HomeMy WebLinkAbout0429.092•
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13
september 24, 1992
THE HONORABLE CIT. COtmCIL
Palo Alto~ california
pJoRXnlG CITATXOH PROCESSING AGAEgEN"r AllD BUDGET AMENDMENT
ORDYDael
Member~ of the Council:
Report in Brie~
The Police Department has cont~acted with West Computil Corporation
for t:-he last two years to process parking citations~ Due ~o recent
serV1ce irregula~itie5, cash handling p~oblems and evidence
indicating the possibility of theft t1y \ilest. computil personnel,
Finance sta.!r has relieved West Computil of the cash handling
aspects of processing citations, procedures for contesting a
parking oitation and all other customer service responsibilities~
These tasks are being handled by Finance Department. employees. The
current contract expires October 30, ~992. Staff used funds from
the City Manager's continqency to cover operatin9 costs from July
1, 1992 through October 3(3, 1992. Staff is recommendinq that a
contract ..-ith thF!: City of Inglewood be approved for the period
October 1, 1992 through August 31, 199J~ Staff also recommends
that cash bandling and customer service be retained in-hOUse and
recommends council approval of $97,065 for contract and in-house
processing costs from october 1, 1992 thr"lJgb SeptemlJer 30, 199).
~ckqround
prior to September 15, l~SO, the county of Santa Clara processed
parxinq citations for many cities, including Palo Alto. On that
date, the Clerk of santa Clara County Municipal Court discontinued
this practice. City staff determined that the most cost effective
alternative was to particjpate in a joint contract coordinated by
the Santa Clara county Executive's Office. The first joint
contract was awarded to Datacom systems Corporation, which in turn
provided service for six years.
In September 1986 'CMR:465~6), a one-year contract was Awarded to
Vertical Management Systems ('VMS). The vendor change was pr-ompted
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by an antic1p&ted )0 percent savings in cost. During the term of
the contract, it vas determined that VMS was delinquent in making
payaents tor tines received on behalf of the City. On August 17,
1987, VKS was notitied that its contract was tenlinated for
mate~ial breach~ The city filed suit against VMS for the recovery
of over $1-50,000 in out.&tancHnq parking fines. A settlement
agreement -was signed by V}lS owners on October 6, 1987. The
aqt'"l::!elIIent included $20,000 and pledged deeds of trust on the
cwners' personal property to secure the debt.
After termination of the VMS contraot, Finance Department staff
tempora~ily assumed p~rkinq citation processing responsibilities
ror an eiqht-mon~~ period, at a cost of $83,000. Due to the volume
of citations and lack ot available comm~rcial computer software to
support in-house processing, staff eould manage only the initial
collection of fin~ ~ym~nt~~ Additional citation processing was
put on hold until a new vendor was round.
A multi-yeaL agreement was awarded to Datacom Systems Corporation
in Karch 1988 {CMR:195~8). Oatacom Systems corporation was later
rerlamed Lockheed Information Management Set"Vices company. The
contract was renewable annually by mutual consent. The agreement
was renewed for a set:',ond year~ However, in August 1990
(CMR:419:0), staff was informed of Lockheed's intention to increase
the cost of citation processing by 27 percent for the third year of
tbe aqreement. Due to this significant increase, a request for
proposal (RFP) process was initiated to ensure services would be
provided at a competitive price~
.'It computl1 corporation
As a result of the RFP process, the City entered into a two-year
agreement with West Computil corporation in August 1990. This
agreement expires on October 30, 1992. Under the agree~ent, West
Computil was initially responsible for all aspects of processing
including collection of fines, issuance of delinquent notices,
setting court dates, placement of Department of Motor Vehicle (OMV)
regist:':'ation holds and tracking of habitual parking offenders.
Approximately 57,000 parking citations are issued each yaar with
associ~ted revenues of between $600,000 and $800,OOO~
Due to problems associated with previouG parking citation vendors,
staff has closely monitored the West comput,il contract to ensure
compliance~ Approximately eiqht to nine months ago, Staff detected
service irregularities, questionable cash handling procedures and
evidence indicating the possibility of theft by west computil
personnel. Additionally, an increase in the number of complaints
about West Computil's customer service was observed. Police and
Finance Department staff requested assistance from the City
Auditor's Office in investigating these concerns. A criminal
investigation was also initiated to determine if any theft of city
funds had occurred.
CMR: 429:92 2
As servi'.::e irregularities were identified, staff immediately
advised Weet computil management of the findings. -The city's
concerns were also addressed ciur ing regular meetings 'With West.
Computil's owner and Regional Dire-r:-tCl!:' of Operations. Although
West Com.putil took: some corrective steps, irregularitiE=s continued.
To date, the investigations by the City Auditor, Police and Fin~nce
Departments' staff into West computil's operations have revealed
the following,
-Theft: The criminal investigation revealed that at least one
of West Co~putil employees working i~ the San Jose office has
taken cash payments submitted by ci tiz;ens CiS parking fines for
tick.eta;;: received in Palo Alto. In excess of $4,300 .... ·as
embezzled, involving at least 14 separate parties.
The investigation was completed and submitted to the District
Attorney's Office on June 25# 1992. A criminal complaint was
subsequently filed and an arrest warrant was issued for grand
theft-embezzlement for one West Co!!',putil employee.
Failure to Add Pena] ties: A citation becomes delinquent 30
days after issuance. A Notice of Del inquent parking Violation
must be sent to the registered owner of the ci t~d vehicle
within 40 calendar days, if payment is not received or a court
date set. If the citation is not handled within 15 days of
m~ilinq of the notice, an additional penalty is added to the
original fine. A DMV hold is placed on the vehicle's reqis
tra~ion 45 days after the issuance of the delinquency notice
for any outstaneing citaticns.
Based on the investigation, it has been determined that West
Computil has not been diligent in following this procedure.
This has resulted in a delay or loss at payment in delinquent
penalty fines and subsequent DM'V holds being placed on vehicl6
registrations.
The Auditor's ir.vestigation included a review of a sampling of
citations paid between January 1991 and February 1992. A
comparison between the amount of payollents received to the
amount which shOUld have been paid was conducted. The result
ot the comparison disclosed an approximate difference of 15
percent. The difference represents uncollected citation
revenue, which was caused by lack of prompt updating of the
data in West Computil's automated system. Based on the result
of the sample test, it is estimated that, if information in
the system had been updated promptly, the City could have
collected as much as $101,000 in parking citation revenues.
FailUre to Update Records: As previously noted# as an
outstanding citation .becomes increasin.gly delinquent, addi
tional penalties are added~ The Police Department investiga-
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tion has revealed that West Computil did no~ update their
records to indicate the additional penalties due the City for
over 1 1 500 citations. When the fine was paid by the vehicle
owner, it was paid at the oriqinal fine rate. At this time,
it appears approximately $13,000 of City monies were not
collected.
Additionally, the Auditor's Office reviewed cita~ion5 in west
Computil's data base between January 1, 1991 and September 30,
1991 that were in -inquiry" status, The review disclosed that
approximately 1,500 citations were in this status, but
actually had registered owner information on file. If proper
procedures had been followed, de11nquent notices or DMV
registration holds would have been placed en these vehicles;
and the chances of collecting parking citation revenue of
~pproximately $19#000 to $37,000 ~ight have increased. After
west computil was notified of t~Iis problem, delinquent notices
were sent.. Some of these funds have subsequently been
received.
Failure to Monitor Transactions: During the investigation,
the Director of Operations tor West Computil discovered that
approximately 285 unauthorized deletions/voids of citations
were entered into the West Computil system via its computer
terminal in the San Jose uffice.. For security reasons, only
one west Computil employee is given authority by the City to
void. citations. staff believes that a minimum loss associated
with these deletions/voids is $4,000.
Due to service problems experienced with West Computil, Finance
Department staff undertook payment p~ocessing ana customer service
responsibilities on May 11, 1992.. Since that time. even more
instances of poor record keeping and unacceptable customer service
by West Computil have come to liqht~ For example:
-Staff has received numerous complaints from citation holders,
many of whom a~e unable to register their cars due to West
cornputil's failure to updatE. records to reflect paynlent and to
folIo .... up by releasing the DMV registration hold~ To maintain
proper accolL'ltability, staff must require proof of payment
before issuing an abstract to the DMV to release auto regis
tration holds. Many customers are angry at having to request
copies of their checks fro~ the bank and they are requesting
that the City reimburse them for the expens-e. The City's
request to proviae proof of payment is especially difficult
and costly for-custc1!Iers 'Whose banks do not return paid checks
to its customers.
-The vendor has failed to follow uo on citations that have been
adjudicated by the courts. Once-a citation has been cleared,
the vendor is required to remove the DMV hold. West computil
has~not consistently performed this task. Often the regis-
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tared owner ~ill pay the DYaV the citation charge, along with
the registration fee, and subsequently request a refund froom
the city, because the citation has actually been previously
paid.
The ve;ldor misapplied several paYiIlents. Payments have been
incorrectly credited to citations which were issued by other
issuing agencies. Staff has had to correct th-a misapplied
payments and clear the correct citations.
-several payments were incorrectly deposited into a bank other
than the Ci.tyl s. Staff has contacted: the aqency which
received the bank credit and requested adjustments.
Although citations issued afte~ May II, 1;92 have the newly
established mailing address, the vendor delayed changing the
forwarding address on delinquent notices, as requested by
statf on .Iay 13, 1992. The change did not OGcur until the end
of June 1992. Additionally, the concern remains that notices
are not mailed on a timely basis.
Since April 1992, manual citations, which are handwritten and
deliveI'"ed separately to the vendor, have not been entered into
the vendor1s record keeping systEm. This represents approxi
mately 600 unprocessed citations~ After West Computil was
notified o~ this problem, some of these unprocessed citations
have been entered into the data base. Some of these citations
have sUbsequently been paid. In addition, West Computil has
actually lost OVer 70 citations. These citations have had to
be rescinded.
ID-Hou~. Proqe~sing
On May 1.1, 1992, Finance Department staff tOok over all cash
handling and customer service responsibilities tor par.king
citations issued by the Police Department. To effectively manage
payment processing, two full-time temporary e~ployees vere hired,
and the hours of one of the current part-time employees presently
working at the Utility P~ocessing Center were extended. Funding of
$17,000 for parking citation processing was provided from the City
Manager's contingency, for operation through June 30, 199.2.
Citations issued by police officers I parking monitors and park
rangers previously included instructior,s to mail payments dj rectly
to West Computil's san JOSe Citation processing Center post office
box. City staff i~ediately took steps to redirect mail-in
payments to a post offica, box which was established in Palo Alto
for the exclusive use of receiving parking citation paYlI'.ents.
Citations issued after May 11. 1992 were addressed with labels
bearinq the ne~ly established post office box number. Payments
~ailed to the San Jose address for citations issued prior to May
11, 1992 are retrieved by Finance Department staff twice a week.
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Staft 'Will continue to P1CK up payments from. the vendor until
p3yments are no long~r receiveo. a.t that location or ot.her arrar.ge
ments are made~
To further encourage us~ of the Palo Alto post office box and to
l",t customers k.now thQy can pay foT. citations a.t City Hall,
announcements advising 'tne change 1n payment location were placed
in three local ne'WspapeTs, cablecast on cabl-e television and
announced on radio station KZSU. Payments received at the Palo
Alto post. office bcx are processed at the City1s Bryant stre~t
processing center. All processed payments are forwarded daily by
Federal Express to West Computil's Huntington Beach office for data
entry into the vendor's record system. West Computil continues to
have the responsibility of lIIaintaining recoro:!s of all issued
citations and bail forf~itures, mailing delinquent notices,
generating Donthly reports and placing DMV holds for non-payment of
citations.
Walk-in payments are accepted at the Revenue Collections pUblic
counter. CustOMers wishing to contest their citations can sc-.hedule
court appearances as well. Staff also issues abstracts to release
DMV holde, and responds to custo~er inquires ~~de in person, as
well as those made by telephone, regarding current citation status
and delinquent notices.
Cash bandling policies and procedures have been established to
assure accountability. The City Auditor's Office has conducted a
preliminary overview of the interim process, and has approved
current operating procedures for citation payment processing.
Staff has processed 15,605 citations from May 11, 1992 throu9h
August 31, 1992, and deposited $3)7,94~ i~ revenue. Additionally,
staff was able to negotiate a $4,900 reduction in cost per citation
charqe with West Co-mputil through a contract amendrnent4 The
amended contract is effective June 1, 1992 through october 30,
1992.
~~ed :Interim Proee5_~i1l9 OperOlLtion
The current contract with West Computil expires October 30, 199~.
Funding for staff and services from July 1, 1992 through October
30, 1992 will bE $~a,Ooo and has been taken from the City Manager's
continqency. For the next year, staf~ believes another vendor must
be obtained to assist with citation processing, while a long-term
solution is determined4
staff issued an RFP with options for levels of service for citation
processing. during the next year, including the current arrangement
of City staff processing payments, setting court dates, and
handling all customer service inquiries.
An RFP was sent to nine firms. Responses were received fLom five
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firms: The City of lnqlewoOO., En(orcemer.t Technology~ Phot":l:nix
Group I Data Ticket and the city's current vendor West Computil~
Members of the review cO!l1l:rlittee incllJded staff from the Finance and
Police Departments. staft compared the services and the related
costs of each vendor and re~earch ~as conducted into the opera
tions and manaqement of each firm. Staff requested and rec~ived
copies of all citation processing reports and notices sent to the
public. Staff visited the BerKeley procEssing site of Enforcement
Technology, as veIl as The City of Inglewood~ to observe citation
processing procedures in operation.
As a result of the evaluation process, staff concluded tha~ The
City of Inglewood could provide the City 'With tt-.e level of service
requirad to ensure accou,,'"'lte.bility and cus;t.omer sati:sfaction4 Staff
a.lso contacted references qnd re .... ie'Wed fina.ncia.l information of the
selected vendor.
Staff recommends continuing in-house processing of citations,
s~ttinq court dates and prov.i.sicn of customer service~ To maintain
in-house processing, the current t~o and one-half temporary
employees wculd be needed for the next year at a cost of $71,000.
In addition, $10,000 will be budgeted tor rent and $6,000 for
furniture, supplies , and miscellaneous expenses, for a total cost
of $87,000.
De~inqu.~t Citations
To maximize the recovery of parkinq citation revenue from severely
delinquent in-state and out-ot-state cita~ions, it is necessa~~ to
contract with a firm that specializes in the recovery of monies
from unpaid citations.
Parking citation processing firms do not specialize in delinquent
and out-ot-state revenue recovery 4 Processing firms limit their
production to data processing functions, placing and releasing DMV
holds, an~ receiving payments. Collection of delinquent revenue is
not an integral tunction of their operations. Recovery of
delinqUEnt parking citatio~ revenue requir~s specialized technical
and administrative skil14 Data Ticket, a firm that specializes in
the recovery of delinquent citation revenue, submitted a proposal
in response to tee City's RFP for parking citation processing.
Data Ticket has the informational resources, knowledge of state
laws, technical skills, and the necessary on-line DMV interface
(outside California) capabilities to effectively enhance recovery
of revenue from delinquent citation holders throuqhout the cO'.mtry.
Their commission is so percent of collections, ~hich is consistent
~ith the industry standard, and reasonable, given the difficulty of
the task. Without the assistance of Oata Ticket, the probability
of collecting any revenue from delinquent citations is unlikely.
It is anticipated that Data '!ick.et lIlill recover funds from a
revenue base consisting of approximately 2~906 citations, 'With an
associated value of $49,792. In addition to collecting on current
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outst6ndinq delinquent citations r Oata Tick~t will pur-sue collec
tion on any future dp.linquent cLtations.
Due to the questionable integrity of the current vendor's dat(\
base, staff is unable to provide figures on the projected n~er of
future delinquent citat.ions that 'Wi 11 be refer-red to Data Ticket
for collections~ Staff will provide more accurate data on out-of
state and delinqueht citations once tbe ney vendor has compiled,
transterred, and reviewed data from West Computil's data base~
coptract T.aq
The cost of Inglewood's contract 'Will not exceed $80,000 for the
year. This amount include.s approximately $35, ODD (a one-time
expenditu;':e) for transition costs associated with the backlog of
outstanding citations and tines not collected by West computil, and
maintenance of paid citations from January 1992 to current.
Processinq costs ar-e $.40 per citation issued (manual and Autocite)
anc increases to $1~OO if ~ delinquent notice is mailed. Staff
estimates that approximatelji 54,000 Autocite citations will be
issued during fiscal year 1992-93; and the remaining J,OOO
citations will be issued manually. Staff requests authority to
issue change orders of up to $5,472, which is 15 percent of the
contract amount, for potential legislative ch-3nges, including
pending legislation on decri;ninaliz-ltion of parking citations. The.
contingency request .. ill miT'imize delays in implementation of
required changes to pa.rking citation processing. The proposed
contract is for one year with an option to renew for two one-year
terms, if necessary~
run4inq tor rnteri. Processing
F' .. mds in the amount of $82,435 for a one-year agreement wit.h a
parking citation vendor were approved in the Police Department's
1992-93 budget~ Statf is requesting approval of a Budget Amendment
Ordinance (BAO) for $97,065.
Inglewood Contract
One-time Cost
ongoing cost
Total Inglewood Cost
Oata Ticket (delinquent out of state)
In-house Processing
Total 1992-93 Citation Processing
Less Police Dept. 1992-93 Budget
Budget Amendment Ordinance
CMR: 429:92 S
43,000
37,000
$80,000
12,500
. 87,00:)
$97,065
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! . Of the total citation processing expenditure~ 24 percent, or
$43,000, is directeQ towara one-time start-up costs. The in-house
processing Cvst of $87,000 is 48 percent of the total cost. Costs
associated with in-house processing will continue to require
fun~in9, it the city is to maintain control over assets and provide
customer service. The cost of recoveriny lost revenue fron!
seriously delinquent citations is a new factor which is needed to
enhance revenue recovery. The estimated current cost of recovery
is $12,5-00, or 7 percent of processing cost. However s ongoing
citation processinq costs are only $37,000, or 45 percent of the
total current contract cost of $79,500 with West computil.
RacOPel:ul a t.lon
Staff recommends the following:
1) That the city Council authorize the Mayor to sign the attached
agreement ~ith The City of Ingle~ood for 8 one-year term with
the option t~ renew for two ddditional one-year terms. This
ccnt.ract shall not exceed $80 1 000;
2) that Council authorize an expendituLe of $87,000 to cover in
house processing costs through fiscal year 1992-93;
3) that the City council authorize the Mayor to sign the attached.
agreement with Data Ticket for a one-year term vith the option
to renew for t'Wo edditional one-year terms. This contract
shall not exceed $12,500; and
4) that Council approve the attached Budget Amendmen; ordinance
in the amount of $97,065.
~.~~~lYO::mitted'
D~.rpJtor 0 Fi:7nce
WI ~~ N. . ,lur\ LY~t JOHNSON \
Assistant Police Chief
\ ' (.
,IL ~ '1.,'-." 4/ r C,' ~
/ JUNE'Fr: Ii? ·'F·
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( Assistant Ci ty ~ager
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Attachments: A The City of Inglewood Contract
B -Oata Ticket Agreement
C -BUdget Amendment Ordinance
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81fi'W_ Y'KI CIft W OOLE'lOOO ...., na ern or :JAX.O AL'f'O RII ftIII _nJlG or puu::noe cnuzo.
!tit. Al/fX. nt, <24tec1: • 1.951'2, 18 Jl&da and
antc'M into ))y and between the Cl.ty ot Inglewood" .. charter city
~ th. state of c:.l.1tor.n14 (-rngl_wooci") &.nd th. C1t~i or Pa~o Alto,
• aharter c1:ty of the nate of Cal.i.:t'ornia ("c!ty"} ~ .
BIel:'fbL'
lIHSII.BlrS" city viRtes to utilize Il'lglfil'oo4 l .' eompu.tar1:!ed
parJtinq cit.aticm proce •• ing-sySt.ell, includ.il19 80:ttvtte, ,C"Systea lll )
to proce.G perldnq citations iSS1led by ita pOlic. q.p.rtaent tor
111eg&1 parkinq in the city ot Palo Alto 1n ac9or'dancB wltb
l$P11oable • tate, county an4 municipal law., and t8t'.fOrJII othAr
~ces that. are euaeoaarily unc:lp..rtaken by • "proce iSing aveney,,·
.. aucb tara ill' detined. in the California Vehicle C I e1 anI!
WBBP~S" City requeatad proposal. ~O~ parEn q eitation
proca.alng a.rv!c •• , and: Inglewood, ha. I:~ittad a opos:al wbich
City .taf"r ba. 4ete.n1nee: 1!leets Citylc parkil't9 cit.at ,on procectsing
.-rviee. erlt.erla; and
WIlBItDS" IDCJlewood wi.he£ to allow City to util:l,z. the sy.tea
tel perCOX'II certa1ft parlcing-citation procesBinq services for cit.y,
but exclUdirrg any • ..,.,,1cea directly ralated to the collection of
.mi .. dWt and: owlnq to city on account of unpaid. parking citations.
(individually, ·Cita~ and, collectively, ·cit.a~), the proce •• inq
of 4.11~ent cit •• throuqh judici~l procedure., or the rer.~erln9
Of ~t:OJIer MrVioes! W'uler terms and. condit11on15 mutually
ICC';eptable to tbe part.l~8; :
lJOW, THaaD'OU, in eon.lderation of the following CQyanants,
teras and c0n41t.iol'lllll" the parties agree.:
ARTIQ& 1, D_ tern and Ters1uAt;f on
1.1 The be.Ie tUlll ot t.."lia Agreement shall bI tor a periOd
or ene (1J y.e&r, COlakIer.cinq ... October II 1992, and th1e teo. may be
extenclecl It t;.be Option of the city tor tlrIo (2) eo"'ecutive one
year terJllil, subject to the :J;ocner ter!ninl!!1:1on of thi. Aqreemt'!!nt by
tile parti .....
1.2 '!be axten.ion of" the baa i r: t:erm !Sha 11 be CCll1tlr.gent
upon. the raUovinq,
1.2.1 city's city man~qer ("~ity Kanaqer") approves of the
axtenaion and the Ca~11 of th_ C~ty o~ Palo Alto appropriates
run.s.a to pay tor Inqlevood'ii 5arvicas co be renderec;) c!ur.1nq a.ueh
extension 'tera]
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Cite nu.ber; .
tccation wh.re Cite is i •• Ued;
W ... of isau1nq aqency;
De6cr1pt1~" ot ca11~~rn1. Vahicle Code section or
other statutory provision whiCh i. violated; and
Gane.ral intormation on clearinq, con.testi"9, and
payin9 Cite., includl"9 th~ amount tb be paid and
address to which payaent is to be .ent~ ~nd the
conaaquences thereof.
2.1.5 Provide City with initial trainlnq and computer
4ocu:asntation Or operations manullils supportinq acea.s to the systelll
""ich will facilitate the processinq of cites issued to out-of
.tate reqi"tere4 vehielu, lncludi"9, at .... in!mUlll, the infor>ll4t1on
to be provi4e<l unc:Ier a_ctLon 2. 1 • 5 •
2.1 .. 7 Provide City access to .. computer System which ... i11
allOY the ability to directly communicate with DMV on the tiling of
delLnquancy notlceB# and the pla~in9 and removal ot holds by city
or Inqlevood, all o.t Which shall be accompllGbed in aocordalnOfi with
applicehle 1 ..... and within the ti~8 frame as may be establi.hed by
City, in writinll.
2.1.8 Provide city with the opportunity to review via on-line
t~na1. and .pp~ove all standardized £orms, reports., notices and
letters 1n ~Iwo oystem to be used by 1ng1..,00<1 1n performing
1118r'I"ices he.rsuruier.
2.1.9 Provide City with the right to aUdit the System and a
coaputer system used purll\lant to the performance. ot services under
thi.. Aqraement, upon the request of city r..!:pres811t.ative, and
provide or obtain the right of entry to any prude. in, on, or
~ut WhiCh the .oftyar~ ot t~e System a~4 a computer systea are
kept or maintained. .
2.1.10 Provide City with proof ot
condition in the to~ and at times no less
"8 zay be established by city.
Zn91ew~18 tinanclal
than on an ann~l basis
2.1.11 Provide City with on-line access to retrieve data and
qenerate reporta.
2.1.12 Provide City with .ccese to two (2) on-l!ne terminals
ar..(l a printer vhiC'!h may be used ror printing ot portions ot the
clat.base.
2.1.13 Provide City with a de$ignated Contact Pe~son ~ho shall
be raaponalble tar directly communicatinq with City represBntativ8s
and tor the execution of InglewOOd's obligation. under this
Aqre_nt.
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2.1 .. 1." Provlde cit)" with i5iuch otho:X'a .ervicl!S ae may be
requestlOd by City dUring tho tan ef thi. Agre"",,,,,~. including,
v1th.cqt It.ltatlon, such assistance and cooperation all uy be
reqy; •• tedl .by city in the event a claim or action i .. brought a.qa.1nst
City relating to Inglewood's servic.. rendered' under this
Aqreement, including nctilyinq city of Buoh clai~ or action within
24 hours ot receipt ot service of .uch claim or acti~n.
2 .. :2 In tb. per.roraance of serviQee hereunder, lniJlevood shall
not do or unclerUIlt. any of the follO"o'ing wltho"t the ,"xpress prior
vr1ttwn ~1 •• 1o~ of the contact Para on:
2.2.1 Take an:t legal action on behalf of City against any
perlon Who ia 1aaUed a cit. by City;
2.2.2 Threaten to take any legal action on behalf of City
against. any perllOn who is issued .. cite by City; -
2.2.3 !fake any communication, ora.! or writtlln, re9'ardinq
potenti~l leqal action on behalf of city aqainst any person who is
la.uad a cite by City provided,. however, Inqlewood-ahall not be
pr~hibitad f'r-o. -.ailing notices concArninq cites which contain
slai1ar lanquage expre.sly prohihited in this subsection 2.2.3.
2.3 Inglewood shall convert city's current parxinq citation
data to the Syst.... City shall notify Inqlevoocl in writing-ot
parking cit.ation clata it. 'Wishes to convert to the sy .. t:em.
2~4 1ll9~.WQO(l'B written response to City'S, Request for
Proposal. for Parking Citation Proce8sin9,. to th.-extent such
:r •• ponse, or any part thereof, is not incQnsist .. nt with any
provision of this Aqreement, including Exhib.ita: -A-and -B-, is
))araby Inoorporated at; Exhibit ·C·. In the conStruction Qr
interpretation of any obliqatlon of Inglewood bereunder.
11I9'1~'a written response .hall be construed in a manner which
will best au_nt and support any direct obliqsUo" undertaken by
11191 .. _ under thi. Agreement.
2.5 Notvithatandinq any other provision in this Article
2.0, Inqlewcod shall ~rrorm services in a courteous, prof'esBion~l
and 1no.tt:u.n..1v ••• nnar or a~ reque.sted by The city Xanaqer or
Contact Person.
Other Rl?sponsibilities_ 0_' rnglewood
3.1 Inqlewoocl ahal.l tu:rnish City with every re.esonahle
opportunity tor City tQ ascertain that the services ot Inglewood
are beinq parforaed in acco~d:ance 'With the provisions ot' thi&
Aqreement. All information in InglE'.wood's possession-Which relata
to Inglevoo4'a pertonaance under-this Aqreeaent shall be made
available tor in.pection by any authorized repreoentatives of City
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OS/21/1~ 87:26 1~ fLL t=rER1CA Cry
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upon ..... Oft&bl. noU,".. Ingl.wood will ",dot and oooperate with
any-audit or Lnap.ction conducted pursuant to this tr,>Qviaion.
&lTln! 4.p Bight§ And ohligationg sf city
4.1 Tbe City KAnager shall be the reproaentative or City,
aM he or abe call be: authorized to execute and approve of any
~t t:.. 411::r.!.111 Aqr-eeaent., lm,;l •. u.lllll,i t.h~ apprtOvi!!ll~ ot any
axt.naion or this Aqreeeent as prQvi~ed hcrein~ Any reference to
the city Jlana9et her.in shall refe.r-to his o'r her design.s:. The
lL8ai.tant Chi.t o~ Poliee shall appoint the contact Pwson tor City
and the contact ParBDn .ball supervise the progress and execution
of all ob119ation. of City under this Agreement.
".2 City &9rea_ to use raa&onable et'farts to •• Bist and
coop.rate viC!! I"'IIBWOOd in ouch ""nnar as .. ay be requested by
Inqlawood ' .. Contact Person.
5.1 :In oonsideration of InglewoOd' s pertD~ance of its
obligation" under this Aqree .. ent, includinq the m"il.inc; ot any
:Notice of Del1nquent ParJcir..g ("Notice"), and the provision {)f
aClCe88 to the &ye:tem and related parkinq citati~n processing
tMtrVicea duril19 the term ot this Aqreement, city aqrees to
eo.penaat.e InqlPOOd in such amounts for speoified s~rvieea under
such prov181ons 08 are .ore tUlly set forth 1n Exhibit "B" ~
5.2 At the end or e&ch month, Inglewood ahall invoice City
Cor service. rendered in the preceding month~ Such 1nvoi~ea shall
be accoapanied by any documentation o. may be reque,ted by City.
city aqree.s to pay auch verified invoices 'Within (30) days of
recaipt. Any azul all costs to be biUed to amI pai" for by city
.-ball to the ext:ent possible be: verifiable by rece~pts or other
~ittan d~tat1on. city reserVes the riqht to ine,pect and copy
any auch recorlla , rltports, receipts, or other documentation
8Ubatant1atinq 8uch costs during the r-egular business hours of
rnqlewood.
NtTICt.E 6.9 Confidcantialitx
6.1 All records, reports~ data, ~nd intormat1on stored on
~uter tapee, ~i.ks, d1~kettes, and any other data storaqe ~ecla,
which are created and prepar~c by O~ prOduced for Inqlewood, its
otticer., emplOY •• s, aqe.nts am! re.preseh't!!tivEis tor the purpose:!' of
transmitting the same to City pursuant to the provisions of this
Agreement are bareby deeJlled confidential to the extent; such
confidentiality i8 not incon5istent with applicable law.
6".2 All computer sIste.ms Zlnd software, documentation.,
proqraas, &n~ enhancement containing such confidential information
shall remain the 801e and exclusive property of InqlallOOd, and City
p.a.~O<o. &9'r 5
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B'3/2Vl9'92 e'7:2b no 80m PU.. ~iCM CTY
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213 412 873? P,08
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agre .. that it will exerciae no r19h.t or ownership in and. to lIuch
lntoraation, exaept •• otherwise expressly permitted' herein or .. a
authQrized. by 1.,. City .turth.r agreQS not to provU. or otherviae
1I&ke available web intonu.tion, or r..ny part thereof, in any fora
to any pe1""= ...,apt: ... _y b<> required by law or as OthllrVie.
provided herein.
6 .. J !.n9levooc1, it. officers, employ •• s, aqents: end.
repreaentativea are probibite4 tr~D disclosinq or ~inq availabl.
to any person any inl'o .... Uon de."...d conridont1a1 under this
A9r~t without the Prior written approval of city.
InaurAnce And perr9~nc. BQPdr
7.1 lII/ilawood shall sel!-l .... "re Bqaln"t all risks with
respect to .. ttc. pnerally lnsu.:r:.ble under comprehenaive qeneral
liability, coap~lva blanket crime, and worker'~·compenBation
polic! .... and apinet all acts or omissions of 1:l1g'l .. ,,0<>4, 1ts
officers, aaployeea, .. qcnts and represantative~, in tilie. performance
of or th .. tallure to perform it. obligations under this AqrB~nt.
7.2 On or before october 1, 1992, Inqlewood shall provide
City with written confirmation of such selt-insuranca coverage in
acoord&nce with the provisions of section 7.1, And ahall state ~
detai1 the tncl:.ent to which ina~rance coveraqs III automatically
e.Kten<Sed to or otbarviae made available to Zll9lewaed as a aember or
the SOUth calit~ia Joint power Insurance Authority • ..
7.3 XD91ewood ahall provide a pertormance bond in the aaount
of Utty-tive tho .... nd <loHars ($55,000), which City deterllines
vl~l aerve .... aec:urity for the tull ~..rformance of services
herooun4 .... or u protection trom liability, loss or d""'''qe whiCh
city "I' au.ta1n ..... result of Inqlewood's (01'" lUle Syst ... ·s)
perforaance or or failure to par form under this Aqre~ment.
IndUlP,i f i pAtton
8.1 Xnql~vood agrees to protect: defend, indem4ity and b01d
hUllleas City, ita councill1em:bers, otf1.cers, employees, agents and
repres.ntativ811 trom and &qai.nst any and all de.4nd&,. clai.s~
11a~1lity, 10 .... , daaaqeB, suits, or costs, incluaihg att~rnay'.
teea, ruult1.J\g" trom or arising out of the n8CjJli,ent acts or
OIIlosions or tile wllltul acts or misconduct ot Inqlewood, it.
officer., _ployee., agents or :representatives, or' conduct tor
whiCh strict liability ia biposed at law, in the pertormance of or
failure to P8rtorw it. obligations under tbis Aqreem~nt.
8,2 S:ity IlWHA tQ ..... J!bgtpct defend, jDdemni~y an~ ___ ~
harmlys Ingl'Y99"'. ~cpuncil member" otficerS. _~lQyeee:.
Iq,ntB and repr,·entitiyes froll And Against.~_· all demands.
cl,1M, I iabj lity. lespc.. dom?!qes---L_....AMits, or co.t,« including
attorney'. t,U' result.ing t~m or arising out of *he nAs] iqent
p&loal to. aqr 7
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BS/21/1992 O? ~ Z7 I 1'(L:"1JXlD R..L A"ER I CCI CTY 213 .::112 8?3? P.09
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acto gr pwi'"iQn8 or tbe Willful ActA Qr misconduct, of City, it.
eEru"itl:'W!tm tv °r:"f:W'!" r:rr::?tt;i;h": pe~5ii~::~d"Ueqtot f::
~lurl to per(qrw l~. obligati¢ns under thi. Aqreewent.
ARTXoI...L.O-n_ NQndispr:lm:lnat!QD
9.1 Inglewood ahall not di.crim1na~e in the employmont ot any
person Pllr.uant to the parformance ot this Aqre"",ent on the bade
ot that person's race, coler, national oriqin, ances.~, religion l
MX or dillal>Hl ty •
9.2. It Inglewood is tound in vlol.t~on of the
nondi-=1a1naUcm providoD. ot tllis Aqr ....... "t or applicable la., in
the pert" .... n"'" of this Aqreement, it "hall thereby I>a round in
.. tari.l hr~ of this Agreement. city ahall ~ay. ~. power and
the right to te. .. lnate or suspend this Aqreement, in Whole or in
part, or to 4ed·.lCt trom any amount payable to Inqlewood such sums
•• ara authorised by the Palo Alto Kunicipal Code or by other laws
to b. deducted for each calencar day whi1e such diaCl~mir.ation is
occurrinq •
It.RTICLE 10.0 Notipt§
1.0 .. .1 All noticas given hereunder ahall be delivered, in
vrltiflg', by 1II1i1, po.taqe prepaid, by tacsbnile tre.nsldssion, or by
pc!r&onal delivery, Ilnd addressed to either party as set forth
below, or to euch other addresses as may be notice4 1n writing:
1'0 lnqlewood: City of Inqle~ood
SOuth Bay Oata processing solution CentQr
One Manchester BoUlevard
Inglewood, CA 90301-1750
Attn~ Bettye McDaniel, Contact Person
City of Palo Alto
police OepartMent
P.O. Box 10250
Palo Alto, California 94303
Attn: David Dudley, Contact Person
MTTCLI 11.0 MiscellftneQUs Prcyiai on 8!
11.1 Inqlev004 shall keep itself fUlly infonoed of all
CtUTtlnt 14~. which may affect any person employed by Inglewood
\lJld.er tbiliil Aliree:aent, Or which may aff'ect in any manner its
pertor.aance ot services under this Agreement, or whiCh qovern the
cond,uct ot bUa1n ... s ot Inqlewood in the: per.forllanoe under this
A~resment, aDd observe and comply with, and cause its officers,
a.ployees, aqants, and repre.ent.ttve. to observe an~ comply wit.~,
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all applicable law..
11.2 Inolewood eball not assign, or attempt to •• sign, any of
ita Oblivatloaa hereunder without the written conaant of the City
....... 9 .. , and &Dy ... ~t shall be null. and void.
11 .. 3
~t
at City.
1II9avCC<l in its r-olationahip with ciq under t..'>i"
1_ aaother aunicipal agency am! not an agent or employee
11.4 Thi. Aqr .... nt constitutes the tinal expresaion of the
~t betveeD the parti ... , and it .... y not be lIO<li~ied excapt in
writing and e19_ by the parties.
11.5 '1'be waiver by eith .... party ot any br~ch of this
Aqr_, or &Dy provieion thereof, "ball not be <14-to be "
va1,," eor &Dy otber breach 01' this Aorr .. ,..nt, or any part thereof,
by the non-!IrMc!ILng party. The SUbsequent aoa.pta*'. by 81th£%"
perty of any t .. or other consideration Yhich may become due
hU-ewr.tar "hall not be deemed to be a va h'er of any pre08,Unq
br .. cb by the oth~ party of this Agreement, ot' any proviBion
th"'-.
11.7 Tba prevailinq party in any action brougbt to enforoe
any provision o~ thu Aqremaent may recover fro'll the non-prevailing
party it.. coats anel el<peTl5es of suit, including reasonable
attornay'& f ....
11.8 Tba unentorceabi!ity, invalidity, or illegality of any
prov1don of t:hia Aqr....."t shall net render the oth..-provbiona
unenforceable, invaUd, or i11"9&1.
11.9
refuence
barBot.
All exhibits now or hereafter referenced are. by such
d_ incorporated in this Agre .. .,ent ancl mad.. iO part
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213 412 fT'Tn o
Df WITWUI lIHDEOF, the parti98 hav. ex-"c\l.t.ed tbia Aqrae:ent
on tile daee first al>ova stated.
Gii'Y 1' .. ulDo. IIayOr
AT'1'JST.
GlorIa Younq, ¢itY Clerk
sr. Ant. city lttorney
APPIIOVIID I
DIrector of FtniftOi
Clil.t of. Poll ...
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p&loelto.ag~ 10
Edyard vincent. Mayor
ATTEST:
ci t-y At.tOntey c
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0'3/21/1992 C7:?3 II'G...EiDJt) FU... ~l Q:I en 213 412 B73'7 P.l..?
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EXHIS:r'.r "A"
SCOPE OF SERVICES
SIQTIQIf 1 --ACCESS TO S¥S'lIM AND 1"APfTltG
OIr-LDIII nRXINAL AVAILABUITY TO CITY. At all tiJo ...
<l\aimJ & H-hour period. In9'lev004 shall allow City to
input on-line to the By.t .... all Ci':: .... deletions. hold ..
t.n4 othar related citation Proc ... in9 infot"1l.tion.
Ing"l.evoo4 shall ensure that city will be "ble to
r.triev., revlBv and input any such inforaation
~ini"9' to Cit.s, deletiona, holda and dispolOitiona
via video display terwdnal. Inform.tion In the Syst ..
shall be accessible by city via vehicle license number
and citation n_r. Inglewood shall uilCain security
or tll. Syate:a by Ileans of B,peci.fic acco\J.Al: nu.bera and.
pa. • ..,orda.
'l'RADIING. lniUal train!"" shall be provided by
ID9loWood at Inglewood at no cOlt to Cit.y. An training
othe than initial traininq Which i& reqll,1red for city
etaft concerninq the System shall be provided by
tng"levood at 1ngl .... ood on an on9'01nq baaia at no
additional charge to C1ty. If it beoaaea hece8 •• ~1 for
Inglewood to provide City st.!t with tr,ininq (other
t./uln initial training) at City. then city agree" to
roiaburs8 Inglewood tor reaGonable tranaportation~
lo&Ji"9' and other incidental e"P<>nse. actually incurred
by lbqlewood personnel who travel to the city of Palo
lito to provide on-site training as r .. que.ted by City.
JUISl'OIISE TO CITY INQUIIUES. Inglewood shall respond to
City'. telepbone or electronic mail imae4iately.
U1'1lATE XEBTINGS. Throughout the ~formance ot
In91ewood'a service to City, the Contact PerBon sha11
CQJIIlUlli(:ate regUlarly 'With the project Hanaqer as
req..u.red.
SECTION 2 -PRocESSING
~.l COLLECTION OF CaES. City on .. daily ha.lS will
electronically transmit to Ingle..,ood all cities which
are generated in handwritinq or by portable mecbanical
ticketwriters, and Inglewood shall provide the Syst~
which processes Cites each evening, or sooner~
.2 • .2 RBCONC'!LIATION ~ fnglewood. will. provide an on-line
report of the doily reconciliation of the numJ>er of
paloalto. &qr 11
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eiC-proc .... ed by Inglewood.
DBTBRHIHATION OF PROCESSABLE CITES. The systam shall
acrsen each Cite issued by city to d.t.~1ne whether
the cite contains the intormation necessary to proces~
it. It tha cih 1. d"toormined by thl> Syat .... ""ch day to
be unprooessabla {e.q., the specific violation i. not
=heake4, t.lle date of the citation is .is&lng, no
Yehiel. 11CJ8ns8 number or vehiole identification nUllber
i. provlc1ed, and. &0 fort~> r 1:he Cit. will b9 added to
An online edit exception report. rn~lawood shall .aka
available to City an online report ot the nWilber o~
.i_tebed. Cites end tickets and the-nwabe.r of
delinquent cite •. city agrees to modiry and/or delete
au-tched. Cites, as shall be deem4!td a,propriate by
City. Inglewood shall receive no addit1ona~
~tion tor proc~sslnq a efts that 1. resUbmitted
to>: p .. ocaasinq.
2.4 D£L1NQOXKCY NOTICES. The SY5tem ahall qenerate, on at
a leaat weekly schedule, a Notice to~ Cite 'Which
ramaina unpaid thirty (30) calendar days atter the date
iaBU6nee. Within !o.ty (40) cale~ar days after the
dat. ot 1l1sulince, Inqle'Wood .shall mail these Notices to
the reqistar-ed. owners ct the vehicles {whether or not
tha regi.t .... ed owners can be i<lentiCied fully and
claarly) cited, by means of first ClUB mail. The
Notice ahall be of a <Ie sign and format established and
provided ~ City.
2.5 IDEllTIPICATION OF REGISTERED VEHICLE OWHEKS. '!'he Byatel!!
IlhAll _ .. llini .. "" of five (5) attempts (no more than
one (1) atteapt every 10 -14 calendar ~s) to Obtain
tb8 n .. s and address of the re9iBtered vehicle owner
fro. the DMV for each Vehicle ~or 'WhiCh a ',Cite has been
i •• ued. but payment tor 'Which hae not been received
v1t1lin tile """"ired tim. period. city will respon<l to
~ll telephone inquires l excepting only those telephone
inquiries tor ~h1ch a response by Inglewood is
warranted in light of Inglewood's ability to provide a
~lution. Inqlewood shall follow all procedures
apacified by PMV, and .hall act in accor4ance with the
California Vehicle code when registered vehicle owners
arll identified.
2.6 V1IlUFlCAI'IOH OF OWNERSHIP. with each attempt to verify
ownership through OMV'r the system .ha 11 enaure that
adequate identification of registered vahlcle owners
and verification procedures are utilized which taka
into conaideration, at the very least, ~he following
taeto-i.:s:
palollllto.agr 12
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B'3f21,"::992 a7:::l0 1l'G.£WX1D R.l... ~jc.q CTY 2134128737 P.14
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2.8
2.9
paloalto.aqr
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-I .. uanaa of new licanea pl~t ••.
-~e.. change.
-~nster ot ownership
-Lieen •• plata transters to otbe~ vahiclas.C.ub-
pl.atedl -._ cI!a%19 ....
Validity of plateB and ragiatratioD during spaciric
t1ae paried .. applicable to individual ca ....... !-aa of
date)
NOTIFICATION TO LESSEE AND/OR SECOND RBPORTEO OWNER.
lnoLewood. Shall notft'y by ",11111 ... ny riA' fntl",.-nt' l~III'!!'I"'.o
and/oz ..cend reported Qwnar whose nUl. and adclrells 1.
prc>V1ded in tile intormation received trOlll DMV. BaCh
~ notification shall be con.ldarad a .eparate
.otice. Inqlevood shall follov the lien process
ubabl1ahed under Californb law betQr" it .hall
proc.e,ad.s ~9'ain5t a sUDs$QUent purcha.er of a ueed
vebicl. which na_ been cited by City.
VElUCLE JU:GISTRATION 1I0LCS. The B» .. t-!!hall
alll:OaAUcally place" hold with DMV on the reg1atr"tion
o~ vehicleB Which Cites and ~ees reaa!n ~paid by the
registered owners of such vehicles in accordance with,
and within the tin ,;>.riod provided Ln, th .. california
Vehicle Code &i"'oQ other applicable lawa ~ The
g~nce.ent of the tiDe period trom ~ date of the
Rotiea will be specified by city, or as that minimum
tt.e period is am~nded in the california VehiCle Code.
Inglewood shall transIOit such holds to DJlV, via on-line
~ter system transmission, tor all cites that have
not been Batistle(L
IlBIIOVAL Of' REGISTRATION IIOLOS. one.. " registered
vebicl. owner remits the entire oUJount of .tines,
peD<1es, and fees ~ue on unpaid par~in9 cit •• to the
nti.r.cticm o~ the city., the system shill.!
.leotroniea.l~y notify DHV within five (5) calendar days
to remove the registration hold on that vehicle.
otrl'-oF-STATE CITES. The System shall procees Cites
apinst vehicles with out-of-atate registration
.-parately accordinq to the same proced:"res a& those
a1'1.ing frOll! in-state Cites. It such Cites become
delinquent, In91e~ood shall attempt to electronically
request the reqistered vehicle owner's intormation f'rom
the actor vehicle agency of the appropriate state.
Should the out-oi-state agencies institute a charge for
this BerviQB, City will be given the option of paying
th ... costa or inat:ructinq InglewQOd to deactivate. this
portion of the System's software. Inqlewood shall m~il
a Oelinquent Not!oe to the registered vehicle owner,
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~1/1992 07:31 HG.....a.OOD ~ ~lCq elY 213 412 b~ P.1S
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ard eall t'squeat that the registered vehicle owner
r_1t to Ingle ..... ood the bail amount lIade payable to
City.
2.13
SUSPENSION OP PROCESSING. The Gyste. shall suspend tbe
prooe.81nq or any cit.s issued by city upon receipt of
eppropriata notice by City.
ASSISTAllCE WITH CITE DESIGN. Upon request or C1 ty,
I"'11ewood shall provide any ... latance required in the
ctoall1jln or procU%ement ot a standard:ia:ed C'itB fora tor
...... by City.
OllllLITY COIl'l'ROL. The system shall have eatabliahed
quality control procedures whlch provide,. second. check
Dn the .ocuracy of all cites and dispositions entered
to tbe ayat.em.
DSE OF APPROVED FORMS. All forms, del:lnq~ncy notices,
and correspondence sent by Inqle~ood shall confora to
applicable law .nd shall be initially approved by city.
lwa g ! :1 --REPORTS AND OOctJMEtfTS STORAGE
J.l Inglewood aball provide ACCESS to City the following
~thly reports on-line within thre* (3) calendar days
o~ tbe last ~ay or the preced1nq ~onth at no additional
clIarg-. to City:
:FINANCIAL. Revenue reports and. citation
tracking reports.
MANAGEMENT.. citation :JtatisticB and otticer
report.
FIELD. Habitual oftander reports showing
Vehicles with five (5) or more Cites Issued on
tive (5i d.ifferent dates with ~ total bail
amount of at least two hundred dollars
($200.00) •
OUT-Of-STATE. Statistical and year-to-date
reve:r.ue reports.
SPECrAI~. Special reports as reguest~d by city.
3.2 CLOSED CITA1"ION REPORT. Inglewood shall provicle to City
ace •• a (on-line or otherwiseJ to quarterly closed.
citation report ~ithin twenty· one (21) calendar days
aftar tbe close of each calend~r quarter.
3. J DlGLEWOOD FlLES. Inqlewood shall maintain co'"Puter
pltlO<.o.aql;'" 14
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r
.11.. .in. ftandard. £o:raa.t:. on ,e.a._";.h cit. re:tcrr6i1 to
Inqlewood tor proo& .. 1nq under this A\I"1' .... ent. Suo,b
tll_ .ball include all rscords ot pa}"'ln8nts, colleotion
.ftortl!, IUspoa1tion, an<l any and all other infc ..... t.1on
~1.-.d to prov111 .. an audit trail. Inqlewood shall
provide city with a fila layout describinq the manner
in whi~ the data is stored and a listinq Dt special
COO .. for til. d .. eriptions.
B'CPBP BlTlNTIOH ~~ STORaGE. ~~ring tb' ,arm 9f thi&
lLwr_nt, lnq].yopd 'boll atoin oIl Cit" pnd pAylMnt
Wc:e:M1rion in it. hH4qu.rterM ott fet! I PM" City·. reque.t, Inqleyood sball prqyi49 tg City' hack-yp pt
$b' 4psmMnt;ation pn ugntttiq tape. tor the perigd of'
twelve l12} .g0thR immediAtely prtQtd1ng the dAt" of
City-' r+1\lut I Insl~wood sball prpyid.1 diaPO_ition
fPrM and batch control (onu . Ina' owl!Od IIhAII f i Ie Ond
~G.!n 4iapgni1;\RD5 forma in its hUdquarterl oftioe.
tnsrleYP?d Iball stqr@ the Cit@, and fAeords ucaJ.yed
bsnw'ndt: at no Additional cost, to City.
'1£I"19H t --coSTS or oocuxEHT Dn.XYPX
4.1 The costs and expenses of aailinq, delivering, or
tran ... :aitting a Cite .. record, document, da.ta .. 0:" vritinq
~ll be borne by the party lIakinq such ... iHnq,
di!11veryf or transmittal, except as otherwise provided.
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09-"21/19'92 gn: 32 lta...EalD R..L ~ I CR CTY
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EXHIBIT wB-
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2134128""(3'7 P.i?
City ahall pay IDglewood tor cervices rendared, .a toll~:
1.1 Plat rita per Cite ia~u.d and ~lectronically tran5rerre~1
$0.40 -it paid batore notice;
'0.60 -for eaCh cite noticed.
1.2 Plat rate per Cite ie.usd ""d manually proce •• ed:
$0.40 -if paid bator. notic.;
$0.60 -for eaCh cit. noticed.
TbeN 18 • cbarqe ot" <40 cents tar each Ci t. ~at doell not
r<!4Uira the eendin'l' of a notice WhiCh 18 enterell and proe ••• e<!
by City. Thera 1s e charge ot $1.00 tor any Cita for whiCh a
notice lui. ~ prepared, There is an additional Charge at 15
cento (plus poatage in moiling Cites to Inglewood) if
Il>9lewoo4 i. to perform the initial uta entry. It data entry
1. perforaad ~y City, there will be no charqe.
Tbe above dhar988 assumes notices are prep_red ~ithin thirty
(30) day. of iasua.
out-ot-atate Cites will ~ bU,I." i"tr;,cof~;L f*~ffLtlat r,ts per Cit •• et fPrth 1n thLS Sec __ n _~~_~ ___ p __ ~.
1.3 Converaion C05t per cite (transfer o.f records fro. current
city V8A4or to Inglewood):
$0.85 -for Citaa whiCh are not no~iced.
$0.35 -all other Cites •
.1.. City wil1 1:e1.Jl.bur.. :!nli1o ..... ood for ooot of proouring the
performance bond. SUch procurement cost ahsll not exceed one
thousand one bundred dollars ($1,100).
1. 5 The in! tid nt-up c!l.~q. to Ci ty tor t."e ne.. System to
service city viII be tvo thou. and dollars ($2,090).
1.6 Thara 1 ... IIOJItbly <:barge o~ hv .. nty-five doHar" ($75.00) fo<:
pro"lc1lDq City with any nUlOber of current parking citation
... ter tapea showing all a.ctivit.iu proce8.e4.
p&lcalto.&cjJr
...
U.ti..6dJJI) j:(J,. ~!o:l: cry
,~
"'!';;-..
~ :..../
EXl!II!I'l' ·C·
City'. ~t tOI: l'ropo .. al tOI: 1>arll:inq citation
Pt c· •• j~ larVLoos and Inglewood'e Pr~po.al Tasponr. 81:8 hereby atu_.
17
•
1-~ ATIACItOI B ~1 OW -; AGRE.EMENT r' No.
BY THIS AGREI!MEHT ...". __ ""''''' T>iI! 1. t MY a' .J!O"<1t2.o~p!.eJ:r __ ",.!!t {:O~i:/~~~=
I .,. MP KTWaN 'rHI CtTY OF PALO A~ TO ('HCI'oe:1N.VT'CfI nvt"""O TO 1'4 CITY, IVOD
~ _I') _DHi....li~kU •. llIc., .• _C.lIforn1e eo~~~o. -. _ 4GDO-C-llllpu,_pi'!n __ .... .!CI'Y) .l!l'~PSl.p:L~ei.~b __ (zp) _'i_H~Q,-~ 714) 863·
~ ~ TO At OONTRAOTOfI}' 8Ij OOIGIOI!MTlOH 0" ~ klUT\J.IIL t::O¥l""""Ta, rHe PAl"m1lil1'lMfTQ AWU::~ M ~
• CONl'RACTOR .~~" OA ~1SI1 T'riI! ~J. OWINO Sf'I~CIfiIC &i~VJCES M'O'OR IAATEfllw..S IPi<;;If@INE»I"'-r ___ _
A1T~ HIftIlC NCI t«XIIu gMltil '!«UN I"r'l'HIa ~,,~,
See Ittachld exhib1t A
E~hlblt A • Scop. of Services
• TEflMS '.Ut!\\,IC"_"'~ __ DUIa!'_"""""""_''''''''''''OI< October 1, lU2
IIW.L _ S!tltmbtt 30, 1993 wl~fI the opt1.n te rtnelf fer tw. (2) oe'll"iecut"'l~ \11 year term.. Either party ".y term!n6te thl! Agreement ~P'
• COMPENSATION ""'''''.' .... _.OI'n .. '''''' .... '''' 5!xty (60) daYI pr10r written notl. I!i O/l'Y ......... v~OA: 50S of total omeuM 01 nvo""" to'''ct~d. Total p"lment, will not exceed 512,500 per ~eir. o ~DHAIJ.".:'1~ Contractor sha'l forward .'1 plyment •• f par~ln9 clt.tlgl
to the City c/o ReYEnu. CQ'l.~tlon. {or procelslng.
• PAYMENT "ECO"::! iW-""'". ..... ~.,
• CITY ACOOUNT NUMBER: P~IO!10 : 1203 -1""""07 """'NO ! Sit':;
• PRo.IECT MANAGER ~ ~'T1V' """ em' ------.,--------
DEI'!. __________ _
P.o . .ox 'CZ!50
PALO ALTO. CA.104MS
T~ __________ _
• 1NV00000Q fCPIP ""'" I'tVOIQCIIi TO ftC 0tT'V, A'I'TN."1\O.JeOT ~
• CITY Of PALO ALTO APPROVALS: ~E ~ ~i'3IiA'TlJPU ~lZi;OP.OING TO I'fJW..BEM" N'PROVN. JQJU:I!I iEUM)
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SEP-22-'~ TUE 16:40
_l "\
SEP-22-92 'l1JE ! e 138 PALO AIl\) PURCHAS Ukl P.D2
Th. ~.-t ""'ted ()Qtober 1, U~~, "t,...,en th .. city ot 1'610 Alto
and Data Tl~t, Ina. 1. for the collection ot delinquent in-state
and ~\-ot-.tata ~rk!n9 oitation revenue.
t.
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Data Ticket 1. D.,thcri.ed to act DS en Gvent for the City in
collectLnw ur~id park!nw eltatlon r8Venu~.
Doat:e l'i~t vl11. provide t"n., m.Ue ... , pootall'e, u!ntein
fU ... on cc>ll~ infot1llation and provide tnl.. inr"nI2Itian to
the dty to .. pate ita fil •• ; provide the .:ity with ..",,~t
".porUl and use its !>est effort. to _xi.he the ool1eaUon
.. f 1U1pOid oitation r.venue. COllecti,m aotivity 11111. I>e
oomtucited 1n c;OlOPUance with ted.rel, ~t"te an4 101>01 len IU1d
in a4h .... enc. to the I'air Debt cal1ecU"" h-aotioes Act.
Data Ticket &ball not M .. _pan.lllle for the City·. '.H...." to
l'&'""i4o co~ or tbell' inranoation. Dat:a T.~c;ket wdves any
olat. deaand, or liGbi1itl' it ""'1' bave aVain»t the Clty tor
,,.il,," to caU.ot any .... v .. nu. attrit>utab1e to the C1ty'.
failure to provide oo~et 0 .. tiaely information.
City iltatt will deteraine the nUlober aniS rrequenc;y ot
eitation. r",t .. =e.S to Data Ticllet.
n. City rDB .. rve" the ri'i/ht to approve the lan<;1Ulve on ell
delinquent citation notices i •• ued by Data Ticket.
o..ta Tleket 5hall not .. ul> .... ont .. ot oervlees tor the City'.
account without prior wribten app~Qv.l by city .taft •
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a 1'. -(
ATTACII£IO C
DRDINAN C E NO.
ORDJ:NANCE OF THE COUNCIL O~ THE CITY OF PALO ALTO
AMENDING THE BVDGET FOR THE FISCAL YEAR 1992-93 TO APPROPRIATE
ADDITIONAL FUNDING TO REVEN\lE COLLECTIONS IN THE TREASURY DIVISION
OF THE FINANCE DEPARTKENT FOR CASH PROCESSING OF PARKING CITATIONS
WHEREAS, pursuant to the provisions of section 12 of Article
III of the Charter of the City of Palo Alto, the Council on June
22, 1992 did adopt a budget for fiscal year 1992-93; and
WHEREAS, tor two years the city of Palo Alto has contra'Cted
'With West computil Corporation to process parking citations issued
in the city of Palo ."1 to; a.nd
WHEREAS, diligent contract monitorin9 revealed
irregularities, questionable cash handling procedures and
revenue through contract employee theft; and
WHEREAS, the police investigation of West Computil's
tiona resulted in the District Attorney's office issuing an
warrant on June 26, 1992, to a West Computil employee; and
service
l(l$S of
opera
arrest
WHEREAS, during the investigation, the Finance Department
assumed responsil:lility for payment proc'assing and customer services
associated with parkinq citations; and
WHEREAS, to continue cash processinq and customer services,
additional fundinq is needed for salaries: and equipment in the
Revenue Collections program;
NOW, THEREFORE, the Council of the City of P3.1o Alto does
ORD~N as follows:
SECTION l~ 'The sum of Ninety Seven Thousand Sixty Five
Dollars ($97,065J is hereby appropriated to the Revenue collection
program in the Treasury Division of the Finance Department and the
Reserve for Capital Projects is correspondinqly reduced~
~I.oN 2. This transaction will reduce the Reserve for
capital projects from $5,047,649 to $4,970,671 as of June 30, 1992.
SECTION 3. The Council of the city of Palo Alto hereby finds
that the enactment of this ordinance is not a project under the
California Environmental Quality Act and, therefore, no environmen
tal impact assessment is necessary.
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SEC"I'ION 4.
Municipal Code,
adoption.
As provided in Saction :;1. 0(.375 o.! the Palo Alto
this ordinance shall become effective upon
INTRODUCED AND PASSED:
AYES:
NOES:
ABSTENTIONS:
ASSENT:
ATTEST: APPROVED:
city Clerk
APPROVED AS TO FORM:
Sr. Asst. city Attorney
APPROVED'
C~ty Manaqer
Director of Finance
Chief of PoliC<! 92-3.2