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Home My WebLink AboutStaff Report 223-10TO: HONORABLE CITY COUNCIL FROM: . CITY MANAGER DEPARTMENTS: UTILITIES AND PUBLIC WORKS DATE: MAY 3, 2010 REPORT TYPE: . CONSENT CMR: 223:10 SUBJECT: Adoption of a Resolution Amending Rules and Regulations Governing the Provision of utility and Public Works Services, Including Rules and Regulations 1-11, 13, 15-18, 20-27, and 29; and Repealing Rules and Regulations 12 and 14 RECOMJ\.'IENDA TION Staff recommends that the City Council approve a resolution to: 1) Amend Utilities Rules and Regulations I-II, 13, 15-18,20-27, and 29; and 2) Repeal Utilities Ru1es and Regu1ations 12 and 14. These changes, if approved, would become effective June 1,2010. BACKGROUND Presently, there are twenty-eight Utilities Rules and Regulations (Ru1es) which set forth the conditions for providing utility services by the City of Palo Alto involving both the Utilities Department and the Public Works Department. Thc Rules address a wide range of operating procedures, conditions, and customer requirements, including application for service, description of serviec, rendering and payment of bills, replacement of overhead and underground distribution facilities, customer deposits, electric voltage and frequency control, and discontinuance of service. The last major revision to the Ru1es was in 2008 (CMR 397:08), but individual rules have been brought before the Council from time to time as the need for revisions arose. Inevitably, there is an ongoing need to add new provisions, delete outdated sections or update language to reflect current (and new) practices and procedures. DISCUSSION The proposed revisions to Utilities Rules and Regulations, for the most part, consist of improved language for clarity and consistency. In some cases, ru1es are substantially revised or totally eliminated. The proposed revisions reflect changes that have occurred over time to existing operations and practices as a resu1t of new business and statutory requirements. . CMR: 223:10 Page lof8 1 A summary of the proposed changes is presented in Table I below. Rule J 2 (Gas Direct Access) is recommended to be repealed because its terms and conditions are already included in the Gas Direct Access Service Provider Agreement that third-party gas commodity suppliers serving customers under the City's Gas Direct Aeeess tariff (G-4) are required to execute with the City of Palo Alto. The City currently docs not have any customers served under the Gas Direct Access Tariff. Rcferences to the Agreement were added in several rules clarifying that special provisions will apply to Gas Direct Access, and that the Agreement covers those. Rule J 4 (Emergency Energy Usage Restrictions) is also recommended to be repealed due to the fact that some of the measures listed would be impractical to enforce, and the authority of the Director of Utilities curtailing service under emergency conditions is already discussed in Rule . 13 (Shortage of Supply and Interruption of Utility Services). Significant revisions were made to Rule 29 that addresses Net Energy Metering Service and Interconnection for qualifYing customer-generators using a solar or wind turbine cleetric generating system. The proposed revisions to Utilities Rule and Regulation 29 reflect changes in the Califoll'lia Pllblie Utilities Caae !lflti medifieatiens te the Utiliti<ls billing prQcegyl'es fur Net Energy Metering. State laws SB I (2006) and AB970 (2009) modified the Public Utilities Code's terms and conditions for Net Energy Metering. AB970 requires California electric utilities to offer eligible customer-generators the option to receive compensation for any net surplus electricity after a twelve-month period. In January 2010, City of Palo Alto Utilities sent a letter notifYing all eligible customer-generators that they have the option to either a) elect to receive compensation beginning in 20 II for any net surplus electricity generated during the prior 12-month period, or b) to be allowed to apply any net surplus electricity as a future credit for electricity, measured in kilowatt-hours, supplied by City of Palo Alto Utilities. Staffwi11 return to Council in 2010 to establish the Net Surplus Electricity Compensation tariff. Rule 29 changes the compensation for net surplus electricity generation by eligible customer generators. Prior to the implementation of the changes required by AB970, the City credited customer-generators for the full amount of any excess generation each month at the full retail rate. Post implementation of changes required by AB970, the City will settle with eligible customer generators on an annual basis based on customers' election preference. The settlement will either offer compensation for the net surplus energy generation based on the monetary value established by the Net Surplus Electricity Compensation tariff, or allow the customer to apply any net surplus electricity as a future credit for electricity purchases measured in kilowatt-hours. The energy procured by the net surplus electricity compensation \v:iII be applied towards the City'S renewable portfolio standard goals. The resource impact of this change is difficult to estimate as the tariff has not been determined at this time. It is, however, expected that the next impact of this change will be minimal for the City. CMR: 223:10 Page 2 of8 Table 1 presents summary of proposed chauges. r:---:-c--::-c:---.c=-__ -:-:::::-T=a:~le 1 -Summary o(P~ro::Ap:..:o:;::s.::.ed"---,C",h:c::a=n,,,gce=-s ________ ----, Applicable Proposed Changes :Rule JAIl Rules .. .... - :Rule 1 • Replaced "Palo Alto" with "the City of Palo Alto". • Clarified tenus, applicability aud responsibility for Utility Services provided by the Utilities Department aud Public Works Department. • Replacement ofunifonu lauguage associated with Utilities, the City of Palo Alto Utilities (CPAU) aud Public Works. •• Addition of Director of Public Works as responsible party for applicable Rules. i. Replaced in footer "City of Palo Alto Utilities" with "City of Palo Alto Utilities Rules aud Regulations" for clarity. • Replaced in footer the logo of the City of Palo Alto Utilities Department with the logo of the City of Palo Alto. -Addition of new abbreviations aud definitions aud deletion of abbreviations aud definitions no longer required. • se 0 capl e ers or e ne rIDS w • Grammatical aud lauguage edits for clarity where necessary. -Updated service descriptions where necessary. • Shortened aud revised Rule titles for consistency. • Rearrauged general Utility rules under Rule 3 aud specific Utility rules l1l1der Rules 20, 21, 22,23,24,25 aud 26 for Electric, Water, Gas, Wastewater, Recycling aud Refuse, Stonu and Surface Water Drainage, aud Fiber Optic Utilities, respectively. j. Added lauguage for Fiber Optic utility similar to other utilities where applicable. • Moving of resale aud sub-metering related rules from Rule 11 (Billing) to Rule r;-:-~~plication for S~rvice) . Adoption of Rules ._' Added Director of Public Works as responsible party for applicable Rules. Rule 2 Definitions and Abbreviations f---Added new abbreviations aud definitions. Examples of newly defined tenus include Department of Public Works aud tenus related to Net Metering. Deleted non- essential abbreviations aud definitions. Examples of non-essential tenus include those related to Electric Direct Access. Edited lauguage for clarity aud ! : com leteness. Defmed aud clarified existin P g definitions for ease of use such as i::' ::-::--:: __ -fP=-o.cci=n!ofDelivery, or Point of Service. IRUle 3 IDeSCriPtion of U~ity servi_ce_s ______ ~ ____________ __" CMR: 223:10 Page 3 of8 r:--~--::-:--= ----:--=:-------------------------, Applicable Proposed Cbanges Rule 1-----l::-:----:,-;;;-7::--;--~__; ..... -.--.... -;--~ ..... ----.. -,;---1 • Simplified Rule title which was "Description of Services: Electric, Fiber Optic, Rule 4 'Water, Gas, Wastewater, Refusc & Recycling, and Storm and Surface Water Drainage". Inserted reference to special Rule and Regulation for each Utility Service. Added language clarifying that CP AU assumes no duty or liability for inspecting, validating or approving the safe operating condition of the Customer's Service, applianccs, or equipment downstream of the Utility Meter. Clarified Gas 'Service description. Deleted reference to :t\atural Gas Deregulation as those ,conditions are handled by special contracts. Clarified and updated Refuse and !Recycling Service language to ret1cct changes in new contract with City'S Collector .• Changed responsibility for Stonn and Surface Watcr Service from CPAU to Public 'Works. Application for Service Clarified that the Rule applies to all Utility Services provided by CPAU and Public Works. Listed complete infonnation requirements for Customer identification. Moved resale and sub-metering related rules from Rule II to this Rule. Edited l "'7-=-__ fa:o:n=glu=a""g'e",:'~ no~ ~arlty and. grammar. ,Rule 5 Service Contracts Rule 6 ,Changed Rule title from: "Electric Gas and Fiber Optic Service Contracts". Clarified applicability to CPAU and Public Works. Removed supert1uous language i related to internal policy on commodity contracts oversight, review, approval and reporting. Edited language for clarity and grammar. j' Establishment and Reestablishment of Credit . Changed rules to reflect operational changes due to new procedures. Clarified l Icreditwortlliness policy. Made explicit the recOlUlcction fee requirement after • termination of service for non-payment. Edited language for clarity and grammar::J' ' Rule 7 Deposits ~----1C::C:O-Iarffied deposit requirements for re-establishment of service afie-r-Cd:7is-co-nn-ec-.-:tio-n--1, for non-payment. Clarified rules regarding return of deposit. Edited language for '1' !=--;:---;:--_-tc'C1=arccit"'y--'a=n""d.grammar. . Rule 8 Access to Premises Changed language to "reasonable efforts" for CPAU responsibility for maintaining I security at customers' premises while meter reading. Clarified consequences of . I::---:-..-.-_--fdenial of access for met(:r reading. Edited language for clarity and grammar. ,I Rule 9 Discontinuanee and Restoration of Serviee ;------f:: , Rule title changed from: "Discoillleetion, Tennination and Restoration of Service". L ,Edited language for clarity and grammar. Language regarding CPAU duty and 'responsibility downstream of utility meter moved to Rule 3. Clarified language jregarding CPAU-initiated discOlllection of service. Added language regarding shut !gff protection for active duty Military pursuant to recent changes to Milita,ry and CMR: 223:10 Page 4 of8 1 i 1 ~ , i I ! , i I , Applicable Rule Rule 10 Rule 11 -- ,Rule 12 iRule 13 ~. , Rule 14 Proposed Changes -..... -~~.~.~~ .... -~~.~.~~--..... -~~.~. Veterans Code. Meter Reading Edited language for clarity and grammar. Clarified procedures related to estimated meter reading. Changed language to "reasonable efforts" for CPAU responsibility for maintaining security at customers' premises while meter reading. Moved language regarding CPAU non-assumption of duty and responsibility downstream of utility meter to Ru1e 3. Billing, Adjustments, and Payment of Bills Edited language for clarity and grammar. Specific clarifications were made to the billing period definitions. Clarified policies and procedures related to Budget Billing, proration, disputed bills, and changed time limits for billing credit and '"_ .• t, ,ft, v .. ~r for .. ,1 Hnn r ... ;, . Natural Gas Direct Aeeess This Rule is proposed to be eliminated. Shortage of Supply and Interruption of Utility Services Shortened title from "Shortage of Supply and Interruption of Delivery of Electricity, Gas, Water and Fiber Optic Continuity". Added Fiber Optie Service Interruption paragraph similar to other CPAU services. Deleted language related to IGas Direct Aeeess since this would be covered in individual contracts. Emergency Energy Usage Restriction I-~--·······--+=cc~~~····· b-,:--,-:-~_+Lhis Rule is proposed to be eliminated. Rule 15 Metering Rnle 16 I Line Extensions !Added General Section that covers all Utility Services and removed duplicative , I , I text Added Fiber Optics section. j --..... -~~.~. 'Rule 17 IConversion of Electric and Communication Facilities to Underground Changed title from "Conversion to Underground" to include Electric and Communication Facilities for clarification. Minor edits for grammar. . =-c·· Rule 18 Utility Service Connections and Facilities on Customers' Premises ,Changed title from "Electric Service Connections and Facilities on Customers' Premises" to include all Utility Scrvices. Edited the Rule to describe general Utility Service Rules instead of Electric Utility Service only. This section now talks about general rules that apply to all utilities and includes references to individual specific Rules and Regulations for each Utility Service. Added a ncw section for Fiber CMR: 223:10 Page 5 Df8 I j i j 1 ~ I 1 Applicable iProposed Changes Rule ! n"t;<'< . ! -..... -~~.~. ... ~~~. ----.. _----_. Rule 20 Special Electric Utility Regulations i , Added general section that refers to general rules in Rule 18 that apply to all Utility Services. Moved Electric specific rules from Rule 18. Made consistent the use of Point of Service and Point of Delivery terms as defined in Rule 2. Made other grammatical edits as needed. Rule 21 Special Water Utility Regulations . , Added general seetion that refers to general rules in Rule 18 that apply to all Utility i Services. Reference to specific dollar amounts for fees and charges removed, and instead, applicable Rate Schedules inserted. 'Rule 22 Special Gas Utility Regulations i .Added general section that refers to general rules in Rule 18 that apply to all Utility iServices. A4ded new sectio l1 regarding instsllation of new gas service pipes . ..... Rule 23 Special Wastewater Utility Regulations Added general section that refers to general rules in Rule 18 that apply to all Utility , Services. Removed customer responsibility reference to meet current Uniform Plumbing Code requirements pertaining t() upper lateral. Rule 24 Special Refuse and Recycling Utility Regulations Changed title from "Special Recycling and Refuse Utility Regulations". Updated language to reflect changes in the new contract with Green Waste of Palo Alto. i=--::--=-=~-+C=lan=-·=fi:.:e=d Service su_spension r(: nest Ie uirements and edited Ian a e for clarit ,Rule 2S Special Storm and Surface Water Drainage Utility Regulations iMinor formatting changes. !=--:-=-:---'-=: iRule 26 Special Fiber Optic Utility Regulation i ~····:l'Chllflged title from "Fiber Optic Service Connections and Facilities on Customer's • i Premises" to be consistent with other utility-specific rules. Clarified wording to I i=-.. better explairl connection requirements and rtlsponsibility for ~aci1ities. ..--J Rule 27.Gencrating FII(!i1ity Interconnections • Minor formatting changes and addition of reference to Net Metering and ! i=--::--=-::,_-+iI=:nc.cteccI'C:,-o=lll1ectionbgreement, where applii::llb1e. Rule 29 Net MeteriIl~_~ _m i Clarified the definition of an eligible customer-generator by referring to the California Public Utilities Code definition. Replaced two separate agreements, "Net. Energy Metering Agreement" and "Interconnection Agreement" with a single "Net I ~~._~--LE:co"n ... e ... r",gYLMetering an~ Interconnection Agreement". Added a provision that the City CMR: 223:10 Page 6 of8 1 I ~ Applicable Proposed Changes Rule Energy Metering and Interconnection Agreement". Added a provision that the City: of Palo Alto Utilities must respond to the request for interconnection within 30' days. Clarified different utility bill payment options for residential and small commercial customers versus medium or large commercial customers on net energy metering. Introduced the definition of a net surplus customer-generator, and explained that the customer has the option to elect to receive compensation for net surplus electricity. Added th.e specific terms and conditions for Interconnection to :match those included in the Net Energy}.1etering and Interconnection Agreement! Attachment B presents the final revised versions of the Utilities Rules and Regulations that are proposed to be amended. Note that redlined versions of existing Rules and Regulations showing the changes are available online and on discs provided to Council. A full set of paper redline copies is also available for viewing in the Clerk's office. Clean copies are provided here for readability and to save paper. RESOURCE IMPACT Proposed revisions, with the exception of RUle 29 and Rule I 1, do, not have any resource Impact. Resource impact due to Rule 29 related changes is difficult to estimate at this time. It is expected, however, to be minimaL Rule 11 changes back billing period to one-year for residential customers. The resource impact due to this is also expected to be minimaL POLICY IMPLICATIONS The proposed revisions do not have any policy implications. ENVIRONMENTAL REVIEW The adoption of this resolution does not meet the California Environmental Quality Act's definition of a project, pursuant to California Public Resources Code Section 21065, therefore no environmental assessment is required. CMR: 223:10 Page 7 ofS I , ATTACHMENTS A. Resolution B. Utilities Rules and Regulations 1-11, 13, 15-18,20-27, and 29 PREPARED BY: RE"'lEWED BY: DEPARTMENT HEAD: CITY MANAGER APPROVAL: CMR: 223:10 IPE,-KCONNOLLY __ \C.- Sentor Resource Planner JANERATCHYE Utilities Assistant Director, Resource Management TOM AUZENNE Utilities Assistant Director. Customer Service TOMM MARSHALL (jt1n Utilities Assistant Director, Engineering PAUL DORNELL Public Works Assistant Director, Operations B:°~r&A:.....j. ... -.. ~~~ __ GLENN ROBERTS Director of Public Works ENE City" Page 8 0[8 ATTACHMENT A NOT YET APPROVED Resolution No. Resolution of the Council of the City of Palo Alto Amending Rules and Regulations Governing the Provision of Utilities and Public Works Services, Including Rules and Regulations 1-11, 13, 15-18,20-27 and 29; and Repealing Rwes and Regwations 12 and 14 WHEREAS, pursuant to Chapter 12.20.010 of the Palo Alto Municipal Code, the Council of the City of Palo Alto may by resolution adopt rules and regulations governing utility services and the fees and charges therefore; NOW, THEREFORE, the Council of the City of Palo Alto does hereby RESOLVE as follows: SECTION 1 Pursuant to Section 12 2001 0 of the Palo Alto Municipal Code, Utility Rule and Regulation I (Adoption of Rules) as amended, attached hereto and incorporated herein, is hereby approved and adopted. Thc foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,20 I O. SECTION 2. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 2 (Definitions and Abbreyiations) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 3. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 3 (Description of Services) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 4. Pursuant to Scction 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 4 (Application for Service) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 5. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 5 (Contracts) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 6. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and RegUlation 6 (Establishment and Reestablishment of Credit) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The 1 100426 ,yn 6051049 j j i. j NOT YET APPROVED foregoing Utility Rule and Regulation, as amended, shall become effective on June 1, 2010. SECTION 7. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 7 (Deposits) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 8. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 8 (Access to Premises) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 9. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and RegUlation 9 (Discontinuance, Tennination and Restoration of Service) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 10. Pmsuant to Secti911 12.20.010 of the Palo Alto Mtmicipal Code, Utility Rule and Regulation 10 (Meter Reading) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 11. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 11 (Billing, Adjustments, and Payment of Bills) as amended, attaehed hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1, 2010. SECTION 12. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 12 (Natural Gas Direct Access) is hereby repealed, effective June 1,2010. SECTION 13. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 13 (Shortage of Supply and Interruption of Utility Services) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1, 2010. SECTION 14. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 14 (Emergency Energy Use Restrictions) is hereby repealed, effective June 1,2010. SECTION 15. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 15 (Metering) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. 2 100426 syn 6051049 NOT YET APPROVED SECTION 16. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rille and Regulation 16 (Line Extensions) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 17. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 17 (Conversion of Electric and Communication Facilities Underground) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1, 2010. SECTION 18. Pursuant to SeCtion 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 18 (Utility Service Connections and Facilities on Customer's Premises) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTIONll/}. Pursuant to Section 12.20.010 of tl!e Paio Alto MWlicipai Code, Utility Rule and Regulation 20 (Special Electric Utility Regulations) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 20. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rille and Regulation 21 (Special Water Utility Regulations) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 21. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rille and Regulation 22 (Special Gas Utility Regulations) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1, 201 O. SECTION 22. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 23 (Special Wastev.'llter Utility Regulations) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shaJI become effective on June 1, 2010. SECTION 23. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 24 (Refuse and Recycling Utility Regulations) as amended, attached -hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1, 2010. 3 100426 syn 6051049 NOT YET APPROVED· SECTION 24. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 25 (Special Stonn and Surface Water Drainage Utility Regulations) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. SECTION 25. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 26 (Special Fiber Optic Utility Regulation) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June I, 2010. SECTION 26. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Utility Rule and Regulation 27 (Generating Facility Interconnections) as amended, attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1, 20 I O. SECTION 27. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, OuhtY Rule and RegUlation 29 (l\fet Energy Metering Service and Interconnection), attached hereto and incorporated herein, is hereby approved and adopted. The foregoing Utility Rule and Regulation, as amended, shall become effective on June 1,2010. // 1/ II II II II II II II II II 1/ 4 100426 ,yn 6051049 " i NOT YET APPROVED SECTION 28. The Council finds that the adoption of this resolution does meet the California Environmental Quality Act's (CEQA) definition of a project, pursuant to California Public Resources Code Sec. 21065, therefore no environmental assessment is required. INTRODUCED AND PASSED: AYES: NOES: ABSENT: ABSTENTIONS: ATTEST: City Clerk APPROVED AS TO FORM: Deputy City Attorney 100426 syn60S1049 APPROVED: Mayor City Manager Director of Administrative Services Director of Utilities =-:---==-~~ .... ~ - Director of Public Works 5 , i J j ! A. ,ATTACHMENT B ADOPTION OF RULES RULE AND REGULATION 1 ADOPTION OF RULES These Rules and Regulations, and any amendments thereto, are approved and adopted by resolution of the City of Palo Alto City Council and copies are available to the general public at the Utilities Customer Service Center, Second Floor, 250 Hamilton Avenue, Palo Alto, CA 9340 I. B. CONFLICT In case of an apparent inconsistency or conflict between a ProvisiOll of any Rate Schedule or Rule and Regulation, the Provision of the Rate Schedule shall apply. In the event a conflict occurs between the interpretation of one Rule and Regulation with another Rule and Regulation, contract, or Rate Schedule, the responsible Director of Utilities or the Direetor of Publie Works, with eoncurrence of the City Attorney, shall provide the correct interpretation. C. PENALTY FOR VIOLATION OF UTILITIES RULES AND REGULATIONS Every individual supplied Utility Services by the City shall be considered as having expressed consent to be bound by the Utilities Rules and RegulatiollS. It is unlawful for any individual to disobey or fail to observe any Rule and Regulation. It is unlawful for a Customer to knowingly provide incorrect, inaccurate, false, or misleading information of any kind to the City in connection with an Application for Utility Service (Rule and Regulation 4) or with regard to responding to any request for information made by the City. Any Person or business violating any Utility Rule and Regulation is guilty of a misdemeanor subject to a fine of not more than one thousand dollars or by imprisonment in the county j ail for a period not exceeding six months, or both fine and imprisonment. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6·1·2010 Original Sheet No.1 ~ 1 J J A. ABBREVIATIONS AMR AER Btu eef CEC CPAU CPUC DA ERU ESP FERC GDA GSP GSPA kVar kVarh kW kWh MW MMBtu NEC NRTL PAMC PSIG PST RWQCP UUT CITY OF PALO ALTO DEFINITIONS AND ABBREVIATIONS Automated Meter Reading Advance Engineering Request British Thennal Unit Hundred Cubic Feet California Energy Commission City of Palo Alto Utilities RULE AND REGULATION 2 California Public Utilities Commission. Direct Access Equivalent Residential Unit Energy Service Provider Federal Energy Regulatory Commission Gas Direct Access Gas Service Provider Gas Service Provider Agreement Kilovar Kilovar-hours Kilowatt Kilowatt-hour Megawatt One million Btus. National Electric Code, Latest Version Nationally Recoguized Testing Laboratory Palo Alto Mnuicipal Code Per square inch gauge Pacific Standard Time Regional Water Quality Control Plant Utilities Users Tax UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 1 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 B. GENERAL DEFINITIONS Account The identification number in CPAU's billing system for Utility Services. Agency Any local, county, state or federal governmental body or quasi-governmental body, ineluding, without limitation, the CPUC, the FERC and any joint powers agency, but excluding the City and any board, commission or conncil of the City. Applicant An individual, corporation, partnership, Agency, or other legal entity or authorized agent of same, requesting CP AU to supply any or all of the following: 1. Electnc ServIce 2. Water Service 3. Gas Service 4. Wastewater Collection 5. Refuse and Recycling Collection 6. Storm and Surface Water Drainage Service 7. Fiber Optics Service Or, an entity submitting an Application for Interconnection pursuant to Rule 27. Application (for Interconnection of Generating Facilities) An approved standard form (Load Sheet) submitted to CP AU for Interconnection of a Generating Facility. Billing Period Also "service period" or "billing cycle". The normal Billing Period for CPAU Customers is approximately 30 days, with variations occurring due to staff availability, holiday scheduling, field verification of Mcter readings, or any other billing-related issues requiring additional investigation prior to issuance of the bill.. British Thermal Unit Also "Btu". The standard sub-nnit of measurement comprising a Therm of natural Gas. One (l) Therm equals 100,000 Btu. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 2 1 j ~ 1 DEFINITIONS AND ABBREVIATIONS RULE AND REGlJ'LATION 2 Business Day Any day, except a Saturday, Sunday, or any day observed as a legal holiday by the City. Certification Test A test pursuant to Rule 27 that verifies conformance of certain equipment with approved performance standards in order to be classified as Certified Equipment. Certification Tests are performed by NRTLs. Certification; Certified; Certificate The documented results of a successful Certification Test. Certified Equipment Equipment that has passed ail required Certification Tests. Charge Ally assessment, cost, fee, surc:hatge or levy for Utility Service other than a Tax, including metered !t!!:d unmetered Utility Service, capacity, connections, construction, penalties, and mandated or required Customer financial obligations for Service. Charter The Charter of the City of Palo Alto. City Attorney The individual designated as the City Attorney of the City under Section 2.08.120 of Chapter 2.08 ofTitie 2 of the Palo Alto Municipal Code, and any Person who is designated the representative ofthe City Attorney. City's Collector The Person(s) authori7~d under Section 5.20.040 of the Palo Alto Municipal Code to provide collection, removal and disposal of solid waste and Recyclable Materials pursuant to one or more written contracts v,ith the City. City Manager The individual designated as the City Manager of the City under Section 2.08.140 of Chapter 2.08 of Title 2 of the Palo Alto Municipal Code, and any Person who is designated the representative of the City Manager. City of Palo Alto, or City The government of the City of Palo Alto, a chartered City and a municipal corporation duly organized and CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 3 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 validly existing under the Laws of the State of California, with a principal place of business located at 250 Hamilton Avenue, Palo Alto, County of Santa Clara. For the purposes of these Rules and Regulations, the tenn "City" may include services provided by both the City of Palo Alto Utilities Department and the City of Palo Alto Public Works Department. City of Palo Alto Public Works Department (public Works) The City Department responsible for providing Refuse and Recycling, Wastewater Treatment and Storm and Surface Water Drainage Utility Services. Other Utility Services such as Water, Gas, Electric, Wastewater Collection, and Fiber Optics are provided by the City of Palo Alto Utilities Department. City of Palo Alto utilities Department (CPAU) The City Department responsible for providing Water, Gas, Electric, Wastewater Collection and Fiber Optic Utility Services. Other Utility Services such as Refuse and Recycling, Wastewater Treatment and Stonn and Surface Water Drainage are provided by the City of Palo Alto Public Works Department. Code The words "the Code" or "this Code" shall mean the Palo Alto Municipal Code. Commercial Service Commercial Utility Service is provided to businesses, non-profit organizations, public institutions, and industrial Customers. The tenn also applies to Utility Services through Master Meters serving multi-family Residential dwellings and common areas of multi-family facilities. Compostable Materials Organic materials designated by the City as acceptable for collection and processing. Cubic Foot of Gas (cf) The quantity of Gas that, at a temperature of sixty (60) degrees Fahrenheit and a pressure of 14.73 pounds per square inch absolute, occupies one cubic foot. Curtailment The act of reducing or interrupting the delivery of natural Gas. Customer The Person, eorporation, Agency, or entity that reeeives or is entitled to receive Utility Service(s) from the City of Palo Alto, or in whose name Service is rendered for a particular Account as evidenced by the CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS . Issued by the City Council Effective 6-1-2010 Sheet No 4 DEFINITIONS AND ABBREVIATIONS RULEAND REGULATION 2 signature on the Application, contract, or agreement for Service. In the absence of a signed instrument, a Customer shall be identified by the receipt of any payment of bills regularly issued in the name of the Person, eorporation, or Agency regardless of the identity of the actual user of the Utility Service(s). Dark Fiber A Fiber Optic cable provided to end-users or resellers by CPAU without any of the light transmitters, receivers, or electronics required for telecommunications over the Fiber. Infrastructure for Fiber Optic activation is provided by the reseller or end-user. Dark Fiber Infrastructure Components of the CPAU Fiber Optic Distribution System required to provide Service to Customers (licensees), that are attached, owned, controlled or used by the City, located overhead or underground within the Public Right-of-Way, the Public Utility Easements and Leased Service Properties. Dedicated DIstrIbutIon .1 ransformer A Distribution Transformer that is dedicated to serving a single premise. Demand The highest rate of delivery of Electric energy, measured in Kilowatts (kW) or kilovolt amperes (kVA) occurring instantaneously or registered over a fixed time period (normally fifteen minutes unless otherwise specified within a monthly billing cycle). Demand Charge An electrical Charge or rate that is applied to a metered Demand reading expressed in Kilowatts to compute a Demand Charge component of a Customer's Electrie bill. Demarcation Point The Demarcation Point for a projeet shall be the Customer side of the panel onto which the CPAU Fiber terminates within the Customer Premises, unless otherwise specified in the Proposal for Dark Fiber Services. Direct Access (DA) The election by a Customer to procure its Gas Supply Services, from an Energy Service Provider, other than CP AU. In this situation, a Customer deals directly with an ESP for commodity supply, while distribution and applicable transmission services would continue to be provided by CPAU. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 5 1 i ! j 1 4 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Direct Access Service Request (DASR) The fonn required to initiate Direct Access Service. Distribution Services Includes, but is not limited to, Utility Service provided by the Distribution System and other Services such as billing, meter reading, administration, marketing, and Customer Services. Does not include Services directly related to the Interconnection of a Generating Facility as per Rule 27. Distribution System The infrastructure owned and operated by CPAU which is capable of transmitting electrical power, other than Interconnection Facilities, or transporting Water, Wastewater, or Gas within the City of Palo Alto. The Electric Distribution System transmits power from the City's Interconnection with PG&E to CP AU's Meter located on the Customer's Premises. The Gas Distribution System transports Gas from PG&E receiving stations to CPAU's Meter located on the Customer Premises. The Water Distribution System transports Water from the San Francisco Water Department receiving statIOns and CPAO wells to the meter located on the Customer Premises. The Wastewater Collection System transports sewage from the Customer's Premises to the Water Quality Control Plant. Distribution and Transmission Services Services provided by CPAU to effect the physical delivery of Energy Services provided by the Energy Services Provider from the Point of Receipt to the Direct Access Customer's Service Address. Emuent Treated or untreated Wastewater flowing out of a Wastewater treatment facility, sewer, or industrial outfall. Electric, Electric Service Utility Service provided to residents and business owners in the City of Palo Alto consisting of generation, trausmission, and distribution of electrical power for retaiiuse. Electric Service is provided by the City of Palo Alto Utilities Department. Emergency An actual or imminent condition or situation, which jeopardizes CPAU's Distribution System Integrity. Emergency Service Electric Service supplied to, or made available to, Load devices which are operated only in Emergency situations or in testing for same. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 SheetN06 DEFINITIONS A,~D ABBREVIATIONS RULE AND REGULATION 2 Energy Services Energy commodity and any applicable ancillary Services used to generate and transport such commodity from its origin to the City's Point of Receipt , May also mean the sale of value added Services associated or related to the Provision andlor usage of energy commodity. Equivalent Residential Unit (ERU) . This is the basic unit for computing storm and surface water drainage fees. All single-family Residential properties are billed the number of ERU's specified in the table contained in Utility Rate Schedule D-l, according to parcel size. All other properties have ERU's computed to the nearest 1/10 ERU using this formula: No. OfERU = Impervious Area (sq. ft.) 12,500 sq. ft. Fiber Optic, Fiber Optic Service A solid core of optical transmission material, Fiber Optic Service that is provided by the City of Palo Alto Utilities Department is referred to as Dark Fiber. Fiber Optic Backbone The high-density portion of the Dark Fiber Infrastructure installed and owned by the City. Force Majeure The occurrence of any event that has, had or may have an adverse effect on the design, construction, installation, management, operation, testing, use or enjoyment of the City's Utility Services, which is beyond the reasonable control of the parties and which event includes, but is not limited to, an Act of God, an irresistible superhuman cause, an act of a superior governmental authority, an act of a public enemy, a labor dispute or strike or a boycott which could not be reasonably contemplated by the City or Customer affected thereby, a defect in manufactured equipment (including, but not limited to, the Dark Fibers), fire, floods, earthquakes, or any other similar cause. Full Service; Fully Bundled Service Provision by CPAU of both Distribution and Transmission Services and Energy or Gas Commodity Services to its Customer(s). Function Some combination of hardware and software designed to provide specific features or capabilities, Its use, as in Protective Function, is intended to encompass a range of implementations from a single-purpose device to a section of software and specific pieces of hardware ",ithin a larger piece of equipment to a collection of devices and software. . . CITY OF PALO ALTO UTILITIES RULES Al'<-n REGULATIONS Issued by the City Council Effective 6·1-2010 Sheet No 7 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Gas Any combustible Gas or vapor, or combustible mixture of gaseous constituents used to produce heat by burning. It shall include, but not bc limited to, natural Gas, Gas manufactured from coal or oil, Gas obtained from biomass or from landfill, or a mixture of any or all of the above. Gas, Gas Service Utility Service provided to residents and business owners in the City of Palo Alto consisting of procurement, transmission, and distribution of Gas for retail use. Gas Serviee is provided by the City of Palo Alto Utilities Department Gas Direct Access (GDA) The election by a Customer to procure its natural Gas, and related natural Gas Services, from a Gas Service Provider, other than CPAU. In this situation, a Customer obtains natural Gas commodity directly from a GSP. but local transmission of the natural Gas commodity is effectaated by CPAU in accordance with the terms of CP AU's Natural Gas Service Agreement with PG&E. Also, Distribution ServICes woUld contmue to be provided by CPAU. Gas Direct Access Service Request (GDASR) The form required to initiate Gas Direct Access Service. Gas Service Provider (GSP) The Person who procures, schedules, nominates and arranges transport of natural Gas to Gas Direct Access Customers, including its successors and assigns. Gas Service Provider Agreement (GSPA) The contract between CPAU and the Gas Direct Access Customer's Gas Service Provider that establishes the terms and conditions under which Gas Services may be provided to the Gas Direct Access Customer. Generating Facility All Generators, electrical wires, equipment, and other facilities owned or provided by Producer for the purpose of producing Electric power. This includes a solar or wind turbine electrical generating facility that is the subject of a Net Energy Metering and Intercounection Agreement and Rule and Regulation 29. Generator A device converting mechanical, chemical or solar energy into electrical energy, including all of its protective and control Functions and structural appurtenances. One or more Generators comprise a CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 8 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Generating Facility. Gross Nameplate Rating; Gross Nameplate Capacity The total gross generating capacity of a Generator or Generating Facility as designated by the manufacturer(s) of the Generator(s). Initial Review The review by CPAU, following reeeipt of an Application, to determine the following: (a) whether the Generating Facility qualifies for Simplified Interconnection; or (b) if the Generating Facility can be made to qualifY for Interconnection with a Supplemental Review determining any additional requirements. Inspector The authorized Inspector, agent, or reprcsentative of CP AU. Interconnection; Interconnected The physical connection of a Generating Facility in accordance with the requirements of the City's Utilities Rules and Regulations so that Parallel Operation with CP AU's Distribution System can occur (has occurred). Interconnection Agreement An agreement between CPA U and the Produeer providing for the Interconnection of a Generating Facility that gives ccrtain rights and obligations to effect or end Interconnection. For the purposes of the City's Utilities Rules and Regulations, the Net Energy Metering and Interconnection Agreement, and the Power Purchase Agreements authorized by the City Council may be considered as Interconnection Agreements for purposes of defining such term. Interconnection Facilities The electrical wires, switches and related equipment that are required in addition to the facilities required to provide Electric Distribution Service to a Customer to allow Interconneetion. Interconnection Facilities may be located on either side of the Point of Common Coupling as appropriate to their purpose and design. Interconneetion Facilities may be integral to a Generating Facility or provided separately. Interconnection Study A stndy to establish the requirements for Interconnection of a Generating Facility with CPAU's Distribution System. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 9 J i l ~ DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Internet Exchange Any Internet data center for telecommunications equipment and computer equipment for the purposes of enabling traffic exchange and providing commercial-grade data center services. Interstate Transportation (or Transmission) Transportation of Gas on a pipeline system under the regulation of the FERC. Island; Islanding A condition on CPAU's Electric Distribution System in which one or more Generating Facilities deliver power to Customers using a portion ofCPAU's Distribution System that is electrically isolated from the remainder of CPAU's Distribution System. Junction A location on the Dark Fiber Infrastructure where equipment is installed for the purpose of connecting communication cables. Junction Site The area within the Transmission Pathway at which a Junction is located. Kilovar (kVar) A unit of reactive power equal to 1,000 reactive volt-amperes. Kilovar-hours (kVarh) The amount of reactive flow in one hour, at a constaut rate of Kilovar. Kilowatt (kW) A unit of power equal to 1,000 watts. Kilowatt-hour (kWh) The amount of energy delivered in one hour, when delivery is at a constant rate of one Kilowatt; a staudard unit of billing for electrical energy. Law Any administrative or judicial act, decision, bill, Certificate, Charter, Code, constitution, opinion, order, ordinance, policy, procedure, Rate, Regulation, resolution, Rille, Schedule, specification, statute, tariff, or other requirement of auy district, local, municipal, county, joint powers, state, or federal Agency, or auy CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 10 i 1 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 other Agency having joint or several jurisdiction over the City of Palo Alto or City of Palo Alto Utilities or Public Works Customers, including, without limitation, any regulation or order of an official or quasi official entity or body. Licensed Fibers One or more fibers comprising a part of the Dark Fiber Infrastructure that are dedicated to the exclusive use of the Customer under the Provisions of the Dark Fiber License Agreement, Proposal to Dark Fiber Services Agreement and the Utilities Rules and Regulations. Licensed Fibers Route A defmed path of Licensed Fibers that is identified by specific End Points. Load(s) The Electric ower Demand kW) of the Customer at its Service Address within a measured period of time, normally 15 minutes or the quantity of Gas required by a Customer at Its ess, measure m MMBtu per Day. Main Wastewater Line Any Wastewater line not including a building connection (Service) sewer'. Master-metering Where CPAU installs one Service and Mctcr to supply more than one residence, apartment dwelling unit, mobile home space, store, or office. Meter The instrument owned and maintained by CPAD that is used for measuring either the Electricity, Gas or Water delivered to the Customer. Metering The measurement of electrical power flow in kW and/or energy in kWh, and, if necessary, reactive power in kVar at a point, and its display to CPAU as required by Rule 27. Metering Equipment All equipment, hardware, software including Meter cabinets, conduit, etc., that are necessary for Metering. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 11 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Meter Read The recording of usage data from Metering Equipment. Minimum Charge The least amount for which Service will be rendered in accordance with the Rate Sehedule. Momentary Parallel Operation The Interconnection of a Generating Facility to the Distribution System for one second (60 cyclcs) or less ... Nationally Recognized Testing Laboratory (NRTL) A laboratory accredited to perform the Certification Testing requirements under Rule 27. Net Energy Metering Net Ener Meterin means measuring the differenee between the electricity supplied through CPAU's Electric utility Distribution System and the electricity generated by the customer-generator s ael Ity an delivered to CPAU's Electric utility Distribution System over a specified twelve-month period. Net Generation Metering Metering of the net electrical power of energy output in kW or energy in kWh, from a given Generating Facility. This may also be the measurement of the difference betwccn the total electrical energy produced by a Generator and the electrical energy consumed by the auxiliary equipment necessary to operate the Generator. Net Nameplate Rating Ibe Gross Nameplate Rating minus the consumption of electrical power of a Generator or Generating Facility as designated by the manufaeturer(s) of the Generator(s). Non-Islanding Designed to detect and diseonnect from an Unintended Island with matched Load and generation. Reliance solely on underlover voltage and frequency trip is not considered sufficient to qualifY as Non-Islanding. Occupied Domestic Dwelling Any house, cottage, flat, or apartment unit having a kitchen, bath, and sleeping facilities, which is occupied by a Person Of Persons. CITY OF P ALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 12 < 1 j j DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Parallel Operation The simultaneous operation of a Generator with power delivered or received by CPA U while Interconuected. For the purpose of this Rule, Parallel Operation includes only those Generating Facilities that are Interconuected with CPA U' s Distribution System for more than 60 cycles (one second). Performance Test, Performance Tested After the eompletion of any Fiber Interconuection work, the City will conduct a Performance Test of each Fiber constituting a part of the proposed leased fibers to determine its compliance with the Performance Specifications. Performance Specifications These specifications will include, but not be limited to, criteria relating to end-to-end optical time domain reflectometer data plots that identifY the light optical transmission losses in each direction along the leased fibers whenever the testing is possible, measured in decibels at a wavelength of 1310 or 1550 nanometers for singlemode Fiber, as a Function of distance, measured in kilometers. Person Any individual, for profit corporation, nonprofit corporation, limited liability company, partnership, limited liability partnership, joint venture, business, family or testamentary trust, sole proprietorship, or other form of business association. Point of Common Coupling (PCC) The transfer point for electricity between the electrical conductors of CP AU and the electrical conductors of the Producer. Point of Common Coupling Metering Metering located at the Point of Common Coupling. This is the same Metering as Net Generation Metering for Generating Facilities with no host load. Point of Delivery (POD) Unless otherwise specified, the following definitions apply; For Electric, that location where the Service lateral conductors conuect to the Customer's Service entrance equipment; for overhead Services, the POD is at the weather-head connection; for under-ground Services, the POD is located at the terminals ahead of or at the Meter; for mUltiple Meter arrangements with conuections in a gutter, the POD is at the Meter terminals (supply-side); for multiple Meter arrangements in a switchboard, the POD is typically at the conuectors in CITY OF PALO ALTO UTILITIES RUI.:ES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 13 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 the utility entrance section; for Natural Gas, the POD is the point(s) on the Distribution System where the City delivers natural Gas that it has transported to the Customer. Point of Interconnection The electrical transfer point between a Generating Facility and the Distribution System. This mayor may not be coincident with the Point of Common Coupling. Point of Receipt The designated location at which CPAU receives Gas supplied by a GSP on behalf of a GDA Customer. lbe Point of Receipt for Gas ",ill be designated in the GSPA. Point of Service (POS) Where CPAU connect~ the Electric Service latcral to its Distribution System. For Fiber Optics Service, this is where CPAU connects the Fiber Service to the backbone. This point is usually a box located in or near the street or sidewalk and can be in the Public Right-of-Way. This point is at a mutually agreed upon location established at the time of installation. Pole Line Overhead wires and overhead structures, including poles, towers, support wires, conductors, guys, studs, platforms, cross arms braces, transformers, insulators, cutouts, switches, communication circuits, appliances attachments, and appurtenances, located above ground and used or useful in supplying Electric, communication, or similar or assoeiated Service. Power Factor The percent of total power delivery (kVA) which does useful work. For billing purposes, average Power Factor is calculated from a trigonometric function of the ratio of reactive kilovolt-ampere-hours to the Kilowatt-hours consumed during the billing month. Premises All structures, apparatus, or portion thereof occupied or operated by an individual(s), a family, or a business enterprise, and situated on an integral pareel ofland undivided by a public street, highway, or railway. Primary Service CP AU Electric distribution Service provided to a Customer's Premises at a voltage level equal to or greater than 1000 volts. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 14 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Producer The entity that executes an Interconnection Agreement with CP AU. The Producer mayor may not own or operate the Generating Facility, but is responsible for the rights and obligations related to the Interconnection Agreement. Proposal for Dark Fiber Services A project-specific Service agreement that acts as a supplemental document for the Dark Fiber License Agreement. This Service agreement shall include the proposed Interconnection fees, applicable Fiber licensing fees, term of the Service, and summaty of licensed Fiber elements. Protective Function(s) The equipment, hardware andlor software in a Generating Facility (whether discrete or integrated with other Functions) whose purposc is to protect against Unsafe Operating Conditions. Pro~ision Any agreement, circumstance, clause, condition, covenant, fact, objective, qualification, restriction, recital, reservation, representation, term, warranty, or other stipulation in a contract or in Law that defines or otherwise controls, establishes, or limits the performance required or permitted by any party. Prudent Utility Practices The methods, protocols, and proeedures that are currently used Of employed by utilities to design, engineer, select, construct, operate and maintain facilities in a dependable, reliable, safe, efficient and economic manner. Public Right-of-Way The areas owned, occupied or used by the City for the purposes of furnishing retail andlor wholesale Electricity, Gas, Water, Wastewater, Storm and Surface Water Drainage, Refuse and recycling or communications commodity andlor distribution Service, and the means of public transportation, to the general public, including but not limited to, the public alleys, avenues, boulevards, courts, curbs, gutters, lanes, places, roads, sidewalks, sidewalk planter areas, streets, and ways. Public Utility Easements The areas occupied or used by the City for the purpose of providing Utility Service to the general public, and all related Services offered by the City's Utilities Department andlor Public Works Department, the rights of which were acquired by easements appurtenant or in gross, or are other interests or estates in real property, or are the highest use permitted to be granted by the nature of the City's interest in and to the affected real CITY OF PALO AI"TO UTILITIES RULES AND REGULA nONS Issued by the City Council Effective 6-1-2010 Sheet No 15 1 DEFINITIONS AND ABBREVIATIONS RULE AND REGULA TION 2 property. This tenn incorporates all public Service easements for Utility Services that have been recorded by the City with the Recorder of the County of Santa Clara, California. Public Works Department See City of Palo Alto Public Works Department. Rate Schedule One or more Council-adopted documents setting forth the Charges and conditions for a particular class or typc of Utility Service. A Rate Schedule includes wording such as Schedule number, title, class of Service, applicability, territory, rates, conditions, and references to Rules. Recyclable Materials Materials designated by the City as acceptable for recycling collection and processing. Residential Service Utility Service provided to separately metered single family or multi-family, domestic dwelling. Rules and Regulations See Utilities Rules and RegUlations Scheduling Coordinator An entity providing the coordination of power schedules and nominations to effect transportation and distribution of Gas, Electric power and energy. Secondary Service CPAU Electric distribution Service provided to a Customer's Premises at a voltage level less than 1000 volts. Service(s) Utility Services offered by the City of Palo Alto include Electric, Fiber Optics, Gas, Water, Wastewater Collection services provided by the Utilities Department (CPAU); and Refuse and Recycling, Wastewater Treatment, and Stonn and Surface Water Drainage Services provided by the Public Works Department. Service Address The official physical address of the building or facility assigned by CP AU's Planning Department, at which Customer receives Utility Services. CITY OF PALO ALTO UTILITIES RULES A;~D REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 16 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Service Charge A fixed monthly Charge applicable on certain Rate Schedules that does not vary with consumption. The Charge is intended to recover a portion of certain fixed costs. Service Drop The overhead Electric Service conductors from the last pole or other aerial support to and including the splices, if any, connecting to the scrvice entrance conductors at the building or other structure. Or, in the case of Fiber Optic Drops, the overhead Fiber Optics cable from the last pole or other aerial support to the building or other structure to and including the termination box. Services or Service Lines Facilities of CPAU, excluding transformers and Meters, between CP AU's infrastructure and the Point of Delivery to the Customer. Service Territory The geographic boundaries within the City of Palo Alto limits served by the physical Distribution System of theCPAU. . Short Circuit (Current) Contribution Ratio (SCCR) The ratio of the Generating Facility's short circuit contribution to the short circuit contribution provided through CPAU's Distribution System for a three-phase fault at the high voltage side of the distribution transformer connecting the Generating Facility to CPAU's system. Simplified Interconnection An Interconnection conforming to the minimum requirements as determined under Rule 27, Section I. Single Line Diagram; Single Line Drawing A schematic drawing, showing the major Electric switchgear, Protective Function devices, wires, Generators, transformers and other devices, providing sufficient detail to commnnicate to a qualified engineer the essential design and safety of the system being considered. Special Facilities See CPAU's Rule and Regulation 20 governing Special Facilities. CITV OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-20 I 0 Sheet No 17 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Splice A point where two separate sections of Fiber are physically conneeted. Standard Refuse Container A Standard Refuse Container shaH have the meaning described in the Palo Alto Municipal Code. A Standard Container shall also include a wheeled container with a capacity of not to exceed 32 gallons. Standby Service Back-up Energy Services provided by CPAU. Storm and Surface Water Drainage Utility Service provided to residents and business owners in the City of Palo Alto. Storm and Surface Water Drainage' Service is provided by the City of Palo Alto Public Works Department. Supplemental Review A process wherein CPAU further reviews an Application that fails one or more of the Initial Review Process screens. The Supplemental Review may result in one of the following: (a) approval of Interconnection; (b) approval ofInterconnection with additional requirements; or (c) cost and schedule for an Interconnection Study. System Integrity The condition under which a Distribution System is deemed safe and can reliably perform its intended Functions in accordance with the safety and reliability rules of CP AU. Tax Any assessment, Charge, imposition, license, or levy (including any Utility Users Tax) and imposed by any Agency, including the City. Teiemetering The electrical or electronic transmittal ofMetcring data in real-time to CPAU. Temporary Service Service requested for limited period of time or ofindeterminate duration such as, but not limited to, Service ·to provide power for construction, seasonal sales lots (Christmas trees), carnivals, rock crushers or paving plants. Temporary Service does not include Emergency, breakdown, or Standby Service. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-20 I 0 Shect No 18 DEFINITIONS Al'W ABBREVIATIONS RULE AND REGULATION 2 Therm A Therm is a unit of heat energy equal to 100,000 British Thermal Units (Btu). It is approximately the energy equivalent ofbuming 100 cubic feet (often referred to as 1 cd) of' natural Gas. Since Meters measure volume and not energy content, a Therm factor is used to convert the volume of Gas used to its heat equivalent, and thus calculate the actual energy use. The Therm factor is usually in the units therms/ccf. It will vary with the mix of hydrocarbons in the natural Gas. Natural Gas with a higher than average concentration of ethane, propane or butane will have a higher Therm factor. Impurities, such as carbon dioxide or nitrogen lower the Therm factor. Transfer Trip A Protective Function that trips a Generating Facility remotely by means of an automated conununications link controlled by CPAU. Transmission Pathway Those areas of the Publie Right-of-Way, the Public Utility Easements and the Leased Service Properties in which the Dark Fiber Infrastructure is located. Trap Any approved equipment or appliance for sealing an outlet from a house-connection sewer to prevent the escape of sewer Gas from a main line through a building connection (service) sewer. Underground Utility District An area in the City within which poles, overhead electric or teleconununication wires, and associated ovcrhead structures are prohibited or as otherwise defined in Section 12.04.050 of the P AMC. Unintended Island The creation of an Island, usually following a loss of a portion of CPAU' s Distribution System, without the approval ofCPAU. Unsafe Operating Conditions Conditions that, if left uncorrected, could result in harm to personnel, damage to equipment, loss of System Integrity or operation outside pre-established parameters required by the Interconnection Agreement. Utilities Department See City of Palo Alto Utilities Department. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 19 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Utilities Director The individual designated as the Director of Utilities Department under Section2.08.200 of Chapter 2.08 of Title 2 of the Palo Alto Municipal Code, and any Person who is designated the representative of the director of utilities. Utility(ies) Rules and Regulations, Rules and Regulations The Compendium of Utilities Rules and Regulations prepared by the City's Utilities and Public Works Departments and adopted by ordinance or resolution of the Council pursuant to Chapter 12.20 of the Palo Alto Municipal Code, as amended from time to time. Vtility(ies) Service(s), Service(s) Electric, fiber optics, water, gas, wastewater collection services provided by the City of Palo Alto Utilities Department (CPAU) and Refuse and Recycling, Wastewater Treatment and Storm and Surface Water Drainage services provided by the City of Palo Alto Public Works Department. Utilities User Tax (UUT) City of Palo Alto Tax imposed on Utility Charges to a Water, Gas, andlor Electric Service user. This may include Charges made for Electricity, Gas, and Water and Charges for Service including Customer Charges, Service Charges, Standby Charges, Charges for Temporary Services, Demand Charges, and annual and monthly Charges, as described in Chapter 2.35 of the Palo Alto Municipal Code. Wastewater Utility Service provided to residents and business owners in the City of Palo Alto. Wastewater Utility Services include collection and treatment of Wastewater. Wastewater Collection Service is provided by the City of Palo Alto Utilities Department, and Wastewater Treatment Service is provided by the City of Palo Alto Public Works Department. Water Utility Service provided to residents and business owners in the City of Palo Alto for retail use. Water Service is provided by the City of Palo Alto Utilities Department. Water Column (WC) Pressure unit based on the difference in inches between the heights of water columns as measured in a manometer. 6" WC = 0.217 psi; 7" WC = 0.25 psi. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Couocil Effective 6-1-2010 Sheet >../0 20 DEFINITIONS AND ABBREVIA nONS RT.JLE M'D REGULATION 2 Yard Trimmings Yard Trimmings means those materials defined in Section 5.20.010 of the Palo Alto Municipal Code. -==-::-::-=-::--:::-::c--:-::-=-,--------------.--.. --... CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No 21 j j DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 A. GENERAL Rule and Regulation 3 describes Services that are offered within the jurisdictional boundaries of the City of Palo Alto. For Rules specific to each type of Service, please refer to the following Rules and Regulati ons: Rule and Regulation 20 -Special Electric Utility Regulations Rule and Regulation 21 Special Water Utility Regulations Rule and Regulation 22 -Special Gas Utility Regulations Rule and Regulation 23 -Special Wastewater Utility Regulations Rule and Regulation 24 -Special Refuse and Recycling Utility Regulations Rule and Regulation 25 -Special Storm and Surface Water Drainage Utility Regulations Rule and Regulation 26 Special Fiber Optics Utility Regulations B. ELECTRIC SERVICE 1. BASIS OF SERVICE a. Unless otherwise provided in a Rate Schedule or contract, CPAU's Electric rates are based upon the furnishing of Electric Service to Customer Premises at a single Point of Delivery at a single voltage and phase classification. Unless specified otherwise, each Point of Delivery shall be metered and billed separately under the appropriate Rate Schedule. Any additional Service supplied to the same Customer at other Points of Delivery or at a different voltage or phase classification shall be separately metered and billed. h. The type of distribution Service (voltage, Secondary, Primary) available at any particular location may be determined by inquiry at. CPAU's Engineering Office located at 1007 Elwell Court or at the Development Center at 285 Hamilton Avenue. c. The Customer is responsible for all cost of providing Secondary or Primary Services, at the request of the Customer or for his or her convenience, to a Point of Delivery other than the normal Point of Delivery, as determined by CPAU. d. CPAU assumes no duty or liability for inspecting, validating or approving the safe operating condition of the Customer's Service, appliances, or equipment downstream of the Utility Meter. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 1 e. DESCRIPTIOl'\ OF UTILITY SERVICES RULE AND REGULATION 3 See Rule and Regulation 20. "Special Electric Utility Regulations" regarding special Service requirements. 2. LOCA TIOl'\ OF POINT OF SERVICE a. SECOl'\DARY SERVICE 1. OVERHEAD SERVICE AT SECOl'\DARY VOLTAGES The Point of Service will normally be located at a power pole on the perimeter of the parcel to be served, which is, in CPAU's judgment, most conveniently located and in compliance with CP AU standards and specifications and applicable building and electrical codes. 2. UNDERGROUND SERVICE AT SECONDARY VOLTAGE The Point of Service will normally be located at the Secondary connectors of the transfonner serving the Customer's Load, or in the Secondary hand hole, if available. b. PRIMARY SERVICE The Point of Service will normally be at the point near the property line of the premises to be served which is, in CP AU's judgment, most conveniently located with respect to CPA1.J's transmission or distribution facilities. c. EXCEPTIONS If several buildings are occupied and used by one Customer in a single business or other activity, CPAU may, at its discretion, furnish Service for the entire group of buildings through one Service connection at one Point of Service. All transformers and facilities required to provide Secondary Electric Service over 400 amps will be pad-mounted. The Applicant, when requested by CPAU, shall provide a Public Utility Easement in recordable form for installation of such facilities within the boundaries of the property. All pad-mounted equipment will be subject to CPAU's aesthetic guidelines. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-\-2010 Sheet No 2 ] J DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 The Utilities Direetor, or hislher designee, may authorize the installation of new submersible or vault installed facilities when, in his/her opinion, pad-mounted equipment installation in any particular instance would not be feasible or practical. Such installations will be considered Special Facilities as deseribed in Rule and Regulation 20, and all costa associated with such installation including such continuing ownership and additional maintenance shall be borne by the Applicant. These costs will be calculated by CPA lJ based on the net present value, and shall be paid in advance by the Applicant. 3. EMERGENCY AND STANDBY SERVICES CPAU may provide back up Emergency, and other Standby Service to Customers as Special Facilities. See Rule and Regulation 20 "Special Electric Utility Regulations" regarding special Service requirements. 4. SERVICE DELIVERY VOLTAGE The following are the standard Service voltages normally available. Not all standard Service voltages are available at each Point of Delivery. These Service voltages are available in locations that already have this Service voltage and have sufficient capacity, as determined by CPA U, to serve the new Load. Any equipment installed on 120/240, 3 wire or 240/120, 4- wire Services shall have the capability of converting to a 120/208,3 wire or 208 Y/120, 4- Wire Service. a. DISTRIBUTION OF VOLTAGE Alternating-current Service will be regularly supplied at a nominal frequency of approximately 60-Hertz (cycles per second). Single-Phase Secondary 120/240, 3 -wire 120/208,3-wire CITY OF PALO ALTO Three-Phase Three-Phase Secondary Primary 2401120,4-wire* 12,470,3-wire 240, 3-wire* 208 Y1120, 4-wire 480 Y 1277, 4-wire UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 3 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 ·Limited availability: maximum 400 ampere main, consult CPAU b. All voltages referred to in this Rule and appearing in some Rate Schedules are nominal Service voltages at the Point of Delivery. CPAU's facilities are designed and operated to provide sustained Service voltage at the Point of Delivery, but the voltage at a particular Point of Delivery will vary within satisfactory operating range limits. c. In areas where a certain standard Secondary voltage is being delivered to one or more Customers, CPA U may require an Applicant for new Service in such areas to receive the same standard voltage supplied to existing Customers. d. CPAU mav chan e the voltage at which Service is delivered, including converting existing 4160 volt Primary Service to 12,470 vo t ServIce. no lIes e Customer that a Service voltage change is necessary, the Customer will be required to provide Service equipment capable of accepting the new voltage and meeting other CPAU requirements. Costs to provide suitable Customer's Service entrance equipment and any other associated equipment to receive Service at the new voltage shall be borne by the Customer. 5. VOLT AGE AND FREQUENCY CONTROL ft. Under normal Load conditions, CP AU's distribution circuits will be operated so as to maintain Service voltage levels to Customers within plus or minus 5 percent of the nominal Service voltage at the Point of Delivery. Subject to the limitations above, CPAU will maintain the voltage balance between phases as close as practicable to 2.5% maximum deviation from the average voltage between the three phases. b. Voltages may be outside the limits specified above when the variations: 1. arise from Service interruptions; 2. arise from temporary separation of parts of the system from the main system; 3. are minor momentary fluctuations and transient voltage excursions of short duration which may occur in the normal operation of CPAU system; 4. are beyond CPAU's control. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 4 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 c. Due to conditions beyond the control of CPAU, the Customer, or both, there will be infrequent and limited periods when voltages will occur outside of the nominal Service voltage ranges. Utilization equipment may not operate satisfactorily under these conditions, and protective devices in the equipment may operate to protect thc equipment. d. Where the operation of the Customer's equipment requires stable voltage regulation or other stringent voltage control beyond that supplied by CPAU in the normal operation of its system, the Customer, at its own expense, is responsible for installing, owning, operating, and maintaining any special or auxiliary equipment on the Load side of the Service delivery point as deemed necessary by the Customer. e. The Customer shall be responsible for designing and operating its Service facilities between the Point of Delivery and the utilization equipment to maintain proper utilization voltage at the line terminals of the utilization equipment. f. The Customer shall not impose a Load on CPA U' s system that willyause the voltage limits in this section to be exceeded for an adjacent Service delivery point. g. When there is reasonable indieation of a problem, CPAU shall test for excessive fluctuations at its own expense. Voltage checks requested by the Customer more than once in any twelve month period shall be paid by the Customer, unless CP AU determines that excessive voltage fluctuation exists. h. CPA U may institute measures to prevent the continuous operation of equipment detrimental to Service to other Customers or may discontinue Electric Service to the offending Customer. (See Rule and Regulation 20, Special Electric Utility Regulations). i. Customers are responsible for protecting their connected Loads, audio, video, and electronic equipment, including computers, from sudden voltage Of frequens:y fluctuations outside nominal Service and frequency ranges. Such protection may include, but is not limited to, surge protectors. 6. GENERAL LOAD LIMITATIONS CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 5 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 a. SINGLE-PHASE SERVICE 1. Single-phase Service normally will be 3-wire, 120/240 volts (or 3-wire, 120/208 volts at certain locations as now or hereafter established by CPAU) where the size of any single motor does not exceed 7-112 horsepower (l0 horsepower at the option of CPAU). For any single-phase Service, the maximum Service size shall be 400 ampere. If the Load exceeds the capability of a 400 ampere single phase Service thc Service shall be three-phase. 2. In loeations where CPAU maintains a 1201208 volt secondary system, 3-wire single phase Service normally shall be limited to that which can be supplied by a main switch or Service entrance rating of 200 amperes. Single-phase Loads in these locations in excess of that which can be supplied by a 200 ampere main switch or Service entrance rating normally will be supplied with a 208Y 1120 volt, tIlree-pliase, 4-wire Service. b. THREE-PHASE SERVICE (480 VOLTS OR LESS) Normal Voltage 240/120 240 208Y/120 480Y/277 Minimum Load Requirements 5 hp, 3-phase connected 5 hp, 3-phase connected Demand Load 75 kV A Demand Load 112 kVA Maximum Demand L{)ad Permitted 400 Amperes 400 Amperes 500kVA 2,500 kVA(SeeNote 1) Note 1. Applicants or existing Customers with a planned or existing single or multiple building development having a maximum Demand in excess of2500 k VA, as determined by CP AU, will be required to take delivery at the available primary voltage and are required to provide their own primary switchgear and transformer( s). Determination of maximum Demand and Service voltage will be made by CPAU and the decision of the Electric Engineering Managcr will be final. ]. Where three-phase Service is supplied, CPAU reserves the right to use single phase transformers, connected open-delta or closed-delta, or three-phase transformers. 2. Three-phase Service will be supplied on request for installations aggregating OF PALO ALTO UTILITIES RID,ES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 6 I j j 3. DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 less than the minimum listed above, but not less than 3 horsepower (hp), three phase Service, where existing transformer capacity is available. Ifthree-phase Service is not readily available, or for Service to Loads less than 3 hp, Service , shall be provided in accordance with CPAU's applicable Rule 20 on Special Power Service requirements. An Applicant or existing Customer requiring Service with a maximum Demand in excess of 1000 kVA, as determined by CPAU, shall be served by a padmount transformer. No submersible or vault-installed transformers in excess of 1000 kVA will be installed by CPAD. Where an existing underground Service must be upgraded beyond 1000 k V A, the Customer shall be required to provide adequate space for installation of the padmount transformer. In the event the Customer is unable to provide adequate space for the padmount transformer, then the Customer shall make arrangements at his or her expense to receive ServIce at prImary vo age. c. THREE-PHASE SERVICE (OVER 2,000 VOLTS) The follo;ving three-phase primary voltage may be available as an isolated Service for a single Applicant; and where that Applicant's Demand Load justifies such voltage. The determination will be made by CPAU. Normal Voltage 4,160 12,470 Minimum Demand Bank Installed 500kVA 1,000kVA Maximum Demand Load Permitted 15,000kVA 15,000kVA Note: 4,160 volt Services will not be furnished for new Services. 7. TEMPORARY SERVICE Temporary Service is Electric Service which, in CP AU's opinion, is of an indefinite duration at the same location, or for operations of a speculative character or of questionable permanency, or any other Service which is estimated to last less than one year. CPAU will furnish Temporary Service if the furnishing of such Service will not create undue hardship for CPAU, or its Customers, and the following conditions are met: a. The Applicant for such Temporary Service shall apply for Service on an Application CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 7 DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 form provided by CPAU Engineering and shall pay to CPAU in advance the cost of installing and removing any facilities necessary in eonnection with the furnishing of such Service by CPAU. b. Eaeh Applicant for Temporary Service shall prepay a Temporary Service Fee in accordance with Electric Service Connection Fees Rato Schedule E-15. c. Nothing in this Rule and Regulation shall be construed as limiting or in any way affecting the right ofCP AU to collect from the Customer an additional sum of money by reason of the Temporary Service furnished or to be furnished or removed hereunder. d. If the Temporary Service connection time exceeds one-year, the Applicant shall apply for an extension of the Temporary Service. The Director of Utilities or his/her desIgnee will determine jf tire Set v ice shottl:d be !eelassified as a pel'fflsneBt 8erviGe. S. SERVICE DOWNSTREAM OF METER CPA U assumes no duty or liability for inspecting, validating or approving the safe operating condition of the Customer's Service, appliances, or equipment downstream of the Utility Meter. C. FIBER OPTIC SERVICE Fiber Optic Service includes the custom construction and licensing of single mode Fiber routes between points within the City of Palo Alto. It is the Customer's responsibility to establish all electronic devices and networks required to pass data over their licensed CPAU Dark Fiber routes. 1. LICENSING SERVICES All Dark Fiber routes are licensed in accordance with the currently approved Dark Fiber Rate Schedules, and in compliance with the Utilities Rules and Regulations. See Rule and Regulation 26, "Special Fiber Optic Utility Regulation," regarding special Service requirements. All CPAU fibers terminate within the jurisdictional boundaries of the City of Palo Alto. 2. OTHER SERVICES CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-201 0 SheetNoS DESCRIPTION OF UTILITY SERVICES CPAU offers custom Dark Fiber construction and ancillary Services such as Fiber Optic cable splicing, engineering feasibility studies, and when specifically requested by the Customer, multimode Fiber cable installations. 3. QUALITY Dark Fiber routes in the City of Palo Alto comprised of single mode Fiber comply with generally accepted industrial standards and specifications. All construction is done using industry accepted techniques and procedures. All constmctedroutes are Performance Tested to assure the industry quality standards are met. D. W,:\TER SERVICE 1. SOURCE OF SUPPLY CP AU's primary source of Water is the Hetch Hetchy aqueduct system, managed by the San Francisco Public Utilities Commission (SFPUC). CPAU wells also provide Emergency supply. See Rule and Regulation 21, "Special Water Utility Regulation" regarding special Service requirements. 2. QUALITY Hardness generally varies between 1 and 4 grains per gallon depending on the source. An analysis of the mineral content of the Water is available upon request from CPAU Engineering. 3. PRESSURE Water pressure varies from 30 to 125 pounds per square inch. CPAU maintains an average of 50 pounds per square inch, with the maximum and minimum pressures being experienced at the lower and higher elevations of the Distribution System. CPAU assumes no responsibility for loss or damage due to lack of Water pressure but agrees to furnish such pressures as are available in its general Distribution System. Iflow Water pressure occurs due to additional on-site development, it shall be the responsibility of the property owner to replace the existing Water Service with a new Water Service designed tor the current site. All costs of the required new Service upgrade shall be borne by the property owner. -==:-~-=-c-c:-:::~.--.. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 9 DESCRIPTION OF LIILlTY SERVICES RULE AND REGULATION 3 4. TREATMENT CPAU currently does not treat Water supplied by the SFPUC. The pH of the Water supplied is adjusted by the SFPUC to reduce its corrosive action. 5. SERVICE DOWNSTREAM OF METER E. GAS CPAU assumes no duty or liability for inspecting, validating or approving the safe operating condition of the Customer's Service, appliances, or equipment downstream of the Utility Meter. 1. TYPES OF SERVICES CP AU offers two general types of Gas Service: Full Service and Gas Direct Access Service. Full Service includes Gas supply, transport, and Distribution Services. Gas Direct Access Service is an unbundled Service where CPAU provides Distribution Services and outside Gas Service Providers supply Gas-conunodity and transport. In order to initiate Gas Direct Access Service, Customers must complete a Gas Direct Access Service Request form. Gas Service Providers will be required to execute a Gas Service Provider Agreement (GSP A). Operational requirements as well as delivery specifications, administrative fees, security deposits, Metering requirements and other requirements will be addressed in the GSP A. 2. KIND AND HEATING VALUE CP AU purchases natural Gas from several/various natural Gas suppliers. The heating value of natural Gas supplied varies depending upon the Gas fields being drawn upon. At times of insufficient supply, some artificial Gas may be supplied or mixed with the natural Gas. The average monthly heating value in British Thermal Units (Btu)-dry basis per cubic foot of the natural Gas served may vary within the limits of 750 to 1150 Btu. This average heating value is converted to a Therm factor for use as one of the factors used in ealculating a eomposite multiplier for billing purposes. The Therm factor will be based upon the heat factor used by CPAU's supplier of natural Gas for the preceding month. Gas is supplied by CPAU either at stsndard "low pressure" or at "medium pressure". Low CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 10 j i , DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 pressure Service is available at all points where Gas is supplied. Where available from existing high pressure mains, at the option of CP AU, high pressure Service may be supplied. However, CPAU reserves the right to lower the pressure or to discontinue the delivery of Gas at high pressure. The standard pressure for low pressure is seven inches of Water Column (WC), which is approximately 114 pound per square inch (psi) above atmospheric pressure. In limited circumstances, increased pressure may be provided for domestic use at 14" Water Column. This increased pressure will only be provided for domestic use if the houseline size required is greater than 2" diameter, or CPAU determines, based upon satisfactory information from the manufacturer, provided by the Customer, that an appliance to be located in the residence requires increased pressure at the inlet that carmot be obtained by resizing or relocating the house line. Increased pressure may be provided for commercial uses only if the use of the houselinesize required is greater than 4" diameter, or evidence as described above estahlishes that equipment on the site teqtthcs iUClellsed plesstlte !It the il'l:!et that eannet lle obtained by resizing or relocating the houseline. For commercial uses, the available pressures are 7" WC, 14" WC (approximately 112 psi), I psi, 2 psi and 5 psi. All increased pressure above 7"WC requires review and approval of the Engineering Manager, a plumbing permit and testing of the existing Gas piping with a building Inspector present in accordance ",-jth the latest adopted version of the California Plumbing Code See Rule and Regulation 22, "Special Gas Utility Regulations" regarding special Service requirements. 3. DETERMINATION OF TIIERMS TO BE BILLED The unit of measure for billing is the Therm which is defineu as the quantity of Gas having a heating value of 100,000 Btu. Gas Meters measure volume of Gas in ccf at ambient temperature and pressure conditions. Therms are derived from the metered data by subtracting the Meter reading for the previous reading cycle from the current reading. The difference (uncorrected cef) is multiplied by the pressure factor required to convert the measured consumption volume to a standard volume (at standard temperature and pressure conditions). This standard volume, in pressure-corrected cof, is then mUltiplied by the Therm factor (a variable determined by periodic analysis of ('1' AU's Gas supply) to produce the final number ofTherms billed. The composite correction factor (the product of the Therm factor and the pressure correction factor) is shown on bills under the heading "multiplier." CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-201 0 Sheet No 11 j 1 4. DESCRIPTION OF UTILITY SERVICES RULE AND REGULATION 3 SERVICE DOWNSTREAM OF METER CPAU assumes no duty or liability for inspecting, validating or approving the safe operating condition of the Customer's Service, appliances, or equipment downstream of the Utility Meter. F. WASTEWATER COLLECTION AND TREATMENT 1. COLI.ECTION CPA U operates and maintains a Wastewater Collection System sepatate from the storm and surface Water Collection System. A connectIOn to tlie Wastewater Collection SystelIl is required for all water users where wastewater service is available. For the disposal of Wastewater from basements and floors below ground level, it will be neecssary for the Customer to provide pumps or ejectors for satisfactory drainage, as approved by the Water-Gas-Wastewater Engineering Manager. If the elevation of the basement floor is above the rim elevation of the next upstream manhole, Applicant shall provide a survey by a licensed Civil Engineer indicating the elevations of the basement floor and the rim elevation of the next upstream manhole. Submission of this survey and approval by the Engineering Manager is required for exemption from the pump/ejector requirement. 2. REGULATION Chapter 16.09 of the MuuicipaJ Code regulates the discharge into the Wastewater Collection System of substances other than domestic Wastewater. See Rule and Regulation 23, "Special Wastewater Utility Regulations" regarding special Service requirements. 3. TREA TMENT The collection system transports the Wastewater to thc Palo Alto Regional Water Quality Control Plant for treatment. At this tertiary treatment plant, the City of Palo Alto processes the Wastewater from Mountain View, Los Altos, Los Alto Hills, Stanford University, and CITY OF PALO ALTO UTILITIES RULES AND RIWULATIONS Issued by the City Council Effective 6-1-20 I 0 Sheet No 12 DESCRIPTION OF UTILITY SERVICES RULE Ac"'lD REGULATION 3 East Palo Alto Sanitary District, as well as its own. The treatment is perfonned in accordance with the National Pollution Discharge Elimination Permit issued by the San Francisco Bay Area Regional Water Quality Control Board before the treated water is discharged into the San Francisco Bay Estuary. 4. LIMITATION OF SERVICE CPAU reserves the right to limit the size of connection and the quantity of wastes disposed and to prohibit the use of the sewer for disposal of toxic or hazardous wastes detrimental to the Wastewater system or treatment plant. G. REFUSE AND RECYCLING COLLECTION 1. REGULATION All solid waste and Recyclable Materials are governed by Chapter 5.20 of the Palo Alto Municipal Code, regulations promulgated by the City Manager pursuant to Chapter 5.20, these Rules and Regulations and the contract between the City and the City's Colleetor. See Rule and Regulation 24, "Speeial Refuse and Reeycling Regulations" regarding special Service requirements. 2. REFUSE COLLECTION The City's Collector provides collection of solid waste, Recyclable Materials, compostables and Yard Trimmings. A minimum of one collection per week of solid waste is required of all occupied Premises. An occupied premise is one to which Water, Gas and/or Eleetric Service is rendered. The automatic solid waste Service level is one Standard Container for Residential Customers and two Standard Containers for Commercial Customers The minimum Service for Residential Premises is one twenty gallon can or wheeled cart provided by the City's Collector. The City's Collector will provide wheeled carts at Customer's request for curbside solid waste collection, which are subject to the same rate structure and volume capacity as the Standard Container. Customers opting for a wheeled cart must use one provided by the City's Collector-to ensure compatibility with collection vehicles. Contents of wheeled carts shall not exceed a weight of 200 pounds. -::C=IT=YC::-O~=F-=P-C-AL~O:::--CA-=L-=T::::O-------------------···---··- UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 13 DESCRIPTION OF UTILITY SERVICES RULE AND REGULA nON 3 Each Customer shall receive collection Service on a City specified day of each week. Solid waste in excess of the Service level subscribed by the Customer will be removed by the City's Collector, for an additional Charge, upon Customer request or notification. Customers exceeding their subscribed Service level repeatedly are required to subscribe to additional collection Service at the City-established rates. H. STORM AND SURFACE WATER DRAINAGE 1. RESPONSIBILITY AND PURPOSE The City of Palo Alto Public Works Department is responsible for all Drainage Facilities in the street and public right of way that collect storm and surface Water and convey it to the major channels and creeks within the jurisdictional boundaries of the City of Palo Alto. Examples include curbs and gutters, catch basins, pipelines, culverts, street, channels and pumping stations. The purpose of the Storm and Surface Water control facilities is to improve the quality of control, or protect life or property from any storm, flood or surplus waters. See Rule and Regulation 25, "Special Storm and Surface Water Drainage Regulations," regarding special Service requirements. 2. STORM DRAINAGE FEE A Storm Drainage fee shall be payable to the City monthly by the owner or occupier of each and every developed parcel in aecordance with Rule and Regulation 25 . CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS J ssued by the City Council (END) Effective 6-1-2010 Sheet No 14 APPLICATION FOR SERVICE RULE AND REGULA TION 4 A. APPLICATION FOR SERVICE 1. These Rules for Service apply to all Utility Services. Electric, Fiber Optics, Water, Gas and Wastewater Collection Utility Services are provided by the City of Palo Alto Utilities Department (CPAU), and Refuse & Recycling, and Stonn & Surface Water Drainage Services are provided by the City of Palo Alto Publie Works Department. Application for all Services is bandied through CPAU. 2. An Applicant's request for Service does not bind the City to serve except under reasonable conditions, nor does it bind the Customer to take Service for a longer period than the minimum requirements of the applicable Service. 3. CPAU will require each prospective Customer to provide any infonnation that may be reasonably needed to [wnist Ser vice ill adllrinisteI the Aee6t!!tt. This iBfol'Hlatlon Hl~r include, but is not limited to, the following: For Residential Customers: a. Legal name(s) of Applicant. b. Name of a spouse, domestic partner or other Person(s) identified as a responsible party for the Account by the Applicant and authorized to access and managc the Applicant's Utilities Account. Without the addition of an authorized responsible party, access and management of the Utilities Account will be restricted to the Applicant/Customer. c. A Customer's surviving spouse, domestic partner or estate executor can be added to the Account upon furnishing proof of the Customer's death or incapacity. A surviving sibling or other family member will be required to apply for a new Utility Account. For Commercial Customers: d. Legal business name. e. Responsible party for Utilities bill payment. f. Address of Premises to be served. Forall Customers: g. Effective date of Service. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 1 APPLICATION FOR SERVICE RULE AND REGULATION 4 h. Physical address to which bills or other communications are to be mailed or delivered. i. Whether Premises have becn previously served. If the Applicant requires Service upgrades, Fiber Optic installations, and/or new meter installs, Utility Services will be installed between 30 and 45 days following rceeipt of full payment. j. Whether Applicant is the property owner, agent or tenant of Premises to be served. k. Purpose for which Service is to be used for North American Industry Classification System reporting purposes. 1. Rate Schedule desired if an optional rate is available. m. Identifiers, unique to the Applicant or Customer, are required to establish credit with CP AU to manage the security of the Account, maintain communication with the Customer, and allow for collection action in thc event of payment default. These include: 1. Social Security Number 2. California Drivers License Number 3. Current Passport Number ·4. Employer Name 5. Business Telephone 6. Primary Contact Telephone Number 7. Alternate Contact Telephone Number 8. Email Address (if Customer requests electronic communication) 4. Applicants for Commercial Service at more than one location shall be required to fmnish information and establish credit for eaeh location in accordance with section A.3 and Rule and Regulation 6 (Establishment and Re·establishment of Credit). 5. The Applicant and additional responsible parties on the same Application for Service or established Account shall be jointly and severally liable for Utility Services supplied. Only· one bill will be rendered for such joint Service. 6. A tenant who opens an Account for a metered Service serving more than one dwelling will be required to provide a letter in writing to CP AU that he or she understands that the Meter(s) serves additional dwellings and that he or she is willing to accept responsibility for all Charges on said Meter(s). Otherwise, the Account shall be in the name of the owner or property manager. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6·1·20}O Sheet No 2 APPLICATION FOR SERVICE RULE M'P REGULATION 4 B. CHANGE IN CUSTOMI<:R'S EQUIPMENT OR OPERATION 1. Customers shall give CPAU written notice of any material changes in the size, character, or extent of Utilities equipment or operations for which the City is supplying Utility Service before making any sueh change. 2. Notwithstanding any Rule and Regulation herein to the contrary, no change or alteration of any Utility Service, agreement, connection. or facility, including any installation or reinstatement thereof, shall be made or permitted by CP AU where the purpose or effect would be to serve, facilitate or make possible a use or occupancy of a structure or other condition which is or would be in violation of the Zoning Ordinance, the Building Code or any ordinance of the City of Palo Atto. C. SERVICE WITHOUT PROPER APPLICATION Anyone using Utility Services, without having first complied with the requirements for Service, will be held liable from the date of the first Service as determined by the City. .Failure to pay accumulated Charges may result in discontinuance of Service without further notice. D. RIGHTS OF WAY The City shall not be required to connect with, or render Service to, an Applicant unless and until the Applicant has obtained or been granted all necessary Utility operating rights, including rights-of-way, easements, and permits. E. RESALE PROHIBITED 1. Customer shall use Services only for the purposes specified at the time of application for Service. Utility Services shall not be resold except as provided in this Rule. 2. Premises that are receiving Service in conflict with this Rule as of the ef1ective date of this Rule may continue to receive Service under such conditions if so authorized in writing by the City. -:-::-::--:c .. -_ .. ---.-------------- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 3 APPLICATION FOR SERVICE RULE AND REGULATION 4 3. Sub-metering shall be considered sufficient evidence that Utilities are being resold, with the exception of Provision in Section F.l. "SUBMETERING". F. SUBMETERING 1. Property owners may bill tbe cost of providing Services to individual tenants. Under no circumstances can the total costs of the Utility Services allocated to tenants exceed the costs of the Utility Services billed to the property owner by the City. A property owner must disclose all information used to determine a tenant's Utilities bill to the tenant upon request, including copies of past bills. Resolution of Utility bill disputes between property owners and tenants can be mediated through the City of Palo Alto, Community Serviccs Department, Human Serviccs Division's Palo Alto Mediation Program's Mandatory Response Program. 2. Those who license Fiber Optic Services may use Fiber Optics to serve themselves or third parties; however, compliance with all Rules and RegUlations, and payment of all fees IS the responsibility of the license holder. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by tbe City Council (END) Effective 6-1-2010 Sheet No 4 , , 1 ] A. SERVICE CONTRACTS RULE AND REGULATION 5 TYPES OF SERVICE CONTRACTS For all Utility Services provided, the City may require a written agreement for new or existing Customers. Contracts may apply to standard Service offerings or custom or special Services. The following is an illustrative list of special Services that may be thc subject(s) of a contract. Additional Services may require contracts at the discretion of the Director of Utilities. 1. Line Extensions 2. Temporary Service 3. Special Facilities 4. Utility Service to special districts and institutions 5. Work performed for other agencies at their expense 6. Transporting Gas to Customers on behalf of Gas Service Providers (GSP) 7. Transmission service 8. Special Metering andlor Billing Services 9. Special Energy Services 10. Long-term Service agreements greater than 3 years 11. Loans and leases to Customers to finance efficiency improvements or to improve power reliability at a Customers' site 12. Standby Service 13. Purchase, lease, installation, connection or maintenance of on-site or distributed generation 14. All Fiber Optic Services B. CONTRACT APPLICATION PROCEDURES 1. Customers shall complete and execute applicable formes) or letter(s) as necessary. 2. Depending on the type of Service contract and at the request of CPAU, Customers shall request consideration for a special contractual agreement in writing to the Director of Utilities and/or the Director of Public Works specifYing their objectives, including the desired term of the contract. 3. Customers shall pay all applicable fees and deposits. 4. Customers shall comply with the City's insurance requirements. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council EffectiVe 6-1-2010 Sheet No 1 SERVICE CONTRACTS RULE AND REGULATION 5 C. CONTRACT PRICING GUIDELINES 1. Revenues realized from eaeh contract will, at a minimum, recover all applicable costs over ilie tenn of the contract. 2. Rate arrangements differing from those offered in the current and successor Rate Schedules will not shift costs to the other Customers in the short-or long-tenn. 3. For Electricity and Gas contracts, only ilie commodity portion of the rate will be established by contract under custom commodity rates and fixed-tenn commodity rates. Rate Schedule cost components such as Electric distribution, Gas transportation, administrative fees, public benefits, Tax, and oilier non-bypassable Charges may be changed by Council action at any time and will be equivalent to the corresponding Charges contained on applicable full-service Rate Schedules. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by ilie City Council (END) Effective 6-1-2010 Sheet No 2 ESTABLISHMENT AND REESTABLISHMENT OF CREDIT RULE AND REGULATION 6 A. EST ABLISH.1\fENT OF CREDIT FOR RESIDENTIAL SERVICE The Applicant's credit with CPAU shall be established upon CP AU verification of either of the following: a) sufficient cash deposit as required by Rule and Regulation 7 (Deposits); or, b) two or fewer ten-day past due notices within the last twelve consecutive months of prior Utility Service, if the Applicant has been a Customer of CPAU within the past two years. B. ESTABLISHMENT OF CREDIT FOR COMMERCIAL SERVICE The Applicant's credit with CPAU will be established upon CPAU verification of either of the folio wing. a) sufficient cash deposit as required by Rule and Regulation 7 (Deposits); or, b) a Certitlcate of deposit drawn on a local bank or savings and loan association, or a surety bond of equal or greater value than the cash deposit. C. REESTABLISHMENT OF CREDIT 1. An Applicant who has been a Uility Customer and whose Service has been discontinued for any rcason, including failure to pay Utility bills, may be required to reestablish credit before Service is resumed, by making a cash deposit and by paying all outstanding past due bills. Applicants for Residential Service may not be denied Service for failure to pay outstanding past due bills for commercial classes of Service. 2. A Customer who's Utility Service is terminated for non-payment will be required to pay reconnection fees (Utility Rate Schedule C-I), all outstanding past due bills, and provide a new cash deposit (Rule and Regulation 7, Deposits) prior to the reestablishment of Service. 3. A Customer may be required to reestablish credit in accordance with tWs section if the conditions of Service or basis on which credit was originally established have, in the opinion ofCPAU, materially changed. 4. If a Customer files for bankruptcy protection nnder Chapter 7, Chapter 11, or Chapter 13, the Customer shall be required to re-establish credit. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Conncil Effective 6-1-2010 Sheet No 1 1 1 ! 1 1 l D. ESTABLISHMENT AND REESTABLISHMENT OF CREDIT RULE AND REGULATION 6 CUSTOMER CREDIT RATING SYSTEM 1. CPAU Creditworthiness Ratings are based on the Customer or responsible party's payment history. Adequate Creditworthiness is a requirement for Serviee ,for the Applieant or responsible party for the Account. The creditworthiness of an Applieant or responsible party is established by the Applicant's or Customer's CPAU payment history and determines when a security deposit is required to maintain the Account in good standing. New Applicants begin Service with an "Excellent" Creditworthiness rating. Failure to pay in full or late payments automatically results in erosion of Creditworthiness ratings. Similarly, continued good payment history over time improves the rating. Creditworthiness ratings are established and maintained by the City of Palo Alto forinternal use only and are not reported to external cledil lepUI ling agelIcies. CREDITWORTHlliESS RATING I Credit , Maximum Points Allowed Worthiness i Status I Excellent 0-23 I Good 24 -43 , Average 44 -75 lBelo~'A verage 76 -999 2. Creditworthiness reports are updated in the CP AU billing system manually or automatically by different business transactions such as when a payment is returned for insufficient funds, or when dunning notices (past due, disconnection warning, and write-off of Account balances) are issued. 3. Creditworthiness points are adjusted or eliminated by the City of Palo Alto if erroneous Charges for a past-due notice or returned payment are corrected by CPAU. (END) CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 2 DEPOSITS RULE AND REGULATION 7 A deposit is required for a new Application for Service. A deposit is also required for reconnection after tennination of Service. Deposits are credited to Accounts upon termination of Service, or after 36 months of good payment history, whichever comes first. A. AMOUNT OF DEPOSIT 1. The amount of deposit required for a Residential Account shall be set forth in Customer Deposits Rate Schedule C-2, with each separate Account number requiring a separate deposit. 2. The amount of de osit required for a Commercial Account shall be determined based on estimated Utility Services Charges for a three-mon perlO. 3. Deposits for Commercial ACCOWlts may be increased if the Customer's usage substantially differs from when Service was first established. 4. Deposits can be in the fonn of a Certificate of Deposit ata local financial institution or cash. B. RETURN OF DEPOSIT 1. Upon discontinuance of Service, CPA U will refund or credit any remaining deposit balance in excess of unpaid CP AU Charges. 2. CPAU, at its option, may refund a Customer's deposit by drdft or by applying the deposit to the unpaid balance on the Customer's Account. 3. If an existing Customer establishes Service at a new location, CP AU, at its option, may apply an existing deposit for the new Account toward the deposit obligation for the new Account. 4. CPA U will not pay interest on Customer deposits. CITY OF PALO ALTO UTILITIES RULES Al'.'D REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No 1 ACCESS TO PREMISES RULE AND REGULATION 8 Meter access is a condition of Serviee. CPAU, its agents, and employees shall have the right of ingress to or egress from the Customer's Premises as reasonably required for meter reading, performance of necessary maintenance, repairing, inspecting, testing, installation, removal or replacement of its property and the exercise of any and all rights secured to it by Law. 1. If any such equipment is located within a locked area or enclosed, CPAU must be furnished access. The Customer must supply CPAU with a key to any gate/door or remove any obstacle to free access to the Meter by CPA U personnel. In the event the Customer is not the owner of the Premises occupied, the Customer shall obtain all such permissions from the Premises owner. 2. CPAU, its agents, and employees will make reasonable efforts to maintain Customer security while on the Customer's PremISes. 3. Water, Gas, and Electric Meters are the property ofCPAU, and CPAU may take such legal action as is necessary to gain access to the Premises for the purpose of terminating Service or retrieving such Meters. 4. Where Customer's denial of access has prevented inspection of the Meter, CPAU may discontinue Service after written notice to the Customer. 5. If CPAU is unable to read the Customer's Water, Electric, and/or Gas Meter due to conditions imposed by the Customer or created on the Premises, CP AU may, at its option, estimate the Customer's Meter Read for up to three months. 6. If CPAU or its representative (Meter Reader or Utility Field Service Worker) is denied access to its Meter(s) for greater than three months, CPAU may require the Customer to move the Meter(s) to a location on the Premises that shall be accessible to CPAU personnel for purposes of furnishing or maintaining Utilities. The cost to relocate Meter(s) for Utilities access shall be borne by the Customer. 7. CPAU will notify the Customer by registered mail that Meter access has not been possible for the prior three months. If the Customer does not acknowledge receipt of the registered mail within a two week period, and indicate an intention to provide access, then, a notice of CITY OF PALO ALTO UTILITIES RULES Al~D REGULATIONS Issued by the City Council Effective 06-1-2010 Sheet No. 1 j 1 1 1 j j 1 8. ACCESS TO PREl\USES RULE AND REGULATION 8 disconnection will be sent to the Customer. Such acknowledgment by the Customer shall be in writing or by calling the CPAU telephone number provided to the Customer in the registered notification maiL Failure to relocate such Meters within 90 days of receipt of notice from CP AU of the requirement to relocate the meter(s) will result in discontinuance of Service. Service discontinued under this provision will not be restored until the Meter relocation has been completed and has successfully passed such inspections as may be required by both CPA U and the Planning Department's Regulations. (END) CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 2-1-2010 Sheet No. 2 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE A1'<1) REGULA nON 9 A. CUSTOMER-INITIATED TERMINATION OF SERVICE 1. A Customer requesting termination of Utilities Scrvice(s) shall notifY the CP AU Customer Service Office at least three working days beforc the Service termination date. Receipt of such notice is sufficient to terminate the obligation of CPAU to render Service after the effective date of such change, and will also terminate the Customer's responsibility for bills for Service supplied to the Premises which are consumed beyond that date. A Customer vacating a Premise to move to another Premise served by CPAU, but wishing Service to continue beyond the date vacated, shall provide an effective date of termination to the CPAU Customer Service Center at the time of the request for establishment of Service for the new Premise. The Customer is responsible for all Service supplied until the effective date of the termination and shall provide a forwarding address for billing purposes. 2. A Customer may designate a third party to receive notice of termmation or oUier matters affecting the Provision of Service. CPAU will not affect termination of Scrvice until five Business Days after Provision of notice to the third party. B. CPAU-INITIATED DISCONTINUANCE OF SERVICE CP AU may discqntinue Service when an existing Customer, through action or inaction, has not complied with Utility Service requirements as stated in these Rules and Regulations. CPAU will discontinue Service as a last resort. Actions that warrant discontinuance of Service include, but are not limited to, the following: 1. Use of Utility Services without having first complied with the requirements fur Service. Customers will be 1 iable for deposits, fees and payment for Services from the date of initial Service as determined by CPAU, up to the maximum period allowed by Law. 2. Customer vacating of Premises without notification to CPA U. 3. Tanlpering with CPAU equipment or property. Customer shall be liable for willful tampering, modification, or damage to Utilities equipment, plant, cables or property, including Metering devices. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 1 i ! ·1 1 I 4. DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 , Nonpayment of bills or any proper Charges from special fees, licensing agreements, or loans, or, returned check(s) due to insufficient funds in Customers bank account; failure to establish credit, provide adequate credit infom1ation, or failure to maintain minimum eredit requiring additional Customer funds to increase deposit. C. PROCEDURES FOR CPAU-INITIATED DISCONTINUANCE OF SERVICE 1. Prior to discontinuance, CP AU shall provide two notices to the Customer: a. 10 Day Disconnect Notice: The first "Disconnect Notice" will allow a minimum of 10 days from the date it is issued for the Customer to pay the overdue amount and avoid termination of Service. b. 48 Hour Disconnect Notice: If payment is not received within the -IOday period, a second Disconnect Notice will be delivered to the Customer's Premises and notify the Customer that payment must be received within 48 hours or Utilities Services will be terminated. Ifpayment is not received within the 48 hour period, Utilities Services may be discontinued without further notiee. The forty-eight (48) hour notice of termination of Service will include: the name and address of the Customer whose Aceount is delinquent, the amount of the delinquency and required payment amount to bring the Account to a zero balance; the Customer proeedure to pay the Account balance or to make arrangements for payment with CPAU to avoid termination; the date payment or arrangements for payment is required in order to avoid termination; and, the procedure for the Customer to obtain information on the availability of financial assistance including local, state, or federal sourees, 2. A Customer's Utility Service will not be discontinued for nonpayment of bills until the amount of any deposit made to establish credit has been fully absorbed by past due and current Charges. See Rule 7 "Deposits", for the deposit requirements necessary to restore Utility Service that has been terminated by CPAU for non-payment of bills. 3. A Customer's outstanding Account balance may be transferred to another Account in the same class of Service in that Customer's nan1e at another location served by CP AU. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 2 DISCONNECTION, TERMINATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 4. In order to avoid termination of Service, CP AU may, at its option, extend payment arrangements for the unpald Account balance to accommodate a Customer's financial situation. If the Customer fails to meet the terms of the payment arrangement, the outstanding balance will become immediately due and payable, and subject to termination after expiration of a 48 hour "Disconnect Notice". 5. Customers having Service terminated for non-payment will have their Accounts referred to a co\lection Agency when past-due balances exceed 180 calendar days. 6. Residential Electric, Water, and Gas Services will not be terminated for nonpayment of a bill on any Friday, Saturday, Sunday, legal holiday or at any time during which the Utilities Customer Service Center is closed. 7. Utility Service will not be terminated for nonpayment of a bill issued to correct Charges previously incorrectly billed unless and until the correct bill becomes past due. 8. Any Utility Service will not be terminated for nonpayment of a disputed bill during investigation or review by CPAU. The non-disputed portion of the Utility bill will remaln due and payable. 9. Qualified customers in need of assistance with bill payment for their Utility Service due to a reduction in household income as a result of a member of the household being called to active duty status in the military may apply for shut off protection for a period of 180 days, pursuant to Military and Veterans Code Sections 827 and 828. D. PRIOR NOTICE EXCUSED IN CERTAIN SITUATIONS CPAU may immediately discontinue Utility Services, without notice, for any of the folloVling reasons: 1. Theft of Utility Service 2. Willful waste of Water CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 3 DISCONNECTION, TERt"'INATION AND RESTORATION OF SERVICE RULE AND REGULATION 9 3. Unsafe wiring or equipment on Customer Premises or wiring or equipment that fails to meet CPAU standards or applicable codes and regulations. CPAU reserves the right to inspect if there is reason to believe that unsafe conditions exist. If the Customer finds Utility Service installation to be defective, the Customer must notifY CPA U immediately. 4. Denial of CPAU agents or employees' reasonable access to Premises or for the installation, inspection, maintenance, repairing, testing, or removal of CP AU equipment or facilities located upon such Premises. 5. Use of Customer equipment that imposes an electrical Load adversely affecting CPA U' s Distribution System operation, Service capacity, or Service to its other Customers. Any Customer that operates Electric equipment including, but not limited to, pumps, welders, furnaces, compressors or other equipment where the use of Electricity is intermittent, and causes significant voltage fluctuations or electromagnetic interference to other Customers, must reasonably lImn such ImpactS or interference UpOIl request by C:I'AU. Tire CustOillCl may be required to permanently mitigate any ongoing disruption to the Electric Distribution System to a level established by CPAU as aeceptable, or avoid the use of such equipment. 6. Placement, construction, or maintenance of any structure, vegetation, debris, or other object upon the Customer's Premises that, in CPAU's judgment, impairs the ability to accurately read Meters, restricts aecess to Meter enclosures, or endangers the safe and reliable operation or maintenance of CP AU overhead or underground Electrical, Fiber Optic, Water, Gas and Wastewater facilities. F. RESTORATION OF SERVICE 1. CPAU will restore Service when the financial cause for ternlination or discontinuance has been rectified and payment has been made of all proper Charges due, including any reconnection Charges. 2. CPAU Vlill restore Service when it deternlines that the physical cause for termination or discontinuance has been rectified, and saie operating conditions have been restored, and the engineering and operations requirements for Service have beC11 met complying with CPA U Rules and Regulatious. (END) -==c---__ ,-----------------------------...... --- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 4 METER READING RULE AND REGULATION 10 CPAU will attempt to read Water, Gas, and Electric Meters at regular intervals with each Billing Period being approximately 27-33 days. A. BlLLING PERIOD 1. Under normal conditions, bills will be based upon actual Meter readings. In the event of Meter malfunction, lack of access to the Meter, or CPAU staffing limitations, the bill for a Billing Period may be based upon estimated Meter readings taken from the historical record of consumption at the Premises. To correct any inaccuracies arising from the use of an estimated Meter reading, CPA U will make reasonable efforts, but does not guarantee, that it will obtain a Meter reading for the following Billing Period based on an actual Meter 2. CPA U may estimate bills for unmetered Service, for Service from Meters which have been tampered with, or where access has been denied or impeded by the Customer, by the best available means which may include, but are not limited to: estimation by comparison to prior Billing Period for the same Premise and equivalent Billing Period for the prior year. Such bills shall be due and payable by the Customer. 3. When the estimated Meter reading is higher than the actual Meter reading, an adjustment will be made to the Customer's next regularly scheduled bill. B. MULTIPLE METERS FOR SAME SERVICE For the purpose of calculating Charges, each Meter on the Customer's Premises will be considered separately, and the readings of two or more Meters will not be combined, except as follows: 1. Wbere combinations of Meter Readings are specifically provided for in Rate Schedules or contract with the Customer; 2. Where CPA U' s operating convenience or necessity shall require the installation of two or more Meters on the Customer's Premises; or, 3. Unless aggregation of Accounts or Meters is authorized by Rate Schedule, contract, or a Rule and Regulation. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effcctive 6-1-20 I 0 Sheet No. I , 1 I C. METER READING RULE AND REGULATION 10 "CUSTOMER READS OWN METER" PROGRAM The "Customer Reads Own Meter" program allows Customers to be responsible for the reading of CPAU Meters located on their property. The Customer sends the MeIer readings to CPAU for entry into the computer billing system. It is the Customer's responsibility to furnish the readings to CP AU in accordance with the Meter reading schedule that CPAU will provide upon the Customer's entry into the program. Customer continuance on this program is at the discretion ofCPAU. 1. If a Customer reading is not received by CPAU in time for billing, an estimated read(s) will be made by CPAU, to facilitate billing. Failure by the Customer to consistently provide Meter readings shall result in termination of participation in the "Customer Reads Own Meter" program. 2. In the event the Customer fails to provide readings for two consecutive months, CPAO WlIl require the Customer to provide access to the Meters, or relocate them, at the Customer's expense, to an accessible location on the property, in accordance with such CPAURules and Regulations, procedures, and standards that apply to relocation of Service. 3. On an annual basis, CPAU will read the Meters for verification. For such purposes, Meter access by CP AU personnel at reasonable hours must be provided by the Customer. In the event access is denied, Rule 9 shall apply. D. METER READING ERRORS Under certain circumstances, CPAU will adjust a Customer's bill for reasons of accuracy. See applicable CPAU Rule II for a discussion of billing adjustments related to error or malfunction and back billing a Cmitomer for billing errors. 1. Meter reading errors may be brought to the attention of CP AU by the Customer or identified by a computer generated report as part of the billing review process. 2. When a Meter reading error has been identified, the Customer will be notified of the error. Adjustments will be based on the applicable Rule and Regulation. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No. 2 j j I j , A. BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 BILLING UNITS All metered billing units used for billing purposes shall be determined to the nearest whole unit. Such units may include, kW, kWh, kVA, kVar, hp, Therms, and/or ccf. B. PAYMENT OF BILLS CPA U issues bills to its Customers on a regular interval. Bills shall be deemed received upon physical or electronic delivery to Customer, or three calendar days following the deposit of the bill in the United States Mail to the Customer's billing address. Bills for CPAU Services are due and payable 20 calendar days following issuance of the bill statement. Bills unpaid after the 20 day period are considered delinquent ("past due"). If a Customer's payment is not received by CPAU after 25 days of bill issnance, the outstanding balance will be assessed a late payment Charge. For the convenience of Customers there are a number of ways to pay CPAU bills: 1. By enclosing the bill stub and check and mailing to: CPAU, P.O. Box 10097, Palo Alto, CA 94303-0897. 2. By enrolling in the Utilities Bank Draft Program. Payments will be drafted from a Customer's designated checking or saving account and automatically applied to the Customer's Utility Account for each current Billing Period. 3. By paying in Person at the Civic Center, Revenue Collections, 1st Floor, 250 Hamilton Avenue, Palo Alto between the hours of 8:00 a.m. and 4:30 p.m The City offices are closed on alternate Fridays. Customers should call 650-329-2317 to ensnre the office is open. Credit card payments are accepted at Revenue Collections. Customers should call to see which credit cards are accepted. Customers can pay delinquent bills with a credit card by phone by calling the Utility Customer Service Center during business hours. 4. Depositing the payment in the walk-up Night Depository Box in the front of the City Hall building on the Civic Center Plaza, or at the drive-up Night Depository Box in the Civic Center Garage, on "A" Level. 5. Enrolling at a financial institution or service company that can provide electronic payments CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 1 I C. BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 to CPAU on behalf of the Customer. BUDGET BILLING .PAYMENT PROGRAM The Budget Billing Payment Program establishes equalized monthly payments and is available to all Residential Customers who qualifY as set forth below: 1. Customers may join the Budget Billing Payment Program at any time providing the Customer Account balance is zero and the Customer has not been previously removed from the Budget Billing Program for non-payment. 2. A Customer electing to utilize the program shall agree to make monthly payments based on CPAU'g forward estimate of the Customers' Charges for the subsequent twelve-month period. 3. CPAU does not guarantee that the total actual Charges will not exceed, or be less than, its original estimate. Customers should review their Account on an ongoing basis and request changes to the budget billing amount in response to changes in their household usage. CPAU may require that Customers pay a revised monthly amount as a condition to continuing participation in the plan, if CPA U dctennines that substantial changes in Customer usage patterns or consumption has occurred. 4. CP AU will perfonn an annual true-up on Customer Budget Billing Accounts every twelve months. This will result in either a Customer credit for CPAU over-collection or an outstanding balance due from the Customer for under-collection by CPAU during the prior twelve months. D. DISCONTINUANCE OF BUDGET BILLING The Customer's Budget Billing Payment Program shall remain in effect, subject to review of the monthly payment amount, and shall tenninate when: 1. The Customer notifies CPAU to terminate participation in the Budget Billing Program; 2. CPAU notifies the Customer of the termination ofits Budget Billing Payment Program: CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 2 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 3. The Customer no longer takes Service at the Premises; or 4. The Customer owes an amount of two or more monthly payments. However, if the Customer eliminates the delinquency, removal from the program will not occur. Upon termination of either Utility Service or participation in the Budget Billing Payment Program, any amount owed by the Customer for actual Charges shall immediately become due and payable or any amount due to the Customer shall be refunded or credited. E. INSUFFICIENT FUNDS FOR PAYMENT 1. A Service Charge will be made and collected by the City of Palo Alto for each check returned by a bank to CPAU for the reason of insufficient funds in accordance with Rate Schedule C-l. 2. Unsuccessful Bank Drafts due to insufficient funds will be subject to late payment fees in accordance with Rate Schedule C-l. F. PRORATION OF BILLS 1. Bills for Utility Services will be prepared for each Billing Period in accordance with the applicable Rate Schedules or CPAU contract applicable to the Premises served. 2. Proration is intended to produce a uniform average unit cost for the commodity regardless of the number of days in the Service period. Services will be prorated if the number of actual Service days differs from the number of days in the applicable Billing Period. Electric Demand (kW) and Electric Power Faetor Charges will not be prorated. Proration will not occur for those Rate Schedules that contain Meter fees, connection fees, deposits, and other miscellaneous fees. 3. If Rate Schedules change during the Billing Period, Charges will be prorated on the basis of the number of days covered by the previous Rate Schedule and the number of days covered by the new Rate Schedule. G. DELINQUENT BILLS AND LATE PAYMENT CHARGES CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 3 BILLING, ADJUSTMENTS A,'1D PAYMENT OF BILLS RULE AND REGULATION 11 1. Utilities Charges incurred in the applicable Billing Period are due and payable by the "Due Date" indicated on the front of the bill statement. Bills unpaid by the due date are delinquent and a late payment Charge will added to the outstanding balanee as speeified in Rate Schedule C-l. 2. Residential and eommercial Accounts having unpaid balanees older than 180 days shall be subject to collection action by the City. Collection action may result in notifications to crcdit reporting agencies. 3. Late payment Charges may be suspended by CPAU if the Customer is withholding full or partial payment pending final resolution of disputed bilI. The late payment Charge may be waived by CPAU based upon the ultimate resolution of a disputed Charge. 4. Full or partial payments towards outstanding balances will be applied to the oldest outstandmg Charges. Failure to pay outstanding balances will result in late fees a:ad tennination of Service for non-payment. 5. In the event that a Customer donating to the ProjectPLEDGE Program has a delinquent bill, the late Charge percentage will not be applied to the amount of the Customer's pledge. However, the Customer's participation in ProjeetPLEDGE will be diseontinued after three conseeutive Billing Periods in which the Customer has not included their pledge amount in the bill. 6. Customers whose Utility bills include payments of principal and/or interest on loans from CPAU which are seeured by deeds of trust on real property shall be charged a late payment Charge when any current Utility bill includes an unpaid installment on such loan from a prior bill. Nothing in this Rule and Regulation shall be construed to alter in any way the duty of the Customer to pay any installment on a loan from CPAU when due, or to alter the rights of CPAU to enforce the payment of such installments. H. DISPUTED BILLS If bill accuracy is questione.! or disputed by the Customer, Customers shall request an explanation from CPAU within the current Billing Period or as soon as reasonably possible. After reviewing the disputed bill, CPAU will: 1. Issue a corrected bill to the Customer or reflect the correction on the bill in a subsequent CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effeetive 6-1-2010 Sheet No 4 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE AND REGULATION 11 Billing Period. 2. Detennine if an amortization period ("payment arrangement") for the Charge-in-question shall be provided by CP AU. Ifa payment arrangement is offered by CPAU, and agreed to by the Customer, Utility Services will not be discontinued for nonpayment while the Customer complies with the payment arrangement for the "past due" balanee ,and subsequent Utilities bills are paid on time during the payment arrangement period. 3. Advise the Customer that the bill is correct as presented. The Customer may choose, at the Customer's option, to have the Meter removed for testing under the Provisions of Rule 15 "Metering" and payment of the applicable fee found in Rate Schedule C-l "Exchange Meter for Accuracy Test". I. METERED SERVICE BILLING ERRORS AND ADJUSTMENTS Where a Customer has been undercharged or overcharged for metered Service, the period to be back billed or refunded shall not exceed 12 months. 1. When, as a result of either a CPAU or a Customer-initiated accuracy test, a Meter is found to register more than two percent (2%) fast, CPA U will refund the Customer the overcharge based upon the corrected Meter readings for the period the Meter was in use, or one year, whichever is less. Any applicable late payment will be waived. 2. When, as a result of a test, a Customer Meter is found not to register, or to register more than two percent (2%) slow, CP AU may bill the Customer for the undercharge base on an average bill. The bilI will be computed based on an estimate of the Customer's consumption during a prior month in the same season or on the c{lnsumption in the same period of the prior year. J. UNMETERED SERVICE BILLING ERRORS AND ADJUSTMENTS Where a Customer has becn undercharged or overcharged for uumetered Service, the period to be back-billed or refunded shaH not exceed 12 months. K. THEFT OF SERVICE \Vhcre there is evidence that theft of Utility Service has occurred, CPAU will retroactively bill, and CITY OF PALO ALTO UTllJITIES RULES MD REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 5 BILLING, ADJUSTMENTS AND PAYMENT OF BILLS RULE At~D REGULATION 11 collect any underpayment or nonpayment of Charges. The applicable period to assess Charges shall commence from the date it can be reasonably established the theft began to the date in which the underpayment was discovered and initially established. All underpayments or non-payments shall become immediately due and payable. Customers committing theft of Utility Service may be su~ject to legal action. L. WATER OR GAS LEAK CREDITS It is the Customer's responsibility to maintain their lines and equipment in a reasonable condition such that leaks do not occnt. CP AU shall not make bi11ing adjustments for Water, Gas or Wastewater Charges resulting from leakage in a line on the Customer Premises beyond the CPAU Meter, unless CPAU or other City staff were solely responsible for such leakage. M. REFUSE BILLING ERRORS, DISPUTES AND ADJUSTMENTS 1. Adjustments to the Refuse bill shall be requested to the City's Collector. Customers with adjustments unresolved by the City's Collector, may dispute their claim with the City's Public Works Department, Refuse. Billing adjustments will be resolved by following the City's Rules and Regulations, Chapter 5.20 of the Palo Alto Municipal Code and specific regulations promulgated by the City Manager pursuant to the authority established in Chapter 5.20. 2. When an error in billing has occurred, the date and cause of which can be reliably established where a Customer has been undercharged or overcharged, the retroactive billing adjustment shall not exceed one year. 3. Customers requesting solid waste or Recyclable Materials collection Services to be suspended shall obtain from the City a statement of non-occupancy status. The refuse bill shall be adjusted accordingly upon approval from the City. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No 6 A. GENERAL SHORTAGE OF SUPPLY AND INTERRUPTION OF UTILITY SERVICES RULE AND REGULATION 13 CPAU will make reasonable efforts to deliver continuous and sufficient Utility Serviee to its Customers, but CP AU does not guarantee the continuity or sufficiency of supply. CPA U will not be liable for Service intermption, shortage or insufficiency of Utility supply, or any loss or damage occasioned thereby. B. INTERRUPTION OF UTILITY SERVICE 1. When intermptions occur, CPAU ",ill endeavor to reestablish Service with the shortest possible delay consistent with the safety of its Customers, staff and the general public. 2. CP AU will have the right to suspend Service temporarily for the purpose of making repairs or im rovements to the s stem. When CPAU finds it necessary to schedule an interruption to its Service, it will, where feasible, notifY all Customers to be affect 0 e approxlma e time and the anticipated duration of the interruption. CP AU will endeavor to schedule interruptions at hours that will be least inconvenient to the Customers and consistent with economical Utility operations. C. SHORT AGE OF ELECTRICITY SUPPLY During times of threatened or actual shortage of supply, CPAU will apportion the available supply among its Customers based on operating conditions,. publie health and safety. The Director of Utilities is authorized to adjust Emergency Load shedding plans to reflect changes in personnel, Distribution Systems, Utility Services, or other fuctors, when, in the opinion of the Director of Utilities such adjustments will lead to better protection of the public health and general welfare. D. OVERSUPPLY OR POWER SURGES ON THE ELECTRIC DISTRIBUTION SYSTEM Power surges may occur due to conditions beyond the control of CPAU or its Customers. CPAU will make reasonable efforts to minimize power surges occurring on the CPAU Distribution System, but CPAU does not guarantee that power surges will not occur. CPAU recommends that Customers protect their connected Loads and equipment from powcr surges. CP AU shall not be liable for any loss or damage occasioned by power surges. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effcctive 6-1·2010 Sheet No.1 SHORTAGE OF SUPPLY AND INTERRUPTION OF lJTILITY SERVICES RULE AND REGULATION 13 E. FIBER OPTIC SERVICE INTERRUPTION CP AU will make reasonable efforts to deliver continuous Fiber Optic Service to its Customers, but it will not guarantee uninterrupted Service. CPAU will not be liable for interruption of Service or any loss or damage occasioned thereby. For interruptions over 72 hours, CP AU will pro-rate the monthly license fee based on a pro-ration of the time down. F. SHORTAGE OF GAS SERVICE CPAU may reduce, interrupt, or allocate Gas supply Services for operational reasons in the event of projected or actual supply or capacity shortages. CPAU will exercise good faith efforts to furnish and deliver continuous Service and a sufficient. q'llUltity oiGas to Customers, bllt CPA!! does not guarantee continui1y of Service or sufficiency of quantity. CPAU shall not be liable for any interruption, shortage, or insufficient supply, or any loss or damage of any kind or character cansed by such, if caused by Force Majeure or any other cause beyond CPAU's reasonable control. CPAU shall be the sole judge ofwhetherit is operationaIly able to receive andlor deliver Gas on its Distribution System. CPAU shall not be liable to the Customer for damages, or otherwise, as the result of any interruption, reduction, or allocation of Gas transportation capacity or delivery Service. CP AU may, in the exercise of reasonable judgmcnt, reduce receipts or deliveries of Gas in order to test, alter, modifY, enlarge, or repair any part of the Distribution System or any facility or property related to the operation of the Distribution System. In all such cases, CPAU shall give the Customers reasonable notice as circumstances will penni!, and CPAU shall complete such repairs or improvements as soon as practicable and with minimal inconvenience to Customers. In the event of localized constraints, Customers in unconstrained areas may continue to receive Service; provided, however that CP AU may take whatever steps it dctennincs are operationally necessary in the event a constraint on the Distribution System threatens Service to Customers. Reductions and/or interruptions of Gas Service to Gas Direct Access Customers is addressed in the Gas Service Provider Agreement. -=----------------~-~ ~-----.. --.. ------ CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 2 G. GAS CURTAILMENT PRIORITIES SHORTAGE OF SUPPLY AND INTERRUPTION OF UTILITY SERVICES RULE AND REGULATION 13 In the event of a projected or actual supply Curtailment, Customers ",ill be curtailed in the foilo",ing order of precedence: I. Large Commercial Accounts 2. Small Commercial Accounts 3. Residential AcCounts H. WATER SHORTAGE EMERGENCY RESPONSE During times of threatened or actual shortage of supply, CPAU 'hill activate the Water Shortage Contingency Plan, incorporated into the City ofPiilo Alto's Emergency Response Plan. These plans are consistent with both county and state Emergency planning procedures. During a short-tenn Water shortage Emergency, the City Water shortage response team is activated. Members include water, fire; planning, health, Emergency Services, public affairs, parks and recreations, and the City Manager's Office. This team has identified specific water-critical Customers such as hospitals, nursing facilities, and schools. An organizational structure is in place to deliver potable Water to distribution sites, activate Water purification equipment, employ standby generators and auxiliary pumps and use Emergency Water conveyance and supply storage facilities. During long-tenn water shortages due to drought, the Utilities Department 'hill implement a four stage reduction strategy. Reduction targets will be set for all Customer classes depending on the severity and duration of the shortage. Reduction targets will be elltablished by Council to provide a minimum of 50% of nonnal supply during a severe or extended Water shortage. (END) --------.--.. -----~--------------------- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 3 METERING RULE AND REGULA UON .15 A. OWNERSIDP AND RESPONSIBILITY OF METERING EQUIPMENT CP AU shall furnish, own and maintain all Meters, instrument transformers, phase shifting transformers, test switches, and connecting circuitry necessary for measuring Electricity used by the Customer. CP AU may, at its option, meter delivery to Primary Service Customers at Secondary Service voltage, and apply an adjustment factor to compensate. An accurate reeord will be kept by CPAU, or its designated Meter data management agent, of all Meter readings and such record will be the basis for determination of any bill rendered for Service. Should any Meter fail to register eorrectly the amount of commodity used by the Customer, the amount of such use will be estimated CPAU from the' best available information. B. METER INSTALLATIONS 1. WCATION a. All Meters will be installed by CPAU at a convenient place upon the Applicant's Premises approved by CPA U, normally not above ground -floor level, and so placed as to be at all times accessible for inspection, reading and testing. b. The Customer shall, at the Customers' own expense, provide a new and approved location for the Meter or Meters in order to eomply with the foregoing whenever the existing Meter or Meters beeome inaccessible for inspection, reading, or testing by reason of any ehanges made by the owner or tenant of the Premises. 2. MlJLTIPLE-OCCUPANCY BUILDINGS a. In all buildings in whieh Meters are required to be installed for various floors or groups or rooms in order to measure separately the electrical energy supplied to each of several Customers, all Meters will be located at one central point or as otherwise specified by CPAU. Each Meter position shall be clearly marked by the building owner to indicate the particular location supplied by it. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 1 METERING b. In buildings which are divided into two or more stores or other commercial Premises, Meters may be installed in the separate Premises provided no adjacent alleyway, common basement or other location accessible to all the tenants and suitable for the installation of a group of Meters exists. In such buildings, all wiring from CPAU's Point of Delivery to the individual Meters shall conform to City of Palo Alto Building Department requirements. 3. SEALING OF METERS All CPAU Meters will be sealed by CPAU and no such seal shall be tampered with or broken except by an authorized representative of CPAU. 4. ELECTRIC DEMAND METERS Generally, Demand Meters will not be installed on Loads with an estimated maximum Demand less than six (6) or eight (8) k W or eight (8) horsepower(hp). Demands of such lesser loads will be determined by a Load check. 5. ADDITIONAL METERING CP AU may, at its discretion and at its cost, install additional Metering for system quality control purposes. C. METER TESTS 1. Any Customer may secure a test of the accuracy of the Meter serving the Customer's Premises. Prior to the test, the Customer will be required to make a deposit with CP AU as specified in CPAU Rate Schedule C-l. The deposit will be returned to the Customer if the Meter is found by test to register more than two percent (2%) faster under conditions of normal operation. Otherwise, the deposit will be retained by CPAU to offset a portion of the cost of making such test. 2. The Customer has the right to require that the test be made in their presence, or a representative's presence at the Meter shop. A written repOlt giving the result of the test will be supplied to the Customer upon request within ten (10) days of the test. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No.2 METERING RULE A.ND REGULATION 15 3. Meters will be tested before their installation, except that in the case of newly purchased single phase Electric Meters, the manufacturer's test may be used as the installation test when CPAU's random test indicates satisfuctory test conditions for a particular manufacturer and a particular shipment. No Meter will be placed in Service or allowed to remain in Service if it is fonnd to have an error in registration in excess of two percent (2%) nnder condition of normal operation. D. MASTER METERING Separate Premises, even though o\\'l1ed by the same Customer, will not be supplied Water, Gas, andlor Electric through the same Meter (i.e. master Meter), except as provided herein. 1. RESIDENTIAL Customers for which Water, Gas, and Electric Master-metering was installed prior to December 31, 1982, may continue to obtain Service at a single Point of Delivery through a single Metering installation for two or more single-fumily dwelling units in the same building or for two or more multi-family dwelling buildings, provided such buildings are adjacent to each other on an integral parcel of land nndivided by a public highway, street, or railway. Requests for Master-metered multi-family Residential Service subsequent to December 31, 1982, will be evaluated and approved if central space conditioning is acceptable to CPAU. Developments with such central systems may continue to qualifY for Master-metering. 2. NONRESIDENTIAL CPAU need not serve Premises directly, but will provide Master-metered ('IllS SerVice, where any of the following conditions are met: a. The building will contain central heating, air conditioning, or central domestic hot Water and can be shown (using methods of cal cui at ion acceptable to CPAU) to be more energy efficient and at a more favorable cost-benefit ratio than would be the case if individual Metering were installed. b. The building is designed to be subdivided or modified after construction to meet CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 3 METERING RULE AND REGULATION 15 changing space needs of a number of tenants. 3. SEPARATE METERING IMPRACTICAL Where, in the sole opinion ofCPAU, it is impractical for CPAU to meter individually each Premise or space, CPAU may meter only those Premises or spaces that it is practical to meter, if any. 4. ESTABLISHING EXCEPTION The owner of the building shall bear the burden of proof satisfuctory to CP AU in establishing an exception for any of the above reasons. E. TOTALIZING METERING Totalizing though a single Electric Meter of the Electricity delivered by two or more separate Services will be considered if a Customer is served at primary voltage, has an estimated or actual Load in exeess of 3,000 kVa, and all Services serve a eontiguous site. Any exception to this provision must be explicitly addressed by a Rate Schedule or Customer Contract (Rule 5). CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No. 4 LINE EXTENSIONS RULE AND REGULATION 16 A. GENERAL CPAU will extend its Utility Service infrastmcture in Palo Alto along public roads and streets, and upon private property across which satisfactory easements or rights-of-way have bcen obtained by the Applicant. All design and construction costs associated with any necessary line extensions and facilities for subdivisions or other developments shall be paid by the Applicant. In addition, the Applicant is required to prepare all documents, in accordance with CPA U requirements, and pay all costs related to obtainin~ an easement or right-of-way to serve a particular subdivision or Customer. All design and constmction shall comply with CPAU standards. CPAU will review the s stem calculations and plans prepared by the Applicant's engineer and make the fInal determination regarding the adequacy of the eXlstmg i'astructure. WI etermme e final type, size and location of all necessary line extensions or other facilities. The determination so made by CPA U will be final. B. ELECTRIC 1. SYSTEM EXTENSION WITHIN THE BOUNDARIES OF A SUBDIVISION OR OTHER DEVELOPMENT a. CONSTRUCTION BY APPLICANT The Applicant shall provide, at no cost to CP AU and in accordance with CP AU standards and specifications, all trenching, backfill, resurfacing, landscaping, conduit, Junction boxes, vaults, equipment pads, and subsurface housing required for Electric distribution within the development. Upon acceptance by CPAU, the Applicant will transfer ownership of such facilities to CPAU. b. CONSTRUCTION BY CPAU After transfer of ownership of the facilities provided by the Applicant, CPAU will furnish and install all cables, switches, and other equipment required for the system extension. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 1 i I j 1 LINE EXTENSIONS RULE A},'D REGULATION 16 CONNECTION CHARGES Charges for connection to the system will be detailed in CPAU's Electric Service Connection Fees (Rate Schedule E-15), with full credit allowed for any over sizing or extra facilities required by CPAU in order to provide Service for areas beyond the bonndaries of the development. Such credit will be computed solely on the basis of CPAU's cost for the materials involved. 2. SYSTEM EXTENSION OR REINFORCEMENT OUTSIDE THE BOUNDARIES OF A SUBDIVISION OR OTHER DEVELOPMENT . a. CONSIR(lCIIONBl CPAU CPAU or its contractor will construct the necessary nnderground facilities to deliver Electric power to the development site. Connection to these facilities will be subject to Charges in accordance with CPAU's Electric Service Connection Fees (Rate Schedule E-15). b. CONSTRUCTION BY APPLICANT Where mutually agreed upon by CPA U and the Applicant, all or part of the required system extension may be constructed by the Applicant in accordance with the standards and specifications of CPAU. c. TEMPORARY OVERHEAD CONSTRUCTION Based on a finding by the Electrical Engineering Manager, under Chapter 12.16, Underground Utilities, andlor Chapter 21.24, Subdivisions, of the Palo Alto Municipal Code, that underground facilities are not feasible, temporary Pole Lines may be constructed by CPAU to provide Electric power to a subdivision or other development until permanent underground facilities are established. Reasons for such a finding may include, hut not be limited to: :c:-:::-=-=~-=-:-=-::=-=--------------------'_ .. -CITY OF PALO ALTO UTILITIES RULES AND REGL'LATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 2 LINE EXTENSIONS RULE AND REGULATIQN 16 Remoteness of new development; (1) (2) (3) (4) Uncertainty as to possible road widening or realigmnent; Uncertainty as to probable development patterns; and Insufficient area development to warrant the expense of an underground system. The overhead lines will be replaced by an underground system when replacement is determined to be practicable by the Electrical Engineering Manager. All Applicants served from temporary over-head lines will be subject to Charges in accordance with applicable CPAU Rate Schedules. C. WATER, GAS AND WASTEWATER 1. SYSTEM EX'IENSIONS wnmN IHE BOUNDAItlES OF A SUBDIVISION OR OTHER DEVELOPMENT R. WATER AND WASTEWATER The Applicant shall provide and install, at no cost to CPAU and in accordance with CPA U standards and specifications, all facilities and equipment required for Water distribution and Wastewater Collection within the development. Connection to these facilities will be subject to Charges in accordance with CPAU's Connection Fees (Water Rate Schedule W-5 and Wastewater Collection Rate Schedule S-5). CPAU will reimburse the Applicant for any over-sizing or extra facilities required by CP AU in order to provide Service for areas beyond the boundaries of the development. Such reimbursement will be computed solely on the basis of the Applicant's cost for pipe material involved in the over-sizing. The applicant shall submit documentation provided by the material supplier indicating the difference in material cost between the over-sized facilities installed versus the cost of materials required by the proposed development. No allowance will be considered for related labor costs. Reimbursement shall only be for material costs associated with over-sizing. No credit will be extended if the size required to serve the proposed facility is less than the minimum standard specified in the latest adopted version of the WOW Utilities Standards. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 3 LINE EXTENSIONS RULEA'IDREGULATlON 16 h. GAS cpAu will provide and install, at the Applicant's expense, all facilities and equipment required for Gas distribution within the development. Charges for connection to the system will be as detailed in CP AU's Gas Service Connection Fees (Rate Schedule G-5) with credit allowed for any over-sizing or extra facilities required by CPA U in order to provide Service for areas beyond the boundaries of the development. Such credit will be computed solely on the basis of CPAU's cost for the pipe material involved in over-sizing. 2. SYSTEM EXTENSIONS OR REINFORCEMENT OUTSIDE THE BOUNDARIES 0:1<' A SUBDIVISION OR OTHER DEVELOPMENT a. CONSTRUCTION BY CP AU CPA U or its contractors will construct the necessary facilities to deliver Water and Gas to the development site or to collect Wastewater from the site, and connection to these facilities will be subject to Charges in accordance with CPAU'g Connection Fees (Water Rate Schedule W -5, Gas Rate Schedule G-5, and Wastewater Collection Rate Schedule S-5.) h. CONSTRUCTION BY APPLICANT When mutually agreed upon by CPAU and the Applicant, all or part of the required Water and Wastewater system extensions may be constructed by the Applicant in accordance with the standards and specifications of CP AU. D. FIBER OPTICS CPAU will construct extensions from its Dark Fiber Infrastructure in accordance with Rule and Regulation 26. Charges for connection to the system will be as detailed in CP AU's Dark Fiber Service Connection Fees (Rate Schedule EDF-2). CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No. 4 1 A. POLICY AND PRIORITIES CONVERSION OF ELECTRIC AND COMMUNICATION FACILHIES TO UNDERGROUND RULE AJ\TJ) REGULATION 17 CPAU will replace existing overhead Electric distribution facilities and communication facilities with underground facilities due to system operational considerations, or upon Application of an individual or group of individuals, andJor at the direction of the City Council, subject to budgetary ccnsiderations, the order of priorities listed below, and minimum project size specified in the applicable section of this Rule. The extent of CPA U' s financial participation in a conversion project will depend on whether the locale of the project is designated by the City Council as an area of general public interest and benefit, or an area of primary local public benefit, or whether the area fails to qualifY for either of the foregoing designations. Underground eonversion in areas of general and local public benefit will be ccnsidered in aceordance with the following order of priorities. 1. First priority will be given to overhead CPAU lines along strcets, roads, or rights-of-way on which major new roadway construction, realignment or on roadways designated as high priority for re-pavement/overlay by the City's Public Works Department. 2. Seccnd priority will be given to overhead CPAU lines along rights-of-way through the interior of blocks which have heavy tree foliage where poles have deteriorated to the point where replacement is necessary and undergrounding is an economic alternative to pole replacement. 3. Third priority will be given to overhead CP AU lines along streets, roads, orrights-of-way in areas zoned commercial, light industrial, and limited manufacturing where Load growth requires major overhead reconstruction and undergrounding is an economical alternative. 4. Fourth priority will be given to overhead CP AU lines which are hidden or partially hidden by surrounding tree foliage along streets, roads, or rights-of-\vay where poles have deteriorated to the point where replacement is necessary and under-grounding is an economic alternative to pole replacement. ~~~~~~~-~~~-... ~~ CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Couneil Effective 6-1-2010 Sheet No. 1 1 J , 1 I ~ 5. CONVERSION OF ELECTRIC AND COMMUNICATION FACILITIES TO UNDERGROUND RULE AND REGULATION 17 Fifth priority will be given to overhead utility lines which are constructed along a major arterial where poles have deteriorated to the point where replacement is necessary and under grounding is an economic alternative to pole replacement. 6. Sixth priority will be given to overhead utility lines which are constructed along streets, roads, or rights-of-way in areas zoned Residential. The intent of the six priority schedule is to provide guidance when establishing or selecting areas for undergrounding overhead utility lines. However, any area where overhead utility lines are located in streets, roads, or rights-of-way may be included in an Underground Utility District for engineering, operating, or eeonomic reasons. B. IN AREAS OF GENERAL PUBLIC INTEREST AND BENEFIT CPAU will replace its existing overhead distribution lines and communication cables with underground distribution facilities at CPAU's expense along public streets and roads, on public lands, and on private property across which satisfactory easement or rights-of-way have been obtained or may be obtained without cost or condemnation by the City provided that: 1. The Project extends a minimum distance of two City blocks or 750 feet. 2. . The City Council has: a. Determined that such under-grounding is in the general public interest. Included among the reasons for such determination may be: 1. Such under-grounding will avoid or eliminate an unusually heavy concentration of overhead distribution and communication facilities or the construction of an existing Pole Line to accommodate additional overhead circuits. 2. Said street or road or right-of-way is extensively used by the general public and carries a heavy volume of vehicular traffic. 3. Said street or road or right-of-way adjoins or passes through a civic or public recreation area or an area of scenic interest to the general public. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 2 CONVERSION OF ELECTRIC AND COMMUNICATION FACILITIES TO UNDERGROUND RULE AND REGULA nON 17 b. Adopted an ordinance creating an underground district in accordance with the applicable sedions of Chapter 12.16, Underground Utilities, of the Palo Alto Municipal Code, which provides, among other things: 1. That all existing overhead communication and Electric distribution facilities in such district shall be removed. 2. That each property owner served from such overhead distribution and communication facilities shall provide, within a period oftime established by the City Council and at the property owner's expense and in accordance with CPAU applicable Rules and Regulations and schedule of Charges for· underground Service connections, all electrical Service facility construction and Charges on filS Premises necessary to receive Servtce from tlie underground distribution and communication facilities after they are completed and in operation. 3. CP AU is authorized to discontinue overhead Services after the period oftime established by City Council for reconnection to the underground distribution and communication facilities has expired. C. IN AREAS PRIMARILY OF LOCAL PUBLIC BENEFIT CPAU will replace its existing overhead distribution and communication facilities with underground distribution and communication facilities along public streets, roads, or other locations mutually agreed upon when requested by a group of Applicants or an authorized representative of a group of Applicants, provided that: 1. The project includes at least one block to 600 feet. 2. The City of Palo Alto City Council has: a. Determined that such undergrounding is in the general public interest, but primarily of local benefit. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONC! Issued by the City Council Effective 6-1-201 0 Sheet No.3 1 ] I 1 b. CONVERSION OF ELECTRIC AND COMMUNICATION FACILITIES TO UNDERGROUND RULE AND REGULATION 17 Adopted an ordinance creating an underground district in accordance with the applicable sections of Chapter 12.16, Underground Utilities, of the Palo Alto Municipal Code, which provides among other things: 1. That all existing overhead communication and Electric distribution facilities in such district shall be removed. 2. That each property owner served from such overhead distribution and communication facilities shall provide, within a period of time . established by the City Council and at the property o"l'ner's expense and in accordance with the CPAU applicable Rules and Regulations and schedule of Charges for underground Service counections, all electilcaI ServICe faCIlItY constructIOn and Charges on hIS PremIses necessary to receive Service from the underground distribution and communication facilities after they are completed and in operations. 3. That CPA U is authorized to discontinue overhead Service after the period of time established by the City Council for reconnection to the underground distribution and communication facilities has expired. 3. The Applicant or group of Applicants pays 50 percent of the total C{)sts, exclusive of transformers and associated equipment, for the replacement of the overhead Electric distribution lines with underground Electric distribution facilities in the Public Right-of-Way or easement. CPAU will pay 50 percent of said costs and will provide the transformers and associated equipment. Where the street-lighting system in areas to be under-grounded is mounted on overhead poles to be removed, the street-lighting facilities shall be replaced in accordance with the standards and requirements of CPAU, and the cost shall be borne by the Applicant or group of Applicants. The cost of undergrounding communication facilities shall be borne by the Applicant or group of Applicants as determined by applicable tariffs and rules of the servicing utility, CITY OF PALO ALTO UTILITIES RULES AND REGULATION" Issued by the City Council Effective 6-1-2010 Sheet No.4 D. CONVERSION OF ELECTRIC AND COMMUNICATION FACILITIES TO UNDERGROUND RULEA.'IDREGULATIO~ 17 Where overhead Fiber Optics systems exist, 100 percent of the cost to place them tmdergrotmd will be borne by the Applicant or group of Applicants. IN AREAS OF INSUFFICIENT PUBLIC BENEFIT TO QUALIFY UNDER SECTION B OR SECTIONC When mutually agreed upon by the Director of Utilities and an Applicant, overhead distribution and communication facilities may be replaced with tmderground distribution and communication facilities provided that: 1. The Applicant requesting the change enters into an agreement with CP AU to pay, in advance, a non-refundable sum not less than 75 percent of the estimated total cost of the replacement of overhead ElectriC dlSlil bubon hnes With undergrotmd Electric distribution facilIties, III tlie Public Right -of-Way or easement, exclusive oftransfonners and associated equipment. The share borne by CPA U shall be detennined by the Electrical Engineering Manager on his or her calculation of the benefit to CPAU, Where the street -lighting system in areas to be tmder-grotmded is motmted on overhead poles to be removed, the street-lighting facilities shall be replaced in accordance with the standards and requirements of CPAU, and the cost shall be borne by the Applicant or group of Applicants. The cost of tmdergrounding eommunication facilities shall be borne by the Applicant or group of Applicants as detennined by applicable tariffs and rules of the servicing utility. Where overhead Fiber Optics systems exist, 100 percent of the cost to place them underground will be borne by the Applicant or group of Applicants. 2. Each property owner served from such overhead distribution and communication facilities shall agree to provide at his or her own expense, within a period of time established by CPAU, aU electrical and commtmicatlon Service facility construction and changes on his or her Premises necessary to receive Service from the underground distribution and communication facilities when they are completed and in operation. (END) CITY OF PALO ALTO UTILITIES RULES AND REGULATION" Issued by the City Council Effective 6-1-2010 Sheet ]\fo.5 UTILITY SERYICE CONNECTIONS AND FACILITIES ON CUSTOMERS' PREMISES RULE AND REGULATION 18 A. GENERAL Rule and Regulation 18 outlines the general requirements for Utility Service Connections and Facilities on Customer Premises in the City of Palo Alto. For rules specific to each type of Utility Service, please refer to the following Special Utility Regulations: Rule and Regulation 20 Special Electric Utility Regulations Rule and Regulation 21-Special Water Utility Regulations Rule and Regulation 22 -Special Gas Utility Regulations Rule and Regulation 23 Special Wastewater Utility Regulations Rule and Regulation 24 -Special Refuse and Recycling Utility Regulations Rule and Regulation 25 Special Storm and Surface Water Drainage Utility Regulations RUle and RegulatIOn 26 SpecIal FIber Optles Utihty RegU!ations B. SERVICE CONNECTION REQUIREMENTS Upon an approved Application for a new Utility Service, CP AU will connect Utility Service Lines of . suitable capacity to the CPAU infrastructure at a Point of Service designated by CPAU, provided that: 1. The property fronts on a public street, highway, alley, lane, or right-of-way along which CPAU has or will install the appropriate infrastructure; or the property has a contiguous easement or right-of-way along which CPAU has or will install Utility infrastructure. 2. CPAU has approved the Customer's applicable: Utility Load shects and plans, Meter locations, Electric switchboard design and location, and Water backflow prevention device type and location. 3. The Applicant has complied with CPAU and Building Department requirements for the project and completed the installation in accordance with CPAU-approved plans submitted by the Applicant. 4. The Applicant has installed all required Service equipment and facilities (e.g., Electric Service equipment with Meter socket, main disconnect device, Water control valve, CITY PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No.1 C. UTILITY SERVICE CONNECTIONS Arm FACILITIES ON CUSTOMERS' PREMISES RULE AND REGULATION 18 backflow preventer, Fiber demarcation cabinet, etc.) in aceordance with the Special Utility Regulations listed in section A. above. 5. The Applicant has paid all required connection Charges and fees. 6. The City'S Building Inspector has approved the installation authorizing the Customer to activate the Service. OWNERSHIP AND RESPONSIBILITY FOR SERVICE LINES 1. General a. All materials and eqrupment mstiilled by CPAO on tile Customer's Premises In the construction or operation of CPAU Services will at all times be and remain the sole property of CP AU and may be repaired, replaced, or removed by CPA U at any time. CP AU will attempt to notifY and coordinate material and equipment modifications with Customers when possible and in non-emergency situations. b. The Customer shall exercise reasonable care to prevent CPAU equipment on the Customer's Premises from being damaged or destroyed and shall refrain from interfering with same. The Customer shall immediately notifY CPAU upon the discovery of any defect in CPA U equipment. c. No rent or other Charge whatsoever shall be made by the Customer against CP AU for placing or maintaining any necessary Meters, equipment, substations or other facilities on the Customer's Premises. D. INSTALLATION OF SERVICE CONNECTION: 1. Only duly authorized employees of CPAU shall be allowed to connect the Customer's Electric, Gas, or Fiber Optic Service to, or disconnect the Service from, the CPAU infrastructure. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 2 1 ; j j ~ 1 i j UTILITY SERVICE CONNECTIONS AND FACILITIES ON CUSTOMERS' PREMISES RULE AND REGULATION 18 2. If the City allows the Customer to connect or disconnect the Water or Wastewater Service from the City distribution/collection system, then the work shall be observed by a WGW Utilities Inspector. E. RELOCATION OR MODIFICATION OF SERVICE CONNECTIONS The Customer is responsible for all costs associated with relocation or modification of Utility Service. CITY OF P ALO ALTO lITILITIES Rt:LES At~D REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No. 3 -~ I ~ I j ! A. SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 GENERAL In addition to the general requirements outlined in Ru1e and Regulation 18 for Utility Service Connections and Facilities on Customers' Premises, the following is required: B. ELECTRIC SERVICE CONNECTION REQUIREMENTS 1. FACILITIES ON CUSTOMER PREMISES 11. The Customer is responsible for installing and maintaining all substructures on the Customer's Premises for CPAU to provide Electric Service. This will be at the Customer's expense and in accordanee with the requirements, standards, and specifications of CPAU. This substructure shall be owned and maintained by the Customer for exclusive use by CPAU. The Customer shall be responsible for repall'lllg or replacmg the substructure for any reason, mcludmg deterIoratIon to tlie extent that the existing conductors/cables cannot be removed. b. The Customer is required to provide all substructure between the Customer's Service entrance equipment and the nearest available Point of Service connection, as determined by CPAU. This Point of Service is typically a splice box located near the street and may be in the Public Right-of-Way. In the case of rear easements, this point is typically at a splice box or at the base of a pole riser. c. Upon approval by CPAU of the substructure installed on the Customer's Premises, CPA U will install Primary Electric Service conductors and a transformer, if needed. The Applicant/Customer is responsible for the cost of installation in accordance ""lth the applicable sections ofCP AU's Electric Service Connection Fees (Rate Schedule E-15). CPAU will determine the type and size of the conductors to be installed by CPAU. d. CP AU will assume ownership and responsibility for maintenance of the underground Electric Service lateral conductors, as defined in the National Electric Code Article 100, installed by the Customer if the Serviee meets CPAU specifications and it has been approved and aecepted by the Electrieal Engineering Manager or his or her designee. Where bus duct or extra flexible cable is required and used, CPAU's maintenanee responsibility for conduetors ends at the transformer secondary ~-~.---------------------------~-----........... -- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-20 I 0 Sheet No. 1 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULA 'fION 20 teITninals. The bus duct or extra flexible cable is considered to be the Service entrance conductor for which CP AU assumes no responsibility. 2. MISCELLANEOUS SERVICE EQUIPMENT a. CUSTOMER'S EQUIPMENT 1. All service switches, fuses, Meter sockets, Meter and instrument transformer housing and similar devices, irrespective of voltage, required in connection with service and Meter installation on the Customer's Premises shall be furnished, installed, owned and maintained by the Customer in accordance with CPAU requirements. 2. The "service disconnect" is defined by the National Electric Code. 3. Applicant will provide a suitable means for CP AU to place its seal on covers of service enclosures I troughs and instrument transformer enclosures which protect un-metered live circuits installed by the Applicant. Such seals shall be broken only by authorized CPA U representatives. Detailed information will be furnished by CPAU on request. b. CPAU'S EQUIPMENT 1. CPA U will fumish and install the necessary instrument transformers, test facilities and Meters. C. SERVICE CONFIGURATIONS 1. O\-'ERHEAD OR UNDERGROUND a. The standard service to single family Residential homes in existing overhend areas shall be overhead. The Director of Utilities or hislher designee can require an undergronnd Servicc for single family Residential Service in areas where system design requires nnderground Service, or would otherwise require the addition of poles to the system. b. All new Electric Utility Services to Commercial! Industrial Customers and new ~~~~~~~-...... ~~ ..... --------------- CITY OF PALO ALTO UTIUTIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 2 i j 2. SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 subdivisions shall be provided by underground facilities on the Customer's Premises. The on-site underground Electric Utility lines shall be provided by the Customer at their expense and shall meet CPAU specifications. NUMBER OF SERVICES PER BUILDING Only one Electric Service line is allowed for a building or other Premises, except for commercial properties where: a. Two or more Electric Service Drops or laterals may be extended to a single building provided they enter the building at least 150 feet apart (measured in a straight line) and provided all wiring, other than metering conductors, supplied for each Service has no common raceway, connection, or service area with wiring supplied by any other such Service. b. Two or more sets of Electric Service entrance conductors may be extended to a single switch gear for the purpose of providing additional capacity or for backup protection. Special Facilities and/or reserve capacity fees may apply. 3. SERVICES FOR TWO OR MORE COMMERCIAL BUILDINGS ON ONE PARCEL Only one Electric Service line is allowed on a parcel with multiple commercial buildings except where the Applicant requests CPAU to install multiple Service Lines, and CPAU agrees to make such an installation. The additional costs, as estimated by CPAU, shall be borne by the Applicant, including such continuing ownership costs as may be applicable. See Special Facilities section below. 4. NUMBER OF ELECTRIC SERVICE PERISCOPES PER SERVICE DROP Not more than two service periscopes may be served from a single overhead Service Drop. Overhead service connections will not be installed where the Applicants main switchboard is larger than 400 amp. D. PROTECTIVE DEVICES 1. The Applicant is responsible for furuishing, installing, inspecting and keeping in good and CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 3 i j l 2. 3. 4. SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 safe condition at Customer's own risk and expense, all appropriate protective devices of any kind or character, which may be required to properly protect the Applicant's facility. CP AU shall not be responsible for any loss or damage occasioned or caused by the negligence, or wrongful act of the Applieant or any of the agents, employees or licensees of the property owner in omitting, instslling, maintsining, using, operating or interfering with any such protective devices. The Applicant is responsible for installing and maintaining approved protective devices as may be necessary to coordinate properly with CPAU's protective devices to avoid exposing other Customers to unnecessary Service interruptions. Applicants who request Primary voltage Service shall install, at a minim!ll1l, cireuit breakers with over-current and ground fault relays. Applicants must submit their planned protection scheme to the City for approval prior to installing any equipment. The Applicant is responsible for equipping three-phase motor installations with appropriate protective devices, or using motors with inherent protective fcatures, to completely disconnect each motor from its power supply. Particular consideration must be given to the following: a. Protection in each set of phase conductors to prevent damage due to overheating in the event of overload. b. Protection to prevent automatic restarting of motors or motor-driven machinery which has been subject to a service interruption and, because of the nature of the machinery itself or the product it handles, cannot safely resume operation automatically. c. Open-phase protection to prevent damage in the event of loss of voltage on one phase. d. Reverse-phase protection where appropriate to prevcnt uncontrolled reversal of motor rotation in the cvent of accidental phase reveraal. Appropriate installations include, hut are not limited to, motors driving clcvators, hoists, tramways, cranes, pumps, and conveyors. CITY OF PALO ALTO UTILITIES RULES ~~D REGULATIONS Issllcd by the City Council Effective 6-1-20 I 0 Sheet No. 4 1 , 4 I 3 1 I , i I j j 5. 6. SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REgULA nON 20 The Applicant is responsible for installing and maintaining service equipment rated for the available short-circuit current at the Point-of-Delivery. This value varies from one location to another, and can change over time. The Customer shall consult CPAU for the short-circuit current at each Point-of-Delivery. Any non-CPAU-owned Emergency standby generation equipment shall be installed by the Applicant with suitable protective devices to prevent Parallel Operation with CPAU's system. The design must be fail-safe, such as with the use of a double-throw switch to disconnect all conductors. Any exception must include a written agreement or service contract with CPAU permitting such parallel operation. 7. Unprotected Service entrance conductors within a building must terminate at a disconnect switeh immediately after entering the building. Installation must comply with the National Electrical Code section 230-70 concerning the location of the disconnect switch and section . or e e IllltIon 0 con uctors COnsl ere outSI e a UI ng. E. INTERFERENCE WITH SERVICE 1. GENERAL CPAU reserves the right to refuse to serve new Loads or refuse to continue to supply existing Loads of a size or character that may be detrimental to CPA U' s operation or to the Service of its Customers. Any Customer who operates or plans to operate any equipment sueh as, but not limited to pumps, welders, saw mill apparatus, furnaces, comprcssors or other equipment where the use of Electricity is intermittent, causes intolerable voltage fluctuations, or may otherwise cause intolerable Service interference, must reasonably limit such interference or restrict the use of such equipment upon request by CP Ali. The Customer is required to provide and pay for whatever corrective measures are necessary to limit the interference to a level established by CPAU as reasonable, or avoid the use of such equipment, whether or not the equipment has previously caused interference. 2. HARMFUL WAVEFORM Customers shall not operate equipment that superimposes a current of any frequency or waveform onto CPAU's system, or draws current from CPAU's system of a harmful waveform, which causes interference with CPA U' s operations, or the service to other CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-]-2010 ShcetNo.5 ., I SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 Customers, or inductive interference to communication facilities. Examples of harmful waveform include, but are not limited to: a. Current drawn with high harmonic currents causing transformer or conductor overheating, even if root-mean-square (RMS) loading is within normal limits. b. Current drawn causing voltage distortion adversely affecting CPA U or other CPA U Customers. c. Harmonic currents which exceed the harmonic current distortion limits set in the most recent IEEE Standard 519. In most cases, this equates to a maximum limit of 4% harmonic current on any individual odd harmonic or 5% total harmonic current. 3. CUSTOMER'S RESPONSIBILITY Any Customer causing service interference to others must take timely corrective aetion. Otherwise, CPA U, without liability and after giving five (5) days written notice to Customer, will take corrective action. Corrective action could include discontinuing Electric Service until a suitable permanent and operational solution is provided by the Customer, at . Customer's expense. 4. MOTOR STARTING CURRE:II.'T LIMITATIONS a. The starting of motors shall he controlled by the Customer as neeessary to avoid causing voltage fluctuations that will be detrimental to the operation of CPAU's distribution or transmission system, or to the Service of any of CPAU Customers. b. If motor starting causes or is expected to cause detrimental Service to others, a suitable means must be employed, at the Customer's expense, to limit voltage fluctuations to a tolerable level. F. PHASE BALANCING It is the Customer's responsibility to maintain a balanced Load, as nearly as practical, between supplied circuit phases. In no case shall the Load on one side of a three-wire single-phase service be grcater than twice that on the other. In no case shall the Load on anyone phase of a polyphase service be greater than twice that of any other. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 6 cl j 1 j j 1 G. SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 POWER FACTOR CORRECTION The Customer is required to provide, at Customer's own expense, Power Factor correction equipment. This equipment must be sized to improve the average Power Factor to at least the level set forth in the applicable Rate Sehedule with respect to avoiding a Power Factor penalty. H. SERVICE DISCONNECT AND METER TEST DEVICES 1. All service disconnects and similar devices, irrespective of voltage, required by Law in connection with a Service and Meter installation on Customer's Premises must be furnished, installed and maintained by the Customer, A "Service-disconnecting means", as defined in the NEC, must be installed adjacent to the meter(s). Metering equipment must be located on ess approve 2. When instrument transformers are required by CP AU as part of the Meter installation, CP AU will install a Meter test bypass block on a mounting plate that must be furnished by the Customer, When instrument transfornlers are not required by CPAU, the Customer is responsible for providing the Meter test bypass block. Meter test bypass blocks furnished by the Customer must be approved by CPAU in conjunction with Applicant's plan submittal. I. SPECIAL POWER SERVICE REQUIREMEl'.'TS 1. GENERAL Where a Customer requires voltage control with less variance than what is specified in Rule and Regulation 3, the Customer must reimburse CPAU for its cost to provide any special or additional equipment to meet the Customer's special needs. 2. NONSTANDARD OR EXCESSIVE CUSTOMER REQUIREMENTS a. In order to prevent damage to CPAU's equipment and impaimlent of its service, the Customer shall give CPAU notice before making any additions to the connected Load so that CPAU, at its option, may provide such facilities as may be necessary for CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 7 J 1 J ~ j l ~ J b. SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 furnishing the increased service. If a Customer's Load is of sufficient magnitude that it exceeds the capacity of CPAU's Distribution System, the Customer may be required to shift peak loading to off-peak periods and/or receive service from CPAU's 60 kilovolt sub-transmission system. J. SPECIAL FACILITIES 1. Special Facilities are facilities requested by an Applicant in addition to or in substitution for standard facilities which CPAU would normally provide. Standard facilities are for delivery of Service at one point, through one Meter, at one voltage class under its Rate Schedules. 2. CPA U normally installs only those standard facilities which it deems are necessary to provide regular service in accordance With the Rate SchedUles. Where the Apphcant requestS CPAU to install Special Facilities and CPAU agrees to make such an installation, the additional costs thereof, as estimated by CPAU, shall be borne by the Applicant, including such continuing ownership costs as may be applicable. These costs will be calculated by CPAU based on the net present value, and shall be paid by the Applicant in advance of installation. 3. Unless otherwise provided by CPAU's Rate Schedules, Special Facilities will be installed, owned and maintained by CPAU, as an accommodation to the Applicant only if acceptable for operation by CPAU and the reliability of service to CPAU's other Customers is not impaired. 4. Installation of Special Facilities will require a contract between the Applicant and the City of Palo Alto. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No. 8 J j I I SPECIAL WATER UflLITY REGULATION RULE AND REGULATION 21 A. GENERAL In addition to the general requirements outlined in Rule and Regulation 18 for Utility Service Connections and Facilities on Customers' Premises, the following is required: B. WATER SERVICE CONNECTION REQUIREMENTS 1. FACILITIES ON CUSTOMER PREMISES a. The Customer shall install the required Water backflow prevention assemblies on the Customer's property in accordance with CPAU and State ofCalifomia requirements. The backflow preventer assemblies shall be owned and maintained by the Customer. The Customer shall be responsible for the annual testing of the backflow preventer assemblies and any required repair or replacement b. The Customer must have the required Water backflow preventers certified by a licensed backflow preventer tester and provide the City with original signed Certificates for each backflow prcventer on the Customer's Premises. c. As a protection to the Customer's plumbing system, a suitable pressure relief valve must be installed and maintained by the Customer at the Customer's expense, and at the expense of the Customer, when backflow prevention devices are used. The relief valve shall be installed between the backflow device and the Water heater. C. SERVICE CONFIGURATIONS 1. NUMBER OF SERVICES PER BUILDING Only one Water Service line is allowed for a building or other Customer Premises, except additional water services may be provided for commercial propertics at CPAU's discretion, if the following conditions apply: a. Space is not available in the Public Right-of-Way at anyone location for the number of Water Meters required to serve the property. b. Additional Water Services are needed for inigation and fire Water Services. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 1 SPECIAL WATER UTILITY REGULATION RULE AND REGULATION 21 D. AUTOMATIC FIRE SERVICE 1. PURPOSE An automatic fire Service connection in 2-inch to 10-inch size will be furnished only if adequate Provisions are made to prevent the use of Water for purposes other than fire extinguishing. 2. APPLICATION AND AGREEMENT The Applicant will be required to sign an Application far CPAU connection and agree to operate the fire service in accordance with these Rules and Regulations. The Applicant, at the Applicant's expense, will be required to install an approved backflow protection assembly in accordance with Title 17 of the California Administrative Code, Section F of thiS RUle and Regulation, and CIty standards. 3. H'ISTALLATION CHARGES The Applicant will be required to make payment in advance of construction in accordance with CPAU's applicable Connection Fee Rate Schedule. 4. QUANTITATIVE CHARGES a. Water for fires: no Charges will be made for Water used to extinguish accidental fires. b. Other: Water used for any purpose other than extinguishing fires or testing or repairing fire extinguishing fucilities, shall be paid for under Water Rate Schedule W-3. Unauthorized Water used shaH be subject to criminal prosecution as set forth in Water Rate Schedule W-3. 5. VIOLATION OF AGREEMENT If Water is used from a fire serviee in violation of the agreement or of these Regulations, CPAU may, at its option, levy a fine and discontinue and remove a Service in addition to charging for the Water illegally used. If Service is removed, Customer will be responsible for the expense of removal and installation of new Service before the new Service is re- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet .1\0. 2 SPECIAl. WATER UTILITY REGULATION RULE AND REGULATION 21 installed and activated. 6. PRESSURE AND SUPPlo Y CPAU assumes no responsibility for loss or damage because of1ack of Water or pressure and merely agrees to furnish such quantities and pressures as are available in its general Distribution System. The Service is subject to shutdowns and variations required by the operation of the Water system and system Demands. E. FIRE HYDRANTS 1. USE AND DAMAGE OF FIRE HYDRANTS No Person Of Persons, other than those designated and authorized by the proper authority, Of by CPAD, shall open any fire hydrant, attempt to draw Water from it or in any manner damage or tamper with it. Any violation of this regulation will be prosecuted according to a. The following conditions must be met for a Person(s) to draw Water from a public fire hydrant: 1. Prior to use at a construction site or for any other purpose, a Person must first apply to CPAU for a Fire Hydrant Meter Permit. 2. A deposit will be required on the Hydrant Meter supplied by CPAD per applicable Water Service Rate Schedule for Fire Hydrants (W-2). 3. Monthly Meter reading cards must be submitted by the pennittee to CPAU on a timely basis. 4. Charges to be billed and paid according to CPA D's applicable Water Service Rate Schedule for Fire Hydrants (W-2). 5. All Water taken from the fire hydrant must be registered on the hydrant Meter. It is illegal to draw Water from a hydrant without the hydrant Meter attached to record the volumes. b. FINES AND PENALTIES CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 3 J " J ~ J 1 1. SPECIAL WATER UTll.ITY REGULATION RULE AND REGULATION 21 Any Person(s) drawing Water from a public fire hydrant who does not meet either of the conditions described in Rule 21 E.La.L or Rule 21 E.l.a.5. shall be subject to criminal prosecution. 2. Failure to submit timely Meter reading cards may result in forfeiture of all or part of the Customer deposit. 3. Failure to retom the hydrant Meter at the end of the appropriate period may result in additional Charges per Water Service Rate Schedule for Fire Hydrants (W-2). 4. Individual or companies who are found in violation of Rule 21 E.l.a. L or Rule 21 E.l.a5. on more than one occasion in a three year period may be denied any use of fire hydrant Water Service. Such Customer may use reclalmed Water if available. 2. MOVING OF FIRE HYDRANTS When a fire hydrant has been installed in the location specified by the proper authority, CPAU has fulfilled its obligation. If a property O'.'lTIer or other party desires a change in the size, type, or location of the hydrant, the owner shall bear all the cost of such changes, without refund. Any change in the location of a fire hydrant must be approved by the City of Palo Alto Fire Department and the Utilities Department. The cost of relocation shall be as estimated by the Engineering Manager for Water-Gas-Wastewater. This cost estimate must be paid before CP AU will begin relocation. F. CROSS CONNECTIONS 1. CROSS CONNECTION CONTROL PROGRAM No physical connection between the potable Water supply of the Utility and that of any other Water supply source will be permitted per the current regulations of the State Department of Public Health contained in Title 17 of the California Administrative Code, Chapter 5, Subchapter 1, Group 4, Sections 7583 through 7604 (hereafter "State Regulations"). The Director of Utilities shall prepare a Cross Connection Control Program document in accordance with State Regulations, which shall be available on the City's website and on file with the City Clerk. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 4 SPECIAL WATER UTILITY REGULATION RULE AND REGULATION 21 2. BACKFLOW PROTECTION DEVICES REQUIRED To comply with State Department of Public Health Services regulations, the Utility requires installation of University ofSouiheffi California's (USC) Foundation for Cross Connection Control approved backflow protection devices when specified herein. A list of approved devices and other background infonnation can be found at the Foundation's website: http://www.usc.eduideptlfccchrllist.html. The approved backflow device must be installed on private property at a location within 5 feet of the Point of Service (property line/Meter) and approved by the Utility. Such an installation shall be completed by, and at the expense of the Customer, before Service will be granted or upgraded under any of the following conditions: a. For single family Residential Customers, an approved reduced pressure principle assembly (RPPA) backflow device is required, when an unapproved fresh Water supply is available (not connected to the domestic water supply) from a well, spnng, reservOir, or other source. If the Customer agrees to abandon thiS other supply and agrees to remove all pumps and piping necessary for the utilization of this supply, the installation of backflow protective devices will not be required. b. For commercial or industrial fire Scrvices, an RPPA detector backflow device shall be installed for the existing or new Water connections for the fire system. Alternative baekflow devices may be installed only at the direetion of the Utilities WGW Senior Project Engineer for Customer Service. RPPA detector backflow devices shall be installed on the owner's property adjacent to the Point of Service within 5 feet of the property line. e. Single and multi family residences that are fire sprinklered off the domestic Water Service shall have an approved double check assembly installed on the main Water Service connection. Double check assemblies shall be installed on the owner's property adjacent to the Point of Service within 5 feet of the property line. d. Commercial, industrial, retail, and multi-unit housing (more than 4 units in building) Water Service Applicants shall install RPPA backflow protection for all Water Services including irrigation. The RPP A backflow preventer shall be installed on the owner's property adjacent to the Point of Service within 5 feet of the property line. e. Existing Water connections (commercial, industrial or domestic) will be required to -c:-:-=~=-:,------:---------------------~~~-....... -~ CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 5 , j SPECIAL WATER UTILITY REGULATION RULE AND REGULATION 21 install RPPA backflow prote,;tion at the Customers expense within 90 days of notification by CPAU when: i. ii. iii. iv. v. vi. Salt Water, or Water otherwise polluted, is available for industrial or fire protection purposes, or where fresh Water hydrants are or may be installed on piers or docks; The Premises are now or may be engaged in processes which produce industrial wastes, or where the Premises are or may be engaged in handling Wastewater or any other dangerous substances; Where the circumstances are such that there is special danger ofbackflow of Wastewater or other contaminated liquids through plumbing fixtures of water-using or treating equipment, or storage tanks and reservoirs; Where gray Water, stored rainwater, well Water, re,;lairned Water or other unapproved source of Water is used for irrigation or toilet flushing. Where an approved Water supply lme termmates at a pier head outlet which is used to supply vessels at piers or Water fronts. These installations shall be located where they will prevent the return of any Water from a vessel or any other source into the approved Water supply line. Where the Customer is engaged in the handling of dangerous or corrosive liquids, or industrial or process Water. The Director of Utilities is authorized to terminate water service to any customer who fails to comply with this rule and any other City Cross Connection Program requirements after notice is given. f. Any Water connection will be immediately shut off if found to be cross connected anywhere on the property with an unapproved source of Water or other contaminant. g. Where backflow prevention is required, the Customer shall provide the City with the USC's Foundation for Cross Connection Control approval for the device and have the device certified by a State licensed backflow device tester before the Water Service is activated. . 3. PLUMBING CHANGES REQUIRED IN SPECIAL CIRCUlV[STANCES In special circumstances, where the Customer is engaged in the handling of especially CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 6 1 1 4. SPECIAL WATER UTILITY REGULATION RULE AND REGULATION 21 dangerous or corrosive liquids, or industrial or process Water, the Utility may require the Customer to eliminate certain plumbing or piping connections as an additional precaution and as a protection to the backflow preventive devices. In making plumbing connections beyond the backflow prevention device to the Service, the Customer shall bc guided entirely by local or state plumbing ordinances and the state regulations. BACKFLOW PROTECTION ON ADDITIONAL WATER SUPPLY LINES Whenever CPAU or State regulations require backflow protection on a Water supply line entering a Customer's Premises, then any and all water supply lines from the Utility's mains entering such Premises, buildings, or structures shall be protected by a City approved backflow device in conformance with state regulations, regardless of the use of the additional Water supply lines. 5. PROTECTION AGAINST INTERSTREE1' MAIN FLOW Two or more Services supplying Water from different street mains to the same building structure or Premises through which an inter-street main flow may occur shall have an approved backflow device on each Water Service to be located adjacent to and on the private property side of the respective Meter or Service Lines. 6. INSPECTION OF BACKFLOW PROTECTIVE DEVICES s. The owner of any Premises on which required back flow preventers or other protective devices are installed shall have the device inspected by a certified backflow device tester recognized by the State of California and on file with the City of Palo Alto for Water tightness and reliability at least once every year in conformance with the regulations of the State Department of Public Health. The devices shall be serviced annually, overhauled or replaced whenever they are found defective and all expense and responsibility for repair and maintenance shall be borne by the Customer. The annual testing Certificates shall be sent to the Water Transmission Supervisor/Cross Connection Control Specialist, City of Palo Alto, P.O. Box 10250, Palo Alto, CA 94301 on the anniversary of the device's initial testing. If the backflow testing Certificate is not received within 90 days of notification by the City, the City will contract for the testing and charge the customer for the expense. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 7 SPECIAL WATER UTILITY REGULATION RULE AND REGULATION 21 b. The City reserves the right to perform additional inspection or testing of any required backflow protection devices as it deems necessary. 7. DISCONTINUANCE OF SERVICE FOR DEFECTIVE APPARATUS Water Service to any Premises may be immediately discontinued by the Utility if any defect is found in the backflow device installations or other protective devices, or if it is found that unprotected cross connections exist. Service will not be restored until such defects are corrected by and at the expense of the Customer. G. IRRIGATION METERS '.Vater Sel .. ice fot 1111 ne \Ii artd Iehabilitttted i~!!l, eOll'lfflel'ei!!l, and institWen!!llandsoapiag and new and rehabilitated multi-family common areas requiring a permit or review by the City shall be provided by a separate irrigation Meter. This Meter shall be designated as an irrigation Accounland no other utilities will be billed on such Accounts. The Customer shall pay for the additional Service aceording to Rate Schedule W -5. H. WASTE OF WATER In the event that waste of Water shall be found, due to leaking, defective, or wasteful equipment, the City will notifY the Customer. If the Customer does not take reasonable steps to curb this waste, the City shall have the right, after giving due notice, to discontinue Service to the Customer until the repairs have been completed on the Customer's equipment. I. MAINTENANCE OF THE WATER DISTRIBUTION SYSTEM 1. CPAU RESPONSIBILITY CPAU will be responsible for the maintenance of the Water Service from, and induding, the Water Meter located near the street curb to, and including, the Water main and the remainder of the system, except that the expense of Water maintenance resulting from violation of the Municipal Code or of these Regulations may be assigned to the responsible party, or CPAU may refuse to perform such maintenance. In easements, CP AU's responsibility is limited to the Water mains and Water Meters. CITY OF PALO ALTO UTIUTIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 8 J ~ I 2. SPECIAL WATER UTILITY REGULATION RULE MTD REGULATION 21 CUSTOMER RESPONSIBILITY The Customer will be responsible for replacing Services that are not current standard size or a current standard material when building a new structure or constructing additions/remodels that have a value greater than 50% of the current value of the existing structures on the lot. Reconnection to the City Water Services will only be allowed on current standard Services. All other Services must be replaced, per the WGW Utility Standards, from the main up to and including the Water Meter box at the fees listed in the Utility fee schedule. The Customer will be responsible for maintenance of the on-site Water Distribution System downstream of the Water Mcter in accordance with the Municipal Code, including the Water Meter vaults and boxes. It shall be the responsibility of the Customer to keep the top of the Water Meter, vault or box at ground level and clear of vegetation or any other obstruction. If after a 30 day notice trom the utilIty, the Customer baS not caused the Meter, vatilt; or box to be at ground level and clear of vegetation or obstructions, the Utility will perform the work at the Customer's expense. The Customer will be invoiced for the actual cost to the Utility for the work. (END) CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 9 J , , A. SPECIAL GAS UTILITY REGULATIONS RULE AND REGULATION 22 GENERAL In addition to the general requirements outlined in Rule and Regulation 18 for utility service connections and facilities on Customers' premises, the following is required: B. MAINTENANCE OF ANODE TEST BOXES 1. The anode test box is necessary for testing the cathodic protection system which protects the gas system from the effects of corrosion. It is the responsibility of the Customer to keep this box to ground level and visible if located on Customer's property. (See Rule 8, Access to Premises.) 2. If after a 30 day notice from CPAU the Customer has not caused the anode test box to be at ground level and clear of vegetation or obstruetioIl, eMU may anange fiJI the work to be performed at the Customer's expense. The Customer shall pay the actual cost to CP AU for the work, and such charge shall be added to the Customer's monthly bill or billed directly to the Customer. C. MAINTENANCE OF GAS METER LOCATION It is the responsibility of the Customer to keep the gas meter accessible for reading and maintenance by controlling the grovvih of shrubs and plants. Additionally the meter shall be kept clear of all debris, shields, and construction. (See Rule 8, Access to Premises.) 1. "Accessible" means capable of being reached quickly and conveniently 24 hours a day for construction, operation, inspection, testing or reading, >vithout requiring those seeking access to climb over or remove obstacles or obtain special permission or security clearances. 2. If after a 30 day notice from CPAU the Customer has not caused the meter location to be clear of vegetation or obstruction, CPAU may arrange for the work to be performed at the Customer's expense. The Customer will pay the actual cost to CP AU for the work, and such charge shall be added to the Customer's monthly bill. D. GAS METER LOCATION CITY OF PALO ALTO UTILmES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 1 SPECIAL GAS UTILITY REGULATIONS RULE AND REGULATION 22 1. Each gas meter and service regulator shall be installed at a location that provides protection from damage due to vehicular traffic, corrosion and extreme temperatore exposure to pool chemicals, dryer vents, lawn sprinklers, and other potentially damaging items. 2. Each meter must be located in a ventilated area in accordance with the Utility Standards and Federal Department of Transportation regulations. 3. Deviations from these standards and regulations must be approved by CPAU Engineering prior to any work being performed. E. MAINTENANCE OF GAS SERVICE PIPES Existing gas service piping that cannot be maintained due to existing site conditions will be rerouted to a new standard meter location. The cost of rerouting the gas service pipe from the gas main in the . . s ee e new me er reroute and test house piping to the new meter location. All costs associated with rerouting, building permits, inspection and testing of Customer house piping will be at the Customer's expense. Maintenance shall include all repairs, modifications, or replacements of gas service piping between the gas main and service meter. F. INSTALLATION OF NEW GAS SERVICE PIPES Gas services shall be iustalled, to the extent possible, perpendicular from the gas main in the street in a straight line to the gas meter. Property owners or service applicants who wish to install new gas service by directional boring must have a sewer cleanout located at the front of the building where the sewer lateral exits the building. This cleanout is required so the sewer lateral can be inspected to veriry that it was not damaged by the gas service installation, If there is no sewer cleanout at the front of the building and the owner/applicant will not install one, the gas service shall be installed by open cut trench and the owner/applicant shall be responsible for the additional expense, CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Cmmcil (END) Effective 6-1-2010 Sheet No. 2 j j j l l 1 A. SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 GENERAL In addition to the general requirements outlined in Rule and Regulation 18 tbr Utility Service Connections and Facilities on Customers' Premises, the following is required: B. HAULED LIQUID WASTE The discharge of hauled liquid wastes is regulated by the Palo Alto Mnnicipal Code 16.09.110. The following Rules and Regulations are to implement this Provision. 1. PURPOSE To provIde a means of treatmg certain waste prohibIted trom entermg the Wastewater system, City of Palo Alto Public Works Department operstes a Hauled Liquid Waste Treatment Site at the Regional Water Quality Control Plant (R WQCP). Certain wastes may be hauled to this site for treatment and disposal. 2. WASTES ACCEPTABLE FOR TREATMENT a. Hauled septic tank wastes b. Portable toilet pumpings c. Grease Trap wastes 3. HOURS OF OPERATION Hours of operation for the Liquid Waste Hauler's Treatment Site shall be as established by the Manager, Water Quality Control. 4. WASTE IDENTIFlCA TION The hauler must provide a liter sample, taken in the presence of a waste treatment plant operator, of the contents of each tank to be discharged. The nature and source of the waste will be verified before the truck is pennitted to nnload. Iflaboratory analysis indicates that the material is not as represented (septic tank waste or toilet piping from a domestic source) CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 1 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 the hauler's permit may be revoked. 5. HAULING OPERATIONS a. To discharge at the Regional Water Quality Control Plant, a hauler must: 1. Obtain a Trucker's Discharge Permit from the Manager, Water Quality Control; 2. File with CPAU a Certification of insurance and a hold harmless clause: 3. Post a bond or cash deposit with CPAU's appropriate division. b. The Trucker's Discharge Pennit shall be issued for twelve-month periods and is revocable for the violation of any of these Rules. The fee for Trucker's Discharge Permits shall be as stated in CPAU Rate Schedule 8-4. c. Insurance policies in force with limits of liability shall not be less than those specified below as follows: Coverage for Which Insurance is Afforded Worker's Compensation & Employer's Liability Bodily Injury Liability except automobile including the following coverage~: Coverage for Which Insurance is Afforded Protective, Completed Operations, Board Form Contractual and Personal Injury CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Limits of Liability Compensation Statutory $1,000,000 each Person $1,000,000 each occurrence Limits of Liability Effective 6-1-2010 8heetNo 2 SPECIAL WASTEWATER UTILITY REGULATIONS Property Damage Liability exeept automobile including the following coverages: Protective, Completed Operations, Board Form Contractual and Personal Injury Property Damage Liability except automobile including the following coverages: Protective Completed Operations and Board Form Contraetual Bodily InjUry & Property Damage Liability Automobile RULE AND REGULATION 23 $1,000,000 each occurrence $1,000,000 eaeh occurrence $1,000,000 each Person $1,000,000 each occurrence d. The hauler must agree to save and hold harmless CPAU, its officers, agents, and employees from any liability of any nature whatsoever caused in whole or in part, by the negligence of the hauler, or his agents, or employees, arising out of such operation. 6. BILLING Waste Haulers will be billed directly for grease, septic tank and portable toilet wastes. 7. REFUSAL OF WASTES CPAU reserves the right to reject any Load of hauled waste under the following conditions: a. If the waste is not properly identified b. If there is not sufficient storage capacity at the plant for the Load c. For reasons of public health or safety at the discretion of the Manager, Water Quality Control Plant. d. If the Load contains waste materials not authorized by these Regulations. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1·20]0 Sheet No 3 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULA nON 23 C. MAINTENANCE OF THE WASTEWATER COLLECTION SYSTEM Depending on whether the City's Wastewater main is located in the public right of way or in an easement, the Customer may be responsible for a portion of the lateral or the entire lateraL (A lateral is the pipe connecting a building's plumbing system with the City's Wastewater main.) 1. CITY WASTEWATER MAIN IN THE PUBLIC RIGHT OF WAY If the City's Wastewater main is located in the public right of way, the Customer is responsible for the upper portion of the lateral, from their home or structure up to and including the connection to the City Wastewater cleanout box, as shown on the diagram below. In cases where a cleanout at the property line does not exist, the City is responsible for the portIOn of the lateral between the property line and the Wastewater mam. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council CUSTOMER Effective 6-1-2010 Sheet No 4 2. SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 CITY WASTEWATER MAIN IN AN EASEMENT City Wastewater mains located in easements are often, but not always, located at the rear of the property rather than under the public street. If the City Wastewater main is located in an easement, CPAU will be responsible for the maintenance of the Wastewater main. The Customer is responsible for maintaining the Wastewater lateral including but not limited to: clearing any stoppages and any clean up related to lateral backups. The diagram below illustrates the Customers area of responsibility. CITV'SWASTEWA JER MA1II111 All EASEMEru • • • • I I r -_ •. --~ I'!\OPERTY OWNER'S ~EDPOtl8IBILITY 3. CUSTOMER RESPONSmILITY REGARDLESS OF LOCATION OF CITY CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 5 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULA110N 23 WASTEWATER MAIN These rules apply no matter where the City's Wastewater main is located. R. If Wastewater maintenance results from a violation of the Municipal Code andJor these Regulations, CPAU may assign responsibility to the user, and refuse to perform such maintenance. b. The Customer will be responsible for replacing non-plastic Wastewater laterals when building a new structure or constructing additions/remodels that have a value greater than 50% of the current value of the existing structures on the lot. Reconnection to a City Wastewater lateral will only be allowed on existing plastic pipe laterals meeting current WGW Utility Standards. AlIlateraIs constructed of non-standard pipe materials must be replaced, per the WGW Utility Standards, from the main up to and including the cleanout at the l're.l'erty line at the fees listed il'l Rate SehetlHle S S, Sf by the Custgmill"s contractor at the Customer's expense. c. Private sewer mains and laterals are the responsibility of the Customer or Property Ovmer up to and including the connection to the City Wastewater main or manhole. d. The Customer will be responsible for the on-site Wastewater Collection System in acc{lrdance with the Municipal Code, including: 1. Preventing storm Water, roof or yard drainage, basement, foundation or under drainage from being discharged into the Wastewater Collection System, unless a permit is granted by Regional Water Quality Control Plant. In addition, any plumbing or piping that is connected or could be connected that would allow the future discharge of storm Water or ground Water into the Wastewater Collection System is prohibited. 2. Maintaining the condition of the on-site Wastewater Collection System so that it is water tight and does not allow the infiltration of groundwater. 3. Keeping the clean-out box at ground level and visible. If after a 30 day notice from CPAU the Cuatomer has not made the clean-out box accessible, CPAU may remedy the inaccessibility by performing the work and charging the Customer the actual cost incurred. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 6 SPECIAL WASTEWATER UTILITY REGL'LA TIONS RULE AND REGULATION 23 4. Installing, maintaining, and ensuring proper usage of Grease Control Devices in accordance with the Sewer Use Ordinance 16.09.103. If the source of grease contamination in the Wastewater Collection System can be linked to a particular Customer, the Customer may be held responsible for cleaning the Wastewater System, including any associated costs or damages incurred by the City. 5. Limiting the Water inflow rate to the Wastewater Collection System during fire system testing to 30 GPM. Higher flushing rates must be diverted to a detention tank to limit the flow rate to 30 GPM. 6. Limiting Wastewater ejector pumps usage so that the follov.ing conditions are met: The pump(s) output capacity may not exceed 100 GPM. The Wastewater lateral must change to a 4" gravity flow lateral at least 20' from the City-owned clean out. The velocity in the 4" gravity flow lateral must not exceed 3 feet per second. Ihe tank and float shall be set up such that the pump run time does not exceed 20 seconds or 33 gallons pumped during each cycle. 7. Installing an approved backwater valve per the latest adopted version of the California Plumbing Code 710.0 when the fixtures or drains connected to the Wastewater system are less than one foot above the next upstream Wastewater main manhole cover. The upstream Wastewater main manhole rim elevation shall be shown on the plans. 4. NOTIFICATION TO CPAU If a Wastewater stoppage occurs, the Customer shall notify CPAU. CPAU will then determine if the stoppagc is in the portion of the system maintained by CPAU or the Customer. CPAU will clear stoppage from the property line or clean out to the main. D. SAMPLING OF INDUSTRIAL DISCHARGES IN EXCESS OF 25,000 GALLONS JEID.\Y In order to properly apportion costs of operation and maintenance of the RWQCP to the large industrial or commercial users, it is essential to determine both the quantity and quality of Wastewater produced by each user discharging 25,000 gallons per day or its equivalent. The following is adopted as a fair and equitable method of developing the necessary criteria: CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effeetive 6-1-2010 Sheet No 7 1. SPECIAL W ASTEW ATER UTILITY REGUJ"A TIONS RlJ1.,EAND REGULATION 23 FLOW The quantity Charge shall be based upon the metered Water served to the industrial or commercial user being billed. Exceptions will be made for the following: a. For Customers with one or more cooling towers, the volume of evaporated Water associated with cooling (inflow less outflow) may be used to offset flow calculations for Wastewater billing. To be eligible for such offsets, the Customer must comply with the fo Ilowing items: 1. Inflow Water data (a) Customer must have inflow Water Meter(s) on all cooling tower inlet( s); (8) Meterts) l'!tllSt ee tlflfleaUy eertified ~. Cellnty Dllflarilawnt gf Weights and Measures; (c) Proof of Certification(s) must be submitted to Utilities along with annual Meter Reads; 2. Outflow Water data (a) Five (5) cycles of concentration will be assumed for outflow calculations; (b) Customers whose cycles of concentration are greater than five (5) and who want to have this reflected in their calculations must have outflow Meter(s) installed; (c) Outflow Meter(s), if installed and used for purposes of calculation, must be annua\ly certified by County Department of Weights and Measures; (d) Proof of Certification( s) must be submitted to Utilities along with annual Meter Reads; 3. Data acquisition and submittal (a) Customer is responsible for reading and recording each inflow Meter(s) flow (and each outflow Meter, if applicable) on a monthly basis; (b) Meter Reads should be performed at approximately the same time each month; CITY OF PALO ALTO UTILITIES RULES AND REGuLATIONS Issued by the City Council Effective 6-1-2010 Sheet No 8 SPECIAL WASTEWATER UTILITY REGULATIONS RULE AND REGULATION 23 (c) The following data, at a minimum, milst be recorded at each reading: i. Date of read ii. Inflow read(s) for each inflow Meter iii. Outflow read(s) for each outflow Meter (if applicable) (d) The City of Palo Alto reserves the right to periodically review Customer's Meter(s) for accuracy; 4. Participation rules and restrietions (a) Customer must have six (6) months of data in the first year to be eligible for participation; (b) Customer must annually submit twelve (12) months of data thereafter; (c) Inflow data (and outflow data, if applicable) must be submitted to tOO Utiliu@s CYstGmllr Sllrvice Diyj$ioo annually by May for consideration in calculations for July (the start of the City's fiscal year); b. In cases where the user has extensive landscape irrigation and summer monthly consumption exceeds the average monthly consumption of January, February, and March by more than 50 percent (50%), the average of the January, February, and March consumption shall be used for calculating wastewater discharge for the remaining months of the year. c. If an outflow Meter has been installed, such metered outflow will be used to determine flow in lieu of recorded water meter consumption. 2. CHEMICAL OXYGEN nEMANn, SUSPENnEn SOLIDS, AMMONIA a. Measurements of the concentration of these constituents shall be taken from 24-hour composite samples collected periodically for each industrial discharger discharging in excess 0[25,000 gallons per day to the wastewater collection system. 1. The constituent concentrations foand in these samples and previous samples shall be averaged to provide the basis for establishing the Wastewater Treatment Charge to be levied to the discharger being sampled. -====-=-= =:-::-::-:-::c=-c::----------------------~ ..... ---~ CITY OF PALO ALTO UTILITIES RULES ANn REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 9 2. SPECIAL WASTEWATER UTILITYREGUCATIONS RULE AND REGULATION 23 All samples shall be analyzed at the laboratory of the RWQCP. Treatment Charges will be based upon the quantity and concentration found in the waste stream monitored. b. If an establishment's piping configuration, or other physical considerations, render representative Effluent sampling prohibitively complex or infeasible, then CP AU shall set the establishment's level ofsewage effluent constituents for billing purposes at the average effiuent levels of industries in CPAU, or where feasible, at the average effiuent constituent levels of similar establishments. c. Sampling results are intended to provide an estimate of the quality ofEffiuent discharge by the facility. Sampling results can vary significantly depending on the facIhty processes operatIng on the day of samplmg. If the annual sampling results in combination with the flow data indicate a revised annual bill to the Customer, the amount of the increase or decrease shall not exceed 25 percent. The 25 percent limitation is independent of any change in rates or Charges to Rate Schedule S-2. (END) -..... =c-:::c~::-c=--=--,-,=-=-:--------------------------- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No 10 ! A. SPECIAL REFUSE Al~D RECYCLING REGULATIONS SPECIAL REFUSE 1. GENERAL a. The City shall authorize, pennit, regulate and control the collection and disposal of all solid waste within the City limits. b. Minimum collection service for solid waste is once a week. c. The automatic solid waste service level is one Standard Container fur Residential Customers and two Standard Containers for Commercial Customers, unless an alternate level is requested. d. Cans or wheeled containers must not be packed so tightly that contents do not empty freely. e. Customers must supply a safe and accessible pathway for all collection. City's Collectors do not enter buildings or garages to empty solid waste or recycling containers. f. Customers must have all materials ready and at curbside for collection by 6:00 a.m. on collection day. g. The Refuse rates fund collection, disposal, recycling, composting, processing of materials, hazardous waste collection and processing, extensive waste diversion programs and services, and street sweeping. Customers requesting solid waste and Recyclable Materials collection Services to be temporarily suspended shall obtain from the City's Utilities Department an application for Utility Disconne,,1:ion Prior to Building Demolition. The Refuse bill shall be adjusted aceordingly upon approval from the City. h. The City's Collector shall provide wheeled containers for solid waste, recycling, Compostable Materials and Yard Trimming collection. Contents of wheeled containers shall not exceed a weight of 200 pounds. Such containers remain the property of the City and shall not be removed by Customers vacating Premises. If containers are removed, the outgoing Customer may be Charged a fee to replace the -==,.---------------------------------.. -- CITY OF PALO ALTO UTILITIES RULES M'D REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. I SPECIAL REFUSE AND RECYCLING REGULATIONS RULE ANTI REGULATION 24 container based on either a published fee or actual replacement cost. Wheeled containers shall be placed at curbside with the front ofthe container facing the street with a minimum oftwo feet between the containers. i. Customers may exchange Collector provided solid waste, recycling, compostable or Yard Trimming containers for a different size at no cost once per calendar year. Additional container exchanges will be subject to an additional Charge per exchange. j. Solid waste, recycling, compostable and Yard Trimming containers shall not remain in the Public Right-of-Way except as is necessary to accommodate the scheduled curbside collection. Containers are permitted in the Public Right-of-Way only during the day preceding the day of scheduled collection and terminating the day following such collection. k. Bulky goods scheduled for collection by the City's Collector are permitted in the Public Right-of-Way only during the day precedmg the day of scJ1ed1lled collection and terminating the day following such collection. Bulky goods means discarded furniture, mattresses, and household appliances. I. Containers placed for curbside collection shall maintain the 36-inch clearance on the sidewalk required by the American Disabilities Act (ADA) for safe pedestrian passage. 2. RESIDENTIAL a. The standard collection location for all solid waste and recyclable material Services is curbside. Back/side yard Residential solid waste collection may be provided by the City's Collector at an additional monthly service fee at City established rates. Residential Customers must use a Customer provided Standatd Container approved for use by Collector for back/side yard collection. b. Residents may choose from a variety of service levels including a mini-can, single can, multiple cans, and wheeled containers. c. Any occupied domestic dwelling which is receiving Gas or Electric Service shall be charged at least a Minimum Charge for Refuse Services. If unusual circumstances CITY P ALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 ShectNo.2 SPECIAL REFUSE AND RECYCLING REGULATIONS RULE AND REGULATION 24 exist such that no solid waste or recyclable Materials are generated at the Premises, the Customer may apply for an exemption from this Rwe. 3. COMMERCIAL AND INDUSTRIAL a. Service loeation of containers shall be determined by the Public Works Director or his!her designee. Businesses may choose from a variety of service levels and frequency of collection. b. Commercial Customers may reeeive up to five (5) wheeled eontainers for the collection of solid waste. Bins and debris boxes in multiple sizes and collection frequencies are also available and provided by the City's Collector. B. COLLECTION ~.\ND OWNERSIDP 01<' RECYCLABLE MATERIALS 1. RECYCLING PROGRAM The City of Palo Alto provides a program for the collection of Recyclable Materials from Residential and commercial/industrial Premises. The City's Collector shall provide City approved recycling wheeled containers to all Customers. Such containers must be placed curbside for collection and remain the property of the City and shall not be removed by Customers vacating Premises. If containers are removed, the outgoing Customer may be Charged a fee to replace the containers based on either a published fee or actual replacement cost. a. Recyclable Materials placed for Residential curbside recycling collection shall become the property of the City's Collector at the time of placement at the curb or other designated location for collection. The Collector shall be an authorized City contractor under P AMC Section 5.20.040 pursuant to written contract with the City, and shall have exclusive right to collect such Recyclable Materials. b. Commercial! Industrial Customers shall place Recyclable Materials in bins, boxes, or containers provided by the City's Collector. Such materials become the property of the City's Collector. The City's Collector shall have the exclusive right to collect Recyclable Materials from such Bins, Boxes, or Containers. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No.3 SPECIAL REFUSE AND RECYCLING REGULATIONS RULE AND REGULATION 24 c. Commercial !Industrial businesses can donate, sell, or pay to have Recyclable Materials collected by any recycler provided such materials are separated by material type. Glass, paper, plastics, and metal cans may be commingled for collection. Additional requirements related to exclusions to the City or its Collector having the exclusive right to recyclable materials are provided in P AMC Chapter 5.20 2. YARD TRIMMINGS & COMPOSTABLE MATERIALS a. The City's Collector shall provide approved Yard Trimming wheeled containers to Residential Customers and approved containers for the collection of Compostable Materials from commereial Customers. b. Residents may receive up to three (3) wheeled containers for Yard Trimmings at no cost. Additional wheeled containers may be rented or purehased. Commercial Customers may receive up to five (5) wheeled containers for the collection of Compostable Matcrials or bins in multiple sizes. c. Containers for the rare occurrence of excess Yard Trimmings may be provided by the resident and may include 30 gallon Kraft paper bags, cardboard boxes, or bundles (no larger than 2' x 4'). The containers and bundles used for the extra Yard Trimmings collection may not exceed 40 pounds. The containers will not be returned to the Customer. C. SCAVENGING OF GARBAGE AND/OR RECYCLABLE MATERIALS IS PROHIBITED 1. No Person shall scavenge in any City-operated disposal, recycling center, or processing facility, including the City Landfill, nor disturb nor remove any material therein, without permission from the Directof of Public Works. 2. No Person shall scavenge from or deposit solid waste or Recyclable Materials in any solid waste Of recyclable bin, box, or container on the Premises of a Residential or commercial Customer without the permission of the owner of the container. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Couneil Effective 6-1-2010 Sheet No. 4 1 SPECIAL REFUSE AND RECYCLING REGULATIONS RULE fu"!D REGULATION 24 D. SPECIAL PROGRAMS 1. PHYSICAL LIMITATION PROGRAM COLLECTION On-premise (back/side yard) solid waste, recycling, Yard Trimmings, and household hazardous waste collection is available at no additional Charge for residents who are physically limited. Program requires completion and approval of an Application. (END) CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City C ouneil Effective 6-1-20 I 0 Sheet No. 5 --_ ... i ~ j 1 A. GENERAL SPECIAL STORl\-1 AND SURFACE WATER DRAINAGE UTILITY REGULATIONS RULE AND REGULATION 25 For the purpose of City of Palo Alto Rate Schedule D-J and this Rule and Regulation, the following words and terms shall be defined as follows, nnless the context in which they are used clearly indicates otherwise. The definitions of words and teTInS set forth in Titles 12 and 13 of the Palo Altc Municipal Codc shall also apply herein to the extent that they are not inconsistent herewith: 1. "Developed Parcel" shall mean any lot or parcel of land altered from its natural state by the construction, creation, or addition of impervious area, except public streets and highways. 2. "Eguivalent Residential Unit (ERU),' shall mean the basic unit for the computation of stonn drainage fees. The ERU' s for all parcels other than single-family residential properties shall be computed to the nearest 1110 ERU using the following fonnula: Number ofERU = Impervious Area (Sg. Ft.) 2,500 Sq. Ft. The ERU's for single-family Residential properties shall be computed as set forth in CPAU Rate Schedule D-1. 3. "Impervious Area" shall mean any part of any developed parcel of land that has been modified by the action of Persons to reduce the land's natural ability to absorb and hold rainfall. This includes any hard surface area which either prevents or retards the entry of water into the soil mantle as it entered nnder natural conditions pre-existent to development, andlor a hard surface area which causes water to run off the surface in greater quantities or at an increased rate of flow from the flow present nnder natural conditions pre-existent to development. By way of example, common impervious areas include, but are not limited to roof tops, walkways, patios, driveways, parking lots or storage areas, concrete or asphalt paving, gravel roads, or any cleared, graded, paved, graveled, or compacted surface or packed earthen CITY OF PALOA·~L:::CT=O~---------------------- UTILITIES RULES AND REGULATIONS Issued by the City Conncil Effective 6-1-2010 Sheet No. 1 j j 1 J , j 1 4 4. 5. 6. . -----_. __ .. -- SPECIAL STORM AND SURFACE WATER DRAINAGE UTILITY REGULATIONS RULE AND REGULATIQN 25 materials, or areas covered with structures or other surfaces which similarly impede the natural infiltration of surface water into the soil mantle. "Non-Single-Family Residential Property" shall include all developed parcels zoned or used for multi-family, commercial, industrial, retail, governmental, or other non-single family Residential purposes and shall include all developed parcels in the City of Palo Alto not defined as single-family Residential property herein. "Parcel" shall mean the smallest separately segregated lot, unit or plot of land having an identified owner, boundaries, and surface area which is documented for property tax purposes and given a Tax lot number by the Santa Clara County Assessor. "Primary CP AU Account" shall mean that CP AU Account, as determined below, that will be assessed the storm dramage fee for a given developed parcel: a. If there is only one CPAU Account associated with a developed parcel, then that Account is the Primary CPAU Account. b. If there is more than one CP AU Account associated with a developed parcel, then the Primary CPAU Account shall be the Account listed below, in order of preference: 1. The CPAU Account designated as the "house Account" or, if none or more than one, then; 2. The CPAU Account in the name of the owner of the parcel, or if none, then; 3. 'The CPAU Account(s) in the name of the occupier(s) of the parcel. 4. If more than one Account, then the CP AU Account that includes the most CP AU Services. 7. "Single-Family Residential Property" shall include all developed parcels with either one or two single-family detached housing units or one two-unit attached dwelling strueture commonly known as a "duplex." CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 2 8. SPECIAL STORM AND SURFACE WATER DRAINAGE UTILITY REGULATIONS RULE AND REGULA nON 25 "Storm and Surface Water Control Facilities" shall mean all man-made structures or natural water course facility improvements, developments, properties or interest therein, made, constructed or acquired for the conveyance o[Storm or Surface Water Rtmoffforthe purpose of improving the quality of, controlling, or protecting life or property from any storm, flood, or surplus waters. 9. "Storm Drainage Facilities" shall mean the storm and surface water drainage systems comprised of storm and surface water control facilities and any other natural features which store, control, treat and/or convey storm and surface water. Storm Drainage Facilities shall include all natural and man-made elements used to convey storm water from the first point of impact v.1th the surface of the earth to the suitable receiving body of water or location internal or external to the botmdaries of the City of Palo Alto. Such facilities include all pipes, appurtenant features, culverts, streets, curbs, gutters, pumping stations, channels, streams, dnches, wetlands, detention/retention basins, ponds, and otilel storm water conveyance and treatment facilities whether public or private. See CPAU Rule and Regulation No.8 "Access to Premises." 10. "Storm and Surface Water" shall mean water occurring on the surface of the land, from natural causes such as rainfall, whether faIling or flowing onto the land in question. 11. "Undeveloped Parcel" shall mean any parcel which has not been altered from its natural state by the construction, creation, or addition of impervious area. B. STORM DRAINAGE FEES 1. There is hereby imposed on each and every developed pareel ofland within the City of Palo Alto, and the owners and occupiers thereof, jointly and severally, a Storm Drainage fee. This fee is deemed reasonable and is necessary to pay for: a. Improving the quality of storm and surface water; h. The operation, maintenance, improvement and replacement of the existing City storm drainage facilities; and c. The operation, maintenance, and replacement of future such facilities. -==-:--:-=-:::-------------........ -~ ----------------- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Cotmeil Effective 6-1-2010 Sheet No. 3 SPECIAL STORM AND SURFACE WATER DRAINAGE UTILITY REGULATIONS RULE AND REGULATION 25 It is the intent of the City of Palo Alto, and the City has calculated the stonn drainage fee in such a manner, that the amount of the fee imposed upon any parcel shall not exceed the proportional cost of the service attributable to the parcel. It is the further intent of the City that revenues derived from the fee shall not exceed the funds required to provide the property-related Services described in this Rule and Regulation 25, and that revenues derived from the fee shall not be used for any purpose other than those described in this Rule and Regulation 25. 2. All of the proceeds ofthese fees are deemed to be in payment for use of City stonn drainage facilities by the developed parcel on, and with respeet to, which the fee is imposed, and the owners and/or occupiers thereof. 3. the storm dramage fee shall be payable montnly and snail be paid to CI'AU, as billed by CPAU, for eaeh and every developed parcel in the City by the ovvner or occupier responsible for the Primary CPAU Account for other CPAU Services for the subject pareel, unless otherwise agreed in writing by CPAU. The method of billing described in this Rule and Regulation 25 has been designed for administrative efficiency. However, because the stonn drainage fee is a "property-related fee" as defined by Article XIlID, Section 6 of the California Constitution, a property owner may in writing request that the storm drainage fee for a parcel owned by the property owner be billed directly to the owner, notwithstanding the typical method of billing. Because the storm drainage fee is a "property-related fee," the parcel owner shall be responsible to pay all unpaid or delinquent stonn drainage fees. For administrative efficiency, the stonn drainage fee for condominium and townhouse-style developments is typically billed to the CPAU Account ofthe Homeowners' Association. 4. Ifa developed parcel does not have aCPAU Account on the effective date of this Rule and Regulation, a new Account shall be established for that parcel and billed to the owner as shown on the latest County Assessor's property Tax rolls until such time as a Primary CPAU Account is established for other CPAU Services. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-20 I 0 Sheet No. 4 j 1 5. SPECIAL STORM AND SURFACE WATER DRAINAGE UTILITY REGULATIONS RULE AND REGULATION 25 V,'hen an undeveloped parcel is developed, a new Account shall bc established and billed to the owner of that parcel as shown on the latest property Tax rolls of the Santa Clara County Assessor until such time as a Primary CPAU Account is established for other CPAU Services. 6. BASIS FOR CALCULATION a. The storm drainage fee shaH be. based on the relative contribution of Storm and Surface Water from a given developed parcel to City storm drainage facilities. b. The relative contribution of Storm and Surface Water from each developed parcel shall be based on the amount of impervious area on that parcel and shall determine Uiat parcel's storm drainage fee. c. For administrative efficiency, the impervious area of condominium and townhouse style developments is typically calculated for the entire development rathertban on a per-parcel basis. d. loe extent ofimpervious area will be established to the ncarest square foot by any of the following methods: 1. . Computation of the impervious area using on-site measurements of the apparent outside boundaries of the impervious area in or on such developed parcels made by CPAU or on its behalf; or 2. Computation of the impervious area using the dimensions of the impervious area in or on the developed parcels which are set forth and contained in the records of the office of the County Assessor. 3. Estimation, calculation and computation of the impervious area using aerial photography or photograrnmetry, or using the infonnation and data from on site measurements of like or similar property or features or as contained in City or County records. CITY OF PALO ALTO UTILITIES RULES AND REGULATION" Issued by the City COlmcil Effective 6-1-2010 Sheet No. 5 SPECIAL STORM AND SURFACE WATER DRAINAGE UTILITY REGULATIONS RULE AND REGULATION 25 4. CO'mputatiO'n O'fthe imperviO'us area using infO'rmatiO'n submitted by building permit Applicants O'n forms provided by the City, subject to review and correction by the City. 7. CALCULATION OF MONTHLY FEE Monthly fees fO'r all developed parcels shall be computed in accO'rdance with the fO'llowing fO'rmula: Number ofERU's x Rate per ERU as set forth in CPAU Rate Schedule D-1. 8. APPLICATION a. Developed Parcels: StO'rm drainage fees shall apply to all developed parcels within the City, including those classified as non-profit or tax-exempt for ad valorem Tax purpO'ses. The fees shall apply to all government properties, to the full extent permitted by the cO'nstitutions O'f the United States and the State of California, including develO'ped parcels O'f the City of PalO' Alto, City-uwned buildings and parks, but excluding public streets and highways. b. Undeveloped Parcels: StO'rm drainage fees shall nO't be levied against undeveloped parcels that have not been altered from their natural state as defined herein under "lmperviO'us Areas." c. Proportional Reduction of Fees: Developed parcels that have their own maintained storm drainage facility or facilities, and which dO' nO't utilize City facilities or which make no substantial contribution of StO'rm O'r Surface Water to' the City's Storm Drainage facilities shall be liable to pay only that portiO'n O'fthe storm drainage fee attributable to the generic discharge of stO'rm runO'ff (e.g. coO'rdinatiO'n v.ith the Santa Clara Valley Water District on regional flO'O'd cO'ntrol prO'jects, administration O'f the City's flO'O'd hazard regulatiO'ns, and implementatiO'n O'f the urban runO'ff PO'liutiO'n preventiO'n program) and shall nO't be liable to pay fO'r the portion O'f the fee CITY OF PALO ALTO UTILITIES RULES AND REGULATIOl'i' Issued by the City CO'uncil Effective 6-1-2010 ShectNO'.6 SPECIAL STORM AND SURFACE WATER DRAINAGE UTILITY REGULATIONS RULE AND REGULATION 25 attributable to the actual usage of (Le. drainage into) the City's Storm Drain system (e.g. Storm Drain system capital improvements and maintenance). Developed parcels that have a portion of their impervious area within City of Palo Alto shall be Charged only for that portion of impervious area which is in the City of Palo Alto. Developed parcels that drain totally or partially into an area outside the City of Palo Alto shall be liable to pay only that portion of the storm drainage fee attributable to the generic discharge of storm runoff (e.g. coordination with the Santa Clara Valley Water District on regional flood control projects, administration of the City's flood hazard regulations, and implementation of the urban runoff pollution prevention program) and shall not be liable to pay for the portion of the fee attributable to the aetual usage of (i.e. drainage into) the City's Stonn Drain system (e.g. Storm Drain system capital improvements and maintenance). The City of1'810 Alto has calculated the St01lll draiuage fee for each pat eel based on information available to the Public Works Department as to the runount of impervious area for the parcel, as well as other relevant information regarding the parcel. However, it is the intent oflhe City of Palo Alto that no fee shall exceed the proportional cost of Services attributable to the parcel. Therefore, a parcel owner has the right, through Administrative Review, to request a proportional reduction in the storm drainage fee if the owner believes that the parcel contributes less water to the City's storm drainage facilities or uses fewer storm or surface water treatment Services, notwithstanding the amount of the parcel's impervious area. 9. ADMINISTRATIVE REVIEW a. Any Person who owns or pays the storm drainage fee for a developed parcel and who disputes the amount of any storm drainage fee for the parcel, or who requests a deferred payment schedule therefor may request a revision or modification of such fee from the City Engineer. b. The Person seeking Administrative Review shall make sueh request in writing pursuant to Rule and Regulation 11 Section H. The request for Administrative Review must be signed by the property owner. The City Engineer shall conduct the review. CITY OF PALO ALTO UTILITIES RULES AND REGULATION Issued by the City Council Effective 6-1-2010 Sheet No. 7 SPECIAL STORM AND SURFACE WATER DRAINAGE UTILITY REGULATIONS RULE AND REGULA nON 25 c. The City Engineer shall review the request and all data and documentation deemed by the City Engineer to be relevant to the request, and shall make a written determination as to whether the fee for the parcel exceeds the proportional cost of the service attributable to the parcel. If the City Engineer determines that the fee is proportional to the cost of service, no adjustment shall be made. If the City Engineer determines that the fee exceeds the proportional cost of service, the fee shall be adjusted aceordingly. CITY OF PALO ALTO UTILITIES RULES AND REGULATION: Issued by the City Council (E,WD) Effective 6-1-2010 Original Sheet No.8 SPECIAL FIBER OPTIC UTILITY REGULATION RULE AND REGULATION 26 A. GENERAL In addition to the general requirements outlined in Rule and Regulation 18 for Utility Service Connections and Facilities on Customers' Premises, the following is required: To receive any Fiber Optic Service offered by CPAU, the Customer must sign a Dark Fiber License Agreement, and a Proposal for each Fiber Optic project whieh tbe Customer chooses to license. B. SERVICE CONNECTION REQUIREMENTS 1. FillER ENGINEERING STUDY A fiber engineering study is needed to detenuine the routing of the fiber and associated costs for the installation. The Customer is responsible for the cost of the study. The first step to initiate the study is to request advanced engineering. Fees for an advanced engineering request (AER) must be paid by the Customer in accordance with CPAU Rate Schedule EDF-2. Upon receipt of payment for the AER, CPAU \\ill conduct a fiber engineering smdy and prepare a report. If Fiber Optic Service is feasible, the report will include a Proposal, delineating the associated fees, tenus and conditions, and instructions on how to obtain a Dark Fiber License Agreement. If the Customer wishes to proceed with a fiber optic connection, the Customer will need to furnish a completed fonu (Exhibit "E") that contains Customer contact and other infonuation. This will allow CPAU to create a Dark Fiber Master License Agreement (first time Customers only) necessary for obtaining Dark Fiber Services from the City. 2. SERVICE CONNECTION Upon the receipt of a Proposal signed by the Customer, and for first time Customers, two copies of the properly signed Dark Fiber License Agreement, CP AU will construct the proposed connection as described in the Proposal, provided that all of the following conditions have been met: a. The Customer has paid the Service connection Fee to CPAU Revenue Collections as set forth in the Proposal. b. The Customer is responsible for the completion of all the private property construction required to receive the City's Fiber Optic Service as specified in the Proposal, including procuring legal penuission from the land owner to make these modifications. Unless otherwise declared in writing by CP AU, the project will be completed within 8 weeks after the Customer has completed the tasks in paragraphs a. and b., above. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 1 SPECIAL FIBER OPTIC UTILITY REGULATION RULE AND REGULA nON 26 3. TESTING SERVICE DATE a. Upon completion of the Fiber Optic Service connection, CPAU will conduct a Performance Test of the fibers licensed by the Customer, and CPAlJ will certify that the Fiber performance is equal to or better than the Performance Specifications listed below. The Performance Test report will be provided to the Customer within 5 business days of the completion of the Performance Test . Description Maximum Optical ......... =l Attenuation/lnsertion Loss Single Mode Fiber Optic Cable 0.5 dBIkm Splice 0.3 dB/Splice Connector 0.75 dB/connector I b. If the Customer wishes to protest the Performance Test results, the Cnstomer mns! netify CPAU wi1hla 10 days, eteerwise the fibers ',liill be QeemilQ aGGIlpteQ by the Customer. The 11th day after the Performance Test is conducted ""ill be considered the first day of Service for billing purposes. If the Performance Test is challenged, then CPAlJ may, at its own expense, retest the fibers. 1. If CPAlJ produces evidence of performance compliance with CPAlJ standards, and the Customer and CPAlJ cannot come to agreement within 30 days, then the project shall be terminated, and Customer construction fees will not be returned. 2. If CPAlJ cannot produce evidence of performance compliance with CPAU standards, and the Customer and CPAU cannot come to agreement withi!l30 days, then the project shall be terminated and the Customer's construction fce will be returned to the Customer. c. Similarly, Fiber Optic Service revisions requested by the Customer and made by CPAU to the Fiber Optic Service will be Performance Tested by CPAU and the test results provided to the Customer. The same process as described in paragraph B.3.b. for protesting the Performance Testing shall apply to revisions. However, CPAU will only returu those fees associated ",i.th the revisions. OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 2 j I i SPECIAL FffiER OPTIC UTILITY REGULATION RULE AND REGULATION 26 C. OWNERSHIP AND RESPONSffiILITY FOR SERVICE FACILITIES ON CUSTOMER'S PREMISES 1. GENERAL a. The Customer may request the location of the Demarcation Point of the Proposed Fiber Optic Service, The reqnested location must be approved by CPAU. Only one Demarcation Point is allowed per building and it must be situated at a location suited for Utility facilities and openly acCessible for Fiber Optic Service to other authorized building tenants, where applicable. b. CPAU may, at its discretion, establish a single Demarcation Point at one building, or other suitable location, on a single parcel with multiple buildings. Service to other buildings on the parcel shall emanate from this Demarcation Point. c. CPAU will only extend Fiber Optic cables into buildings using existing conduit stmctllres, and only jf a clear proven path wjth a fimctjoning pull-rope is present over the full path. It is the Customer's responsibility to maintain all conduit from the Point of Service to the Demarcation Point in good operating order at all times during the project license, The Customer is responsible for aU new construction on private property required to establish a conduit and appropriate pathway for the project. d. CPAU and the Customer will each assume responsibility for pcrforming splice work and Fiber maintenance activities on their respective sides of the Demarcation Point. The Customer is prohibited from accessing any portion of the Fiber backbone, with the exception of the ends of CPAU licensed Fiber which are extended into the Demarcation Point. e. CPAU reserves the right to install additional fibers and associated infrastructure beyond that required for the Customer when responding to a Service Connection· request. 2. MISCELLANEOUS SERVICE EQUIPMENT a. EQUIPMENT FURNISHED BY CUSTOMER All Service equipment required in connection with Service on the Customer's side of the Demarcation Point shall be furnished, installed, owned and maintained by the Customer in accordance with CP AU requirements. -~ .. -.;:-::-c-=-:::-;-=-=:::------------------------- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-1-2010 Sheet No. 3 SPECIAL FIBER OPTIC UTILITY REGULATION RULE AND REGULATION 26 b. EQUIPMENT FURNISHED BY CPAU 1. CPAU will furnish, install, own and maintain the neeessary facilities in the public right of way, and the Fiber Optic cable up to the Demarcation Point, conditioned upon the Customer maintaining the clear pathway from the property line to the Demarcation Point. 2. Customer will provide a suitable means for C'P AU to place its seal on Fiber Optic equipment installed at CUstomer's Premises. Such seals shall be broken only by authorized CPAU representatives. Detailed information will be furnished by CPAU on request. D. SERVICE TERMINATION 1. All rights to a Fiber Optie Serviee conneetion including all materials and equipment on the CPAU side uflhe DelIIaICatioll Point shall re9ett back to CPAU once the SeI"liee CllflJ'leetioo is terminated for any reason. 2. For f'iber Optic Service that is licensed to a Customer for the purpose of re-selling . communications services within one or more Premises, the following conditions apply: II. The Customer must secure access for CPAU personnel to maintain CPAU's Fiber Optic Service equipment whether the Premise is occupied or vacant. b. If the Premise is vacant, or if the Customer is no longer providing communications services within the Premise, the Customer may request that the Service be maintained to the demareation point CPAU may grant the request as long as payment to CP AU is maintained. c. If necessary, CPAU will, at the Customer's request and expense, re-splice the licensed fibers within the CPAU Fiber Optic infrastructure to maintain the Customer's system topology. E. FINANCIAL TERMINATION When a customer seeks termination of Fiber Optics Services, the Customer shall submit a completed CPA Fiber Optics Serviee Disconnection Form to their Key Aecount Rep, thirty days prior to Service termination. PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6-1-2010 Sheet No. 4 j A. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 APPLICABILITY This Rule describes the Interconnection, Operating and Metering requirements for Generating Facilities to be connected to the City of Palo Alto Utilities (CPAU) Electric Distribution System. Subject to the requirements of this Rule, CPAU will allow the Interconnection of Generating Facilities with its Distribution System. In order to provide for uniformity and to encourage the Intereonnection of renewable energy generation, this Rule has been written to be eonsistent with the technical requirements ofCPUC Rule 21 and IEEE 1547. Language from IEEE 1547 that has been adopted directly (as opposed to paraphrased language or previous language that was determined to be consistent with IEEE 1547) is followed by a citation that lists the clause from which the language derived. For example, IEEE 1547-4.1.1 is a reference to Clause 4.1.1. In the event of any conflict between this Rule and any of the standards listed herein, the requirements of this Rule shall take precedence. B. GENERAL RULES, RIGHTS AND OBLIGATIONS 1. Authorization Required to Operate. A Producer must comply with this Rule, execute an Interconnection Agreement or, if a Producer is a customer-generator, as that term is used in Rule and Regulation 29, a Net Energy Metering and Interconnection Agreement with CPAU, and receive CPAU' s express written permission before Parallel Operation of its Generating Facility with CPAU's Distribution System. CPAU shall apply this Rule in a non discriminatory manner and shall not unreasonably withhold its permission for Parallel Operation of Producer's Generating Facility with CPA U' s Distribution System. 2. Separate Agreements Required for Other Services, A Producer requiring other Electric Services from CPAU including, but not limited to, Distribution Service provided by CPAU during periods of Curtailment or interruption of the Producer's Generating Facility, will enter into agreements with CPAU for such Services in accordance with CPAU's Rules & Regulations and Utility Rates. 3. Service Not Provided With Interconnection. Interconnection with CPAD's Distribution System under this Rule does not provide a Producer any rights to utilize CPAll's Distribution System for the transmission, distribution, or wheeling of Electric power. CITY OF PALO ALTO UTILITIES RULES A1'<"D REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 1 4. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 Compliance With Laws, Rules & Regulations and Utility Rates. A Producer shall ascertain and comply with applicable CPAU Rules & Regulations and Utility Rates; applicable Federal Energy Regulatory Commission (FERC) approved rules, tariffs and regulations; and any local, state or federal Law, statute or regulation which applies to the design, siting, construction, installation, operation, or any other aspect of the Producer's Generating Facility and Interconne('iion Facilities. 5. Design Reviews and Inspections. CPAU shall have the right to review the design of a Producer's Generating Facility and Interconnection Facilities and to inspcct a Produccr's Generating Facility and/or Interconnection Facilities prior to the commencement of Parallel Operation with CPAU's Distribution System. CPAU may require a Producer to make modifications as necessary to comply with the requirements of this Rule. CPAU's review and authorization for Parallel Operation shall not be construed as confirming or endorsing the Producer's design or as warranting the Generating Facility and/or Interconnection Facilities' safety, durability or reliability. CP AU shall not, by reason of such review or lack of review, be responsible for the adequacy or capacity of such equipment. 6. Right to Access. A Producer's Generating Facility and Interconnection Facilities shall be accessible to CPAU personnel whenever necessary for CPAU to perform its duties and exercise its rights under its Rules & Regulations and Utility Rates and any Interconnection Agreement, including the Net Energy Metering and Interconnection Agreement, between CPAU and the Producer. 7. Confidentiality of Information. Any information pertaining to Generating Facility nndlor Interconnection Facilities provided to CPAU by a Produccr shall be treated by CPAU in a confidential manner. CPAU shall not usc information contained in the Application to propose discounted rates to the Customer unless authorized to do so by the Customer or the information is provided to CP AU by the Customer through other means. 8. Prudent Operation and Maintenance Required. A Producer shall operate and maintain its Generating Facility and Interconnection Facilities in accordance with Prudent Electrical Practices and shall maintain compliance with this Rule. 9. Curtailment and Disconnection. CPAU may limit the operation or disconnect or require the disconnection of a Produeer' s Generating Facility from CP AU's Distribution System at any time, with or without notice, in the event of an Emergency, or to correct Unsafe Operating Conditions. CP AU may also limit the operation or disconnect or require the disconnection of CITY OF PALO AI. TO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 2 C. GENERATING FACILITY INTERCOl'llNECTIONS RULE AND REGULATION 27 a Producer's Generating Facility from CPAU's Distribution System upon the Provision of reasonable written notice: (I) to allow for routine maintenance, repairs or modifications to CP AU's Distribution System; (2) upon CP AU's determination that a Producer's Generating Facility is not in compliance with this Rule; or (3) upon termination of the Interconnection Agreement or the Net Energy :Metcring and Interconnection Agreement. Upon the Producer's written request, CP AU shall provide a written explanation of the reason for such Curtailment or disconnection. APPLICATION AND INTERCONNECTION PROCESS 1. APPLICATION PROCESS a. Applicant initiates contact with CPAU. Upon request, CPAU will provide information and documents (such as sample agreements, Load Sheets, tcchnical illlormatlon, hstmg ofCenified EqUlpmem, applicable Rate 3chedules and Meteling requirements) to a potential Applicant. Unless otherwise agreed upon, all such information shall normally be sent to the Applicant within three (3) Business Days following the initial request from the Applicant. b. Applicant Completes a Load Sheet. All Applicants shall complete and submit a Load Sheet and 3 sets of plan drawings for review. Load Sheets and plans may be dropped off at the Development Center at 285 Hamilton A venue, or Utilities Engineering at 1007 Elwell Court. 1. CPAU shall complete the Initial Review, absent any extraordinary circumstances, within 10 Business Days of receiving the Load Sheet and plans. If defects are noted, CP AU and Applicant shall cOoperate to establish a satisfactory Application. 2. 'The Initial Review fee shall be waived for solar powered Generating Facilities. 3. Fifty percent of the fees associated with the Initial Review will be returned to the Applicant if the Appl ication is rejected by CP AU or the Applicant retracts the Application. CITY OF PALO ALTO UTILITIES RULES AND REGULATI01\'S Issued by the City Council Effective 6-01-2010 Sheet No. 3 cl j j 1 , c. 4. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 Applications that are over one year old (from the date of CPAU's acknowledgement) without a signed Interconnection Agreement or Net Energy Metering and Interconnection Agreement, or a Generating Facility that has not been approved for Parallel Operation within one year of completion of all applicable review and/or studies are subject to cancellation by CPAU; however, CPAU may not cancel an Application if the Producer provides reasonable evidence iliat the project is b1ill active. 5. The Applicant may propose, and CP AU may agree to, reduced costs for reviewing atypical Applications, such as Applications submitted for multiple Generators, multiple sites, or otherwise as conditions warrant. CP AU Performs an Initial and Supplemental Review and Develops Preliminary Cost Estimates and InterconnectIon ReqUlrements. 1. Upon receipt of a satisfactorily completed Application and any additional information necessary to evaluate the Interconnection of a Generating Facility, CPAU shall perform an Initial Review. The Initial Review determines if: (a) the Generating Facility qualifies for Simplified Interconnection; or (b) the Generating Facility requires a Supplemental Review. 2. CP AU shall complete its Initial Review, absent any extraordinary circumstances, within 10 Business Days after receipt of a completed Application including Load Sheet and pIau drawings. If the Initial Review determines the proposed Generating Facility can be Interconnected by means of a Simplified Interconnection, CPAU will provide the Applicant with an Interconnection Agreement for Applicant's signature. 3. If the Generating Facility does not pass the Initial Review for Simplifien Interconnection as proposed, CP AU will notify the Applicant and perform a Supplemental Review. Applicant shall pay an additional $600 or the then applicable fee for the Supplemental Review, unless the Application is withdrawn. The Supplemental Review will result in CP AU providing either: (a) Interconnection requirements beyond those for a Simplified ------_ .... __ ._--_ ..... _------------- CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 4 - I d. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 Interconnection, and an Interconnection Agreement or the Net Energy Metering and Interconnection Agreement for Applicant's signature; or (b) a cost estimate and schedule for an Interconnection Study. The Supplemental Review shall be completed, absent any extraordinary circumstances, within 20 Business Days of receipt of a completed Application and fees. The Interconnection Study will require additional fees and more time to complete, depending on the complexity of the project to be studied. The $600 or then applicable Supplemental Review fee shall be waived for solar powered Generating Facilities that do not sell power to the grid. Vv'ben Required, Applicant and CPA U Commit to Additional Interconnection Study Steps. When a Supplemental Review reveals that the proposed Generating Facility call1lot be Interconnected to CPAU's Distribution System by means of a Simplified Interconnection, or that significant Interconnection Facilities installed on CPAU's system or Distribution System modifications will be needed to accommodate an Applicant's Generating Facility, CPAU and Applicant shall enter into an agreement that provides for CPA U to perform additional studies, facility design and engineering, and to provide a fixed price or an estimate for actual cost billing to the Applicant, at the Applicant's expense. The Interconnection Study agreement shall set forth CPAU's estimated schedule and Charges for completing such work. Interconnection Study fees for solar generating facilities up to 1 megawatt (MW) that do not sell power to the grid will be waived up to the amount of $5,000. TABLE C.l Summary of Fees and Exemptions Initial Generating Facility Review Supplemental Type Fee Review Fee Interconnel,!!ion Study }'ees Non-Net Energy Metering $0 $600 As Specified by CP AU Net Energy Metering $0 $0 As Specified by CP AU Solar IMW or less that does not sell power to the First $5,000 of total review and study fees w1lived grid CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 5 : =1 I 1 -i 2. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULA nON 27 INTERCONNECTION PROCESS a. Applicant and CP AU Enter Into an Interconnection Agreement or a New Energy Metering and Interconnection Agreement and, where required, a Special Facilities Agreement for Interconnection Facilities or Distribution System Modifications. CP AU shall provide the Applicant with an executable version of the Interconnection Agreement or the Net Energy Metering and Intereonnection Agreement as appropriate, for the Applicant's Generating Facility and desired mode of operation. Where the Supplemental Review or Interconnection Study performed by CPA U has determined that modifications or additions to its Distribution System are required, or that additional Interconnection Facilities will be necessary to accommodate an Applicant's Generating Facility, CPAU may also provide the Applieant with a Special Facilities Agreement. This agreement shall set forth CPAU and the ,A43fllieant's FeSfl9nsmilities, eempletioo sGIwG!lles, aH4 fixed priG": or e$timated CO~5 for the required work. b. Where applieable, CPAU installs required Interconnection Facilities or modifies CPAU's Distribution System. After executing the applicable agreements, CP AU will commenee construction! installation of CPAU's Distribution System modifications or Interconnection Facilities which have been identified in the agreements. The parties will use good faith efforts to meet schedules and estimated costs as appropriate. c. Producer arranges for and completes. Pre-parallel Testing of Generating Facility and Producer's Interconnection Facilities. The Producer is responsible for testing new Generating Facilities and associated Interconneetion Facilities to ensure compliance with the safety and reliability Provisions of this Rule prior to being operated in parallel with CPAU's Distribution System. For non-Certified Equipment, the Producer shall develop a written testing plan to be submitted to CPAU for its review and acceptance. Alternatively, the Producer and CP AU may agree to have CPAU conduct the required testing at the Producer's expense. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No.6 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 Where applicable, the test plan shall include the installation test procedures published by the manufacturer ofthe generation or Interconnection equipment. Facility testing shall be conducted at a mutually agreeable time, and depending on who conducts the test, CPAU or Producer shall be given the opportunity to witness the tests. d. CP AU Authorizes Parallel Operation or Momentary Parallel Operation. CPAU shall authorize the Producer's Generating Facility for Parallel Operation or Momentary Parallel Operation with CPAU's Distribution System, in writing, within 5 days of satisfactory compliance with the terms of all applicable agreements. Compliance may include, but not be limited to, Provision of any required docnmentation and satisfactorily completing any required inspections or tests as described herein or in the agreements formed between the Producer and CPAU. A Producer shall not commence Parallel Operation of its Generating Facility with CPAU's system un!e"s Jt has receIved CPAU s express wrItten permISSIon to do so. D. GENERATING FACILITY DESIGN AND OPERATING REQUIREMENTS This section has been revised to be consistent with the requirements of ANSI/IEEE 1547-2003· Standard for Interconnecting Distributed Resources with Electric Power Systems (IEEE 1547). Exceptions are taken to IEEE 1547 Clauses 4.1.4.2 Distribution Secondary Spot Networks and Clauses 4.1.8.1 or 5.1.3.1, which address Protection from Electromagnetic Interference. Also, RULE AND REGULATION 27 does not adopt the Generating Facility power limitation of 10 MW incorporated in IEEE 1547. 1. GENERAL INTERCONNECTION AND PROTECTION FUNCTION REQUIREMENTS The Protective Functions and requirements of this Rule are designed to protect CPAU's Distribution System and not the Generating Facility. A Producer shall be solely responsible for pmviding adequate proteetion for its Generating Facility and Intereonnection Facilities. The Producer's Protective Functions shall not impact the operation of other Protective Functions utilized on CPAU's Distribution System in a manner that would affect CPAU's capability of providing reliable scrvice to its Customers. CITY OF PALO ALTO UTILITIES RULES AND REGULA nONS Issuedby the City Council Effective 6-01-2010 Sheet No. 7 l : 1 1 1 , 1 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 a. Protective Functions Required. A Generating Facility operating in parallel with CPAU's Distribution System shall be equipped with the following Protective Functions to sense abnormal conditions on CPAU's Distribution System and cause the Generating Facility to be automatically disconnected from CP AU's Distribution System or to prevent the Generating Facility from being connected to CPAU's Distribution System inappropriately: 1. Over and under voltage trip functions and over and under frequency trip functions; 2. A voltage and frequency sensing and time-delay Function to prevent the Generating Facility from energizing a de-energized Distribution System circuit and to prevent the Generating Facility from reconnecting with CPAU's Distribution System unless CP AU's Distribution System service voltage and frequency IS wlthm the ANSI C84.1-1995 I able 1 Range!"Vv'bltage Range of I 06V to 127V on a 120V basis, inclusive, and a frequency range of 59.3 Hz to 60.5 Hz, inclusive. and are stable for at least 60 seconds, and; 3. A Function to prevent the Generating Facility from contributing to the formation of an Unintended Island, and cease to energize the CPAU systenl within two seconds of the formation of an Unintended Island. The Generating Facility shall cease to energize CP AU's Distribution System for faults on CPAU's Distribution System circuit to which it is connected (IEEE 1547-4.2.1). The Generating Facility shall cease to energize CPA U' s Distribution circuit prior to re-closure by CPA U' s Distribution System equipment (IEEEI547-4.2.2). b. Momentary Paralleling Generating Facilities. With CPAU's approval, the transfer switch or scheme used to transfer the Producer's Loads from CPAU's Distribution System to Producer's Generating Facility may be used in lieu of the Protective Functions required for Parallel Operation. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 8 --.I -1 i 1 i J j ~ c. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULA nON 27 Suitable Equipment Required. Circuit breakers or other interrupting devices located at the Point of Common Coupling must be Certified or "Listed" (as defined in Article 100, the Definitions Section of the National Electrieal Code) as suitable for their intended application. This includes being capable ofinterrupting the maximum available fault current expected at their location. Producer's Generating Facility and Interconnection Facilities shall be designed so that the failure of anyone device shall not potentially compromise the safety and reliability ofCPAU's Distribution System. The Generating Facility's paralleling-device shall be capable of withstanding 220% of the Interconnection Facilities' rated voltage (IEEE 1547-4.1.8.3). The Interconnection Facilities shall have the capability to withstand voltage and current surges in accordance with the enviromnents defined in IEEE Std C62.41.2-2002 or IEEE Std C37.90.1-2002 as applicable and as described inJ.3.e (IEEE 1547-4.1.8.2). d. Visible Disconnect Required: When required by CPAU's operating practices, the Producer shall furnish and install a ganged, manually-operated isolating switch (or a comparable device mutually agreed upon by CPAU and the Producer) near the Point of Interconnection to isolate the Generating Facility from CPAU's Distribution System. The device does not have to be rated for Load break nor provide over current protection. The device must: 1. Allow visible verification that separation has bcen accomplished. (This requirement may be met by opening the enclosure to observe contact separation.) 2. Include markings or signage that clearly indicates open and closed positions. 3. Be capable of being reached quickly and conveniently 24 hours a day by CPAU personnel for construction, maintenance, inspection, testing or reading, without obstacles or requiring those seeking access to obtain keys, special permission, or security clearances. 4. Be capable of being locked in the open position. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01'2010 Sheet No. 9 5. GENERATING FACILITY Il'iTERCONNECTIONS RULE A1\D REGULATI01\ 27 Be clearly marked on the submitted Single Line Diagram and its type and location approved by the CPA U prior to installation. If the device is not adjacent to the PCC, permanent signage must be installed at a CPAU approved location providing a clear description of the location of the device. Generating Facilities with Non-Islanding inverters totaling one (I) kilovolt ampere (kV A) or less are exempt from this requirement. e. Drawings Required. Prior to Parallel Operation or Momentary Parallel Operation of the Generating Facility, CPAU shall approve the Producer's Protective Function and control diagrams. A Gencrating Facility equipped with a Protective Function and control scheme previously approved by CPAU for system-wide application or only Certified Equipment may satisfy tllis requirement by reference to previously approved drawings and diagrams. f. Generating FacIlIly CondItions Not Identitled. In the event this Rule does not address the Interconnection conditions for a particular Generating Facility, CPAU and Producer may agree upon other arrangements. 2. PREVENTION OF INTERFERENCE The Producer shall not operate a Generating Facility or Interconnection Facilities that superimpose a voltage or current upon CPAU's Distribution System that interferes with CPAU operations, service to CPAU Customers, or communication facilities. If such interference occurs, the Producer must diligently pursue and take corrective action at its own expense after being given notice and reasonable time to do so by CPAU. If the Producer does not take corrective action in a timely marmer, or continues to operate the facilities causing interference without restriction or limit, CPAU may, without liability, diseonnect the Producer's facilities from CPAU's Distribution System, in accordance with Section B.9 of this Rule. To eliminate undesirable interference caused by its operation, each Generating Facility shall meet the following criteria: a. Voltage Regulation. The Generating Facility sball not actively regulate the voltage at the PCC while in parallel with CPAU's Distribution System. The Generating Facility shall not cause the service voltage at other Customers to go outside the requirements of ANSI C84.1-1995, Range A (IEEE 1547-4.1.1). CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet 1\0. 10 GEl\iERATING FACILITY INTERCO!'.1'."'ECTIONS RULE AND REGULATION 27 Operating Voltage Range. The voltage ranges in Table D.I define protective trip limits for the Protective Function and are not intended to define or imply a voltage regulation Function. A Generating Facility shall cease to energize CPAU's Distribution System within the prescribed trip time whenever the voltage at the PCC deviates from the allowable voltage operating range. The Protective Function shall detect and respond 10 voltage on all phases to which the Generating Facility is connected. 1. Generating Facilities (30 kV A or less). Generating Facilities with a Gross Nameplate Rating ono k V A or less shall be capable of operating within the voltage range normally experienced on CPAU's Distribution System. The operating rangc shall be selected in a manner that minimizes nuisance tripping between 106 volts and 132 volts on a 120-volt base (88-11 0% of nominal voltage). Voltage shall be detected at either the PCC or the Point of InterconnectJon. 2. Generating Facilities (greater than 30 kVA). CPAU may have specific operating voltage ranges for a Generating Facility with a Gross Nameplate Rating greater than 30 kVA, and may require adjustable operating voltage settings. In the absence of sueh requirements, the Generating Facility shall operate at a range between 88% and 110% of the applicable Interconnection voltage. Voltage shall be detected at either the PCC or the Point of Interconnection, with settings compensated to account for the voltage at the PCC. Generating Facilities that are Certified Non-Islanding or that meet one of the options of the Export Sereen (Section 1.3.b) may detect voltage at the Point of Interconnection without compensation. 3. Voltage Disturbances. Whenever CPAU's Distribution System voltage at the PCC varies from and remains outside normal (nominally 120 volts) by the predetermined amounts set forth in Table D-l, the Generating Faeility's Protective Functions shall cause the Generator( s) to become isolated from CPAU's Distribution System: CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet "'10. 11 I 1 ! , , , I i , GENERATING FACILITY INfERCONNECTIONS RULE AND REGULATION 27 I ........ ~~ ..... TABLE D.l: Voltage Trip Settings V (jl!alte at Point of Common Couplinlt Maximum Trip Time(l) # of Cycles ! Assuming 120 V Base % ofKominal Voltage (Assuming 60 Hz Seconds Nominal) i Less than 60 Volts Less than 50% 10 Cycles 0,16 Seconds Greater than or equal to Greater than or equal to 60 Volts but less than 120 Cycles 2 Seconds 106 Volts 50% but less than 88% Greater than or equal to Greater than or equal to 106 Volts but less than or 88% but less than or Normal Operation , (1) equal to 132 Volts equal to II 0% Greater than 132 Volts Greater than 11 0% but ! but less than or less than or equal to 60 Cycles 1 Second equal to 144 Volts 120% Greater than 144 Volts Greater than 120% 10 Cycles 0,16 Seconds "Maximum Trip time" refers to the time between the onset of the abnonnal condition and the Generating Facility ceasing to energize CPAU's Distribution System. Protective Function sensing equipment and circuits may remain connected to CPAU's Distribution System to allow sensing of electrical conditions for use by the "reconnect" feature, The purpose of the allowed time delay is to allow a Generating Facility to "ride through" short-tenn disturbauces to avoid nuisauce tripping, Set points shall not be user adjustable (though they may be field adjustable by qualified personnel). For Generating Facilities with a Gross Nameplate Rating greater than 30 kVA, set points shall he field adjustable and different voltage set point~ and trip times from those in Table D.l may be negotiated withCPAU. c. Paralleling. The Generating Facility shall parallel with CPAU's Distribution System without causing a voltage fluctuation at the PCC greater than ±5% of the prevailing voltage level of CPAli's Distribution System at the pCC, and meet the flicker requirements ofD,2,d. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 12 ·.~ j d. e. f. GENERATING FACILITY INTERCONNECTIONS RULE A."!D REGULATION 27 Flicker. The Generating Facility shall not create objectionable flicker for other Customers on CP AU's Distribution System. To minimize the adverse voltage effects experienced by other Customers (IEEE 1547-4.3,2), flicker at the PCC caused by the Generating Facility should not exceed the limits defined by the "Maximum Borderline of Irritation Curve" identified in iEEE 519-1992 (iEEE Recommended Practiees and Requirements for Harmonie Control in Electric Power Systems, IEEE SID 519-1992, Institute of Electrical and Electronic Engineers, Piscataway, NJ). This requirement is necessary to minimize the adverse voltage affects experienced by others Customers on CPAU's Distribution System. Generators may be connected and brought up to synchronous speed (as an induction motor) provided these flicker limits are not exceeded. Integration with CPAU's Distribution System Grounding. The grounding scheme of the Generating Facility Interconnection shall not cause over-voltages that exceed the rating of the eql:liptn:eflt emmeetee ttl CPAH Me shall Ret disraflt the eeerdinati en sf the ground fault protection on CP AU's Distribution System (IEEE 1547-4.1.2). Frequency. CPAU's controls system frequency, and the Generating Facility shall operate in synchronism with CPAU's Distribution System. Whenever CPAU's Distribution System Frequency at the PCC varies from and remains outside normal (nominally 60 Hz) by the predetermined amounts set forth in Table D.2, the Generating Facility's Protective Functions shall cease to energize CPAU's Distribution System within the stated maximum trip time, TABLED2 F T' S . . reguencyrlp ettings Maximum Trip Time (I) Generating Fa cility Rating Freguency Range (Assuming 60 Cycles per (Assuming 60 Hz Nominal) ! ! Less than 59.3 Hz Less or equal to 30kW Greater than 60.5 Hz Less than 57 Hz Less than an adjustable value 30kW between 59.8 Hz and 57 Hz but greater than 57 Hz (2) Greater than 60.5 Hz CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Second 10 Cycles 10 Cycles 10 Cycles Adjustable between 10 and 18,000 Cycles (2),(3) 10 Cycles Effective 6-01-2010 Sheet No. 13 : - 1 j 1 , , 1 i j 1 I (I) (2) (3) GENERATING FACILITY INTERCONNECTIONS RULE AND REGULA nON 27 "Maximum Trip time" refers to the time between the onset of the abnormal condition and the Generating Facility ceasing to energize CPAU's Distribution System. Protective Function sensing equipment and circuits may remain connected to CPAU's Distribution System to allow sensing of electrical conditions for use by the "reconnect" feature. The purpose of the allowed'time delay is to allow a Generating Facility to "ride through" short-term disturbances to avoid nuisance tripping. Set points shall not be user adjustable (though they may be field adjustable by qualified persormel). For Generating Facilities with a Gross Nameplate Rating greater than 30 kVA, set points shall be field adjustable and different voltage set points and trip limes from those in Table D.2 may be negotiated with CPAU. Unless otherwise required by CPAU, a trip frequency of59.3 Hz and a maximum trip time of10 cycles shall be used. When a I O-cycle maximum trip time is used, a second under frequency trip setting is not required. g. Harmonics. W hen the Generating Facility is set dng balanced linear Loads, harmonic current injection into CP AU's Distribution System at the PCC shall not exceed the limits slated below in Table D.3. The harmonic current injections shall be exdusive of any harmonic currents due to harmonic voltage distortion present in CPAU's Distribution System without the Generating Facility connected (IEEE 1547-4.3.3). The harmonic distortion of a Generating Facility located at a Customer's site shall be evaluated using the same criteria as for the Host Loads. Table D.3 Maximum Harmonic Current Distortion in Percent of Current (1)(1,2) ... ~ , Individual ! , Total i ! Demand Harmonic Order h, h<ll llSh<17 i 17Sh<23123Sh<35 35 Sh (odd harmonics) J I distortion , , _~,_(TDD) Max Distortion (%) 4.0 I 2.0 I 1.5 I 0.6 0.3 i 5.0 ... _---••• _M ____ (1) IEEE 1547-4.3.3 (2) I = the greater of the maximum Host Load current average Demand over 15 or 30 minutes without the GF, Or the GF rated current capacity (transformed to lbe PCC when a transformer exists between the GF and the PCC). (3) Even harmonics are limited to 25% of the odd harmonic limits above. CITY OF PALO ALTO LTILITIES RCLES AND REGCLATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 14 I i ·i 1 j 1 -~ 1 1 I I h. i. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 Direct Current Injection. Generating F acHities should not inject direct current greater than 0.5% of rated output current into CP AU's Distribution Sy&1em. Power Factor. Each Generator in a Generating Facility shall be capable of operating at some point within a Power Factor range from 0.9 leading to 0.9 lagging. Operation outside this range is acceptable provided the reactive power of the Generating Facility is used to meet the reactive power needs of the Host Loads or that reactive power is otherwise provided under tariff by CPAU. The Producer shall notifY CPAU if it is using the Generating Facility for Power Factor correction. Unless otherwise agreed upon by the Producer and CPAU, Generating Facilities shall automatically regulate Power Factor, not voltage, while operating in parallel with CPAU's Distribution System. 3. TECHNOLOGY SPECIFIC REQUIREMENTS a. Three-Phase Synchronous Generators. For three-phase Generators, the Generating Facility circuit breakers shall be three-phase devices \-vith electronic or electromechanical control. The Producer shall be responsible for properly synchronizing its Generating Facility with CP AU's Distribution System by means of either manual or automatic synchronizing equipment. Automatic synchronizing is required for all synchronous Generators that have a Short Circuit Contribution Ratio (SCCR) exceeding 0.05. Loss of synchronism protection is not required except as may be necessary to meet D.2.d (Flicker) (lEEE 1547-4.2.5). Unless otherv.'.ise agreed upon by the Producer and CPA U, synchronous Generators shall automatically regulate Power Factor, not voltage, while operating in parallel with CPAU's Distribution System. A power system stabilization function is specifically not required for Generating Facilities under 10 MW Net Nameplate Rating. b. Induction Generators. Induction Generators (except self-excited Induction Generators) do not require a synchronizing Function. Starting or rapid Load fluctuations on induction Generators can adversely impact CPAU's Distribution System's voltage. Corrective step-switched capacitors or other techniques may be necessary and may cause undesirable ferro-resonance. When these counter measures (e.g., additional capacitors) are installed on the Producer's side of the Point of Common Coupling, CP AU must review thcse measures. Additional equipment may be required as determined in a Supplemental Review or an Interconnection Study. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. is ~ ] i .~ C. d. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 Inverters. Utility-interactive inverters do not require separate synchronizing equipment. Non-utility-interactive or "stand-alone" inverters shall not be used for Parallel Operation with CPAU's Distribution System. Single-Phase Generators. For single-phase Generators connected to a shared single-phase secondary system, the maximum Net Nameplate Rating of the Generating Facilities shall be 20 kV A. Generators connected to a center-tapped neutral 240-volt service must be installed such that no more than 6 kV A of nnbalanced power is applied to the two "legs" of the 240-volt service. For Dedicated Distribution Transformer Services, the maximum Net Nameplate Rating of a single-phase Generating Facility shall be the transformer nameplate rating. 4. SUPPLEMENTAL GENERATING FACILITY REQUIREMENTS a. FaUlt DetectIOn. A Generatmg FaCIlItY With an SCCR exceeding O. I or one That does not cease to energize CPAU's Distribution System within two seconds of the formation of an Unintended Island shall be equipped with Protective Functions designed to detect Distribution System faults, both line-to-line and line-to-ground, and shall cease to energize CPAU's Distribution System within two seconds of the initiation of a fault. b. Transfer Trip. For a Generating Facility that cannot detect Distribution System faults (both line-to-line and line-to-ground) or the fomlation of an Unintended Island, and cease to energize CPAU's Distribution System within two seconds, CPAU may require a Transfer Trip system or an equivalent Protective Function. c. Reclose Blocking. Where the aggregate Generating Facility capacity exceeds 15% of the peak Load on any automatic reclosing device, CPAU may require additional Protective Functions, including, but not limited to reclose-blocking on some of the automatic reclosing devices. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-0 1-20 I 0 Sheet No. 16 j j J GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 E. INTERCONNECTION FACILITIES AND DISTRIBUTION SYSTEM MODIFICATIONS OWNERSHIP AND FINANCING 1. SCOPE AND OWNERSHIP OF INTERCONNECTION FACILITIES AND DISTRIBUTION SYSTEM MODIFICATIONS a. Scope. Parallel Operation of Generating Facilities may require Interconnection Facilities or modifications to CPAU's Distribution System ("Distribution System modifications"). The type, extent and costs of Interconnection Facilities and Distribution System modifications shall be consistent with this Rule and detennined through the Supplemental Review and/or Interconnection Studies described in Section C. h. Ownership. Interconnection Facilities installed on Producer's side of the Point of Common Conpling (PCr) may be owned, operated and majntajned by the Producer or CPAU. Interconnection Facilities installed on CPAU's side of the PCC and Distribution System modifications shall be owned, operated and maintained only by CPAU. 2. RESPONSIBILITY OF COSTS OF INTERCONNECTING A GENERATING FACILITY a. Study and Review Costs. A Producer shall be responsible for the reasonably incurred costs of the reviews and studies conducted pursuant to Section C.I of this Rule. h. Facility Costs. A Producer shall be responsible for all costs associated with Interconnection Facilities owned by the Producer. The Producer shall also be responsible for any costs reasonably incurred by CPAU in providing, operating, or maintaining the Interconnection Facilities and Distribution System modifIcations required solely for the Interconnection of the Producer's Generating Facility with CPAU's Distribution System. c. Separation of Costs. Should CPAU combine the installation of Interconnection Facilities or Distribution System modifications required for the Interconnection of a Generating Facility with modifications to CPAU's Distribution System to serve other Customers or Producers, CPA U shall not include the costs of such separate or incremental facilities in the amounts billed to the Producer. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-20 I 0 Sheet No. 17 j -1 , d. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 Reconciliation of Costs and Payments. if the Producer selceted a fixed price billing for the Interconnection Facilities or Distribution System modifications, no reconciliation will be necessary. If the Producer selected actual cost billing, a true-up will be required. Within a reasonable time after the Interconnection of a Producer's Generating Facility, CPAU will reconcile its actual costs related to the Generating Facility against any advance payments made by the Producer. The Producer will receive either a bill for any balance due or a reimbursement for overpayment as determined by CP AU's reconciliation. The Producer shall be entitled to a reasonably detailed and understandable accounting for the payments. 3. INSTALLATION AND FINANCING OF INTERCONNECTION FACILITIES AND DISTRIBUTION SYSTEM MODIFICATIONS a. Agrcement Required. The costs for Interconnection Facilities and Distribution System modificatIOns sfulII be paid by the Producer pursuant to the ProvlSlons contained in the Special Facilities Agreement. Where the type and extent of the Interconnection Facilities or Distribution System modifications warrant additional detail, Producer and CPAU shall execute separate agreement(s) to more fully describe and allocate the parties' responsibilities for installing, owning, operating and maintaining the Interconnection Facilities and Distribution System modifications. b. Interconnection Facilities and Distribution System Modifications. Interconnection Facilities connected to CPAU's side of the Point of Common Coupling and Distribution System modifications shaH be provided, installed, owned and maintsined by CP AU at Producer's expense. c. Reservation of Unused Facilities. When a Producer wishes to reserve CPAU-owned Interconnection Facilities or Distribution System modifications installed and operated as Special Facilities for the Producer at Producer's expense, but idled by a change in the operation ofthe Producer's Generating Facility or otherwise, Producer may elect to abandon or reserve such facilities consistent with the terms of its agreement with CPAU. If Producer eJects to reserve idle Interconnection Facilities or Distribution System modifications, CPAU shall be entitled to continue to Charge Producer for the costs related to the ongoing operation and maintenance of the Special Facilities. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 18 -1 j j , J GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 d. Refund of Salvage Value. When a Producer elects to abandon the Special Facilities for which it has either advanced the installed costs or constructed and transferred to CPAU, the Producer shall, at a minimum, receive from CPAU a credit for the net salvage value of the Special Facilities. F. METERING, MONITORING AND TELEMETRY 1. GENERAL REQUIREMENTS All Generating Facilities shall be metered in aecordance with this Section F and shall meet all applicable standards ofCPAU contained in CPAU's applicable rules and published CPAU manuals dealing with Metering specifications. 2. METERING BY CPAU The ownership, installation, operation, reading and testmg of revenue Metenng Eqmpment for Generating Facilities shall be by CPAU only. 3. NET GENERATION METERING For purposes of monitoring Generating Facility operation to determine standby Charges and applicable non-bypassable Charges as defined in CPAU's tariffs, and for Distribution System plarming and operations, consistent with Section BA of this Rule, CP AU shall have the right to specify the type, and require the installation of Net Generation Metering equipment. CPAU shall only require Net Generation Metering to the extent that less intrusive andior more cost effective options for providing the necessary Generating Facility output data are not available. In exercising its discretion to require Net Generation Metering, CPAU shall consider all relevant factors, including but not limited to: a. Data requirements in proportion to need for information; b. Producer's election to install equipment that adequately addresses CPAU's operational requirements; c. Accuracy and type of required Metering consistent ",ith purposes of collecting data; d. Cost of Metering relative to the need for and accuracy of the data; e. The Generating Facility's size relative to the cost of the Meteringimonitoring; f. Other means of obtaining the data (e.g., Generating Facility logs, proxy data etc.); and g. Requirements under any Interconnection Agreement v.ith the Producer. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 19 :1 ~ 1 j , j j 1 4. GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 . POINT OF COMMON COUPLING METERING For purposes of assessing CP AU Charges for retail service, the Producer's PCC Metering shall be reviewed by CPAU, and if required, replaced to ensure that it will appropriately measure Electric power according to the Provisions of the Customer's Electric Service tariff. Where required, the Customer's existing Meter may be replaced with a bi -directional meter so that power deliveries to and from the Producer's site can be separately recorded. Alternately, the Producer may, at its sole option and cost, require CPAU to install Multi Metering Equipment to separately record power deliveries to CPAU's Distribution System and retail purchases from CPAU. Where necessary, such PCC Metering shall be designed to prevent reverse registration. S. TELEM;ETERING If the nameplate rating of the (Jeneratmg FacIlIty is 1 MW or greater, relemetering equipment at the Net Generator Metering location may be required at the Producer's expense. If the Generating l'acility is Interconnected to a portion of CPAU's Distribution System operating at a voltage below 10 kV, then Telemetering equipment may be required on Generating Facilities 250 kW or greater. CPAU shall only require Telemetering to the extent that less intrusive and/or more cost effective options for providing the necessary data in real time are not available 6. LOCATION Vlhere CP AU-owned Metering is located on the Producer's Premiscs, Producer shall provide, at no expense to CPAU, a suitable location for all such Metering Equipment. 7. COSTS OF METERING The Producer will bear all costs of the Metering required by this Rule, including the incremental costs of operating and maintaining the Metering Equipment. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council (END) Effective 6-01-2010 Sheet No. 20 l'."ET ENERGY METERING SERVICE AND INTERCONNECTION RULE AND REGULA nON 29 A. APPLICABILITY 1. This Rule and Regulation 29 is applicable to any customer-generator ofCPAU who signs the Net Energy Metering and Interconnection Agreement. A customer-generator includes: (1) an "eligible customer-generator," as that term is defined in Section 331(h) of the California Public Utilities Code to refer to a residential or small commercial Customer, and, (2) a customer-generator who is other than a residential or small commercial Customer, as defined, of CPAU, which includes a medium cOlll1llercial and a large commercial (industrial) Customer, who uses a solar or wind turbine electrical Generating Facility, or a hybrid system of both. The facility must be located on the customer-generator's owned, leased or rented Premises, must have a capacity of not more than one (I) megawatt (or 1,000 Kilowatts), must be Interconnected and operated in parilllel WIlli CPAO 's Electric utilItY DIstnbutIOn SyStem, and must be intended primarily to offset part or all of the customer-generator'S own Eleetric Service requirements. 2. The customer-generator will be required to sign a Net Energy Metering and Interconnection Agreement ()l:EMIA) or an agrcement containing substantially the terms and conditions of the referenced NEMIA and agree to be subject to applicable Utility Rates and Charges and Utility Rules and Regulations in order to be eligible for Net" Energy Metering Service provided by CPAU. CPAU will make available all necessary forms and contracts for Net Energy Metering Service for download from the Internet. 3. CPAU shall process a request for the establishment of Net Energy Metering and Interconnection from the customer-generator within the time period not exceeding that for Customers requesting new Electric Service. Such time period will not exceed thirty (30) days from the date of (1) receipt of a completed Application form for Net Energy Metering Service and Interconnection from the customer-generator, (2) Electric inspection clearance from CPAU, and (3) building inspection clearance from the City of Palo Alto Building Inspection Division. If CPA U is unable to process the request within the thirty-day period or other applicable period, then CP AU shall notifY the customer-generator of the reason for its inability to process the request and the expected completion date. CITY OF PALO ALTO UTILITIES RULES Al'iD REGULATIONS Issued by the City Council Effective 6-01-2010. Sheet No. 1 NET ENERGY METERING SERVICE AND INTERCONNECTION RULE AND REGULATION 29 B. TERRITORY: Within the jurisdictional boundaries of the City of Palo Alto. Co SPECIAL CONDITIONS: 1. Net Energy Metering Net Energy Metering means measuring the difference between the electricity supplied through CPAU's Electric utility Distribution System and the electricity generated by the customer-generator's facility and delivered to CPAU's Electric utility Distribution System over a specified twelve-month period. 2. Metering Equipment Net Energy Metering shall be accomplished by using a single Meter capable of registering the flow of electricity in two different directions. If the customer-generator's existing Meter is not capable of measuring the flow of electricity in two directions, then the customer generator shall be responsible for all expenses involved in purchasing and installing a Meter that is able to measure electricity flow in two directions. In lieu of one Meter, an additional Meter to monitor the flow of electricity in each direction may be installed with the consent of the customer-generator, at the expense ofCPAU. The additional Meter shall be used only to provide the information necessary to accurately bill or credit the eustomer-generator andlor to collect solar or wind Electric generating system perfonnance infonnation for research purposes. 3. Billing for Net Energy Metering a. At the end of each twelve-month period following the date ofInterconnection ofthe facility and at each annual settlement anniversary date thereafter, CPAU will determine whether the customer-generator is a net electricity consumer or a net surplus customer-generator, as such tenns are defined in California Public Utilities Code sections 2827(h)(2) and 2827(hX3) during that period. CPAU will bill. the customer-generator for the electricity used during that twelve-month period, whether the customer-generator is considered a net electricity consumer or a net surplus customer-generator. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-20]0 Sheet No. 2 NET ENERGY METERING SERVICE AND INTERCONNECTION RULE AND REGULATION 29 b. At the end of the twelve-month period, where the electricity supplied by CPAU during that period exceeds the electricity generated by the customer-generator's facility during that same period, the customer-generator is a net electricity consumer during that period, and the customer-generator will owe compensation to CPAU. The compensation shall be calculated according to the tenus and conditions of the NEMlA or other applicable contract referred to in Scction A above and/or to the applicable utility rates and Charges for baseline quantity of electricity, to which class of utility Customers the customer-generator would be assigned. The net balance of money owed by the net electricity consumer to CPAU will be carried forward as a monetary value until the end of the twelve-month period in the case of a residential or small commercial Customer, or the residential or small commercial Customer may elect to pay the balance due at the end of the month immediately following the twelve-month period. If the customer-generator is a medium commercial or large commercial (mdustrlal) Customer, then payment of any net balance due s/iall be made on a monthly basis. c. At the end of the twelve-month period, where the electricity supplied by the customcr-generator's facility during that period exceeds the electricity supplied by CP AU during that period, the customer-generator is a net surplus customer-generator during that period. Upon the City's receipt of the customer-generator's affirmative election, CPAU either will provide net surplus electricity compensation, as such term is defined in California Public Utilities Code section 2827(b )(8), for any net surplus electricity generated during the prior twelve-month period, or will allow the net surplus electricity to be applied as a credit for electricity (expressed in Kilowatt hours) subsequently supplied by CPAU to the customer-generator. If the customer generator fails to make an affirmative election to receive Service pursuant to net surplus electricity compensation, then CPAU shall retain any excess electricity (expressed in Kilowatt-hours) generated during the prior twelve-month period, and it shall not bc obligated to pay net surplus electricity compensation nor shall it be obligated to allow the application of net surplus electricity to be used as a credit for Energy subsequently supplied by CPAU, unless there is an agreement which provides for the same. Any excess electricity that in accordance with the election is to be applied as a credit shall be carried forward to the following billing cycle as a monetary value and shall be recorded as a credit to the extent credit is available on the customer-generator's Account until the end of the twelve-month period. -===-=-=-=-:-::-::c-:-::-=:::------------------,-----..... -CITY OF PALO ALTO lJTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 3 NET ENERGY METERING SERVICE AND INTERCONNECTION RULE AND REGULATION 29 d. CPAU shall provide the customer-generator with net electricity consumption information with each monthly bill; that information shall include either the current monetary balance owed to CPAU or the current anlount of excess electricity produced since the last twelve-month period. e. The net Energy consumer customer-generator or net surplus electricity customer generator failing to make the affirmative election, who is a residential or small commercial Customer, as defined, may elect to pay the electricity Charge (measured in Kilowatt-hours) portion of the billing statement each month, but such option shall not be available to any customer-generator who is considered a medium commercial or large commercial (industrial) Customer ofCPAU. The customer-generator's bill payment will not be considered delinquent, unless the customer-generator does not pay a final billing statement within twenty (20) days of the date of issuance of that final blllmg statement. . f. If the customer-generator terminates the contractual relationship with CPAU, then CPAU shall reconcile the customer-generator's consumption and production of electricity during any part of the twelve-month period following the last annual settlement and reconciliation. 4. Safety Standards The facility will meet all applicable federal, state and local safety and performance standards, including those established by the National Electrical Code, the Institute of Electrical and Electronic Engineers, and accredited testing laboratories such as Underwriters Laboratories and, as applicable, the rules of the California Public Utilities Commission regarding safety and reliability. The customer-generator whose facility meets those standards and rules will not be required to install additional controls, perform or pay for additional tests, or purchase additional liability insurance. 5. Interconnection Standards (Design) a. Customer-Generator will conform to the applicable National Electric Code (NEC) Standards [NEC 690] and applicable building codes. ---,---....... -~ -.--~ CITY OF P ALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 4 j 1 ~ I , b. c. d. e. NET ENERGY METERING SERVICE AND INTERCOl'1'NECTION RULE AND REGULATION 29 Customer-Generator will have a dedicated circuit from the inverter to the Service panel with a circuit breaker or fuse [NEC 690-64(b)(l)]. Customcr-Generator's overcurrent device at the Service panel "viII be marked to indicate solar power source [NEC 690-64(b)(4)]. Customer-Generator's inverter will establish the following minimum specifications for Parallel Operation with CPAU's Electric utility Distribution System. Customer-Generator will install a visible break, lockable AC disconnect switch in the dedicated circuit to the inverter. This switch will be located where it is easily accessible by CPAU personnel and '.'vill be equipped with aCPAU padlock [CPAU Rule and Regulation 27]. f. Customer-Generator's inverter will be UL 1741-aprpo'led and have the following specifications ror Parallel Operation wjth epAJI's Electric utility Distribution System: 1. Inverter output will automatically disconnect from CPAU's utility source upon the loss of CPAU's utility voltage and will not be reconnected until at least five (5) minutes after nonnal utility voltage and frequency have been restored [UL 1741]. 2. Inverter will automatically disconnect from CP AU's utility source within 120 Gycles (2 seconds) ifCPAU's utility voltage isles than 106 volts or greater than 132 volts on a 120-volt base [UL 1741]. 3. Inverter will automatically disconnect from CP AU's utility source within 10 cycles (0.17 seconds) if CPAU's utility frequency fluctuations is less than 59.3 hertz or greater than 60.5 hertz [l:L 1741J cycle. 4. Inverter output will comply with IEEE 519 standards for harmonic distortion [CPAU Rule and Regulation 27]. CITY OF PALO ALTO UTILITIES RULES AND REGULATIONS Issued by the City Council Effective 6-01-2010 Sheet No. 5