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Home My WebLink About2000-05-08 City Council (9)City of Pal0Alto City Manager’s Report TO:HONORABLE CITY COUNCIL FROM:CITY MANAGER DEPARTMENT: POLICE DATE: ¯ SUBJECT: MAY 8, 2000 CMR:239:00 POLICE DEPARTMENT STRATEGIC PLAN This is an informational report. No Council action is required. DISCUSSION Over the last six months, with the assistance of Strategic Planning Consultant Marilyn Snyder, the Police Department has developed a strategic plan that will provide direction to the Department for the next three years. The strategic plan provides a new mission and vision statement for the Police Department, a new statement of core values,identification of six three- year goals and a series of six-month objectives for each of the three-year goals. The process included the use of an internal steering committee that took information provided by eleven focus groups (five internal and six external). External focus groups included representatives from community organizations dealing with youth, other governmental agencies, City staff, and neighborhood associations. The new strategic plan articulates the Department’s goals and priorities for the next three years. The plan will guide the Department in providing improved service to the ¯community with enhanced infrastructure and technology, and a more motivated, highly trained and more self-actualized workforce. The Department will post the complete plan and six-month progress reports on its website as soon as the site is complete. RESOURCE IMPACT None. CMR:239:00 Page 1 of 2 POLICY IMPLICATIONS The plan is consistent with other City policies. ATTACHMENTS Palo Alto Police Department Strategic Plan DEPARTMENT HEAD: Patrick Dwyer; Chief o~ PNice ’~ "~ CITY MANAGER APPROVA Emily~arrison, Assistant City Manager CMR:239:00 Page 2 of 2 PALO ALTO POLICE DEPARTMENT STRATEGIC PLANNING RETREAT March 15-16, 2000 * Palo Alto Art Center Conference Room Marilyn Snider, Facilitator - Snider and Associates (510) 531-2904 or (916) 483-9802 Michelle Snider, Recorder - Snider Education and Communication (510) 967-9169 Gail Tsuboi, Recorder - Tsuboi Design (925) 376-9151 MISSION STATEMENT The Palo Alto Police Department is committed to providing exceptional public safety services and taking a leadership role in building community partnerships. VISION STATEMENT By 2005, the Palo Alto Police Department will be recognized by our community, employees and profession as a model of honor, integrity, innovation and service. CORE VALUES (not in priority order) The Palo Alto Police Department values... Honesty and Integrity Accountability/Ownership Consistency and Fairness Creativity and Innovation Positive Attitude Teamwork Strong Work Ethic THREE YEAR GOALS (2000-2003) (not in priority order) Improve internal and external customer service for all segments of the community Acquire a site, obtain financing and break ground on a new Police Building Develop and implement a short- and long-range plan to upgrade technology and technical support Improve working relationships, recognition, training and career development opportunities for all personnel Improve the physical work environment for all Divisions Achieve and maintain a full, diverse, highly qualified and motivated staff SIX MONTH STRATEGIC OB|ECTIVES 16 March 2000 through 15 September 2000 THREE YEAR GOAL: IMPROVE INTERNAL AND EXTERNAL CUSTOMER SERVICE FOR ALL SEGMENTS OF THE COMMUNITY SIX MONTH STRATEGIC OBJECTIVES: 1. By April 15, 2000, Tom Merson - lead, Don Hartnett, Bob Brennan and Jon Hernandez will develop and begin to implement a plan to increase police presence and visibility throughout the City. 2. By July 1, 2000 and ongoing thereafter, Diane Pearson, working with the City’s Information Technology Division, will ensure that the Adoptable Animals Component of the Animal Services Division’s website is a part of the City’s web system and kept current with pictures and descriptions of the animals. 3. By July 1, 2000, Torin Fischer and the Community Policing Division will contact leadership representatives of all neighborhood associations in an effort to improve communication, increase visibility, and identify issues of community concern. 4. By July 1, 2000 and quarterly thereafter, Police staff, Tom Merson - lead, will hold public forums in order to address questions about the conduct and operations of the Palo Alto Police Department (e.g. racial profiling, traffic enforcement, homelessness, youth issues). 5. By September 1, 2000, the Support Division, Lisa Perez - lead, Patty Lum, Dagrnar Poffenroth and Charlie Cullen will develop and begin to implement a plan to improve customer service at the front desk of the Police Department. THREE YEAR GOAL: ACQUIRE A SITE, OBTAIN FINANCING AND BREAK GROUND ON A NEW POLICE BUILDING SIX MONTH STRATEGIC OBJECTIVES: 1. By May 1, 2000, Pat Dwyer and Lynne Johnson will meet with and brief every new Council member on the need for a new Police building. 2. Between April 1, 2000 and March 2001, Pat Dwyer and Lynne Johnson will meet with City staff to plan and facilitate funding for the new Police Building. 3. By June 15, 2000, Scott Wong (from the Palo Alto Police Officers Association) and Mark Venable will develop and begin to implement a plan to assist with internal and community support for the Police Building Project. 4. At or before the June 26, 2000 City Council meeting, Lynne Johnson and Michael Ross will present a City Manager Report (CMR) to the City Council, including a recommendation of a final site for the new Police Building, and seeking approval to negotiate the purchase. 5. By July 31, 2000, Lynne Johnson will submit a CMR to seek approval to hire a consultant for an EIR (Environmental Impact Report), which will be completed by January 1, 2001. 6. By Election Day 2001, Pat Dwyer and Lyrme Johnson and Department staff, working with the Palo Alto Police Officers Association, will develop and implement a public education campaign regarding the pending bond issue. THREE YEAR GOAL: DEVELOP AND IMPLEMENT A SHORT- AND LONG.RANGE PLAN TO UPGRADE TECHNOLOGY AND TECHNOLOGY SUPPORT SIX MONTH STRATEGIC OBJECTIVES: 1. By May 15, 2000, the Technology Team: Dagrnar Poffenroth - lead, Jeff Mock, Patty Lum, Lisa Perez, Bob Bonilla, Con Maloney, Charlie Cullen, Sandra Brown will conduct a needs assessment of each Division’s current technology system and needs. 2. By May 15, 2000, the Technology Team (Dagmar - lead) will assess the current technology training needs and develop a plan to address the needs. 3. By July 1, 2000, Tom Laye, working with Thatcher and Associates, will complete a thorough evaluation and needs assessment of the City’s radio infrastructure. 4. By September 15, 2000, the Technology Team (Dagmar - lead) will develop a Short- Range Technology Plan to address the Department’s technology system and needs. THREE YEAR GOAL: IMPROVE WORKING RELATIONSHIPS, RECOGNITION, TRAINING AND CAREER DEVELOPMENT OPPORTUNITIES FOR ALL PERSONNEL SIX MONTH STRATEGIC. OBJECTIVES: 1. By May 1; 2000 and monthly thereafter, the ad hoc Employee Relations Team (Theresa Guardino - lead, Laurie Wykoff, Torin Fischer, Diane Pearson and Gabe Mora, plus at least one. person from each Division identified by the Division head, plus one union representative from both POA and SEIU) will meet to address issues of common concern (e.g. employee recognition), build awareness of services provided and . strengthen the working relationships between the Divisions. 2. By June 15, 2000, Laurie Wykoff - lead, Alana Forrest and Doris Cohen will develop and conduct a survey to assess career development and training needs for every employee. 3. By June 15, 2000, Personnel and Training Division (Brad Zook - lead) will develop and conduct an employee survey to assess problems with supervision and management, including specific examples. 4. By August 15, 2000, Laurie Wykoff - lead, Alana Forrest and Doris Cohen will analyze the employee survey and identify priorities for meeting career development and training needs in the Department. 4 5. By September 15, 2000, Personnel and Training Division (Brad Zook - lead) will develop a plan to address problems and strengthen supervision and management within the Department and present it to Pat Dwyer. THREE YEAR GOAL: IMPROVE THE PHYSICAL WORK ENVIRONMENT FOR ALL DIVISIONS SIX MONTH STRATEGIC OBJECTIVES: 1. By June 1, 2000, Judy Glaes, Doug Keith and Bob Beacom, working with Joe Schrekenghaust, will identify air quality problems and causes of exhaust throughout the Department, check temperature controls and make recommendations for improving air quality to Karen Smith. 2. By June 1, 2000, all the First Line Supervisors (Don Hartnett : lead) will hold a two- day spring cleaning marathon for their Divisions (e.g. throw out broken equipment, discard outdated materials, reorganize Police reference materials) and, in conjunction with City staff; clean the work areas from top to bottom.. 3. By July 1, 2000, the Facilities Team (Bob Beacom - lead, Don Hartnett, James Zboralske, Doug Keith, Judy Glaes and Liz Thomas) will conduct a two-day cleaning marathon to clean all common work areas (e.g. throw out broken equipment, discard outdated materials, reorganize Police reference materials) of the Department. 4. By July 15, 2000, James Zboralske and Liz Thomas will survey all Divisions to identify their storage and other space needs. 5. By August 15, 2000, James Zboralske and Liz Thomas will make recommendations to the Management Team regarding possible solutions to storage and space problems within the Department within the context of what the City will pay for.. 6. By September 15, 2000, James Zboralske and Bob Beacom will ensure that each Division has conducted an inventory of their office equipment and will submit a recommendation to the Management Team indicating items needing to be replaced or fixed in the Department. THREE YEAR GOAL: ACHIEVE AND MAINTAIN A FULL, DIVERSE, HIGHLY QUALIFIED AND MOTIVATED STAFF SIX MONTH STRATEGIC OBJECTIVES: 1. By June 1, 2000, the Personnel and Training Division (Brad Zook - lead), working with a cross section of staff, will evaluate our current recruitment strategies for sworn and non-sworn employees. 2. By September 1; 2000, the Personnel and Training Division (Brad Zook - lead)~ working with the City’s Human Resources Dept., will develop an effective recruiting plan for sworn and non-sworn employees to ensure hiring diverse, highly qualified, motivated staff. 3. By September 1, 2000, the Personnel and Training Division and the Division Heads (Brad Zook - lead) will conduct a staffing needs analysis of the entire Department in preparation for development of a staffing plan. 4. By September 1, 2000, the Personnel and Training Division (Brad Zook - lead), working with various Division representatives, will develop a comprehensive continuing professional training program for all sworn and non-sworn employees. 6