HomeMy WebLinkAbout0385.091-
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August 22, 1991
HONO~'BLE CrTY COUNCIL
Palo Alto, California
Attention: Finance committee
APPROPRIATE LEVELS OF SERVICE
Report in ElrJ.ef
"'HE SUB..! ECT OF
THIS REPORT
ISA
COUNCil PR10RfTY J
A compreher.siv€. service inventory, including all services provided
to the public~ has been prepared. Depart~ents have in5icated, in
their best professional judgement and compared to similar cities,
whether the current level of service provision is superior,
average, or minimal. A common thread running throu.gh all the
inventories is declining service quality as a result of trying to
maintain the same range of services as had been possible in prior
years s and in some caSES while taking on new programs, services,
and facilities. The Finance Committee ~ill select items from the
inventory that it is interested in reviewing further as to the cost
and impacts of changing the level of service. Public meetings have
been scheduled for ~toL~r 3 and 10 at City Hall to solicit public
ir.put ~
In F€bruary 1991, the City council assigned to the :inance
Committee the task of defining 3 Council priority on approFriate
service levels. The Council initial1~t defined the priority as
establishing appropriate service levels consistent with available
funding and improving communication$ with the public regarding the
funding levels required to provide needed service levels. After
discussion} the Finance COITllllittee adopted the tool of a service
inventorYI building upon the work done in previous budget years.
Staff would p~ovide information on the current 1 evel of service
provision and ind.icate whether, in their professional judgement} it
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'Was superior, avet"2Ige or minil!'.al. only those programs which
directly served the public 'Were included ir the inventory~ The
committee ~Quld then identify services for 'Which they wished to
have further information from staft cCilcerr.ing the impacts and
costs of increasing 0::" decreasing the level of service. Public
participation 'Would be !Solicited during the discussion p:-ocess.
The committee hoped to be able to prioritize services and to tie
their discussions into the 1992-94 budget process.
service Inveptory
staff has completed the inventory of s~rvices provided directly to
the public (Attachment B). Departments rated each service as
either superior, average or minimal, compared with most other Bay
Area cities. At the direction of the Finance Committee, rankings
were based on staff's best professional judgement. Finance staff
reviewed all the rankings ~ith departments to ensure a measure of
consistency in the inventory as a 'Whole. }.ttachment.~ is a
detailed descript ion of the rank.ing procedure and the basis assumed
for comparability. It shculd be emphasized that both the dollar
and person-year allocations to specific services are approximations
only. Staff performs many different ft..ncti ons, so it "ollould be
errone:>us to assu!ne that elimination of a service would necassarily
equate to a commensurate staff reduction.
Two persistent, related themes emerged from the rankir.gs and the
many diSCUssions staff held to determine them. First z in several
important and visible areas j such as the various theaters.
paramedic service.s, or t.he animal $helter-and spay and neuter
clinic, the very existence of some services is rare in Bay Area
cities, and thus earns a superior rating in the Palo Alto invento
ry. At the ~ame time, ho~ever, the demand for those services has
been rising faster than the City resources available to provide
them. Thus, while the City is providing a rare service, it is
unable to do so at the level demanded or expected by the community,
nor as _ell as it once did in the past. A good example is the
Children's Theater. S~aff knows of ~o other city west of Chicago
that operates its Oltll"l children's theater. so obviously ,the service
itself is superior :merely for being available. But CoITUtlunity
Services staff also belieVes the resources available to operate the
theater are insufficient to -meet the demand and standards placed on
it. 'I'he City also provides some services at a unique level
compared to other communities. A good example of this is the.
City's tree program, v.:here an :!!."oorist .. and urban forester, as "'ell
as tree crews, address issues of ecology, neignborhood ambience and
tree health; in addition to trimrr.ing for safety purposes.
The second common theme that arose from the service inventory f':;r
all departments is the fundamental conflict bet .... een the obligation
to furnish the same quanj; . .:i..!Y of services to the community v~rsus
maintaining the traditionally high quality of services. The
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Community Services and Public Works Departments in particular have
see~ their responsibilities grow to include more programs and more
facilities, at the same time their resources have been declining.
A good example is the communit.y'l$. demand for convenient access tc
neighborhood libraries4 This means that the City's book purchases
must be stretched among a large numb~r of branches, with the result
that Palo Alto's cOllection does not offer the same depth of titles
L~at other communities with only 6n~ or two libraries offer4 (The
narratives preceding each of the inventory listings in Attachment
B, ~here appropriate~ highlight these conflicts between quantity
and quality.)
Public PArticipatio_~
The Finance Comrni ttee expressed a desire to h1tve the public
participate to th~ maximum extent possible~ Two public meetings
have been scheduled, for october 3 and lO~ Both meetings will be
held in the Council Chambers at City Hall~ Staff is preparing, at
the Committee's reguest l an overvieW' presentation for each meeting
that ~ill educate the public as to the declining resource base and
the need to prioritiz~ service provision. Both meetings will be
cableca&t.
?:es ec~fu}ly submitted~
'..4-~o..v
J M STEELE
Budget Manager
. .£; .c '---"{ ,-:; (1/1.1_ '. ~. .
EKh. -liON ~irector f Finance ,\
.~EE'" 1'ttii~i'I ~sistant Manage~
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ATTACHMENT A
Explanation of R~nking and Rating criteria
services included in th~ inventory are only those ~hich directly
serve the public~ Intern~l departments such as Human Resources,
Finance. intormaticn Resources, or the Council-Appointed Officers
did not participate. In gener~l, departments rated their service
levels against what are perceived as standard services offered by
similar communities in the Bay Area. By this criterion, cities
with more resources than Palo Alto which generally offer ~uperior
services, s\.!ch as Sunnyvale, were not used as a standard for
comparison purposes. Nor va3 a city which tends to struggle to
provide even a basic level of se~vlce to its citizens, such as East
Palo Al to.
Usinq this guideline for rankings, departments rated $.ervice levels
as follo",,"s:
(S)uperior:
tAl ve.ra,ge:
(M)inirnal:
Palo Alto's level of service exceeds the
standa~d or typical level of service in sUr
rounding communities.
Palo Alto's level of service is roughly equiv
alent to the standard or typic-al level of
service in surrounding cornmunities~
Palo Al to offers a level of service that is
belo~ the level ~hich is standard or t}~i~al
in su.rrounding comInunities~
In some cases, specific services were difficult to rate precisely,
but could be rated within a range. For example. the depth ot the
LiJ:>rary·s adult collection is in the range "!'1+/A-", l!lea!"dng, it is
above Einimal, but less than average. In other cases, toe service
fell between two rankin~s. For example, Project Mobility services
in tne Transportation Division IJe!'e rated toA+" , meaning better than
average, but not superio!'. The overall rankin'3" for a program area
is not necessarily an average of the rankings of all the services
in that program. Rather, an overall ranking gives higher 'Weight to
those services "'ithin a category that are mare significant than the
others. For example, under Visual .Arts in the Arts ~nd C\.J.lture
Division, the service '"Facility Rental" is rated average. Since
facility rentals are not as significant a part of Visual Arts'
purpose as are exhibitions, classes, and attendance, and sinca the
latter services all .,.,'ere rated superior, Visual Arts' cverall
ranking would still be superior. In some se.rvice areas, such liS
community Theater and Art in Public Places, Palo Alto's services
exceed all but a handful of cities in the Bay Area. Most cities do
not offer these £ervices. 60 by definition Palo Alto's service
levels are superior~
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Cost3 and staffing level.:; allocated to services in the inventory
are approximations only and in many cases have been rounded for
presentation purposes. In additicn# numbers may n~t tie to the
budget document because some program areas are split bet~een public
services and internal city support, or may not be identified in the
same manner in the budget document. A good example is Public
Works, which provides services that serve both the public (street
tree trimming) and other City departments (electric line clearing) •
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•
ATIACftENT B
SER \'JCE L[ \'T::LS
O.!rTI'nt
Persoe" ¥urs DepartmentlDivLSiO!'l
ProgramfSerY;~ R:egular _______ Temr-.lrtlrt
FIRE DEPARTMENT
oYeraD Dh-l:sion S(.afl"nW:!!]t: [n genera!. the Fin!: DepartnJI!TIt provjd~
'SCrvica: tbl1lre vet)" sirrular 10 fire departIDl:;)lli in Slllta Clara County
!be exceptions to !his &Ie tilt pruvis,ion of PQramedic '§C:rYi«-. in whi,.-h Piillo
Aho I!'. Lmlql)e in offering lhi.c; servi~; and the coelraet 10 PlQvide fLre
5CSVtces to SLm(ord Univenity and SLAC. In ol.~Cf" munidpalltieli. these
services art provided privately and lIOI offered by the City.
SUPRlJ!S!;ion
Pror:r.m MlI1\Biemmc
EI-ner.rency response:
Readiness training
Publ.ic educatioo &. prescnt.tions
Fire prro<e11lioa inspections
f~ lIydranl IeS:m, &: maintmanc.e
Bicycle licenRr:lf and sa(e:, proPfl'.
Equipmeal mainletJQ1~. Tep~ac:emen' .nd ~1ing
faciliry maml~
Weed abatetner11 program
SupplJ requisilicr. &: debvery
Stlmdby for emergency r~
CooIJ¥t admini:!o(ralioa
Ra:utdws Malerials Coordina:inli Coun;;;i!
19.15-.5
Annualized Cost
'.760,000
S "" SI.1per1or
A == Averqe
M = Minimal'
A
A
A
A
A
A
A
A
A
A
M
A
A
M
S
•
•
F1RE DEPARTMENT
SU~(COIlt'
Depu1menl/DivisioD.
Programf&!rvice
PubflC infonnaliOtl i::ooroinatioo
'rojIraTD management
Ocpanmmt c<'!1t\p\i:er !ruppot1
Piau review
BuiJdinl inspo;, .. tioos-ne'o\' construclion
Fire rode training
F:re huard complaint mitipliOQ
hblic education
Arson and fire ulVestigalions
.tkcoun!inl and billinl
Prognm OWIalement
R«:ru'ltmer:.t and traininl ot ealry ~eJ firefightt:n.
CoordiWile count)' tra.ininr acAdemy
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SER:,"'ICE LEVELS
Ct.~!
Perf;()'j-'r' ears
Rl!g1Jlar _Ic<~
S ••
10 .,
10
.5
.25
25
.2'
.25
1.0
I.'
.1
.1
.1
2
AnnWllir..ed C~
421 .. 000
86,000
43,000
86,000
43,000
21,000
21,000
21,000
21,000
86,000
130,000
13,000
13,000
13,000
S = Superior
A = Aveuge
M = Minimal
M
A
A·
A
M
M
M
A
A
M
A
A
.~.
M
M
A
•
•
•
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SER VICE L[VELS
DepaTt~t1Di\ljsion
prggramlService
fIRE DEPAllTMENT
~iI. end Trainbg (oontl
Cooromale speciaEud trainin,:
Incident corntTWld
High rise buildi r.p
H.I.l1100us malerial~
WHdlfltd fitdighrin,
Medl .a]' 5efVi!;:e15
CooroilUlle emergency medical tr.Iining
Coordir.sl.e ph,.~ieaI fitDess prognun
Clerical duties
hnm:dK: seme of'mefler"l' ~ and: tral1SPOrl of be_'Sic and
.d.~'mcec! liIe support
Trainiog (or Ioca.I pt.ramedie and lMCflUl !lC'hool!'l.
E".Iuafe and c.ertify paran:.:dic pctfDrnWlce for Sma Clara County
Provide public t.ctuc.riOl:l
Pm\'ide rireftg'htiog services
Standby for emergeocy cartt
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l'en.on~YUit&
~ Tf~
2
.1
.1
.\
.1
?I
2.7S
.5
25
.25
10
225
J
•
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•
26,OC()
26,0:J()
13,000
13,003
13,000
m,ooo
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S = Superinr
A = Avert:~
M '=' Minimal'
S
S
M
M
S
S
S
S
S
S
S
•
•
•
•
•
FI'E DEPARTMENT
s\',M;
Supervision of sta IT
EmergelH;Y ~n;,e
Departme1lI,iDivi~ :(;n
Program,"Stf'o'ire
Adminider fire preveT1!ioll inspet.1ions of SL.-'C f:a.:ilifles
Coootll:1 pre-incident lnlininll of w~ bllLard ...
Cooroll\lte di saster prepardness
Standby for emergency cans
Con!r.ct admini~:"lI.IIOD (SLAC)
Re.tdiness tnlining
F..qtlip~nt and facility maintrnance
Review plans for kumal permit sites
Inspection of humat sites
CFQA revie-N
COO~ de·.efopmen, IlJ1d enforcement
PubiJc cducatioo
HMSO and fire code training
T«::Mical support in hlunat emergency
HUlWII leak !liCe in'ie6(igation.o
SERVICE. LEVELS
CUITClit
P~n.on--Y ears.
R<!f:Jfar Tem1?Of¥Y
IU
5
1.0
1.0
1.0
,25
',0
,25
10
10
U
"
,5
,25
25
,25
,15
,25
,75
•
•
Ar.JHl.l1 iza3 Cood:
86(1,00II
•
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42,000
126,000
21,0(.()
21,000
21,000
21,000
21,(),.)Q
6J,00'J
S "" Supt:rior
A = .A.~'enge
M ""Minim'll
~L~
S
S
S
S
S
M
S
S
S
S
A
A
A
A
A
A
A
A
A
•
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SER\'KE LEVELS
Depv1me!"!t/Di-v iSlon
Prug~_r:'-:_~
no.'TORM/\ TJON RESOURCES DEPARTME~T
O .. enn Di"isioo Statement: Cllbl.e-Seroke<; prm'lde fran;.hise rt'i!u!ation
and ca!»e c-ompTaini resollJtion f{lf the sill jumdiction cable franchise.
C.ble Ser.-ices llso administers lhe live cablecasting of Cmlr...·iJ. C'ourKlf
Committee and C.ornmi.~icn meeting:s and over.;ec~ the l,'ide.ole1 inr":maIIOD
OIl IJ(JV'tmmenl access C'hannei 16.
Subscriber cotnpU! ints
F rachise MntinLsI:-alioa
Produ.:::lionlC.bl~jn,
Videotel: Coonfination
·Adminislen conlnlCt...-L1It MPAC for Clbfecastir.g scrvi"-e5.
·"Administers contract wit!! Steve Opsoa lnc. for vjde(ltex str'\o'ice$.
CU:Tffi!
Pe~)a·Ye.ar:s
~J<I_L__ _ T elTI!!Q!!!!l!
.013
20
.10
.08
.05
•
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1',..'00
6.600
!I,~JO
2.700
1,700
S = Superioc
A _ A\lera~
M .:: Minimal
A
A
M'
M"
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SER\'ICf: LEVELS
Departmet1\ iDi visi on
Progr:amISe ..... ice
paNNING DrPARTM.Xf
()yeqn Piri§:ioa Sta!f"frtfll~: Given uisting resm.H~es. ~UJl'l!ri,}f" levd!l of
SoenIH:e are .nouted (a ~ioos that dll"~tly serve the pub!i{', (i.e,
Development Morutoring). Ren-.a.ining Planning Di~'j~ioll :eS(lurces provide
avenge levels of 5er'll ice to S~ ia1 Siudie<> proJocts, l:1 t~ Ia.'>t YeAr,
however. staff de-.'oted ruperiOf lime to the Mrt.!ica.1 FOi.lndation prujext.
1M various housing fuDCt:on~ have roceived. le,,'e/ of ~r','IC'C:: slightly
.bove minilNl. Minimal k ... eh of service are given to liais-..ln cr
coordinating funchons,
Darin. FY 90-9 [, mir,imaJ &ever! of serl,:ice wert" .nuearN to t!1e
Comrn:hensive Plar.; update ~use of limited ~'urce~. An erpected
avetap or Rlp('1i0( ~~e1 of 5et\li!::e i~ e~po:;led lo be .1l0C'~Je.d fe.r the
Compre:bmsive Plan urdale m FY 91·92,
Dtt""'oomenc r.~
Archlt«tu~ Jleview Board
AppliutiOD pnx;essinr
Pian cha:kill.f
Zoninl inrorrnatioa
(j.~'lhiC:1 .asst.-lance
•• Shifts S90/XXl from Comprehensive Plan 10 De\'el('pm.~r
M OI"jtorin, to reflr.;:1 90-91 ... nocalion of resources
Cl.Irren!
Person· Y ~.ar'l
&I:.ular ...I~~
7.' .7S
20 .25
3.e
'0
.S
5
.S
1
\
S82,DOQ-·
166,000
24<;l , 000
8],000
42,00J
41,().)O
s .",. Superior
}o. "" Aver:alle
M = Minimal
S
S
S
S
S
S
M
Deplrtment/Di .... i.<;ioa
Program/SeN ice
PL..t.NNl1JG DEP.'tRTME!'<.'T
Special Studies
Urhao Design Plan
Pa!o Alto Medical Foundilioa
Stanford projects
Hi~'oric Resources Board
CAADA. Iii; SOfI
R·I si>18/e-fanuly guidehoes
Data c:onectjoa Ind reporting
tntergovernmental coordir .. tio"
M iscenaneous A.r:::tivities
SER.V1CE LEVELS
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8
Current
P~r<;(JD-Years
.S
.25
\
Anrualil.oo C~
326,000
49,000
73,000
n,oco
8,000
8,000
8,000
41,000
8,000
51,000
41,000
B,COO
35,000
S = Superior
A == Average
M = Minimal
SIA/M
A
A
S
A+
M
M
M
A+
A
S
A+
M
A
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SER\'ICE LEVELS
Depar1men!/Divi~i()!l
Program/Servk~
PLANNING DEPARTMENT
(her.an Divi.<;ioll Sla!HTlenl: Tru.sport.a.liC'!l Di""i!ion o ... er~. program
of mul1imodaT. mult!f'ltceIOO transportalinn ao::tivities indudrng tralfic
opef1lltion~. ~retJ. parLnt. :1llemall\lc mod~, spt;.;iaT need~, and
interjl.lrisdictional coordiruJ,on, :flailS compara"lc tn other cilir::s, .!h.:!il
widl .. g~ter emphasis <m .Tlemali ... etl.llll.qlOrU tion modes Il1d les.:s
empbasi 5 on waJwII,. u:pandon.
Quarity of Servi~: A~'eraie in tenns of the depth., sorhi~h.,;.iiOf'l,
Illd follow I1lrough on trulsror1.ation ... ·ti ... il;es i.I1ldertal:::en.
Qu,anliIY: Above average i:n terms of the breadtb or .di~'i!les and
services pro~'ided,
Trnmc Operations
Tnffic signals
Traffic operations
Parlr:ing
Complainl~/requests
I!iilt'iportatiog Planni~
Pmject reviews
Special studies
Bicyde planning/dnelopment
CUfT::[Jt
Penoon-Y ears
R..~~r,J lar T emC9~IJ:
2.1
.S
•
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.3
2.1
.5
••
3
,
-.
<-
153,000
38,000
46,000
46,000
23,000
I4l,ooa
36,000
.J,(IOO
21,000
s """ Superior
A "" A\lera~
M .: Minima]
"
_H
A
A
S
.... +
A+
A
S
Dcp&r1memlD jvj!>joo
Pro8'nrn.lSt:ryjce
PLANNING OEPUTME.NT
T~tiOll Piarmin, (cont.)
lntetgOvemmezn/.lgency rupport
Complaints/requests
Project MobHi ty
Commute alternatives
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,]
.4
]
,I
'0
Currer:tt
Persoo-Yro.als
Annualir.ed Cost
21,000
21,000
27,001
20,(X)'J
7.000
S -= Superior
A • ""'en&:'"
M "" Mirumal
A+
S
A
A+
M
•
•
=~::..:.".~ ...... -------.----..
S£R VICE L E \'ELS
0epart1TlCl'l~J'D~vi<:;iDIl.
PLANNING DEPARTMENT
tmp«1inn SttTias
ProgramtSer .... ice
Oven1'l Di"t"iioa Statemmt: The !eve1 of U;l"\'ice pTov-idOO ~y the
lIuiJo'in. r1l~jOlll program is average, The qu.anl ily of ill~,.:djonS is
tc'ftSinent W'ith the minimum requirements 0;:.[ lh~ unifDrm codes, Thoe
Housing Improv.!rnent Pmlfllm operates at I !evo!l below surrounding
jllrirolCti<mS. partI)' i>ec,a:\I~ ~ do no( sd'llertise. the HIP progrlm. U\d
because die income qlJMlifi~rions (intil Palo AJlo .pplicanl~.
A.ccour.titll v.d ~rii.l
S~s:ioa
P!ar. chect
Field iMpecliO!l
MUl'licip.l ('ode enforcement
~ssrvices
Curren!
Pe~""I·uf'5.
Rt"g=Jlar ~J1'!I!Q!!Yl
13
1.0
15
2.0
6.0
1.0
I.S
.S
"
•
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&mWiliTM Cost
151,000
",000
99,000
132,000
395,(0)
66,000
99,000
43,000
S = SUperiot
A = Avenae
M = Minimal
A+
A+
A+
A+
A+
A
A+
M
~
SF.RVJCE LEVELS
:)epa:rtmentiDi~' iSlon
PUlgr:amlSeI""o' in!
PlANNING DEP .... RTMENT
Ol'tran DivlUoD Staltmt"f1t: The Envinmmctll.il P!r..teclioo dl ... isioo
provides: technical &SSt~tance au hAc:afdous m.al,i.r.s. P()llutioll
etl ... ironmnltal prota;lion and ...... c;te m&n.lge~t: illl'trjurisdichonaland
interdepattmenlal coonfiration: environmental law and regvl .. tion tracking
md analysis; and rec:01rI!ne:1d1itLOI\5 ror City environmental' polic~.
r~reased tr.;linl or air qUltit)' kgislatioo aM rulema,lillg is anticipato:d ;n
FY 91-92 because or the irnpkmen!.ltioo of the federal &nd !)\.&iC" Clean Air
ALis..
QuaTity of '!iCTVke: Generally .... enre. Qu,dit}· IS l1rojec:~
dependent. Many projects require fast turnaround to comp[ete !he
anaryw :nd male ~ TK~l ions. wbile olbers require
IonJ term aHeatiOft. DqJ4b and follolto' up ~ generany do!-,pmde-n! on
the ~uestor'l aeo:h.
Quantity of service: Bee.use or the lIreadtb or environmental iSSlJe'S
and requestor needs, quantity or service is above aven.gc.
Administration
Current
P~rs()n·Y~.ars
~_. R:<jar T empon.}):
•
.45
.J
.l5
II
,
AnnuaIiLt"d Cost
26,000
]],000
24.000
12,000
S "" Superior
A = Ayt;nge
M = Minima!
A
A+
A+
•
Departl'T'e1it,lDivi ~ioll
PmgramiSt--..n'i.,c
COMMUNITY SERVICES DEP"RTMENT
Human Scnices
Overan: Oiyioiioll Staltrnm[, Palo Alto"s funJing and deh ... cry or human
sef"\lK.es is superior C"Cltnp.l:red 10 most sman tv ~i.,m sized eilles.
Human Sqyic.~ ConlractoJi
Adminisfra:tioc
Monitoring
A11ocation
Jd!nmunilJ t>eyt4oomml Bkrl: Gnulls
Conlra:.'t Adm.inislr.lion
Cilizens Advisory Council
AflOCltion
Mooilori nElReporting
Program DeveJopmenl
Reh.ablTitaliool Aajui_~1 tlon
H~:.I.!L~iC15 Admini~ra lion
Hul1Wl Relalions Conurus.sioll
Child Care Task. Fotce
DISliMlly Tut. force
Medialion Task Farce
Youth Cr.unclI
SUt VICE LEVELS
u
Il
CLlrrent
~rson· Year!.
.03
.33
.03
.3
.1!4
•
'>
8%,000
l,t25,OOG
318,000
S = Superior
A = A .... erare
M = Min[maI
S
" "
S
S
"
S
S
"
"
"
A+
S
S
S
S
S
~------~---. ---------,---,..
\
~
@}
SER \,1(,[ tE:\'ELS
DepartmentiDI ~'i.,ioo
Program1Se .... 'ire
COMMUNITY SERVICES DEPARTMENT
Arts and CultW1!'
Ovenn Di\'~ion Statement: Wllile Palo Aha's furnfir,g for Art in f'uhlic
Places is about .venlge compared to oL1l~ citie<;, th~ ()(het" ProBr.lrf.s and
serviccs offered by ~is division ate superior. P~IQ Allo', .~uJlror1 fOf
!beater IlIld visual arts uceeds typica] communities in the Bay~. The
very ell:i5teoce of. O,;1dren's ·Thealre, Communi1y 1be.alre, IIl'd. Cultural
Center ~Is • !OOperior service Ie .... d. When CQrnrared to die handful
or cities this slU lhaI do offer thnter. (MOUTltail1 V.h!W, Sl.ll1nyvaTe, Walnut
Creek), Palo Aito is DO langeI the leader in quality or quantlty of sc:rvices
provickd, however. Note lilA( w~ile Art in Pub!", Pt.ces funding is aI an
aVffllge TtveT, proviolng the scrvio:e lep1esetlls a ~mtantia! portion (in the
QpitaJ budget) of the Direcl(>f"" time:.
performances
ClIISses
Volunteers
Outrl:!aCh
Auendanre
CUrn:nl
Person·Y~r5
Rei!U!U
5.' ],,8'7
,.
•
. '
,.
15,00CI
S2!,OOO
.-
S = Supenoc
A = A\letII~
M = Minimal
A
S
S
A-
S
S
S
•
•
,.
Departme!1trDlvLcjon
ProB ramrSer"rice
COMMUNITY SERViCES DEPARTMENT
Cb1dren"s The.lrt: (COtlt.)
St.ffing
"'Wbell mgfled agalnsl demand.
~unit! Thea!B
Pcrfu nwoces
0"""
Volunk.cn
Anendance-
sLlrrm,g
V'p A.rts
£'Chibiciom
C1""",
Volunteers
AII<ndonc.
Facility:Rental
Staffing
,-
SERViCE LEVELS
Current
Person-YeJj;ri
R~~. ___ .J~
2.1 LIS
'.3 3.24
is
"--_._-_ ..
J
"
2",000
4&3,000
S '" Superior
., = Average
M .. Minimal
M'
S
$
A
A
•
A
S
•
S
S
S
A
S
•
S
t.]
1
-
,-.;;..------.-.~.
SERVICE LEVEl.S
Departrr.entlD''o'i'lion
Prognm/Sero i"_1I:
COMMUNITY SERVICES DEPARfMENT
LFbnf')'
(ho(n.~ m"L<iion Statement: Palo A!;o'! lihrary syc;tem is hiLo;cd tI['Un •
tk"ighror!wod b~'h rnilo~<)phy. willi & cmlr.al adurt lihr.uy pro~'idlng
reference as~stance and r~sarc:b coneo::lions fUf city ..... 'ide Uf'.e Tn
C.rifomia, 001) Nev.p::ltt BelK:h shares the demographic dJaracknstJcs ,l:Tld
branch sysJem phlTOKlphy of PaJo Atta. The exi_~teT:l;::e lOf I separate
ChiMretl's Llbl1uy is fairly unique If'lOTlg cities. Howev~r, the
combi"ation of COII"eni~e of f"'lhti~ (wilb the bra."c:h syst.!m) aM high
.ed\JCI.tiona! Ie .... els tramlallOS 10 e-.ceplioru.ny heavy. ri~ing usc of P.lfo Aho
lihraries ,..illloue any signifiu." increase in population.
Libl'llJ')' service for children i..~ emphuiz.ed and thrives in l'e:"J""ln-.e 1o
.:femand, primarily thn:.,ug'h l11e ~e Chl1dren's Library. Sbff and
cone("ti-on resources are placed al the fa.cihfie! with t~~ biSh~ U!'.e i:n so far
as possible while maintaining open bOUTS ud KIt Ildtquat.e k\eJ of sef",.'ice.
The o ... el1ln quantity of scrvtc~ in Palo AIto 15 supt"riO!" ....-lH:n ran~ed b,Y
convenieno;e of lICCess 10 lI1e b~hes. HowC'vl:1'", the hours opt:tl at each
facility bas been dt,(:hning. Surula:r!y. the qWl!llily "f the Polio Alto
conectioo is abo"'e IVenlge m sIleer DUrn.~ ofvolu~. H"""e"et'", rh~
neeG for a ba5ic con=-:;lioo at ~'h bfW",cb has resulted ill I .::011 ~t!{)n :hal is
anfi nunimal in depth. ThA! ;g, while the sht:t:r number of "'Orol<':1e_~ Ofli:TOO
iI; above Ivera.ge, the "aricry ,"lid di"err;ity oftilies offen".d is mirlirnal !O
averilge at be<t. Fmany. "f'C'l--i.t1 programs and servic~ ofT"'rod are
minima!. For eumpre, P,la Allo offers [IG lih:acy ptcgrams"
CUl"'!t!n:
Pe1"${)n-Y .. -a~
B.niufar ___ mnTemroor.l1)i
16
\
.-"-::
S = Superior
A = AV('TJ;ge
M "" Minimal
•
~ , j
j
I ,
SER,VJCE LEVELS
DcpartrTK!T1t1Divislon
Program..'Servic.e
COMMUNITY SER.VJCES DEPARTMENT
Library (~t.)
TI-.e branch library sy~e m in Palo Alto also ruetchl'S staff resour;:e,. The
m1 mher of Palo Alto Library mIT (fedmicaf services and put-.li< se .... 'i~el;)
pet 1000 open IibrllJ)' hours is 3.5, while the avera,ge (or ,;urveyed Say
AI"f'.a cities-~ 5.4. fn O<Mr 'NOrd~, otl!er Bay Area title! line Ibou! 54 ~
more staff on duty a! any given hour thll.! libraries Ire open than dots Pii.IQ
All0. Sorne of this dlffereul,;e is dOJe Ie efficiem:ie5 realized in II mul:i
Library S)'slem: II :si~ li~rary system doesn't n~ 5i,; limes a. .. rn.;my
admini~flItive !luff as does II one EI bl"lll)' ... y~lem. HO'Ilro'e'ltr. this sta'i~ic
dca-indicate thai I u<;er of !he Palo Alto Library sy~lem \loll! have: fewer
!.oLIff ...... iI.ble IJ !:he hlllrlCn they vi.s;! to help them !han would be 8\lsilahfe
in other cllies. Or, to put it differently, Palo Alto Library staff are ask.ed
to provide more services for each ~our they worle Thi~ rulistl,c 1.'1;
:reinforced by oomparin& i:ems .:;irCL!taled per stAff person. PaIr) Alto
circut&~es abol!l 19.500 ilems pe-t fun lime equi"alenl emrloyee (FTE),
.... tllle o«het Bay Area cilit!-circulate 14,300.
Note: lhe cost 'breal:do\\'!ls beTow are in I diff~n:nt format from othu Cit}
ar"U5. lbe5e breakdowns apply to LibrII)' services. but are C'.)( applicable
to fhe other City programs.
I~iql Servirf;o;
library ,"uRa.-ti"Orul
S"ff
Offjc~ dt library processinl supprie:s
Sof\wa:e &. equipment ml!inte .. a.:lCe. cataloging svc~ .• Irollning, mi~_
~~~I~'
-;:;.
.~~~-): .
. ~~~',:;,
Curr~:
Pe:'"S(lIl-Year!;
&~J.l!r_ T I!!TU'X? ran
7.S IAI
11
•
•
!I49,OOO
3911,000
452,000
18,000
81,(00
S = Supt:[ior
A = Aven.ge
M = Mlnimal
A
•
•
. .
"
........ ~'-----'----.----... -----------._--
DepartmenliD1vj~iOtl
frocramlServic-e
COMMl.JNJTY SERV1CES DePARTME:'>:T
To;'hnic.:.al Servic~ (cont.)
coneclion:
Adult -Siz.e
Depth
Juvenile -Siz.e
correction M.inlettance
Saff
Supplies, equipmenl &. sn:urilJ maintenance
S<aff
S l1pplies, equipment di. ~rity lruIinte[Wk::e. tta\ld
Number of facilities compared to ropulation
Boors of~.':ice d: eac'& l1IciIity
AMual bouTS of service overall
SERVICE L£VELS
211.5
18
Current
i'eri;o{l" Years
12.1
•
Annualired C~
735.000
709,()(X)
26,000
876.000
S69,CXXl
',000
, --\C
s ~ S"Jrer1oc
.. \ -Avenge
M = Minimal
A+
M+/A-
A
A
S
A
A
S
A
S
~
'.
Departrne!1t/Divi~j()Q
f...~~.iS.~rvice
COMMUNITY SERVK:ES DEPARTMENT
PubTic $enoices (oont.)
Use or fae i1 ities/collccllOTlS: {I)
o.'eran
Main
Cbildren'slDo""'TiI""'n!}'lil~hen Part
Conege Ten-acelTemu.n
Per ~i~ CircuTalion: l8
(I) F.cililY \Lolge: Superior = A.I: or above capecity
Aven.ge ~ Typical uo;age for. F.;illly of its size.
Um.ge is stead'y. bul DOC heavier than C.&1l
be surported.
Minimal Below capacity
Chlldre:t's programs
. Quantity/Attendance
B'""'th
Circulation st.'1Vl~
Questioo aru;werin:g QUlUl1 ily
Question IlllsweriI18 capabilily
Mull prozrams
VO!LUlteer prog!llm
Ou~hJS~ial ~ .... 'i~
F=
CUrrent
Persoo-Years
Bei'ular T~m!'2_~2
----------_._,---_ .... -_ .. _--_ ..
,",
. 'I:
•
Annua!iud Cog
s "" Su~rior
A = Aven.gt:
M = Minimal
s
S
A
M
A
M
A
A
A
M
A
M
S
Dql1IrtmentfDl .... isi,:OD
~~mI~,i(e
,/
COMMtJNJTY SERY!CF-S DEPARTMENT
Publ'k Ser"1ces (oon!.)
Publical:ions
Staff per 1 M opec hours
Cin.""IJ:1a1ion Per ~il.l
Cil"C1l1alioo Per FTE
·-Tolal Volume;
"·YoZumes Per Upita
Cities sut'IIeytd:
... Cities surveyed:
3.S
liO
19,500
23:J:.()(XJ
4.15
DIller Citie;;.
SA
9.0
14,300
l~.OOO
3.)&
Los Glilos. Menlo Parle:, Nelloport Ika..·h.
Redwood City. s.an Mateo. Santa Clara.
SUnIlyvs1e.
same as above, e;:dudillg NI':IlI1"'Jrt Beach.
and Sa:n'-l Cl.ra.
SERVICE LEVELS
CUrrent
Person·Ye&rs
B._f:~_L_____ T 'O!m~Dry
2"
•
\
, ;
S :I Superior
A = A .... e::1lge
M """ Minimal
•
-
SER\o'ICE LEVELS
Depar111lCTltlD i vision.
Prosnm/Service
COMMUNITY SERV1CES DEPARTMEt'--'T
1'1.,"", .nd Golf
(heran Dhisiol1 Statemtnl:
Put!! ~ Resource priorilizaliOl'l foc Plrks Operations is organiu-d to
accommodate the increased de-m.md~ for ctt.)' p.i.rb fxili:ies. A .so!ld
JhcreiliOl1 program phu iocre,ued usc plilerns by tile pubr~, ~i.l.ny in
demand for basebaJI, 5OCUef, and volleyba[] rlC"Uities. is stretching the
ql.Ulit, or OW' !".a:tritie!l. DUring the same period of increased use,
resouroes hive decl"t:a.o;N and in&a.~NI."'filn: repairs and replacement.
~i.tl1y for play(T"OUnd 1rea!I, bas beea deferred.
Wbi1c the Dumber of ptrts L"d ret.l.ted infnu.tr.-.;l"re (pllygroond
~lJipmml, &ennis coorts, de.) is supenOf", staff leve13 and maintenano;;c
donan are iess Ihao average compared to otbtt comrnW".il ies. Requests fot
furdin, for repllCC'r'nent fumisbirll!io have hoeu de:;'::m:d. Plllo Alto has one
staff persuc per e\~ 7.S park acres., while ~rruunding cihes luve one
naff ~ per 4.4 .lCre5. C1euting of lenni.s CCHJrt.~. reru1u pali plant
rcplIIcerncnts, shtubb-..>ry trimming, 1M fiJrf od',cing Ire &..11 done Jess
freqUUltJy !han ia other ciliC$.
Management kveb ha .... e hem dilllUd ill Parts due to cOWiOlid&tlon or Park ~
inloGolfopen.troos m 1989. Bud~ reductio:.'OS in the mid 10 ate 1980'-,
ha"'e DCgalively i!np*C1ed the areas of part tree trimming ed part
p:anrouM equipmeal mln..Jf repain;., Part lr'ce himminl! co longer takes
p!lce ucept 011 ::uI e~ency hasis.'hen safd)' is. coneem. SimJlarl.~.
funding of minor repair SNYicings 10 p&rt play,voond equipmenl has bt:aJ.
eliminated.
Ctlrr~t
Pers...~-Yea."S
Rtgula.r Temporary
2l
•
\
5 = Superior
A= A .... ~c
M = Miojma!
-------_._----...,.----------
•
, ,-
i
!
OepI!rtmeatlDLv\sion
~mLSer ... ice
COMMUNITY SERV!CES DEPARTMENT
Parb (CMt.)
Admtrtislratkm
Adminislratioa
Clerical
PlaMing
Record Keeping
Pubf.c LialSOl]
MlIMgeTnenl
Clerical
Contl'llCt AdministratioOl
Mlinten.ance Staff
Se:1"\'~ Functions PJU¥ided by Mainl.enancc: Staff:
.8&[] Fields
Temis Coum
Soccer F:idd~
Play EqlllpmenNeplace
Trimmi.n, cycles
SERVICE LE\rEl.5
Cllrrent
Pc:rS<ln -Years
Regular Tt.mP'2raa
.33
.lJ
23.66
1.33
33
1.0
21,0
22
2.'
Anlmalized CQSt
SO,GOO
3,843,000
s = Superior
A = Average
M -Minlrn;al
M
M
M
M
M
S
M
M
M
A
M
A
M
A
M
M
•
o
;--+-. .r :,:;;:
~:'.
DerllJ1ment!Di'Ji~ion
rrognm/Sc:-"N:-~
COMMUN:TY SSR.VICF.5 DEPARTMENT
Parts Openuions (coot.)
Planl replacemenl
Gmeral de:olll up
M Qwing frequet1c'ies
Edgin. freql.>eTK:U:!I
Number of Soccer Field~
Nu~ 01 Baseban Fi.dds
Numba of Tennis Courts
= I
S
51
, /
l~
"
14
47
SER V(.(E 1.EY£LS
CU,,-en!
Per.;oo.-Y-tar'!.
~lar T~rT1PQI3a
23
•
Annualized Cost
'-,
5 :: Superioor
A = ..... verage
M "" Minirr-t!
M
A
A
M •
'.
~~-"
c·' ,;Y ,
Depar1menUDi vision
~1J!_~St:t'\Iice
COMWUNJTY SERVICES DEPARTMENT
Plrful Operaliolls {Cl'fll.)
Acre maintained/FTE
Mca..""-Ites Pah:l __ bllo
Acres maintained per FTE. 1.5
TouJ Urban Pitt A ... en:ge 181
Number of Urb.uI Parks 28
Urban ac-t"e'!; per 1000
poptilatiaa " Tenni'!i coon c!eanillr
c}'cks 6weeb
Park turl edling
r~~ies every o!her mcm!b
Plant &. shrub lrirnming
frequ.eocies 2·3 timesf)eat
Sd.c:duled plant
replllC'emenl~? No
Other Citi~
••• ISO
23
2.1
->I,
monlhly
4-11 times1year
Yo.
Cilies SUJ"\'tyed; Sunnyvale, Mountain View. S:;nt.a Clara, D .. ly City.
Redwood nt)l. Menlo Part, Burlingarnt'. San Matto.
Sf:R:\'lt~E LEVELS
Cll~nt
Penon-Years
_R~EM.l.ll.! Temoorary
(7.54 ~'s 4,39
in o(!Jer Bay
A.rea Citie'!t).
--,
s ,. Superior
A "" A~eBie
M = Minimal
•
---"------.---~--.~.-----'
SE R VI(: E LE .... EI.5
Oepi.rl.me<lVDi",isi<m
Progra1'l'Se-nrice
COMMUNITY SERVICES DEPUTMENT
Parks and Golf
Gotr -bvera1 l • wbil!e the rtovision of a municipal fO\.f C»lli>e by • city O'lT
size is not typicar. if is not unl.L"ua1 eirtleT. Therefore. III Qveran ranking
migbt be ~ A + •• wllitc the tervice kveh re1ated to maintaining P.lo Alto's
f2cili1yare below .verage. r ... fra..o;tNcture derline and effo:!('ts of t!J~ drotlgh!
OF' turf qll'l!ltity and quahty tllilYe Je<rulttd ill ~echning Ul'>!! .lknd facility
condirioru_
Mai1llenaoce frequencicf, and amenity ~lces are below average. MOllIY
\asks completed oa I dauy basit. by bu.,i~ co~titr.rs (pin ~iacemer.t
CMnSlnl. wKllf'a&! raking. la.;b r:IDOlla!, elc.) ar. d01le II! .. mini,naJ lC:lle!
(SO,,) to provide some m'SiOmeJ satlsfoktiOfl.. The D~ ... i.slO'l.l·S !{J:).~s h-ave
been 10 provi~ good hlrf conditlO1L<!. ell ,~dlent cu:;t..,mt:r !lervk:~ •• nd
n:asonable mamtenar.ce SC!"I'~ wilhir.lhe tlmils of ava.ila'ble !-'!scu'rc-es.
MaiotetWK:e Staff
M";nten&nce frequencies
Golf Course c:cndi!i01!.
Cont~ MIUl&~ment
JJ
33
70
25
Currr·'lt
Pcrwu-ye!itf§
T err.porary
,82
•
l,lJ7,OOO
S ",. 5U}"Cfioc
A = ""'enre
M =-Mlfttmal
~f
M
M
M
M
M
A
•
~
SER\'lCE LE'lFl.S
Depar'llT'lt'tlliDilliE-ion
ProgramlSen'ice
COMMUNITY SERVICES DEPART~E~T
Golf Operalioos (coat.)
Golfround~
Acm; M aintainedl fTE
Cities !;Iu .... tyed: San Jose, Santa Clara, Sunny.ale, MouTltain Viev.', San
Mateo.
Curn"nt
Person· Y!:lat'S
Regular TemNxary
(1[,2 liS. 12.S
in ot~r Eay
Area cilie<;)
26
•
Annualized Cost
S = Superior
A "" Avera.~e
M = Minima!
A
M •
SERVICE LEVELS
DerHt~llDi~'i.~ir>r.
Progf)mlSe""'ice
COMMUNITY SERVICES DEPARTMENT
Renution,. Open SpacI' Ind SdencfS
Ove-an Divio;inn Sta.!rment: Rl;!II;:relIIlioa acti~'il)' pmtramJi Dffcred ar~, in
teneral. lvetaft'. with a few ~iafiud e .... et1t5 being sup<:nur (~pecial
ev~ls, J~th c!a~). Note lfuo, w~ile ieniur Idult <:i.as..<;t-!i/prosrarr.s are
li,.1ed 1.5 minlrTW below, the overal"!lvail.abilil)' and quality of programs
And cll.5:!leS fot' sen.ion ill Palo Alto is superior I( Senior Cet1 t(:r p;-ognms
Ire coo"de:"ed
Whlll! the Ibsolute quantity of J.:ilities fOf" recreati()n (commullity cenlers,
tennis CClurtS, soc:::er fidw) are SlJpenOf", mliilllenancc of those f~i I i ties,
putkurarlyat Cuhberiey. i:s minimal to I .... enlg.::. Demand f;")( facilities for
3fganiud adult sports Wghted playing fields} ekceeds the-supply, Uld Paro
Aho is IVenIge in the provi5ion ofchcse GpeCilflu:d fac~!ities. Tn addilion.
;be aquatks progfVt'l i:s hampered by the ability 10 reuuil 3J1d retalll quality
staff. Mule C'OOlntCt rccreahon classes arc popular, demand i.~ big~ tha:n
supply. 15 che IVlil,lhility of das.uoom spact' is. limited. The qudity of
COfltraC! classes i! e:tl:enQlt, while the breadth or clasY.'S offered i5 &~'ttlIge!:
At/aillbili,y of Opal space fa.:ilities: (Foot!lills Park. BayTands) a~": superior
k) o<.'>er c=or:ununities. 'A'bile ma.inlen:L;ce or lhose facilities is only average!:.
mile s-::ienc.e classe;; art a\'.:rage compareod 10 adi(:f cities. an other
offering.s ill the Sc-iences lrea Ire superiDf',
Aquatics;
Adull OrganiZf'.rl Sports F.dlilies (hghled fields &tid courts)
Smior Adults
0.75
2'
CUrrent
PerSl'Jf'· Ye.trs
Tem[!OranI
U.S!J 2,23'.000
5 = Superior
A = AVed.ge
M,;" Minimal
4.+
A
A
M
A
•
,
,. -
I -
t)e.f'iiU'!J:nenriDi \'is.!on
Progr.a:m.(X[\:ig
COMMUNITY SERVICES DEPARTMENT
1teCf'M'iCCl Activifie3 (':<':me.,
Ther.f!C'Jlks
SI*'~ fytllts
Yooth P~t'f.m$
Cootrac:1 ctlSSd"
Pubfi,;: R.el.titJ!l$
ENJOY C-.al&IQi
FacWty Rt:I\t&ls
MlIf~~t
Si(.t: A6rnicistratj(Jll
("hild c.~
F.cWties
Admini~
SERVICE LE,'ELS
(\Irr.::o:l
P~Mml.·l" toil'S
~t~_~ t'lmroran'
IS
•
-,
5 "'" Superior
A = Avef*.,gc
M !<: Mlcim.a!
M
S
S
-,+
S
S
A
A
A
A
S
,~
S
S
S
S
S
•
Dep .• rtmentlDivi .. ioo
Prug~m.iServ~e
COMMUNITY S ER VlC E S DEP AATM ENT
Open 5p'" (roo'.)
MalnLenanc~ of trails, c,mpsi!~, (lknic area~. ~.
Pte,gtJl.ation/Enforrement
Ranger lnterpretatioo
Adrnini§t['ation
NaNrafisc Interpretation
Sciences Euubitions
M LLSeUmJ"loo Outrach
\
----~--
SERViCE LEVELS
CUrT.,."t
PerSlJQ+¥ears
Reg'.llar TemOOM
1.3'
: ~ .
337,800
'.'
S = Superior
A = A\le-ralllC"
M = Minimal
S{AM
S
A
A
A
5
S
5
S
S
A
S •
i
l
SER.VICE LEVELS
Depar11'(1e'!1tiDivisioll
Pr<)11 raml~f'I'_K~
PUBLIC WORKS DEPARTMENT
El1IiMering
(hrenn Di,\s.ion Sbliemenl: l1u! Engineering O-:.vi~ioD tt!'iponsihilities
r.dl into lhree major cat.egorie-,,-;
o Public support., including ramit issuance. de .. :elop rnc-nl
:rD(:'Oilorillg and records maintenance
ro elP devetopmetU and implemeTll.alinn
o Inspectjoc IUld rurYeying 10 insure c!.lmpliillKe 'oJ.'itn Engineering
.undtnI<
Public support is ,VeTlIge to minimaf. 'While immediate ptlbhc: c011taci
serv~ {('()Unfer help Inc! an.-wering questioos) are average. proactive
lonrer t.enn !lCrviCe<l: are minimal (records maintcmam'e and development
monibring) 'bo:ause exist:inf staff fS 'being deployed (0 impfemenl the new
Ckographic lnformztioo System's (GIS) data hLo,e and re:<ij'Olld 10 ongulng
FEM." jS:StJeS... Rec~mts ma.inl-enanct: &nd mappin,e: sc:rvi.:es should improve
l!l Iverqe if involvernent in FEMA jSJ>11eS subside. and when the GIS
5)'~em becomes fun, op<:!"Iliooat. DeveTopment monitoring may improve
10 average if future private de\lelopmeal! impacti ng Clly property fund
.dditiona.!projed: Wffit.g such L'!: has occurred It 250 University A ... enue
and PaJtin,g Lot J, and is proposed for the Pa!o Alto MOO1~a! Cer,tt'.r.
CIP L"I1f'lmJeTltaCtOil. is .... enge 'but may decline to minima! ill onkr to
accommoda.te rarg~ o::omples: futcre projeo;;ts sucb .s the impTerneTlla!ion of
lhe Cobberley and Golf Course master plan renovations CIP development
is mini nu' , L'i far as s:..aff investigation and follo~' up O!l pCl'ssihle fut'...Lre
Cl.p\taJ and irlfrastructtJ~ need,;. Due to blJ,;Iget.iry comlrainls. !K,wf:\';:r,
thi.!! w' [] DOl cha."'tge urness more Cit)' tllr.ding is .... ailable fer c«pi t&J
project.s.
Current
P~rwn· Y ears
Reg~lar ~!..f!Il
30
• .,
\.
Annual ized Cost
S = Superior
..... = A\lerage
M = Minimal
~ ~
SEit'VICE LEVELS
Ocr-a.."1.mc'T'\tiD~ '11si,..,,,
Program/5<:Q'.lc...$
PUBLIC WORKS DEPA1tTMENT
E:nsiaeering (coot}
FiN.t1y, insptcliC>D and gjrv~'i"g 5It-['\i}ces are a~'erage .... 'lth regard to pennil
m~lions, but mi nimal with :regard to ~ing iocrea.~lng devdoprnent
c!emands downtown.
.En&.ineerine 0fT1O!
RcconJs mai:llerwJ(:t marring
Complianu (FEM.")
P~I issuanu:
Priva!e development review
CIP development aod iP1pIl"mellUilioo
Pubf);: inquiry
~gn/Sllr!Cyinc
Compt1ance
Permit iru>pection
Private development re .... iew
eli' development and irnpleJnelj t.llioo
c,""'"
P1!!son-Yenl'"'i
&LtJJ!!_ Tem..nill:!Il
10.'
II
\
Anll ualjUld Cost
11l4,000
is .", Superior
A = Aven.ge
M = Minimal
A-
M
M
A
M
M
A
M+'''-
M
A
M
M
•
DepartmtT,!.IDlvision
!'.Lfl-,~m !St:D'_is~
PUBUC WORKS DEPARTMENT
o.tn1n OJ "ision Sbtrmml: Overan. L'lt-t;ef"\l ico!" kvels off~rc:d by the
djvisioo are averaze for bUlldlng rnaintenaIlce and rGfiltr. preventative
maintenaMe, custodiillr ~r.'ic~. aIld rehabliil...1lioll of facililit-s.
Buildinr Meinll"f1.8....ng:
Supervision
Ta.q Sched"olriflg
Priorily estaNi5h:1~l
Personnel se"..ices
BLXlget oootroT
Cootracl de,'dopIDe'Tlt
Citent interfacE
ContJ'a(.1: Coordination
BUilding Systems
Re{'l-ir M Ilnlenance
Minor new CQ'llSiru;;tioo
Refl.a,'bililatioll Projects
RernodeTing
SEP.VKE LE\'ELS
Cl.l"~lll
P~r~n-Y ears
Jte gt.:lar _____ T'!lfl~r:lJY
19.1
J2
'"
314,Il00
S = SUp'--rior
A "" Averlge
M = Mmima1
A.
A.
A
A
A
A
A
A
A
M+/A-
A
M+/A-
M
~mentfDivisiO!]
PrognmlSer\lice
PVBUC WORKS DEPARTMENT
autTd'inr C uqndial
SuperVLsion
TLq sc-hcdu1mg
Priority estab!immcol
Personnel services
Budget control
Contracl del.>ek.pmer.l
Client interface
Tn .... entory r.ontrol
Cootl'tk1 coordinatiou
Daily custodial SIU'w'ke
P~odic cuslodil!! eervic.e
Tut Schedulicg
Priority ~Ii~funeal
Penoanel snvi~
BooSe! conlrol
•
SER VICt:: U: VELS
IU
U
n
133,000
68,00--3
'.
S .& Sl.IperlOl'
A = Average
M..-Miltimal
A
" "
" A
A
A
A
M
A
M
A
A
A
A
A
•
:.:
Derarlment/Di ~+;;i(')n
PmerJ.rtl.r~r ... irt
PUBLIC 9lORKS DEP .... RTMENT
Faciliti-e"S ileha!lihtatiOtl (collI.)
Contra.."1 d~lr'ek'pment
Client ir,l~rf,llC~
Consull11"t interf.ace
Pr.Jj~1: [\ej;igtl and De~'d(1pmrnt
R~.
Contral:.1 coordination
School Srtt Mainff'tta19
OcricaJ
Maintenance &I1d repairs
Project Design and [)e,,'e1opmrnt
R""",'
Conlr.tct coordit..ati('lI
SE:R\o'ICE LEVELS
Curr~!Jt
Perron-Y eal"!l.
•
•
..... nm • .aIiz.eJ C~
S = Superior
A = A\let'8.ge
M '= Mmtma!
SIAIM
A
A
A
••
A
A
M
A
M
A
A
A
" '~
•
®
\ ..
SE.RVlCE LEVELS
Pepat1men!lDivision
PmgramJSef"l/ ice
PUBLIC WORKS DEPARTMENT
PubflC WClf"ks Openifiort9
OYeral'! Di"i~on Statemenl~ ()o.·enn, the sef"\li(""~ levels prOvided by rm.
divi-sioo in !be areal of repair and mai nlenarn;:e of stUII:tS. si page, storm
dn.ins, Uld traffic <:OIHmT are average. However. Palo Alto t!! qui!;,: unique
in !hal iI provides side ..... ark ro:rain and maintenance and neighboT!Jood tree
services at no charge 10 the borne.o'W"De1'S Affected:. The eJl:igmce o( cbesc::
free SCfVices. therefore, indic;Me5. &rI lbo\le average to superior kvd of
sc~ice.
'The effort expended otI. sidewal\.s. however. i!. dose to me minimum
.imt.lI.UlI aeeded 10 "keep the services luing. R..educinl servi.:es 'bt:low the
C\lm1lt levels would endanger publi-c safety. The effort ell:pmded on (f"ee
mainfenance is IVenlge.
Miscettanco-.J!t sired: repui rs
Base failure repair
Slcin ~cl1ini
Pothole pate-bing
C,...k R:.1lil1g
Cootrvt ResurfllCing
------
'.
U2
•
'.
ArulUS!iud Co.-t
1,I81,eGO
.'
5 = 5u('e"rior
A "" Aver.qe
M=-Minlrn&J
A
A
M
A
A
A
A+
{" 'J
~partmet'l tlTh .... ision
?rogramfSer"'K:e
Pt~BUC WORKS DEPARTME~
S;<kw;,n.,
Sidewal'k replace
.Rooc g ..... ing
Curlliguttff repllce
Sidewlf\ lemp repair
Trlrr ... Cnnlrol
Miscenaneous traffl<:
Le,geod paintir.g
Plli::.ing iollcurb painting
Lane line striping
Sit!' fabri.:alioo
Sign repair
TransportaliOl1 wor\: orders
SERVICE LEVELS
4.27
3.97
14.5
Current
Pef'SOn·Y~,"i
•
Annual ized Cost
3JO,000
.S ]~OOS,OOO
s = Superiof"
A "'" Averaee
M = Minimal
S
A
A·
M"
M
M
A
A
A
M
A
A
M
A
s
A
A
•
['IepartmenllD tvj<;iort
ProgramISe0'_j_.;;~
PUBLIC WORKS DEPARTME~l
T~ (con!.)
Trim
Umb pick up
Miscenaneo:Js
frlspe<.:1
lnigiltmn
Top removd
T~ renxwal
Stumping
Pl:II1oting
Non-tree work
CIIbfefBcll
F.ertlliu
Roo< prune
Pest rontrol
rVJ
Perrn.il work
,-'.
SERVICE l.E\'ElS
Curr~!
Pt!r;of'l-Yean
~ ________ TE:'.!:T1l"'2!!!l'.
S = 5Uper1Of
A"" A""enee
M = Minima:
~LM!!
A
A
A
A
A
A
A
A
A
A
M
M
M
M
M
Yo
•
/
SF.RVICE LEVELS
POLlCE DEPARTMENT
Depl.r;mmI/Di'ii~inD
Procnm/Sero ice
(h:enD Di"i-",ron S:tatmten(: III genenl, dle number o( police S("rvlcC$ and
PI1J1lnt;IM. o-ffend i!;. ruperim 1.0 other t.~ties. white the qualit~ cf ~
services is in the ... OOV(; Iverage 10 Jruperior ra.n~ Qverlln. The oor:
uce:r<iOll tn. the P(lIia-Dlvi.s-ioo is in the SUpP'Jlt Service!. progrum., lJ,ihere
Ihc: qualily or .se""i~ is ..... 'erlgo!.
CrimI! Ptven6o.!!
VoIUf.it~ prognu!l
Oerical support
All else
Senil)f safety
Child safel) IJIW&1"eneM seminars
Juvenile Mserrrinti.ng
Special events
Public in formation officer!! urul
Crime alrn p.=blications
Ndgbhotbood Vrf1IItch
Home Sf!CUrity
Neigbborflood largetillJ
Dn, ecmcatioa.
CU["fcnt
Pe~,-YC!L.""
RellUlu Tem[l9rl,_r:t
4.25
.5
.5
30
Ji
•
~.DOt
5 === Superior
A = .... verare
M = Minil1lll
S-!A+
S
M
M
M
M
A
A
A
A
A
A
!of
M
•
POl!CE DEPARTMEST
Crime PrevenliQft (com.)
Depar1me"l1trvi"j~ioo
rrm:nrnlSel'Vire
Red Ribbon ... -ti ... ilies
VoZunte.er reo;;.ognitiOll c:w..nl
Open!KMl idenllfKa')oo (ensn .... ing}
M&SC"oI~
School' c:rossi~ :...:..:...-ds
Ahendoned vehick PW8ram
Hab(tuaI effende:!· program
Tr"IIfft.c enrort~men1
Crime analysis/crime lrend iderllj/k.a!ion
Crime suppre.;sioa IeAm
Scbool reoour.::e officer pro.rrattl
Masle1" soda) .. 'Ori;eI'" program
Nateotic5 mf01"Ct:met1t
S;ERVICE L£:VEL-;
Currdtl
P~rson-Years
Regular Temporm
.25
17 2.71
2.71
.S
.<
1.S
7.S
1.0
13
2
,.
, ,
1,201,000
1,..."\88,000
s ;::: Superior
A E" AVefaj:e
M .. Minimal'
'!AlM
M
S
M
A
S-
S
A
A
5
S
A
S-
•
A
A
S
•
.I!;~ ~
•
Departmenl.rtlivi sicn
ProgramrServi(!
POUCE DEPARTMENT
tn"'estig~.tive Service!; {Cflnt)
Robbery &. violent en mes
Crimes Against Children.
C1erical
Perscl_~ and tClininr
Hellith resource COO1dinator
T nUning (state mandated aI\d' dcp.artmenl rt"lqui red)
R« ruilmc:ll J-l'IC b~rinl
Pp.lmotion and ingrade ad\.'aI1«menI testing
Coomnah~ of dil.tll C(.i!Tlp1ain1. proct:i.i
Per9O!tne) is.orues (cfisdplineiinjurio!S!pe!'OO1me1 files)
Perley/procedures and' gencnoJ orders
SERVICE: LEVELS
C-,l.nenl
Person-Y ~rs
Regul,;.r T~m[lQfm
J
2
J
4
.0
•
".
" .-
491,000
S = Superior
A=A .. ~
M", Minima]
S
A
S
S
S
S
A
A+
S-
S
A
S
s
" S
..
Depa:"fmenl/Divisioll
PrO!!11Im 1Se.n:.i.££
POLfCE DEPARTMENT
From ~kJporiCC' reo:onls
AutClmaliOl'l ftmcliOll
CmnpllIer sy!>!ems management
Oram.ance compliance-funrtion
P[orerty/~id'er.ce function
C.mrt liaiSOll function
WalTll!1ts
Supetvr..o;iOft
Department budget supporl .It sp.x:i.al projecls
r:~d Sturn
"'Includes sillO training pcHilioos
Cibltiou sign-Qif and 'I.'ill ventlcatiortS
Aw<.fooed bicycles
Spc1 chrd..s
Community reliltlons
Training fOf" ran,ge;s
Special C'\Ienl~
SERVICE L[n:LS
Current
Pe-rS0n4 Y ears
R .. gulu ~II;_~
11
5
J
I 25
2
2
.75
"'.
41
.21
AnnUAlized CQl>j
1,195,000
S = Superior
A "" Al'cnlBe"
M = Minimal
A-
A+
A+
A+
A
A
A
A
S
5-/A+
A
A
S
5
M
.....
A
•
•
POLICE DEPARTMENT
Field Smlices (cont.)
~menl!DivisiOf1
Procf'lmlSe .... ~
Downlown rootbeat
Bicycle patrol program
Pui: patrol (R~es)
A1onn=poa><
Reserve officer program
WILln:n1 service
Canine unit
Field u.in ing progTa1ll
Crisis: resoIutiOft team
TTlIffn: e:nror..et'l1l!flt/conlrol
Faul acc-id~t in\l:stigation
Civil starldby
Special wapons and tactics team
Technical rupport
t\} F\I1K:ti.oodooe boy d1 divillions
SERVICE LEVU.5
Curr~n!
Persou·Yaf'!.
~l~.r Temrorary
•
s = Superior
....... Average
M "" Minim&!
A
A
A
S
S
A
S
A
S
S
S
S
A
A ..
S
A
A
,-,
"
1-"
Ot:pllrl.~t/t)i\lh""11
t:r?-S.!L~{
Overan rn .. hion Stald'tlMt~ Tbe .qutIltifY crt ~r\'i{;es &lid £Img!SJrl'f
~fftttd by ("cmrnut'l~i:atj,",!)!; is hl~faJ,<J:, li-'l'!i!e the qlUJ,ty ~,(:h~ kr.!i.:.(~
is sopr.:rl(,,"_
fw>t.dl tnd repair l'\di03
SYS,k-m et;zioeering
Prov'ide 4'f~liotl Set lect\ni'::iaM;
rrovf<!e C11'ICrgency dispatch to PIll(l Alro ~ Sanford Uniwf!\ify
Provide c:kri<,:aJ SlJJ'POrt
Alarm runct!G'Q
C'llIT~l"jt
f"t:f..ut1.·Ye<lrti
~ar t<!tnMrm
2
,I
.9
>4
•
·0
J.4OG.OOO
$ ,... Stlperi()f'
A ~ Avtl)\,t"e
M ""-Mia..itnat
H
S
A
A
S-IH
S
A
M
t1
\lo/tll'!!eer Prc~r.a
~ k.K! r"lJnq Pt:ts
r~r.-..J.. . ''VVI1~ Inf~ti{}n
s.Je
of Pet !nJ/'p!i~
$~y llI)d ./Ievtty trpt<r~lio~ k.bi~C[~
V~i"Atinns
~IJ~/" ~rvi(''e
l.S
$
A
S
M
•
A
S
S
S
•
....
l\.f
s
~ ~
•
I
--
POLICE DEPARTMENT
Anim:d Control
Departme:ntiDiv i~ion
Pmg!'1m/Sc;:_od~
con((:!iml ornLiisanC"e anilNlls
coneclion of dead Ulilnllls
lnvesCigatioQ (If cruelty complain Is
lll'pOlll'odmer,t of lost or 'Stay ~ilNots
Enforcemml of IiJ1i mal conlrol la",s
Animal Cllre-
Adoption service
Medical care of inju~ Ulima!s.
Sl.R VICE LEVELS
CUHerJ
Perwn-Years
B!&.r,lJ!L. T emruf1llJ.)'
1.31 _20
.5
•
\
-,
111,000
S =-SUp::rioT
" ~ A\leraz e
M"'" Mioim.d
~
A+
A
S
S
A
S
A
M
S-
S
A
A
•