HomeMy WebLinkAbout2005-01-18 City Council (2)· !
ATTACHMENT C
DEFINITIONS OF COMPLAINTS BY CATEGORY
1. Department Policy and ProcedurelNo Employee Misconduct -Complaints that
address the department's policies and procedures in general, not employee
misconduct. Examples include disagreement over speed limits, parking fines,
traffic laws, etc.
2. Service -Complaints that address the failure of an employee to perform a required
service. Examples include failure to return a phone call, follow up on an
investigation, respond to a call, etc.
3. Demeanor/Courtesy -Complaints that address discourtesy by an employee.
4. Misconduct -Complaints that address violations of department rules or policies
beyond discourtesy. Examples include abuse of authority and significant
procedural errors.
5. Unnecessary Force -Complaints that address the use of unnecessary force upon a
member of the public during the course of an arrest or performance of duties.
\.