HomeMy WebLinkAboutStaff Report 2503-4397CITY OF PALO ALTO
CITY COUNCIL
Monday, June 02, 2025
Council Chambers & Hybrid
5:30 PM
Agenda Item
7.Approval of Contract Amendment Number 4 to Contract Number C16166822 with ARC
Document Solutions in the Amount of $1,020,000, Bringing the New Total Not To Exceed
to $3,855,340, for Copiers/Printers to increase; CEQA Status - Not a Project
City Council
Staff Report
From: City Manager
Report Type: CONSENT CALENDAR
Lead Department: Administrative Services
Meeting Date: June 2, 2025
Report #:2503-4397
TITLE
Approval of Contract Amendment Number 4 to Contract Number C16166822 with ARC
Document Solutions in the Amount of $1,020,000, Bringing the New Total Not To Exceed to
$3,855,340, for Copiers/Printers to increase; CEQA Status - Not a Project
RECOMMENDATION
Staff recommends the City Council approve and authorize the City Manager or their designee to
execute Amendment No. 4 to Contract No. C1616822 (Attachment A) with ARC Document
Solutions (ARC) to extend the term of the contract for three additional years from July 1, 2025,
to June 30, 2028 and increase the not-to-exceed amount by $1,020,000 for managed print
services. This amendment results in a revised total contract total not-to-exceed of $3,855,340.
BACKGROUND
The City of Palo Alto uses multifunctional copier, printer, fax and scanner machines and related
maintenance services citywide provided by ARC in a five-year contract established in 20161,
with a not to exceed value of $1.7 million over the five-year term. The contract was amended in
2022 for an additional three-year term2 and included the addition of utility bill printers. This
contract was originally entered into in place of an expired Toshiba copier lease agreement. The
ARC contract implemented new multifunctional machines under a managed print services
model providing standard copy and scanning functions and link via the cloud to the ARC
document storage platform. The new machines replaced the City’s prior fleet of standard office
copiers. Staff evaluated options from several service providers through cooperative pricing
arrangements and determined that ARC offered the best combination of price and features.
1City Council, November 14, 2026, Managed Print Services Contract with ARC;
2City Council, November 14, 2022: Approval of Contract Amendment Number 3 to Contract Number C16166822 with ARC Document Solutions
for Copiers/Printers to Extend the Term of the Contract for Three Additional Years and to Decrease the Annual Amount by $102,068 to
$306,000 Per Year and a Total Contract Not to Exceed amount of $2,835,340;
https://cityofpaloalto.primegov.com/Public/CompiledDocument?meetingTemplateId=9108&compileOutputType=1
Offerings from ARC, Cannon, EIS-Xerox, Toshiba, Ricoh, Sharp and CT Konica, and KBA-Kyocera
were reviewed during this process.
3. This contract has been adjusted to take into account the
outsourcing of utility bill printing.
ANALYSIS
FISCAL/RESOURCE IMPACT
3 City Council, April 14, 2025, Professional Services Contract with InfoSend;
ENVIRONMENTAL REVIEW
Council action on this item is not a project as defined by the California Environmental Quality
Act (CEQA) because the contract for printing and copier services is a continuing administrative
or maintenance activity. CEQA Guidelines section 15378(b)(2).
Attachment A: ARC Document Solutions, C16166822 Amendment No. 4
:
Lauren Lai, Administrative Services Director
Vers.: Aug. 5, 2019
Page 1 of 14
AMENDMENT NO. 4 TO CONTRACT NO. C16166822
BETWEEN THE CITY OF PALO ALTO AND
ARC DOCUMENT SOLUTIONS
This Amendment No. 3 (this “Amendment”) to Contract No.C16166822 (the “Contract” as
defined below) is entered into as of June 2, 2025, by and between the CITY OF PALO ALTO, a
California chartered municipal corporation (“CITY”), and ARC DOCUMENT SOLUTIONS, a Texas
limited liability company, located at15091 Wicks Blvd, San Leandro, California, 94577,
(“CONSULTANT”). CITY and CONSULTANT are referred to collectively as the “Parties” in this
Amendment.
R E C I T A L S
A. The Contract (as defined below) was entered into by and between the Parties hereto
for the provision of Copier Equipment, Software, and Services, as detailed therein, with an annual
not-to-exceed amount of $367,068 for 5 years for a not-to-exceed amount of $1,835,340, as
detailed therein.
B. The Parties amended the Contract via Amendment No. 1 to increase the annual not-
to-exceed amount from $367,068 to $408,068 for contract years 4 and 5 to cover higher-than-
anticipated use of the Services during certain months of the year, and thereby increasing the not-
to-exceed amount of the Contract from $1,835,340 to $1,917,340, as detailed therein.
C. The Parties amended the Contract via Amendment No. 2 to extend the term of the
Contract by 6 months, from December 31, 2021 to June 30, 2022, as detailed therein.
D. The Parties amended the Contract via Amendment No. 3 to extend the term of the
Contract for three additional years from June 30, 2022 to June 30, 2025, and to decrease the
annual not-to-exceed amount from $408,068 to $306,000 per year, for a new Contract total not-to-
exceed amount of $2,835,340, as detailed therein.
E. The Parties now wish to amend the Contract to extend the term of the Contract for
three additional years from June 30, 2025 to June 30, 2028, and to increase the annual not-to-
exceed amount from $306,000 to $340,000 per year, for a new Contract total not-to-exceed
amount of $3,855,340, as detailed herein.
NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions of
this Amendment, the Parties agree:
SECTION 1. Definitions. The following definitions shall apply to this Amendment:
a. Contract. The term “Contract” shall mean Contract No. C16166822
between CONSULTANT and CITY, dated December 1, 2017, as amended by:
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 2 of 14
Amendment No.1, dated December 10, 2018
Amendment No.2, dated February 7, 2022
Amendment No.3, dated September 12,2022
b. Other Terms. Capitalized terms used and not defined in this Amendment
shall have the meanings assigned to such terms in the Contract.
SECTION 2. Section 2, “EXHIBITS,” of the Contract is hereby amended to read as follows:
“2. EXHIBITS. The following exhibits are attached to and made a part of this Agreement:
“A” – Scope of Services
“A-1” – Exhibits
“B” – Schedule of Performance
“C” – Schedule of Fees
“D” – Insurance Requirements
“E” – IT Security Requirements
CONTRACT IS NOT COMPLETE UNLESS ALL INDICATED EXHIBITS ARE ATTACHED.”
SECTION 3. Section 3, “TERM,” of the Contract is hereby amended to read as follows:
“3. TERM. The term of this Agreement is from 12/01/2016 to 06/30/2028 inclusive, subject to the
provisions of Sections R and W of the General Terms and Conditions. The Term of this Agreement
shall be for (102) one hundred two months (“Term”), beginning on the date of installation.
Thereafter, the term of this Agreement shall be renewed only upon mutual agreement, unless
otherwise terminated by either party.”
SECTION 4. Section 5, “COMPENSATION FOR ORIGINAL TERM,” of the Contract is hereby
amended to read as follows:
“5. COMPENSATION FOR ORIGINAL TERM. CITY shall pay and CONSULTANT agrees to accept as
not-to-exceed compensation for the full performance of the Services and reimbursable expenses, if
any:
Not to exceed a maximum annual sum in Year 1, Year 2, and Year 3 of three
hundred sixty seven thousand sixty eight dollars ($367,068), in Year 4 and Year 5 of
four hundred eight thousand sixty eight dollars ($408,068), in Year 6, Year 7, and
Year 8 of three hundred six thousand dollars ($306,000), and in Year 9, Year 10, and
Year 11 of three hundred forty thousand dollars ($340,000) for a total not-to-
exceed maximum compensation amount of the Agreement of three million eight
hundred fifty-five thousand three hundred forty dollars ($3,855,340).
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 3 of 14
CONTRACTOR agrees that it can perform the Services for an amount not to exceed the total
maximum compensation set forth above. Any hours worked or services performed by
CONTRACTOR for which payment would result in a total exceeding the maximum amount of
compensation set forth above for performance of the Services shall be at no cost to CITY.”
SECTION 5. The following exhibits to the Contract are hereby amended or added, as
indicated below, to read as set forth in the attachments to this Amendment, which are hereby
incorporated in full into this Amendment and into the Contract by this reference:
a. Exhibit “A” entitled “SCOPE OF SERVICES, AMENDMENT NO. 4”, AMENDED,
REPLACES PREVIOUS.
b. Exhibit “A-1” entitled “EQUIPMENT, AMENDMENT NO. 4”,AMENDED,
REPLACES PREVIOUS.
c. Exhibit “C” entitled “SCHEDULE OF FEES, AMENDMENT NO. 4”, AMENDED,
REPLACES PREVIOUS.
SECTION 6. Legal Effect. Except as modified by this Amendment, all other provisions of the
Contract, including any exhibits thereto, shall remain in full force and effect.
SECTION 7. Incorporation of Recitals. The recitals set forth above are terms of this
Amendment and are fully incorporated herein by this reference.
(SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.)
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 4 of 14
SIGNATURES OF THE PARTIES
IN WITNESS WHEREOF, the Parties have by their duly authorized representatives executed
this Amendment effective as of the date first above written.
CITY OF PALO ALTO
City Manager
APPROVED AS TO FORM:
City Attorney or designee
ARC DOCUMENT SOLUTIONS
Officer 1
By:
Name:
Title:
Officer 2
By:
Name:
Attachments:
EXHIBIT A: SCOPE OF SERVICES, AMENDMENT NO.4 (AMENDED, REPLACES PREVIOUS)
EXHIBIT A-1: EQUIPMENT, AMENDMENT NO.4 (AMENDED, REPLACES PREVIOUS)
EXHIBIT C: SCHEDULE OF FEES, AMENDMENT NO.4 (AMENDED, REPLACES PREVIOUS)
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Tyler Kuruneru
Regional Vice President
John J Zulli III
Executive Vice President of Operations
Vers.: Aug. 5, 2019
Page 5 of 14
EXHIBIT A
SCOPE OF SERVICES, AMENDMENT NO.4
(AMENDED, REPLACES PREVIOUS)
SUMMARY
ARC Document Solutions, LLC (“ARC”) will provide the Equipment, Software, and Services
outlined in Exhibit A-1 (Equipment) and Exhibit C of this Agreement.
IMPLEMENTATION: ARC shall plan and coordinate with the CITY of Palo Alto (“CITY”) a
phased in implementation process of agreed to brand(s) and models of multi-functional
printers, any other equipment (scanners), and the Abacus Managed Print Services (MPS)
software. ARC’s implementation process shall include assessment of each implementing CITY
department’s business work processes. The implementation shall also provide adequate MPS
and equipment use training. The implementation process shall adequately assist the CITY in
maximizing its use of the managed print services technology and the equipment technology,
both of which allow the CITYs to print less and increase use of the CITY’s electronic document
management practices. The implementation schedule can be found in Exhibit B (Schedule of
Performance) of this Agreement.
SERVICE LEVEL: During the Term, ARC shall provide onsite service and/or remote service (when
access is allowed by CITY) during normal business hours (“Services”). Diagnosis will be
performed within a 4-8 hour timeframe and resolution, when feasible, within 48 hours.
ONGOING SUPPORT, INSTALLATION, RELOCATIONS & REINSTALLATIONS: ARC and CITY agree
to meet, as needed, to discuss service, volume, and/or new technologies. CITY agrees the
Equipment shall not be relocated without the prior written approval of ARC. Relocation and
software re-installation fees will be assessed at the time of the request at $150.00 per hour.
CITY agrees not to allow any sub-tenants with additional networks to use or access ARC
Equipment without the prior approval of ARC.
CITY may option to have ARC change out the brand and/or model of equipment at any one or
more locations. If the CITY places three (3) service calls on any given Multifunctional Device
(MFD) copier within a month, ARC will escalate to the equipment manufacturer. If the MFD
copier has not been fixed and the issue(s) still persists within ninety (90) days, a like-for-like
copier equipment (L4L) will be rendered. CITY is advised by ARC to limit equipment variety
wherever possible in order to sustain end user consistency of equipment use within the MPS
environment. CITY may option to have ARC replace any equipment at any location that is
found to be deficient in performance. CITY may at any time exercise its option to have ARC
remove any of the equipment ARC provides at any location without penalty or cost to the
CITY.
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 6 of 14
PAPER SUPPLY: Included as part of the service, ARC will supply copier/printer paper in the
type/grade required by the city. ARC will be remotely monitoring paper usage, toner usage,
and all equipment activity, in an effort to maintain 100% uptime performance. Paper will be
automatically delivered to the various departments where equipment is located, based on the
appropriately monitored usage levels of each equipment unit. This means the intervals and
amounts of cases of paper shipped will vary by location based on usage rates in each location.
ONSITE SUPPORT: CONSULTANT to Provide One (1) Part-Time Onsite Employee to replace
paper and toner at all scheduled locations.
HARD‐DRIVE SECURITY PROCEDURES for multi‐function devices at ARC MPS Locations:
Removal of existing customer data and information from a machine’s hard disk drive at
replacement or return at end of term:
For Xerox devices: Jobs may be written to nonvolatile memory (e.g. to a hard drive) during
processing. Generally, when a job finishes, this data is deleted but may still be recoverable
using forensic tools. Image overwrites is effective at eliminating this job data from the hard
drive once the data is no longer needed. Xerox also scrambles the data with the user data
encryption feature. This further protects data at rest from unauthorized access.
Countermeasures are built into products to reduce this risk. ARC will be enabling the following
features upon deployment:
• Immediate Job Overwrite or Immediate Image Overwrite is a feature that deletes
and overwrites (with a specific data pattern) disk sectors that temporarily contain
electronic image data. Products that use hard disk drives to store job data initiate this
process at the completion of each job. This conforms to NIST Special Publication 800-88
Rev1. This should be enabled (and is by default on many products).
• On Demand Image Overwrite is a manually initiated (can also be scheduled) feature
that deletes and overwrites (with a specific data pattern) every sector of any partitions
of the hard drive that may contain customer data. The device will be offline for a period
of 20 minutes to one hour while this is completed. This conforms to NIST Special
Publication 800- 88 Rev1. ODIO is effective as an extra protection step when the utmost
in security is needed.
• Disk or User Data Encryption is a feature which encrypts all partitions of the hard
drive that may contain customer data with AES encryption. This should be enabled
(and is by default on many products). Encryption can be used in combination with
either Overwrite feature.
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 7 of 14
For any other brand of ARC provided multifunctional printer devices: The technology and
means may differ according to brand. ARC and the City will address by Contract amendment.
Lease Buyout Provision
As required by the agreement, ARC will provide like-for-like, updated equipment, as needed,
by the CITY. ARC will obtain equipment through purchases, and leasing options, at ARC’s
discretion. Leasing options will not exceed 60 months. In the event, after the two-year
agreement expires, the CITY replaces ARC with a new provider, it is understood by all parties
that the new provider will assume full fiduciary responsibility for all outstanding lease
obligations owed to the leasing party/parties by ARC, for all equipment under the contract,
beginning on the day termination of service occurs. Equipment owned by ARC, deployed and
residing with the CITY under the contract, will be returned within 30 calendar days after
termination of services occurs. The CITY will be responsible for all costs associated with
deinstallation, removal, and transportation of the ARC-owned equipment to an agreed-to
ARC facility.
For any non‐ARC provided, decommissioned multifunctional printer devices: at the request
of the City, ARC will e-waste the machines for a fee of $125 per unit and offer two options:
• Remove and leave the Hard Drive to the City
OR
• Format the Hard Drive (this takes 1-5 hours depending on the amount of information
stored)
When ARC is removing or replacing any Multifunctional Printer devices, a sign off certification
sheet validating the removal of customer data and information will be provided to the City’s IT
department.
ABACUS V.5 TRACKING SOFTWARE:
• Implement Abacus to enable/encourage continuous improvement of sustainable
printing practices with Rules Based Printing to reduce hardcopy/color printing/costs,
to encourage paperless workflows and redirect large print jobs to the print center.
Print Retrieval to improve confidentiality and to eliminate wasted prints saving
paper.
• Print and Copy Tracking to identify, track and allocate costs to appropriate departments
• Print & Archive / Scan to Archive workflow to SkySite InfoLink
• Data Cost Agent to automatically replenish toner for networked devices and reduce
admin time managing ink/toner/paper inventory, proactively monitor error
messages and create a more proactive approach to printer support to reduce
downtime.
• Serverless means you don’t need to have a separate print server anymore. All the
print drivers and defaults are deployed and managed from Abacus software. *You
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 8 of 14
do still need a server for Abacus, but that's the only requirement
• With Serverless printing the print device fleet can be segmented to allow for
cleaner management of print devices, showing the end users only the print
devices they need.
• Abacus 5 is more secure and uses current SSL and TLS protocols for communication.
• Abacus 5 can centrally manage scanning on the devices, removing the need to
configure scanning on each individual device. Scan to Email and/or folder is
controlled via Abacus and deployed to the devices via the Abacus interface.
• The Scan to Desk feature allows the users to initiate a scan from the device and
save the file at their desk to any location via the Abacus client. This feature
removes the need to have SMB shares where scans are stored and orphaned.
Software to include Abacus; Print Management User Licenses (705 Users), Abacus Print
Management Device Licenses (69 Devices), On-Site Installation & Training, Annual Support,
Installation of RFID Card Readers to all MFD copiers.
REPORTING: ARC will provide reports to CITY of Palo Alto’s Department / Division level
managers on established intervals (monthly and quarterly). ARC will provide enterprise-wide
activity reports quarterly to the CITY’s executive and environmental management. Reports
will range in detail from equipment usage activity to individual desktop user activity. ARC
representatives are available to help review and interpret report data as needed.
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 9 of 14
EXHIBIT A‐1
EQUIPMENT, AMENDMENT NO.4
(AMENDED, REPLACES PREVIOUS)
City of Palo Alto- Accounts Payable
Office
Xerox WC 6655 E1B082364 MFD-Color Subject to
Upgrade
City of Palo Alto- Admin/Accounting -
4th Floor
XEROX WC 7830 MX1058297 MFD-Color Subject to
Upgrade
City of Palo Alto- Airport XEROX WC 7830 MX1058301 MFD-Color Subject to
Upgrade
City of Palo Alto- Art Center XEROX WC 7835 MX1058311 MFD-Color Subject to
Upgrade
City of Palo Alto- Bayland Nature
Center
XEROX WC 7835 MX1058306 MFD-Color Subject to
Upgrade
City of Palo Alto- Baylands Ranger
Station
XEROX WC 7830 MX1057986 MFD-Color Subject to
Upgrade
City of Palo Alto- Children's Library XEROX WC 7830 MX1057938 MFD-Color Subject to
Upgrade
City of Palo Alto- Children's Theatre XEROX WC 7845 MX4493284 MFD-Color Subject to
Upgrade
City of Palo Alto- City Clerk AltaLink C8170 EFQ268784 MFD-Color Updated
Printer
City of Palo Alto- City Manager XEROX WC 7855 MX4493685 MFD-Color Subject to
Upgrade
City of Palo Alto- College Terrace
Library
XEROX WC 7845 MX4494617 MFD-Color Subject to
Upgrade
City of Palo Alto- Cubberly D-4 XEROX WC 7855 MX4493711 MFD-Color Subject to
Upgrade
City of Palo Alto- Cubberly Main
Office T2
XEROX WC 7845 MX4494848 MFD-Color Subject to
Upgrade
City of Palo Alto- Development
Center (Lobby)
XEROX WC 7830 MX1057930 MFD-Color Subject to
Upgrade
City of Palo Alto- Development
Center (Rear Office)
XEROX WC 7830 MX1058248 MFD-Color Subject to
Upgrade
City of Palo Alto- DSD (Back Office) AltaLink C8045 8TB565057 MFD-Color Updated
Printer
City of Palo Alto- Facilities (Bldg. B) XEROX WC 7830 MX1058302 MFD-Color Subject to
Upgrade
City of Palo Alto- Fire
Department/Admin
XEROX WC 7845 MX4493561 MFD-Color Subject to
Upgrade
City of Palo Alto- Fire Station #1 XEROX WC 7845 MX4494693 MFD-Color Subject to
Upgrade
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 10 of 14
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 11 of 14
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 12 of 14
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 13 of 14
EXHIBIT C
SCHEDULE OF FEES, AMENDMENT NO. 4
(AMENDED, REPLACES PREVIOUS)
Compensation based upon fee schedule CITY shall pay CONSULTANT according to the following rate
schedule. The maximum amount of compensation to be paid to CONSULTANT, including both
payment for services and reimbursable expenses, shall not exceed the amounts set forth in Section
5 of the Agreement. Any services provided or hours worked for which payment would result in a
total exceeding the maximum amount of compensation set forth herein shall be at no cost to CITY.
ORIGINAL CONTRACT: ANNUAL COST:
Subtotal of Original Contract: $1,101,204
AMENDMENT NO 1: ANNUAL COST:
Subtotal of Amendment No. 1: $816,136
AMENDMENT NO 2:
AMENDMENT NO 3: ANNUAL COST:
Subtotal of Amendment No. 3: $918,000
Subtotal of Amendment No. 4: $1,020,000.00
TOTAL NOT TO EXCEED (Sum of Original and Amend No. 1,3
& 4): $3,855,340
(EXHIBIT C IS CONTINUED ON THE FOLLOWING PAGES.)
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Vers.: Aug. 5, 2019
Page 14 of 14
Appendix A (Equipment & Location) is hereby attached and incorporated into this Exhibit C
(Schedule of Fees) by reference as though fully set forth herein.
Docusign Envelope ID: 5C6200F3-6D4C-46F5-868D-7613DA89260F
Certificate Of Completion
Envelope Id: 5C6200F3-6D4C-46F5-868D-7613DA89260F Status: Completed
Subject: Complete with Docusign: FINAL Amend No.4 C16166822 ARC Copier.pdf
Source Envelope:
Document Pages: 14 Signatures: 2 Envelope Originator:
Certificate Pages: 2 Initials: 0 Alice Harrison
AutoNav: Enabled
EnvelopeId Stamping: Enabled
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
250 Hamilton Ave
Palo Alto , CA 94301
alice.harrison@paloalto.gov
IP Address: 71.204.184.225
Record Tracking
Status: Original
5/6/2025 4:10:52 PM
Holder: Alice Harrison
alice.harrison@paloalto.gov
Location: DocuSign
Security Appliance Status: Connected Pool: StateLocal
Storage Appliance Status: Connected Pool: City of Palo Alto Location: Docusign
Signer Events Signature Timestamp
Tyler Kuruneru
Tyler.Kuruneru@e-arc.com
Regional Vice President
ARC Document Solutions LLC
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 76.133.210.92
Sent: 5/6/2025 4:15:23 PM
Viewed: 5/6/2025 5:25:32 PM
Signed: 5/6/2025 5:27:29 PM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
John J Zulli III
john.zulli@e-arc.com
Executive Vice President of Operations
ARC Document Solutions
Security Level: Email, Account Authentication
(None)
Signature Adoption: Drawn on Device
Using IP Address: 162.194.144.106
Sent: 5/6/2025 5:27:30 PM
Resent: 5/13/2025 8:10:13 AM
Viewed: 5/13/2025 9:25:46 AM
Signed: 5/13/2025 9:25:56 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
In Person Signer Events Signature Timestamp
Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
David Ramberg
David.Ramberg@cityofpaloalto.org
Security Level: Email, Account Authentication
(None)
Sent: 5/13/2025 9:25:58 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Carbon Copy Events Status Timestamp
Alyssa Ching
alyssa.ching@cityofpaloalto.org
Administrative Assistant
Security Level: Email, Account Authentication
(None)
Sent: 5/13/2025 9:25:58 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Sidy Ndiaye
sidy.n@e-arc.com
GM
Security Level: Email, Account Authentication
(None)
Sent: 5/13/2025 9:25:59 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Witness Events Signature Timestamp
Notary Events Signature Timestamp
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 5/6/2025 4:15:23 PM
Certified Delivered Security Checked 5/13/2025 9:25:46 AM
Signing Complete Security Checked 5/13/2025 9:25:56 AM
Completed Security Checked 5/13/2025 9:25:59 AM
Payment Events Status Timestamps