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Home My WebLink AboutStaff Report 13664 ŝƚǇŽĨWĂůŽůƚŽ;/ηϭϯϲϲϰͿ ŝƚǇŽƵŶĐŝů^ƚĂĨĨZĞƉŽƌƚ DĞĞƚŝŶŐĂƚĞ͗ϭϮͬϭϯͬϮϬϮϭ City of Palo Alto Page 1 dŝƚůĞ͗ƉƉƌŽǀĂůĂŶĚƵƚŚŽƌŝǌĂƚŝŽŶĨŽƌƚŚĞŝƚǇDĂŶĂŐĞƌŽƌdŚĞŝƌĞƐŝŐŶĞĞƚŽ ǆĞĐƵƚĞƚŚĞ&ŽůůŽǁŝŶŐdŚƌĞĞhƚŝůŝƚŝĞƐWƵďůŝĐĞŶĞĨŝƚƐWƌŽŐƌĂŵŽŶƚƌĂĐƚ ŵĞŶĚŵĞŶƚƐ͗ϭͿŵĞŶĚŵĞŶƚEƵŵďĞƌϯƚŽĂŐůĞ^ǇƐƚĞŵƐ/ŶƚĞƌŶĂƚŝŽŶĂů͕/ŶĐ͘ ^ǇŶĞƌŐǇŽŵƉĂŶŝĞƐϭϱϭϱϵϭϮϲ͕ǆƚĞŶĚŝŶŐƚŚĞdĞƌŵĨŽƌKŶĞĚĚŝƚŝŽŶĂů zĞĂƌtŝƚŚŶŽ/ŶĐƌĞĂƐĞŝŶŽŵƉĞŶƐĂƚŝŽŶ͖ϮͿŵĞŶĚŵĞŶƚEƵŵďĞƌϰƚŽĂŐůĞ ^ǇƐƚĞŵƐ/ŶƚĞƌŶĂƚŝŽŶĂů͕/ŶĐ͘^ǇŶĞƌŐǇŽŵƉĂŶŝĞƐϭϱϭϱϵϭϮϱ͕ĞǆƚĞŶĚŝŶŐ ƚŚĞdĞƌŵĨŽƌKŶĞĚĚŝƚŝŽŶĂůzĞĂƌtŝƚŚŶŽ/ŶĐƌĞĂƐĞŝŶŽŵƉĞŶƐĂƚŝŽŶ͖ϯͿ ŵĞŶĚŵĞŶƚEƵŵďĞƌϯƚŽ>ZĞƐƵůƚŽŶƐƵůƚŝŶŐ͕/ŶĐ͘ϭϱϭϱϵϭϯϱĞǆƚĞŶĚŝŶŐ ƚŚĞdĞƌŵĨŽƌKŶĞĚĚŝƚŝŽŶĂůzĞĂƌtŝƚŚŶŽ/ŶĐƌĞĂƐĞŝŶŽŵƉĞŶƐĂƚŝŽŶ &ƌŽŵ͗ŝƚǇDĂŶĂŐĞƌ >ĞĂĚĞƉĂƌƚŵĞŶƚ͗hƚŝůŝƚŝĞƐ ǆĞĐƵƚŝǀĞ^ƵŵŵĂƌǇ Staff recommends one-year extensions of three residential contracts to ensure that current energy efficiency and building electrification related services continue uninterrupted and available to residential customers while the City’s competitive solicitation and contract negotiation processes are underway. The solicitation process for new residential program providers is in progress, and new contracts are expected to be in place by Spring 2022. Staff is requesting contract term extensions through December 31, 2022 to provide ample time for contract negotiations and to avoid any lapse in services to customers as new programs are launched. Due to 16 months of in-home services restrictions related to COVID-19, most residential program services were paused during 2020 and the first half of 2021 except for phone advising services and the new offering of a virtual assessment. Sufficient funds remain in the contracts for the existing residential programs – Home Efficiency Genie, Multifamily Plus and Residential Energy Assistance Program – so that these programs can continue without added compensation. All three programs help the City meet its goals of sustainability and customer satisfaction. ĂĐŬŐƌŽƵŶĚ The original contracts with CLEAResult and Eagle Systems International were approved by Council on May 18, 2015 (Staff Report #5707) to provide energy efficiency program services for 7 Packet Pg. 31 City of Palo Alto Page 2 residential customers, including customers in single-family and multifamily residences as well as customers with financial or medical needs. On September 26, 2016, Council approved Amendment One for Contract C15159125 (Multifamily Plus program) to add compensation because of better-than-anticipated uptake of the program’s services – primarily lighting and attic insulation upgrades to multifamily properties (Staff Report #7192). On June 25, 2018 Council approved Amendment Two for this same contract (C15159125, Multifamily Plus program) and Amendment One for Contracts C15159135 and C15159126 (Home Efficiency Genie and Residential Energy Assistance Program, respectively) to extend all three contracts through June 30, 2021 (Staff Report #9273). On May 25, 2021 the three contracts were administratively extended (as allowed by Municipal Code 2.30.290) by six months to December 31, 2021. Additional contract amendments to date include the following: 9/26/2016 - Amendment One to Eagle Systems International, Inc. DBA Synergy Companies Contract C15159125 for the Multifamily Plus program, increasing compensation by $500,000 through June 30, 2018. 6/25/2018 - Amendment One to CLEAResult Consulting, Inc. Contract C15159135 for the Home Efficiency Genie program, increasing compensation by $910,000 and extending the term for three additional years through June 30, 2021. 6/25/2018 - Amendment Two to Eagle Systems International, Inc. DBA Synergy Companies Contract C15159125 for the Multifamily Plus program, increasing compensation by $900,000 and extending the term for three additional years through June 30, 2021. 6/25/2018 - Amendment One to Eagle Systems International, Inc. DBA Synergy Companies Contract C15159126 for the Residential Energy Assistance Program (REAP), increasing compensation by $600,000 and extending the term for three additional years through June 30, 2021. Programs were running successfully until COVID-19 restrictions led to a 16-month pause in most activities. Following the City Manager’s approval in July 2021 to safely re-open many city services, residential programs with in-home services were restarted. Vendors must comply with CDC and Santa Clara County guidelines, including mask wearing, social distancing, screening customers for health conditions prior to entering homes and prioritizing health and safety with all in-home contact. ŝƐĐƵƐƐŝŽŶ The City relies on partnerships with third party contractors to deliver energy efficiency and sustainability programs for residential customers. Such targeted third-party programs have played an important role in meeting mandated state requirements to fund demand-side 7 Packet Pg. 32 City of Palo Alto Page 3 management and low-income ratepayer assistance programs using Public Benefits funds (AB 1890) as well as helping the City meet the sustainability objectives outlined in its Sustainability and Climate Action Plan (S/CAP). Collectively, the three programs affected by these contract amendments reach all residential customer segments, including the hard-to-reach sectors of income and medically qualified customers as well as residents of multifamily housing. The electric energy savings from these three residential programs combined accounted for about 5% of total kWh efficiency-program savings for the most recent pre-pandemic fiscal year, FY2019. The gas energy savings for FY2019 from these programs accounted for about 15% of total therms savings. A summary of the activities of the three programs is as follows: 1. CLEAResult Consulting, Inc. Contract C15159135 The Home Efficiency Genie program, managed by CLEAResult Consulting, serves both single and multifamily residential households. This program provides phone-based energy consulting services offering energy efficiency (EE) and electrification advice as well as technical assistance to customers, including help selecting contractors and reviewing contractor bids for home efficiency upgrades and electrification projects. The program offers various levels of in- home energy assessments with a customer copayment. Participating customers receive a Home Energy Assessment Report that identifies EE upgrade and electrification opportunities and guides the customer through the upgrade process. The program also offers a Home Electrification Readiness Assessment (HERA) which helps residents review their electrical panel capacity with guidance on switching to electric equipment, as well as curated lists of home performance and electrification specialist contractors. The Home Efficiency Genie program provides customer education and has a high customer satisfaction rating, with customer surveys showing a net prompter score consistently greater than 90 out of 100. This program also helps channel people to other Utilities programs, enhancing their savings and performance. In FY2019, the program had 68 participants and achieved 35,641 kWh and 19,656 therms of energy savings. 2. Eagle Systems International, Inc. DBA Synergy Companies Contract C15159125 The Multifamily Plus (MF+) program, managed by Eagle Systems International, Inc. DBA Synergy Companies, provides direct installation, no-cost EE services to multifamily buildings with four or more units, including apartments, hospices, and care centers. Compensation to the program administrator is based on a fixed, per-unit cost for each eligible measure installed or serviced, and administrative costs are included in these fixed costs. Eligible measures include common area upgrades such as attic insulation, efficient lighting upgrades and occupancy sensors. The MF+ program provides free-to- the-customer services for upgrades that save energy, lower energy bills and improve comfort. In the summer of 2016, the program was revamped and funds were added to accommodate additional LED lighting upgrades as the price of LEDs had decreased and the quality of the lights improved greatly. The addition of LED installation services drew interest from many property managers and building owners who were initially not 7 Packet Pg. 33 City of Palo Alto Page 4 interested in participating in the program. In FY2019, the program had 17 MF property owner participants and achieved 230,641 kWh and 57 therms of energy savings. 3. Eagle Systems International, Inc. DBA Synergy Companies Contract C15159126 The Residential Energy Assistance Program (REAP), managed by Eagle Systems International, Inc. DBA Synergy Companies, provides direct installation, no-cost EE services to qualified customers based on financial or medical needs. City staff provides a monthly list of eligible customers to the consultant. Compensation to the program administrator is based on a fixed, per-unit cost for each eligible measure installed or serviced, and administrative costs are included in these fixed costs. REAP’s free-to-the-customer services include water saving measure installation, building envelope improvements such as insulation and weatherization, upgrades to LED lighting, and equipment replacement, including replacing gas wall furnaces with electric ductless mini-split heat pumps. These services are all provided to the most vulnerable residents on rate assistance. In FY2019, the program had 22 participants and achieved 92,119 kWh and 5,666 therms of energy savings. These three CPAU flagship efficiency programs have direct positive impacts on residents and provide immediate and long-term energy and water savings. Staff began preparing an RFP to replace these contracts in late 2020. This RFP was expected to be completed by the end of 2021. However, with the City’s S/CAP being updated, staff delayed the RFP to amend it and ensure it included offerings that would further support activities expected to be included in the S/CAP Implementation Plan. The RFP was then issued in summer of 2021 and proposals have been received. Staff is in negotiation with vendors. However, final contracts are not expected to be in place until after the end of 2021. These contract amendments will allow energy savings and sustainability activities to continue without interruption to customers while new program offerings are being designed and prepared for launch. While staff is expecting to have new contracts in place by spring of 2022, the extensions of the existing contracts to December 31, 2022 assure that existing programs can continue even if that timeline is delayed. The existing contracts will be terminated once new contracts have been established. Staff is in communication with vendors for these existing contracts and will provide adequate notice prior to contract termination. dŝŵĞůŝŶĞ If these contract amendments were approved staff would continue to offer the three programs described above while continuing to negotiate replacement contracts with the goal of having new contracts in place (and terminating the three contracts described above) in spring of 2022. ZĞƐŽƵƌĐĞ/ŵƉĂĐƚ No resource impact is anticipated, since staff is only proposing extending the expiration date of these contracts without adding additional funds. WŽůŝĐǇ/ŵƉůŝĐĂƚŝŽŶƐ 7 Packet Pg. 34 City of Palo Alto Page 5 The contracts whose terms would be extended through these Amendments support the Council-approved Sustainability Plan, the Council-approved Ten-year Energy Efficiency Targets and the Comprehensive Plan Goal N7.7.2 (explore the transition of existing buildings from gas to electric or solar water and space heating). The contracts also further the Utilities Strategic Plan Collaboration priority (Strategy 1, increasing communication with the community). ^ƚĂŬĞŚŽůĚĞƌŶŐĂŐĞŵĞŶƚ No stakeholder engagement was performed related to these contract amendments, though stakeholder engagement related to these programs is being performed as part of the S/CAP adoption process via the S/CAP Ad Hoc Subcommittee and the S/CAP outreach and engagement plan. ŶǀŝƌŽŶŵĞŶƚĂůZĞǀŝĞǁ Approval of these contract amendments does not meet the definition of a project pursuant to Section 21065 of the California Public Resources Code, thus no environmental review under CEQA is required. ƚƚĂĐŚŵĞŶƚƐ͗ • ƚƚĂĐŚŵĞŶƚϳ͘Ă͗Attachment A: Eagle Systems International, Inc. DBA Synergy Companies Contract, C15159126 Amendment 3 • Attachment7.b: Attachment B: Eagle Systems International, Inc. DBA Synergy Companies Contract, C15159125 Amendment 4 • Attachment7.c: Attachment C: CLEAResult Consulting, Inc. Contract, C15159135 Amendment 3 7 Packet Pg. 35 Professional Services Rev. Feb. 2014 DEDEdEK͘ϯdKKEdZdEK͘ϭϱϭϱϵϭϮϲ dtEd,/dzK&W>K>dKE '>^z^dD^/EdZEd/KE>͕/E͘ĚďĂ^zEZ'zKDWE/^ &KZWZK&^^/KE>^Zs/^ This Amendment No. 3 (this “Amendment”) to Contract No. C15159126 (the “Contract” as defined below) is entered into as of December 6, 2021, by and between the CITY OF PALO ALTO, a California chartered municipal corporation (“CITY”), and EAGLE SYSTEMS INTERNATIONAL, INC. dba SYNERGY COMPANIES, a California corporation, located at 28436 Satellite Street, Hayward, CA 94545 (“CONSULTANT”). CITY and CONSULTANT are referred to collectively as the “Parties” in this Amendment. Z/d>^ A. The Contract (as defined below) was entered into by and between the Parties hereto for the provision of administration, management, and delivery of direct installation, no-cost energy efficiency services to qualified CITY residents based on financial or medical needs, as detailed therein. B. The Parties now wish to amend the Contract in order to extend the term by twelve months, from the prior contract end date of December 31, 2021 through December 31, 2022, with no change to the maximum compensation payable under the Contract for continuation of services per Exhibit “A” Scope of Services. NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions of this Amendment, the Parties agree: SECTION 1. ĞĨŝŶŝƚŝŽŶƐ. The following definitions shall apply to this Amendment: a. ŽŶƚƌĂĐƚ. The term “Contract” shall mean Contract No. C15159126 between CONSULTANT and CITY, dated June 1, 2015, as amended by: Amendment No.1, dated June 26, 2018 and Amendment No.2, dated May 25, 2021 b. KƚŚĞƌdĞƌŵƐ. Capitalized terms used and not defined in this Amendment shall have the meanings assigned to such terms in the Contract. SECTION 2. Section 2. “TERM” of the Contract is hereby amended to read as follows: DocuSign Envelope ID: 58E8A2DB-A534-4903-B7C1-A795E02A1F71 7.a Packet Pg. 36 Professional Services Rev. Feb. 2014 “The term of this Agreement shall be from the date of its full execution through December 31, 2022 unless terminated earlier pursuant to Section 19 of this Agreement.” SECTION 3. The following exhibit(s) to the Contract is/are hereby amended or added, as indicated below, to read as set forth in the attachment(s) to this Amendment, which is/are hereby incorporated in full into this Amendment and into the Contract by this reference: a. Exhibit “C” entitled “COMPENSATION”, AMENDED, REPLACES PREVIOUS “REVISED EXHIBIT C”. SECTION 4. >ĞŐĂůĨĨĞĐƚ͘ Except as modified by this Amendment, all other provisions of the Contract, including any exhibits thereto, shall remain in full force and effect. SECTION 5. /ŶĐŽƌƉŽƌĂƚŝŽŶŽĨZĞĐŝƚĂůƐ. The recitals set forth above are terms of this Amendment and are fully incorporated herein by this reference. (SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.) DocuSign Envelope ID: 58E8A2DB-A534-4903-B7C1-A795E02A1F71 7.a Packet Pg. 37 Professional Services Rev. Feb. 2014 ^/'EdhZ^K&d,WZd/^ IN WITNESS WHEREOF, the Parties have by their duly authorized representatives executed this Amendment effective as of the date first above written. /dzK&W>K>dK City Manager APPROVED AS TO FORM: City Attorney or designee '>^z^dD^/EdZEd/KE͕/E͘ ďĂ^zEZ'zKDWE/^ KĨĨŝĐĞƌϭ By: Name: Title: ƚƚĂĐŚŵĞŶƚƐ: EXHIBIT “C”: COMPENSATION, AMENDMENT No. 3 (AMENDED, REPLACES PREVIOUS) DocuSign Envelope ID: 58E8A2DB-A534-4903-B7C1-A795E02A1F71 Matthew Clark VP - Business Development 7.a Packet Pg. 38 Professional Services Rev. Feb. 2014 EXHIBIT “C” COMPENSATION, AMENDMENT No. 3 (AMENDED, REPLACES PREVIOUS) The CITY agrees to compensate the CONSULTANT for professional services performed in accordance with the terms and conditions of this Agreement, and as set forth in this Exhibit C. The compensation to be paid to CONSULTANT under this Agreement for all services described in Exhibit “A” (“Basic Services”) shall not exceed One Million One Hundred Forty Thousand Dollars ($1,140,000). CONSULTANT agrees to complete all Services within this amount. Any work performed or expenses incurred for which payment would result in a total exceeding the maximum amount of compensation set forth herein shall be at no cost to the CITY. CITY will compensate CONSULTANT using a fixed-unit pricing structure. CITY will compensate CONSULTANT a fixed price (the Cost per Unit) per Eligible Measure installed and approved by CITY as set forth in Table C-1. The Cost per Unit for each Eligible Measure set forth in Table C-1 includes all of CONSULTANT’s Costs, including, without limitation, administrative costs, marketing/outreach costs, and direct implementation (materials and labor) costs. It is CITY’s expectation that approximately 85% of CONSULTANT’s costs be related to direct implementation costs (materials and labor) with approximately 15% reserved for marketing/outreach costs and administrative costs respectively. CITY’s compensation to CONSULTANT for Eligible Measures is also subject to the Maximum Quantity per Home limitation set forth in Table C-1. DĂǆŝŵƵŵdŽƚĂůŽŵƉĞŶƐĂƚŝŽŶEKddKyDKhEdĨŽƌdĞƌŵŽĨƚŚĞŐƌĞĞŵĞŶƚсΨϭ͕ϭϰϬ͕ϬϬϬ ŶĞƌŐǇ^ĂǀŝŶŐƐdĂƌŐĞƚƐĂŶĚEŽƚdŽǆĐĞĞĚŵŽƵŶƚƐĨŽƌKE^h>dEd EZ'z^s/E'^dZ'd^ KE^h>dEd WĞƌĨŽƌŵĂŶĐĞ WĂǇŵĞŶƚ ƵƐƚŽŵĞƌZĞďĂƚĞ WĂǇŵĞŶƚ DĂǆŝŵƵŵdŽƚĂů ŽŵƉĞŶƐĂƚŝŽŶEKd dKy ŬtŚ dŚĞƌŵƐ &zϭϲͲ&zϭϴ 166,180 25,722 $440,000 $0 $440,000 &zϭϵͲ&zϮϭ 200,000 25,000 $400,000 $0 $400,000 &zϮϮƚŚƌŽƵŐŚ ĞĐϯϭ͕ϮϬϮϭ 40,000 5,000 $100,000 $0 $100,000 :ĂŶƵĂƌǇϭ͕ ϮϬϮϮƚŚƌŽƵŐŚ ĞĐĞŵďĞƌ ϯϭ͕ϮϬϮϮ 80,000 10,000 $200,000 $0 $200,000 dKd> ϰϴϲ͕ϭϴϬϲϱ͕ϳϮϮΨϭ͕ϭϰϬ͕ϬϬϬΨϬΨϭ͕ϭϰϬ͕ϬϬϬ DocuSign Envelope ID: 58E8A2DB-A534-4903-B7C1-A795E02A1F71 7.a Packet Pg. 39 Vers.: Aug. 5, 2019 Page 6 of 9 Table C-1: Eligible Measures – Estimated Savings and Compensation CITY, in its sole discretion by providing written notice to CONSULTANT, retains the right to add, delete, modify or limit the Eligible Measures, Cost per Unit or other characteristics set forth in this Table C-1, including imposing a limit on the maximum number of individual Eligible Measures, per customer or per year, installed by CONSULTANT. # Eligible Measure Description Unit of Measure Maximum Quantity per Home* Cost per Unit Annual kWh savings Annual Therm savings Source 1 AC Diagnostic & Tuneup w/verification Per System 1 $195.00 141.75 0.00 DEER 2014 2 Air Source Heat Pump 1- System (plus permits) Per Unit Permission Only $5,040.00 267.00 0.00 CMUA TRM 2014 Manual 3 Air Source Heat Pump 2- System (plus permits) Per Unit Permission Only $8,040.00 400.50 0.00 CMUA TRM 2014 Manual 4 Attic Access Weather Stripping Per Unit 2 $17.18 3.02 5.24 CMUA TRM 2014 Manual 5 Attic Insulation Batt Insulation - Existing Per Sq.Ft. N/A $1.98 0.03 0.01 CMUA TRM 2014 Manual 6 Attic Insulation Batt Insulation - R0 to R38 Per Sq.Ft. N/A $2.20 0.52 0.17 CMUA TRM 2014 Manual 7 Attic Insulation R-0 to Standard R-38 Per Sq.Ft. N/A $1.45 0.52 0.17 CMUA TRM 2014 Manual 8 Attic Insulation R-12 to Standard R-38 Per Sq.Ft. N/A $1.25 0.03 0.01 CMUA TRM 2014 Manual 9 Attic Venting Per Unit 2 $76.69 3.78 6.55 CMUA TRM 2014 Manual 10 CFL A-19 Bulb when LED not an option Per Unit Permission Only $10.00 28.00 0.00 CMUA TRM 2014 Manual 11 CFL Fixture with lamps Per Unit Permission Only $42.00 56.00 0.00 CMUA TRM 2014 Manual 12 CFL R30 Bulb when LED not an option Per Unit Permission Only $10.00 15.00 0.00 CMUA TRM 2014 Manual 13 Carbon Monoxide Alarm Per Unit Permission Only $39.33 0.00 0.00 CMUA TRM 2014 Manual 14 Door Replacement Per Unit 1 $100.00 5.29 9.17 CMUA TRM 2014 Manual DocuSign Envelope ID: 58E8A2DB-A534-4903-B7C1-A795E02A1F71 7.a Packet Pg. 40 Vers.: Aug. 5, 2019 Page 7 of 9 # Eligible Measure Description Unit of Measure Maximum Quantity per Home* Cost per Unit Annual kWh savings Annual Therm savings Source 15 Door Sweep Per Unit 1 $29.95 3.02 5.24 CMUA TRM 2014 Manual 16 Door Weatherstripping Per Unit 4 $91.60 2.27 3.93 CMUA TRM 2014 Manual 17 Duct Test & Seal Per Unit 1 $450.00 73.00 19.90 CMUA TRM 2014 Manual 18 Energy Education Per Unit 1 $75.00 0.00 0.00 CMUA TRM 2014 Manual 19 Exterior LED Light Fixture with Sensor Per Unit 1 $67.00 39.00 0.00 CMUA TRM 2014 Manual 20 Faucet Aerators Per Unit 10 $5.90 0.00 4.00 CMUA TRM 2014 Manual 21 Furnace Filter Per Unit 1 $11.00 2.00 0.00 DEER 2014 22 Furnace Replacement (plus permits) Per Unit Permission Only $2,640.00 0.00 16.21 CMUA TRM 2014 Manual 23 Furnace Replacement Wall Furnace Double (plus permits) Per Unit Permission Only $3,050.00 0.00 16.21 CMUA TRM 2014 Manual 24 Furnace Replacement Wall Furnace Single (plus permits) Per Unit Permission Only $1,500.00 0.00 13.82 CMUA TRM 2014 Manual 25 Furnace Replacement with Duct Work (plus permits) Per Unit Permission Only $7,155.00 73.00 36.11 CMUA TRM 2014 Manual 26 Furnace Tune-up Per Unit 1 $155.00 33.60 9.77 DEER 2014 27 HVAC Efficient Fan Control Per Unit 1 $137.00 54.53 28.54 Workpaper 28 Intelligent Power Strip Per Unit 1 $37.00 24.00 0.00 CMUA TRM 2014 Manual 29 LED 10-13 W replacing 50 W or greater halogen downlight (Interior) Per Unit 5 $28.00 18.00 0.00 CMUA TRM 2014 Manual 30 LED 10-13 W replacing 50 W or greater halogen downlight (Exterior) Per Unit 5 $28.00 39.00 0.00 CMUA TRM 2014 Manual 31 LED 19-21 W replacing 90 W or greater halogen downlight (Interior) Per Unit 5 $36.00 28.00 0.00 CMUA TRM 2014 Manual 32 LED 19-21 W replacing 90 W or greater halogen downlight (Exterior) Per Unit 5 $36.00 62.00 0.00 CMUA TRM 2014 Manual DocuSign Envelope ID: 58E8A2DB-A534-4903-B7C1-A795E02A1F71 7.a Packet Pg. 41 Vers.: Aug. 5, 2019 Page 8 of 9 # Eligible Measure Description Unit of Measure Maximum Quantity per Home* Cost per Unit Annual kWh savings Annual Therm savings Source 33 LED 7 W replacing 50 W MR16 (Exterior) Per Unit 5 $33.00 54.00 0.00 CMUA TRM 2014 Manual 34 LED A Type 10W replacing 60W Incandescent Per Unit 5 $16.50 18.00 0.00 CMUA TRM 2014 Manual 35 LED A Type 8W replacing 40W Incandescent Per Unit 5 $14.00 12.00 0.00 CMUA TRM 2014 Manual 36 LED R30 Bulb Per Unit 5 $28.00 18.00 0.00 CMUA TRM 2014 Manual 37 LED R40 Bulb Per Unit 5 $36.00 28.00 0.00 CMUA TRM 2014 Manual 38 Low-Flow Showerheads Per Unit 4 $39.00 0.00 7.60 CMUA TRM 2014 Manual 39 Max Hourly Rate for Additional Work Per Hour 3 $65.00 0.00 0.00 CMUA TRM 2014 Manual 40 Minor Home Repair - Walls + Materials Per Unit 1 $95.00 0.00 0.00 CMUA TRM 2014 Manual 41 NGAT Testing Per Unit 1 $85.00 0.00 0.00 CMUA TRM 2014 Manual 42 Occupancy Sensors Per Unit 3 $79.00 144.10 0.00 DEER 2014 43 Pipe Insulation Per Ln. Ft. 1 $9.50 0.00 2.20 CMUA TRM 2014 Manual 44 Program T-stats (with new HVAC install) Per Unit 1 $73.25 68.80 0.00 CMUA TRM 2014 Manual 45 Refrigerator replacement - 15CF, RHD, WHT, Westinghouse Per Unit 1 $783.00 106.00 0.00 CMUA TRM 2014 Manual 46 Refrigerator replacement - 18CF, RHD, WHT, Westinghouse Per Unit 1 $896.00 121.00 0.00 CMUA TRM 2014 Manual 47 Repair Furnace Per Unit 1 variable, NTE $500 0.00 9.73 CMUA TRM 2014 Manual 48 Repair Refrigerator Per Unit 1 variable, NTE $300 63.60 0.00 CMUA TRM 2014 Manual 49 Repair Water Heater Per Unit 1 variable, NTE $250 0.00 23.00 CMUA TRM 2014 Manual 50 Replace Water Heater (plus permits) Per Unit 1 $1,650.00 0.00 52.00 CMUA TRM 2014 DocuSign Envelope ID: 58E8A2DB-A534-4903-B7C1-A795E02A1F71 7.a Packet Pg. 42 Vers.: Aug. 5, 2019 Page 9 of 9 # Eligible Measure Description Unit of Measure Maximum Quantity per Home* Cost per Unit Annual kWh savings Annual Therm savings Source Manual 51 Smoke Detector Alarm Per Unit 1 $39.00 0.00 0.00 CMUA TRM 2014 Manual 52 T8 28W 4F1L (Lamps and Ballast) Per Fixture 4 $52.69 245.00 0.00 CMUA TRM 2014 Manual 53 T8 28W 4F2L (Lamps and Ballast) Per Fixture 4 $61.76 183.00 0.00 CMUA TRM 2014 Manual 54 T8 28W 4F3L (Lamps and Ballast) Per Fixture 4 $80.67 122.00 0.00 CMUA TRM 2014 Manual 55 T8 28W 4F4L (Lamps and Ballast) Per Fixture 4 $83.46 61.00 0.00 CMUA TRM 2014 Manual 56 T8 28W 8F1L (Lamps and Ballast) Per Fixture 4 $75.05 156.00 0.00 CMUA TRM 2014 Manual 57 T8 28W 8F2L (Lamps and Ballast) Per Fixture 4 $84.55 108.00 0.00 CMUA TRM 2014 Manual 58 T8 Delamp - Kitchen, food preparation Per Bulb 4 $27.00 140.65 0.00 CMUA TRM 2014 Manual 59 VFD Pool Pump Retrofit (plus permits) Per Unit Permission Only $2,400.00 1,711.00 0.00 CMUA TRM 2014 Manual Source for Savings Assumptions: California Municipal Utilities Association (CMUA) Technical Reference Manual (TRM): CMUA TRM 2016 Database for Energy Efficient Resources (DEER): DEER 2014 DocuSign Envelope ID: 58E8A2DB-A534-4903-B7C1-A795E02A1F71 7.a Packet Pg. 43 Vers.: Aug. 5, 2019 Page 1 of 8 DEDEdEK͘ϰdKKEdZdEK͘ϭϱϭϱϵϭϮϱ dtEd,/dzK&W>K>dKE '>^z^dD^/EdZEd/KE>͕/E͘ĚďĂ^zEZ'zKDWE/^ &KZWZK&^^/KE>^Zs/^ This Amendment No. 4 (this “Amendment”) to Contract No. C15159125 (the “Contract” as defined below) is entered into as of December 6, 2021, by and between the CITY OF PALO ALTO, a California chartered municipal corporation (“CITY”), and EAGLE SYSTEMS INTERNATIONAL, INC. dba SYNERGY COMPANIES, a California corporation, located at 28436 Satellite Street, Hayward, CA 94545 (“CONSULTANT”). CITY and CONSULTANT are referred to collectively as the “Parties” in this Amendment. Z/d>^ A. The Contract (as defined below) was entered into by and between the Parties hereto for the provision of administration, management and delivery of direct installation of energy efficiency (EE) measures at no-cost to CITY’s multifamily residences, with 4+ units that include apartments, hospices, care centers and rehab facilities, as detailed therein. B. The Parties now wish to amend the Contract in order to extend the term by twelve months, from the prior contract end date of December 31, 2021 through December 31, 2022, with no change to the maximum compensation payable under the Contract for continuation of services per Exhibit “A” Scope of Services. NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions of this Amendment, the Parties agree: SECTION 1. ĞĨŝŶŝƚŝŽŶƐ. The following definitions shall apply to this Amendment: a. ŽŶƚƌĂĐƚ. The term “Contract” shall mean Contract No. C15159125 between CONSULTANT and CITY, dated June 1, 2015, as amended by: Amendment No.1, dated September 26, 2016 Amendment No.2, dated June 26, 2018 Amendment No.3, dated May 25, 2021 b. KƚŚĞƌdĞƌŵƐ. Capitalized terms used and not defined in this Amendment shall have the meanings assigned to such terms in the Contract. SECTION 2. Section 2. “TERM” of the Contract is hereby amended to read as follows: DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 7.b Packet Pg. 44 Vers.: Aug. 5, 2019 Page 2 of 8 “The term of this Agreement shall be from the date of its full execution through December 31, 2022 unless terminated earlier pursuant to Section 19 of this Agreement.” SECTION 3. The following exhibits to the Contract are hereby amended, as indicated below, to read as set forth in the attachments to this Amendment, which are hereby incorporated in full into this Amendment and into the Contract by this reference: a. Exhibit “B” entitled “SCHEDULE OF PERFORMANCE”, AMENDED, REPLACES PREVIOUS “Revised Exhibit B”. b. Exhibit “C” entitled “COMPENSATION”, AMENDED, REPLACES PREVIOUS “Revised Exhibit C”. SECTION 4. >ĞŐĂůĨĨĞĐƚ͘Except as modified by this Amendment, all other provisions of the Contract, including any exhibits thereto, shall remain in full force and effect. SECTION 5. /ŶĐŽƌƉŽƌĂƚŝŽŶŽĨ ZĞĐŝƚĂůƐ. The recitals set forth above are terms of this Amendment and are fully incorporated herein by this reference. (SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.) DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 7.b Packet Pg. 45 Vers.: Aug. 5, 2019 Page 3 of 8 ^/'EdhZ^K&d,WZd/^ IN WITNESS WHEREOF, the Parties have by their duly authorized representatives executed this Amendment effective as of the date first above written. /dzK&W>K>dK City Manager APPROVED AS TO FORM: City Attorney or designee '>^z^dD^/EdZEd/KE>͕/E͘ ĚďĂ^zEZ'zKDWE/^ KĨĨŝĐĞƌϭ By: Name: Title: KĨĨŝĐĞƌϮ By: Name: Title: ƚƚĂĐŚŵĞŶƚƐ: EXHIBIT “B”: SCHEDULE OF PERFORMANCE, AMENDMENT No. 4 (AMENDED, REPLACES PREVIOUS) EXHIBIT “C”: COMPENSATION, AMENDMENT No. 4 (AMENDED, REPLACES PREVIOUS) DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 Steve Shallenberger President VP - Business Development Matthew Clark 7.b Packet Pg. 46 Vers.: Aug. 5, 2019 Page 4 of 8 EXHIBIT “B” SCHEDULE OF PERFORMANCE, AMENDMENT No. 4 (AMENDED, REPLACES PREVIOUS) CONSULTANT shall perform the Services so as to complete each milestone within the number of days/weeks specified below. The time to complete each milestone may be increased or decreased by mutual written agreement of the project managers for CONSULTANT and CITY so long as all work is completed within the term of the Agreement. CONSULTANT shall provide a detailed schedule of work consistent with the schedule below within 2 weeks of receipt of the notice to proceed. Task Timing (Due Date) Task 1 –PROGRAM RAMP-UP Task 1.1 Within 15 days of contract execution date Task 1.2 Within 15 days of contract execution date Task 1.3 Within 30 days of contract execution date Task 1.4 Within 30 days of contract execution date and Ongoing Task 1.5 Within 30 days of contract execution date and Ongoing Task 1.6 Within 30 days of contract execution date and Ongoing Task 2 –PROGRAM LAUNCH Task 2.1 Ongoing over Term of Agreement Task 3 – ENROLL CUSTOMERS (PRE-COMMITMENT STAGE) Task 3.0 Ongoing over Term of Agreement Task 3.1 Ongoing over Term of Agreement Task 3.2 Ongoing over Term of Agreement Task 4 – INSTALL EE MEASURES (COMMITMENT STAGE) Task 4.1 Ongoing over Term of Agreement Task 4.2 Ongoing over Term of Agreement Task 5 – INVOICING AND REPORTING Task 5.1 15th of each month Task 5.2 15th of each month Task Ongoing over Term of Agreement DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 7.b Packet Pg. 47 Vers.: Aug. 5, 2019 Page 5 of 8 5.3 Task 5.4 Ongoing over Term of Agreement TASK 6 – CUSTOMER SERVICE Task 6.1 Ongoing over Term of Agreement Task 7 – RAMP-DOWN AND SHUTDOWN PROGRAM Task 7.1 Ongoing through end of contract Task 8 – SUBMIT FINAL PROGRAM REPORT Task 8.1 As requested by CITY Program manager Task 8.2. Prior to end of contract DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 7.b Packet Pg. 48 Vers.: Aug. 5, 2019 Page 6 of 8 EXHIBIT “C” COMPENSATION AMENDMENT No.4 (AMENDED, REPLACES PREVIOUS) The CITY agrees to compensate the CONSULTANT for professional services performed in accordance with the terms and conditions of this Agreement, and as set forth in this Exhibit C. The compensation to be paid to CONSULTANT under this Agreement for all services described in Exhibit “A” (“Basic Services”) shall not exceed One Million Eight Hundred Fifty Thousand dollars ($1,850,000) for the Term of the Agreement as set forth in Table 1 below. CONSULTANT agrees to complete all Services within this amount. Any work performed or expenses incurred for which payment would result in a total exceeding the maximum amount of compensation set forth herein shall be at no cost to the CITY. CITY will compensate CONSULTANT using a fixed-unit pricing structure. CITY will compensate CONSULTANT a fixed price (the Cost per Unit) per Eligible Measure installed and approved by CITY as set forth in Table C-1. The Cost per Unit for each Eligible Measure set forth in Table C-1 includes all of CONSULTANT’s costs, including, without limitation, administrative costs, marketing/outreach costs, and direct implementation (materials and labor) costs. It is CITY’s expectation that approximately 85% of CONSULTANT’s costs be related to direct implementation costs (materials and labor) with approximately 15% reserved for marketing/outreach costs and administrative costs respectively. DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 7.b Packet Pg. 49 Vers.: Aug. 5, 2019 Page 7 of 8 Maximum Total Compensation NOT TO EXCEED AMOUNT for Term of the Agreement = $1,850,000 Fiscal Year (FY) July 1st – June 30th PROGRAM (Multifamily Residence Plus+ Program) EV Charger Concierge Services** Budget Annual Gross #of Sites Budget kWh kW Therms Ac t u a l Year 1* FY16 $183,464 176,847 194.4 21,810 - - Year 2 FY17 $500,000 1,335,699 160.3 -1,171 - - Ta r g et Year 3 FY18 $266,536 250,000 200 20,000 - - Year 4 FY19 $275,000 250,000 200 20,000 24 $11,250 Year 5 FY20 $200,000 250,000 200 20,000 24 $9,000 Year 6 FY21 $50,000 125,000 100 10,000 24 $6,750 Year 6.5 Jul 1- Dec 31 2021 $175,000 250,000 200 20,000 - - Year 7 Jan. 1, 2022 to Dec. 31, 2022 $200,000 250,000 200 20,000 - - Total $1,850,000 2,887,546 1,454.7 130,639 72 NTE $27,000*** Note: *Year 1 includes one additional month from FY2015 (June 2015) preparing for the Agreement to launch **NTE 3% of annual budget ***Fee for performance based EVSE Concierge Service = $500/site, installed. Payment made from Low Carbon Fuel Standard (LCFS) funds. CITY, in its sole discretion by providing written notice to CONSULTANT retains the right to add, delete, modify or limit the Eligible Measures, Cost per Unit, maximum number of individual Eligible Measures per customer or per year or other characteristics set forth in this Table C-1, installed by CONSULTANT. CITY requests that savings numbers in this table, source EUL (Expected Useful Life) and any additional data requested by the CITY be updated annually. Sixty days before each fiscal year, or as requested by CITY, CONSULTANT will submit a proposed updated version of Table C-1 based on the CITY’s determined requirements, in CITY’s defined TEMPLAGE C-1 and method of submittal which will include new measures as well as measures ending, according to effective period. CITY will compensate CONSULTANT according to approved Table C-1 and with its corresponding effective date. Starting in FY2019, CONSULTANT will update measures list, using the following TEMPLATE C-1. DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 7.b Packet Pg. 50 Vers.: Aug. 5, 2019 Page 8 of 8 dDW>dͲϭ͗ Table C-1 Multifamily Residence Plus+ Program Eligible Measure Cost Per Unit Summary ηĞƐĐƌŝƉƚŝŽŶŽĨDĞĂƐƵƌĞhŶŝƚŽĨDĞĂƐƵƌĞ ŽƐƚWĞƌhŶŝƚ dZŶŶƵĂů^ĂǀŝŶŐƐWĞƌhŶŝƚ^ŽƵƌĐĞĨŽƌ^ĂǀŝŶŐƐƐƐƵŵƉƚŝŽŶƐ;EĂŵĞĂŶĚzĞĂƌŽĨWƵďůŝĐĂƚŝŽŶͿ h>Ύ ;zĞĂƌƐͿ ĨĨĞĐƚŝǀĞWĞƌŝŽĚ;zĞĂƌͿ ŬtŚŬtƚŚĞƌŵ 1 Attic Insulation R-12 to Standard R-38 Sq.Ft. $1.49 2.71 0.5 0.000 0.2 CMUA TRM 2016 20 7/01/21 - 12/31/22 2 Attic Insulation R-0 to Standard R-38 Sq.Ft. $1.69 2.28 0.5 0.000 0.2 CMUA TRM 2016 20 7/01/21 - 12/31/22 3 Occupancy Sensors Unit $79.00 1.31 144.1 0.045 0.0 DEER 2014 8 7/01/21 - 12/31/22 4 Tier 2 Advanced Power Strip (APS) Unit $118.00 1.79 212.0 0.002 0.0 CMUA TRM 2016 12 7/01/21 - 12/31/22 5 LED 10-13 W replacing 50 W halogen downlight (Exterior) Unit $28.00 2.02 48.0 0.000 0.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 6 LED 10-13 W replacing 50 W halogen downlight (Interior) Unit $28.00 0.93 22.0 0.002 0.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 7 LED 19-21 W replacing 90 W halogen downlight (Exterior) Unit $36.00 2.85 87.0 0.000 0.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 8 LED 19-21 W replacing 90 W halogen downlight (Interior) Unit $36.00 1.28 39.0 0.004 0.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 9 LED A Type 10W replacing 60W Incandescent Unit $16.50 4.57 64.0 0.010 0.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 10 LED A Type 8W replacing 40W Incandescent Unit $14.00 4.04 48.0 0.008 0.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 11 LED 7 W replacing 50 W MR16 (Exterior) Unit $33.00 1.93 54.0 0.000 0.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 12 Open Sign LED - Office Unit $265.00 3.92 843.0 0.225 0.0 CMUA TRM 2016 16 7/01/21 - 12/31/22 13 Open Sign LED - Retail Unit $265.00 4.14 889.0 0.214 0.0 CMUA TRM 2016 16 7/01/21 - 12/31/22 14 LED Exit Sign - One Sided Unit $57.00 3.94 191.8 0.028 -1.1 CMUA TRM 2016 16 7/01/21 - 12/31/22 15 LED Exit Sign - Two Sided Unit $57.00 6.42 313.0 0.045 -1.8 CMUA TRM 2016 16 7/01/21 - 12/31/22 16 Vending machine controller Unit $213.00 3.61 1612.0 0.000 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 17 T8 28W replacing T8 32W 4F4L Lamp $56.22 2.08 245.0 0.380 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 18 T8 28W replacing T8 32W 4F3L Lamp $46.02 1.90 183.0 0.285 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 19 T8 28W replacing T8 32W 4F2L Lamp $36.02 1.61 122.0 0.190 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 20 T8 28W replacing T8 32W 4F1L Lamp $28.72 1.01 61.0 0.095 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 21 T8 28W replacing T8 32W 8F2L Lamp $38.92 1.91 156.0 0.225 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 22 T8 28W replacing T8 32W 8F1L Lamp $32.15 1.60 108.0 0.120 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 23 T8 Delamp 1-lamp - Corridors, stairs, etc. Lamp $27.00 1.46 82.8 0.025 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 24 T8 Delamp 1-lamp - Kitchen, Food Prep Lamp $27.00 2.48 140.6 0.027 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 25 T8 Delamp 1-lamp - Office space <250 sf Lamp $27.00 1.40 79.1 0.024 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 26 T8 Delamp 1-lamp - Office space >250 sf Lamp $27.00 1.40 79.1 0.024 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 27 T8 Delamp 1-lamp - Office space < 1,000 sf Lamp $27.00 1.40 79.1 0.024 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 28 T8 Delamp 1-lamp - Tenant lease space Lamp $27.00 1.79 101.3 0.024 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 29 T8 Delamp 1-lamp - Waiting area Lamp $27.00 1.44 81.8 0.025 0.0 CMUA TRM 2016 5 7/01/21 - 12/31/22 30 Hot Water Sensor Circulation Pump Pump $1,650.00 7.15 1206.0 0.000 1458.0 SCG Workpaper 2014 10 7/01/21 - 12/31/22 31 VFD Pool Pump Retrofit (MF Complexes) Unit $2,400.00 2.01 5586.0 0.360 0.0 Cal TF Workpaper 2014 10 7/01/21 - 12/31/22 32 LED 30W Wall Pack replacing 150W fixture Unit $240.00 2.02 559.0 0.027 0.0 CMUA TRM 2016 10 7/01/21 - 12/31/22 DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 7.b Packet Pg. 51 Vers.: Aug. 5, 2019 Page 9 of 8 dĂďůĞͲϭ;ŽŶƚŝŶƵĞĚĨƌŽŵWĂŐĞϴͿ ηĞƐĐƌŝƉƚŝŽŶŽĨDĞĂƐƵƌĞhŶŝƚ ŽĨDĞĂƐƵƌ Ğ ŽƐƚƉĞƌ hŶŝƚ dZŶŶƵĂů^ĂǀŝŶŐƐWĞƌhŶŝƚ^ŽƵƌĐĞĨŽƌ^ĂǀŝŶŐƐ ƐƐƵŵƉƚŝŽŶƐ;EĂŵĞĂŶĚzĞĂƌŽĨWƵďůŝĐĂƚŝŽŶͿ h>Ύ;zĞĂƌƐͿ ĨĨĞĐƚŝǀĞWĞƌŝŽĚ ;zĞĂƌͿ ŬtŚŬtƚŚĞƌŵ 33 LED 60W Wall Pack replacing 250W fixture Uni t $290.00 2.54 852.0 0.041 0.0 CMUA TRM 2016 10 7/01/21 - 12/31/22 34 7W LED replacing 23W CFL (1.5 hrs. per day) low usage Bul b $14.00 0.8 8.1 0.001 0.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 35 7W LED replacing 23W CFL (3.4 hrs. per day) med usage Bulb $14.00 1.8 19.8 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 36 7W LED replacing 23W CFL (11.4 hrs. per day) high usage Bulb $14.00 6.2 65.9 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 37 7W LED replacing 18W CFL (1.5 hrs. per day) low usage Bul b $14.00 0.5 5.6 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 38 7W LED replacing 18W CFL (3.4 hrs. per day) med usage Bulb $14.00 1.3 13.6 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 39 7W LED replacing 18W CFL (11.4 hrs. per day) high usage Bulb $14.00 4.2 45.3 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 40 9W LED replacing 23W CFL (1.5 hrs. per day) low usage Bul b $16.50 0.6 7.1 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 41 9W LED replacing 23W CFL (3.4 hrs. per day) med usage Bul b $16.50 1.4 17.3 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 42 9W LED replacing 23W CFL (11.4 hrs. per day) high usage Bulb $16.50 4.6 57.7 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 43 11W LED replacing 23W R30 CFL (11.4 hrs. per day) high usage Bulb $28.00 2.3 49.4 0.001 0 CMUA TRM 2016 15 7/01/21 - 12/31/22 44 T8 to LED 1- bulb (11.4 hrs. per day) high usage Fixture $58.00 1.43 74.0 0.004 -0.4 CMUA TRM 2016 15 7/01/21 - 12/31/22 45 T8 to LED 2- bulb (11.4 hrs. per day) high usage Fixture $74.00 2.25 148.5 0.007 -0.8 CMUA TRM 2016 15 7/01/21 - 12/31/22 46 T8 to LED 3- bulb (11.4 hrs. per day) high usage Fixture $92.00 2.71 222.0 0.012 -1.2 CMUA TRM 2016 15 7/01/21 - 12/31/22 47 T8 to LED 4 - bulb (11.4 hrs. per day) high usage Fixture $109.00 3.06 297.0 0.014 -1.6 CMUA TRM 2016 15 7/01/21 - 12/31/22 48 T8 to LED 1- bulb (5.2 hrs. per day) med usage Fixture $58.00 0.65 33.7 0.004 -0.2 CMUA TRM 2016 15 7/01/21 - 12/31/22 49 T8 to LED 2- bulb (5.2 hrs. per day) med usage Fixture $74.00 1.02 67.4 0.007 -0.4 CMUA TRM 2016 15 7/01/21 - 12/31/22 50 T8 to LED 3- bulb (5.2 hrs. per day) med usage Fixture $92.00 1.24 101.2 0.011 -0.5 CMUA TRM 2016 15 7/01/21 - 12/31/22 51 T8 to LED 4 - bulb (5.2 hrs. per day) med usage Fixture $109.00 1.39 134.9 0.014 -0.7 CMUA TRM 2016 15 7/01/21 - 12/31/22 52 T8 to LED 1- bulb with ballast switch out (11.4 hrs. per day) high usage Fixture $89.00 1.16 91.7 0.004 -0.5 CMUA TRM 2016 15 7/01/21 - 12/31/22 53 T8 to LED 2- bulb with ballast switch out (11.4 hrs. per day) high usage Fixture $99.00 2.08 183.5 0.009 -1.0 CMUA TRM 2016 15 7/01/21 - 12/31/22 54 T8 to LED 3- bulb with ballast switch out (11.4 hrs. per day) high usage Fixture $109.00 2.83 275.2 0.001 -1.5 CMUA TRM 2016 15 7/01/21 - 12/31/22 55 T8 to LED 4 - bulb with ballast switch out (11.4 hrs. per day) high usage Fixture $119.00 3.47 366.9 0.018 -1.9 CMUA TRM 2016 15 7/01/21 - 12/31/22 56 T8 to LED 1- bulb with ballast switch out (5.2 hrs. per day) med usage Fixture $89.00 0.53 41.7 0.004 -0.2 CMUA TRM 2016 15 7/01/21 - 12/31/22 57 T8 to LED 2- bulb with ballast switch out (5.2 hrs. per day) med usage Fixture $99.00 0.95 83.3 0.009 -0.4 CMUA TRM 2016 15 7/01/21 - 12/31/22 58 T8 to LED 3- bulb with ballast switch out (5.2 hrs. per day) med usage Fixture $109.00 1.29 125.0 0.013 -0.7 CMUA TRM 2016 15 7/01/21 - 12/31/22 59 T8 to LED 4 - bulb with ballast switch out (5.2 hrs. per day) med usage Fixture $119.00 1.57 166.6 0.018 -0.9 CMUA TRM 2016 15 7/01/21 - 12/31/22 60 T12 to LED 1- bulb with ballast (11.4 hrs. per day) high usage Fixture $89.00 1.05 83.0 0.004 -0.4 CMUA TRM 2016 15 7/01/21 - 12/31/22 61 T12 to LED 2- bulb with ballast (11.4 hrs. per day) high usage Fixture $99.00 1.88 166.0 0.008 -0.9 CMUA TRM 2016 15 7/01/21 - 12/31/22 62 T12 to LED 3- bulb with ballast (11.4 hrs. per day) high usage Fixture $109.00 2.57 249.0 0.012 -1.3 CMUA TRM 2016 15 7/01/21 - 12/31/22 63 LED 4- bulb with ballast (11.4 hrs. per day) high usage Fixture $119.00 3.13 332.0 0.016 -1.8 CMUA TRM 2016 15 7/01/21 - 12/31/22 64 T12 to LED 1- bulb with ballast (5.2 hrs. per day) med usage Fixture $89.00 0.48 37.7 0.004 -0.2 CMUA TRM 2016 15 7/01/21 - 12/31/22 65 T12 to LED 2- bulb with ballast (5.2 hrs. per day) med usage Fixture $99.00 0.86 75.4 0.008 -0.4 CMUA TRM 2016 15 7/01/21 - 12/31/22 66 T12 to LED 3- bulb with ballast (5.2 hrs. per day) med usage Fixture $109.00 1.17 113.1 0.012 -0.6 CMUA TRM 2016 15 7/01/21 - 12/31/22 67 T12 to LED 4- bulb with ballast (5.2 hrs. per day) med usage Fixture $119.00 1.42 150.7 0.016 -0.8 CMUA TRM 2016 15 7/01/21 - 12/31/22 DocuSign Envelope ID: D5710CE4-B476-4F4B-8D78-ED59F7AB5AF8 7.b Packet Pg. 52 Vers.: Aug. 5, 2019 Page 1 of 20 DEDEdEK͘ϯdKKEdZdEK͘ϭϱϭϱϵϭϯϱ dtEd,/dzK&W>K>dKE >Z^h>dKE^h>d/E'͕/E͘ &KZWZK&^^/KE>^Zs/^ This Amendment No. 3 (this “Amendment”) to Contract No. C15159135 (the “Contract” as defined below) is entered into as of December 13, 2021, by and between the CITY OF PALO ALTO, a California chartered municipal corporation (“CITY”), and CLEARESULT CONSULTING, INC., a Texas corporation, located at 4301 Westbank Drive, Bldg. A, Suite 300, Austin, TX 78746 (“CONSULTANT”). CITY and CONSULTANT are referred to collectively as the “Parties” in this Amendment. Z/d>^ A.The Contract (as defined below) was entered into by and between the Parties hereto for the provision of phone-based energy and water efficiency advice services, and on-site assessment services to CITY’s residential customers, as detailed therein. B.The Parties now wish to amend the Contract in order to extend the term by twelve months, from the prior contract end date of December 31, 2021 through December 31, 2022, with no change to the maximum compensation payable under the Contract for continuation of services per Exhibit “A” Scope of Services. NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions of this Amendment, the Parties agree: SECTION 1. ĞĨŝŶŝƚŝŽŶƐ. The following definitions shall apply to this Amendment: a.ŽŶƚƌĂĐƚ. The term “Contract” shall mean Contract No. C15159135 between CONSULTANT and CITY, dated June 1, 2015, as amended by: Amendment No.1, dated June 26, 2018 Amendment No.2, dated May 25, 2021 b.KƚŚĞƌdĞƌŵƐ. Capitalized terms used and not defined in this Amendment shall have the meanings assigned to such terms in the Contract. SECTION 2. Section 2. “TERM” of the Contract is hereby amended to read as follows: Attachment C 7.c Packet Pg. 53 Vers.: Aug. 5, 2019 Page 2 of 20 “The term of this Agreement shall be from the date of its full execution through December 31, 2022 unless terminated earlier pursuant to Section 19 of this Agreement.” SECTION 3. The following exhibit(s) to the Contract is/are hereby amended or added, as indicated below, to read as set forth in the attachment(s) to this Amendment, which is/are hereby incorporated in full into this Amendment and into the Contract by this reference: a. Exhibit “A” entitled “SCOPE OF SERVICES” AMENDMENT NO. 3, AMENDED, REPLACES PREVIOUS “REVISED EXHIBIT A”. b. Exhibit “C” entitled “COMPENSATION” AMENDMENT NO. 3, AMENDED, REPLACES PREVIOUS “REVISED EXHIBIT C”. SECTION 4. >ĞŐĂůĨĨĞĐƚ͘ Except as modified by this Amendment, all other provisions of the Contract, including any exhibits thereto, shall remain in full force and effect. SECTION 5. /ŶĐŽƌƉŽƌĂƚŝŽŶŽĨZĞĐŝƚĂůƐ. The recitals set forth above are terms of this Amendment and are fully incorporated herein by this reference. (SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.) 7.c Packet Pg. 54 Vers.: Aug. 5, 2019 Page 3 of 20 ^/'EdhZ^K&d,WZd/^ IN WITNESS WHEREOF, the Parties have by their duly authorized representatives executed this Amendment effective as of the date first above written. /dzK&W>K>dK City Manager APPROVED AS TO FORM: City Attorney or designee >Z^h>dKE^h>d/E'͕/E͘ KĨĨŝĐĞƌϭ By: Name: Title: KĨĨŝĐĞƌϮ By: Name: Title: ƚƚĂĐŚŵĞŶƚƐ: REVISED EXHIBIT “A”: SCOPE OF SERVICES, AMENDMENT No. 3 (AMENDED, REPLACES PREVIOUS) EXHIBIT “C”: COMPENSATION, AMENDMENT No. 3, (AMENDED, REPLACES PREVIOUS) 7.c Packet Pg. 55 Vers.: Aug. 5, 2019 Page 4 of 20 REVISED EXHIBIT A SCOPE OF SERVICES, AMENDMENT NO. 3 (AMENDED, REPLACES PREVIOUS) CONSULTANT agrees to leverage its residential demand side management program implementation expertise and experience to implement a home efficiency assessment and advisor program to deliver the Home Efficiency Genie Program (sometimes referred to as the “PROGRAM”) on behalf of the City of Palo Alto Utilities department (“CITY”). CONSULTANT will provide CITY with efficiency advisors that are residential efficiency experts with a strong command of building science technical knowledge, sales skills, and excellent customer service skills. CONSULTANT will provide both field-based, email and phone-based services to support customers as part of the PROGRAM. Along with offering a CITY residential programs, -concierge advisor service, CONSULTANT will deliver real-time insights for the CITY regarding key performance metrics via customized dashboards from the CONSULTANT’s data management system. The CONSULTANT will generate cost-effective electric, gas, and water savings through both direct install and customer or contractor installed measures, as well as advise customers about comfort and health in their homes. The CONSULTANT will continue to make improvements to the program to increase overall customer satisfaction while supporting participation goals through channel marketing with contractors that will generate leads while supporting market transformation and foster an ongoing relationship between the customer and the CITY that can support complementary sustainability programs. A. WZK'ZDKsZs/t EĂŵĞ͗Home Efficiency Genie Program dĂƌŐĞƚDĂƌŬĞƚ͗The PROGRAM will serve single-family and multi-family residential households within the CITY’s territory. ƌŝĞĨ WZK'ZD ĞƐĐƌŝƉƚŝŽŶ͗CONSULTANT will provide a single point of contact for CITY residential customers interested in energy and water efficiency as well as the full scope of all CITY residential programs and rebates. The PROGRAM’s overarching goal is to help CITY customers use less energy and water to reduce environmental impacts, improve safety and comfort and save money as well as improving overall customer satisfaction. Key services provided by the PROGRAM will be: 1. WŚŽŶĞͲďĂƐĞĚĂĚǀŝƐŝŶŐ- CONSULTANT will implement phone-based consulting services to act as a gateway for all CITY residential programs as well as topics such as the CITY’s sustainability goals, including, but not limited to: pilot programs, EV and PV programs, water efficiency and portal use. CONSULTANT also offers CITY customers efficiency advice and support in participating in CITY’s residential rebate program. 7.c Packet Pg. 56 Vers.: Aug. 5, 2019 Page 5 of 20 2. ,ŽŵĞ ĞĨĨŝĐŝĞŶĐǇ ĂƐƐĞƐƐŵĞŶƚƐ- CONSULTANT will offer CITY customers in-home efficiency assessments with a customer copayment, also known as a “Genie House Call”. Upon completion of an in-home assessment, CONSULTANT will offer participating customers a Home Efficiency Assessment Report that identifies efficiency upgrade opportunities. CONSULTANT will also offer CITY customers electrification assessments with a customer copayment. Upon completion of an electrification assessment, CONSULTANT will offer participating customers a report that identifies potential electrification opportunities. As with the phone-based services, CONSULTANT will guide the customer through the efficiency upgrade process following the Home Efficiency Assessment Report or Electrification Assessment Report. Customers have the option to select contractors, review bids and explore financing options for home and efficiency upgrade projects with the assistance and guidance of CONSULTANT. The PROGRAM will claim energy savings from all measures installed by the customer as a result of the recommendations from the efficiency assessments conducted by CONSULTANT as part of the PROGRAM. 3. ŽŶƚƌĂĐƚŽƌŽƌƚƌĂĚĞĂůůǇŵĂŶĂŐĞŵĞŶƚ– CONSULTANT vets qualified contractors or trade allies for services recommended through the PROGRAM. List of trade allies will include a disclosure note “Note: This list is provided as a courtesy resource only. The City does not require or endorse the use of any of these firms. This list is not to be construed as exclusive, comprehensive, or limiting in any way.” 4. DĂƌŬĞƚŝŶŐ ĂŶĚ ĞǀĞŶƚƐ- To generate leads for the PROGRAM, CONSULTANT will support marketing, education and outreach (ME&O) through a variety of channels, including tabling at various CITY locations such as libraries, City Hall and Community Centers, local retail establishments, organizing and hosting community workshops, participation in CITY sponsored events and workshops (e.g. PV, EV, HPWH, water conservation, Great Race for Saving Water, etc.) partnering with community groups (e.g. Cool Blocks, neighborhood associations, etc.) while also engaging with real estate professionals, contractor trade allies, and local employers among others. CONSULTANT will also work with CITY to leverage other CITY marketing activities (e.g. bill inserts, email communications, digital display boards, street banners, posters, etc.) as much as possible to drive leads to the PROGRAM. PROGRAM Energy & Water Savings Target CONSULTANT’s energy & water savings targets for the PROGRAM for the term of the Agreement are as provided in Table A.1. dĂďůĞ͘ϭWZK'ZDŶĞƌŐǇΘtĂƚĞƌ^ĂǀŝŶŐƐdĂƌŐĞƚ Fiscal Year (FY) July 1st – June 30th # Assessments Annual Savings Therms kWh CCF Actual Year 1* FY16 104 2,483 8,502 574 Year 2 FY17 92 4,274 22,741 332 Year 3 FY18 50 8,674 52,502 65 Year 4 FY19 73 19,656 35,641 12 I I I I I I I I 7.c Packet Pg. 57 Vers.: Aug. 5, 2019 Page 6 of 20 Year 5 FY20 62 4,645 25,129 0 Projections Year 6 FY21 120 12,000 90,000 334 Year 6.5 July 2021 – Dec 2021 60 6,000 45,000 167 Year 7 Jan 2022 – Dec 2022 120 12,000 90,000 334 Total 681 69,732 369,515 1,818 Note: *Year 1 includes one additional month from FY2015 (June 2015) preparing for the Agreement to launch Quality Assurance Plan CONSULTANT will supervise and manage relationships with contractors that CONSULTANT recommends to customers for completing efficiency upgrade projects. CONSULTANT will operate according to a quality assurance plan that emphasizes transparent and efficient procurement procedures, quality installation of direct install measures, quality of participating contractor installed measures, installation of high efficiency equipment, compliance with the CITY rebate program requirements, and high levels of customer satisfaction. CONSULTANT will obtain pre-approval from CITY for all energy and water efficiency devices that they intend to install at customer homes as part of the PROGRAM. All direct install measures will meet the minimum efficiency ratings required by CITY. CONSULTANT agrees to ensure that all manufacturer product warranties held either by CONSULTANT or contractors recommended by CONSULTANT will be transferred to the customer in connection with installation; and that CONSULTANT will be available to troubleshoot and or replace any defective direct installs for customers. Without limiting Section 16 (Indemnity) of this Agreement, CONSULTANT agrees and understands it is responsible for all costs and damages associated with any theft, vandalism, damage or criminal acts involving or committed by CONSULTANT staff, contractors or agents involving a customer or customer premises, including issues related to workmanship or damage caused by contractors recommended by CONSULTANT to customers. CONSULTANT will ensure high quality work is performed by contractors through vetting contractor credentials and licensing, monitoring customer feedback and reviewing rebate applications and associated contractor invoices and contacting customers to ensure measures were installed. CONSULTANT will develop and submit a Quality Assurance Plan to the CITY that includes complaint escalation procedures and send out Field Quality Control Inspections on an as needed basis. Evaluation CONSULTANT will interface with CITY’s contracted evaluation, measurement and verification 7.c Packet Pg. 58 Vers.: Aug. 5, 2019 Page 7 of 20 firms as necessary. CONSULTANT will evaluate PROGRAM efficacy for participating customers by comparing pre and post PROGRAM energy consumption, and shall include this information in each quarterly update. Staffing Plan CONSULTANT agrees to staff the PROGRAM in accordance with the Staffing Plan set forth below. CONSULTANT shall notify the CITY concerning proposed changes to the plan, and all such changes require prior written consent of the CITY. CITY reserves the right to (i) request CONSULTANT conduct criminal background checks to CITY’s satisfaction on all CONSULTANT’s staff, contractors or agents that may enter customer property, and (ii) require that any staff, contractor or agent of CONSULTANT that fails the background check shall not be permitted to enter any customer premises. KE^h>dEd͛ƐKƌŝŐŝŶĂůStaff Members Effective 6/1/2015 – 6/30/2018 EĂŵĞdŝƚůĞ David Siddiqui Director Jeff Strauss Program Manager Scott Mellberg Associate Program Manager/ Energy Advisor Tony Jung Energy Analyst / BPI Building Analyst/ Energy Advisor Renee Yama Director, Marketing Account Management KE^h>dEd͛ƐUpdated Staff Members Effective 1/1/2022 – 6/30/2022 :ŽĂŶŶĞK͛EĞŝůů Program Portfolio Manager (415) 965-3023 joanne.oneil@clearesult.com Ms. O’Neill is responsible for overseeing the portfolio of energy advising programs in California and will engage with the CITY and the CONSULTANT team to ensure the PROGRAM is delivered within budget to meet PROGRAM goals DĂƌĐŝŐďǇ Program Manager (925)297-5057 marc.bigby@clearesult.com Mr. Bigby will be the Program manager and primary point of contact for the CITY. Mr. Bigby is responsible for ensuring the PROGRAM is delivered within budget and for managing, training, and mentoring the implementation team in CONSULTANT’s San Bruno office. WĂƵů<ŽĞƉŬĞ Associate Program Manager (650) 713-3411 paul.koepke@clearesult.com Mr. Koepke will be the dedicated, full-time Efficiency Advisor responsible for providing phone-based efficiency advising services and ME&O support. Mr.Koepke will also serve as an associate program manager and will be responsible for managing, training, and mentoring the implementation team in CONSULTANT’s San Bruno office. Energy Analyst / BPI Building Analyst (650) 713-3411 advisor@efficiencygenie.com 7.c Packet Pg. 59 Vers.: Aug. 5, 2019 Page 8 of 20 dŽŶǇ:ƵŶŐ CONSULTANT will provide a part-time Energy Analyst / BPI Building Analyst to provide field-based efficiency assessment and field quality control services. The Energy Analyst / BPI Building Analyst will also provide outreach and contractor mentorship in support of the PROGRAM’s goals. d eCSR (650) 713-3411 advisor@efficiencygenie.com CONSULTANT will provide a junior Efficiency Advisor responsible for providing phone-based efficiency advising services and ME&O on an as-needed basis when Scott Mellberg is not available. CONSULTANT will get approval from the CITY when this staff member becomes available. The following outlines the PROGRAM design and implementation applicable to CONSULTANT: dĂƐŬϭͲWZK'ZD/DW>DEdd/KE Program Description CONSULTANT will provide phone-based efficiency concierge services and in-person assessments to CITY customers, offering efficiency advice and support with CITY’s residential rebate program, selection of contractors for installation of efficiency improvements, review of contractor bids, support with financing for home and efficiency upgrade projects, and support with other programs offered by the CITY as agreed upon by the CONSULTANT and CITY. CONSULTANT will also offer comprehensive in-home efficiency assessments, also known as a ‘Genie House Call’ with a customer copayment defined by CITY. CONSULTANT will submit customer co-pay amounts and/or discounts or promotions covered by the CONSULTANT, in a monthly report for tracking purposes. CONSULTANT will offer participating house call customers (as applicable) directly installed energy and water saving measures including: LED light bulbs, tier II advanced power strip, high efficiency shower heads, faucet aerators, and garden nozzles. CONSULTANT will also provide participating house call customers a Home Efficiency Assessment Report that identifies efficiency upgrade opportunities. CONSULTANT will also offer CITY customers electrification assessments with a customer copayment defined by CITY. CONSULTANT will submit customer co- pay amounts and/or discounts or promotions covered by the CONSULTANT, in a monthly report for tracking purposes. Upon completion of an electrification assessment, CONSULTANT will also provide participating electrification assessment customers an Electrification Assessment Report that identifies electrification opportunities. Through phone- based services, CONSULTANT will also guide the customer through the efficiency upgrade process or electrification upgrades, including, as noted, assistance with selection of contractors, reviewing bids and financing options. CONSULTANT will claim energy savings from all measures installed by the customer as a result of recommendations from the assessment conducted by CONSULTANT as part of the PROGRAM. Additionally, CONSULTANT will support all eligible residents with information and guidance for rebates and programs offered by the CITY including but not limited to Solar PV, Electric Vehicles 7.c Packet Pg. 60 Vers.: Aug. 5, 2019 Page 9 of 20 (EV), EV Charging and other electrification opportunities. CONSULTANT and CITY will define a process to ensure that there will be no double-counting of energy and water savings. dĂƐŬϭͲWZK'ZDZDWͲhW dĂƐŬϭ͘ϭDĂƌŬĞƚŝŶŐDĂƚĞƌŝĂůĞǀĞůŽƉŵĞŶƚ ● CONSULTANT will customize a Home Energy Action Plan for CITY. ● CONSULTANT will launch a Program website with program description and customer sign-up web-to-lead HTML form. ● CONSULTANT will develop draft marketing brochure for use by contractors and energy advisors to promote Program and other existing CITY residential rebate offerings to customers. ● CONSULTANT shall submit to CITY all marketing materials, including websites, press releases, brochures, and any content mentioning Program in any capacity for approval prior to publishing said Program materials. dĂƐŬϭ͘ϮWƌŽŐƌĂŵĞǀĞůŽƉŵĞŶƚ ● CONSULTANT will assign a Program Manager to manage the day-to-day operations of the Program to ensure its success and serve as the primary point of contact for the CITY. ● CONSULTANT will host Program kick-off meeting with CITY, work with CITY to finalize range of programs promoted by CONSULTANT and review/integrate existing marketing and rebate materials for these programs. ● CONSULTANT will finalize the schedule of activities that provides a monthly work plan and implementation timeline and submit such plan to City for review and approval. ● Define Marketing, Education & Outreach (ME&O) plan, including identification of outreach activities, locations and frequency for CITY’s review and approval. dĂƐŬϭ͘ϯƵƐƚŽŵĞƌZĞůĂƚŝŽŶƐŚŝƉDĂŶĂŐĞŵĞŶƚΘĂƚĂdƌĂĐŬŝŶŐ ● CONSULTANT will provide CITY with proposed performance metrics for monthly reporting, work with CITY to finalize performance metrics, customize its Customer Relationship Management (CRM) system to meet CITY requirements, and launch CRM system within two weeks of finalizing metrics. Customization of the CONSULTANT’s CRM system includes setting up existing rebates in the system and setting up fields for the specific Program metrics for detailed tracking, reporting and billing. 7.c Packet Pg. 61 Vers.: Aug. 5, 2019 Page 10 of 20 d^<ϮͲWZK'ZD>hE, dĂƐŬϮ͘ϭ/ŶŝƚŝĂůDĂƌŬĞƚŝŶŐ͕ĚƵĐĂƚŝŽŶ͕ĂŶĚKƵƚƌĞĂĐŚ͗CONSULTANT will begin with an initial ME&O campaign to all potential partner organizations to introduce them to the Program, establish the relationships, and discuss the goals and expectations of the Program. This campaign includes: ● Outreach to local contractors to establish a pool of participating home performance (HVAC, insulation, lighting etc.) contractors for the purposes of referring homeowner leads; ● Training qualified contractors to market the Program in CITY’s territory by referring clients to Program; ● Outreach to local real estate professionals to establish Program referral channels; ● Outreach to large local employers to promote Program participation; ● Assisting CITY to directly promote the Program through bill inserts or email communications; ● Media, case studies (through Palo Alto Patch, etc.); ● Conducting presentations at relevant events leveraging existing audiences; ● Upgrade success events at previously upgraded homes; and ● Launching a simple, clean, branded Program website with web-to-lead form for customer sign- ups (directly linked to CONSULTANT data management system). dĂƐŬϮ͘Ϯ Direct Residential Marketing: CONSULTANT will submit marketing materials to CITY for use in bill inserts, direct mail postcards and detach cards, magazine ads and related marketing channels. d^<ϯͲWZK'ZD/DW>DEdd/KE dĂƐŬ ϯ͘ϭ Program Enrollment: CONSULTANT will implement the marketing plan and enroll customers that have been screened and identified as qualified. CONSULTANT will focus on two areas of efficiency assistance: direct and indirect efficiency activities. While the Program will generate direct energy and water savings through direct installs, the remainder of the phone-based and field- based services will promote energy savings indirectly through educating and engaging customers and encouraging energy saving behaviors and the completion of additional energy upgrade measures in partnership with contractor trade allies. CONSULTANT has designed the Program such that customer copayments are used to cover some of the cost associated with the field-based services, as well as increase the customer’s engagement throughout the process. 7.c Packet Pg. 62 Vers.: Aug. 5, 2019 Page 11 of 20 dĂƐŬϯ͘Ϯ Phone Advisory Service: CONSULTANT shall maintain a dedicated phone line with the phone number (650)713-3411 for phone-based advising. CONSULTANT will gain customer’s verbal approval and liability release prior to participating in phone advising. Through phone- based services, CONSULTANT’s Efficiency Advisors will provide proactive, individualized, and ongoing assistance to homeowners with efficiency advice, and will provide registration assistance when requested by customers for the in-home efficiency assessments. The phone-based services will promote energy savings indirectly through further educating and engaging customers and encouraging energy saving behaviors and the completion of additional energy upgrade measures, ideally in partnership with contractor trade allies. CONSULTANT has designed the PROGRAM such that enrolled customer copayments are used to cover some of the cost associated with the field-based services, as well increase the customer’s engagement throughout the process. Table B.1 below further identifies CONSULTANT tasks by customer type. CONSULTANT will divide customers into two categories. Table B.1 below further identifies CONSULTANT tasks by customer type: • General Inquiry Customers - CONSULTANT will support General Inquiry customers that have been screened and identified as qualified through phone-based services with general CITY program questions, utility bill analysis, general efficiency consultations, contractor selection, complementary program awareness and referrals, and application and incentive processing. CONSULTANT will also provide ongoing follow-up to these customers as deemed necessary and as capacity allows. CONSULTANT will gain customer’s verbal approval and liability release prior to participating in phone advising. • Enrolled Customers - CONSULTANT will enroll customers that have been screened, identified as qualified, and schedule and complete an in-home PROGRAM audit. Customer enrollment occurs when CONSULTANT gains customer’s signature on the Program Participation Agreement between CONSULTANT and customer. Similar services will be provided, with the following additions: o Collect signed Program Participation Agreement and identify direct install eligibility o Provide scheduling and payment assistance o Educate customers on how to prepare for a Program Assessment o Generate direct energy and water savings through direct installs during the assessment process o Provide in-home education, demonstration, and consultative services 7.c Packet Pg. 63 Vers.: Aug. 5, 2019 Page 12 of 20 o Ongoing follow-up and engagement, efficiency assessment report review, etc. dĂďůĞͲϬ͘ϱWZK'ZDWŚŽŶĞĚǀŝƐŽƌǇ^ĞƌǀŝĐĞŚĂƌĂĐƚĞƌŝƐƚŝĐƐ (June 1, 2018 – December 1, 2022) dĂƐŬ WŚŽŶĞͲĂƐĞĚ 'ĞŶĞƌĂů/ŶƋƵŝƌǇ ĨĨŝĐŝĞŶĐǇŽƌ ůĞĐƚƌŝĨŝĐĂƚŝŽŶ ƐƐĞƐƐŵĞŶƚ ŶƌŽůůĞĚ Support with general CITY program questions, utility bill analysis, general efficiency consultation, and complementary program referrals X X Gain customers verbal approval and liability release X X Gain customer Program Participation Form X Scheduling and payment support X X Incentive application support X X Direct installation of energy and water saving devices as applicable X In-home efficiency assessment or electrification assessment by certified BPI technician and assessment report X In-home demonstration, education, and consultative support X Support with contractor bidding and selection as well as financing options X X Personalized customer experience and holding customers accountable to their efficiency plans X X In-depth customer profile development and data tracking X X dĂƐŬ ϯ͘ϯĨĨŝĐŝĞŶĐǇƐƐĞƐƐŵĞŶƚƐ͗Customer enrollment occurs when CONSULTANT gains customer’s signature on the Program Participation Agreement between CONSULTANT and customer. CONSULTANT will offer customers a range of field-based services, including in- home efficiency assessments. The free efficiency assessment (Level 0) will be a basic consultation at no charge to the customer and will not be advertised; it will be available upon request by CITY for customers with special circumstances (high bill, financial constraints, etc.). Renters in both single family homes and multi-family units will be eligible for the Level 0 assessment, on a case-by-case basis (due to the tenant’s lack of ability to participate in measures included in a comprehensive assessment) with pre-written approval by the CITY. All homeowners will be eligible for a 7.c Packet Pg. 64 Vers.: Aug. 5, 2019 Page 13 of 20 comprehensive in-home efficiency assessment. CONSULTANT agrees to offer Efficiency Assessments with the basic characteristics outlined below, including, but not limited to the measures listed. CITY, in its sole discretion by providing written notice to CONSULTANT retains the right to add, delete, modify or limit the Eligible Measures, maximum number of individual Eligible, maximum number of individual Eligible Measure per customer or per year or other characteristics set forth in REVISED Table B-1: dĂďůĞͲϭWZK'ZDĂƐŝĐŚĂƌĂĐƚĞƌŝƐƚŝĐƐ(June 1, 2015 – June 30, 2018) >ĞǀĞůϬ Free >ĞǀĞůϭ $99 >ĞǀĞůϮ Comprehensive $149 Installation of all applicable direct install measures to generate immediate energy savings (2 LED lamps, high efficiency showerheads, faucet aerators, toilet flappers, toilet dye tabs, hose nozzles, door weather-stripping) y y y Field-based advising on energy efficiency topics to encourage energy saving behaviors and the completion of additional energy upgrade measures y y y Field-based overview of historical consumption patterns for water, gas and electric services to drive high customer engagement on behalf of the CITY y y y Visual assessment of the efficiency of the HVAC system(s) yyy Visual assessment of the efficiency of the domestic hot water system(s) y y y Visual assessment of insulation (attic, floor, and walls) yyy Visual assessment of lighting efficiency yyy Visual assessment of windows yyy Visual assessment of the age and condition of major appliances yyy Identification of additional energy saving opportunities (e.g. plug loads) y y y Building envelope leakage (blower door) testing and demonstration y y Duct leakage testing and demonstration y Infrared camera (“IR”) scan and demonstration y Energy software modeling y Home Energy Assessment Report yyy 7.c Packet Pg. 65 Vers.: Aug. 5, 2019 Page 14 of 20 Zs/^dĂďůĞͲϭWZK'ZDĂƐŝĐŚĂƌĂĐƚĞƌŝƐƚŝĐƐ(June 1, 2015 – December 1, 2022) >ĞǀĞůϬ Free >ĞǀĞůϭ $99 >ĞǀĞůϮ Comprehen sive $149 Installation of all applicable direct install measures to generate immediate energy savings (2 LED lamps, high efficiency showerheads, faucet aerators, toilet flappers, toilet dye tabs, hose nozzles, door weather-stripping) y y y Field-based advising on energy efficiency topics to encourage energy saving behaviors and the completion of additional energy upgrade measures y y y Field-based overview of historical consumption patterns for water, gas and electric services to drive high customer engagement on behalf of the CITY y y y Visual assessment of the efficiency of the HVAC system(s) yyy Visual assessment of the efficiency of the domestic hot water system(s) y y y Visual assessment of insulation (attic, floor, and walls) yyy Visual assessment of lighting efficiency yyy Visual assessment of windows yyy Visual assessment of the age and condition of major appliances yyy Identification of additional energy saving opportunities (e.g. plug loads) y y y Building envelope leakage (blower door) testing and demonstration y y Duct leakage testing and demonstration y Infrared camera (“IR”) scan and demonstration y Energy software modeling y Home Energy Assessment Report yyy ů Ğ Đ ƚ ƌ ŝ Ĩ ŝ Đ Ă ƚ ŝ Ž Ŷ Ě Ƶ Đ Ă ƚ ŝ Ž Ŷ Θ Ɛ Ɛ Ğ Ɛ Ɛ ŵ Ğ Ŷ ƚ Electrical Panel Assessment y Electric Vehicle Readiness Assessment Rooftop Solar Readiness Assessment Heat Pump Water Heater Readiness Assessment Heat Pump Space Heating/Cooling Assessment Heat Pump Dryer Readiness Assessment Induction Cooktop Readiness Assessment Storage Assessment Electrification Assessment Report 7.c Packet Pg. 66 Vers.: Aug. 5, 2019 Page 15 of 20 dĂƐŬϯ͘ϰƐƐĞƐƐŵĞŶƚZĞƉŽƌƚƐ͗CONSULTANT will provide assessment customers with customized Home Efficiency Assessment Reports (which may vary in content depending on the type of home) and will include pictures of the customers’ home, findings of the home assessment, and recommendations that will serve as a “map” to help customers navigate the home upgrade process. dĂƐŬϯ͘ϱ&ŝĞůĚYƵĂůŝƚǇŽŶƚƌŽů;YͿ/ŶƐƉĞĐƚŝŽŶƐ͗CONSULTANT will perform in-field QC inspections to ensure quality of participating contractor installed measures and/or installation of high efficiency equipment. CONSULTANT staff will track, analyze, and report on QC results. dĂƐŬϯ͘ϲŽŶƚƌĂĐƚŽƌ DĂŶĂŐĞŵĞŶƚ: CONSULTANT will recruit, support, and provide quality assurance of participating contractors including contractor onboarding, quality assurance inspections, performance tracking, and complaint management. dĂƐŬϯ͘ϳWZK'ZDZĞĨĞƌƌĂůƐ͗CONSULTANT will provide referrals to relevant complementary CITY sustainability programs. CONSULTANT can drive participation in water conservation programs, waste reduction programs, community solar projects, EV programs, pilot programs, etc. CONSULTANT will systematically track customer referrals to complementary programs to quantify indirect benefits of the PROGRAM. dĂƐŬϯ͘ϴDĞĞƚŝŶŐƐ͗CONSULTANT’s Program Manager and/or Associate Program Manager will meet with the CITY team on a monthly basis and will also be available for a weekly check-in phone call with the CITY team. CONSULTANT will be available as necessary at any time to ensure effective PROGRAM implementation. dĂƐŬϰʹ/EsK//E'EZWKZd/E' dĂƐŬϰ͘ϭĂƚĂDĂŶĂŐĞŵĞŶƚ͗CONSULTANT will utilize its data management system to provide data tracking, analysis, and reporting as well as actionable insights regarding real-time PROGRAM performance. In addition to tracking PROGRAM impact, CONSULTANT Energy Advisors track detailed customer information such as barriers and motivations for each account, as well as energy upgrade project status and planned upgrades. CONSULTANT will share customer account records with CITY. dĂƐŬϰ͘ϮZĞƉŽƌƚŝŶŐ͗CONSULTANT will provide CITY reports on a monthly basis in order to complete invoicing. CONSULTANT will also report on the level of additional participation or “lift” that is attributable to its Energy Advisors. CONSULTANT will provide CITY with regular monthly and annual reports in the form of spreadsheets and/or dashboard summary charts as desired by CITY, and will also respond to ad-hoc data requests by CITY. dĂƐŬϰ͘ϯĂƚĂZĞƋƵĞƐƚƐ͗CONSULTANT agrees to work with CITY to respond to CPUC, CEC, or other Federal, State or local data requests or reporting requirements. dĂƐŬϰ͘ϰ/ŶǀŽŝĐŝŶŐ͗CONSULTANT will invoice CITY on a monthly basis consistent with Section 5 of the Agreement, and in accordance with the more specific guidelines set forth in Revised Exhibit “A” and in Revised Exhibit “C”. 7.c Packet Pg. 67 Vers.: Aug. 5, 2019 Page 16 of 20 dĂƐŬϱʹh^dKDZ&< dĂƐŬϱ͘ϭWĞƌĨŽƌŵ ƵƐƚŽŵĞƌ &ĞĞĚďĂĐŬ ^ƵƌǀĞǇƐ: CONSULTANT will address and resolve all customer issues discovered through either survey feedback or other means of customer contact. CONSULTANT will pursue continuous improvements to promote complete customer satisfaction. Customer feedback issues will be tracked by CONSULTANT using the monthly reports, as well as a completed complaint form. CITY retains the right to separately survey PROGRAM participants. dĂƐŬϱ͘ϮŽŵƉůĂŝŶƚEscalation: If any issues cannot be resolved to the satisfaction of the customer by CONSULTANT within five (5) business days, CONSULTANT shall immediately provide CITY with a detailed description of any such complaint, which will include the name and contact information of the customer and any other information requested by CITY. dĂƐŬϲʹWZK'ZDdZD/Ed/KE dĂƐŬϲ͘ϭtƌĂƉͲƵƉ͗The CONSULTANT will resolve all outstanding jobs in progress, as well as customer complaints. dĂƐŬϳʹ^hD/d&/E>WZK'ZDZWKZd dĂƐŬϳ͘ϭ&ŝŶĂůZĞƉŽƌƚ͗CONSULTANT will submit a final report which includes a narrative with an overview of the PROGRAM and a spreadsheet detailing the budget and actual PROGRAM cost. The final report will include PROGRAM Achievements, challenges, goals, and lessons learned. CONSULTANT agrees to deliver the final report within 30 days of the end of the Term as such date may be extended at the sole discretion of CITY. d^<ϴͲ>dZ/&/d/KEhd/KEE^^^^DEd dĂƐŬϴ͘ϭ WƌŽŐƌĂŵ <ŝĐŬͲŽĨĨ DĞĞƚŝŶŐ͗CITY will lead a PROGRAM kick-off meeting with CONSULTANT, as necessary in order to discuss electrification assessment logistics, education materials, marketing coordination, evaluation, monitoring and verification coordination, invoicing and reporting requirements, scope of work, and any contractual issues. dĂƐŬϴ͘ϮWƌŽŐƌĂŵĂƚĂ͕/ŶǀŽŝĐŝŶŐ͕ĂŶĚZĞƉŽƌƚŝŶŐdƌĂŝŶŝŶŐ͗CONSULTANT will train its team and personnel on reporting systems. CONSULTANT agrees to participate in training to learn how to submit monthly reports to CITY’s tracking system as needed. CITY will be invoiced monthly for completed electrification assessments. dĂƐŬϴ͘ϯ^ĐŚĞĚƵůĞŽĨĐƚŝǀŝƚŝĞƐ͗CONSULTANT will finalize the schedule of activities that provide a monthly work plan and implementation timeline and submit such plan to the CITY, for evaluation of the work plan and timeline. dĂƐŬϴ͘ϰWƌŽŐƌĂŵ/ŵƉůĞŵĞŶƚĂƚŝŽŶĂŶĚĞůŝǀĞƌĂďůĞƐ͗ Complete preliminary load calculation for customer to determine a baseline for electrification potential. 7.c Packet Pg. 68 Vers.: Aug. 5, 2019 Page 17 of 20 Educate homeowners about electrification opportunities, processes and related CITY programs and initiatives and provide an Electrification Assessment Report after a home visit. CONSULTANT will assist customer throughout desired electrification process. dĂƐŬϴ͘ϱ/ŶǀŽŝĐĞĂŶĚZĞƉŽƌƚŝŶŐdŽŽůƐ͗CONSULTANT will submit monthly and annual reports with data as requested by the CITY. dĂƐŬϴ͘ϲTasks 8.1 through 8.5 will be integrated into all other tasks congruent with Tasks 1 through 7, so that the Electrification Education and Assessment is integrated seamlessly into the Home Efficiency Genie program. 7.c Packet Pg. 69 Vers.: Aug. 5, 2019 Page 18 of 20 EXHIBIT C COMPENSATION, AMENDMENT NO. 3 (AMENDED, REPLACES PREVIOUS) The CITY agrees to compensate the CONSULTANT for professional services performed in accordance with the terms and conditions of this Agreement, and as set forth in this Amended Exhibit “C”. The compensation to be paid to CONSULTANT under this Agreement for all services described in Revised Exhibit “A” with prior amendment, including both payment for professional services and reimbursable expenses, shall EKdyOne Million Eight Hundred Twenty Thousand Dollars ($1,820,000) over the Term of the Agreement, which includes the not to exceed amount for Basic Services ($1,609,000) and the not to exceed amount for Additional Services if authorized by CITY ($211,000). CONSULTANT agrees to complete all services within this amount. Any work performed or expenses incurred for which payment would result in a total exceeding the maximum amount of compensation set forth herein shall be at no cost to the CITY. The CITY’s Project Manager may approve in writing the transfer of budget amounts between any of the task budget categories listed in Amended Table C-1 below, provided the total compensation for the Services remains within the not to exceed compensation amount set forth in this Agreement. Total Basic Services: $1,609,000 Total Additional Services: $ 211,000 DĂǆŝŵƵŵdŽƚĂůŽŵƉĞŶƐĂƚŝŽŶ EKddKyDKhEd&ŽƌdĞƌŵŽĨƚŚĞŐƌĞĞŵĞŶƚ Ψϭ͕ϴϮϬ͕ϬϬϬ As set forth in Table C-1 and Amended Table C-1, CITY will compensate CONSULTANT on either a fixed price or time and materials basis based on the task completed by CONSULTANT and approved by CITY. Table C-1 and Amended Table C-1 set forth the NOT TO EXCEED price per task, and such not to exceed amounts include all of CONSULTANT’s costs, including, without limitation, administrative costs, marketing/outreach costs, and direct implementation (materials and labor) costs. It is the CITY’s expectation that approximately 95% of CONSULTANT’s costs be related to direct implementation, marketing and outreach costs (materials and labor) with only approximately 5% reserved for initial, one-time development and set up costs. /d/KE>^Zs/^ The CONSULTANT shall provide additional services only by advanced, written authorization from the CITY. The CONSULTANT, at the CITY’s project manager’s request, shall submit a detailed written proposal including a description of the scope of services, schedule, level of effort, and CONSULTANT’s proposed maximum compensation, including reimbursable expenses, for such services based either on the rates set forth in Table C-1 and Amended Table C-1, or, where not listed, rates mutually agreed upon by CITY and CONSULTANT. The Additional Services scope, 7.c Packet Pg. 70 Vers.: Aug. 5, 2019 Page 19 of 20 schedule and maximum compensation shall be negotiated and agreed to in writing by the CITY’s Project Manager and CONSULTANT prior to commencement of the Additional Services. Payment for Additional Services is subject to all requirements and restrictions in this Agreement, including the not to exceed amount specifically identified in this Amended Exhibit “C”. Refer to Amended Table C-1 for Program Budget for the June 2018 – December 2022 time frame. WzDEd^,h> As described in Section 5 of the Agreement, CONSULTANT will submit invoices, accompanied by complete and accurate reports on work performed, to CITY on a monthly basis. (CONTINUED ON THE NEXT PAGE.) 7.c Packet Pg. 71 Vers.: Aug. 5, 2019 Page 20 of 20 ZĞǀŝƐĞĚdĂďůĞͲϭ͗WZK'ZDƵĚŐĞƚ (July 1, 2021 – December 31, 2022) dĂƐŬ ZĂƚĞͬhŶŝƚ zĞĂƌϭ(1) zĞĂƌϮ zĞĂƌϯ zĞĂƌϰ zĞĂƌϱ zĞĂƌϲ zĞĂƌϲ͘ϱzĞĂƌϳ&zϭϱͲ&zϮϯ &zϭϲ z&zϭϳ &zϭϴ &zϭϵ &zϮϬ &zϮϭ Jul 1-Dec 31 2021 Jan 1 -Dec 31 2022 s>KWDEd Data management system setup and customization(2) Fixed Cost $4,000 $4,000 Energy assessment tool setup and customization(2) Fixed cost $7,500 $7,500 Program Development $100/hr. $6,000 $6,000 Initial Marketing $95/hr. $9,500 $9,500 Program Material Development - Webpage with web-to-lead form Fixed Cost $7,000 $7,000 Program Material Development - Program Collateral(3) By Approval $10,173 $4,000 $2,000 $6,869 $6,869 $6,868 $36,779 dKd>Ed ΨϳϬ͕ϳϳϵ EZ'zs/^KZEĞ^Z;dŝŵĞΘDĂƚĞƌŝĂůƐͿ FY15 Energy Advisor $65/hr. $ 29,731 $ 29,731 FY16 $67/hr. $ 122,610 $ 122,610 FY17 $68/hr. $124,440 $124,440 FY18 $68/hr. $124,440 $124,440 FY19 Energy Advisor $69/hr. $124,440 $124,440 eCSR(4) $48/hr. FY20 Energy Advisor $70/hr. $124,440 $124,440 eCSR(4) $49/hr. FY21-FY23 Energy Advisor $71/hr. $124,440 $60,000 $314,440 eCSR(4) $49/hr. $130,000 dKd>Ed Ψϵϲϰ͕ϱϰϭ ^^^^DEd “Free Assessment” (Level 0) By Approval $350/ Assessment $31,500 $25,200 $25,200 $35,030 $36,860 $38,690 $50,000 $593,680 Level 1 (Not available FY19-21) $450/ Assessment $54,000 $43,200 $43,200 “Comprehensive” (Level 2) $550/ Assessment $66,000 $52,800 $52,800 $20,000 Field QC Inspection By Approval $400 / Inspection $5,600 $6,400 $7,200 Promotional Opportunities/Genie Express (ϱͿ By Approval dKd>Ed Ψϱϵϯ͕ϲϴϬ /d/KE>^Zs/^ Additional Services/ New Measures(ϲͿ By Approval $15,168 $15,166 $5,260 $15,168 $15,166 $5,000 $10,166 $81,094 Tier 2 Advanced Powerstrips Approved Purchase (250 units) $9,906 $9,906 Electrification Assessment w/ $0 Customer co- pay $250/ Assessment $20,000 $20,000 $15,000 $25,000 $100,000 w/ $49 Customer co- pay $200/ Assessment $20,000 dKd>Ed Ψϭϵϭ͕ϬϬϬ ^ƵďƚŽƚĂůEd Ψϯϲϴ͕ϳϴϮ ΨϮϳϭ͕ϮϬϲ ΨϮϳϬ͕ϬϬϲ ΨϮϬϭ͕ϱϬϳ ΨϮϬϯ͕ϯϯϱ Ψϭϴϵ͕ϵϵϴ Ψϭϰϱ͕ϭϲϲΨϭϳϬ͕ϬϬϬΨϭ͕ϴϮϬ͕ϬϬϬ DĂǆŝŵƵŵdŽƚĂůŽŵƉĞŶƐĂƚŝŽŶEKddKyDKhEd&ŽƌdĞƌŵŽĨƚŚĞŐƌĞĞŵĞŶƚ Footnotes: (ϭͿYear 1 includes one additional month from FY15 (June 2015) preparing for the Agreement to launch (ϮͿFixed fee compensation to be paid by CITY to CONSULTANT upon completion of task. (ϯͿCONSULTANT will submit price quote(s) to CITY for PROGRAM collateral costs prior to incurring such costs. CITY shall approve all such costs in advance and will only compensate CONSULTANT for such PROGRAM collateral costs where CONSULTANT has secured approval of price quotes from CITY in advance. (ϰͿCONSULTANT will provide a junior Efficiency Advisor responsible for providing phone-based efficiency advising services and ME&O on an as-needed basis when Energy Advisor is not available. CONSULTANT will get approval from the CITY when this staff member becomes available. (5) Promotional Opportunities (Assessments with limited time discounts) and/or Genie Express (Assessments with bulk discount for direct installs) available only upon approval by City. (ϲͿCITY, in its sole discretion by providing written notice to CONSULTANT retains the right to add, delete, modify or limit the Eligible Measures, Cost per Unit, maximum number of individual Eligible Measures per customer or per year or other characteristics set forth in this column 7.c Packet Pg. 72