HomeMy WebLinkAboutStaff Report 2509-5240CITY OF PALO ALTO
CITY COUNCIL
Monday, September 29, 2025
Council Chambers & Hybrid
5:30 PM
Agenda Item
AA1.Approve Purchase Order C26195416 with Carahsoft, Utilizing a General Services
Administration Blanket Purchase Agreement, to Procure SAP S/4 HANA Suite of
Products and Corresponding Software and Hosting Services for a 5-Year Term for a Not-
To-Exceed Amount of $6,640,429; and Approve a Budget Amendment in the
Technology Fund as Recommended by Finance Committee; CEQA Status - Not a
Project New Item Added
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City Council
Staff Report
From: City Manager
Report Type: CONSENT CALENDAR
Lead Department: IT Department
Meeting Date: September 29, 2025
Report #:2509-5240
TITLE
Approve Purchase Order C26195416 with Carahsoft, Utilizing a General Services Administration
Blanket Purchase Agreement, to Procure SAP S/4 HANA Suite of Products and Corresponding
Software and Hosting Services for a 5-Year Term for a Not-To-Exceed Amount of $6,640,429;
and Approve a Budget Amendment in the Technology Fund as Recommended by Finance
Committee; CEQA Status - Not a Project
RECOMMENDATION
Finance Committee and staff recommend that the City Council:
a. Approve and authorize the City Manager or their designee to execute PO C26195416
with Carahsoft, utilizing a General Services Agreement (GSA) Blanket Purchase
Agreement Contract Number 47QSWA18D008F, to procure SAP S/4HANA suite of
products and corresponding software and hosting services for a 5-year term (December
31, 2025 to December 31, 2030), with a total not-to-exceed amount of $6,640,429
(Attachment A).
b. Amend the Fiscal Year 2026 Budget Appropriation for the Technology Fund by [requires
a two-thirds approval by the Council]:
a. Increasing the expenditure appropriation for the Enterprise Resource Planning
Upgrade 2026 Project (TE-19000) in the Information Technology Department by
$1,660,000
b. Decreasing the Technology Reserve by $1,660,000
EXECUTIVE SUMMARY
Approval of this contract and subsequent consulting services will result in the upgrade of the
City’s Enterprise Resource Planning (ERP) system, currently SAP, to the most current version.
Support for the version of the SAP ERP platform the City operates on will end on January 1,
2028 requiring the City to either upgrade or replace the system. Alternatively, the City could
assume increased risk using an unsupported platform, this is not recommended. In total, the
upgrade is estimated to cost $13.3 million over five years, net of incentives estimated to save
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the City $3.4 million if contract is signed by the end of September 2025. Once transitioned, this
new licensing contract will increase ongoing annual costs, approximately $660,000 above the
current $1 million baseline (this is expected in years three through five).
BACKGROUND
1
1 Informational ERP System Status Report
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Contract Number 47QSWA18D008F1.2 A cooperative purchasing agreement allows multiple
entities to purchase goods and services at negotiated rates and are created by combining the
buying needs of multiple entities to achieve a more economical purchase.
Professional expertise is required to successfully implement S/4 HANA and related software
solutions. To support this migration the City is looking to enter into an agreement with an SAP
authorized professional services provider that will provide technical support for this upgrade,
the contract is estimated to be four to five million in one-time costs. Once the business
requirements are finalized, staff will return to Council with the contract and necessary budget
actions to appropriate funds from the Technology Reserve for this project.
ANALYSIS
The Finance Committee heard staff’s recommendation at its meeting on September 16, 20253
and unanimously recommended City Council approval. The Committee commented on the
importance of being on a fully support version and innovations using features such as AI to
improve process efficiencies. Department users of the system including human resources and
administrative services acknowledged recent improvements and the desire for more
improvements and efficiencies to be achieved in the new version. The Committee agreed with
taking advantage of the sizeable incentive that would be received by issuing a PO before the
end of September.
SAP has offered the City a Transformation Incentive for its cloud services — a cloud credit
valued at $1,583,053 as well as no annual cost increase over the term — available through
SAP’s partner, Carahsoft. In total, this incentive is estimated to save the City $3.4 million if
contract is signed by the end of September 2025. Carahsoft is a technology solutions provider
that services the public sector. The agreement includes language allowing the city to cancel for
convenience prior to the start date if needed. Savings of $3.4 million cost avoidance is expected
if this PO is signed before the end of September 2025 from the following components:
1) Price protection estimate of $1.5 million. No annual contract cost of living adjustment
for five years, maintenance will remain flat at $1.66 million annually.
2) Business incentive of $1.7 million. Incentive of one year ”free” of licensing costs from
SAP
2 GSA Contract: 47QSWA18D008F
https://www.gsaadvantage.gov/ref_text/47QSWA18D008F/100V5C.3VR800_47QSWA18D008F_47QSWA18D008F-
11-24-2024-565316.PDF
3 FInance Committee, September 16, 2025, Item #3,
https://recordsportal.paloalto.gov/WebLink/DocView.aspx?id=64844&dbid=0&repo=PaloAlto
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3) System maintenance of $318,000. Elimination of dual system maintenance costs if the
upgraded system is live before 2027.
Table #1: Cost Summary (December 2025 – December 2030)
Year Annual Cost
Year 1 (2025–2026)$1,659,489
Year 2 (2026–2027)$1,660,107
Year 3 (2027–2028)$1,660,107
Year 4 (2028–2029)$1,660,107
Year 5 (2029–2030)$1,660,107
Cloud Credit ($1,583,053)
Total (5 Years)$6,640,429
FISCAL/RESOURCE IMPACT
The ERP system upgrade is expected to cost the City a total of $13.3 million over the first 5
years, including implementation and transition costs as well as the recommended software and
hosting services costs. The recommended agreement will add approximately $660,000 in
additional SAP licensing costs on top of the current $1 million baseline in years three through
five, upon full implementation. During the initial year, the City must maintain its existing SAP
licensing, hosting, and maintenance agreements; total costs in the first year will be higher than
in subsequent years. In addition, staff anticipates returning to Council with a separate contract
for one-time implementation and migration services associated with S/4 HANA, which will also
be funded primarily from the Technology Reserve. Once fully implemented, the legacy licenses,
hosting, and maintenance agreements will be retired and no longer required.
Funding for the first and second year, including this purchase order, is available in the
Technology Fund, specifically the Technology Reserve. This Reserve is intended to cover system
upgrades costs such as these. The FY 2026 forecasted ending balance for the Technology
Reserve is $18 million. If this budget amendment is approved, the reserve balance is anticipated
to be $16.4 million at year-end. For years 3–5, the costs will be allocated to City departments
through the Internal Service Fund process and appropriated annually, subject to Council
approval as part of the annual budget process.
The Information Technology (IT) Department is funded by an Internal Service Fund (ISF) that
allocates costs across the City to provide technology-related services to other departments and
funds. Approximately 49% of services are provided to the General Fund, with the remaining
51% supporting Enterprise, special revenue, and other internal service funds.
STAKEHOLDER ENGAGEMENT
The services were coordinated with internal stakeholders and the service provider.
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ENVIRONMENTAL REVIEW
ATTACHMENTS
APPROVED BY:
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
TO:Jitendra Kulkarni
IT Enterprise Systems Manager
City Of Palo Alto
250 Hamilton Ave
2nd Floor
Palo Alto, CA 94301 USA
EMAIL:jitendra.kulkarni@cityofpaloalto.org
PHONE: (925) 216-6256
FROM:Jonathan Gutierrez
Carahsoft Technology Corp.
11493 Sunset Hills Road
Suite 100
Reston, Virginia 20190
EMAIL:Jonathan.Gutierrez@carahsoft.com
PHONE: (571) 662-3375 FAX: (703) 871-8505
TERMS:GSA Schedule No: 47QSWA18D008F
Term: August 22, 2018 - August 21, 2028
FTIN: 52-2189693
Shipping Point: FOB Destination
Credit Cards: VISA/MasterCard/AMEX
Remit To: Same as Above
Payment Terms: Net 30 (On Approved Credit)
Cage Code: 1P3C5
DUNS No: 088365767
UEI: DT8KJHZXVJH5
Business Size: Other than Small
Sales Tax May Apply
QUOTE NO:57709533
QUOTE DATE:07/17/2025
QUOTE EXPIRES:09/30/2025
RFQ NO:
SHIPPING:ESD
TOTAL PRICE:$1,659,489.13
TOTAL QUOTE:$1,659,489.13
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
BASE YEAR
1 8008678a-611 SAP S/4HANA Cloud, Digital Access, private edition (1-
1000 Tier; Block Of 1000 Document; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008678a
Start Date: 12/31/2025
End Date: 12/30/2026
$52.63 GSA 50 $2,631.50
2 8011726-1-Infinite-611 SAP Cloud, memory extension for productive tiers, private
edition (1-Infinite Tier; Block Of 256 Gigabyte; Minimum of
1 Block; Per Year)
SAP Industries, Inc. - 8011726-1-Infinite
Start Date: 12/31/2025
End Date: 12/30/2026
$26,315.79 GSA 1 $26,315.79
3 8011727-1-Infinite-611 SAP Cloud, memory extension for non-productive tiers,
private edition (1-Infinite Tier; Block Of 256 Gigabyte;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011727-1-Infinite
Start Date: 12/31/2025
End Date: 12/30/2026
$15,789.47 GSA 1 $15,789.47
4 8008794-611 SAP Additional File Storage, private cloud edition (1-
Infinite Tier; Block Of 128 Gigabyte; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008794
Start Date: 12/31/2025
End Date: 12/30/2026
$1,052.63 GSA 12 $12,631.56
5 8008910a-611 SAP Core Human Capital Management Cloud, private
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8008910a
Start Date: 12/31/2025
End Date: 12/30/2026
$22.97 GSA 1,100 $25,267.00
6 8008911a-611 SAP Time Tracking Cloud, private edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008911a
Start Date: 12/31/2025
End Date: 12/30/2026
$19.15 GSA 1,100 $21,065.00
CONFIDENTIAL
PAGE 1 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
7 8008783a-611 SAP Payroll Processing, private cloud edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008783a
Start Date: 12/31/2025
End Date: 12/30/2026
$36.37 GSA 1,100 $40,007.00
8 8011504-1-2000-611 SAP U.S. Payroll Tax Calculation by BSI, private cloud
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8011504-1-2000
Start Date: 12/31/2025
End Date: 12/30/2026
$13.59 GSA 1,100 $14,949.00
9 8018116-1-100-611 SAP S/4HANA Cloud Private Edition, utilities (1-100 Tier;
Block Of 1000 Point of Delivery; Minimum of 25 Blocks;
Per Year)
SAP Industries, Inc. - 8018116-1-100
Start Date: 12/31/2025
End Date: 12/30/2026
$372.05 GSA 100 $37,205.00
10 8008690-611 SAP S/4HANA Cloud, additional non-productive tier,
private edition (S) (1-Infinite Tier; Block Of 1 Tenant;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8008690
Start Date: 12/31/2025
End Date: 12/30/2026
$110,526.32 GSA 1 $110,526.32
11 8011084-611 SAP long-term backup, monthly cloud backup with 1-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011084
Start Date: 12/31/2025
End Date: 12/30/2026
$3,789.47 GSA 2 $7,578.94
12 8011088-611 SAP long-term backup, yearly backup with 4-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011088
Start Date: 12/31/2025
End Date: 12/30/2026
$1,368.42 GSA 2 $2,736.84
13 8019271-1-infinite-611 SAP Business Data Cloud, core capacity (1-Infinite Tier;
Block Of 1 Capacity Unit; Minimum of 640 Block; Per Year)
SAP Industries, Inc. - 8019271-1-infinite
Start Date: 01/01/2026
End Date: 12/31/2026
$9.9311 GSA 31,762 $315,431.60
14 8019709-1-Infinite-611 Customer-Managed Data Products (1-Infinite Tier;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8019709-1-Infinite
Start Date: 01/01/2026
End Date: 12/31/2026
$15,771.45 GSA 1 $15,771.45
15 8019361-271-410-611 SAP Cloud ERP Private (271-410 Tier; Block Of 1 Full Use
Equivalent; Minimum of 60 Block; Per Year)
SAP Industries, Inc. - 8019361-271-410
Start Date: 12/31/2025
End Date: 12/30/2026
$2,650.22 GSA 313 $829,518.86
16 8016532-1-Infinite-611 SAP AI Unit (1-Infinite Tier; Block of 100 Capacity Unit; Per
Year)
SAP Industries, Inc. - 8016532-1-Infinite
Start Date: 12/31/2025
End Date: 12/30/2026
$586.47 GSA 140 $82,105.80
17 8010751-611 Cloud Platform Enterprise Agreement, reseller edition
($12121-Infinite Tier; Block of 1 Spend Volumes; Per Year)
SAP Industries, Inc. - 8010751
Start Date: 12/31/2025
End Date: 12/30/2026
$1.05 GSA 20,000 $21,000.00
CONFIDENTIAL
PAGE 2 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
18 8019676-1001-5000-611 WalkMe Premium for SAP S/4HANA Private Cloud Edition
(1001-5000 Tier; Block Of 1 Active User; Minimum of 100
Block; Per Year)
SAP Industries, Inc. - 8019676-1001-5000
Start Date: 12/31/2025
End Date: 12/30/2026
$71.78 GSA 1,100 $78,958.00
BASE YEAR SUBTOTAL:$1,659,489.13
SUBTOTAL:$1,659,489.13
TOTAL PRICE:$1,659,489.13
TOTAL QUOTE:$1,659,489.13
SUGGESTED OPTIONS
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
YEAR 2
19 8008678a-611 SAP S/4HANA Cloud, Digital Access, private edition (1-
1000 Tier; Block Of 1000 Document; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008678a
Start Date: 12/31/2026
End Date: 12/30/2027
$52.63 GSA 50 $2,631.50
20 8011726-1-Infinite-611 SAP Cloud, memory extension for productive tiers, private
edition (1-Infinite Tier; Block Of 256 Gigabyte; Minimum of
1 Block; Per Year)
SAP Industries, Inc. - 8011726-1-Infinite
Start Date: 12/31/2026
End Date: 12/30/2027
$26,315.79 GSA 1 $26,315.79
21 8011727-1-Infinite-611 SAP Cloud, memory extension for non-productive tiers,
private edition (1-Infinite Tier; Block Of 256 Gigabyte;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011727-1-Infinite
Start Date: 12/31/2026
End Date: 12/30/2027
$15,789.47 GSA 1 $15,789.47
22 8008794-611 SAP Additional File Storage, private cloud edition (1-
Infinite Tier; Block Of 128 Gigabyte; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008794
Start Date: 12/31/2026
End Date: 12/30/2027
$1,052.63 GSA 12 $12,631.56
23 8008910a-611 SAP Core Human Capital Management Cloud, private
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8008910a
Start Date: 12/31/2026
End Date: 12/30/2027
$22.97 GSA 1,100 $25,267.00
24 8008911a-611 SAP Time Tracking Cloud, private edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008911a
Start Date: 12/31/2026
End Date: 12/30/2027
$19.15 GSA 1,100 $21,065.00
25 8008783a-611 SAP Payroll Processing, private cloud edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008783a
Start Date: 12/31/2026
End Date: 12/30/2027
$36.37 GSA 1,100 $40,007.00
CONFIDENTIAL
PAGE 3 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
SUGGESTED OPTIONS
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
26 8011504-1-2000-611 SAP U.S. Payroll Tax Calculation by BSI, private cloud
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8011504-1-2000
Start Date: 12/31/2026
End Date: 12/30/2027
$13.59 GSA 1,100 $14,949.00
27 8018116-1-100-611 SAP S/4HANA Cloud Private Edition, utilities (1-100 Tier;
Block Of 1000 Point of Delivery; Minimum of 25 Blocks;
Per Year)
SAP Industries, Inc. - 8018116-1-100
Start Date: 12/31/2026
End Date: 12/30/2027
$372.05 GSA 100 $37,205.00
28 8008690-611 SAP S/4HANA Cloud, additional non-productive tier,
private edition (S) (1-Infinite Tier; Block Of 1 Tenant;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8008690
Start Date: 12/31/2026
End Date: 12/30/2027
$110,526.32 GSA 1 $110,526.32
29 8011084-611 SAP long-term backup, monthly cloud backup with 1-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011084
Start Date: 12/31/2026
End Date: 12/30/2027
$3,789.47 GSA 2 $7,578.94
30 8011088-611 SAP long-term backup, yearly backup with 4-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011088
Start Date: 12/31/2026
End Date: 12/30/2027
$1,368.42 GSA 2 $2,736.84
31 8019271-1-infinite-611 SAP Business Data Cloud, core capacity (1-Infinite Tier;
Block Of 1 Capacity Unit; Minimum of 640 Block; Per Year)
SAP Industries, Inc. - 8019271-1-infinite
Start Date: 01/01/2027
End Date: 12/31/2027
$9.95 GSA 31,762 $316,031.90
32 8019709-1-Infinite-611 Customer-Managed Data Products (1-Infinite Tier;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8019709-1-Infinite
Start Date: 01/01/2027
End Date: 12/31/2027
$15,789.47 GSA 1 $15,789.47
33 8019361-271-410-611 SAP Cloud ERP Private (271-410 Tier; Block Of 1 Full Use
Equivalent; Minimum of 60 Block; Per Year)
SAP Industries, Inc. - 8019361-271-410
Start Date: 12/31/2026
End Date: 12/30/2027
$2,650.22 GSA 313 $829,518.86
34 8016532-1-Infinite-611 SAP AI Unit (1-Infinite Tier; Block of 100 Capacity Unit; Per
Year)
SAP Industries, Inc. - 8016532-1-Infinite
Start Date: 12/31/2026
End Date: 12/30/2027
$586.47 GSA 140 $82,105.80
35 8010751-611 Cloud Platform Enterprise Agreement, reseller edition
($12121-Infinite Tier; Block of 1 Spend Volumes; Per Year)
SAP Industries, Inc. - 8010751
Start Date: 12/31/2026
End Date: 12/30/2027
$1.05 GSA 20,000 $21,000.00
CONFIDENTIAL
PAGE 4 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
SUGGESTED OPTIONS
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
36 8019676-1001-5000-611 WalkMe Premium for SAP S/4HANA Private Cloud Edition
(1001-5000 Tier; Block Of 1 Active User; Minimum of 100
Block; Per Year)
SAP Industries, Inc. - 8019676-1001-5000
Start Date: 12/31/2026
End Date: 12/30/2027
$71.78 GSA 1,100 $78,958.00
YEAR 2 SUBTOTAL:$1,660,107.45
YEAR 3
37 8008678a-611 SAP S/4HANA Cloud, Digital Access, private edition (1-
1000 Tier; Block Of 1000 Document; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008678a
Start Date: 12/31/2027
End Date: 12/30/2028
$52.63 GSA 50 $2,631.50
38 8011726-1-Infinite-611 SAP Cloud, memory extension for productive tiers, private
edition (1-Infinite Tier; Block Of 256 Gigabyte; Minimum of
1 Block; Per Year)
SAP Industries, Inc. - 8011726-1-Infinite
Start Date: 12/31/2027
End Date: 12/30/2028
$26,315.79 GSA 1 $26,315.79
39 8011727-1-Infinite-611 SAP Cloud, memory extension for non-productive tiers,
private edition (1-Infinite Tier; Block Of 256 Gigabyte;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011727-1-Infinite
Start Date: 12/31/2027
End Date: 12/30/2028
$15,789.47 GSA 1 $15,789.47
40 8008794-611 SAP Additional File Storage, private cloud edition (1-
Infinite Tier; Block Of 128 Gigabyte; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008794
Start Date: 12/31/2027
End Date: 12/30/2028
$1,052.63 GSA 12 $12,631.56
41 8008910a-611 SAP Core Human Capital Management Cloud, private
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8008910a
Start Date: 12/31/2027
End Date: 12/30/2028
$22.97 GSA 1,100 $25,267.00
42 8008911a-611 SAP Time Tracking Cloud, private edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008911a
Start Date: 12/31/2027
End Date: 12/30/2028
$19.15 GSA 1,100 $21,065.00
43 8008783a-611 SAP Payroll Processing, private cloud edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008783a
Start Date: 12/31/2027
End Date: 12/30/2028
$36.37 GSA 1,100 $40,007.00
44 8011504-1-2000-611 SAP U.S. Payroll Tax Calculation by BSI, private cloud
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8011504-1-2000
Start Date: 12/31/2027
End Date: 12/30/2028
$13.59 GSA 1,100 $14,949.00
CONFIDENTIAL
PAGE 5 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
SUGGESTED OPTIONS
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
45 8018116-1-100-611 SAP S/4HANA Cloud Private Edition, utilities (1-100 Tier;
Block Of 1000 Point of Delivery; Minimum of 25 Blocks;
Per Year)
SAP Industries, Inc. - 8018116-1-100
Start Date: 12/31/2027
End Date: 12/30/2028
$372.05 GSA 100 $37,205.00
46 8008690-611 SAP S/4HANA Cloud, additional non-productive tier,
private edition (S) (1-Infinite Tier; Block Of 1 Tenant;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8008690
Start Date: 12/31/2027
End Date: 12/30/2028
$110,526.32 GSA 1 $110,526.32
47 8011084-611 SAP long-term backup, monthly cloud backup with 1-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011084
Start Date: 12/31/2027
End Date: 12/30/2028
$3,789.47 GSA 2 $7,578.94
48 8011088-611 SAP long-term backup, yearly backup with 4-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011088
Start Date: 12/31/2027
End Date: 12/30/2028
$1,368.42 GSA 2 $2,736.84
49 8019271-1-infinite-611 SAP Business Data Cloud, core capacity (1-Infinite Tier;
Block Of 1 Capacity Unit; Minimum of 640 Block; Per Year)
SAP Industries, Inc. - 8019271-1-infinite
Start Date: 01/01/2028
End Date: 12/31/2028
$9.95 GSA 31,762 $316,031.90
50 8019709-1-Infinite-611 Customer-Managed Data Products (1-Infinite Tier;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8019709-1-Infinite
Start Date: 01/01/2028
End Date: 12/31/2028
$15,789.47 GSA 1 $15,789.47
51 8019361-271-410-611 SAP Cloud ERP Private (271-410 Tier; Block Of 1 Full Use
Equivalent; Minimum of 60 Block; Per Year)
SAP Industries, Inc. - 8019361-271-410
Start Date: 12/31/2027
End Date: 12/30/2028
$2,650.22 GSA 313 $829,518.86
52 8016532-1-Infinite-611 SAP AI Unit (1-Infinite Tier; Block of 100 Capacity Unit; Per
Year)
SAP Industries, Inc. - 8016532-1-Infinite
Start Date: 12/31/2027
End Date: 12/30/2028
$586.47 GSA 140 $82,105.80
53 8010751-611 Cloud Platform Enterprise Agreement, reseller edition
($12121-Infinite Tier; Block of 1 Spend Volumes; Per Year)
SAP Industries, Inc. - 8010751
Start Date: 12/31/2027
End Date: 12/30/2028
$1.05 GSA 20,000 $21,000.00
54 8019676-1001-5000-611 WalkMe Premium for SAP S/4HANA Private Cloud Edition
(1001-5000 Tier; Block Of 1 Active User; Minimum of 100
Block; Per Year)
SAP Industries, Inc. - 8019676-1001-5000
Start Date: 12/31/2027
End Date: 12/30/2028
$71.78 GSA 1,100 $78,958.00
YEAR 3 SUBTOTAL:$1,660,107.45
CONFIDENTIAL
PAGE 6 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
SUGGESTED OPTIONS
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
YEAR 4
55 8008678a-611 SAP S/4HANA Cloud, Digital Access, private edition (1-
1000 Tier; Block Of 1000 Document; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008678a
Start Date: 12/31/2028
End Date: 12/30/2029
$52.63 GSA 50 $2,631.50
56 8011726-1-Infinite-611 SAP Cloud, memory extension for productive tiers, private
edition (1-Infinite Tier; Block Of 256 Gigabyte; Minimum of
1 Block; Per Year)
SAP Industries, Inc. - 8011726-1-Infinite
Start Date: 12/31/2028
End Date: 12/30/2029
$26,315.79 GSA 1 $26,315.79
57 8011727-1-Infinite-611 SAP Cloud, memory extension for non-productive tiers,
private edition (1-Infinite Tier; Block Of 256 Gigabyte;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011727-1-Infinite
Start Date: 12/31/2028
End Date: 12/30/2029
$15,789.47 GSA 1 $15,789.47
58 8008794-611 SAP Additional File Storage, private cloud edition (1-
Infinite Tier; Block Of 128 Gigabyte; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008794
Start Date: 12/31/2028
End Date: 12/30/2029
$1,052.63 GSA 12 $12,631.56
59 8008910a-611 SAP Core Human Capital Management Cloud, private
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8008910a
Start Date: 12/31/2028
End Date: 12/30/2029
$22.97 GSA 1,100 $25,267.00
60 8008911a-611 SAP Time Tracking Cloud, private edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008911a
Start Date: 12/31/2028
End Date: 12/30/2029
$19.15 GSA 1,100 $21,065.00
61 8008783a-611 SAP Payroll Processing, private cloud edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008783a
Start Date: 12/31/2028
End Date: 12/30/2029
$36.37 GSA 1,100 $40,007.00
62 8011504-1-2000-611 SAP U.S. Payroll Tax Calculation by BSI, private cloud
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8011504-1-2000
Start Date: 12/31/2028
End Date: 12/30/2029
$13.59 GSA 1,100 $14,949.00
63 8018116-1-100-611 SAP S/4HANA Cloud Private Edition, utilities (1-100 Tier;
Block Of 1000 Point of Delivery; Minimum of 25 Blocks;
Per Year)
SAP Industries, Inc. - 8018116-1-100
Start Date: 12/31/2028
End Date: 12/30/2029
$372.05 GSA 100 $37,205.00
64 8008690-611 SAP S/4HANA Cloud, additional non-productive tier,
private edition (S) (1-Infinite Tier; Block Of 1 Tenant;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8008690
Start Date: 12/31/2028
End Date: 12/30/2029
$110,526.32 GSA 1 $110,526.32
CONFIDENTIAL
PAGE 7 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
SUGGESTED OPTIONS
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
65 8011084-611 SAP long-term backup, monthly cloud backup with 1-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011084
Start Date: 12/31/2028
End Date: 12/30/2029
$3,789.47 GSA 2 $7,578.94
66 8011088-611 SAP long-term backup, yearly backup with 4-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011088
Start Date: 12/31/2028
End Date: 12/30/2029
$1,368.42 GSA 2 $2,736.84
67 8019271-1-infinite-611 SAP Business Data Cloud, core capacity (1-Infinite Tier;
Block Of 1 Capacity Unit; Minimum of 640 Block; Per Year)
SAP Industries, Inc. - 8019271-1-infinite
Start Date: 01/01/2029
End Date: 12/31/2029
$9.95 GSA 31,762 $316,031.90
68 8019709-1-Infinite-611 Customer-Managed Data Products (1-Infinite Tier;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8019709-1-Infinite
Start Date: 01/01/2029
End Date: 12/31/2029
$15,789.47 GSA 1 $15,789.47
69 8019361-271-410-611 SAP Cloud ERP Private (271-410 Tier; Block Of 1 Full Use
Equivalent; Minimum of 60 Block; Per Year)
SAP Industries, Inc. - 8019361-271-410
Start Date: 12/31/2028
End Date: 12/30/2029
$2,650.22 GSA 313 $829,518.86
70 8016532-1-Infinite-611 SAP AI Unit (1-Infinite Tier; Block of 100 Capacity Unit; Per
Year)
SAP Industries, Inc. - 8016532-1-Infinite
Start Date: 12/31/2028
End Date: 12/30/2029
$586.47 GSA 140 $82,105.80
71 8010751-611 Cloud Platform Enterprise Agreement, reseller edition
($12121-Infinite Tier; Block of 1 Spend Volumes; Per Year)
SAP Industries, Inc. - 8010751
Start Date: 12/31/2028
End Date: 12/30/2029
$1.05 GSA 20,000 $21,000.00
72 8019676-1001-5000-611 WalkMe Premium for SAP S/4HANA Private Cloud Edition
(1001-5000 Tier; Block Of 1 Active User; Minimum of 100
Block; Per Year)
SAP Industries, Inc. - 8019676-1001-5000
Start Date: 12/31/2028
End Date: 12/30/2029
$71.78 GSA 1,100 $78,958.00
YEAR 4 SUBTOTAL:$1,660,107.45
YEAR 5
73 8008678a-611 SAP S/4HANA Cloud, Digital Access, private edition (1-
1000 Tier; Block Of 1000 Document; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008678a
Start Date: 12/31/2029
End Date: 12/30/2030
$52.63 GSA 50 $2,631.50
74 8011726-1-Infinite-611 SAP Cloud, memory extension for productive tiers, private
edition (1-Infinite Tier; Block Of 256 Gigabyte; Minimum of
1 Block; Per Year)
SAP Industries, Inc. - 8011726-1-Infinite
Start Date: 12/31/2029
End Date: 12/30/2030
$26,315.79 GSA 1 $26,315.79
CONFIDENTIAL
PAGE 8 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
SUGGESTED OPTIONS
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
75 8011727-1-Infinite-611 SAP Cloud, memory extension for non-productive tiers,
private edition (1-Infinite Tier; Block Of 256 Gigabyte;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011727-1-Infinite
Start Date: 12/31/2029
End Date: 12/30/2030
$15,789.47 GSA 1 $15,789.47
76 8008794-611 SAP Additional File Storage, private cloud edition (1-
Infinite Tier; Block Of 128 Gigabyte; Minimum of 1 Block;
Per Year)
SAP Industries, Inc. - 8008794
Start Date: 12/31/2029
End Date: 12/30/2030
$1,052.63 GSA 12 $12,631.56
77 8008910a-611 SAP Core Human Capital Management Cloud, private
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8008910a
Start Date: 12/31/2029
End Date: 12/30/2030
$22.97 GSA 1,100 $25,267.00
78 8008911a-611 SAP Time Tracking Cloud, private edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008911a
Start Date: 12/31/2029
End Date: 12/30/2030
$19.15 GSA 1,100 $21,065.00
79 8008783a-611 SAP Payroll Processing, private cloud edition (1-2000 Tier;
Block Of 1 User; Minimum of 500 Blocks; Per Year)
SAP Industries, Inc. - 8008783a
Start Date: 12/31/2029
End Date: 12/30/2030
$36.37 GSA 1,100 $40,007.00
80 8011504-1-2000-611 SAP U.S. Payroll Tax Calculation by BSI, private cloud
edition (1-2000 Tier; Block Of 1 User; Minimum of 500
Blocks; Per Year)
SAP Industries, Inc. - 8011504-1-2000
Start Date: 12/31/2029
End Date: 12/30/2030
$13.59 GSA 1,100 $14,949.00
81 8018116-1-100-611 SAP S/4HANA Cloud Private Edition, utilities (1-100 Tier;
Block Of 1000 Point of Delivery; Minimum of 25 Blocks;
Per Year)
SAP Industries, Inc. - 8018116-1-100
Start Date: 12/31/2029
End Date: 12/30/2030
$372.05 GSA 100 $37,205.00
82 8008690-611 SAP S/4HANA Cloud, additional non-productive tier,
private edition (S) (1-Infinite Tier; Block Of 1 Tenant;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8008690
Start Date: 12/31/2029
End Date: 12/30/2030
$110,526.32 GSA 1 $110,526.32
83 8011084-611 SAP long-term backup, monthly cloud backup with 1-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011084
Start Date: 12/31/2029
End Date: 12/30/2030
$3,789.47 GSA 2 $7,578.94
84 8011088-611 SAP long-term backup, yearly backup with 4-year
retention, private edition (1-Infinite Tier; Block Of 256
Gigabyte; Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8011088
Start Date: 12/31/2029
End Date: 12/30/2030
$1,368.42 GSA 2 $2,736.84
CONFIDENTIAL
PAGE 9 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
GOVERNMENT - PRICE QUOTATION
SAP GOVERNMENT AT CARAHSOFT
11493 SUNSET HILLS ROAD | SUITE 100 | RESTON, VIRGINIA 20190
PHONE (703) 871-8500 | FAX (703) 871-8505 | TOLL FREE (888) 66CARAH
WWW.CARAHSOFT.COM | SAP@CARAHSOFT.COM
SUGGESTED OPTIONS
LINE NO.PART NO.DESCRIPTION -QUOTE PRICE QTY EXTENDED PRICE
85 8019271-1-infinite-611 SAP Business Data Cloud, core capacity (1-Infinite Tier;
Block Of 1 Capacity Unit; Minimum of 640 Block; Per Year)
SAP Industries, Inc. - 8019271-1-infinite
Start Date: 01/01/2030
End Date: 12/31/2030
$9.95 GSA 31,762 $316,031.90
86 8019709-1-Infinite-611 Customer-Managed Data Products (1-Infinite Tier;
Minimum of 1 Block; Per Year)
SAP Industries, Inc. - 8019709-1-Infinite
Start Date: 01/01/2030
End Date: 12/31/2030
$15,789.47 GSA 1 $15,789.47
87 8019361-271-410-611 SAP Cloud ERP Private (271-410 Tier; Block Of 1 Full Use
Equivalent; Minimum of 60 Block; Per Year)
SAP Industries, Inc. - 8019361-271-410
Start Date: 12/31/2029
End Date: 12/30/2030
$2,650.22 GSA 313 $829,518.86
88 8016532-1-Infinite-611 SAP AI Unit (1-Infinite Tier; Block of 100 Capacity Unit; Per
Year)
SAP Industries, Inc. - 8016532-1-Infinite
Start Date: 12/31/2029
End Date: 12/30/2030
$586.47 GSA 140 $82,105.80
89 8010751-611 Cloud Platform Enterprise Agreement, reseller edition
($12121-Infinite Tier; Block of 1 Spend Volumes; Per Year)
SAP Industries, Inc. - 8010751
Start Date: 12/31/2029
End Date: 12/30/2030
$1.05 GSA 20,000 $21,000.00
90 8019676-1001-5000-611 WalkMe Premium for SAP S/4HANA Private Cloud Edition
(1001-5000 Tier; Block Of 1 Active User; Minimum of 100
Block; Per Year)
SAP Industries, Inc. - 8019676-1001-5000
Start Date: 12/31/2029
End Date: 12/30/2030
$71.78 GSA 1,100 $78,958.00
YEAR 5 SUBTOTAL:$1,660,107.45
SUGGESTED OPTIONS SUBTOTAL:$6,640,429.80
Quote Notes:
City of Palo Alto must reference Carahsoft Quote Number 57709533 and GSA MAS 8F : 47QSWA18D008F on any resulting purchase order.
City of Palo Alto's access to and use of the SAP Cloud Services, and SAP's obligations thereto, are subject to the following, which are collectively referred to as the "Customer
Cloud Agreement", and which are given priority in the order listed:
1) Appendix A - Additional Terms Document (attached hereto)
2) Exhibit 1 - End User Selected SAP BW Capacity Services (attached hereto)
2) SAP Product Development Schedule (attached hereto)
3) Cloud Services Supplement (will vary based on solution) (attached hereto)
4) SAP Support Schedule (attached hereto)
5) SAP Service Level Agreement (attached hereto)
6) SAP GSA Data Processing Agreement (attached hereto)
7) SAP GSA General Terms and Conditions for SAP Cloud Services (attached hereto)
CONFIDENTIAL
PAGE 10 of 10
QUOTE DATE:07/17/2025
QUOTE NO:57709533
Page 1 of 6
APPENDIX A - ADDITIONAL TERMS
1.ADDITIONAL TERMS
The Agreement is subject to the following modifications:
1.1. Product Development Schedule
The Product Development Schedule (attached hereto) is incorporated into and becomes an integral part of the Order Form.
1.EXPORT RESTRICTIONS
SAP's Export Control and Sanctions Compliance:
SAP software products and services are subject to the export control and sanctions laws of various countries, including witho ut
limitation, the laws of Germany, the European Union, and the United States of America.
Destination Restrictions:
Taking into account overall business risks, SAP products and services are not available for export, reexport, transfer and/or use
in the following countries/regions (subject to change without notice):
•Crimea Region / Sevastopol
•the so-called Donetsk People’s Republic (DNR) / Luhansk People’s Republic (LNR)
•the non-government controlled areas of Ukraine in the oblasts of Kherson and Zaporizhzhia
•Cuba
•Iran
•North Korea
•Syria
In the light of various tightened sanctions, some SAP products and services may not be available in Russia and Belarus.
Additionally, transactions with or related to certain destinations that pose an elevated export control or sanctions risk for SAP
are subject to enhanced due diligence requirements, which may include authorization from the competent authorities.
End-User Restrictions:
SAP products and services are not available to entities and individuals with whom transactions are prohibited under applicable
export control and sanctions laws, including those listed on any applicable sanctioned party lists (e.g., European Union Sanctions
List, U.S. Specially Designated National (SDN) lists, U.S. Denied Persons List, BIS Entity List, United Nations Security Council
Sanctions).
End-Use Restrictions:
A license, authorization or other documentation may be required to proceed with transactions involving restricted end -uses,
including:
•Military end-uses that may implicate an arms embargo or similar restriction;
•Certain civil nuclear end-uses; or
•Industry-specific end-use restrictions, such as those related to certain energy and financial sectors.
All such transactions are subject to enhanced due diligence and licensing determinations are made on a case-by-case basis.
SAP software and services may not be used for end-uses relating to the development, design, manufacture or production of
nuclear, chemical or biological weapons (“Weapons of Mass Destruction”).
Export Classification:
SAP products are classified for export under the Annex I of the Regulation 2021/821 ("EU Dual -use Regulation")/EC and U.S.
Export Administration Regulations (US EAR). A listing of U.S. and EU Export Control Classification Numbers (ECCN), applicable
U.S. license exceptions and CCATS (where applicable) is available at the SAP ECCN MATRIX link below. All information
provided in the SAP ECCN Matrix may be subject to change without notice. Please contact
ExportControlClassification@sap.com with any questions regarding the SAP ECCN Matrix.
2.CLOUD PLATFORM ENTERPRISE AGREEMENT
2.1. Application
This Section applies only to CPEA Cloud Services as defined below.
Page 2 of 6
2.2. Definitions
2.2.1. “Active Cloud Service” means an Eligible Cloud Service that End User activated and has not deactivated.
2.2.2. “Cloud Credits” means the monetary amount available for the relevant Cloud Credits Period, as specified under “Usage Metric
Limitation/Volume” in Schedule 1 in this Order Form for the Initial Term and calculated accordingly for each Cloud Credits Period
thereafter.
2.2.3. “Cloud Credits Period” means:
2.2.3.1. for the Initial Term, each period starting on a Product Start Date and ending on the next Product End Date as set forth for t he
CPEA Cloud Services and the Cloud Platform Voucher in Schedule 1 in this Order Form; and
2.2.3.2. for each Renewal Subscription Term,
(a) every 12 months period,
(b) unless the remaining part of the current Renewal Subscription Term is shorter than 12 months, in which case the last period
will be equal to the remaining part of the Renewal Subscription Term,
whereby each period starts on the first day after the previous Cloud Credits Period ended.
2.2.4. “CPEA Cloud Services” means Cloud Services designated as "Cloud Platform Enterprise Agreement" in Schedule 1 in this
Order Form.
2.2.5. “Eligible Cloud Services” means the cloud services listed in the Eligible Cloud Services List.
2.2.6. “Eligible Cloud Services List” is the list of Eligible Cloud Services found on the SAP Business Technology Platform Website
here https://cloudplatform.sap.com/capabilities/price-list.cpea-resell.html.
2.2.7. "Free Tier Cloud Services" means designated Eligible Cloud Services provided for no fee and marked with “Service Plan:
Free” in the Eligible Cloud Services List.
2.3. Excess Use
2.3.1. The terms and conditions of the Cloud Resell Agreement apply to the CPEA Cloud Services as well as to the Cloud Platform
Voucher. However, any terms relating to excess use in particular Article 4 “Changes to Usage Metric”, Section 3. “Over usage
of Usage Metric” of the Sell Cloud Model shall not apply.
2.4. Consumption of Cloud Credits
2.4.1. During any Cloud Credits Period, Cloud Credits can be used by End User to activate any of the Eligible Cloud Services through
the administrative cockpit of the SAP Business Technology Platform. Each Active Cloud Service is deemed a Cloud Service as
defined in the Cloud Resell Agreement and is subject to its product-specific Supplemental Terms.
2.4.2. If End User has Cloud Credits available for the current Cloud Credits Period, SAP will:
(a) deduct fees for the activation and/or use of the Active Cloud Services by End User from the Cloud Credits based on the
corresponding metric, range, if applicable, and per-unit list price as specified in the Eligible Cloud Services List; and
(b) provide a monthly balance statement reflecting the activation and/or use of the Active Cloud Services by End User for the
preceding calendar month and the remaining balance of Cloud Credits.
2.4.3. If the Cloud Credits for the current Cloud Credits Period have been fully consumed, SAP will invoice End User monthly in arrears
for the activation and/or use of the Active Cloud Services instead.
2.4.4. Cloud Credits will only be available during the current Cloud Credits Period. SAP may increase the Cloud Credits during a Cloud
Credits Period by executing an order form for additional Cloud Credits.
2.4.5. Any unused Cloud Credits are forfeited by End User at the end of the current Cloud Credits Period and will not be available for
use in any subsequent Cloud Credits Period.
2.4.6. SAP reserves the right to inform End User directly of such consumption of Cloud Credits.
2.5. Activation and Deactivation of Active Cloud Services
2.5.1. During any Cloud Credits Period, End User can activate any of the Eligible Cloud Services through the administrative cockpit of
the SAP Business Technology Platform. Each Active Cloud Service is deemed a Cloud Service as defined in the Cloud Resell
Agreement and is subject to its product specific Supplemental Terms.
2.5.2. SAP confirms that:
(a) End User is solely responsible for deactivating any Active Cloud Service.
(b) the technical administrator set out in this Order Form (and any successor designated by End User) is authorized by End
User to activate and deactivate Eligible Cloud Services. End User is solely responsible for any acts or omissions taken by
such administrators.
2.6. Fee Changes
Page 3 of 6
Deviating from the relevant terms of the Cloud Resell Agreement, SAP may increase the fees as follows:
2.7. Changes to Eligible Cloud Services List
Deviating from the relevant terms of the Cloud Resell Agreement, SAP may increase the per-unit list prices as follow:
2.7.1. Changes to Per-Unit List Prices
Increases in the per-unit list prices for Eligible Cloud Services will not exceed 3.3%. SAP shall give notice of price increases to
End User by email at least 45 days before the start of the next Renewal Term. The increased per-unit list prices shall apply to the
Eligible Cloud Services at the beginning of the next Renewal Term. If SAP notifies End User of an increase less than 45 days
prior to upcoming Renewal Term, the increase shall not apply at the start of the upcoming Renewal Term but from the one
thereafter onwards.
2.7.2. Reductions in Per-Unit List Prices
SAP shall reflect reductions in per-unit list prices for Eligible Cloud Services on the next full monthly report or invoice if such
reduced per-unit list price is lower than the per-unit list price in effect on the later of the Effective Date of the Order Form or the
date the Cloud Service becomes an Eligible Cloud Service.
2.7.3. Information of End User
SAP may inform the End User of increases or reductions in the per-unit list prices for Eligible Cloud Services by email or through
the administrative cockpit of the SAP Business Technology Platform.
2.7.4. Adding and Removing Eligible Cloud Services
2.7.4.1. SAP may add Cloud Services and associated per-unit list prices to the Eligible Cloud Services List during the Initial Term and
any Renewal Term. SAP may remove any Eligible Cloud Service from the Eligible Cloud Services List by giving the End User 6
months’ prior notice. SAP shall give such notice by email or through the administrative cockpit of the SAP Business Technology
Platform. However, End User may keep such Eligible Cloud Services activated for the remainder of its then-current Initial Term
or Renewal Term.
2.7.4.2. Notwithstanding the above, the following Eligible Cloud Services in the region/data center marked as “Neo” on the Eligible Cloud
Services List are being sunset on December 31, 2028 (“Sunset Services”); Carahsoft has to inform End User and ensure that
irrespective of End User’s Initial Term or Renewal Term, End User may activate and keep such Sunset Services subscription
no longer than December 31, 2028:
Alert Notification
Bandwidth
Custom Domain
Data Quality Services
Document Service
Event Mesh
Forms Service by Adobe
Identity Authentication
Java Server
Portal
SAP ASE
SAP Fiori Cloud
SAP HANA Service
SAP Integration (Process Integration)
SAP Translation Hub
SAP Web IDE
Dynatrace Agent Activation service for SAP BTP
SAP Mobile Services, Agentry component
SAP Authorization and Trust Management service
SAP Connectivity service
Identity Provisioning service
Page 4 of 6
SAP Keystore service
SAP Monitoring service for SAP BTP
OAuth 2.0 on SAP BTP
SAP Solution Lifecycle Management service for SAP BTP
2.8. Relationship to Subscription Cloud Services
Any use of a Cloud Service by End User in excess of the Usage Metric stated in the Order Form will be regarded as use of an
Active Cloud Service and End User will be billed accordingly.
2.9. Free Tier Cloud Services
SAP may provide End User with Free Tier Cloud Services based on the following restrictions:
2.9.1. Free Tier Cloud Service may only be used for non-productive testing and evaluation and may not be used to process Personal
Data.
2.9.2. End User's use of the Free Tier Cloud Services is subject to the specifications in the administrative cockpit of the SAP Business
Technology Platform ("Cockpit Specifications"). SAP may modify the Cockpit Specifications at any time without notice. SAP
may terminate End User's use of the Free Tier Cloud Services without advance notice for failure to adhere to the Cockpit
Specifications.
2.9.3. SAP may remove any Free Tier Cloud Service from the Eligible Cloud Services List upon one month's prior notice. SAP shall
give such notice by email or through the administrative cockpit of the SAP Business Technology Platform.
2.9.4. SAP may deactivate End User's Free Tier Cloud Services if, in SAP's sole determination, End User is not actively using the
services.
2.9.5. SAP will not provide any support for the Free Tier Cloud Services and the Support Schedule does not apply.
3. PRICE PROTECTION
At any time during the Initial Subscription Term, Customer may purchase additional Usage Metrics of the Cloud Service(s) or
subscribe to additional Cloud Services as listed below by signing an “Add/Upsell” Order Form and paying the annual fee specif ied
in the table below.
Product Name Usage Metric Price Per Unit
SAP S/4HANA Cld, Digital Access, priv ed 1000 Document $52.63
SAP Cld, mem ext f. prod tiers, priv ed 256 Gigabyte $26,315.79
SAP Cld, mem ext f. non-prd, Priv Ed 256 Gigabyte $15,789.47
SAP Addit File Storage, priv cld ed 128 Gigabyte $1,052.63
SAP Core HCM Cld, priv ed 1 User $22.97
SAP Time Track Cld, priv ed 1 User $19.15
SAP Payroll Processing, pce 1 User $36.37
SAP S/4HANA Cloud Pr. Ed., utilities 1000 Point of Delivery $372.05
S/4 Cld, addt non-prod tier, priv ed (S) 1 Tenant $110,526.32
SAP LT Backup, monthly and 1 yr, PE 256 Gigabyte $3,789.47
SAP LT Backup, yearly backup and 4 yr,PE 256 Gigabyte $1,368.42
SAP Business Data Cloud core capacity 1 Capacity Unit $9.95
Customer Managed Data Products 1 Flat Fee $15,789.47
SAP Cloud ERP Private 1 Full Use Equivalent $2,650.22
SAP AI Unit 100 Capacity Unit $586.47
WalkMe Premium for SAP S/4HANA Priv Cl 1 Active User $71.78
4. TRANSFORMATION INCENTIVE
4.1. End User is not in default of any payments to SAP, SAP grants a credit in the amount set forth herein ("Cloud Credit"). The
Cloud Credit is applied towards fees in future invoices issued under this Order Form.
4.2. SAP grants the Cloud Credit as follows: (i) the initial Cloud Credit is granted on the Product Start Date for the Private Clo ud
Services (as defined below) (“Phase 1”), and (ii) the remaining Cloud Credit is granted when End User (or Carahsoft on behalf
of End User) submits the completed clean core questionnaire via SAP Cloud ALM and makes a selection to use (a) SAP
professional services; (b) a Qualified Partner; or (c) End User’s own resources to support End User’s conversion, migration, or
greenfield implementation of the RISE Cloud Services and eligible Cloud Services under the Transformation Incentive (“Phase
2”). A “Qualified Partner” is an implementation partner listed on https://www.sap.com/partners/find.html, which has a minimum
competency level of “Essential” for the Private Cloud Services. “Private Cloud Services” means SAP Cloud ERP Private, AND
Page 5 of 6
RISE with SAP S/4HANA Cloud, private edition.
4.3. SAP grants a Cloud Credit in the amount of USD $ 791,526.63 in Phase 1.
4.4. SAP grants a Cloud Credit in the amount of USD $ 791,526.63 in Phase 2.
4.5. Subject to the immediately subsequent section below, the Cloud Credit shall be applied towards the fees in such future invoices
for SAP Cloud Services until the Cloud Credit has been fully applied. Any remaining balance of the Cloud Credit after the
termination or expiration of the subscription to SAP Cloud Services shall be forfeited.
4.6. The Cloud Credit must be fully applied within 24 months of the Order Form Effective Date, after which the Cloud Credit shall
expire, and no refund or remuneration will be provided.
5. ADDITIONAL TERMS FOR SAP BUSINESS DATA CLOUD, CORE CAPACITY
5.1.1. Management of End User Capacity Service Selection and SAP Provisioning and Delivery
End User’s selection of specific Capacity Services from those available with the SAP Business Data Cloud, core capacity Cloud
Service (as set forth in the SAP Business Data Cloud Supplement) and SAP’s provisioning and delivery thereof (all subject to
the Usage Metric Limitation and Subscription Term for the SAP Business Data Cloud, core capacity Cloud Service) will be
documented and managed using:
(a) for Capacity Services (other than SAP BW Capacity Services), the Customer portal found at https://me.sap.com/home
(inclusive of any successor site(s) made available by SAP, “SAP for Me”) will be used; and
(b) for SAP BW Capacity Services, “Exhibit 1, End User Selected SAP BW Capacity Services”, which is incorporated herein
and made a part hereof as “Exhibit 1” to the Order Form.
For purposes of clarity, if End User does not select any SAP BW Capacity Services as of the effective date of the Order Form:
(i) only a “shell” Exhibit 1 will be included as of the effective date of this Order Form;
(ii) should End User subsequently (i.e., during the Subscription Term) desire any SAP BW Capacity Services, End User
will notify SAP of the same and the parties will work in good faith to complete the Exhibit 1 shell and incorporate such
completed Exhibit 1 as part of this Order Form via written amendment; and
(iii) no SAP BW Capacity Services will be provisioned or delivered hereunder until the requirements in (ii) are complete.
5.1.2. Regarding SAP BW Capacity Services
Provisioning and availability of SAP BW Capacity Services may be delayed beyond the Product Start Date for SAP Business
Data Cloud, core capacity. Applicable product start dates for SAP BW Capacity Services will be as set forth in Exhibit 1.
5.1.3. Regarding SAP Databricks Capacity Services (all of which are non-SAP developed cloud services)
5.1.3.1. Special Terms Applicable to SAP Databricks Capacity Services
Notwithstanding anything in the Agreement to the contrary, the following special terms apply to all SAP Databricks Capacity
Services in the SAP Business Data Cloud Supplement:
5.1.3.1.1. End User has the option to consume SAP Databricks Capacity Services, provided that End User first accepts a separate
agreement with Databricks (“Databricks Agreement”), which is provided for acceptance during provisioning of the SAP
Databricks Capacity Services. A reference copy of the Databricks Agreement is available for preview at
https://www.databricks.com/legal/sap-databricks-tos. End User has no entitlement to and cannot use the SAP Databricks
Capacity Services if it does not enter into a Databricks Agreement.
5.1.3.1.2. SAP is not a party to the Databricks Agreement and has no control over the Databricks Agreement.
5.1.3.1.3. The following subject matter is governed exclusively by the Databricks Agreement:
(a) all data protection obligations applicable to processing of Personal Data by or within SAP Databricks Capacity Services;
and
(b) all administrative, physical, and technical safeguards to protect the security and confidentiality of SAP Databricks Capacity
Services and the Databricks Customer Data.
“Databricks Customer Data” means any Customer Data processed by or within SAP Databricks Capacity Services.
5.1.3.1.4. For clarity, the DPA in the Agreement with SAP does not apply to SAP Databricks Capacity Services.
5.1.3.1.5. SAP is not a processor or subprocessor of any Personal Data by or within SAP Databricks Capacity Services, and SAP
is not responsible for any processing of Personal Data by Databricks, or for Databricks complying with any data protection or
privacy laws applicable to Personal Data.
5.1.3.1.6. The Security Measures of the SAP Cloud Services apply to SAP Cloud Services independently processing Customer
Data outside of SAP Databricks Capacity Services, and do not apply to SAP Databricks Capacity Services. SAP is not
responsible for providing or maintaining any security or technical and organizational measures of any kind for SAP Databricks
Capacity Services or Databricks Customer Data in SAP Databricks Capacity Services. The security and data protection
Page 6 of 6
commitments for SAP Databricks Capacity Services and Databricks Customer Data are made solely between End User and
Databricks pursuant to the Databricks Agreement. References to SAP Cloud Services in this section do not include SAP
Databricks Capacity Services.
5.1.3.1.7. All responsibility, liability, any regulatory requirements, and allocation of risk for Databricks Customer Data in SAP
Databricks Capacity Services are exclusively between End User and Databricks pursuant to the Databricks Agreement, and
SAP has no responsibility or liability for damages of any kind relating to Databricks Customer Data in SAP Databricks Capacity
Services except to the extent caused by SAP.
5.1.3.1.8. Electing to use SAP Databricks Capacity Services is an option for customers with a subscription for the SAP Business
Data Cloud, core capacity Cloud Service; Carahsoft does not have any right of refund on the basis that End User has elected
not to enter into the Databricks Agreement to use SAP Databricks Capacity Services.
5.1.3.1.9. If Databricks notifies SAP that it is terminating the Databricks Agreement due to a material uncured breach by End
User, End User’s subscription to all SAP Databricks Capacity Services will automatically terminate upon the termination effective
date of the Databricks Agreement and Databricks will de-activate End User’s access to all SAP Databricks Capacity Services.
End User will not be entitled to a refund or reduction of the Capacity Units as a result of an SAP Databricks Capacity Services
termination, but End User may instead allocate the remaining balance of the Capacity Units to consume other eligible non-SAP
Databricks Capacity Services as set forth in the SAP Business Data Cloud Supplemental Terms.
5.1.3.1.10. Without limiting the foregoing, no term in the Databricks Agreement will be deemed to modify the Agreement or any
other agreement between End User and SAP, unless otherwise expressly agreed in writing by SAP.
EXHIBIT 1
END USER SELECTED
SAP BW CAPACITY SERVICES
Single Phase
[00-Jan-1900 - 00-Jan-1900]
Business Data Cloud - Capacity Service
In Blocks
Of
Sales Unit Metric
DR
Relevant
Quantity
CU Rate Per
Block
Monthly
CUs
SAP BW/4HANA Cloud, base package, private edition 1 Tenant Y
SAP BW/4HANA Cloud, additional non-productive, base package, private
edition
256 Gigabytes of
Memory
N
SAP BW NetWeaver Cloud, base package, private edition 1 Tenant Y
SAP BW NetWeaver Cloud, additional non-productive, base package, private
edition
256 Gigabytes of
Memory
N
SAP BI Java Server Cloud, private edition (8 cores) 1 Tenant Y
SAP BI Java Server Cloud, additional non-productive, private edition (8 cores) 32 Gigabytes of
Memory
N
SAP Cloud, memory extension for product tiers, private edition 256 Gigabytes of
Memory
Y
SAP Cloud, memory extension for non-productive tiers, private edition 256 Gigabytes of
Memory
N
SAP S/4HANA Cloud Private Edition Application Server for Linux, additional
production tenant
1 Tenant Y
SAP S/4HANA Cloud Private Edition Application Server for Linux, additional
production tenant, upgrade
64 Gigabytes of
Memory
Y
SAP S/4HANA Cloud Private Edition Application Server for Linux, additional
non-production tenant
1 Tenant N
SAP S/4HANA Cloud Private Edition Application Server for Linux, additional
non-production tenant, upgrade
64 Gigabytes of
Memory
N
SAP IaaS Server Linux Cloud, private edition (128GB) 1 Tenant N
SAP Additional Database Storage, private cloud edition 128 Gigabytes of
Storage
Y
SAP Additional File Storage, private cloud edition 128 Gigabytes of
Storage
N
SAP Connection Package for productive tiers, private cloud edition 1 Tenant Y
SAP Connection Package for non-productive tiers, private cloud edition 1 Tenant N
SAP Business Planning and Consolidation, professional edition for SAP
BW/4HANA Cloud (planning only), private edition
1 User Y
SAP Business Planning and Consolidation, professional edition for SAP
BW/4HANA Cloud, private edition
1 User Y
SAP Business Planning and Consolidation, standard edition for SAP
BW/4HANA Cloud, private edition
1 User Y
SAP Business Planning and Consolidation, standard edition for SAP
BW/4HANA Cloud (planning only), private edition
1 User Y
SAP Business Planning and Consolidation, professional edition for SAP
NetWeaver Cloud (planning only), private edition
1 User Y
SAP Business Planning and Consolidation, professional edition for SAP
NetWeaver Cloud, private edition
1 User Y
SAP Business Planning and Consolidation, standard edition for SAP
NetWeaver Cloud, private edition
1 User Y
SAP Business Planning and Consolidation, standard edition for SAP
NetWeaver Cloud (planning only), private edition
1 User Y
SAP S/4HANA Cloud, disaster recovery, private edition 1 % of Net
Recurring Fee
(1) The minimum duration for SAP BW/4HANA Cloud, base package, private edition and SAP BW NetWeaver Cloud, base package, private edition Capacity Services is 1 year.
(2) The maximum system size supported for a HANA DB is 12 terabytes of memory.
(3) If the end date for any SAP BW Capacity Service(s) precedes expiration of the Subscription Term for SAP Business Data Cloud, core capacity, End User must provide SAP
at least 60 days advance written notice of End User’s desire to extend the end date for such SAP BW Capacity Services. If timely End User notice is not received, or if timely nd
User notice is received but the parties do not subsequently enter into a timely written amendment extending the end date for such SAP BW Capacity Services, then such SAP
BW Capacity Services will be decommissioned based upon the original end date.
The following footnotes only apply if the quantity is blank and no dates are reflected in the above table:
(4) As of the effective date of this Order Form, End User has not selected any SAP BW Capacity Services. As such, this is a “shell” Exhibit 1.
(5) This “shell” Exhibit 1 only shows a single phase. If in the future the parties agree, via written amendment, to enable any SAP BW Capacity Services, additional phase(s) may
be possible.
SAP Product Development Schedule enGLOBAL.v.3-2021 Page 1 of 1
SAP Product Development Schedule
This Product Development Schedule details how SAP, SAP SE, or SAP Affiliates (“SAP Group”) uses
Customer Data for general product research and development, including creating new products, services, or
components not specific to a given service or customer (together, “Product Development”).
1. PRODUCT DEVELOPMENT PROCESSING
Notwithstanding anything in the Agreement, the SAP Group may also process Customer Data in accordance
with this Product Development Schedule for Product Development purposes globally, provided the output of
such processing does not identify Customer, Authorized Users, natural persons, or otherwise reveal Customer
Confidential Information (“Product Development Processing”). The following additional rules shall apply to
Product Development Processing:
a) Personal Data used for Product Development Processing must be either (i) anonymized during or directly
after extraction from Customer’s instance of the Cloud Service before being further used for Product
Development, or (ii) extracted for immediate Product Development Processing using automated
extraction and processing technologies (e.g., algorithms or software), and then automatically deleted
thereafter. Except as set out above or otherwise set out in the Agreement, Personal Data is only used to
provide and support the Cloud Service and Consulting Service.
b) During Product Development Processing, the SAP Group will not (a) use Personal Data revealing racial
or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data,
biometric data processed for the purpose of uniquely identifying a natural person, data concerning health
or data concerning a natural person’s sex life or sexual orientation or (b) isolate the content of Customer
Data in a manner that puts the SAP Group in a position to identify individual data subjects during or after
Product Development Processing.
c) Product Development Processing is subject to the same confidentiality and non-disclosure protections
applicable to Customer Data.
d) Product Development Processing will be performed using appropriate technical and organizational
measures to provide a level of security appropriate to the risk of Product Development Processing.
e) Any result, output or derivative of Product Development or Product Development Processing shall be
treated as Cloud Materials. Customer shall retain all ownership rights in Customer Data.
f) Notwithstanding anything in the Agreement, only the data processing, non-disclosure, and security terms
identified in this Product Development Schedule shall apply to Product Development Processing.
2. PERMISSION MANAGEMENT
Where SAP makes such functionality available to Customer (e.g., customer dashboard), Customer may
remove Product Development Processing permissions under this Product Development Schedule.
SAP Cloud ERP Private and RISE with SAP S/4HANA Cloud, private edition
Supplement enGLOBAL.v.4-2025 Page 1 of 10
SAP Cloud ERP Private and RISE with SAP S/4HANA Cloud, private edition
Supplemental Terms and Conditions
This Supplement is part of an Agreement for SAP Cloud Services between SAP and Customer and applies only
to SAP Cloud ERP Private; SAP Cloud ERP Private, base option; RISE with SAP S/4HANA Cloud, private
edition, base; RISE with SAP S/4HANA Cloud, private edition and experience management; RISE with SAP
S/4HANA Cloud, private edition, premium and premium plus; SAP extended services for SAP S/4HANA Cloud,
private edition; and RISE with SAP S/4HANA Cloud, private edition, upgrade option Cloud Services and their
optional add-ons to which Customer is subscribed (the “Cloud Service”). Any documents referenced in this
Supplement are available upon request.
1. CLOUD SERVICE
1.1. The Usage Metrics and additional terms of the Cloud Service are described in the SAP Cloud ERP Private and
RISE with SAP S/4HANA Cloud, private edition Service Description Guide (“SDG”) available at
https://www.sap.com/about/trust-center/agreements/cloud/cloud-services.html?tag=agreements:product-use-
support-terms/service-description-guides&sort=latest_desc (“Service Description Guide”).
1.2. Certain features integrated in the Cloud Service and described as “Cloud Features” as described in the SDG
and/or the then-current Documentation may be provisioned on the SAP Business Technology Platform, a multi -
tenant cloud platform (“BTP”).
1.3. Cloud Service Software may only be accessed and used as a part of the Cloud Service subscribed to by
Customer. “Cloud Service Software” means the software included in the Cloud Service as part of the Cloud
Service.
1.4. If Customer subscribes to the RISE with SAP S/4HANA Cloud, private edition base, premium, or premium plus
Cloud Service, Customer will receive access to the following additional, multi -tenant cloud services subject to
the limitations indicated herein (collectively, “Bundled Cloud Services”). Use of each Bundled Cloud Service is
subject to the supplemental terms located at http://www.sap.com/agreements-cloud-supplement.
Bundled Cloud
Service
RISE with
SAP S/4HANA
Cloud, private
edition, base
RISE with SAP
S/4HANA
Cloud, private
edition,
premium
(“Premium”)
RISE with SAP
S/4HANA Cloud,
private edition,
premium plus
(“Premium
Plus”)*
Bundled Cloud Services
Limitation
SAP Build
Work Zone,
standard
edition
X X X For each Full Usage Equivalent
of RISE with SAP S/4HANA
Cloud, private edition, Customer
is entitled to 1 Active User
SAP Build
Apps,
Enterprise
Edition
X X See table in Section 1.4.1
SAP Build
Process
Automation
X X See table in Section 1.4.1
CPEA Voucher If specified in
the Order Form
If specified in the
Order Form
As indicated in the Order Form
SAP S/4HANA
Cloud for
Group
Reporting,
private edition
X X X For Base and Premium, 50
Objects. For Premium Plus, see
table in Section 1.4.1
SAP Group
Reporting Data
Collection
X X X For Base and Premium, 50
Objects. For Premium Plus, see
table in Section 1.4.1
SAP Analytics
Cloud for
planning,
X X 10 Standard Users and 1
Professional User
SAP Cloud ERP Private and RISE with SAP S/4HANA Cloud, private edition
Supplement enGLOBAL.v.4-2025 Page 2 of 10
predictive
standard and
professional
edition,
dedication
option
SAP S/4HANA
Cloud for Cash
Management
X See table in Section 1.4.1
SAP S/4HANA
Cloud for
Receivables
Management
X See table in Section 1.4.1
SAP Business
Network
Supplier Portal
X X 100,000 Documents
SAP
Sustainability
Control Tower
X 10 Records
SAP
Sustainability
Footprint
Management
X 10 Records
SAP
Datasphere
X X See table in Section 1.4.1
SAP AI Unit If specified in
the Order Form.
X For Premium, as indicated in the
Order Form. For Premium Plus,
see Section 2
Joule X X X 2,500 Messages Per FUE Per
Contract Year
*If Customer subscribes to RISE with SAP S/4HANA Cloud, private edition, upgrade option, Customer is eligible
to receive the difference in Bundled Cloud Services between those received under the RISE with SAP S/4HANA
Cloud, premium order form and those specified herein for RISE with SAP S/4HANA Cloud, premium plus based
on the usage volume under the RISE with SAP S/4HANA Cloud, premium order form .
1.4.1. Additional access limitations apply to Bundled Cloud Services as noted in the tables immediately below.
FUEs
SAP Build Apps, Enterprise Edition*
SAP Build Process Automation*
Standard
Users
Advanced
Users
Attended
Automation
Unattended
Automation
1 - 135 1 Base Package 20 5 1 2
136 - 550 1 Base Package 20 5 1 2
551 – 1,000 2 Base Packages 50 10 2 4
1,001 – 2,000 2 Base Packages 50 10 2 4
2,001 – 4,000 2 Base Packages 50 10 2 4
4,001 – 6,000 3 Base Packages plus 25 Active Users 100 20 4 8
6,001 – 12,000 3 Base Packages plus 25 Active Users 100 20 4 8
12,001 – 25,000 3 Base Packages plus 75 Active Users 150 75 4 8
25,000 + 3 Base Packages plus 225 Active Users 300 100 5 10
*Use is subject to the BTP Supplement.
SAP Cloud ERP Private and RISE with SAP S/4HANA Cloud, private edition
Supplement enGLOBAL.v.4-2025 Page 3 of 10
FUEs SAP S/4HANA Cloud for Group
Reporting, private edition and SAP
Group Reporting Data Collection
SAP S/4HANA Cloud for Cash Management,
private edition and SAP S/4HANA Cloud for
Receivables Management, private edition
1 - 135 50 Objects 2 Users and 2 Revenue
136 - 550 50 Objects 2 Users and 2 Revenue
551 – 1,000 100 Objects 4 Users and 4 Revenue
1,001 – 2,000 100 Objects 4 Users and 4 Revenue
2,001 – 4,000 150 Objects 4 Users and 4 Revenue
4,001 – 6,000 150 Objects 8 Users and 8 Revenue
6,001 – 12,000 200 Objects 8 Users and 8 Revenue
12,001 – 25,000 400 Objects 12 Users and 12 Revenue
25,000 + 625 Objects 16 Users and 16 Revenue
FUEs
SAP Datasphere (per Month)
1 - 135 1,700 Capacity Units
136 - 550 1,700 Capacity Units
551 – 1,000 3,400 Capacity Units
1,001 – 2,000 3,400 Capacity Units
2,001 – 4,000 5,100 Capacity Units
4,001 – 6,000 5,100 Capacity Units
6,001 – 12,000 6,800 Capacity Units
12,001 – 25,000 6,800 Capacity Units
25,000 + 6,800 Capacity Units
1.4.2. For RISE with SAP S/4HANA Cloud, private edition; RISE with SAP S/4HANA Cloud, private edition and
experience management; RISE with SAP S/4HANA Cloud, private edition, base; RISE with SAP S/4HANA
Cloud, private edition, premium; and RISE with SAP S/4HANA Cloud, private edition, premium plus renewals,
Customer is entitled to the same Bundled Cloud Services and subject to the same Bundled Cloud Services
limitations as referenced in the RISE with SAP S/4HANA Cloud, private edition Supplemental Terms and
Conditions in effect at the effective date of the initial order form for the Cloud Service.
1.5. Embedded Launch Activities. Embedded Launch Activities are included for a first-time subscription of SAP
Cloud ERP Private, RISE with SAP S/4HANA Cloud, private edition, premium and premium plus and RISE with
SAP S/4HANA Cloud, base, as specified in the corresponding SAP Cloud ERP Private or SAP S/4HANA Cloud
private edition Embedded Launch Activities Specifications Documentation.
1.6. Transformation Preparation Services. During the Initial Subscription Term, SAP will provide the consulting
services described in the corresponding scope document available at https://www.sap.com/about/trust-
SAP Cloud ERP Private and RISE with SAP S/4HANA Cloud, private edition
Supplement enGLOBAL.v.4-2025 Page 4 of 10
center/agreements.html#services (“Transformation Preparation Services for SAP Business Suite”) as a one-time
inclusion with Customer’s initial subscription to SAP Cloud ERP Private, subject to Customer’s execution of a
corresponding Services Order Form.
2. ARTIFICIAL INTELLIGENCE
2.1. Artificial Intelligence. Artificial intelligence (“AI”) features and technologies, that are made available under the
Agreement, are subject to the SAP AI Terms available at the following (or a successor) link SAP Agreements |
SAP Trust Center | About SAP SE.
2.2. Joule and SAP AI Unit. The SAP AI Services and AI Unit Supplemental Terms and Conditions (“SAP AI Unit
Supplement”) apply to the SAP AI Unit and Joule Bundled Cloud Services. All capitalized terms used in this
Section but not defined shall have the meaning stated in the SAP AI Unit Supplement. For SAP AI Unit, Customer
is entitled to the Capacity Unit amount specified below based on the Cloud Service Usage Metric volume as
indicated in the Order Form. Customer may exercise the Capacity Units on AI Services as listed on the then-
current AI Services List titled “AI Services List” and accessible at
https://www.sap.com/about/agreements/policies/cloud-service-specifications.html?sort=latest_desc or as made
available through the administrative cockpit of the respective platform.
Full Use Equivalents (FUEs) Capacity Units Per Contract Year
1 - 135 20,000
136 - 550 30,000
551 – 1,000 90,000
1,001 – 2,000 150,000
2,001 – 4,000 200,000
4,001 – 6,000 250,000
6,001 – 12,000 275,000
12,001 – 25,000 450,000
25,000 + 900,000
2.3. If Customer exceeds use of the Capacity Units referenced in this Supplement, SAP will require Customer to
purchase SAP AI Unit in addition to pay fees for excess use that have accrued from the date the excess use
began.
2.4. If Customer exceeds the Message quantity for Joule referenced in this Supplement, Customer must pay fees in
excess use that have accrued from the date the excess use began based on SAP’s prices on the date the excess
use began and purchase SAP AI Units for continued use of Joule.
3. ADDITIONAL TERMS
3.1. Starter System. With a subscription to the Cloud Service, SAP shall grant the Customer access to a sandbox
environment for a limited duration (“Starter System”). The Starter System shall remain accessible for a period of
ninety (90) days from the Product Start Date or thirty (30) days following the provisioning of the Cloud Service
development (DEV) environment by SAP, whichever comes later. Thereafter, SAP will deactivate the Starter
System, and any data residing on the servers hosting the Starter System shall be permanently removed. For the
avoidance of doubt, the Starter System is a non-production environment to be used solely for testing purposes
and may have limited support, as further described in Documentation.
SAP Cloud ERP Private and RISE with SAP S/4HANA Cloud, private edition
Supplement enGLOBAL.v.4-2025 Page 5 of 10
3.2. SAP Cloud ALM. With a subscription to the Cloud Service, Customer may access SAP Cloud ALM. Use of
SAP Cloud ALM is subject to the Usage Rights located at https://support.sap.com/en/alm/usage-rights.html. The
support services for SAP Cloud ALM are governed by SAP Enterprise Support, cloud editions as described in
the Cloud Support Schedule. All references to “Cloud Services” in the Cloud Support Schedule are replaced
with “SAP Cloud ALM.”
3.3. System Maintenance
3.3.1. SAP performs regular, scheduled maintenance activities to maintain the Cloud Service, including OS security
patch levels, database and application patches, infrastructure maintenance and other scheduled proactive
activities. Such maintenance activities will be scheduled by SAP in collaboration with Customer and will occur
once a month during a 4-hour window on a weekday and/or a weekend (for production environments)
(“Scheduled Downtime”). SAP will provide Customer at least seven (7) business days’ advance notice before
any Scheduled Downtime. If Customer object to such Scheduled Downtime within five (5) days of SAP’s notice,
SAP and Customer will reasonably schedule maintenance activities for a date, time, and duration as mutually
agreed between SAP and Customer based on requirements and resources. If SAP and Customer do not agree
on a schedule within seven (7) business days from the date of SAP’s notice, SAP shall perform based on the
Scheduled Downtime. If Customer fails to cooperate with the scheduling and/or performance of such
maintenance activities in a timely manner as recommended by SAP, Customer shall be solely responsible for
any resulting issues in the Cloud Service, including unexpected downtime.
3.3.2. Notwithstanding the foregoing, SAP reserves the right to perform Emergency Maintenance activities at any time
without Customer’s prior consent. SAP will use reasonable efforts to provide Customer with forty-eight (48) hours
advance notice regarding performance of Emergency Maintenance. In case of Cloud Service downtime during
such Emergency Maintenance, such downtime will be considered “Emergency Downtime” as defined in the SLA
(defined in Section 3.4 below). “Emergency Maintenance” are maintenance activities reasonably necessary to
prevent or mitigate circumstances that may otherwise pose a significant impact to the Cloud Service.
3.3.3. Customer is responsible for requesting and coordinating with SAP the application of security patches (all security
patches with priorities “critical,” “high,” “medium,” or “low”) by way of a service request ticket. Such patches will
be applied during Scheduled Downtime or other Agreed Downtime, as defined in the SLA.
Support. Support for the Cloud Service will be provided by SAP as described in the Support Policy or Schedule
for SAP Cloud Services referenced in the Order Form, as supplemented by the description in Attachment 1 to
this Supplement. For the avoidance of doubt, the support services described in the Agreement may only be used
to support Cloud Services to which this Agreement applies, as specified in the Order Form, and may not be used
to support any other SAP products or third-party solutions, including SAP products purchased under a separate
agreement between an affiliate of Customer and SAP (or a distributor of SAP products). Customer acknowledges
that if Customer uses any such services for other SAP products or third-party solutions without a separate SAP
support agreement for such products, SAP will invoice Customer the applicable accrued fees associated with
such time period of use plus a reinstatement fee for support for such products.
3.4. Service Level Agreement. The Service Level Agreement applicable to the SAP S/4HANA Private Cloud Edition
Cloud Services is the Service Level Agreement for Private Cloud Edition Services and Tailored Option Services
(“SLA”), except the 99.5% System Availability service level in the SLA is replaced with 99.7% unless otherwise
indicated in the Order Form. The Service Level Agreement for SAP Cloud Services applies to Bundled Cloud
Services that are not RISE with SAP S/4HANA Cloud, private edition Cloud Services.
3.4.1. Section 3 of the SLA (Backup and Computing Environment Incident Reaction Time) shall apply only to Incidents
(defined in the SLA) associated with SAP tasks and services applicable to the Computing Environment (defined
in the SLA) as identified in the RISE with SAP S/4HANA Cloud, Private Edition Roles and Responsibilities
Documentation made available to Customer on SAP’s website, at https://help.sap.com/, or upon request.
3.5. Modifications and Add-Ons.
3.5.1. Definitions.
3.5.1.1. “Add-on” means any development that adds new and independent functionality to the SAP Cloud Service
Software, but does not modify existing SAP functionality, and is developed using SAP application programming
interfaces or other integration points or other SAP code that allows other software products to communicate with
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Supplement enGLOBAL.v.4-2025 Page 6 of 10
or call on SAP Cloud Service Software. All Add-ons developed by SAP, independently or jointly with Customer,
shall be considered Cloud Material and as such, all intellectual property rights in and related to the Add -ons
developed by SAP (independently or jointly with Customer) including any derivatives thereof are owned by SAP,
SAP SE, their Affiliates or licensors.
3.5.1.2. “Customer ABAP Add-on” means an Add-on developed in the ABAP programming language and developed by
or on behalf of Customer without SAP’s participation.
3.5.1.3. “SAP-provided Add-on” means any Add-on that is not a Customer ABAP Add-on and is an Add-on made
available for the Cloud Service.
3.5.1.4. “Additional Add-on” means any Add-on that is published by SAP as an SAP certified Add-on on the SAP Certified
Solutions Directory.
3.5.1.5. "Modification" means (i) a change to the delivered source code or metadata; or (ii) any development, other than
a change to the delivered source code or metadata, that customizes, enhances or changes existing functionality
of the SAP Cloud Service Software. For purposes of this Cloud Service, Cloud Materials include all Modifications.
For the avoidance of doubt, all intellectual property rights in and related to the Modifications and derivatives
thereof are owned by SAP, SAP SE, their Affiliates or licensors.
Customer has the right to develop and/or use Customer ABAP Add-ons, SAP-provided Add-ons, and Additional
Add-ons to the SAP Cloud Service Software in furtherance of its permitted use of the Cloud Service under this
Agreement. Where Customer is also subscribed to SAP extended services for SAP S/4 HANA Cloud, private
edition, Customer is only permitted to use SAP-provided Add-ons and Additional Add-ons.
For RISE with SAP S/4HANA Cloud, private edition; RISE with SAP S/4HANA Cloud, private edition, base; RISE
with SAP S/4HANA Cloud, private edition and experience management; and RISE with SAP S/4HANA Cloud,
private edition, premium only, Customer has the right to develop and use Modifications to the SAP Cloud Service
Software in furtherance of its permitted use of the Cloud Service under this Agreement. Where Customer is also
subscribed to SAP extended services for SAP S/4HANA Cloud, private edition, Custom er is not permitted to
make Modifications.
Customer is responsible for all installation, management and support for any Modifications, Customer ABAP
Add-ons, and Additional Add-ons. Customer is responsible for testing and resolving source code issues,
compatibility issues, security vulnerabilities or other conflicts that may arise from Modifications, Customer ABAP
Add-ons, and/or Additional Add-ons permitted under this Agreement and any patches or workarounds, or other
changes provided by SAP for the Cloud Service Software, in a timely manner. The SLA and Support Schedule
shall not apply to any Customer ABAP Add-ons. Modifications, Customer ABAP Add-ons, and Additional Add-
Ons must not enable the circumventing of any restrictions set forth in the Agreement, nor impair or degrade the
performance, system availability, operability, or security of the Cloud Service. Customer will inform SAP without
undue delay about any issues or vulnerabilities with the Modifications, Customer ABAP Add-ons, or Additional
Add-ons that may impair or degrade the Cloud Service. SAP shall not be responsible for any such impairments
or degradations of the Cloud Service caused by Customer ABAP Add-ons. For the avoidance of doubt, SAP
reserves the right to restrict or require the removal any Add -ons that (i) it determines may pose any such risk to
the Cloud Service and/or (ii) it determines does not meet the quality standards for SAP-provided Add-ons; or (iii)
where Customer is in breach of the Agreement. In exchange for the right to develop Customer ABAP Add-ons
under the Agreement, Customer covenants, on behalf of itself, successors and assigns, not to assert against
SAP SE, their Affiliates or licensors, any rights in any Customer ABAP Add-ons, or any claims of any rights,
against any SAP product, service, or future SAP development.
Customer ABAP Add-ons and all rights associated therewith, shall be the exclusive property of Customer
subject to SAP’s rights in and to the Cloud Service and Cloud Materials as indicated in this Agreement; provided
Customer shall not commercialize any such Customer ABAP Add-ons developed under this Agreement.
Customer grants to SAP (including SAP SE, its Affiliates, and subcontractors) a non -exclusive right to process,
use, and display Customer ABAP Add-ons to provide and support the Cloud Service and as set out in the
Agreement. In exchange for the right to develop Customer ABAP Add-ons under the Agreement, Customer
covenants, on behalf of itself, successors, and assigns, not to assert against SAP SE, their Affiliates or licensors,
any rights in Customer ABAP Add-on, or any claims of any rights, against any SAP product, service, or future
SAP development.
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3.6. Other Customer-Provided Software. Except as set forth above in connection with Add-ons, Customer may not
use any other Customer-provided software in the Cloud Service, including on the operating system. If SAP, on
an exceptional basis, permits Customer to use any such Customer-provided software, each of the requirements
and restrictions applicable to Add-Ons set forth above shall apply to such Customer provided software. Customer
is responsible for obtaining all necessary rights from third parties required for SAP to run and host any Customer-
provided software in the Cloud Service environment. Customer will, at SAP’s request, provide written verification
of such rights. Customer grants to SAP the nonexclusive right to use the Customer-provided software for the
sole purpose of and only to the extent necessary for SAP to provide the Cloud Service. Customer acknowledges
that additional fees may apply in connection with management and support of such Customer-provided software
in the Cloud Service.
3.7. Customer Data Return. Prior to termination or expiration of the Subscription Term, at Customer`s request, SAP
shall provide to Customer, within a reasonable time period and in a reasonable backup media format utilized by
SAP, a final export of the Customer Data in the Cloud Service. Customer must verify the usability of this export
within two weeks of receipt. In the event Customer does not provide verification within the two -week period, the
exported Customer Data shall be deemed usable.
3.8. Additional Services. Customer may request Additional Services (or the SAP Services Team may request such
services on Customer’s behalf) through a service request on the SAP Service Request Platform or an equivalent
platform. SAP will inform Customer (or Partner, if applicable) of the fees for the requested Additional Service,
and Customer (or Partner) shall confirm the purchase of such service. Any Additional Services completed by
SAP will be invoiced monthly in arrears. “Additional Services” are tasks rela ted to the Cloud Service systems
identified in the RISE with SAP S/4HANA Cloud, Private Edition Roles and Responsibilities Documentation
(available to Customer on SAP’s website or upon request) as “Additional Service.”
4. CUSTOMER RESPONSIBILITIES
4.1. SAP`s provision, operation and support of the Cloud Service is subject to Customer`s reasonable cooperation
and providing, no later than five (5) business days from the effective date of the Order Form, necessary
information (including any on-boarding documentation), authorizations and qualified resources for such
activities. Customer authorizes SAP to set up and use an administrative user in the Cloud Service systems as
needed to provision and confirm Customer’s subscribed usage and technical compliance of the Cloud Service.
SAP shall be permitted to audit (at least once annually and in accordance with SAP standard procedures, which
may include an on-site and/or remote audit) the Customer’s use of the Cloud Service and the Bundled Cloud
Service(s) to verify compliance with Usage Metrics, volume, and the Agreement. Customer shall cooperate
reasonably in the conduct of such audits.
4.2. Customer may only process, transmit, and store cardholder data, or Customer Data that includes a unique
payment card number that identifies an issuer and a particular cardholder account , in the Cloud Service with a
subscription to the SAP Digital Payments, base package cloud service and SAP Firewall Service, private cloud
edition.
4.3. In connection with Customer’s obligations related to Customer Data under the Agreement, Customer Data
includes all Customer-provided Software used in the Cloud Service environment.
4.4. Customer is responsible for the definition, documentation, and execution of its business processes in the Cloud
Service, including, but not limited to configuration of systems ’ management and application and data security
policies and batch processing requirements. Customer is responsible for providing SAP necessary and sufficient
documentation of its applicable processes and Customer ABAP Add-ons for SAP to perform its responsibilities
under the Agreement.
4.5. Upgrades and Releases
4.5.1. Customer is responsible for having upgrades and new releases of the Cloud Service Software installed.
Technical installation of such upgrades and new releases is performed by SAP on request. Customer must only
use a version or release of the Cloud Service Software for which software maintenance and support are current,
as provided by SAP. For purposes of this Section, “current” means it is covered by Mainstream Maintenance or
as otherwise identified in the Release Strategy. Such support is provided according to the current maintenance
phases of SAP software releases as described in the SAP Release and Maintenance Strategy, available at
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Supplement enGLOBAL.v.4-2025 Page 8 of 10
https://support.sap.com/releasestrategy (“Release Strategy”). For all Additional and Customer ABAP Add-ons,
simplification and incompatibility checks must be executed by Customer. Customer is responsible for evaluating
the results of such checks to ensure that implemented business processes, backend and frontend applications
and integrations are running after changes to the Cloud Service Software.
SAP’s obligations under the Agreement and Documentation are dependent on Customer maintaining the Cloud
Service Software as current. SAP is not responsible for the reliability, performance, availability, functionality,
security, or any other related issues experienced with the Cloud Service Software that may result from running
a release that is not current and is not liable to Customer for any loss or damage that might arise from a Cloud
Service Software’s inoperability or unavailability because it is not current.
4.5.2. Where Customer is also subscribed to SAP extended services for SAP S/4HANA Cloud, private edition,
upgrades to the then-current version of the Cloud Service Software are required every two contract years.
4.5.3. If SAP is not able to perform upgrades due to the lack of Customer’s cooperation, (i) SAP’s ability to provide
support may be limited and SAP assumes no responsibilities for such limitations and (ii) the System Availability
Service Levels in the SLA shall not apply.
4.6. Customer is responsible for the connection to the Cloud Service, including the Internet connection to the Point
of Demarcation. SAP’s responsibility shall not extend beyond the Point of Demarcation. Point of Demarcation
means the outbound firewall (or, in case of a VPN for access, the point of connection of the SAP network to the
VPN) of SAP’s computing environment used to provide the Cloud Service.
4.7. If Customer fails to fulfil any Customer obligations set forth in this Supplement, Customer is responsible for the
ramifications of such failure including delays, subsequent costs, and any performance, availability, functionality,
support, and/or security issues experienced with the Cloud Service Software.
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Supplement enGLOBAL.v.4-2025 Page 9 of 10
Attachment 1 to
RISE with SAP S/4HANA Cloud, private edition Supplemental Terms and Conditions
Support Services
This Attachment sets forth the support services provided in addition to the support services of the Support
Schedule for Cloud Services under the Agreement. This Attachment does not apply to Cloud Features.
1. SCOPE OF ADDITIONAL SUPPORT SERVICES.
The additional support services apply to Cloud Service Software excluding software to which special support
agreements apply exclusively (“Enterprise Support Solutions”).
1.1. Continuous Improvement and Innovation
1.1.1. SAP may make available ABAP source code for SAP software applications included in Enterprise Support
Solutions (excluding third-party software) and additionally released and supported function modules.
1.1.2. Software change management including changed configuration settings or Enterprise Support Solutions
software upgrades, is supported, with content, tools, and additional information.
1.2. Global Support Backbone
1.2.1. SAP Notes on SAP’s Customer Support Website document software malfunctions and contain information on
how to remedy, avoid and bypass errors. SAP Notes may contain coding corrections. SAP Notes also document
related issues, customer questions, and recommended solutions (e.g. customizing settings).
1.2.2. SAP Note Assistant, a tool to install specific corrections and improvements to SAP components, is included.
1.3. Mission Critical Support
For Customer custom code built with the SAP development workbench, SAP provides mission -critical support
root-cause analysis (Root Cause Analysis for Custom Code), according to the Global Incident Handling process
and response levels for priority “very high” and priority “high” cases as set forth in the Support Schedule for
Cloud Services. If the Customer custom code is documented according to SAP’s then -current standards
available at http://support.sap.com/supportstandards, SAP may provide guidance to assist Customer in issue
resolution.
1.4. SAP Application Lifecycle Management
1.4.1. Subject to Customer’s purchase of one of the SAP Solution Manager for SAP S/4HANA Cloud, private edition
add-ons, Customer may access and use SAP Solution Manager Enterprise Edition (and any successor thereto)
during the Subscription Term solely for the following purposes: (i) delivery of SAP Enterprise Support, cloud
editions, and (ii) application lifecycle management for Enterprise Support Solutions and other SAP cloud or on-
premise solutions for which Customer has a current support agreement with SAP. Su ch application lifecycle
management is limited to:
(i) implementation, configuration, testing, operations, continuous improvement, and diagnostics;
(ii) case management (service desk), problem management and change request management as enabled
using SAP CRM technology integrated in SAP Solution Manager Enterprise Edition (Customer does
not require a separate package license to SAP CRM);
(iii) mobile application lifecycle management scenarios using SAP NetWeaver Gateway (or equivalent
technology) integrated in SAP Solution Manager Enterprise Edition;
(iv) management of application lifecycle management projects for Enterprise Support Solutions and any
other software licensed by Customer from third parties and included in the Customer’s Cloud Service
environment and for hardware systems, supported by Customer’s IT team (“Customer IT Solutions”)
using the project management functionality of SAP Project and Portfolio Management integrated in
SAP Solution Manager Enterprise Edition except that the portfolio management functionality of SAP
Project and Portfolio Management is not in scope of SAP Solution Manager Enterprise Edition and will
need to be licensed separately by Customer; and
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Supplement enGLOBAL.v.4-2025 Page 10 of 10
(v) administration, monitoring, reporting and business intelligence as enabled using SAP NetWeaver
technology integrated in SAP Solution Manager Enterprise Edition. Business intelligence may also be
performed provided the appropriate SAP BI software is licensed by Customer as part of the Enterprise
Support Solutions.
1.4.2. SAP Solution Manager Enterprise Edition may not be used for purposes other than those stated above.
1.4.3. SAP in its sole discretion may from time to time on SAP’s Customer Support Website (available at
https://support.sap.com) under http://support.sap.com/solutionmanager update the use cases for SAP Solution
Manager Enterprise Edition under this Section.
1.4.4. SAP Solution Manager Enterprise Edition shall only be used during the term of the Agreement subject to the
rights set forth herein and exclusively for Customer's SAP-related support purposes in support of Customer’s
internal business operations. The right to use any SAP Solution Manager Enterprise Edition capabilities under
this Attachment 1 other than those listed above is subject to a separate written agreement with SAP, even if
such capabilities are accessible through or related to SAP Solution Manager E nterprise Edition. Customer shall
be entitled to allow any of its employees to use web self-services in the SAP Solution Manager Enterprise Edition
during the term of the Agreement such as creating support tickets, requesting support ticket status, ticket
confirmation and change approvals directly related to Customer IT Solutions.
1.4.5. Use of SAP Solution Manager Enterprise Edition may not be offered by Customer as a service to third parties;
provided, third parties authorized to access Cloud Services under the Agreement may have access to SAP
Solution Manager Enterprise Edition solely for SAP-related support purposes in support of Customer’s internal
business operations in accordance with the terms of the Agreement.
1.5. Other Components, Methodologies, and Content.
1.5.1. Process descriptions and process content that may be used as pre-configured test templates and test cases via
the SAP Solution Manager Enterprise Edition. In addition, the SAP Solution Manager Enterprise Edition assists
Customer’s testing activities.
1.5.2. Tools and content for SAP Application Lifecycle Management (accessible via SAP Solution Manager Enterprise
Edition and/or the Enterprise Support Solutions and/or the applicable Documentation for Enterprise Support
Solutions and/or SAP’s Customer Support Website) to help increase efficiency:
(i) Tools for implementation, configuration, testing, operations, and system administration.
(ii) Best practices, guidelines, methodologies, process descriptions and process content. This content
supports the usage of the tools for SAP Application Lifecycle Management.
SAP US Payroll Tax Calculation by BSI Supplement enGLOBAL.v.4-2025 Page 1 of 2
SAP U.S. Payroll Tax Calculation by BSI
SAP U.S. Payroll Tax Calculation by BSI, private cloud edition
SAP U.S. Payroll Tax Calculation by BSI, option for government organizations
SAP U.S. Payroll Tax Calculation by BSI, add-on for SAP SuccessFactors Payroll
Supplemental Terms and Conditions
This Supplement is part of an Agreement between SAP and Customer and applies solely to the (i) SAP U.S. Payroll
Tax Calculation by BSI, Cloud Service and (ii) SAP U.S. Payroll Tax Calculation by BSI, private cloud edition Cloud
Service, (iii) SAP U.S. Payroll Tax Calculation by BSI, option for government organizations Cloud Service, and (iv) SAP
U.S. Payroll Tax Calculation by BSI, add-on for SAP SuccessFactors Payroll Cloud Service (each individually as the
“Cloud Service”).
1. USAGE METRIC
The Usage Metric for the Cloud Service is User. “User” is any individual authorized to access the Cloud Service. For
the Cloud Service, an individual with a unique active profile and whose data is processed by the Cloud Service is
counted.
2. ADDITIONAL TERMS
2.1. Prerequisite. A current subscription to SAP SuccessFactors Employee Central Payroll is a prerequisite to a subscription
to SAP U.S. Payroll Tax Calculation by BSI and SAP U.S. Payroll Tax Calculation by BSI, option for government
organizations. A current subscription to SAP SuccessFactors Payroll is a prerequisite to a subscription to SAP U.S.
Payroll Tax Calculation by BSI, add-on for SAP SuccessFactors Payroll. A current subscription to SAP Payroll Cloud,
private edition is a prerequisite to a subscription to SAP U.S. Payroll Tax Calculation by BSI, private cloud edition.
2.2. Limitations. Customer is limited to a maximum of ten (10) designated contacts (“Administrative Users”).
2.3. Downloadable Component. In addition to the hosted portion of the Cloud Service, SAP may make available for
download by Customer a connector to be used to connect on-premise HCM solutions to the Cloud Service (the
“Integration Component”). The use of the Integration Component is limited to use with the Cloud Service and Customer
may not use the Integration Component for any other purpose. The Integration Component is part of the Cloud Service
and Customer’s use is limited to use by Named Users and only for the term of the Order Form. The Integration
Component may not be modified or altered in any way except by SAP. Any such modifications will negate SAP’s
obligation to provide Support and void SAP’s warranty obligations under this Agreement. Customer shall utilize the most
current version of the Integration Component made available by SAP, and Customer acknowledges that failure to use
the most current version may result in diminished performance of the Cloud Service. Customer is solely responsible for
the security of the Integration Component and is responsible for maintaining a dequate security measures, including
firewalls, to prevent unauthorized access to the Integration Component. Upon termination or expiration of the Order
Form, Customer’s right to use the Integration Component shall cease.
2.4. Exclusions. Customer shall be solely responsible for any inaccuracy or delay in tax calculations, payments, filings, or
reports to the extent directly caused by inaccurate or corrupt Customer Data, misuse, overrides, or taxing or regulatory
authorities. SAP and its licensors shall have no liability under this Agreement to any third party for any errors or delays
in located taxes, errors or delays in calculations, payments, filing or reports and SAP and its licensors shall have
no liability to taxing authorities or individuals whose payroll data is processed using the Cloud Service (or a part thereof)
for underpayments or non-payments, interest or penalties.
SAP US Payroll Tax Calculation by BSI Supplement enGLOBAL.v.4-2025 Page 2 of 2
3. MAINTENANCE WINDOWS
SAP can use the following maintenance windows for planned downtimes:
Maintenance Windows
Regular Maintenance Windows Saturday 12:00 a.m. to 4:00 a.m. Eastern U.S. time zone
4. SYSTEM AVAILABILITY.
Downtime required for updates due to changed regulatory requirements shall not be counted against the System
Availability SLA.
5. DATA RETENTION.
Incremental and full database back-ups occur daily. A full back-up is performed each Friday, in place of the daily
incremental back-up, with the last full back-up at the end of each month retained in offsite storage for no less than one
(1) year. The retention period for Customer Data is 30 days after contract termination. Customer Data will be made
available in .pdf format during such period.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 1 of 31
SAP Business Data Cloud Cloud Service
Supplemental Terms and Conditions
This Supplement is part of an Agreement between SAP and Customer and applies solely to the SAP Business
Data Cloud Cloud Service, which includes the SAP Business Data Cloud, core capacity and the SAP Business
Data Cloud Intelligent Applications Cloud Services.
1. DEFINITIONS
1.1. “Add-on” means any development that adds new and independent functionality to the SAP BW Capacity
Services (as defined below), but does not modify existing SAP functionality, and is developed using SAP
application programming interfaces or other integration points or other SAP code that allows other software
products to communicate with or call on the SAP BW Capacity Service.
1.2. “Additional Add-on” means any Add-on that is published by SAP as an SAP certified Add-on in the SAP
Certified Solutions Directory.
1.3. “API Calls” are the communication of an action to or from the Cloud Service to or from another system /
technology that occurs via a defined application programming interface.
1.4. “Capacity Service Category” is a logical grouping of the SAP Datasphere Capacity Services.
1.5. “Capacity Service(s)” means the services identified in Attachment A of this Supplement, as may be updated
by SAP from time-to-time with additional Capacity Services.
1.6. “Capacity Unit” is a ratio of services consumed via the Capacity Service and is calculated as set forth in this
Supplement.
1.7. “Capacity Units of Measure” is a block used to measure consumption of a Capacity Service.
1.8. “Capacity Unit Value” is the numerical value assigned to a specific Capacity Service that, when multiplied by
the number of used Capacity Units of Measure, results in the consumed Capacity Units.
1.9. “Customer ABAP Add-on” means an Add-on developed in the ABAP programming language and developed
by or on behalf of Customer without SAP’s participation.
1.10. “Data Sources” means certain software product(s) and/or certain SAP database instance(s) for which
Customer has secured an enumerated license that specifically lists or names the permitted activities or actions
allowed under a valid license agreement including but not limited to, for example, SAP’s General Terms and
Conditions for SAP Software and Support agreement.
1.11. “Databricks Unit” or “DBU” is a normalized unit of processing power used for measurement and pricing SAP
Databricks Capacity Services.
1.12. “Databricks Storage Unit” or “DSU” is a standardized unit for measuring storage usage across multiple
Databricks products. DSUs consumed by different Databricks products may vary by region, storage type,
volume of data stored, or transactions.
1.13. “Flat Fee” is a fixed fee for the Cloud Service.
1.14. “Full Use Equivalent” or “FUE” is the aggregation method by which Customer may allocate individuals access
to the Capacity Service in accordance with the ratios set forth in this Supplement.
1.15. “Gigabyte” or “GB” is the amount of capacity in the Capacity Service.
1.16. “Hour” is the total hours the SAP Databricks Enterprise SAP Private Connectivity Endpoint Capacity Services
are provisioned, rounded up to the nearest whole hour (i.e., 60 minutes).
1.17. "Modification" means (i) a change to the delivered source code or metadata; or (ii) any development, other
than a change to the delivered source code or metadata, that customizes, enhances or changes existing
functionality of the SAP BW Capacity Services.
1.18. “SAP Data Product(s)” means enriched Customer Data, where enrichment is any type of reorganization,
summarization, reporting or enhancement with metadata.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 2 of 31
1.19. “SAP-provided Add-on” means any Add-on that is not a Customer ABAP Add-on and is an Add-on made
available for the SAP BW Capacity Services.
1.20. “Tenant” is a customer-specific instance of the Capacity Service.
1.21. “User” is any individual authorized to access the Capacity Service. Users are counted separately per customer-
specific instance.
1.22. “% of Net Recurring Fee” is a calculation based on the stated percentage multiplied by the stated net recurring
Capacity Unit Value per month.
2. GENERAL TERMS
2.1. Any Capacity Service provided as a non-productive environment, such as a test tenant, or for quality assurance
may only be used for non-productive development and testing.
2.2. The Service Level Agreement for Cloud Services referred to in the Order Form, is amended so that each
reference to the “Cloud Service” therein is deleted and replaced with “Capacity Services” for the Capacity
Services that are set forth in Attachment A, Tables 1 and 2, to this Supplement.
2.3. In the event that SAP adds new services to the SAP Business Data Cloud Cloud Service, during Customer’s
Subscription Term: (a) SAP will release a new Supplement reflecting such new services (“Updated
Supplement”); (b) Customer’s use of such new services will be subject to any applicable new terms in the
Updated Supplement; and (c) any Customer use of such new services will be deemed Customer’s acceptance
of the Updated Supplement, solely as applicable to such new services. For purposes of clarification, all services
other than new services will remain governed by the applicable Supplement(s) in effect under the Agreement
prior to the Updated Supplement.
2.4. Data Extraction / APIs
2.4.1. APIs and similar connectors, tools, or interfaces developed for or by SAP or its affiliated companies (“SAP
APIs”) may only be used to extract data from the Cloud Services as described in the documentation for the
respective SAP API. The use of SAP APIs to extract data from the Cloud Service to third-party applications or
products (e.g. non-SAP software, data warehouses or data lakes) is not permitted, unless this is explicitly
described as a function of the SAP API in the documentation for the SAP API.
2.4.2. Customer and third-party applications (e.g. APIs that are not SAP APIs) may not be used to extract data from
the Cloud Services.
2.4.3. SAP may verify whether access of the Cloud Services via API(s) originates from SAP software. It is not
permitted to circumvent this authentication, including, but not limited to, using technical means that identify a
third-party application or product as SAP software during authentication.
2.5. Artificial intelligence (“AI”) features and technologies, that are made available under the Agreement, are subject
to the SAP AI Terms available at the following (or a successor) link: SAP Agreements | SAP Trust Center |
About SAP SE.
2.6. No Waiver. SAP’s failure to enforce any provision of this Agreement shall not be construed as a waiver of
SAP’s right to enforce such provision at any later time.
3. SAP BUSINESS DATA CLOUD, CORE CAPACITY USAGE METRIC
3.1. The SAP Business Data Cloud, core capacity Cloud Service is made up of the Capacity Services set forth in
Attachment A, Tables 1-4.
3.2. The Usage Metric for this Cloud Service is Capacity Unit per month except for the SAP Datasphere Capacity
Services, which are measured as set forth in Attachment A, Table 1, and the SAP Databricks Capacity
Services, which are measured as set forth in Attachment A, Table 4.
3.3. For Capacity Services that use Gigabytes, where storage or memory capacity is counted, the metric entitlement
is not time-bound and does not deplete with usage, unless otherwise specified in th is Supplement.
3.4. Each Capacity Service in Attachment A, Tables 1, 2, and 3 has a corresponding Capacity Unit of Measure and
Capacity Unit Value. To calculate the number of Capacity Units consumed through use of a Capacity Service,
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 3 of 31
the total amount of Capacity Units of Measure used during a month is multiplied by the Capacity Unit Value to
arrive at the number of Capacity Units consumed by that Capacity Service. Customer may consume Capacity
Units up to the total amount stated in the Order Form for each month. Unused Capacity Units may not be
carried over into any subsequent month.
Calculation example: In Table 1, for the "Disk Storage" Capacity Service, if 256GB (16
blocks) were consumed for 730 hours in one month, the resulting consumption would
be 46.72 Capacity Units (i.e., 16 blocks x 0.004 Capacity Unit Value x 730 hours =
46.72 Capacity Units).
3.5. For clarification, in Schedule 1 of the Order Form, the clause that reads “Usage Metric Limitation shows the
maximum quantity that Customer may use over a 12-month period, unless:” includes a drafting error and
instead should read as follows: “Usage Metric Limitation shows the maximum quantity that Customer may use
over a 1-month period, unless:”.
3.6. The Cloud Service includes 16GB of Catalog Storage.
4. SAP DATASPHERE CAPACITY SERVICES
4.1. Availability of these Capacity Services and the amount of Memory differs by Subprocessor, which is detailed
in the product specific documentation.
4.2. The SAP Datasphere, SAP BW Bridge Capacity Service includes SAP BTP ABAP environment, runtime, which
may only be used with the Capacity Services listed in Attachment A, Table 1.
4.3. Certain SAP Datasphere Capacity Services include data marketplace functionality that allows Customers to
buy, sell or share data products stored in such Capacity Services. SAP is not party to any transaction or
contractual arrangement between Customers in relation to the exchange of data products, and SAP shall not
be liable for any damages incurred by a Customer related to any such transaction.
4.4. These Capacity Services must not be used to access, directly or indirectly, a third -party database(s) licensed
under an SAP, SAP Affiliates’, or any of their respective resellers’ or distributors’ runtime license, except
communication (including data transfers) via application-level APIs between the Capacity Service and software
applications, running on any such third-party database.
4.5. Customer may use up to 2,000 OData API Calls per 1 GB of compute memory, per Tenant, per month. SAP
reserves the right to charge additional fees for use that exceeds the stated amount. Use of OData APIs for
data extraction is prohibited.
4.6. Use of the OpenSQL interface is limited to 1 GB of network data transfer per 1 GB of compute memory, per
Tenant, per month. SAP reserves the right to charge additional fees for use that exceeds the stated amount.
4.7. These Capacity Services include the optional use of the on -premise component, SAP Landscape
Transformation Replication Server (“SLT”), which use is limited solely to loading data into these Capacity
Services.
4.8. Customer may only use the data product generator available under Customer’s subscription to SAP BW
Capacity Services to automate the publication of data to the SAP Datasphere Capacity Services set forth in
Attachment A, Table 1.
5. SAP DATABRICKS CAPACITY SERVICES
5.1. Use of the SAP Databricks Capacity Services, as set forth in Attachment A, Table 4 of this Supplement, are
subject to the terms of this Supplement and the SAP Databricks Capacity Services terms in the applicable
Order Form under which the SAP Business Data Cloud, core capacity Cloud Service is subscribed to.
5.2. The Service Level Agreement for Cloud Services, referenced in the Order Form, applies to the SAP Databricks
Capacity Service, except as set forth in this Section 5.2.
5.2.1. “Databricks Gateway” means the infrastructure connecting Customer with the SAP Databricks Capacity
Services.
5.2.2. “Downtime” is the total minutes in the Month during which SAP Databricks Capacity Services does not respond
to a request from the Databricks Gateway, excluding Excluded Downtime. SAP Databricks Capacity Services
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 4 of 31
are considered to “not respond” for a given Workspace for a minute, if all continual attempts within the minute
to establish connectivity between the Workspace and the Databricks Gateway fail.
5.2.3. “Excluded Downtime” means the total minutes in the Month attributable to a Maintenance Window; or
unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable
events that could not have been avoided if reasonable care had been exercised. For clarity, such events
include cloud/hyperscaler or internet service provider outages and services interruptions t hat cannot be
reasonably worked around (such as region-wide outages).
5.2.4. “Maintenance Window” is a pre-announced period when the SAP Databricks Capacity Services are not
available due to scheduled maintenance and upgrades, as notified by SAP, who will provide notice to
subscribed Customers of such periods at least 72 hours in advance (such notification will be through SAP
Customer communication channel(s), such as SAP for Me), and each scheduled maintenance period will last
a maximum of 60 minutes.
5.2.5. “Month” means each full calendar month. The SLA is only applicable to full Months.
5.2.6. “System Availability SLA” is a 99.93% System Availability Percentage during each Month for the production
version of the SAP Databricks Capacity Service and calculated in accordance with the formula defined under
System Availability Percentage.
5.2.7. “Workspace” means an SAP Databricks Capacity Service environment.
6. SAP BW NETWEAVER CLOUD PRIVATE EDITION AND SAP BW/4HANA CLOUD PRIVATE EDITION
CAPACITY SERVICES (“SAP BW CAPACITY SERVICES”)
6.1. SAP HANA, runtime edition
6.1.1. SAP HANA, runtime edition (“runtime edition”) is a runtime database included in certain SAP BW Capacity
Services. The runtime edition includes the components set forth in Sections 6.1.2. and 6.1.3. The runtime
edition and said components may only be used in conjunction with Customer's use of the SAP BW Capacity
Services.
6.1.2. SAP HANA PLATFORM EDITION (includes);
(a) SAP HANA Rules Framework;
(b) SAP HANA, data privacy option;
(c) SAP HANA, predictive option;
(d) SAP HANA, spatial and graph option;
(e) SAP HANA, search and text option;
(f) SAP HANA, smart data quality;
(g) SAP Smart Data Integration; and
(h) SAP HANA, native storage extension.
6.1.2.1. SAP HANA PLATFORM EDITION includes the SAP HANA Studio, SAP HANA Cockpit and SAP Web IDE
components. All data modeling, distribution, creation and extension of data structures, including tables and
virtual tables via SAP HANA smart data access used in the runtime edition must be performed via the SAP BW
Capacity Services. Use of SAP Smart Data Integration is limited solely to loading data into the runtime edition
or the SAP BW Capacity Services. Data may be loaded from an appropriately licensed Data Source via SAP
Smart Data Integration or via the SAP BW Capacity Services. SAP Smart Data Integration may also be used
with SAP HANA smart data access in a data federation scenario. Any bypass or circumvention of access
restrictions is strictly prohibited.
6.1.3. The optional, limited use of the following on -premise components: SAP Data Integrator, SLT, SAP HANA
Studio, and SAP HANA Cockpit. Use of SAP Data Integrator and SLT is limited solely to loading data into the
runtime edition or the SAP BW Capacity Service.
6.1.4. Customer is expressly prohibited from performing the mass extraction of any data, except where such data
extraction is explicitly permitted via the use of licensed SAP tools, such as, but not limited to, the SAP Data
Services and SLT. Such data may only be extracted to and consumed by one or more of the following:
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 5 of 31
(a) SAP HANA, enterprise edition;
(b) SAP HANA, standard edition;
(c) SAP Cloud Platform, SAP HANA service;
(d) SAP HANA Cloud;
(e) SAP HANA, EE Cloud; and
(f) SAP Datasphere Capacity Services.
6.2. Use of the SAP HANA Studio, SAP HANA Cockpit, SAP Web IDE components, and SAP Business Application
Studio is limited solely to administering, monitoring and creating custom views for the runtime edition database
instance. All reporting must be performed via the SAP BW Capacity Service or via custom views created using
SAP HANA Studio, SAP Web IDE, or SAP Business Application Studio. Such custom views may be accessed
by SAP business intelligence tools. Use of SAP Web IDE may require an additional infrastructure subscription
and is limited to the creation of views for reporting purposes only.
6.3. Disaster Recovery
6.3.1. Customer must subscribe to the SAP S/4HANA Cloud, disaster recovery, private edition Capacity Service, in
order for the SAP BW Capacity Services to be eligible for the Disaster Recovery services as described and
available in the document entitled “Disaster Recovery Services and Customer Invoked Failover Services for
Private Cloud Edition Services, Tailored Option Services, and SAP BW Capacity Services Service Description
Documentation” and available at: https://www.sap.com/about/agreements/policies/hec-
services.html?sort=latest_desc&search=disaster%20recovery&tag=language:english, subject to this Section
6.3.
6.3.2. In order for Customer to be eligible for the 4-hour recovery time objective services (“RTO”), as described in the
document entitled “Disaster Recovery Services and Customer Invoked Failover Services for Private Cloud
Edition Services, Tailored Option Services, and SAP BW Capacity Services Service Description
Documentation” and available at: https://www.sap.com/about/agreements/policies/hec-
services.html?sort=latest_desc&search=disaster%20recovery&tag=language:english, in addition to
subscribing to the SAP S/4HANA Cloud, disaster recovery, private edition Capacity Service, Customer must
also subscribe to the SAP S/4HANA Cloud Private Edition, 4-hour recovery time objective Capacity Service,
subject to this Section 6.3.
6.3.3. Disaster Recovery and 4-hour recovery time objective services do not apply to a) those SAP BW Capacity
Services specifically marked as not eligible for Disaster Recovery or RTO in Table 3; or b) any non-productive
environments.
6.4. Storage on Servers
6.4.1. HANA Servers. The usable storage amount for HANA servers, unless otherwise stated, is equal to the HANA
memory size.
6.4.2. Application Servers. The allocated storage on application servers must only be used for system operation and
must not be used to store Customer Data.
6.5. Maximum Database Sizes
6.5.1. The maximum tenant size supported for HANA database servers, as well as the tenant size limits depend on
the availability of services in a specific data center with a specific subprocessor.
6.5.2. The standard maximum system size supported for a HANA database is 12 terabytes of memory.
6.5.3. Only single-node HANA databases are supported.
6.6. Maintenance. Support for the SAP BW Capacity Services is provided by SAP as described in the Support
Schedule for Cloud Services referenced in the Order Form, and as further detailed in Attachment C to this
Supplement.
6.7. Service Level Agreement. The Service Level Agreement for Cloud Services referenced in the Order Form
does not apply to the SAP BW Capacity Services. Instead, it is replaced with the Service Level Agreement set
forth in the Attachment B.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 6 of 31
6.8. Additional Service(s). Customer may request additional service(s) (or the SAP services team may request
such services on Customer’s behalf) through a service request on the SAP service request platform or an
equivalent platform. SAP will inform Customer of the fees for the requested additional service, and Customer
shall confirm the purchase of such service. Any additional services completed by SAP will be invoiced by SAP
monthly in arrears.
6.9. Add-ons and Modifications
6.9.1. Customer has the right to use Customer ABAP Add-ons, SAP-provided Add-ons, and Additional Add-ons, and
the right to develop Customer ABAP Add-ons for the SAP BW Capacity Services in furtherance of its permitted
use of such Capacity Services. Where Customer is also subscribed to SAP extended services for SAP BW
Capacity Services, Customer is only permitted to use SAP-provided Add-ons and Additional Add-ons.
6.9.2. For the following SAP BW Capacity Services: (a) SAP S/4HANA Cloud Private Edition; (b) SAP S/4HANA
Cloud, private edition, base; (c) SAP S/4HANA Cloud, private edition and experience management; and (d)
SAP S/4HANA Cloud, private edition, premium only, Customer has the right to develop and use Modifications
to these Capacity Services in furtherance of its permitted use of such Capacity Services. Where Customer is
also subscribed to SAP extended services for SAP BW Capacity Services, Customer is not permitted to
develop or use Modifications.
6.9.3. Customer is responsible for all installation, management and support for any Modifications, Customer ABAP
Add-ons, and Additional Add-ons. Customer is responsible for testing and resolving source code issues,
compatibility issues, security vulnerabilities or other conflicts that may arise from Modifications, Customer
ABAP Add-ons, and/or Additional Add-ons in a timely manner. The SLA and Support Schedule shall not apply
to any Customer ABAP Add-ons. Modifications, Customer ABAP Add-ons, and Additional Add-ons must not
enable the circumventing of any restrictions set forth in the Agreement, nor impair or degrade the performance,
system availability, operability, or security of the SAP S/BW Capacity Services. Customer shall notify SAP,
without undue delay, of any issues or vulnerabilities in the Modifications, Customer ABAP Add-ons, or
Additional Add-ons that may impair or degrade the SAP BW Capacity Services. SAP shall not be responsible
for any such impairments or degradations of the SAP BW Capacity Services caused by Customer ABAP Add-
ons. SAP reserves the right to restrict or require the removal of any Add-ons and Modifications if SAP
determines that: (i) the Add-on or Modification may pose a risk to the SAP BW Capacity Services; (ii) the Add-
ons does not meet SAP’s published quality standards; (iii) are in breach of the Agreement by Customer; or (iv)
enable the extraction of SAP Data Products to non-SAP applications via SAP APIs.
6.9.4. Customer ABAP Add-ons and all rights associated thereto, shall be the exclusive property of Customer, subject
to SAP’s rights in and to the SAP BW Capacity Services and Cloud Materials as indicated in this Agreement;
provided Customer shall not commercialize any such Customer ABAP Add -ons developed under this
Agreement. Customer grants to SAP (including SAP SE, its Affiliates, and subcontractors) a non -exclusive
right to process, use, and display Customer ABAP Add-ons to provide and support the SAP BW Capacity
Services and as set out in the Agreement. In exchange for Customer’s right to develop, subject to the
Agreement, Customer ABAP Add-ons, Customer covenants, on behalf of itself, successors, and assigns, not
to assert against SAP SE, their Affiliates or licensors, any rights in Customer ABAP Add -on, or any claims of
any rights, against any SAP product, service, or future SAP development.
6.9.5. For the purposes of this Cloud Service, Cloud Materials shall include: (i) all Add-ons developed by SAP,
independently or jointly with Customer, and (ii) all Modifications. All intellectual property rights in and related
to such Add-ons and Modifications, including any derivatives thereof are owned by SAP, SAP SE, their
Affiliates or licensors.
6.9.6. Except as set forth above in connection with Add-ons and Modifications, Customer may not use any other
Customer-provided software in the SAP BW Capacity Services, including on the operating system. If SAP, on
an exceptional basis, permits Customer to use any such Customer -provided software, each of the
requirements and restrictions applicable to Add-ons and Modifications set forth above shall apply, in addition
to the following terms: (a) Customer is responsible for obtaining all necessary rights from third parties required
for SAP to run and host any Customer-provided software in conjunction with the SAP BW Capacity Services;
(b) Customer will, at SAP’s request, provide written verification of such rights; (c) Customer grants to SAP the
non-exclusive right to use the Customer-provided software for the sole purpose of and only to the extent
necessary for SAP to provide the SAP BW Capacity Services; and (d) Customer acknowledges that additional
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 7 of 31
fees may apply in connection with management and support of such Customer-provided software in the
Capacity Services.
6.10. Customer Data Return. Prior to termination or expiration of the Subscription Term, at Customer’s request, SAP
shall provide to Customer, within a reasonable time period and in a reasonable backup media format utilized
by SAP, a final export of the Customer Data in the SAP BW Capacity Service. Customer must verify the
usability of this export within two weeks of receipt. In the event Customer does not provide verification within
the two-week period, the exported Customer Data shall be deemed usable.
6.11. Customer Responsibilities
6.11.1. SAP’s provision, operation and support of the SAP BW Capacity Service is subject to Customer`s reasonable
cooperation and providing necessary information (including any on -boarding documentation), authorizations
and qualified resources for such activities no later than 5 business days from the Order Form Eff ective Date.
Customer authorizes SAP to set up and use an administrative user in the SAP BW Capacity Service systems
as needed to provision and confirm Customer’s subscribed usage and technical complianc e of the SAP BW
Capacity Service. SAP shall be permitted to audit (at least once annually and in accordance with SAP standard
procedures, which may include an on-site and/or remote audit) the Customer’s use of the SAP BW Capacity
Service to verify compliance with Usage Metrics, volume, and the Agreement. Customer shall cooperate
reasonably in the conduct of such audits.
6.11.2. Customer is responsible for the definition, documentation, and execution of its business processes in the SAP
BW Capacity Service, including, but not limited to configuration of systems’ management and application and
data security policies and batch processing requirements. Customer is responsible for providing SAP
necessary and sufficient documentation of its appli cable processes and Customer ABAP Add-ons for SAP to
perform its responsibilities under the Agreement.
6.12. Upgrades and Releases
6.12.1. Customer is responsible for arranging technical installations by SAP of upgrades and new releases of the SAP
BW Capacity Services. Customer must only use a version or release of the SAP BW Capacity Service for
which software maintenance and support are current, as provided by SAP. For purposes of this Section,
“current” means it is covered by mainstream maintenance as identified and available at: SAP Release and
Maintenance Strategy.
6.12.2. For all additional and Customer ABAP Add-ons, simplification and incompatibility checks must be executed by
Customer. Customer is responsible for evaluating the results of such checks to ensure that implemented
business processes, backend and frontend applications and integrations are running after changes to the SAP
BW Capacity Service.
6.12.3. SAP’s obligations under the Agreement and Documentation are dependent on Customer maintaining the SAP
BW Capacity Service as current. SAP is not responsible for the reliability, performance, availability,
functionality, security, or any other related issues experienced with the SAP BW Capacity Service that may
result from running a release that is not current and is not liable to Customer for any loss or damage that might
arise from a SAP BW Capacity Service’s inoperability or unavailability because it is n ot current.
6.12.4. If SAP is not able to perform upgrades due to the lack of Customer’s cooperation, (i) SAP’s ability to provide
support may be limited and SAP assumes no responsibilities for such limitations and (ii) the System Availability
Service Levels in the SLA shall not apply.
6.12.5. Customer is responsible for the connection to the SAP BW Capacity Services, including the internet connection
to the Point of Demarcation. SAP’s responsibility shall not extend beyond the Point of Demarcation. “Point of
Demarcation” means the outbound firewall (or, in case of a VPN for access, the point of connection of the
SAP network to the VPN) of SAP’s computing environment used to provide the SAP BW Capacity Services.
6.12.6. If Customer fails to fulfil any Customer obligations set forth in this Supplement, Customer is responsible for the
ramifications of such failure including delays, subsequent costs, and any performance, availability,
functionality, support, and/or security issues experienced with the SAP BW Capacity Services.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 8 of 31
6.13. Connection Package for Productive Tiers, Private Edition
For this SAP BW Capacity Service, customers must select one of the services, from the table below, that must
be installed in the same location as the applicable SAP BW/4HANA Cloud, base package, private edition
Capacity Service or the SAP BW NetWeaver Cloud, base package, private edition Capacity Service:
Service Included
01 VPN Connection Set of 5 up to VPN connections
02 Direct line connection point Infrastructure deployed:
Depending on the datacenter of choice the following will be
delivered:
SAP DC: 1 x MPLS, 400Mbit/s
Azure: 1 x Expressroute, 200 Mbit/s
AWS: 1 x Direct Connect, 200Mbit/s
GCP: 1 x Interconnect, 2 x 100Mbit/s (Redundant)
03 SAP Router Infrastructure deployed:
1 x Productive Server (8GiB memory)
04 SAP Web Dispatcher Infrastructure deployed:
1 x Productive Server (8GiB memory)
05 SAP Data Services Agent (DS Agent) Infrastructure deployed:
2 x Productive Servers (16GiB memory)
06 Data Provision Agent (DP Agent) Infrastructure deployed:
2 x Productive Servers (16GiB memory)
07 SAP Analytics Cloud Agent (SAC Agent) Infrastructure deployed:
1 x Productive Server (16GiB memory)
08 SAP Cloud Connector
Infrastructure deployed:
2 x Productive Servers (8GiB memory)
09 Redwood RunMyJobs Agent Infrastructure deployed:
1 x Productive Server (8GiB memory)
10 OpenText ADA Core Archive Connector Infrastructure deployed:
1 x Productive Server (16GiB memory)
11 SCM Optimizer Infrastructure deployed:
Choose between:
1 x Productive Server (64GiB memory) or
1 x Non-productive Server (64GiB memory)
12 Separate ERS/CS Used to separate the ERS (Enqueue Replication Service) and CS
(Central Services) onto dedicated servers.
Infrastructure deployed:
2 x Productive Servers (8GiB memory)
13 Load Balancer Infrastructure deployed:
Up to 5 Load Balancers depending on hyperscaler and usage type
14 Customer Integration Server Support all 3 scenarios:
• SMTP Relay (Outbound)
• Samba
• SFTP
Infrastructure deployed:
2 x Productive Servers (8GiB memory each) active-passive mode.
Note: Storage included is only for the operating system. User file
storage needs to be added in addition.
15 Additional egress data Not available
16 Extra Bandwidth Service delivers only one of below options:
AWS Direct Connect: 1000Mbit/s
Azure ExpressRoute: 1000Mbit/s
GCP Interconnect: 1000Mbit/s
17 VPC/VNET Peering Not available
18 AWS Transit Gateway Not available
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 9 of 31
6.14. Connection Package for Non-Productive Tiers, Private Edition
6.14.1. For this SAP BW Capacity Service, customers must select one of the following Capacity Services that must
be installed in the same location as the applicable non-productive tier:
(a) SAP BW/4HANA Cloud, base package, private edition,
(b) SAP BW/4HANA Cloud, additional non-productive, base package, private edition,
(c) SAP BW NetWeaver Cloud, base package, private edition, or
(d) SAP BW NetWeaver Cloud, additional non-productive, base package, private edition.
Service Included
01 VPN Connection Set of up to 5 VPN connections
02 Direct line connection point Infrastructure deployed:
Depending on the datacenter of choice the following will be
delivered:
SAP DC: 1 x Cloud Peering, 400Mbit/s or
SAP DC: 1 x MPLS, 1Gbit port speed
Azure: 1 x Expressroute, 200 Mbit/s
AWS: 1 x Direct Connect, 200Mbit/s
GCP: 1 x Interconnect, 2 x 100Mbit/s (Redundant)
03 SAP Router Infrastructure deployed:
1 x Non-productive Server (8GiB memory, 10GB storage)
04 SAP Web Dispatcher Infrastructure deployed:
1 x Non-productive Server (8GiB memory, 50GB storage)
05 SAP Data Services Agent (DS Agent) Infrastructure deployed:
1 x Non-productive Server (16GiB memory, 20GB storage)
06 Data Provision Agent (DP Agent) Infrastructure deployed:
1 x Non-productive Server (16GiB memory, 50GB storage)
07 SAP Analytics Cloud Agent (SAC Agent) Infrastructure deployed:
1 x Non-productive Server (16GiB memory, 50GB storage)
08 SAP Cloud Connector
Infrastructure deployed:
1 x Non-productive Server (8GiB memory, 20GB storage)
09 Redwood RunMyJobs Agent Infrastructure deployed:
1 x Non-productive Server (8GiB memory, 256GB storage)
10 OpenText ADA Core Archive Connector Infrastructure deployed:
1 x Non-productive Server (16GiB memory, 150GB storage)
11 SCM Optimizer Not available
12 Separate ERS/CS Not available
13 Load Balancer Not available
14 Customer Integration Server Not available
15 Additional egress data Service delivers only one of below options:
AWS: 10TB/month
Azure VPN: 5TB/month or
Azure ExpressRoute: 10TB/month
GCP: 2TB/month
16 Extra Bandwidth Service delivers only one of below options:
AWS Direct Connect: 500Mbit/s
Azure ExpressRoute: 500Mbit/s
GCP Interconnect: 500Mbit/s
17 VPC/VNET Peering Up to 10 Connections
18 AWS Transit Gateway Service delivers only one of below options:
AWS Transit Gateway Attachment: 1 or
AWS Transit Gateway Package: 1
6.15. SAP S/4HANA Cloud, Disaster Recovery, Private Edition
6.15.1. Disaster Recovery Services Setup. This SAP BW Capacity Service entails detailed planning which, as part of
Customer's implementation project for the applicable productive systems, will be mutually agreed upon by SAP
and Customer.
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6.16. SAP S/4HANA Cloud Private Edition Application Server for Linux, Additional Production Tenant
6.16.1. This SAP BW Capacity Service includes access to one application server with 64GB of memory. The
application server size is based on the respective system landscape usage tiers where it is added and may
require additional memory.
6.17. SAP S/4HANA Cloud Private Edition Application Server for Linux, Additional Nonproduction Tenant
6.17.1. This SAP BW Capacity Service includes access to one application server with 64GB of memory. The
application server size is based on the respective system landscape usage tiers where it is added and may
require additional memory.
6.18. SAP S/4HANA Cloud Private Edition Application Server for Linux, Additional Production Tenant,
Upgrade
6.18.1. The maximum available memory to upgrade is up to 512GiB.
6.19. SAP S/4HANA Cloud Private Edition Application Server for Linux, Additional Nonproduction Tenant,
Upgrade
6.19.1. The maximum available memory to upgrade is up to 512GiB.
6.20. SAP BW/4HANA Cloud, Base Package, Private Edition
6.20.1. System sizing:
Size Database
/Application System Productive Tier System Non-Productive Tier
One
Size HANA DB 1 x 256GiB memory, 256GB usable
storage
1 x 256GiB memory, 256GB usable storage
App Server 1 x 64GiB memory 1 x 32GiB memory
6.20.2. This Capacity Service includes:
(a) SAP Web Dispatcher (productive and non-productive) (8GiB memory each, installed on dedicated
servers),
(b) SAP Cloud Connector (productive and non-productive) (8GiB memory each, installed on dedicated
servers) per customer’s virtual network (VNET), unless Customer already has SAP Cloud Connector
via another subscription,
(c) Common transport folder of 100GB of storage for all transport files,
(d) SAP Analytics Cloud Agent (productive and non-productive) (16GiB memory each, installed on
dedicated servers, available on customer request), and
(e) SAP Data Provisioning Agent (productive and non-productive) (16GiB MEMORY each, installed on
dedicated servers, available on customer request).
6.21. SAP BW/4HANA Cloud, Additional Non-Productive, Base Package, Private Edition
6.21.1. System sizing:
Size Database
/Application System Non-Productive Tier
One
Size HANA DB 1 x 256GiB memory, 256GB usable storage
App Server 1 x 64GiB memory
6.21.2. This Capacity Service includes SAP Web Dispatcher (non-productive) (8GiB memory, installed on dedicated
server).
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6.22. SAP BW NetWeaver Cloud, Base Package, Private Edition
6.22.1. System sizing:
Size Database
/Application System Productive Tier System Non-Productive Tier
One
Size HANA DB 1 x 256GiB memory, 256GB usable
storage
1 x 256GiB memory, 256GB usable storage
App Server 1 x 64GiB memory 1 x 32GiB memory
6.22.2. This Capacity Service includes:
(a) SAP Web Dispatcher (productive and non-productive) (8GiB memory each, installed on dedicated
servers),
(b) SAP Cloud Connector (productive and non-productive) (8GiB memory each, installed on dedicated
servers) per customer’s virtual network (VNET), unless Customer already has SAP Cloud Connector
via another subscription,
(c) Common transport folder of 100GB of storage for all transport files,
(d) SAP Analytics Cloud Agent (productive and non-productive) (16GiB memory each, installed on
dedicated servers, available on customer request), and
(e) SAP Data Provisioning Agent (productive and non-productive) (16GiB MEMORY each, installed on
dedicated servers, available on customer request).
6.23. SAP BW NetWeaver Cloud, Additional Non-Productive Base Package, Private Edition
6.23.1. System sizing:
Size Database
/Application System Non-Productive Tier
One
Size HANA DB 1 x 256GiB memory, 256GB usable storage
App Server 1 x 64GiB memory
6.23.2. This Capacity Service includes SAP Web Dispatcher (non-productive) (8GiB memory, installed on dedicated
server).
6.24. SAP BI Java Server Cloud, Private Edition
6.24.1. System sizing:
Size Database
/Application System Productive Tier System Non-Productive Tier
8 cores Java Application Server 1 x 32GiB memory 1 x 32GiB memory
6.25. SAP BI Java Server Cloud, additional non-productive, Private Edition
6.25.1. System sizing:
Size Database
/Application System Non-Productive Tier
8 cores Java Application Server 1 x 32 GiB memory
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 12 of 31
6.26. SAP IaaS Server Linux Cloud, private edition
6.26.1. System sizing:
Size Database/Application System Size
128 GiB IAAS Server 1 x 128 GiB memory
6.27. SAP Business Planning and Consolidation Professional Edition for SAP BW/4HANA Cloud (Planning
Only), Private Edition
6.27.1. This Capacity Service may be used solely for the creation and calculation of budget, plan, or forecast data .
The calculation and reporting of the consolidated financial results of a group of companies or for separate
financial statement reporting where the application is being used to calculate and report investments at equity,
applying generally accepted accounting concepts related to accounting for business combinations and/or
equity accounting for investments, is not permitted. Customer must license this Capacity Service whenever
data extraction to third-party systems is required, with the exception of use cases involving data extraction in
the form of static reports (i.e. PDF).
6.28. SAP Business Planning and Consolidation, Professional Edition for SAP BW/4HANA Cloud, Private
Edition
6.28.1. Customer must license this Capacity Service whenever data extraction to third-party systems is required, with
the exception of use cases involving data extraction in the form of static reports (i.e. PDF).
6.29. SAP Business Planning and Consolidation, Standard Edition for SAP BW/4HANA Cloud, Private
Edition
6.29.1. Use of this Capacity Service is limited to:
(a) direct input and/or editing of quantitative and qualitative data into the application;
(b) execution of existing reports or creation of reports on existing data structures;
(c) execution of changes to workflow tasks; and
(d) viewing data, except that users accessing the package through an interface are limited to viewing
data only.
6.29.2. The consolidation functionality is limited to running controls on data submitted by Users.
6.29.3. The planning functionality is limited to performing planning tasks only on existing models.
6.30. SAP Business Planning and Consolidation Standard Edition for SAP BW/4HANA Cloud (Planning
Only), Private Edition
6.30.1. Use of this Capacity Service is limited to:
(a) direct input and/or editing of quantitative and qualitative data into the application;
(b) execution of existing reports or creation of reports on existing data structures;
(c) execution of changes to workflow tasks; and
(d) viewing data, except that users accessing the package through an interface are limited to viewing
data only.
6.30.2. The consolidation functionality is limited to running controls on data submitted by Users.
6.30.3. The planning functionality is limited to performing planning tasks only on existing models.
6.31. SAP Business Planning and Consolidation Professional Edition for SAP NetWeaver Cloud (Planning
Only), Private Edition
6.31.1. This Capacity Service may be used solely for the creation and calculation of budget, plan, or forecast data.
The calculation and reporting of the consolidated financial results of a group of companies or for separate
financial statement reporting where the application is being used to calculate and report investments at equity ,
applying generally accepted accounting concepts related to accounting for business combinations and / or
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 13 of 31
equity accounting for investments, is not permitted. Customer must license this Capacity Service whenever
data extraction to third-party systems is required, with the exception of use cases involving data extraction in
the form of static reports (i.e. PDF).
6.32. SAP Business Planning and Consolidation Professional Edition for SAP NetWeaver Cloud, Private
Edition
6.32.1. Customer must license this Capacity Service whenever data extraction to third-party systems is required, with
the exception of use cases involving data extraction in the form of static reports (i.e. PDF).
6.33. SAP Business Planning and Consolidation Standard Edition for SAP NetWeaver Cloud, Private Edition
6.33.1. For this Capacity Service, use is limited to:
(a) direct input and/or editing of quantitative and qualitative data into the application;
(b) execution of existing reports or creation of reports on existing data structures;
(c) execution of changes to workflow tasks; and
(d) viewing data, except that users accessing the package through an interface are limited to viewing
data only.
6.33.2. The consolidation functionality is limited to running controls on data submitted by Users.
6.33.3. The planning functionality is limited to performing planning tasks only on existing models.
6.34. SAP Business Planning and Consolidation Standard Edition for SAP NetWeaver Cloud (Planning Only),
Private Edition
6.34.1. For this Capacity Service, use is limited to:
(a) direct input and/or editing of quantitative and qualitative data into the application;
(b) execution of existing reports or creation of reports on existing data structures;
(c) execution of changes to workflow tasks; and
(d) viewing data, except that users accessing the package through an interface are limited to viewing
data only.
6.34.2. The consolidation functionality is limited to running controls on data submitted by Users.
6.34.3. The planning functionality is limited to performing planning tasks only on existing models.
6.35. SAP HANA, EE Cloud, upgrade, private edition
6.35.1. SAP HANA, EE Cloud, upgrade, private edition ("HANA Enterprise") is an upgrade to the SAP HANA database
from runtime edition (see Section 6.1) to HANA Enterprise. The required number of blocks is based on the
productive system size.
6.35.2. HANA Enterprise may be used with an unlimited number of Data Sources, subject to the applicable licensed
level.
6.35.3. HANA Enterprise includes the following runtime edition components:
(a) SAP HANA Operation Process Intelligence;
(b) SAP HANA, information management option;
(c) SAP HANA, data privacy option;
(d) SAP HANA, spatial and graph option;
(e) SAP HANA, predictive option;
(f) SAP HANA, search and text option; and
(g) SAP HANA native storage extension (use of HANA Native Storage Extension Buffer Cache
component is subject to the applicable licensed level).
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 14 of 31
6.35.4. Customer may use SAP HANA smart data access to query data from any Data Sources, provided HANA
Enterprise has been appropriately sized for all such data that is queried and joined with other Data Sources
via SAP HANA smart data access.
6.35.5. SAP HANA, information management option includes SAP HANA smart data integration and SAP HANA smart
data quality.
6.35.6. Use of SAP HANA, data privacy option is limited solely to the SAP HANA Data Masking Engine, SAP HANA
Data anonymization Engine, Column Encryption, and Shared SAP Business Application Authorizations.
6.35.7. Use of SAP HANA, predictive option is limited solely to the HANA PAL/R engine, Automated Predictive Library
(APL), and TensorFlow integration.
6.35.8. Use of SAP HANA, search and text option is limited solely to the SAP HANA Search Engine and Text Analysis
Engine.
6.36. SAP Cloud, large memory extension for productive tiers, private edition
6.36.1. This SAP BW Capacity Service extends productive SAP HANA systems beyond 12 terabytes, to an SAP-
supported size.
6.37. SAP Cloud, large memory extension for non-productive tiers, private edition
6.37.1. This SAP BW Capacity Service extends non-productive HANA database beyond 12 terabytes, to an SAP-
supported size.
6.38. SAP IQ cold store Cloud, base package, private edition
6.38.1. System sizing:
Database System Productive Tier System Non-Productive Tier
IQ DB Usable DB Size 512GB Server size,
1 x 64GiB memory
Usable DB Size 512GB Server size,
1 x 64GiB memory
6.39. SAP IQ cold store Cloud, upgrade, private edition
6.39.1. Use of this SAP BW Capacity Service must conform to the following sizing: 512GB, 1TB, 3TB, 5TB, 10TB,
20TB, 30TB.
6.40. SAP IQ cold store Cloud, additional non-productive tier, base package, private edition
6.40.1. System sizing:
Database System Non-Productive Tier
IQ DB Usable DB Size 512GB Server size,
1 x 64GiB memory
6.41. SAP IQ cold store Cloud, additional non-productive tier, upgrade, private edition
6.41.1. Use of this SAP BW Capacity Service must conform to the following sizing: 512GB, 1TB, 3TB, 5TB, 10TB,
20TB, 30TB.
6.42. RISE with SAP, private edition 99.9% Service Level Agreement (SLA)
6.42.1. Unless otherwise indicated in Table 3 of Attachment A, the SAP BW Capacity Services are eligible to upgrade
the System Availability Percentage for productive environments stated in Section 1.15 of Attachment B from
99.7% to 99.9%.
6.43. SAP Business Warehouse Cloud, GxP, Private Edition
6.43.1. This SAP BW Capacity Service is solely available for the Capacity Services as specified in Table 3, Attachment
A.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 15 of 31
7. SAP BUSINESS DATA CLOUD INTELLIGENT APPLICATIONS CLOUD SERVICES
7.1. Customer must have a current subscription to the SAP Business Data Cloud, core capacity Cloud Service in
order to use any of the Cloud Services listed in this Section 7.
7.1.1. Provided Customer has a current subscription to the SAP HANA Cloud Cloud Service, Customer may consume
SAP Data Products solely to be used within the SAP Hana Cloud Cloud Service.
7.2. Cloud ERP Intelligence Cloud Service
7.2.1. The Usage Metric for this Cloud Service is FUE.
7.2.2. Use of this Cloud Service is subject to the terms of the Agreement and conditioned on:
7.2.2.1. Customer subscribing to one of the Cloud Services listed in Section 7.2.2.3. (a-d), and
7.2.2.2. Customer’s subscription to this Cloud Service must be equal to or greater than the same number of FUEs as
Customer subscribes to in the corresponding application for one of the Cloud Services in Section 7.2.2.3.(a)-
(g).
7.2.2.3. Separately subscribed Cloud Services:
(a) RISE with SAP S/4HANA Cloud Private Edition, base;
(b) RISE with SAP S/4HANA Cloud Private Edition, premium;
(c) RISE with SAP S/4HANA Cloud Private Edition, premium plus;
(d) RISE with SAP S/4HANA Cloud, private edition, core, tailored option;
(e) SAP Cloud ERP Private;
(f) SAP Cloud ERP Private, base option; or
(g) SAP Cloud ERP Private, tailored option.
7.3. Customer-Managed Data Products Cloud Service
7.3.1. The Usage Metric for this Cloud Service is Flat Fee.
7.3.2. Subject to Section 7.1 of this Supplement, Customer is entitled to an increase of 1,000 Capacity Units per
month of the SAP Business Data Cloud, core capacity Cloud Service, which may only be used on Capacity
Services listed in Attachment A, Tables 1, 2, 3, and 4.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 16 of 31
ATTACHMENT A
to
SAP Business Data Cloud Supplemental Terms and Conditions
Table 1: SAP Datasphere Capacity Services
Capacity Service
Category
Capacity Service Capacity Unit of Measure Capacity Unit Value
SAP Datasphere
Foundation Datasphere SaaS Foundation Tenant per hour 0.926
High-Performance
Workload
Memory-Optimized Compute 16 GB Memory per hour 0.570
High Memory-Optimized Compute 16 GB Memory per hour 0.485
CPU-Optimized Compute 16 GB Memory per hour 0.715
High CPU-Optimized Compute 16 GB Memory per hour 1.065
Memory-Optimized Elastic Compute 16 GB Memory per hour 0.798
CPU-Optimized Elastic Compute 16 GB Memory per hour 1.028
High CPU-Optimized Elastic Compute 16 GB Memory per hour 1.488
High-Scale
Workload
Spark Compute 4 GB Memory per hour 0.149
Object Store 1 TB Storage per hour 0.103
Object Store Requests 1,000 API Calls 0.026
Storage Disk Storage 16 GB Storage per hour 0.004
Catalog Catalog Storage (512MB included each
month) 1 GB Storage per hour 1.096
SAP Datasphere,
SAP BW Bridge
Data Lake Relational Engine 1 TB per hour 0.767
SAP Datasphere, SAP BW Bridge 128 GB Storage per hour 1.447
Integration
Data Integration (200 hours included
each month) 5 GB Memory per hour 0.784
Premium Outbound Integration 20 GB Variable
Premium Outbound Integration is priced according to blocks, as set forth below:
Premium Outbound Integration
Blocks of 20 GB Capacity Unit Value Per Block
First 10 500
Next 15 350
Next 25 200
Next 50 100
Next 9999+ 35
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 17 of 31
Table 2: SAP Analytics Cloud Capacity Services
Capacity Service Capacity Unit of
Measure Tier Capacity Unit
Value
SAP Analytics Cloud for business intelligence, public
system option User
25 - 200 25.60
201 - 500 21.60
501 - 1,000 17.38
1,001 - 3,000 15.95
3,001 - 5,000 12.64
5,001+ 10.54
SAP Analytics Cloud for planning, standard edition, public
system option User
10 - 200 72.85
201 - 500 57.98
501 - 1,000 46.70
1,001+ 41.57
SAP Analytics Cloud for planning, professional edition,
public system option User 1+ 820.43
SAP Analytics Cloud, test tenant, public system option User 20+ 47.05
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 18 of 31
Table 3: SAP BW Capacity Services
Capacity Service Capacity Unit
of Measure Block
“Standard”
Capacity Unit
Value
Promotion
Period 1:
Capacity Unit
Value
Promotion
Period 2:
Capacity Unit
Value
SAP BW/4HANA Cloud, base
package, private edition3 Tenant 1 35,346.15 27,029.41 30,633.33
SAP BW/4HANA Cloud,
additional non-productive,
base package, private
edition1,2,3
GB Memory 256 8,466.10 6,474.08 7,337.29
SAP Business Planning and
Consolidation professional
edition for SAP BW/4HANA
Cloud (planning only), private
edition
User 1 166.62 166.62 166.62
SAP Business Planning and
Consolidation, professional
edition for SAP BW/4HANA
Cloud, private edition
User 1 244.35 244.35 244.35
SAP Business Planning and
Consolidation, standard
edition for SAP BW/4HANA
Cloud, private edition
User
6 - 200 97.09 97.09 97.09
201 - 500 80.91 80.91 80.91
501 -
1000 64.73 64.73 64.73
1001+ 50.10 50.10 50.10
SAP Business Planning and
Consolidation standard edition
for SAP BW/4HANA Cloud
(planning only), private edition
User
8 - 200 65.70 65.70 65.70
201 - 500 52.07 52.07 52.07
501 -
1000 41.65 41.65 41.65
1001+ 32.25 32.25 32.25
SAP BW NetWeaver Cloud,
base package, private edition3 Tenant 1 35,346.15 27,029.41 30,633.33
SAP BW NetWeaver Cloud,
additional non-productive,
base package, private
edition1,2,3
GB Memory 256 8,466.10 6,474.08 7,337.29
SAP Business Planning and
Consolidation professional
edition for SAP NetWeaver
Cloud (planning only), private
edition
User 1 166.62 166.62 166.62
SAP Business Planning and
Consolidation professional
edition for SAP NetWeaver
Cloud, private edition
User 1 244.35 244.35 244.35
SAP Business Planning and
Consolidation standard edition
for SAP NetWeaver Cloud,
private edition
User
6 - 200 97.09 97.09 97.09
201 - 500 80.91 80.91 80.91
501 -
1000 64.73 64.73 64.73
1001+ 50.10 50.10 50.10
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 19 of 31
Capacity Service Capacity Unit
of Measure Block
“Standard”
Capacity Unit
Value
Promotion
Period 1:
Capacity Unit
Value
Promotion
Period 2:
Capacity Unit
Value
SAP Business Planning and
Consolidation standard edition
for SAP NetWeaver Cloud
(planning only), private edition
User
8 - 200 65.70 65.70 65.70
201 - 500 52.07 52.07 52.07
501 -
1000 41.65 41.65 41.65
1001+ 32.25 32.25 32.25
SAP Cloud, memory extension
for productive tiers, private
edition
GB Memory 256 2,950.82 2,256.51 2,557.38
SAP Cloud, memory extension
for non-productive tiers,
private edition1
GB Memory 256 1,541.61 1,178.88 1,336.07
SAP Cloud, large memory
extension for productive tiers,
private edition2
GB Memory 1,024 32,035.61 24,497.82 27,764.20
SAP Cloud, large memory
extension for non-productive
tiers, private edition1,2
GB Memory 1,024 13,881.03 10,614.90 12,030.22
SAP S/4HANA Cloud Private
Edition Application Server for
Linux, additional production
tenant
Tenant 1 2,567.07 2,567.07 2,567.07
SAP S/4HANA Cloud Private
Edition Application Server for
Linux, additional production
tenant, upgrade2
GB Memory 64 732.54 732.54 732.54
SAP S/4HANA Cloud Private
Edition Application Server for
Linux, additional
nonproduction tenant1,2
Tenant 1 2,103.39 1,608.48 1,822.94
SAP S/4HANA Cloud Private
Edition Application Server for
Linux, additional
nonproduction tenant,
upgrade1,2
GB Memory 64 732.54 732.54 732.54
SAP BI Java Server Cloud,
private edition (8 cores) Tenant 1 7,098.49 5,428.26 6,152.03
SAP BI Java Server Cloud,
additional non-productive,
private edition (8 cores)1,2
GB Memory 32 2,671.76 2,043.11 2,315.52
SAP HANA, EE Cloud,
upgrade, private edition 256 GB
Memory
1 - 2 16,904.33 16,904.33 16,904.33
3 - 6 12,294.24 12,294.24 12,294.24
7 - 15 9,220.20 9,220.20 9,220.20
16 - 31 6,916.12 6,916.12 6,916.12
32+ 3,586.69 3,586.69 3,586.69
SAP Additional Database
Storage, private cloud edition3 GB Storage 128 476.49 387.15 412.96
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 20 of 31
Capacity Service Capacity Unit
of Measure Block
“Standard”
Capacity Unit
Value
Promotion
Period 1:
Capacity Unit
Value
Promotion
Period 2:
Capacity Unit
Value
SAP Additional File Storage,
private cloud edition1,2 GB Storage 128 124.40 95.13 107.82
SAP IQ cold store Cloud, base
package, private edition1,2
Tenant 1 7,822.50 7,822.50 7,822.50
SAP IQ cold store Cloud,
additional non-productive tier,
base package, private
edition1,2
Tenant 1 2,537.41 2,537.41 2,537.41
SAP IQ cold store Cloud,
upgrade, private edition1,2
GB Storage 512 1,391.12 1,391.12 1,391.12
SAP IQ cold store Cloud,
additional non-productive tier,
upgrade, private edition1,2
GB Storage 512 738.25 738.25 738.25
SAP IaaS server Linux Cloud,
private edition (128GB)1,2 Tenant 1 1,735.53 1,504.13 1,504.13
connection package for
productive tiers, private edition Tenant 1 2,658.97 2,033.13 2,304.44
connection package for non-
productive tiers, private cloud
edition1,2
Tenant 1 1,061.37 811.64 919.85
SAP Profitability and
Performance Management
Cloud, private edition
GB Memory 1 47.60 47.60 47.60
SAP S/4HANA Cloud, disaster
recovery, private edition1,2
% of Net
Recurring Fee 1 17% 17% 17%
RISE with SAP, private edition
99.9% Service Level
Agreement (SLA)1,2
% of Net
Recurring Fee 1 50.1% 50.1% 50.1%
SAP S/4HANA Cloud, 4-hour
recovery time objective,
private edition1,2
% of Net
Recurring Fee 1 5% 5% 5%
SAP Business Warehouse
Cloud, GxP, private edition1,2
% of Net
Recurring Fee 1 11% 11% 11%
1 Not eligible for the SAP S/4HANA Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, 4-hour recovery
time objective, private edition Capacity Services
2 Not eligible for the RISE with SAP, private edition 99.9% Service Level Agreement (SLA) Capacity Service.
3Eligible for the SAP Business Warehouse Cloud, GxP, private edition capacity service.
SAP BW Capacity Services Promotion: Customers are eligible to subscribe to the SAP BW Capacity Services
Promotion during the “Promotion Periods” as indicated in Table 3 of this Attachment A. “Promotion Period 1” is valid
through and including December 31, 2025. “Promotion Period 2” is valid from January 1, 2026 through and including
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 21 of 31
December 31,2026. So long as the applicable Order Form Effective Date is a date within a Promotion Period, the
applicable Promotion Period Capacity Unit Value shall apply for the duration of Customer’s Initial Subscription Term.
After Customer’s Initial Subscription Term expires, the applicable Promotion Period Capacity Unit Value terminates and
will adjust to the “Standard” Capacity Unit Value. For the purposes of the SAP BW Capacity Services, the “Standard”
Capacity Unit Value refers to the non-promotional rate charged for the applicable SAP BW Capacity Services.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 22 of 31
Table 4: SAP Databricks Capacity Services
Capacity Service Hyper-
scaler Region
Capacity
Unit of
Measure
Block
“Standard”
Capacity
Unit Value
Promotion
Period (valid
through April
30, 2026):
Capacity Unit
Value
Enterprise SAP Automated
Serverless Compute
AWS AP
(Seoul)
DBU
1
0.888 0.533
Enterprise SAP Automated
Serverless Compute
AWS AP
(Singapore)
DBU
1
0.888 0.533
Enterprise SAP Automated
Serverless Compute
AWS AP
(Tokyo)
DBU
1
0.888 0.533
Enterprise SAP Automated
Serverless Compute
AWS Europe
(Frankfurt)
DBU
1
0.888 0.533
Enterprise SAP Automated
Serverless Compute
AWS US East
(N. Virginia)
DBU
1
0.799 0.48
Enterprise SAP Public Connectivity
Data Processed
AWS AP
(Seoul)
GB
1
0.105 0.063
Enterprise SAP Public Connectivity
Data Processed
AWS AP
(Singapore)
GB
1
0.105 0.063
Enterprise SAP Public Connectivity
Data Processed
AWS AP
(Tokyo)
GB
1
0.111 0.067
Enterprise SAP Public Connectivity
Data Processed
AWS Europe
(Frankfurt)
GB
1
0.093 0.056
Enterprise SAP Public Connectivity
Data Processed
AWS US East
(N. Virginia)
GB
1
0.08 0.048
Enterprise SAP Private Connectivity
Endpoint
AWS AP
(Seoul) Hour 1
0.024 0.015
Enterprise SAP Private Connectivity
Endpoint
AWS AP
(Singapore) Hour 1
0.024 0.015
Enterprise SAP Private Connectivity
Endpoint
AWS AP
(Tokyo) Hour 1
0.025 0.015
Enterprise SAP Private Connectivity
Endpoint
AWS Europe
(Frankfurt) Hour 1
0.022 0.014
Enterprise SAP Private Connectivity
Endpoint
AWS US East
(N. Virginia) Hour 1
0.018 0.011
Enterprise SAP Databricks Storage AWS AP
(Seoul)
DSU 1 0.045 0.027
Enterprise SAP Databricks Storage AWS AP
(Singapore)
DSU 1 0.045 0.027
Enterprise SAP Databricks Storage AWS AP
(Tokyo)
DSU 1 0.045 0.027
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 23 of 31
Capacity Service Hyper-
scaler Region
Capacity
Unit of
Measure
Block
“Standard”
Capacity
Unit Value
Promotion
Period (valid
through April
30, 2026):
Capacity Unit
Value
Enterprise SAP Databricks Storage AWS Europe
(Frankfurt)
DSU 1 0.045 0.027
Enterprise SAP Databricks Storage AWS US East
(N. Virginia)
DSU 1 0.041 0.025
Enterprise SAP Inter-Availability
Zone Egress
AWS Global
GB 1
0.018 0.011
Enterprise SAP Inter-Region Egress
From
AWS AP
(Seoul)
GB
1
0.143 0.086
Enterprise SAP Inter-Region Egress
From
AWS AP
(Singapore)
GB
1
0.16 0.096
Enterprise SAP Inter-Region Egress
From
AWS AP
(Tokyo)
GB
1
0.16 0.096
Enterprise SAP Inter-Region Egress
From
AWS Europe
(Frankfurt)
GB
1
0.036 0.022
Enterprise SAP Inter-Region Egress
From
AWS US East
(N. Virginia)
GB
1
0.036 0.022
Enterprise SAP Interactive
Serverless Compute
AWS AP
(Seoul)
DBU
1
1.776 1.066
Enterprise SAP Interactive
Serverless Compute
AWS AP
(Singapore)
DBU
1
1.864 1.119
Enterprise SAP Interactive
Serverless Compute
AWS AP
(Tokyo)
DBU
1
1.864 1.119
Enterprise SAP Interactive
Serverless Compute
AWS Europe
(Frankfurt)
DBU
1
1.776 1.066
Enterprise SAP Interactive
Serverless Compute
AWS US East
(N. Virginia)
DBU
1
1.687 1.013
Enterprise SAP Internet Egress
From
AWS AP
(Seoul)
GB
1
0.224 0.135
Enterprise SAP Internet Egress
From
AWS AP
(Singapore)
GB
1
0.214 0.129
Enterprise SAP Internet Egress
From
AWS AP
(Tokyo)
GB
1
0.203 0.122
Enterprise SAP Internet Egress
From
AWS Europe
(Frankfurt)
GB
1
0.16 0.096
Enterprise SAP Internet Egress
From
AWS US East
(N. Virginia)
GB
1
0.16 0.096
Enterprise SAP Model Serving AWS AP
(Seoul)
DBU 1 0.153 0.092
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 24 of 31
Capacity Service Hyper-
scaler Region
Capacity
Unit of
Measure
Block
“Standard”
Capacity
Unit Value
Promotion
Period (valid
through April
30, 2026):
Capacity Unit
Value
Enterprise SAP Model Serving AWS AP
(Singapore)
DBU 1 0.157 0.095
Enterprise SAP Model Serving AWS AP
(Tokyo)
DBU 1 0.16 0.096
Enterprise SAP Model Serving AWS Europe
(Frankfurt)
DBU 1 0.15 0.09
Enterprise SAP Model Serving AWS US East
(N. Virginia)
DBU 1 0.125 0.075
Enterprise SAP Model Training AWS AP
(Seoul)
DBU 1 1.509 0.906
Enterprise SAP Model Training AWS AP
(Singapore)
DBU 1 1.509 0.906
Enterprise SAP Model Training AWS AP
(Tokyo)
DBU 1 1.509 0.906
Enterprise SAP Model Training AWS Europe
(Frankfurt)
DBU 1 1.385 0.831
Enterprise SAP Model Training AWS US East
(N. Virginia)
DBU 1 1.154 0.693
Enterprise SAP Private Connectivity
Data Processed
AWS Global
GB 1
0.018 0.011
Enterprise SAP Serverless SQL
Compute
AWS AP
(Seoul)
DBU
1
1.687 1.013
Enterprise SAP Serverless SQL
Compute
AWS AP
(Singapore)
DBU
1
1.563 0.938
Enterprise SAP Serverless SQL
Compute
AWS AP
(Tokyo)
DBU
1
1.776 1.066
Enterprise SAP Serverless SQL
Compute
AWS Europe
(Frankfurt)
DBU
1
1.616 0.97
Enterprise SAP Serverless SQL
Compute
AWS US East
(N. Virginia)
DBU
1
1.243 0.746
Enterprise SAP Enhanced Security
and Compliance - for Workspaces
AWS Global % of all
SAP
Databrick
s
Capacity
Unit
value
1 15% 15%
Enterprise SAP Anthropic Model
Serving AWS Global DBU 1 0.125 0.075
Object Storage for SAP Databricks ALL Global
TB
Storage
per hour
1 0.103 0.103
Object Store Requests for SAP
Databricks ALL Global API Calls 1,000 0.026 0.026
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 25 of 31
SAP Databricks Capacity Services Promotion: Customers are eligible to subscribe to the SAP Databricks Capacity
Services Promotion during the “Promotion Period” as indicated in Table 4 of this Attachment A. The “Promotion Period”
is valid from the start of the SAP Databricks Capacity Service consumption through and including April 30, 2026 at
which time the Promotion Period terminates and adjusts to the “Standard” Capacity Unit Value. For the purposes of the
SAP Databricks Capacity Services, the “Standard” Capacity Unit Value refers to the non -promotional rate charged for
the applicable SAP Databricks Capacity Services.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 26 of 31
ATTACHMENT B
to
SAP Business Data Cloud Supplemental Terms and Conditions
Service Level Agreement for SAP BW Capacity Services
This Service Level Agreement applies solely to the SAP BW Capacity Services.
1. DEFINITIONS
1.1. “Agreed Downtime” means any downtime requested by SAP or Customer and mutually agreed by the parties.
1.2. “Business Day” means any day from Monday to Friday with the exception of the public holidays observed at
Customer’s address identified in the Order Form.
1.3. “Computing Environment” means the data center facilities, servers, networking equipment, operating
systems, and data storage mechanisms selected and used by SAP to provide the SAP BW Capacity Service(s)
for the Customer and includes the productive Computing Environment (“PRD”), and any other Computing
Environment used for non-productive purposes (“NON-PRD”), as agreed in the Order Form.
1.4. “Credit” means 2% of the Monthly Capacity Unit Value consumed for the affected SAP BW Capacity Service(s)
for each 1% below the SA SLA, not to exceed 100% of the Capacity Unit Value consumed by the Customer
for the relevant Month for the affected SAP BW Capacity Service(s), but subject to section 5 of this Service Level
Agreement.
1.5. “Downtime” means the Total Minutes in the Month during which the SAP BW Capacity Service does not
respond to a request from SAP’s Point of Demarcation for the data center providing the Capacity Service,
excluding Excluded Downtime.
1.6. “Emergency Downtime” means downtime during emergency patch deployment and emergency operating
system upgrades as described in the Attachment C.
1.7. “Excluded Downtime” means the Total Minutes in the Month attributable to: Scheduled Downtime; or Agreed
Downtime; or Emergency Downtime; or downtime caused by factors outside of SAP’s reasonable control such
as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had
been exercised (see examples in Section 2); or downtime of a NON-PRD system caused by using the NON-
PRD for failover/to repair to a PRD system.
1.8. “Incident” means unplanned interruptions or material reduction in service quality to the Computing
Environment that is reported by Authorized Users.
1.9. “Incident Reaction Time” means the amount of time (e.g. in hours or minutes) between when the SAP Support
Level 1 organization is notified of the Customer-reported Incident and the first action is taken by an SAP support
person, familiar with the Customer’s environment, to repair the Incident.
1.10. “Local Time” means the time zone in Customer’s address identified in the Order Form.
1.11. “Month” means a calendar month.
1.12. “Scheduled Downtime” means downtime scheduled at a mutually agreed time as described in the Attachment
C.
1.13. “System” means one or more interrelated and interdependent components such as databases, servers,
networks, load balancers, web dispatchers, tenants, etc. which when taken as a whole are used to operate a
tier. Each combination of components used within each tier is equivalent to one System. System Availability
Percentage is measured at the tier level.
1.14. “System Availability Percentage” for each System is calculated and defined as follows:
=(Total Minutes in the Month− Downtime
Total Minutes in the Month )∗100
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 27 of 31
1.15. “System Availability Service Level” or “SA SLA” means the applicable System Availability Percentage
specified below during each Month for the Computing Environment (and Server for Server Provisioning, if
applicable) after System handover to the Customer:
a) 99.7% System Availability Percentage for productive environments (PRD) unless a higher System
Availability Percentage is identified in the Order Form;
b) 95.0% System Availability Percentage for non-productive environments (NON-PRD) unless a higher
System Availability Percentage is identified in the Order Form.
1.16. “Total Minutes in the Month” are measured 24 hours at 7 days a week during a Month.
2. SYSTEM AVAILABILITY
2.1. The SA SLA shall not apply to Customer-provided software unless otherwise expressly set forth in the Order
Form.
2.2. Excluded Downtime includes downtime caused by factors outside of SAP’s reasonable control include, but is
not limited to the following:
2.3. Customer’s failure to meet Customer’s responsibilities as set forth in the Agreement.
2.4. Downtime caused by Customer.
2.5. Interruptions as a result of requirements stipulated by a third-party manufacturer of the Customer-provided
software.
2.6. Interruptions or shutdowns of the Computing Environment, or portions thereof resulting from the quality of the
Customer-provided software and/or Customer’s customizations or modifications of the Customer-provided
software or Computing Environment (or Servers for Server Provisioning), unless this is the responsibility of
SAP under this Agreement.
2.7. Restore times of user data (recovery of database data from a media backup) where SAP was not the root
cause for the required restoration.
3. BACKUP AND COMPUTING ENVIRONMENT INCIDENT REACTION TIME
Description Computing
Environment
Service Levels
Backup Frequency and
retention period for
Databases
PRD Daily full backup and log file backup per SAP product
standard. 30 days retention time. Backup of the PRD will be
replicated to an alternate data center or location.
NON-PRD Weekly full backup and log file backup per SAP product
standard. 14 days retention time. Backup of the NON-PRD
will be replicated to an alternate data center or location.
Long Term Backup* PRD and/or NON-PRD Monthly full back up – 1 year retention time
Quarterly full back up – 1 year retention time
Yearly full back up – up to 5 years retention time
Backup Frequency and
retention period for File
systems
PRD Monthly full backup and daily incremental. Two Months
retention time. Backup of the PRD will be replicated to an
alternate data center or location.
NON-PRD Monthly full backup and daily incremental. Two Months
retention time. Backup of the NON-PRD will be replicated to
an alternate data center or location.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 28 of 31
Description Computing
Environment
Service Levels
Incident Reaction Time
for Incident
Management
Incident Priority Very
High
20 minutes (7x24) and (i) resolution or (ii) workaround or (iii)
action plan within 4hrs for PRD
Incident Priority High 2 hours (7x24) for PRD
4 hours [Local Time on Business Days] for NON-PRD
Incident Priority
Medium
4 hours [Local Time on Business Days] for PRD and NON-
PRD
Incident Priority Low 1 Business Day for PRD and NON-PRD
*Applies if this optional service is purchased in an Order Form. The retention periods for Long Term Backup
will end at the earlier of the retention time set forth herein or the end of Customer’s Cloud Service subscription
term.
3.1. Incident Priorities. The following priority levels apply to all Incidents (such priority to be assigned by Customer,
and which may be re-assigned by SAP based on the criteria below and acting reasonably):
3.1.1. Very High: An Incident should be categorized with the priority "Very High" if the incident reported has very
serious consequences for normal business processes or IT processes related to core business processes, and
urgent work cannot be performed. This is generally caused by the following circumstances:
3.1.1.1. A PRD system is completely down.
3.1.1.2. The imminent go-live or upgrade is jeopardized.
3.1.1.3. The core business processes of Customer are seriously affected.
3.1.1.4. A workaround is not available.
3.1.1.5. The Incident requires immediate processing because the malfunction may cause serious losses.
3.1.2. High: An Incident should be categorized with the priority "High" if normal business processes are seriously
affected. Necessary tasks cannot be performed. This is caused by incorrect or inoperable functions in the
Computing Environment that are required immediately. The Incident is to be processed as quickly as possible
because a continuing malfunction can seriously disrupt the entire productive business flow.
3.1.3. Medium: An Incident should be categorized with the priority "Medium" if normal business processes are
affected. The problem is caused by incorrect or inoperable functions in the Computing Environment. A
message should be categorized with the priority "Medium" if normal business transactions are affected.
3.1.4. Low: An Incident should be categorized with the priority "Low" if the problem has little or no effect on normal
business processes. The problem is caused by incorrect or inoperable functions in the Computing Environment
that are not required daily or are rarely used.
3.2. This section does not apply to Server Provisioning.
3.3. This section shall only apply to Incidents associated with any additional services that Customer orders through
a service request for SAP tasks and services applicable to the Computing Environment as identified in
documents pertaining to those additional services .
4. SERVICE LEVEL REPORTING
4.1. SAP shall track and report to Customer the Service Levels set forth herein in a monthly summary report.
4.2. In the event that one or more of the Service Levels set forth herein are not met, Customer may notify the
assigned SAP account manager and request to analyze the Service Level metric statistics based on the
monthly summary report provided by SAP.
4.3. SAP will then promptly:
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 29 of 31
4.3.1. determine the root cause or possible root cause of the failure (if known) to meet the Service Level; and
4.3.2. unless failure is excused, develop a corrective action plan, and submit such plan to Customer for written
approval (which will not be unreasonably withheld or delayed) and, following Customer’s written approval
implement the plan in a reasonable period of time (and in accordance with any agreed timescales).
4.4. If applicable, SAP will provide the specific Credit as described in Section 5 below.
4.5. SAP will be relieved of its obligation to pay any applicable Credits and will not be in breach of the Service Level
where the root cause analysis (as reasonably performed by SAP) indicates the failure to meet the relevant
Service Level was caused by Customer and shall therefore be treated as Excluded Downtime. In the event
that Customer disagrees with the root cause analysis, the parties will discuss the root cause analysis.
5. SERVICE LEVEL FAILURES
5.1. Credits
5.1.1. If SAP fails to meet the applicable SA SLA, Customer is entitled to claim a Credit , which is calculated as the
sum of the Credits for NON-PRD, PRD and Server Provisioning (as applicable), for SAP’s failure to meet the
respective SA SLA for the affected Capacity Services. Claims for a Credit must be made in good faith through
a documented submission of a support case within 30 Business Days after receipt of the monthly SA SLA
report.
5.1.2. When Customer’s entitlement of the Credit is confirmed by SAP in writing (email permitted), SAP will apply
such Credit to a future invoice relating to the Cloud Service or provide a refund if no future invoice is due under
the Agreement.
5.1.3. Customer acknowledges that the Credits are the sole and exclusive remedy for SAP’s failure to meet the
specified Service Level, except to the extent prohibited by applicable law.
5.1.4. Customers who have not subscribed to the Capacity Service directly from SAP must claim the Credit from their
applicable SAP partner.
5.2. Termination. In the event SAP fails to meet the SA SLA for PRD Computing Environments for (i) 3 consecutive
Months, or (ii) 5 or more Months during any 12-month period, Customer may terminate its subscription to the
affected Cloud Service by providing SAP with written notice within 30 days of Customer’s receipt of the
respective summary monthly report. Termination shall become effective 1 Month after SAP’s receipt of such
notice (or any later date set out by Customer in its notice). For the avoidance of dou bt, this termination right
shall supersede any and all other termination provision in the GTC for failure to meet an SA SLA, and such
termination right from the GTC shall not apply.
6. SERVICE REQUESTS
6.1. Customers may request specific tasks related to the Computing Environment via the SAP Service Request
Platform (“Service Request”). To the extent Service Requests are distinct from an Incident, SAP will address
Service Requests during the following hours of operations:
PRD 24x7 subject to Excluded Downtime
NON-PRD 24x5 (Business Days) subject to Excluded
Downtime
6.2. The services are provided in English only.
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 30 of 31
ATTACHMENT C
to
SAP Business Data Cloud Supplemental Terms and Conditions
Maintenance and Additional Support Services for SAP BW Capacity Services
This Attachment C Maintenance and Additional Support Services for SAP BW Capacity Services applies solely
to the SAP BW Capacity Services.
1. ADDITIONAL SUPPORT SERVICES
1.1. Additional support services are provided beyond those in the Support Schedule for Cloud Services. The
additional support services apply to the SAP BW Capacity Services excluding any software to which special
support agreements apply exclusively (“Enterprise Support Solutions”).
1.1.1. Continuous Improvement and Innovation
a) SAP may make available ABAP source code for SAP software applications included in Enterprise
Support Solutions (excluding third-party software) and additionally released and supported function
modules.
b) Software change management including changed configuration settings or Enterprise Support
Solutions software upgrades, is supported, with content, tools, and additional information.
1.1.2. Global Support Backbone
a) SAP Notes on SAP’s Customer Support Website document software malfunctions and contain
information on how to remedy, avoid and bypass errors. SAP Notes may contain coding corrections.
SAP Notes also document related issues, customer questions, and recommen ded solutions (e.g.
customizing settings).
b) SAP Note Assistant, a tool to install specific corrections and improvements to SAP components, is
included.
1.1.3. Mission Critical Support. For Customer custom code built with the SAP development workbench, SAP provides
mission-critical support root-cause analysis (Root Cause Analysis for Custom Code), according to the Global
Incident Handling process and response levels for priority “very high” and priority “high” cases as set forth in
the Support Schedule for Cloud Services. If the Customer custom code is documented according to SAP’s
then-current standards available at http://support.sap.com/supportstandards, SAP may provide guidance to
assist Customer in issue resolution.
2. MAINTENANCE
2.1. This section describes maintenance activities (“Maintenance”) that include but are not limited to, operating
system security patch levels, database and application patches, infrastructure maintenance and other
activities.
2.2. Maintenance will be scheduled by SAP in collaboration with Customer and will occur once a month during a 4 -
hour window on a weekday and for productive environments on a weekend (“Scheduled Downtime”). SAP
will provide Customer at least 7 business days’ advance notice before any Scheduled Downtime. If Customer
objects to such Scheduled Downtime within 5 business days of SAP’s notice, SAP and Customer will mutually
agree on another reasonable date, time, and duration for Maintenance based on applicable requirements and
available resources. If SAP and Customer do not agree on a Scheduled Downtime within 7 business days from
the date of SAP’s notice, SAP shall perform Maintenance based on the originally Scheduled Downtime.
2.3. If Customer fails to cooperate with the scheduling and/or performance of Maintenance, recommended by SAP,
or in a timely manner, Customer shall be solely responsible for any resulting issues in SAP BW Capacity
Services, including unexpected downtime.
2.4. Notwithstanding the foregoing, SAP reserves the right to perform Emergency Maintenance (as defined herein)
activities at any time without Customer’s prior consent. SAP will use reasonable efforts to provide Customer
with at least 48 hours’ advance notice for Emergency Maintenance. In case of SAP BW Capacity Service
SAP Business Data Cloud Supplement enGLOBAL.v.6-2025 Page 31 of 31
downtime during such Emergency Maintenance, such downtime will be considered “Excluded Downtime” as
defined in the SLA for SAP BW Capacity Services (Attachment B). “Emergency Maintenance” is Maintenance
that is reasonably necessary to prevent or mitigate circumstances that may otherwise pose a significant impact
to the SAP BW Capacity Services, other Capacity Services or to the Cloud Service.
2.5. Customer must request and coordinate with SAP application of security patches with priorities “critical,” “high,”
“medium,” or “low” via a service request ticket. Such patches will be applied during Scheduled Downtime or
other Agreed Downtime, as defined in the Attachment B.
SAP AI Units Supplement enGLOBAL.v.5-2025 Page 1 of 1
SAP AI Units
Supplemental Terms and Conditions
This Supplement is part of an Agreement between SAP and Customer and applies to SAP AI Units.
1. USAGE METRICS
1.1. The Usage Metric for SAP AI Units is Capacity Unit.
1.2. As defined in the Order Form, a Capacity Unit refers to the number of units available for a given Availability
Period and includes a ratio of services consumed via the Cloud Service, calculated using the applicable Per -
Unit Factor as set forth in the AI Features Guide.
1.2.1. The Capacity Unit consumption for each Eligible AI Service, as specified in the AI Features Guide, is measured
using one of the three methods below:
1.2.2. A “Record” is an individual data object of supported file types ingested by the Cloud Service and/or available
for retrieval.
1.2.3. A “Request” is a response or action that uses AI to retrieve information or perform tasks. The number of
requests consumed is a measure of the time and effort per use of the AI feature.
1.2.4. A “User” is an individual authorized to use the AI feature.
2. ADDITIONAL TERMS
Use of SAP AI Units is subject to the SAP AI Terms, which are hereby incorporated into the Agreement and
accessible at https://www.sap.com/about/trust-center/agreements.html.
WalkMe Supplement enGLOBAL.v.4-2025 Page 1 of 3
WalkMe Cloud Services
Supplemental Terms and Conditions
This Supplement is part of an Agreement between SAP and Customer and applies solely to the WalkMe Cloud Services
listed below (each individually a “WalkMe Cloud Service”). Each WalkMe Cloud Service is a Cloud Service under the
GTC. WalkMe Cloud Services listed under numbers 1 to 12 may also be collectively referred to as WalkMe Premium
Cloud Services.
1. WalkMe Premium for finance
2. WalkMe Premium for supply chain
3. WalkMe Premium for SAP Business Network solutions
4. WalkMe Premium for SAP BTP solutions
5. WalkMe Premium for SAP Business Data Cloud
6. WalkMe Premium for SAP CX solutions
7. WalkMe Premium for SAP S/4HANA Cloud Public Edition
8. WalkMe Premium for SAP S/4HANA Cloud Private Edition
9. WalkMe Premium for SAP Signavio solutions
10. WalkMe Premium for SAP LeanIX solutions
11. WalkMe Premium for SAP SuccessFactors HCM
12. WalkMe Premium for SAP Ariba solutions
13. WalkMe Digital Adoption Platform
14. WalkMe Discovery
1. USAGE METRIC
1.1. The Usage Metric for the WalkMe Cloud Services is Active User. “Active User” is any individual who accesses
the Cloud Service. Such individual must also qualify as an Authorized User as defined in the GTC. For
avoidance of doubt, any individual who views, consumes, is presented with, or otherwise accesses and
engages with:
(a) SAP Materials provided as part of the WalkMe Cloud Service; and/or
(b) the Content (as defined below)
shall be deemed an Active User.
“Content” means content created by or for Customer and published using WalkMe Cloud Services.
1.2. Except for the WalkMe Cloud Services specified in sections 1.3 and 1.4, Customer shall subscribe to a
minimum block of 100 Active Users.
WalkMe Supplement enGLOBAL.v.4-2025 Page 2 of 3
1.3. Customer shall subscribe to a minimum block of 500 Active Users for the WalkMe Digital Adoption Platform
Cloud Service.
1.4. There is no minimum block subscription requirement for the WalkMe Premium for SAP SuccessFactors HCM,
WalkMe Premium for SAP Ariba solutions, or WalkMe Discovery Cloud Services.
1.5. Customer shall implement unique user identification (“UUID”) for Active Users as specified in the
Documentation. Failure to implement UUIDs will result in SAP performing a usage calculation based on per-
session cookies to calculate the number of Active Users, potentially leading to higher fees and reduced data
quality. Customer acknowledges the imprecision and potential adverse effects of cookie -based tracking.
1.6. For the purposes of evaluating Customer’s excess use of a WalkMe Cloud Service, SAP will count all Active
Users in the previous 6 (six) full calendar months with the data updated on the first of each month. Any use
that exceeds the contractually agreed Usage Metric volume will be considered.
2. ADDITIONAL TERMS
2.1. WalkMe Premium Cloud Services.
2.1.1 Customer acknowledges and agrees that a) a valid subscription to the corresponding SAP Cloud Service(s) is
a prerequisite for the use of the respective WalkMe Premium Cloud Service and b) the details of the
corresponding SAP Cloud Service(s) are specified in the name of the WalkMe Premium Cloud Service in
question and the Documentation. The WalkMe Premium Cloud Service(s) shall be added to the existing
Agreement via an amendment. The term of the WalkMe Premium Cloud Service(s) shall be co-terminus with
the corresponding SAP Cloud Service subscription, unless otherwise specified in the amendment.
2.1.2 Customer is authorized to use such WalkMe Premium Cloud Service, SAP Materials, Documentation, and
Content only in connection with the corresponding SAP Cloud Service.
2.2. WalkMe Digital Adoption Platform and WalkMe Discovery Cloud Service.
2.2.1 If Customer wishes to access and use WalkMe Digital Adoption Platform Cloud Service and/or WalkMe
Discovery Cloud Service in connection with any SAP Cloud Service, then Customer must maintain valid
subscriptions to such SAP Cloud Service(s). These SAP Cloud Service subscriptions are not included and
must be licensed separately.
2.2.2 Customer may access and use WalkMe Digital Adoption Platform Cloud Service and WalkMe Discovery Cloud
Service in connection with a) SAP Cloud Services and b) Permitted Target Applications.
"Permitted Target Applications" include any supported software applications that are Customer-developed
or third-party applications to which Customer has valid licenses or subscriptions. It is Customer’s sole
responsibility to verify that access and use of these Cloud Services on Permitted Target Applications is
technically feasible and legally permissible.
2.2.3 Third-party Terms for Permitted Target Applications. For Permitted Target Applications that are subject to
third-party license or subscription terms, Customer acknowledges and agrees to comply with all terms and
conditions, including but not limited to, any applicable license agreements, terms of service, or other
contractual obligations. Customer is solely responsible for compliance with such third-party terms. SAP is not
responsible, without limitation, for any infringement of any third-party rights or terms resulting from Customer’s
use of the WalkMe Digital Adoption Platform Cloud Service and WalkMe Discovery Cloud Service with
Permitted Target Applications.
2.3. AI Technology. AI Technology provided with the WalkMe Cloud Services is subject to the SAP AI Terms
accessible at https://www.sap.com/about/trust-center/agreements.html.
2.4. Personal Data Processing. Customer will not use the analytics capabilities of any WalkMe Cloud Service for
any prohibited employee monitoring, other electronic surveillance technique or any violation of anti-wiretap or
similar laws and regulations. Customer will reimburse SAP for any damages suffered resulting from Customer’s
noncompliance with the usage restrictions mentioned in the preceding sentence.
2.5. Use of Content. Customer may only use the Content in connection with its subscription to the WalkMe Cloud
Services. For the avoidance of doubt, the Content may not be distributed or otherwise shared with third partie s
other than Active Users for use in connection with the Customer and its Affiliates’ internal business operations.
WalkMe Supplement enGLOBAL.v.4-2025 Page 3 of 3
SAP, SAP SE, their Affiliates or licensors own and shall retain all rights, including ownership and IP Rights to
the default Content designs and "look and feel" thereof.
Support Schedule for Cloud Services enGLOBAL.v.10-2022 Page 1 of 5
SUPPORT SCHEDULE FOR CLOUD SERVICES
This Support Schedule is part of the Agreement for Cloud Services between SAP and Customer.
1. DEFINITIONS
1.1. "Go-Live" marks the point in time from when, after set-up of the Cloud Services for Customer, the Cloud
Services can be used by Customer for processing real data in live operation mode and for running Customer's
internal business operations in accordance with its agreement for such Cloud Services.
1.2. "Local Business Hours" means 8 a.m. (08:00) to 6 p.m. (18:00) Monday to Friday excluding local holidays,
in accordance with local time zone applicable to the Customer's address.
1.3. "SAP's Customer Support Website" means SAP's customer facing support website (see:
https://support.sap.com unless a different support website is listed in the Agreement or
https://support.sap.com/contactus). In selected Cloud Services, support can also be accessed via the
application itself.
2. SCOPE OF SUPPORT AND SUCCESS OFFERINGS
2.1. General
2.1.1. SAP offers the following:
a) SAP Enterprise Support, cloud editions: Foundational engagement support as part of the Cloud Service
with focus on customer interaction and case resolution.
b) SAP Preferred Success: An add-on to SAP Enterprise Support, cloud editions that includes strategic
guidance, solution-specific best practices and success programs to help drive consumption and value
realization.
c) SAP Enterprise Support, cloud editions is included in the subscription fees for the Cloud Services stated
in the Order Form unless alternative support terms are agreed. SAP Preferred Success may be purchased
for eligible Cloud Services for an additional fee, as an add-on to SAP Enterprise Support, cloud editions.
SAP Preferred Success is not available, and not provided, for any third-party cloud services purchased
through SAP.
2.1.2. Beginning on the effective date of Customer's agreement for Cloud Services, Customer may contact SAP's
support organization as the primary point of contact for support services.
2.1.3. Customer Interaction Center languages: SAP provides initial telephone contact for Customer Contacts through
the SAP one support phone number "CALL-1-SAP" (see CALL-1-SAP page:
https://support.sap.com/contactus) or via other solution specific hotlines in the following languages: English
(24x7) and, depending on local office hours and availability, in German, French, Italian, Spanish, Polish,
Russian (during European office hours); Japanese, Chinese, Korean, Bahasa (during Asia/Pacific office
hours); Portuguese and Spanish (during Latin America office hours). Issues which lead to a support case which
is processed by specialized technical or third party support engineers worldwide are handled in English only.
2.2. Mission Critical Support
Feature editions
24x7 mission critical
upport for P1 and P2
s (English only)
case handling by SAP for issues
Corrective Action
Section 3 below).
prioritized case handling and
Corrective
Targets (as set forth in Section 3
-mission critical
upport for P3 and P4
es (English only)
(as set
nhanced Initial
3 below).
Support Schedule for Cloud Services enGLOBAL.v.10-2022 Page 2 of 5
Feature
24x7 Customer interaction
that customers may contact
channels described in Section
.
Enterprise
.
support backbone 's knowledge database and extranet
-to-end supportability cases that occur in integrated
SAP Cloud
both SAP Cloud Services and
SAP support
2.3. Learning and Empowerment
Feature itions
Remote SAP support
content and services (e.g.,
-the-Expert sessions) in various formats
-paced
-style
SAP's
SAP
section.
demo systems, live sessions
instructors, examinations and
ertifications specific to the Cloud Service
Customer Contacts.
-style interactive remote
delivery
's discretion.
update
nformation
-service through web and community.
2.4. Collaboration
Feature
SAP support advisory
ervices
with
-related requests and advise on the
.
-Mission Critical Support
Support Schedule for Cloud Services enGLOBAL.v.10-2022 Page 3 of 5
Feature
Support via web and
platform for social
business collaboration
media-based empowerment
documenting the
ture
, specific to the
partner
ical guidance and
is at SAP's discretion.
best
-person delivery,
uccess plan outlines steps towards
2.5. Innovation and Value Realization
Feature rt, cloud editions
Proactive checks
upport services
. Such
are delivered remotely upon
ustomer request.
-led checks, providing
best
ractices or recommended
).
roadmaps -service through web.
.
-service or request through web for
2
.
Support Schedule for Cloud Services enGLOBAL.v.10-2022 Page 4 of 5
2.6. Application Lifecycle Management
Feature
Application lifecycle
management ("ALM")
oftware or online services for application
Feature scope and availability details
forth on SAP's Customer Support
(see: https://support.sap.com/en/alm
(see:
-rights).
livered as part of SAP Enterprise
.
3. CUSTOMER RESPONSE LEVELS
3.1. SAP responds to submitted support cases as described in the table below.
Priority
P1
case should be categorized with the priority
very high" if the problem has very serious
a) a
down;
b) the imminent system Go-
cannot be completed;
c) t
processes are seriously affected
case requires immediate processing because
: Within 1 hour of case submission.
: Unless otherwise
Target: SAP to provide for cases
a resolution; or workaround; or action plan
4 hours.
High
case should be categorized with the priority
high" if normal business processes are seriously
inoperable functions
case is to be processed as quickly as
: Within 4 hours of case submission
2 hours of case submission for SAP
customers.
: Unless otherwise
6 hours.
Target: SAP to provide for cases
resolution; or workaround; or action plan
3 business days for SAP Preferred Success
case should be categorized with the priority
medium" if normal business processes are
: Within 1 business day of case
4 business hours of case
SAP Preferred Success
: Unless otherwise
Support Schedule for Cloud Services enGLOBAL.v.10-2022 Page 5 of 5
Priority
for non-defect Issues and 10 business days for
product defect issues.
-defect issue is a reported support case that
ve a defect in the applicable Cloud
,
case should be categorized with the priority
low" if the problem has little or no effect on
processes. The problem is
: Within 2 business days of case
thin 1 business day of
: Unless otherwise
ry week.
3.2. The following types of cases are excluded from customer response levels as described above:
a) cases regarding a release, version or functionalities of Cloud Services developed specially for Customer
(including those developed by SAP Custom Development or by SAP subsidiaries or individual content
services);
b) the root cause behind the case is not a malfunction but missing functionality (development request);
c) the case is a consulting or how-to request.
4. CUSTOMER RESPONSIBILITIES
4.1. Customer Contact
4.1.1. Customer shall designate at least 2 and up to 5 qualified English-speaking contact persons per Cloud Service
(each a "Customer Contact"). Customer Contacts include designated support contact, authorized support
contact, key user, application administrator or system administrators whose roles within specific Cloud
Services are authorized to contact or access the Customer Interaction Center, SAP Support Advisory Services
and Mission Critical Support services.
4.1.2. The Customer Contact is responsible for managing all business-related tasks of the Cloud Service related to
Customer's business, such as:
a) support end users and manage their cases. This includes searching for known solutions in available
documentation and liaising with SAP in the event of new problems;
b) manage background jobs and the distribution of business tasks across users (if available);
c) manage and monitor connections to Customer's third-party systems (if available);
d) support the adoption of the Cloud Service.
4.2. Contact Details
Customer will provide contact details (in particular, e-mail address and telephone number) by which the
Customer Contact or the authorized representative of the Customer Contact can be contacted at any time.
Customer will update its Customer Contacts for a Cloud Service through SAP's Customer Support Website.
Only authorized Customer Contacts may contact SAP's support organization.
4.3. Cooperation
Customer Contact shall reasonably cooperate with SAP to resolve support cases,and will have adequate
technical expertise and knowledge of its configuration of the Cloud Services to provide relevant information to
enable SAP to reproduce, troubleshoot and resolve the experienced error.
Service Level Agreement for SAP Cloud Services enGLOBAL.v.8-2023 Page 1 of 1
SERVICE LEVEL AGREEMENT FOR CLOUD SERVICES
1. DEFINITIONS
1.1. “Credit” means 2% of the Monthly Subscription Fees for the affected subscription-based Cloud Service or the monthly Cloud
Credits (as defined in the Order Form) consumed for the affected consumption-based Cloud Service, for each 1% below the
System Availability SLA, not to exceed 100% of the fees paid or Cloud Credit consumed by the Customer for the relevant Month
for the affected Cloud Service.
1.2. “Downtime” means the Total Minutes in the Month during which the production version of the Cloud Service is not available,
except for Excluded Downtimes.
1.3. “Excluded Downtime” means the Total Minutes in the Month attributable to a Maintenance Window; or any Major Upgrade
Window for which the Customer has been notified at least 5 business days in advance; or unavailability caused by factors outside
of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if
reasonable care had been exercised.
1.4. “Maintenance Window” means the weekly maintenance windows for the Cloud Service identified on
https://support.sap.com/maintenance-windows. SAP may update the Maintenance Window from time to time in accordance with
the Agreement.
1.5. “Major Upgrade Window” means the extended upgrade maintenance windows for the Cloud Service identified on
https://support.sap.com/maintenance-windows. SAP may update the Major Upgrade Window from time to time in accordance
with the Agreement.
1.6. “Month” means a calendar month.
1.7. “Monthly Subscription Fees” means the monthly (or 1/12 of the annual fee) subscription fees paid for the applicable Cloud
Service which did not meet the System Availability SLA.
1.8. “System Availability Percentage” is calculated and defined as follows:
� Total Minutes in the Month−Excluded Downtime − Downtime Total Minutes in the Month−Excluded Downtime �∗100
1.9. “System Availability SLA” means a 99.7% System Availability Percentage during each Month for the production version of the
Cloud Service.
1.10. “Total Minutes in the Month” are measured 24 hours at 7 days per week during a Month.
1.11. “UTC” means Coordinated Universal Time standard is the start time for the applicable Maintenance Window and Major Upgrade
Window.
2. SYSTEM AVAILABILITY SLA AND CREDITS
2.1. Credit
If SAP fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply
to a future invoice for the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and 2.1.2 below).
2.1.1. Claims for a Credit must be made in good faith and through a documented submission of a support case within 30 business
days after the end of the relevant Month in which SAP did not meet the System Availability SLA for the Cloud Service.
2.1.2. Customers who have not subscribed to the Cloud Service directly from SAP must claim the Credit from their applicable SAP
partner.
2.2. System Availability Report
SAP will provide Customer with a monthly report describing the System Availability Percentage for the Cloud Service either by
email following a request to Customer’s assigned SAP account manager; through the Cloud Service; or through an online portal
made available to Customer, if and when such online portal is available.
3. CHANGES TO WINDOWS
3.1. SAP shall provide Customer 1 month’s advance notice before changing its Maintenance and Major Upgrade Windows (unless
such change is a reduction in the duration of the applicable Maintenance or Major Upgrade Windows). If Customer wishes to be
notified of changes to Maintenance Windows and Major Upgrade Windows via email, it must subscribe to receive notifications
at https://support.sap.com/maintenance-windows.
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DATA PROCESSING AGREEMENT FOR CLOUD SERVICES
1. DEFINITIONS
1.1. “Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly
with others, determines the purposes and means of the processing of Personal Data; for the purposes of this
DPA, where Customer acts as processor for another controller, it shall in relation to SAP be deemed as
additional and independent Controller with the respective controller rights and obligations under t his DPA.
1.2. “Data Protection Law” means the applicable legislation protecting the fundamental rights and freedoms of
persons and their right to privacy with regard to the processing of Personal Data under the Agreement.
1.3. “Data Subject” means an identified or identifiable natural person as defined by Data Protection Law.
1.4. “EEA” means the European Economic Area, namely the European Union Member States along with Iceland,
Liechtenstein and Norway.
1.5. “GDPR” means the General Data Protection Regulation 2016/679.
1.6. “My Trust Center” means information available on the SAP support portal (see:
https://support.sap.com/en/my-support/trust-center.html) or the SAP agreements website (see:
https://www.sap.com/about/trust-center/agreements.html) or any subsequent website(s) made available by
SAP to Customer.
1.7. “New SCC Relevant Transfer” means a transfer (or an onward transfer) to a Third Country of Personal Data
that is either subject to GDPR or to applicable Data Protection Law and where any required adequacy means
under GDPR or applicable Data Protection Law can be met by entering into the New Standard Contractual
Clauses.
1.8. “New Standard Contractual Clauses” means the unchanged standard contractual clauses, published by the
European Commission, reference 2021/914 or any subsequent final version thereof which shall automatically
apply. To avoid doubt Modules 2 and 3 shall apply as set out in Section 8.
1.9. “Personal Data” means any information relating to a Data Subject which is protected under Data Protection
Law. For the purposes of the DPA, it includes only personal data which is:
a) entered by Customer or its Authorized Users into or derived from their use of the Cloud Service; or
b) supplied to or accessed by SAP or its Subprocessors in order to provide support under the Agreement.
Personal Data is a sub-set of Customer Data (as defined under the Agreement).
1.10. “Personal Data Breach” means a confirmed:
a) accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or unauthorized third -party
access to Personal Data; or
b) similar incident involving Personal Data, in each case for which a Controller is required under Data
Protection Law to provide notice to competent data protection authorities or Data Subjects.
1.11. “Processor” means a natural or legal person, public authority, agency or other body which processes personal
data on behalf of the controller, be it directly as processor of a contro ller or indirectly as subprocessor of a
processor which processes personal data on behalf of the controller.
1.12. “Schedule” means the numbered Appendix with respect to the Standard Contractual Clauses (2010) and the
numbered Annex with respect to the New Standard Contractual Clauses.
1.13. “Standard Contractual Clauses (2010)” means the Standard Contractual Clauses (processors) published by
the European Commission, reference 2010/87/EU.
1.14. “Subprocessor” or “sub-processor” means SAP Affiliates, SAP SE, SAP SE Affiliates and third parties
engaged by SAP, SAP SE or SAP SE’s Affiliates in connection with the Cloud Service and which process
Personal Data in accordance with this DPA.
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1.15. “Technical and Organizational Measures” means the technical and organizational measures for the relevant
Cloud Service published on My Trust Center (see: https://www.sap.com/about/trust-
center/agreements/cloud/cloud-services.html?search=Technical%20Organizational%20Measures ).
1.16. “Third Country” means any country, organization or territory not acknowledged by the European Union under
Article 45 of GDPR as a safe country with an adequate level of data protection.
2. BACKGROUND
2.1. Purpose and Application
2.1.1. This document (“DPA”) is incorporated into the Agreement and forms part of a written (including in electronic
form) contract between SAP and Customer.
2.1.2. This DPA applies to Personal Data processed by SAP and its Subprocessors in connection with its provision
of the Cloud Service.
2.1.3. This DPA does not apply to non-production environments of the Cloud Service if such environments are made
available by SAP. Customer shall not store Personal Data in such environments.
2.2. Structure
Schedules 1 and 2 are incorporated into and form part of this DPA. They set out the agreed subject-matter,
the nature and purpose of the processing, the type of Personal Data, categories of data subjects (Schedule
1) and the applicable Technical and Organizational Measures (Schedule 2).
2.3. Governance
2.3.1. SAP acts as a Processor and Customer and those entities that it permits to use the Cloud Service act as
Controllers under the DPA.
2.3.2. Customer acts as a single point of contact and shall obtain any relevant authorizations, consents and
permissions for the processing of Personal Data in accordance with this DPA, including, where applicable
approval by Controllers to use SAP as a Processor. Where authorizations, consent, instructions or permissions
are provided by Customer these are provided not only on behalf of the Customer but also on behalf of any
other Controller using the Cloud Service. Where SAP informs or gives notice to Customer, such information
or notice is deemed received by those Controllers permitted by Customer to use the Cloud Service. Customer
shall forward such information and notices to the relevant Controllers.
2.4. For the avoidance of doubt, nothing in this DPA (including without limitation, Section 1.2 “Data Protection
Law”, 1.4 “EEA”, 1.5 “GDPR”, 1.7 “New SCC relevant Transfer”, 1.8 “New Standard Contractual Clauses”,
1.13 “Standard Contractual Clauses (2010)” and Section 1.16 “Third Country” and Section 8, “International
Processing” shall be construed as imposing GDPR compliance obligations on Customer in situations w here
Customer’s use of the SAP Cloud Services would not otherwise subject Customer to GDPR requirements as
a Controller.
3. SECURITY OF PROCESSING
3.1. Applicability of the Technical and Organizational Measures
SAP has implemented and will apply the Technical and Organizational Measures. Customer has reviewed
such measures and agrees that as to the Cloud Service selected by Customer in the Order Form the measures
are appropriate taking into account the state of the art, the costs of implementation, nature, scope, context
and purposes of the processing of Personal Data.
3.2. Changes
3.2.1. SAP applies the Technical and Organizational Measures to SAP’s entire customer base hosted out of the
same data center or receiving the same Cloud Service. SAP may change the Technical and Organizational
Measures at any time without notice so long as it maintains a comparable or better level of security. Individual
measures may be replaced by new measures that serve the same purpose without diminishing the security
level protecting Personal Data.
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3.2.2. SAP will publish updated versions of the Technical and Organizational Measures on My Trust Center and
where available Customer may subscribe to receive e-mail notification of such updated versions.
4. SAP OBLIGATIONS
4.1. Instructions from Customer
SAP will process Personal Data only in accordance with documented instructions from Customer . The
Agreement (including this DPA) constitutes such documented initial instructions and each use of the Cloud
Service then constitutes further instructions. SAP will use reasonable efforts to follow any other Customer
instructions, as long as they are required by Data Protection Law, technically feasible and do not require
changes to the Cloud Service. If any of the before-mentioned exceptions apply, or SAP otherwise cannot
comply with an instruction or is of the opinion that an instruction infrin ges Data Protection Law, SAP will
immediately notify Customer (email permitted).
4.2. Processing on Legal Requirement
SAP may also process Personal Data where required to do so by applicable law. In such a case, SAP shall
inform Customer of that legal requirement before processing unless that law prohibits such information on
important grounds of public interest.
4.3. Personnel
To process Personal Data, SAP and its Subprocessors shall only grant access to authorized personnel who
have committed themselves to confidentiality. SAP and its Subprocessors will regularly train personnel having
access to Personal Data in applicable data security and data privacy measures.
4.4. Cooperation
4.4.1. At Customer’s request, SAP will reasonably cooperate with Customer and Controllers in dealing with requests
from Data Subjects or regulatory authorities regarding SAP’s processing of Personal Data or any Persona l
Data Breach.
4.4.2. If SAP receives a request from a Data Subject in relation to the Personal Data processing hereunder, SAP
will promptly notify Customer (where the Data Subject has provided information to identify the Customer) via
e-mail and shall not respond to such request itself but instead ask the Data Subject to redirect its request to
Customer.
4.4.3. In the event of a dispute with a Data Subject as it relates to SAP’s processing of Personal Data under this
DPA, the Parties shall keep each other informed and, where appropriate, reasonably co-operate with the aim
of resolving the dispute amicably with the Data Subject.
4.4.4. SAP shall provide functionality for production systems that supports Customer's ability to correct, delete or
anonymize Personal Data from a Cloud Service, or restrict its processing in line with Data Protection Law.
Where such functionality is not provided, SAP will correct, delete or anonymize any Personal Data, or restrict
its processing, in accordance with the Customer's instruction and Data Protection Law.
4.5. Personal Data Breach Notification
SAP will notify Customer without undue delay after becoming aware of any Personal Data Breach and provide
reasonable information in its possession to assist Customer to meet Customer’s obligations to report a
Personal Data Breach as required under Data Protection Law. SAP may provide such information in phases
as it becomes available. Such notification shall not be interpreted or construed as an admission of fault or
liability by SAP.
4.6. Data Protection Impact Assessment
If, pursuant to Data Protection Law, Customer (or its Controllers) are required to perform a data protection
impact assessment or prior consultation with a regulator, at Customer’s request, SAP will provide such
documents as are generally available for the Cloud Service (for example, this DPA, the Agreement, Audit
Reports and Certifications). Any additional assistance shall be mutually agreed between the Parties.
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5. DATA EXPORT AND DELETION
5.1. Export and Retrieval by Customer
During the Subscription Term and subject to the Agreement, Customer can access its Personal Data at any
time. Customer may export and retrieve its Personal Data in a standard format. Export and retrieval may be
subject to technical limitations, in which case SAP and Customer will find a reasonable method to allow
Customer access to Personal Data.
5.2. Deletion
Before the Subscription Term expires, Customer may use SAP’s self-service export tools (as available) to
perform a final export of Personal Data from the Cloud Service (which shall constitute a "return" of Personal
Data). At the end of the Subscription Term, Customer hereby instructs SAP to delete the Personal Data
remaining on servers hosting the Cloud Service within a reasonable time period in line with Data P rotection
Law (not to exceed 6 months) unless applicable law requires retention.
6. CERTIFICATIONS AND AUDITS
6.1. Customer Audit
Customer or its independent third party auditor reasonably acceptable to SAP (which shall not include any
third party auditors who are either a competitor of SAP or not suitably qualified or independent) may audit
SAP’s control environment and security practices relevant to Personal Data processed by SAP only if:
a) SAP has not provided sufficient evidence of its compliance with the Technical and Organizational
Measures that protect the production systems of the Cloud Service through providing either: (i) a
certification as to compliance with ISO 27001 or other standards (scope as defined in the certificate); or
(ii) a valid ISAE3402 or ISAE3000 or other SOC1-3 attestation report. Upon Customer’s request audit
reports or ISO certifications are available through the third party auditor or SAP;
b) a Personal Data Breach has occurred;
c) an audit is formally requested by Customer’s data protection authority; or
d) provided under mandatory Data Protection Law conferring Customer a direct audit right and provided that
Customer shall only audit once in any 12 month period unless mandatory Data Protection Law requires
more frequent audits.
6.2. Other Controller Audit
Any other Controller may assume Customer's rights under Section 6.1 only if it applies directly to the Controller
and such audit is permitted and coordinated by Customer. Customer shall use all reasonable means to
combine audits of multiple other Controllers to avoid multiple audits.unless the audit must be undertaken by
the other Controller itself under Data Protection Law. If several Controllers whose Personal Data is processed
by SAP on the basis of the Agreement require an audit, Customer shall use all reasonable means to combine
the audits and to avoid multiple audits.
6.3. Scope of Audit
Customer shall provide at least 60 days advance notice of any audit unless mandatory Data Protection Law
or a competent data protection authority requires shorter notice. The frequency and scope of any audits shall
be mutually agreed between the parties acting reasonably and in good faith. Customer audits shall be limited
in time to a maximum of 3 business days. Beyond such restrictions, the parties will use current certifications
or other audit reports to avoid or minimize repetitive audits. Customer shall provide the results of any audit to
SAP.
6.4. Cost of Audits
Customer shall bear the costs of any audit unless such audit reveals a material breach by SAP of this DPA,
then SAP shall bear its own expenses of an audit. If an audit determines that SAP has breached its obligations
under the DPA, SAP will promptly remedy the breach at its own cost.
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7. SUBPROCESSORS
7.1. Permitted Use
SAP is granted a general authorization to subcontract the processing of Personal Data to Subprocessors,
provided that:
a) SAP or SAP SE on its behalf shall engage Subprocessors under a wr itten (including in electronic form)
contract consistent with the terms of this DPA in relation to the Subprocessor’s processing of Personal
Data. SAP shall be liable for any breaches by the Subprocessor in accordance with the terms of this
Agreement;
b) SAP will evaluate the security, privacy and confidentiality practices of a Subprocessor prior to selection
to establish that it is capable of providing the level of protection of Personal Data required by this DPA;
and
c) SAP’s list of Subprocessors in place on the effective date of the Agreement is published by SAP on My
Trust Center or SAP will make it available to Customer upon request, including the name, address and
role of each Subprocessor SAP uses to provide the Cloud Service.
7.2. New Subprocessors
SAP’s use of Subprocessors is at its discretion, provided that:
a) SAP will inform Customer in advance (by email or by posting on the My Trust Center) of any intended
additions or replacements to the list of Subprocessors including name, address and role of the new
Subprocessor; and
b) Customer may object to such changes as set out in Section 7.3.
7.3. Objections to New Subprocessors
7.3.1. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’
processing of Personal Data, Customer may terminate the Agreement (limited to the Cloud Service for which
the new Subprocessor is intended to be used) on writ ten notice to SAP. Such termination shall take effect at
the time determined by the Customer which shall be no later than 30 days from the date of SAP’s notice to
Customer informing Customer of the new Subprocessor. If Customer does not terminate within this 30 day
period, Customer is deemed to have accepted the new Subprocessor.
7.3.2. Within the 30 day period from the date of SAP’s notice to Customer informing Customer of the new
Subprocessor, Customer may request that the parties discuss in good faith a resolution to the objection. Such
discussions shall not extend the period for termination and do not affect SAP’s right to use the new
Subprocessor(s) after the 30 day period.
7.3.3. Any termination under this Section 7.3 shall be deemed to be without fault by either party and shall be subject
to the terms of the Agreement.
7.4. Emergency Replacement
SAP may replace a Subprocessor without advance notice where the reason for the change is outside of SAP’s
reasonable control and prompt replacement is required for security or other urgent reasons. In this case, SAP
will inform Customer of the replacement Subprocessor as soon as possible following its appointment. Section
7.2 applies accordingly.
8. INTERNATIONAL PROCESSING
8.1. Conditions for International Processing
SAP shall be entitled to process Personal Data, including by using Subprocessors, in accordance with this
DPA outside the country in which the Customer is located as permitted under Data Protection Law.
8.2. Applicability of the Standard Contractual Clauses (2010)
8.2.1. Where, for the period up to and including 26 September 2021, Personal Data of a Controller that is subject to
GDPR is processed in a Third Country, or where Personal Data of a Swiss or United Kingdom based Controller
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or another Controller is processed in a Third Country and such international processing requires an adequacy
means under the laws of the country of the Controller and the required adequacy means can be met by
entering into Standard Contractual Clauses (2010), then:
a) SAP and Customer enter into the Standard Contractual Clauses (2010);
b) Customer joins the Standard Contractual Clauses (2010) entered into by SAP or SAP SE and the
Subprocessor as an independent owner of rights and obligations; or
c) other Controllers whose use of the Cloud Services has been authorized by Customer under the
Agreement may also enter into Standard Contractual Clauses (2010) with SAP or the relevant
Subprocessors in the same manner as Customer in accordance with Section 8.2.1 a) and b) above. In
such case, Customer will enter into the Standard Contractual Cl auses (2010) on behalf of the other
Controllers.
8.2.2. The Standard Contractual Clauses (2010) shall be governed by the law of the country in which the relevant
Controller is established.
8.2.3. Where applicable Data Protection Law adopts the New Standard Contractual Clauses as meeting any required
adequacy means as an alternative or update to the Standard Contractual Clauses (2010) then the New
Standard Contractual Clauses shall apply in accordance with Section 8.3.
8.3. Applicability of New Standard Contractual Clauses
8.3.1. The following shall apply with effect from 27 September 2021 and shall solely apply in respect of New SCC
Relevant Transfers:
8.3.1.1. Where SAP is not located in a Third Country and acts as a data exporter, SAP (or SAP SE on its behalf) has
entered in to the New Standard Contractual Clauses with each Subprocessor as the data importer. Module 3
(Processor to Processor) of the New Standard Contractual Clauses shall apply to such New SCC Relevant
Transfers.
8.3.1.2. Where SAP is located in a Third Country:
SAP and Customer hereby enter into the New Standard Contractual Clauses with Customer as the data
exporter and SAP as the data importer which shall apply as follows:
a) Module 2 (Controller to Processor) shall apply where Customer is a Controller; and
b) Module 3 (Processor to Processor) shall apply where Customer is a Processor. Where Customer acts as
Processor under Module 3 (Processor to Processor) of the New Standard Contractual Clauses, SAP
acknowledges that Customer acts as Processor under the instructions of its Controller(s).
8.3.2. Other Controllers or Processors whose use of the Cloud Services has been authorized by Customer under
the Agreement may also enter into the New Standard Contractual Clauses with SAP in the same manner as
Customer in accordance with Section 8.3.1.28.3.1.2 above. In such case, Customer enters into the New
Standard Contractual Clauses on behalf of the other Controllers or Processors.
8.3.3. With respect to a New SCC Relevant Transfer, on request from a Data Subject to the Customer, Customer
may make a copy of Module 2 or 3 of the New Standard Contractual Clauses entered into between Customer
and SAP (including the relevant Schedules), available to Data Subjects.
8.3.4. The governing law of the New Standard Contractual Clauses shall be the law of Germany.
8.4. Relation of the Standard Contractual Clauses to the Agreement
Nothing in the Agreement shall be construed to prevail over any conflicting clause of the Standard Contractual
Clauses (2010) or the New Standard Contractual Clauses. For the avoidance of doubt, where this DPA further
specifies audit and Subprocessor rules, such specifications also apply in relation to the Standard Contractual
Clauses (2010) and the New Standard Contractual Clauses.
8.5. Third Party Beneficiary Right under the New Standard Contractual Clauses
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8.5.1. Where Customer is located in a Third Country and acting as a data importer under Module 2 or Module 3 of
the New Standard Contractual Clauses and SAP is acting as Customer’s sub-processor under the applicable
Module, the respective data exporter shall have the following third party beneficiary right:
8.5.2. In the event that Customer has factually disappeared, ceased to exist in law or has become insolvent (in all
cases without a successor entity that has assumed the legal obligations of the Customer by contract or by
operation of law), the respective data exporter shall have the right to terminate the affected Cloud Service
solely to the extent that the data exporter’s Personal Data is processed. In such event, the respective data
exporter also instructs SAP to erase or return the Personal Data.
9.DOCUMENTATION; RECORDS OF PROCESSING
9.1. Each party is responsible for its compliance with its documentation requirements, in particular maintaining
records of processing where required under Data Protection Law. Each party shall reasonably assist the other
party in its documentation requirements, including providing the information the other party needs from it in a
manner reasonably requested by the other party (such as using an electronic system), in order to enable the
other party to comply with any obligations relating to maintaining records of processing.
Schedule 1 Description of the Processing
This Schedule 1 applies to describe the Processing of Personal Data for the purposes of the Standard
Contractual Clauses (2010), New Standard Contractual Clauses and applicable Data Protection Law.
1.A. LIST OF PARTIES
1.1. Under the Standard Contractual Clauses (2010)
1.1.1. Data Exporter
The data exporter under the Standard Contractual Clauses (2010) is the Customer who subscribed to a Cloud
Service that allows Authorized Users to enter, amend, use, delete or otherwise process Personal Data. Where
the Customer allows other Controllers to also use the Cloud Service, these other Controllers are also data
exporters.
1.1.2. Data Importer
SAP and its Subprocessors that provide and support the Cloud Service are data importers under the Standard
Contractual Clauses (2010).
1.2. Under the New Standard Contractual Clauses
1.2.1. Module 2: Transfer Controller to Processor
Where SAP is located in a Third Country, Customer is the Controller and SAP is the Processor, then Customer
is the data exporter and SAP is the data importer.
1.2.2. Module 3: Transfer Processor to Processor
Where SAP is located in a Third Country, Customer is a Processor and SAP is a Processor, then Customer
is the data exporter and SAP is the data importer.
2.B. DESCRIPTION OF TRANSFER
2.1. Data Subjects
Unless provided otherwise by the data exporter, transferred Personal Data relates to the following categories
of Data Subjects: employees, contractors, business partners or other individuals having Personal Data stored
in the Cloud Service, transmitted to, made available to, accessed or otherwise processed by the data importer.
2.2. Data Categories
The transferred Personal Data concerns the following categories of data:
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Customer determines the categories of data per Cloud Service subscribed. Customer can configure the data
fields during implementation of the Cloud Service or as otherwise provided by the Cloud Service. The
transferred Personal Data typically relates to the following categories of data: name, phone numbers, e -mail
address, address data, system access / usage / authorization data, company name, contract data, invoice
data, plus any application-specific data that Authorized Users enter into the Cloud Service and may include
bank account data, credit or debit card data.
2.3. Special Data Categories (if agreed)
2.3.1. The transferred Personal Data may comprise special categories of personal data set out in the Agreement
(“Sensitive Data”). SAP has taken Technical and Organizational Measures as set out in Schedule 2 to ensure
a level of security appropriate to protect also Sensitive Data.
2.3.2. The transfer of Sensitive Data may trigger the application of the follo wing additional restrictions or safeguards
if necessary to take into consideration the nature of the data and the risk of varying likelihood and severity for
the rights and freedoms of natural persons (if applicable):
a)training of personnel;
b)encryption of data in transit and at rest;
c)system access logging and general data access logging.
2.3.3. In addition, the Cloud Services provide measures for handling of Sensitive Data as described in the
Documentation.
2.4. Purposes of the data transfer and further processing; Nature of the processing
2.4.1. The transferred Personal Data is subject to the following basic processing activities:
a)use of Personal Data to set up, operate, monitor and provide the Cloud Service (including operational
and technical support);
b)continuous improvement of service features and functionalities provided as part of the Cloud Service
including automation, transaction processing and machine learning;
c)provision of embedded Professional Services;
d)communication to Authorized Users;
e)storage of Personal Data in dedicated data centers (multi-tenant architecture);
f)release, development and upload of any fixes or upgrades to the Cloud Service;
g)back up and restoration of Personal Data stored in the Cloud Service;
h)computer processing of Personal Data, including data transmission, data retrieval, data access ;
i)network access to allow Personal Data transfer;
j)monitoring, troubleshooting and administering the underlying Cloud Service infrastructure and database ;
k)security monitoring, network-based intrusion detection support, penetration testing; and
l)execution of instructions of Customer in accordance with the Agreement.
2.4.2. The purpose of the transfer is to provide and support the Cloud Service. SAP and its Subprocessors may
support the Cloud Service data centers remotely. SAP and its Subprocessors provide support when a
Customer submits a support ticket as further set out in the Agreement.
2.5. Additional description in respect of the New Standard Contractual Clauses:
2.5.1. Applicable Modules of the New Standard Contractual Clauses
a)Module 2: Transfer Controller to Processor
b)Module 3: Transfer Processor to Processor
2.5.2. For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing
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In respect of the New Standard Contractual Clauses, transfers to Subprocessors shall be on the same basis
as set out in the DPA.
2.5.3. The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis).
Transfers shall be made on a continuous basis.
2.5.4. The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine
that period.
Personal Data shall be retained for the duration of the Agreement and subject to Section 5.2 of the DPA.
3.C. COMPETENT SUPERVISORY AUTHORITY
3.1. In respect of the New Standard Contractual Clauses:
3.1.1. Module 2: Transfer Controller to Processor
3.1.2. Module 3: Transfer Processor to Processor
3.2. Where Customer is the data exporter, the supervisory authority shall be the competent supervisory authority
that has supervision over the Customer in accordance with Clause 13 of the New Standard Contractual
Clauses.
Schedule 2 Technical and Organizational Measures
This Schedule 2 applies to describe the applicable technical and organizational measures for the purposes of
the Standard Contractual Clauses (2010), New Standard Contractual Clauses and applicable Data Protection
Law.
SAP will apply and maintain the Technical and Organizational Measures.
To the extent that the provisioning of the Cloud Service comprises New SCC Relevant Transfers, the Technical
and Organizational Measures set out in Schedule 2 describe the measures and safeguards which have been
taken to fully take into consideration the nature of the personal data and the risks involved. If local laws may
affect the compliance with the clauses, this may trigger the application of additional safeguards applied during
transmission and to the processing of the personal data in the country of destination (if applicable: encryption
of data in transit, encryption of data at rest, anonymization, pseudonymization).
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GENERAL TERMS AND CONDITIONS FOR SAP CLOUD SERVICES (for GSA indirect sales)
(“Cloud GTC”)
1.DEFINITIONS
1.1. “Affiliate” means any legal entity in which SAP SE or Customer, directly or indirectly, holds more than (fifty
percent) 50% of the entity’s shares or voting rights or controls or is under common control with that legal entity.
“Control” means the direct or indirect possession of the power to direct or cause the direction of the
management and policies of an entity, whether through ownership, by contract or otherwise. Any legal entity
will be considered an Affiliate as long as that interest is maintained.
1.2. “Agreement” means the agreement as defined in the applicable Cloud Order Form. For clarity, some services
may be performed under a statement of work, which statement of work will be governed by the terms and
conditions of this Agreement.
1.3. “Authorized User” means any individual to whom Customer grants access authorization to use the Cloud
Service that is an employee, agent, contractor or representative of Customer, Customer's Affiliates, or
Customer’s and Customer’s Affiliates’ Business Partners.
1.4. “Business Partner” means a legal entity that requires use of a Cloud Service in connection with Customer’s
and its Affiliates’ internal business operations. These may include customers, distributors, service providers or
suppliers of Customer and its Affiliates.
1.5. “Cloud Order Form” means the “Cloud Order Form for SAP Cloud Services” concluded between SAP and
Reseller that references the Cloud GTC.
1.6. “Cloud Service” means any distinct, hosted, supported and operated on-demand solution provided by SAP to
the Customer on behalf of the Reseller, under the Cloud Order Form.
1.7. “Confidential Information” means all information which the disclosing party protects against unrestricted
disclosure to others that the disclosing party or its representatives designates as confidential, internal or
proprietary at the time of disclosure, or should reasonably be understood to be confidential at the time of
disclosure given the nature of the information and the circumstances surrounding its disclosure .
1.8. “Customer” means the entity or individual that has consented to this Agreement by execution of an agreement
with Reseller that references this Cloud GTC or by any other legally binding method of acceptance of this
Agreement.
1.9. “Customer Data” means any content, materials, data and information that Authorized Users enter into the
production system of a Cloud Service or that Customer derives from its use of and stores in the Cloud Service
(e.g. Customer-specific reports). Customer Data and its derivatives will not include SAP’s Confidential
Information.
1.10. “Documentation” means SAP's then-current technical and functional documentation, relating to the Cloud
Services located at https://help.sap.com or which is made available to Customer as part of the Cloud Service,
including technical and functional specifications as updated from time to time in accordance with the
Agreement.
1.11. “Export Laws” means all applicable import, export control and sanctions laws, including without limitation, the
laws of the United States, the EU, and Germany.
1.12. “Feedback” means input, comments or suggestions regarding SAP’s business and technology direction, and
the possible creation, modification, correction, improvement or enhancement of the Cloud Service.
1.13. “Intellectual Property Rights” means patents of any type, design rights, utility models or other similar
invention rights, copyrights and related rights, trade secret, know-how or confidentiality rights, trademarks,
trade names and service marks and any other intangible property rights, whether registered or unregistered,
including applications (or rights to apply) and registrations for any of the foregoing, in any country, arising under
statutory or common law or by contract and whether or not perfected, now existing or hereafter filed, issued,
or acquired.
1.14. “Reseller” means the entity holding the Multiple Award Schedule contract and identified on the Cloud Order
Form.
General Terms and Conditions for SAP Cloud Services (for GSA indirect sales) enNA.v.6-2023 Page 2 of 11
1.15. “Representatives” means a party’s Affiliates, employees, contractors, sub-contractors, legal representatives,
accountants, or other professional advisors.
1.16. “SAP” means the entity identified by the Cloud Order Form as providing the Cloud Service to Customer.
1.17. “SAP Materials” means any materials (including statistical reports) provided, developed or made available by
SAP or via Reseller (independently or with Customer’s or Reseller’s cooperation) in the course of performance
under the Agreement, including in the delivery of any support to Customer. SAP Materials do not include
Customer Data, Customer Confidential Information or the Cloud Service. SAP Materials may also be referred
to in the Agreement as “Cloud Materials”.
1.18. “SAP SE” means SAP SE, the parent company of SAP.
1.19. “Subscription Term” means the initial subscription term and, if applicable, any renewal subscription term of a
Cloud Service identified in the Cloud Order Form.
1.20. “Usage Metric” means the standard of measurement for determining the permitted use for a Cloud Service as
set forth in a Cloud Order Form.
2. USAGE RIGHTS AND RESTRICTIONS
2.1. Grant of Rights
Subject to Reseller’s payment of all fees due to SAP, SAP grants to Customer on behalf of Reseller, a non-
exclusive and non-transferable right to use the Cloud Service (including its implementation and configuration),
SAP Materials and Documentation solely for Customer’s and its Affiliates’ internal business operations.
Customer may use the Cloud Service world-wide, except from countries where such use is prohibited by Export
Laws. Permitted uses and restrictions of the Cloud Service also apply to SAP Materials and Documentation.
2.2. Authorized Users
Customer may permit Authorized Users to use the Cloud Service. Usage is limited to the Usage Metrics and
volumes stated in the Cloud Order Form. Access credentials for the Cloud Service may not be used by more
than one individual, but may be transferred from one individual to another if the original user is no longer
permitted to use the Cloud Service. Customer is responsible for breaches of the Agreement caused by
Authorized Users.
2.3. Verification of Use
Customer will monitor its own use of the Cloud Service and report any use in excess of the Usage Metrics and
volume to Reseller. SAP may monitor use to verify compliance with Usage Metrics, volume and the Agreement.
SAP will be permitted to forward any data regarding use in excess of the Usage Metrics, volume and the
Agreement by Customer to Reseller. Further, such monitoring shall be contingent upon adherence to
Customer’s security requirements, including any requirement for personnel to be cleared prior to accessing
sensitive IT systems or facilities. If Customer’s security requirements are not met, then upon SAP’s request,
Customer will run a self-assessment with tools provided by, and at the direction of SAP to verify Customer’s
compliance with the terms of this Agreement.
2.4. Third Party Web Services
The Cloud Service may include integrations with web services made available by third parties (other than SAP
SE or its Affiliates) that are accessed through the Cloud Service and subject to terms and conditions with those
third parties. These third party web services are not part of the Cloud Service and the Agreement does not
apply to them. SAP is not responsible for the content of these third party web services.
2.5. Mobile Access to Cloud Service
Authorized Users may access certain Cloud Services through mobile applications obtained from third -party
websites such as Android or Apple app store. The use of mobile applications may be governed by the terms
and conditions presented upon download/access to the mobile application and not by the terms of the
Agreement.
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2.6. On-Premise Components
The Cloud Service may include on-premise components that can be downloaded and installed (including
updates) by Customer. The System Availability SLA does not apply to these components. Customer may only
use the on-premise components during the Subscription Term.
3. SAP RESPONSIBILITIES
3.1. Provisioning
SAP provides access to the Cloud Service as described in the Agreement. SAP makes the Cloud Service
available and is responsible for its operation.
3.2. Support
SAP provides support for the Cloud Service as referenced in the Cloud Order Form.
3.3. Security
SAP will implement and maintain appropriate technical and organizational measures to protect the personal
data processed by SAP as part of the Cloud Service as described in the Data Processing Agreement
incorporated in the Cloud Order Form in compliance with applicable data protection law.
3.4. Modifications
3.4.1. Scope
SAP may modify the Cloud Service (including support services, Maintenance Windows and Major Upgrade
Windows), provided that SAP shall not materially degrade the core functionality of the Cloud Service during
the Subscription Term. Any such modifications will not restrict or reduce the capabilities in existence at the
time of execution of this Agreement without written concurrence from the Government Contracting Officer.
3.4.2. Modification Notices
SAP shall provide Customer with reasonable advance notice of modifications to the functionality of the Cloud
Service in accordance with Section 13.4, except for any change to a Maintenance Window or Major Upgrade
Window which shall be in accordance with the Service Level Agreement.
3.4.3. Customer Termination
If the modification materially degrades the Cloud Service and SAP does not provide equivalent functionality,
Customer may terminate the Cloud Order Form for the affected Cloud Service by providing written notice to
SAP and Reseller within 1 month of SAP’s notice. If SAP does not receive timely notice, Customer is deemed
to have accepted the modification.
4. CUSTOMER AND PERSONAL DATA
4.1. Customer Ownership
Customer retains all rights in and related to Customer Data. SAP may use Customer provided trademarks
solely to provide and support the Cloud Service.
4.2. Customer Data
Customer is responsible for Customer Data and entering it into the Cloud Service. Customer grants to SAP
(including SAP SE, its Affiliates and subcontractors) a non -exclusive right to process and use Customer Data
to provide and support the Cloud Service and as set out in the Agreement.
4.3. Personal Data
Customer will collect and maintain all personal data contained in the Customer Data in compliance with
applicable data privacy and protection laws.
4.4. Security
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Customer will maintain reasonable security standards for its Authorized Users’ use of the Cloud Service.
Customer will not conduct or authorize penetration tests of the Cloud Service without advance approval from
SAP.
4.5. Access to Customer Data
4.5.1. During the Subscription Term, Customer can access its Customer Data at any time. Customer may export and
retrieve its Customer Data in a standard format. Export and retrieval may be subject to technical limitations, in
which case SAP and Customer will find a reasonable method to allow Customer access to Customer Data.
4.5.2. Before the Subscription Term expires, Customer may use SAP’s self-service export tools (as available) to
perform a final export of Customer Data from the Cloud Service.
4.5.3. At the end of the Agreement, SAP will delete the Customer Data remaining on servers hosting the Cloud
Service unless applicable law requires retention. Retained data is subject to the confidentiality provisions of
the Agreement.
4.5.4. In the event of third party legal proceedings relating to Customer Data, SAP will cooperate with Customer and
comply with applicable law (both at Customer’s expense) with respect to handling of Customer Data.
5. RESELLER RELATIONSHIP, PRICES AND PAYMENT
5.1. Intentionally left blank
5.2. Intentionally left blank
5.3. Independence of Reseller
Reseller is not an agent of SAP. Reseller is an independent entity with no authority to bind SAP or to make
representations or warranties on SAP’s behalf. SAP will not be liable for reasonably relying on the accuracy
and reliability of written information provided by Reseller. Customer acknowledges and agrees that the Reseller
through which Customer has arranged for the procurement of the Cloud Services is not an agent of SAP.
5.4. No Representations or Warranties
SAP makes no representations or warranties as to Reseller, any authorized distributor or other reseller, or any
other third party, or related to the performance of their products or services, and fully disclaims any such
warranties in accordance with Section 7.
5.5 Payment
Customer shall pay to Reseller on behalf of SAP the fees for the Cloud Service provided hereunder, in the
amount as set forth in the agreement between Reseller and Customer, in accordance with the terms of the
Cloud Order Form.
5.6 Renewal Term
The fees set forth in the Cloud Order Form will be fixed for the committed subscription term. Following the
subscription term of a Cloud Order Form, the subscription may be renewed for one (1) year subscription terms
(each, as applicable, a “Renewal Term”) subject to funding and only for the agreed -upon subscription period
by executing a written order for the Renewal Term. Pricing is established based upon the GSA Schedule Price
List in effect at the time the Renewal Term is entered into. Either party may give the other party written notice
(email acceptable) of non-renewal at least thirty (30) days prior to the end of the relevant subscription ter m.
5.7 Additions to Cloud Order Form
Customer may add additional Authorized Users or other applicable usage metrics during the term of the Cloud
Order Form by executing an addendum or additional schedule with Reseller, as applicable, which shall then
become an integral part of the amended Cloud Order Form. The term of each addendum or schedule shall be
coterminous with the then-current term of the Cloud Order Form irrespective of the effective date of such
addendum and all fees shall be prorated accordingly. Upon renewal of the Cloud Order Form, the term for all
Authorized Users or other fee-based metric added to the Cloud Order Form prior to renewal shall be the same
as specified in the Cloud Order Form.
5.8 Excess Use
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Customer is responsible for monitoring its use of the Service. Customer shall promptly report to SAP any actual
use in excess of the number of Authorized Users (or other applicable usage metric authorized in the Cloud
Order Form). SAP shall be entitled to monitor Customer’s number of Authorize d Users (or other applicable
usage metric authorized in the Cloud Order Form) regarding usage of the Cloud Service to ensure Customer’s
compliance with the Agreement. SAP shall be permitted to forward such data to Reseller. SAP shall invoice
Reseller and Customer shall have the opportunity to execute an agreement with Reseller to pay for any usage
in excess of the usage metrics set forth in the applicable Cloud Order Form. Such fees shall accrue from the
date the excess use began. For the avoidance of doubt, Customer shall not be entitled to claim any reduction
of the fees payable under the Cloud Order Form or reduce the Authorized Users (or other applicable usage
metric) during the term of a Cloud Order Form or renewal.
5.9 No Cancellation
Except as expressly set forth in this Agreement, FAR 52.212-4(l), or the Cloud Order Form, all purchases of
subscriptions hereunder are non-cancelable and all fees incurred prior to the termination date are non-
refundable.
6. TERM AND TERMINATION
6.1 Term
The term of this Agreement begins on the Effective Date set forth in the applicable Cloud Order Form and shall
continue in effect as described in the Cloud Order Form. Termination of individual Cloud Order Forms shall
leave other Cloud Order Forms unaffected.
6.2 Termination
Recourse against the United States for any alleged breach of this Agreement must be made under the terms
of the Federal Tort Claims Act or as a dispute under the contract disputes clause (Contract Disputes Act, 41
U.S.C. Chapter 71) as applicable. SAP shall proceed diligently with performance of this Agreement, pending
final resolution of any request for relief, claim, appeal, or action arising under the Agreement, and comply with
any decision of the Customer. The Agreement shall terminate immediately upon a final judgment obtained
under the Contracts Disputes Act terminating the Agreement for Customer's material breach of any provision
of the Agreement.
SAP may, in its reasonable determination, deactivate Customer’s user name(s) and pass word(s) and/or
temporarily suspend access to the Cloud Service or a portion thereof, if and to the extent SAP can substantiate
that the continued use of the Cloud Service may result in harm to the Cloud Service (including the security of
the systems used to provide the Cloud Service) or other SAP customers, or the rights of third parties, upon
prior written notice to Customer as the circumstances permit.
6.3 Effect of Expiration or Termination
Upon the effective date of termination, Customer’s access to the Cloud Service will be terminated. Customer
shall have the ability to access its Customer Data at any time during the subscription term set forth in the
applicable Order Form, unless earlier terminated pursuant to this Article 6. Customer may export and retrieve
its Customer Data during a subscription term, which will be subject to technical limitations caused by factors
such as (i) the availability of self-service extraction tools compatible with the Cloud Service, (ii) the size of
Customer’s instance of the Cloud Service; and (iii) the frequency and/or timing of the export and retrieval.
6.4 Survival
Articles 5, 8, 9, 10, 11, 12 and 13 shall survive the expiration or termination of this Agreement.
7. WARRANTIES
7.1. Compliance with Law
Each party warrants its current and continuing compliance with all laws and regulations applicable to it in
connection with:
(a) In the case of SAP, the operation of SAP’s business as it relates to the Cloud Service; and
(b) In the case of Customer, Customer Data and Customer’s use of the Cloud Service.
General Terms and Conditions for SAP Cloud Services (for GSA indirect sales) enNA.v.6-2023 Page 6 of 11
7.2. Good Industry Practices
SAP warrants that it will provide the Cloud Service:
(a) in substantial conformance with the Documentation; and
(b) with the degree of skill and care reasonably expected from a skilled and experienced global supplier of
services substantially similar to the nature and complexity of the Cloud Service.
7.3. Remedy
7.3.1. Provided Customer (or Reseller on Customer’s behalf) notifies SAP in writing with a specific description of the
Cloud Service’s non-conformance with the warranty in Section 7.2 without undue delay and SAP validates the
existence of such non-conformance, SAP will, at its option and in accordance with Section 7.3.3:
(a) correct or replace the non-conforming Cloud Service, or
(b) if SAP fails to correct the non-conformance after using reasonable commercial efforts, terminate the
access to the non-conforming Cloud Service.
7.3.2. The remedies in Section 7.3.1 do not apply to trivial or non-material cases of non-conformance and are
Customer’s sole and exclusive remedies and SAP’s entire liability for breach of the warranty under Section
7.2. The written notification of any non-conformance by Customer (or Reseller on Customer’s behalf) must
include sufficient detail for SAP to analyze the alleged non-conformance. Customer must provide commercially
reasonable assistance to SAP in analyzing and remediating any non-conformance of the Cloud Service.
7.3.3. SAP will consult with Reseller to define a reasonable amount:
(a) by which Reseller may reduce the subscription fees for the non-conforming Cloud Services, in case
Reseller has not already paid them, or
(b) if Reseller has already paid the subscription fees for the non-conforming Cloud Services, which SAP will
refund to Reseller to reflect the non-conformance (unless such refund is prohibited by Export Laws).
7.3.4. SAP may fulfill its warranty obligations with Customer or Reseller on Customer’s behalf. To the extent that SAP
fulfills its warranty obligations under Section 7.3.3 via Reseller, Customer will not have any claim against SAP
for a breach of the warranty in Section 7.2.
7.4. System Availability
7.4.1. SAP warrants to maintain an average monthly system availability for the production system of the Cloud
Service as defined in the applicable Service Level Agreement or Supplement (“SLA”).
7.4.2. Customer’s sole and exclusive remedy for SAP’s breach of the SLA is the issuance of a credit as described in
the SLA, whereby the service level credit will be calculated based on the non -discounted subscription fee set
out in the order form agreed between SAP and Reseller. Customer must notify Reseller in writing (email
permitted) within 21 business days after each calendar month in which SAP does not meet the SLA, so that
Reseller can follow SAP’s posted credit claim procedure. When the validity of the service credit is confirmed
by SAP in writing (email permitted) to Reseller, SAP will issue the credit to Reseller to forward to Customer.
7.5. Warranty Exclusions
The warranties in Sections 7.2 and 7.4 will not apply if:
(a) the Cloud Service is not used in accordance with the Agreement or Documentation;
(b) any non-conformity is caused by Reseller, Customer, another third party, or by any product, database,
content or service not provided by SAP; or
(c) the Cloud Service was provided for no fee or is a trial license of the Cloud Service.
7.6. Disclaimer
Except as expressly provided in the Agreement, neither SAP nor its subcontractors make any representation
or warranties, express or implied, statutory or otherwise, regarding any matter, including the merchantability,
suitability, originality, or fitness for a particular use or purpose, non-infringement or results to be derived from
the use of or integration with any products or services provided under the Agreement, or that the operation of
any products or services will be secure, uninterrupted or error free. Customer agrees that it is not relying on
General Terms and Conditions for SAP Cloud Services (for GSA indirect sales) enNA.v.6-2023 Page 7 of 11
delivery of future functionality, public comments or advertising of SAP or product roadmaps in obtaining
subscriptions for any Cloud Service.
8. THIRD PARTY CLAIMS
8.1. Claims Brought Against Customer
8.1.1. SAP will defend Customer against claims brought against Customer and its Affiliates by any third party alleging
that Customer’s and its Affiliates’ use of the Cloud Service infringes or misappropriates a patent claim,
copyright or trade secret right. SAP will indemnify Customer against all damages finally awarded against
Customer (or the amount of any settlement SAP enters into) with respect to these claims.
8.1.2. SAP’s obligations under Section 8.1 will not apply if the claim results from:
(a) use of the Cloud Service in conjunction with any product or service not provided by SAP;
(b) use of the Cloud Service provided for no fee;
(c) any use of the Cloud Service not permitted under the Agreement.
8.1.3. If a third party makes a claim or in SAP’s reasonable opinion is likely to make such a claim, SAP may at its
sole option and expense:
(a) procure for Customer the right to continue using the Cloud Service under the terms of the Agreement ; or
(b) replace or modify the Cloud Service to be non-infringing without a material decrease in functionality.
If these options are not reasonably available, SAP may terminate Customer’s subscription to the affected Clou d
Service upon written notice.
8.1.4. SAP expressly reserves the right to cease such defense of any claim(s) if the applicable Cloud Service is no
longer alleged to infringe or misappropriate the third party’s rights.
8.2. Customer Responsibilities
Customer shall be responsible for (i) any use of the Cloud Service in violation of any applicable law or
regulation; or (ii) an allegation that the Customer Data or Customer’s use of the Cloud Service in violation of
this Agreement violates, infringes or misappropriates the rights of a third party. The foregoing shall apply
regardless of whether such damage is caused by the conduct of Customer and/or its Authorized Users or by
the conduct of a third party using Customer's access credentials.
8.3. Conditions
The obligations under this Article 8 are conditioned on (a) the Customer timely notifying SAP in writing of any
such claim, provided however that a party’s failure to provide or delay in providing such notice shall not relieve
a party of its obligations under this Article 8 except to the extent such failure or delay prejudices the defense
(b) the party who is obligated hereunder to defend a claim having the right to control the defense of such claim
to the extent permitted by 28 U.S.C. §516; and (c) the party against whom a third party claim is brought
reasonably cooperating in the defense of such claim. Any settlement of any claim shall not include a financial
or specific performance obligation on or admission of liability by the party against whom the clai m is brought,
provided however that SAP may settle any claim on a basis requiring SAP to substitute for the Cloud Service
any alternative substantially equivalent non -infringing services. SAP will have the opportunity to intervene in
any suit or claim filed against the Customer, at its own expense, through counsel of its own choosing. Neither
party shall undertake any action in response to any infringement or misappropriation, or alleged infringement
or misappropriation that is prejudicial to the other party’s rights. Nothing contained herein shall be construed
in derogation of the U.S. Department of Justice’s right to defend any claim or action brought against the U.S.,
pursuant to its jurisdictional statute 28 U.S.C. §516.
8.4. Exclusive Remedy
The provisions of Section 8 state the sole, exclusive, and entire liability of the parties, their Affiliates, Business
Partners and subcontractors to the other party, and is the other party’s sole remedy, with respect to covered
third party claims and to the infringement or misappropriation of third party intellectual property rights.
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9. LIMITATION OF LIABILITY
9.1. No Liability
9.1.1. SAP, its licensors or subcontractors will not be responsible or liable under the Agreement:
(a) if a Cloud Service is not used in accordance with the Documentation;
(b) if the defect or liability is caused by Reseller, Customer or any third party product or service;
(c) if the Cloud Service is used in conjunction with any product or service not provided by SAP;
(d) for any Customer activities not permitted under the Agreement; or
(e) for any claims or damages arising from inherently dangerous use of any of the Cloud Services provided
under or in connection with the Agreement.
9.2. No Cap on Liability
Neither party’s liability is capped for damages resulting from:
(a) the parties’ obligations under Sections 8.1.1 or 8.2 (excluding SAP’s obligation under Section 8.1.1 where
the third party claim(s) relates to Cloud Services not developed by SAP);
(b) death or bodily injury arising from either party’s gross negligence or willful misconduct; and/ or
(c) Customer’s unauthorized use of any Cloud Service or any failure by Customer to pay Reseller any fees
due for the Cloud Services.
9.3. Liability Cap
Except as set forth in Section 9.1, the maximum aggregate liability of either party (or its respective Affiliates or
SAP’s subcontractors) to the other or to any other person or entity for all events (or series of connected ev ents)
arising in any twelve (12)-month period will not exceed the annual subscription fees paid by Customer to
Reseller for the applicable Cloud Service associated with the damages for that twelve (12)-month period. Any
“twelve (12)-month period” commences on the Subscription Term start date or any of its yearly anniversaries.
NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS SECTION SHALL BE DEEMED TO IMPAIR
THE U.S. GOVERNMENT’S RIGHT TO RECOVER FOR FRAUD OR CRIMES ARISING OUT OF, OR
RELATED TO, THIS AGREEMENT UNDER ANY FEDERAL FRAUD STATUTE, INCLUDING THE FALSE
CLAIMS ACT, 31 U.S.C. §§ 3729-3733.
9.4. Exclusion of Damages
In no case will:
(a) either party (or its respective Affiliates or SAP’s subcontractors) be liable to the other party for any special,
incidental, consequential, or indirect damages, loss of goodwill or business profits, work stoppage or for
exemplary or punitive damages; and
(b) SAP be liable for any damages caused by any Cloud Service provided for no fee.
9.5. Extension to group members
Any limitations to the liability and obligations of SAP according to th is Section 9 will also apply for the benefit
of SAP SE and any of its Affiliates and their respective licensors.
9.6. SAP will not be obliged to provide an indemnity or damages where Customer has been fully compensated or
indemnified for the same loss or damage under its agreement with Reseller.
10. INTELLECTUAL PROPERTY RIGHTS
10.1. SAP Ownership
10.1.1. Except for any rights expressly granted to Customer under the Agreement, SAP, SAP SE, their Affiliates or
licensors own all Intellectual Property Rights in and any derivative works of:
(a) the Cloud Service;
(b) SAP Materials;
(c) Documentation; and
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(d) any services, design contributions, related knowledge or processes, whether or not developed for
Customer.
Customer shall execute such documentation and take such other steps as is reasonably necessary to secure
SAP’s or SAP SE’s title over such rights.
10.2. Acceptable Use Policy
With respect to the Cloud Service, Customer will not:
(a) copy, translate, disassemble, decompile, make derivative works, or reverse-engineer the Cloud Service
or SAP Materials (or attempt any of the foregoing);
(b) enter, store, or transfer any content or data on or via the Cloud Service that is unlawful or infringes any
Intellectual Property Rights;
(c) circumvent or endanger its operation or security of the Cloud Service; or
(d) remove SAP’s copyright and authorship notices.
11. CONFIDENTIALITY
11.1. Use of Confidential Information
11.1.1. The receiving party shall:
(a) maintain all Confidential Information of the disclosing party in strict confidence, taking steps to protect the
disclosing party’s Confidential Information substantially similar to those steps that the receiving party takes
to protect its own Confidential Information, which shall not be less than a reasonable standard of care;
(b) not disclose or reveal any Confidential Information of the disclosing party to any person other than its
Representatives whose access is necessary to enable it to exercise its rights or perform its rights or
perform its obligations under the Agreement and who are under obligations of confidentiality substantially
similar to those in Section 11;
(c) not use or reproduce any Confidential Information of the disclosing party for any purpose outside the scope
of the Agreement; and
(d) retain any and all confidential, internal, or proprietary notices or legends which appear on the original and
on any reproductions.
11.1.2. Customer shall not disclose any information about the Agreement, its terms and conditions, the pricing or any
other related facts to any third party.
11.1.3. Confidential Information of either party disclosed prior to execution of the Agreement will be subject to Section
11.
11.2. Compelled Disclosure
The receiving party may disclose the disclosing party's Confidential Information to the extent required by law,
regulation, court order or regulatory agency; provided, that the receiving party required to make such a
disclosure uses reasonable efforts to give the disclosing party reasonable prior notice of such required
disclosure (to the extent legally permitted) and provides reasonable assistance in contesting the required
disclosure, at the request and cost of the disclosing party. The receiving party an d its Representatives shall
use commercially reasonable efforts to disclose only that portion of the Confidential Information which is legally
requested to be disclosed and shall request that all Confidential Information that is so disclosed is accorded
confidential treatment. Federal agencies are subject to the Freedom of Information Act, 5 U.S.C. § 552, which
requires that information that does not fall under certain exceptions must be released when requested and,
therefore, some information may be released despite being characterized as “confidential” by the disclosing
party.
11.3. Exceptions
The restrictions on use or disclosure of Confidential Information will not apply to any Confidential Information
that:
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(a) is independently developed by the receiving party wi thout reference to the disclosing party’s Confidential
Information;
(b) has become generally known or available to the public through no act or omission by the receiving party;
(c) at the time of disclosure, was known to the receiving party free of confidentiality restrictions;
(d) is lawfully acquired free of restriction by the receiving party from a third party having the right to furnish
such Confidential Information; or
(e) the disclosing party agrees in writing is free of confidentiality restrictions.
11.4. Destruction and Return of Confidential Information
Upon the disclosing party's request, the receiving party shall promptly destroy or return the disclosing party's
Confidential Information, including copies and reproductions of it. The obligation to destroy or return
Confidential Information shall not apply:
(a) if legal proceedings related to the Confidential Information prohibit its return or destruction, until the
proceedings are settled or a final judgment is rendered;
(b) to Confidential Information held in archive or back-up systems under general systems archiving or backup
policies; or
(c) to Confidential Information the receiving party is legally entitled or required to retain.
12. FEEDBACK
Customer may at its sole discretion and option provide SAP with Feedback. In s uch instance, SAP, SAP SE
and its Affiliates may in their sole discretion retain and freely use, incorporate or otherwise exploit such
Feedback without restriction, compensation or attribution to the source of the Feedback .
13. MISCELLANEOUS
13.1. Severability
If any provision of the Agreement is held to be wholly or in part invalid or unenforceable, the invalidity or
unenforceability will not affect the other provisions of the Agreement. No Waiver
A waiver of any breach of the Agreement is not deemed a waiver of any other breach.
13.2. Electronic Signature
Electronic signatures that comply with applicable law are deemed original signatures.
13.3. Trade Compliance
13.3.1. SAP and Customer shall comply with Export Laws in the performance of this Agreement. SAP Confidential
Information is subject to Export Laws. Customer, its Affiliates, and Authorized Users shall not directly or
indirectly export, re-export, release, or transfer Confidential Information in violation of Export Laws. Customer
is solely responsible for compliance with Export Laws related to Customer Data, including obtaining any
required export authorizations for Customer Data. Customer shall not use the Cloud Service from
Crimea/Sevastopol, Cuba, Iran, the People's Republic of Korea (North Korea), the so-called Luhansk Peoples
Republic (LNR) and Donetsk Peoples Republic (DNR) or Syria.
13.3.2. Upon SAP’s request, Customer shall provide information and documents to support obtaining an export
authorization. Upon written notice to Customer SAP may immediately terminate Customer’s subscription to the
affected Cloud Service if:
(a) the competent authority does not grant such export authorization within 18 months; or
(b) Export Laws prohibit SAP from providing the Cloud Service to Customer.
13.4. Notices
All notices will be in writing and given when delivered to the address set forth in a Cloud Order Form. Notices
from SAP to Customer may be in the form of an electronic notice to Customer’s authorized representative or
administrator. SAP may provide notice of modifications to the Cloud Service under Section 3.4.2 via
Documentation, release notes or publication. System notifications and information from SAP relating to the
General Terms and Conditions for SAP Cloud Services (for GSA indirect sales) enNA.v.6-2023 Page 11 of 11
operation, hosting or support of the Cloud Service can also be provided within the Cloud Service, or made
available via the SAP Support Portal.
13.5. Assignment
Customer may not, without SAP’s prior written consent, assign, delegate, pledge or otherwise transfer this
Agreement, or any of its rights or obligations under this Agreement, or any SAP materials or SAP Confidential
Information, to any party, whether voluntarily or by operation of law, including by way of sale of assets, merger
or consolidation. Assignment by SAP is subject to FAR 52.232 -23 “Assignment of Claims” (May 2014) and
FAR subpart 42.12 “Novation and Change-of-Name Agreements.”
13.6. Subcontracting
SAP may subcontract parts of the Cloud Service to third parties. SAP is responsible for breaches of the
Agreement caused by its subcontractors.
13.7. Relationship of the Parties
The parties are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary or
employment relationship between the parties is created by the Agreement.
13.8. Force Majeure
In accordance with GSAR 552.212-4(f), Any delay in performance (other than for the payment of amounts due)
caused by conditions beyond the reasonable control of the performing party is not a breach of the Agreement.
The time for performance will be extended for a period equal to the duration of the conditions p reventing
performance.
13.9. Governing Law
This Agreement and any claims arising out of or relating to this Agreement and its subject matter shall be
governed by and construed under United States Federal law. Venue and statute of limitations shall be
established by applicable Federal law. The United Nations Convention on Contracts for the International Sale
of Goods and any conflicts of law principles and the Uniform Computer Information Transactions Act (where
enacted) will not apply to the Agreement.
13.10. Waiver of Right to Jury Trial
Each party waives any right it may have to a jury trial for any claim or cause of action arising out of or in relation
to the Agreement.
13.11. Entire Agreement
The Agreement constitutes the complete and exclusive statement of the agreement between SAP and
Customer in connection with the parties’ business relationship related to the subject matter of the Agreement.
All previous representations, discussions, and writings (including any confidentiality agreements) are merged
in and superseded by the Agreement and the parties disclaim any reliance on them. The Agreement may be
modified solely in writing signed by both parties, except as permitted under Section 3.4. This Agreement,
however, shall not take precedence over any specific, negotiated terms contained in a Cloud Order Form.
Terms and conditions of any Customer-issued purchase order shall have no force and effect, even if SAP
accepts or does not otherwise reject the purchase order.