HomeMy WebLinkAboutStaff Report 2602-5891CITY OF PALO ALTO
CITY COUNCIL
Special Meeting
Monday, April 20, 2026
Council Chambers & Hybrid
5:30 PM
Agenda Item
9.Approval of Contract Amendment No. 3 to Contract S25190354 with Larratt Brothers
Plumbing Inc. in the Amount of $950,000, for a Revised Total Not to Exceed $1,445,000
and to Extend the Contract Term for One Additional Year ending July 21, 2027, for the
Residential Emergency Water Heater Replacement Pilot Program Within Electrification
Programs; CEQA Status – Not a Project.
City Council
Staff Report
From: City Manager
Report Type: CONSENT CALENDAR
Lead Department: Utilities
Meeting Date: April 20, 2026
Report #:2602-5891
TITLE
Approval of Contract Amendment No. 3 to Contract S25190354 with Larratt Brothers Plumbing
Inc. in the Amount of $950,000, for a Revised Total Not to Exceed $1,445,000 and to Extend the
Contract Term for One Additional Year ending July 21, 2027, for the Residential Emergency
Water Heater Replacement Pilot Program Within Electrification Programs; CEQA Status – Not a
Project.
RECOMMENDATION
Staff recommends that City Council approve and authorize the City Manager or their designee
to execute Amendment No. 3 (Attachment A) to Contract S25190354 with Larratt Brothers
Plumbing Inc. for the Emergency Water Heater Replacement (REWHR) Pilot Program, increase
the contract in an amount not-to-exceed $950,000, and amend Exhibit C to add one measure
covering administrative fees and to extend the contract term by one additional year to a three-
year term. This amendment results in a revised total contract not-to-exceed amount of
$1,445,000.
EXECUTIVE SUMMARY
Staff is seeking approval for contract amendment number 3 to Contract S25190354 for the
Single-Family Residential Emergency Water Heater Replacement (REWHR) Pilot Program to
contribute to the success of the Advanced Heat Pump Water Heater (HPWH) Pilot Program in
replacing a total of 1,000 gas water heaters. Staff is requesting to extend the REWHR contract
term by one additional year, increase the contract by an additional $950,000, and update
Exhibit C to continue offering the REWHR Pilot Program with a minor program improvement.
Staff will offset the amendment amount by disencumbering $950,000 from the previous vendor
under contract No. C23181953A1 for the Advanced HPWH Pilot Program. Emergency water
heater replacements have accounted for more of the HPWH replacements than initially
1 Contract S25190354 with Larratt Brothers Plumbing
http://www.paloalto.gov/files/assets/public/v/1/utilities/linking-documents/s25190354-larrett-brothers-
plumbing.pdf
expected, the program receives high customer satisfaction and is helping the City achieve the
goal of replacing 1,000 gas water heaters with HPWHs. The current two-year contract is set to
end on July 31, 2026. This amendment will extend the contract term to July 31, 2027This
amount is part of the originally budgeted HPWH program approved by Council on October 3,
2022, funded through the Electric Utility’s Electrification Reserve and Gas Cap and Trade
revenues (see Staff Report 14720 and Council Resolution 10075, and Resolution 10076).3
BACKGROUND
4 The 2023-2025 S/CAP Work Plan included
work item 2.1 D, which called for the launch of a HPWH pilot to achieve the replacement of
1,000 gas water heaters with HPWHs. The “Advanced HPWH Pilot Program” was launched in
March 20235. It includes rebates for residents who hire their own contractors and a Full-Service
program for those who want the City to take care of the whole process, as well as the addition
of the REWHR program in September 2024. As of January 2025, 743 installations had been
completed across the City’s Rebate, Full-Service, and REWHR programs, with 195, 489, and 59
installations completed under each program, respectively since the Advanced HPWH Pilot
Program was adopted in October 2022. The REWHR program was created to facilitate the swift
replacement of gas water heaters with heat pump alternatives, addressing the gap left by the
Full Service HPWH program, which was not designed for emergency installations. The 2026-
2027 S/CAP Work Plan was approved by City Council on March 2, 2026, continuing the
residential electrification programs.6
3 Staff Report 14720, October 3, 2022:
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=82036&dbid=0&repo=PaloAlto&searchid=595cfc83-
730f-4a8e-acb8-2a711994f8de&cr=1 ; Council
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=61564&dbid=0&repo=PaloAlto Resolution of the
Council of the City of Palo Alto Adopting Design Guidelines for an Advanced Heat Pump Water Heater Pilot
Program to Further the City’s Sustainability and Climate Action Plan Goals
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=61564&dbid=0&repo=PaloAlto; and Council
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=61565&dbid=0&repo=PaloAlto Resolution of the
Council of the City of Palo Alto Establishing an Electrification Reserve and Amending the Electric Utility Reserves
Management Practices
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=61565&dbid=0&repo=PaloAlto
4 2023-2025 S/CAP Work Plan
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=82107&dbid=0&repo=PaloAlto&searchid=2893517
6-b25e-40fe-8f67-106930338767&cr=1
5 On October 3, 2022, City Council approved the contract with Synergy Companies, which includes, among other
tasks, the administration of an Advanced Heat Pump Water Heater Pilot
(https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=81976&dbid=0&repo=PaloAlto)
6 2026-2027 S/CAP Work Plan
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=85324&dbid=0&repo=PaloAlto&searchid=b2427f35
-4f5e-45e1-a2a0-3fac0fad9e95
The REWHR program has received high customer satisfaction, achieving a score of 9 out of 10.
Installations have been successfully completed within two business days, demonstrating Larratt
Bros Plumbing Inc.'s commitment to providing excellent customer service. Their unique
customer service tool, called Plunjr, allows homeowners to enter the program quickly and
obtain an assessment and quote for a new HPWH.
11 in October
2024 to accommodate an increased budget of $410,000. Amendment No. 212 made a clerical
correction to add an optional Additional Services Provision. In November 2025, a Task Order
was executed that allowed Larratt Bros Plumbing Inc. to temporarily serve the Full Service
HPWH program during the transition away from the City’s contract with Synergy Companies
(contract No. C23181953A), to a new Turnkey Home Electrification Program developed with
Franklin Energy Services (contract No. C25193676) called “Electrify My Home.”13 Due to
increased incentives from the State’s TECH Clean California program, heightened demand to
complete installations prior to the expiration of Federal Tax Credits, and higher participation
from the Full Service HPWH program, more funds were utilized at a faster pace than
anticipated. The City will receive an estimated $170,000 in reimbursement from the State for
the TECH funds disbursed. Amendment number 3 will ensure the REWHR program can continue
for one additional year, serving an estimated 150 more HPWH installations (generated from an
estimated 300 home assessments). This extension will facilitate further installations throughout
Palo Alto, enhancing the transition from gas to heat pump water heaters under emergency
circumstances.
ANALYSIS
14 In such an emergency scenario, the task of switching from a gas
water heater to an HPWH is often too complicated and takes too much time for the average
homeowner to handle when they are focused on restoring hot water to their family. The
REWHR Pilot Program is designed to serve the many homes experiencing water heater failures
that require rapid action, with a goal to restore hot water to customers within two business
11 Amendment No. 1 with Larratt Brothers Plumbing
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=83038&dbid=0&repo=PaloAlto&searchid=b540650
7-db33-4482-b4e6-fa48c313aef6
12 Contract S25190354 Amendment No. 2 with Larratt Brothers Plumbing
http://www.paloalto.gov/files/assets/public/v/1/utilities/linking-documents/s25190354a2-larratt-bros-
amendment-no-2.pdf
13 https://www.paloalto.gov/Departments/Utilities/Electrification/Electrify-My-Home
14 New Buildings Institute, 2022. https://newbuildings.org/scaling-up-market-transformation-for-heat-pump-
water-heaters/
days while helping the homeowner switch from a gas water heater to an HPWH. Customers
could opt to pay a premium covering work outside of standard business hours if faster service is
desired.
FISCAL/RESOURCE IMPACT
19
19 For the Full Service HPWH Program, City Council approved $1.25 million from Gas Cap and Trade Revenues, $4.5
million from Electrification Reserve (funded by the electric utility’s Electric Special Projects Reserve) discussed at
the September 27, 2022 Council meeting, see
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=81997&dbid=0&repo=PaloAlto&searchid=67b1ec98
-3e85-4ae9-868b-c7513b8ff43e&cr=1; and approved at the October 3, 2022 Council meeting, see
The HPWHs installed through the REWHR Pilot will count towards the goal of 1,000 HPWHs in
Palo Alto. The additional funds requested here come from disencumbering $950,000 from the
previous vendor under contract No. C23181953A for the Advanced HPWH Pilot Program.
Program promotion and outreach will be funded through the climate action outreach budget
established in the FY 2026 Adopted Budget. Funding in subsequent fiscal years is subject to
Council’s approval of annual budget appropriations.11
STAKEHOLDER ENGAGEMENT
Feedback collected from program participants and collaboration with strategic partners have
been instrumental in shaping this program. Engagement with stakeholders like Silicon Valley
Clean Energy and others ensures program alignment and efficacy.
ENVIRONMENTAL REVIEW
Council’s approval of the attached agreement described in this staff report does not meet the
definition of a project under the California Environmental Quality Act (CEQA), pursuant to the
California Public Resources Code Section 21065, because it is not an activity that will cause a
direct physical change in the environment. In the alternative, Council’s approval of this
agreement is exempt from review under CEQA Guidelines Section 15302, as replacement of
existing facilities, and Section 15308, as an action taken for the protection of the environment.
ATTACHMENTS
Attachment A: Contract S25190354 Amendment No. 3 with Larratt Brothers Plumbing
APPROVED BY:
Alan Kurotori, Director Utilities
Staff: Linda Grand, Sustainability Programs Administrator
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=82036&dbid=0&repo=PaloAlto&searchid=1d57fc3a
-c6b9-46a6-aa21-ab6b0fe2a000
Vers.: Aug. 5, 2019
Page 1 of 11
AMENDMENT NO. 3 TO CONTRACT NO. S25190354
BETWEEN THE CITY OF PALO ALTO AND
LARRATT BROS PLUMBING INC.
This Amendment No. 3 (this “Amendment”) to Contract No. S25190354 (the “Contract”
as defined below) is entered into as of March 16, 2026, and between the CITY OF PALO ALTO, a
California chartered municipal corporation (“CITY”), and LARRATT BROS PLUMBING INC., a
California corporation, located at 88 Elmira Street, San Francisco, CA 94124 (“CONSULTANT”).
CITY and CONSULTANT are referred to collectively as the “Parties” in this Amendment.
R E C I T A L S
A. The Contract (as defined below) was entered into by and between the Parties
hereto for the provision of providing Emergency Water Heater Replacement Services (the
“Project”) to customers in single family homes in connection with the Project, as detailed therein.
B. The Parties now wish to amend the Contract in order to increase compensation
by Nine Hundred Fifty Thousand Dollars ($950,000) from Four Hundred Niney-Five Thousand
dollars ($495,000) to a new total not to exceed One Million, Four Hundred Forty-Five Thousand
Dollars ($1,445,000), and to extend the term until July 21, 2027, as detailed herein.
NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions
of this Amendment, the Parties agree:
SECTION 1. Definitions. The following definitions shall apply to this Amendment:
a. Contract. The term “Contract” shall mean Contract No. S25190354
between CONSULTANT and CITY, dated August 1, 2024, as amended by:
Amendment No. 1, dated October 7, 2024
Amendment No. 2, dated November 20, 2024
b. Other Terms. Capitalized terms used and not defined in this Amendment
shall have the meanings assigned to such terms in the Contract.
SECTION 2. Section 2 “TERM” of the Contract is hereby amended to read as follows:
“SECTION 2. TERM. The term of this Agreement shall be from the date of its full execution
through July 21, 2027, unless terminated earlier pursuant to Section 19 (Termination) of
this Agreement.”
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SECTION 3. Section 4 “NOT TO EXCEED COMPENSATION” of the Contract is hereby
amended to read as follows:
“SECTION 4. NOT TO EXCEED COMPENSATION. The compensation to be paid to
CONSULTANT for performance of the Services shall be based on the compensation
structure detailed in Exhibit C, entitled “COMPENSATION,” including any reimbursable
expenses specified therein, and the maximum total compensation shall not exceed One
Million Three Hundred Thousand Five Hundred Dollars ($1,300,500). The hourly
schedule of rates, if applicable, is set out in Exhibit C-1, entitled “SCHEDULE OF RATES.”
Any work performed or expenses incurred for which payment would result in a total
exceeding the maximum compensation set forth in this Section 4 shall be at no cost to
the CITY.
Optional Additional Services Provision (This provision applies only if checked and a
not-to-exceed compensation amount for Additional Services is allocated below under this
Section 4.)
In addition to the not-to-exceed compensation specified above, CITY has set aside the
not-to-exceed compensation amount of One Hundred Forty-Four Thousand Five Hundred
Dollars ($144,500) for the performance of Additional Services (as defined below). The
total compensation for performance of the Services, Additional Services and any
reimbursable expenses specified in Exhibit C, shall not exceed One Million, Four Hundred
Forty-Five Thousand Dollars ($1,445,000), as detailed in Exhibit C.
SECTION 4. The following exhibit(s) to the Contract is/are hereby amended or added, as
indicated below, to read as set forth in the attachment(s) to this Amendment, which is/are
hereby incorporated in full into this Amendment and into the Contract by this reference:
a. Exhibit “B” entitled “SCHEDULE OF PERFORMANCE ”, AMENDED,
REPLACES PREVIOUS.
b. Exhibit “C-1” entitled “SCHEDULE OF RATES”, AMENDED, REPLACES
PREVIOUS.
SECTION 5. Legal Effect. Except as modified by this Amendment, all other provisions of
the Contract, including any exhibits thereto, shall remain in full force and effect.
SECTION 6. Incorporation of Recitals. The recitals set forth above are terms of this
Amendment and are fully incorporated herein by this reference.
(SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.)
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SIGNATURES OF THE PARTIES
IN WITNESS WHEREOF, the Parties have by their duly authorized representatives
executed this Amendment effective as of the date first above written.
CITY OF PALO ALTO
_____________________________
City Manager
APPROVED AS TO FORM:
_____________________________
City Attorney or designee
LARRATT BROS PLUMBING, INC.
Officer 1
By:______________________________
Name:___________________________
Title:____________________________
Officer 2 (Required for Corp. or LLC)
By:______________________________
Name:___________________________
Title:____________________________
Attachments:
Exhibit “B” entitled “SCHEDULE OF PERFORMANCE”, AMENDED, REPLACES PREVIOUS.
Exhibit “C-1” entitled “SCHEDULE OF RATES”, AMENDED, REPLACES PREVIOUS.
Docusign Envelope ID: 2CA5A8B5-5391-45E8-89F8-6822631BE3C3
President
Aaron Gianni
Andrew Geller
Field Director
Vers.: Aug. 5, 2019
Page 4 of 11
EXHIBIT B
SCHEDULE OF PERFORMANCE
AMENDMENT NO. 3, AMENDED, REPLACES PERVIOUS
CONSULTANT shall perform the Services so as to complete each milestone within the number of
days/weeks specified below. The time to complete each milestone may be increased or
decreased by mutual written agreement of the Project Managers for CONSULTANT and CITY so
long as all work is completed within the term of the Agreement. CONSULTANT shall provide a
detailed schedule of work consistent with the schedule below within 2 weeks of receipt of the
notice to proceed (“NTP”) from the CITY.
Milestones Completion
Number of Days/Weeks (as
Task 1.1 HPWH ER Kick-off
Task 1.2 Develop HPWH ER Pilot Documents
Task 1.2.1 Develop Program Policies and Procedures Manual
Task 1.2.2 Develop Customer Site Assessment Report and Estimate
Task 1.2.3 Develop Customer Site Assessment Agreement
Task 1.2.4 Develop Program Participation Agreement
Task 1.2.5 Develop Customer Feedback Forms
Task 1.2.6 Develop Program Report Template
Task 1.2.7 Develop Program Invoice Template
Task 1.3 Transmit Customer Information to CITY’s Program Tracking Database
Task 1.4 Setup and testing of program invoice and rebate submission
Task 1.5 Provide Eligible Measure List Updates
Task 1.6 Enroll in State or Local Financing Programs
30 days
Task 2 Program Implementation
Task 2.1 Implement Marketing and Outreach Activities
Task 2.2 Develop Customer Intake & hotline
Task 2.3 Perform Customer Site Assessment and Deliver Customer Estimate
Task 2.4 Execute Program Participation Agreement, Collect Customer
Payments, and Enroll Customers in Financing Programs
Task 2.5 Install Measures and Provide Post-Installation Quality Control
Task 2.6 Provide Customer Service, Feedback and Issue Resolution
Ongoing
Task 3 Program Invoicing and Reporting
Task 3.1 Data Management
Task 3.2 Reporting
Task 3.3 Invoicing
Ongoing
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Task 4.1 Resolve Outstanding Jobs in Progress
Task 4.2 Develop and Submit Program Report
Ongoing
Within 30 days
Optional Schedule of Performance Provision for On-Call or Additional Services Agreements.
(This provision only applies if checked and only applies to on-call agreements per Section 1 or
agreements with Additional Services per Section 4.)
The schedule of performance shall be as provided in the approved Task Order, as detailed in
Section 1 (Scope of Services) in the case of on-call Services, or as detailed in Section 4 in the case
of Additional Services, provided in all cases that the schedule of performance shall fall within the
term as provided in Section 2 (Term) of this Agreement.
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EXHIBIT C-1
SCHEDULE OF RATES
The figures set forth in this Exhibit C-1 include all of CONSULTANT’s costs to perform all of the
Services listed in this Agreement that correspond to that Eligible Measure, including, without
limitation, CONSULTANT’s administrative costs, marketing and outreach costs, implementation
(materials and labor) costs, Electrification Site Preparation Services, Electrification Labor Rates
and Extended Parts and Labor Warranty costs. No additional fees or charges will be required of
CITY or its customers for CONSULTANT to perform the Services listed in this Agreement.
CONSULTANT’s schedule of rates is as follows:
Eligible Measure Description of Measure Cost to
Customer (not
payable by
City):*
Installed cost
per unit (incl
equipment +
Installed cost
per unit (incl
equipment +
labor) ($)
Heat pump water
heater (80 gallon,
240V) - weekday
properly dispose of the old water heater
and platform, cap the gas line, install the
drain pan, install the heat pump water
heater and condensate draining per
manufacturer’s instruction based on
location, install new safety straps
meeting code, install noise and vibration
reduction components (flexible pipe
connectors, rubber mat, rubber grommet
at pipe-wall penetrations, rubber
grommet where seismic strapping meets
wall,) install expansion tank, complete
job closure paperwork, repair and paint
walls to original condition as required,
standard one (1) year labor warranty,
and manufacturer's product warranty.
heater (65 gallon,
240V) - weekday
heater (50 gallon,
240V) - weekday
heater (80 gallon,
120V) - weekday
heater (65 gallon,
120V) - weekday
heater loaner - from loaner-reuse supply, properly
Docusign Envelope ID: 2CA5A8B5-5391-45E8-89F8-6822631BE3C3
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Page 7 of 11
replacing with HPWH at a later date,
keep loaner equipment for future
projects. The customer shall pay the
$1800 at the time it is installed. The
amount will be considered a “down
payment” towards their electrification
and noted on the final invoice as a credit
Project Estimate -
with
phone/chat/emai
all homes will receive an assessment and
a Project Estimate - this row covers
remote service (not in-person at the
)
visit for
assessment and
project Estimate -
normal weekday
perform assessment and prepare a
Project Estimate. Note that this charge is
instead of, not in addition to the virtual
assessment charge above.
N/A $295
Permit
Coordination,
Optional use for inspectors to use Plunjr
app, at the discretion of the City.
$500 N/A
Permit cost
covered by the City.
N/A $247, subjected
to annual
adjustment to
Fee for any month with fewer than 15 site
Non-standard Site Preparation and/or Installation Services costs for a HPWH installation
Louver Vents into
Install
Condensate
Temperature-
Pressure Relief
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Page 8 of 11
exterior away
from foundation
per building code
Install
Thermostatic
hours will be estimated as part of the Project
hours will be estimated as part of the Project
Electrical services
circuit breaker
and up to 30 ft
circuit between
HPWH and
run (per
additional 50
replacement properly dispose of old equipment,
replace with new panel including
capability for future home electrification
and EV readiness, include two additional
reserve breaker spaces above and
beyond electrification readiness, replace
circuit breakers as required, repair and
paint walls to original condition as
required, standard one (1) year labor
warranty, and manufacturer's product
Materials -
this work is
highly variable
in cost, and
cannot be
reduced to a
single pre-
determined
price
replacement /
installation
of old equipment, ensure home includes
capability for future home electrification
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beyond electrification readiness, replace
circuit breakers as required, repair and
paint walls to original condition as
required, standard one (1) year labor
warranty, and manufacturer's product
saver quad
breaker (tandem
breaker, install tandem breaker to
maximize use of physical space in panel.
Program Set Up Costs -
up of meetings for Larratt Bros staff.
Additional meeting time is noted in
up of meetings for QuitCarbon staff.
Additional meeting time is noted in
Optional Additional Measures
heater (80 gallon,
240V) -
weeknight,
weekend, holiday
heater (65 gallon,
240V) -
weeknight,
weekend, holiday
heater (50 gallon,
240V) -
weeknight,
weekend, holiday
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weeknight,
weekend, holiday
heater (65 gallon,
120V) -
weeknight,
weekend, holiday
water heater
loaner -
weeknight,
weekend, holiday
Assessment &
estimate - remote
- weeknight,
weekend, holiday
staff, with the benefit of QuitCarbon
virtual assessments - note that some
homes will receive this remote project
bid during non-weekday business hours
visit for
assessment and
project estimate-
weeknight,
weekend, holiday
hours - upcharge
perform assessment and/or prepare a
bid outside of normal business hours,
this additional charge will apply. Note
that this charge is instead of, not in
addition to, the site visits during normal
business hours that is noted in the first
Rate - weeknight,
weekend, holiday
will be estimated as part of the Project
Estimate phase.
Rate - weeknight,
weekend, holiday
will be estimated as part of the Project
Estimate phase.
and labor
Include 2 yr warranty from the date of
installation
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place other than the garage or outside (ground level) closet
shall be accessed with an additional cost. Protection of floors,
walls, or other finishes shall be assessed on an individual
basis and the cost will vary depending on the level of
* Note that the Costs to the Customer detailed here are not payable by the City and are only included here to
establish the agreed upon pricing to be charged by CONSULTANT to customers.
Docusign Envelope ID: 2CA5A8B5-5391-45E8-89F8-6822631BE3C3
Certificate Of Completion
Envelope Id: 2CA5A8B5-5391-45E8-89F8-6822631BE3C3 Status: Completed
Subject: Complete with Docusign: S25190354 Amend 3 final approved rev 3.31.26.pdf
Source Envelope:
Document Pages: 11 Signatures: 2 Envelope Originator:
Certificate Pages: 2 Initials: 0 Ann Marie Romero
AutoNav: Enabled
EnvelopeId Stamping: Enabled
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
250 Hamilton Ave
Palo Alto , CA 94301
annmarie.romero@paloalto.gov
IP Address: 2601:205:4a80:e
Record Tracking
Status: Original
3/31/2026 9:47:20 AM
Holder: Ann Marie Romero
annmarie.romero@paloalto.gov
Location: DocuSign
Security Appliance Status: Connected Pool: StateLocal
Signer Events Signature Timestamp
Aaron Gianni
aaron@larrattbros.com
President
Security Level: Email, Account Authentication
(None)Signature Adoption: Pre-selected Style
Using IP Address: 73.189.115.94
Sent: 3/31/2026 9:49:21 AM
Viewed: 3/31/2026 12:43:27 PM
Signed: 3/31/2026 12:43:46 PM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Andrew Geller
ageller@larrattbros.com
Field Director
Security Level: Email, Account Authentication
(None)Signature Adoption: Pre-selected Style
Using IP Address:
2601:640:8e80:33ad:e8df:59de:ffee:6b10
Sent: 3/31/2026 12:43:48 PM
Viewed: 3/31/2026 4:04:28 PM
Signed: 3/31/2026 4:07:00 PM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
In Person Signer Events Signature Timestamp
Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
Rachael Romero
Rachael.Romero@paloalto.gov
Administrative Associate II
Copa
Security Level: Email, Account Authentication
(None)
Sent: 3/31/2026 4:07:02 PM
Viewed: 3/31/2026 4:37:23 PM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Witness Events Signature Timestamp
Notary Events Signature Timestamp
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 3/31/2026 9:49:21 AM
Certified Delivered Security Checked 3/31/2026 4:04:28 PM
Signing Complete Security Checked 3/31/2026 4:07:00 PM
Completed Security Checked 3/31/2026 4:07:02 PM
Payment Events Status Timestamps