HomeMy WebLinkAbout0136.094February 3, 1994
Tbe HODOIabIe City Council
Palo Alto, California
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Status Bono" [or ImJJl.rmmt'gr • Citylride Voice Mail System
Members of tbc Council;
R'P'fl'" QQ Brief
'Ibis illfurmation report is immded to provide City Council wi:h the current status of the project to
impIomIlDt Ibo City'. voice mail system. No Council action is required at this time.
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City SI&!J !:as hoeD worldng 011 !be ~ of a voice mail system since 1992. After contplfting
inIemaI """"'YI to dcmmine !be need and proposed uses for :!UCh • system, !be City Manager included
• "'WUlI'ldldation for !be SY!lCm in tile 1993-94 Capital Improvement Program, which was approved
by Council.
SiDOe Council approval, tile CwiIooJe< SeJvice Committee has been reviewing aDd evaluating tile vari<lus
ocrvices deIivaed by !be City to !be poblle. A suIJcomiIritIec "'a:; established to study voicemail.to
ddetmiDe eJ<lICIIy how it would onhance oar service level aDd """"'" for Ibo public and improve internal
rommtmicat.ions.
III November, 1992, the V<licemail ",bcommittee distribut<d • ,,"!Ye) to all City employees ~
iIlformation about their internal communications practices; specifiCally. the Dumber of telc:pbone alls
mcdved each day, tile number of ~ messages writ!en, calls tran.>femd, and many <JIber
~. regan!iDg \dqJboDe comm1lllitatioru and routing of calls.
Tbe fuJadinB approved by Council foc implemeating • voice mail system included two pbaseo. Phase
I, in FY93-94, is to provide voice mail to tho<e departments serving the poblle directly. Phase n,
1'Y94-95, includes tbc extensioo of!be system to the rest of tile City departments.
Tbe InIcmwlou :Rcooun:es Department has tile responsibilily for implementing voice mail and has
""""eaed a voioemail committeeto.".........thepolicyandprocedu1esforuseofthesySlem.to \Vorl<
CMR:136:94
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