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Home My WebLink About0381.091• - ~ . , .... ., '", .'If' July 18, 1991 HONORABlE CITY COUNCIL Palo Alto, California . """. o 13 Proje<:t Mobility: Award of Contracts with Merit Taxi and Limollsine fm-Taxicab SeiVice and with 911 Ernergencv Services. Inc. for \Vheelchair Accessible Van Service. Members of the Council: REPORT IN BRIEF This report summarizes and evaluates the three proposa1s received for Project Mobility transportation services on June 20, 1991, in respon.·'e to a request for proposals. It is recommended that Council award contracts to Merit Taxi and Limousine for taxicab scrvice and to 911 Emergency Services,. tnc"i for wbeeJchair accesslble van servi(.;e, for fiscal year 1991-92, renewable for two additional one year terms, contingent upon services and conditions being met in a satisfactory manner. BACKGROUND The Proj«t ltfobi1ity program provides door-to-door ta'ticab and whe~1cha;r accessible: van se~ice to disab1ed residents of tI.e Cit)" of Palo Arto and the Stanford Vniversity campus. The program was initiated in 1975 as a transportation program for disabled seniors, but was soon expanded to serve all disabled adults. Initially, tl1e program was funded by the City General Fund. In 1978, grant funds became available through the State Transportation Development Act (IDA). Since FY 1978-79, the program has been fun,kd from the TDA grant revenues and fares collected from enrollees through the sate of trip tickeu. In 1990-91 the program provlded a total of 18,500 trips at an average cost of approximately 19.35 per passenger ($8.45 per taxi trip and $20.43 per van trip). These trip> were provided within the Jocal' serVice area (Palo.Alto and immediately adjacent CDIIlm1J.nities of Los Altos. Mountain Vjew, l\.fen]o Park and East Palo Alto) and to medica1 facilities in Redwood City and to other destinations in Santa Clara County for special needs on a case by.case basis. CMR38I:91 \ r i i i ; , I , , " .• ,-V' ,-. - .~ J o A budget of $189,667 has been e""Dlished for 1991-92. Of this funding, $161,747 is allocated for ('.ontracted transportation, which will permit the program to offer approximately 1~820 passenger trips, a 6 percent Inaeas.e over the: current ye<J.[, The remaining $27,920 represents the budg~1 for City administration ($20.520) and the equivaIent cost of staffing donated by the Senior Center (l.~. in-kind services) aSSOt,.'i2Jed with the screening and enrolling of Project Mobility participants (S1,400}. In-1<ind seNko. are reported to the Metropolitan Transponation Commission, but are not reflected in the City's operating budget Currently, Project Mobility transportation is provided by Merit Taxi and 911 Emergency Services, Inc... These contracts were extended through July 31~ 1991,1.1"\ order to anew staff adequate: time 10 evaluate the proposals. D1SCUSS10N OF SERVICE PROPOSAl.s On June 4, 1991 a Request for Proposals for Proje<:t Mobility transportation services was sent to 13 jX'tential vendors. Three proposals were recerved on the June 20 deadline, ty.'o for taxi service and one for accessIble van service. Taxicab Service Vendors submitting proposals for taxicab service are as fol]ow.s.: Mountain View Ceb ~ Inc. ~ a corporation operating as a \'eruc"ie Jea~e company v.ilh offices in Menlo Park. Mountain View Cab currently operates under the names of Mountain VleW Cah and Sunshin~ Cab in MOl.lntain View and other adjacent communities. The company :is not currently under contract for paratransit services. Mountain View Cab was determined to be a Don-respomive proposer, due to the fact that the company does not currently bold a certificate of public convenience and neces..c;ity from the City, as required in the RFP. The president of the company, Nfr. Yousef Chaudhry', submitted an application to the Pollce Department on May 16th, which was reviewed in detail 4nd subsequently determine\! to be incomplete. Mr. Oraudhry was advised of the City's decision in a mee:ting with representatives of Li.e Police Dcp!lrtrnent on JUlY 2nd. Mr. Chaudh.'·y may elect to reapply for a certificate; and once the applkation is determlned to be complete, the City would have \lp tD 60 days to review the application, hold a public bearing, and issue or deny a certu,cate. Therefore, at present it is uncertain if Of when Mountain VieW Cab will be in a position to provide service (or this program. The second lIendor, "Merit Taxi is a partnership operating out of San l\.iateo. Merit Taxi provides taxicab services primanly in San Mateo County, but has been operating in Palo Alto since April On May 1st, Merit Taxi assumed the Project Mobility taxi..:.ab contract after Bay Area Cob Lease (BACI.), Inc. ""ased operations in Palo Alto pursuant to the CMR:381:91 L 7/18191 Page 2 • .-\ ~ 1 \ ::-r • t • t , I , • t Ip - revocation o(its Certificate of Public Convenience and Necessity. Merit Taxi also operates on a vehicI~ lease basis. Merit Taxi VI'3..S considered to be, a re:.ponsible propc>ser. 1ts proposal l', ... dica!ed a parti<:ulariy strong emphasis OD driver selection and training. vehide maintenance and customer service. The companfs office manager was previously employed by BAa.., and has established a strong worki.'1g relationship with City staff. Since Merit Taxi assumed the Project Mobility contract, service related compJaLl'lts from riders have declined markedly. Merit Taxi proposed continuing for the next current year the existing meter rates of S2.00/flag drop and Sl.6O per mile, with maximum escalation in cost of 3 percent in each of the fOnOW:lilg two yean, should the contract be renewed. Staff recommends that the contract for Project Mobility taxicab servi.:es be awarded to Merit Ta'ti and limousine. Copies of 1."-e contract and the company's proposal are attached. 'Wheelchair Accessible Van Sen ice The w1e proposer for accessible van ~rvice WdS 911 Emergency Services., Inc. dba Mobile Life Support, a corporation with beadquartt"T'S in Modesto and a satellite office in San Mateo. Mobile life Support specializes in ambulance and wheekhair van services in San Mateo and Santa Oara Counties. Mobile Life Support is. th~. current contractor for Project Mobility van serv:ir-.es. In J!!r.e of last year, Mobile Life Support purchased St Gair Transportation~s ambuiance and van operation. SL,-,ce that time, Mobile life Support has upgraded the vehicle fleet and improved the professionalism and overall quality of the van service. Mobile Life management bas been responsive to staff requests and customer complaints. Mobile life proposes an increase in the basic rate for a trip of up to ten mIles from $2iJ.OO to $21.00. The charge of $I.5D for each additional mile thereafter v,'ould remain the same. l'W; represents a 5 percent increase in annual expenses. MobiJe Life has proposed a maximum escalation in cost of 5 percent in 1992·93 and 5 percent in 1993-94. Staff continues to be concerned about the cost of van SCI¥'1Ce, .... 'hich has increased in eacb o(the last four yean, and the lack of other competitive bids. The proposed rates are similar or slightly higher than rates charged to other paratransit programs in the area. However, this type of transportation requires specialized vehIcles and wen-trained and gualifie.d personne1 who are sensitive to the needs of t1Jeir clientele. The standard rate for wheelchair van service offered to 1be general publ.ic by ambLliance companies in the area is double the proposed rates. CMR:381091 7/18/91 Page 3 -- . -(,~ --~ \ • -' , , I , 1 - o Staff recommeDds tllat the contract for Project Mobility wheelchair accessible van services be awarded to 911 Emergency Services, [cc, dba Mobile Life Support. Copies of the contract and the companfs proposal are attached. ENVIRONMENTAL ASSESSMENT Project Mobility has been found 10 have no significant em1ronmental L:npacl The January 1975 Environmental Assessment is stilI applicable, and no new envilonmental finding is necessary. REg)MMENDATION Staff recommends th-al Counci1 authorize the Mayor to: (1) Execute a contract with Merit Taxi and Limousine for Project MobJity Taxicab Service for the period through June 30, ]992, renewable foe two additional one year terms. (2) Execute a contract with 911 Emergency Servias, Inc, dba Mobile Life Support, ror Project Mobility Acce .. ibI~ Van Service for the period Lluough June 30, 1992, renewabJe for twu additional one year terms. Respectfully submitted, A~cRh,~ GAY'liLIKENS Senior Planner, Transportation Attachmen Is: 1. Taxicab Ser.;ce Contract KEl'.'NETH R. SCHREIBER Director of Planning and Community En .. ironment 2. Acces>ible V"" Service Contract C\':; Merit Taxi and Limousine 911 Emergency Services, Inc. Mountain VIeW Cab Company Senior Coordinating Council of. the Pale Alto Area, Inc. CMR:381:91 7/18/91 Page 4 ~. . .~. mtb;; , ~G REI M B X t BETWEEN THE CITY or PALO ALTO AND KBRXT TAXX AND LIMOOSINE FOR PROJBCT MOBILITY TAXICAB SERVIC~ ATIACID{ENT i THIS AGREEMENT is Itade and entered into, this day of , 1;91, by and ~etween the CITY OF PALO ALTO~ a municipal corporation of Cal iCornia, hereinafter referred to as ·CITY·, and MERIT TAX! AND LIMOUSINE, a partnership 'With offices at 1259 Shoal Dri'te., San Mateo r California 94404, hereinafter referred to as ·CONTRACTOR", whose Taxpayer Identification Nltmber is 94- 309S174~ ~~ H E SSE T H: For and in consideration of their ~utual covenants, the parties hereto ~qree as follows: 1. CONTRACTOR shall provide, on a non-exclusive basis, to the satisfaction of CITY, all specified services for taxicab transportation for handicapped residents of the City of Palo Alto and the Stanford univer5ity Campus, as set forth in the documents comprising this Agreement. 2. This documents on file incorporated herein a. b. c. d. e. f. Agreement with the and made a shall consist of the following City Clerk, all of which are part hereof by r~ference thereto: This Agreement Request for Proposals Requirements and Special Provisions Accepted proposal certificates of Insurance certificate of Non-Discrimination and Affirmative Action Information 3. In consideration of such work, CITY shall pay the manner CONTRACTOR the amount specified in his proposal in provided a 4. Concurrently ~ith the execution of _this Agreement, CONTRACTOR shall provide CITY 'With certificates of insurance, including any workers' compensation insurance required by the laws of the State of california or otherwise required in said specifications .. 5. This Agreement shall not be assigned by CONTRACTOR. 6. All claims by CONTRACTOR regarding se~ipes, extra ~ork, charges, delay or other disputes arising out of the Agreement must be submitted to CITY in ~iting within ten (10) working days after the claim arose, describing in detail the nature and value of the disputed work or claim. 1 ......... --, .. ,"' ..... ', o 7. OONTR~CTOR hereby agrees to indemnifY$ defend and hold harmless CITY. its officers. agents, and employees, from any and all demand~1 claims or liability of any nature, caused by or arising out of CONTRACTOR's, its offic~rs·. agents' or employees' neqligent acts, errors or omissions. or willful misconduct, or conduct for which the lav imposes strict liability on CONTRACTOR, its o.t.ticers$ agents or employees, in the per-fonnance or nonperfor- mance of this Ag~eement. 8. This Agreement represents the entire agreement between the parties with respect to the services to be provided o~ payment for services which may be the subject of this Agreement. All prior agreements. representations, statements, negotiations and undertakings whether oral or vritten are superseded hereby. IN WITNESS WHEREOF, the parties to this Agreement have hereunto set their h~nds all on the day and year first above written. ATTEST: C.l.ty Clerk APPROVE D AS TO FORM: Ass~stant C~ty Attorney APPROVED: City Manager Director of Finance Director of Planning and community Environment Chief Transportation Official- Risk .Manaqer 9[011 S bd.: 0030332 2 CIT~ OF PALO ALTO By: M¥.~a~y~o~r~--·--------------- MERIT TAXI AND LIMOUS lifE By: Its: Taxpayer I.D.t 94-3095174 ~;~\.:,.' : -i:". . _ ~"!c - • . I - o PROJECT MOBILffi' TRANSPORTATION SERVICES City Manager City of Palo Alto Palo Alto, CA 94301 Dear Sir: PROPOSAL In response to ti,e Notice Inviting Formal Proposals for Project Mobility Program Transportation Services, the unden;gned pmposes to furnish and deliver to the City of Palo Alto Project Mobility Taxicab and/or Accessible V.n servke in acwrdance with the speciBcations fC'ferroo to in said Notice: and attached Requirements and Special Provisions and on file in the offke of the Director of Purchasing Senices of said Ot)" at prices stated in Ibe following proposal form: A. GENERAL VENDOR INFORMATION 1. Company Name: MERIT TAXI & LIMOUSINE 2 Busin .... Address: 1259 SHDAL DRIVE ~AN ~ATEQ, CALrFQ&~IA 94404 . ~.' Headquarters Address: 477 HILLSDALE BLVD .. SAN MATEO, CA 94403 4. Representatives: 5. 'Name CHER~"LL BROWNING Type of service: «hecll: an<. or both) Title OFFICE M...'\NAGER x Taxi ACCes.'Slble Van Telephone (415) 571-9216 6. An licenses and pennIts lequired for this service aIt~ currently held by this proposer as follows: rOR 10 fTFN) CIlRREN"T'TV PERM"ITTEQ TAXIS Q Project Mobility Transportation Services Proposal, Page 2 of 7 7. Year Firm Established: MAY 1986 S. Company has been providing transportation ",n;ce of the type offered in this proposal for <, years. 9. Company has the ability to provide the required .. "ice and be in fun operation by July 1, 1991.....LYts _no H no, describe the Tran,ilition Plan company bas lor establishing .. rvice in Palo Alto and by what date service will be operational. N/A 10. Company's Projeet Manager for this contract; Nam<-: _-,C",H",,,,,,!l.S!YL~LwB,,,R;;,(),,,WN~l~N,;G,-____ _ Tille: OFFICE MANAGER Phone: _-L(4~1~5~1_5~7Ll~-~9~2L1~6~ _________ _ 11. A subcontractor will" be employed by bidder f"" a "portion of the service L yes --"-no). H yes, please descn"bed: The subcontractor company is: Name: N'l! ~dr~: ____________________________ __ Phone' ______________________________ __ 12. References. Ote references from agencies/programs for which your company has provided taxkab 50mce during the past two years. Agency Contact Person Telephone GOLDEN GloTE REGiQtUtI, nAVE PETTEE L) <4'51 S~-",9"2",2,,,2~ ____ " BELMONT SCHOO!. QISTBTCT JEANETT.E.-(_) ___ (r,c4~1~5~)!___,S~9~3~B~2~Q~3~-------_ SAN M~TEO SCHOOL DIST. SUE IVERSON ( __ ) (415) 349-H22 --:.; -~ - "~~~~:. « - t ~ Project Mobility Transpo<:tation Servic<s Proposal. Page 3 of 7 - 13. Company agrees to comply ""ill all the insurance re'iuifements specified in this propos8l ex...-yes _ no) Certificates of insurance are enclosed with this proposal.L..x..Ye~ _DO) 14. The vehic~c service and repair faciHty is located at; City and Address: 22 N. HUMBOLT AVE. SAN MA1'EO Person in Clarge: MARY1N BROWNING Phone: B. STAFFING AND VEHICLE INl'ORMATION 1. Hours of seCvice availability: Weekdays: "A HOPPS i DltY Saturoay-Sl!.nday: 24 HooRS @--.Il.U....- 2. Hours of dispatcb service: 24 HOURS ~ DAY -7DAYS @ WEEK 3. Advance notice required: ONE h ______ ours. 4. Average number of v~hicles in service; Weekdays, 8 am • 5 pm 1 0 Weekdays, 5 pm • 11 pm....!..Jl 0,,-_ Saturdays, 8 am . 5 pm 1 0 Sundays, 8 am • 5 pm .J.1ILD __ 5. Provide list of vehicles, including make and year and mileage on a separate page. Propose,.. for accessible service should prmide information on type of lift and number of wheek:bair tiedowns for each vehicle. SEE ATTATCHED SHEET 6. Number of Cl'rivers availabie ior contract: Weekdays.: _,'-','-__ _ Saturday-Sunda)".'-l ,,-5 __ _ 7. Describe process you 1Jse to select and train Company drivers: SEE ATTl!.l'CHED SHEET 8. Descnbe procedure the Company v.ill foDow to scbedule rides and develop shared rides: CUSTOMERS ARE Rf;OUESTEP TO eAlIT, ONE ~N ADVANCE EYEN THOUGH THEY CALL THE SAME DAY, WE WILL TAKE CARE OF THE1R-NEEDS ALONG WITH A REMINDER AB6vT CALLIN'G AHEAD. WE DOUBLE UP ANY 'l'!ME THAT WE J'EEL SOMEONE MAy BE LA'l'E OR WHEN WE ARE EXT~E."!ELY BU:SY:'" WE ALWAYS CALL AND ASK BOTH PARTIES IF THEY MIND SHARING. WHEN WE GET TOO MANY DEMAND RESPONSE CALLS, WE TEND TO DOUBLE UP FOR CONVENIENCE UNDER BUSY PERIODS~ ~HERE IS NO SENSE IN ACCEPTING DEMAND RESPONSE CALLS IF THEY ARE GOING TO BE LATE OR ~E OUR "CALLED IN ADVANCED" PROJECT CUSTOMERS LATE. .5> .~ '-'-i, I I , I I I, ! I I [ , r • t I • - • o '. DRIVER REQUIREMENT,~S,-__ A DRIVER (APPLICANT) COMES TO THE OFFICE FOR AN lNTERVIEW ALONG WITH A CURRANT O.M.V .• PRINT-OUT. FILLS OUT APFLIC~TION AND BAS I~TERVIEW WITH THE OFFICE MANAGER, CHE~YLL BROWNI~G. PROCE~JRE IS EXPLAINED TO THE APPLICANT AT WHICH TIME ANOTHER APPOINTMENT IS MADE TO GIVE THE OFFICE K)~AGER TIME TO CHECK WITH THE INSURANCE COMPANY CONC£RNING THE APPLIC.~TS RECORD, ETC. DURING SECOND APPOINTMENT, IF PRINT-OUT WAS ACCEPTABLE, THE DRIVER IS THEN SET UP FOR AN APPOINTMENT WITH THE POLICE DEPARTMENT FOR A PERMIT IN THE APPROPRIATE CITY THAT THE DRIVER WILL BE ~RIVING IN DORING BIS LEASE AGREEMENT WITH MERIT TAXI SERVICE. AT THE SAME TIME, HE/SHE IS GIVEN A LEASE AGREEMNT T9 READ OYER ALONG WITH A LIST OF MERIT'S RULES AND REGULATIONS. HE TAKES IT WITH HIM. AFTER HE BAS HIS APPOINTMENT WITH THE POLICE DEPARTMENT, HE/SHE COMES BACK WITll PERMIT, LEASE AGREEMENT AND LIST. THIS IS ALSO BY APPOINTMENT. LEASE IS FILLED OUT, SCHEDULE IS MADE AND DRIVER NUMBER IS ASSIGNED. ALL QUESTIONS ANSWERED ~~D TIME SET UP TO GO OUT FOR TRAINING. THERE ARE )"BOOT THREE OR FOUR VETERAN DRIVERS THAT 00 THE TRAINING. THE DRIVER WHO DOES THE TRAINING REPORTS TO THE MANAGER ON HOW HE EVALUATES THE TRAINEE. THE TRAINEE SPENDS 12 HOURS IN TRAI~ING. HE/SHE UPON THE COMPLETION OF TRAINING THEN RETURNS BACK TO THE OFFICE MANAGER FOR ANY FOLLOW-UP QUESTIONS THAT MAY BE UNANSWERED OR A REBRIEFING AS FAR AS DRESS CODES, ETC. THEY ARE THEN SENT OUT ON T~E ROAD. IF A DRIVER PROVES THAT HE CANNOT L~PLY WITH THE COMPANIES POLICIES OR ANY PROBLEMS THAT SEEMS WILL NOT CHANGE, THE DRIVER WILL HAVE ONE WARNING. AFTER THE ONE WARNING, IF THE CHANGE HAS NOT BEEN MADE TO COMPLY, THEY·WILL HAVE THEIR LEASE AGREEMENT CANCELLED AND NO LONGER DRIVE FOR MERIT TAXI & LIMOUSINE. ""---"' ... ,~-,~, - , AlllAU toP on THI 1:AIIJ. AT,=, IRD 01 YDUII. SHIFT. 110 Ol'REll ~E!I. S1!OUlJ) BIlY YOUl! GAS I 19p YOOI TAXI CL&B •• TI!E alMl'Al1Y PAYS lCIt IT •• TUIUI IN YOURI£CED'T, IT COMES on YOUI TUIUI-Ill so !IIEItE IS NO EXCUSI 1OlI. II DIRIY CAlI. TIns lIIW<S nCU!!I!D, TOO. PLEASK IJI.ESS IN II noPER FAS!lION. lIE I1ANT BOT!! OUII. VJ<IS ANIl DRlVERS ro REPllESEN'l OUi lIE BAVII A..~ IMAG! THAT BAS TAKEN A LOT OF I10RX TO ACCOHPLIS1! AND ON! SLOPI'Y nRIVER. CIJ< J.UIN mAT BY S1!<7.<ING Ill' LOOKING GaUllBY. YOU GET Til'PED ACCORDING ro BOIl rou IlIESXNT YOtllI- 5g[,P AIID roUll GAl. lIE PUDE OURSnvZS ON TIIA T IMAGE AND PIM! ro -alP IT TIlE "AY IT IS. 'I 4-nmu IS AUiAYS OIL AND nANSHISSION FWIll IN THE DISPATCH OFFIe'!!. TI!EIU! IS NO EXC1lSB ,TO BUY IT lIUEWHEllE ~1D EXPECT TIll! COMPANY TO REIMBURSE YOU. Otll.Y IN .l CAS! or IJI EMERGEIIC'f 011 VITH .lUTllOllIZATIOII FIIOM M>i.NAGI!HEII'J: SliO!TU) YOU HAVE TO BIlY AHY'1'BING 1'011 A TAXI • .Jl!l!j ...... ! Ml!I.rl DOES IiO'l ACCEPT PERSONAL CIIECI:S PROM C;USTaO!RS, TOO BEING AN INDEFE!m\NT DRIVEII AIID YOOB. OlIN BUSIlIXSS!IA1I CAR ACCEPT Cl!l!CXS Il' YOU WISH. THEY M!JST BE HADE OUT '!O YOU AIID TOt) ARE II!SPONSll!LI! ro .CASlI IT AND TUIUI IN CASH 1'0 TIlE COMPANY J.g JIH: !!!!I ACCEPT r;;m:u, tlO NOr cwm USE TRB AIl rlKE.~'+PtOS AU FOR C9!!II!.t)A.tlPB-an"Ar"O'Ps'rlgt. WlJf ~o DO , , . SPEND TOO !lUCK tnIE TAUUIIG YOO ARE !lOT GIVDIG cm!ER Dll.lVERS TID! OPP01tTUIIlTY '!O GET THEIII T!lIIII 0lI T1!! AIL WDEB. m CDlCUMSTAllCES !VEIl PUT A aJl'I'EE CUP ON TOP OF II RADIO III yot)! CAl, 'iB HAn aD 1'110 SPILLS IN TI!E lAST I«lNTII 1'RAT RESULTED III l'.AJOR no.HP.CE '!O T!!II RADIO 7-.?lAYS HAKE stJRE THAT YOO rAJ::E YOU!I. lIETlll UADI!i8S PROPERLY, IF YOU ARE !lOT SUR! BOI1 TO DO n, THEIl ASK SOHroNE THAT DOES. IT HESSES UP m,'i !OOI<KEEI'INC AND YOUR TURN-IN Sl!EETS. TOO. 8-I1IIER DOIIIG YOUR PAPFl':I1ORlt. PLEASE tE AS NEAT AS POSSIl!LE. IF lIE CAN'T READ \/!!AT YOO II. VI! 1IUTTliII, TIIP.II lIE CAlI' T nGUR1: OUT WlIET!1ElI lIE lYE YOU OR YOU 0I1E US, PLEASE HELP US 1 9- 10- - IEGARDING YOUR SCBErolES: IF YOO ARE ON THE SCREDOLE,'BI(JlI!R!IJII' YOO '-It!: HC!:, CALL IN I ~ lIE CAIIlIOT RUN 10 TJJCI COMPANY ifflEN SIX DRllVERS DECID! NOT TO SBOI1 UP AND Tl!ERl! ARE ElG'HT DRIVERS Oli THE ROSTER. ANY DRIVER THAT Tl!rm:s HE WILL RAVE A CAiI AVAILABLE FOR 1iIM/11ER AFTER PULLIliG THIS CAN WORK FOR ANOTI!EIl COMPANY, lIE CANOOT OPERrI'E LIKI THAT AND WON'T. ''!.EA.SB 8RIVE CAREFUL AND t'R.EAT THE CUSTOMERS AS YOU WOULD LIKE TO GET 'l"E!!'.A .. li.EKIUM.cAS ONLY ~,,"~v-A~~ CHE LL BRIYNING o ICE MANAGER I I I I I f t , ! I I i I I . \" : I - P.'oject Mobility Transportation Services Proposal, Page 4 of 7 9. Describe vehicle prevent;ve maintenance program and replacercent schedules: FLUIR CHECKS TWICE DAILY. WEE.!U,Y MAINT?NANCE AND SAFE'T'y CHECKS~ ALL OF MER!~S TAXIS AR£ WASHED AND V~CUM£D DAILY. MAJO~ REPAIRS UE DONE AS NEEDED~ REPLACEMENT OF VEHICI,F WEN NECESSARY. IF ANy BODY DAMAGE OCCIlRS WE WIT [ REMOVE THE caB F9 r ,M TaE RoaD A..~D FIX. WE 00 NOT ALLO~ DENTED/~IRTY CABS IN OUR FLEET. 10. Company's procedure for handling complaints involves tile fonowing steps: OFFICE MANAGER TAXES ALL OOMPL~ISTS. SHE TALKS TO THE CUSTOMER. • SHE THEN SPEIES TO THE DTsP"T{"'HER IORTVF'P TNum ygD ..... RYS TO RESOLVE EROer EM a.S QI!TCKIy loS POSSIBr F IF tT IS THE mMpANTES FUlT·T THEY WIll FECFIlP POTH &N YERBU I WPvrT'PN _pm OGY hIONG 'Wt.l!H......A....FREE RIDE VOUCHER. A COPY OF ALL THE ABOVE IS J(EP'l' ON' FILE AT ALL '1'lMES~ 11. Identify Company's insurance coverage for the past year: Insurance Compaoy CLARK I nsrJUp INS CO PoUcy Nurnber(s) CP305353, 1 Coverage Description SEE ITTATCRFD FORM C. PRICE PROPOSALS The City reserves the right to conduct rale negotiations, if necessary, witt.: the mst responsible propos<r(s) prior to the award of contracl(s). Describe, rate structure to be in effect for Project Mobility service" 1. TAXICAB SERVICE: A. City's Recommended Proposal Format: 1. Base Rate: Taxicab service wm be provided for 'the duration of the contract year for each vehicle trip at a discount of $....!l-per vehicJe trip 01' ~% of tbe total metered fare based upon the meter rates in effect at the time of bid 25 indicated below: flag Drop: $ •. --<.2...li.0"D ___ includes mile Per mile rate: $ 1 6 (J at __ cents per _-'_ mile Wait time rate: $20.00 per hour 2. For the second year, if renewed, guaranteed not to e.xceed es~lat-ion otL..Q %. 3.. For the third year, ifrenewed, guaranteed not-to-exceed escalation of ~%. • 1 I - Q Project Mobility Transportation Servi= Propo<al, Page 5 of 7 B. Vendor's Alternate Proposals, if sny, must be descnb:d bere (add .n additional ~age if necessary): NONE 2. ACCESSIBLE V AN SERVICE Accessib1c van service wiD be provided for the: dura lion of the contract period according to the terms descnbed in the scope or senices as follows: A:. City'. Recommended Proposal Format: 1. Basic Olarge Per Wheelcbair Passenger Trip A $ per wbeelchair p3!senger for local trips wifrJn PaJo Alto, Menlo Park, Mountain View, East Palo Alto, Stanford, Los AlIos. B. Maximum mileage included in b..,ic cbarge: mlles 2. Additional charges for longer distance trips (other Sa"t. a.ralSan Mateo County deotinations when authorized by Project Manager): 3. .Dis.counts offered ror second wheelcbair passenger in a shared ride trip. 4. For the second yearl if renewed) guaranteed not to exceed -escaJation of ___ %. 5. -For the third yearl if renewed, guaranteed not-tD-exceed escalation of ___ %. B. Vendor"s Alternate Proposals , if any, must be descnbed here (add an additional page if necessary): ------- o Project Mobility Transportation Services Proposal, Page 6 of 7 , CITY OF PALO ALTO PROPOSER'S !ilGNATURE PAGE . 1M undersiQMd hereby certifies that, dir~ or indirectly, they or their representatives and agents have not been collusive with other pat1ies interested in this A6Q<l&st for Proposals. Proposer is a: __ cardomia Corporation, or a __ Corporation organized under th~ laws 01 the Slate 01 _________ _ with head offices located a!'--___________ _ and offices in California 81-,,:-cc--:----:-:--:---,::-------:--- (Attach addendum l neceSSa.-fJ __ Sole Proprietorship, or a ---L-Par1nershlp (!lst names 01 partners; state which partnef or partners are man;,glng par1ner(s), attach addendum ~ necessary). __ Other (Attach addendum specifying details). ctJRTtS {pAMfiLA BUNCH Deled ~~ /7 19.2/ Tille Printed Name of Sigrlatory , , , i o' " A-TIA-CHMEN'I 2 ~ G R E EMS N T 8ETWEEN THE CITY or PALO ALr~ . ~ 911 EMERGENCY SERVICES, INC. FO~ PROJECT MOBILITY WlfEELCR..~IR ACCESSIBLE VAN SERVICE 'IHIS AGREEMENT is made and entered into, this _____ day of , 1991., by and boa-tween the CITY OF PAW Jt..LTO, a municipal corporation of California, hereinafter referred to as "CITY·, and 911 EMEPGENCl' SERVICES, nrc. dba MOBILE LIFE SUPPORT, a California c_orporation -with offices at 212 campus Way, Post Offioe Box 3719, Modesto, California 95352-J718, hereinafter referred to as nCONTRACTOR~, ynose Taxpayer Identification N~er is 94-1736160. W I ~ N E S S B T Ht For and in co~sideration of their mutual covenants, the parties hereto agree as follows; 1. CONTRACTOR sl1all provide, on a non-ex.clusive bi!Ilsis., to the satisfaction of CITY., all specified services for wheelchair accessible van transportation for handicapped residents of the City of Palo Alto and tne Stanford University Campus, as set forth in the documents comprising this Agreement. 2. This documents on file incorporated herei~ a. b. c. d. e. f. Agreement with the anQ n:ade a shall consist of the following City Clerk. all of which are part hereof by reference thereto: This ~gree'ffient Request for Proposals Requirements and Special Provisions Accepted PropoGal Certificatt::!:s of Insur::mce Certificate of Non-Discrimination and ~ffirmative Action Info~ation 3. In consideration of such "'ooI'ork. CITY in h is proposal in shall pay the manner CONTRACTOR the amount specified pt:ovided. 4. Concurrently ~ith the execution of this Agreement, CONTRACTOR shall provide CITY with certificates of insurance, including any workers' compensation insurance required by the laws of the State of California or otherwise required in said specifications. 5. This Agreement shall not be assigned by CONTRACTOR. 6. All claims by CONTRACTOR regarding services, extra work, charges, delay or other disputes arising out o~ the Agreement ~ust he submitted to CITY in ~riting ~ithin ten (lO) working days 1 9107]6 bIk 00).0331 "---'-0_- I - o after the claim arose~ describing in detail tha nature and value of the disputed work or claim. 'L _ CONTRACTOR hareby agrees to indemnify, defend and hold harmless CrfY, its otffc'2rs, agents, and employees, trean any a~d all demand3, claims or liability of any nature, cause~ by or arisinq out of CONTRACTOR's, its officers·, agentst or employees' fJsqligent acts, errors or omiesions, or "Willful misconduct, or conduct for which the law imposes strict liability on CONTRACTOR, its officers, agents or employees, in the perforlDance or-nonperfor mance of this Agreement~ 8. This Agreement represents the entire agreement between the parties with respect to the services to be provided or payment for services which may be the subject of this Agree~ent~ All prier agreements, representations, statements, neqotiations and undertakings whether oral or written are superseded hereby. IN WITNESS WHEREOF, the parties to this Agreement have hereunto set their hands all on the day and year first above written. ATTEST' Clty clerk APPROVED AS TO FORM, Ass1stant cIty Attorney APPROVED, City Manager Director of Finance Director oE Planning and Community Environment Chief Transportation Official Risk Hanaqer PH'11' bdc OWOlll -L 2 CITY OF PALO ALTO By' Mayor 911 EMERGENCY SERVICES, INC. By:------------------ Its: ____________________ _ Taxpayer I.O.t 94-173616Q , \ • .... Jun. 20, 1991 City Manager City of Palo Alto Palo Alto, CA 94301 Dear Sir: In resp:mse to the Notice Inviting Formal Proposals for Project .Uobility Program Transportation Services, the undersigned, Mobile [.-ife Support, proposes to furnil;h and deliver to the City 0{ Palo Alto, Project Mobility Accessible ..... Tan Service in accordance with the specifICations referred to in said Notice and attached Requirements and Special Proui.sior/..S an.d on file in the offu:e 0{ the Director of Purchasing Services 0{ said City at prices stated in. the foUowing proposal. Sincerely. --"" --:.,..? --<.§-,..1. C ,~-. __ James E. Ridenour '{ice President / CFO :--..,.-,~ • - o A. GENERAL VENDOR INFORMATION 1. C<>mpan-y Name. 911 Emergency Services, [nc .• dba Mobile We Support dbB Sonoma We Support dba Western Institute for Preliospital Care 2. Business Address. Santa Clara County Operation Mobile Life Support San Mateo County Operation Mobile Life Support 1020 Ten-sbella 360 Beach Road Mountain View. California 94043 Burlingame. California 94010 3. Headquarters AddreBs. Corporate SUPP<lrt Services Facili ty P.O. Bo:o: 3718 212 Campus Way Modesto, California 95352·3718 4, Representatives. Floyd Graves James Ridenour David Martinaz 5. 1)'Pe oC service. __ Taxi President Vice Presid.:lVCFO Operation Manager -LAccessible Van Telephpne (800) 877·9111 (800) 877·9111 (415) 3474712 s. All required licenses and permits are currently held by Mobile Lif. Support including: Business License· Mountain Vlew In adclition. Mobile LiCe Support agrees to comply with all appropriate City regulations and to keep informed DC all existing and future Federal, State and local laws, ordinances, regulations, orders and decrees which may affect this contract. • n n 'j • , I i 74 Year firm was established. 1958 8. Mobile Life Sup~rt has been providing transportation serviCE of the type off.red in tID. propo3al for 32 years. 9. Yes, Mobile Life Support has the ability to pro,~de the required service and can be in full operation by July 1, 1991 as a continuation and expansion of CUITentJy pro"ided services. 10. Company's Project Manager for this contract. Name: Title: Phone: David Martine. Operation Manager (415) 347-4712 Our Operations Manager is David Martinez. Da,,;d has over 11 yeaTS in the medical transportation industry primarily in Basic Life Support and Paratransit He came to us in our aC<[\llsition o[St. Clair Ambulance in 1990. For the previous si>: (6) years he was the Operations Manager of St. Clair Ambulance, formerly one of the primary Basic Life Support/Wheelchair providers in Santa Clara County. David currently handles the Project Mobility Contract Managing tlli. contract, as well as tbe Vantrans and the Outreach Escort Accessible VaIl Programs, gives him experience in pro,iding service similar and identical to tbe services in this proposal. He knows the importance of rourteous and punctual service in non-urgent medical tranaportation and is committed to provide this type service to Project Mobility. He also understands the value of prompt response to service inquiries whether financial or operational. He provides answers to our client.!: q,,,,stions. He is currently certified as an EMT-I and stays in tcuch with his operation tlrrougb "Management by Runnin a Calls". While in the field he sees first hand how well woe meet the needs of oU!' clients. 11. No, a subcontractor "ill not be employed by Mobile Life Support for any portion of the requiTed services. 12. References. Mobile Life Support has provided ae<:essible van transport services to the [onowing agencies/programs during the past t,,'o years. Ms. Anne House c"mmuni ty Service Agency Vantrans Program Address .Eh= 204 Stierlin Road (415) 968-0836 MOWltain View CA 94D43 , ,. . -~.; ::. ------ - Mr. Robert Pickering Outreach and-Escort inc. Addreg.§. 97 East Brokaw lWad Suite 140 San J ooe, CA 95112 Ms. Fmth Richie 225 West 37th Awen". San Mateo County San Mateo, CA 94403 Division of Mental Health Services fl=l: (408) 436-2865 (415) 573-2639 13. Yes, Mobile Life Support a"arees to comply with all of the insurance requirements spP.:cified in this Request Proposal. Yes, Certi.ficates are enclosed with this proposal as an attachment. TnSllrance Cowpany Genera! Liability AzS.tar Insurance Automobile Liability AzStar Insurance Limit Policy # APKl00327 TAUI01572 Coverage $1 Mjllion Aggregate $1 Million Each Occurrence $1 Million Combined Single 14. Company vehicle service and repmr facilities. All vehicle SErvice and repair is monitored and electronically tracked by our Corporate General Services Division in Modesto, Caiifornia. Locally, Mobile Life Support has Bgreement5 with the following outside contract service centers to furnish maintenance or service. Primary Automotive Service Goodyear Tire and Automotive, 260 EI Camino Real, San Carlos (415) 637-0746 Jerry Galli BodySbop Bartletts, 917 California Drive, Burlingame (415) 343-6881 JeffBartJett Electrical and Warning Systems Emergency Vehicle Systems, 935 Terminal Way, San Carlos (415) 593-9977 Scott Wilson Primary Road ScrvicefI'owing Advanced Tow, Industrial Way, Belmont (415) 593-9603 John King Tires Goodyear Tire and Automot;,"e, 260 EI Camino Real, San Carlos (415) 637-0746 Jerry Galli • - • ':"'-.;JI.....:.:. .......... ---'"""-· --_._--•. _ .. ____ '_',,,,,~,;_".".Oii"i_". __ "_"1. o B, STAFFING A."'ID VEHICLE INFORMATION 1. Hours of service availability. Weekdays: SaturdaylSunday: 24 bours 24 hours 2. Hours of dispatch service. The Mobile Life Support Communication Ceuter currently provides dispatch services 24 hours a day. 365 days a year and win continue to do so under the proposed contract. 3. Advance Notice Required: 24 hours 4. Average number ofvehicIes in service: Weekday. Saturdays Weekdays Sundays 8am-5pm= Bam-5pm= 5pm-llpm= 8am-5pm= Ten (10) vehicles Four (4) vehicles Three (3) \·ehicles Two (2) vehicles 5. The following i8 a list <>flkensed and insured vehicles to be used for the Project Mobility Contract including make, year, identification and mileage. Each oC our vehicles is equipped with either an electric or an electric-hydraulic Ricon lift. All of our tie-downs are of four point design. Additional information is provided on the number of wheelchair tie-downs for each vehicle. YEAR LICENSE' VEHICLE TIE-DOWN MAKE VEHICLE ID# ~m.; r;.<\pe,CID' 1981 2Gl2322 65000 2 FORD 1FTHS36Z9BHA97790 1982 2D17067 96535 2 FORD lFDHS34L2CHB50809 1982 2D17084 71780 2 FORD lFDHS34L9CHB50810 1983 2F94111 131299 2 FORD 1FDJS34LXDHB35431 -L - ---.-~--. ---.--.-. 0 YEAR LICENSE' VEHICLE MAKE VEHICLE l!l! MfLEAGE 1983 2E12117 113891 FORD IFDJS34L3DHA59051 1984 2EI2434 56169 FORD IFDJS34L4DHA67563 1984 2G14114 19055 FORD IFDJS35L6EHA42910 1984 2G14115 59021 FORD IFDJS35L8EHA349S5 1984 2G14116 70680 FORD IFDJS35LXEHA42909 1984 2G14117 220245 FORi) IFDJS35BlEHA34990 1984 2H45316 195621 FORD IFDJS35L5EHA34992 1984 2G87884 1643994 FORD IFDJS35L4EHA 79003 1984 2H02999 1378112 FORD H'DJS34L6EHA26613 1988 3P89563 71095 FORD lFTEEI4Y4..1HC06549 6. N\.I.IDDer of driven; avrulable for contract. Weekdays: Twelve (12) dri,"ers Saturday-S,rnday: Twelve (12) driver. TIE-DO>'.'N CAPACITY 2 2 4 4 4 4 2 2 7. Describe process you use to select and train C<lmpany drivers. Mobile Life Support has Corporate-wide standards for the hiring and selection of t:ra.nsWrt personnel. Since the majority of our opera tiODS include emergency medical transportation, our standards were developed to identify I!PPlicants who are qualified paramedic and emergency medical technicians. These .same standards, without the required certifications are .applied to our paratransit driver selection. They include paosing a comprehensive pre employment physical and a background check orrererences. . I • , ·,<. -'-< ~ '_-:.~.f.:.'.k.:.t .. '_;:,;r.l' •• _:_' ... ' ___ "'" ___ . _ ~ I,d 4;;44?F.b)t~~o-; • - Since the primary duty of our paratransit stalfis to drive safely. we have stringent driving requirements. No drivers under the age at 19 No record afDUl or reckles!: drivi..Tlg Ifundc-t' 21, no moving violations or accidents Ifove:r 21, DO more th8114 of either moving "iolations or accidents Our training program includes 40 hours of new employee orientation, wEch can include, ifrcquested J a City sponsored session on the-specifics of the Project Mobility Services. We 8l.so require and provide 8 hours of CPR 'First Aid and 8 hours of Driver Training for each new bire. 8. Describe procedure the C<>mpany will follow to schedule rides and develop shared rides. As one ofihe current contractors to Proiect Mobility, Mobile Life Support has an established procedure to schedule rides and develop shared rides. Each day we receive requests for service for the following day direc"'Jy from clients. Each request i. reGOrded on a dispatch card, time stamped and filed by pick up time in a call waiting box. Dispatch cards are also prepared for the next day's presch>dwed rides such a. regular medical appointments and school delivery. From this projected caD "volume we establish the nillllber units needed and assign start times for driVE!rs. The schedule of pick ups is recorded in our communication center where a deployment plan is developed for the following day. 9. De!2cribe vehicle prev~ntive maintenance program and replacement schedules. Preventive Malntenance (PM) will be performed every 5,000 =l.s on all company vehicles used in the performance of this contract. Our P!\.1: program is based strictly on mileage and consists of two (2) basic w<>rk schedules (A and B) performed at prescribed intervals, A copy of these schedules and the entire program is attached f'lf" review at the end of this proposaL In addition to the Vehicle PM Program, Mobile Life Support porforms preventive maintenance by replacing parts by mileage instead of by breakdown or failure. The basic principle is that all parts have a failure point. By identifying that point and replacing parts prior to reaching it, we ean reduce breakdowns. Paratransit vehicles are built from the chassis up by our intE:rna1 manuf!!cturing staff. We know the components of each vehicle and ~'hen thy need to be replaced. L, addition to regular PM, after every 50,000 mile" each unit is brought in, inspected and corrected for safety and reliability. When the vehicle becomes potentialJy unsafe or when a composite list ofitems to be repaired or replaced exceeds the yalue of the Yehicle, it is decom.missioned and sold. L ·f ".J" i- t c I j 1 '2':>,-· o 10. Our Company's procedure (or handling ccmplaints invoh~es the (allowing sups: Service cumptaints should be lodged with the local Program Manager, David Martinez, directly through .. ntun report or through verbal contact followed by writun ...,pert. Initial verbal contact can b. made through notification of our 24-hour dispatch. center. Upon receipt of the complaint, Mr. :Martinez or his designee will initiate an investigation and prepare a v.rri.tten response to the comPlainant. Copie. of the complaint and respense sre forwarded to oW' Corporate Quality ABsurancelRisk Manager for revie w and are kept on file for review by the Agency. Billing complaints should be made to the contact person, Angie Herrera, through wnttan repert or through verbal contact followed by written report_ Upen receipt of the complaint, Ms. Herrera or her designee will initiau an inve.tigati'D and prepare a written respense to the C<lmplainant. Copies of the complaint and respense are forwarded to our Corporate Quality AssurancelRisk Manager for review and are kept on file for review by the Agency. 11. Mobile Life Support agrees to comply with all oftbe insurance requirements of the Request for Proposal The (ollowing is our insurance coverage for the last year ofWs contract. Certificates are enclosed with this propesal as an attachment. InsuraDce Company General Liability AzSt.ar Insurance Automobile Liability AzStar Insurance Limit Pplicy , APK 100327 TAUl01572 CQverage $1 Million Aggregate $1 Million Eac:h Occurrence $1 Million Combined Single ,~ - \ • • • o c. PRICE PROPOSALS Mobile Life· Support acknowledg~s that the City of Palo Alto reserves the right to conduct rate negotiations, if necessaryl with the most responsible proposer(sj prior to the award of contract's}~ Project Mobility Accessible Van Service will be provided for the duration of the contract period according to the terms described in t.he scope of servi<:.es for the following rate structu.re: 1. Basic Charge per Wheelchair Passenger Trip; A. $21.00 per wheelchair passenger for local trips within Palo ~tO, Menlo Park, Mountain Vi~w, East Palo Alto, Stanford, Los ~ltos. 8. Maximum mileage included in basic charge is t~n (IO) miles. 2. Additional charges for longer distance trips (other Santa Clara/San Mateo County destinations when authorLzed by project Manaqer): $1.50 per mile after the first ten (10) miles. 3. Di6coun~s offered for second wheelchair passenger in a shared ride trip. No Charge. 4. For the second year, if renewed, guaranteed not to exceed escalation of; 5' 5. For the third year, if renewed, guaranteed not to exceed escalation of 5'. Mobile Life Support Alternate Price Proposal None --~'?~. "'-~'''.'':I:I''"-''~'.='', ... ' .. n .. ' """-........ ' .. 3 .. ,'"'''" ...... ~·--~ ... ' ' .. ,-..,.. :'-::~r' - . I , . o Project Mobility TraI'.sportation Se"ices Proposal, Page 6 of 7 CITY OF PALO ALTO PROPOSER'S SIGNA TIlRE PA GE The undersigned hereby certifies that, directly 0( indirectly, tr.ey 0( their representatives anc! agents have not been conusive with other parties interested in this Request for Proposals. Proposer is a: _X_C"flfomia Corporation. or a __ corporation organized under the laws 01 the State 01, __________ _ with head offices located 91 __________ . and offices In car~ornia at-,,=---:--:~_:__,::_----c-:,_-. (Attach addendum ~ necessary) __ Sole Proprietorship, or a __ Partnership (list name. of partners; state which partner Of partners are managing partner(s), attach addendum ~ necessary). __ Other (Attach addendum specifying de!aJ1s). liCbile Life Support Dated June 20 19..21 . Name 01 Proposer (Compeny) ~cfl---~· Signature of Officer IOwner Vice President, Chief Financial Off. James E ~ Ridenour Tille Printed Name of Signatory • • •