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October II, 1990
THE HONORABLE CITY COUNCIL
Palo Alto, California
citizens' CQ:IIlplaint Summary -Thl:r..!LnOuZ!rter 1990
Members of the council:
Report --in Brief
On November 20, 1989, Council directed the Police Department to
prepare quarterly reports that summarize citizens' complaints.
This is an in£orm~tional report of all citizens' complaints
received and investigated by the Palo Alto Police Department
during the third quarter of 1990.. No Council astion is require,::L
Backg round
Section 832 .. 7 of the California Penal Code authorizes the release
of data regarding the number, type or disposition of complaints
(sustained, no~ sustained, exonerated, or unfounded) made against
Police Depart~ent personnel if that information is in a form
which d~s not identify the individuals involved. The following
report is issued in conformance with the above provisions and is
a summary of all citi~ens' complaints received and investigated
by th~ Palo ~to Police Department during the third quarter of
1990 ..
A total of 28 complaints were received durjng this time period
(July -September 1990) .. Eighteen of these investigations have
been concluded; the dispositio·ns of the remaining 10 complaints
will be included in ne~ quarter's report.. A total of 23
dis~itions were determined during the third quarter~ 5 of ~hich
were from complaints received during the second quarter ..
As a matter Qf routine~ staff atternp~s to identify other
associated issues that may net have been included in the initial
complaint.. Official corrective actioc (discipline~ admonishment,
training, policy review) occurred in all situations ...... here a
co~plaint was deemed sustained. A complaint is ·sustained· when
an investiqation discloses SUfficient evidence to clearly prove
the a11egaticns made. Absent such evidences a complaint may be
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dee~ ·not sustained.-other eate90~ies of disposition include:
·unfounded~· ~hen it can be demonstrated that the alleged actions
did not OCCU~; and -exonerated,· ~hen the acts were consist~nt
with ~epart~ent policies and procedures.
A ttachlnell ts
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( "Assistant City Ma~r
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DfSPOSIDONS Oe 19Q9 CITIZENS' COMeLAINTS
(THIRD QUARtER)
POI-ICYI DEMEANORI ' UNNECESSAAY
eROCeOURE* seRYJCe COURICSY MISCONDUCT PORC!!! TOXAl
UtI1!PUNOEQ QISeP.$C/10tls'
THIS QUARTER
YEAR TO DArE
EXONCRArED DISPOSITIONS
THIS QUARTeR
YEAR TO DATE
NOT SUS"AINEO OISPQSI!!Q.tiS,
THIS QUARTER
YEAR TO CATE
~'tAINEQ PISPOS!,l'iONS
"HIS QUARrER
YEAR ro CArE
!OrAL THIS QUARrER
TorAl YEAR TO DATE
2
3
4
10
1
1
2
2
9
,C;
2
6
6
7
2
9
3
10
25
1
1
~
3
4
3
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1
1
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Outing tM third quanet, 5 complaln18 wete 8us\alned. Rosul!lng dlsolpllnery and OOtteolive actIons InCluded one
svapenslon Itom duty WithOut pay, one wtltten teprlmand. and three eomOnIBl\men\e.
"'rhoso Complaints Involve department POIlOY and ptOCeduro only; nO 8880018lod employee mlsOQnduot Involved.
5
"
10
18
3
15
5
10
23
54
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CEFINlTIONS OF CQMP\AlNTS BY CATEGORY
Deoartment Po5cy and PrQCe(!urelNo Employee MiSCOO<l<,K:! • Complain!s
!hal address lIle department's polleles and p<ocedufes in general, not
employee mlSCOO<IDct. Examples InckKIe disagreement over speednmits,
parking flfles, Iraffl<: laws, etc.
Service -Complaints lIlal address the failure Of an employee to perform a
required service. Examples in<:Iude fan",. to return a pI10ne can, reDow
up on an investigatiOn, respond 10 a can, elc.
Oemea!l9!'fCOUrlesy -Complaints lIlat address discou<les), by an
employee.
MiSCO<ld!Jct -Complaln!s lIlal acl<l'ress Violations of department MeS or
policies beyond discourtesy. Examples lnclu<le abuse of aulhorfly and
signifl<:3nl p<oce<!<Jral errors.
Unneces,s.MY-Eorce -Complaints that acl<l'ress tile \Jse Of "Mecessary
k>rce upon • cruzen durlrlQ the COIJ(se Of an arres! or performance of
OutIes •
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