HomeMy WebLinkAboutStaff Report 2408-3386CITY OF PALO ALTO
CITY COUNCIL
Special Meeting
Monday, October 21, 2024
Council Chambers & Hybrid
5:30 PM
Agenda Item
6.Approval of Contract Amendment Number 2 to Contract Number C19173035 with Team
Sheeper, Inc., for a five-year Operating and Revenue Sharing Agreement for operations of
Rinconada Pool, with an option to renew for an additional five years, effective January 1,
2025; CEQA status –not a project.
City Council
Staff Report
From: City Manager
Report Type: CONSENT CALENDAR
Lead Department: Community Services
Meeting Date: October 21, 2024
Report #:2408-3386
TITLE
Approval of Contract Amendment Number 2 to Contract Number C19173035 with Team
Sheeper, Inc., for a five-year Operating and Revenue Sharing Agreement for operations of
Rinconada Pool, with an option to renew for an additional five years, effective January 1, 2025;
CEQA status –not a project.
RECOMMENDATION
Staff recommends that Council approve and authorize the City Manager or designee to execute
Amendment No. 2 to Contract Number C19173035 with Team Sheeper Inc. (Attachment B), for
an additional five-year revenue share contract for operational oversight of Rinconada Pool’s
aquatics programming for the term of January 1, 2025 through December 31, 2029.
EXECUTIVE SUMMARY
The City of Palo Alto owns the Rinconada Pool which has been operated by third-party service
provider, Team Sheeper, Inc., since 2018. Contract Number C19173035 with Team Sheeper, Inc.
became effective January 1, 2019 and will terminate on December 31, 20241 based on a five-year
contract term. Staff is recommending a contract amendment to extend the term for five years
with an option for an additional five years if mutually agreeable to both parties. This
recommendation is based on exceptional performance by Team Sheeper, Inc. and positive
feedback from pool users, including a survey conducted by the Friends of the Rinconada Pool
asking if pool users support a contract extension. Ninety percent of survey respondents were in
favor of Team Sheeper, Inc. continuing as the Rinconada Pool operator.
Aquatics programming provided by Team Sheeper, Inc. includes swim instructors and certified
lifeguards to provide lap swim, open/recreation swim, a youth swim team, youth swim lessons,
youth camps, masters swim, lane rentals for community swim teams and other community
groups, and pool parties. Team Sheeper, Inc. is responsible for operating and delivering high-
1 City Council, December 18, 2018; Agenda Item #14; SR #9909
https://www.cityofpaloalto.org/civicax/filebank/blobdload.aspx?t=62283.26&BlobID=67973
quality aquatics programs, managing program registration, providing responsive customer
service, adapting programs to community needs and demands, and setting user fees comparable
to those of aquatics facilities in other nearby communities. The City is responsible for facility
maintenance.
BACKGROUND
In 2015, the City struggled to hire and retain adequate pool staff to meet community demand for
the lap swim, learn-to-swim and family recreation swim programs at Rinconada Pool. The
Community Services Department (CSD) entered an emergency contract with an outside provider
to mitigate its staffing shortages. Working on a very short timeline, CSD executed a contract with
Team Sheeper Inc.,2 a professional third-party aquatics service provider who mobilized quickly to
provide qualified professional swim instructors and lifeguards to support the Palo Alto aquatics
programs. In search of a more sustainable and reliable solution for community aquatics services,
in December 2015, CSD issued a Request for Proposals (RFP) to oversee all programming at the
pool including:
1. Learn-to-swim lessons
2. The youth competitive swim team
3. The adult masters swim team
4. Aquatics facilities operations, including recreational swim, lap swim, and pool rentals
After a careful review of proposals, Team Sheeper, Inc. was selected as the preferred contractor
and was awarded a contract with the City effective March 1, 2017 through December 31, 2018.3
Staff, the public, and most Rinconada Pool user groups had very favorable responses toward this
new contracted aquatic-services model. Due to this success, on July 18, 2018, an RFP was
released to solicit contractors for a longer-term operational contract at the Rinconada Pool
expected to take effect January 1, 2019. The goal of the new RFP was to identify a long-term
partner who would collaborate with the City and the community to provide high-quality,
accessible, and safe aquatics programming at the Rinconada Pool.
The RFP scope included all current programming and the opportunity to introduce new services.
Invitations to bid were sent to 60 potential bidders including the providers currently at the
Rinconada Pool: Palo Alto Stanford Aquatics, Rinconada Masters and Team Sheeper, Inc. The RFP
2 City Council, May 9, 2016; Agenda Item #8; SR #6812
http://www.cityofpaloalto.org/civicax/filebank/blobdload.aspx?BlobID=52154
3 City Council, January 9, 2017; Agenda Item #10; SR #7552
https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-reports/reports/city-manager-reports-
cmrs/year-archive/2017/id-7552-sheeper.pdf
received one response, from Team Sheeper, Inc. Staff completed an evaluation of Team Sheeper
Inc.’s RFP response, using the following criteria:
•Safety of pool users and aquatics employees
•City and Customer Costs
•Quality of Service and Customer Satisfaction
•Diversity of Programming and Accessibility
Contract Number C19173035 was awarded to Team Sheeper, Inc. effective January 1, 2019 to
December 31, 20244.
ANALYSIS
Operating with a single full-service contracted operator has resulted in a positive pool user
experience with higher service levels than before. Therefore, staff recommends the Council
approve Amendment Number 2, a five-year Operating and Revenue Sharing Agreement
(Attachment B) with Team Sheeper, Inc.
Team Sheeper Successes at Rinconada Pool from January 1, 2017 - Present
1.Stability and Consistency of Providing Services: Since assuming operations of Rinconada
Pool in 2017, Team Sheeper, Inc. has provided seven years of consistent, stable, and safe
operations.
2.Increase in Community Usage of Pool 2018-2024: Pool usage has steadily increased since
Team Sheeper, Inc. began operating all pool programs as shown in the table below.
3.Increase in Customer and Safety Services: It is a company practice and value to have a
pleasant, friendly, and highly informed customer service staff member greet each patron
and certified lifeguards to attentively watch and monitor all facility activities.
4 City Council, December 18, 2018; Agenda Item #14; SR #9909
https://www.cityofpaloalto.org/civicax/filebank/blobdload.aspx?t=62283.26&BlobID=67973
4.Community Satisfaction: Team Sheeper, Inc.’s annual customer satisfaction survey
reports have reflected overwhelming acceptance and high satisfaction with operational
practices including program delivery, customer service, fee structure, safety, program
content, and staff members.
5.Development of Youth Summer Swim Camps: In their first year of operations, Teem
Sheeper began producing weekly learn-to-swim summer camps that have grown into
camps for campers from 5 to 14 years of age. In 2024, 604 campers improved their swim
skills.
6.Involvement with a Community Focus Group: Team Sheeper interacts and
communicates regularly with “The Friends of Rinconada Pool” to better understand the
wants and needs of the community lap swimmer. The Friends of Rinconada Pool is a
group of swimmers formed to advocate for lap swimmer representation in pool
operations surrounding time and space allocations. The group has evolved to include
twice-annual social gatherings for all community members.
7.Pandemic and Post-pandemic Services: Team Sheeper, Inc. provided safe and robust
aquatic services and programming that served the community with appropriate
modified operations. During the pandemic, Rinconada Pool and Burgess Pool were the
only pools operational in the area.
8.Conscience Steward of Community Asset: Team Sheeper, Inc. watches and listens to the
needs of the community and interfaces with City Staff. They have played a role in the
maintenance and improvement of pool fences, the pool slide, plaster resurfacing of both
pools, the addition of bike racks, introduction of play pool covers, additional wall-
mounted pace clock and refurbishment of lifeguard towers.
9.Understanding of Facility Legacy from Long-Time Pool Users: Every aquatic facility
possesses a spirit and soul that develops from the patrons that make up the pool
population. An operator must understand the wants and needs of the patrons who use
the pool and potential patrons who may not yet be using the pool. Balancing the past,
present and future with a desire to achieve a harmonious relationship across the
spectrum of user groups is the overriding goal for Team Sheeper, Inc.
If the Council does not approve the staff recommendation, staff would extend the current
contract term for a reasonable time to allow staff to conduct a new competitive bid process. This
is not desirable as it would be disruptive to already satisfied pool users, a significant staff effort,
and unlikely to attract a significant number of responses due to the highly specialized nature of
the work.
FISCAL/RESOURCE IMPACT
Like Team Sheeper’s current contract, this contract utilizes a revenue share model, which means
that the City does not pay Team Sheeper anything to operate Rinconada Pool. Instead, Team
Sheeper, Inc. will collect customer payments and remit gross revenues of as much as 12% of
revenues collected from all programs to the City of Palo Alto. The exact share of gross revenue
remit to the City is dependent on the total revenue earned. The tiers that determine the
percentage owed are proposed to change with this amendment as shown in the below table. For
example, if total revenues earned are less than $1.75 million, the City’s revenue share is 1%, if
total revenues earned is $2 million the City’s revenue share is 2%. Given that the average total
annual revenue for Team Sheeper has been $845,000, the new proposed tiers are not anticipated
to have a large impact on revenues owed to the city.
Table 2: Comparison of Revenue Sharing Tiers (Current and Proposed)
Annual Total Revenue
Current Contract Tiers Proposed Tiers
% of all gross revenue
from all programs under
this contract owed to city
up to $1.25 million up to $1.75 million 1%
$1,250,001 to $1,500,000 $1,750,001 to $2,250,000 2%
$1,500,001 to $1,750,000 $2,250,001 to $2,750,000 3%
$1,750,001 to $2,000,000 $2,750,001 to $3,250,000 4%
$2,000,001 to $2,500,000 $3,250,001 to $3,750,000 5%
$2,500,001 to $3,000,000 $3,750,001 to $4,250,000 6%
For each additional $500,000 in revenue, the gross revenue
percentage will grow 1% point up to a maximum of 12%
STAKEHOLDER ENGAGEMENT
Staff and Team Sheeper, Inc. provide an annual performance update to the Parks and Recreation
Commission (PRC) on progress of the Rinconada Pool operations. The report and presentation
include revenues, expenditures, and program updates within lap swim, open swim, Master’s,
swim lessons and camps. This also includes Palo Alto Stanford Aquatics’ (PASA) use of the pool.
A monthly community e-newsletter provides program updates, pool closures, and facility
maintenance to those who are signed up to receive them.
Staff and Team Sheeper, Inc. also provide a quarterly update with the Friends of the Rinconada
Pool. Friends of Rinconada Pool (FoRP) is an unincorporated association that represents the
interests of lap swimmers of Rinconada Pool, and facilitates communication and problem-solving
between lap swimmers, the City of Palo Alto, and pool or swim program operators under contract
to the City.
At the request of the City, FoRP surveyed its members to solicit their opinions on the upcoming
renewal of the contract with Team Sheeper, Inc. This report (Attachment A) summarizes the
results, while appendices contain the text of the questionnaire and all individual responses.
ENVIRONMENTAL REVIEW
The recommendation in this report does not constitute a project requiring review under the
California Environmental Quality Act (CEQA).
ATTACHMENTS
Attachment A: Friends of the Rinconada Pool Survey Results
Attachment B: Contract with Team Sheeper, Inc.; Contract C19173035, Amendment Number 2
APPROVED BY:
Kristen O'Kane, Community Services Director
Friends of Rinconada Pool
Survey Report
2024 Team Sheeper Contract Renewal
Friends of Rinconada Pool (FoRP) is an unincorporated association that represents the
interests of lap swimmers of Rinconada Pool, and facilitates communication and
problem-solving between lap swimmers, the City of Palo Alto, and pool or swim program
operators under contract to the City.
At the request of the City, FoRP conducted a survey of its members to solicit their opinions on
the upcoming renewal of the contract with Team Sheeper who currently operates the City’s swim
programs. This report summarizes the results, while appendices contain the text of the
questionnaire and all individual responses.
SUMMARY
The survey comprised five questions (APPENDIX 1: Survey Questionnaire), two directly related
to the contract renewal, two soliciting feedback on what was working for swimmers and what
changes they might like, and one for additional comments. FoRP members were invited, by
email, to enter their responses into a Google Form. The survey was expected to take less than
two minutes to complete, and was open for responses Jul 22 - Jul 31 2024.
40 out of 113 list members responded (a 35% response rate).
The results were overwhelmingly in favor of contract renewal with 90% of respondents selecting
“Yes.” Explanations for this consistently included a high degree of satisfaction with overall pool
management, including a significant number of responses calling out frequent and consistent
communication, and several mentioning successful balancing of needs of different swim groups.
Of the four responders who selected “no,” three elaborated on their responses. Two objected to
outsourcing a city service to a private for-profit contractor. One presented allegations of a more
serious nature. These responses warrant careful consideration, and are presented separately in
the discussion of C ontract Renewal responses.
In pool operations, the two primary sources of satisfaction were the extensive hours of
operation/availability of lap swim lanes, and the friendliness of staff. Cleanliness of the facility
and the pool itself were also mentioned often.
The most consistently requested change was the addition of evening lap swim hours. A
noticeable number of responders expressed a desire for more consistent management of lane
allocations (in particular, transitions between masters and lap lanes, and usage of lesson lanes),
and stronger enforcement of pool rules (in particular, keeping open swimmers out of lap lanes
and adhering to opening times for open swim).
The results are discussed in more detail below. All individual responses are provided in
APPENDIX 2: Individual Responses.
2024-08-08
CONTRACT RENEWAL
Distribution of responses to the question, “Are you in favor of the City extending the
contract with Team Sheeper/Palo Alto Swim & Sport (PASS) to operate Rinconada Pool
swim programs?” (40 total responses)
As shown above, 36 (90%) of the 40 respondents indicated that they were in favor of renewing
the contract and subsequently offered grounds for their opinion. Of these 36, 24 (67%) offered
sentiments reflecting a high degree of satisfaction with overall pool management, for instance,
“The pool is run better than ANY public pool in the nearby area.”
The following additional comments capture majority sentiment:
● “Please do not go back to city management.”
● “Renew the contract!!!”
● “Renew the contract!!”
● “Rinconada pool has definitely become a much more welcoming, prolem solving pool
with PASS management.”
● “Please DO renew the contract with Team Sweeper - they are GREAT.”
● “Keep Team Sheeper!”
● Recommend you extend Sheeper's contract.
● “Thanks to Team Sheeper and Friends of Rinconada Pool for helping to create a great
pool community!”
Of the four respondents who were not in favor of contract renewal, three provided elaborations.
These are offered here in full without discussion, but with added emphasis highlighting areas of
potential concern.
● “Terrible Management, Terrible CEO, Terrible HR, Terrible Employees, except Marla who
left for good reason and Jerome and Meena. They do Age discrimination and race
and color discrimination and have violated local, state and national laws.”
● “It is a City pool that receives tax dollars and should not be run by a private company
that puts their agenda first. Tim Sheeper can be manipulative and political in getting his
way - including excluding lap swim hours in the evening as well as offering more lanes
for lap swimmers during non-work and non-sun hours. In addition, daily drop-in fees are
2024 FoRP Survey Report | 2024-08-08 2
so much higher than when it was City run - especially for masters swimming which
charges $20.”
● “Dislike privatizing public services. Was better when city ran it.”
SENTIMENTS RELATED TO POOL MANAGEMENT
Factors with favorable mention Number of respondents mentioned
% of “yes” respondents (36)
Overall management 24 67%
Communications 8 22%
Balancing needs of different swim programs 4 11%
Community spirit 3 8%
Breakdown of factors related to pool management mentioned favorably. Note that lack of mention by a
respondent likely indicates neutrality rather than a negative view.
In specific management factors, 8 respondents (22%) called out improved communications,
e.g., “Improved communications on circumstances important to lap swimmers. … Open and
responsive to requests for improvements.” Other factors mentioned included balancing needs of
different programs (4 respondents, 11%), and promoting a community spirit (3 respondents,
8%), e.g., “Team Sheeper does a great job balancing the needs of different swim programs, and
fostering a vibrant swim community.”
2024 FoRP Survey Report | 2024-08-08 3
SENTIMENTS RELATED TO POOL OPERATIONS
Factors with favorable mention Number of respondents mentioned
% of total respondents (40)
Hours of operation/availability of lap swim lanes 19 47%
Friendliness & helpfulness of staff 17 42%
Cleanliness of facility 8 20%
Cleanliness of pool 4 10%
Pricing 3 7%
Safety 2 5%
Ease of payment 2 5%
Breakdown of factors related to pool operations mentioned favorably. Note that lack of mention by a
respondent likely indicates neutrality rather than a negative view.
Most responses to what is working well for swimmers were related to pool operations. A high number of all respondents, 19 (47%), cited hours of operation/availability of lap swim
lanes as a prime source of satisfaction, e.g., “Always a lane for me at anytime which is the main
interest!”. 17 (42%) spoke of the friendliness and helpfulness of staff, for example, “Everyone is
very helpful at the pool and feel like you are welcome with smile evertime.”
A significant number of respondents highlighted cleanliness of the facility, 8 respondents (20%),
e.g., “The facility is clean! That is a huge plus.” 4 respondents (10%) specifically called out
cleanliness of the pool itself, e.g., “Pool is well designed and kept clean.”
Three other factors were mentioned favorably by more than one respondent: Pricing (3
respondents, 7%), “.. the prices are completely reasonable and fair,” safety (2 respondents,
5%), “PASS has improved the safety of swimmers with its staffing levels,” and ease of payment
(2 respondents, 5%), “Easy payment process.”
Three factors each received mention by a single respondent:
● “... the check in is efficient,”
● “Shallow lanes kept open for disabled.”
● “Pool temperature is top concern of staff.”
2024 FoRP Survey Report | 2024-08-08 4
DESIRED CHANGES
Desired changes Number of respondents mentioned
% of total respondents (40)
Add evening hours 9 23%
Improved lane management 4 10%
Better rule enforcement 4 10%
Pool temperature never above 82℉ 3 7%
Extend morning hours 2 5%
Fix pace clocks 2 5%
Lower shower temperature in summer 2 5%
Lower prices (at least for residents and seniors) 2 5%
Breakdown of factors related to pool operations mentioned favorably. Note that lack of mention by a
respondent likely indicates neutrality rather than a negative view.
The most common change requested was the addition of evening lap swim hours (9
respondents, 23%), “Evening dedicated lap swim hours to avoid UV rays which are strong in the
early morning thru afternoon 6 months out of the year.” 2 respondents (5%) suggested extended
morning hours to relieve 6-8 am lane congestion, “Open 30 to 60 minutes early in the morning
could reduce over crowded periods between 6-8 am.”
4 (10%) respondents asked for improved lane management, having to do with adjusting lane
allocations in response to actual demand, e.g., by the masters swim program, “Also, when the
lap swim lanes are full, Masters lanes should be consolidated." or the open swim program, “Be
flexible with pool assignments: if few kids show up and lap swimmers are three to a lane, feel
comfortable temporarily making more swim lanes out of family swimming that is not being used.”
4 (10%) respondents wished for some form of better rule enforcement, mostly related to lane
usage, “Keep family swim members OUT OF THE LAP LANES.,” “.. masters swim coaches
need to be more diligent on having masters swimmers exit the pool when the masters session
ends.,” “not letting kids in to lap pool during non open swim hours.”
In other specific changes, 3 respondents (7%) commented on pool temperature, intimating (or
stating) that 82℉ should be considered maximum rather than median temperature, “Consistent
water temperature of 81°-82°.” 2 respondents (5%) requested each of fixing the pace clocks,
“Time clocks that can be read from any spot in the pool. There are so many missing lights now
in the 2 existing ones, I have to guess starts.,” lowering the temperature of shower water
(particularly in the summer), "lower the temperature of the showers (too hot),” and lowering
2024 FoRP Survey Report | 2024-08-08 5
prices (at least for residents and seniors), “Under city management, a packet of 10 swims was
20$. Now my 2 or 3 times a week is much more expensive.”
One respondent expressed dissatisfaction with conditions in the changing room: “Changing
room is nasty: Cleanliness is abhorrent (hair in shower, on floor, wet, slippery, swim trunk dryer
is always broken, particularly in the summer)”
Other respondents had specific suggestions for improvements: ● “Offer a multi-swim pass that isn't based on a monthly fee for swimmers who are
regulars but who can't swim enough to justify a monthly pass.”
● “... more adult pull buoys please,”
● “Open a few lanes to lap swimming during PASA practice.’
● “It would be nice if swimmers could get to know the lifeguards better. We try not to bother
them as they are so busy, but I would like to know their names. Having photos with
names on them up on the bulletin board inside the entrance would help.”
● “Please include signage of how the pool showers work -- specifically the red handle to
turn the water off. Better signage to turn off water when finished with shower instead of
letting the water run.”
● “Maybe more modern locker room”
● “Install a sauna! (Hey, you asked.)”
2024 FoRP Survey Report | 2024-08-08 6
APPENDIX 1: Survey Questionnaire
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
* Indicates required question
CONTRACT EXTENSION
1. Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
Mark only one oval.
Yes
No
2. Please tell us why you feel that way. Be as specific as possible.
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
3. What, if anything, is working particularly well for you at the pool?
4. What, if any, changes would improve your pool experience?
5. Do you have other comments?
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APPENDIX 2: Individual Responses
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Every aspect of the pool management has improved, extended hours, friendly staff, e mail notices of any
schedule changes, POOL TEMPERATURE IS STABLE at 82.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Extended hours compared to the old days. Pool temperature is top concern of staff
What, if any, changes would improve your pool experience?
None
Do you have other comments?
Please do not go back to city management. Just looks at Eagle pool in Mountain View. Short hours
mean you ALWAYS have to share lane and often circle
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GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
The pool is run better than ANY public pool in the nearby area.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
The facility is clean! That is a huge plus.
What, if any, changes would improve your pool experience?
Can't think of a thing! It's truly a superbly run facility.
Do you have other comments?
Renew the contract!!!
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Best run pool in the area.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Super clean
What, if any, changes would improve your pool experience?
Do you have other comments?
Renew the contract!!
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
the monthly fee is OK and the pool seems to operate to plan
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Check in is quick. The life guards are helpful. The regular lap swimmers are great.
Do you have other comments?
I'm generally very happy with Rinconada. It would be fun to have night lap swimming once in a while.
What, if any, changes would improve your pool experience?
Keep family swim members OUT OF THE LAP LANES. They routinely go under the ropes to enter lap
lanes. Life guards could be more helpful directing swimmers to lanes to share by ability and sex. In
general, slow with slow, fast with fast, women with women. Be flexible with pool assignments: if few kids
show up and lap swimmers are three to a lane, feel comfortable temporarily making more swim lanes
out of family swimming that is not being used. There are boys too old to follow their mothers into the
girl's locker room. We should advertise protocol for sharing lane: always ask, do not enter the pool
without authorization, do not dive in over a swimmer already in the lane as that is dangerous. Some of
the very aggressive male swimmers need to share lanes with other very aggressive male swimmers so
they can learn courtesy and safety first hand. Injuries can happen, but when they do, I recommend that
the injuring party receive a temporary suspension of their pool privileges. Can lap swimmers
occasionally have night swimming??? This would be great.
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
They are doing a good job, things are running smoothly.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
I love to be able to swim in this beautiful and clean setting 4x a week
What, if any, changes would improve your pool experience?
- lower the temperature of the showers (too hot)
- offer evening lap swim hours
Do you have other comments?
No
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Not really sure what the swim program include -- if this includes youth swim lesson/camps/etc., yes, I
agree.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
When all equipment is working (pumps/heater/etc.) the pool is a fantastic resource. The staff is friendly
and helpful.
What, if any, changes would improve your pool experience?
During the summer season, more lap swim hours would be appreciated or moving children's lessons into
the children's pool. There also needs to be better watch of parents who allow their younger swimmers to
lap swim alone. There should be guidance for younger swimmers to swim in the shallower lanes. Even if
the child can adequately swim laps, it is uncomfortable to share a deeper water lane with a young
swimmer. Summer guards need to be more aware of the pool deck.
Do you have other comments?
Please include signage of how the pool showers work -- specifically the red handle to turn the water off.
Better signage to turn off water when finished with shower instead of letting the water run. Parents who
bring their young children in to shower need to be mindful of the shower rules. Parents who allow their
children to stand for 10-15 minutes under the water need to be reminded of the recommendation to keep
showers to a limit of 3-5 minute as posted in the locker room.
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Great pool access. Great at balancing multiple programs to maximum the use of this facility.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Easy payment process. Friendly staff. Pool access is outstanding, even when balancing multiple
programs and community needs.
What, if any, changes would improve your pool experience?
Offer a multi-swim pass that isn't based on a monthly fee for swimmers who are regulars but who can't
swim enough to justify a monthly pass.
Also, offer evening hours on weekends for lap swimming.
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
It is a City pool that receives tax dollars and should not be run by a private company that puts their
agenda first. Tim Sheeper can be manipulative and political in getting his way - including excluding lap
swim hours in the evening as well as offering more lanes for lap swimmers during non-work and non-sun
hours. In addition, daily drop-in fees are so much higher than when it was City run - especially for
masters swimming which charges $20.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Pool is well designed and kept clean.
What, if any, changes would improve your pool experience?
Evening dedicated lap swim hours to avoid UV rays which are strong in the early morning thru afternoon
6 months out of the year. The pool could be shut during the height of the afternoon when few people
swim due to both work schedules and sun.
Do you have other comments?
Such a shame that the City cańt have more control over Sheeper´s scheduling and fees.
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Seems to be a fair balance of pool usage
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Pleasant swim experience and I can sometimes get a whole lane if I time my swim well.
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
The pool is managed well, communicated timely, cleanness and pool quality is very good. Everyone is
very helpful at the pool and feel like you are welcome with smile evertime.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Everything is pretty seamless today. No complaints from me.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
PASS has improved the safety of swimmers with its staffing levels, it has addressed community spirit
building among swimmers and staff, improved advance communication with swimmers when issues
arise...definitely a work with us perspective!
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
The availability of lanes during times I swim, info about pool temps or breakdown of equipment
What, if any, changes would improve your pool experience?
Time clocks that can be read from any spot in the pool. There are so many missing lights now in the 2
existing ones, I have to guess starts.
Do you have other comments?
Rinconada pool has definitely become a much more welcoming, prolem solving pool with PASS
management.
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
The pool is extremely well managed. Attentive lifeguards. Friendly and helpful staff at the front desk.
Lots of available lap swim time. Lanes are managed. (None of this was true before Team Sweeper.)
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
I can swim laps almost any time of day. If we have to share lanes, the lifeguards actively try to match
similar swimmers in each lane.
What, if any, changes would improve your pool experience?
Open a few lanes to lap swimming during PASA practice.
Do you have other comments?
Please DO renew the contract with Team Sweeper - they are GREAT.
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
I really enjoy lap swimming at Rinconada pool. The current team are friendly, and the facility is clean. It’s
a pleasant, pretty place to swim.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
I am offered enough lap swim hours to be able to swim 3-4 times per week.
What, if any, changes would improve your pool experience?
I wish they still offered some night lap swim hours. I wouldn’t go then, but I know a friend who would
appreciate it. During the crowded summer, there are some times when only 5 lap swim lanes are
available. In the winter months, this time period offers 14 lap lanes. Having room for only 10 swimmers
during the times that offer only 5 lap swim lanes usually means that I only use my snorkel and fins since
the other person is swimming freestyle. I don’t like having swimmers hit me with their arms while doing
the freestyle or hit me with their arms or legs while they’re swimming the breaststroke.
Do you have other comments?
Jerome is a very nice manager.
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Great organization, safety and order at lap pool is very good. Quality of water seems to have improved
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Lane assignments, having multiple community member groups using the pool
What, if any, changes would improve your pool experience?
Changing room is nasty: Cleanliness is abhorrent (hair in shower, on floor, wet, slippery, swim trunk dryer
is always broken, particularly in the summer), showers: Please, install at least better showers, super hot
in the summer, have at least two temperature regulations, maybe hot/cold, but one isn't enough).
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Pool open all day, we’ll run has made a huge difference in ability to swim here.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Hours are great so nice to use the pool
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Consistent service and hours of operation. Improved communications on circumstances important to lap
swimmers. Friendly staff. Open and responsive to requests for improvements.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Very few unexpected closures. Friendly staff at pool entrance.
What, if any, changes would improve your pool experience?
Water temperature feels higher than 82 degrees on some days - especially on hot days.
More importantly, masters swim coaches need to be more diligent on having masters swimmers exit the
pool when the masters session ends, especially when a number of lap swimmers are waiting on the pool
deck and are already doubling up in the other lanes. I have witnessed a masters coach deep in
conversation with a masters swimmer and blocking a lane after the masters swim session has ended,
paying no attention to lap swimmers waiting for the lane to empty. Also, some masters swimmers
remain in the water long after the masters session has ended (15 to 20 minutes). This is especially
concerning during the busy summer time and on hot days.
Do you have other comments?
Still have concerns about transition from masters to lap swimmers as noted above. Also, when the
summer session first started there was dirt and debris at the bottom of the pool, but since then it's been
a lot cleaner. Thanks!
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
The pool is well managed
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Good staffing, clean,
What, if any, changes would improve your pool experience?
Open 30 to 60 minutes early in the morning could reduce over crowded periods between 6-8 am.
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Shallow lanes kept open for disabled
What, if any, changes would improve your pool experience?
Cleaner changing rooms. Equipment repaired. Life guards paying better attention
Do you have other comments?
Front desk staff paying attention and not letting kids in to lap pool during non open swim hours
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Back before Team Sheeper had the pool contract, I wasn't thrilled with the decision to switch from a
public program to one held privately. But in the years since, swimming both at Burgess & Rinconada, I
changed my opinion. My experiences have been consistently positive.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
I'm not a big fan of Sheeper, but I don't see a plan B. I don't see the city taking it back.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Longer lap swim hours
What, if any, changes would improve your pool experience?
more lap lanes during the summer days
Do you have other comments?
Still looking for a viable alternative
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
As a Palo Alto resident lap swimmer I find that the pool is well staffed and run and that it has not been
difficult to find a lane at the morning time I usually swim. The staff is cordial and was helpful to me as I
returned after 12 weeks away while recovering from knee joint replacement surgery. The lifeguard kindly
and carefully promptly upon request gave me a ride into the pool on the handicap chair and helped me
out promptly when I completed my walk/swim routine this week.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
The pool seems especially clean this past week.
What, if any, changes would improve your pool experience?
It would be nice if swimmers could get to know the lifeguards better. We try not to bother them as they
are so busy, but I would like to know their names. Having photos with names on them up on the bulletin
board inside the entrance would help.
Do you have other comments?
none at this time
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Terrible Management, Terrible CEO, Terrible HR, Terrible Employees, except Marla who left for good
reason and Jerome and Meena. They do Age discrimination and race and color discrimination and have
violated local, state and national laws.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Nothing at all. Terrible Management, Terrible CEO, Terrible HR, Terrible Employees specifically Kathy
Miller who colluded with HR in lying about me , except Marla who left for good reason and Jerome and
Meena. They do Age discrimination and race and color discrimination and have violated local, state and
national laws and ADA laws.
What, if any, changes would improve your pool experience?
Stop age discrimination and race and color discrimination and stop violating local, state and national
laws. They must stop violating ADA laws as well.
Do you have other comments?
They should refund the monies I paid.
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Pool is run efficiently and lots of lap swim hours
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
What, if any, changes would improve your pool experience?
Maybe more modern locker room
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Tim has been able to provide continual Life-Guard support. The pool is open on time. It is running
smoothly.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
The pool opening on time! The pool staying open...and the communication when the pool is closed is
very helpful
What, if any, changes would improve your pool experience?
*Evening hours!
*Also, I think the "6-8 AM" swim hours should be reserved for ADULTS ONLY(16 years and older). These
are PEAK hours.
*Also, when the lap swim lanes are full, Masters lanes should be consolidated.
Do you have other comments?
I am noticing recently the increase in "private" swim lessons in the shallow lanes. I have had to move due
to parents qorking with their own children.
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
My experience with Team Sheeper is positive.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Staffs are polite and friendly. They keep us informed about any changes in Pool schedule. The change
room is clean and comfortable. The fees are resonable with city's suppport.
They handle it well during pandemic lock down period. In general, I would like to see they continue their
good service.
What, if any, changes would improve your pool experience?
It would be better if there are more hours for lap swimming later in the day.
Do you have other comments?
No
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Everything seems to work just fine.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
What, if any, changes would improve your pool experience?
Evening hours
Do you have other comments?
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Super happy w service and overall pool experience. They are doing a fantastic job- no complaints.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
It’s clean and a friendly place to swim. Great space and locker rooms. Great communication.
What, if any, changes would improve your pool experience?
I would love if it opened earlier- 5 or 530.
Do you have other comments?
No
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Friendly staff, everything works well, the reaction to and organization during Covid was excellent
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Its all good as far as I am concerned
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
They are always very proactive. For Covid they were quick to put a schedule into place which saved my
mental health ! Always trying to improve and to connect members of Rinconada
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Always a lane for me at anytime which is the main interest! Very nice people
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
I don't think there are any other options.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Staff is reliable about showing up on time.
What, if any, changes would improve your pool experience?
Under city management, a packet of 10 swims was 20$. Now my 2 or 3 times a week is much more
expensive.
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
There has been ample lap swimming time available the majority of the year ( with the exception of the
summer with all the rec. swim and camps ) , pool is run smoothly. Seems the initial worries about less
time available for lap swimming is not a problem overall.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
As above, the lap swimming availability.
What, if any, changes would improve your pool experience?
Possibly lower costs for residents and seniors.
Do you have other comments?
interested in more adult pull buoys please, thanks
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Team Sheeper does a much better job than the city in managing the pool. They are able to hire full time
employees with benefits which attracts more long term employees. The city used to restrict guards to
under 1,000 hours per year to avoid the city’s expensive benefit packages.Having full time year round
staff that know the community makes a better experience for all.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
I love the hours from early morning to evening everyday making it convenient to fit swimming in my
schedule.
What, if any, changes would improve your pool experience?
I’m happy with the status quo
Do you have other comments?
Keep Team Sheeper!
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
They are fine and I'm not certain there is a better option
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
What, if any, changes would improve your pool experience?
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Dislike privatizing public services. Was better when city ran it.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
What, if any, changes would improve your pool experience?
Better enforcement of rules.
Do you have other comments?
Why is a for-profit company running a city service?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
They've done a great job with managing Rinconada --- operations, communications, etc.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
hours and lane swimming availability most of the year
What, if any, changes would improve your pool experience?
better lifeguard training in summer when pal swimmers share the pool with recreational swimmers
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
On time. Helpful. Friendly.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
Staff. Locker rooms/showers.
What, if any, changes would improve your pool experience?
Consistent water temperature of 81°-82°
Do you have other comments?
This content is neither created nor endorsed by Google.
Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
Please tell us why you feel that way. Be as specific as possible.
Things are working well. There are enough lanes and hours available for lap swimmers, the check in is
efficient, and the staff is helpful and friendly.
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
What, if anything, is working particularly well for you at the pool?
See above answer.
What, if any, changes would improve your pool experience?
The camps in the summer use several lap swimming lanes. Recommend that the lifeguards don't clear
the pool, until the camp kids are ready to get into the water. Yesterday morning, we were asked to get out
at least 15 minutes prior to when the kids were ready to jump into the water. There should be better
communication between the guards and the camp personnel to be able to pick a time that is closer to
when the pool is actually needed.
Do you have other comments?
Recommend you extend Sheeper's contract.
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Forms
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
CONTRACT EXTENSION
Are you in favor of the City extending the contract with Team Sheeper/Palo Alto Swim &
Sport (PASS) to operate Rinconada Pool swim programs?
*
Yes
No
2024 Team Sheeper/PASS Contract Extension
Survey
The contract with Team Sheeper/Palo Alto Swim Sport (PASS) to operate Rinconada swim programs
expires at the end of this year. Friends of Rinconada Pool (FoRP) is gathering lap swimmer opinions to
ensure they are represented in the City's decision about extending the contract. FoRP is independent of
both Team Sheeper/PASS and the City of Palo Alto, and will convey all viewpoints fairly.
In addition to offering input on the contract extension, the survey offers you an opportunity to provide
other feedback to FoRP.
The survey should take less than two minutes to complete.
Learn more about Friends of Rinconda Pool: https://sites.google.com/view/friendsofrinconadapool
GENERAL FEEDBACK
We'd like to know how things are working out for you at the pool, and how FoRP might serve you better.
What, if anything, is working particularly well for you at the pool?
The hours it is open, having a monthly subscription, the sense of an open, lively and friendly community.
What, if any, changes would improve your pool experience?
1. Reduce the water temperature! (82 is borderline tolerable.) 2. Fix the pace clocks, already! 3. Install a
sauna! (Hey, you asked.)
Do you have other comments?
Thanks to Team Sheeper and Friends of Rinconada Pool for helping to create a great pool community!
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Forms
Please tell us why you feel that way. Be as specific as possible.
The pool is extremely well-managed: There is a friendly and welcoming atmosphere, the prices are
completely reasonable and fair, and the fact that I can swim almost anytime I want is incredible! Team
Sheeper does a great job balancing the needs of different swim programs, and fostering a vibrant swim
community.
I am extremely impressed with how well Camp Rinconada is run: Both campers and counselors look
happy, excited and relaxed, and the kids are carefully supervised and have never interfered with my
enjoyment of the pool. I love seeing the nurturing of the next generation of swimmers, and ensuring a
future supply of lifeguards!
Vers.: Aug. 5, 2019 Page 1 of 19
AMENDMENT NO. 2 TO CONTRACT NO. C19173035
BETWEEN THE CITY OF PALO ALTO AND
TEAM SHEEPER INC.
This Amendment No. 2 (this “Amendment”) to Contract No. C19173035 (the “Contract”
as defined below) is entered into as of October 21, 2024, by and between the CITY OF PALO ALTO,
a California chartered municipal corporation (“CITY”), and TEAM SHEEPER INC., a California
Corporation, located at 501 Laurel Street, Menlo Park, Ca 94025 (“CONTRACTOR”). CITY and
CONTRACTOR are referred to collectively as the “Parties” in this Amendment.
R E C I T A L S
A. The Contract (as defined below) was entered into by and between the Parties
hereto for the provision of providing aquatic services for the City of Palo Alto offered at
Rinconada Pool, as detailed therein.
B. The Parties now wish to amend the Contract in order to (1) exercise renewal
option of five years by extending the contract term end date from December 31, 2024 to
December 31, 2029; (2) update scope of work; (3) update schedule of performance; (4) update
payment plan; and (5) update pricing, as detailed herein.
NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions
of this Amendment, the Parties agree:
SECTION 1. Definitions. The following definitions shall apply to this Amendment:
a. Contract. The term “Contract” shall mean Contract No. C19173035
between CONSULTANT and CITY, dated November 26, 2018 as amended
by:
Amendment No.1, dated March 6, 2023
b. Other Terms. Capitalized terms used and not defined in this Amendment
shall have the meanings assigned to such terms in the Contract.
SECTION 2. Section 3 entitled “TERM” of the Contract is hereby amended to read as
follows:
The term of this Agreement is from January 1, 2019 to December 31, 2029 inclusive, subject to
the provisions of Sections Q and V of the General Terms and Conditions.
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SECTION 3. The following exhibit(s) to the Contract is/are hereby amended or added, as
indicated below, to read as set forth in the attachment(s) to this Amendment, which is/are
hereby incorporated in full into this Amendment and into the Contract by this reference:
a. Exhibit “A” entitled “SCOPE OF SERVICES, AMENDMENT NO. 2”,
AMENDED, REPLACES PREVIOUS.
b. Exhibit “B” entitled “SCEHDULE OF PERFORMANCE, AMENDMENT NO. 2”,
AMENDED, REPLACES PREVIOUS.
c. Exhibit “C” entitled “PAYMENT PLAN, AMENDMENT NO.2”, AMENDED,
REPLACES PREVIOUS.
D. Exhibit “C-1” entitled “INITIAL PRICING, AMENDMENT NO.2”, AMENDED,
REPLACES PREVIOUS.
SECTION 4. Legal Effect. Except as modified by this Amendment, all other provisions of
the Contract, including any exhibits thereto, shall remain in full force and effect.
SECTION 5. Incorporation of Recitals. The recitals set forth above are terms of this
Amendment and are fully incorporated herein by this reference.
(SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.)
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SIGNATURES OF THE PARTIES
IN WITNESS WHEREOF, the Parties have by their duly authorized representatives
executed this Amendment effective as of the date first above written.
CITY OF PALO ALTO
City Manager
APPROVED AS TO FORM:
City Attorney or designee
TEAM SHEEPER INC.
Officer 1
By:
Name: Tim Sheeper
Title: CEO
Officer 2
By:
Name: Carole Hayworth
Title: CFO
Attachments:
Exhibit “A” entitled “SCOPE OF SERVICES, AMENDMENT NO. 2”, AMENDED, REPLACES
PREVIOUS.
Exhibit “B” entitled “SCEHDULE OF PERFORMANCE, AMENDMENT NO. 2”, AMENDED, REPLACES
PREVIOUS.
Exhibit “C” entitled “PAYMENT PLAN, AMENDMENT NO.2”, AMENDED, REPLACES PREVIOUS.
Exhibit “C-1” entitled “INITIAL PRICING, AMENDMENT NO.2”, AMENDED, REPLACES PREVIOUS.
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EXHIBIT A
SCOPE OF SERVICES, AMENDMENT NO. 2
AMENDED REPLACES PREVIOUS
CONTRACTOR agrees to provide aquatics services for the City of Palo Alto offered at Rinconada
Pool, 777 Embarcadero Road, Palo Alto, CA 94301 and other pools in Palo Alto.
I. General Standards For CONTRACTOR
a. Provide Quality Services
i. Conduct the programs in a safe manner
ii. Not allow participants to be in the pool without at least two Certified
Lifeguards present on the pool deck and providing supervision. Contractor
shall provide these lifeguards for all programs it offers under this
Agreement.
iii. Swim Instructors and Certified Lifeguards are:
1. Knowledgeable and experienced in the subject and age group being
taught based on the specific training program for lifeguards and
swim instructors
2. Reliable and punctual
3. Start and end lessons on time
4. Organized and prepared to teach at the start of each lesson
iv. Program Evaluations
1. At least annually, evaluations will be distributed to participants
from all pool programs. CONTRACTOR will communicate with
participants the importance of completing the evaluation.
CONTRACTOR will provide responses to CITY staff.
v. Process all registrations for aquatics programming
b. Provide Excellent Customer Service
i. Build rapport with customers by greeting all participants and parents and
create a welcoming and professional atmosphere
ii. Address customer and City staff questions and concerns within 24 hours
and provide follow-up if needed
iii. Maintain a high quality website with up-to-date accurate information
c. Maintain Quality Instructors and Employees
i. Conduct comprehensive backgrounding reviews for all employees
ii. Appear at the pool wearing appropriate attire that is clean, presentable
and clearly identified as Palo Alto Aquatics staff
iii. Swim instructors and Certified Lifeguards will not use cell phones during
work shifts i.e., while on the pool deck and in front of customers, except in
an emergency
iv. Provide consistency with quality standards for all instructors and
employees
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d. Manage Administrative Tasks
i. CONTRACTOR shall provide its own cash registers, computers, and other
equipment necessary to process and record payments, registrations,
schedules, and other administrative functions.
ii. Maintain Proactive and Consistent Communication with CITY staff
iii. Communicate problems and issues immediately with the City of Palo Alto
Project Manager via phone, email or in person.
iv. Inform City staff of participant injuries and complete necessary accident
reports within 24 hours. Accident forms should be available on site.
v. Respond in a timely manner to emails and phone calls within 24 hours.
vi. Establish and maintain working relationships with City staff and customers
vii. Monitor condition of facility and all equipment in and around the facility.
CONTRACTOR shall proactively report maintenance issues/concerns to
Project Manager at least weekly and shall assist with projects requiring
coordination between CONTRACTOR and city staff.
viii. Maintain an up-to-date comprehensive Aquatics Manual with Policies and
Procedures at pool site at all times. The manual shall include, but not be
limited to the following information:
1. safe work habits
2. safe use of chemicals
3. how to use MSDS sheets
4. safe use of equipment
5. proper use of cautions signs, barriers, or other devices
6. proper handling of hazardous materials, biological waste, and
blood-borne pathogens
ix. Responsible for including policies and procedures with regard to detailed
safety plan, swim lessons and pool deck entry that Project Manager agrees
to (i.e. waiting lists, cancellation, refund, satisfaction, etc.)
x. Instructors are responsible for verifying that only registered participants
are permitted to participate in programs.
xi. Ensure only swim staff use the pool office.
xii. Utilize best practices and relevant legal requirements to create and
enforce pool rules, which shall be kept on site, reviewed and updated
annually, and observed by all staff.
xiii. CONTRACTOR shall be first responder to all biological contaminants in the
pool including vomit and urine. This entails removing solid material from
the pool and pouring chemicals in per Council codes. City staff will make
adjustments to chemicals through the automated chemical monitoring
system. City staff shall take over care of water chemistry after initial
treatment to ensure safety of water per state and county guidelines.
xiv. Provide an annual report no later than 45 days after the end of each year
during the Contract Term to staff which will be presented to the CITY’S
Parks & Recreation Commission for review and comment by the
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Commission. The annual report should include the following items:
1. Total program hours by program area
2. Participation statistics by program area including resident and
non-resident percentages
3. Customer satisfaction survey results
4. User group feedback by program area or rental
5. Gross revenues and revenue shares between CONTRACTOR and
the CITY
6. Risk management documentation
7. Training certifications listed by staff members
e. CONTRACTOR shall provide the following maintenance services
i. Keep facility neat throughout the day by putting away all equipment from
pool deck, empty trash cans, pick up trash from pool deck, remove and
replace pool covers on appropriate reels after each use
1. Contractor shall ensure that items/equipment necessary to
maintain near the pool shall be kept in ways that maximize their
expected life and minimize clutter on the pool deck
2. CONTRACTOR shall close the pool for one week each December for
City staff to performance facility maintenance. City staff and the
CONTRACTOR shall come to mutual agreement on the schedule at
least 30 days in advance.
ii. Maintain cleanliness of pools, locker rooms, lobby and office space during
facility operational hours, including:
1. Light sweeping of pool deck and indoor spaces
2. Spot mopping and cleaning locker rooms
3. Take out trash at end of day and during sessions as needed
4. Pick up trash from pool deck
5. Light cleaning of lobby and other indoor space
f. CONTRACTOR shall utilize all offices, storage spaces, locker rooms and other
indoor spaces within the Rinconada Pool complex in their optimal capacity. For
example, items that are rarely used, shall not be stored in spaces that could house
campers for indoor activities or snack bar areas.
g. CONTRACTOR shall maintain inventory of badges, keys and other small equipment
issued by the City and shall alert the City within 24 hours of missing items.
II. Specific Programs to be Staffed and Run by CONTRACTOR
a. CONTRACTOR shall provide discounted pricing for all programs to Palo Alto
residents programs as agreed to in Exhibit C-1 “Initial Pricing.” “City of Palo Alto
residents” as used in this Contract are only those people who can prove residence
in the City of Palo Alto by showing a valid state-issued identification with an
address in the City; or a utility bill from the City of Palo Alto; or in the case of
students, a current identification card from a Palo Alto Unified School District
school. CONTRACTOR shall be responsible for verifying residency.
i. CONTRACTOR shall ensure that low income Palo Alto residents are
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referred to the 501(c) Beyond Barriers to help provide them with financial
aid discounted pricing for youth swim lessons to low income Palo Alto
residents.
ii. CONTRACTOR shall offer senior discounted pricing for Palo Alto resident
adults age 60 or older for open swim, lap swim, and masters swim.
b. CONTRACTOR shall staff and run swim lessons and swim camps for various ages
(including children) and skill levels. CONTRACTOR shall adhere to the following
standards:
i. CONTRACTOR shall offer a minimum of at least the following: swim lessons
6 days per week during summer and shall aim to offer at least 10,000 30
minute lessons per year.
ii. CONTRACTOR shall offer a minimum of 8 weeks of swim camps per year
that can enroll a minimum of 30 children per week.
iii. At the end of each lesson and camp session the CONTRACTOR will monitor
and ensure participants are picked up by an authorized adult.
c. CONTRACTOR shall staff and run Open/Recreational and Lap Swim programs.
i. CONTRACTOR shall provide a minimum of 500 open swim lane hours
during the summer season and 100 open swim lane hours during non-
summer seasons (Spring and Fall).
ii. CONTRACTOR shall provide a minimum of 500 lane hours/week for lap
swim lane hours during the summer season and 400 lane hours/week lap
swim lane hours during non-summer seasons.
d. Accept fees for service from pool users using the CONTRACTOR’s point-of-sale
system.
e. CONTRACTOR shall staff and run or subcontract for an adult masters swim team
and a youth swim team.
i. CONTRACTOR shall aim to maintain a minimum of 75 monthly master swim
team members and a minimum of 200 monthly youth swim team
members.
ii. CONTRACTOR to provide a minimum of 200 lane hours / week for the
youth swim team.
iii. CONTRACTOR to provide a minimum of 49 lane hours / week for the adult
masters swim team
f. CONTRACTOR shall offer pool parties and additional aquatics programming such
as aqua- aerobics, diving classes/teams, water polo, personal training in the water,
special events, and/or fitness activities using both water and park features (boot
camps, etc.)
g. CONTRACTOR shall provide access to open swim at least 200 hours per summer
for CITY-affiliated summer camps in exchange for CONTRACTOR-run summer
camps’ use of Rinconada Park and other City cultural facilities.
h. CONTRACTOR is authorized to sell a limited amount of convenience food and
other merchandise to customers at the pool should CONTRACTOR so desire.
i. CONTRACTOR and CITY shall mutually set pool schedule and prices for aquatics
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programming. The initial pricing structure can be found in Exhibit C -
Compensation and pool schedule can be found in Exhibit B.
III. City’s Responsibilities
a. CITY shall provide clean and safe facility.
i. CITY staff will maintain chemical room, provide daily aquatics
inspections/maintenance and oversee facility management
ii. CITY is responsible for the costs of maintaining the pool and facilities,
including heating and utility costs, maintenance and repair, (other than
those general items listed in CONTRACTOR’s responsibilities), pool
chemical costs, and labor costs associated with these items. Additionally,
CITY shall provide some general supplies, such as locker room soap and
toilet paper sufficient for average daily use.
iii. CITY shall make repairs to facility when needed and shall maintain
chemicals for all pools.
iv. City shall maintain the primary responsibility over pool vacuuming and
cleaning debris from trees on pool deck, including landscaping of trees,
grass and brush.
v. CITY shall provide badges, keys and other small equipment.
vi. CITY shall provide access to a phone line and internet access at Rinconada
Pool
vii. CITY shall provide quarterly walk through safety inspections and trainings
b. CITY shall develop and maintain proactive and consistent communication and
rapport with CONTRACTOR
i. Respond in a timely manner to emails and phone calls
ii. Communicate and resolve issues and concerns immediately
iii. CITY shall provide excellent customer service to CONTRACTOR staff and
customers
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PROGRAM DESCRIPTIONS
The following program descriptions may be implemented according to the terms of this Scope
of Work and may be changed by CONTRACTOR after consultation with CITY.
Swim Lessons
Levels
Water Babies 1 (6-18 mos) This class will introduce your child to the water and aims to help your
child gain comfort while swimming with a caretaker. The class will sing songs and play games
while teaching back floats, kicks, submerging underwater, and how to safely swim to the wall and
climb out. The max student-to-teacher ratio is 6:1, with a minimum age of 6 months and a
maximum age of 18 months. Your child must be 6 months old by your first lesson to attend.
Duration: 30 minutes. Goal: Water comfort and swimming with a caretaker. Class ratio: 6:1. 1
caretaker per child
Water Babies 2 (1.5-3 yrs old) This class will introduce your child to the water and aims to help
your child gain comfort while swimming with a caretaker. As students get closer to 3 years old,
we will begin to prepare them for Level 1. The class will teach students to blow bubbles, back
float, equipment-assisted and no assisted tummy kicks, back kicks, submerging underwater, and
how to safely swim to the wall and climb out. The max student-to-teacher ratio is 6:1, with a
minimum age of 1.5 years and a maximum of 3 years old. Your child must be 1.5 years old by your
first lesson or turning 1.5 years old within your session to attend. Duration: 30 minutes. Goal:
Water comfort, swimming with a caretaker and preparing for youth swim lessons! Class Ratio:
6:1. 1 caretaker per child
Level 1-Little Kids (Beginners 3-4.11 yrs old) No experience needed! This beginner class focuses
on your child’s water confidence while developing their comfort and basic water safety skills
without a parent in the water. This class will teach fundamental swim skills such as submerging
underwater, front and back floats, and kicking on their front and back side for a short distance.
We will also teach students how to recover after jumping/falling into the water. Your child must
be turning 3 years old within your session to attend. Age Requirement: 3 yo – 4.11 yo. Duration:
30 minutes. Goal: Water comfort and swimming with an instructor. Class Ratio: 3:1
Level 1-Big Kids (Beginners 5+ yrs old) No experience needed! This beginner class focuses on your
child’s water confidence while developing their comfort and basic water safety skills without a
parent in the water. This class continues teaching fundamental swim skills learned from Level 1:
Little Kids such as submerging underwater and floating. We will work on independent swimming
at a longer distance, breathing techniques, and water safety skills such as knowing what to do if
we fall in the pool! Entry Requirement: 5+ years old OR completion of Level 1: Little Kids.
Duration: 30 minutes. Goal: Independently swim 20ft with streamline kicks, back kicks and roll-
over breaths. Class Ratio: 3:1
Level 2- This intermediate class is taught in the deep end of our pool (6.5 ft). Swimmers must
pass Level 1: Big Kids or must be able to swim in the deep end on their front, back, and roll-over
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to breathe for 12.5 yards unassisted. Swimmers will be introduced to Freestyle, Backstroke, and
treading water for 15 seconds while continuing to develop their comfort and water safety skills.
Entry Requirement: Can independently swim 20 ft with streamline kicks, back kicks, and roll-over
breaths, and is comfortable swimming in 6.5 ft deep water. Duration: 30 minutes. Goal:
Independent freestyle with roll-over breaths and Backstroke for 12.5 yds. Class Ratio: 3:1
Level 3- This class uses Freestyle and Backstroke learned in Level 2 to swim 25 yards
independently. Swimmers must pass Level 2 or be able to swim Freestyle and Backstroke for half
the pool length (12.5 yards) independently. As class progresses, we will build endurance to swim
25 yards. Students will additionally be introduced to Breaststroke kicks and treading water for 30
seconds. Entry Requirement: Can independently swim Freestyle with roll-over breaths and
Backstroke for 12.5 yards. Duration: 30 minutes. Goal: Freestyle with side-breathing, Backstroke,
and Breaststroke kicks for 25 yards. Class Ratio: 4:1
Level 4- Swimmers will review Freestyle, Backstroke, and the introductory Breaststroke kick, and
continue overall efficiency within the strokes for 25 yards. They will learn Breaststroke with
proper breathing technique, dolphin kicks for Butterfly, somersaults to prepare for flip-turns, and
treading water for 1 minute. Through hands-on instruction, swimmers develop proper body
position, breathing, and rhythm. This is the final level in swim school and swimmers who pass
this level will be eligible for the Bridge Youth Team: Beginner Group. Entry Requirement:
Freestyle with side-breathing, Backstroke, and Breaststroke kicks for 25 yards. Duration: 30
minutes. Goal: Freestyle, Backstroke, Breaststroke, and Butterfly for 50 yards. Class Ratio: 4:1
Swim Camp
Whether just learning to swim or developing strokes, your child receives a daily, 45-minute, level-
appropriate lesson from a trained Swim School instructor (ratio 4:1). A child’s swim level is
assessed on the first day of camp, and campers with similar abilities are grouped together. More
advanced swimmers also get a workout-style swim session in a 25-yard format to practice what
they have learned. Daily hands-on lessons in small focused groups invariably lead to rapid
advancement in a child’s swim skills.
In addition to swim instruction, campers have daily swim-related workouts, free swim time for
land and camp games, crafts, and lunch. Your child should come home healthy-tired but able to
have loads of fun the entire week!
Sample Daily Activities
8:45 Camper check-in
9:00 Camp games, settle in for Director Address
9:30 Group A: Swim lesson, Group B: Land games for swim strength and conditioning followed
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by a healthy snack
10:15 Group A: Healthy snack followed by land games for swim strength and conditioning.
Group B: Swim lesson plus, for more advanced swimmers, a swim work-out
11:00 Transition out of pool (sunscreen!)
11:15 Lunch from home enjoyed on the benches or picnic-style on the grass
11:45 Camper choice: land games, crafts, relax with friends
12:45 Transition to free swim
1:00 Free swim
1:50 Get ready for pick-up or transfer to extended care
Is This Camp for You?
For ages 5 to 12 years (on the first day of camp)
For campers who HAVE COMPLETED kindergarten
Camp is for kids who are comfortable in the water, enjoy social group situations, and respond
well to instruction
Ideal before any family vacation that includes water activities!
Pre-K Camp
Palo Alto Swim and Sport offers Pre-K Aquatics camp for kids age 4.5-6!
For our little ones, Camp Palo Alto provides fun, instruction, and encouragement in a safe,
friendly environment. Each camper receives a daily 45-minute swim lesson from a Palo Alto
Swim School instructor, plus has time for land games, crafts and a light lunch. They’ll enjoy
community and team fun while developing a love of water and swim skills. Your child should
come home healthy-tired but not destroyed for the rest of the day!
When you check out each day, stick around to enjoy Open Swim with your child. Spending time
in the pool together reinforces what they’ve learned and improves their feel for the water. Open
Swim starts at noon!
Sample Daily Schedule
8:45 Check-in
9:00 Welcome and games
9:45 Crafts and snack
10:45 Fun stretching
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11:00 Swim lesson
11:45 Dry off, get ready for lunch
12:00 Lunch time with friends and counselors
12:30 Story time
1:00 Free swim in Baby Pool or play games
1:50 Pick up or transfer to extended care
For ages 4.5 to 6 years (on the first day of camp)
For campers who have NOT COMPLETED kindergarten, or who need extra assistance
Campers are toilet trained and can manage the toilet independently 4:1 child-to-adult ratio both
during swim lessons and with counselors on land Ideal before any family vacation that includes
water activities!
Morning Extended Camp
We are pleased to offer early Extended Camp from 8:00 to 8:45 a.m., so you can drop off your
kids and be on your way! You can be sure that check-in will be fast and your child will receive
great care for a happy start to the day!
Afternoon Extended Camp
Extended camp is just the ticket for your child to rest and re-energize, play social games, read,
advance some new skills or listen to music! Tried and true, our counselors provide a safe and
lively afternoon of new and varied activities, full of opportunities for the campers to mix and
mingle or have some quiet time; build and create; or have fun with more sports! The kids won’t
miss a beat, as they seamlessly transition to the afternoon segment of their day of excitement.
Pool Parties
Have a birthday party or special event at the pool! Reserve two hours of fun for your family and
friends! Party includes: Swim admission for 12 kids and 4 adult chaperones (over age 18), 2 large
picnic tables reserved for your group
Masters Swim
We welcome swimmers of all abilities, age 18 and up, who are interested in regular structured
workouts. Previous experience in competitive swimming is not necessary. Masters swimmers
include beginners, triathletes, former collegiate athletes, nationally ranked competitors and
everything in between — all ages, shapes, and sizes. Every workout is different and you’ll learn
something each and every time. Along with ongoing conditioning at workouts, the team provides
stroke instruction, intra-club activities, competitions, and social events throughout the year. We
focus on developing swimming skills, enhancing the enjoyment of swimming through regular
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workouts and professional instruction, and the promotion of lifetime fitness through swimming.
Youth Swim Team
Year round competitive swim team offering high quality professional coaching and technique
instruction for all ages and abilities. The goal is to provide every member an opportunity to
improve swimming skills and achieve success at his or her level of ability, from novice to
international competitor. We are constantly growing and training young swimmers to maintain
a well-rounded competitive swim team.
Lap Swim
Lanes are dedicated to lap swimming in the deep pool at Rinconada seven days per week year
round. Two lifeguards are on duty at all times. We observe circle swimming when there are more
than two swimmers per lane. The number of lanes for Lap Swimming varies according to
scheduled activities in each pool, but during the times below, you will find designated lap lanes.
Look for the yellow cones on deck. If you are registered to pay for laps monthly, you can come to
Recreation Swim any time. Choose to swim laps or play with your kids—your time in the pool is
already paid for. Even drop-in fees are good all day for both Laps and Open/Recreation Swim.
Open/Recreation Swim
Lifeguards are on duty at all times during open swim. No registration required, just drop in (or
use a pass) to play in the round pool and deep pool; many open swim sessions include use of the
diving boards. Children 5 years and younger must have a parent/guardian (16+) in the pool,
within arm’s reach at all times. Children 6 – 12 years must have a parent/guardian (16+) on the
pool deck supervising them, unless they are attending a registered class or program.
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EXHIBIT B
SCHEDULE OF PERFORMANCE, AMENDMENT NO. 2
AMENDED REPLACES PREVIOUS
Program Aquatics Seasons Offered
Swim lessons Spring, Summer, Fall and optional Winter
Swim camps Summer
Lap swim Spring, Summer, Fall, and Winter (all seasons)
Open/Recreational swim Spring, Summer, Fall and optional Winter Masters Swim Spring, Summer, Fall, and Winter (all seasons) Youth Swim Team Spring, Summer, Fall, and Winter (all seasons)
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PROPOSED SCHEDULE
PaIo Alto Swim & Sport
Rinconada Pool Schedule: School Year
Lap Pool
This schedule may be modified by CONTRACTOR after consultation with CITY.
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EXHIBIT C
PAYMENT PLAN, AMENDMENT NO. 2
AMENDED REPLACES PREVIOUS
Revenue Sharing
CONTRACTOR will collect revenue from customers for all programs they provide under this
agreement and any Rinconada Pool subcontracts they hold subject to the prices listed in this
agreement.
For the purposes of the revenue share, CONTRACTOR shall maintain an annual profit and loss
statement (“Statement”) during the Term and any Extended Term of this Agreement.
CONTRACTOR will pay gross revenues of as much as 12% of all revenues collected from all
programs provided on behalf of the City of Palo Alto with the CITY based upon the following table:
Annual Total Revenue
Dollars
Percent of all gross revenue
from
all programs under this
contract
owed to City
up to $1.75 million 1%
$1,750,001 to $2,250,000 2%
$2,250,001 to $2,750,000 3%
$2,750,001 to $3,250,000 4%
$3,250,001 to $3,750,000 5%
$3,750,001 to $4,250,000 6%
For each additional $500,000
in revenue, the gross
revenue percentage will
grow 1% point up to a
maximum of 12%
Revenue share payments for each calendar year shall be paid to the CITY no
later than January 31 of the following year.
Additional Services
The CONTRACTOR shall provide additional services only by advanced, written authorization
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from the CITY. The CONTRACTOR, at the CITY’s project manager’s request, shall submit a
detailed written proposal including a description of the scope of services, schedule, level of
effort, and CONTRACTOR’S proposed maximum compensation, including reimbursable expense,
for such services. The additional services scope, schedule and maximum compensation shall be
negotiated and agreed to in writing by the CITY’s project manager and CONTRACTOR prior to
commencement of the services. Payment for additional services is subject to all requirements
and restrictions in this Agreement.
No Reimbursable Expenses
The administrative, overhead, secretarial time or secretarial overtime, word
processing, photocopying, in-house printing, insurance and other ordinary
business expenses are included within the scope of payment for services and are
not reimbursable expenses. CONTRACTOR shall not be reimbursed for any
expenses.
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EXHIBIT C-1
INITIAL PRICING, AMENDMENT NO. 2
AMENDED REPLACES PREVIOUS
Non-Resident Rates
Program Fee Annual
Fee Monthly Drop-In Per
Lesson/Session
Lap Swim General $72 $10
Senior $61 $9
Open Swim General $10
Child $6
Swim Lessons Group $29
Private $79
Masters General $30 $88 $20
Student/Senior $30 $80 $20
Camps $575 per week
Program Fee Annual Fee Monthly Drop-In Per Lesson/Session
General $65 $9
Senior $52 $8
General $9
Child $5
Group $29
Private $79
Masters General $30 $88 $20
Student/Senior $30 $80 $20
Camps $575 per week
Youth Swim Team
Resident Rates
PASA pricing applies
Lap Swim
Open Swim
Swim Lessons
Docusign Envelope ID: 386211AE-B829-4A00-8733-E0E5BCBEEB70
Vers.: Aug. 5, 2019 Page 19 of 19
Youth Swim Team PASA pricing applies
These rates may be modified by CONTRACTOR after consultation with CITY.
Docusign Envelope ID: 386211AE-B829-4A00-8733-E0E5BCBEEB70