Loading...
HomeMy WebLinkAbout2003-10-27 City Council (11)TO: FROM: City of Palo Alto City Manager’s Report HONORABLE CITY COUNCIL U CITY MANAGER DEPARTMENT:ADMINISTRATIVE SERVICES DATE: SUBJECT: OCTOBER 27, 2003 CMR: 477:03 APPROVAL OF THE OPERATING SYSTEM SOFTWARE MAINTENANCE SUPPORT CONTRACT IN THE AMOUNT OF $131,474 FOR H-P 3000, H-P 9000, H-P rp5430 AND H-P rp5470 SERVERS RECOMMENDATION This report recommends that Council: 1. Approve and authorize the Mayor to execute the twelve attached contracts with Hewlett-Packard in the total amount of $131,474 (plus applicable taxes), to provide Operating System Software Maintenance Support for City mini-computer servers. Authorize the City Manager or his designee to renew the contracts for the above services for up to two (2) additional one-year terms, with a maximum adjustment not to exceed 5% more in each year. DISCUSSION The City’s application servers run the following, among others: SAP, Interactive Fund Accounting System, Lawson, Police/Fire Computer Aided Dispatch, and Customer Information System. The operating system software maintenance support provides telephone, e-mail and internet support for software support issues, maintenance patches and upgrades for operating system software running on the servers including: HP-UX, MPE/iX, HP Micro Focus COBOL, HP C++, HP C/ANSI C, MirrorDisk/UX, and ServiceGard. CMR: 477:03 Page 1 of 2 Selection Process HP is the sole source provider of maintenance for its operating systems (HP/UX and MPE/ix). Hp owns, maintains updates, issues version upgrades, and distributes operating system patches and is therefore uniquely qualified to provide the City with the support it requires. FISCAL IMPACT The contract will be in the amount not to exceed $131,474 (plus applicable taxes) and the funds are included in the FY 2003-2004 Administrative Services Department IT Infrastructure Maintenance Fund. ENVIRONMENTAL ASSESSMENT Approval of this Contract does not constitute a project under California Environmental Quality Act (CEQA). Therefore, no Environmental Assessment is required. ATTACHMENTS Attachment A: PREPARED BY: "" )LENN E. LOO, Chief Information Officer "---~Information Technology Services DEPARTMENT HEAD REVIEW: CITY MANAGER APPROVAL: CARL YEATS Director, ar soN ssistant City Manager Services CMR: 477:03 Page 2 of 2 H-P Software Maintenance Contract Server PAl PA2 PA3 PA4 PA5 PA6 PA7 PA9 PA9PC PAl 0 PA20 PA21 PA22 PA23 Annual Fee $30,540.00 $2,124.00 $5,124.00 $!6,188.00 $2,772.00 $4,944.00 $2,088.00 $2,964.00 $1,440.00 $4,944.00 $54,818.40 Included with PA20 $3,528.00 Included with PA22 Total $131,474.40 Deborah Radcliff 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 09/05/2003 System Handle: PALOALTO1 lip Reference Number: 40183790 Dear GLENN LO0 Enclosed you will find a Hewlett-Packard support service quote for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your agreement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Si~ and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the HP Reference Number and the Support Account Reference. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Contract Admin. at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Contract Admin. SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period:~This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO1 40183790 10/01/2003 - 09/30/2004 (If revisions are required, please contact your Contract Admin. A quote will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [] Check here if your authorization is open-ended. * ¯The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Ageement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Ageement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing wil! occur automatically without further authorization.*** (3) Tax Information ~ Taxable [ ] Tax Exempt Exemption #(Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me: [k~ Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Ser~ice Authorization and Terms and Conditions Customer’s signature on this form constitutes authorization for HP to invoice Customer for the referenced Support Account Reference. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit E16, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5763 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: S Customer Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted pdces are valid for 90 days from: 07/03/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on tile format of this document visit www.hp.com/go/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit EI6, and HP Support Services, Exhibit SS5. H5356B Personalized System Support PALOALTO1 H5356B 10/01/2003 09/30/2004 HP 9000 PSS SW CENTRAL Total Excluding Taxes Summa~" of Charges Sofavare Support - Right to Use Software Support-Labor Software Support-Materials Total Excluding Taxes Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax 30,540.00 30,540.00 2,460.00 27,168.00 912.00 30,540.00 Please refer to the payment schedule for prices to be invoiced yearly in advance. Support Services Quote Special Terms and Conditions No:S Your PO Reference: CCRN Number: 0301958081 System Handle: PALOALTO1 HP Reference Number: 40183790 Equipment Address: City of Pato Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94303-2531 Hardware Contact:Software Contact: NANCY STOUT NANCY STOUT Tel: (650) 329-2673 Tel: (650) 329-2673 Fax:Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 *** Support Services *** H5356B Personalized System Support SW upd. on CD-ROM 24x7 SW Supp Phone-in covrg K4xx/5xx/2W Manuals on CD-ROM. Development Support Net~vork Support Declined Case Tools Support Central System in Support Grp *** Soft~vare Support *** H2083A 1 255.00 H5348B 1 1,839.00 H6373AA t 0.00 B3919EA I 219.00 B3920EA 1 46.00 HP 9000 SW Phone-In Assistance HP Personalized System Support HP9000 HP Per Lie Product Specific Appl Caller HP-UX Operating System License, Servers HP-UX unlimitd user upgrade HP-UX Operating System Media for Servers U.S. - English localization B2433DB HP Micro Focus COBOL Dev Suite LTU 3 62.00 B3901BA HP C/ANSI C Developer Bundle Server LTU 1 22.00 B3901BA HP C!ANSI C Developer Bundle Server LTU I 4.00 B2491BA MirrorDisk/UX License for Servers 1 6.00 B2491BA MirrorDisk]UX License for Servers 1 0.00 B2491BA#AE5 System license for HP 9000 tier 2 SPUs 2 60.00 B2435DB HP Micro Focus COBOL Run Time Pack LTU 1 8.00 B3913DB HP aC+ + LTU for Servers 1 24.00 B3921CA HP-UX version 10.20 manuals 1 0.00 Please refer to the navment schedule for r)rices to be invoiced vearlv in advance. .... Printed ~ni i)91135!2003 Page:2 i 4I [ Fdr mo~e inform~fi0~ oh ~he fo~i 0f ~hi~ doCUment ~q~it ~,~3v:hp~bmig6?h~a6e~ ....I Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958081 B3921CA#0BD B3921CA#0BE B5449AA B6237AA General usage manuals Systems admin manuals HP Micro Focus COBOL Manuals HP C/ANSI C Developers Bundle Manuals 1 1 1 1 Sub-total Total Monthly Price for HP 9000 PSS SW CENTRAL Summar2¢ of Charges Sofavare Support - Right to Use Software Support - Right to Use Tax CA Software Support-Labor Software Support-Labor Tax CA Software Support-Materials Sofavare Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 0.00 0.00 0.00 0.00 2,545.00 2,545.00 205.00 16.91 2,264.00 0.00 76.00 6.30 2,568.21 Please refer to the payment schedule for prices to be invoiced yearly in advance. Deborah Radcliff 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 09112/2003 System Handle: PALOALTO2 HP Reference Number: 40183795 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service quote for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your ageement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the HP Reference Number and the Support Account Reference. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Contract Admin. at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Contract Admin. SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: [~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO2 40183795 10/01/2003 -09/30/2004 (If revisions are required, please contact your Contract Admin. A quote will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support A~eement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Agreement are necessary, HP will notify Customer in writing 60 days before the modifications are effective, Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization.*** (3) Tax Information ~ Taxable [ ] Tax Exempt Exemption # (4) Payment Method Do not enclose Payment. Please select one of the following: (Attach copy of certificate) Please biII me: ~ Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’s signature on this form constitutes authorization for HP to invoice Customer for the referenced Support Account Reference. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit E16, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5763 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: S Customer Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted prices are valid for 90 days from: 07/03/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document xSsit w~v.hp.comlgo/hpsdocs Subject to Hewlert-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H5353A Software Assistance, lnfo and Updates. HP System support. Provides sofavare usage assistance through the HP Response Center, sofa,,are update licenses if applicable, and access to HP SupportLine PALOALTO2 H5353A t0/01/2003 09/3012004 PSS SW Additional HP3000 2,124.00 Total Excluding Taxes 2,124.00 Summary of Charges Sofavare Support - Right to Use 1,272.00 Sofavare Support-Materials 852.00 Total Excluding Taxes 2,124.00 Tota! excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax Please refer to the payment schedule for prices to be invoiced yearly in advance. Support Services Quote Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958101 S System Handle: PALOALTO2 HP Reference Number: 40183795 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hardware Contact: NANCY STOUT Tel: (650) 329-2673 Fax: Soft3vare Contact: NANCY STOUT Tel: (650) 329-2673 Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 *** Support Services *** H5353A SW Assistance, Info. & Updates SW upd. on DDS (DAT) 24x7 SW Supp Phone-in covrg Manuals on CD-ROM. Addl System(s) in Support Grp 928LX *** Software Support *** 32651B 32651B#UA3 B3813AA B3813AA#ABA MPE/iX Fundamental Operating SW, LTU 8 user license Series 9xSLX System Manual Set U.S. - English localization 1 I 1 Sub4otal Total Monthly Price for PSS SW Additional HP3000 Summary of Charges Software Support - Right to Use Software Support - Right to Use Tax CA So.rare Support-Materials Soft, rare Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 0.00 177.00 0.00 0.00 177.00 177.00 106.00 8.75 71.00 5.86 191.61 Please refer to the oavment schedule for nrices to be invoiced vearlv in advance. vrinied o~z 091iz’2003 Page: I For mole information on Deborah Radcliff 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 09/12/2003 System Handle: PALOALTO3 HP Reference Number: 40183788 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service quote for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your ageement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the HP Reference Number and the Support Account Reference. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Contract Admin. at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Contract Admin. SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: D~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO3 40183788 10/01/2003 - 09/30/2004 (If revisions are required, please contact your Contract Admin. A quote will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [] Check here if your authorization is open-ended. * ¯The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Ageement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support A~eement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization.*** (3) Tax Information ~ Taxable [ ] Tax Exempt Exemption # (4) Payment Method Do not enclose Payment. Please select one of the folloxving: (Attach copy of certificate) Please bill me: ~ Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’s signature on this form constitutes authorization for HP to invoice Customer for the referenced Support Account Reference. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5763 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: S Customer Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted prices are valid for 90 days from: 07/03/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document visit w~v.hp.com/go/hpsdocs Subject to Hewlert-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H5353A Software Assistance, Info and Updates. HP System support. Provides soft.rare usage assistance through the HP Response Center, so~vare update licenses if applicable, and access to HP SupportLine PALOALTO3 H5353A 10/01/2003 09/30/2004 SW additional HP3000 Total Excluding Taxes Summary of Charges Software Support - Right to Use Software Support-Materials Total Excluding Taxes Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax 5,124.00 5,124.00 3,552.00 1,572.00 5,124.00 Please refer to the payment schedule for prices to be invoiced yearly in advance. Pririt Date 09/1~2003 Page ! t’ 4 Support Services Quote Special Terms and Conditions No:S Your PO Reference: CCRN Number: 0301958111 System Handle: PALOALTO3 HP Reference Number: 40183788 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hardware Contact:Software Contact: NANCY STOUT NANCY STOUT Tel: (650) 329-2673 Tel: (650) 329-2673 Fax:Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 *** Support Ser~dces *** H5353A SW Assistance, Info. & Updates SW upd. on DDS (DAT) 24x7 SW Supp Phone-in covrg Manuals on CD-ROM. 925/932/947 Addl System(s) in Support Grp *** Software Support *** 32651A~7 MPE/iX Lic for use on Series 947 1 339.00 31500A COBOL IliiX compiler, LTU 1 52.00 36920B NS3000iiX license, sw, and documentation 1 24.00 B5427BA 100Base T software, license, and manual 1 6.00 B5427BA#310 System License for HP 3000 Tier 1 SPUs 1 6.00 32651A Fundamental Operating Software 1 0.00 Sub-total 427.00 Total Monthly Price for SW additional HP3000 427.00 Please refer to the ~avment schedule for nrices to be invoiced yearly in advance. [ FOr more information on the format 0~ }ills d6cu~ent visit :www;hpi~bmigolhp~d~CS Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958111 Summary. of Charges Software Support - Right to Use Software Support - Right to Use Tax CA Software Support-Materials Software Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 296.00 24.43 131.00 10.82 462.25 Please refer to the payment schedule for prices to be invoiced yearly in advance. Deborah Radcliff 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 08/18/2003 System Handle: PALOALTO4 HP Reference Number: 40206001 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service quote for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your ageement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the HP Reference Number and the Support Account Reference. Applicable tax will be added to al! products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Contract Admin. at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Contract Admin. SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: ~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO4 40206001 10/01/2003 - 09/30/2004 (If revisions are required, please contact your Contract Admin. A quote will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Agreement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Ageement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If -Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing wilt occur automatically without further authorization.*** (3) Tax Information ~] Taxable [ ] Tax Exempt Exemption # (4) Payment Method Do not enclose Payment. Please select one of the following: (Attach copy of certificate) Please bill me: ~ Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’s signature on this form constitutes authorization for HP to invoice Customer for the referenced Support Account Reference. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5763 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 0301958221 Special Terms and Conditions No: 24MY00GW08 Customer Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted prices are valid for 90 days from: 08/11/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document ~qsit www.hp.com/golhpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H5353A Software Assistance, Info and Updates. HP System support. Provides software usage assistance through the HP Response Center, software update licenses if applicable, and access to HP SupportLine PALOALTO4 H5353A 10/01/2003 09/30/2004 SW HP3000 Total Excluding Taxes Summary of Charges Software Support - Right to Use Software Support-Labor Software Support-Materials Total Excluding Taxes Tota! excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax 16,188.00 16,188.00 4,836.00 7,908.00 3,444.00 16,188.00 Please refer to the payment schedule for prices to be invoiced yearly in advance. Support Services Quote [Aft]" Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958221 24MY00GW08 System Handle: PALOALTO4 HP Reference Number: 40206001 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hardware Contact:Soft~vare Contact: NANCY STOUT NANCY STOUT Tel: (650) 329-2673 Tel: (650) 329-2673 Fax:Fax: The quoted prices are valid for 90 days from: 08/11/2003 Coverage from: 10/01/2003 to: 09/30/2004 *** Support Services *** H5353A SW Assistance, Info. & Updates SW upd. on DDS (DAT) 24x7 SW Supp Phone-in covrg Manuals on CD-ROM. 930/9351948/949 Central System in Support Grp *** Software Support *** H5358A HP 3000 SW Phone-ln Assistance 1 406.00 32651A Fundmnental Operating So~vare 1 0.00 32651A#449 MPE/iX Lic for use on Series 949 I 668.00 31500A COBOL II/iX compiler, LTU 1 52.00 36920B NS3000!iX license, sw, and documentation 1 47.00 30138A TILAN SACT/iX 1 52.00 32244A DICTIONAR Y/V 1 52.00 32246A INFORM/V 1 52.00 B5427BA 100Base T sofP, vare, license, and manual 1 6.00 B5427BA#310 System License for HP 3000 Tier 1 SPUs 1 14.00 36368A System Management Core Plus Manual Set 1 0.00 36368A#ABA U.S. - English localization 1 0.00 36370A Programming Core Plus Manual Set 1 0.00 Sub-total 1,349.00 Total Monthly Price for SW HP3000 1,349.00 Please refer to the oavment sched!.lle for r~rices to be invoiced vearlv in advance. Prhated on: 08ii8/21)03 ~" ~ 7-~ Page: I For more information off th~ f0rmat 6f this d6~ument visit W~’.hp.com/go~hpsdocs Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958221 24MY00GW08 Summary of Charges Softnvare Support - Right to Use Software Support - Right to Use Tax CA Software Support-Labor Software Support-Labor Tax CA Software Support-Materials Software Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 403.00 33.26 659.00 0.00 287.00 23.69 1,405.95 Please refer to the payment schedule for prices to be invoiced yearly in advance. Prinied oni o8/’1~:2oo3 Paae: 3 t 4 FO~ mOre infolmation on the fo~at 6f this document ~dsit w~’.hp.~Omigoihp~docs ~ Deborah Radcliff HEWLETT-PACKARD CO 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 07/28/2003 System Handle: PALOALTO5 HP Reference Number: 40183794 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service proposa! for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’ s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your agreement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Si~maature Authorization Method (SAM) form. Purchase orders must reference the proposal number and the support identifier. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Support Agreement Specialist at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Support Agreement Specialist SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: ~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO5 40183794 10/01/2003 - 09/30/2004 (If revisions are required, please contact your Support Ageement Specialist. A proposal will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯ The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Agreement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Agreement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support A~eement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization.*** (3) Tax Information ~ Taxable [ ] Tax Exempt Exemption #(Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me:1~ Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’ s signature on this form constitutes authorization for HP to invoice Customer for the referenced support identifier. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: He~vlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5536 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: S Customer Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 Customer Contact: GLENN LOO Tel: (650) 329-2492 - Fax: The quoted prices are valid for 90 days from: 07/03/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document visit www.hp.com/go/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. s~pp6~ D~SCfiPfi6n H5356B Personalized System Support PALOALTO5 H5356B 10/01/2003 09/30/2004 PALOALTO5 2,772.00 Total Excluding Taxes 2,772.00 Summary of Charges Software Support - Right to Use 2,148.00 Software Support-Materials 624.00 Total Excluding Taxes 2,772.00 Tota! excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax The Prices shmvn will be invoiced yearly in advance. Pri-nt Dai~ 07128.~2003-P~gel ~t4 Support Services Quote Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958231 System Handle: PALOALTO5 HP Reference Number: 40183794 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94303-2531 Hardware Contact: NANCY STOUT Tel: (650) 329-2673 Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 Software Contact: NANCY STOUT Tel: (650) 329-2673 Fax: *** Support Services *** H5356B Personalized System Support SW upd. on CD-ROM 24x7 SW Supp Phone-in covrg K5XX Series 6W Manuals on CD-ROM. Network Support Declined Addl System(s) in Support Grp *** Soft3vare Support *** B3920EA HP-UX Operating System Media for Servers 1 46.00. U.S. - English localization B39 t 9EA HP-UX Operating System License, Servers 1 175.00 2 user license J3620BA 100Base-T LAN Adapter License, K & T 2 10.00 Please note HP can no longer support this item from: 02/28/2005 Sys lic for HP 9000 tier 2 SPU Sub-total Total Monthly Price for PALOALTO5 231.00 231.00 The Prices shown will be invoiced yearly in advance. Printed Oni 07128)2003 ",Page:2 I ~I For more ifi fornaatioh ~n {~ fo~t 6f this document visit wwwihp!(0~)g0)hpsdo~ 1 Special Terms and Conditions No: S Your PO Reference: CCRN Number: 0301958231 Summary. of Charges Software Support - Right to Use Sofb, vare Support - Right to Use Tax CA Software Support-Materials Software Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 179.00 14.77 52. O0 4.30 250.07 The Prices shown will be invoiced yearly in advance. info~Oo~ 0~ ~he fpEm~t Of tMS d~Ument visit,,-~nv:hp’cOm/go!hpsdgcs Deborah Radcliff HEWLETT-PACKARD CO 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 07/28/2003 System Handle: PALOALTO6 HP Reference Number: 40183796 Dear GLENN LO0 Enclosed you will find a Hewlett-Packard support service proposal for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your ageement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the proposal number and the support identifier. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Support Agreement Specialist at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Support Agreement Specialist SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PAL0 ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: [~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO6 40183796 10/01/2003- 09/30/2004 (If revisions are required, please contact your Support A~eement Specialist. A proposal will be re-issued to reflect your changes and associated pricing, if any. A ne~v SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯ The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Agreement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Agreement are necessary, HP will notify. Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization.*** (3) Tax Information ~ Taxable [ ] Tax Exempt Exemption #(Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me: l~ Annually [ ] Quarterly (total annual amount must exceed $500) Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’ s signature on this form constitutes authorization for HP to invoice Customer for the referenced support identifier. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5536 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: S Customer Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted pdces are valid for 90 days from: 07/03/2003 HPContact: Deborah Radcliff Te1:1-800-386-1115 X53826 Fax:l-800-307-0361 For more information on the format of this document visit www.hp.com/go/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H5356B Personalized System Support PALOALTO6 H5356B 10/01/2003 09/30/2004 PSS SW Additional Total Excluding Taxes Summary of Charges Software Support - Right to Use Software Support-Labor Software Support-Materials Total Excluding Taxes Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax 4,944.00 4,944.00 2,724.00 756.00 !,464.00 4,944.00 The Prices shown will be invoiced yearly in advance. Support Services Quote Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958241 System Handle: PALOALTO6 HP Reference Number: 40183796 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hardware Contact: NANCY STOUT Tel: (650) 329-2673 Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 Software Contact: NANCY STOUT Tel: (650) 329-2673 Fax: *** Support Services *** H5356B Personalized System Support SW upd. on CD-ROM 24x7 SW Supp Phone-in covrg K4xx/5xx~4W Manuals on paper Network Support Declined Addl System(s) in Support Grp *** Software Support *** B3919EA HP-UX Operating System License, Servers 1 142.00 2 user license B3920EA HP-UX Operating System Media for Servers 1 85.00 U.S. - English localization B3921EA HP-UX version 11.0 manuals l 0.00 B3921EA#AVL CDE general osage manuals I 7.00 J3620BA 100Base-T LAN Adapter License, K & T 1 8.00 Please note HP can no longer support this item from: 0212812005 Sys lie for HP 9000 tier 2 SPU B2491BA MirrorDisk]UX License for Servers 1 6.00 B2491BA#AE5 System license for HP 9000 tier 2 SPUs 1 18.00 B6132AA HP OV GlancePlus Pak Tier Two, LTU 1 105.00 B3701AA HP OV GlancePtus Pak HP9000 Server, Media ~ ’1.0.00 J3622AA HSC 100Base-T LAN Adapter Manuals 1 6.00 B2433EB HP Micro Focus Object COBOL LTU Devel 1 20.00 B3913DB HP aC+ + LTU for Servers 1 15.00 Sub-total 412.00 The Prices shown will be invoiced yearly in advance i Page: 2 i 4 F6r more inf0rm~fion on tile format of this doe~nient ~dsit Www!h0:C0mig6/hpSd0cs .... Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958241 Total l~ionthly Price for PSS SW Additional 412.00 Summary. of Charges Sofinvare Support - Right to Use Software Support - Right to Use Tax CA Soft.,are Support-Labor Software Support-Labor Tax CA Software Support-Materials Software Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 227.00 18,75 63.00 0.00 122.00 !0.09 440.84 The Prices shown will be invoiced yearly in advance. Deborah Radcliff HEWLETT-PACKARD CO 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 07/28/2003 System Handle: PALOALTO7 liP Reference Number: 40183797 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service proposal for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’ s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your agreement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the proposal number and the support identifier. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Support Agreement Specialist at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Support Agreement Specialist SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: ~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO7 40183797 I0/01/2003-09/30/2004 (If revisions are required, please contact your Support Ageement Specialist. A proposal ~vill be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯ The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Agreement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Agreement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization.*** (3) Tax Information ~ Taxable [ ] Tax Exempt Exemption #(Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me:~ Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’ s signature on this form constitutes authorization for HP to invoice Customer for the referenced support identifier. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5536 1-800-307-0361 (FAX) ,Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: S Customer Address: CITY OF PALO ALTO 250 HA_MILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted prices are valid for 90 days from: 07/03/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document visit www.hp.com/go/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H5356B Personalized System Support PALOALTO7 H5356B 10/0t12003 09/30/2004 PSS SW Additional Total Excluding Taxes Summary. of Charges Sofr~vare Support - Right to Use Software Support-Labor Software Support-Materials Total Excluding Taxes Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax 2,088.00 2,088.00 1,092.00 444.00 552.00 2,088.00 The Prices shown will be invoiced yearly in advance. Support Services Quote Special Terms and Conditions No: S Your PO Reference: CCRN Number: 0301958251 System Handle: PALOALTO7 HP Reference Number: 40183797 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HA3vHLTON AVE PALO ALTO CA 94301 Hardware Contact: NANCY STOUT Tel: (650) 329-2673 Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 Software Contact: NANCY STOUT Tel: (650) 329-2673 Fax: H5356B Personalized System Support SW upd. on CD-ROM 24x7 SW Supp Phone-in covrg HP 9000 Series H40 Manuals on CD-ROM. Netnvork Support Declined Addl System(s) in Support Grp *** Software Support *** B3919EA HP-UX Operating System License, Servers 1 66.00 HP-UX 32 user level upgrade B3920EA HP-UX Operating System Media for Servers 1 46.00 U.S. - English localization B6131AA OV GlancePlus Pak Tier One, LTU 1 62.00 B3701AA HP OV GlancePlus Pak HP9000 Server, Media I 0.00 Sub-total 174.00 Total Monthly Price for PSS SW Additional 174.00 The Prices shown will be invoiced yearly in advance. I For more information on the format 0fthiS d0~ament visit www.hp.com/g0/hpSdod Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958251 Summar)’ of Charges Software Support - Right to Use Software Support - Right to Use Tax CA Soft~vare Support-Labor Software Support-Labor Tax CA Software Support-Materials Software Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 91.00 7.51 37.00 0.00 46.00 3.80 185.31 The Prices shown will be invoiced yearly in advance. F0r ~pre i, f0~gti6fi On the format bfthiS d0gam~Pt ~ai!t ~3vlhp;0m/go!hpsd0cs Deborah Radcliff HEWLETT-PACKARD CO 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 07/28/2003 System Handle: PALOALTO9 HP Reference Number: 40183800 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service proposal for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’ s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your ageement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the proposal number and the support identifier. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Support A~eement Specialist at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Support Agreement Specialist SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: [~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO9 40183800 10/01/2003 - 09/30/2004 (If revisions are required, please contact your Support A~eement Specialist. A proposal will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯ The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Agreement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support A~eement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support A~eement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization.*** (3) Tax Information [~ Taxable [ ] Tax Exempt Exemption #(Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me:I~ Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’ s signature on this form constitutes authorization for HP to invoice Customer for the referenced support identifier. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit E16, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5536 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: S Customer Address: CITY OF PALO A~TO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted prices are valid for 90 days from: 07/03/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document visit www.hp.com/go/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H5356B Personalized System Support PALOALTO9 H5356B 10/01/2003 09/30/2004 PSS SW Additional 2,964.00 Total Excluding Taxes 2,964.00 Summa~, of Charges Software Support - Right to Use 2,520.00 Software Support-Labor 444.00 Total Excluding Taxes 2,964.00 Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax The Prices shown will be invoiced yearly in advance. Support Services Quote Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958261 System Handle: PALOALTO9 HP Reference Number: 40183800 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hardware Contact: NANCY STOUT Tel: (650) 329-2673 Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 Software Contact: NANCY STOUT Tel: (650) 329-2673 Fax: *** Support Services *** H5356B Personalized System Support 24x7 SW Supp Phone-in covrg HP 9000 Series H70 Nee, york Support Declined Addl System(s) in Support Grp *** Software Support *** B3919EA B3901BA B3901BA B2433DB B2435DB B6131AA B3913DB B3920EA 94. O0HP-UX Operating System License, Servers HP-UX 32 user level upgrade HP C/ANSI C Developer Bundle Server LTU HP C/ANSI C Developer Bundle Server LTU HP Micro Focus COBOL Dev Suite LTU HP Micro Focus COBOL Run Time Pack LTU OV GlancePlus Pak Tier One, LTU HP aC+ + LTU for Servers HP-UX Operating System Media for Servers U.S. - English localization B3921CA HP-UX version 10.20 manuals 1 0.00 B3921CA#0BD General usage manuals 1 0.00 B5449AA HP Micro Focus COBOL Manuals 1 0.00 B5449AA HP Micro Focus COBOL Manuals 1 0.00 B6237AA HP C/ANSI C Developers Bundle Manuals l~0.00 B6237AA HP C/ANSI C Developers Bundle Manuals 1 0.00 B3701AA HP OV GlancePlus Pak HPg000 Server, Media 1 0.00 Sub-total 247.00 l 1 3 32 t 1 1 Total Monthly Price for PSS SW Additional 4.00 4.00 42.00 32.00 62.00 9.00 0.00 247.00 The Prices shown will be invoiced vearlv in advance . Fo~ mo~e informadon on the format Of thii do~ument ,,-iSit~v.hp.~omigOIhpsdoes ; .... Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958261 Summary of Charges Software Support - Right to Use Software Support - Right to Use Tax CA Software Support-Labor Software Support-Labor Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 210.00 17.33 37.00 0.00 264.33 The Prices shown will be invoiced yearly in advance. Deborah Radcliff HEWLETT-PACKARD CO 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 07/28/2003 System Handle: PALOALTO9PC HP Reference Number: 40183801 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service proposal for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’ s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your agreement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposa!. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orde’rs must reference the proposal number and the support identifier. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Support Agreement Specialist at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Support Ageement Specialist SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: [~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave # 6th Palo Alto CA 94301-2593 PALOALTOgPC 40183801 1010112003 - 09/30/2004 (If revisions are required, please contact your Support A~eement Specialist. A proposal will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [] Check here if your authorization is open-ended. * ¯ The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Agreement is for the period stated on HP’ s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Agreement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization.*** (3) Tax Information ~ Taxable [ ] Tax Exempt Exemption #(Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me:M Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’ s signature on this form constitutes authorization for HP to invoice Customer for the referenced support identifier. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit E16, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E~mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5536 1-800-307-0361 (FAX) ,Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: 24MY00GW08 Customer Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted prices are valid for 90 days from: 07/03/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document ~Ssit www.hp.com/go/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H5353A Soft~,are Assistance, Info and Updates. HP System support. Provides software usage assistance through the HP Response Center, software update licenses if applicable, and access to HP SupportLine PALOALTO9PC H5353A 10/01/2003 09/30/2004 PALOALTO9PC 1,440.00 Total Excluding Taxes 1,440.00 Summary of Charges So,rare Support - Right to Use 108.00 Software Support-Labor 1,188.00 So~vare Support-Materials 144.00 Total Excluding Taxes 1,440.00 Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax The Prices shown will be invoiced yearly in advance. Support Services Quote Special Terms and Conditions No: 24MY00GW08 Your PO Reference: CCRN Number: 0301958271 System Handle: PALOALTOgPC HP Reference Number: 40183801 Equipment Address: City Of Palo Alto Civic Center 250 Hamilton Ave # 6th Palo Alto CA 94301-2593 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hardware Contact:NANCY STOUT Tel: (650) 329-2673 Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 Software Contact:NANCY STOUT Tel: (650) 329-2673 Fax: *** Support Services *** H5353A SW Assistance, Info. & Updates SW upd. on CD-ROM 24x7 SW Supp Phone-in covrg Manuals on paper 1 PC Central System in Support Grp *** Sof~vare Support*** H2015A D2355B HP Commercial PC ResponseLine OpenVie~v DTC Manager PC based software Sub-total Total Monthly Price for PALOALTO9PC Summa~" of Charges Software Support - Right to Use Software Support - Right to Use Tax CA Software Support-Labor Software Support-Labor Tax CA Software Support-Materials Software Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 1 1 87.00 33.00 120.00 120.00 9.00 0.74 99.00 0.00 12.00 1.00 121.74 p’he Prices shown w 11 be invoiced vearlv in advance L For m~re infOr~fio~ off the format 0f this d6cumeh~ ,,~ii w~v:hp, comlgolhpsd6~s j Deborah Radcliff HEWLETT-PACKARD CO 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 GLENN LOO CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 07/28/2003 System Handle: PALOALTO10 HP Reference Number: 40183798 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service proposal for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’ s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your agreement as necessary, as well as renew your support from year to year. Cancellation of the support service agreement requires a 30-day xvritten notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the proposal number and the support identifier. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Support Agreement Specialist at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, D~borah Radcliff Support Agreement Specialist SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett,Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name CITY OF PALO ALTO (2) Contract Information System Handle: HP Reference Number: Coverage Period: [~ This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO10 40183798 10/01/2003 - 09/30/2004 (If revisions are required, please contact your Support A~eement Specialist. A proposal will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯ The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Agreement is for the period stated on HP’ s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Agreement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms, Re-pricing will occur automatically without further authorization.*** (3) Tax Information ~ Taxable [ ] Tax Exempt Exemption (Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me:~ Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’ s signature on this form constitutes authorization for HP to invoice Customer for the referenced support identifier. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E~mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5536 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 245644484 Special Terms and Conditions No: S Customer Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5536 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted prices are valid for 90 days from: 07/03/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document visit ~vw.hp.comlgo/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H5356B Personalized System Support PALOALTO 10 H5356B 10/01/2003 09/30/2004 PSS SW Additional 4,944.00 Total Excluding Taxes 4,944.00 Summary of Charges So.rare Support - Right to Use 2,724.00 Software Support-Labor 756.00 So~vare Support-Materials 1,464.00 Total Excluding Taxes 4,944.00 Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax The Prices shown will be invoiced yearly in advance. Support Services Quote Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958091 System Handle: PALOALTO10 HP Reference Number: 40183798 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94301 Hardware Contact: NANCY STOUT Tel: (650) 329-2673 Fax: The quoted prices are valid for 90 days from: 07/03/2003 Coverage from: 10/01/2003 to: 09/30/2004 For Support, please call: 800-633-3600 Software Contact: NANCY STOUT Tel: (650) 329-2673 Fax: *** Support Services H5356B *** Software Support B3919EA B3920EA B3921EA B3921EA#AVL J3620BA B2491BA B2491BA#AE5 B6132AA B3701AA J3622AA B2433EB B3913DB Personalized System Support SW upd. on CD-ROM 24x7 SW Supp Phone-in covrg K4xx!5xx/4W Manuals on paper Network Support Declined Addl System(s) in Support Grp HP-UX Operating System License, Servers 2 user license HP-UX Operating System Media for Servers U.S. - English localization HP-UX version 11.0 manuals CDE general usage manuals 100Base-T LAN Adapter License, K & T Please note HP can no longer support this item from: 0212812005 Sys lie for HP 9000 tier 2 SPU MirrorDistdUX License for Servers System license for HP 9000 tier 2 SPUs HP OV GlancePlus Pak Tier Two, LTU HP OV GlancePlus Pak HP9000 Server, Media HSC 100Base-T LAN Adapter Manuals HP Micro Focus Object COBOL LTU Devel HP aC+ + LTU for Servers Sub-total 1 1 1 1 1 1 1 1 t 1 1 1 142.00 85.00 0.00 7.00 8.00 6.00 18.00 105.00 0.00:’ 6.00 20.00 15.00 412.00 Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301958091 Total Monthly Price for PSS SW Additional 412.00 SummaD’ of Charges Soft~,are Support - Right to Use Software Support - Right to Use Tax CA Software Support-Labor Software Support-Labor Tax CA Software Support-Materials Software Support-Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 227. O0 18.75 63.00 0.00 122.00 10.09 440.84 The Prices shown will be invoiced yearly in advance. I Deborah Radcliff 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 Glenn Loo City of Palo Alto 250 Hamilton Ave Palo Alto 94303 09/05/2003 System Handle: PALOALTO20 HP Reference Number: 40222639 Dear Glenn Loo Enclosed you will find a Hewlett-Packard support service quote for yoiar products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your agreement as necessary, as well as renew your support from year to year. Cancellation of the support service a~eement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the HP Reference Number and the Support Account Reference. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Contract Admin. at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Contract Admin. SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name City of Palo Alto (2) Contract Information System Handle: HP Reference Number: Coverage Period: ’[~ This contract is accepted with no revisions. Equipment Location Address 250 HAMILTON AVE PALO ALTO CA 94301-2531 PALOALTO20 40222639 10/17/2003 - 10/16/2004 (If revisions are required, please contact your Contract Admin. A quote will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support Agreement is for the period stated on HP’s proposal, it will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business terms prior to the end of the respective 12 months. If modifications of the Support Agreement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement will be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization. *** (3) Tax Information [~ Taxable [ ] Tax Exempt Exemption #(Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me: IN] Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’s signature on this form constitutes authorization for HP to invoice Customer for the referenced Support Account Reference. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5763 1-800-307-0361 (FAX) .Support Quote Overview Support Agreement ID: ML130132937 Special Terms and Conditions No: Customer Address: City of Palo Alto 250 Hamilton Ave Palo Alto 94303 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 Customer Contact: Glenn Loo Tel: (650)392-2492 Fax: HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 The quoted prices are valid for 90 days from: 09/05/2003 For Support, please call: 800-633-3600 For more information on the format of this document visit www.hp.com/go/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H4381C Personalized System Support, 24x7 PALOALTO20 H4381C 10/1712003 10/16/2004 RP54XX L-CLASS central sap toPALOALTO22 Total Excluding Taxes Summary of Charges Software Support-Labor So~vare Support-Labor & Materials Total Excluding Taxes Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax 54,818.40 54,818.40 29,556.00 25,262.40 54,818.40 Please refer to the payment schedule for prices to be invoiced monthly in advance. Support Services Quote Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301492591 System Handle: PALOALTO20 HP Reference Number: 40222639 Equipment Address: City Of Palo Alto 250 HAMILTON AVE PALO ALTO CA 94301-2531 Softnvare Update Address: City Of Palo Alto 250 HAMILTON AVE PALO ALTO CA 94301-2531 Hardware Contact: Glenn Loo Tel: (650)392-2492 Fax: Soft~vare Contact: Glenn Loo Tel: (650)392-2492 Fax: The quoted prices are valid for 90 days from: 09/05/2003 Coverage from: 10/17/2003 to: 10/16/2004 For Support, please call: 800-633-3600 Comment: 24V076028001 Upfront System Support *** Support Services *** H4381C Personalized System Support 24x7 CD-ROM Media Core Srvces for Proactive Prgm Manuals on CD-ROM rp5450/5470(L2000/3000) Server rp54XX (L-Class) CPUs *** Soft3vare Support *** A6795A PCI 2GB Fibre Channel Adapter 6466141052 4 0,00 A5506B PCI 4 Port 100Base-TX LAN Adapter 1739916 4 0.00 H5348B HP Personalized System Support HP9000 1 1,463.00 L-Class 2XXX/3XXX System H7053AA HP Software Support 1 35.00 L-Class 2XXXJ3XXX System H7053AA HP So,rare Support 1 23.00 Support - L-Class CPUs B7994AA HP-UX Mission Critical OE Comm. Media 2 0.00 B7994AA#ABA U.S. - English localization 2 0.00 B9093AC Mission Critical HP-UX OE 4 308.00 B3901BA HP C/ANSI C Developer Bundle Server LTU 2 28.00 J4240AA HP Auto-Port Aggregation Media 1 0.00 J4240AA#2A1 Server license 1 12.00 B7885BA MC/ServiceGuard LTU Extension for SAP 2 576.00 B6951AA OV Data Protector Cell Manager HP-UX LTU 1 82.00 B6953AA OV Data Protector one Drive UNIX etc LTU 3 219.00 a) Standard warranty applies after contract end date Please refer to the navrnent schedule for nrices to be invoiced monthly in advance. [: For more infor~fi~ ~fithe fOrmat of this document Sqsitw~s~v!h~;~6~lgoih~doC~ Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301492591 B6955BA B7885BA TI001A T1005A T1011A B6237AA H7053AA_SL3#0BC H7053AA_SL3#AAF H6762AA_T00 OV Dam Protector On-line ext. UNIX LTU MC/ServiceGuard LTU Extension for SAP Command View SDM 1 Host LTU and SW Kit Secure Manager Virtual Array 1 TB LTU Auto Path VA Win2K 1 Host LTU & SW Kit HP C/ANSI C Developers Bundle Manuals CD-ROM Documentation CD-ROM Media SAP Support 12/18/2003 4 1 2 1 1 1 1 1 1 Sub-total Total Monthly Price for RP54XX L-CLASS central sap toPALOALTO22 SummaD" of Charges Software Support-Labor Software Support-Labor Tax CA Software Support-Labor & Materials Software Support-Labor & Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 416.00 288.00 ¯ 104.00 38.00 25.00 0.00 0.00 0.00 1,000.00 4,617.00 4,617.00 2,463.00 0.00 2,154.00 88.90 4,705.90 Hardware products under warranty. A6144B HP server rp5470 Enterprise Solution USR42373E8 09/17/2002 10/16/2005a) 1 A6144B HP server rp5470 Enterprise Solution USR42373EA 09/17/2002 10/16/2005a) A6805A PA8700 750MHz CPU for HP srvr rp54X0 6F20246896 09/17/2002 10/16!2005a)1 A6805A PA8700 750MHz CPU for HP srvr rp54X0 6F20246898 09/17/2002 I0/16/2005a)1 A6805A PA8700 750MHz CPU for HP srvr rp54X0 6F20263706 09/17/2002 10/16/2005a)1 A6805A PA8700 750MHz CPU for HP srvr rp54X0 6F20264063 09/17/2002 10/16/2005a)1 A4902A HP Rack System/E, 41U, quartz color US00091459 09/17/2002 I0/16/2005a) A5581A Factory racked L-Class, HA slider rails 09/17/2002 10/16/2005a)1 A5581A Factory racked L-Class, HA slider rails 09/17/2002 10/t6/2005a)1 A6696B Embedded I/O for HP server rp54X0 system 09/17/2002 10/16/2005a)1 A6696B Embedded I/O for HP server rp54X0 system 09/17/2002 10/16/2005a) A6799A Processor Support Module for PA8700 CPU 6302230742 09/17/2002 10/16/2005a)I A6799A Processor Support Module for PA8700 CPU 6302340084 09/17/2002 I0/16/2005a)1 A6155A HP srvr rp5430 & rp5470 memory extender 6E03752278 09/17/2002 10/16/2005a)l A6155A HP srvr rp5430 & rp5470 memory extender 6E03752280 09/17/2002 10/16/2005a)1 A6155A HP srvr rp5430 & rp5470 memory extender 6E03752121 09/17/2002 10/16/2005a)1 A6155A HP srvr rp5430 & rp5470 memory extender 6E03752285 09/17/2002 10/16/2005a)1 A5798A 1024MB High Density. SyncDRAM Mere Module 6E03749839 09/17/2002 i0/1612005a)1 A5798A 1024MB High Density SyncDILAM Mem Module 6E0375010t 09/17/2002 10/16/2005a) a) Standard warrant), applies after contract end date Please refer to the payment schedule for prices to be invoiced monthly in advance. Special Terms and Conditions No: Your PO Reference: CCRN Number: 0301492591 A5798A 1024MB High Density SyncDRAM Mem Module 6E03750120 09/17/2002 I0/16/2005a A5798A 1024MB High Density SyncDRAM Mem Module 6E03750134 09/17/2002 10/16/2005a A5798A 1024MB High Density SyncDRAM Mem Module 6E03749193 09/17/2002 10/16/2005a A5798A 1024MB High Density SyncDRAM Mem Module 6E03740494 09/17/2002 10/16/2005a A5798A 1024MB High Density SyncDRAM Mere Module 6E03749t41 09/17/2002 10/16/2005a A5798A 1024MB High Density SyncDRAM Mem Module 6E03749207 09/17/2002 10/16/2005a A5798A 1024MB High Density SyncDRAM Mem Module 6E03749338 09/1712002 10/16/2005a A5798A 1024MB High Density SyncDRAM Mere Module 6E03750115 09/17/2002 10/16/2005a A5798A 1024MB High Density SyncDIL4.M Mem Module 6E03736809 09/17/2002 10/16/2005a A5798A 1024MB High Density SyncDRAM Mere Module 6E03750044 09/17/2002 10/16/2005a A6737A 36GB 10K HotPlug Ultral60 disk, rp54X0 PHKN022741 09/17/2002 10/t6/2005a A6737A 36GB 10K HotPlug Uttral60 disk, rp54X0 PHKN025011 09/17/2002 10/16/2005a A6737A 36GB 10K HotPlug Ultral60 disk, rp54X0 PHKN022616 09/17/2002 10/16/2005a A6737A 36GB 10K HotPlug Ultral60 disk,, rp54X0 PHKN022716 09/17/2002 10/16/2005a A5558A 12 GB DAT drive for HP server rp54X0 IE24480536 09/t7/2002 I0/16/2005a A5558A 12 GB DAT drive for HP server rp54X0 IE24403209 09/17/2002 10/16/2005a A5527A HotSwap Power Supply, Redundant System 09/17/2002 10/16/2005a A5527A HotSwap Power Supply, Redundant System 09/1712002 10/16/2005a A6795A PCI 2GB Fibre Channel Adapter 6466143380 09/17/2002 10/16/2005a A6795A PCI 2GB Fibre Channel Adapter 6466143591 09/17/2002 10/16/2005a A6795A PCI 2GB Fibre Channel Adapter 6466140620 09/17/2002 10/16/2005a A6795A PCI 2GB Fibre Channel Adapter 6466141052 09/17/2002 10/16/2005a A5506B PCI 4 Port 100Base-TX LAN Adapter 1739916 09/1712002 i0/16/2005a A5506B PCI 4 Port 100Base-TX LAN Adapter 1739908 09/17/2002 I0/16/2005a A5506B PCI 4 Port 100Base-TX LAN Adapter 1743652 09/1712002 10/16/2005a A5506B PCI 4 Port 100Base-TX LAN Adapter 1743648 09/17/2002 10/16/2005a A52t3AZ HP Rear Door for 41U Quartz Rack 09/17/2002 10/16/2005a A5137AZ Modular Power Dist. Unit for std racks 09/17/2002 10/16/2005a A5137AZ Modular Power Dist. Unit for std racks 09/17/2002 10/16/2005a A5137AZ Modular Power Dist. Unit for std racks 09117/2002 10/16/2005a A6315A HP SureStore Ultrium Libr 4/40 Rk LVDS USODN00066 09/17/2002 10/16/2005a A6307A HP SureStore Ultrium Tape Drive LVDS IEOYH21718 09/17/2002 10/16/2005a A6307A HP SureStore Ultrium Tape Drive LVDS IEOYH21721 09/1712002 10/16/2005a A6307A HP SureStore Ultrium Tape Drive LVDS IEOYH21720 09/17/2002 10/16/2005a A6307A HP SureStore Ultrium Tape Drive LVDS IEOYH21719 09/17/2002 10/16/2005a A4674A HP SureStore FC Intrface Ultrium LVDS US2AR00989 09/1712002 10/16/2005a A4674A HP SureStore FC Intrface Ultrium LVDS USAR00990 09117/2002 10/16/2005a A7340A HP FC 1Gb/2Gb Switch 16B, Field Rack USB2R02056 09/17/2002 10/16/2005a A7340A HP FC 1Gb/2Gb Switch 16B, Field Rack USB2R02114 09/1712002 10/16/2005a SW products with pre paid support B7885BA MC/ServiceGuard LTU Extension for SAP 11/18/2002 12/17/2003 a) Slandard warranty applies after contracl end date Please refer to the payment schedule for prices to be invoiced monthly in advance. Deborah Radcliff 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 GLENN LOO City of Pa!o Alto 250 HAMILTON AVE PALO ALTO CA 94301-2531 09/04/2003 System Handle: PALOALTO22 HP Reference Number: 40221965 Dear GLENN LOO Enclosed you will find a Hewlett-Packard support service quote for your products. Review the services, support items, coverage dates, addresses, and company contacts for accuracy. Please advise HP of any changes prior to submitting your purchase order. Prices will remain valid for 90-days. To order support services detailed in this package, please return billing authorization by choosing one of the following convenient options. All orders are processed according to HP’s Terms and Conditions of Sale and Service. Option 1: Provide an open-ended purchase order. An open-ended purchase order allows HP to add products to your ageement as necessary, as well as renew your support from year to year. Cancellation of the support service ageement requires a 30-day written notice. Option 2: Provide a purchase order for the coverage dates specified in the enclosed referenced proposal. Option 3: Sign and return the attached Signature Authorization Method (SAM) form. Purchase orders must reference the HP Reference Number and the Support Account Reference. Applicable tax will be added to all products. If your organization is tax-exempt, please send a copy of the tax exemption certificate. Hewlett-Packard values your business and looks forward to providing you with continued support. If you have any questions or require further assistance, please contact your Contract Admin. at 1-800-386-1115 X53826 FAX 1-800-307-0361 Sincerely, Deborah Radcliff Contract Admin. SIGNATURE AUTHORIZATION METHOD (SAM) The Signature Authorization Method (SAM) may be used to order Hewlett-Packard Company (HP) Support Services ONLY IF A PURCHASE ORDER IS NOT REQUIRED TO AUTHORIZE SERVICE DELIVERY AND REMIT PAYMENT. (1) Customer Information Company Name City of Palo Alto (2) Contract Information System Handle: HP Reference Number: Coverage Period: ~] This contract is accepted with no revisions. Equipment Location Address 250 Hamilton Ave Palo Alto CA 94301-2531 PALOALTO22 40221965 1011812003 -1011712004 (If revisions are required, please contact your Contract Admin. A quote will be re-issued to reflect your changes and associated pricing, if any. A new SAM form will be provided for your authorization.) [ ] Check here if your authorization is open-ended. * ¯The terms within the asterisks apply only to open-ended Support Agreements. ¯ **This Support A~eement is for the period stated on HP’s proposal. It will be extended without modification by consecutive terms of 12 months unless one of the parties gives written notice in accordance with the underlying business. terms prior to the end of the respective 12 months. If modifications of the Support Agreement are necessary, HP will notify Customer in writing 60 days before the modifications are effective. Customer may terminate this Support Agreement within 30 days from receipt of notice. If Customer does not exercise this right of termination, this Support Agreement ~vill be continued to the end of the current term with the modifications, and extended by consecutive 12-month terms. Re-pricing will occur automatically without further authorization. *** (3) Tax Information ~)~ Taxable [ ] Tax Exempt Exemption #(Attach copy of certificate) (4) Payment Method Do not enclose Payment. Please select one of the following: Please bill me: IN] Annually [ ] Quarterly (total annual amount must exceed $500) [ ] Semi-Annually [ ] Monthly (total annual amount must exceed $500) (5) Service Authorization and Terms and Conditions Customer’s signature on this form constitutes authorization for HP to invoice Customer for the referenced Support Account Reference. Services are subject to HP Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. Cancellation requires 30 days written notice. Payment is due 30 days from HP’s invoice date. Authorized Signature Date Invoice-To Address (if different from Equipment Location) Printed Name Title E-mail Address Phone/Fax (6) Completed form should be returned to: Hewlett-Packard Company Deborah Radcliff 8000 Foothills Blvd MS 5536 1-800-386-1115 X53826 ROSEVILLE, CA 95747-5763 1-800-307-0361 (FAX) Support Quote Overview Support Agreement ID: 0305913941 Special Terms and Conditions No: Customer Address: City of Palo Alto 250 HAMILTON AVE PALO ALTO CA 94301-2531 Hewlett-Packard Address: HEWLETT-PACKARD COMPANY 8000 Foothills Blvd MS 5536 ROSEVILLE CA 95747-5763 Customer Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted pdces are valid for 90 days from: 09/04/2003 HP Contact: Deborah Radcliff Tel: 1-800-386-1115 X53826 Fax: 1-800-307-0361 For more information on the format of this document visit w~v.hp.com/go/hpsdocs Subject to Hewlett-Packard Company (HP) Terms and Conditions of Sale and Service, Exhibit El6, and HP Support Services, Exhibit SS5. H4381C Personalized System Support, 24x7 PALOALTO22 H4381C 10/18/2003 10/17/2004 CP000SBMBI02667 3,528.00 Total Excluding Taxes 3,528.00 Summan.’ of Charges Software Support-Labor & Materials Total Excluding Taxes Total excludes all taxes, however, taxes will be added at the time of invoicing at the current tax rate. Total price includes all discount and adjustments if applicable. Refer to the detail document for state & local tax 3,528.00 3,528.00 Please refer to the payment schedule for prices to be invoiced monthly in advance. Support Services Quote Special Terms and Conditions No: Your PO Reference: CCRN Number: 0305913941 System Handle: PALOALTO22 HP Reference Number: 40221965 Equipment Address: City of Palo Alto 250 Hamilton Ave Palo Alto CA 94301-2531 Software Update Address: CITY OF PALO ALTO 250 HAMILTON AVE PALO ALTO CA 94303-2531 Hardware Contact: GLENN LOO Tel: (650) 329-2492 Fax: Software Contact: GLENN LOO Tel: (650) 329-2492 Fax: The quoted prices are valid for 90 days from: 09/04/2003 Coverage from: 10/18/2003 to: 10/17/2004 *** Support Services *** H4381C Personalized System Support 24x7 CD-ROM Media Manuals on CD-ROM rp5400/5430(LlO00/1500) Server rp54XX (L-Class) CPUs *** Sol.rare Support *** H7053AA HP Software Support 1 35.00 Support - L-Class IXXX Server H7053AA HP Software Support 1"23.00 Support - L-Class CPUs B9091AC HP-UX Entrpr LTU CPU w/o sys.4 208.00 B7993AA HP-UX Enterprise OE Media 2 0.00 B7993AA#ABA U.S. - English localization 2 0.00 B3901BA HP C/ANSI C Developer Bundle Server LTU 2 28.00 H7053AA_SL3#0BC CD-ROM Documentation 1 0.00 H7053AA_SL3#AAF CD-ROM Media 1 0.00 Sub-toml 294.00 Total Monthly Price for CPOOOSBMB102667 294.00 Please refer to the payment schedule for nrices to be invoiced monthly in advance. Prini~ On: : : P~e~ 2 i ;4 For mot6 info~ati6n ~isit Special Terms and Conditions No: Your PO Reference: CCRN Number: 0305913941 Summary of Charges Software Support-Labor & Materials Software Support-Labor & Materials Tax CA TOTAL INCLUDING TAX Taxes have been added at current rate, however, tax rates will be those in effect at the time of invoicing. Total price includes all discounts and adjustments. 294. O0 t2.15 306.15 Please refer to the payment schedule for prices to be invoiced monthly in advance. HP SUPPORT SERVICES Exhibit SS5 The HP Upfront Services and HP System Support as defined below (collectively, "Support Services") are governed by this Exhibit and the HP Terms. and Conditions of Sale and Service (Exhibit El6) or the HP Business Terms (Exhibit E99). 1. DEFINITIONS AND SERVICES INCLUDED a) "HP System Support Upfront Services", "HP System Support Options", "HP Care Pack", or simply "HP Upfront Services" refers to HP’s offerings for hardware, software, network, S.~ (Storage Area Network), and Mission Critica! support. HP Upfront Services are available for purchase by the Customer either at the time of Product purchase, or prior to installation of such Products for which HP Upfront Services are being purchased. b) "HP System Support Services", "Compaq Services" or simply "HP System Support" refers to HP’s offerings for hardware, software, network, SAN (Storage Area Network), and Mission Critica! support. HP System Support is available on a contractua! basis either for a fixed period or on an open-ended ("evergreen") basis (note that these are not part of HP’s Upfront Services offering, as defined above.) HP System Support Services are also referred to as "contractua! support". c) Certain features of HP Upfront Services and HP System Support Services are optional and may be purchased upon request by Customer. Standard and optiona! features for HP System Support Upfront Services and HP System Support Service, covering HP and specified non-HP systems, are described in the applicable Technica! Data sheet and/or Service Description and wil! be provided pursuant to the specifications set out therein. Such Technical Data sheets and/or Service Descriptions become an integral part of this Exhibit. d) "Support Services" will mean the collective service offering described in !. a) and !. b) above. 2.PREREQUISITES HP, in its reasonable opinion, wil! make a determination regarding whether Customer adequately meets the prerequisites for Support Services as outlined in this Exhibit. a) Uniform Coverage. Unless otherwise agreed by HP, all hardware and software products that constitute the minimum system configuration (a collection of hardware and software that is designated to operate as a functional unit), a!ong with all other such hardware and software products that may be included or attached to such system configuration, must be covered at the same Support Services coverage level. Similarly, the duration period must be the same for al! hardware and software products in a particular system for which Support Services is purchased. (i.e., must be coterminous). b) Connectors and Cables. All products covered under Support Services must be interconnected by cables or connectors listed in the appropriate manufacturer’s documentation as compatible with the system. For products that do not meet this requirement, service is available at the applicable standard service rates for such products. c)Software Support. All HP systems for which execution of diagnostic tests is software-dependent must, at a minimum, be covered by Support Services that provide periodic software updates. d)Right to Copy Documentation. Customer may copy documentation updates for use with other systems covered by the Support Service that provides software support. e) Software Licenses. Customer can purchase Support Services only for HP software for which Customer has rightfully acquired an appropriate HP software license (pursuant to licensing terms in Exhibit El6 or E99). f) Designated Callers and Training Requirements. All Response Center callers must be generally knowledgeable and trained in system administration, system management, and if applicable, network administration/network management in order to be an authorized caller. HP has the right to review and discuss an authorized caller’s prior training and/or experience to determine initial eligibility. In addition, if issues should arise during Response Center interaction that, in HP’s reasonable opinion, may be a result of such caller’s lack of genera! experience and/or training, HP reserves the right to request replacement of such caller. Access to HP’s Response Center is limited to: Customer system manager(s) for the operating system and subsystem software, if applicable, the network operator for the network, and for Support Services that include SAN coverage; after norma! business hours authorized caller; including storage network operator and alternate; if applicable, application software manager and alternate; and if applicable, additional HP Response Center callers, which may be subject to an additiona! charge, in the absence of any of these managers, the HP Response Center is available for their designated alternates. In the event of a change to the designated caller(s), Customer wil! inform HP of such replacement within a reasonable time. Al! Response Center callers must have the proper system identifier, such as the system handle or system serial number, when initiating a cal! to the Response Center. SS5 Page 1 /5 Revision Date 01-nov-2002 Revision Number 2 HP SUPPORT SERVICES Exhibit SS5 g) Remote Support. For HP to provide remote support, Customer must give authorization and provide access to a remote support connection, either internet based or qualified modem, as wel! as access to one voice-grade telephone line and one data-quality telephone line or network with terminations, or equivalent, near the system. For storage devices using Continuous Track or instant Support Enterprise Edition, a data quality phone line must be provided for "phone-home" diagnostic techno!ogy capability. For some service levels, Customer must allow HP to instal! and provide HP adequate space for and access to HP-provided equipment, as well as provide connectivity as specified in the applicable Technica! Data sheet and/or Service Description for the Support Service. h) HP IT Resource Center. HP IT Resource Center is available via the worldwide web for certain Support Services. With a Web browser, Customer can access the specified areas of the HP IT Resource Center. £TP access is required for some electronic services. Designated callers who submit HP Response Center calls via the HP IT Resource Center must meet the same training requirements set forth in 2. f) above. Use of HP support tools available via the HP IT Resource Center requires agreement to the HP Support Too! License Te_~ms. i)Country Boundaries. Al! systems supported by one Customer system manager must be located within the same country. j)Eligibility. To be eligible for certain coverage levels and Support Services offerings, Customer may be required to meet a minimum monthly billing amount specified by HP. Central Order Group (selected products ONLY). This provision only applies to Customers who have purchased certain Support Services in regards to the designation of the Centra! Order Group by HP. The Central Order Group is defined as the particular system within a grouping of systems in a Customer’s environment that has the fastest processor speed and largest n~mber of users. The Centra! Order Group must have only one Customer system manager. Unless otherwise agreed, HP will designate which system constitutes the Centra! Order Group based upon the criteria defined above. Except for certain designated mission critical environments, both the Centra! Order Group and add- on order groups (connected systems) must be of the same HP or non-HP product f~mi!y and must collectively have the same Customer system manager. 3.SEP, VICE LIMITATIONS a) Hardware, Software, SAN and Network Support. Any services involving hardware, software or network-related problems not covered by Support Services, wil! be subject to the applicable standard services rates for such products. b) Maximum Use Limitations. For those products that have a maximum usage limit, such as a specified page limit, as set forth in the applicable Operating Manua!, Technica! Data Sheet, or Service Description, any such Products operated in excess of their maximum usage rate are not eligible for Support Services, but can be serviced at the applicable standard service rates for such products. c)interfaces and Accessories. HP may cover cables, connectors, accessories and interfaces under the same hardware service leve! purchased for the products with which they are used. d) Supported Software Versions. Unless otherwise agreed by HP, HP provides HP Support Services only for the current and i~media<ely preceding versions of HP software, and only when the software is used with hardware that is included in HP-specified configurations. A version is defined as a release of a software product that contains new features, enhancements, and maintenance updates. If support coverage lapses, additiona! fees may be required to resume support coverage. HP will support specified versions of selected non-HP software, but will not support the software any !onger than the vendor supports it. For non-HP software, HP provides Support Services only for software versions that are documented as supported on specified configurations. HP will be under no obligation to provide Support Services should it be required due to alterations or modifications to code. e) Non-HP Software. For non-HP Software, Support Services are limited, unless otherwise specified by HP, to telephone assistance, and if available to HP from the third-party software vendor or other appropriate provider, patches, workarounds, and updates. f) HP Software on Non-HP Systems. Support Services for certain HP software products used with designated non-HP systems is limited to the support deliverab!es specified in the applicable Technica! Data Sheet and/or Service Description. Customers musk maintain HP-supported non-HP software at a code revision level spec@fied by HP. g) Network Software Coverage without Network Support. Support for HP network software that provides multivendor node connectivity is limited to product-usage and problem-solving assistance and software update materials, unless network support is purchased. h)Travel Zones. Customer sites !ocated beyond one hundred (i00) miles (160 )tilometers), with the exception of HP’s mission critical Support Services offering, in which case for those sites SS5 Page 2 / 5 Revision Date 01-nov-2002 Revision Number 2 HP SUPPORT SERVICES Exhibit SS5 located beyond fifty (50) miles, of a primary HP support office may be subject to travel charges, !onger response times, reduced restoration or repair commitments, and reduced coverage hours. i) Availability.Some Support Services features and coverage levels are subject to loca! availability. j) Consumables, User Replaceable Parts, Maintenance Kits, and other Supplies. Support Services do not include the provision, return/replacement, or installation of supplies or other consumable items including but not limited to, accessories, operating supplies, magnetic media, print heads, ribbons, toner, and batteries. k) Out of Coverage Hours. Customer requests for Support Services, or for HP installation and configuration services, that are scheduled after HP’s locally defined, standard business hours may be subject to HP standard after hours service rates (unless Customer has specifically purchased the applicable after hours coverage for such Support Service). 4.CUSTOMER RESPONSIBILITIES a) Product List. Customer will be responsible for the overall listing of hardware and software products under Support Services, including the accuracy of such listing, the location of the products, serial numbers, the HP-designated system handle(s), and their associated coverage levels, including any subsequent changes to such listing, as required, throughout the applicable Support Services coverage period. b)Access. Customer must provide HP with the following: !) Access to the products covered under HP Upfront Services and HP System Support. 2) Adequate working space and facilities within a reasonable distance of the products. 3)Access to and use of all information, internal resources, and facilities determined necessary by HP to service the products. 4)For the scheduled support level, Customer must designate a single wprk area acceptable to HP at Customer site. This area must include shelves or racks for incoming and outgoing products, adequate open bench workspace, adequate power and lighting, and access to a telephone. Before having a product serviced under the scheduled support leve!, Customer must: a)Maintain a written log of model number, serial number, and current failure symptoms and be prepared to provide this information to HP upon request. b)Locate al! failed units to be repaired during a scheduled visit at the designated work area before the HP Customer Engineer arrives. c)Call HP the workday before the day of the scheduled visit to provide information regarding the number and t2~e of products requiring repair. c)Operating Procedures. Customer must fol!ow routine operating procedures as specified in the manufacturer’s product operation manual(s). d) Diagnostic/Maintenance Software (selected products). HP wi!l require the use of certain system and network diagnostic and maintenance programs (herein after referred to as "Proprietary Service Tools") for delivery of Support Services under certain coverage levels. These Proprietary Service Tools which remain the sole and exclusive property of HP, are provided "as is," and include, but are not limited to, remote fault management software, High Availability Observatory (".~LAO"), insight Manager, instant Support ("IS"), and instant Support Enterprise Edition ("ISEE"). Such tools may reside on the Customer’s system(s) or site(s), and Customer may only use such tools for the purposes covered by HP’s permission, and only during the term of the applicable Support Service coverage period. Customer may not sel!, transfer, assign, pledge, or in any way encumber or convey these Proprietary Service Tools. Customer wil! also be required to: !)allow HP to keep such Proprietary Tools resident on Customer’s system(s) or site(s), and assist HP in running these Proprietary Service Tools, 2)install, maintain, and support such Proprietary Service Tools, including any required updates and patches, 3)use the electronic data transfer capability to inform HP of events identified by the software, and 4) if required, purchase HP-specified modem and/or data sets for systems having remote diagnosis service. Upon termination of Support Services, Customer will return the Proprietary Service Tools and/or al!ow HP to remove these Proprietary Service Tools. e)Revision Levels. Customer must maintain all associated system hardware and firmware at the latest HP-specified configuration and code revision leve!. SS5 Page 3 / 5 Revision Date 01-nov-2002 Revision Number 2 HP SUPPORT SERVICES Exhibit SS5 f) Telecommunication Charges. Customer is responsible for a!l telecommunication charges associated with using HP IT Resource Center and with installing and maintaining ISDN links and internet connection, or HP-approved alternatives, to the HP Response Center, including as they relate to the N~O, or other Proprienary Service Tools. g)Temporary Procedures. Customer is responsible for implementing temporary procedures or workarounds while permanent solutions are being sought. 5.SOFTWARE LICENSE AND COPYRIGHTS a) Updates. Software updates or revisions furnished in connection with Support Services are subject to the license terms in effect for such Software on the date HP ships the update to the Customer. ~m.y standard commercial software product furnished under such Support Services is subject to the standard commercial Software license terms applicable to the product. b]HP Update Ownership. Customer acknowledges that it does not o~ and has no right to, title to, or interesz in the updates except as set forth in the applicable HP Software License Terms. c) Copyright and Trademark Notices. Customer agrees to reproduce and conspicuously affix CODvriaht and trademark notices from the origina! software or documentation on each copy of an update that Customer makes or obtains from an electronic data source. 6.MULTIVENDOR NETWORK COVERAGE a) Affiliates. HP has developed working relationships with select vendors, known as Affiliates, who assist in the delivery of muitivendor support. For purposes of HP’s appointment as a Special Agent during mu!tivendor coverage, non-Affiliate refers to other vendors of products in Customer’s network. b)Performance of Affiliates and Non-Affiliates. HP is not liable for performance or non-performance of Affiliates and non-Affiliates, their products, or their support services. c) Operationa! Network. HP must verify Customer’s network as fully operationa! before Support Services, including LAN/WAN network, and Storage Network Envirom_mental support coverage begins. This prerequisite is deemed met if Support Services coverage commences upon completion of HP’s network configuration or assessment services. Otherwise, HP performs verification at the applicable standard service rates for such products. d)Supported Connections. HP must agree upon all network connections and products covered under Support Services with network coverage. e) Service Requests. Prior to or after placing a service request with HP, Customer wil! run HP or non-HP product or network diagnostic self-test programs, as appropriate. Customer must then contact the appropriate produc~ vendor if a specific product is found to be at fault. Upon request from HP during a service call, Customer will enable the connection to HP via the network support tool if applicable. f) Network information. Customers without the HP network support too! installed must identify current product version n~mbers and system configuration information for ~ai! products on the network. Customer must notify HP when major topology changes occur on the network. g) Non-HP Service Contracts. To take advantage of Support Services benefits, Customer must purchase service contracts from Affiliates and non-Affiliates that maintain appropriate support service levels for non-HP products. 7.MULTIVENDOR NETWORK/WARRANTY MAINTENANCE MANAGEMENT Should Customer purchase Support Services that include multivendor network coverage and/or warranty maintenance management services that require HP to act as a special agent, additiona! terms and conditions will apply. Customer and HP wil! negotiate in good faith such mutua!ly agreeable additiona! terms. HP wil! be under no obligation to act as Customer’s specia! agent unti! such time as these additional terms are agreed upon and executed between the parties. 8.MISCELLANEOUS a) Subcontractors. Notwithstanding anything to the contrary in HP Exhibits E!6 or E99, HP reserves the right and Customer consents to HP’s use of subcontractors to assist in the provision of Support Services as HP deems appropriate, without notice to Customer. b) Replacement Parts. Replacement parts provided under Support Services may include new parts, equivalent to new parts, parts that are functionally equivalent or superior to the replaced part, or whole unit replacements. Replaced parts become the property of HP, unless otherwise agreed, and SS5 Page 4 / 5 Revision Date 01-nov-2002 Revision Number 2 HP SUPPORT SERVICES Exhibit SS5 provided that Customer pays the applicable charge(s) associated for retaining such replaced part ( s ) . c)Attachments. For certain Support Services, Customer may be required to execute additional Attachments tq this Exhibit. d) Order of Precedence. The order of precedence will be as fol!ows: The HP Terms and Conditions of Sale and Service or HP Business Terms (Exhibit E!6 or E99), this Exhibit, the Technical Data Sheet(s), and the Service Description(s). Notwithstanding any reference to Compaq Equipment Corporation U.S. Standard Terms and Conditions or Compaq Equipment U.S. Services Terms and Conditions, or Compaq Services Agreement, the HP Exhibit El6 or E99 will govern the provision of Support Services herein. e) HP Product Warranty Upgrade for ninety (90) cay on-site warranty or one (!) year "Return to HP" converted to ninety (90) Day on-site warranty, if Customer purchases HP Upfront System Support Services or HP System Support Options for a HP hardware product that carries either a ninety (90) day on-site or a one (I) year return-to-HP warranty converted to ninety (90) day on-site warranty, and the associated Upfront System Support Services or System Support Option service level purchased by Customer does not provide a better service level than the base ninety (90) day warranty, the service leve! associated with the base warranty wil! apply for such ninety (90) days. Thereafter, the service leve! and response time will revert to those defined by the Upfront System Support Services or HP System Support Option purchased by the Customer. A one (!) year return-to-HP warranty must be converted to a ninety (90) day on-site warranty to qualify. Additionally, days of coverage and on-site response times can be upgraded for an additional charge during the warranty period for most hardware products. f) Warranty Status of Non-HP Products. Irrespective of a particular non-HP product’s warranty status, such Non-HP product(s) under Support Services wil! be serviced in accordance with this Exhibit, and any applicable Attachments. g) Cancellation. In the event any prepaid Support Services are canceled, Customer will receive a pro- rata refund only for the unused prepaid services, less any applicable early termination.fees, if such fees aDD!V as set forth in an executed addendum or attachment to this Exhibit. h)Financing. if Support Services are financed as part of an HP Financing Agreement, the HP Financing Agreement te_~ms and conditions regarding cancellation wil! govern. SS5 Page 5 / 5 Revision Date 01-nov-2002 Revision Number 2 HP TERMS AND CONDITIONS OF SALE AND SERVICE Exhibit E16 HP’s sale of Products and Support and HP’s license of Software are governed by these HP Terms and Conditions of Sale and Service. DEFINITIONS a)"Delivery" means standard HP shipping to and arriva! at the receiving area at the "Ship To" address specified in Customer’s order. b)"Exhibits" means attachments that describe or otherwise apply to the sale or license of Products or Support. c)"License Fee" means the fee or fees designated by HP for Use of Software. Different License Fees may apply to particular Software if more than one Software License is available for that Software. d) "Products" means hardware, Software, documentation, accessories, supplies, parts and upgrades that are determined by HP to be available from HP upon receipt of Customer’s order. "Custom Products" means Products modified, designed or manufactured to meet Customer reqnlirements. e) "Software" means one or more programs capable of operating on a controller, processor or other hardware Product ("Device") and related documentation. Software is either a separate Product, included with another Product ("Bundled Software"), or fixed in a Device and not removable in norma! operation ("Firmware"). f)"Software License" means the Software license grant and genera! license terms set forth herein. Each Software License has a corresponding License Fee. g)"Specifications" means specific technical information about HP Products which is published in HP Product manuals and technica! data sheets in effect on the date HP ships Customer’s order. h) "Support" means hardware maintenance and repair; Software updates and maintenance; training; and other standard support services provided by HP. "Custom Support" means any agreed non-standard Support, including consulting and custom project services. i)"Use" means storing, loading, installing, executing or displaying Software on a Device. PRICES a) Prices are. valid for the period quoted by HP or for the applicable purchase agreement ordering period, whichever expires first. Product prices for an order remain valid for ninety (90) days from the origina! order date unless otherwise quoted by HP. Change orders that extend Delivery beyond those validity periods become new orders at prices in effect when HP receives the change orders. Support prices, except for Custom and prepaid Support, may be changed by HP upon sixty (60) days written notice. b) Prices are exclusive of, and Customer wil! pay, applicable sales, use, consumption, goods and service, value added or like taxes, unless Customer has provided HP with an appropriate exemption certificate for the Delivery jurisdiction. 3. ORDERS a) All orders are subject to acceptance by HP. Product orders must specify Delivery within ninety (90) days from order date, unless otherwise agreed or quoted by HP. b)Customer will specify Ship To addresses within the country where the order is placed, unless otherwise agreed. c)Customer may cancel orders for Products (except Custom Products prior to shipment at no charge. 4. DELIVERY HP wil! make reasonable efforts to meet Customer’s Delivery requ!rements. If HP is unable to meet Customer’s Delivery requirements, alternative arrangements may be agreed. In the absence of such agreement, Customer’s sole remedy is to cancel the order. 5.SHIPMENT, RISK OF LOSS OR DAMAGE, AND TITLE HP wil! ship according to HP’s standard commercial practice, and risk of loss or damage and title wil! pass from HP to Customer at the Ship To address. Shipping and handling charges wil! be listed separately on HP’s invoice when not included in the Product’s purchase price. If Customer requested specia! packing or shipping instructions are agreed to by HP, charges wil! be billed separately to E16 Page 1 / 6 Revision Date 01-nov-2002 Revision Number 9 HP TERMS AND CONDITIONS OF SALE AND SERVICE Exhibit E16 Customer, and risk of loss or damage and title will pass to Customer on delivery to Customer’s carrier or designate. 6.INSTALLATION AND ACCEPTANCE a) Product installation information is available with Products, on quotations or upon request. installation by HP, when included in the purchase price, is complete when the Product passes HP’s standard installation and test procedures. b) For Products without installation included in the purchase price, acceptance by Customer occurs upon Delivery. For Products with installation included in the purchase price, acceptance by Customer occurs upon completion of installation by HP. if Customer schedules or delays installation by HP more than thirty (30) days after Delivery, Customer acceptance of the Product(s) will occur on the 31st day after Delivery. PAYMENT a) Pa.vment terms are subject to HP credit approval. Pa~vment is due thirty (30) days from HP’s invoice date. invoices for contractual support services and maintenance wil! be issued in advance of the Support period. HP may change credit or payment terms at any time when, in HP’s opinion, Customer’s financial condition, previous payment record, or the nature of Customer’s relationship with HP so warrants. b) HP may discontinue performance if Customer fails to pay any sum due, or fails to perform under this or any other HP agreement if, after ten (i0) days written notice, the failure has not been cured. WARRANTY a)Product warranty period and additional information is available with Products, on quotations, or upon request. b) Products purchased from HP will receive the standard warranty in the country of purchase. If Customer moves such Products to another country where HP has Support presence, then Customer will receive the destination country standard warranty. c)Customer may receive a different warranty when the Product is purchased as part of a system. HP reserves the right to change the warranty. Such changes wil! affect only new orders. d) The warranty period begins on the date of Delivery, or the date of installation if installed by HP. if Customer schedules or delays installation by HP more than thirty (30) days after Delivery, the warranty period begins on the 3!st day after Delivery. e)if Customer transfers a Product to another user, warranty service is available to that user for the remainder of the warranty period. f)HP warrants HP hardware Products against defects in materials and workmanship. HP further warrants that HP hardware Products conform to Specifications. g) HP warrants that Software will not fail to execute its programming instructions due to defects in materials and workmanship when properly installed and used on the Device designated by HP. HP further warrants that HP ob~ed standard Software wil! substantially conform to Specifications. HP does not warrant that Software wil! operate in hardware and software combinations selected by Customer, or meet requirements specified by Customer. h) HP does not warrant that the operation of Products will be uninterrupted or error free. i) If HP receives notice of defects or non-conformance to hardware Specifications, or substantial non-conformance to HP owned standard Software Specifications during the warranty period, HP wil!, at its option, repair or replace the affected Products. if HP is unable, within a reasonable time, to repair, replace or correct a defect or non-conformance in a Product to a condition as warranted, Customer wil! be entitled to a refund of the purchase price upon prompt return of the Product to HP. Customer wil! pay expenses for return of such Products to HP. HP wil! pay expenses for shipment of repaired or replacement Products. j) HP warrants that HP Support will be provided in a professional and workmanlike manner. k)Some newly manufactured HP Products may contain and HP Support may use remanufactured parts which are equivalent to new in performance. !)The warranties provided herein wil! apply only to those Products and Support which are branded by HP with an HP trademark ("HP Branded"). HP does not warrant any third party Products or Support even if included with other HP Branded Products or Support. Furtheremore, HP provides all such E16 Page 2/6 Revision Date 01-nov-2002 Revision Number9 HP TERMS AND CONDITIONS OF SALE AND SERVICE Exhibit E16 third party Products and Support AS IS. However, the original manufacturers of suppliers may provide their o~. warranties as specified in the doctunentation accompanying such third party Products and Support. m)The above warranties do not apply to defects resulting from: I) improper or inadequate maintenance by Customer; 2) Customer or third party supplied software, interfacing or supplies; 3) unauthorized modification; 4) improper use or operation outside of the Specifications for ~he Product; 5) abuse, negligence, accident, loss or damage in transit; 6) improper site preparation; or 7) unauthorized maintenance or repair. n) THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT PE~{ITTED BY LAW, HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ~lqD NONINFRINGEMENT. 9. SUPPORT a) Customer may order Support from HP’s then current Support offering. Some Support (and related Products) may not be available in al! countries. Orders for Support are subject to the te_rTns of the Support Exhibit or quotation in effect on the date of order. b)To be eligible for Support, Products must be at current specified revision levels and, in HP’s reasonable opinion, in good operating condition. c)HP may, at no additiona! charge, modify Products to improve operation, supportability and reliability, or to meet legal requirements. d) Relocation of Products is Customer’s responsibility. Re!ocation may result in additiona! Support charges and modified service response times. Support of Products moved to another country is subject to availability. e) HP will provide Support for products that are not HP Branded when approved by HP in writing. HP wil! provide Support for HP Products when Customer allows HP to perform modifications if requested by HP under Section 9. c) above. Customer is responsible for removing any products not eligible for Support to al!ow HP to perform Support services. If Support services are made more difficult because of such product(s), HP wil! charge Customer for the extra work at HP’s standard rates. f) Support does not cover any damage or failure caused by: !) use of non-HP media, supplies and other products; or 2) site conditions that do not conform to HP’s site specifications; or 3) neglect, improper use, fire or water d~mage, electrica! disturbances, transportation by Customer, work or modification by people other than HP employees or subcontractors, or other causes beyond HP’s control; or 4) inability of any non-HP products in Customer’s environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), and to properly exchange date data with the Products supplied by HP. g) Customer is responsible for maintaining a procedure external to the Products to reconstruct lost or altered Customer files, data or programs. Customer wil! have a representative present when HP provides Support services at Customer’s site. Customer wil! notify HP if Products are being used in an environment which poses a potentia! health or safety hazard to HP emp!oyees or subcontractors; HP may require Customer to maintain such Products under HP supervision and may postpone service unti! such hazard is remedied. h) Customer may delete Products under Support or cancel Support orders upon thirty (30) days written notice unless otherwise agreed in a Support agreement. HP may cance! Support orders or delete Products no longer included in HP’s Support offering upon sixty (60) days written notice unless otherwise agreed in a Support agreement. E16 Page 3/6 Revision Date 01-nov-2002 Revision Number9 HP TERMS AND CONDITIONS OF SALE AND SERVICE Exhibit E16 10. LICENSES a)in return for the License Fee, HP grants Customer a non-exclusive license to Use the object code version of the Software listed in Customer’s order in conformance with: !. the terms set forth herein; and 2.Use restrictions and authorizations for the Software specified by HP in its quotation, invoice or terms that accompany the Software; and 3. HP’s third party suppliers’ te_~ms that accompany the Software. in the event of a conflict, the third party suppliers’ terms that accompany the Software will take precedence over the Use restrictions and authorizations specified by HP and the terms set forth herein, and the Use restrictions and authorizations specified by HP will take precedence over the terms set forth herein. b)Unless otherwise specified, in return for the applicable License Fee, HP grants Customer a license to Use one copy of the Software on one Device at any one time. c)Unless otherwise specified, all Software Licenses will be perpetual unless terminated or transferred in accordance with Section !0. k). d) if Customer is an HP authorized reseller, Customer may sublicense the Software to an end-user for its Use or (if applicable) subiicense the Software to an HP authorized reseller for subsequent distribution to an end-user for its Use. These sub!icenses must incorporate the terms of this Software License in a written sublicense agreement, which will be made available to HP upon request, if Customer is not an HP authorized reseller, Customer may not sublicense the Software unless otherwise agreed to by HP in writing. e) Software is owned and copyrighted by HP or by third party suppliers. Customer’s Software License confers no title or ownership and is not a sale of any rights in the Software. Third party suppliers may protect their rights in the Software in the event of any infringement. f) Unless otherwise permitted by HP, Customer may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software on a backup Device, provided that copies and adaptations are used in no other manner and provided further that the Use on the backup Device is discontinued when the original or replacement Device becomes operable. g)Customer must reproduce al! copyright notices in or on the origina! Software on al! permitted copies or adaptations. Customer may not copy the Software onto any public or distributed network. h) Bundled Software or Firmware provided to Customer may only be used when operating the associated Device in configurations as sold or subsequently upgraded by HP. Customer may transfer Firmware only upon transfer of the associated Device. i)Updates, upgrades or other enhancements are available under HP Support agreements. HP _es~_ves the right to require additiona! licenses and fees for Use of the Software on upgraded Devices. j) Customer will not modify, disasse.n~ble or decompi!e the Software without HP’s prior written co~sent. Where Customer has other rights under statute, Customer wil! provide HP with reasonably detailed information regarding any intended disassembly or decompi!ation. Customer wil! not decrypt the Software unless necessary for legitimate use of the Software. k) Customer’s Software License is transferable subject to HP’s prior written authorization and payment to HP of any applicable fee(s). Upon transfer of the Software License, Customer will immediately deliver al! copies of the Software to the transferee. The transferee must agree in writing to the terms of Customer’s Software License. Al! Software License terms wil! be binding on involuntary transferees, notice of which is hereby given. Customer’s Software License wil! automatically terminate upon transfer. l) HP may terminate Customer’s or any transferee’s or sub!icensee’s Software License upon notice for failure to comply with any applicable Software License terms, im_mediate!y upon termination, the Software and al! copies of the Software wil! be destroyed or returned to HP. Copies of the Software that are merged into adaptations, except for individual pieces of data in Customer’s or transferee’s or sublicensee’s database, wil! be removed and destroyed or returned to HP. With HP’s written consent, one copy of the Software may be retained subsequent to termination for archiva! purposes. m) if the Software is licensed for use in the performance of a U.S. govermment prime contract or subcontract, Customer agrees that Software is delivered as "Co,mercia! computer software" as defined in DFARS 252.227-7014 (Jun 1995) or as a "com!nercia! item" as defined in FAR 2.i0!(a), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. Customer agrees that the regulations and E16 Page 4 / 6 Revision Date 01-nov-2002 Revision Number 9 HP TERMS AND CONDITIONS OF SALE AND SERVICE Exhibit E16 obligations in Exhibit U! apply to al! such Software and that the Software is adequately marked when the Restricted Rights legend in Exhibit U! is affixed to the Software media. Customer further agrees that the Software has been deve!oped entirely at private expense. 11.INTELLECTUAL PROPERTY RIGHTS a) HP wil! defend or settle any claim against Customer, (oF third parties to whom Customer is authorized by HP to resel! or sub!icense), that HP Branded Products or Support (excluding Custom Products and Custom Support), delivered under these HP Terms and Conditions of Sale and Service infringe a patent, utility mode!, industrial design, copyright, trade secret, mask work or trademark in the country where Products are used, sold or receive Support, provided Customer: !) promptly notifies HP in writing; and 2) cooperates with HP in, and grants HP sole contro! of the defense or settlement. b) HP wil! pay infringement claim defense costs, settlement ~mounts and court-awarded damages, if such a claim appears likely, HP may modify the Product, procure any necessary license, or replace it. if HP determines that none of these alternatives is reasonably available, HP wi!! refund Customer’s purchase price upon return of the Product if within one year of Delivery, or the Product’s net book value thereafter. c)HP has no obligation for any claim of infringement arising from: !) HP’s compliance with Customer’s designs, specifications or instructions; 2) HP’s use of technical information or technology provided by Customer; 3) Product modifications by Customer or a third party; 4) Product use prohibited by Specifications or related application notes; or 5) Product use with products that are not HP Branded. d) These terms state HP’s entire liability for claims of intellectua! property infringement. 12.LIMITATION OF LIABILITY AND REMEDIES a) Products are not specifically designed, manufactured or intended for sale as parts, components or assenfolies for the planning, construction, maintenance, or direct operation of a nuclear facility. Customer is solely liable if Products or Support purchased by Customer are used for these applications. Customer wil! inde.rmnify and hold HP ha_~m!ess from al! !oss, damage, expense or liability in connection with such use. b) To the extent HP is held legally liable to Customer, HP’s total liability is limited to: pa~,~ents described in Sections 8. i) and !!. b) above; damages for bodily injury; direct d~mages to tangible property up to a limit of U.S.$!,000,000; other direct damages for any claim based on a materia! breach of Support services, up to a maximmm of 12 months of the related Support charges paid by Customer during the period of materia! breach; and other direct damages for any claim based on a materia! breach of any other term of these HP Terms and Conditions of Sale and Service, up to a limit of U.S.$!,000,000 or the amount paid to HP for the associated Product, whichever is less. c) Notwithstanding Section 12. b) above, in no event will HP or its affiliates, subcontractors or suppliers be liable for any of the following: incidenta!, specia! or consequentia! damages (including downtime costs or !ost profits, but excluding pa~vments described in Section !! above and damages for bodily injury); damages relating to Customer’s procurement of substitute products or services (i.e., "cost of cover"); or damages for loss of data, or software restoration. d)THE REMEDIES iN THESE HP TERMS AND CONDITIONS OF SALE AND SERVICE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. 13. GENERAL a) The Parties hereby agree that they may do business electronically, including contract formation, order placement and acceptance. Any orders placed by Customer and accepted by HP on any HP.com website or HP/Customer extranet site wil! create fully enforceable obligations that wil! be subject to the terms hereof. Such orders and acceptances will be deemed for al! purposes to be: !) business records originated and maintained in documentary form; 2) a "writing" or "in writing"; E16 Page 5 / 6 Revision Date 01-nov-2002 Revision Number 9 HP TERMS AND CONDITIONS OF SALE AND SERVICE Exhibit E16 3) "signed"; and 4)an "original" when printed from electronic files or records established and maintained in the normal course of business. The Parties further agree not to contest the validity or enforceability of such transactions under the provisions of any applicable law relating to whether certain agreements are to be in writing or signed by the Party to be bound thereby and wil! be admissible if introduced as evidence on paper in any judicial, arbitration, mediation, or administrative proceeding to the same extent and under the same conditions as other business records originated and maintained in documentary form. In addition, the Parties agree that transactions may be conducted through Electronic Data Interchange or other electronic methods, as agreed by the Parties. Customer and HP wil! adopt commercially reasonable security measures to limit access to passwords and to limit access to the sites to authorized persons. Each party wil! be responsible for any unauthorized use of the sites or issuance of messages caused by the failure of its security measures. b)HP will not be liable for performance delays or for non-performance, due to causes beyond its reasonable contro!. c) if either party becomes insolvent, is unable to pay its debts when due, files for bankruptcy, is the subject of involuntary bankruptcy, has a receiver appointed, or has its assets assigned, the other party may cance! any unfulfilled obligations. d) Customer may not assign any rights or obligations hereunder without.prior written consent from HP. e) Customer who exports, re-exports or imports Products, technology or technical daza purchased hereunder, assumes responsibility for complying with applicable laws and regulations, and for obtaining required export and import authorizations. HP may suspend performance if Customer is in violation of applicable regulations. f)Disputes arising in connection with these HP Terms and Conditions of Sale and Service will be governed by the laws of the country and !ocality in which HP accepts the order. g)Provisions herein which by their nature extend beyond the termination of any sale or license of Products or Support wil! remain in effect unti! fulfilled. h) If any term or provision herein is determined to be illegal or unenforceable, the validity or enforceability of the remainder of the terms or provisions herein wil! remain in ful! force and effect. i) Customer will not register or use any internet domain name which contains HP’s trademarks (e.g. "HP", "hp" or "Hewlett-Packard") in whole or in part or any other name which is confusingly similar thereto. j) These HP Terms and Conditions of Sale and Service and any Exhibits constitute the entire agreement between HP and Customer, and supersede any previous communications, representations or agreements between the parties, whether ora! or written, regarding transactions hereunder. Customer’s additiona! or different terms and conditions wil! not apply. Customer’s purchase or license of Products and SUPPort wil! co~.-tlt ~e Customer’s acceptance of these HP Terms and Conditions ~f Sale and Service, which may not be changed except by an amendment signed by an authorized representative of each party. E16 Page 6 / 6 Revision Date 01-nov-2002 Revision Number 9