HomeMy WebLinkAbout2025-10-29 Policy & Services Committee Summary MinutesPOLICY & SERVICES COMMITTEE
SUMMARY MINUTES
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Special Meeting
October 29, 2025
The Policy & Services Committee of the City of Palo Alto met on this date in the Community Meeting
Room and by virtual teleconference at 6:30 P.M.
Present In-Person: Veenker (Chair), Lu, Stone
Absent: None.
Call to Order
Chair Veenker called the meeting to order. The clerk called roll.
Public Comments
There were no requests to speak.
Agenda Items
1. Recommend City Council approval of the proposed Massage and Hot Tub/Sauna Ordinance; CEQA
Status – not a project.
Senior Management Analyst Eric Jensen explained an update was being sought because the current
regulations had not been significantly updated since 2012. Since then, California passed laws that
changed how massage therapy was regulated statewide. The City wanted to align the local rules with
the updated state standards and best practices. Palo Alto had 19 massage businesses and 1 hot
tub/sauna business which employed approximately 150 massage professionals.
For massage establishments, the current Palo Alto Municipal Code did not require establishment
permits if all employees were certified by the California Massage Therapy Council (CAMTC). The
proposed change would have the City certify the validity of the establishment during the augmented
permit application process, which would include a check on ownership. Under the proposed changes,
the owner would have the burden of compliance with city and state laws. The current Palo Alto
Municipal Code had the City verify and permit individual massage professionals. The proposed change
was that the City would require professionals to be certified by the CAMTC. The current Palo Alto
Municipal Code had the City certify the validity of hot tub/sauna businesses during the permit
application process. Those businesses must also be permitted and inspected by the Santa Clara County
Health Department. The proposed change was for the City to discontinue the extensive permit
application process and permit based on the Health Department status.
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The CAMTC was a private nonprofit public benefit corporation with 510(c)(3) tax exempt status and had
a volunteer Board of Directors. The CAMTC’s mission was to protect the public and elevate the
profession. Staff was seeking feedback and, if no changes were requested, a recommendation that this
be forwarded to City Council for first read on the consent calendar.
Public Comment: None.
Council Member Stone stated that the second most common identified type of sex trafficking was
through these types of businesses and opined the proposed changes were a smart and manageable way
to address the concern.
Council Member Lu asked if there was a notable issue with prostitution and/or human trafficking in Palo
Alto or if this was a preventative measure. Council Member Lu clarified that all but 1 massage therapist
in Palo Alto was certified by the CAMTC. To get licensed, one must complete 500 hours of massage
school, pay $300 every 2 years, and get a criminal background check with fingerprints. Council Member
Lu was concerned that undocumented immigrants or those without a lot of resources would be
excluded but believed, in practice, that was not an issue.
Chair Veenker asked who appointed the CAMTC volunteer Board of Directors. Chair Veenker opined it
made sense for the City to step away from discerning who was appropriately licensed. Chair Veenker
wondered if the updates would result in cost savings.
Senior Management Analyst Jensen noted there had not been any criminal cases relating to prostitution
or human trafficking within these types of establishments in Palo Alto, however it was an issue within
the industry in general. Under the new updates, owner/operators would only be allowed to hire
massage therapists certified through the CAMTC, which would be checked in the permitting process.
Senior Management Analyst Jensen believed the seats on the Board were by invitation, not by
gubernatorial appointment.
Assistant Police Chief James Reifschneider clarified that under the current code, professionals could opt
to be certified through the City or the CAMTC. All but 1 individual had chosen the state certification.
That individual was in the process of transitioning to state certification. The update would eliminate the
option for City certification. Assistant Police Chief Reifschneider said there would be nominal savings
from relying on the Health Department because there was only 1 City-certified hot tub/sauna business
and any staff time saved would be redirected toward the additional attention being paid to the
operators.
MOTION: Chair Veenker moved, seconded by Council Member Stone, to recommend that the proposed
revisions to the code be forwarded to City Council.
MOTION PASSED: 3-0
2. Office of the City Auditor Presentation of the Community Services Department Equipment and
Materials Inventory Management Audit
City Auditor Kate Murdock explained the audit’s objective was to determine if the CSD’s equipment and
materials inventory management system was operating effectively and efficiently.
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Most tested items were accounted for, however the management of materials and equipment at CSD
facilities needed improvement. Findings included inventory lists that were not comprehensive or
regularly updated; the City’s process of disposing goods was not followed in some instances; items could
be better organized to facilitate shared and easier use; and some items were not properly stored or
secured. It was recommended that the CSD implement a centralized inventory management system to
track and update assets across facilities, establish a standard operating procedure for conducting
periodic inventory audits, and designate specific staff members responsible for inventory monitoring
and provide training on appropriate procurement and disposal procedures.
The CSD lacked formal processes for receiving and inventorying materials and equipment which could
help prevent fraud, waste, and abuse. It was recommended that the CSD establish clear guidelines for
the receipt and inventory of goods and equipment to ensure accountability, accuracy, and efficiency in
managing physical assets.
It was also observed that the CSD’s current practice of sourcing funding to replace equipment using the
City’s Capital Improvement Process was burdensome. By implementing a comprehensive equipment
inventory that included estimated replacement timelines and cost, funding for replacement equipment
could be incorporated in the annual budget development process.
Public Comment: None.
Chair Veenker wondered why the equipment was funded using the City’s CIP.
Council Member Lu opined certain trivial inventory items were not worth tracking and did not want to
overwork the issue. Council Member Lu agreed an inventory management system was a good
investment.
Director Kristen O’Kane explained that some equipment, like the kilns at the art center or AV
equipment, was large and costly and needed to go through the CIP process to be replaced. The intent
was to utilize the Public Works’ asset management system for parks and open space equipment and
utilize a system similar to IT for other equipment and materials. Staff was working on defining the
threshold of what was large enough to be inventoried.
MOTION: Council Member Stone moved, seconded by Council Member Lu, to recommend the City
Council approve the results of the Community Services Department Equipment and Materials Inventory
Management Audit Report.
MOTION PASSED: 3-0
3. Office of the City Auditor Presentation of the Building Permit & Inspection Fees Audit Item Removed
Off Agenda
4. City Council Referral to the Policy & Services Committee to Consider Updates to the Advocacy Process
Manual and for Committee Recommendation of Changes, if any, to the City Council for Adoption;
CEQA Status – Not a Project
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Deputy City Manager Chantal Cotton-Gaines explained that the legislative guidelines were looked at
every year and will come to the Committee at the November 19 meeting. That will be focused on the
legislative platform. The legislative manual was being discussed this evening as well as Council guidance
that existed outside of the legislative manual. The Committee previously requested to spend time
discussing the process and to make changes, if any.
Staff recommended adding the following to the manual: a notification to all Council members a signed
legislative advocacy letters clearly explaining staff’s process; involvement of the City Clerk’s office; and
incorporation of the strategic weighing in discussion. Deputy City Manager Cotton-Gaines explained that
Council had a discussion outside of the legislative manual process a few years ago which set the tone for
how to represent the City, especially in Sacramento. There were a lot of bills the City had interest in, but
the direction from Council was to look at the likelihood of a bill passing and the impact it would have on
Palo Alto.
Public Comment: None.
Chair Veenker referenced footnote 1 of the legislative guidelines, which stated that, if there were no
recommended guideline changes, the priorities from one year would carry over to the next without
returning to Council for reaffirmation. Chair Veenker wanted the Committee to be able to address the
guidelines and suggested updating the footnote to reflect the current practice. Chair Veenker wondered
if the letter/public statement of Council’s position on legislation should reflect the vote count in some
capacity. If a bill came through with no recommendation to take a position and it fit within the
legislative guidelines, a letter would be prepared for the Mayor without needing to go to Council. Chair
Veenker was concerned that having Council members vote on each bill would be time consuming and
complicated.
Council Member Lu opined that acknowledging the vote in the letter made sense. Council Member Lu
asked if bills always came before Council for a vote before the City took a position and wondered if
there was an efficient way for Council to vote on more bills.
Council Member Stone agreed with indicating whether the vote was unanimous or majority in the letter
without stating the exact number. Council Member Stone preferred the current practice of legislative
guidelines and noted it was not the work of the City to weigh in on every bill.
Deputy City Manager Cotton-Gaines explained that staff followed the bills. There were lobbyists in
Sacramento who advanced the City’s interest. If a bill changed significantly, staff would determine if that
required anything further from the City. Staff was open to suggestions on how frequently to bring
legislative updates to the Committee. Staff wanted to hear if there were bills the Committee thought
Council should weigh in on. Deputy City Manager Cotton-Gaines explained there was no other structure
outside of a discussion item that would allow the Committee to speak on the legislative guidelines.
Deputy City Manager Cotton-Gaines said that discussion on the item did not have to be lengthy if there
were no specific changes.
Assistant City Clerk Christine Prior said staff’s current practice did not match the footnote because the
guidelines always came to Council for approval even if there were no changes.
Chair Veenker referenced the section on coordination of the legislative program on packet page 80 and
noted that a lot of things had been brought to the Committee without a recommendation. Chair
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Veenker endorsed the comment in the staff report about incorporating Council’s selective weighing in
strategy. Chair Veenker suggested the change could go under the last bullet point of the “Role of City
Council section and proposed the wording “selectively weigh in with legislators on behalf of the City.”
Chair Veenker opined the process for sponsoring a bill was good but noted the potential difficulty with
timing. Chair Veenker proposed adding a sentence that stated if the ideal timeline was not followed, the
reason for that would be presented to Council. Chair Veenker referenced page 82 and asked what an
advisory body was. Chair Veenker agreed that any advisory, commission, committee, or member of any
such body that wished to represent the City in meetings or communications with a legislature must first
coordinate with the CMO. Chair Veenker believed that should be true of Council members as well and
suggested an addition to reflect that.
Council Member Stone suggested updating the threshold for the City to consider bill sponsorship to at
least 2 Council members.
Assistant City Clerk Prior proposed adding Chari Veenker’s suggestion as a bullet point under “Role of
the City Council.”
Council Member Stone opined that additional language needed to be included in the “City Advisory,
Commissions, and Committees” section related to how members represented themselves. Council
Member Stone was concerned about members representing themselves in non-official City capacities,
especially when representing a position contrary to the City or Council’s. Council Member Stone wanted
to encourage clarity when a member was speaking in their individual capacity.
Council Member Lu suggested that if an individual took a contrary position, that person should clearly
represent the City’s position as well.
Chair Veenker believed people should feel free to explain if they held a contrary position and why. Chair
Veenker suggested staff create language to articulate the nuanced point. Chair Veenker stated that the
City’s utilities were separately regulated but wanted a more explicit reference to the role of the CMO in
coordinating between utilities and other City departments. Chair Veenker appreciated that staff had
adapted the process to run letters by the Policy and Services Committee chair and wanted to formalize
that process. Chair Veenker felt the wording of the second item under “Purpose” was confusing and
believed the intended meaning was that the legislation would potentially be the subject of City
advocacy.
City Attorney Molly Stump clarified that Council Member Stone wanted to discourage confusion when
an individual was speaking on their own behalf versus on the City’s behalf. City Attorney Stump opined
that City officials would not want someone with a contrary position to characterize their position. City
Attorney Stump explained that free speech could not be regulated but an expectation could be set that
members would not create confusion with the intent of undermining Council’s official position.
Assistant City Clerk Prior explained that staff was working to coordinate the City staff, CMO, and the
other departments with utilities. The utilities guidelines will be brought alongside the legislative
guidelines in the November meeting for review.
Deputy City Manager Cotton-Gaines said the City Clerk recorded the suggested changes and asked the
Committee to recommend those so staff could make the updates and bring the updated document to
Council.
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Council Member Stone wanted the item brought on consent.
MOTION: Council Member Stone moved, seconded by Chair Veenker, to recommend the City Council
adopt the discussed changes to the Advocacy Process Manual:
• Update #2 in the Purpose section to read: “Ensure potentially impactful state and federal
legislation is identified, analyzed, tracked, and possibly, the subject of city advocacy.”
• Update the Legislative Guidelines section to align with current practice
• Incorporate strategic weighing in language
• Add language in the Role of the City Council section regarding coordinating with the City
Manager’s Office when advocating on behalf of the City
• Incorporate role of the City Clerk’s Office
• Clarify language in City Advisory Commissions and Committees section regarding speaking in
personal capacity vs. speaking on behalf of the City
• Specify that advocacy letters on bills the City Council has voted to take a position on should note
if/when the vote is not unanimous
• Specify that advocacy letters will be shared with the Mayor and Chair of the Policy & Services
Committee for review and input
• Set the threshold for the City to consider bill sponsorship at least two Councilmembers
• If the general ideal timeline for City-sponsored state legislation is not followed, the reason why
will be shared with the City Council
MOTION PASSED: 3-0
Future Meetings and Agendas
Items for the November 19 special meeting included the building permit and inspection fees audit, the
legislative agenda and guidelines, a discussion on the nonprofit workplan, a discussion on the Council
priority-setting process, and a follow-up discussion on the recurring items that come to Council.
Adjournment: The meeting was adjourned at 7:45 P.M.