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Home My WebLink About0257.092I '-- Hay 14, 1992 THE HO~ORABLE CITY COu~CIL Palo Alto, California Attention: Finance Co=mittee proposed Revisions to utilities Rules ang~ulaticns Members of the Cou~cil: Report in Brief This report recommends Council approval of the attached Ordinance an.d Resolutions to revise anc:i update. the Utilities Rules and Regulations, several rate schedules, and the Palo Alto Xl.!nicipal Code. Backgrcund presently there are 2S Utilities RulES and Regulations which set fo~.h the conditions tor providing utility services in the City. The rules address a wide range of topics including the rendering and payment of bills, discontinuance and restoration of service, extension of main lines and replacement of overhead with underground distribution facilities. Water, gas, electric, ~astew4ter, refuse, and storm drain regulations are covered. Many of these rlJles ~er2 de""eloped prior to 1941 and are still vo!.lid today. However, the need still arises to add ~ew provisicns or delete rules which no longer apply. Accordingly, the staff periodically revie~s all utility Rules and Regulations and p~oposes appropriate updates for counoil's approval. The last such revision occurred in 1988 (CMR:282:S). The utilities Department has again conducted a revie~ of its Rules and Regulations and her~by rec":lmmends a number of revisions. Basic quidelines used to make revisions include the following criteria: • Clarification ~r elaborati~n of existing rules and practices. • Shift ot capital costs to the specific benefiting customer rather than to all ratepayers in general. • Compliance ~nd consistency ~ith the latest federal, state, anQ local laws and codes as ~ell as the City's Comprehensive Plan. • Common policies for all utilities. • Routine ~pdating of staff position titles. L - proposed R~iQnf to utilities Rules and BegulatiQn~ The Utilities Rules and Requlations under congideratlon for revision e.re Rules I, 2, J. !, 6, 9, 11, 1S, 16, 17, 18, 19, 20, 21. 22, 23, and 25. None ot the proposed rule chanqes are expected to have a aiqnificant economic impact on the customer. A minor revision to retail Rate Schedule £-2 is proposed to uFdate A provision on power factor. Finally, changes to Utility RllIte Schedules C-l (Utility Service Calls) and C-2 (CUstomer Deposits) are proposed. ~he6e rate schedules provide a fee structure for certain Utility service calls (C-l} and customer deposits (C-2}~ The followinq section of the report discusses each affected rule in nume~ical order and then addresses the rate schedules: Rule and Regulation 1 Title: Description of service De.crlptlcn: water, gas, utilities. Describes the basiC": types of servic.es offered by the electric, waste~ater. refuse, ~nQ storm drain 8iqnifiC&~t Ch&nqes: Section AJ{~)1 est&bliahes a maximum service size of 400 Amperes tor single-phasE service. Note 1 in Section A has been e~~anded to require that applicants of a development with a. aemand in excess of 2000 KVA must provide their own primary switchgear. Thi~ change is intended to shift the costs of ~uch equipment from all ratepayers to the specific benefiting customer. section Al {al 4 has been .adde.d to require that any service above 750 KVA shall be served by a padmount transformer, since submersible or vaUlt-installed transfonners are unavailable in standard sizes above 750 FNA. To clarify responsibility, this section also specifies tha'C. t.he customer shall provid.e ad~qua~e space for location of their transfor~er. Finally~ section (F) describing the Storm Drain Utility has bee.n added to be consiste.nt ... ith the sections addressing the five. other utilities. Rule and Regulation 2 ~itle: policy Bi1linq Adjustments (previously ~Energy Services-) O'.Cl'iptioll.: This new rule clarifies current practice 'With respect to met·er reading errors f late payment charges, -water or gas leak credits, a!"ld smoothing adjustments. A smoothing edjustment is infrequently applied and averages consumption over two billing cycles to arrive at an equitable adjustment for billing purposes. CIIJt:U7: U " - .1qD1fiC&Dt ChaD~." The previou~ Rule and Re9ulation 2 ~ntitled "Enerqy services· has been deleted and replacad 'With this i:"ule on Policy Billing Adj\J.stments~ DE": ~tion of the previous rule viII ~ave nD illpact on Energy Sex-v ~ :; or its programs. The Ener9Y services rule va. merely a descr ~io~ of some of the aervices and proqrams ofte~ed rather thl!l~ an actual rule or set of conditions. Some of the r Trams refe~red to have been discontinued. The new Rule :2 dealf th the &\.l.bject of pcl icy billing adjustments and provides cla ... cation to our customers re9ardinq current practice and procedur. For eX6mple, the nE~ rule identities under ~hl!lt clrc~8tances a billinq adjusttlent credit vill be provide:1 tor customere who have a water leak. Customer equity is addressed in that section ~s ~ell as the sections on meter reading errors/ late p8.yr.l-ent char'jes and. smoottdng adjust1tents. Rule and RegqJ~t.ioD 3 ~itl.1 Application tor Service D •• criptloD: i'rovides information. requirements of a prospective customer an~ conditions requiring a contract. Bipiticallt Chang •• : Minor changes adding specific information requirements, Section Al(G)~ Al(H), and A2. Rule and Regulation 5 Titl'': Oeposits oa.criptio.D: Es.tat:lishes requirements regarding the size of a customer deposit and under what conditions the deposit .. ill be returned. 81'ij'DlficaDt ChaDqes: Minor change of a staft position title~ Section Al. EUle. and Regulation £> Titl.z Meter Reading and Preparation ot Bills o.acriptioDI Defines how often water, gas, and electric meters ~ill be read, how opening and closing readings are handled, ho~ billing will occur in cl!Ises Where a meter cannot be read monthly, he .. - utility bills are prepared, meter access provisions and several other special conditions. CXllJ.2S7:92 'L ,-.....;;;~ I • r ! I , 1 I , - alq1lifiClal2t Challqfl8: Ne .. s2ctions have been lidded to address access tv ~eters by utility personnel (Section 0) and cU9tomer reading of their own =eters (Section E). The -Meter Access Provisions" replace the previous Section 0 on "Special Remote Meter Register Provisions-_ which are no longer relevant AS the program has been di~continued. The ~Heter Access rrovisions· deal with procedural ia5ueB which arise vhen a meter rea~er is denied a~cess to a meter and descri~s the process the City will tollO~ under such circumstancE:e;.. Section 0 also incorporates a ne'W safety p1.)licy that meter readers will not enter a yard known to contain a pit bull dO;. In such cases the customer ,..ill be recj"iJireo: to rear! their own meters as d~scribed in the new section E. RulE! ~nd Regu1.~_tiQnJ... ~itl.: Special Information Required on Fc~s Description: Specifies information ~hich must be printed vith each utility bill regarding a billing dispute by the customer and what must be printed on a aepcsi t receipt regarding returning the deposit. 8i""Uic" .. t (section A) unne-:::.essary Cha.1l.9 •• ' Minor change of a staff position title and deletion of a copy of a form which 1s deemed to reprint in these regulations (Section D). Title, Disputed Bills D •• cription: Establishes the procedure for "handling uti Ii ty bill ing disputes. 8iqDifi~1Dt Chanq •• : Minor change of a staff position title (Section 3). Eule and Regulation 12 Title: Kaster Metering and Resale of Utilities prohibitions D.acript!c~: Establishes the condition that the City will serve all premises separately and directly. It specifies the conditions for -exempt,ion of tt-.is basic service delivery policy. significant Chanq8s: Minor change of a staff position title (Section D}. L I t I I , I i - ~le and Regulation 16 ~itl.1 Temporary service oeacriptioJI.I Establishes conditions for providing te:clporary service and under what circumstances the service is deemed permanent. 81quifiC&1I,t ChaDq •• : Hinor change to require an application form for temporary service (Ai). Rule and Regulation 17 Titl •• Extension of Main Lines or Other Plant Facilities C •• ~tiptiO!l~ .Establishes the conditions for extension of major distribution facilities to service new customers and developments. 1J,,9111f1caDt Chanq.l: Hinor changes. Languaqe has been added in A3(D) to clarify what constitutes ~et annual revenue for economic justification purposes, and staff position titles ~ere updated. ~itl.: Replacement of OVerhead ~ith Underground Distribution Facilities D4lcr1ption: Establishes a priority system for replacing overhead electrical distribution facilities with underground. It also specifies the cost sharing arrangement depending upon th~ mixture of public/private benefit of the particular underground project. slqm.if"leant Chang •• : Minor change to delete an ohsolete map on sheet 18-6 and references thereto. Rule and Regul~tion 19 Titlel Electrical Service connections and Facilitias on Customer's Premises o.acripticD: Establishes the technical spe~ification6 under which electrical service will ~ provided. Si9Ditlc&nt Chaftq •• : section A4(S) ~as amended to provide that the utility would det~rmine the sile of conductors to be installed by the City. Sectic Bl(B} clarifies responsibility between the City and the customer with reqard to maintaining underground electric I .j I I ------~-------------- C-: ,-. ~' service lateral conductors {City) ~nd bus duct (Customer). 5ection 83(2) has been ~dded to identify required location of the ·.a~vice disconnecting' means· to cOr:'!ply with ttle currei1t buildinq code and utility safety practice. Sectio~ C has been rewritten to confo~~ to current practice and clarify under what circu:msta.!1ce& t.he utility will I!lpprov~ -totalizing'" throlJgh a Gingle mete.r~ Section G 'Was amE;mded by deleting a provision 'Which allowed more than one service drop or underground late:-al be provided to aepa.rate exiBting-Blngl-e-family homes located on a single lot~ "rom the utility standpoi~t, more than one service or lateral 1. sn unnecessary cost to the utility and is aesthetically undesi~.ble (too many overhead Wires) to the neighborhood in sc~e cases. The customer r-equestinq the extra 5ervice can pay and pro-"'ide thdt service witho'Jot impacting the Utility. Rule and Reg~laticn 20 ~itl.: Special Electric Utility Re~~laticns D •• cription: SpeCifies conditions where electric~l use by a customer interferes or causes problems ~ith the City's distribution 5ystem or ether cus~cm&rsl f&cilities. siquiric&Dt CbaDq.s~ Section BS was added for safety reasons to require that unprotected service conductors within & buildinq shall be installed in approved conduit and no~ exceed JO feet in lengtb. Tc protect system integrity, Sections C2 And C4(S} ~ere expanded to clarify and address harmful waveform and the starting of motors which cause voltage disturbances. Al$o, a technical Table 1 on motor starting currents was deleted and replaced by referenca to the National Electric Co~e. To co~ply ~ith cur~ent building code and Utility safety p~actice, section Fl ~as aroended to address the required location of the main circuit breakp-r. fu.1Je and Regulation 21 Title: Special Water Utility Regulations D •• cription: Establishes rules dealinq with automatic fire service, rire hydrant use, and cross connections between the City's potable 'Water supply and any ather water supply such as privately ownea customer wl!lls. siqnific:ant Cb.nqes: A nUlllber of significant changes related to illegal water usage have been added~ Sections A4(B) and A5 were amended to allow criminal prosecution for illegal water use through an automatic fire service or tire hydrant (Section Bl). The specter of criminal prosecution is intended to discourage this CMR:257:.2 -----------~--- L ------ int~equent rractice by certain businesses and building contractors. An amendment to Palo Alto Municipal Code section 12.20.010 accompanies this report to effect this change. Section 0 on cross connections was amended to replace references of check valves with backflov prevention devices. Section F vas a~ded to require that new wat1llr services used stX'ictly for irrigation of landscaping .h~ll be separately aetered to increase water et!iciency in 14n~scapin9. ~inally, Section E on water meter boxes was amended to clo!lrify that the customer is responsible for clearing away overqrovn vegetation on their property which obstructs the utility meter. In many cases, the Utility is unable to read a met~r due to a~ obstruction because the customer is unwilling to clear it away. New lanquaqe has been added which ~ill allow the Utility to do the necessary ~ork to clear the obstruction and bil~ the customer for the actual cost. Rule and Regulat~~ Titl.: Special Gas utility Requlations D •• cription: Describes requirements tor maintenance of gas meter locations ana anode test boxes. 81qDl~1c.Dt Chanq •• : This rule has been amended similar to Rule 21 for water to req~ire customers to clear away vegetation which is obstructing the anode test box ,Section Ai) or gas meter (Section B2). section 0 has been added to clarify the responsibility batween the Utility and the customer with regard to rerouting and maintenance of gas service piping. This ne.' section reflects currEnt industry practice and provides for safe relocation of customer qas service lines =eetinq current building and plum~ing codes .. E.ule aXLo. Regulatioo 23 Title: special Was~ewater utility Regulations o..c:ription: Describes rules on the discharge of hauled liquid. wastes, delineation of responsibi li ty for collection system and sever lateral, and sa~pling of industrial discharges. 81qnltie&Dt eban?.: Minor department name re~erence6 revised in Section AS (A) (3) and A5 (e). Clarification added to 8{O) on customer's responsibility to keep area around the clean-out box ele~r of vegetation. The frequency o! cleaning gre~se traps has been revised to state that the traps should be cleaned at least once a aonth, rather than as the previous rule stated which was O~l a reqular basis (Section B(El.. Some companies neglect to regularly clean the traps which enables the grease to enter and clog the ~ain collection system. A provision has also been added to charge a L ,j~~i:.-:,' IJ~~ . --'.~-;..,:.......:.....~.--._- - custo~er the direct costs to clear a main which is linked to that customer's failure to maint6in the grease tr&p. ~ule §Dd Fsgulat~12 ~itl.1 Special storm an~ Su~fac2 Water Management Utility Requlations o.s":ripti-o!u Sets forth reg'.Jlations~ definitions, calculations for the Storm Drain Utility. fee Biqnif!eah~ chang •• : The definition of ~ ~Primary Utility Account was ad~ed in sec~ion All in large pa~t to clarify yho is ultimately responsible tor payment of the storm drain tee between owners and tenants. Ar. additional method of computing the impervious &rea by using information submitted by building permit applicants was added to section B6(C)~ Rate Schedule £-2 Titl.: Commercial Electric Service o •• criptJolI: This rate schedule sets fcrth the retail electric rates charged to non-residential customers and related provisions. 8iqDiticaJlt Cha:Dq.&: Minor change to the Power Factor language deletir~ references to a po~er factor credit which in practice is no longer available~ A paragraph describinq the power factor penalty and credit prior to June 1989 ~as deleted as well. Title: Utility Service Calls oe8criptioD: Provides fees for settinq a meter after business hours, restoring service followinq a turn-off for non-payment, and exchanqinq a meter for an accuracy test. Significant Chanqea: Fees have been raised for the first time in at least nine years to reflect today's cost~ Recov~ry of these fees directly from the cU5to~_er benefiting from these services rel ieves all o~her ratepayers of those costs. The f~e for settinq a meter after business hours has been raised from $35 to $75. Re6to~ation of service followinq non-payment a~ the meter has been raised from $10 to $20, while restoration at the po~er pole has been raised trom $25 to $85 during business hours. The largest tee increase is for rel5toration of service at the power pole .followin9 non-pa}'1Dent, CKR:257:92 -----~,- L - whIch has increa05ed from $50 to $170. In that inst.ance, a customer has illeqally tampered with the meter ~hich requires a turn-ott at the pewer pole by the Utility rather than at the meter. BAte Schedule C-2 Title: CUs~o~er Deposits ne.criptioDI This schedule sets forth the amount of the deposit required ~ben a deposit is necessary before utility service will begin. 8i91li:fi~iUl.t Cl!:a!lq •• : Rate Schedule has oe4!:n simplified and the. deposit fo~ residents has been increased tor the first time since 1983 to reflect the higher bills today compared to 1983 and the higher incidence of biilQ debt vrite-offs during today's economic conditions. The single-family deposit has been increased from $75 to $100. Summary Staft recO-:":1nends CouncIl approval of the attached Resolutions revising Utility Rules and Regulations anaa Rate Schoedules C-1, C-2 and E-2 and the attached Ordinance amending the Palo Alto Municipal Code. ReDpectfully submitted, 'V../. /3-..."7 :;;>..;"'---- W.~~DY BALDSCHUN Manager, Rates ~nd customer Services ;; ..-~ ~",-,r < ~ 't/-'--/~ RICHARD L. YOUNG'" Director of Utilities ~~~ JUNE FLEMING Assistant City Manager Attachments: CMR:257: U Resolutions (2) ordinance utility Rules and Regulations u~ility Rate Schedules E-2, C-l~ C-2, RESOLUTION NO. RESOLll'rION CF l'IIE COUNCIL OF TiiEC1Tv OF PAW ALTO APPROVING AND ADOPTING RULES ~D REGULATIOUS GOVERNING UTILITY SERVICE:S AND FEES AND CHARGES EFFECTI\~ ~vLY 1, 1992 WHEREAS, pursuant to Chapter 12.20 of the Palo Alto MUnicipal Cede the City council may by resolution adopt rules and requlations governing ut.ility services other than communications services in the city .and the fees and charges therefore; and WHEREAS, the city council has determined to revise the existinq rules and regulations and to adopt ne~ r~les and regula· tiona, to ~ effective July 1, 1992 NOW, THEREFORE, the COuncil of the city of Palo Alto does hereby RESOLVE as follows: SECTION 1. Pursuant to Section 12.2Q.010 ~f the palo Alto Municipal Code. the &mended and new rules and regulations governing utility services, other than communication services in the city, and the fees and c~arges therefore, attached hereto and incorpo rated herein, are hereby approved and a~opted. Except as specifically amenoed by this resolution, all ~xisting utility rules and r6qul~tions remain in full force and effect as of the date of their original adoption. SECTION 2. This Council finds that none of the pro .... l.sl.ons of this resolution will have a Significant environmental impact. SEctION 3. The foregOing changes shall become effective July 1, 193:2. INTRODUCED AND PASSED: AYES: NOES; ABSENT: ABSTENTIONS: ATTEST: APPROVEn: city Clerk Mayor APPROVE 0 AS TO FOR>!: City Manager City Attorney Director of Finance Director ot utilities /""'1 _/ RESOWTION NO. ltESOW'TION Of' THE COUNCIL OF THE CITY OF PALO ALTO AOOPI'ING UTILITY R'TE SCHEDULES C-l, C-2, AND E-2 PERTAINING TO trrlLIT'i SERVICE CALLS. CUSTOMER DEPOSITS, AND COMMERCIAL ELECTRIC SERVICE The Council of the City of Palo Alto aoes hereby RESOLVE as follo'Ws: SECTION 1~ Pur5ua~t to section 12.20.010 of the Palo Alto Municipal Code, otil ity Rate Schedules C-l (Utility service Calls, , C-2 (CUstomer Deposits), anQ E-~ (Commercial Electric Service) of the Palo Alto Utilities Rates and Charges are hereby approved and aC:opted as shown on Sheets C-l-l, C-2-1, and E-2-3, attached hereto and incorporated herein. SECTION 2. The foregoing rate schedules shall heco:me effective 4S of July 1, 1992. SECTION 3. The Council finds that the revenue derived from the au~;orized adjustments of said rates by the city Manager shall be used OT!ly for the purposes set forth in the Palo Al to City Cha~ter, Article VII, Section 2, entitled "Public utilities Revenue.-The ad~ption of this Resolution is~ therefore, specifi cally exempted unaer the Public Resources Code Section 21080(b} ,S} from the requirements of CEQA. INTRODUCE!: AND PASSED: AYES: NOE·.,: ABSENT: ABSTE~"TIONS : ATTEST; APPROVED: City Clerk Mayor APPROVED AS TO FORM: City Manager City Attorney Director of Finance Director of utilities ." "",' - -'. ORDINANCE NO. ORDINANCE OF THE COUNCIL OF THE CrT¥ OF PALO ALTO AMENDING CHAPrER 12.20 [UTILITY RULES AND REGULATIONS J OF THE PALO ALTO MUNICIPAL CO!::!: TO ALLOW CRIMINAL PROSECUTION OF VIOLATIONS The council of the City of Palo Alto does ORDAIN as follows: S~CTIO~ 1. Section 12.20.010 ot Chapter 12.20 of the Palo AltQ Mu~icipal Code is hereby amend~d to read as follovs: 12.20.0tO council to a40pt rul •• and reqylations. The city council may by resolution adopt rules and regulations ~overning utility services other than co~unications services in the city and the fees and charges therefor. Every person supplied with such utility services by the city shall be considered as having expressed consent to ~e bound by such rules and re9ulations~ It is unlawful for &ny person to disobey or ~ail to' ob~e any such rule or ~~lation. SECTION 2~ The City council finds that there is no poe.sihility that this ordinai\ce will have a signi fic!lnt effect or. the environment and upon that basis determines that this ordinance is exempt from the Ci!.lifornia Environmental Quality Act. SEctION J. This ordinance shall become e!fective upon the commencement of the thirty-first day after the day of its adoption. INTRODUCED: PASSED: AYES: NOES: ABSTENTIONS: ABSENT: ATTEST: APPROVED: City Clerk Mayor APPROVED AS TO FORM: city Manager------------------ City Attorney DTrector of Ut:-'i'lTi"tTi"e".------- :.: , - DESCRIPTION OF SERVICE RULE AND REGULATIQtL1 A. ELECTFlICi1Y: 1. G!:NERAL (A) The type of ser.·ice avanable at any particclar ioc5tion sMould be ascertained by inquir)' at the Citys Utilities Engineering Office. (BJ A1temating-current service wnl be regularly suppned at a frequency of approximately 6O-Hertz (cycles ;ler second). (C) In areas where a cartain standard secoodary vottage is presently being served to one or more customers, an applicant applying for new service in such areas may ~e required by the utili~i to re<.'eive the same standard vor.age suppned to existing customers. {DJ All electric service described in trlis Hule is subject to the conditions in the applicable Rate Schedula and other pertinent rules. (El The vottage at which service is delive red can be changed by the City where sue,", a change is deemed to be in the best lnteres! of the City. s"s Rule and Regulation 1 9, Section E. 2. SERVlCE DELIVERY VOLTAGE CAl Fonawing are the standard service voltages nonmaJly available, atthough not ali of them are or can be made avanable at each service delivery pcint. DISTRIBUTION VOLTAGE Single-Phase Secondary 120/240.3-wire 12O/208,3-wire Three-Phase Secondary 240/120.4-wire' 240. 3-wire' 20B Y/120, 4-wire 480, 3-wire 480 Y /277, 4·wire • limfted a.aJlability; maximum 400 ampere main, consutt the Utility CITY OF PALO ALTO UTILITIES Issued by the City Council Supe!Sede.$ Sheet No. 1 datea 1-11·8B Three-Phase Prim~ 4,160, 3-wlre 12,470, 3-wire Effective 7-1-92 Sheet No. 1-1 - DESCRIPTION OF SERVICE RUL.f..AN08£GJ..IJ.hllQlU (ConUnued) (1) Under normal load con<irtiO'1S, L~e UUlity's distribution circu~s will be operated so as to maintain service voltage ~vels to customers withtn.± 5 percent of U,e nominal ser.;ce delivery vo~age. Subject to the fimitations above, the voitage balance between phases wi!1 be maintained by the utility as close as practicable to 2 1/2% maximum deviation from t""lt? average voltage between the three phases. (2) Voitages may be outside the limits specified above when the variations: a. Arise from service interruptions. b. Arise from temporary separation of parts of the system from the main system C. Are mir10r momentary fluctuations end transien~ vo!tage e)(Cfusloos of short duration which may occur in the normal operation of the utility system. d Are from causes beyond the control of the Utility. (3) "must be recognized that because of conditions l>eyond the control of the utility, customer, Of boto, there will be infrequent and limited periods when voltages outside or the nomtnal service lIottage ranges wll! occur. Utmzation equipment may not operate satisfactorily under these conditions, and protective devices in the equipment may operate to protect the equipment. (4) Where the o~ration of th€ applicanfs equipment requires unusually stable voitage regulation or other sbingent vonaga controi beyond that supplied by the Utility in t'1e normal operation of e.g system, t'1e applicant, at ~s own expense, is responsible for installirtg, owning, operatlr1g, and ma1ntaining any special or auxiliary equipment on the load side of the service delivery point as deemed necessary by the appflcant (5) The applicant shall be responsible for designing and operating its service facilities between the de~very point and the utilizati"" equipment to maintain proper utilization vo'ttage at the ~ine-Iermjnals of t'1e utfiization equipment (6) The applicant shall not impose a load on L~e Ulil~'s system that will cause the voftage fimits In this section 10 be exceeded for an adjacent service deill/ery point. Refer to Rule 20, Section C.2, Harmful Wave Fom,. CITY OF PALO ALTO UTILtTIES Iss ued by the C~ Council Supersedes Sheet 1·rA dated 7·11·88 Eff~otlve 7·1·92 Original Sheet ',2 L - DESCRIPTION OF SERVICE RULE AND REG>JLATION \ (Continued) 3. GENERAL LOAD LIMiTATIONS (Al Single·Phase Service (1l Single-phase service normally w;11 be 3-wire, 120/240 volts (or 3·wire 12O/2"vS vor.s at certain locations as now or hereafter established by the utili:y) where the size of any single molor does root exceed 7-1/2 horsepower (10 hp at the option of the utility). For any single·phase servioe, the maximum service size sr.a~ be 400 ampere. «the load exoeeds the capability of a 400 ampere single phase service the service shall be three·phase. (2) In locations where the utility maintains a 120/208 vo~ seoondary system, 3-w". single'phase l;eNice l"'oOI'mai!y shall be flm~ed to \hat which can be suppfied by a main switch or service entrance rating of 20CJ amperes Singie·phase loads in these locations in excess of that which can be supplied by a 20CJ ampere main swrrch 0( service en.trance ratirlg normally wj~! be supplied wit'l a 208Y/12C vof!, three-phase, 4-wire service IB) Tl".ree-Phase SeNice (2,000 vo~s or less) Norma! Voltage 240/120 240 208Y/12O ~8C 408Yj277 Minimum Load Requirements 5 hp, 3-phase COMec1ec 5 hp, 3·phase connected Demand load justifies a 75 kVa transformer 30 kYa, 3-p~ase demand Demand load T.Jstmes a 112 kYa transformer Maxlmum Demand Load Pe rmitted 400 Amperes 400 Amperes 500 kVa 1,000 kVa 2,000 kYa (see Note 1) .tlQ1U • 'App~cants or existing customers with a planned or existing Single or mU~lple buDding development having 8 maximum demand in excess af 2000 )(VA, as determined b~ the U@y, v.ill be required to take delivery at the available primary vOllage and are required to provide their own primary swftchgear arid transformer :;). Determina~ion oi devslopment exte ct, maximum demand, and service vo~age wi!! be made by the Utility with the decision of the Electrical Engineering Manager being fin ai.' ------------------------.~--- CITY OF PALO ALTO UTILITIES Issued by the City Council Supersaaes Sneet 1·3 dated 7-11-88 L EHeelive 7-1-92 Sheet 1,3 t , [ ~ i ! 1 - .;-.. ~ ;-. .:.. ~ ,-;-: -'-.' -.. ~ > _c ,>:::;.,,-:;_-: -~:--- :,. >c. ~'" .,--:-. '.-.!. DESCRIPTION OF SERVICE BI,&i;AND R-GIJLATION 1 (Continued) {1) Y/hera three-phase service is supplfed t.'1e utility reserves the right to use si ng!e phase Iranslmme,"s connected open-deila 0; closed-de"a or t'1ree'pnase Iranslormers. (2) Three-phase service wm be supplied on request for instanations aggregating less than \he minimum nst~o ~oovs, bL~ not less than 3 hp, three-phase. where existing transformer capacity is avanable. H three-pr,ase service is not readily available, or for service to loads less than 3 hp, service shan be pcovided in accordance with the R~le on Special Power Service Requirements (Rule and Regulation 20). (3) Transfooner(s) required to provide three-phase service will normally be pad mounted andlhe appficam, when requested bylhe utility, will provide adequate space for Vlstal1ation of such transformer(s} within the boundaries cf the property. 111 the eve"t such space is not available, the appncant shan reimbursE the utility for the translormer ,'Slallation costs which resu~ from locating the transformer outside the bo<.fndaries of the property. {4) Applicant or existing customer requiring service with maximum demand in excess of 750 K:VA, as determined by the UUlity, shall be served only by padmount transfor~e;rs, No subrnerslbie or vault-l"stalled transformers In excess of 750 K:VA will be installed by the City. Where an existing underground service must be upgraded beycfnd 750 K:VA, the customer shan be required to provide adequate space for instanation of t"e padmount transformer. In the event thi3 customer is unable to provide adequate space for the pacmo:'lnt transformer, then the customer shall make arrangements at his expense to receive serviCt3 at primary vottage. (C) Three-Phase Service (Over 2000 volts) Fcnowing are lhree-phase primary vottages, one of which may be available only as an isolated seNice fa a single app~cant; and where the 6jJp~cant's demand load justifies, as determined by the Utility. Normal Vottage 4,160 12,470 Minimum Size Bank Installed 500 kVa 1,000 kVa Maximum Demand load Permitted 15,000 kVa 15,000 kVa CITY OF PALO ALTO UTILITIES Issued by the City Council Supersedes Sheet 1-4 dated 7-11-88 Effect;,,, 7-i -92 Sheet 1-4 - B. WATER: 1. SOURCE OF SUPPlY DESCRIPTION OF SERVICE RULE AND REGULATION 1 (Continued) The water serv6d is purchased !rom the San Francisco Water Departmec,t (SFWD) , primanly t"'e Hetch-Hetmy system. Sackup supply is obtained from City-oWl1ed wens. 2. OUAUTY Hardness generally varies between 1 and 4 grains per galion depending on the source. An analysis of the mineral conlent of the water is a""iiable upon r.quest from the Utlrties Department, City of Palo Mo. 3. PRESSURE Weier pressure "'ill vary from 30 to 125 pounds per square inch; an average of 50 pOUnds per square iI'\ch will be maintained, wi'J1 the maximum and minimum pressUl"es being experienced at t/",e lower and higher elevalions of the distribution system. 4. TREATMENT CIllorine is sppl'ied by the S~D in sufficient quantities, as pro,;ded in the State of Cs1~ornia Health Bnd Safety Code, to insure that the "ater suppned is free from bacteria! contamination. Tr,e City ficridates the water suppned to a residual not 10 exceed 1 mg/i. The pH of the water suppiied is adjusted to reduce ~.s corrc>sive action. C. GAS: 1. KlND AND HEATING VALUE The gas suppr.ed by the City is natural gas pur chased from various sources which may include Shell Canada, the PacifiC Gas and ElectriC Company (PG&E) and or other nsturai gas suppliers. The heating value of natural gas 5uppned will vary depending upon the gas fields be; ng drawn upon, and al limes of insufficient supply of straight natural gas, (Cont'd) CITY OF PALO ALTO UTILHIES Issued by the City Council Supersedes Sheet 1-5 dated 7-11-88 EHective 7·'-92 Sheet 1-5 - C. GAS: 1. (coollnt..:ed) DESCRIPTION OF SERVICE RULE AND REGU.1.AUQ.t:!J (Conline'eo) some artificiaI gas may be supplied 0( mixed wrth th€ ne.t....:;al 90.50 The av~rage monthly Mating value in Bmish lnermal Units (6tu)-dry baSis per cubic foot of t~,e natural gas 5erJed may be expected to vary within me ~mils of 750 to 1150 Btw. This average heating value is converted to a tharm factor for use as one 01 the factors used in ca!culating a ccmpostte muttipfler for billing purposes. The Iherm factor wiil be based upon the heat factor used by the City's supplier of natural gas for the preceeding month. 2. PRESSURES Gas is supplied by the City either at standard "low pressure" or at "high pressure: Low pressure service is available at an points where gas is supplied. Where avanable from existing high pressure mains, at t~e option of the City, high piessure service may be supplied. However, the City reseNeS t~e right to Io".r the pressure or to clSCOrltinue the denvery of gas at high pressure. The standard pressure for low pres su re service by means of imfNidual regulators from high pressure distnbution system ts six inches of water colul"rm, which is approximately 1/5 pound per square inch above atmospheric pressure. Where gas is metered at low pressure, or at pressure above the standard low pressure, the metered .. olume shan be ccrrected to a standard atmospheric pressure of 14.73 psi (per square ''lCh) absoi~~e. 3. DETERMINATION OF THERMS TO BE BILLED For billing purposes, the un~ of measurement appncable to rale schedules is the thermo The t.lling un1s (tIlerms) are determined by subtracting the prior meter reading from the present meter r~ading and multJplying the difference by the curr~nt heat factor (therm factor). In addition, a pressure coreeetion factor will be applied to the number 01 therms to adjusl for standard condITions. Tne quantity of therms resultJng from application of the therm faetor and pressure ccrrection factor determines the therms to be bWed. This composIte factor consisti~ of the therm and pressure correction factors wi!1 be shovm on the customer's bil'f under the heading multipner. No other adjustment faetors are appncabie. ClTYOF PALO ALTO UTILITIES Issued by the City Council Supersedes Sheet 1-5 dated 7-11-88 Effect',ve 7-1-92 Originai Sheet 1"6 .-"<, •.• - • DESCRIPTION OF SERVICE RULE AND REGULATION 1 iConUnued) D.WASTEWATER COLLECTIO'IAND TREATMENT: 1. COLlECTION The City operates and maintains a was:tewater co~actjon system separate from the storm water collection system. A cor-.nection te the wastewa~er collection system is required for ali water users 'Nhele wastewater service fs aya~able. For the disposal of wastewaler from basements and floors below ground leve!, ~ will generally be necessary for \r,e customer to provide pumps or ejectors fOf satisfactory drainage. 2. REGULATiON Chapter 16.09 of the Municipal Code regulates the discharge iI'll:> t"e wastewater COllection system ot' substances other than domestic wastewater. 3. TREATMENT The conection system transports the wastewater io the Palo Ana Regional Water Quality Control Plant for treatment. At this tertiary treatment plant Palo Alto processes the wastewater from Mountain View, Los Altos, los AlIos Hilis, Stanford University, and East palo Alto Sanna'Y DlstIict, as well as its own. The treatment is performed in accordance y,<th the NaUonal Pollution Discharge Elimination Permit issued by the San Francisco Bay Area Regi:>nal Water Quality Control Board before discharge into the Sac Francisco Bay. 4. UMITATION ON SERVICE The City reserves the right to r.m~ Uhe size of connection and tne quantity of wastes cflSposed and 10 prohib~ the use of the sawer for crsposal of wastes detrimental to the sav.sge system or treatment plant. E. REFUSE COllECTION: All refuse is collected by a private company under contract to ,he City. This contract and Chapter 5.20 of the Palo Alto Municipal Code establish specific rules and (Conl'd) CITY OF PALO ALTO UTIUTIES Issued by the City Couneij .; L . ';"'" Effective 7 ·1·S2 Original Sheet 1·7 -, \ L E, REFUSE COLLECnON: (Cont'd] DESCRIPTION OF SERVICE RULE AND REQlJ.L!.TIQtu (ConUnued) regulations by which the COllection service will operate. One conecton per week is required 01 all occupied premises. All refuse is collected by a private company under contract to the City, This contract and Chapter 5,20 of the P~lo Alto Municipal Code estabfJsh specific rules a."CI regulations by which tne ccnection service will operate, "", occupied premise is one to which gas and/or electric service are being rendered, The minimum level of service is one can per week. Each customer shall receive conecti on serviice on s certain day each week. At times, because of breakdowns, hocdays, or nlness, refuse may be collee!ed late in tne day or another day, When the amount of refuse exceeds the capacity of two 32-ganon cans, ~ will be necessary for L'1. customer to request adOrtlonal conection service. An addOlional cMrge wil! be made fCY this se!Vice. Refuse too bulky to be plac.ed in 32-ga~on cans, or excessive amounts of refuse, will be removed by the City's contractor upon request and at the custome(s expense, The City's Curbside Conection Program fo; recyclables provides service to most single family residences in the City, G lass, metal, paper, cardbc ard and waste oil will be collected curbside when placed in proper containers on the regular refuse se!Vice day, F. STORM AND SURFACE WATER DRAINAGE: The City is responsible for an drainage facilities in the street and pubnc rig ht of way that collect stonm a"ld surface water and convey ~ to the major CI1annels and creeks wrthin Palo Alto, Examples include curbs and gutters, catch basins, pipelines, culverts, street, charmels woe! pumping sta~ons. The purpose ot Ihe storm and suclaee water control facilities is 10 improve the quafrty of control, or protect I~e Of proper!y from any storm, flood or surplus waters, Regardless o! whetner Of not t/",e cty shan have recorded rights of-way or easements, ~ is presumed t'1at the City has a prescriptive right of access to all storm drainage facilities tor operations, maintenance, rehabilitation ~ replacement. A storm drai"age fee shan be payable to the City monthly by the owner or occupier of each and every developed parcel in accordance with Utility Rules and Regulation No. 25, The basic unil tor computation of storm drainage fees shall be tne 'Equivalent Residen!ial Unit" (ERUJ. No developed parcel shall have an ERU less than 1.0, All single-family and duplex un~s are considered 1 ERU based on data for Palo Alto, and are considered to have an average impervious area of 2,500 square feet (Conrd) CITY OF PALO AI. TO unUTIES Issued by the City Council L --------,---- Effective 7,1-92 Orig ina! Sheet 1-8 ---------------- ~~-~-~~--~---~--- F_ Continued DESCRIPTION OF SERVICE RULE AND REGULATION \ (CononUed) AI! other prope,iies wil: have ERU's using the following formula: NO~ of ERU = Impervious Area (Sa~ Ft) 2,500 Sq. FI. (END) -------------~ CITY OF PALO ALTO UTIUTIES Issued by the City Council Supers, ·'s Sheer 1-6 dated 7-11-B8 Effective 7-1-92 Original Sheet 1-9 --. -4·-- I -;;1 ~ - · . ,c:;.. "",!-'j,. <~;}!lr· POLICY BILLING AOJUSTMENTS RULE AND BfGULATION 2 A. GENEI'IAL Under certaln circumstances, tne Cil;' win adjust a customer's bill for reasons of equity and fairness. SUch adjustments 'nay rela,e to metar readi"," errors, late payment dlarges, water or gas leaks, and ·smoothing' of tHO oonseC'"1ive billing c :;Ies. See Rule & Regulation No. 12 for a clSCUsson of billing adjustments related to met", ",'or or ma~uncti on and back bi!ling a customer for b~ling errors. 1. METER READING ERRORS (A} Meter reading errors may be brought to the alte~tion of the City by tne customer or identiflBd by a computer generated report as part of the billing review process. In many ~ as, a field investigaticr; may be initiated by the City to verity unusu al meter reedings. (8) In general, when a meter reading error hes been identified, the customer wi!! be notifiad of !he error on a ~mely basis and/or a revised bill reflecting the ccrrected meter readings and the appropriate adjustment will be issued by t~e City. 2. LATE PAYMENT CHARGES CA) Based on !he partic<J!ar merits of a given situation, late payment charges may be waivad by tne City. Examples of situatioos whereby a waiver is grar>ted are generany those under which the custome, is faoed with circumstances beyond his or her control. Two examples are: (1) The po~ng of payments ,ecaived by the C;ty is delayed Q( in error. (2) rne customer is withholding payment Q( partial payment panding reseiUli on of en inquiry. 3. WATER OR GAS LEAK CREDITS Billing adjustments may be made for water Q( gas lost as a resun Of leakage in a line on !t"", custome~s premises bevond the aty meter. Leaking faucets, toilets, hoses, Q( sprinklers do not qualify for a Oilling credit unless a determination has been made by the City that the customer hac! no contro! of such device(s) leaking. Under no circumstances will 9 billing credit be provided a customer when the facts indicate that a (contd) CITY OF PALO ALTO UTIUTIES Issuad by the City Couool Supersedes Sheet No. 2-1 dated 7·11-B8 L Effective 7 ·1·92 Sheet No. 2·1 -',- 1 i I I . ...... ,. . \ .....J\ , - r 3. WATER OR GAS lEAK CREDITS (conrd) POLICY BILLINGS ADJUSTMENT .BlJI.E....~-.IlB~EGULATIQN 2 (Contnued) wstomer had knowledge cI a water or gas leak, but failed to take corrective measures in a timely mamer~ ~ is the custome(s responsibility to maintain tneir lines and equipment in a reasonable con<f~ion such tna! leaks do not OCCur. (A) Generally, a leak cred~ will only be granted for a ooe month billi"ij cycle. However, depending on the circumster.ces, a two mont~ billing cycle may be granted by the Supervisor, C\..'S!vmer Service Center. Leak creditS w1li not be provided beyOnd a two month billing cycle. (8) All customer classes are engible for t~9 leak credit To qualify for the water leak Co"ed~, e.idence of having repaired the leak is required. Such evdex. may consist of a plumbe~ repair bil! or field verification by the City. Customers who are negngent or slow to react in repairi">! a leak do not qualify for a leal< credlt. (eJ To arrive at the corrected bill amount which reflects the leak cre<frt, the Crty will estimate what would ~~ave been the I'1()(mal consumptiO<1 and calculate a nonmal bin based on that OO<1SumpUon~ Then, actual consumption in e.osss of the normal figure will be bi!led at the Crty,s curren; wholesale comm::>O rty cost plus ten percent. The sum of theses two calculations represerlts a revised bi III ng amount The leak cre<f~ is the dl!ferer1Ce between the revsed billing amount and the original bm~ 4, SMOOTHING ADJUSTMENT (A) A smoothir.g adjustment averages the usage cf a cus!orner over two biJiing cycles and re~calculates the bill based on a unifo<m usage partern for each month. The Supervisor. Customer Service Center or a designated representatrve shalt determine ~ a smoothing adjustmerlt is indicated. (BJ A smoothing adjuSbment may be appropriate ~ consump!ion between two billirl9 cycles cha.n,;jes to !lr1 extraordirl81Y high level arld is caused by the following: (1) Nt estimated meter readirlQ by the Crty or; (':i A Iooger or irregular bming cycle. CfTYOF PALO ALTO UTILITIES Issued by the Crty Cour>C' Supersedes 5/>eel No~ 2~2 dated 7-11-88 {END} Effective 7-1-82 Sheet No. 2-2 . I ~------------------------------------------ r-...... . --';, -' . APPLICATION FOR SERVICE RULE AND REGULATION 3 A. APPUCATIONS: ,. The Cit,. will require each prospective e<.'Stomer 10 provide any information that may be reasonably needed by the CIty to furnish service and to establish the app~car,t's credit This information may include, but is not limited to, the fonowing: (A) Na:!1e(s) or eppriCanl(s). (9) Address or premises to be ser.ed (e) Date applicant desires services to begin. Utility services will be instaned between 30 and 45 days folklwillQ receipt 01 fun payment (D) Address to v ch bills are to be mailed Of delivered. (E) Whether premises have been previously served. (F) Purpose fOf which service is to be used, with desCfiption of seNiee demanos idenlified on the utility conneclion application form prOvided by Utility Engineerir>g. (G) Tenant Renlal Agreemenl 01 application. (H) Informahon to es!ablish t'>i! credit of appllcant(s). (1) Social Security No. (2) Cal~omi a Drivers Ucense (3) Employer (4) Business Phone (5) Length or Employment (6) Home PI'.one 2. The Inforrr.atioo requested in A. 1 above may be suppfled by required to be the sppficant(s) in writir>g, Of by telephOne W the appncant's Signature is not required. However, ail requests 'Of commercial lIDiity se!\lice must be submitted in person at the City or Palo Mo, Customer Service Center, 250 Ham,rton A~enue. The person submitting the request must have a letter or authorization from the CEO or President 01 the company stating that this person is a legal represenlative of that company. The City may deny a service request ~ this appncaVon is not supplied in enlirety and the letter of a~'\ho{ization not prcllided. 3 The application is merely a request for service, and does not bind the City to serve except under reasonable cond'rtions. 4. Appncants for commercial service at more than one location sr.aii be required 10 furnish informatiOl1 and 10 establish Cfecf~ for each location in accordance with A I abcve. CIl'Y OF PALO III TO UTIUTIES Issued by the City Council SUpe!Sedes Sheet No. 3-1 clated 7-1·83 L Effechve 7-1-92 Original Sheet No. 3-1 ---~--, -".". ,-:~ >; (~}:~~.;;~i·~ §11~· . - APPLICATION FOR SERVICE B. CONTl'lACTS: RULE AND REilULATION 3 (Continued) Contracts wW not be raqt.Jired as a condit!on of s.ervice except as may be required for: 1. (A) Extension of main line utility system. (8) Temporary se'Vice. lel Speculative projects. (D) lJ'jl ity service 10 special districts ex inSliMions. eE) Speciallype seNice requirements. (F) Work performed for other agencies at t'1eir expense. C. INOMOUAl UABILITY FOR JOINT SERVICE: Two or more persons who Join i" one application for service sha~ be jointly end severally nable for utility se:vices suppfied. Only one bill will be rendered for such joint service. O. CHANGE IN CUSTOMER'S EQUIPMENTOR OPERATION: Customers shaJj give the City written notice of any material changes in the size, character, or extent of the equipment or operations for which the City is supplying utiity seIVice before making any such change. E. INSTAllATION OR CHANGE OF SERVICE IN CASE OF ORDINANCE VIOLATION: 1. Notwrtnstanding a'ly Ru!e and Reguiation herein to the cootrary. r<> change or aheratlon H1 any utility seNfce, agreement, connection, or facility includir'Pg any V1stailation or reinstatement thereof, shall be made or pgrmitted by toe City where the purpose or effect would be to seIVe, facilitate or make possible a use ex occupancy of a structure or ot"er condition which is or would be in violation of the Zoning Ordinance, the BuHolng Code or any other ordinance of the Crty. 2. Each apprlCant for service wi II be required 10 establish or reestabnsh credit to to e salis/acton of the City before service wi~ be supplied. CITY OF PALO ALTO UTILITIES issued by the Crty Council Supersedes Sheet No. 3-2 dated 7-1-83 Effective 7·1-92 Origlna! Sheet No. 3-2 I ;' ' .. I J .~ I , - DEPOSITS A.. AMOUNT OF DEPOSIT: 1. The amouO! of the <l9posn to estab~sh or reestabfish cred~ shall be at lMe discretion or !he Supelllisor. Cuslo.-ner Se .... ice Center. and will not exceed a SWTl equal to twice the estimated average periodic utility birr. but not less than ~ 2. Where a deposit is made for commercial service. the City rna)' from Urne to UMe req~ire an additional deposit to offset increases in utiiity rates or increased utility usage. B. RETURN OF DEPOSIT: 1. Upon d"'scootinuance 01 service. the City will refund the custome~s depos~ orlhe balance IhereoI which is in excess of unpaid bills lor service furnished by the City. W the depos~ is unclaimed lor " period of one year alter discontinuance 01 sel'.lice. the deposrt will become the property of \l1e City. 2. The Citt may refund CtJstomer's deposrt by draft or by appl\,irog t~e deposrt to the customer account and \l1e customer win be advised. 3. ~ the customer establishes service at a new IoCaUO<"I. \l1e City may retain the depos~ for such new account. 4. The City wiD review \l1e custome(s account (reSidential accounts onfy) at the end of the first twelve months 01 service aod each monL~ thereafter, the deposrt will be refunded provided all bills for service ha,. been psi d for twelve consec~1ive months before they become past due. 5. Deposits held for commercial service shall be refunded when service is diSCC>1tir,ued by !he customer. C. INTEREST ON DEPOSIT: No interest will be paid bV the City 00 utility deposrts. CITYOF PALO ALTO UTILITIES Issued by the City Council Supersedes Sheer No. 5-1 dated 7·1·83 L {EncJ} Effective 7·'·92 Sheet No. 5-1 , L A. METERS READ AT MONTHLVINTERVAlS: METER READING AND PREPARATION OF BILLS BJ.!).f >,NO AEGU 1ATIQN 6 1, Wooer, gas, and e~"tric meters will be read by the Department of UWrti9S as nearly as possible 00 regular monthly inte",";s (27-33 days). 2. TIle service period for opening bills wirr be from the date 01 the opening reading 10 the r.eX! regular reading day for meters in the ser,ice area. For closing bills, the service period will be from the last regular reading day of the date of the closing reading. B. ESnMATED READING: Under normal conditions, billS wl1l be based UPO" Bctwal readings taken from meters. However, in the event of meter malfunction, continuing lockout, or an a",.rte sr,ortage 01 meter reading personnel, the bill for a particular month may be based upon estimated meter reBcflngs taken from the hiSloi.cai record oi utility usage at the premiSes. The City wm make rBasonaole efforts to insure that the bin for the fonowing month will be based on actwal readings, SO as to correct any inaccuracies arising from the use of the estimated readings. C. READINGS OF SEPARATE METERS NOT COMBINED: For the purpose of making charges, each meter on the customers premises will be considered separately, and the reading of two or more meters will not be combined, e)(cept as follows: 1. Wtwre combinatoos of meter readings are specificany provided for in rale schedules; or 2. V\.1"Jere the City's operating convenience or necessity shall require the instal:ation of two Of more meters on the oJS1:omer's premises, D. METER ACCESS PROVISIONS: The City shan at all times have the right of entry to and exit from the customers premises at al1 reasonable hours lor any purpose reasonably CDnrlected wrtn furnishing and maintenance of utilities, reading of meters and the exercise of any and all rights secured to it by law or these Rules and Regulations. CIlYOF PALO ALTO UTILmES Issued by the Crty C'AXlncil Supersedes Sheet No. 6-1 daled 7·1·83 EReCtive 7·' -92 Sheet No 6-1 , . - METER READING AND PREPARATION OF BILLS BlJLE AND REGULATION e (Continuea') 1. K the City is unable to reao the custome(s electric eJ'd/or gas meier due to ccndrtions Imposed by tl1e custorner, the City may, at is option, require the customer to move the meter(s) 10 a lOCation on the premises whicl1 shall be accessible to City utilnie, personnel at all reasonable hours fer purposes of furnishing or maintaining ulilnies. The cost to relocate said meter(s) shall be borne by the customer. 2. If th9 City or its representative (meter reader or meter f.eld service worker) is de"ied ao.::ess 10 lis malar for two months, not consecutively, in a three month period. the City shall nc1ity the customer by registered mail that access was denied by means neted in that registered mail. If the customer does net acknowledge the registered mail by ratuen letter or \elep~ call with·ln a t""O .... <lek period, a netic. ot disCO<',tinuance will be sen!. Continued disregard by the customer 10 respond 10 the City may (esu~ in disconnection 01 utilities services. (A) The City will make 'Customer Reads.()wn·Meter' cards availabie to the customer on whicl1 the customer will mark hisjher current meter reading. (9) The customer will supply lhe City wi'.h a ~ey to any gate/door er remove any ObStacle to free access to the meter by U1i1~ies personnel, 3. Meter Readers win net pursue access 10 a OJstome~s premises lor the purpose of reading meters under the following circumstances: (A) In the event a hazardous corld:~ion exists or may exis~ Meter Readers or other ~eld personna' shoJI not prace themsafves or oL,ers in a sftuation which could be unsafe. In such cases, ac-cess to obtai,., the meter read shall not be pursued and the cor.d"~ion shall be reported to the appropriate Utility Supervisor fo< resolution. (9) At residences or businesses where a p~ bun dog (esides. In such cases the customer shan read their own meter to avoid confrontation between the dog and Meter Reader (Rule 6·2 E shall apply). (e) In MuaUens where it i!; apparent that the resident would prefer privacy. E. CUSTOMER READS O .... 'N METERS: The "Customer Reads Own Meter" program is designed to anow customers to be responsible em OF PALO ALTO UTILITIES Issue" by the City C-ouncil Supersedes SI1eel No. 6-2 dated 7·1·83 Effective 7,'·92 Sheet No. 6-2 I I I , • , -r '31-','-" I " .. _" __ -.-:r. ~--' - --:: "'---, c .\' -:." . , - E, COSTOMER READS OWN METERS: (continu6d) METER READING AND PREPAP.ATlOH OF B1US ffi.!J..E AN D REGULA TID!\; 6 (Cor;~~ued) !of \he reatling of \he CiI)I m91ers located 0t1 their property, The utility customer notes the readings found on !heir meters on index cards provided by !i'1e City, Tr,ese cards are then sent 10 \he City for entry into the computer billing system. 1. W a customer reading is not ,.ceived by the City in ~me for billing, an estimated fead(s) will be made by the City, SO that billing will take place, CAl Continued laIlure 10 p<'o'ide mete' read cards by the customer could result it1 a field investigalion, access to the meter(s) by U1i1~ies personnel, or denying the customer participation ,n the Customer Reads Own Meter program. 2. On a per1o<flC basis the ~Iities Department will notify customers of a,n intent to read the meters as required for verification. For such purposes, meter access by UtJ !rties personnel at reasonable hOUrs must be p<'ovided by the customer, In the event access is denied. ~on 02 of Itlis rule s.'1al1 apply, F. PREPARATION OF BILLS: 1. Bills for utility services w11i be prepared in accordance with the rate schedule applicable 10 the premises served, as determined by the Department of UtJ!ities. 2. The monthly minimum or service charge tor metered water (aM related wastewater), gas, or electr;c services, as wen as the consumpbon "blocks· if applicabie for opening, closing. ()( regular bills, win be prorated on the basis of the number of days i-Ji the service period to the number 01 days in an average month. The number of days in an ave rage monl~, will be taken as 30A The ellect oj such proration wi~ be 10 produce a un~onn average unit cost for !he commodity regardless 01 the number of days in the service period, 3. In the event !i'1a1 water, gas, and/or electric rates change during the service period. charQes will be prorated on the basis of the number 01 days covered by the previous rate SChedule to the number 01 deys covered by the new rate schedule. 4, The monthly (or bimonthly) flat-rale cl1arge for refuse and wastewater or other nonmetered services will be billed 12 Umes per year, or the equivalent thereof on regular bills. Such charges will only be prorated on opening or closing bills. CrTYOF PALO ALTO UTIUTIES Issued by the CiI)I Cour1C11 SupersfKies Sheet No. 6-3 datsd 7·'·83 L Eifective 7-1-92 Sheet No, 6-3 ... I - . ;,.~-> • ~ ..:--'~-:;::;:. SPECIAL INFORMATION REQUIRED ON FORMS RULE AND R:GULATION 9 A. CUSTOMER'S BILLS; Th9 following statement win be pri.-rted on each bill for ulility service: 'l11is bill is dus on p.-esenurtion and is subject 10 late payment dmges if not paid witnin 20 days r;A billing date. ff you have a question regarding this bill, wit"i" five days rflqUest an explanation from a Customer SeI'\1ce Representative by calling 329-2161, or appear at the Utir.1ies Business Office, Civic Center, 250 Hami~on Avenue between S:OO a.m. and 5:00 p.m., Monday through Friday, exCluding legal holidays. ~ you thereafter be~eye you have been bjlled incorrectly, you may request within 20 days from the date on this bill, an informal hearing 10 take place at 250 Hamilton Avenue with the Supervisor, Customar Service Center, 0<' a designated representaiive who ,,;11 reviev. the disputed bill and au1horize any necessary ect;<US1men1s. To arrange for a hearing, telephone 329-2161 between 8:00 a.m. and 5:00 p.m., Monday tr,OUQI1 Friday, exciuding legal holidays." B, DISCONTINUANCE OF SERVICE NOnCE; 1_ The substance 01 Rule and Regulation Nos. 4.C.2, and 11 will be p.-inted an each 10-day notice for discontinuance 01 service for nonpayment of bills. 2. The 48-hour notice of terminaliOn 01 service shall incI ude: (Al The name and address of the customer whose a=unt is delinquent tBl The amount 01 the definquef\Cy. tCl The day by which payment or arrangements for payment is required to order to avoid lermina'Jon. (0) The p.-ocedure to use in making payment or arrangements for paymem in order to avoid termination. (E) The p.-oe&dvre for the customer te obtain information on the availability of financial assistanoe including local, state or federal sources. ClTYOF PALO ALTO UTlLmES Issued by the C~y Counctl Supersades Shaet No 9-1 dated 7-11-88 -L EffectiYe 7-1·92 Sheel No. 9-1 .- • I -1-1 I.j , 1 i i - ~~ ~~ ~~~ ---~-~~----~--------.------------~------... C. DEPOSIT RECEIPT: SPECIAL INFORMATION REQUIRED ON FORMS RUll' AND REGULAnQN~ (Ccn~nued) TIl9 following statement w11l be printed on each Oepos~ receipt for uti lily se",ice: This depos~ for util1y service will be refunded Mher upon disconUnuance of service or after one year, provided all (12) bHis 01 the first year of se",ice have been paid before they become past due.' D. THIRD-PARTY NOTIFICATION: A residential customer may make a request for third·party notification when their account becomes past due and subject 10 lanmination. The request shall be made on a fonm suppned by the Cit)' and shall indude the written consent of the design a!eo third party. The third-party notification does not obflgate the \hinj party to pay the overdue charges, I1Cf shan ~ prevent or delay lenmination of service. CITY OF PALO ALTO ununES Issued by the City Coune, SupersedeS Sheet NO. 9·2 dated 7·1·88 {End} Effective 7· I ·92 Sheet No~ 9-2 , I , I , I ~.' ~-~-" .;--,'~<,;.;.;.',:---:>-- DISP:JTED BILLS ~AND REGULATiON 11 A. CORRECnlESSOF BIll: H the correctness of a bill is questioned Q( disputed by the customer, an .'.planation should be requested within five (5) days from a ~!ities Customer Service RepresentEtive. ff the bill is determjned to be Incorrect, a corrected bill will be issued 10 the customer. B. BIU REVIEW PROCEDURE: 1. A custO<n9r who has Mated a complainl or requested an investigation '/irthin five (5) days of receiving his/her bin shan be given an opportunitt for review of his/her complainl with the Supervisor, Customer Service Center. Tne review shan include consideration of whether the cuslomer should be permitted to amortize the unpaid balance 0: his/her account 'wer a reasonallie period of time. 2. After reviewing the disputed biU, the Supervisor, Customer Service Center will: (A) Authorize any necessary adjustment; or (5) Advise the customer thai the bill is correct as presented; ane (C) Del6rmine ff an amortization period is warranted. 3. If an amortiLalion period is warranted and agreed 10 by the customer, service will not be discontinued lor ""''Payment provided the customer comp'es wi'.h the amortization agreement, and provided the current bill is paid wrthin 20 days of the date is sued. 4. H the customer fails to comply with the amortization agreement, service shall be subject 10 discontinuance for nonpaymerlt of bills as provided in Rule and Regulation 8. 5. F8I1ure of the customer to notify the City of a billing error or to request an explanation of charges within 20 days of the date of the bill will constirtute acceptance by the customer of the bill as rendered, and warrant discontinuance of service in accordance with Rule 6. CIlYOF PALO ALTO UTIUTIES ISsued by the City Council Supersecles Sheet No. 11-1 dated 7·11-88 {End} EffeC1ive 7·1·92 Sheet No. 11-1 I • r , ~ .. - ,,"" ~~ - .i"y. ; .. ··.;r· .. ·· . .' ,.:;..:-. . ,>:,: --' .----~,.. .... ,,"- A. GENEAAL: MASTER METERING AND RESALE OF UTILITIES PROHIBITIONS HUll AND REGU~TIQN 15 1<1 order to render utility service to all customers at standard rales and ~nder equltable a'1d nondIscriminatory service conditions, the City will serve all premises directly and "'il! no! psrm~ custor9rs 10 resen utilities wf1ic.'1 ~ suppGes. In this manner, the ultimate consumer is chargOY.! directly for his/her coosump~on, creating a direct incentive for energy cor.servation and cost sailings by the consume r. B. PROHIBmON ON MASTER METERING: Separate premises, even though owned by t'le same customer, Will not be supplied through a master meter (water, gas. and(or electric), except as may be specifica1y provided for in paragraph C below. C. EXCEPTIONS TO REQUIREMENT THAT CIlY SEPARATELY METER: 1. RESIDENTIAL AND NONRESIDENTIAL The City need not serve Pfernises directly .mere the fo"owin9 conditions are met, (A) The building will contain centr9! heating, air coocfrtiooing, or central domestic hot water and can be shown (using accepted methods of calculation) to be more energy efficient than ind'rl:idual un~, taking into consideration \he cooservaflon effects of uSing inONiduaJ un~. (8) The bunding will contain a central space condrtioning system which is supplied by a renewable resource, e.g., sofar energy. (Cl When load management techniques are used on central space condnion ing systems enalbflng the City 10 operate more efflc'lentiy and at a more favorable cost-benefit ratio than would be the case W individual metering were instafied. (D) The building is designed to be subcflVided after constru~on to meet changing space needs of a number of tenants. CIlYOF PALO ALTO UTILmES Issued by tl1e City Council Supersedes SIJee/ No. 37 dared 10-1-54 ~L Effective 7-1-83 Or:ginal Sheet No. 15-1 L --------" 2. MULTI-FAMILY RESIDENTIAL MASTER METiORING AND RESALE OF UTILITIES PROHIBITIONS _RULE AND REGULATION 15 (Continued) Customers for which master water, gas and electric metering was installed prior to December 31,1982, may oom;"Je to obtain service at a single point of del!Very through a singla metering instaliation for two or more single-fam~y dwelling units in tna same bu;ding or for two or more multi-family dwelling buildings, provided such buildings are adjacent to each other on an integral parcel of land undiVided by a public highway, street, or ra.1way. All requests for multi-family residential service subsequent to December 31, 1982, will be served in accordance with paragraphs 8 and C unless residential complexes of lour slories or more are served with central space conoitioni ng acceptable to the Cirj Developments with such central systems will continue to Qualify for master metering. 3. ESTABUSHING AN EXCEPTION The owner of the buildir.g shar. bear the burden of proof in esiablis~ing an excep'.ion for any of 1M above reasons. D. RESALE PROHIBITED: 1. Utilities supplied by the City to any customer are for use only by such customer acd may not be rasold to oIMrs. 2. Premises which are receiving se1\.'ice in conflict wrth this Rule as of the effecUve date of this Rule may continue to recerve seNfce under such conditions if so authorized in a contract approved by the City. 3. Sub-metering shall be considered sufficient evidence that utililles are being resaid, with the exception of provision D-4 below. 4. Property owners may bill the cost of providing utiirties to individual tenants separate !rom rent only with consent of the Assistant Director of UWities, Administrative Services. Charges for utilities may be anceated based upon metering, square footage, or another metholodogy determined to be reasonable by the Utilities Oepartment. Under no circumstar>ees can the total costs of utilities allocated to tenants exceed the costs of UlJlities billed to the property owner by City. A property owner using a billing procedure coming wit"in 1M scope of this Rule must disclose all information used to determine a tenants utilities bill 10 1M lenant or me U~lities Department, or both, upon request. CITY OF PALO ALTO UTIUTIES Issued by the City Couf\C11 SuperseOe$ SMel No. 15-2 dated 7-1-83 'L Effective 7-1-92 Sheet No. 15-2 .-.1 -1.'. , , TEMPORARY SERViCE RULE AND REGULATION 16 A. GENERAl: Temporary service, as herein considered, refers to service c,~ a lempo;ary nature, and to operations of 8 speculative character or of questionable permanency, or any c>th~, service which is estimated to 1sst less than thirty-six (36) months. The Utilities Department will, ~ in its opinion the furnishing of sueM servioe win 'lOt work undue hardship upon ~ or its customers, t",mish temporer, service under the fonowing cond~ions: 1. The appncant for such temporary service shan apply for s6rvice on an appncalion form provided by UtilirJ Engineering and be required to pay to the C~ in advance L'1e cost of Installing and nemoving any facilities necessary in connection with the fumishing of such service by the C~. 2. Each appncant for tempo;ary seNice shall be required to deposit with the C~ a sum of money equal to the estimated amount of the C~'s bill for sueM service, or to otM!wise secure, in a mame :aUsfactory to the C~, the payment of any bills which may accrue by fumlsl.,ing such "Vice. 3. Nothing in this Rule and Regulation shall be constnued as ~mitjng or in any w~1 aftecting the right of the C'1Iy to coRect from the customer en add'~ianal S'um of money which may be';ome due and payable to the City by reason of the temporary service tumished or to be furnished or removed hereunder. CITY OF PALO ALTO UTtUTtES tssued by the City Council Supersedes Sheet No. 76-1 cla/ecl 7-1-83 {End} Effective 7-1-92 Shem No 16-1 -- - A. ELf,CTRIC: " GENERAl EA"TENSION OF MAIN UNES OR OTHER PLANT FACIUTIES RULE AND}iEGULATlON 17 The City will extend its electric system along public road$ QIld streets, and upon private property across which satisfactory easements or rights 01 way have been obtained, The app~cant Wln be req<..;red 10 pay for ootaining an easem.ol! or right-<JT-",ay 10 serve a particular subdivision or customer, 2. SYSTEM EXTENSION WITHIN THE BOUNDARIES OF A SUBDIVISION OR OTHER DEVELOPMENT (A) Construction by the App~cant The applicant shan provide, at no cost 10 the City and in accorda'lCol w:th City atandards and specifications, an trenching. backfill, rasurlacing, landscaping, conduit. junction boxes, >,aults, equipment pads, and subsurlace housing required lor power distnbution within the development, Upon acceptance by the City, the applicant will transfer o;'mership 01 such facilities 10 the City, (B) ConstNcIion by the City: After acceptance 01 the laolities pr01lided by the appn ca"t. the City will fumish and instan an cables, swiler,es, and other equipment required lor the system extension. As used herein, the term "cable" may at the opti;Y.1 of the City include preassembled cabla-in-conduij or direct-buried cable. (C) Connection Charges: Charges for connection 10 the system will be as detailed in Sch· 'ule E-5, Utility Connection Charges, Electric Service, wilh full credrt anowed lor" 'oversizing or extra facilijies required by the City in order to pro1lide service for e ,as beyond the boundaries 01 the development. Such cred~ will be computed on the basis of the Crtys cost for the materials involved. CITY OF PALO ALTO UTtLITIES Issued by the City Cou"101 SupersecJes Sheet No. 17-1 daled 7·1-83 Effective 7·1·92 Sheet No. 17·1 "-... -- - · ''''':.'.:.' :r'" .,,: --~:. --. -.. ':': : EXTENSION OF MAIN LINES OR OTHER PLANT FACILInES ffi,JLE AND BEQ.UJ.ATIQtLll (Continued) 3. SYSTEM EXTENSION OR REINFORCEMENT OUTSIDE THE BOUNDARIES OF A SUBDIVISION OR OTHER DEVELOPMENT (1-,) Construction by City: The CIty or its contractor will construct !he necessary underground facmUes to denver electric power 10 the development s~e. Connection 10 l"ese facilhies wil! be subject 10 charges in accordance with Schedule E-5, Ulility Connection Charges, Electric Service. (61 Constr'JCtion by Appr.canl: W1'.ere mutually agreed upon by the City and the appncam, all or part of to e requi red systgm extension may be constructed by the appncartt in accordance with the standards and specifications oltha City. (C) Temporary Overhead Construction: Based on a finding by the Electncal Enyineerin;l Manager, under Chapter 12,16, Underground Utilities, and/or Chapter 21.24, Subdivisions, of the Palo Alto Municipal Code, that underground 1acil~ies are not feasible, temporary pole lines may be constructed by the City to provide electric power to a sutxflVision Of other development untJ1 parmar-.em underground faCllrties are established. Reasons fo< suClh a findi"9 may include: (1) Remoteness of new development; (2) Uncenairrty as to posSible road widenin;l or realignment; (3) Uncertainty as 10 probabie development patterns; and (4) insufficient area development to warranl the expense of an underground system. The overhead fines will be replaced by an underground system when ,eplacement is determined to be practicable by the Electrical Engineering Manager. All applicants served from temporary over-head fines will be subject to charges in accOldance with the Utility Rate Schedules. CiW OF PALO ALTO UTIlITIES Issued by the City Council S1JpersedeS Sheet No. 77-2 dated 7-7-83 Effective 7-t -92 Sheet No. 17-2 ~L .,c, '~.-_ ... e .•. -· .... '~"'~."" "" ' - .: •... -,; (D) Economic Just'fication of Ccnstructon: EXTENSION OF MAIN UNES OR OTHER PLANT FACIUTIES RULE AND REGULATION 17 (Continued) A system eXiension Of reinforcement required by a subdivision Of ot"er deyelopment outside its boundaries will be considered economically justified and will be construcled at City expense ~ the City's ,"vestment in the oc-ns'.rlJC!ion is roOt more tt-an 2.5 ~mes tn. expected net a'lnual revenue from the subdIVision Of other deveklpmant as estimated by tne Electrical Engineering Manager. The net annual revenue shall be the revenue generated from electricity sales Ie 5S t~e following: The cost to purchase electricity. the e>pera\ing and rnaintenar>ee expenses. capital expenaltUres, allocated charges, re ot and other administraf.on expenses. This figure Is crvided by total KWH sales to obtain a net annual revenue on a cents per kilowatt hour sold basiS. This figure is multipfled by the projecteo KWH sales of the development to enrive at the net annual revenue for the project. if the City's investment is not considered 10 be economically justified under L~e aooYe criterion. the applicant shall pay as a comection chargs. in adcfrtion to ot.l1er applicable c.'1arges in accordar>ee with ScI1edule E-5, Utility Co-nnaction CI1arges. the amount required to reduce the City's investment in the construction to 2.5 times the expected net annual rS';enue from the development. In applying this regUlation, estimates 01 power demands, energy usages, and revenues will be made on the basis of avalable facts by the Electrical E,oginesong Manager whose decisio,1 win be ~nal. 4. CONTRACTS Contracts will not be required as a c()"di~on precedent to service except in the case of electric eXlensions, temporary service, or serviCe 10 s""",,lallve projects, in which case a contract may be required 10< a period not to exosed five years. In applying this Regulation, the Electrical Engineeriflg Manager wili base estimates of power demands, energy usage and revenues on avanable facts. Thp deCision of the EJectricaI Engineering Manager will be ~nal. B. WATER AND GAS: CITY OF PALO AlTO UTIlITIES Issued by the City Council Su,oers&des Sheet No. 17-3 aated 7·1·83 L _:". Effective 7 -1-S2 Sheet No. 17-3 . .. t .' ...J. , , -• . :--",' '. L t. GENERAL EXTENSION OF MAIN LINES OR OTHER PLANT FACIUTIES RULE AND REGULATION 17 (Continued) The City 'Nill construct or require the develop,,, 10 construct to City standards. own, and maintain water mains, and gas distribution main extensions only along public roads and highwal'S, and upon p')bfic lands and prr_ate prop>ert)/ acress which satisfactorr easements or rights-of-way have been obtained. The applicant will be required to oblain and pay for an easement or right-of-way to serve a particular sc;bdivision or customeL 2. SYSTEM EXTENSIONS WITHIN THE BOUNDARIES OF A SUBDNlSION OR OTHER DEVELOPMENT CA) Wate': The 6.pp~cant shall provide and instail, at no OOSllo the City and in accordance wilh City standards and specfficatlons. an facilities and equ!pmen! required for water diS'.rib\Jtion within the development The City will reimburse t~e eppncant for any over·sizing or extra factlitip.s required by the City in orde' 10 provide service lor areas beyond the boundarieS of the development Such reimbursemem win be computed on the basis of tile oost for the materials involved in tihe oversizing only. (6) Gas: The Citt shall provide and instan, at tihe appflcanl's COSI, all facililies and equipment required for gas distribution wr.n in tihe development Charges for connection to the system wi!1 be as deltaJled in utlity rale Schedule G·5, Gas Service Conneotion Fees, witih fun cred~ aTIowej for any oversizing or extra facilrties required by los City in order to provide service for areas beyond the boundaries Of the development. Such credit will be computed on the basis of the City's costs for L~e materials involved in oversizing only. 3. SYSTEM EXTENSIONS OR REINFORCEMENT OUTSIDE THE 80UNDARIES OF A. SUBDIVISION OR OTHER DEVELOPMENT (A.) Conslructioo by City: The City or its contractors will construct the ~ecessary facilities 10 deliver waler and gas 10 the develop,,,en! site, a."1d connection 10 tihese facilities will be subject 10 charges in accordance wrth the Ulility Connecticn Fee Schedules: (Cont'd) CITY OF PALO ALTO UTIUTlES Issued by tile City Couf">Cll 1 SupersecHJS ShfIel No. 17-4 dared 7·1-83 L Effective 7·1·92 Sheet No, 17-4 I ·'~.;,4 - (A) C<:lnstruction by City', Confd EXTENSION OF MAIN UNES OR OTHER PLAtn FACIUTIES RULE AND REGULATION 17 (Conunued) (Schedule W· 5 to< water service and Schedule G-5 for gas service), is) Construction by App"cant: Where mutually egreed upon by the City and the applicant, all or part of the requi red system extension may be constructed by the applicant in accordance with the standards and specifications Of the City. 4. COI'rrRACTS Contracts will no! be required as a condition precedent to service except ir, the case of water and gas extensions, temporary service, or service to speculative projects, in ",hjet> case a c:ontract may be required for a period not to exceed five years. In applying this Regulation, the Engineering Manager for Water-Gas·Wastewater will base estimates of demand, usage, and revenues on aVailable facts. The decision of toe Engineering Manager Water-Gas-Wastewater w1ll be final. C. WASTEWATER The City will extend its wastewater con9ction system along public roads and streets, and upoo private property across whiet> satisfactory easements or rights-of·way have been obtained and paid for by the applicant All extensions or expansions oi the system will be made at the expense of the applicant, a'ld in acco,dance with the City's standards and specifications. A discussion of applicable et>arges to the applicant under these circumstanc- es is contained on Rate Schedule $05 ' CITY OF PALO ALTO UTILITIES IsslJ9d by the City Council SlJpersedes Sheet No. 17-5 dared 7-11-88 .'L {End} Effective 7-1-92 Sheet Nc. 17-5 A. POUCY AND PRiORmES: REPLACEMENT OF OVERHEAD WiTH UNDERGROUND DISTRIBUTION FACILITiES Bl.!!.E.AND REGULATiON 18 The Utiiities Department w11l replace existing overhead electric distnbLJtio~ facilities with underground facilities fOr the operating convenie nee of the utility, or upon applicaVoo of an ind"MOOai or group of indIViduals, ar'ld/or at the Olfaction of t ... e City Counc", subject to budgetary consideralionS, the p."iority SChedule flsled below, and minimum projee! size specified in the appflcable section of this Rule. The extent of the City's financial participation in a conversion project will depend upon whet'IE" the locale of the project is designated by the City Council as an area of general public interesl and benefit, or an area of primary Iocai public benef~, or whether tne a'ea fans 10 qualify for either of the foregoing designations. Underground conversion in areas of general end local public benefit will be considered in accordance with the fonowing order of prior~ies and ciassificatior, of areas according to, "Four Classes of Need for Underground Utilities Oistnbution." 1. F~S! priority will be given 10 overhead utility lines along streets, ro.ds, or righls-of-way on which major new roadway construction or realignment will take place. 2. Second priority win be given to overhead utility fines along rights-of-way through the interior of blocks which have heavy tree foliage where poles nave deteriol'ated to the poin! where replacement is necessary and undergrouoong is an economic allemative to pole replacement. 3. Third priority wiO be given 10 overhead utility ones along streets, roads, or rights·or-way in areas zoned commercial, flghl industrial, and lim~ed manufacturing where load grow", requires major overhead reconstruction end undergrounding is an economical attemaVve. 4. Fourth priority win be given 10 overhead utility nnes which are hidden or partially hidden by surrounding tree fonage along streets, roads, or rights-ol-way where poles have deteriol'a!ed to the point where replacement is necessary and undergrounding is an economic attemetive 10 pole replacement. CITY OF PALO ALTO UnLmES Issued by the City Council Supersedes Sheet No. 18·1 dated 7·1-83 L Effective 7-'·92 Sheet No. 16-1 , - :.:~~. ',-", ~.-:. "- :~~~, REPLACEMENT OF OVERHEAD WrTH UNDERGROUND DISTRIE!UTION FACIUTIES RULE AND REGULATION 18 (CGnlinuedj 5. F!ftI1 priority will be given to overhead utility lines which are conslructed along maio; arterials where poles have deteriorated to the point where replacement is nacessary and undergrouoo; ng is an economiC a~.mat;v. to pole replacement. 6. Sixth priority will be given to ovemead utility nnes whim are constructed along Sl'ee!s, roads, or rights-of-way in areas zoned reside ntial. The priority schedule shan not be construed to be inflexble. Overhead utility lines located in streets, roads, or rights-of-way in areas classified as areas Of less need of pole replacemem may be included for eng ineering and opera~ng reasons in an underground utility distrICt B. IN AREAS OF GENERAL PUBLIC INTEREST AND BENEFIT: The City will replace its existing overhead' distribution lir,es v.mh e!ectrfc underground distribution facilrties at the City's expense along publiC streets and roads, on public lands, and on private property across which satisfactory easements or rights-of-way have been obtained or may be obtained without cost or corvdemnation by the City provided that: 1. The Project extends a minimum distance 01 two City blockS or 750 feet. 2. The City Council has: (A) Detenmined that such undergrounding is in the general publiC interest. Included among the reasons for such determination may be: (1) Such undergrounding wm avoid or eliminate an unusuarly heavy cor)centration 01 over~.ead distribution facilities or the reconstnuct;on of an exi~ng pole fine to accommodate additional overhead cirCU;lS. (2) Said street or road or righl-of·way is extensively used by the general public and carries a heavy vol ume of vehicular traffiC. --------------------_ .. _------ CITY OF PALO ALTO unUTIES Issued by the City Council Supersedes Sheet No. 18-2 dated 7-1-83 Effective 7 -, -92 Sheet No. 18-2 ---~---~---~------------------------------------~ --------------.... A. SERVICE CONNECTIONS ELECTRIC.e.LS!:RVICE CONNECTIONS AND F .... CIUTIES ON CUSTOMER'S PREMISES E!!L" AND REGULATIONJj1 Upon 811 accep1ed applicalion for service, the City wiH cormect a service latersl of suitable capacity from the CIJSIomsrs service entrance eq"ipmenl to tne City's distribution syslem at a seMce point designated by the Utimies Oer>artment, provided that: 1. The Electrical Engineering Manager has approved the switc.'lboard deslg,' and location and the BUIlding II1Spector has issued a Certificate of Approvel authorizing the customer \0 energiz.e this equipment. 2. The property fronts on a pubflc street, highway, alley, lane, or righl-of-way along which the City has or will install distribution facil~ies; 0( the property has a contiguous easement or righ1-of·way along which the City has or will instal! distribution faeililles. 3. The app~cant has paid an required COMectJon c1carges as set forth in the Schedule of Utility Connection Fees, E·5. 4. The applicant has setisfied one of the following requirements: tAl Fumished and installed as required the pads and yau~s for transformers and associated equiprnen~ conductors, conduits, ducts, boxes, pole risers, and perfcrmed ell other vrork related Ie structures and substructures, including bfeaking o! paIement, trenching, backfilling, and repairing, required for the instanation of the eleCtrical service ccnneClion from the applicants service entrance equipment to the designated service point, all in accordance with tM requirements, standards. and specif.cations of the !."jlilies Department. (B) Fulfilled an the conditions fisted in Paragraph "-4.(A) except installalion of primary service conductors, and has req uested that the Utili!ies Oepartment instan same in IiCCOfdance with the applicable sectiens of the Schedule of Utility ConnectJon Fees, E-5. The UtJlities Department will determine the type and size of the concuctors to be instaned by the City. B. OWNERSHIP AND RESPONS!BIUTY FOR SERVICE LATERALS AND METERING EQUIPMENT 1. GENEAAL CITY OF PALO ALTO UTILITIES Issued by the City Council Supersedes Stleet No. 19-1 (jared 7·1·83 L Effective 7·1-92 SMet NO. 19-1 , ~. - ELECTRICAl. SERVICE CONNECTIONS .... NO FACILITIES ON CUSTOMER'S PREMISES .B.l.l1UND REGU\.l;TlOO.-.tiI (ConUnuecJ) 1. (Continued) (A) An materials and equipment installed by the City on the cuSlomer's premises in the constn.tCtbn or operatio:"l ot eleCtric service will at all tl!:"'"les be and remain the sole property of the City and may be repaired, repiaced, or removed by the c,ry at any time. (e) The City will assume ownership and responsibility for maintenarr..e of the under ground electric service lateral cooducto's, as defined in tile Nationa! Electric Code Article 100, installed by the customer d the service meets the City of Palo A~o specifications and it has been approved and accepted by the Electric-al Engineer'lng Manager or his designated representative. Where bus duct is r€quil'ed and used, the City considers the point-of-connection to be the transformer secondary terminals, the bus duct is considered to be t~e service entrance conductors and L~e City ass" mes no responsibillty for the bus dust. (C) The customer shan exercise reasonable care to prevent City equipment on the customers pr<lmises ~om being damaged or destroyed and shall refrain from interfering with same. n-,e customer shan immediataly notify the City upon the discovery of any defect in the Citys equipment (D) No ren! or other charge whatsoever shall be made by the customer against the City for placing or maintaining any necessary electrical faciirties on the customer's premises. 2 METER INSTALLATIONS (A) Loca~OO (1) All melers will be installed by the U:,lIty al scme convenient place upon the appflcants premises approved by the Utility, normany I10t abOve 9rexmd-floor level, and so placed as to be at all ~mes accessible for inspection, reading ar'.d testing. {2} The customei shall, at the customer's own expense, provide a new and approved localion for the mete r or meters in order to comply with the foregoing CITY OF PALO ALTO UTIUTIES Issued by the City Cotvv.,il &petSedes Sneet No. 19-2 daled 7-1-83 .. " .. Effective 7-1-92 Sheet No. 19-2 I - .,;- .-.. (2) Conte ELECTRICAL SERVICE CONNECTIONSANO FACIUTtES ON CUSTOMER'S PREMISES RULE AND REGULATION 19 (Conlinued) w\'1enaY9r the existing meIer Of melers become itlaccessrble lor inspllctioo, reading, or testing by reason of any changes made by the owner or tenant of the premises. (B) Multiple-Occupancy Bu~dings (1) In an buudings In which meters are rec;uired to be installed for various floors or groups of rooms in arder to measure separateiy the electrical e "9Y supprted to each 01 several customers, all meters will be looated at one nlral poin! or as otherwise specified by tl".e Util rty. Each meter pos;tion shall be clearly marked by the bu!lding owner to i11dicate the particular location supplied by tt. (2) In bondings which are dIVided into two or more stores or other commercial premises, meters may be instaned in the separate premises provided no edjacent ~ay, common basement or other location accessible to all the tenants and suttalble for the installation of a group of meters exists. In such buildings, en wiring from the Utility's point of detlliery to the indiviei'Jai mete's shall be in r.gid condu~. (C) Sealing 01 Meters (1) All UWity meters will be sealed by the Utility and no such sea! spall be tampered with or broken except by a representatrve of the Utilrty authorized to do $0. 3. MISCEUANEOUS SEA'IICE EQUIPMENT (A) Equipment FurniShed by ApprlCant: (1) All service ~ches, h..'Se., meter socl<ets, meter and instnJment transformer housings and .imuar devices, irrespective of voltage, required in connection w~h service and meter instanation on the applicants premises will be furnished, i'lstaIled, owned and maintained by the customer in accordance ~ the Util;ty'S requirements. CnYOF PALO ALTO UTIunES Issued by the Crty Council Supers&cles Sheet No. 19-3 dated 7-1-83 L Effective 7-' -92 Sheet No. 19-3 • ! , I - -,;~ -. '-: .. -; ELECTRICAL SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER'S PREMISES RULE AND REGULATION 19 t'Cominued) (2) The ·service disconnection means', as defined by the National Electric Coce section 230-70 (a), must be located aojacent to the meier and on the exterio< of lhe boJnding excepl where allowed by section B.2 8oove. Unprotected service enllance conductors within a bunding shall be ins!alied in approved oondu~ and shall not exceed thirty (30) feet in lenglh. Exceptions must be awoved by the Electrical Engineerirog Manager whOse decision is final. (3) Applicant win provide a su~able means fa; the Utility 10 place ~s seal on covers of service cans, service troughs and instrument transrormer ef'lCk;sures which protect unmetered hot circurts installed by the applicant. Such seals shall be broken ooly by au1ho«:.ed Utility representatives. Detaned iniormaf-oo will be furnished by the Utility on request. (e) Equipment Furnished by Utility: (1) Utility will furnish and inslall'the necessary insllumenttransformers, test facilrties and meters. C. TOTAUZlNG METERING TotarlZing through a single electric meter of the electricity delivered by two 0< more separale services will be considered only if a customer Is served at primary voltage has an estimated or actual load in excess of 3,000 1'0IA, and an services serve a contiguous s~e. D. CITYS RIGHT OF ENTRVTO MID FROM CUSTOMER'S PREMISES 1. The City shall at an times have the right of entry to and exit from the customers premises at all reasonable hours for any purpose reasonably connected w~ furnishing and maintenance of util~ies and the exercise of any and ali righ!s secured to it by law or lhese Rules and Regulations. See Rule 6 D. E, CUSTOMER'S RESPONSIBIUTY FOR EQUIPMENT FOR RECEIVING UTIL.ITIES 1. The customer shall at, the customers sale risk ar,d expense, furnish, install, and keep in good and safe condition ail service compor,ents such as cond urts , cable, meter SOCkets. switchgear, protective devices, and apparalus of any kind, which may be required for receiving and utilizing electricity from the City. CITY OF PALO ALTO UTILmES Issued by 1he City Council SupersedeS Sheet No. 19~ dated 7-1·83 Effective 7-1-92 Sheet No. 19-4 • 1 I ! - .- .~ - -.. r-' ~:-l: ,-. _-r .... ELECTRICAL SERVICE CONNECTIONSANO FACILITIES ON CUSTOMER'S PREMISES RULE AND REGULATION 19 (Cootinued) 2. Such equipmtlnt shal! be modified, replaced, or relocated at the c<cs\omerS expense whim ~ is necessary for t'le C'J5tomer 10 receive service from a new Iocali"'", when the customer requires a service reinforcement due to added loads, or when requirad because Of highway widening or relocation, or wrn,il power fines are converted from overhead to undergrOUl1d, or for other reasons deemed to be iI1 the best inlere5t of the City. 3_ The City shall not be responsible for any loss or damage occasioned or caused by the negflgence or wrongful act of the customer or of any of !he agents, employees, or ficensees of the customer in installing, maintaining, using, operating, or inter1ering with said faciltties. F. SERVlCE CONNECTION MADE BY CITY EMPLOYEES Ooly duly authorized employees of the City shall be anowed to connect the customers service to, Of disconnect the service from, the Citys distnbution system_ G. ELECTRIC UTIlITY SERVlCES 1. It is the policy 01 tr.e City that all new electric UIJlity services sha~ be p1'ovided by underground facil rues on the customer's p1'e mises, The on-site e lectne '.Jtility lines shall be PfO'iided at the customer's e><pensa and sl1aJl meet City specifications. 2, CN!lrhead services will be permitted O'1ly wihen, in the opiniO<1 of the Electrical Er>gineering Manager, underground constrUCIion is not feaSible 3. Number of Services per Bucding: Only one service drop or lateral may be extended to a building or other premises to be served, except for commercial properties wihere: (Al Two or nlOre se .. ice drops or laterals may be extended to a single building or p1'emises provided they enter the buildir.g or other strUCIure at points at least 150 fe9t apart (measured in a straight fine) and provided all wiring, other than conlfol or mel6ring conductors, supplied by e~ service has no common raceway. connec- tion, or service area with wiring ~ "jed by any other such service. CITY OF PALO ALTO UTIUTlES Issued by \he City Council Supersedes Sheet No. 19-5 dated 7-11-88 L .. , .. ""'- Effective 7-' -92 Sheet No 1 !}OS '--~---~--'--~~~~~~~----------------"----... ---- ELECTRICAL SEFiVlCE CONNECTIONS AND FACILITIES ON CUSTOMER'S PREMISES RULE AND REGULIoTIQN 19 (Continued) (6) Two or more seis 01 service entrance ooncuctors may be el<lended to a singl~ switchgear for the purpose of pro\;ding add'rtionaI capacity or backup protection, 4, Number of Servioe Periscopes per Service Drop: Not rnore than two service periscopes may be served from a single overhead se:vioe drop, Q\lerheao service connectioos will not be insta~ed where the applicants' main switchboard is larger ti1an 400 amp, {End} -------~----------------~-~ CITY OF PALO ALTO UTlUTtES Issued by the CIty Counc~ Supersedes Sheet No, 19-6 dated 7-11-Se Effective 7-1-92 Sheet No, 19-6 'l~~t}i.; , ., -~ -' . ! ! I , 1 - A. SPECIAL POWER SERVlCE REQUIREMENTS 1. GENERAL SPECIAL ELECTRIC UTILiTY REGULATIONS RULE AND REGULATION 20 Where a customer desires voltlge control wahin unusually close limas, the City may requlre provisioll at the custoffie~s own expense of such special or additional equipment as IS required. 2. NONSTANDARD OR EXCESSIVE CUSTOMER REQUIREMENTS (11.) Normally, the City win install fine and/or transformer capacity Ie prO\'ide a reasonable margin for future growth. However, H the customer requires a nonstandard voltage, or excess fine arvjjor transformer capacity because of comparatively large loads of shalt dura'joo, or unusually close vOHage regulation, or nigh temperature liquid filled transformers, or separate transformers to serve low-revenue loads such as X-ray machines, welders, etc., then tho customer shall pay the City an amount equal to the difference in cost belWeen the instanation required by the cu stomer arvj the standard installation. (8) If a custome~s load is 01 sufficient magnitude that it impairs the ebility of the system to seNe normal load in the OPinio,", of the Electrical Engineering Manager, the custorr.er may be required to impose peak loads during 'off-peak' hoUrs of the City's electrical system, or take service from the City's 6O-kiiOliott system, or both. B. PROTECTWEOEVlCES 1. ~ sha~ be:he applicarlrS respons'Oility to fumish, instafi, inspect and keep irl good arld safe cor)(jrtion at his/her own risk and expense, aM appropriate protective de"ices of any kind or character, which may be required to properly protect the applicanfs facil"~. The utlity shall rlO! be respons,ble lor any loss or damage occasioned or caused by the negligence, or wrongful act of the applicant or of any of the agents, employees or licensees 01 the property owner in omitting, installing, maintaining using, operating or interfering with any such protective de,ices. 2. ~ shall be lhf' 'lpplicanrs responsib' "Y to install approved proteClive devices as may be necessary \ ">OI'o>nate properly with the Utility's proteClive Devices to avoid exposirl9 other custar J to uMecessary service interruptions. CIlYOF PALO ALTO UTILITIES Issued by the City Council Supersedes Stleel No. 2().1 dated 7-1-83 ''"'~. L Effective 7 -1-S2 Sheet No. 20-1 . "., i I I I ~ ". - ... -~-.. SPECIAL elECTRIC UTILITY REGULATIONS BJ.tlE AND~B~LATfON 2Q (Continued) (A) Applicants who request primary, o~age service shall install circurt bres:'ers with over~ current end groUild fau~ relays. 3. h shan be the appncants responsibility te equip three-pcase motor ins'oliations with appropriate protective devices, 0( u~e motors with inherent features. 10 co"'pl~t~ry disconnect such motors from its power supply, 9tlling particular consideration to the following: (A) Protection in each set of phase conductors to prevent damage due to overheaVng in !he eve"t of overload. (B) Protection to prevent automatic res!arting of motors or motor-driven machinery which has been subject to a service interruption and, because of the nature of the machinery i\se~ or the product rt handles, cannot safely resume operation ac10mat icaJly. (CJ Open~phase protecVon to prevent damage due to overheaVng in the event of loss of vo~age on one-phase. (0) Reverse-phase protection where appropriate to prevent uncontroned reversal of mofOf rotatioo in the event of accidental phase reversal. (Appropriate installations would include, but are not Hmited to, motors driving elevators, hoists, tramways, cranes, pumps, conveyors, etc.) 4. The avallab!e short-circufi current .... aries fo"om one location to anot~er, and also depends 00 the ultimate design characteristics of the UtJiity's supp!y and ser\.'ice faci!ities. Consul: the Utility for the urt~mate maximum ShOrt-circurt current at each se!"\lice terminal point 5. Any non-Ublity-owned emergency standby generation equipment tr.at can be operated 10 supply power 10 facilities that are also designed to be supplied from t~e utility's system shall be controlled with suitable protective devices by the applicant to prevent par a Ilel operatioo with the UWrty's system in a fail-safe manner, such as !he use of a double-throw switch to disconnect an conductors, except where there is a written agreement or service contract ~h !he Utility penmitting such parallel operation. 6, Unprotected service entrance conductors within a building shall be instaned in approved conduit end shan not exceed thirty (30) feet in length. CITY OF PALO ALTO UTlLITIES Issued by the City Cou neil Superseces Sheel No. 20-2 dated 7-1-83 Effective 7-1 ,92 Sheet No. 20-2 • , L '," <" .::" ~' " """ . ";;'\:;:-. SPECIAL ELECTRIC UTILlTr' REGULATIONS RULE AND AEGULATION20 (ConUnued) C. INTERFERENCE WITH SERVlCE t. GENERAL The Utility reserves the right10 refuse 10 serve "ew loads or to continue to supply existing loads Of a size or character that may be detJimentai to !he Utility's operation or 10 the service 01 its customers. Any customer who operates or plans to operate any equipmenl such as, but not Umned to pumps, welders, saw miIT apparalus, furnaces, compressors or other equipment whene the use of electricity is '~termittenl, causes intolerable vo~age fluctuations, or otherwise causes intolerable service interfe renee, musl reasonably Ii mtt suet, interlerence or ,estrict the use Of such equipment upon requesl by the Utility. The customer is required etther 10 provide a-.d pay for whatever corrective measures are necessery to flmn the interference to a level estabnshed by the Utility as reasonable, or avoid the use Of such equipmer;I, whether or not toe equipment has previOUSly caused interference . 2. HARMFUL WAVEFORM Customers shall not operate equipment that superimposes a current Of My frequency or waveform upon the Utility's system, or draws currenl from the Utility's system of a harmfJ. waveform, which causes interference wtth the Utility operations, or the service to other customers, or inductive interference 10 communica~on facilities. Upon reasonabie notification form the Utility, the customer shan be required, al his (her sale expense, 10 correct any harmM waveform con<frtioo indudir.g, but 001 r,m~ed to: (Al Excess current drsw" upo" equipment start-up causing ,,0~age sags adversely affecting the Utility or othe r Utility cus!omers. (8) Curren! drawn wtth high ha-monic currents causing transformer or conductor overheating. (Cl eu.Tent drawn causing vo~age distDftion adversely affecting the Utility or other Utility customers. (DJ Harmonic CtJrren! drawn in excess of 5% lotal harmonic distortion will require correctioo. CITY OF PALO ALTO UTILITIES lssued by the City Council Supersedes Sheet No. 20-3 o'ated 7·1-83 , .. ~"- L Effective 7·1 ·92 Stleal No. 2003 ·f I i , ! i I I - SPECIAL ELECTRIC UTIUTY REGULATIONS RULE AND REGUL"TION 20 (Continued) {E) Harmonic current drawn which causes transforrrler overheating, ellen if root-mean square (RMS) loading is accept~bl., will require correction. 3. CUSTOMER'S RESPONSIB1UTY Any customer causing serlice interference to others must diligently p'Jrsue and take timely corrective action after being given notice and a reasonable time to do so by the Utiirty. tf the customer does not take time1y corrective eC+j~·'l, or continues to operate !he equipment causing the interference withotr. restriction or ~m~, the UtIlity may, without Ilabil ity, a~er giving five (5) e:!ays written notice to cu stomer, e~.her ic stall aoo activate CO<\trOl dellices on ils faCilities that will \emporaril~ prevent the detrimental operation or discontinue electric serlJice unto a suhable permanent solutiOn is provided by the customer and ~ is operational. 4. MOTOR STARTING CURRENT UMrTAnONS (A) The star1ing of motors shan be controned by !he cuslomer as necessary to avoie:! causing vo~age fluctuations that will be detrimental to the operation of the Utility's distribll\ioo or transmission system, or to the serlJice of any of t'1e Utility's customers. (8) If It .. starting curren! for a single motor exceeds the value list8';1 in National Electric Code Table 430-151 0< the resulting vonage disturbance causes or is expected 10 cause detrimental serlJice to others, a suitable means muSl be employed, at the customer's expense, to fimit v~ge fluctuations to a tolerable level. D, PHASE BALANCING Where three·wire single phase or polyphase service is supplied, the load must be balanced as nearty as practicable betweer. the two sides or several phases, respec'Jvely. Ir, no case is the load 0" one side of a three·wire single-phase service to be greater than twice that on the other. or the load 011 anyone phase of a polyphase service greater than twice that 01 any other. CIl"YOF PALO ALTO UnUT1ES Issued by the City Council Supersedes Sheet No. 20-4 dated 7·1·83 Effective 7·1·92 Sheet No. 20-4 . -",' j I I - E. POWER FACTOR CORRECTION SPECIAL ELECTRIC UTIUTY REGULATIONS Bl.1kL~.REGULAT!QN 20 (Conunued) The customer is required to provide, at ~s OWl"l expense, power factor correction equipment 10 improve average power factor to at leaSl the level set forth in Rate S-"hedule E·2 "ith respect to avOiding a power factor penalty. F. SERVICE SWiTCH AND METER TEST DEVICES ,. All seMce swltches. and sim~ar devices, irresp~ive of voftage, required by law in connection with a service and meter instafiation on customer's premises shall be fur· nished, rntafied and maintained by the customer. A "service disconnecting means", as defined by the National Electrical Code section 230-7Q(a), muSl be installed adjacent to the meter{s) and on the exterior 01 the buncn~ except as allowed by Rule & Regulation 19, Section B. 2. Where meter transfonmers are fumished b~ the City as part of the meter instanation, the City win also furnish the means of safe testing required b~ law; but where such transformetS are not used and the said means for safe testing is required, the customer will be expected to provide a ~pe of service sw~ch incorporating the same. Detailed information will be fumished by the Cily upon appucation. G. SPECIAL FACILmES t. The Utility normally installs only those standard facililies which it de~ms are (lecessaey to provide regular service in accordance with the rate sclledules. Where the applicant requeSls t~e Utility to install facilities and the Utility agrees to make such an installalion, the add~ional costs thereof, as estimated by the Utility, shall be borne by toe applicant, including suc11 continuing ownership costs as may be appr'C8ble. 2. SpeclaJ faOl!ties are: (Al FaCilities requested by an applicant wnicl1 are in addition to or in substitution for Slandard facilities which the Utility would normally provide for delivery of service atone point, through one meter, et one vo~age class under its rate schedules; or ellY OF PALO ALTO UTILmES Issued b~ the City Cooncil Supersedes Sheet No. 20-5 dated 7-1·83 Effective 7·1·92 Sheet No. 20-5 - SPECIAL ELECTRIC UTiurr REGULATIONS ",ULE AND REGULATION 20 (Continued) (B) A pro rata portion Of the facilities reques,eo by an app~cant, for the SCle use of such appflca,,~ which would not normany be allocated IOf sucI1 sole use. 3. Unless otherwise provided by the Utility's rate schedules, special facilities win be instaned, ov.TIed and maintainmJ by the Utility as an accommodation 10 the applicant only ~ acceptable for opera~on by the Utility and the ref:ab<lil'f o! servioe to the Utility's other customers is not impa'red. ellY OF PALO ALTO UTILITIES Issued by the City Council Supers&cles Sheet ~:o. 20-6 dated 7·1·83 {End} EffeclJve 7·1·92 Sheet No. 20-5 • A. AUTOMATJC FIRE SERVlCE 1. PURPOSE .... " ... "~~"""''''I~~ , , SPECIAL WATER UTILITY REGULATIONS RULE AND R"GUL,ATiON 21 An automat _ ·'e service connection in 4·irlch I" 10-i,"ch size will be furnished only ~ adequate prc ... isioos are made to prev€nt the use of water from such se.~ce:s for purposes other than f.ra extjnguishing. 2. APPLICATION AND AGREEMENT The appnCal1t will be required to sign an appl'cation for utility connection ar,d agree to operate the fire service in accordance w~h this Rule ane f'.egulation. 3. INSTALLATION CHARGES The appricant will be requlred to make payment in advance of construct'IOi"i ii1 ace :jance with Schedule W-5, Utility Connection Charges, Water Service. 4. OUANTITATIVE CHARGES CAl Water f(J( fires, No charges will bg made for water used to extingu'sh accidental fires. (8l Other: Water used for any purpose other than extjnguishing fires or testing ex repairing fire extinguishir.g faci\ities, s~,ali be pajd fOf underWater Rate Schedule V{·3 Unauthorlzed water wse shaH be subject to crimin21 prosecution as set fort.~ in Water Rate Schedule W-3. 5. VIOLATION OF AGREEMENT H water is used from a fre service in violation of the agreement or of these f'.egulations, the Utility may at ~s option levy a fioe a">d, discontinue ane remove the service in addrtion to charging for the water illegally used. 6. OWNERSHIP OF CONNECTION The service connection and an associated equipment shail be the sale Ploperty of the Uti!ity, anc no part of the cost thereof will be refunded to the applicant. CITY OF PALO ALTO UTIUTIES Issued by the City Council Supersedes S~eet No. 21-1 dated 7-1-83 Effective 7·1·92 Sheet No. 21-1 1 i .-~ i - o 7. PRESSURE AND SUPPLY SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 (ConYnued) The Utility assumes no responsibility for loss Of damage because of lack of water or pressure and merefy agrees to fumish sue; quant:ties and pressures as are availabfe in its general distributicn system. The service is subject to shutdowns a~d vari3tiol-IS required 0)1 the operation of the water 5ystem. B. FIRE HYDRANTS 1. USE OF AND DAMAGE TO FIRE HYDRANTS No person Of persons, other than those designated and authorized by the proper authority, Of by the Uti!ity, shell open an)' fire hydrant. attempt to draw water from ~ or in any manner damage or tamper with jt Any violation of this regu~atjon wi!1 be prosecuted according to law. (A) The following conditions mu~ be met for a person(s) to draw we!er from a public TIre hydrar.t: (1) Prior to use at a constructfo.., site or for any other purpose, a person must first apply to the Utility for a Fire Hydrant Meter Permit. (2) A depos~ of $500.00 on the Hydrant Meter. which is supplied by the Ubi~. will be required. (oj Monthly meter reading cards must be submrtted by the permittee to the Utility on a timefy basis. (4) Rates applicable to water service for Fire Hydrants are set forth on U~!1ly Ra!e Stiledule W-2. (5) All water taken frOrT. the fire hydrant must be registered on the hydrant meter. n is illegal to draw wate r from a hydrant WlThOU! the hydrant meter attached to record the \loILImes. ---------_ .. _--------------.------ CITY OF PALO ALTO UTILITIES Issued by th e City Counc~ Supersedes Sheet No. 21-2 aa/ea 7-1-83 . .,.. Effective 7·'·92 Sheet No. 21-2 (8) Fines snc Pena'iies SPECIAL WATER UTILITY REGULATIONS B.Ul..E.A"R. REGULATION 21 (Continued) (1) MY person(s) drawing water from a publiC fire hydrant who does not meet either of t~e conditions described in Rule 21 8.1. (A) (1) or Rule 21 B.lo (A) (5) shall be subject to criminal prosecution. (2) FBllure to subm~ timely meier reading cards may resutt in lorfe~ure of all or part of the customer depos~. (3) Fanure to return the hydrant meter at the end of the appropriate period may resu~ in additional charges of 550.00 per day (4) individuals c.r companies who are found in violation of Rule 21 8.1. (A) (1) or Rule 21 B.l. (A) (5) on more than one occasion in a three year period may be denied any use of fire hydrant water service. Such customer may use reclaimed water. 2. MOVING OF FIRE HYDRANTS When a fire hydrant has been instaITed In tne iocabon specified by the proper authcrity, the Utility has fulfilled its obflgation. II a property owner or other party deSires a c11ange '" the size, type or Iocaoon of the hydrant, he/she shan bear an the cost of Such Changes, without refund. Any c11ange in the location of a ftre hydrant must be approved by the proper authority. Tne cost of relocation shall be as estimated by the Engineering Manager for water-gas·wastewater. ThfS cost estimate must be pa~d to the City b€fore relocation can beg in. C. CONTROL VALVES The customer shan instan a suitable valve, as close to the meier location as practicable, the operation of which will control the entire water supply from the service. The opeiation by the customer Of the Utilrtres shut-off equipment at the meter is not permitted. CITY OF PALO ALTO UTIUTIES Issued by the City Coone" Supersedes Sheer No. 21·3 daled 7·11-88 Effective 7·1·92 Sheet No. 21·3 r ---_ ..... _,..._-._. ·~···L '- I. - O. CROSS CONNECTIONS 1. HEALTH REGULAnONS SPECIAL WATER UTILIlY REGULATIONS RULE AND REGULATIQN 21 (ConUnuedj No physical COMeC'lion betwee" the portable water supply' or the Ulility and mal 01 any other water suppl)" will be perrnJtted except in compriance wilh t"'e current reguratJons of the State Department of Public Health contained in nle 17 of the Cai~omia Administrative Code, Chapter 5, Subchapter f, G"oup 4, Sections 7583 through 7604 (hereafter "51ate RegulalionsT 2. UTiLITY REQUIREMENTS To comply with the regulation of the State Department of Health Services. the Utility v,iil require the instanation of apprOved backflow protection devices at a locat'lon approved by the Utility pursuant to State Regulation by, and at the expense of, the customer before service wijt be granted under any of the following conditions: (A) When an unapproved fresh water supply is already available from a well, spring, ieservoir Of other source. If the customer agrees to abandon this other supply and agrees to remove all pumps and piping nece~5ari for the utilization of this supply, the instanati011 of bac~lIow pto!ective devices wlll not be required. (B) "''here san waler, or water otherwise polluted, is available for induslrial Of fire protection purposes, or where fresh water hydrants are or may be ir.sta!:ed on piers Of docks. (C) \Vhere t'1e premises are now or may be engaged in processes wh,ch produce industria! wastes, or where t"1e premises ara or may be engaged in handling sewage Of any other dangerous substances. (0) "''here the circumstances are such that there is special danger of backnow of sewage or other contaminated liquids tr"ough plumbing fIXtures of water-USing or treating equiproent, Of storage tanks and reservoirs. (E) \'Vhere an approved water sUPP~i rlne terminates at a pier head outlet which is used to supply vessels at piers Of water fronts. (Conld) CITY OF PALO ALTO UTILITIES Iss ued by the City Council Supersedes Sheet No. 21-4 dated 7-1-83 Effective 7-11-88 Sheet No. 21-4 , I - (E) Continued SPECIAL WATER UTlLllY REGULATIONS .8J.I~E}' .. ND. REG1.J"",JJQN 21 (Continued) These insta~ations shan be loce1ed wheie they 'will prevent the return of any water from a vessel or any other source into the approved water supply line. 3. PLUMBING CHANGES REOUIRED in special drcumstal'lC6s, where the customer is engaged in the handling of especially dangerous or corrosive liquids. Of fndustr-Iai or process water, ~~e Utility may require L,e customer 10 efiminate certain plumbing or piping connections as an additional precaution and as a protection 10 t'1e backflow preventive devices. In maKing plumbing connections beyond the bacJ<jjo'll prevention device to the service, the customer shan be guided entirely by local or state plumbing ordinances and the slate regulations, and not by the Utility. 4. REUEF VALVE REQUIRED AS a protection to the customer's pl~mcing system, a suitable pressure rerief valve must be instaned end maintairled by the customer, and at the expense of the customer, when beckflow prevention devices are used. The 'enef valve shall be installed between the becl<licw device and the water heater. 5. BACKFLOW PROTECTION ON ADDITIONAL WATER SUPPLY LINES y.men~Ner ba:kflow protection has. been found neCeSS6r:f en a water supply lin.e entering a customer's premises, then any and ell water suppry lines from tria Utility'S mait1s enterL,,>! such premises, bundings, or structures shall be protected by an appro\'ed backflow device in conformance with state regulations, regardless of the use of the adOruona\ water supply fines. S. PROTECTION AGAINST INTER STREET MAIN FLOW (A) Two or more services supplying water from different street mains to the same bunc1ng structure or premises lru-ough which an interstreet main flow may occur sr.ail have an approved backllow device on each water serv;ce to be 1CY'...ated adjacent to and on the private property side of the respective mete:-or service lines. CITY OF PALO ALTO UTILITIES Issuea by the City CouneD Supersedes Sheet No. 21-5 dated 7 '1·88 .'L Effective 7·1·92 Sheet No 21-5 ----------- ( , 7. INSPEcnON OF BACKFLOW PROTECTIVE DEVCES SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATiON 21 (COnlinuea) (A) The double che ck valve or other approved backffow protect;on device s may be inspected and tested periodicsny for water Ughtness bl the UUliri· {B) In addition, the regulations of the Stale Department of PubITc Health requires that the O'Nl'1e{ of any premises 011 which check valves or other protective dev~ces ars instaned shall have the device inspected by a certified bac!(1!ow device tester for water tightness alid reliabi\"T.j at teast once every 'ie'cir. Ttie devices shaH be serviced a'ln:.Jafty, overha:Jled or rep:aced whenever they are found defective and al~ costs of repair and maintenance snan be borne by the customer. 8. DISCONTINUANCE OF SERVICE FOR DEFECTIVE .tPPAFtATUS The service of water 10 any premises may be immeo·iateJy discontinued by the Utiiity if any defect is found in the backffow device installations or other protective devices, or it it is found t"1at dangerous unprotected cross connecf;ons exist. Service will not be restored until such defects are rorrected by and at the expense of Uhe customer. E. WATER METER VAULTS AND BOXES ~ shan be the responsibility of the customer to keep t~e top of the water meter, vautt or box at ground level and clear of vegeta~on or any other obstruction. If after a 30 day notice from tf-Je Utility the customer has not cau~ed the me~er, vaurt, or box to be a! ground level and clear of vegetation or obstructions, the Utifity wit! perform 1.'1e work at the evstoiTler ex.pe:Js8. The customer will pay the actual cost to the Utility for the work, arlO such charge shal1 be added to the customer montnly bill. F. IRRIGATION METERS: Water Service for an new end rehabilitated indust;--jaJ, commercia~, aOO inst:tu1ionaf landscaping and new and rehabi\jtated mu!ti·~am~y common areas requiring a permit or review by the City s~.all be provided by a separate irrigation meter. Th,s meter shall be designated as an irrigation account and no other Lrtjlitie5 wili be bHied on such accounts. The customer shall pay for the additional service according to rate Schedule W·5 CITY OF PALO ALTO UTILITiES Issued by the City Councij SlJperseeles Sheet No. 21-S dateel 7-11,88 Effective 7-1-92 Sheet No 21-6 - .--,'> G. WASTE OF WATER SPECIAL WATER UTILITY REGULATIONS BJ.!J.E.hND REGULATION 21 (ConV.1ved) In the evel'l that wasle of lIIale, shall ~ found, due to leaking, defective, or wasteful eqoipmen~ the City wm notify the customer. ~ the customer does not take reasonable steps to curb this waste, the City shal! have the right, aller giving due notice, to diSv"Ontinue service 10 !he customer. {End} CITY Of PALO ALTO UTILInES Issued by \he Citj Council '}~',~ .. J.".' .. -"~ ---'~ Etlective 7·1-92 Criginal Sheet No. 21-7 i • , .~ • i . . A. MAINTENANCE Of' ANODE nST BOXES SPECIAL GAS UTILITY ~EGULATIONS R'llE AND REGI.1\ATION 22 The anode lest box is for the purpose of testing the cathodic protection system to protect the gas system trom the effects of corra sian. It;s the respons ibiiity of the customer to kee p this box to ground level and visible if located on custome~s proper:y. 1. ~ after a 30 clay notice from the Util itt the customer has not caused the a"ode test box ta be at ground level and clear o! vegetation or obstructions, the Utility will perform the w~ the customers expense. The customer will pay the act'Jsl cost to the lJtility for the worl<, and such charge shan be added to the customer monthly bill. B. MAINTENANCE OF GAS METER LOCATION It is the responsibHity o! the customer to keep the gas meter 6C"..essible for reading and mantenance by controlling the growth of shrubs and plants. Additionally. the meter shan be kept clear of all debris, shields, and construction. 1. Accessible means capable Of being reached quickly and conveniently 24 hours a day for oonstructon. operation, inspection, tesling or reading, without requiring those seeking access to climb over or femOlie obstacles ex obtain speciai permisslOil or security clearances. C GAS METER LOCATION 1. Each gas me1er end service regulator shaJl be insta:led at a location that provides protection from damage due 10 vehicursr traffic, corrosion and extrerr',e temperature. Expcsure to pool chemicals, dryer venls, lawn sprinklers, etc. must be avoided 2. Each meter must be located in a venlilated area in a=rdance woh Utility Standards and Federal Department of Transportation regulations. 3. Deviations from tihese standards and regula~ons_~ be approved by WGW Engineering prior to any work being pertormed. O. MAINTENANCE OF GAS SERVICE PIPES ExiSting gas service piping that cannot be maintained due to existing site cDnditlons will be rerouted 10 a new standard meter Iocalion. (Confd) CITY OF PALO ALTO UTILITIES Issued by the City Council Supersec1es Sheet No. 22·1 dated 7·1-83 ._-.. _------- Effective 7 ·1·92 Sheet No. 22-1 --...... -'·I .. _t L - ,---., ,-~~~~;:t, i l I! : ! - D. MAINTENANCE OF GAS SERVlCE PIPES (ContirvJed) SPECIAL GAS UTILITY REGULATIONS RU'_" AND REGULATION 22 (C<)f1ti11ueo') The cost of rerouting the gas service pipe from the gas main '" the street to the new meter location wili be at City' expense. It is t,e customer's responsrb(iity to reroute and test hclUS6 piping to the new meter location. }OJI costs associated wlth rermning, building perlTlfts, ir.spection and testing of customer (house) piping will be at the customers expense. Maintenance shall include all repairs, modifications, or replacements of gag service piping between the gas main and service meter. CITY OF PALO ALTO UTIUTIES Issued by the c,1y Counc~ {END} ------------ Effective 7-1-92 Original Sheet No. 22-2 - A. HAULED UOUID WASTE SPECIAL WASTEWATER UTIUTY REGULATIONS _RULE 6NP_BB8Li..,'.II~ The discharge of hauled «quid wastes is regulated by the Palo Mo Municipal Code 16.00.110. The following Aules end AegwlaVons are to implement this code. 1. To provide a means of trea~ng certain wastes proh",rted from eillering the sewer, the City operates a Hauled Uquid Wasle Treatment S~9 at the Regional Watsr Oua!ity Cen'Joi Plant (RWOCP). Certain wastes may be hauled to this site for treatment and disposal. 2. Wastes that can be accepted for treatment are classified as: (A) Hauled septic lank wastes (B) Portable toilet pumpings (C) Grease trap wastes 3. Hours of operation for the liquid Wasta Haule~s Treatment S~e sha!1 be as established by the Me,,·-ger, Water Quality Control . . 4. Wasle identification The hauler rnUlrt provide 8 I~er sample, taken in lhe presence of a waste treatment plant operator, of the COl"\lents of each tank 10 be dis~harged. The nature and source of the wasle will be verified befere ths truck is permitted to unload. ~ laboratory analysis indicates that t~ material is not as represented (septic tarlk waste or toilet pumpings from a domestic source) tine hauler's perm;; may be revoked. 5. H aunng OperatiO!1 S (A) To discharge at tine Palo Alto liquid Waste Treatmenl Sile, a rauler must (1) Obtain a Trucker's Discharge Perm~ from the Manager, Water Ouanty Centrol; (2) File with the City Clerk a certificatiDn of insurance and a hold harmless clause; (3) Post B bond or cash depoSIT w~h the City's appropriate department. CITY OF PALO ALTO UTILITIES Issued by the Clty Council Supersedes Sheet No. 23-1 dated 7·11-88 Effective 7-11·92 Sheet No. 23·1 , --'~"" .......... ·.1·,. .....J' ~ ; , , I ~ \ I - SPEC'Al WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 2J (C<Jntinued) (6) The Truckers DisGha'ge Perm~ shail be issued for twelve-month pedods and is rervoca.ble for the \iio!ation of an)' of these Rules. The fee for Truc~ers Discharge Permits shan be as stated in UUlity Rate Schedule S-4. (el The bond or cash deposit aOO insurance shall be posted with the C".y's appropriate department The amount of the bond and insurance shall be as stated in the schedule of charges. (D) Insurar'lCe poOcles in fcrce with limits of I[abiitty shall be not less than those specified below as forrows: Coverages for .vhlch Insurance is Afforded Workers C<Jmpensa~on & Employers Uabnity Bodiiy Injury Uabil ity except au10mobne inciudi ng the follOwing coverages: Prole~ve, Completed Operations, Broed Form Contractual and Personal Injury PrDpe rty Damage Uabil i!y except automobile incl udi ng the foIiowing coverages. Prolective, Completed Operations and Broad Form Contractual Bodily Injury and Property Damage Uability Automoone Umfts of Uabifity Compensation Statutory $1,000,000 each person $1,000,000 each occcrrence $1,CO),0C() each occur-fence $1,000,000 each person $1,OOJ,CXXJ each OCcurrence (El The hauler must agree to save and hold harmleos the CITY, its officers, agents, and employees from any liability of any nature whatsoever caused in whole or in part, by the negUgence of the hauler, or his agents, Or employees, arising out of such operations. ------~~----- • CITY OF PALO ALTO UTILITIES Issued by the City Council Supersedes Sheet No. 23·2 oated 7-11-88 Effective 7-1-92 Sheet No. 23·2 i I ! - 6. Billing SPECIAL WASTEWATER UTILITY REGUlATIONS BJ.!lE AND REGULATION ~ (Continued) Waste Haulers will be billed directly foc grease, sepUc tank and portable tOilet wastes. 7. Refusai of Wastes The City reseNss the right to reject any load of hauled waste under t'le !onawing concrrtions: CA) If the waste is not properly identified. (8) If there is not sufficient storage ca;>acity at Ihe plant for the load. (e) Fo< reasons 0/ pub~c he~1tt1 Of safety at L",e discretion of L'1e Manage', Water Ouaiity Control. (D) If the load contains waste materials not authorized by these RegulaUons. B. MAlNTENANCEOF THE WASTEWATER COLLECTION SYSTEM 1. City Responsib,ity The City wm be responsible for the maintenance of the sewer laleral from the cle an-out box lOcated near the street curb to, and including. the $ewer main cnd the remainder of the system. except that the expense of sewer maintenance resulting from vioiation of me Municipal Code or of these Regulations may be assigned 10 the user, Of the Crt! may ref-use to perform Such maintenance. 2. Custome~s Responsibllity The CtJstome( will be responsible rOf maintenance of the on-srte wastew6ter co!lection system In accordance with the Municipal Code, including: (A) Maintena'1Ce of the sewer lateral from, and includi n9, the house 10 t~e pcint where the nne connects to the clean·cx..1 box. \Vhere the sewer main is in an easen--~nt and the custome~s sewer lateral is directly connected, thereto, the customer is responsible fOf maintenance and stoppage's of the sewer lateral from, (Cont'd) ellY OF PALO ALTO UTILmES Issued by the City CounCil Supetsede.~ Sheet No. 23-3 elated 7·11·88 Effective 7·1·92 Sheet No. 23-3 " ..•.. , .~ ~ ~! : i ~~1 : i -i _. i ! I " I j i I - (Al Contin ued SPECIAL WASTEWATER UTILITY REGULATIONS B',.JbE ANQj'lEGULATIQN 23 (Continued) and including, the house to the pcint where tr.e line connects to Lh,e sewer main. (8) Sto"" waler, roof or y&rd drainage, foundation or under-d,ainage is prohib~ed from discharge into the wastewater collec'Jon system, no. shal! any plumbing Of' piping be connected or Installed in such a manner as to make possible t,e future oischarge 01 storm water into the wastewater collection system" (C) Maintenance to City Utility Standard of t.,e on-site wastewa.er collection system in a water tight condmon to prevent the infittratjon of grourldw6ter, (0) Keeping the clean-out bo" at ground !evel and vis'ble. If after a 30 day notice from the lftility the custome' has not caused tJ-oe clean out to be free of vegetation, the utility wi!! clear the vegetation at the customers exp9nse. Tne customer wfi! pay to the utility actual cost for the work and this charge will be added to the customers next monthly bilL {EJ Grease traps, where instaned, shan be cleaned out at least monthly or mo-e frequently U1 a manner which will prevent the trapped grease from escaping into the wastewater conection system, and in su"" a m a~n er t~at the trapped grease is removed from both the grease trap sewer lateral and the wastewater correction system as directed by the City. Whe'e grease is found to aooumulate in a sewer lawai that is not protected by a grease trap, a grease trap shall be instaned by the C<Jstomer at his expense within ninety (90) days of notifica\l·o~ by the C',ly" The cosl of removal of a main stoppage linked to a customers f2:!ure to properly mairltain grease traps may be billed to the customer at the City's cost. (F) interoeptOfS used for purposes other than kitchen grease separation Including, but not ~mited to, sed'imerlt traps from al..i1omobile wash racks and repair shops shall be maintained at least monthly Of at a frequency which will prevent the trapped material from eT"itering into the wastewater collectioo system. 3. Notit;C3tion to C~ H a sewer stoppage occurs, the customor shan notlfy the C~. The Crly will then determine ~ the stoppage is in the portion of the system maintained by the City or the customer. The City will clear stoppage from the property line clean out to the main" CtTY OF PALO ALTO UTIUTtES Issued by the C~ Counc,] Supersedes Sheel No. 23-4 daled 7-11-88 Elfe"'Jve 7-1-92 Sheet No. 23-4 - ----------~~ ------ SPECIAL WASTEWATER UiIUTY REGULATIONS RULE AND REGUL.ATION 23 (Continued) C. SAMPUNG OF INDUSTRIAL DISCHARGES IN EXCESS OF 25,000 "".llONS PER CAY In order to properly apportion costs of operation and maintenance of the RWOCP to the large industrial users, it is essenlia: 10 determine bot" the quantity ~nd quality of wastewater produced in each contribuling ir,c'ust'" discharging 25,OC(J gallons per day or its eque,a1ent The fonov.ing is adopted as a fair and jilable method of developing the necessary e'"e,ia: 1. Flow (Al The quantity charge shan be based upon Ihe metered w&ter ser/ed to the industry being bijled. (8) In cases where the consumer has extensive landscape irrigation and summer monthly consumption excee ds tne averCige monthly con sumptJon of January, FebnJary, and March by more than 50 percent (50%), the average of the January, February, and March cDnsumption shall be used lor calculating wastewater discharge for the remaining mDnths of the year. 2. CMemtcaJ Oxygen Demand, Suspended Scfids, Ammonia CAJ Measurements of the concentralion of these consl~uents shan be taken from 24·hDur compos~e sampies conected periodically at each industrial discharger oischarging in excess of 25,000 galions per day to the wastewater conection system. (1) The const'tuent concentrations fow1d in these sa.rnples and previows samplas shan be alleraged to provide \..h,e basis of estab~shii"',g the wastewater treatrnent charge to be leved to the discharger being sampled, (2) An samples shan be analyzed at the labOralory of the RWOCP. Treat'Tlent charges will be based upon liOe quantity and concentratioo1 fDU nd in the waste stream mon~Q(ed. (B) If an estabrishmenfs p'plng configuration, or other physical considera'.ions, render represenlative effluent sampling prDhibiti'ely complex or infeasible, then the City shall set the estatlnshmenfs level of sewage effluenl constituents for billing purpDses at the average effluent constituent levels cf hdusllies in tM City, Dr where feasible, al the everage fffiuent constituent levels of similar establishments. {End} CITY OF PALO ALTO UTiUTIES Issued t>y the City Council Supersedes Sheet No. 23-5 Dafed 7·11-83 Effective 7-1-92 Sheet No. 23-5 ! L SPECIAL STORM AND SURFACE WATER MANAGEMENT UTILITY REGULATIONS RULE AND B.E~JLAnQN2S A. DEFINmONS For the purposes of Utilily Rale Schedule 0-1 and this Utility Rule and Regulation, the foIIO'Hing words and terms sharr be oefined as fonows, unless 11'", cor.text in which they are used clearly indicates otherwise. The definitiOOs of words and terms set forth in Titles 12 8I1d 13 oj \he raie Alto Municipal Code shall also apply herein \0 lne extent \hal they are not inconsistent herll\.,;t"~: 1. 'DevelOPed percel' shall mea' any lot or parcel of land a~ered from its natural state by the construction, crea~on or sddttion of impervious area, except public streets and highways. 2. 'EQUivalent R~nf:al Unit (EAU), shan mean the basic un~ for th~ C"Omputation 01 storm (!fair-age fees. AI! sirogle-famlly and duplex untts are considered 1 ERU based on data for Palo Alto, acd are considered to have an 9verage impervious area of 2,500 SQuare lest. AI! ott-.• r properties will have ERUs computed to the nearest 1/10 EAU using the fanowing formula: No. of ERU = Impervious Area (Sq. EO 2,500 Sq. Fl No developed parcet shall have an ERU less than' .0. 3. 'Impervious Area' shall mean any part of any developed parcel of lacd that has been modified by the BcOOn ci persons to reduce the '.cd's natural ability to absorb and hold rainfall. This includes any hard surface area which either prevents or retards the entry of water into the so~ mantle as ~ entered under natural CO'1ditions pre~existent to developrr~ent. and/or a hard surface area which causes water to run off the surface in greater quantities 0< al an increased rate of flow from the flew present under natural conditions pre-existent to development By way of example, common impervious areas roude, but are not lim~ed 10, roof tops, wall<ways, patios, driveways, par1<ing lots Of storage areas, concrete Of asphaU paving, gravel roads, or Bny cleared, graded, paved, graveled, or compacted surface Qt pacl<ed earthen malerla!s, Of e'eas ccvered w~ structures or other surfaces which simuarty impede the natural in@raliD'l of surface water rno the soil manil2. CITY OF PALO ALTO UTIlITIES I ssued by the Cily Council ~L Effective 1-1-90 Original Sheet No. 25-1 "-, ',-,' ...... ;r;'" :£~·:;~~.t-" SPECIAL STORM ANO SURFACE WATER MANAGEMENT UTILITY REGULATIONS BUi.E..AND REGULATION 25 (ContimJecJ) 4. 'Noo-Single·Fgmily Residential Property' shall include all developed parcels zooed or used !of multi·family, commercial, industrial retail, governmenial, 0<" other nc<1-single fal'nily residential purposes and shall include all developed parcels in the City not defined as single-family residential propenly he rein. 5. '~' shall mean the smallest separately segregated let, un~ Q( plct of latVd ha"Log an identified owner, boundaries, and surface area which is documented for propenly lax purposes atVd given a tax lot number by the Santa Clara County Assessor. 6. 'Prmarv Utility Account' shall mean that City utility account, as determined below, that will be assessed the storm drainage fee 10<" a given developed parcel: (A) H there is only one City utility account aSsociated with a developed parcel, then mal account is the Prlmarf Utility Account. (8) If there is more than one City uti!1ty aCCOlJnt associated with a developed parcel, then the Primary lJttlity Account shan be the account ~sted below, in order of preference: (1) The City utility acoount designated as the 'house acccunt', or, ~ none or more than Dna, then (2) The City lJfjlity account in the name of the owner of the paceel, or (a) if none, ti-Jen the Cit,. utility account(s) in the name of the occupi er(s) of the parcel. (b) ~ more than one, then the City utility account that ,,,,,Iudes the most utility services. 7. 'Singltt-Famjly Residential Frooerty" shan include all developed parcels w~h either O'le sing'e-fam'ly detached housing un~ or one two· unit attached dwelling structure commonly known as B 'duplex. ' erN OF PALO ALTO UTILITIES Issued by the City Council SupercecJes S,'IeeI No. 25-2 dated 1·1-90 Effective 7~1-92 Original Sheet NO.2 5-2 SPECIAL STORM AND SURFACE WAnR MANAGEMENTUTIUTY REGULATIONS BUJ.E.AND REGULATION 25 (ConUnued) B. "S1= and Surface Waler Control Facilrties-s~,a<1 meM all man-made structures or natural water courne facility improvements, developments, properties 0< interest therein. made. constructed or acquired for ttle conveyance of storm or surface wate:" runoff for the pu1pOSe 01 improving the quafrty of. oontrolling, or protectng I~e or property from any storm. flood or surplus waters. 9. "Sloan Drainage Facilities" shall mean the storm and surface water drainage systems comprised 01 storm watsr control faalities Md any other r.atural features wI1ich store. contra<. treat Md/or ronvey storm a"d surface water. Storm Drainage Faci:ities shaR inciude all natural and man-made elements used to convey stDml water from the first point 01 ,npact with the surface of the earth to a suitable receiving body 01 waler or IOCali"" internal or extemal to the boundaries 01 the City. TIley inciude all pipes. appurtenant features, culverts, streets, curbs, gutters, pumping stations, channels, "'.reams, dit~es, we~ands, dete~o.~/rete~on basins, ponds, a')(j other storm water convey. nee and Ire a!menl faCilities whether pubflc or private. Regardless 01 whether or not the City shall have recorded rights-of-way or easements, ~ is presumed that the COy has a prescnplive right 01 access to all storm drainage facilities lor operation, mai ntenance, rehabilitation, or replacement. 10. 'Storm end Surface Water" ShaI1 mean water occurring on the surface 01 the land, from natural causes suci'. as ralnlaR, whether famng or flowing onto the land in question. 11. "Undevelopeg pj!fC!!I' sha~ mean any parcel which has not been a~ered fro!'\", its natural state by the construction. creation, Dr addition of impervious area B. STORM DRAINAGE FEES 1. There is hereby imposed "" ea~ and every developed parce; of land within the City, and the owners and occupiers thereof, jointly and severally, a storm drainage fee. This fee is deemed reaSO<1able end is necessary to pay loe (AJ Improving the quaflty of storm and surface water; (B) The operation, maintena~, improvement and repiacement of t/1e existing City storm drainage control facilrties; and CITYOF PALO ALTO UTILmES Issued by the City Cou",,~ Supersedes Sheet No. 25-3 dated 1-T-9O -------.------- Effective 7 -1-S2 Sheet No 25-3 , .ff?'~~' 'c.;-" -,.-' I ...••.. , ....... ' ~,,-. - SPECIAL STORM AND SURFACE WATER MANAGEMENT UTILIlYREGUUTIONS BULE AND REGULAnON .5 (Continr.;ed) (e) The operation, maintenance, and replacement of Mure such facil~jes. <. All 01 the proceeds of these fees are deemed 10 be in payment for u sa of City stO'TT1 drair.age facnities by tl1e developed parcels en, and with respect \0, which the fee is in-,posed, and t"e owners and/or occupiers thereof. 3. The storm drainage fee shall be payable monthly and shan be paid to the City, as billed by the City, for each and ""ery develcped parcel L~ the Crty by the owner or occupier resp00sible for the Primary Utility Account for other City util!!)' services lor the subject parcel, unless otherwiSe agreed in writing by the City. In any even! the parcel owner or occupier shall be responsible to pay all unpaid or delinquent slorm drainage fees. 4. ~ a developed parcel does nol have a utility aocount on the effective dete o! this Rule and Regulation, a new account shall be established for thal parcel and billed to the owner as shown on the Ia!~st County Assess Q(s property tax rolls until such ~m e as a Primary Utility Account is established for other City u\ilrties. 5. When an undeveloped parcel is doveloped. a new account shal: D€ eslablished and bmw 10 the owner of thai parcel as show" on lha lalest properl't tax rells of the Sarna Clara County Assessor untJl such time as a Pnmary Ut lily Account is established for other City utrlities. 6. Basis for calculation: (A) Tne storm drainage fee shan oe based on the relative contnbt.o'tion of s:orm and surface water from a given devE:lopeo parcel to Crt.." storm drainage facilities. (8) The relative contribution of storm and surface waler from each developed parcel shan be based on the amount 01 impervious area on that parcel and sha1 determine that parcels storm drainage lee. (C) The extent of impervious area will be estabflshed to the nea rest square foot by any of the followir.g met.hods: (1 ) Computation of the impervious area using on-sJte measurements of the apparent outside bouooarles of the impetVious area in or on such developed parcel5 made by the City or on rtS behalf; or CITY OF PALO ALTO UTILITIES Issued by the City Couool Supersaaes Sheet No. 25-4 dated 1-1-90 Effecti,. 7 ·1-92 Original Sheet No. 25-4 1 • , • , 1 I • - · " SPECIAL STORM AND SURFACE WATER MANAGEMENT UTILITY REGULATIONS milE AND REGULATION 25 (Continued) (2) Computation of the impervious area usin,. the dimensions of t'1e impervious area in Of 01'1 tne developed parcels which ar. set forth and contained in the records of the office 01 the County Asse"so<. (3) Estimation, calculatio., and computation of the imperviO'Js erea using aerial phOtography Of phOtogrammetry, or us;ng the in!ormatioc and d ... .a from oo-srte measurements of like or si"'ilar property or features or as contai~d in the records of the Cit'j Of County. (4) Comp~tation 01 the impervious aree using information s~'bmitted by bunC1ng permrt ap.aflcants on forms prO',ided by the City, subject to review and ccrrection by !he City. (O) Calculation of Monthly Fee: (Il Single·Family Residential: Mo.;thly fees for single family residenUai parcels shall be equal to' !he rate to( I ERU as set forth in Utility Rate Schedule 0.,. (2) Non-Single-Famny Residential: Monthly fees for non-single-family residential parcels shan be ccmputed in accordance w~h the fo~ OW'lng fO<mula: Number cf ERU's J( Rate per ERU as set forth in Utility Rate Schedule 0-1 (E) AppncaUon: (1) Developed ParcelS: Storm drainage lees shall apply Ie all developed parcels within the City, incIudir,g thOse classified as non-profrt or tax exempt fO( ad valorem tax purpO'Ses" " shan apply to all gcvernment properties, to the fuR extent permitted by the constitutions of tM United Stetes and the State of CaJ~ornia, including develeped parcels of the City of Palo Alto, including City-owned bundings and parks, but excluding pubflc SlreelS and highways (2) Undeveloped Parcels: Storm drainage fees shan no! be levied against undeveloped parcels that have not been aHered from their natural state as defined herein under "Impervious Area"" CITY OF PALO ALTO UTILITIES Issued by the Crty CounCIl SupersedeS Sheer NO'. 25-5 dated 1·1-110 'L d " Effective 7-1 ·92 Original Sheet NO'. 25-5 - -c,:i-:'>'-'~'" '""---':..--:~-. SPECIAL STORM AND SURFACE WATER MANAGEMENT UTILITY REGULA nONS ~~'iD REGUlATION 25 (Continued) (3) Proportional Reduction of Fees: Developed parcels !hal have their own maintained storm drainage facility 0< laoillies t'1at do not ~"Ily util"e City lacil~ies or make no substantial or 0i11y a partial contribution of storm or surface water to drainage fee only to the extent they do contribute storm and surface water treatment services of the Crty. Developed parceis t'1at have a partoo 01 their impervious area within the City shall be charged only lor that potion of impervious area which is in the City. The burden c! estabr:shing the reduced utlizatioo of City storm and surface water trealment services SI1 an be on the parcel owner and to the s alisfaction of the City Engineer under Administrative Review Procedures. C. AdmlnlstratJve Review: Any person who disputes the amount of any storm drainage fee made against his developed parcel or who requests a deferred payment scMedule therefore may request a revision or modification of such fee from the City Engineer. The Citt Engineer may notify any owner or occupie( in th.e event he considers the fee for any developed parcel to be inadequate or improper. The parcel owner shan make such request in writing pursuant to Rule and Regulaton 11. except that the City Engineer shall conduc; the review in place of the Supervisor. Customer Ser/ice Center. {End} CITY OF PALO ALTO UTIUTIES Issued by the City Council -'L Effective 7·1·52 Ongi r,al Sheet No. 25-E iiAlZUC i - " "--::-"e_" .. ~' .. " . SOllr Energy DIscount COMMERCIAL ELECTRIC SERVICE UTlLny RATE SCHEDULE E-2 (eon-Jr1Ued) Upon approval by !he City, 8 10 percent (10%) discount ",m be app~ed to a customerselectric bin f such customer has inS1aJ1ed a soiar energy system and met the follo'Ning cr~e ria before April 1, 1967: 1. 1M soiar energy system is in conformance with the City's pe rformance and eesthetic standards; 2. The soI3r er.ergy system is designed to provide tor 50 percent (50%) or more or the residential domestic water heating or space heating requiremen:s; and 3. Appropriate City permits are acquired. Id the City's option, VAll-hour metering. used for power faClor calculation, w11l be instaned on !he service of any new customer whose demand is expected to exceed 3()() kilowatts or upon the SeMce 01 II"Y existing customer whose demand has eXCfleded 300 kilowatts lor three consec:utive months. 1M City may exercise the option 01 removing the VAll-hour melering from !he service ot B custexner whose demand has been below 200 kilowatts lor lou< oonsecutive mc>nIt'.s. When such rr~ering is ,"stailed on a customers service, the lotal monthly elect.ric bill shan inciude a 'power factor pena~y', W applicable. 1M pe~ adjust",.nt shal be app~ed to a customers bin prior to the computation 01 any primary voltage discount .w-.ere VAll-hOur metering is instal!eo', the monthly power factor shall be the average power factor based on the ratio 01 kilowatt hou<s to kilovoltampere hours consumed during the month. Where time-of-day metering is installed, the customers monthly power factor shan be the power factor coincident with the cuslO<ners maximum demand. The power factor pe~ is appijed by increasing the total energy and ciemand charges for any morrth by 0.25 percent (0.25%) for each one percent (1 %) thai the monthly power fact()( ot the customers load was less than 95 percent (95%). CITY OF PALO ALTO UTILITIES Issued by the City Council Supersedes SI>eeI No. E-2-3 dated 9-10-90 EffectJve 7-1-92 Sheet No, E-2-3 ; I J I I I , RATES: Meter Set RestoraUon for service at meter fonowing turn-off for norl-pa'jment R"storation of service at power poie following tum-off for non-payment Exchange meter for accuracy test (Rule 12) SPECIAL PROVISION; -.-",""" UTILITY SERVICE CALLS .\.[]JlITY RATE SGHEPlILE C-1 Cbar~e$ Du ring Business Hours No Charge $20.00 $85.00 $25.00 Charges Afl:e~ aB-f:sl;ttm $ 75.00 $ 40.00 $170.00 Service not Available Charges made under this SChedule may be acded to the regular monthly utilrues bill of tMe person receiving the service and payment thereof will be subject to Ru' .• 4 and Rule 7 of the Utilities Rules and Regulations. Charge wi!! be refuncfed ff meter is found to be more tha,1 two percent (2%) over·registering. CITY OF PALO ALTO L'11UTIES Issued by the City Council Supersedes Sheet No. C-l-l datecl7·1-83 "ih.,. ".< Effective 7-1-92 Sheet No C·,·; __ c_.~ ... _~~ '. - CUSTOMER DEPOSITS UTILITY RATE SCIiEDl!lE~2 APPUCABIUTY: This schedule app~es to CUSlc-mers w~hin the CiI'j Omits of Palo A\o who mayor may no! be t/",e recorded owner of the real property served and are required to provide 9 depos~ bj' the LIW~, AMOUNT OF DEPOSIT: Domestic Sarvice: Single-Family Domestic or Duplex Dwellings $100.00 Apartment Dweliing ...... . . . . . . . . , . . . . . . . . . , . . . . . . , . . . . . , $ 5000 At. other Classes of Sarvice: An a'TIount equal to twice the estimated average monthly bill. SPECIAL NOTES The amount of depos~ Ie< Single·Family Domestic, Duplex Dwellings, or Apartment Dwellings may be set higher than the abOve rates ff the customer has been delinquent on mo<e than one occasion in the past twelve months. Such depos~s may not exceed a som equal to twice the estimated monthly util~ bill. Residents who are required to provide a clepos~ greater than the above rates may appeal the deciSion to the Assistant Director Ufllities, Administrative Services. "An apartment dwelling is defined as any dwelling iI1 a bUl1ding contain;ng three or more sing!e family dwellings. CITY OF PALO ALTO UTIUTIES Issued by the City Council Supersedes Sheet No. C-2-1 etated 7·1-83 Effective 7-' -92 Sheet No C-2-1