alarm management
14
"
Uniform Crime Reports (UCR) preparation
Answer phones
Prepare warrant arrest packets for warrant team
PubliC Information Officer. (PIOI
Respond to officer requests far information
Booking charges
Mail distribution
Process pawn information
T raffic/cita [ron/acei dent req lJests
Citizen beat reC4uests
"repare financial institution violent crime reports
Prepare monthly case assignment/case clearance report for detectives
Prepare monthty case log for detectives
Prepare monthly CST/SRO time management report
Special reQueSi searChes by ITliJnagementfspecial interest groups
Provide information to officers via publications:
.. Werd on the Street newsletter
• Stolen vehicle hot sheet bufletin
• Watch SOL
• Bike Hot Sheet bufietin
• Warrant Hot Sheet bulletin
• Re~identla!/(.ommercial 459 weekly register
15
• Introspective from Detectives newsretter
Beat workup.
EYidence worxups
Cclme trend workups
Special crime bufletins
Implement PolicelFire 1.1formation Management PIRn
Computer ha:f<iware and' software support
'.
16
i i . , , 1. Personnel Selection and Development
Maintain personnel files
Maintain training files
Coordinate personnel hiring and termination processes
Coordinate personnel eva.luation process
Update general orders
Coordinate training on new general orders
Admlnister contrBctS for:
• City of Santa Clara range
• Palo Aho Medical Clin'lc
• Law Enforcement Psychological Serv:"es
• Systems fa;" Public Safety
Coordinate disciplinary actions for department
Process civilian concealed weapon permit requests per department panev
and Penal Code
Employment verification
Respond to court order.s fot exarninatfon of employee's records
Coordinate Gene enfton Memoria1 Scholarsrdp selection process
Coordinate promotional prOCess
• Administer testiitg process
II Serection process
II Affirmative action
II Emplovee satary adjustmems
17
Catp.er counseling
.Emp loyee recogn itio n p rogra m
Volunteer program
Employee service awards
Speciatty group training:
• Rangemasters
• Orfving 'nstructors
• Cultural Diversity
• SWAT
• CrisiS Resolution Team (CRT)
• Reserve Otticers
• Recruiting Team
• Defen sive Tactics
• Peer Support
• First Aid/CPR
• PubIlc Information Officers
• Strategic Planning
• Fjeld Training Officers
• Bike PatrOl
• Evidence Team
• Canine Team
• Specialized Traffic Accident Reconstruction Team (STAR)
• Explorer s.couts
• Disaster Preparedness
• Reserve Specialty Tea m
Coordinate intern program
Recruitment Team
Pre~empfoyment investigation, medical, psychologicat drug and alcohol
testing
Coordinate department's Ameri-c.ans with Disabillties Act compliance
Affirmative Action recruitmentlhiring
RolI .. call training
18
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;.: .
,
>
Satellite TelecoursesllVD
Non-sworn training sessions
Risk management coordination
• Pursuits
• Canine incidents
• Vehicle accidents
OSHA requiremerlts
Peer Support Team
Occupational i-IearJl Services (OHS) program
Fitness 10 r Dutv
Health Resource program
Maintain and process POST correspondence related to reimbursement and
training files
Reserve training
Coordinate citizen complaint [nvesttgation process
19