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HomeMy WebLinkAboutStaff Report 2301-0770 (Rescheduled)AA1.City Council discussion and direction regarding wage requirements for the contract for next Janitorial services (Continued from the 1/23/23 Meeting) A. Review and Provide Direction on Wage and Benefits Requirements for Inclusion in a New Janitorial Services Request for Proposal (RFP) B. Responsible Contracting Standards Colleague's Memo (Stone & Burt) (5:45 -6:30 PM) 4 8 6 City Council STAFF REPORT From: City Manager Report Type: ACTION ITEM Lead Department: Public Works Meeting Date: January 30, 2023 Title Review and Provide Direction on Wage and Benefits Requirements for Inclusion in a New Janitorial Services Request for Proposal (RFP) Recommendation Staff recommends that Council review and provide direction on the wage and benefits requirements for the new Janitorial Services Request for Proposal (RFP). Executive Summary Staff is seeking Council direction on wage and benefit requirements for inclusion in a new janitorial services RFP that will solicit proposals to service City facilities. To assist Council in the discussion, options are presented for further input. Wage and benefit requirement options: Option 1 City-Determined Wages/Benefits: Total wage and benefits of $20.84 (estimated) Option 2 PUC Prevailing Wage/Benefits: Total wage and benefits of $29.98 Option 3 PUC + Union Wage/Benefits: Total wage and benefits of $29.98 or higher Adding two additional janitorial job classifications for a total of seven classifications with higher pay requirements for more demanding or highly skilled work Councilmember Burt and Vice Mayor Stone, through a Colleagues Memo, have recommended that a new janitorial contractor be required to provide PUC prevailing wages and benefits at a minimum and require employees be covered by a collective bargaining agreement. 4 8 6 This item was originally agendized for Council’s November 14, 2022 meeting but was continued. To avoid a gap in janitorial services, Council approved an amendment to extend the current contract by six months. The new contract expiration date is August 31, 2023. Council direction on RFP wage and benefit requirements is critical to proceeding with the RFP. Following the RFP process, staff will bring forward a new contract for Council consideration in spring 2023. Background The City’s current janitorial services contract expires on August 31, 2023. The contract was for a five-year term beginning in 2017, with six-month extensions approved by Council in June 2022[1] and December 2022[2]. Past janitorial contractors struggled to meet the City’s contract performance standards. As part of the 2017 procurement, staff placed greater emphasis on meeting performance solutions and adequate staffing levels. As part of the 2017 RFP requirements and evaluation process, staff recognized that emphasis on characteristics such as paying a higher wage and provision of health care and paid time off benefits would support the goals of a more reliable and higher performing work force. The current contractor proposed the highest employee hourly wage, provided paid time off, and health and welfare benefits to their employees. Wages and benefits were included in the contract terms given their importance in determination of the successful bidder. The improvement from previous contractors has been dramatic. The contract custodial staffing has been well-managed by the current contractor, with a significantly improved employee retention rate. Staff receives infrequent to no complaints of service levels, a significant improvement from the daily complaints of missed or poor services experienced with prior service providers. Discussion An RFP to solicit responses for janitorial services has been drafted and is ready for issuance pending refinements as directed by the City Council as part of this item. The RFP retains key changes from the 2017 RFP model to eliminate past contractor performance issues and focus on quality and consistency of services by: requiring a minimum level of staffing, requiring a minimum level of management, and requiring a minimum cost for material and supplies to help contractors bid the job more accurately. In addition to the continuation of 2017 RFP requirements, the current draft RFP specifies two new requirements: 1. Baseline wage and benefit requirements for the contract: This provides a degree of transparency in the proposers’ cost structure, clarity of objectives, and hopefully ensures meeting goals of high retention rates as currently have been experienced. 4 8 6 2. Defines two proposed additional janitorial job classifications for a total of seven classifications: This provides higher wage requirements for more demanding or highly skilled work (see Table 1 below). Wage requirements, referenced as ‘City-determined Wages’ in Table 1, are essentially a continuation of the wages required by the current contract. For example, the current contract hourly wage for the Custodian classification is $17.39, while the hourly wage contemplated for the RFP is $17.50. This figure could be adjusted higher based on CPI. This remains in compliance with the City’s minimum wage effective January 1, 2023 of $17.25 per hour. Staff has also considered requiring proposers to include alternative pricing based on the California Public Utilities Code (PUC) prevailing wage for Janitor/Cleaner work in Santa Clara County (Attachment A). While the PUC prevailing wage requirements do not legally apply to the City’s janitorial services, they can be used to define a standard for wages and benefits for this work in Santa Clara County, albeit only for the single job classification of Janitor/Cleaner. Concurrently, Councilmember Burt and Vice Mayor Stone have submitted a Colleagues Memo on this topic. The Colleagues Memo recommends that the new janitorial contractor be required to provide PUC prevailing wages and benefits at a minimum and have employees covered by a collective bargaining agreement. Table 1 provides a comparison of hourly wage options for the new janitorial RFP. The PUC prevailing wage is only defined for “Janitor/Cleaner”, so it would apply to all of the custodian classifications that have been defined by the City. If Council directs that wages and benefits be based on the PUC prevailing wage, staff could also develop wage requirements for the classifications other than Custodian, using the PUC prevailing wage for Custodian as a basis. The hourly wage for Union janitorial employees where the wage must be equal to or greater than the PUC prevailing wage is not known, as it would be dependent on specific collective bargaining agreements. Consistent with the current contract, staff expects to include a proposed wage requirement of 3% annual wage increases over the five-year term, or to require increases in alignment with the PUC prevailing wage. 4 8 6 Table 1: Comparison of Janitorial Worker Hourly Wage Options Applicable in May 2023 Classification City-determined Wages* PUC Prevailing Wage PUC + Union Wage Custodian $17.50 $20.00 $20.00 or higher Parking Garage Custodian $19.50 $20.00 $20.00 or higher Parks Custodian $19.50 $20.00 $20.00 or higher Utility Custodian $21.50 $20.00 $20.00 or higher Lead Custodian $22.50 $20.00 $20.00 or higher Police Department Custodian $25.50 $20.00 $20.00 or higher Supervisor $30.50 n/a unknown *Classifications and wages developed by staff for the current draft RFP. In addition to minimum hourly wages, the City’s current contract and the PUC prevailing wage require benefits such as time off and healthcare plans. Table 2 compares the total wages and benefits, expressed as an hourly total, for the three potential RFP options. Similar to the hourly wages comparison in Table 1, the wages and benefits for the for Union janitorial employees where wages and benefits must be equal to or greater than the PUC prevailing wage is not known, as they would be dependent on specific collective bargaining agreements. Table 2: Comparison of Janitorial Worker Custodian Classification Wages and Benefits Expressed on an Hourly Wage Basis Applicable in May 2023 May-23 City-determined Wages/Benefits PUC Prevailing Wage/Benefits PUC + Union Wage/Benefits Hourly Staff Cost Wage $17.50 $20.00 $20.00 or higher Sick & Vacation Benefits $0.34 $0.81 $0.81 or higher 1-week PTO 5-10 days vacation, 3 days sick 5-10 days vacation, 3 days sick or more 4 8 6 Holiday $0 $0.46 $0.46 or higher no paid holidays 4 holidays 4 holidays or more Health & Welfare $3.00*$8.25 $8.25 or higher Only after 24 months of service After 24 months of service or earlier Pension $0 $0.30 $0.30 or higher 401k optional Leadership & Education $0 $0.09 $0.09 or higher other training Other Payment $0 $0.07 $0.07 or higher Industry Investigation Fund Total Wage & Benefits $20.84 $29.98 $29.98 or higher % Increase from “City- determined Wages/Benefits”n/a 44%44% or higher * Estimated based on Health & Welfare benefits provided under current contract. As demonstrated in Table 2, transitioning to PUC prevailing wages results in an estimated 44 percent increase in labor costs for the janitorial service provider. Transitioning to PUC prevailing wages as a minimum with Union representation results in an estimated minimum 44 percent increase, dependent on the terms of the collective bargaining agreement. It is possible for staff to proceed with the RFP requesting alternative pricing for more than one level of required wage and benefits. However, should Council direct the RFP to require a collective bargaining agreement, staff would recommend this be stated as a proposal requirement as individual proposers would likely either meet this requirement or not. 4 8 6 Timeline The current contract expires on August 31, 2023. Once staff receives Council direction on RFP wage and benefit requirements, staff will proceed with the RFP process, and will bring a new contract to Council for consideration in spring 2023. Resource Impact Funding for the current contract extended through August 31, 2023 (approximately $2.5 million annually) was appropriated as part of the Fiscal Year 2023 Adopted Budget, with funding for July and August 2023 subject to the Council’s appropriation of Fiscal Year 2024 funding. Based on input from Council regarding the wage and benefits requirements for the RFP, additional funding is expected to be needed and will be requested for appropriation when staff returns to Council to recommend contract award. Adjustments to the funding for this contract will also be recommended for alignment with the approved contract as part of the annual budget process for subsequent fiscal years, subject to the Council’s appropriation of funding. Council may also question the comparison of the costs described above with an alternative of providing janitorial services with City employees. A preliminary review indicates that an in-house alternative would cost at least 40 percent higher than the highest cost alternative shown here. Policy Implications The City does not have a practice of including discretionary wage and benefit requirements in its solicitations for services. Council direction for this janitorial contract RFP may lead to the conclusion that other services should have similar requirements. Stakeholder Engagement Staff is seeking direction from Council on wage and benefits requirements for the new RFP, and will conduct industry outreach based on direction received. Environmental Review No environmental review is required. 4 8 6 [1]City Council Staff Report June 2022 ID# 14161 https://www.cityofpaloalto.org/files/assets/public/public- works/facilities/sr-14161-amendment-to-extend-term-with-swa-services-group-inc_1.pdf [2]City Council Staff Report December 2022 ID#14820 https://www.cityofpaloalto.org/files/assets/public/agendas- minutes-reports/reports/city-manager-reports-cmrs/2022/id.-14820-approval-of-amendment-no.-3-with-swa- services-group-inc.-swa.pdf ATTACHMENTS Attachment A: Prevailing Wage Sheet Report #: 2301-0770 3 3 5 Attachment A GENERAL PREVAILING WAGE DETERMINATION MADE BY THE DIRECTOR OF INDUSTRIAL RELATIONS PURSUANT TO CALIFORNIA PUBLIC UTILITIES CODE, SECTIONS 465, 466 AND 467 Determination: STC-2021-1 Reference: 22-1877-2 Issue Date of Determination: December 22, 2021 Supersedes Det: STC- 2019-1 Expiration Date of Determination: April 30, 2024*. Effective until superseded by a new determination issued by the Director of Industrial Relations. Contact the Office of the Director – Research Unit at (415) 703-4774 for the new rates after ten days from the expiration date if no subsequent determination is issued. Locality: Santa Clara County Craft: Janitor/Cleaner Wage Rates:Classification Basic Straight-Time Hourly Rate Janitor/Cleaner Expires 4/30/2022 $18.25 Effective 5/1/2022 $19.25 Effective 5/1/2023 $20.00 Employer Payments: (Public Utilities Code Section 465) Health & Welfare:$8.25 per hour after 24 months of service. Paid Holidays:Five (5) holidays per year or $0.35 per hour after 60 days of service. Effective 5/1/2022 Five (5) holidays per year or $0.37 per hour after 60 days of service. Effective 1/1/2023 Six (6) holidays per year or $0.44 per hour after 60 days of service. Effective 5/1/2023 Six (6) holidays per year or $0.46 per hour after 60 days of service. Effective 1/1/2024 Seven (7) holidays per year or $0.54 per hour after 60 days of service. Pension:$0.15 per hour after 90 days of service. Effective 5/1/2023 $0.30 per hour after 90 days of service. Paid Vacation:Five (5) days after 1 year of service or $0.35 per hour Ten (10) days after 3 years of service or $0.70 per hour Fifteen (15) days after 12 years of service or $1.05 per hour. Effective 5/1/2022 Five (5) days after 1 year of service or $0.37 per hour Ten (10) days after 3 years of service or $0.74 per hour Fifteen (15) days after 12 years of service or $1.11 per hour. Effective 5/1/2023 Five (5) days after 1 year of service or $0.38 per hour Ten (10) days after 3 years of service or $0.77 per hour Fifteen (15) days after 10 years of service or $1.15 per hour. Paid Sick Leave:Three (3) days or $0.21 per hour. Effective 5/1/2022 Three (3) days or $0.22 per hour. Effective 5/1/2023 Three (3) days or $0.23 per hour. 3 3 5 Training:$0.075 per hour. Effective 5/1/2022 $0.08 per hour. Effective 5/1/2023 $0.085 per hour. Other Payment: $0.05 per hour to Industry Investigation Fund. Effective 5/1/2022 $0.06 per hour to Industry Investigation Fund. Effective 5/1/2023 $0.07 per hour to Industry Investigation Fund. Bereavement Leave: Three (3) days paid leave and covers immediate family members (mother, father, spouse, son, daughter, brother, sister, grandmother, grandfather, grandson, granddaughter, and registered domestic partner). Recognized Holidays: New Year’s Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day. If a holiday falls on a Sunday, it shall be observed on the following Monday. If a holiday falls on a Saturday, it shall be observed either on Friday or Saturday as determined by the employer. Effective 2023, add Memorial Day. Effective 2024, add President’s Day. Straight-time Hours: Eight (8) hours per day. A week’s work shall consist of five (5) consecutive days. Overtime Rate: All work performed in excess of 8 hours per day and on the 6th day shall be paid at one and one- half times (1½) the basic hourly rate. All work performed on the 7th day shall be paid double (2x) the straight-time hourly rate. Work on a holiday shall be paid at one and one-half (1½) times the basic hourly rate in addition to the regular day’s pay. Travel and Subsistence: Employees required to furnish own vehicle between locations shall be reimbursed at the rate of the standard IRS mileage rate. CITY COUNCIL COLLEAGUE’S MEMO Sponsor(s): Greer Stone, Patrick Burt Meeting Date: January 23, 2023 TITLE Responsible Contracting Standards Colleague's Memo (Stone & Burt) BACKGROUND On March 21, 2022, speakers at the City Council meeting raised concerns over labor conditions and wages associated with the City’s third-party contract for janitorial services provided to the City of Palo Alto. On July 14, 2022, the San Jose Spotlight released an article detailing allegations of wage theft made by seven janitors that clean City facilities. left unaddressed, the City faces the potential risk for labor disruption, interruption of services, and turnover of its essential workforce. In addition, the city has a moral obligation to assure that the rights are protected of workers performing contracted services to the city. Background and Discussion: In 2017, the City awarded its current janitorial services contract. As part of the bidding process, City staff recommended the adoption of evaluation criteria to address issues with turnover and low-quality performance. On March 21, 2022, speakers at the City Council meeting raised concerns over labor conditions and wages associated with the contract. These concerns included failure to pay contract wages, failure to provide a clear “Paid Time Off” or vacation policy, failure to provide necessary materials to perform job duties, failure to reimburse expenses and mileage, failure to provide safety training or personal protective equipment, and failure to provide sufficient staffing.[1] On September 15, 2022, Congresswoman Anna Eshoo wrote to Mayor Burt, recognizing “the prevalence of reported exploitation in the janitorial industry, employers must be vigilant to ensure that janitors are treated fairly.” Additionally, Congresswoman Eshoo encouraged the city to “take into consideration the labor practices of any janitorial contractor with which it engages.”[2] The City also received a letter on June 15, 2022, from State Senator Josh Becker, encouraging an investigation into allegations of wage theft, because “property service industries tend to have track records of high turnover, poor quality of service, and wage theft. These issues are particularly prevalent in the janitorial industry where exploitation, sexual harassment, and violations of wage and hour laws are commonplace.”[3] Assemblymember Berman also urged Palo Alto to “adopt a higher level of standards for these subcontracted services.”[4] On July 14, 2022, the San Jose Spotlight released an article detailing the allegations of wage theft made by seven janitors that clean City facilities. The article cited a report by the Maintenance Cooperation and Trust Fund, a janitorial industry watchdog organization, which describes the predominantly female Hispanic janitorial workforce as “especially vulnerable” dealing with “greater hardships than many other types of low-wage”[5] workers. The article also made reference to a situation in 2019 at the City of Fremont, which faced a two day labor stoppage after janitors had a dispute over medical benefits. The article also referenced how Mountain View recently adopted stricter standards to protect their subcontracted janitorial workforce.[6] On January 28, 2020, the City of Mountain View adopted a motion that required its Janitorial Services RFP to include that the awarded vendor be a firm whose employees are covered by a collective bargaining agreement, janitors receive wages no less than the prevailing wage as listed under the California Public Utilities Code, and that the State Labor Code’s worker retention period be extended from 60 to 90 days.[7] Recommendation: As a City, we have an interest in ensuring we have uninterrupted operations, high quality services, and that contracted workers performing services for the city are treated fairly. We recommend the City Council direct staff to address the issues facing the City’s subcontracted janitors by developing a policy that would heighten standards where needed within the Janitorial Services RFP for the City Council to adopt for the upcoming and future such RFPs. This policy should establish standards similar to those adopted by the City of Mountain View per below: “That the successful proposer be a firm whose employees are covered by a collective bargaining agreement prior to the effective date of contract and that any individual performing janitorial services for the City be paid no less than the prevailing wage and benefits established for janitorial services pursuant to the California Public Utilities Code and set by the Department of Industrial Relations. That the higher wage rates and/or benefits will be paid should the collective bargaining agreement’s wages and benefits and the prevailing wage and benefits differ. That the State Labor Code’s worker retention period be extended from 60 to 90 days.” Resource Implications: Independent of this Colleagues Memo, staff has been evaluating options related to wage requirements for the upcoming janitorial services Request for Proposals (RFP). Given the time sensitivity of this issue in order to initiate a new contract for services, staff will present their analysis to the City Council at the same time this Colleagues Memo is considered. [1] City of Palo Alto, “Council Consent Agenda Responses,” June 20, 2022. https://www.cityofpaloalto.org/files/assets/public/agendas-minutes-reports/council- questions/20220620cqccs.pdf [2] Congresswoman Anna Eshoo Letter, September 15, 2022. https://drive.google.com/file/d/1U5fZAzM3u5tLZf- rZFpZZBofUJ8BynO0/view?usp=sharing [3] Senator Josh Becker letter, June 15, 2022. https://drive.google.com/file/d/14ZFpJNfSYmwT3Wznba3fTJzIC82vmgDc/view?usp=sharing [4] Assemblymember Marc Berman letter, July 20, 2022. https://drive.google.com/file/d/1GeYSYxkrLungCxWg- voHK3bHEuaHtmvL/view?usp=sharing [5] “Janitors: The Pandemic’s Unseen Essential Workers,” Maintenance Cooperation Trust Fund, April 2021 [6] Ruth Silver Taube, “Palo Alto janitorial workers shed light on wage theft,” San Jose Spotlight, July 14, 2022. https://sanjosespotlight.com/silver-taube-palo-alto-janitorial-workers-shed-light-on-wage-theft/ [7] City of Mountain View, “Meeting Minutes - Final,” January 28, 2020. 1 6 2 6 City Council Supplemental Report From: Brad Eggleston, Director Public Works/City Engineer Meeting Date: January 30, 2023 Item Number: AA1 TITLE Supplemental Report - Wage Requirements for the Contract for next Janitorial Services After the agenda for January 23, 2023 City Council meeting was published, staff received the following questions related to payment of back wages to current and former SWA employees. While SWA employee back wages are not directly related to Council’s discussion and direction on wage and benefit requirements for the next janitorial contract, the questions and their answers are useful background information for the discussion and are therefore being provided in this Supplemental Report. 1. My understanding is that checks will be mailed to the address SWA has on file, for both current and former employees. Correct? As required by Amendment No. 3 to the City’s contract with SWA, payment of back wages will be the responsibility of SWA. SWA has informed the City they intend to make these payments either by direct deposit or by a check mailed by certified return receipt to the employee’s last known address. 2. If former employees want to ensure their address is up-to-date, should they contact the city, or SWA, or both? Former SWA employees should contact SWA to ensure their address is correct. 3. Does the city have an independent estimate of the number of workers affected and how much each should receive? If so, what are they? The City does not have an independent estimate, however, has reviewed a detailed spreadsheet provided by SWA that lists each employee and the variance between actual 1 6 2 6 pay and pay required by the contract for each pay period. Based on this list from SWA there are about 60 individual current or former employees who are owed back wages. The City does not have the calculation of back wages and compounded interest, this is the responsibility of SWA, however, staff anticipates requesting records from SWA for review in alignment with the current City Auditor task of reviewing the SWA contract. 4. How is the city planning to ensure compliance? Who in the city can workers contact if they don’t receive their check? Amendment No. 3 to the City’s contract with SWA requires SWA to make the back wage payment including interest by March 31, 2023, and to provide records to the City by April 28, 2023 demonstrating the performance of these obligations. City staff will perform spot checks of some payments to ensure they align with the back pay and interest expected. SWA employees should contact SWA if they don’t receive their payment, and staff suggests that they copy the City on their communication to SWA for the City’s awareness. APPROVED BY: Brad Eggleston, Director Public Works/City Engineer JANUARY 23, 2023 www.cityofpaloalto.org Wage and Benefits Requirements for New Janitorial Services Request for Proposal (RFP) TITLE 40 FONT BOLD Subtitle 32 font JANUARY 23, 2023 www.cityofpaloalto.org Staff recommends that Council review and provide direction on the wage and benefits requirements for the new Janitorial Services Request for Proposal (RFP). RECOMMENDATION TITLE 40 FONT BOLD Subtitle 32 font JANUARY 23, 2023 www.cityofpaloalto.org •Current contract expires August 31, 2023 •2017 RFP included: •Emphasis on performance rather than lowest cost •Minimum staffing levels •2017 Contract results: •Quality, reliable service •higher employee retention rate EXISTING JANITORIAL CONTRACT TITLE 40 FONT BOLD Subtitle 32 font JANUARY 23, 2023 www.cityofpaloalto.org •Draft RFP currently includes: •Continue 2017 RFP emphasis on performance and staffing levels •Add specific baseline wages and benefits requirements •Add two additional janitorial job classifications with higher wages REQUEST FOR PROPOSAL FOR NEW CONTRACT TITLE 40 FONT BOLD Subtitle 32 font JANUARY 23, 2023 www.cityofpaloalto.org Option 1: City-Determined Wages/Benefits (current draft RFP) Option 2: PUC Prevailing Wages/Benefits Option 3: PUC + Union Wages/Benefits (Colleagues Memo recommendation) WAGE & BENEFIT REQUIREMENT OPTIONS TITLE 40 FONT BOLD Subtitle 32 font JANUARY 23, 2023 www.cityofpaloalto.org WAGE & BENEFIT REQUIREMENT OPTIONS Table 1: Comparison of Janitorial Worker Hourly Wage Options Applicable in May 2023 Classification City-determined Wages* PUC Prevailing Wage PUC + Union Wage Custodian $17.50 $20.00 $20.00 or higher Parking Garage Custodian $19.50 $20.00 $20.00 or higher Parks Custodian $19.50 $20.00 $20.00 or higher Utility Custodian $21.50 $20.00 $20.00 or higher Lead Custodian $22.50 $20.00 $20.00 or higher Police Department Custodian $25.50 $20.00 $20.00 or higher Supervisor $30.50 n/a unknown *Classifications and wages developed by staff for the current draft RFP. TITLE 40 FONT BOLD Subtitle 32 font JANUARY 23, 2023 www.cityofpaloalto.org WAGE & BENEFIT REQUIREMENT OPTIONS Table 2: Comparison of Janitorial Worker Custodian Classification Wages and Benefits Expressed on an Hourly Wage Basis Applicable in May 2023 May-23 City-determined Wages/Benefits PUC Prevailing Wage/Benefits PUC + Union Wage/Benefits Hourly Staff Cost Wage $17.50 $20.00 $20.00 or higher Sick & Vacation Benefits $0.34 $0.81 $0.81 or higher 1-week PTO 5-10 days vacation, 3 days sick 5-10 days vacation, 3 days sick or more Holiday $0 $0.46 $0.46 or higher no paid holidays 4 holidays 4 holidays or more Health & Welfare $3.00* $8.25 $8.25 or higher Only after 24 months of service After 24 months of service or earlier Pension $0 $0.30 $0.30 or higher 401k optional Leadership & Education $0 $0.09 $0.09 or higher other training Other Payment $0 $0.07 $0.07 or higher Industry Investigation Fund Total Wage & Benefits $20.84 $29.98 $29.98 or higher % Increase from “City- determined Wages/Benefits” n/a 44% 44% or higher * Estimated based on Health & Welfare benefits provided under current contract. TITLE 40 FONT BOLD Subtitle 32 font JANUARY 23, 2023 www.cityofpaloalto.org Staff recommends that Council review and provide direction on the wage and benefits requirements for the new Janitorial Services Request for Proposals (RFP). RECOMMENDATION