HomeMy WebLinkAboutStaff Report 2309-207414.Approval of Amendment Number Two to Contract Number S17168145 with
WONDERWARE INC., dba CORE BUSINESS TECHNOLOGIES, in the Amount of $205,200
for an Upgrade to the Revenue Collections Cashiering Application and Extend Term for
Three Additional Years; and Authorization of a Contract Contingency in an Amount Not-
to-Exceed $54,264 for Related, Additional but Unforeseen Work Which May Develop
During the Project for a new Not-to-Exceed Contract Amount of $596,913; CEQA Status -
Not a Project
3
2
1
4
City Council
Staff Report
From: City Manager
Report Type: CONSENT CALENDAR
Lead Department: IT Department
Meeting Date: December 18, 2023
Report #:2309-2074
TITLE
Approval of Amendment Number Two to Contract Number S17168145 with WONDERWARE INC.,
dba CORE BUSINESS TECHNOLOGIES, in the Amount of $205,200 for an Upgrade to the Revenue
Collections Cashiering Application and Extend Term for Three Additional Years; and Authorization
of a Contract Contingency in an Amount Not-to-Exceed $54,264 for Related, Additional but
Unforeseen Work Which May Develop During the Project for a new Not-to-Exceed Contract
Amount of $596,913; CEQA Status - Not a Project
RECOMMENDATION
Staff recommends that the City Council:
1. Approve and authorize the City Manager or designee to execute Amendment Number
Two to Contract S17168145 with WONDERWARE INC., dba CORE BUSINESS
TECHNOLOGIES (Attachment A) to implement a hardware and software upgrade and
extend the term for an additional three-years in an amount not to exceed $205,200, and;
2. Approve a 10% contingency ($54,264) for additional but unforeseen work which may
develop during the project. This amendment results in a revised total contract not-to-
exceed amount of $596,913.
BACKGROUND
The City currently has aging cashiering hardware at three key physical locations to process
payments for the Airport, Utilities and for parking permits. Updated hardware is needed to
ensure compatibility with modern operating systems and bolster cybersecurity measures,
thereby safeguarding sensitive data, and ensuring the privacy of our customers.
ANALYSIS
Existing hardware is obsolete and no longer supported. In Revenue Collections, one payment
terminal has already failed, which only leaves one functional terminal to process payments.
Airport has issues with out-of-date receipt printer hardware. As replacement hardware is
unavailable, an upgrade is required to replace the failed and aging terminals and printers with
up-to-date terminals and printers.
3
2
1
4
A Request for Proposal (RFP) for a citywide cashiering system was issued in 2014; CORE was the
selected vendor. The contract was renegotiated in 2017 and amended in 2022 for licensing,
maintenance, support, and enhancements. An additional three-year term will enable staff to
evaluate current functional requirements and issue an RFP to either replace the existing
cashiering system or continue with the current system. The work ahead is expected to require
one year from gathering requirements, issuing the RFP, vendor selection and contracting, then
another year for implementation, training and troubleshooting if a new system is chosen. There
is a possibility of running the new system (if a new system is selected) and CORE in parallel to
make sure that the new system is running correctly. CORE is integrated into SAP as well. Changes
to SAP will need to be documented, worked on, scheduled, and implemented.
An exemption to competitive solicitation pursuant to Palo Alto Municipal Code section
2.30.360(b)(2) (substantial interference to a required city operation) was approved by the City
Manager.
FISCAL/RESOURCE IMPACT
The FY 2024 Adopted Budget in the Information Technology Fund includes sufficient funding to
absorb the upgrade cost for this fiscal year ($36,105) and no additional funding is required as part
of this report. Funding for subsequent years of the contract will be included in the development
of the annual budget, subject to City Council.
The Information Technology Department is funded by an internal service fund. Approximately
40% of the department is General Fund funded with the remaining 60% funded by enterprise and
special revenue funds.
STAKEHOLDER ENGAGEMENT
The services were coordinated with internal stakeholders and the service provider.
ENVIRONMENTAL REVIEW
Council action on this item is not a project as defined by CEQA because approval of this contract
amendment is a continuing maintenance activity under CEQA Guidelines section 15378(b)(2).
ATTACHMENTS
Attachment A: Contract with CORE Business; Contract #S17168145, Amendment 2
APPROVED BY:
Darren Numoto, Chief Information Officer
Vers.: Aug. 5, 2019
Page 1 of 17
AMENDMENT NO. 2 TO CONTRACT NO. S17168145
BETWEEN THE CITY OF PALO ALTO AND
WONDERWARE INC., dba CORE BUSINESS TECHNOLOGIES
This Amendment No. 2 (this “Amendment”) to Contract No. S17168145 (the “Contract”
as defined below) is entered into as of December 4, 2023, by and between the CITY OF PALO ALTO,
a California chartered municipal corporation (“CITY”), and WONDERWARE INC., dba CORE
BUSINESS TECHNOLOGIES, a Rhode Island corporation, located at 950 Warren Avenue Suite 400,
East Providence, Rhode Island, 02914 (“CONTRACTOR”). CITY and CONTRACTOR are referred to
collectively as the “Parties” in this Amendment.
R E C I T A L S
A. The Contract (as defined below) was entered into by and between the Parties
hereto for the provision of providing CITY with the iPayment Revenue Portal (iPayment),
iCashiering and Admin Center modules, as detailed therein.
B. The Parties entered into Amendment #1 to extend the term of the contract by two
years through May 31, 2024, and increase not-to-exceed compensation by One Hundred Three
Thousand Nine Hundred Twenty Dollars ($103,920), from Two Hundred Thirty-Three Thousand
Five Hundred Twenty-Seven Dollars and Fifty-Five Cents ($233,527.55) to Three Hundred Thirty-
Seven Thousand Four Hundred Forty-Seven Dollars and Fifty-Five Cents ($337,447.55), as detailed
therein.
C. The Parties now wish to amend the Contract in order to extend the term of the
contract by three years, through May 31, 2027, and increase the total not-to-exceed
compensation by Two Hundred Five Thousand Two Hundred Dollars ($205,200) from Three
Hundred Thirty-Seven Thousand Four Hundred Forty-Seven Dollars and Fifty-Five Cents
($337,447.55) to Five Hundred Ninety-Six Thousand Nine Hundred Twelve Dollars and Fifty-Five
Cents ($596,912.55). The new total value of $596,912.55 includes funding for the upgrade in year
7, the total amounts not to exceed in years 8-10, and additional services as outlined in the
schedule of fees in Exhibit B., as detailed herein.
NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions of
this Amendment, the Parties agree:
SECTION 1. Definitions. The following definitions shall apply to this Amendment:
a. Contract. The term “Contract” shall mean Contract No. S17168145
between CONSULTANT and CITY, dated June 1, 2017, as amended by:
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 2 of 17
Amendment No. 1, dated June 1, 2022
b. Other Terms. Capitalized terms used and not defined in this Amendment
shall have the meanings assigned to such terms in the Contract.
SECTION 2. Section 3, “TERM,” of the Contract is hereby amended to read as follows:
“The term of this Agreement is from June 1, 2017 to May 31, 2027 inclusive, subject to the
provisions of Sections R and W of the General Terms and Conditions.”
SECTION 3. Section 5, “COMPENSATION FOR ORIGINAL TERM,” of the Contract is hereby
amended to read as follows:
“CITY shall pay and CONTRACTOR agrees to accept as not-to-exceed compensation for the full
performance of the Services and reimbursable expenses, if any:
A sum calculated in accordance with the fee schedule set forth at Exhibit B (“Schedule of
Fees”), not to exceed a total maximum compensation amount of Five Hundred Ninety-Six
Thousand Nine Hundred Twelve Dollars and Fifty-Five Cents ($596,912.55).
CONTRACTOR agrees that it can perform the Services for an amount not to exceed the total
maximum compensation set forth above. Any hours worked or services performed by CONTRACTOR
for which payment would result in a total exceeding the maximum amount of co mpensation set
forth above for performance of the Services shall be at no cost to CITY.
CITY has set aside the sum of Fifty-Four Thousand Two Hundred Sixty-Five dollars ($54,265.00) for
Additional Services. CONTRACTOR shall provide Additional Services only by advanced, written
authorization from the City Manager or designee. CONTRACTOR, at the CITY’s request, shall submit
a detailed written proposal including a description of the scope of services, schedule, level of effort,
and CONTRACTOR’s proposed maximum compensation, including reimbursable expense, for such
services. Compensation shall be based on the hourly rates set forth above or in Exhibit B (“Schedule
of Fees”) (whichever is applicable), or if such rates are not applicable, a negotiated lump sum. CITY
shall not authorize, and CONTRACTOR shall not perform any Additional Services for which payment
would exceed the amount set forth above for Additional Services. Payment for Additional Services is
subject to all requirements and restrictions in this Agreement.”
SECTION 4. The following exhibit(s) to the Contract is/are hereby amended or added, as
indicated below, to read as set forth in the attachment(s) to this Amendment, which is/are hereby
incorporated in full into this Amendment and into the Contract by this reference:
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 3 of 17
a. Exhibit “A-1” entitled “SUPPORT, ESCALATION and SLA POLICY”,
AMENDED, REPLACES PREVIOUS (“CORE IPAYMENT SUBSCRIPTION
& ASP MODULE”).
b. a. Exhibit “B” entitled “SCHEDULE OF FEES”, AMENDED,
REPLACES PREVIOUS.
SECTION 5. Legal Effect. Except as modified by this Amendment, all other provisions of
the Contract, including any exhibits thereto, shall remain in full force and effect.
SECTION 6. Incorporation of Recitals. The recitals set forth above are terms of this
Amendment and are fully incorporated herein by this reference.
(SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.)
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 4 of 17
SIGNATURES OF THE PARTIES
IN WITNESS WHEREOF, the Parties have by their duly authorized representatives executed
this Amendment effective as of the date first above written.
CITY OF PALO ALTO
City Manager
APPROVED AS TO FORM:
City Attorney or designee
WONDERWARE INC., dba CORE
BUSINESS TECHNOLOGIES
Officer 1
By:
Name:
Title:
Officer 2
By:
Name:
Title:
Attachments:
Exhibit “A-1”: SUPPORT, ESCALATION and SLA POLICY, AMENDMENT NO.2, AMENDED REPLACES
PREVIOUS.
Exhibit “B”: SCHEDULE OF FEES, AMENDMENT NO.2, AMENDED, REPLACES PREVIOUS.
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Dan Paulus
CEO
Raj Lakhani
CFO
Vers.: Aug. 5, 2019
Page 5 of 17
EXHIBIT A-1, AMENDMENT NO. 2
SUPPORT, ESCALATION and SLA POLICY
This document defines CORE’s support and escalation procedures in accordance with the
following tables and severity labels.
Software support will be conducted by the Core’s Support Services team located within the
United States.
Normal Business Hours
Unless otherwise agreed between CORE and Customer in writing, the services described in this
section shall be rendered during CORE’s normal support hours as noted in the Service Level
Table, excluding designated CORE holidays. The coverage hours provided in the Service Level
Table are based on products (i.e., In Person; Online; Merchant) purchased in the contract.
Designated CORE Holidays:
· New Year’s Day
· Martin Luther King Day
· Memorial Day
· Juneteenth
· Independence Day
· Labor Day
· Thanksgiving Day
· Day after Thanksgiving
· Christmas Eve
· Christmas Day
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 6 of 17
Eligibility
Subject to Customer’s compliance with the terms of this Agreement and in consideration of
Customer’s payment of the Fees, CORE will perform the support described in this section. All
support and escalation must be initiated by the designated authorized representative of the
client. No end user support is provided with this Agreement.
Supported Version
CORE shall support the version of the Products and Services being used by the Customer
regardless of subsequent upgrades for a period of 3 years; it is understood by Customer that
implementation of upgrades may be necessary to optimize performance, leverage new
features, and receive functional updates. Additional costs may be associated with the upgrades.
Process
Support will take effect after basic diagnostic steps have been performed in accordance with
the specification document. For system unavailability, system reload must be performed as part
of system diagnostics.
1. Initiation – The call or email must be initiated by an authorized service representative
and must be received through CORE’s Support line or at the given Support email address,
which will be available 24x7.
2. Logging – The support request is logged and includes time and date received, name of
caller, description of problem, and action taken.
3. Acknowledgement – The call is acknowledged and assigned according to the Service
Level Table definitions.
4. Service and support – Production support will be attempted by the Helpdesk personnel.
If a solution cannot be achieved immediately by the Helpdesk, service and support will be
performed in accordance with the definitions stated in the Service Level Table.
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 7 of 17
5. Escalation – Escalation occurs in accordance with Service Level Table.
6. Callback – Response time is as listed in the Service Level Table according to your
contracted level of coverage.
7. Service Level Agreement:
a. Service Level Commitment. CORE will use its best efforts to ensure 99.5% Availability
(as defined below) of the CORE ASP Service. A failure by CORE to meet this commitment will
entitle Customer to claim a Service Credit (as defined below). “99.5% Availability” means that
the CORE ASP Service will be unavailable no more than .5% in any calendar month, based on a
24-hour day, 365 days a year, as determined by CORE (excluding any period of unavailability
described in subsection b below). The iPayment ASP and Business Center ASP shall be deemed
to be unavailable when CORE’s automated monitoring system is unable to access the associated
web or database servers (“Unavailability”).
b. Exceptions. CORE’s service level commitment does not cover any unavailability
attributable to (1) Customer’s use of the CORE ASP Service otherwise than in accordance with
user guides from time to time made available to Customer; (2) any configuration or erroneous
data entered into the CORE ASP Service by Customer; (3) any event beyond the reasonable
control of CORE, including the malfunction or unavailability of any public Internet backbone or
network or of any server or service not under the complete control of the CORE, or (4)
Scheduled Maintenance pursuant to subsection (c) below.
c. Scheduled Maintenance. “Scheduled Maintenance” shall mean any maintenance
performed during a standard maintenance window as determined by CORE (a) of which
Customer is notified 72 hours in advance or (b) the maintenance is performed without advance
notice due to urgency of the maintenance in order to maintain the security and integrity of the
system. Notice of Scheduled Maintenance will be provided to Customer’s nominated point of
contact by a method elected by CORE (telephone or email). CORE’s standard Scheduled
Maintenance window occurs on the second Tuesday of the month between the hours of 1AM
and 4 AM Eastern Time. Customer shall be provided 24 hours advance notice in the event a
change is made to the standard Scheduled Maintenance window. The CORE ASP Service shall
not be deemed unavailable during Scheduled Maintenance.
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 8 of 17
d. Service Credit Remedy. If CORE determines, in its reasonable judgment, that the
iPayment ASP or Business Center ASP did not attain 99.5% availability during any calendar
month, CORE will credit Customer’s account the pro-rated Subscription Fee for one day’s
service for each additional .5% that the server is unavailable during any calendar month,
provided that no credit shall exceed the pro-rated charges for one day’s service for any single
instance of Unavailability. All service credit requests must be in writing and emailed directly to
CORE’s accounting department with ten (10) days from the date of the server unavailability.
Credits cannot be applied to any charges other than the Subscription Fee. Customers with
multiple CORE services will not receive more than one credit for any instance of unavailability.
Eligibility
for any credits is subject to the customer’s account being current and with no outstanding
balances due. THIS CREDIT SHALL BE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY
SERVICE OUTAGE.
8. Limitations of Support.
a. Right to Refuse Requests. CORE reserves the right to refuse CORE ASP Service Support
requests when:
i. A person other than a designated Customer Authorized Support Contact requests
support; ii. Support request procedures or instructions are not followed; or
iii. CORE determines that the requested support would seriously degrade CORE ASP
Service performance and/or integrity.
b. Non-Supported Matters. CORE will not provide Support for the following:
i. Software that has been altered or modified by anyone other than CORE;
ii. Third-party consulting services including applications design or recommendation,
recovery of lost data due to third-party services, or any third-party Customer
purchase recommendations; iii. Deficiencies created by Customer’s negligence or
fault;
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 9 of 17
iv. Deficiencies resulting from malfunction of equipment other than the CORE
authorized
Equipment;
v. Software not made available to Customer by CORE under this Agreement and
the Schedules.
9. Other Customer Responsibilities.
a. Customer agrees to limit access to CORE’s support to the designated Authorized
Customer Support Contacts listed in the Specification or as amended to this Agreement.
b. Customer agrees to limit use of Support to occasions when the CORE ASP Service
fails to function as described in the documentation or Project Specification, or
Customer requires clarification of the documentation. Customer agrees to furnish
descriptions of deficiencies in the form requested by CORE’s Support staff. Customer
also agrees to assist CORE’s efforts to duplicate the deficiency.
c. Customer agrees to provide help at the location of the deficiency when
telephone diagnostics and support are performed. This help includes but is not
limited to moving cables, rebooting equipment, following verbal instructions to edit
files and search directories, read screens, and any other such help as is required by
CORE to effectively diagnose and resolve the deficiency. Customer’s inability or
refusal to provide such help or access releases CORE from any obligation to perform
support at that location for that service incident.
d. Customer shall be responsible for referring to any instruction manuals provided
to Customer to resolve routine system administration tasks. CORE’s customer support
staff will refer Customer to the appropriate manual or recommend additional training
to Customer in those instances where Customer requests support and CORE’s
customer support staff determine that Customer’s request is more appropriately
handled by referring Customer to such sources.
e. Customer Authorized Support Contacts must either have participated in training
conducted by CORE during the implementation process prior to being designated as
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 10 of 17
an Authorized Support Contact. In most cases, an Authorized Support Contact should
be the cashier’s immediate supervisor and his or her backup. In organizations where
one department is responsible for the iPayment ASP and another for Internet access
and/or data communications systems, an additional primary and backup Authorized
Support Contact may be designated from each of those two areas, for a total of four
Authorized Support Contacts. CORE is not responsible for training of replacement
Authorized Support Contacts. Additional training services are available at then
current rates.
10. Supplemental Services. CORE will provide Customer with the Supplemental Services
described in this section, subject to Customer’s payment of additional Support Fees agreed
upon by the parties.
· Custom Engineering. CORE shall have the right to charge Customer at CORE’s then
prevailing rate applicable to such services for the engineering of modifications to the
CORE ASP Service requested by the Customer.
· Training. Customer may purchase additional training services at the CORE’s then
prevailing rate applicable to such services.
Term. This Exhibit D-1 shall become effective upon the Effective Date of the Agreement and shall
continue in full force and effect for so long as the Agreement is in effect.
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 11 of 17
Service Level Table
Product Support Email Support Phone
In Person softwaresupport@corebt.com 866-567-2673
Online support@corebt.com 877-634-3468
Merchant merchant_support@corebt.com 407-331-5465
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 12 of 17
EXHIBIT “B”
SCHEDULE OF FEES, AMENDMENT NO. 2
AMENDED, REPLACES PREVIOUS
CITY shall compensate CONTRACTOR on a yearly basis for the performance of the Services pursuant
to this Agreement, not to exceed the following schedule of fees:
PRODUCTS AND SERVICES for Upgrade
Professional Services One-Time Fees
iPayment Project-level and Base Code Install for the
following tasks:
• • Project Kickoff
• • BRD Creation
• • Project Management up to 3 months
• • Development
• • Configuration
• • QA Testing
• • Remote Support
Additional days of Support are billable at $1,800/day.
Additional months of project management will be billed
at $2,700/month.
Training is available for a fee upon request.
$21,750.00
TOTAL ONE-TIME FEE: $21,750.00
Integrated
Peripherals
Per Unit Quantity Extended
• P200 Credit Card
Terminal with EMV and
Point to Point Encryption
(P2PE)
• Epson S9000II
Multifunctional Printer –
scans OCR line, check
endorsement, images
front and back of receipt,
capture image of ID card,
$475.00
$1,846.00
5
5
$2,375.00
$9,230.00
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 13 of 17
ICL, prints customer
receipt
• Extended 2-year
Warranty S9000II
$190.00
5
$950.00
TOTAL ONE-TIME FEE: $12,555.00
Managed Services
Gateway
Per Unit Quantity Extended
Annual Recurring EMV
and P2PE Fees, to be
billed when hardware
ships and then annually
thereafter
$360.00 5 $1,800.00/year
Recurring Annually: $1,800.00
1. iPayment licensing is an enterprise license that entitles Customer to deploy the Licensed Program
across all payment channels for use by its User’s and end-Users.
2. These fees are inclusive of the services and products described above except for those costs
expressly excluded under this Agreement (expenses, taxes, third party integration).
3. Training will be conducted in the "train the trainer" format with the provision of suitable materials
that will permit Customer to train its own staff. Online training will be made available to CONSULTANT
during the Agreement Term.
4. This quote assumes that The CITY will provide connections to the host information systems on the
mainframe or in client server environments.
5. Additional custom programming (tailoring) or services would be at additional expense,
$225.00/hour or $1,800.00 per day. CONSULTANT reserves the right to charge for anything outside
the scope of the project.
6. Customer agrees to use, and participate in CONSULTANT’s Project Management process, and tool,
to assist in mitigation to schedule, cost, and scope risks.
7. Hardware warranty and maintenance agreements reside with the original equipment
manufacturer.
8. The CITY is responsible for all reasonable expenses incurred during pre -installation planning,
installation & training and customization if applicable. Reasonable expenses include airfare, lodging,
transportation and meals in accordance with any agreed upon travel terms.
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 14 of 17
9. The CITY is responsible for remitting any applicable sales and use taxes to the local and or State tax
authority, provided that CONSULTANT will not access any such taxes if Customer provides
CONSULTANT with a tax- exempt certificate.
10. CONSULTANT is not responsible for third party integration, license or use fees except to the extent
such third- party products are part of the integration delivered to Customer.
11. The quote contained in this Statement of Work is Valid for 90 calendar days from the identified
date in the header section.
12. In the event that The CITY causes delays in the software project timeline, both controlled or not
controlled by The CITY, the following actions will be taken:
i. The project schedule will be adjusted to reflect the delay.
ii. The CITY will be notified of the delay and the impact it will have on the project timeline, including
any changes in delivery dates.
iii. If the delay causes an extension of the project timeline, The CITY can be responsible for the
extension of the project to be maintained in CONSULTANT’s portfolio at a rate of $225/ day it is
extended.
iv. If the delay has a significant impact (i.e. greater than two months), on the project schedule, the
CONSULTANT may charge The CITY for any outstanding invoices as identified in the payment terms of
this contract.
v. The CITY agrees to cooperate fully with CONSULTANT to ensure that the project is completed in a
timely manner, and to promptly respond to any requests for information or action that may impact
the project timeline.
vi. The CITY acknowledges that the penalties specified in this clause are a reasonable estimate of the
damages that CONSULTANT will suffer because of the delay and are not a penalty for breach of
contract.
Payment Terms:
a. The CITY shall pay the one-time Professional Services as outlined in Exhibit B:
− Project kickoff
− Business Requirements Design Document
− Project management
− Development, configuration and QA testing
− Remote Support
Payment terms for Professional Service items above:
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 15 of 17
▪ 40% upon issuance of Project Kickoff.
▪ 40% upon delivery of project to Test Environment.
▪ 20% upon movement of project into Production Environment.
b. The CITY shall pay for the Gateway and EMV & End to End Encryption Support annual fees in
accordance with Exhibit B, upon project delivery into the Production Environment.
c. The CITY shall pay for peripheral equipment plus shipping charges 100% upon delivery in
accordance with Exhibit B.
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 16 of 17
REPLACES SCHEDULE OF FEES IN AMENDMENT NO. 1
Services
iPayment
Revenue Portal
(up to 50,000
annual
transactions and
includes
maintenance
and support)
CORE ASP Hosting
Service (up to
50,000 annual
transactions and
includes
maintenance and
support)
Managed Services
Gateway (up to
25,000 annual
transactions and
includes
maintenance and
support)
EMV and
Point to
Point
Encryption
Fees
($360/year
per device)
Upgrade
TOTAL
ANNUAL
AMOUNTS
NOT TO
EXCEED:
Year 1
(June 1, 2017 - May 31,
2018)
$26,340.00 $15,540.00 $2,995.00 $0.00 N/A $44,875.00
Year 2
(June 1, 2018 - May 31,
2019)
$26,340.00 $15,540.00 $2,995.00 $0.00 N/A $44,875.00
Year 3
(June 1, 2019 - May 31,
2020)
$27,130.20 $15,540.00 $2,995.00 $0.00 N/A $45,665.20
Year 4
(June 1, 2020 - May 31,
2021)
$28,500.00 $17,132.85 $2,995.00 $0.00 N/A $48,627.85
Year 5
(June 1, 2021 - May 31,
2022)
$28,500.00 $17,989.50 $2,995.00 $0.00 N/A $49,484.50
Year 6
(June 1, 2022 - May 31,
2023)
$29,925.00 $18,890.00 $3,145.00 $0.00 N/A $51,960.00
Year 7
(June 1, 2023 - May 31,
2024)
$29,925.00 $18,890.00 $3,145.00 $0.00 $36,105.00 $88,065.00
Year 8
(June 1, 2024 - May 31,
2025)
$31,425.00 $19,835.00 $3,305.00 $1,800.00 N/A $56,365.00
Year 9
(June 1, 2025 - May 31,
2026)
$31,425.00 $19,835.00 $3,305.00 $1,800.00 N/A $56,365.00
Year 10
(June 1, 2026 - May 31,
2027)
$31,425.00 $19,835.00 $3,305.00 $1,800.00 N/A $56,365.00
Additional Services $54,265.00
Total $596,912.55
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8
Vers.: Aug. 5, 2019
Page 17 of 17
The maximum amount of compensation to be paid to CONTRACTOR, including both payment for
Services and any reimbursable expenses specified as such in this Exhibit B (“Schedule of Fees”),
shall not exceed the amounts stated in Sections 5 and 6 of the Agreement. Any hours worked for
which payment would result in a total exceeding the maximum amount of compensation set forth
herein shall be at no cost to CITY.
DocuSign Envelope ID: 5D868036-001F-4B17-950F-5B9ADFEFB2D8