Loading...
HomeMy WebLinkAboutRESO 10290RESOLUTION NO. 10290 RESOLUTION OF THE COUNCIL OF THE CITY OF PALO ALTO AMENDING AMENDMENTS TO UTILITIES RULE AND REGULATION 2 (DEFINITIONS AND ABBREVIATIONS), UTILITIES RULE AND REGULATION 3 (DESCRIPTION OF UTILITY SERVICES), UTILITIES RULE AND REGULATION 4 (APPLICATION FOR SERVICE), UTILITIES RULE AND REGULATION 5 (SERVICE CONTRACTS), UTILITIES RULE AND REGULATION 9 (DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE), UTILITIES RULE AND REGULATION 10 (METER READING), UTILITIES RULE AND REGULATION 11 (BILLING, ADJUSTMENTS AND PAYMENT OF BILLS), UTILITIES RULE AND REGULATION 18 (UTILITY SERVICE AND FACILITIES ON CUSTOMER PREMISES), UTILITIES RULE AND REGULATION 20 (SPECIAL ELECTRIC UTILITY REGULATIONS), UTILITIES RULE AND REGULATION 21 (SPECIAL WATER UTILITY REGULATIONS), UTILITIES RULE AND REGULATION 22 (SPECIAL GAS UTILITY REGULATIONS), UTILITIES RULE AND REGULATION 23 (SPECIAL WASTEWATER UTILITY REGULATIONS), AND APPROVING AMENDMENTS TO UTILITY RATE SCHEDULE C-4 (RESIDENTIAL RATE ASSISTANCE PROGRAM), AND REPEALING UTILITIES RULE AND REGULATION 15 (METERING) The Council of the City of Palo Alto does hereby RESOLVE as follows: Section 1. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 02 (Definitions and Abbreviations) is hereby amended as attached and incorporated. Utility Rule and Regulation 02, as amended, shall become effective June 1, 2026. Section 2. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 03 (Description of Utility Services) is hereby amended as attached and incorporated. Utility Rule and Regulation 03, as amended, shall become effective June 1, 2026. Section 3. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 04 (Application for Service) is hereby amended as attached and incorporated. Utility Rule and Regulation 04, as amended, shall become effective June 1, 2026. Section 4. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 05 (Service Contracts) is hereby amended as attached and incorporated. Utility Rule and Regulation 05, as amended, shall become effective June 1, 2026. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 Section 5. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 09 (Disconnection, Termination and Restoration of Service) is hereby amended as attached and incorporated. Utility Rule and Regulation 09, as amended, shall become effective June 1, 2026. Section 6. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 10 (Meter Reading) is hereby amended as attached and incorporated. Utility Rule and Regulation 10, as amended, shall become effective June 1, 2026. Section 7. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 11 (Billing, Adjustments and Payment of Bills) is hereby amended as attached and incorporated. Utility Rule and Regulation 11, as amended, shall become effective July 1, 2026. Section 8. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 18 (Utility Service and Facilities on Customers Premises) is hereby amended as attached and incorporated. Utility Rule and Regulation 18, as amended, shall become effective June 1, 2026. Section 9. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 20 (Special Electric Utility Regulations) is hereby amended as attached and incorporated. Utility Rule and Regulation 20, as amended, shall become effective June 1,2026. Section 10. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 21 (Special Water Utility Regulations) is hereby amended as attached and incorporated. Utility Rule and Regulation 21, as amended, shall become effective June 1, 2026. Section 11. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 22 (Special Gas Utility Regulations) is hereby amended as attached and incorporated. Utility Rule and Regulation 22, as amended, shall become effective June 1, 2026. Section 12. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 23 (Special Wastewater Utility Regulations) is hereby amended as attached and incorporated. Utility Rule and Regulation 23, as amended, shall become effective June 1, 2026. Section 13. Pursuant to section 12.20.010 of the Palo Alto Municipal Code, Schedule C-4 (Residential Rate Assistance Program) of the Palo Alto Utilities Rates and Charges is hereby amended to read as attached and incorporated. The foregoing Utility Rate Schedule, as amended, shall become effective July 1, 2026. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 Section 14. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utilities Rule and Regulation 15 (Metering Equipment) is hereby repealed as attached and incorporated. Utility Rule and Regulation 15, as repealed, shall become effective June 1, 2026. Section 15. The Council finds that the fees and charges adopted by this resolution are charges imposed for a specific government service or product provided directly to the payor that are not provided to those not charged, and do not exceed the reasonable costs to the City of providing the service or product. Section 16. Council finds that the adoption of this resolution is statutorily exempt from the California Environmental Quality Act (CEQA), pursuant to California Code of Regulations Title 14, Chapter 3, Section 15273(a), because the fees and charges proposed are necessary to recover the cost of providing utility service and meet operating expenses. After reviewing the reports presented, the Council incorporates these documents herein and finds that sufficient evidence has been presented setting forth with specificity the basis for this claim of CEQA exemption. INTRODUCED AND PASSED: JUNE 1, 2026 AYES: BURT, LAUING, LU, LYTHCOTT-HAIMS, RECKDAHL, STONE, VEENKER NOES: ABSENT: ABSTENTIONS: ATTEST: City Clerk Mayor APPROVED AS TO FORM: APPROVED: Assistant City Attorney City Manager Director of Utilities Director of Administrative Services Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 1 A. ABBREVIATIONS ACH - Automated Clearing House ADU - Accessory Dwelling Unit AMI - Advanced Metering Infrastructure AMR - Automated Meter Reading AER - Advance Engineering Request APGA - American Public Gas Association ARB - Air Resources Board (California) AWWA - American Water Works Association Btu - British Thermal Unit ccf - Hundred Cubic Feet (water) CEC - California Energy Commission CNG - Compressed Natural Gas CPAU - City of Palo Alto Utilities CPI - Consumer Price Index CPUC - California Public Utilities Commission DOE - Department of Energy (Federal) DOT - Department of Transportation (Federal) DSM - Demand-side Management EVSE - Electric Vehicle Supply Equipment ERT - “Encode, Receive, Transmit” ERU - Equivalent Residential Unit FERC - Federal Energy Regulatory Commission FTTP Fiber to the PremisePremises GPM - Gallons Per Minute ISP - Internet Service Provider kVar - Kilovar kVarh - Kilovar-hours kW - Kilowatt kWh - Kilowatt-hour LCFS - Low Carbon Fuel Standard MW - Megawatt MDM - Meter Data Management MMBtu - One million Btu. NCPA - Northern California Power Agency NEC - National Electric Code, Latest Version Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 2 NEM - Net Energy Metering NEM 1 - Net Energy Metering Program (original) NEM 2 - Net Energy Metering Successor Program NEMA - Net Energy Metering Aggregation NEMIA - Net Energy Metering Interconnection Agreement NID - Network Interface Device NRTL - Nationally Recognized Testing Laboratory ONT - Optical Network Terminal PAMC - Palo Alto Municipal Code PSIG - Per square inch gauge PPA - Power Purchase Agreement PST - Pacific Standard Time RAP - Rate Assistance Program RNI - Regional Network Interface RTP - Real-time Pricing RWQCP - Regional Water Quality Control Plant TOU - Time of Use UUT - Utilities Users Tax WAPA - Western Area Power Administration UUT - Utilities Users Tax B. GENERAL DEFINITIONS Accessory Dwelling Unit A secondary An attached or a detached residential dwelling unit withthat provides complete independent living facilities for one or more persons generally: Detached (the unitand is separated from the primary residential structure), Attached (the unit is attached to the primary residential structure), or Repurposed Existing Space within thelocated on a lot with a proposed or existing primary residence converted into an independent living unit.. Account The identification number in CPAU’s billing system for Utility Services. Advance Engineering Fee Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 3 A non-refundable fee paid at the start of an engineering review process. The Advance Engineering Fees will be credited against the estimated job cost prior to collection of construction fees. Advanced Metering Infrastructure An integrated system of “smart” or advanced meters, communications networks, and data management systems that enables two-way communication between utilities and customers. AMI uses radio-based technology to read and transmit daily interval usage data and alarms from meters. Agency Any local, county, state or federal governmental body or quasi-governmental body, including, without limitation, the CPUC, the FERC and any joint powers agency, but excluding the City and any board, commission or council of the City. Aggregation Customer A Customer with a Renewable Electrical Generation Facility wishing to install an eligible Renewable Electrical Generation Facility that is sized to offset separately metered electric loads on adjacent or contiguous properties that are solely owned, leased, or rented by that Customer, and who has signed the Net Energy Metering Interconnection Agreement for NEM Aggregation. Affected System An Electric system, other than CPAU’s Distribution or Transmission System, that may be affected by a Customer’s proposed Interconnection of a Generating Facility. Affected System Operator The entity that operates an Affected System. Applicant An individual, corporation, partnership, Agency, or other legal entity or authorized agent of same, requesting CPAU to supply, reconfigure, rearrange, or modify any or all of the following: 1. Electric Service 2. Water Service 3. Natural Gas Service 4. Wastewater Collection 5. Refuse Service 6. Storm and Surface Water Drainage Service 7. Fiber Optics Service Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 4 Or, anAn Applicant may be an existing CPAU Customer, or an individual, corporation, partnership, Agency, or other legal entity submitting an Application for Interconnection pursuant to Utilities Rule and Regulation 27. Application (for Interconnection of (Generating Facilities) An approved standard form (Load Sheet) submitted to CPAU for Interconnection of a Generating Facility. Automated Clearing House (ACH) The electronic transfer of money between banks, processed in batches for one -time or recurring transactions like direct deposits for payroll or Social Security, or direct debits for bills like mortgages or utilities. Backflow Prevention Assembly City-Approved deviceA CPAU-approved mechanical device designed and constructed to prevent water from Customer plumbing from flowingbackflow into the City’s Water Distribution System. Beneficiary Account The Electric Service Meter(s) serviced by an Aggregation Customer’s Generating Facility, as listed on the Aggregation Customer’s NEM Aggregation Interconnection Agreement. Bidweek Price Index The price reported in Natural Gas Intelligence “NGI’s Bidweek Survey”, California “PG&E Citygate” under the column “avg.” for the calendar month. Billing Period Also “service period” or “billing cycle”. The normal Billing Period for CPAU Customers is 27 to 33 days with variations occurring due to staff availability, holiday scheduling, field verification of Meter readings, or any other billing-related issues requiring additional investigation prior to issuance of the bill. British Thermal Unit (“Btu”) Also “Btu”. The standard sub-unit of measurement comprising a Therm of natural Gas. One (1) Therm equals 100,000 Btu. Broadband Internet Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 5 A general term for high-speed internet access that lets customers send and receive data across the public Internet using various underlying technologies, such as Digital Subscriber Line (DSL), cable, and Optical Fiber, excluding dial-up. Business Day Any day,weekday (Monday – Friday), except a Saturday, Sunday, orfor any day observed as a legal holiday by the City. Business Partner A Utilities customer having multiple service locations in the City of Palo Alto. ccf (lower casecentum cubic feet) One hundred cubic feet of water (748 gallons). Certification Test A test pursuant to Utilities Rule and Regulation 27 (Generating Facility Interconnections) that verifies conformance of certain equipment with approved performance standards in order to be classified as Certified Equipment. Certification Tests are performed by NRTLs. Certification; Certified; Certificate The documented results of a successful Certification Test. Certified Equipment Equipment that has passed all required Certification Tests. Charge Any assessment, cost, fee, surcharge or levy for Utility Service other than a Tax, including metered and unmetered Utility Service, capacity, connections, construction, penalties, and mandated or required Customer financial obligations for Service. Charter The Charter of the City of Palo Alto. City Attorney The individual designated as the City Attorney of the City under Section 2.08.120 of the Palo Alto Municipal Code, and any Person who is designated the representative of the City Attorney. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 6 City’s Collector The Person(s) authorized under Section 5.20.040 of the Palo Alto Municipal Code to provide collection, processing and disposal of Refuse including Solid Waste, Compostable Materials and Recyclable Materials pursuant to one or more written contracts with the City. City Lateral A City Lateral (also known as a Lower Sewer Lateral) is the portion of the Sewer Lateral that is owned and maintained by the City. A City Lateral typically is the lower portion of a Sewer Lateral downstream from the City Sewer Cleanout. City Manager The individual designated as the City Manager of the City appointed under Section 2.08.140 of the Palo Alto Municipal Code, and any Person who is designated the including the City Manager’s authorized representative(s)/designee(s). For purposes of these Utility Rules & Regulations, the City Manager’s duties include general supervision over City-operated utilities, as provided in the City ManagerCharter. City of Palo Alto, or City The government of the City of Palo Alto, a chartered City and a municipal corporation duly organized and validly existing under the Laws of the State of California, with a principal place of business located at 250 Hamilton Avenue, Palo Alto, County of Santa Clara. For the purposes of these Rules and Regulations, the term “City” may include services provided by both the City of Palo Alto Utilities Department and the City of Palo Alto Public Works Department. City of Palo Alto Public Works Department (Public Works) The City Department responsible for providing Refuse Service, Wastewater Treatment and Storm and Surface Water Drainage Services. Other Utility Services such as Water, Gas, Electric, Wastewater Collection, and Fiber Optics are provided by the City of Palo Alto Utilities Department. City of Palo Alto Utilities Department (CPAU) The City Department responsible for providing Water, Gas, Electric, Wastewater Collection and Fiber Optic Utility Services. Other Utility Services such as Refuse Service, Wastewater Treatment and Storm and Surface Water Drainage are provided by the City of Palo Alto Public Works Department. City Sewer Cleanout A sewer cleanout is a point of access where the Sewer Lateral can be serviced. The City Sewer Cleanout typically marks the transition point between the City Lateral (Lower Sewer Lateral) and the Customer’s Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 7 Upper Lateral, as further described in Utilities Rule and Regulation 23. (Special Wastewater Utility Regulations). CNG Vehicle A vehicle powered by compressed natural gas. Code The words "the Code" or "this Code" shall mean the Palo Alto Municipal Code. Commercial Service Commercial Utility Service is provided to businesses, non-profit organizations, public institutions, and industrial Customers. The term also applies to Utility Services through Master Meters serving multi- family Residential dwellings and common areas of multi-family facilities. Compostable Materials Organic materials designated by the City as acceptable for collection and processing, including, without limitation, yard trimmings, food scraps, soiled paper and compostable plastics, but excluding animal manure, sewage sludge, and human biological infectious wastes. Container Any bin, box, cart, compactor, drop box, roll-off box, or receptacle used for storage of Solid Waste, Recyclable Materials, Compostable Materials or other materials designated by the City to be collected by the City’s Collector. Cooling Degree Days (CDD) The number of the degrees per day that the daily average temperature is above 65 degrees Fahrenheit. The daily average temperature is the mean of the maximum and minimum temperatures for a 24-hour period. Credit and CollectionCross Bore A Cross Bore is the unintended conflict between one utility line and a portion of another utility line. This situation can happen during construction using “horizontal directional drilling” or underground pneumatic boring. Cross Bore Inspection Program The Cross Bore Inspection Program inspects City Laterals and Private Laterals to find and repair Gas pipes that pass through existing Sewer Laterals. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 8 Cross Connection Cross Connections are anyAny actual or potential unapproved unprotected connectionsconnection or structural arrangement between a potablepublic water system, including a piping system connected to the public water system and located on the premises of a water user or available to the water user, and any source or distribution system containing unapproved water or a substance which mayliquid, gas, or other substances not be safefrom an approved water supply. Cross Connection Control and Backflow PreventionPlan A written plan adopted by the City to protect the public water system from contamination due to actual or potential Cross Connections. The plan establishes the polices, and procedures, and responsibilities for administering the Cross Connection Control Program in accordance with the City of Palo Alto Utility Rule and Regulation 21(E) “Water System Protection and Cross Connection Control Policy Handbook adopted by the State Water Resources Control Board. Cross Connection Control Program This program protects the quality of drinking Water by preventing contaminants in private Service pipes from entering the Water Distribution system. Cubic Foot of Gas (cf) The quantity of Gas that, at a temperature of sixty (60) degrees Fahrenheit and a pressure of 14.73 pounds per square inch absolute, occupies one cubic foot. Curtailment The act of reducing or interrupting the delivery of natural Gas. Customer The Person, corporation, Agency, or entity that receives or is entitled to receive Utility Service(s) from the City of Palo Alto, or in whose name Service is rendered for a particular Account as evidenced by the signature on the Application, contract, or agreement for Service. In the absence of a signed instrument, a Customer shall be identified by the receipt of any payment of bills regularly issued in the name of the Person, corporation, or Agency regardless of the identity of the actual user of the Utility Service(s). Customer-Generator A Customer who is an “eligible customer-generator,” as that term is defined by the California Public Utilities Code section 2827, as the same may be amended from time to time. Dark Fiber (Optic) Service Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 9 ADark Fiber Optic cableService provided to end-users or resellers by CPAU by the City of Palo Alto Utilities Department is a lease of City-owned unlit Dark Fiber without any of the light transmitters, receivers, or electronics required for telecommunications over the Fiber. Transmission equipment fordata transmission. Dark Fiber Optic activation serviceService is providedgoverned by the reseller or end- user.City’s Dark Fiber License Agreement. Dark Fiber (Optic) Infrastructure The components of the CPAU Fiber Optic Distribution System required to provide Service to Customers (licensees), that are attached, owned, controlled or used by the City, located overhead or underground within the Public Right-of-Way, the Public Utility Easements and Leased Service Properties. Dark Fiber (Optic) LicensingLicense Agreement The mandatory contractual agreement between the City and the Customer specifying the terms, conditions and pricing for a limited license to access the City of Palo Alto’s Dark Fiber (Optic) Ringring. Dedicated Distribution Transformer A distribution transformer that is dedicated to serving a single premise. Demand The highest rate of metered delivery of Electric energy, measured in Kilowatts (kW) or kilovolt amperes (kVA) occurring instantaneously or registered within a specified time interval (normally fifteen minutes within a monthly billing cycle, unless otherwise specified). Demand Charge An electrical Charge or rate that is applied to a metered Demand reading, within a specified interval, expressed in Kilowatts (kW) to compute the Demand Charge component of a Customer’s Electric bill. Demand-side Management The planning, implementation, and monitoring of Utility activities designed to encourage commercial, residential, agricultural, and institutional Customers to modify patterns of electricity, natural gas, and water usage, including the timing and level of demand. Demand-side management also covers the complete range of electric load-shape objectives, including strategic conservation, load management, and strategic load growth. Demarcation Point The Demarcation Point for a projectDark Fiber Service shall be the Customer side of the panel onto which the CPAU Fiber terminates within the Customer Premises, unless otherwise specified in the Proposal for Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 10 Dark Fiber Services. The Demarcation Point for a Fiber Broadband Internet Service shall be the Customer side of the optical network terminal. Deposit A fixed amount (for residential customersCustomers), or an estimated amount based upon usage (for commercial customersCustomers, except Fiber Optic Service (Dark Fiber or Fiber Broadband Internet), to be paid to the Utilities Department upon submission of an Application for Service. See Utilities Rule and Regulation 7, “Deposits.” Detailed Study An engineering study consisting of an Interconnection System Impact Study and an Interconnection Facilities Study for the purpose of identifying Interconnection Facilities, Distribution Upgrades , and Reliability Network Upgrades. Disconnection Notice A final written notice from CPAU to the Customer indicating the date that all Utilities Services will be disconnected for non-payment unless payment is tendered to mitigate an outstanding balance, or until a Payment Arrangement is completed with CPAU for repayment over time. See Utilities Rule and Regulation 9, “Disconnection, Termination, and Restoration of Service.” Distribution Services This includes, but is not limited to, Utility Service provided by the City’s Distribution System and other Services such as billing, Meter reading, administration, marketing, and Customer Services. Distribution Services do not include Services directly related to the Interconnection of a Generating Facility, as per Utilities Rule and Regulation 27. Distribution System The infrastructure owned and operated by CPAU which is capable of transmitting electrical power, other than Interconnection Facilities, or transporting Water, Wastewater, or Gas within the City of Palo Alto. The Electric Distribution System transmits power from the City’s Interconnection with PG&E to CPAU’s Meter located on the Customer’s Premises. The Fiber Distribution System is the infrastructure that distributes and routes optical fiber services from CPAU’s network backbone to the Network Interface Device (NID), Optical Network Terminal (ONT), or other CPAU-designated demarcation point located on the Customer’s Premises. The Gas Distribution System transports Gas from PG&E receiving stations to CPAU’s Meter located on the Customer Premises. The Water Distribution System transports Water from the San Francisco Water Department receiving stations and CPAU wells to the meter located on the Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 11 Customer Premises. The Wastewater Collection System transports sewage from the Customer’s Premises to the Regional Water Quality Control Plant. Duct A single, enclosed thoroughfare for conductors, cables, or wires. Easement See Public Utility Easement. Efficiency The ratio of water or energy input to useful output, measured at either a single point in time, or measured change in ratio over time. Effluent Treated or untreated Wastewater flowing out of a Wastewater treatment facility, sewer, or industrial outfall. Elasticity of Demand The ratio of the percentage change in consumer demand to the percentage change in price. If the ratio is more than one, demand is elastic (sensitive to price). Electric Distribution The process of delivering electric energy to customers on a utility’s distribution system. Transmission lines carry electricity at high voltage to substations which reduce the voltage and distribute the electricity over primary distribution lines that extend throughout the service territory. Electric, Electric Service A Utility Service provided to residents and business owners in the City of Palo Alto consisting of the generation, transmission, and distribution of electrical power for retail use. Electric Service is provided by the City of Palo Alto Utilities Department. Electric Vehicle A vehicle powered by an electric motor that draws current from rechargeable storage batteries, fuel cells, photovoltaic arrays, residential or commercial charging kiosks, or other sources of electric current. Electric Vehicle Supply Equipment (EVSE) The conductors, including the ungrounded, grounded, and equipment grounding conductors and the electric vehicleElectric Vehicle connectors, attachment plugs, and all other fittings, devices, power outlets, Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 12 or apparatus installed specifically for the purpose of transferring energy between the premises wiring and the electric vehicle.Electric Vehicle. EVSE is as defined in the California Electrical Code, California Code of Regulations (CCR), Title 24, Part 3, Chapter 6, Article 625 (Electric Vehicle Charging System), as amended. Enterprise Funds, Enterprise Services A budgetary identification for individual Utilities services.Utility Services. Each individual Utility (electric, natural gas, water, wastewater, storm drain, fiber optic, refuseElectric, Gas, Water, Wastewater, Storm Drain, Fiber Optic, Refuse) has its own operating and capital budgets, staffing, contracts, financial obligations, cash reserves, etc. combined into Utility-specific Enterprise Funds. Emergency An actual or imminent condition or situation, which jeopardizes CPAU’s Distribution System Integrityintegrity. Emergency Service The Electric Service supplied to, or made available to, Load devices which are operated only in Emergency situations or in testing for the same. Energy Services The Energyenergy commodity and any applicable ancillary Services used to generate and transport such commodity from its origin to the City’s Point of Receipt. May also mean the sale of value-added Services associated with or related to the Provisionprovision and/or usage of the energy commodity. Energy Storage Facility, Energy Storage System A facility or storage system that is an “energy storage system,” as that term is defined by the California Public Utilities Code section 2835, as the same may be amended from time to time. End Points The respective start and termination of a Fiber Optic cableCable. Equivalent Residential Unit (ERU) The basic unit for computing stormStorm and surface water drainageSurface Water Drainage fees. All single-family Residential properties are billed the number of ERU’s specified in the table contained in Utility Rate Schedule D-1, according to parcel size. All other properties have ERU's computed to the nearest 1/10 ERU using this formula: No. Of ERU = Impervious Area (sq. ft.) / 2,500 sq. ft. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 13 ERT (“Encode, Receive, Transmit”) (ERT) A battery-powered module attached to an Electric, naturalNatural Gas, or Water Meter that permits the remote reading by CPAU of secure, or encrypted, meterMeter data from a centralized location for the purposes of billing, outage management, or data analysis. Fiber (Optic) Infrastructure The components of the CPAU Fiber Optic Distribution System that are attached to City infrastructure, or otherwise owned, controlled or used by the City, which are required to provide Dark Fiber Service to Customers (licensees) or Fiber Internet Service to Customers (subscribers), and are located overhead or underground within the Public Right-of-Way, City-owned Properties, Public Utility Easements and Leased Service Properties. Fiber Broadband Internet Service (Fiber Internet) High speed internet service delivered over Fiber Optic Cables, that transmit data using pulses of light. Fiber Broadband Internet Service provided by the City of Palo Alto requires a subscription agreement for connection to the City’s municipal Fiber Broadband Internet network, and may include installation of City-provided equipment at Customer Premises. Fiber to the Premises (FTTP) The last-mile Fiber Optic Infrastructure installed and controlled by CPAU. FTTP includes active transmission equipment necessary for the delivery of Fiber Broadband Internet Service to Customer Premises (unlike Dark Fiber, which has no data transmission). Final Bill The last bill that is issued upon permanent termination of Service. This bill will combine ending financial debits and credits, close the Account, and terminate all further Customer and Utility financial obligations, unless additional Services are requested by the Customer prior to the receipt of the final bill. Fiber Optic Cable (Optical Fiber), Fiber Optic Service) A solid core of optical transmission material. Fiber Optic Service that is provided, made of glass strands, owned and maintained by the City of Palo Alto Utilities Department is referred to as Dark Fiber. Fiber Optic Backbone The high-density portion of the Dark Fiber and FTTP Infrastructure installed and owned by the City. Fiber Optic Service (also Fiber Service) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 14 Fiber Optic Service includes dark fiber, which is unused, unlit Fiber Optic Cable , and lit fiber or internet services, licensed for private Customer use. Final Bill The last bill that is issued upon permanent termination of Service. This bill will combine ending financial debits and credits, close the Account, and terminate all further Customer and Utility financial obligations, unless additional Services are requested by the Customer prior to the receipt of the last bill. Force Majeure The occurrence of any event that has, had, or may have an adverse effect on the design, construction, installation, management, operation, testing, use or enjoyment of the City’s Utility Services, which is beyond the reasonable control of the City or Customer and which event includes, but is not limited to, an Act of God, an irresistible superhuman cause, an act of a superior governmental authority, an act of a public enemy, a labor dispute or strike or a boycott which could not be reasonably contemplated by the City or Customer affected thereby, a defect in manufactured equipment (including, but not limited to, the Dark Fibers), fire, floods, earthquakes, or any other similar cause. Gas, Gas Service; or Natural Gas Gas, or Natural Gas refers to the Utility Service provided by the City of Palo Alto Utilities Department. to residents and business owners in the City of Palo Alto. Gas, or Natural Gas Service consists of procurement, transmission, and distribution of any combustible gas or vapor, or combustible mixture of gaseous constituents used to produce heat by burning for retail use. It includes, but is not limited to, natural gas, gas manufactured from coal or oil, gas obtained from biomass or from landfill, or a mixture of any or all of the above. Gas Service is provided by the City of Palo Alto Utilities Department. Generating Facility All Generators, electrical wires, equipment, and other facilities owned or provided by the Producer for the purpose of producing Electric power, including energy storage facilitiesEnergy Storage Facilities and solar or wind turbine-powered Renewable Electrical Generation Generator A device converting mechanical, chemical or solar energy into electrical energy, including any required protection and control functions, features and structural appurtenances. One or more Generators may comprise a Generating Facility Gross Nameplate Rating; Gross Nameplate Capacity Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 15 The total gross generating capacity of a Generator or Generating Facility as designated by the manufacturer(s) of the Generator(s). Heating Degree Days (HDD) The number of the degrees per day that the daily average temperature is below 65 degrees Fahrenheit. The daily average temperature is the mean of the maximum and minimum temperatures for a 24-hour period. Initial Interconnection Capacity The maximum rated generating capacity of a Renewable Electrical Generation Facility eligible for Net Energy Metering (original) prior to the Total Rated Generating Capacity exceeding the NEM Cap. Initial Review The review by CPAU, following receipt of an Application for Interconnection, to determine the following: (a) whether the Generating Facility qualifies for Simplified Interconnection; or (b) if the Generating Facility can be made to qualify for Interconnection with a Supplemental Review determining any additional requirements. Inspector The authorized inspector, agent, or representative of CPAU. Interconnection; Interconnected The physical connection of a Generating Facility in accordance with the requirements of the City’s Utilities Rules and Regulations allowing Parallel Operation with CPAU’s Distribution System to occur. Interconnection Agreement An agreement between CPAU and the Producer providing for the Interconnection of a Generating Facility that gives certain rights and obligations to effect or end Interconnection. For the purposes of the City’s Utilities Rules and Regulations, the Net Energy Metering and Interconnection Agreements, and the Power Purchase Agreements authorized by the City Council may be considered Interconnection Agreements. Interconnection Facilities The electrical wires, switches and related equipment that are required in addition to the facilities required to provide Electric Distribution Service to a Customer to allow Interconnection. Interconnection Facilities may be located on either side of the Point of Common Coupling as appropriate to their purpose and design. Interconnection Facilities may be integral to a Generating Facility or provided separately. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 16 Interconnection Facilities Study A study conducted by CPAU for an Interconnection Customer under the Detailed Study process to determine a list of facilities (including CPAU’s Interconnection Facilities, Distribution Upgrades, and Reliability Network Upgrades as identified in the Interconnection System Impact Study), the cost of those facilities, and the time required to interconnect the Generating Facility with CPAU’s Distribution or Transmission System. Interconnection Request An Applicant’s request for the InterconnectInterconnection of a new Generating Facility, or to increase the capacity of, or make a material modification to the operating characteristics of, an existing Generating Facility that is Interconnected with CPAU’s Distribution or Transmission System. Interconnection Study A study to establish the requirements for Interconnection of a Generating Facility with CPAU’s Distribution System. Interconnection System Impact Study An engineering study conducted by CPAU for an Interconnection Customer under the Independent Study Processindependent study process that evaluates the impact of the proposed interconnection on the safety and reliability of CPAU’s Distribution and/or Transmission system and, if applicable, an Affected System. Internet Exchange Any Internet data center for telecommunications equipment and computer equipment for the purposes of enabling traffic exchange and providing commercial-grade data center services. Island; Islanding A condition on CPAU’s Electric Distribution System in which one or more Generating Facilities deliver power to Customers using a portion of CPAU’s Distribution System that is electrically isolated from the remainder of CPAU’s Distribution System. Junction, Junction Site A location on the Dark Fiber Infrastructure where equipment is installed for the purpose of connecting communication cables. The Junction Site refers to the area within the Transmission Pathway at which a Junction is located. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 17 Junior Accessory Dwelling Unit An Accessory Dwelling Unit that is no more than 500 square feet in size and contained entirely within a single-family residence. Kilovar (kVar) A unit of reactive power equal to 1,000 reactive volt-amperes. Kilovar-hours (kVarh) The amount of reactive flow in one hour, at a constant rate of Kilovar. Kilowatt (kW) A unit of power equal to 1,000 watts. Kilowatt-hour (kWh) The amount of energy delivered in one hour, when delivery is at a constant rate of one Kilowatt; a standard unit of billing for electrical energy. Leased Service Properties Any equipment or utility infrastructure which is not owned by CPAU, but leased from another provider in order to deliver serviceService. Law Any administrative or judicial act, decision, bill, Certificate, Charter, Code, constitution, opinion, order, ordinance, policy, procedure, Rate, Regulation, resolution, Rule, Schedule, specification, statute, tariff, or other requirement of any district, local, municipal, county, joint powers, state, or federal Agency, or any other Agency having joint or several jurisdiction over the City of Palo Alto or City of Palo Alto Utilities or Public Works Customers, including, without limitation, any regulation or order of an official or quasi- official entity or body. Licensed Fiber(s) One or more fibers comprising a part of the Dark Fiber Infrastructure that is dedicated to the exclusive use of the Customer under the Provisions of the Dark Fiber License Agreement, a Proposal to the Dark Fiber Services Agreement, and the Utilities Rules and Regulations. Licensed Fibers Route A defined path of Licensed Fibers that is identified by specific end points. Load(s) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 18 The Electric power Demand (kW) of the Customer at its Service Address within a measured period of time, normally 15 minutes, or the quantity of Gas required by a Customer at its Service Address, measured in MMBtu per Day. Low Carbon Fuel Standard (LCFS) A program developed and administered by the California Air Resources Board to lower the carbon intensity of transportation fuel under the Global Warming Solutions Act of 2006 (AB 32). Through the LCFS program, the City, through its Electric Utility, receives credits for providing electricity to charge electric vehicles. These credits are sold and the funds are utilized to benefit current or future electric vehicle customers, educate the public on the benefits of electric vehicle transportation, and accelerate the adoption of electric vehicles. Lower Sewer Lateral See City Lateral. Master-meteringMeter WhereA metering configuration in which a single CPAU installs one Service and Meter to supply more than one residenceserves multiple buildings, apartment dwelling unit, mobile home space, storeunits, or office.facilities. Maximum Generation For a Customer with a non-utility generator located on the Customer’s side of the Point of Common Coupling, the Maximum Generation for that non-utility generator during any billing period is the maximum average generation in kilowatts taken during any 15-minute interval in that billing period, provided that in case the generator output is intermittent or subject to violent fluctuations, the City may use a 5-minute interval. Meter The instrument owned and maintained by CPAU that is used for measuringto measure and record the quantityamount of the Electric, Gas or Watereach Utility Service delivered to the Customer or Premises served. Metering The measurement of electrical power flow in kW and/or energy in kWh, and, if necessary, reactive power in kVar at a point, and its display to CPAU. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 19 Metering Equipment All equipment, hardware, software, radio including AMI base station, Meter cabinets/vaults, conduit, etc., that are necessary for Meteringto measure consumption. Meter Read The recordingrecorded amount of Customer usage data from Metering Equipment. Minimum Charge The leastlowest amount toa Customer may be billed to a Customer for rendering Service, regardless of actual usage, in accordance with the applicable Rate Schedule. Momentary Parallel Operation The Interconnection of a Generating Facility to the Distribution System for one second (60 cycles) or less. Nationally Recognized Testing Laboratory (NRTL) A laboratory accredited to perform the Certification Testing requirements under Utilities Rule and Regulation 27. (Generating Facility Interconnections). Natural Gas Distribution The process of delivering natural gas to customers on a utility’s distribution system. Transmission lines carry natural gas at high pressures to receiving stations in Palo Alto, which reduce the pressure and distribute the natural gas over the City’s Gas Distribution System. Net Electricity Consumer A Customer-Generator or Producer whose Generating Facility produces less electricity than is supplied by CPAU during a particular period; may also be referred to as a Net Electricity Importer. Net Electricity Exporter A Customer-Generator whose Generating Facility produces more electricity than is supplied by CPAU during a particular period; may also be referred to as a Net Surplus Customer-Generator. Net Energy Metering (NEM) A means of measuring Customer-generated renewable electricity exported to the CPAU grid. Net Energy Metering 1 (NEM 1) CPAU’s original Net Energy Metering (NEM) Program and Net Energy Metering Aggregation (NEMA) Program, either individually or collectively, which were developed in accordance with Senate Bill 656 (1995). Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 20 Net Energy Metering Cap (NEM Cap) The MW value reached when the Total Rated Generating Capacity used by eligible NEM 1 Customer- Generators exceeded 5 percent of CPAU’s aggregate Customer peak Demand, at which point NEM 1 became closed to new Customer-Generators. CPAU reached its NEM Cap on December 31, 2017. Net Energy Metering 2 (NEM 2); Net Energy Metering Successor Program CPAU’s NEM Program offering compensation for Customer-Generators whose Generating Facilities are Interconnected after the NEM Cap was reached, including CustomersCustomer-Generators who are eligible for NEM 1 but elect to take Service under the Net Energy Metering Successor Program. NEM 2 Customers take Service under Utilities Rate Schedule E-EEC-1 (Export Electricity Compensation), in conjunction with their otherwise applicable Rate Schedule. Net Energy Metering Aggregation The process by which an eligible Customer-Generator with multiple Meters participating in CPAU’s NEM 1 Program may elect to combine the electrical Load of the Meters located on the property where the Renewable Electrical Generation Facility is located and on property adjacent or contiguous, if those properties are solely owned, leased, or rented by the eligible Customer-Generator. Net Generation Metering Metering of the net electrical power of energy output in kW or energy in kWh, from a given Generating Facility. This may also be the measurement of the difference between the total electrical energy produced by a Generator and the electrical energy consumed by the auxiliary equipment necessary to operate the Generator. Net Nameplate Rating The Gross Nameplate Rating (manufacturer’s specified maximum capacity) minus the consumption of electrical power of a Generator or Generating Facility as designated by the manufacturer(s) of the Generator(s). Net Surplus Customer-Generator See Net Electricity Exporter. Net Surplus Electricity Compensation Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 21 A per kilowatt-hour rate offered to NEM 1 Net Surplus Customer-Generators (excluding NEM Aggregation Customers) for net surplus electricity, as such definition may otherwise be modified or supplemented by any definition in California Public Utilities Code section 2827(b)(8), as the same may be amended from time to time. Non-Islanding A method designed to detect and disconnect from an Unintended Island with matched Load and generation. Reliance solely on under/over voltage and frequency trip is not considered sufficient to qualify as Non-Islanding. Occupied Domestic Dwelling Any house, cottage, flat, or apartment unit having a kitchen, bath, and sleeping facilities, which is occupied by a Person or Persons. Optical Network Terminal (ONT) Customer-premises device installed at a home, business, or multi-dwelling unit that terminates the fiber connection and converts the incoming optical signal to electrical/service interfaces for broadband data service. The ONT functions as the customer gatewayDepending on the deployment, the ONT may provide functions similar to a traditional modem and/or router. Parallel Operation The simultaneous operation of a Generator with power delivered or received by CPAU while Interconnected. For the purpose of the Utilities Rules and Regulations, Parallel Operation includes only those Generating Facilities that are Interconnected with CPAU’s Distribution System for more than 60 cycles (one second). Performance Test, Performance Tested After the completion of any Fiber InterconnectionService interconnection work, the City will conduct a Performance Test of each Fiberfiber constituting a part of the proposed leased fibers to determine its compliance with the Performance Specifications. Performance Specifications These specifications will include, but not be limited to, criteria relating to end-to-end optical time domain reflectometer data plots that identify the light optical transmission losses in each direction along the Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 22 licensed Fibersfibers whenever the testing is possible, measured in decibels at a wavelength of 1310 or 1550 nanometers for single-mode Fiberfiber, as a function of distance, measured in kilometers. Person Any individual, for -profit corporation, nonprofit corporation, limited liability company, partnership, limited liability partnership, joint venture, business, family or testamentary trust, sole proprietorship, or other form of business association. PG&E Citygate The PG&E Citygate is the point at which PG&E’s backbone natural Gas transmission system connects to the CPAU local naturalNatural Gas Distribution System. Point of Common Coupling (PCC) The transfer point for electricity between the electrical conductors of CPAU and the electrical conductors of the Producer. Point of Common Coupling Metering Metering located at the Point of Common Coupling. This is the same Metering as Net Generation Metering for Generating Facilities with no host Load. Point of Delivery (POD) Unless otherwise specified, the following definitions apply: For Electric, that location where the Service lateral conductors connect to the Customer’s Service entrance equipment; for overhead Services, the POD is at the weather-head connection; for underground Services, the POD is located at the terminals ahead of or at the Meter; for multiple Meter arrangements with connections in a gutter, the POD is at the Meter terminals (supply-side); for multiple Meter arrangements in a switchboard, the POD is typically at the connectors in the utility entrance section; for Natural Gas, the POD is the point(s) on the Distribution System where the City delivers naturalNatural Gas that it has transported to the Customer. Point of Interconnection The electrical transfer point between a Generating Facility and the Distribution System. This may or may not be coincident with the Point of Common Coupling. Point of Service (POS) Where CPAU connects the Customer’s Electric Service lateral to its Distribution System. For Fiber OpticsOptic Service, this is where CPAU connects the Customer’s Fiber Service to the backbone. This point is usually a box located in or near the street or sidewalk and can be in the Public Right-of-Way. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 23 Pole Line Overhead wires and overhead structures, including poles, towers, support wires, conductors, guys, messengers, studs, platforms, cross arms braces, transformers, insulators, cutouts, switches, communication circuits, appliances attachments, and appurtenances, located above ground and used or useful in supplying Electric, communication, or similar or associated Service. Power Factor The percent of total power delivery (kVA) which does useful work. For billing purposes, average Power Factor is calculated from a trigonometric function of the ratio of reactive kilovolt-ampere-hours to the kilowatt-hours consumed during the billing month. Power Factor is a ratio that reflects the reactive power used by a Customer. CPAU maintains an overall system Power Factor above 95% to reduce distribution system losses caused by low Power Factor. Power Factor Adjustment An adjustment to Customer’s bill that CPAU may make when necessary due to Customer maintaining low Power Factor. CPAU may make a Power Factor Adjustment to a Customer’s bill to account for those costs to install additional equipment to correct for Customers that maintain a low Power Factor and the additional energy costs and losses incurred by CPAU due to the Customer’s low Power Factor. Premise(s) All structures, apparatusapparatuses, or portionportions thereof occupied or operated by an individual(s), a family, or a business enterprise, and situated on an integral parcel of land undivided by a public street, highway, or railway. Primary Service The Electric Distribution Service CPAU provides to a Customer’s Premises at a voltage level equal to or greater than 1000 volts. Private Lateral A Private Lateral (also known as the Upper Sewer Lateral) is the portion of the Sewer Lateral that is owned and maintained by the Customer. A Private Lateral typically is the upper portion of a Sewer Lateral upstream from the City Sewer Cleanout. A Private Lateral may include the entire Sewer Lateral if a City Sewer Cleanout is not present or if the Sewer Main is in a Public Utility Easement. Producer Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 24 The entity that executes an Interconnection Agreement with CPAU. The Producer may or may not own or operate the Generating Facility but is responsible for the rights and obligations related to the Interconnection Agreement. Proposal for Dark Fiber Services A project-specific Service agreement that acts as a supplemental document for the Dark Fiber License Agreement. This Service agreement shall include the proposed Interconnection fees, applicable Dark Fiber Service licensing fees, term of the Service, and summary of licensed Fiber Optic Infrastructure elements. Protective Function(s) The equipment, hardware and/or software in a Generating Facility (whether discrete or integrated with other Functions) whose purpose is to protect against Unsafe Operating Conditions. Provision Any agreement, circumstance, clause, condition, covenant, fact, objective, qualification, restriction, recital, reservation, representation, term, warranty, or other stipulation in a contract or in Law that defines or otherwise controls, establishes, or limits the performance required or permitted by any party. Prudent Utility Practices The methods, protocols, and procedures that are currently used or employed by utilities to design, engineer, select, construct, operate and maintain facilities in a dependable, reliable, safe, efficient and economic manner. Public Right-of-Way The areas owned, occupied or used by the City for the purposes of furnishing retail and/or wholesale Electricity, Gas, Water, Wastewater, Storm and Surface Water Drainage, Refuse Service or communications commodity and/or distribution Service, and the means of public transportation, to the general public, including but not limited to, the public alleys, avenues, boulevards, courts, curbs, gutters, lanes, places, roads, sidewalks, sidewalk planter areas, streets, and wayssurface of and the space above and below any street, road, highway, freeway, bridge, lane, path, alley, court, sidewalk, parkway, drive, or any right-of-way or easement primarily dedicated to travel, now or hereafter existing within the City. Public Utility Easements; Easement The areas occupied or used by the City for the purpose of providing Utility Service and all related Services offered by the City to the general public, the rights of which were acquired by easements appurtenant or in gross, or other interests or estates in real property, or the highest use permitted to be granted by the nature of the City’s interest in and to the affected real property. This term incorporates all public Service Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 25 Easements for Utility Services that have been recorded by the City with the Office of the Clerk-Recorder offor the County of Santa Clara, California. Public Works Department See City of Palo Alto Public Works Department. Rate Assistance Program (RAP) A CPAU program that provides financial assistance to low-income or other qualifying households. Rate Schedule One or more Council-adopted documents including, as applicable, the City’s Municipal Fee Schedule, setting forth the Charges and conditions for a particular class or type of Utility Service. A Rate Schedule includes wording such as Schedule number, title, class of Service, applicability, territory, rates, conditions, and references to Rules. Recyclable Materials Materials designated by the City as suitable for collection and transport to a material recovery facility for processing into a recycled content product, including, but not limited to newspaper, paper, cans, corrugated cardboard, glass and certain types of plastic, and metals. Refuse Service Refuse Service includes weekly collection, processing and disposal of Solid Waste, weekly collection and processing of Recyclable Materials, weekly collection and processing of Compostable Materials and construction and demolition waste, street sweeping service, the household hazardous waste program, and the annual Clean Up Day. Reliability Network Upgrades The transmission facilities at or beyond the point where CPAU’s Distribution System interconnects to the CAISO -controlled grid that are necessary for the Interconnection of one or more Generating Facility(ies) safely and reliably to the CAISO-controlled grid. Renewable Electrical Generation Facility A Generation Facility eligible for NEM 1 under California Public Utilities Code section 2827 et seq. as the same may be amended from time to time. Reserved Capacity Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 26 For a Customer with one or more non-utility generators located on the Customer’s side of the Point of Common Coupling, the Reserved Capacity for each billing period is the lesser of 1) the sum of the Maximum Generation for that period for all non-utility generation sources; or 2) the maximum average Customer Demand in kilowatts taken during any 15-minute interval in the billing period, provided that in case the Load is intermittent or subject to violent fluctuations, the City may use a 5-minute interval. Residential Service Utility Service provided to a separately meteredMetered single family or multi-family domestic dwelling. Restoration of Service The reactivation of a Utilities Account after: a) payment is received after Disconnection for non-payment, or b) the operating condition of a Customer’s facility is brought into compliance with CPAU requirements. See Utilities Rule and Regulation 9, “Disconnection, Termination, and Restoration of Service.” Rules and Regulations See Utilities Rules and Regulations Scheduling Coordinator An entity providing the coordination of power schedules and nominations to effect transportation and distribution of Gas, and Electric power and energy. Secondary Service CPAU Electric distribution Service provided to a Customer’s Premises at a voltage level less than 1000 volts. Service(s) Utility Services offered by the City of Palo Alto include Electric, Fiber Optics, Gas, Water, Wastewater Collection services provided by the Utilities Department (CPAU); and Refuse Service, Wastewater Treatment, and Storm and Surface Water Drainage Services provided by the Public Works Department. Service Address The official physical address of the building or facility assigned by CPAU’s Planning Department, at which Customer receives Utility Services. Service Charge A fixed monthly Charge applicable on certain Rate Schedules that does not vary with consumption. The Charge is intended to recover a portion of certain fixed costs. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 27 Service Drop The overhead Electric Service conductors from the last pole or other aerial support to and including the splices, if any, connecting to the service entrance conductors at the building or other structure. Or, in the case of Fiber Optic Service Drops, the overhead Fiber Optics cableCable from the last pole or other aerial support to the building or other structure to and including the termination box. Services or Service Lines TheCPAU Facilities of CPAU, excluding transformers and Meters, between CPAU’s infrastructure and the Point of Delivery to the Customer. “Services” or “Service Lines” as used in this definition are distinct from the Electric, Fiber Optic, Gas, Water, and Wastewater Collection Utility Services offered by the City of Palo Alto. Service Territory The geographic area within the boundaries establishing the city limits of Palo Alto and /or served by CPAU’s physical Distribution System. Sewer Lateral The Sewer Lateral is a pipe that takes an individual building’sPremise or Premises Wastewater to the Wastewater Main in the Public Right-of-Way or in a Public Utility Easement. CPAU owns and is responsible of the lower portion of the sewer lateral. Customer owns and is responsible of the upper portion from the sewer cleanout to the premise. Short Circuit (Current) Contribution Ratio (SCCR) The ratio of thea Generating Facility’s short circuit contribution to the short circuit contribution provided through CPAU’s Distribution System for a three-phase fault at the high voltage side of the distribution transformer connecting the Generating Facility to CPAU’s Distribution System. Simplified Interconnection An Interconnection conforming to the minimum requirements as determined under Utilities Rule and Regulation 27. (Generating Facility Interconnections). Single Line Diagram; Single Line Drawing A schematic drawing, showing the major Electric switchgear, Protective Function devices, wires, Generators, transformers and other devices, providing sufficient detail to communicate to a qualified engineer the essential design and safety of the system being considered. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 28 Smart Inverter A Generating Facility’s inverter that performs functions that, when activated, can autonomously contribute to grid support during excursions from normal operating voltage and frequency system conditions by providing: dynamic reactive/real power support, voltage and frequency ride-through, ramp rate controls, communication systems with ability to accept external commands and other functions. Solid Waste Solid Waste means solid and semisolid wastes, generated in or upon, related to the occupancy of, remaining in or emanating from residential premises or commercial premises, including garbage, trash, rubbish, ashes, industrial wastes, manure, animal carcasses, solid or semisolid wastes, and other solid and semisolid wastes. Solid Waste shall not include liquid wasteswaste or sewage, abandoned vehicles, hazardous waste, recyclable materials or compostable materials. Special Facilities Special Facilities are facilities requested by an Applicant in addition to or in substitution for standard facilities which CPAU would normally provide. Splice A point where two separate sections of Fiber Optic Cables are physically connected. Standby Service The back-up Energy Services provided by CPAU. State Energy Surcharge The California State Board of Equalization administers the Energy Resources Surcharge Law, as authorized under the Revenue and Taxation Code (sectionSection 40016). The surcharge is imposed upon the consumption in California of electrical energy purchased from an electric utility on and after January 1, 1975. Every electric utility in California making energy sales to consumers must collect and remit to the state the amount of surcharge applicable to its consumers. Information on the surcharge and current surcharge rate can be found at the California Board of Equalization’s web site. Storm and Surface Water Drainage A Utility Service provided to residents and business owners in the City of Palo Alto. Storm and Surface Water Drainage Service is provided by the City of Palo Alto Public Works Department. Submetering Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 29 Utility submeteringSubmetering is the implementation of a system that allows a landlord, property management firm, condominium association, homeowners association, or other multi-tenant property to bill Master-Metered tenants for Utility usage. See Utilities Rule and Regulation 11, “Billing, Adjustment, and Payment of Bills.” Supplemental Review A process wherein CPAU further reviews an Application that fails one or more of the Initial Review Process screens. The Supplemental Review may result in one of the following: (a) approval of Interconnection; (b) approval of Interconnection with additional requirements; or (c) cost and schedule for an Interconnection Study. System Integrity The condition under which a Distribution System is deemed safe and can reliably perform its intended functions in accordance with the safety and reliability rules of CPAU. Tax Any assessment, imposition, license, or levy (including any Utility Users Tax) imposed on Charges by any Agency, including the City. Telemetering The electrical or electronic transmittal of Metering data in real-time to CPAU. Temporary Service When Service is requested for limited period of time or of indeterminate duration, such as, but not limited to, Service to provide power for construction, seasonal sales lots (Christmas trees), carnivals, rock crushers or paving plants. Temporary Service does not include Emergency, breakdown, or Standby Service. Termination of Service When one or more Utilities services are interrupted until a Customer’s operating condition is brought into compliance with CPAU regulations and requirements. This is assumed to be a temporary situation unless service is permanently terminated and the Account is closed. See Utilities Rule and Regulation 9, “Disconnection, Termination, and Restoration of Service.” Therm A Therm is a unit of heat energyunit of heat energy equal to 100,000 British Thermal UnitsBritish Thermal Units (Btu). It is approximately the energy equivalent of burning 100 cubic feetcubic feet (often referred to as 1 ccf) of natural Gas.natural Gas. Since Meters measure volume and not energy content, a Therm Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 30 factor is used to convert the volume of Gas used to its heat equivalent, and thus calculate the actual energy use. The Therm factor is usually in the units therms/ccf. It will vary with the mix of hydrocarbons in the natural Gas. Natural Gasnatural Gas. Natural Gas with a higher than average concentration of ethane, propaneethane, propane or butanebutane will have a higher Therm factor. Impurities, such as carbon dioxidecarbon dioxide or nitrogennitrogen lower the Therm factor. Total Rated Generating Capacity Total Rated Generating Capacity will be calculated as the sum of the rated generating capacity of all installed Renewable Electrical Generation Facilities participating in NEM 1 or NEM 2. The rated generating capacity for each individual Renewable Electrical Generation Facility participating in NEM 1 or NEM 2 will be calculated as follows: 1. For Solar: For each Renewable Electrical Generation Facility that is a solar photovoltaic generating facility, CPAU will use the CEC’s Alternating Current (AC) rating; or where the CEC AC rating is not available, CPAU will multiply the inverter AC nameplate rating by 0.86; and 2. For Non-Solar: For all other Renewable Electrical Generation Facilities, CPAU will use the AC nameplate rating of the generating facility. Transfer Trip A Protective Function that trips a Generating Facility remotely by means of an automated communications link controlled by CPAU. Transmission Pathway Those areas of the Public Right-of-Way, the Public Utility Easements and the Leased Service Properties in which the Dark Fiber Infrastructure and Fiber-to-the-Premises is located. Transmission System Transmission facilities owned by CPAU that have been placed under the CAISO’s operation control and are part of the CAISO-controlled grid. Trap Any approved equipment or appliance for sealing an outlet from a house-connection sewer to prevent the escape of sewer Gasgas from a main line through a building connection (service) sewer. Underground Utility District Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 31 An area in the City within which poles, overhead electric or telecommunication wires, and associated overhead structures are prohibited, or as otherwise defined in Section 12.04.050 of the PAMC. Unintended Island The creation of an Island, usually following a loss of a portion of CPAU’s Distribution System, without the approval of CPAU. Unsafe Operating Conditions Conditions that, if left uncorrected, could result in harm to personnel, damage to equipment, loss of System Integrity, or operation outside pre-established parameters required by thean Interconnection Agreement. Upper Sewer Lateral See Private Lateral. Utilities Department See City of Palo Alto Utilities Department. Utilities Director The individual designated as the Director of Utilities Department under Section 2.08.200 of the Palo Alto Municipal Code, and any Person who is designated the representative of the director of utilities. Utility(ies) Rules and Regulations, Rules and Regulations The compendium of Utilities Rules and Regulations prepared by the City’s Utilities and Public Works Departments and adopted by ordinance or resolution of the Council pursuant to Chapter 12.20 of the Palo Alto Municipal Code, as amended from time to time. Utility(ies) Service(s), Service(s) Electric, Fiber optics, Water, Gas, Wastewater collection services provided by the City of Palo Alto Utilities Department (CPAU), and Refuse Service, Wastewater Treatment, and Storm and Surface Water Drainage services provided by the CityPublicCity’s Public Works Department. Utility Service Application (Application) A general CPAU Application form documenting an Applicant’s request for Electric, Water, Fiber, Gas and Wastewater Service. The Application documents the Applicant’s contact information, billing information and basic electric, water, fiber, gas and wastewater loading data necessary to approve, design and install sufficient facilities based on Load and usage information provided by the Applicant. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No 32 Utility Users Tax (UUT) A City of Palo Alto Tax imposed on Utility Charges to a Water, Gas, and/or Electric Service Customer. Such Charges subject to Tax may include Charges made for Electricity, Gas, and Water and Charges for Service including Customer Charges, Service Charges, Standby Charges, Charges for Temporary Services, Demand Charges, and annual and monthly Charges, as described in Chapter 2.35 of the Palo Alto Municipal Code. Wastewater Utility Service provided to residents and business owners in the City of Palo Alto. Wastewater Utility Services include collection and treatment of wastewater.sewage for residents and business owners in the City of Palo Alto. Wastewater Collection Service is provided by the City of Palo Alto Utilities Department, and Wastewater Treatment Service is provided by the City of Palo Alto Public Works Department. Wastewater Main The collector pipes for numerous Sewer Laterals from an area or neighborhood. Wastewater Mains convey the wastewater to larger trunk sewer lines or to a water quality treatment plant. Water A Utility Service provided to residents and business owners in the City of Palo Alto for retail use. Potable Water Service is provided by the City of Palo Alto Utilities Department. Water Distribution The process of delivering potable water to customers on a utility’s distribution system. Transmission lines carry potable water from the San Francisco Public Utility Commission’s Hetch Hetchy System to receiving stations in Palo Alto, which then distribute the water over distribution lines that extend throughout the Service Territory. In cases of reduced water supply from Hetch Hetchy, local wells in Palo Alto can also withdraw potable water from local aquifers and inject it into the Water Distribution System. Water Column (WC) A pressure unit based on the difference in inches between the heights of water columns as measured in a manometer. 6” WC = 0.217 psi; 7” WC = 0.25 psi. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 1 A. GENERAL Rule and Regulation 3 describes Services that are offered within the jurisdictional boundaries of the City of Palo Alto. For Rules specific to each type of Service, please refer to the followingCity’s complete Utility Rules and Regulations: which are published on the City’s website. Rule and Regulation 20 – Special Electric Utility Regulations Rule and Regulation 21 – Special Water Utility Regulations Rule and Regulation 22 – Special Gas Utility Regulations Rule and Regulation 23 – Special Wastewater Utility Regulations Rule and Regulation 24 – Special Refuse Service Regulations Rule and Regulation 25 – Special Storm and Surface Water Drainage Utility Regulations Rule and Regulation 26 – Special Fiber Optics Utility Regulations B. ELECTRIC SERVICE 1. BASIS OF SERVICE a. Unless otherwise provided in a Rate Schedule or contract, CPAU’s Electric rates are based upon the furnishing of Electric Service to Customer Premises at a single Point of Delivery at a single voltage and phase classification. Unless specified otherwise, each Point of Delivery will be metered and billed separately under the appropriate Rate Schedule. Any additional Service supplied to the same Customer at other Points of Delivery or at a different voltage or phase classification will be separately metered and billed. b. The type of distribution Service (voltage, Secondary, Primary) available at any particular location may be determined by inquiry to a CPAU Engineering representative. c. If the Customer, for his or her convenience, requests Secondary or Primary Services at an alternate Point of Delivery other than the normal Point of Delivery as determined by CPAU, the Customer will be responsible for all costs of providing Secondary or Primary Services at the alternate location. dc. CPAU assumes no duty, responsibility or liability for inspecting, validating or approving the safe operating condition of the Customer’s Service, appliances, or equipment downstream of the Utility Meter. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 2 e. See Rule and Regulation 20. "Special Electric Utility Regulations" regarding special Service requirements. 2. LOCATION OF POINT OF SERVICE a. SECONDARY SERVICE 1. OVERHEAD SERVICE AT SECONDARY VOLTAGES The Point of Service for Overhead Service at secondary voltages will normally be located at a power pole on the perimeter of the parcel to be served, which is, in CPAU’s judgment, most conveniently located and in compliance with CPAU standards and specifications and applicable building and electrical codes. 2. UNDERGROUND SERVICE AT SECONDARY VOLTAGE The Point of Service for Underground Service at secondary voltages will normally be located at the Secondary connectors of the transformer serving the Customer’s Load, or in the Secondary hand hole or utility box, if available. b. PRIMARY SERVICE The Point of Service for Primary Service will normally be at the point near the property line of the premises to be served which is, in CPAU’s judgment, most conveniently located with respect to CPAU’s transmission or distribution facilities. c. EXCEPTIONS c. ALTERNATE DELIVERY POINTS 1. Customers may request Secondary or Primary Services at an alternate Point of Delivery other than CPAU’s normal Point of Delivery. If approved by CPAU, the Customer will be responsible for all costs of providing Secondary or Primary Services at the alternate location and may be subject to Special Facilities Charges. 2. If several buildings are occupied and used by one Customer in a single business or other activity, CPAU may, at its discretion, furnish Service for the entire group of buildings through one Service connection at one Point of Service. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 3 3. EQUIPMENT REQUIREMENTS a. PAD-MOUNTED EQUIPMENT All new equipment in underground areas required to provide Electric Service to a Customer will be pad-mounted. In addition, any three-phase Electric Service connection and any Electric Service connection rated greater than 400 Amps which is located either in an underground or overhead area must be served from aby underground cables and pad-mounted transformerequipment. The Utilities Director, or his/her designee, may authorize: 1) an exception to the pad- mounted requirements above provisions when, in his/her opinion, a pad-mounted equipment installation in any particular instance would not be feasible or practical or 2) installation of Electric Service equipment, such as in locations with limited access byor a lack of suitable space for utility equipment. Such installations will be considered “Special Facilities” as defined in Rule and Regulation 20, and the Applicant will be responsible for theall costs described in that Rule and outlined in the Service Contract asas further described in Rule and Regulation 520. b. ALTERNATE POINT OF DELIVERY LOCATIONS Alternate Point of Delivery locations cause delays in repairs or Service restoration during emergencies. If the Applicant wants a Point of Delivery at a location other than at the locationthat determined by CPAU, CPAU will work with the Applicant to assist in the selection of, and must approve, the alternate Point of Delivery location for the Electric Service equipment within the boundaries of the Applicant’s property. When the Applicant chooses aAlternate Point of Delivery location other than the location which has been determined by CPAU, the Applicant must acknowledge that such an alternate Point of Delivery locationlocations will cause CPAU personnel to incur delays when performing repairs or Service restoration during emergencies. In addition to beingbe considered “Special Facilities” as defined in Rule and Regulation 20, and the Applicant will be responsible to pay for the initial cost of installation of such Electric Service equipment in an alternate location, the Applicant will also be responsible to pay for, as well as any future additional labor, equipment, and material costs incurred by CPAU necessary to facilitate replacement, removal, or relocation of any Electric Service equipment which has been installed in an alternate Point of Delivery location at the Applicant’s request. c. SCREENING Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 4 Any installation intended to assist in visual screening of Electric Service equipment by landscaping or structures must be constructed in a manner which meets all of CPAU’s clearance standards. CPAU will assist Customers/Applicants in identifying acceptable screening alternatives to minimize aesthetic impacts of Electric Service equipment. The plans for such screening must be approved by the CPAU prior to beginning work on the screening installation. 4. EMERGENCY AND STANDBY SERVICES CPAU may provide back-up, Emergency, and other Standby Service to Customers, at its sole option and discretion, as Special Facilities. See Rule and Regulation 20 "Special Electric Utility Regulations" regarding special Service Facilities requirements. 5. SERVICE DELIVERY VOLTAGE The following are the standard Service voltages normally available. Not all standard Service voltages are available at each Point of Delivery. These Service voltages are available in locations that already have this Service voltage and have sufficient capacity, as determined by CPAU, to serve the new Load. Any equipment installed on 120/240240V, 3 -wire or 240/120120V, 4-wire Services must have the capability of converting to a 120/208208V, 3 -wire or 208 Y/120208Y/120V, 4-Wire Service. a. DISTRIBUTION OF VOLTAGE Alternating-current Service will be regularly supplied at a nominal frequency of approximately 60-Hertz (cycles per second). Single-Phase Three-Phase Three-Phase Secondary Secondary Primary 120/240240V, 3 -wire 240/120120V, 4-wire* 12,470, 3-wire 120/208208V, 3-wire 240, 3208Y/120V, 4-wire* 208 Y/120480Y/277V, 4-wire 480 Y/277, 4-wire *Only available in special conditions as determined by the Electric Engineering Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 5 Manager. b. All voltages referred to in this Rule and appearing in some Rate Schedules are nominal Service voltages at the Point of Delivery. CPAU’s facilities are designed and operated to provide sustained Service voltage at the Point of Delivery, but the voltage at a particular Point of Delivery will vary within satisfactory operating range limits. c. In areas where a certain standard Secondary voltage is being delivered to one or more Customers, CPAU may require an Applicant for new Service in such areas to receive the same standard voltage supplied to existing Customers. d. CPAU may change the voltage at which Service is delivered, including converting existing 41604,160 volt Primary Service to 12,470 volt Service. If CPAU notifies the Customer that a Service voltage change is necessary, the Customer will be required to provide Service equipment capable of accepting the new voltage and meeting other CPAU requirements. The Customer will bear all costs of providing suitable Service equipment to receive Service at the new voltage. 6. VOLTAGE AND FREQUENCY CONTROL a. Under normal Load conditions, CPAU’s distribution circuits will be operated so as to maintain Service voltage levels to Customers within plus or minus 5 percent of the nominal Service voltage at the Point of Delivery. Subject to the limitations above, CPAU will maintain the voltage balance between phases as close as practicable to 2.5% maximum deviation from the average voltage between the three phases. b. Voltages may be outside the limits specified above when the variations: 1. arise from Service interruptions; 2. arise from temporary separation of parts of the system from the main system; 3. are minor momentary fluctuations and transient voltage excursions of short duration which may occur in the normal operation of CPAU system; 4. are beyond CPAU’s control. c. Due to conditions beyond the control of CPAU, the Customer, or both, there will be infrequent and limited periods when voltages will occur outside of the nominal Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 6 Service voltage ranges. Utilization equipment may not operate satisfactorily under these conditions, and protective devices in the equipment may operate to protect the equipment. d. Where the operation of the Customer’s equipment requires stable voltage regulation or other stringent voltage control beyond that supplied by CPAU in the normal operation of its system, the Customer, at its own expense, is responsible for installing, owning, operating, and maintaining any special or auxiliary equipment on the Load side of the Service Point of Delivery as deemed necessary by the Customer. e. The Customer will be responsible for designing and operating its Service facilities between the Point of Delivery and the utilization equipment to maintain proper utilization voltage at the line terminals of the utilization equipment. f. The Customer may not impose a Load on CPAU’s system that will cause the voltage limits in this section to be exceeded for an adjacent Service delivery point. g. When there is reasonable indication of a problem, CPAU will test for excessive fluctuations at its own expense. Voltage checks requested by the Customer more than once in any twelve -month period will be paid by the Customer, unless CPAU determines that excessive voltage fluctuation exists that does not originate from the Customer’s equipment. h. CPAU may institute measures to prevent the continuous operation of equipment detrimental to Service to other Customers or may discontinue Electric Service to the offending Customer. (See Rule and Regulation 20, Special Electric Utility Regulations). i. Customers are responsible for protecting their connected Loads, audio, video, and electronic equipment, including computers, from sudden voltage or frequency fluctuations outside nominal Service and frequency ranges. Such protection may include, but is not limited to, surge protectors. 7. GENERAL LOAD LIMITATIONS a. SINGLE-PHASE SERVICE 1. Single-phase Service normally will be 3-wire, 120/240 volts (or 3-wire, Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 7 120/208 volts at certain locations as now or hereafter established by CPAU) where the size of any single motor does not exceed 7-1/2 horsepower (10 horsepower at the option of CPAU). For any single-phase Service, the maximum Service size will be 400 amperes, unless approved by the Utilities Director or his/her designee. If the Load exceeds the capability of a 400- ampere single phase Service, then the Service will be three-phase. 2. In locations where CPAU maintains a 120/208 volt secondary system, 3- wire single-phase Service normally will be limited to that which can be supplied by a main switch or Service entrance rating of 200 amperes. Single-phase Loads in these locations in excess of that which can be supplied by a 200-ampere main switch or Service entrance rating normally will be supplied with a 208Y/120 volt, three-phase, 4-wire Service. b. THREE-PHASE SERVICE (480 VOLTS OR LESS) Minimum Load Maximum Demand Normal Voltage Requirements Load Permitted 240/120 5 hp, 3-phase connected 400 Amperes300kVA 240 5 hp, 3-phase connected 400 Amperes 208Y/120 Demand Load 75 kVA 500 kVA 480Y/277 Demand Load 11275 kVA 2,500 kVA (See Note 1) Note 1. Applicants or existing Customers with a planned or existing single or multiple building development having a maximum Demand in excess of 2500 kVA, as determined by CPAU, willmay be required to take delivery at the available primary voltage and are required to provide their own primary switchgear and transformer(s). Determination of maximum Demand and Service voltage will be made by CPAU and the decision of the Electric Engineering Manager will be final. 1. Where three-phase Service is supplied, CPAU reserves the right to use single-phase transformers, connected open-delta or closed-delta, or three- phase transformers. 2. Three-phase Service will be supplied for installations meeting the requirements of section 7(b). If three-phase Service is not readily available, Service will be provided in accordance with Rule and Regulation 20, Special Electric Utility Requirements. 3. Residential Applicants or Customers requestingwhose load justifies a three- Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 8 phase Service will be responsible for all labor and material costs required to provide Service, including the cost of the transformer. These installations are not considered “Special Facilities” as described in Rule and Regulation 20. 4. An Applicant or existing Customer requiring Service with a maximum Demand in excess of 75075 kVA, as determined by CPAU, will be served by a padmountpad-mount transformer. No submersible or vault-installed transformers in excess of 750 kVA will be installed by CPAU. Where an existing underground Service must be upgraded beyond 750 kVA, the Customer will be required to provide adequate space for installation of the padmountpad-mount transformer. In the event the Customer is unable to provide adequate space for the padmount transformer, then the Customer must make arrangements at his or her expense to receive Service at primary voltage and associated equipment. c. THREE-PHASE SERVICE (OVER 2,000 480 VOLTS) The following three-phase primary voltage may be available as an isolated Service for a single Applicant; and, where that Applicant’s Demand Loadpeak demand justifies such voltage. The determination will be made, as determined by CPAU. in its sole discretion. Nominal Voltage Minimum Demand Maximum Demand Normal Voltage Bank Installed Load Permitted 4,160 500 kVA 3,600 kVA 12,470 1,000 kVA 1110,000 kVA Note: 4,160 volt Services will not be furnished for new Services. 8. TEMPORARY SERVICE Temporary Service is Electric Service which, as determined by CPAU in its sole discretion, is of an indefinite or impermanent duration at a single location, or any other Service which CPAU estimates will last less than one year. CPAU will furnish Temporary Service if the furnishing of such Service will not create undue hardship for CPAU, or its Customers, and if all of the following conditions are met: a. The Customer is solely responsible for any and all costs of CPAU’s provision Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 9 and/or removal of Temporary Service, including any Temporary Service and/or Connection Charges. b. The Applicant for such Temporary Service can apply for Service on an Application form provided by CPAU Engineering and must pay to CPAU in advance the cost of installing and removing any facilities necessary in connection with the furnishing of suchTemporary Service by CPAU. c. Each Applicant for Temporary Service must prepay a Temporary Service Charge in accordance with Electric Service Connection Charges in Rate Schedule E-15. d. If the Temporary Service connection time exceeds one- year, the Customer must apply for an extension of the Temporary Service and pay applicable Charges. The Director of Utilities or his/her designeeThe Engineering Manager will determine if the Service should be reclassified as a permanent Service. If the Applicant fails to seek an extension for Temporary Service that exceeds one- year, CPAU may disconnect the Service. 9. SERVICE DOWNSTREAM OF METER CPAU assumes no duty or liability for inspecting, validating or approving the safe operating condition of the Customer’s Service, appliances, or equipment downstream of the Utility Meter. C. DARK FIBER OPTIC SERVICE Dark Fiber Optic Service includes the custom construction and licensing of single mode Fiber routes between points within the City of Palo Alto. It is the Customer’s responsibility to establish all electronic devices and networks required to pass data over their licensed CPAU Dark Fiber routes. 1. LICENSING SERVICES All Dark Fiber routes are licensed in accordance with the currently approved Dark Fiber Rate Schedules, and in compliance with the Utilities Rules and Regulations. See Rule and Regulation 26, “Special Fiber Optic Utility Regulations,” regarding special Service requirements. All CPAU fibers terminate within the jurisdictional boundaries of the City Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 10 of Palo Alto. 2. OTHER SERVICES CPAU offers custom Dark Fiber construction and ancillary Services such as Fiber Optic cable splicing, engineering feasibility studies, and when specifically requested by the Customer, multimode Fiber Optic cable installations. 3. QUALITY Dark Fiber routes in the City of Palo Alto are comprised of single mode Fiber Optic cable that complies with generally accepted industrial standards and specifications. All construction is done using industry accepted techniques and procedures. All constructed routes are Performance Testedperformance tested to assure the industry quality standards are met. D. WATER SERVICE 1. 1. SOURCE OF SUPPLY CPAU’s primary source of Water is the Hetch Hetchy aqueduct system, managed by the San Francisco Public Utilities Commission (SFPUC). CPAU wells also provide Emergency supply. See Rule and Regulation 21, “Special Water Utility Regulations” regarding special Service requirements. 2. 2. QUALITY Hardness generally varies between 1 and 4 grains per gallon depending on the source. An analysis of the mineral content of the Water is available upon request from CPAU Engineering. 3Water quality information is available in the Annual Water Quality Report published by CPAU. 3. CROSS CONNECTION CONTROL AND BACKFLOW PREVENTION ASSEMBLIES As part of the City of Palo Alto’s Water Service, the Utility maintains a Cross-Connection Control Program (CCCP) to safeguard the public drinking water system from pollutants and contamination. Cross-connections—any actual or potential connection between Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 11 potable water and a non-potable source—can pose a risk to water quality. Backflow, the reversal of water flow from a Customer’s Premise into the public water system, can introduce contaminants and compromise the safety of the water supply. To prevent this, the City requires Backflow Prevention Assemblies at Service connections where a cross-connection hazard has been identified. Customers are responsible for ensuring that required Backflow Prevention Assemblies are installed, tested annually, and properly maintained in accordance with the California Health and Safety Code (HSC) Section 116555 (a)(2), and the latest Cross-Connection Control Policy Handbook adopted by the State Water Resources Control Board. The City provides annual notifications to Customers with testing requirements and maintains a list of certified backflow testers. Customers failing to meet the Cross Connection Control and Backflow Prevention Assembly requirements may experience Service interruptions, fees, or other enforcement actions necessary to protect the integrity of the public water system. 1.4. PRESSURE Water pressure varies from 30 to 125 pounds per square inch. CPAU maintains an average of 50 pounds per square inch, with the maximum and minimum pressures being experienced at the lower and higher elevations of the Distribution System. CPAU assumes no responsibility for loss or damage due to lack of Water pressure but agrees to furnish such pressures, upon request, as are available in its general Distribution System. If low Water pressure occurs due to additional on-site development, it will be the responsibility of the property ownerCustomer to replace the existing Water Service with a new Water Service designed for the current site. All costs of the required new Service upgrade will be borne by the property ownerCustomer. 4. 5. TREATMENT CPAU currently does not treat Water supplied by the SFPUC. The pH of the Water supplied is adjusted by the SFPUC to reduce its corrosive action. 5.6. SERVICE DOWNSTREAM OF METER CPAU assumes no duty or liability for inspecting, validating or approving the safe operating condition of the Customer’s Service, appliances, or equipment downstream of the Utility Meter. E. GAS Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 12 1. TYPES OF SERVICES CPAU provides Gas supply, transportation, and Distribution Services. 2. KIND AND HEATING VALUE CPAU purchases Gas from multiple Gas suppliers. The heating value of Gas supplied varies. The average monthly heating value in British Thermal Units (Btu)-dry basis per cubic foot of the Gas served may vary within the limits of 750 to 1150 Btu. This average heating value is converted to a Therm factor for use as one of the factors used in calculating a composite multiplier for billing purposes. The Therm factor will be based upon the heat factor used by CPAU’s supplier of Gas for the preceding month. Gas is supplied by CPAU either at standard “low pressure” or at “medium pressure”. Low pressure Service is available at all points where Gas is supplied. Where available from existing high pressure mains, at the option of CPAU, high pressure Service may be supplied. However, CPAU reserves the right to lower the pressure or to discontinue the delivery of Gas at high pressure. The standard pressure for low pressure is seven inches of Water Column (WC), which is approximately 1/4 pound per square inch (psi) above atmospheric pressure. In limited circumstances, increased pressure may be provided for domestic use at 14” Water Column. This increased pressure will only be provided for domestic use if the houseline size required is greater than 2” diameter, or CPAU determines, based upon satisfactory information from the manufacturer, provided by the Customer, that an appliance to be located in the Customer’s residence requires increased pressure at the inlet that cannot be obtained by resizing or relocating the houseline. Increased pressure may be provided for commercial uses only if the use of the houseline size required is greater than 4” diameter, or evidence as described above establishes that equipment on the site requires increased pressure at the inlet that cannot be obtained by resizing or relocating the houseline. For commercial uses, the available pressures are 7” WC, 14” WC (approximately 1/2 psi), 1 psi, 2 psi and 5 psi. All increased pressure above 7” WC requires review and approval of the Engineering Manager, a plumbing permit, and testing of the existing Gas piping with a building Inspector present in accordance with the latest adopted version of the California Plumbing Code. See Rule and Regulation 22, “Special Gas Utility Regulations” regarding special Service requirements. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 13 3. DETERMINATION OF THERMS TO BE BILLED The unit of measure for billing is the Therm. Gas Meters measure the volume of Gas in cubic feet of gas (cf) at ambient temperature and pressure conditions. Therms are derived from the metered data by subtracting the Meter reading for the previous reading cycle from the current reading. The difference (uncorrected cf) is multiplied by the pressure factor required to convert the measured consumption volume to a standard volume (at standard temperature and pressure conditions). This standard volume, in pressure-corrected cf, is then multiplied by the Therm factor (a variable determined by periodic analysis of CPAU’s Gas supply) to produce the final number of Therms billed. The composite correction factor (the product of the Therm factor and the pressure correction factor) is shown on bills under the heading “multiplier.” 4. SERVICE DOWNSTREAM OF METER CPAU assumes no duty or liability for inspecting, validating or approving the safe operating condition of the Customer’s Service, appliances, or equipment downstream of the Utility Meter. F. WASTEWATER COLLECTION AND TREATMENT 1. COLLECTION CPAU operates and maintains a Wastewater Collection System separate from the stormStorm and surfaceSurface Water Collection System. A connection to the Wastewater Collection System is required for all Water users where Wastewater Service is available. For the disposal of Wastewater from basements and floors below ground level, it will be necessary for the Customer to provide pumps or ejectors are required for satisfactory drainage, as approved by the Water, Gas, and Wastewater Engineering Manager. If the elevation of the basement floor is above the rim elevation of the next upstream manhole, Applicant must provide a survey by a licensed Civil Engineer indicating the elevations of the basement floor and the rim elevation of the next upstream manhole. Submission of this survey and approval by the Engineering Manager is required for exemption from the pump/ejector requirement. 2. REGULATION Chapter 16.09 of the Municipal Code regulates the discharge into the Wastewater Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 14 Collection System of substances other than domestic Wastewater. See Rule and Regulation 23, “Special Wastewater Utility Regulations” regarding special Service requirements. 3. TREATMENT The collection system transports the Wastewater to the Palo Alto Regional Water Quality Control Plant (RWQCP) for treatment. At this tertiary treatment plant, the City of Palo Alto processes the Wastewater from Mountain View, Los Altos, Los Alto Hills, Stanford University, and East Palo Alto Sanitary District, as well as its own. The treatment is performed in accordance with the National Pollution Discharge Elimination System Permit issued by the San Francisco Bay Area Regional Water Quality Control Board before the treated water is discharged into the San Francisco Bay Estuary. 4. LIMITATION OF SERVICE CPAU reserves the right to limit the size of connection and the quantity of wastes disposed and to prohibit the use of the sewer system for disposal of toxic or hazardous wastes detrimental to the Wastewater system or treatment plant. G. REFUSE SERVICE 1. REGULATION All Refuse Services are governed by Chapter 5.20 of the Palo Alto Municipal Code, regulations promulgated by the City Manager pursuant to Chapter 5.20, these Rules and Regulations, and the contract between the City and the City’s Collector.contracted refuse collector. See Rule and Regulation 24, “Special Refuse Service Regulations” regarding special Service requirements. 2. REFUSE COLLECTION Refuse Service is provided to all Customers by the City’s Collector.contracted refuse collector. Customers must subscribe to and pay for Refuse Service and for a number of Containers to hold all Solid Waste created, produced or accumulated at or on their Premises during a one-week period, unless a different frequency for a collection schedule has been approved or directed by Public Works. Each Customer will receive collection Services on a specified day of each week and use the City Collector’scontracted refuse collector’s provided Containers for Service. Customers wanting to supply their own container must check with the City Collectorcontracted refuse collector to ensure compatibility with the collection vehicles. The automatic standard Service for Solid Waste Service Charge is one 32-gallon Container for Residential Service and one 64-gallon Container for Commercial Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 15 Service. All Customers may change Service levels to meet their refuse needs as specified above. Solid Waste in excess of the Service Charge subscribed by the Customer will be removed by the City’s Collectorcontracted refuse collector for an additional Charge upon Customer request or notification. Customers exceeding their subscribed Service are required to subscribe to additional collection Services at the City-established rates. H. STORM AND SURFACE WATER DRAINAGE 1. RESPONSIBILITY AND PURPOSE The City of Palo Alto Public Works Department is responsible for all Drainage Facilities in the street and public right of way that collect Storm and Surface Water and convey it to the major channels and creeks within the jurisdictional boundaries of the City of Palo Alto. Examples include curbs and gutters, catch basins, pipelines, culverts, street, channels and pumping stations. The purpose of the Storm and Surface Water control facilities is to improve the quality of control, or protect life or property from any storm, flood or surplus waters. See Rule and Regulation 25, “Special Storm and Surface Water Drainage Regulations,” regarding special Service requirements. 2. STORM DRAINAGE FEE A Storm Drainage fee will be payable to the City monthly by the owner or occupier of each and every developed parcel in accordance with Rule and Regulation 25. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 APPLICATION FOR SERVICE RULE AND REGULATION 4 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-01-2026 Sheet No 1 A. APPLICATION FOR SERVICE 1. This Rule applies to all Metered and Unmetered Utility Services. Metered Services include Electric, Fiber Optic, Water, Gas and Wastewater Collection Utility Services are provided by the City of Palo Alto Utilities Department (CPAU), andWater Service. Unmetered Services include Refuse and Recycling, and Storm and Surface Water Drainage Services are provided by the City of Palo Alto Public Works Department. CPAU process all, and Wastewater Collection, as well as Dark Fiber licensing and Fiber Broadband Internet subscriptions, which require separate Customer agreements whose application requirements may vary from this Rule. CPAU processes applications for all Services. Metered and Unmetered Services: Refuse and Recycling, Storm and Surface Water Drainage, and Wastewater Collection are unmetered Utility Services. Electric, Gas, and Water Services are Metered Services. Monthly Charges for unmetered Utility Services are applied to an existing Account when at least two of the three Metered Services are also active and the Account is in good standing (not suspended). 2. An Applicant’s request for Service does not bind the City to serve except under conditions reasonable and acceptable to CPAU in its sole discretion, nor does it bind the Customer to take Service for a longer period than the minimum requirements of the applicable Service. 3. CPAU will requirerequires each prospective CustomerApplicant for Service to provide any information that may be reasonably needed for CPAU to furnish Service, administer the Account, and to allow for collection action in the event of payment default. This information may include, but is not limited to, the following: For Residential Customers: a. Legal name(s) of Applicant. b. Name of a spouse, domestic partner or other Person(s) identified as a responsible party for the Account by the Applicant and authorized to access and manage the Applicant’s Utilities Account. Without the addition of an authorized responsible party, access and management of the Utilities Account will be restricted to the Applicant/Customer. c. A Customer’s surviving spouse, domestic partner or estate executor can be added to the Account upon furnishing proof of the Customer’s death or incapacity. A surviving sibling or other family member will be required to apply for a new Utility Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 APPLICATION FOR SERVICE RULE AND REGULATION 4 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-01-2026 Sheet No 2 Account. For Commercial Customers: a. Legal business name. b. Responsible party for Utilities bill payment. c. Address of Premises to be served. d. Federal Tax ID number. For all Customers: a. Effective date of Service. b. Physical address to which bills or other communications are to be mailed or delivered. c. Whether Premises have been previously served. If the Applicant requires Service upgrades, and/or new Meters installed, Utility Services will be installed between 30 and 45 days following receipt of full payment. Fiber Optic installations will be completed between six to eight weeks following the receipt of full payment. c. Email to which bills or other electronic communications are to be delivered. d. Whether Applicant is the property owner, agent or tenant of Premises to be served. e. Purpose for which Service is to be used, for North American Industry Classification System reporting purposes. f. Rate Schedule desired, if an optional rate is available. g. Identifiers, unique to the Applicant or Customer, as required to establish credit with CPAU to manage the security of the Account, maintain communication with the Customer, and allow for collection action in the event of payment default. These include: 1. Social Security Number (last 4 digits); 2. California Driver’s License Number; 3. Passport Number; 4. Employer Name; 5. Business Telephone; 6. Primary Contact Telephone Number (also used for emergencies); 7. Alternate Contact Telephone Number; 8. Email Address. Customer refusal to provide a required identifier will terminate the Application for Service process. 4. Applicants for Commercial Service at more than one location must furnish information and Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 APPLICATION FOR SERVICE RULE AND REGULATION 4 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-01-2026 Sheet No 3 establish credit for each location in accordance with section A.3 and Rule and Regulation 6 (Establishment and Re-establishment of Credit). 5. For Residential Customers: a. Legal name of Applicant. b. Name, contact information, and Government-issued ID, of a spouse, domestic partner or other Person(s) identified as a responsible party for the Account by the Applicant who is authorized to access and manage the Applicant’s Utilities Account. Without the addition of an authorized responsible party, access and management of the Utilities Account will be restricted to the Applicant/Customer. The Applicant and additional responsible parties on the same Application for Service or established Account will be jointly and severally liable for Utility Services supplied. Only one bill will be rendered for such joint Service. Applicants may designate a third party to receive notices of termination, discontinuance of Service, or other matters affecting the provision of Service. c. If a Customer becomes incapacitated, that Customer’s spouse, domestic partner, or responsible party can be added to the Account upon furnishing legally valid proof of the Customer’s incapacity. d. If a Customer is deceased, that Customer’s Account will be closed and the deceased Customer’s surviving spouse, domestic partner, responsible party, or estate executor who is not currently listed on the account may apply to establish a new Utility Account for the Premises. For Commercial Customers: a. Legal business name. b. DBA Name (if applicable) c. Responsible party for Utilities bill payment. d. Responsible party for Bankruptcy. ed. Address of Premises to be served. 6. A tenantfe. Federal Tax ID number. gh. Applicants for Water Service must comply with the City of Palo Alto Utility Rule and Regulation 21, (E) Water System Protection. Customers must complete and provide CPAU with a Hazard Survey to identify actual or potential Cross Connection risks, determine the degree of hazard at the Service connection, and establish the appropriate level of backflow protection required. The Hazard Survey will be included as part of the Water Service Application and is administered in the Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 APPLICATION FOR SERVICE RULE AND REGULATION 4 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-01-2026 Sheet No 4 form of a written questionnaire, available from CPAU upon request or at www.paloalto.gov/backflow. 4. An Applicant who opens an Account for a metered Service serving more than one dwellingfacility will be required to provide a letter in writingwritten confirmation to CPAU that he or shethe Applicant understands that the Meter(s) serves additional dwellings and that he or she is willing to acceptfacilities and the Applicant accepts responsibility for all Charges on said Meter(s). Otherwise, the Account may be opened in the name of the property owner or property manager. B. CHANGE IN CUSTOMER’S EQUIPMENT OR OPERATION 1. Customers must give CPAU written notice of any material changes in the size, character, or extent of Utilities equipment or operations for which the City is supplying Utility Service before making any such change. 2. Notwithstanding any Rule and Regulation to the contrary, no change or alteration of any Utility Service, agreement, connection, or facility, including any installation or reinstatement thereof, will be made or permitted by CPAU where the purpose or effect would be to serve, facilitate or make possible a use or occupancy of a structure or other condition which is or would be in violation of the Zoning Ordinance, the Building Code or any ordinance of the City of Palo Alto. C. RIGHTS OF WAY The CityCPAU will not connect with, or render Service to, an Applicant unless and until the ApplicantCPAU has obtained or been granted all necessary Utility operating rights, including rights-of-way, Easements, and Applicant has obtained all necessary permits. DC. RESALE PROHIBITED 1. Customers may use Services only for the purposes specified at the time of application for Service. Utility Services may not be resold to another entity except as provided in this Rule. Section D.1. “SUBMETERING AND MASTER-METERING”. 2. Premises that are receiving Service in conflict with this Rule as of the effective date of this Rule may continue to receive Service under such conditions if so authorized in writing by Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 APPLICATION FOR SERVICE RULE AND REGULATION 4 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-01-2026 Sheet No 5 the City. 23. Sub-metering of individual units is considered resale of Utilities Services and is prohibited by this Rule and Regulation, with the exception of Submetering and Master-Metering, which are permitted where conducted in accordance with Section ED.1. “SUBMETERING AND MASTER-METERING” of this Rule.”. ED. SUBMETERING AND MASTER-METERING 1. 1. Property owners/managers may allocate the cost of Submetering and Master- Metering Utility Services to individual tenants. Such Submetering and Master-Metering must be conducted in accordance with the requirements of section 739.5 of California Public Utilities Code and section 798.40 of the California Civil Code, as applicable. Under no circumstances can the total costs of the Utility Services allocated to tenants exceed the costs of the Utility Services billed to the property owner by the City.Whenever Gas or Electrical Service, or both, is provided by a Master-Meter customer to users who are tenants of a mobile home park, apartment building, or similar residential complex, the Master-Meter Customer shall charge each user of the Service at the same rate that would be applicable if the user were receiving gas or electricity, or both, directly from the gas corporation or load-serving entity, as defined in California Public Utilities Code Section 380. The property owners/managers may allocate the cost for a third-party billing service to individual tenants, to the extent that the total costs allocated, and the individual costs assessed under Submetering and Master-Metering do not exceed the cost of third - party billing services to the property owner/manager. A property owner must disclose all information used to determine a tenant’s Utility bill to the tenant upon request, including current Utility costs, copies of prior Utility bills, Submetering and/or Master-Metering records, and third-party tenant billing invoices. Resolution of Submetering or Master-Metering Utility bill disputes between property owners and tenants can be mediated through the City of Palo Alto’s Landlord/Tenant Mediation Services Mandatory Response Program. 2. Customers who license Fiber Optic Services may use Fiber Optics to serve themselves or third parties; however, compliance with all Rules and Regulations, and payment of all Charges is the responsibility of the license holder. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SERVICE CONTRACTS RULE AND REGULATION 5 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-20-201606-0111-2026....................................... Sheet No 1 A. TYPES OF SERVICE AND INSTALLATION CONTRACTS For all Utility Services provided, the The City in its sole discretion may require a written agreementcontract for new or existing Customers. Contracts, whenrever a Customer requires or requests installations or relocations of CPAU-owned or maintained infrastructure, upgrades and modifications to CPAU-owned and maintained infrastructure, and/or special Utility Services from CPAU. CPAU’s contract requirement may apply to standard, custom, or special installations and Service offerings. The following is an illustrative and non-exclusive list of special Services and installations that may be the subject(s) of a contract. Additional Services may require contracts not listed here, at the discretion of the Director of Utilities.a written contract between Customer and CPAU: 1. Line Extensions 2. Temporary Service 3. Special Facilities 4. Utility Service to special districts and institutions 5. Work performed for other agencies at their expense 6. Special Metering and/or Billing Services 7. Special Energy Services 8. Long-term Service agreements greater than 3 years 9. Loans and leases to finance efficiency improvements at a Customer’s site 10. Loans and leases to improve power quality or reliability at a Customers’ site 11. Standby Service 12. Purchase, lease, installation, connectioninterconnection, or maintenance of on-site or distributed generation or Energy Storage Facility. 13. All Dark Fiber Optic Services 14. ReserveReservation of Electric Capacity 15. Installation of additional Service or lateral connections 16. Fiber Internet Services B. CONTRACT APPLICATION PROCEDURES 1. Customers shall complete and execute applicable contract form(s) or letter(s), as necessary. 2. Depending on the type of Service contract and at the request of CPAU, Customers shall request consideration for a special contractual agreement in writing to the Director of Utilities and/or the Director of Public Works specifying their objectives, including the desired terms and conditions of the contract. 3. Customers shall pay all applicable costs, fees and deposits in accordance with the terms of Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SERVICE CONTRACTS RULE AND REGULATION 5 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-20-201606-0111-2026....................................... Sheet No 2 the contract. 4. Customers shall comply with the City’s insurance requirements. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 1 A. CUSTOMER-INITIATED TERMINATION OF UTILITY SERVICE 1. A Customer requesting termination of Utility Service(s) must notify the CPAU Customer Service Office, in writing, at least three business days before the Customer’s requested Service termination effective date. Upon receipt of such notice, CPAU has no obligation to render a Service (whether metered or unmetered) after the requested termination effective date of such change, and CPAU will discontinue the Customer’s responsibility for that Service. Final bills will be prorated. Customer must provide a forwarding address for Service supplied to the Premises after that date. final billing purposes. 2. A Customer vacating a Premise to move to another Premise served by CPAU, but wishing Service to continue beyond the date vacated, must provide an a termination effective date of termination to the CPAU Office or Call Center at the time of the request for establishment of Service for the new Premise. The Customer is financially responsible for all Service supplied prior to the Service end date, and Customer must provide a forwarding address for final billing purposes.to the vacated Premises. B. CPAU-INITIATED TERMINATION OR DISCONNECTION OF SERVICE FOR REASON OTHER THAN NON-PAYMENT CPAU may terminate or temporarily disconnect Utility Service when an existing Customer, through action or inaction, has not complied with Utility Servicethe requirements as stated inof these Rules and Regulations, or with other applicable lawsLaws. CPAU will terminate or disconnect Utility Service as a last resort. Actions that warrant termination or disconnection of Service include, but are not limited to, the following: 1. Use of Utility Services without having first complied with the requirements for Service. Customers will be responsible for all associated Charges from the date of initial Service as determined by CPAU, up to the maximum period allowed by lawLaw. 2. Vacating Premises without notification to CPAU. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 2 3. Tampering, damaging, interfering with or destroying CPAU equipment, facilities or property. Customers will be liable for all damage to CPAU arising from negligence, lack of proper care, or wrongful act of the Customer or Customer’s tenants, agents, employees or contractors. 4. Nonpayment of bills or anyof proper Charges from special fees, licensing agreements, loans or returned check(s) due to insufficient funds in Customer’s bank account; failure to establish credit, failure to provide adequate credit information, or failure to provide required deposits., 5. Failure to either (i) establish credit (either by failing to provide required credit information or not meeting credit criteria)or (ii) provide required deposits. 6. Theft of Utility Service. 7. Willful waste of Water. 8. Unsafe wiring or equipment on Customer Premises or wiring or equipment that fails to meet CPAU standards or applicable Law. CPAU reserves the right to inspect if CPAU staff reasonably believes that unsafe conditions exist. If the Customer discovers any defect in their Utility Service, the Customer must notify CPAU immediately. 9. Use of Customer equipment that imposes an electrical Load adversely affecting CPAU’s Distribution System operation, Service capacity, or Service to its other Customers. Any Customer that operates Electric equipment including, but not limited to, pumps, welders, furnaces, compressors or other equipment where the use of Electricity is intermittent, and causes significant voltage fluctuations or electromagnetic interference to other Customers, must reasonably limit such impacts or interference upon request by CPAU. The Customer may be required to permanently mitigate any ongoing disruption to the Electric Distribution System to an acceptable level established by CPAU, or avoid the use of such Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 3 equipment. Failure to comply with such mitigation and/or limitation requests may result in immediate termination of Utility Service. 10. Placement, construction, or maintenance of any structure, vegetation, debris, or other object upon the Customer’s Premises that, in CPAU’s judgment, endangers the safe and reliable operation or maintenance of CPAU overhead or underground Electrical, Fiber Optic, Water, Gas and Wastewater facilities. C. PROCEDURES FOR CPAU-INITIATED DISCONNECTION OF SERVICE FOR NON-PAYMENT 1. Prior to physical or remote disconnection for non-payment, CPAU will provide two written notices to the Customer, and/or the third party the Customer has designated to receive such notices, as applicable: a. 10-Day Late Notice: The first “Late Notice” is issued 5 days after the bill due date and informsInforms Customer that a late fee has been charged, and Customer must pay the overdue amount by the date specified to avoid disconnection of Service. b. 48-Hour Disconnect Notice: If payment is not received by the date specified in the 10-day notice, a Disconnect Notice will be delivered to the Customer’s Premises, notifying the Customer that payment must be received within 48 hours or Utilities Services will be disconnected for non-payment. If payment is not received within the 48-hour period, Utilities Services may be disconnected without further notice. The 48-hour Disconnect Notice will include: (1) The name and address of the Customer whose Account is delinquent. (2) The total amount of the delinquency and late fee. (3) The date and time by which payment or arrangements for payment is required to avoid disconnection of Service. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 4 (4) The procedure by which the Customer may initiate a complaint or request an investigation concerning Service or Charges; except that, if the bill for Service contains a description of that procedure, the notice is not required to contain that information. (4) The process for the Customer to request clarification or explanation of the 48- hourHR noticeNOTICE;. (5) The procedure by which the Customer may request amortization of the unpaid Charges. (6) The procedure for the Customer to obtain information on the(6) The availability of financial assistance, including private, local, state, or federal sources, if applicable. (7) The CPAU telephone number of a representative of CPAU whothat can provide additional information or institute arrangements for payment. 2. Customers may contact CPAU Customer Service Center to discuss options for averting disconnection of Service for non-payment: IN PERSON City of Palo Alto Utilities Customer Service Center, Ground Floor/Lobby 250 Hamilton Avenue Palo Alto, CA 94301 BY TELEPHONE PHONE: 650-329-2161 BY MAIL City of Palo Alto Utilities Customer Service Center PO Box 10250 Palo Alto, CA 94303 Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 5 BY E-MAIL UtilitiesCustomerService@cityofpaloaltopaloalto.gov BY CPAU ONLINE PORTAL MyCPAU.org 3. Deferred or Reduced Payments Policy: Customers may contact CPAU Customer Service Center to request deferred or reduced payments based on Customer’s demonstrated financial need.. If deferred payments are approved, CPAU will notify the Customer in writing of the terms of deferred or reduced payment. 4. Alternative Payment Schedule PolicyArrangements: Customers may contact CPAUCPAU’s Customer Service Center to request an alternative payment schedule based on Customer’s demonstrated financial need. An example of a possible alternative payment schedule is the Budget Billing Payment Plan (BBPP) found in Rule and Regulation 11, “Billing, Adjustment and Payment of Bills.” CPAU will notify the Customer in writing of the terms of the alternative payment schedule. 5. To avoid disconnection of Utility Service, a Customer’s outstanding Account balance may be transferred to another Account in the same class of Servicegood standing in that Customer’s name at another location served by CPAU. 6. To avoid disconnection of Utility Service, CPAU may extend payment arrangements for the unpaid Account balance to accommodate a Customer’s financial situation. If the Customer fails to meet the terms of the payment arrangement, the outstanding balance will become immediately due and payable, and the Account Service(s) will be subject to disconnection after expiration of a 48-hour Disconnect Notice. 7. Customers whose Utility Service has been disconnected for non-payment will have their Accounts referred to a collection agency when past-due balances exceed 180 calendar days. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 6 8. Residential metered Utility Services will not be disconnected for non-payment of a bill on any Friday, Saturday, Sunday, legal holiday or at any time during which the Utilities Customer Service Lobby Office or telephone Call Center is closed. Online payments may take up to 24 hours to be received by CPAU. 9. Payments delivered to a City Hall Drop-Box (Plaza or A-Level Garage) and payments made on-line via a City portal may take up to 24 hours to be received and processed. It is therefore strongly recommended that Customers who have received a 48-hour disconnect notice make payment by contacting the Customer Service Center by telephone or in person. 10. Payments made via mail or via a third-party electronic system can take up to 24 hours to process after they have been received by CPAU. CPAU cannot be responsible for the amount of time it takes USPS or a third-party electric system to carry or transmit such a payment to CPAU. 9.11. Utility Service will not be disconnected for non-payment of an incorrect bill until the final corrected bill becomes past due. 10. CPAU’s Disputed Bills Policy can be found in Rule and Regulation 11, “Billing, Adjustment, and Payment of Bills.” 11.12. Utility Service will not be disconnected for non-payment of a disputed bill during investigation or review by CPAU. The non-disputed portion of the Utility bill will remain due and payable. CPAU findings and resolution of a disputed bill will be communicated to the Customer within thirty calendar days of the Customer’s notification to CPAU of the bill dispute. 12.13. Customers in need of assistance with bill payment for their UtilityCPAU Service, due to a reduction in household income resulting from a member of the household being called to active duty status in the military, may apply for shut-off and payment protections for a period of 180 days, pursuant to the California Military and Veterans Code, Section 827, as amended. CPAU, at its option, may extend these protections for an additional 180 days. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 7 D. PRIOR NOTICE EXCUSED IN CERTAIN SITUATIONS CPAU may immediately terminate Utility Services, without notice, for an unauthorized action of a Customer, including, but not limited to: 1. Theft of Utility Service. 2. Willful waste of Water. 3. Unsafe wiring or equipment on Customer Premises or wiring or equipment that fails to meet CPAU standards or applicable law. CPAU reserves the right to inspect if CPAU staff reasonably believes that unsafe conditions exist. If the Customer discovers any defect in their Utility Service, the Customer must notify CPAU immediately. 4. Use of Customer equipment that imposes an electrical Load adversely affecting CPAU’s Distribution System operation, Service capacity, or Service to its other Customers. Any Customer that operates Electric equipment including, but not limited to, pumps, welders, furnaces, compressors or other equipment where the use of Electricity is intermittent, and causes significant voltage fluctuations or electromagnetic interference to other Customers, must reasonably limit such impacts or interference upon request by CPAU. The Customer may be required to permanently mitigate any ongoing disruption to the Electric Distribution System to an acceptable level established by CPAU, or avoid the use of such equipment. Failure to comply with such mitigation and/or limitation requests may result in immediate termination of Utility Service. 5. Placement, construction, or maintenance of any structure, vegetation, debris, or other object upon the Customer’s Premises that, in CPAU’s judgment, endangers the safe and reliable operation or maintenance of CPAU overhead or underground Electrical, Fiber Optic, Water, Gas and Wastewater facilities. E.D. REMOTE DISCONNECT/RECONNECT CPAU will use the remote disconnect reconnect enabled electric meter function for Customer Electric Meters on Customer Electric Services. The use of remote disconnect reconnect Electric Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 8 Meters allows for the disconnection and/or reconnection of an Electrical Service to a Service address without CPAU staff being physically present where the electric Meter is located. Customer is fully responsible for any impacts resulting from the disconnection at the Service address. CPAU reserves the right to remotely reconnect the Electric Meter and it is the Customer’s full responsibility to ensure that all equipment and appliances at the service address pose no potential hazard if and when the Electric Meter is reconnected and the Electric Service is restored. Remote disconnect /reconnect enabled Electric Meters may be installed at any location identified by CPAU using the following guidelines: • A service address that has a high rate of move-in and move-out events where multiple Accounts are opened and closed within a 36-month span. • Any service address that has been physically disconnected for non-payment more than one time in the previous 12 months. • A Meter site location is deemed inaccessible or hazardous for CPAU personnel to access. A remote disconnect/reconnect Electric Meter allows CPAU to disconnect or reconnect Electrical Service to the Service address without CPAU staff physically accessing the electric Meter. CPAU reserves the right to remotely reconnect the Electric Meter and it is the Customer’s sole responsibility to ensure that all equipment and appliances at the service address pose no potential hazard if and when the Electric Meter is reconnected and the Electric Service is restored. F.E. RESTORATION OF SERVICE 1. If a disconnection has been made as a result of non-payment, CPAU will physically restore or remotely reconnect Service to athe disconnected Account whenonce the financial cause for disconnection has been rectified and Customer has paid all proper Charges due, including any additional deposits or reconnection Charges. 2. If a disconnection has been made for any reason other than nonpayment, CPAU will physically restore or remotely reconnect Service to a terminatedthe disconnected Account when it determines that the physical cause for termination has been rectified, safe operating Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-011-2026 Sheet No 9 conditions have been restored, and the engineering and operations requirements for Service have been met, including compliance with CPAU Rules and Regulations. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 1 A. OWNERSHIP OF AND RESPONSIBILITY FOR METERING EQUIPMENT CPAU will own and maintain all Meters, Meter-related equipment and regulators for measuring Electric, Water, and Gas usage by the Customer. For Electric Service, this includes instrument transformers, phase shifting transformers, test switches, and connecting circuitry necessary for measuring Electricity used by the Customer. B. METER INSTALLATIONS 1. LOCATION a. All Meters will be installed by CPAU upon the Customer Premise, and located to be at all times accessible by CPAU or its authorized representatives for maintenance, inspection, reading, and testing. Meter location must be approved by CPAU; placement of Meters above the ground-floor level is not permitted. b. When required in order to comply with current CPAU Rules and Regulations and Utility Standards, the Customer must, at the Customer’s expense, relocate the Meter or Meters to a CPAU-approved location. 2. CAPACITY OF METERS a. CPAU will set Water and Gas Meters to match the Customer’s Demand as stated on the Customers Utility Application/load sheet. CPAU may install Meters with a capacity greater than needed to supply the stated demand if the Customer pays all applicable fees associated with the larger Meter. It is the Customer’s responsibility to submit an accurate Utility application/load sheet for Meter and Service capacity sizing. b. CPAU may, at its option, provide Service to Primary Service Customers at Secondary Service voltage, and apply an adjustment factor to compensate. 3. SEPARATE METERING IMPRACTICAL Where, in the sole opinion of CPAU, it is impractical for CPAU to meter individually each Premise or unit, CPAU may meter only those Premises or units that it is practical to meter, if any. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 2 4. MULTIPLE METERS FOR SAME SERVICE For the purpose of calculating Charges, each Meter on the Customer’s Premises will be considered separately, and the readings of two or more Meters will not be combined, except as follows: a. Where combinations of Meter Readings are specifically provided for in Rate Schedules or via contract with the Customer; b. Where CPAU’s operating convenience or necessity requires the installation of two or more Meters on the Customer’s Premises. 5. SEALING OF METERS All CPAU Meters will be sealed by CPAU and no such seal may be tampered with or broken except by an authorized representative of CPAU. If a Meter is tampered with, bypassed or otherwise compromised by the Customer, CPAU may discontinue and remove the Service in addition to charging for the estimated amount of Utilities used, and pursue all available civil and criminal remedies. If Service is removed, Customer will be responsible for the expense of removal and installation of new Service before the new Service is re-installed and activated. 6. ELECTRIC DEMAND METERS Generally, Demand Meters will not be installed on Loads with an estimated maximum Demand less than six (6) or eight (8) kW or eight (8) horsepower (hp). 7. ADDITIONAL METERING EQUIPMENT CPAU may, at its discretion, install additional Metering Equipment for the purpose of meeting quality control standards, updating outdated equipment, or otherwise improving the functionality of its Utility Services. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 3 C. MULTIPLE-OCCUPANCY BUILDINGS In buildings in which separate Meters are required for each unit to measure separately the Electric Service, Gas or Water supplied to individual Customers, Meters for each Service will be located at one central point, per applicable CPAU standards or as otherwise specified by CPAU. The building owner must clearly mark each Meter position to indicate the particular location supplied by the Meter. Each Water and Gas houseline must be tagged with a brass identification plate showing the final and legal address served by each Meter. If more than one Gas or Water Meter is required to serve a multiple-occupancy building, such as a condominium or townhome, a Public Utility Easement will be required for the Water and Gas Service Lines and Meters. D. MULTI-UNIT STRUCTURES New multi-unit residential structures or mixed-use residential and commercial structures must include a Meter or a submeter for each dwelling unit, so that tenants can be billed accordingly for their utility use. Requests for Master-metered multi-family Residential Service are subject to review and approval by CPAU. ED. MASTER METERING Separate Premises, even though owned by the same Customer, will not be supplied Water, Gas, and/or Electric through the same Meter (i.e. a Master Meter), except as provided herein. 1. 1. RESIDENTIAL a. Customers for whom Water, Gas, and Electric Master-metering was installed prior to July 1, 1982 may continue to obtain Service at a single Point of Delivery through a single Metering installation for two or more single-family dwelling units in the same building on the same parcel, or for two or more multi-family dwelling buildings, provided such buildings are adjacent to each other on an integral parcel of land undivided by a public highway, street, or railway, however, CPAU may require individual Meters to be installed due to new Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 4 construction, reconstruction or remodeling on the impacted Premises, to conform with applicable law, including current City Building and Utility Standards. b. When multiple tenants/units are served through a Master-metered Service Connection, the Master-meter Customer may resell the Service to tenants/units, provided either of the following conditions are met: i. Services are separately metered and resold at rates identical with the CPAU rates that would apply if that Service was furnished to the individual tenants or units directly by CPAU, regardless of the rate the Master-meter Customer is charged; or, ii. The charge to the tenants or units for such Service is absorbed in the rental charges for that individual tenant or unit with no separate identifiable charge for the Service, and the rent does not vary with consumption. 2. MULTI-FAMILIY RESIDENTIAL AND MIXED USE MULTI UNIT BUILDINGS a. New multi-unit residential structures or mixed-use residential and commercial structures must include a Meter or a submeter for each dwelling unit, so that tenants can be billed accordingly for their utility use. Requests for Master- metered multi-family Residential Service are subject to review and approval by CPAU. Customers for whom Water, Gas, and Electric Master-metering was installed prior to July 1, 1982 may continue to obtain Service at a single Point of Delivery through a single Metering installation for two or more single-family dwelling units in the same building on the same parcel, or for two or more multi-family dwelling buildings, provided such buildings are adjacent to each other on an integral parcel of land undivided by a public highway, street, or railway, however, CPAU may require individual Meters to be installed due to new construction, reconstruction or remodeling on the impacted Premises, to conform with applicable law, including current City Building and Utility Standards. New Master-metered multi-family Residential Service requests must meet all applicable Utilities and Metering standards and are subject to CPAU approval. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 5 When multiple tenants/units are served through a Master-metered Service Connection, the Master-meter Customer may resell the Service to tenants/units, provided either of the following conditions are met: Services are separately metered and resold at rates identical with the CPAU rates that would apply if that Service was furnished to the individual tenants or units directly by CPAU, regardless of the rate the Master-meter Customer is charged; or, The charge to the tenants or units for such Service is absorbed in the rental charges for that individual tenant or unit with no separate identifiable charge for the Service, and the rent does not vary with consumption.D. MULTI-UNIT STRUCTURES New multi-unit residential structures or mixed-use residential and commercial structures must include a Meter or a submeter for each dwelling unit, so that tenants can be billed accordingly for their utility use. Requests for Master- metered multi-family Residential Service are subject to review and approval by CPAU. 32. NON RESIDENTIAL CPAU in its sole discretion, may opt to provide Master-metered Gas Service and Electric Service if either of the following conditions are met: a. The building will contain shared Eelectric or Nnatural-Ggas appliances such as central heating, air conditioning, or central domestic hot water and can be shown (using methods of calculation acceptable to CPAU) to be more energy efficient and at a more favorable cost-benefit ratio than would be the case if individual Metering were installed. b. The building is designed to be subdivided or modified after construction to meet changing space needs of multiple tenants. EF. TOTALIZING METERING CPAU may permit totalizing though a single Electric Meter of the Electricity delivered by two or more separate Services if a Customer is served at primary voltage, has an estimated or actual Load greater than 3,000 kVA, and all Services serve a contiguous site. Any exception to CPAU’s standard Metering requirements must be explicitly addressed by a Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 6 Rate Schedule or Customer Contract (Rule 5). FG. METER TESTS Meters will be tested before their installation, except that in the case of newly purchased single phase Electric Meters, the manufacturer’s test may be used as the installation test when CPAU’s random test indicates satisfactory test conditions for a particular manufacturer and a particular shipment. No Electric, Gas or Water Meter will be placed in Service or allowed to remain in Service if it is found to have an error in registration in excess of two percent (2%) under condition of normal operation. 1. Any Customer may request a test of the accuracy of the Meter serving the Customer’s Premises. Prior to the test, the Customer will be required to make a deposit with CPAU as specified in CPAU Rate Schedule C-1. The deposit will be returned to the Customer if, under conditions of normal operation, the Electric, Gas, or Water Meter is found by test to register more than two percent (2%) faster. Otherwise, the deposit will be retained by CPAU to offset a portion of the cost of making such test. Deposits made for Meter accuracy testing will be returned or waived if CPAU determines that the Meter’s current condition requires testing or replacement in advance of the Meter’s scheduled replacement date. 2. The Customer has the right to require that the test for Electric and Gas Meters be made in their presence, or a representative’s presence at the Meter shop. Testing requested for Water Meters will be sent to a third party to conduct the test. A written report giving the result of the test will be supplied to the Customer upon request within ten (10) days of the test. A. H. BILLING PERIOD 1. CPAU will attempt to readcollect a reading for Water, Gas, and Electric Meters at consistent intervals ranging from 27-33 days for each Billing Period. GI. METER READING AND ESTIMATION 1. 2. Under normal conditions, bills will be based upon actualtransmitted Meter readings. Under abnormal conditions, such asincluding, but not limited to Meter Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 7 malfunction, or lack of access to the Meter, or CPAU staffing limitations, the bill for a Billing Period may be based upon estimated Meter readings, typically taken from the historical record of consumption at the Premises. To correct any inaccuracies arising from the use of an estimated Meter reading, CPAU will make reasonable efforts , but does not guarantee, that it will to obtain a Meter reading for the following Billing Period based on an actualupdated Meter reading. 2. 3. CPAU may estimate bills for unmetered Utility Service, for Utility Service from Meters which have been tampered with, have experienced communication failure, or where access has been denied or impeded by the Customer, by the best available means, which may include, but are not limited to: estimation by comparison to prior Billing Period for the same Premise and equivalent Billing Period for the prior year. Such bills shall be due and payable by the Customer.. 3. 4. When the estimated Meter reading is higher than the actual Meter reading, adjustments for consumption and cost will be made to the Customer’s next regularly scheduled bill. HB. MULTIPLE METERS FOR SAME SERVICE For the purpose of calculating Charges, each Meter on the Customer’s Premises will be considered separately, and the readings of two or more Meters will not be combined, except as follows: 1. Where combinations of Meter Readings are specifically provided for in Rate Schedules or via contract with the Customer; 2. Where CPAU’s operating convenience or necessity requires the installation of two or more Meters on the Customer’s Premises. C. “CUSTOMER READS OWN J. METER” PROGRAM READING ERRORS The “Customer Reads Own Meter” program allows Customers to be responsible for the reading of CPAU Meters located on their property. The Customer sends the Meter readings to CPAU for entry into CPAU’s computer billing system. It is the Customer’s responsibility to furnish the readings to CPAU in accordance with the Meter reading schedule that CPAU will provide upon the Customer’s entry into the program. Customer participation in this program is at the sole discretion of CPAUUnder certain circumstances, CPAU will adjust a Customer bill to Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 8 ensure accuracy. (See CPAU Rule 11 regarding billing adjustments related to error or malfunction.) IK. . 1. If a Customer reading is not received by CPAU in time for billing, an estimated read(s) will be made by CPAU. Failure by the Customer to consistently provide Meter readings shall result in termination of participation in the “Customer Reads Own Meter” program. 2. In the event the Customer fails to provide readings for two consecutive months, CPAU may require the Customer to provide access to the Meters, or relocate them, at the Customer’s expense, to an accessible location on the property, in accordance with such CPAU Rules and Regulations, procedures, and standards that apply to relocation of Service. 3. On an annual basis, CPAU will read the Meters for verification. For such purposes, Meter access by CPAU personnel at reasonable hours must be provided by the Customer. D. OPT-OUT OF ELECTRIC AND GAS ADVANCED METERING Subject to the following requirements, Customers may choose to opt out and temporarily keep their existing (legacy) Meter by notifying CPAU in writing before a new Advanced Metering Infrastructure (AMI)-enabled Meter is installed. Failure to notify CPAU in writing will void the pre-installation opt-out procedure. If Customer contacts the CPAU to opt out of AMI metering after the AMI Meter is installed, the Customer must be eligible for and enroll in the Customer Reads Own Meter program, after which the AMI Meter’s radio transmission communications will be turned off and disabled remotely, and Meters will be read manually. Water meters are not eligible for opt-out. Unless Customer specifically opts out in the advertised opt-out period:from AMI metering (and is eligible to do so): • All Customers will be upgraded to advanced metering • New accounts will automatically participate in advanced metering. 1. Eligible Customers Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 9 1. ELIGIBLE CUSTOMERS • Customers selecting to opt -out of AMI (either with legacy Meter or inactive advanced Meter) must participate in the “Customer Reads Own Meter” (CROM) program. • Customer must complete and sign a form acknowledging fees, terms, and conditions of the “Customer Reads Own Meter” program. • As part of the “Customer Reads Own Meter” program, Customer must provide access for CPAU to read the Meters for verification on an annual basis. For such purposes, Customer must provide Meter access to CPAU personnel during regular business hours. • Customer must opt out at the Account level, and the opt -out must be completed by the Account holder. 2. Ineligible Customers 2. INELIGIBLE CUSTOMERS • Customer will be ineligible to opt out for CROM, or Customer’s prior AMI opt- out selection will be revoked, if a Customer has a record of violated any of the followingRules.: • Equipment tampering or electric/water/gas diversion • Account is not current, not in good standing, or not in compliance with Utility applicable CPAU Rules and Regulations. • Obstructed Meter access for Meter reading and/or Meter maintenance • A Meter site location that CPAU deemed inaccessible or hazardous for City of Palo Alto personnel to access. 3. Opt-out Fees a. Set Up Charge. The set up Charge is per residence, not per Meter. If Customer has both an electric and gas Meter at their property, only one setup charge will be added to the Account billing statement. However, if Customer would like to opt out for other residences on their Account, there is a setup Charge for each additional location. • Legacy electric/gas meters: A one-time non-refundable set up Charge in the amount shown in Rate Schedule C-1 will be billed on the residential Customer Account. For Customers in the low-income program RAP, a Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 10 reduced the one-time non-refundable set up Charge as set forth in Rate Schedule C-4 will be billed on the residential Customer Account. b. Monthly Fees. In addition to the applicable monthly Customer Charge for Service, a non-refundable monthly fee as shown in Rate Schedule C-1 will be billed to the residential Account. For Customers in the low-income program RAP, a non-refundable monthly fee in the amount shown in Rate Schedule C-4 will be billed to the residential Account. The fee will cover the expense of processing Customer self- reads. c. There is no fee to opt in to AMI. 4. Opt-out Process: a. Enrollment in Opt-out program: OPT-OUT PROCESS For Customer’s convenience, there are multiple ways to opt out of the advanced MeterAdvanced Metering Infrastructure program. • Use the online form on the CPAU Advanced Metering Infrastructure webpage. • Submit an opt-out request by visiting the City of Palo Alto Utilities Office, 250 Hamilton Ave. Ground Floor, Palo Alto CA 94301. • By phone, by calling at (650) 329-2161. b. Meter Maintenance and Reading for Opt-out Customers • Customers who opt out of advanced metering infrastructure (AMI) can keep their existing legacy meter until the opt out period expiresMeter requires replacement. • If an advanced Meter has been installed or a legacy Meter is not available, CPAU will disable the advanced Meter’s radio transmission communications. • Customer will be required to participate in the CPAU “Customer Reads Own Meter” program. This program allows a Customer to read (or photograph) their own Meter and submit that information to CPAU on a monthly basis. Customer must submit reads to any of the following: Submit Reads: Email: meter.readings@cityofpaloalto.org Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 11 Email: meter.readings@cityofpaloalto.org Mail preprinted Meter Read Cards: City of Palo Alto Utilities, Ground Floor Palo Alto, CA 94301 Palo Alto, CA 94301 Online,: through the Meter Reading Form found on CPAU’s website JI. OPT-OUT FEES a. Set Up Charge. The set-up Charge is per residence, not per Meter. If Customer has both an Electric and Gas Meter at their property, only one setup charge will be added to the Account billing statement. However, if Customer would like to opt out for other residences (including same-lot Accessory Dwelling Units) on their Account, there is a setup Charge for each additional residence. • Legacy electric/gas meters: A one-time non-refundable set up Charge in the amount shown in Rate Schedule C-1 will be billed on the residential Customer Account. For Customers in the CPAU Rate Assistance Program (RAP) a reduced one-time, non-refundable set up Charge as set forth in Rate Schedule C-4 will be billed on the residential Customer Account. Monthly Fees. E. METER READING ERRORS Under certain circumstances, CPAU will adjust a Customer’s bill for reasons of accuracy. (See CPAU Rule 11 regarding billing adjustments related to error or malfunction.) 1. Meter reading errors may be brought to the attention of CPAU by the Customer or identified by a computer generated report as part of the billing review process. 2. When a Meter reading error has been identified, the Customer will be notified of the correction within 30 calendar days. b. In addition to the applicable monthly Customer Charge for Service, a non- refundable monthly fee to cover the expense of processing Customer self-reads will be shown in Rate Schedule C-1 and be billed to the residential Account. For Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 METERS AND METER READING RULE AND REGULATION 10 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 12 RAP Customers, a discounted non-refundable monthly fee in the amount shown in Rate Schedule C-4 will be billed to the residential Account. c. There is no fee to opt into AMI. JK. “CUSTOMER READS OWN METER” (CROM) PROGRAM The “Customer Reads Own Meter” (CROM) program is restricted to those Customers having opted-out of participation in the CPAU Advanced Metering Infrastructure (AMI) program, and allows CROM Customers to be responsible for the reading of CPAU Meters located on their property and the transmittal of the Meter readings to CPAU Customer Service. It is the Customer’s responsibility to furnish the readings to CPAU in accordance with the Meter reading schedule that CPAU will provide upon the Customer’s entry into the program. Customer participation in this program is at the sole discretion of CPAU. 1. 1. If a Customer’s CROM reading is not received by CPAU in time for billing for two consecutive months, then estimated read(s) will be made by CPAU. Failure by the Customer to provide Meter readings shall result in termination of participation in the CROM program, and installation of AMI meters for the account, if an AMI Meter is not currently in place. 1. 2. 2. On an annual basis, CPAU will physically read the CROM Meters for verification of consumption. For such purposes, Meter access by CPAU personnel at reasonable hours must be provided by the Customer. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 A. BILLING UNITS All metered billing units used for billing purposes shallwill be determined to the nearest whole unit. Such units may include, kW, kWh, kVA, kVar, hp, Therms, and/or ccf. B. BILLING PERIOD The average billing period for CPAU Water, Gas, and Electric Meters ranges from 27-33 days for each Billing Period. Billing periods may occasionally fall outside this range due to specific circumstances, such as the length of the month, or holiday impacts on bill processing. B.C. PAYMENT OF BILLS CPAU issues bills to its Customers on a regular interval. Bills shall be deemed received upon physical or electronic delivery to Customer, or three calendar days following the deposit of the bill in the United States Mail to the Customer’s billing address. Bills for CPAU Services are due and payable 20 calendar days following issuance of the bill statement. Bills unpaid after the 20 day period are considered delinquent (“past due”). If a Customer’s payment is not received by CPAU after 25 days of bill issuance, the outstanding balance will be assessed a late payment Charge. City of Palo Alto Utilities (CPAU) issues bills to Customers on a regular Billing Period interval. For the convenience of Customers there are a number of ways to paymake on-time and late payments for CPAU bills: 1. By enclosingmailing the bill stub (required) and a check and mailing to: CPAU, P.O. Box 1009710250, Palo Alto, CA 94303-0897. 2. By enrolling in auto-pay bank draft. or automated clearing house (ACH) payments. Payments will be electronically drafted from a Customer’s designated checking or saving bank account and be automatically applied to the Customer’s Utility Account for eachthe current Billing Period. Customers maycan enroll by calling Utilities Customer Service at 650-329-2161 or by signing up through the “MyCPAU” on-line portal at https://mycpau.cityofpaloalto.org/portal/.https://mycpau.cityofpaloalto.org/portal/. 3. By establishing automated clearing house and/or wire transfer payments. To do this, Customers may call Utilities Customer Service at 650-329-2161. 4. By paying in person at the Civic Center, Revenue Collections (“Customer Service”) or the Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 Utilities Customer Service Business counter, counters, located in the Ground Floor, lobby of the Civic Center at 250 Hamilton Avenue, Palo Alto between the hours of 8:00 a.m. and 4:30 p.m. a.3. Credit card payments are accepted at both Monday through Thursday and Friday by appointment only. These counters accept payments by credit card and check. Only the Revenue Collections counter accepts cash or check. and the Utilities Customer Service Business counter. Effective March 1, 2022, Customers are limited to a maximum credit card payment of $5,000 per account, per monthly invoice, without incurring additional cost recovery fees. Customers may call Utilities Customer Service at 650-329-2161 for a current list of acceptable credit cards. b. Effective March 1, 2022, credit card payments over the $5,000 limit listed in 4(a) will be assessed a cost recovery fee of up to 2.7 percent1 of the amount over $5,000, to recover the merchant fees imposed upon CPAU for these payments. c. Customers can pay delinquent bills with a credit card by phone by calling the Utilities Customer Service Center during business hours. 5.4. By depositing the payment in the walk-up Night Depository Box in the front of the City Hall building on the Civic Center Plaza, or at the drive-up Night Depository Box in the Civic Center Garage, on “A” Level. 6.5. By paying online through the “MyCPAU” on-line portal, accessible from the Utilities’ website at https://www.cityofpaloalto.org/Departments/Utilities. Payment through the “MyCPAU” on-line portal may be made by credit card or by bank draft. 7.6. By enrolling atmaking an electronic payment to CPAU using the services of a financial institution or service company that can provide electronic makes third party payments to CPAU on behalf of the Customer. Note that such payments are considered to have been made on the date they are received by CPAU. CPAU cannot guarantee that such a payment will be received by CPAU on the same day that the customer requests that the third -party make the payment. 7. By making a credit card payment over the telephone by calling the Utilities Customer Service Center (650-329-2161) during business hours. 8. By completing a “Revert to Owner (RTO) Agreement” in order to maintain Utilities Service to units during the interim period between tenants (this. This option is available only to Customers who are property managers and landlords).. 9. By agreeing to an amortization (“payment plan”) that has been offered by CPAU and timely making all payments required under the plan. A customer may request a payment plan by calling Utilities Customer Service at 650-329-2161. Payment plans will be offered at the Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 sole discretion of CPAU. Customers are limited to a maximum credit card payment of $5,000 per Account, per Billing Period invoice. Credit card payments that exceed this limit may be accepted and processed by CPAU. However, any payment that exceeds this limit will be assessed a cost recovery fee of up to 2.7 percent1 of the amount over $5,000 to recover the merchant processing fees incurred by CPAU in connection with the credit card transaction. Customers should call Utilities Customer Service at 650-329-2161 for the current list of credit cards accepted by CPAU. C.D. BUDGET BILLING PAYMENT PROGRAM (BBPP) The Budget Billing Payment Program establishes equalized(BBPP) permits a Customer to make monthly payments and isof a fixed amount that will be credited against their actual upcoming Bills for a twelve-month period. A Customer who makes payments in the BBPP will not be treated as delinquent during the applicable twelve-month period; however, the Customer is not excused from paying, at the end of the twelve-month period, any amount billed that exceeds the actual payments made. The BBPP is available to all Residential Customers who qualify as set forth below: 1. Customers may join the Budget Billing Payment ProgramBBPP at any time providing the Customer Account balance is zero and the Customer has not been previously removed from the Budget Billing ProgramBBPP for non-payment. 2. A Customer electing to utilize the program shallmust agree to make monthlybilling payments based on CPAU’s forward estimate of the Customers’ Charges for the subsequentupcoming twelve-month period. 3. CPAU does not guarantee that the total actual Charges will not exceed, or be less than, itsCPAU’s original estimate. Customers should review their Account on an ongoing basis and request 1 Utilities-related credit card processing fees range between 0.5% and 2.7% of the payment amount, depending on the type of credit card used by the Customer. 1 Utilities-related credit card processing fees range between 0.5% and 2.7% of the payment amount, depending on the type of credit card used by the Customer. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 03-01-202207-0111-2026 Sheet No 4 changes to the budget billing amount in response to changes in their household occupancy or usage. CPAU may require that Customers pay a revised monthly amount as a condition to continuing participation in the plan,BBPP if CPAU determines that substantial changes in Customer usage patterns or consumption has occurredoccurs. CPAU will perform an annual true-up on Customer Budget Billing Accounts every twelve months. This will result in either a Customer credit for CPAU over-collection, or an outstanding balance due from the Customer for under-collection by CPAU during the prior twelve months. D. DISCONTINUANCE OF BUDGET BILLING The Customer’s Budget Billing Payment Program shallwill remain in effect, subject to review of the monthly payment amount, and shallwill terminate when: 1. The Customer notifies CPAU, in writing, to terminate their participation in the Budget Billing Program BBPP; 2.3. CPAU notifies the Customer, in writing, of thetheir termination ofin its Budget Billing Payment Program BBPP: 3.4. The Customer no longer takes Service at the Premises; (Account closed); or 4.5. The Customer owes an amount ofis in arrears for two or more monthlybilling payments. However, if the Customer eliminates the delinquency, removal from the program will not occurthe Account returns to the BBPP in good standing. 6. If the Customer has multiple instances of delinquent payments within the twelve-month BBPP period, CPAU, at its sole discretion, may terminate the Customer’s participation in the BBPP. Upon termination of either Utilities Service or participation in the Budget Billing Payment Program BBPP, any amount owed by the Customer for actual Charges shallwill immediately become due and payable, or any amount due to the Customer shallwill be refunded or credited. E. INSUFFICIENT FUNDS FOR PAYMENT Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 03-01-202207-0111-2026 Sheet No 5 1. A ServiceReturned Payment Charge will be made and collected by the City of Palo Alto for each check returned by a bank to CPAU for the reason of insufficient funds in accordance with Ratethe Municipal Fee Schedule C-1. 2. Unsuccessful bank drafts (or other electronic payments initiated using CPAU systems) due to insufficient funds will be subject to late payment fees in accordance with the Municipal Fee Schedule.Rate Schedule C-1. 2. 3. Each instance of insufficient funds will be deemed to be a delinquent payment to CPAU. F. PRORATION OF BILLS 1. Bills for Utilities Services will be prepared for each Billing Period in accordance with the applicable Rate Schedules or CPAU contract applicable to the Premises served. 2. Proration is intended to produce a uniform average unit cost for the commodity regardlessMetered volumetric consumption of the number of days in the Service period. Servicesservices on utility bills will be prorated if the number of actual Service days differs of service differ from the number of days in the applicable Billing Period. Non-volumetric Charges such as Electric Demand (kW) and Electric Power Factor Charges(PF) will not be prorated. Proration will not occur for those Rate Schedules that contain Meter fees, connection fees, deposits, and other miscellaneous fees. 3. If Rate Schedules should change during the Billing Period, Charges will be prorated on the basis of the number of days covered by the previous Rate Schedule and the number of days covered by the new Rate Schedule. G. DELINQUENT BILLS AND LATE PAYMENT CHARGES 1. Utilities Charges incurred in the applicable Billing Period are due and payable by the “Due Date” indicated on the front of the bill statement. Bills unpaid by the due date are delinquent and a late payment Charge will be added to the outstanding balance as specified in Rate Schedule C-1. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 03-01-202207-0111-2026 Sheet No 6 2. Bills for CPAU Services are due and payable within 20 calendar days following issuance of the bill statement. Bills unpaid after the 20-day period are considered delinquent (“Past Due”). 2.3. Residential and commercial Accounts having unpaid balances older than 180 days shall be subject to collection action by the City. Collection action may result in notifications to credit reporting agencies. 3.4. Late payment Charges may be suspended by CPAU if the Customer is withholding full or partial payment pending final resolution of disputed bill. The late payment Charge may be waived by CPAU based upon the ultimate resolution of a disputed Charge. 4.5. Full or partial payments towards outstanding balances If the amount of a payment is less than the total amount owed to CPAU as of the date of the payment, the payment will be first applied to the oldest outstanding Charges. Failure to pay all outstanding balances willcan result in further accumulation of late fees and in the termination of Service for non- payment. 5.6. In the event that a Customer who is donating to the ProjectPLEDGE Program has a delinquent bill, the late Charge percentage will not be applied to the amount of the Customer’s pledge. However, theThe Customer’s participation in ProjectPLEDGE will be discontinued after three consecutive Billing Periodsbilling periods in which the Customer has not included their pledge amount in the billtheir payment. 6.7. Customers whose UtilityCPAU bills include payments of principal and/or interest on loans from CPAU which are secured by deeds of trust on real property shallwill be charged a late payment Charge when any current UtilityCPAU bill includes an unpaid installment on such loan from a prior bill. Nothing in this Rule and Regulation should be construed to alter in any way the duty of the Customer to pay all installments on a CPAU loan when due, or to alter the rights of CPAU to enforce the Customer’s obligation to pay such installments. bill. Nothing in this Rule and Regulation shall be construed to alter in any way the duty of the Customer to pay any installment on a loan from CPAU when due, or to alter the rights of CPAU to enforce the payment of such installments. H. DISPUTED BILLS If billthe accuracy of a Charge is questioned or disputed by the Customer, the Customers shallmust Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 03-01-202207-0111-2026 Sheet No 7 request an explanation from CPAU within the current Billing Period or as soon as reasonably possible. After reviewing the disputed billCharge, CPAU will do one of the following: 1. Issue a corrected bill to the Customer, or reflect the correction on the bill in a subsequent Billing Period. 2. Determine if an amortization period (“payment arrangement”) for the Charge-in-question shall be provided by CPAU. If a payment arrangement is offered by CPAU and agreed to by the Customer, Utility Services will not be discontinued for nonpayment while the Customer complies with the payment arrangement for the “past due” balance, and subsequent Utilities bills are paid on time during the payment arrangement period. 3.2. Advise the Customer that the bill is correct as presented. The Customer may choose, at the Customer’s option, to have the Meter removed for testing under the Provisions of Rule 15 “Metering” and payment of the applicable fee found in Rate Schedule C-1 “Exchange Meter for Accuracy Test”. I. METERED SERVICE BILLING ERRORS AND ADJUSTMENTS 1. a. Where a Customer has been undercharged or overcharged for metered Service, the date and cause of which can be reliably established by CPAU, the retroactive billing adjustment (back bill or refund) shallwill not exceed three years. The maximum bill adjustment for undercharges shall be $500 per Account, per incident. 1.b. When, as a result of either a CPAU-initiated or a Customer-initiatedrequested accuracy test, an Electric or Gas Meter is found to register more than two percent (2%) fast or a Water Meter is found to register more than one and a half percent (1.5%) fast, CPAU will refund the Customer the overcharge based upon the corrected Meter readings for the period the Meter was in use, or three years, whichever is less. Any applicable late payment will be waived. 2. bc. When, as a result of a test, a Customer’s Electric or Gas Meter is found not to register or to register more than two percent (2%) slow, or a Water Meter is found not to register or to register more than one and half percent (1.5%) slow, CPAU may bill the Customer for the undercharge basebased on an average bill. The bill will be computed based on an estimate of the Customer’s consumption during a prior month in the same season or on the consumption in the same period of the prior three years. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 03-01-202207-0111-2026 Sheet No 8 2. dc. When, a Customer billing or consumption problem has been investigated and verified, UtilitiesCPAU will attempt to notify the Customer within 30 working days orthe same Billing Period or in a reasonable amount of time depending on the complexity of the error problem. 3.e. When CPAU is the cause of an error that results in an overcharge, CPAU will refund the full amount of the overcharge, subject to the three -year retroactive billing adjustment period described above. Back bills for undercharges will be determined and approved by the General Manager of Utilities, or delegate, and may be waived in an amount up to $2,500 per Customer Account, per incident, subject to the three year retroactive billing adjustment period described above. f. When CPAU is the cause of an undercharge, CPAU will bill the full amount of the undercharge, subject to the three-year retroactive billing adjustment period described above. The Director of Utilities, or delegate, may allow the undercharge to be repaid on an extended schedule basis. J.3. UNMETERED SERVICE BILLING ERRORS AND ADJUSTMENTS Where a Customer has been undercharged or overcharged for an unmetered Service, and the start date and/or cause of which can be reliably established where a customer has been undercharged or overcharged, the retroactive billing adjustment (back billovercharge or undercharge) for that Service will not exceed three years. 3. BILLING AND PAYMENT ERRORS Should CPAU discover other billing discrepancies, such as including charging the wrong Customer account for Services rendered, CPAU reserves the right to retroactively reassign the Charges to the correct Customer account at its discretion. This may include retroactively reallocating charges, issuing refunds, or refund) shallmaking other billing adjustments as deemed appropriate. The retroactive billing adjustment (overcharge or undercharge) will not exceed three years. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 03-01-202207-0111-2026 Sheet No 9 K.J. THEFT OF SERVICE WhereNotwithstanding any other provision of this Rule & Regulation 11, where there is evidence that meterMeter tampering or theft of Utility Service has occurred, CPAU will retroactively bill, and collect any underpayment or nonpayment of Charges, as well as any labor or material costs related to investigating the theft and making any required corrections. The applicable period to assess Charges shallwill commence from the date it can be reasonably established the theft began to the date in which the underpayment was discovered and initially established.. The three-year retroactive billing adjustment period will not apply. The labor and material costs related to investigating the theft will be calculated in accordance with Municipal Fee ScheduleUtility Rate Schedule C-1 and/or any other applicable Utility Rate schedules. All underpayments or non- payments shallwill become immediately due and payable. Customers committing theft of Utility Service may also be subject to legal action pursuant to Rule 1, California Penal Code sections 487,496, 498, 591, 592, 593 and California Civil Code sections 1882 through 1882.6. Customers billed for theft of service can dispute the charges by following the process described in Rule and Regulation 11.H. If that process does not resolve the matter, customersCustomers billed for theft of service may, within thirty (30) calendar days, request (by telephone, in writing, or in person) an administrative hearing. If a hearing is requested, the city managerCity Manager, or histheir designee shall, will schedule a date and time for said hearing as soon as possible after the request is filed, but no later than ten (10) business days after the filing of such request for hearing. At the hearing, the customerCustomer billed for theft of serviceService may offer evidence in person or in the form of a written statement, setting forth the reasons why the customerCustomer believes the determination of theft is incorrect. UtilitiesCPAU personnel shallwill also be allowed to offer whatever evidence they may have as to why they have established the customer engaged in utilities theft. The city managerCity Manager or histheir designee shallwill make a determination as to whether the customer is liable for the charges for theft of serviceService. L.K. WATER LEAK CREDITS BILL ADJUSTMENTS The General ManagerDirector of Utilities, or delegate, may approve Water leak adjustments for Customer’s Water and Wastewater Accounts (when Wastewater charges are based on Water consumption) under the following conditions: 1. Customers having higher-than-average Water consumption for a particular billing Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 03-01-202207-0111-2026 Sheet No 10 period due to leaks may request a Water and/or Wastewater Leak bill adjustment, as applicable. 1. Customers served with AMI water meters are not eligible for adjustments because such Customers can receive email notifications based on City-set thresholds to alert them of unusually high water flows and/or potential leaks. 2. Applications for Water and Wastewater leak bill adjustments must be submitted to the Utilities Department within 60 days from the bill’s due date, for the bill covering the period in which the higher-than-average Water consumption occurred. 3. Non-AMI Customers are restricted to one Water and/or Wastewater leak billing adjustment request (which may cover Water, Wastewater, or both Water and Wastewater) in each 36- month period. 4. Higher-than-average Water consumption is defined as the volume of water greater than 100% of the Customer’s normal consumption compared to the Customer’s historical consumption over the prior three years, calculated by CPAU using prior averages for the relevant billing periodBilling Period(s). 5. Leaking systems must be repaired before the non-AMI Customer receives a Water or 5. Wastewater leak bill adjustment, to ensure future bills are not impacted by the same leak. Shutting off the source of the leak is not considered a repair. Undetermined or general high water consumption is not eligible for adjustment. 6. Water leak bill adjustments will be applied to non-AMI Customer bills based on the higher-than- average water volumes calculated by CPAU. Water leak bill adjustments will be applied to 50% of the calculated higher -than -average water volume, to a limit of $2,500, using the Tier 1 Commodity Rate cost of the appropriate residential or commercial Water Rate Schedule. 7. Wastewater bill adjustments related to Water leaks will be made based upon the adjusted Water volume, and are not included in the $2,500 Water leak bill adjustment limit. 8.6. Utility User Tax (UUT) billing adjustments related to Water leaks will be made based upon the adjusted Water volume and are not included in the $2,500 Water leak bill adjustment limit. 1.7. Administrative decisions regarding Water and Wastewater leak bill adjustments, including eligibility, volume calculations, and adjustment costs will be made by the Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 03-01-202207-0111-2026 Sheet No 11 General ManagerDirector of Utilities, or delegatetheir designee, and are final. M.L. REFUSE BILLING ERRORS, DISPUTES AND ADJUSTMENTS 1. Adjustments Requests for adjustments to the Refuse bill shallwill be requestedforwarded to the City’s Collector. Customers with adjustments adjustment requests unresolved by the City’s Collector, may dispute theirfile a claim with the City’s Public Works Department, /Refuse. Billing adjustments will be resolved by following the City’s Rules and Regulations, Chapter 5.20 of the Palo Alto Municipal Code and specific regulations promulgated by the City Manager pursuant to the authority established in Chapter 5.20. 2. When an error in Refuse billing has occurred, the date and cause of which can be reliably established where a Customer has been undercharged or overcharged, the retroactive billing adjustment shallperiod will not exceed three years. 3. Refuse billing adjustments may only be approved by the Director of Public Works, or their designee. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 UTILITY SERVICE AND FACILITIES ON CUSTOMER PREMISES RULE AND REGULATION 18 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No. 1 A. GENERAL Rule and Regulation 18 outlines the general requirements governing Utility Services and Facilities on Customer Premises in the City of Palo Alto. In addition, fFor information and Rules specific to each type of Utility Service, please refer to the City’s following Special complete Utility Rules and Regulations which are published on the City’s website: Rule and Regulation 20 – Special Electric Utility Regulations Rule and Regulation 21 – Special Water Utility Regulations Rule and Regulation 22 – Special Gas Utility Regulations Rule and Regulation 23 – Special Wastewater Utility Regulations Rule and Regulation 24 – Special Refuse and Recycling Utility Regulations Rule and Regulation 25 – Special Storm and Surface Water Drainage Utility Regulations Rule and Regulation 26 – Special Fiber Optics Utility Regulation B. SERVICE CONNECTION REQUIREMENTS CPAU will connect Utility Service Lines of suitable capacity to CPAU infrastructure at a Point of Service designated by CPAU, provided that: 1. The property to be connected or upgraded fronts on a public street, highway, alley, lane, or right-of-way along which CPAU has or will install the appropriate infrastructure;; or the property has a contiguous Easement or right-of-way along which CPAU has or will install Utility infrastructurewhich has been provided without cost or condemnation by the City, . along which CPAU may install the appropriate infrastructure. Easements dedicated to the City must be obtained without cost to the City, including any costs related to obtaining and recording the Easement, or the requirement of condemnation by the City. 2. CPAU has approved, as applicable, the Customer’s Utility Service Application and plans, Meter locations, Electric switchboard design and location, Water backflow prevention device and Sewer backwater valve type and location, and any other plan deemed necessary by CPAU to complete the connection and/or upgrade. 3. The Applicant has complied with CPAU and Building Department permit and inspection requirements for the project and completed all installations of required Service equipment and/or facilities in accordance with CPAU-approved plans Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 UTILITY SERVICE AND FACILITIES ON CUSTOMER PREMISES RULE AND REGULATION 18 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No. 2 submitted by the Applicant, the Special Utility Regulations listed in section A above, and any applicable Utility standards. 4. The Applicant has paid in full all required connection Charges and fees. 5. The City’s Building Inspector has approved the installation authorizing Service to be activated and has issued Meter release tags. C. OWNERSHIP AND RESPONSIBILITY FOR SERVICE LINES , FACILITIES, AND EQUIPMENT 1. General a. Unless otherwise noted in other City of Palo Alto Utilities Rules and Regulations or CPAU Standards, all materials, facilities, and equipment installed or used by CPAU, its agents, and employees on Customer Premises will at all times be and remain the sole property of CPAU. Customers must provide CPAU with immediate and unhindered access to Customer Premises for any purpose connected with providing Utility Service, including, but not limited to access, repair, replacement, modification or removal of Utility facilities, equipment or material, at any time. CPAU will attempt to notify and coordinate material and equipment modifications with Customers when possible and in non-emergency situations. b. Customers must exercise reasonable care to prevent CPAU equipment on Customer Premises from being damaged or destroyed and must refrain from interfering with same. Customers must immediately notify CPAU upon the discovery of any defect in CPAU equipment. c. No rent or other Charge whatsoever is permitted to be charged by the Customer against CPAU for placing, maintaining or accessing any Meters, equipment, substations or other facilities on the Customer’s Premises that are required to install, maintain, upgrade or otherwise provide Utility Service. D. INSTALLATION OF SERVICE CONNECTION: Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 UTILITY SERVICE AND FACILITIES ON CUSTOMER PREMISES RULE AND REGULATION 18 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-01-2026 Sheet No. 3 1. Only authorized employees or agents of CPAU are allowed to connect Customers’ Electric, Gas, or Fiber Optic Service to, or disconnect those Services from, CPAU’s infrastructure. 2. If the City allows Customers to connect or disconnect the Customer’s Water or Wastewater Service from the City’s distribution/collection system, then the work shall be observed by and the installation must be approved by a CPAU Water, Gas, and Wastewater Utilities Inspector. E. RELOCATION OR MODIFICATION OF SERVICE CONNECTIONS 1. The Customer is responsible for all costs associated with relocation or modification of Utility facilities or equipment initiated at the Customer’s request, or to provide Utility Service to new load. Under the City’s Low Carbon Fuel Standard Program, a credit may be available towards costs for Utility equipment modifications required by the installation of Electric Vehicle Supply Equipment at single family or multi-family residential sites, as described in Rate Schedule E-15. 2. CPAU may, at its discretion, relocate or modify Utility Service Lines or Points of Service for the purpose of meeting quality control standards, updating outdated equipment, or otherwise improving the functionality of Utility Services. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 1 A. GENERAL In addition to the general requirements outlined in Rule and Regulation 18 for Utility Services and Facilities on Customers’ Premises, the following is required: B. ELECTRIC SERVICE CONNECTION REQUIREMENTS 1. FACILITIES ON CUSTOMER PREMISESNEW DEVELOPMENTS, EXISTING SERVICES OR RELOCATION OF EXISTING SERVICES a. The Customer is responsible for the installation of all equipment from the facility to the designated Point-of-Service. For underground systems, this includes conduit and conductors. For overhead systems, because the Point-of-Service is the weatherhead or point of attachment to the facility, this includes the mast or riser and all conductors therein. , b. The Customer is responsible for installing and maintaining all substructures (including, but not limited to, conduits, underground vaults or boxes, and covers) on the Customer’s Premises that are reasonably required for CPAU to provide Electric Service, at the Customer’s expense and in accordance with CPAU requirements,current City standards, and specifications and at the Customer’s expense, to install or caused to be installed, all substructure including trenching, backfill, resurfacing, landscaping, conduit, junction boxes, vaults, switchgear, panels, ground rods and wire, equipment pads, subsurface housing, and other facilities required to receive Electric Service from CPAU. b. . Substructures are owned and maintained by the Customer, for Upon CPAU’s exclusive use. The Customer is responsible for repairing or replacing the substructure for any reason deemed necessary by CPAU, including deterioration to the extent that the existing conductors/cables cannot be removed. c. The Customer is required to provide all substructure between the Customer’s Service entrance equipment and the nearest available Point of Service connection, as determined by CPAU. This Point of Service is typically a splice box located near the street and may be in the Public Right-of-Way. In the case of rear easements, this point is typically at a splice box or at the base of a pole riser. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 2 d. Upon approval by CPAU of the substructuresubstructures installed on the Customer’s Premises, by or for the Customer, CPAU will, at the Customer’s expense, procure and install Primary Electric Service conductors and a transformer, if needed.conductors, switches, transformers, metering equipment, splices, and other equipment as required to serve the Customer’s load. The Applicant/Customer is responsible for all costs necessary to procure, install, upgrade, relocate, or rearrange the full cost of installationCustomer’s Electric Service in accordance with theall applicable sections of CPAU’s Electric Service Connection Charges (CPAU standards and specifications, Rules and Regulations, Rate Schedule E- 15),Schedules, Municipal Fee Schedule and/or any applicable Special Facilities Charges. CPAU will determine the type and size of the conductors required. ec. CPAU will assume ownership and responsibility for maintenance of Customer- installed underground Electric Service lateral conductors, as defined in the California Electric Code, only if the Service meets CPAU specifications and it has been approved and accepted by the CPAU Electrical Engineering Manager or his or her designee. Where bus duct or extra flexible cable is required and used, CPAU’s maintenance responsibility for conductors ends at the transformerutility transformer’s secondary terminals. The bus duct or extra flexible cable iswill be considered to be the Service entrance conductor for which CPAU assumes no responsibility. f. All Serviced. The Customer’s service panel (service switches, fuses, Metermeter sockets, Metermeter and instrument transformer housing and similar devices,housings, etc.), irrespective of voltage, required in connection with Service and Meter installation on the Customer’s Premises, will be furnished, installed, owned and maintained by the Customer at the Customer’s expense and in accordance with CPAU and building code requirements. ge. The Customer must provide a suitable means for CPAU to place its seal on covers of Service enclosures/troughs and instrument transformer enclosures which protect un-metered live circuits installed by the Customer. Such seals may be broken only by CPAU or its authorized agents. h. CPAU will furnish and install necessary instrument transformers, test facilities and Metering Equipment. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 3 i.f. Notwithstanding the above subsections (a) through (ehf), CPAU may, at its discretion and cost, furnish and install additional equipment for the purpose of meeting quality controlindustry standards, updating outdated equipment, or otherwise improving, as determined by CPAU, the functionalitysafety, reliability and efficient operation of its Utility Servicesthe City’s Electric Distribution system. C. SERVICE CONFIGURATIONS 1. OVERHEAD OR UNDERGROUND a. The standard Service to single family Residential homes in existing overhead areas is overhead. However, in areas atwith elevated threat of wildfire, as determined by CPAU, all new, relocated, or modified Services will be underground. The Director of Utilities or his/hertheir designee canmay also require an underground Service and pad-mounted equipment for single family Residential Service in areas where prudent system design requires underground Service or would otherwise require the addition ofan extension of overhead conductors or additional utility poles to the system. b. All new Electric Utility Services to Commercial/ Industrial Customers and new subdivisions will be provided by underground facilitiescable and pad-mounted equipment within dedicated easements on the Customer’s Premises. The on-site underground Electric Utility linesService Conductors will be provided by the Customer at the Customer’s expense and must meet CPAU specifications. 2. NUMBER OF SERVICES PER BUILDINGLOT Only one Electric Point-of-Service line is allowed for a building or other Premises, except for commercial properties, under the following conditions: a. Two or more Electricper lot and only one Metered Service Drops or laterals may be extended to a single building provided all wiring supplied for each per address. In certain cases, when one Point-of-Service, other than Metering conductors, has no common raceway, connection, or service area with wiring supplied by any other such Service. Approval is not feasible, CPAU may allow additional Point(s)-of- Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 4 Service per lot at CPAU’s sole discretion. Under these conditions, approval by the Director of Utilities, or his/her designee, is required, and additional costs, including Special Facilities Charges may apply. b. Two or more sets of Electric Service entrance conductors may be extended to a single switch gear for the purpose of providing additional capacity or for backup protection. Special Facilities and/or reserve capacity Chargescharges may apply. 3. SERVICES FOR TWO OR MORE COMMERCIAL BUILDINGS ON ONE PARCEL 4. 3. NUMBER OF SERVICES FOR SEPARATE CONVEYANCES Notwithstanding Rule and Regulation 20 section C(2), CPAU, at its discretion and at the Customer’s expense, may require a Customer to install a separate Electric Service line and grant Utility Easements for an Accessory Dwelling Unit when an Accessory Dwelling Unit is sold or conveyed separately from the primary residence. 4. NUMBER OF ELECTRIC SERVICE PERISCOPES PER SERVICE DROP Not more than two serviceService periscopes may be served from a single overhead Service Drop. Overhead Service connections will not be installed where the Customer’s main switchboard is larger than 400 amps. D. PROTECTIVE DEVICES 1. The Customer is responsible for furnishing, installing, inspecting and keeping in good and safe condition, at Customer’s own risk and expense, all appropriate protective devices of any kind or character, which may be required to properly protect the Customer’s facility. CPAU is not responsible for any loss or damage occasioned or caused by the negligence or wrongful act of the Customer, or any of the agents, employees or licensees of the property owner, in omitting, installing, maintaining, using, operating or interfering with any such protective devices. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 5 2. The Customer is responsible for locating, installing, and maintaining approved protective devices as may be necessary to coordinate properly with CPAU’s protective devices to avoid exposing other Customers to unnecessary Service interruptions or power quality issues. 3. Applicants or Customers who request Primary voltage Service must install, at a minimum, circuit breakers with three-phase over-current and ground fault protection relays. acceptable to CPAU. Applicants must submit their planned protection scheme to the City’s Building and Utilities Departments for approval prior to installing any equipment. 4. The Customer is responsible for equipping three-phase motorequipment installations with appropriate protective devices, or for using motorsequipment with inherent protective features, to completely disconnect each motordevice from its power supply. Appropriate protective devices must include the following: a. Protection infor each set of phase conductors to prevent damage due to overheating in the event of overload. b. Protection to prevent automatic restarting of motors or motor-driven machinery which has been subject to a Service interruption and, because of the nature of the machinery itself or the product it handles, cannot safely resume operation automatically. c. Open-phase protection to prevent damage in the event of loss of voltage on one phaseor more phases. d. Reverse-phase protection to prevent uncontrolled reversal of motor rotation in the event of accidental phase reversal. Appropriate installations include, but are not limited to, motors driving elevators, hoists, tramways, cranes, pumps, and conveyors. 5. The Applicant and/or Customer is responsible for installing and maintaining Service equipment rated for the available short-circuit current at the Point-of-DeliveryService. This value varies from one location to another, and can change over time. The Applicant must consult CPAU for the short-circuit current at each Point-of-Delivery. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 6 6. Any non-CPAU-owned Emergency standby generation equipment must be installed by the Applicant and/or Customer with suitable protective devices to prevent parallel operation with CPAU’s system. The design must be fail-safe, such as with the use of a double-throw switch to disconnect all conductors. Any exception must include a written agreement or Service contract with CPAU permitting such parallel operation. 7. Unprotected Service entrance conductors within a building must terminate at a disconnect switch immediately after entering the building. Installation must comply with the California Electrical Code section 230-70, concerning the location of the disconnect switch, and section 230-6, defining conductors considered outside a building. E. INTERFERENCE WITH SERVICE 1. GENERAL CPAU reserves the right to refuse to serve new Loads or refuse to continue to supply existing Loads of a size or character that may be detrimental to CPAU’s operation or to the Service of its Customers. Any Customer who operates or plans to operate any equipment such as, but not limited to, pumps, arc welders, saw millsawmill apparatus, furnaces, compressors, or other equipment where the use of Electricity is intermittent, causes intolerable voltage fluctuations, or may otherwise cause intolerable Service interference, must reasonably limit such interference or restrict the use of such equipment upon request by CPAU. The Customer is required to provide and pay for whatever corrective measures are necessary to limit the interference to a level established by CPAU as reasonable, or avoid the use of such equipment, whether or not the equipment has previously caused interference. 2. HARMFUL WAVEFORM Customers may not operate equipment that superimposes a current of any frequency or waveform onto CPAU’s system or draws current from CPAU’s system of a harmful waveform, which causes interference with CPAU’s operations, Service to other Customers, or inductive interference to communication facilities. Examples of harmful waveform include, but are not limited to: a. Current drawn with high harmonic currents causing transformer or conductor Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 7 overheating, even if root-mean-square (RMS) loading is within normal limits. b. Current drawn causing voltage distortion adversely affecting CPAU or other CPAU Customers. c. Harmonic currents which exceed the harmonic current distortion limits set in the most recent IEEE Standard 519. In most cases, this equates to a maximum limit of 4% harmonic current on any individual odd harmonic or 5% total harmonic current. 3. CUSTOMER’S RESPONSIBILITY Any Customer causing Service interference to others must take timely corrective action. Otherwise, CPAU, without liability and after giving five (5) days written notice to Customer, will take corrective action. Corrective action could include discontinuing Electric Service until a CPAU-approved permanent and operational solution is provided by the Customer, at the Customer’s expense. 4. MOTOR STARTING CURRENT LIMITATIONS a. The starting of motors must be controlled by the Customer as necessary to avoid causing voltage fluctuations that will be detrimental to the operation of CPAU’s Distribution or Transmission System, or to the Service of any of CPAU Customers. b. If motor starting or other Customer-owned equipment causes or is expected to cause detrimental Service to others, a suitable means must be employed, at the Customer’s expense, to limit voltage fluctuations to a tolerable level. F. PHASE BALANCING It is the Customer’s responsibility to maintain a balanced Load, as nearly as practical, between supplied circuit phases. In no case can the Load on one side of a three-wire single-phase service be greater than twice that on the other. In no case can the Load on any one phase of a polyphasethree-phase service be greater than twice that of any other. G. POWER FACTOR CORRECTION Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 8 The Customer ismay be required to provide, at Customer’s own expense, Power Factor correction equipment. This equipment must be sized to improve the average Power Factor to at least the level set forth in the applicable Rate Schedule with respect to avoiding a Power Factor penalty. H. SERVICE DISCONNECT AND METER TEST DEVICES 1. All Service disconnects and similar devices, irrespective of voltage, required by Law in connection with a Service and Meter installation on Customer’s Premises, must be furnished, installed and maintained by the Customer. A “Service-disconnecting means”, as defined in the California Electrical Code (NEC), must be installed adjacent to the CPAU Electric Meter(s). A “Service-disconnecting means”, as defined in the California Electrical Code (CEC), must be installed adjacent to the CPAU Electric Meter(s). Metering equipment must be located on the exterior of the building, and accessible to utility personnel at all times of the day unless otherwise approved by the CPAU Electric Engineering Manager. 2. When instrument transformers are required by CPAU as part of the Meter installation, CPAU will install a Meter test bypass block on a mounting plate that must be furnished by the Customer. When instrument transformers are not required by CPAU, the Customer is responsible for providing the Meter test bypass block. Meter test bypass blocks furnished by the Customer must be approved by CPAU in conjunction with Applicant’s plan submittal. Customer owned switchgear and metering housings must comply with CPAU approved Electric Utility Service Equipment Requirements Committee (EUSERC) drawings. I. SPECIAL POWER SERVICE REQUIREMENTS 1. GENERAL Where a Customer requests voltage control with less variance than what is specified in Rule and Regulation 3 (Description of Utility Services), the Customer must reimburse CPAU for its cost to provide, at CPAU’s sole option and discretion, any special or additional equipment to meet the Customer’s special needs. 2. NONSTANDARD OR EXCESSIVE CUSTOMER REQUIREMENTS Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 9 a. In order to prevent damage to CPAU’s equipment and impairment of its Service, the Customer must give CPAU notice before making any additions to the connected Load so that CPAU, at its option, may provide such facilities as may be necessary for furnishing the increased Service. b. If a Customer’s Load is of sufficient magnitude that it exceeds the capacity of CPAU’s Distribution System, the Customer may be required by CPAU to shift peak loading to off-peak periods and/or receive service from CPAU’s 60 kilovolt sub- Transmission System. J. SPECIAL FACILITIES 1. Special Facilities are facilities requested by an Applicant in addition to and/or inCustomer as a substitution for standard facilities which CPAU would normally provide. Standard facilities are for delivery of Service at one point, through one Meter, at oneCPAU’s designated voltage class under CPAU Rate Schedules. 2. CPAU normally installs only those standard facilities which it deems are necessary to provide regular Service in accordance with applicable CPAU Rules and Utility Standards. Where the Applicant requests that CPAU install Special Facilities and CPAU agrees to make such an installation, the additional costs thereofassociated with the installation of all such Special Facilities, including transformers and switches, as estimated by CPAU, will be borne by the Applicant, including . If applicable, the Special Facilities costs will include an estimate of such continuing ownership costs as may be applicable. These. The estimated costs will be calculated by CPAU based on the net present value, and must be paid by the Applicant in advance of installation unless alternative payment arrangements are approved by the Director of Utilities. 3. Unless otherwise provided by CPAU’s applicable Rules and Utility Standards, Special Facilities will be installed, owned and maintained by CPAU as an accommodation to the Applicant only if acceptable for operation by CPAU and if the reliability of Service to CPAU’s other Customers is not impaired. 4. Installation of Special Facilities willmay require a contract between the Applicant and the City of Palo Alto, as determined by the Director of Utilities in their sole discretion. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 10 K. NEIGHBORHOOD FUNDING OF SUBSURFACE EQUIPMENT 1. REPLACEMENT OF SUBSURFACE EQUIPMENT a. Notwithstanding the provisions of Rule and Regulation 3(B)(3), in Underground Utility Districts in which the existing equipment required to provide Electric Service to Customers is subsurface, the Utilities Director, or his/her designee, may, at the end of the service life of such equipment vaults or equipment, authorize their replacement with new subsurface equipment if the following conditions are met: (i) The Utilities Director, or his/her designee, determines that the installation of subsurface equipment is practicable; and (ii) Such installation has been requested by property owners in the manner set forth in this subdivision K; and (iii) The City receives funding for the subsurface installation as set forth in this subdivision K. b. For purposes of this subdivision K, “Neighborhood-Funded Subsurface Installation” means all vaults and equipment the installation of which has been funded pursuant to this subdivision K. c. CPAU operates its utilities in accordance with Prudent Utility Practice.prudent utility practice and industry standards. As is always the case with CPAU’s Electric Distribution System and any CPAU-operated equipment, CPAU reserves the right to operate, maintain, rehabilitate, and replace equipment at such time and in such manner as it determines is necessary or useful for the safe and effective operation of the Electric Distribution System. Consequently, nothing in this subdivision K should be interpreted to: (i) Require that CPAU, at the end of the useful life of a Neighborhood-Funded Subsurface Installation, replace that equipment with a subsurface installation; or (ii) Prohibit CPAU, subsequent to the installation of a Neighborhood-Funded Subsurface Installation, from installing pad-mounted equipment in the territory served by that Neighborhood-Funded Subsurface Installation if the Utilities Director determines that such installation is necessary or prudent; or Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 11 (iii) At any time prohibit CPAU from replacing all or part of a Neighborhood -Funded Subsurface Installation with pad-mounted equipment if CPAU is required to do so by Law or if the Utilities Director determines that the continued operation of all or part of the Neighborhood-Funded Subsurface Installation presents an unacceptable hazard to public health &and safety, employee safety, or system reliability, or is contrary to Prudent Utility Practiceprudent utility practice. 2. REQUEST FOR PETITION FORM a. Upon receiving a timely written request signed by owners of at least five parcels of real property in an area served by a subsurface installation, CPAU will prepare the petition form described in subdivision (3)(c) of this subdivision (K). b. A request will be considered timely only if (i) it is submitted to the Utilities Director, or his/her designee no later than 30 days following the distribution of the first courtesy notice regarding the planned replacement of a subsurface installation or (ii) the Utilities Director determines that the work schedule for such replacement will permit the time necessary for the process described in subdivisions (3) and (4) of this subdivision (K). c. Nothing in this subdivision (K) will be interpreted to require the preparation of a petition form or the provision of time for circulation of a petition if the Utilities Director determines that either the work schedule for a project or operational requirements will not make it practicable to allow time for preparation and circulation of the petition and collection of funding by proponents. 3. REQUEST FOR SUBSURFACE EQUIPMENT a. The owners of real property located in a Underground Utility District may request the replacement of existing vaults and equipment with new subsurface equipment by submitting a petition to the Utilities Director, or his/her designee. b. The petition must be signed by the owners of not less than 60% of the parcels in the Underground Utility District. c. The petition must be on the form prepared by CPAU pursuant to subdivision (2) of this subdivision (K). The form must include a map or description of the area to be served by the Neighborhood-Funded Subsurface Installation; a summary of this procedure for Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 04/03/2306-010-2026 Sheet No. 12 Neighborhood Funding of Subsurface Equipment; as well as any additional information deemed necessary or useful by the Utilities Director, or his/her designee. d. The form must indicate the name and contact information of one property owner who will serve as proponent for the project and must indicate the date on which the form was issued to that proponent and the amount of the payment required by subdivision (f) of this subdivision (3). e. To be valid, the signed petition must be returned to the Utilities Director, or his/her designee, no later than 45 days after the form is issued to the proponent. f. The signed petition must be accompanied by a payment to cover the cost of developing a cost-estimate for the proposed subsurface replacement. The amount of this payment, as determined by the Utilities Director or his/her designee, will be indicated on the form. 4. FUNDING OF SUBSURFACE EQUIPMENT a. Upon receipt of a valid petition, the Utilities Director, or his/her designee, will provide the proponent with either (i) a written estimate of the cost of a subsurface installation (including the net present value of any unusual continuing ownership costs associated with such installation) or (ii) a finding that such installation is not practicable. The proponent will also be provided with an estimate of the cost of a standard installation. b. The City will proceed with the subsurface installation if and only if within 90 days of the date upon which the Utilities Director, or his/her designee, provides a written estimate pursuant to subdivision (a) of this subdivision (4), the City receives payment in full for the estimated cost difference between the subsurface and the standard installation. c. It is the responsibility of the proponent to raise the funding required by this Section and the entire cost must be paid to the City at one time. The City will not collect funds from property owners or community members nor will it require any person or property owner to pay any portion of the costs. d. The Utilities Director, or his/her designee, may extend the payment deadline set forth in this subdivision. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 1 A. GENERAL In addition to the general requirements outlined in Rule and Regulation 18 for Utility Services Facilities on Customers’ Premises, the following is required: B. SERVICE CONFIGURATIONS 1. NUMBER OF SERVICES PER BUILDINGLOT Only one Water Service Line is allowed per building (or other Customer Premises),lot, except additional Water Services may be provided for commercial properties at CPAU’s discretion, if any of the following conditions apply: a. space is not available in the Public Right-of-Way at any one location for the number of Water Meters required to serve the property. b. additional Water Services are needed for irrigation and fire Water Services. c. a single Water Service location is not practical, due to parcellot configuration or size. 2. NUMBER OF SERVICES FOR SEPARATE CONVEYANCES Notwithstanding Rule and Regulation 21 section B(1), CPAU may, at its discretion and at the Customer’s expense, require a separate Water Service line for an Accessory Dwelling Unit when an Accessory Dwelling Unit is sold or conveyed separately from the primary residence . C. DEDICATED FIRE SERVICES, INCLUDING AUTOMATIC FIRE SPRINKLERS 1. PURPOSE CPAU will furnish a dedicated fire Service connection in 2-inch to 10-inch size only if CPAU confirms that Customer has made adequate provisions to prevent the use of Water for purposes other than fire suppression. 2. APPLICATION AND AGREEMENT Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 2 The Customer/Applicant will be required to sign an Application for CPAU connection and an Agreement to operate the fire Service in accordance with these Rules and Regulations. The Applicant, at the Applicant’s expense, will be required to install an approved backflow protection assembly in accordance with Title 17 of the California Code of Regulations, Article 2, Protection of Water System, Sections 7601-7605, as well asCalifornia Health and Safety Code Section 116555 (a)(2), the latest Cross-Connection Control Policy Handbook (CCCPH) adopted by the State Water Resources Control Board, , Section E of this Rule and Regulation, and all other applicable City standards and requirements. 3. INSTALLATION CHARGES The Applicant will be required to make payment in advance of construction in accordance with CPAU’s the City’s applicable Connection Fee Rate Municipal Fee Schedule. 4. QUANTITATIVE CHARGES Water provided via a dedicated fire Service connection as authorized under subsection C of this Rule and used for fire suppression and suppression system testing is billed according to Rate Schedule W-3 (Fire Service Connections). Unauthorized Water use will be subject to the same penalties as set forth in Section D.2 below. 6. PRESSURE AND SUPPLY CPAU assumes no responsibility for loss or damage because of lack of Water or pressure. CPAU furnishes such quantities and pressures as are available in its general Distribution System. Water Service is subject to shutdowns and variations required by CPAU’s operation of the Water system and system Demands. Customers must comply with applicable Fire Department requirements at all times, including whenever fire protection systems are out of service. D. FIRE HYDRANTS 1. USE AND DAMAGE OF FIRE HYDRANTS No Person(s), other than those designated and authorized by the proper authority or by CPAU, may open any fire hydrant, attempt to draw Water from it, or in any manner damage or tamper with it. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 3 a. The process for approval to withdraw Water from a public fire hydrant is as follows: i. Prior to use at a construction site or for any other purpose, a Fire Hydrantfire hydrant Meter Permitpermit from CPAU must be validly obtained, and Water use is subject to all permit restrictions and requirements. Potable water for consolidation of backfill and other nondomestic uses in construction is not permitted if other water sources, such as reclaimed water, are available. ii. The permittee must pay in full to CPAU the Hydranthydrant Meter deposit and all related Charges as stated on the applicable Water Service Rate Schedule for Water Service from Fire Hydrants (W-2). iii. All Water taken from the fire hydrant must be registered on the hydrant Meter. It is illegal to draw Water from a hydrant without the hydrant Meter attached to record the volumes. Meter reading is performed by CPAU Utilities Operations Department at a 6-month interval when the permittee brings in the Meter for renewal, or at the end of the rental period if less than 6 months. 2. PENALTIES FOR IMPROPER USE i.a. Tampering with fire hydrants and improperly using Water from fire Services is prohibited. CPAU may, at its option, levy a fine, discontinue and remove a Service in addition to charging for the Water illegally used, and pursue all available civil and criminal remedies, including, but not limited to, prosecution under Palo Alto Municipal Code Section 1.08. ii.b. If the Customer removes a fire Service, the Customer will be responsible for all related expenses, including installation of a new fire Service, before any new fire Service is re-installed and activated. iii.c. Failure to submit timely Meter reading may result in forfeiture of all or part of the Customer Fire Hydranthydrant Meter permit deposit. iv.d. Failure to return the hydrant Meter at the end of the appropriate period may result in additional Charges, as described in the applicable Water Service Rate Schedule for Water Service from Fire Hydrants (W-2). Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 4 v.e. Anyone violating Section D of this Rule on more than one occasion in a three -year period may be denied any use of fire hydrant Water Service. Such Customers may use reclaimed Water if available. 3. MOVING OF FIRE HYDRANTS When a fire hydrant has been installed in the location specified and approved by CPAU, CPAU has fulfilled its obligation. If a property owner or other party desires a change in the size, type, or location of the hydrant, the requester is responsible for the cost of such changes, without refund. Any change in the location of a fire hydrant must be approved by the City of Palo Alto Fire Department and the Utilities Department. The cost of relocation will be as estimated by the CPAU Engineering Manager for Water, Gas, and Wastewater (WGW). This cost estimate must be paid by the requesting party before CPAU will begin relocation. E. WATER SYSTEM PROTECTION 1. CROSS CONNECTION CONTROL PROGRAM The purpose of the Cross Connection Control Program is to protect the City’s potable Water from contamination. The connection of unprotected actual or potential connections between the potable Water system and any source or system containing unapproved Water, or any substance that presents a potential danger is prohibited. This program is operated in accordance with the current State Department of Public Health Regulations contained in Title 17 of the California Health and Safety Code of Regulations, Division 1, Chapter 5, Subchapter 1, Group 4, Sections 7583 through 7605, as amended (hereafter “State Regulations”). The Section 116555 (a)(2) and the latest Cross -Connection Control Program documentPolicy Handbook (CCCPH) adopted by the State Water Resources Control Board.. The City’s Cross Connection Control Plan, drafted in accordance with State Regulations, is available on the City’s website and on file with the City Clerk. The Utilities Director is authorized to terminate Water Service to any Customer who fails to comply with this Rule, CPAU’s Cross Connection Control Plan, or with any other City Cross Connection Control Program requirements, after notice is given. 2. BACKFLOW PROTECTION Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 5 a. GENERAL REQUIREMENTS i. All Backflow protection assembliesPrevention Assemblies and components installed in the City of Palo Alto must be lead-free and of a type, make, model, and size approved by the University of Southern California’s (USC) California Foundation for Cross -Connection Control. and Hydraulic Research. A list of approved assemblies and other backgroundadditional information can be found at the assembly manufacturer’s website and the Foundation’s website. ii. The Customer must install the required Water backflow prevention assembliesBackflow Prevention Assemblies in accordance with CPAU and State of California requirements. iii. The backflow prevention assembliesThe Backflow Prevention Assemblies are owned and maintained by the Customer. iv. The Customer is responsible for annual testing of the backflow prevention assembliesBackflow Prevention Assemblies and any required repair or replacement. Additional information about annual testing requirements is provided in section E(2)(e) of this Rule. v. As a protection to the Customer's plumbing system, the Customer must install a suitable pressure relief valve and pressure expansion tank between a backflow assemblyBackflow Prevention Assembly and any natural gas, electric or solar water heater on the Customer’s Water system. vi. The backflow prevention assemblyBackflow Prevention Assembly must be installed before any branches or connections to the service line, and within 5 feet of the Point of Service (meter) in a Utility-approved location on private property at a location within 5 feet of the Point of Service (property line/Meter) unless a different location is specified elsewhere in this Rule or an written exception has been granted by the CPAU WGW Engineering Manager. b. EXISTING SERVICES Customers are required to install Reduced Pressure Principle Assembly (RPPA) backflow prevention assemblies on Existing Water connections (commercial, industrial or domestic) at the Customer’s expense within 90 days of notification by CPAU, when any of the following conditions occur: i. Salt water, or water otherwise polluted, is available for industrial or fire Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 6 protection purposes, or where fresh water hydrants are or may be installed on piers or docks; ii. Processes which produce industrial wastes, Wastewater or any other dangerous substances are occurring on the Premises; iii. Gray water, stored rain water, well water, reclaimed water or other unapproved source of water is present on the premise for irrigation or other uses. iv. An approved Water supply line terminates at a pier head outlet which is used to supply vessels at piers or water fronts. These installations must be located where they will prevent the return of any water from a vessel or any other source into the approved Water supply line. v. The Customer is engaged in the handling of dangerous or corrosive liquids, or industrial or process water. vi. Circumstances are such that there is danger of backflow of wastewater or other contaminated liquids through plumbing fixtures of water-using or treating equipment, or storage tanks and reservoirs. Such circumstances include, but are not limited to, dangers present at the following types of facilities or caused by the following types of activities: a) Non-single family home swimming pools; b) Sewage ejector pumps; c) Boilers, hydronic or solar heating systems; d) Animal veterinary or grooming facility; e) Automotive maintenance, washing, painting or fueling facility; f) Oil, gas, radioactive material or chemical storage, transmission or production facilities; g) Barber / beauty shop or nail salon; h) Restaurant, bar, or brewery; i) Printer copy/reprographic service or film processing/developing; j) Dental, medical facility, nursing home, sanitarium or hospital; k) Manufacturing or processing plant; l) Dry cleaning or laundry facility; m) Portable cleaning/spray equipment; n) Steam cleaning facilities; o) Swamp cooler, cooling tower or water chillers; p) Water booster pump; q) Tanker truck yards or water storage tanks; r) Florist or plant nursery; s) Non-single family home fountain or lagoon; t) Rain barrel Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 7 t)u) Grocery store; u)v) Gym, hot tub or spa facility; v)w) Concrete, asphalt, sand or gravel plant; w)x) Laboratory, school or college; x)y) Metal manufacturing, processing, plating, cleaning or fabrication; y)z) Morgue, mortuary, graveyard, crematorium or funeral home; z)aa) The CPAU WGW Operations Manager has determined that the Service connection poses a contamination risk to the Water Distribution System. c. SPECIAL CONDITIONS – EXISTING SERVICES When a Customer is required to install a backflow prevention assembly (BPA)Backflow Prevention Assembly in the University Avenue or California Avenue Business Districts, the Customer may, at the discretion of the Director of Utilities and the Chief Building Official, be allowed to install backflow prevention assembliesBackflow Prevention Assemblies in the Public Right-of-Way (PROW) where no feasible placement alternative exists outside of the PROW. The customerCustomer must obtain an Encroachment Permit, at the discretion of the Director of Public Works, from the City of Palo Alto prior to the installation of the backflow prevention assembly. InstallationsBackflow Prevention Assembly. In addition to all Encroachment Permit conditions, installations in the PROW are subject to the following conditions: i. Existing building structure must contain a vertical wall at the edge of the PROW. ii. The Customer must obtain insurance with minimum liability coverage of $1,000,000 each for personal injury and property damage, and must indemnify and hold the City harmless via a contractual liability endorsement. iii. The backflow prevention assembliesBackflow Prevention Assemblies are limited to sizes rated as 2 inches or smaller. iv. BPAsBackflow Prevention Assemblies located in the PROW must encroach the minimum distance necessary for compliance. In no event will right-of- way sidewalk access be restricted to less than five (5) feet of clearance. v. Any BPABackflow Prevention Assembly proposed in the PROW may, at the discretion of the Director of Planning and Community Environment, require mitigation to paint the equipment to match the building, provide for Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 8 a screening cage, or other techniques to minimize visual impacts along the streetscape. vi. Any BPABackflow Prevention Assembly proposed in the PROW to be located on the exterior of a designated historic building requires review and approval by the Department of Planning and Community Environment, in addition to other approvals. vii. In the event of a future building improvement, the Encroachment Permit will be revoked as a component of development approval, and the Applicant will be required to move the backflow prevention assemblyBackflow Prevention Assembly off of the PROW and onto the Applicant or building owner’s property. d. NEW OR UPGRADED SERVICES The installation of a backflow prevention assemblyBackflow Prevention Assembly is required before the connection of a new or upgraded Service under any of the following conditions: i. For single family Residential Customers, an approved Reduced Pressure Principle Assembly (RPPA) backflow prevention assemblyBackflow Prevention Assembly is required when an unapproved freshalternative Water supply is available from a well, spring, reservoir, or other source. This condition applies even if the unapprovedalternate source is not connected to the CPAU Water System. If the Customer agrees to abandon the other supply, agrees to remove all pumps and piping necessary for the utilization of this supply, and properly abandons the alternate supply source, and after a site hazard survey assessment from a California certified Cross- Connection Control Specialist is performed, submitted, reviewed, and approved by the Cross-Connection Control Program Coordinator, the installation of a backflow protective assemblyBackflow Prevention Assembly may not be required. ii. For commercial or industrial fire services, a RPPA backflow prevention assemblyBackflow Prevention Assembly must be installed for any existing or new Water Service connections. Alternative backflow prevention assembliesBackflow Prevention Assemblies may be substituted after approval by the CPAU WGW Engineering Manager. iii. Single and multi-family residences that have fire sprinklers that are connected to the domestic Water Service must have, at a minimum, an approved Double Check Valve backflow prevention assembly Backflow Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 9 Prevention Assembly installed on the main Water Service connection. However, by 2040, all existing fire service Water connections must be equipped with no less than an approved double check detector backflow prevention assembly for premises with fire protection systems. iv. Commercial, industrial, retail, and multi-unit housing (more than 4 units in a building) Water Service Applicants must install a RPPA backflow prevention assemblyBackflow Prevention Assembly for all Water Services. v. Whenever the CPAU WGW Operations Manager has determined that the connection poses a contamination risk to the Water Distribution System. e. INSPECTION AND TESTING OF BACKFLOW PREVENTION ASSEMBLIES i. The ownerCustomer of any Premises with required backflow prevention assembliesBackflow Prevention Assemblies must have them inspected at least once annually by a Backflow Protection Assembly Tester certified by the California-Nevada Section of the American Water Works Association and certified Backflow Prevention Assembly Tester registered with CPAU. ii. Backflow prevention assembliesPrevention Assemblies must be inspected and tested before a Service is connectedprior to continuous service connection and the test report must be submitted to backflow@paloalto.gov, within five business days of the test date. iii. Customer must provide proof that the backflow prevention assembly that they have installed is on USC’sBackflow Prevention Assembly is certified lead-free and approved by the by the University of Southern California Foundation for Cross Connection Control approved listand Hydraulic Research . iv. Backflow prevention assembliesPrevention Assemblies must be tested annually, and repaired or replaced within 30 calendar days of whenever they are defective the device fails the field test or upon notice from CPAU. v. The CPAU annual testing certificatestest report must be sent to the Water Transmission Supervisor/Cross Connection Control OfficerProgram, City of Palo Alto, P.O. Box 10250, Palo Alto, CA 94301, or emailed to backflow@paloalto.gov each year on the anniversary of the device’s initial testing. v.vi. If the required backflow testing certificatetest report is not received within 90 days of notification by the Cityannual testing due date , the City may either contractarrange for theinspection and testing of the delinquent Backflow Prevention Assembly device and hold the Customer responsible Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 10 for any costs incurred for inspection and testing and charge the Customer for the expense,. Alternatively, CPAU may curtail or terminate Water Service. to any Customer who fails to comply with this Rule and Regulation, or with any other CPAU Cross-Connection Control Program requirements. vi.vii. All expenses for repair and maintenance of backflow prevention assembliesBackflow Prevention Assemblies will be borne by the Customer. All costs associated with the inspection and testing of a delinquent Backflow Prevention Assembly are the responsibility of the Customer. viii. CPAU reserves the right to perform additional inspection or testing of any required backflow prevention assemblyBackflow Prevention Assembly as it deems necessary to protect the Water Distribution System. CPAU may at its sole discretion provide Backflow Prevention Assembly testing services to Customers, at the Customer’s expense. vii. f. PLUMBING CHANGES REQUIRED IN SPECIAL CIRCUMSTANCES In special circumstances, where the Customer is engaged in the handling of dangerous or corrosive liquids, or industrial or process water, CPAU may require the Customer to eliminate certain plumbing or piping connections as an additional precaution and as a protection to the backflow preventive assemblies. In making plumbing connections beyond the backflow prevention assemblyBackflow Prevention Assembly to the Service, the Customer must comply with local and state plumbing ordinances and regulations. g. BACKFLOW PROTECTION ON ADDITIONAL WATER SUPPLY LINES Whenever CPAU or state regulations require backflow protection on a Water supply line entering a Customer's Premises, any and all Water supply lines from CPAU mains entering such Premises, buildings, or structures must be protected by a City-approved backflow prevention assemblyBackflow Prevention Assembly in conformance with state regulations, regardless of the use of the additional Water supply lines. h. PROTECTION AGAINST FLOWS BETWEEN DIFFERENT MAINS Two or more Services supplying Water from different mains to the same building structure or Premises through which Water may flow between mains must have an Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 11 approved backflow prevention assemblyBackflow Prevention Assembly on each Water Service installed at locations defined in this Rule. i. DISCONTINUANCE OF SERVICE CPAU, at its discretion, may immediately discontinueterminate or curtail Water Service to any Premises if the backflow prevention assembliesBackflow Prevention Assemblies have not met the conditions outlined in this Rule or if the WGW Operations Manager has determined that situation could cause contamination of the Water Distribution System. Service will not be restored until the WGW Operations Manager has determined that any conditions that compromise the safety of the Water system have been corrected. F. IRRIGATION METERS CPAU will install a dedicated irrigation meter for new and rehabilitated landscaping greater than 1,000 square feet, as required by the Palo Alto Municipal Code section 16.14.220 for industrial, commercial, institutional, and multi-family common areas. The separate Meter will be designated as an irrigation Account and no other Utilities will be billed on such Account. The Customer must pay for the additional Service according to Rate Schedule W-5Municipal Fee Schedule. G. WASTE OF WATER In the event that CPAU discovers Water waste, due to leaking, defective, or wasteful equipment, CPAU will notify the Customer. If the Customer does not take reasonable steps to curb this waste, CPAU retains the right, after giving 30 day notice, to discontinue Service to the Customer until the repairs have been completed on the Customer’s equipment. CPAU will restore Service when it inspects and determines that the physical cause for discontinuance has been rectified, safe operating conditions have been restored, and the engineering and operations requirements for Service have been met.follow the steps outlined in Palo Alto Municipal Code Section 12.32.010. HH. IMPROVEMENTS TO THE WATER DISTRIBUTION SYSTEM Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 12 Upon application for the construction of a new building, remodel, or addition of an existing structure, CPAU may require the Applicant to provide a water capacity and fire flow report, to determine domestic, irrigation, and fire flow requirements required by the proposed development, and to quantify the impact of the proposed development on CPAU’s Water Distribution System. Fire flow requirements are determined by the City’s Fire Department. If CPAU determines that Water Distribution System improvements will be required as a result of the proposed construction, Applicant will be responsible for paying Applicant’s proportional share of such improvements, as well as all associated permitting and design costs, and the cost of the City’s review and inspection of plans and improvements. Design and construction must conform to current CPAU Water Gas & Wastewater (WGW) Utility Standards, and CPAU’s approval of the completed installation is required before occupancy. CPAU reserves the right to solicit an additional water capacity and fire flow report in the event of modifications to the development scope prior to construction. I. MAINTENANCE OF THE WATER DISTRIBUTION SYSTEM 1. CPAU RESPONSIBILITY CPAU is responsible for the maintenance of the Water Service from, and including, the Water Meter located near the street curb, up to and including the Water main and the remainder of the City’s water distribution systemWater Distribution System, except under the following conditions: a. Expenses resulting from Customer’s violation of the Municipal Code or applicable Rules and Regulations are the responsibility of the violator, and must be paid to CPAU before CPAU performs any maintenance required as a result of the violation. b. In Easements, private streets, and subdivisions, CPAU’s responsibility is limited to the Water mains and Water Meters in the Public Utility Easement (PUE). If the City’s reasonable use of the PUE to provide Service results in any damage to common areas, it is the responsibility of the owner or Home Owner’s Association, not the City, to restore the affected portions of the common areas. 2. 2. CUSTOMER RESPONSIBILITY Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 13 a. The Customer is responsible for replacing small (2” or less) Services that are not polyethylene or copper when building a new structure or constructing additions/remodels that have a value greater than $200,000 for residential projects or greater than $300,000 for commercial projects, as stated on the project’s building permit application. Reconnection to the CPAU Water Services will only be allowed on current standard Services. All other Services must be replaced, per the CPAU WGW Utility Standards and applicable CPAU Rules and Regulations, from the main up to and including the Water Meter box, including all applicable Charges in Utility Rate Schedule W-5. b. The Customer is responsible for maintenance of the on-site Water Distribution System downstream of the Water Meter in accordance with the Palo Alto Municipal Code Chapter 16.08, including the Water Meter vaults and boxes as shown on Diagram A below. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WATER UTILITY REGULATIONS RULE AND REGULATION 21 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-010-2026 Sheet No 14 (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL GAS UTILITY REGULATIONS RULE AND REGULATION 22 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-2019 06-01-2026 Sheet No 1 A. GENERAL In addition to the general requirements outlined in Rule and Regulation 18 for Utility Services and facilities on Customers’ Premises, the following is required: B. GAS METER LOCATION 1. Each Gas Meter and Service regulator must be installed at a location that provides protection from damage due to vehicular traffic, corrosion and extreme temperatures, and from exposure to pool chemicals, dryer vents, lawn sprinklers, and other potentially damaging items. 2. Each Meter must be located in a ventilated area in accordance with CPAU Water, Gas, and Wastewater (WGW) Utility Standards and Federal Department of Transportation (DOT) regulations, including 49 CFR 192.353, Customer Meters and Regulators: Location. 3. CPAU reserves the right to require Gas Meter rooms for multiple-occupancy buildings where the building takes up the whole property (and there is no onsite location for Gas Meters) and more than 10 (ten) Gas Meters are required to provide Service. The Gas Meter room must conform to Federal DOT Codes and the California Plumbing Code. The Gas Meter room can only open to the exterior of the building and no perforations from the Gas Meter room to the interior of the building will be allowed. All electrical equipment (lights, switches, etc.) must be explosion proof suitable for Class I, Div.1 hazard areas. The Gas Meter room must be adequately vented to the exterior from the top and bottom of the room. The Gas regulator must be located exterior to any structure or enclosure except an approved underground vault. Only low or medium pressure (less than 5 PSIG) Gas may enter the building/Gas Meter room. Service pressures above 7” WC (0.25 PSI) must have prior CPAU approval. The Gas Meter installation must conform to standard details GD- 01A, GD-02A or GD-02B of the CPAU WGW Utility Standards, Appendix C. 4. Deviations from these standards and regulations must be approved by CPAU Engineering prior to any work being performed. C. MAINTENANCE OF GAS SERVICE FACILITIES Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL GAS UTILITY REGULATIONS RULE AND REGULATION 22 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-2019 06-01-2026 Sheet No 2 1. It is the Customer’s responsibility to ensure existing Gas facilities on the Customer’s property are capable of being maintained, which includes repair, modification, or replacement by CPAU. 2. If Gas Service facilities cannot be maintained due to existing site conditions, CPAU will notify the Customer, and coordinate with the Customer to the extent feasible, to relocate the Gas facilities to a suitable location, as determined by CPAU. Failure to relocate such facilities as directed by CPAU may result in termination of Service. Customers will be responsible for the cost of rerouting Gas Services from the Gas main in the street to the new, approved Meter location. Customers will also be responsible for securing necessary permits, rerouting, pressure testing and inspection of their houseline to the new Meter location. D. INSTALLATION OF NEW GAS SERVICE PIPESSERVICES Gas Services will be installed, to the extent possible, perpendicular from the Gas main in the street in a straight line to the Gas Meter. Property owners or Service Applicants who wish to install new Gas Service by directional boring must have a Wastewater cleanout located at the front of the building where the Wastewater lateral exits the building. This cleanout is required so the Wastewater lateral can be inspected by CPAU to verify that it was not damaged by the Gas Service installation. If there is no Wastewater cleanout at the front of the building and the owner/Applicant will not install one before contacting the City to install a new Gas Service, CPAU will install a Gas Service by open cut method and the owner/Applicant will be responsible for the additional expense. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL GAS UTILITY REGULATIONS RULE AND REGULATION 22 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-2019 06-01-2026 Sheet No 3 E. UNAUTHORIZED CONSTRUCTION ACTIVITY NEAR SERVICE LINES AND METERS PROHIBITED Unauthorized construction, demolition, or excavation activities within 10 feet of Service Lines and Meters can create emergency or unsafe conditions. CPAU’s permission is required before commencing any such activities, and Customers must contact Underground Service Alert (USA) by calling 811 at least 48 hours before starting the project. Failure to secure CPAU’s permission before commencing any construction, demolition or excavation within 10 feet of Service Lines and Meters may result in Service disconnection, and the responsible party will be responsible for disconnection and/or removal fees and penalties, in accordance with Utility Rate Schedule C-1the Municipal Fee Schedule. F. IMPROVEMENTS TO THE GAS DISTRIBUTION SYSTEM Upon application for the construction of a new building, remodel, or addition to an existing structure, CPAU will require the Applicant to provide a total connected load to quantify the impact of the new load on CPAU’s Gas Distribution System. If CPAU determines that Gas Distribution System improvements will be required as a result of the proposed construction, Applicant will be responsible for Applicant’s share of such improvements, as well as all associated permitting and design costs, and the cost of the City’s review and inspection of plans and improvements. Design and construction must conform to current CPAU Water Gas & Wastewater (WGW) Utility Standards, and CPAU’s approval of the completed installation is required before occupancy. CPAU reserves the right to solicit an additional capacity report in the event of modifications to the development scope prior to construction. (END) Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 1 A. GENERAL In addition to the general requirements outlined in Rule and Regulation 18 for Utility Service and Facilities on Customers’ Premises, the following is required: B. LATERAL CONFIGURATIONS 1. NUMBER OF LATERALS PER LOT a. Each lot is permitted only one (1) Sewer Lateral Connection to the City’s Wastewater Main. Lots with Accessory Dwelling Units must connect the Accessory Dwelling Unit’s Sewer Lateral to the lot’s existing Upper Sewer Lateral. b. Notwithstanding Rule and Regulation 23 section B(1)(a), CPAU may, at its discretion and in accordance with Rule and Regulation 5, approve additional Sewer Lateral Connections for Accessory Dwelling Units, commercial lots, and lots with non- single-family housing. Upon submission of a request, lot owners must provide flow calculations to CPAU demonstrating the infeasibility of connection to the existing Upper Sewer Lateral. 2. NUMBER OF LATERALS FOR SEPARATE CONVEYANCES Notwithstanding Rule and Regulation 23 section B(1), CPAU may, at its discretion and at the Customer’s expense, require a separate lateral for an Accessory Dwelling Unit when an Accessory Dwelling Unit is sold or conveyed separately from the primary residence, in accordance with State law. B.C. MAINTENANCE OF AND RESPONSIBILITY FOR THE WASTEWATER COLLECTION SYSTEM Responsibility for various parts of the Wastewater Collection system depends on the location of the City’s Wastewater Main, and whether a City Sewer Cleanout is present and accessible. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 2 Diagram A Standard Sewer Lateral Configuration within the Public Right-of-Way 1. WHEN THE CITY WASTEWATER MAIN IS LOCATED IN THE PUBLIC RIGHT-OF-WAY a. Responsibility when City Sewer Cleanout is present and accessible: The standard configuration of a Sewer Lateral within the Public Right-of-Way is shown in Diagram A, above. When a City Sewer Cleanout is present, the City owns and is responsible for the inspection, maintenance, repair, and upgrade of the lower portion of the Sewer Lateral (also known as Lower Sewer Lateral or City Lateral) from the Wastewater Main up to and including the first City Sewer Cleanout. The Customer owns and is responsible for the inspection, maintenance, repair, and upgrade of the upper portion of the Sewer Lateral (also known as Upper Sewer Lateral or Private Lateral) from the City Sewer Cleanout to the building being served on the Premises. The standard location of the City Sewer Cleanout is within the planting strip, per City Water, Gas, and Wastewater (WGW) Utility Standards. If the City Sewer Cleanout Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 3 cannot feasibly be placed in the planting strip, the City may allow the City Sewer Cleanout to be installed in another location within the public right-of-way or within 5 feet of the property line, as indicated in Diagram B, below. Diagram B Sewer Lateral responsibility when City Sewer Cleanout is present b. Responsibility when City Sewer Cleanout is not present or is inaccessible: The configuration of a Sewer Lateral without a City Sewer Cleanout is shown in Diagram C, below. If there is no City Sewer Cleanout, if the City Sewer Cleanout is inaccessible, or if the Customer’s Sewer Cleanout is more than 5 feet behind the property line, then the Customer owns and is responsible for the inspection, maintenance, repair, and upgrade of the entire Sewer Lateral between the City’s Wastewater Main and Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 4 the building being served on the Premises. This means that the Customer is responsible for maintaining the entire Sewer Lateral and keeping it free from blockages, and the City is not responsible for damage resulting from sewage backups caused by lack of Sewer Lateral maintenance. If there is no City Sewer Cleanout along the Sewer Lateral, the City, at its convenience, and only when the pipe is not under sewage surcharged conditions, may install a City Sewer Cleanout in one of the following locations: i) the planting strip (standard location per WGW Utility Standards), ii) sidewalk, o r iii) in the back of the sidewalk before the property line. Once a new City Sewer Cleanout is installed and operational, the City will own the Lower Sewer Lateral between the Wastewater Main and the new City Sewer Cleanout, as described in Section C(1)(a). If there is no feasible location or the Customer (or the property owner, if the Customer is not the owner of the property) refuses to allow the installation of a new City Sewer C leanout, then the Customer will remain solely responsible for the inspection, maintenance, repair, and upgrade of the entire Sewer Lateral from the City’s Wastewater Main to the building or structure being served on the Premises, as described in section C(1)(b). Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 5 Diagram C Sewer Lateral responsibility when City Sewer Cleanout is not present or is inaccessible c. Responsibility for Sewer Lateral that branches off the Lower Sewer Lateral: If the Customer’s Sewer Lateral branches off the City Lateral (or Lower Sewer Lateral), the Customer is solely responsible for the inspection, maintenance, repair, and upgrade of the tee or wye connection to the City Lateral, and for the branched-off lateral pipe between the tee or wye connection and the building being served on the Premises, as shown in Diagram D, below. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 6 Diagram D Sewer Lateral responsibility when the sewer pipe branches off City Lateral 2. WHEN THE CITY WASTEWATER MAIN IS LOCATED IN A PUBLIC UTILITY EASEMENT If the City’s Wastewater Main is located within a Public Utility Easement on private property, the City is only responsible for the inspection, maintenance, repair, and upgrade of the Wastewater Main located within the Easement. The Customer owns and is responsible for the inspection, maintenance, repair, and upgrade of the entire Sewer Lateral starting at the City’s Wastewater Main connection and continuing onto the building or structure on private property, as shown in Diagram E, below. Structures, whether temporary or permanent, as well as trees, bushes and other large vegetation, are not permitted to be placed in the Easement area, to ensure CPAU crews can access the Wastewater Collection system, and to prevent tree roots from damaging the system. Periodically, City crews will need to open the sewer manhole lid and enter into the manhole in an Easement for routine maintenance. Customers can contact CPAU at (650) 566-4501 to review Easement/parcel maps. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 7 Customers will be responsible for the City’s costs to remove unauthorized items from Easements, as well as for the costs of any damage resulting from unauthorized structures, materials, or improvements on land encroaching into an Easement. In the event of an emergency, City crews may remove any obstructions, without prior notification or permission, to gain access with equipment to the Wastewater Collection system. Diagram E Sewer Lateral responsibility when Wastewater Main is within a Public Utility Easement 3. CUSTOMER RESPONSIBILITIES REGARDLESS OF LOCATION OF CITY WASTEWATER MAIN These requirements apply to all Customers receiving Wastewater Service from the City of Palo Alto, regardless of the location of the City’s Wastewater Main. a. Customers are responsible for clearing stoppages within Laterals for which they are Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 8 responsible, including clean-up costs related to stoppages which cause sewer backups. If maintenance or repair of the City’s Wastewater Main or City Lateral is required as a result of a Customer’s violation of the Municipal Code, these Regulations, or other applicable Law, the Customer is responsible for completing any necessary maintenance and repair at the Customer’s sole expense. All replacements and repairs must be constructed pursuant to the City’s current WGW Utility Standards, will require City inspection and approval, and the Customer will be responsible for all applicable charges in Utilities RateMunicipal Fee Schedule S-5. b. When a Customer is building a new structure or constructing additions or renovations on Premises to be served or currently being served by CPAU, and as a result of the construction project, the Lower Sewer Lateral must be realigned and reconnected to the Wastewater Main at a new location, the Customer will be responsible for the cost of replacing the Lower Sewer Lateral from the Wastewater Main up to and including the City’s Sewer Cleanout, and for installing a City Sewer Cleanout if one was not present. All construction must meet current WGW Utility Standards, will require City inspection and approval, and the Customer will be responsible for all applicable charges in Utilities RateMunicipal Fee Schedule S-5. c. The City and CPAU personnel have the right to access the entire Sewer Lateral serving the Customer’s Premises as needed for the City to implement the City’s Cross Bore Inspection Program and Cross Connection Control and Backflow Prevention Program, and generally to provide safe and reliable Service. Such access may include City inspection, maintenance, or repair of the Sewer Lateral as determined by the City in its sole discretion. d. The Customer is responsible for the on-site Wastewater Collection System in accordance with the Municipal Code, including: i) Preventing stormwater, roof or yard drainage, basement, foundation or under- drainage from being discharged into the Wastewater Collection System, unless a permit is granted by the Regional Water Quality Control Plant (RWQCP). In addition, any plumbing or piping that is connected or could be connected that would allow the future discharge of stormwater or groundwater into the Wastewater Collection System is prohibited. ii) Maintaining the condition of the on-site Wastewater Collection System so that it is watertight and does not allow the infiltration of groundwater. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 9 iii) Keeping the Sewer Cleanout boxes visible and accessible. iv) Installing, maintaining, and ensuring proper usage of Grease Control Devices and oil/sand separators in accordance with Chapter 16 of the Palo Alto Municipal Code. If the City determines that the source of grease, oil, or debris contamination and/or buildup in the Wastewater Collection System is linked to a particular Customer, the Customer may be held responsible for cleaning the Wastewater System, including any associated costs or damages incurred by the City. v) Limiting the Water inflow rate to the Wastewater Collection System during fire system testing to 30 GPM. Higher flushing rates must be diverted to a detention tank to limit the flow rate to 30 GPM. vi) Limiting Wastewater ejector pumps usage so that the following conditions are met: (a) The pump(s) output capacity may not exceed 100 GPM. (b) The Sewer Lateral must change to a 4” gravity flow Sewer Lateral at least 20’ from the City Sewer Cleanout. (c) The velocity in the 4” gravity flow Sewer Lateral must not exceed 3 feet per second. (d) The tank and float must be set up such that the pump run time does not exceed 20 seconds or 33 gallons pumped during each cycle. vii) Installing an approved backwater valve in accordance with the latest adopted version of the California Plumbing Code, to protect from backflow of sewage f ixtures installed on floor levels that are considered ground level or lower. viii) Ensuring no construction material/debris and other obstructions are being discharged into the sewer system per Palo Alto Municipal Code Section 16.09.035. Any violation is subject to penalty per Section 16.09.260. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 10 4. NOTIFICATION TO CPAU If a Wastewater stoppage occurs, the Customer shall notify CPAU. CPAU will then determine whether the stoppage has occurred in the portion of the system owned and maintained by CPAU or by the Customer (or the Property Owner, if the Customer is not the owner of the property). CPAU will clear the stoppage that has occurred in the portion of the system owned and maintained by CPAU. The Customer is responsible for clearing stoppages that occur in the Upper/Private Lateral. C.D. INDUSTRIAL DISCHARGES IN EXCESS OF 25,000 GALLONS PER DAY CPAU adopts the following as a fair and equitable method of determining the necessary cost- apportionment criteria for industrial or commercial users. FLOW The Quantity Charge shall be based upon the metered water served to the industrial or commercial user being billed, with the following exceptions: 1. Cooling Towers For Customers with one or more cooling towers, the volume of evaporated Water associated with cooling (inflow less outflow) may be used to offset flow calculations for Wastewater billing. To be eligible for such offsets, the Customer must comply with the following requirements: i) Inflow Water data: (a) Customer must have inflow Water Meter(s) on all cooling tower inlet(s); (b) Meter(s) must be annually certified by the County Department of Weights and Measures; (c) Proof of Certification(s) must be submitted to CPAU along with annual Meter Reads. ii) Outflow water data: (a) Five (5) cycles of concentration will be assumed for outflow calculations; Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 11 (b) Customers whose cycles of concentration are greater than five (5) and who want to have this reflected in their calculations must have outflow Meter(s) installed; (c) Outflow Meter(s), if installed and used for purposes of calculation, must be annually certified by the County Department of Weights and Measures; (d) Proof of Certification(s) must be submitted to CPAU along with annual Meter Reads. iii) Data acquisition and submittal: (a) Customer is responsible for reading and recording each inflow Meterflow (and each outflow Meter, if applicable) on a monthly basis; (b) Meter Reads should be performed at approximately the same time each month; (c) The following data, at a minimum, must be recorded at each reading: i. Date of read ii. Inflow read(s) for each inflow Meter iii. Outflow read(s) for each outflow Meter (if applicable) (d) The City of Palo Alto reserves the right to periodically review Customer's Meter(s) for accuracy. iv) Participation rules and restrictions: (a) Customer must have six (6) months of data in the first year to be eligible for participation; (b) Customer must annually submit twelve (12) months of data thereafter; (c) Inflow data (and outflow data, if applicable) must be submitted to CPAU’s Customer Service Division annually by May for consideration in calculations for July (the start of the City's fiscal year). 2. Extensive Landscaping In cases where the Customer has extensive landscape irrigation and summer monthly consumption exceeds the average monthly consumption of January, February, and March by more than 50 percent (50%), the average of the January, February, and March consumption shall be used for calculating wastewater discharge for the remaining months of the year. 3. Outflow Meters Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 12 If an outflow Meter has been installed, such metered outflow will be used to determine flow in lieu of recorded Water meter consumption. 4. High Strength Wastewater Users that discharge high strength wastewater, as determined by the CPAU, will be billed as follows: a. Measurements of the concentration of ammonia, COD, and suspended solids will be taken from 24-hour composite samples collected periodically for each high strength discharger being billed. i) The constituent concentrations found in these samples and previous samples plus the flow will be averaged to provide the basis for establishing the Wastewater Treatment Charge to be levied to the discharger being sampled. ii) All samples will be analyzed at the laboratory of the Palo Alto Regional Water Quality Control Plant. The Wastewater Treatment Charge will be based upon the quantity and concentrations found in the waste stream monitored. b. If an establishment’s piping configuration, or other physical considerations, render representative sampling prohibitively complex or infeasible, then CPAU will set the establishment’s level of sewage effluent constituents for billing purposes at the average effluent levels of industries in CPAU, or where feasible, at the average effluent constituent levels of similar establishments. c. Sampling results are intended to provide an estimate of the quality of effluent discharge by the facility. Sampling results can vary significantly depending on the facility processes operating on the day of sampling. If the annual sampling results in combination with the flow data indicate a revised annual bill to the Customer, the amount of the increase or decrease will not exceed 25 percent. The 25 percent limitation is independent of any change in rates or Charges to Rate Schedule S-2. E. IMPROVEMENTS TO THE WASTEWATER COLLECTION SYSTEM Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 10-21-201906-011-2026 Sheet No 13 Upon application for the construction of a new building, remodel, or addition to an existing structure, CPAU may require the Applicant to provide a sewer capacity and flow monitoring report to quantify the impact of the proposed development on CPAU’s Wastewater Collection System. If CPAU determines that Wastewater Collection System improvements will be required as a result of the proposed construction, Applicant will be responsible for Applicant’s proportional share of such improvements, as well as all associated permitting and design costs, and the cost of the City’s review and inspection of plans and improvements. Design and construction must conform to current CPAU Water Gas & Wastewater (WGW) Utility Standards, and CPAU’s approval of the completed installation is required before occupancy. CPAU reserves the right to solicit an additional sewer capacity and flow monitoring report in the event of modifications to the development scope prior to construction. If the development requires a pumping facility to drain into the City’s Wastewater Collection System, the Applicant is responsible for the cost of construction of the pumping facility and the ongoing pumping facility plant operation and maintenance costs. {END} Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 RESIDENTIAL RATE ASSISTANCE PROGRAM UTILITY RATE SCHEDULE C-4 CITY OF PALO ALTO Issued by the City Council Effective 072-012-2026 Supercedes Sheet No.C-4-1 dated 04-23-23 Sheet No. 1 A. APPLICABILITY: This Rate Schedule applies to 1) Customers with metered Electric and Gas Service Accounts thatwho qualify for income-based or medical needs participation in the CPAU Residential Rate Assistance Program (RAP), and which are served either by an individual Meter or a Master-Meter in a qualifying residential housing community, and 2) Homekey Housing Facilities that are formally recognized by the California Department of Housing and Community Development and which have metered Electric and Gas Service Accounts. Residents: Customers may qualify for participation in the RAP for either medical necessity or economic reasons. This scheduleRate Schedule applies to residential premisesmetered Service Accounts that qualify for income-based or medical needs participation in the UtilitiesCPAU Residential Rate Assistance Program. This Rate Schedule also applies to Homekey Housing Facilities that are formally recognized by the California Department of Housing and Community Development may be eligible for RAP discounts. B. RATES: The Rate Assistance ProgramRAP provides residential customersqualifying Accounts with a discount of twenty-five percent (25%)35% on electricElectric Service and natural gas rates, and twenty percent (20%)25% on storm drainage charges listed in the applicable City of Palo Alto Utilities Electric, Natural Gas and Storm Drain Rate SchedulesService. C. ADVANCED METERING INFRASTRUCTURE (AMI) PROGRAM OPT-OUT FEES FOR RAP ACCOUNTS: 1. Set Up Charge $50.00 2. Monthly $10.00 D. SPECIAL CONDITIONS: 1. Customers applying for RAP due to medical reasons, a residentnecessity must annually provide a physician's letter certifying the medical condition of the resident and the their medical necessity as a result of that condition of either (i) and the resulting medical necessity for special medical equipment requiring substantial electricity or gas,Electric or Gas Service. 2. (ii) special environmental temperature needs. Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 RESIDENTIAL RATE ASSISTANCE PROGRAM UTILITY RATE SCHEDULE C-4 CITY OF PALO ALTO Issued by the City Council Effective 072-012-2026 Supercedes Sheet No.C-4-1 dated 04-23-23 Sheet No. 2 3. 2. To quaCustomers applying for income-based RAP for economic reasons, residents must meet current guidelines for "Low Income" based on the California Department of Housing and Community Development (HCD) “low income” guidelinesState Income Limits1low income and provide either: a) proof of annual household income, or b) proof of current participation in a qualifying local, state, or federal income-based program for low-income households. 4.3. Application for participation in the Rate Assistance Program (RAP) must be made annually, although there is no maximum length-of-term. Customers with a permanent medical condition andor Homekey Housing Facilities may apply for program participation.exemption from the annual renewal application process by contacting Utilities Customer Service via the following ways: a. In person at the Utilities counter located in the Ground Floor lobby of the Civic Center at 250 Hamilton Avenue, Palo Alto between the hours of 8:00 a.m. and 4:30 pm Monday through Thursday and Friday by appointment only. b. Over the phone by calling Utilities Customer Service at 650-319-2161. c. By emailing UtilitiesCustomerService@PaloAlto.gov 5. program, the City requires that a resident provide proof of annual household income. Residents participating in RAP based on economic reasons will be eligible to receive a 25 percent discount on gas and electric, and 20 percent discount on storm drainage charges. Residents participating in RAP based on medical reasons will be eligible to receive a 2 5 percent discount on the applicable gas, and/or electric charges. 6. As a condition of participating in RAP, Residential Ccustomers must enroll and participate in the Utilities Department “Residential Energy Assistance Program (REAP)”. REAP provides free customer educational materials, efficiency assessments of the residence, installation of eligible weatherization measures, repair or replacement of eligible appliances, and a Nnatural Ggas leak safety inspections. FCustomer failure to participate in REAP will disqualify current and future participation in the Rate Assistance Program. 4. Participation in the RAP participation is limited to the residential Customer’s primary residence of the customer, with one qualifying residence per individual Ccustomer. 1 HCD uses United States Department of Housing and Urban Development (HUD) Guidelines as the basis for its calculations of state income limits. These guidelines are updated annually and available at: https://www.hcd.ca.gov/funding/income- limits/state-federal-income-limits/state Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 RESIDENTIAL RATE ASSISTANCE PROGRAM UTILITY RATE SCHEDULE C-4 CITY OF PALO ALTO Issued by the City Council Effective 072-012-2026 Supercedes Sheet No.C-4-1 dated 04-23-23 Sheet No. 3 7. The 25 percent discount in Homekey facilities are responsible for verifying that the total gross annual income of the facility’s residents and/or households (but not employees or contractors), at any given time, meet the current RAP income guidelines and make a certification to that effect. 8.5. The Utility Users Tax. Such tax (UUT) for RAP participants will be computed based on the gross utility chargesUtility Charges before the application of the discount. 9.6. Participation in the RAP does not relieve the customerCustomers from the obligationsobligation to pay utility chargesCPAU Charges when due, or to meet the requirements of anycomply with all applicable Utilities Department Rules and Regulations. 10.7. It is unlawful to knowingly provide incorrect information in connection with a RAP application. Such violation could result in a $1,000 fine or six months in jail, or both. E. The procedures for qualificationRate Assistance Program qualifications and interpretation of the provisions of this Rate Schedule, or otherall applicable RAP rates, Rules and Regulations applicable to the Rate Assistance Program shallwill be made by the City Manager orDirector of Utilities, or their designee, whose determination shall be final. {End} Docusign Envelope ID: F5FD254D-6311-89D5-813D-1ED53DCC8584 Certificate Of Completion Envelope Id: F5FD254D-6311-89D5-813D-1ED53DCC8584 Status: Completed Subject: RESO 10290.pdf - Utilities Rule and Regulation 2, 3, 4, 5, 9, 10, 11, 18, 20, 21, 22, 23, C-4, 15 Source Envelope: Document Pages: 137 Signatures: 6 Envelope Originator: Certificate Pages: 5 Initials: 0 Christine Prior AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-08:00) Pacific Time (US & Canada) 250 Hamilton Ave Palo Alto , CA 94301 Christine.Prior@PaloAlto.gov IP Address: 165.225.242.85 Record Tracking Status: Original 6/17/2026 4:41:07 PM Holder: Christine Prior Christine.Prior@PaloAlto.gov Location: DocuSign Security Appliance Status: Connected Pool: StateLocal Signer Events Signature Timestamp Amy Bartell Amy.Bartell@paloalto.gov Assistant City Attorney City of Palo Alto Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 136.226.72.81 Sent: 6/17/2026 4:47:02 PM Viewed: 6/18/2026 7:15:55 AM Signed: 6/25/2026 5:46:48 AM Electronic Record and Signature Disclosure: Accepted: 7/16/2015 5:52:40 AM ID: d8ecb53d-ef81-4016-8886-1560c48de42a Lauren Lai Lauren.Lai@paloalto.gov Director Administrative Services/CFO COPA Security Level: Email, Account Authentication (None) Signature Adoption: Drawn on Device Using IP Address: 170.85.54.89 Sent: 6/25/2026 5:46:53 AM Viewed: 6/25/2026 6:02:48 PM Signed: 6/25/2026 6:03:28 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Alan Kurotori Alan.Kurotori@paloalto.gov Director of Utilities City of Palo Alto Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 170.85.54.101 Sent: 6/25/2026 6:03:32 PM Viewed: 6/26/2026 11:39:10 AM Signed: 6/26/2026 11:39:17 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Ed Shikada Ed.Shikada@paloalto.gov City Manager City of Palo Alto Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 170.85.54.89 Sent: 6/26/2026 11:39:22 AM Viewed: 6/29/2026 12:18:35 PM Signed: 6/29/2026 12:18:41 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Signer Events Signature Timestamp Vicki Veenker Vicki.Veenker@paloalto.gov City of Palo Alto Security Level: Email, Account Authentication (None)Signature Adoption: Uploaded Signature Image Using IP Address: 2600:1010:b0b1:7e23:686e:6dda:8408:d4b2 Sent: 6/29/2026 12:18:45 PM Viewed: 7/1/2026 10:05:48 PM Signed: 7/1/2026 10:06:06 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Mahealani Ah Yun Mahealani.AhYun@paloalto.gov City Clerk Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 170.85.155.5 Sent: 7/1/2026 10:06:11 PM Viewed: 7/2/2026 3:41:56 PM Signed: 7/2/2026 3:42:18 PM Electronic Record and Signature Disclosure: Not Offered via Docusign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 6/17/2026 4:47:03 PM Envelope Updated Security Checked 6/18/2026 7:34:20 AM Envelope Updated Security Checked 6/18/2026 7:34:20 AM Envelope Updated Security Checked 6/18/2026 7:34:20 AM Envelope Updated Security Checked 6/18/2026 7:34:20 AM Envelope Updated Security Checked 6/18/2026 7:34:21 AM Envelope Updated Security Checked 6/18/2026 7:34:21 AM Envelope Updated Security Checked 6/18/2026 7:34:21 AM Certified Delivered Security Checked 7/2/2026 3:41:56 PM Signing Complete Security Checked 7/2/2026 3:42:18 PM Completed Security Checked 7/2/2026 3:42:18 PM Payment Events Status Timestamps Electronic Record and Signature Disclosure CONSUMER DISCLOSURE From time to time, City of Palo Alto (we, us or Company) may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through your DocuSign, Inc. (DocuSign) Express user account. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of this document. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. For such copies, as long as you are an authorized user of the DocuSign system you will have the ability to download and print any documents we send to you through your DocuSign user account for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper copies of any such documents from our office to you, you will be charged a $0.00 per-page fee. You may request delivery of such paper copies from us by following the procedure described below. Withdrawing your consent If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below. Consequences of changing your mind If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. To indicate to us that you are changing your mind, you must withdraw your consent using the DocuSign 'Withdraw Consent' form on the signing page of your DocuSign account. This will indicate to us that you have withdrawn your consent to receive required notices and disclosures electronically from us and you will no longer be able to use your DocuSign Express user account to receive required notices and consents electronically from us or to sign electronically documents from us. All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through your DocuSign user account all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. Electronic Record and Signature Disclosure created on: 10/1/2013 8:33:53 AM Parties agreed to: Amy Bartell How to contact City of Palo Alto: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: david.ramberg@cityofpaloalto.org To advise City of Palo Alto of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at david.ramberg@cityofpaloalto.org and in the body of such request you must state: your previous e-mail address, your new e-mail address. We do not require any other information from you to change your email address.. In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected in your DocuSign account by following the process for changing e-mail in DocuSign. To request paper copies from City of Palo Alto To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an e-mail to david.ramberg@cityofpaloalto.org and in the body of such request you must state your e-mail address, full name, US Postal address, and telephone number. We will bill you for any fees at that time, if any. To withdraw your consent with City of Palo Alto To inform us that you no longer want to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your DocuSign account, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. send us an e-mail to david.ramberg@cityofpaloalto.org and in the body of such request you must state your e-mail, full name, IS Postal Address, telephone number, and account number. We do not need any other information from you to withdraw consent.. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process.. Required hardware and software Operating Systems: Windows2000? or WindowsXP? Browsers (for SENDERS): Internet Explorer 6.0? or above Browsers (for SIGNERS): Internet Explorer 6.0?, Mozilla FireFox 1.0, NetScape 7.2 (or above) Email: Access to a valid email account Screen Resolution: 800 x 600 minimum Enabled Security Settings: •Allow per session cookies •Users accessing the internet behind a Proxy Server must enable HTTP 1.1 settings via proxy connection ** These minimum requirements are subject to change. If these requirements change, we will provide you with an email message at the email address we have on file for you at that time providing you with the revised hardware and software requirements, at which time you will have the right to withdraw your consent. Acknowledging your access and consent to receive materials electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to e-mail this disclosure and consent to an address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format on the terms and conditions described above, please let us know by clicking the 'I agree' button below. By checking the 'I Agree' box, I confirm that: • I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC CONSUMER DISCLOSURES document; and • I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future reference and access; and • Until or unless I notify City of Palo Alto as described above, I consent to receive from exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to me by City of Palo Alto during the course of my relationship with you.