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Home My WebLink AboutStaff Report 219-06BUDGET ’06-’07 City of Palo Alto City Manager’s Report TO:HONORABLE CITY COUNCIL ATTENTION: FROM: DATE: SUBJECT: FINANCE COMMITTEE-- CITY MANAGER MAY 9, 2006 PROPOSED REVISIONS REGULATIONS DEPARTMENT: CMR: 219:06 TO UTILITIES UTILITIES RULES AND RECOMMENDATION Staffrecommends.. that the City Council approve the attached resolution amending Utilities Rules and Regulations 2 (Definitions and Abbreviations), 3 (Description of Services), 4 (Application for Service), 5 (Contracts), 9 (Discontinuance and Restoration of Service), 10 (Meter Reading), 11 (Billing, Adjustments, and Payment of Bills), 13 (Shortage of Supply and Interruption of Delivery of Electricity, Gas, Water, and Fiber Optic Continuity), 17 (Conversion to Undergrotmd), 18 ~lectrical Service Connections and Facilities on Customer’s Facilities), 20 (Special Electric Utility Regulations), and 26 (Fiber Optic Service Connections and Facilities on Customer’s Premises), and adding Rule 27 (Generating Facility Interconnections). BACKGROUND Presently, there are twenty-six Utilities Rules and Regulations (Rules) which set forth the conditions for providing utility services in the City. The Rules address a wide range of operating procedures, conditions and customer requirements, including the rendering and payment of bills, replacement of overhead and underground distribution facilities, customer deposits, electric voltage and frequency control, and reasons for discontinuance of service. Water, gas, electric, storm drainage, wastewater collection, refuse, and fiber optics are addressed in the Rules. The last major revision to the Rules was in 1998 (CMR 196:98), but individual rules have been brought before Council from time to time as the need for revisions arose. Inevitably, there is an ongoing need to add new provisions, delete unnecessary or errant language, or update language to reflect current (and new) practices and procedures. CMR:219:06 Page 1 of 6 DISCUSSION The proposed Rules revisions in this report are based on meeting at least one of the following criteria: ¯Accurate reflection and clarification for the customer and/or City of Palo Alto (CPAU) staff of existing operations and practices ¯Compliance with the latest federal, state, and local laws and codes, as well as new City Council policies ¯Consistency with industry standards, direction, and practices ¯Routine revisions of a minor nature, such as revising outdated language, spelling, etc. There are a number of minor changes as well as significant revisions to the rules proposed by staff. Some rules have been consolidated to centralize related subject matter. Other rules have been amended or expanded. A new rule and title has also been established (Rule 27, Generating Facility Interconnections). The proposed revisions are shown in underlined/strikeout type in the attached rules. The remainder of this report summarizes the significant changes: Rule and Regulation 2: Definitions and Abbreviations Description: Provides a list of definitions of utilities terms and acronyms often used in the Rules. Significant changes: Terms have been added related to fiber optic services and generating facility interconnections. Rule and Regulation 3: Description of Services Description: Identifies basic types of utilities services provided by CPAU and indicates service delivery voltages, gas pressures, water and wastewater treatment, frequency of refuse collection, calculation of storm drain fees, and fiber optic licensing services. - Significant changes: Adds clarifications of the requirements for point of delivery of electricity to secondary services; sets forth customer’s responsibility to provide equipment to accept service voltage changes; and expands definition of fiber optic licensing services. Rule and Regulation 4: Application for Service Description: Provides information requirements for information required to establish credit of a customer. a prospective customer, including Significant changes: Adds provisions specific to fiber optic installations. Rule and Regulation 5: Contracts Description: Provides descriptions of special conditions which may require a customer contract. Significant changes: Adds clarification that fiber optic services require a contract and restructures oversight and reporting section to conform to Energy Risk Management Policies. CMR:219:06 Page 2 of 6 Rule and Regulation 9: Discontinuance and Restoration of Service Description: Establishes the circumstances under which service is discontinued. Significant changes: A provision has been added whereby service can be discontinued should a customer’s electric load be in excess of CPAU’s capacity and such usage threatens to damage or cause failure to CPAU’s equipment. Rule and Regulation 10: Meter Reading Description: This rule defines how often meters will be read, under what circumstances meter reads will be estimated, how meter reading errors are handled and how the "Customer Reads Own Meter" program works. Significant changes: The meter-read verification process has been expanded for the "Customer Reads Own Meter" program, allowing for annual reading by CPAU personnel. Rule and Regulation 11: Billing, Adjustments, and Payment of Bills Description: Establishes bill preparation and payment process, including when payment is due, late charges, and budget billing procedures. It also clarifies circumstances under which a customer’s bill may be adjusted to reflect current Utilities Department practice and the applicable adjustment periods. Significant changes: The bank draft program has been added to the "Payment of Bills" section. Removed from Budget Billing is the restriction that customers wait until July 1 to participate. CPAU’s billing system calculates an average charge based on the prior 12 months usage. The requirements for allowing property owners to sub-meter tenants have been clarified. The most significant change relates to customer-requested billing reductions. Prior policy permitted customer bill reductions for "excessive consumpff6n", such as water leaks from broken or damaged irrigation systems. These "leak credits" totaled $47,000 for the Water Fund during the previous 12 months and must be absorbed by other taxpayers. Such failures on the customer’s side of the meter are not under the control of either the Utilities Department or other ratepayers and conflict with other policies for customer responsibility. These policies identify water and gas end-use systems as the responsibility of the customer. One example is when systems are "Red Tagged" by Utilities Field Service personnel, are turned off for customer safety, and require the customer to obtain the services of a qualified plumber before service can be restored. Under this proposed Rule and Regulation change, such billing credits will now only be available if CPAU or other City staff is responsible for the leakage. Also, for meters that upon investigation have been found to be inaccurately read, refunds or backbill calculations will now be based on the lesser of "period of use" or six months for residential customers, and the lesser of "period of use" or one year for commercial customers. Late payment penalties in such cases, if any, will be waived. CMR:219:06 Page 3 of 6 Rule and Regulation 13: Shortage of Supply and Interruption of Delivery of Electricity, Gas, Water, and Fiber Optic Services Description: This rule states that CPAU will make reasonable efforts to deliver continuous and sufficient utility service to its customers, but does not guarantee such delivery. Significant changes: The title has been expanded to include fiber optic services. Rule and Regulation 17: Conversion to Under~round Description: Defined are the policies and priorities with respect to undergro-and conversions and the assigning of underground conversion districts. Significant changes: A provision has been added to include fiber optic facilities as part of the undergrounding projects. It also adds roadways which are designated by Public Works as a high priority for re-pavements into the first priority category for underground conversion; clarifies intent and purpose of the priority schedule; and clarifies that the cost of overhead street light and fiber systems that are to be undergrounded will be borne by the applicant(s). Rule and Regulation 18: Electrical Service Connections and Facilities on Customer’s Facilities Description: Establishes the technical specifications and requirements to connect a service lateral to the City’s electrical distribution system. Significant changes: Adds language reinforcing that the customer must have the necessary substructure on his/her property for CPAU to provide service. Also clarifies that one service line is allowed on a parcel. Additional lines are a special facility and costs shall be borne by the applicant for the installation. Rule and Regulation 20: Special Electric Utility Regulations Description: Identifies special service needs related to the Electric Utility. Defines requirements for protective devices on customer’s facilities; what categorizes "Interference with Service" and the customers’ responsibility to correct it; phase balancing; power factor corrections; service switch and meter testing devices; and requirements for special facilities. Significant changes: Adds provision that plans for the installation of protective devices must be presented to CPAU for approval prior to installation. Adds provision that disconnect switch installations must comply with National Electric Code. Clarifies allowable limits of harmful waveforms ~coming from a customer’s service onto CPAU’s system. Clarifies that metering equipment must be located on the exterior of the customer’s building. Specifies that charges for special facilities will be paid in advance by the applicant. Rule and Regulation 26: Fiber Optic Service Connections and Facilities on Customer’s Premises Description: Sets forth requirements and service connection procedures for fiber optic service. Establishes customer and Utility responsibilities, as well as Utility ownership of the infrastructure. CMR:219:06 Page 4 of 6 Significant changes: Clarifies and expands on existing procedures within the fiber utility. Delineates ownership and responsibility for maintenance of service laterals. Designates what equipment shall be provided by CPAU and what shall be provided by the customer. Specifies that all new fiber connections will be installed underground at the customer’s expense. Rule and Regulation 27: Generating Facility Interconnections Description: Establishes the interconnection, operating, metering, application, and planning requirements for generating facilities to be connected to the CPAU electric distribution system. Significant changes: This is a new rule that allows for the incorporation and interconnection of generating facilities within the City of Palo Alto, modeled after existing rules and guidelines followed by the California Public Utilities Commission and the Institute of Electrical and Electronics Engineers. Although no such generating facilities currently exist within CPAU territory, this rule will provide consistency and marketability for future Utilities programs encouraging such installations. RESOURCE IMPACT The most significant resource impact is likely to be an increase in Water and Gas Fund revenues of approximately $40,000 and $1,000 annually due to the restriction of leak credits in Rule 11 - Billing, Adjustments, and Payment of Bills. Other proposed Rule revisions are not expected to have significant impact on Utilities revenues. POLICY IMPLICATIONS There are a number of Rule revisions which have policy implications. Rule 10 - Meter Reading institutes a firmer policy on reviewing customer’s meter reads. Rule 11 - Billing, Adjustments, and Payment of Bills proposes to limit leakage credits for water and gas as well as setting limits for the historical period in which a customer will be retroactively billed or refunded. Rule 17 - Conversion to Underground adds high priority re-pavement/overlay projects to first priority underground conversions, and adds provisions regarding who bears the cost of undergrounding streetlight, communications, and fiber optics facilities. Rule 27 - Generating Facility Interconnections institutes new policies and rules for the installation of cogeneration equipment in Palo Alto. ENVIRONMENTAL REVIEW The adoption of the resolution does not constitute a project under the California Environmental Air Quality Act; therefore, no environmental assessment is required. PREPARED BY:Tom Auzenne, Roger Cwiak, Roland Ekstrand, Lucie Hirmina, Tomm Marshall, Sam Zuccaro CMR:219:06 Page 5 of 6 DEPARTMENT APPROVAL: CITY MANAGER APPROVAL: HARRISON Assistant City Manager ATTACHMENTS A.Resolution B.Rule and Regulations 2 (Definitions and Abbreviations) C.Rule and Regulation 3 (Description of Services) D. Rule E. Rule F. Rule G. Rule H. Rule I. and Regulation 4 (Application for Service) and Regulation 5 (Contracts) and Regulation 9 (Discontinuance and Restoration of Service) and Regulation 10 (Meter Reading) and Regulation 11 (Billing, Adjustments, and Payment of Bills) Rule and Regulation 13 (Shortage of Supply and Interruption of Delivery of Electricity, Gas, Water, and Fiber Optic Continuity) J.Rule and Regulation 17 (Conversion to Underground) K.Rule and Regulation 18 (Electrical Service Connections and Facilities on Customer’s Facilities) L. Rule and Regulation 20 (Special Electric Utility Regulations) M. Rule and Regulation 26 (Fiber Optic Service Connections and Facilities on Custoiner’s Premises) .... ~ N. Rule and Regulation 27 (Generating Facility Interconnections) CMR:219:06 Page 6 of 6 ***NOT YET APPROVED*** RESOLUTION NO. RESOLUT!ON OF THE COUNCIL OF THE CITY OF PALO ALTO AMENDING CITY OF PALO ALTO UTILITY RULES AND REGULATIONS 2, 3, 4, 5, 9, i0, ii, 13, 17, 18, 20, and 26, AND ADDING RULE AND REGULATION 27 GOVERNING UTILITY SERVICES The Council of the City of Palo Alto does hereby RESOLVE as follows: SECTION i. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 2 (Definitions and Abbreviations) is hereby amended to read as set forth in amended Rule and Regulation 2, attached hereto and incorporated herein by reference. SECTION 2. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 3 (Description of Services) is hereby amended to read as set forth in amended Rule and Regulation 3, attached hereto and incorporated herein by reference. SECTION 3. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 4 (Application for Service) is hereby amended to read ~gs set forth in amended Rule and Regulation 4, attached hereto and incorporated herein by reference. SECTION 4. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 5 (Contracts) is hereby amended to read as set forth in amended Rule and Regulation 5, attached hereto and incorporated herein by reference. SECTION 5. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 9 (Discontinuance and Restoration of Service) is hereby amended to read as set forth in amended Rule and Regulation 9,attached hereto and incorporated herein by reference. SECTION 6. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Rule and Regulationi0 (Meter Reading) is 060418 cs 0072704 1 ***NOT YET APPROVED*** hereby amended to read as set Regulation I0, attached hereto reference. forth in amended Rule and and incorporated herein by SECTION 7. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation ii (Billing, Adjustments, and Payment of Bills) is hereby amended to read as set forth in amended Rule and Regulation II, attached hereto and incorporated herein by reference. SECTION 8. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 13 (Shortage of Supply and Interruption of Delivery of Electricity, Gas, Water, and Fiber Optic Continuity) is hereby amended to read as set forth in amended Rule and Regulation 13, attached hereto and incorporated herein by reference. SECTION 9. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 17 (Conversion to Underground) is hereby amended to read as set forth in amended Rule and Regulation 17, attached hereto and incorporated herein by reference. SECTION i0. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Rule and Regulation 18 (Electrical Service Connections and Facilities on Customer’s Facilities) is hereby amended to read as set forth in amended Rule and Regulation. 18, attached hereto and incorporated herein by reference. SECTION ii. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code, Rule and Regulation 20 (Specia! Electric Utility Regulations) is hereby amended to read as set forth in amended Rule and Regulation 20, attached hereto and incorporated herein by reference. SECTION 12. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 26 (Fiber Optic Service Connections and Facilities on Customer’s Premises) is hereby amended to read as set forth in amended Rule and Regulation 26, attached hereto and incorporated herein by reference. SECTION 13. Pursuant to Section 12.20.010 of the Palo Alto Municipa! Code, Rule and Regulation 27 (Generating Facility Interconnections) is hereby added to read as set forth in 060418 cs 0072704 2 ***NOT YET APPROVED*** amended Rule and Regulation 27, attached hereto and incorporated herein by reference. SECTION 14. Except as specifically amended by this resolution, al! existing Rules and Regulations shal! remain in full force and effect. SECTION 15. The Council finds and determines that the revenue derived from the authorized adjustments of the several electric service rates shall be used only for the purposes set forth in Article VII, Section 2, of the Charter of the City of Palo Alto. SECTION 16. The Council finds that the adoption of this resolution does not constitute a project under the California Environmenta! Quality Act, California Public Resources Code section 21080, subdivision (b) (8). INTRODUCED AND PASSED: AYES: NOES: ABSENT: ABSTENTIONS: ATTEST: City Clerk Mayor APPROVED AS TO FORM:APPROVED: Senior Asst. City Attorney City Manager Director of Utilities Director of Administrative Services 060418 cs 0072704 3 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 ABBREVIATIONS: ADQ AMR Btu ccf CEC CPAU CPUC DA EFO ERU ESP FERC GDA GSP GSPA kVar kVarh kW kWh MDQ MW MMBTU OFO PAMC PG&E PST RWQCP IN~T Average Daily Quantity Automated Meter Reading British Thermal Unit hundred cubic feet California Energy Commission City of Palo Alto Utilities California Public Utilities Commission. Direct Access Emergency Flow Order Equivalent Residential Unit Energy Service Provider Federal Energy Regulatory Commission Gas Direct Access Gas Service Provider Gas Service Provider Agreement Kilovar Kilovar-hours Kilowatt Kilowatt-hour Maximum Daily Quantity Megawatt One million Btus. Operational Flow Order - Palo Alto Municipal Code Pacific Gas and Electric Company Pacific Standard Time Regional Water Quality Control Plant Utilities Users Tax CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 B.GENERAL DEFINITIONS: Account The identification number in CPAU’s billing system for utility services. Administrative Services Director The individual designated as the director of administrative services under Section 2.08.150 of Chapter 2.08 of Title 2 of the Palo Alto Municipal Code, and any Person who is designated the representative of the director of administrative services. Agency Any local, county, state or federal governmental body or quasi-governmental body, including, without limitation, the CPUC, the FERC and any joint powers agency, but excluding the City and any board, commission or council of the City. Aggregated Load The combined Load of all Eligible Customers, measured in MMBtu per Day, served by a Gas Service Provider within the City. Anti-Islandin~ A control scheme installed as part of the Generating Facility or Interconnection Facilities that senses and prevents the formation of an Unintended Island. Applicant An individual, corporahon, partnership, agency, or other legal entity or authorized agent of same, requesting CPAU to supply any or all of the following: 2. 3. 4. 5. 6. 7. Electric Service Water Service Gas Service Sewage Collection Refuse and Recycling Collection Storm Drain Service Fiber Optic Service Or, an entity submitting an Application for Interconnection pursuant to Rule 27. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 DEFINITIONS AND ABB~VIATIONS RULE AND REGULATION 2 Application (for Interconnection of Generatin~ Facilities) An approved standard form (Load Sheet) submitted to CPAU for Interconnection of a Generating Facility. Average Daily Quantity Also "ADO". The monthly contracted for quanti _ty of natural gas with the CiD divided by the number of Customer’s operating days in that month. Backbone Transmission System That portion of PG&E’s system used to transport gas from PG&E’s intercormection with interstate pipelines, other local distribution companies, and the California gas fields to PG&E’s local transmission and distribution system as defined by Rule 1 of PG&E’s gas tariffor applicable sections. Balancing Agent CPAU’s Gas Balancing Agent as designated by PG&E form 79-869, "Customer Authorization for Agent to Act for Customer with Respect to Gas Balancing and Rule 14 Services and Obligations" or replacement form. Balancing Service CPAU’s service to accommodate imbalances between actual Customer Gas usage and Customer-owned gas delivered to CPAU. Billing Period Also "service period" or "billing cycle". The normal billing cycle for CPAU Customers is monthly. The number of days in the billing cycle or billing period is determined by the number of days be,Wceen ..meter reads. A Customer’s meters are read approximately every 27-33 days. On an average basis, a billing period is 30 days. The Billing Period for Gas Direct Access Customers will coincide with PG&E’s billing cycle for gas transportation. Billing Therms The number of billing units for natural gas that is based on the metered consumption (in ccf) multiplied by the product of an altitude pressure adjustment and a Btu factor (heating content of natural gas which varies monthly). One (1) therm equals 100,000 Btu. British Thermal Unit Also "Btu". The standard unit for measuring a quantity of thermal energy. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Business Day Any Day, except a Saturday, Sunday, or any Day observed as a legal holiday by the City. Capacity The total quantity of natural gas that can be transported over the applicable portions of PG&E’s pipeline system or the Distribution System for a specified period of time or at point(s) of interconnection. Certification Test A test pursuant to Rule 27 that verifies conformance of certain equipment with approved performance stmadards in order to be classified as Certified Equipment. Certification Tests are performed by NRTLs. Certification: Certified: Certificate The documented results of a successful Certification Testing. Certified Eq uipment Equipment that has passed all required Certification Tests. Charge Any assessment, cost, fee or levy for natural gas, gas transportation or related services, energy, or energy-related services other than a Tax, including any Transition Cost Recovery Charge, Public Benefits Charge, and other such mandated or required public surcharges. Charter The Charter of the City of Palo Alto. City Attorney The individual designated as the city attorney of the City under Section 2.08.120 of Chapter 2.08 of Title 2 of the Palo Alto Municipal Code, and any Person who is designated the representative of the City Attorney. City Clerk . The individual designated as the city clerk of the City under Section 2.08.110 of Chapter 2.08 of Title 2 of the Palo Alto Municipal Code, and any Person who is designated the representative of the City Clerk. City Manager The individual designated as the city manager of the City under Section 2.08.140 of Chapter 2.08 of Title 2 of the Palo Alto Municipal Code, and any Person who is designated the representative of the City Manager. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 4 DEFINITIONS AND ABBREVIATIONS RL~E AND REGULATION 2 City of Palo Alto Also "City". The government of the City of Palo Alto, a chartered city and a municipal corporation duly organized and validly existing under the Laws of the State of California, with a principal place of business located at 250 Hamilton Avenue, Palo Alto, County of Santa Clara. City of Palo Alto Utilities (CPAU) The term CPAU shall mean all utilities operated by the City of Palo Alto. Such utilities shal! include, but not be limited to, water, gas, electric, sewage collection, refuse collection, storm drain, and fiber optics. The City of Palo Alto is the legal entity which owns and is responsible for the City of Palo Alto Utilities. City’s Pool(s) The identification number(s) assigned to CPAU by PG&E in CPAU’s Natural Gas Service Agreement which may be used to nominate gas for delivery to CPAU. Code The words "the Code" or "this Code" shal! mean th~ Palo Alto Municipal Code. Commission (CPUC) The Public Utilities Commission of the State of California. Commissionin~ Test A test performed durin~ the commissioning of all or part of a Generating Facili _ty to achieve one or more of the following: ¯ ¯ VerifY, speci~fic aspec{s of its performance; Calibrate its instrumentation; and Establish instrument or Protective Function set-points. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-!-2006 Sheet No. 5 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Commercial Service Commercial utility service is provided to businesses, non-profit organizations, and industrial customers. In addition, applies to utility services through a master meter serving multi-family residential dwellings. Cubic Foot of Gas(el) Also "of’. The quantity of gas that, at a temperature of sixty (60) de~ees Fahrenheit and a pressure of 14.73 pounds per square inch absolute, occupies one cubic foot. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. _5 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Curtailment The act of reducing or interrupting the delivery of natural gas. Custom Cable Any City-owned and City-installed Fiber that is used to directly connect two locations without the use of any Fiber Optic Backbone. Custom Cable Management Fee i fc o~.oll ~. .... ,,, ..... ; ..... + .F~.,~-I~ ;. ~ IT+;1;+;~o D.+~ ¢.1.~,,1~ EB~ l:The fee set forth inTh s ~ ......................... ~ .......................................... Utilities Rate Schedules related to the use and maintenance of a custom cable. Customer The person, corporation, agency, or entity that receives or is entitled to receive Distribution Service tl~rough the Distribution System. or iin whose name service is rendered for a particular account as evidenced by the signature on the application, contract, or agreement for service. In the absence of a signed instrument, a customer shall be identified by the receipt of any payment of bills regularly issued in the name of the person, corporation, or agency regardless of the identity of the actual user of the service. Customer Fiber Customer single mode and/or multi-mode fiber optic cables that can be installed to interconnect to locations within City of Palo Alto limits, but outside of CPAU established single mode network path. Customer-Owned Generation An electric generator owned by the Customer, interconnected with and-ope_~ating in paralle! with CPAU facilities. Dark Fiber A strand of optic transmission material within a fiber optic cable that is provided by CPAU without any of the light transmitters, receivers, or electronics required for telecommunications over the fiber. Dark Fiber Infrastructure The Poles, boxes, handholes, manholes, vaults, conduits, innerducts, surface location markers, cables (including coaxial cables, Custom Cables. Drop Cables. Fiber cables and messenger cables), Fibers, wires (including copper wire), circuits, conductors, Splice enclosures, patch panels, cabinets, converters, generators, amplifiers, receivers, switches, wireless transmitters and receivers, and all other equipment or facilities containing the Dark Fibers or to which the Dark Fibers are attached, owned, controlled or used by the City, located overhead or under~ound within the Public Right-of-Way, the Public Utility CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. _6 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Easements and Leased Service Properties. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. _6 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Dark Fiber Licensin~ Fee The fee set forth in Utilities Rate Schedules related to the use and maintenance of dark fiber backbone=. Day Any calendar day, unless a Business Day is specified, commencing at 12:00:00 a.m. PST on a calendar day and ending at 12:00:00 a.m. PST on the fol!owing calendar day. Decatherm A unit of energy equal to ten Therms or one million Btu (MMBtu). Dedicated Transformer: Dedicated Distribution Transformer A transformer that provides electricity service to a single Customer. The Customer may or may not have a Generating Facility. Default Rate Schedule The rate schedule to which a Customer is assig-ned automatically by CPAU, in the event a Customer does not elect a specific rate schedule determined by CPAU to be available at that time. Demand The highest rate of delivery of electric energy, measured in kilowatts (kW) or kilovolt amperes (kVA) occu ,rri_’ng instantaneo_usly or registered over a fixed time period (norma~lly fifteen minutes unless otherwise Specified within a monthly billing cycle). Demand Charge An electrical charge or rate that is applied to a metered demand reading expressed in kilowatts to compute a demand charge component of a Customer’s electric bill. Demarcation Point The Demarcation Point for a_project shall be the customer side of the panel onto which the CPAU fiber terminates within the customer premises, unless otherwise specified in the Proposal for Dark Fiber Services. Device CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 7 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 A mechanism or piece of equipment desi~oned to serve a pro-pose or perform a function. The term may be used interchangeabl’¢ with the terms "equipment" and "function" without intentional difference in meaning. See also Function and Protective Function. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7- !-2006 Sheet No. _7 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Direct Access~ Also "DA". The election by a Customer to procure its electricity, and related energy services, from an Energy Service Provider, other than CPAU. In this situation, a Customer deals directly with an ESP for commodity supply, while distribution and applicable transmission services would continue to be provided by CPAU. Direct Access Metering Also "DA Metering". An electromechanical device capable of recording or transmitting energy use to effect Direct Access, including any communication system or services needed to allow the access to meter read information. Such metering shall conform to the standards and specifications currently adopted by CPAU. Direct Access Plan (DA Plan)A 1~. ,,r~ ~ ~,1~.. ,, ~rho document detailing the processes and procedures adopted by CPAU to effect and allocate participation in Direct Access within CPAU’s Service Territory, including phase-in schedule, eligibility criteria, as it may be amended from time to time. Direct Access Service Request (DASR) Also "DASR". The form required to initiate Direct Access Service. Distribution Services Includes, but is not limited to, utility service provided by the Distribution System and other services such as billing, meter reading, administration, marketing, and customer services. Does not include services directly related to the Interconnection of a Generating Facility-as per Rule 27. Distribution System The infrastructure owned and operated by CPAU which is capable of transmitting electrical power~ than Intercom~ection Facilities, or transporting water, wastewater, or gas within the City of Palo Alto. The electric distribution system transmits power from the City’s interconnection with P~Gas-a~ &Electric ~..... t,~,,,J to CPAU’s meter located on the Customer’s premises. The gas distribution system Paeigie-G&_as-and-Etransports gas from "~,~4, ~, ........receiving stations to CPAU’s meter located on the Customer premises. The water distribution system transports water from the San Francisco Water Department receiving stations and CPAU wells to the meter located on the Customer premises. The Wastewater Collection System transports sewage from the Customer’s premises to the Water Quality Control Plant. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. _8 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Distribution and Transmission Services Services provided by CPAU to effect the physical delivery of Energy Services provided by the Energy Services Provider from the Point of Receipt to the Direct Access Customer’s Service Address. Diversion See PG&E Rule 14 or replacement Rule. Effluent Partially or completely treated sewage flowing out of any sewage treatment facility. Eligible Customer Any Person who is authorized by the City to receive gas from a GSP or energy from an ESP, or both. Emergency Flow Order (EFO) Also, "EFO". See PG&E’s Rule 14 or replacement Rule. Emergency An actual or imlninent condition or situation, which jeopardizes CPAU’s Distribution S,¢stem Integrity. Emergency Service Electric Service supplied to, or made available to, load devices which are operated only in emergency situations or in testing for same. Energy Services Energy commodity and any applicable ancillary services used to generate and transport such commodity from its origin to the City’s Point of Receipt. May also mean the sale of value added services associated or related to the provision and/or usage of energy commodity. Energy Service Provider (ESP) Also "ESP." The agent employed by the DA Customer obligated to procure, schedule, nominate, and transport Energy Services. ESP shall also include any and all agents or contractors employed or utilized by ESP in performance of its obligations, including scheduling coordinator(s). Energy Service Provider Agreement (ESP Agreement) Alsc ,,~r~ ^ ........ +" The contract between CPAU and the DA Customer’s Energy Service Provider that delineates the terms and conditions under which the ESP can provide Energy Services to the DA Customer. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF P~LO ALTO UTILITIES Effective 7-1-2006 Sheet No. 9 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Equivalent Residential Unit ~RU) A!so "ERU". This is the basic unit for computing storm drainage fees. All single-family residential properties ~,,a ,~,,~1 ......;+~_..... e .........are billed the number of-l-ERU’s specified in the table contained in Utility Rate Schedule D-l, according to parcel size. and are.,~,~.o1,~,~,~,~; ~ ~-~’~ to have an ;,,~ ......, ;,,~,o ......... ,,,.,, ~,.~’o-,-,,~,,¢an square feet. All other non residential properties have ERU’s computed to the nearest 1/4-10 ERU using this formula: No_. OfERU = Impervious Area (sq. ft.) / 2,500 sq. ft. Fiber Drop Cable Any City-owned and City-installed fiber cable, one end of which is attached at a Junction Site by the City, and the other end is made available to the Customer facility. Fiber Drop Cable Management Fee The fee set forth in Utilities Rate Schedules related to the use and maintenance of a drop cable. Fiber Optic A solid core of optical transmission material. Fiber Optic Backbone The hi~h-density portion of the Dark Fiber Ia~frastructure installed and owned bv the City. wlich is ~,eD,~l,-, A 1+,~ Field Testin~ -"Te___sfing. performed in the field to determine whether equipment meets CPAU’s requirements for safe and reliable Interconnection. Full Service; Fully Bundled Service Provision by CPAU of both Distribution and Transmission Services and Energy or Gas Commodity Services to its Customer. ^ 1~" ~ ........... nv, m,, r~ .... ,~,~ ~,~,, Function Some combination of hardware and software desigx~ed to provide specific features or capabilities. Its use. as in Protective Function, is intended to encompass a range of implementations from a single- purpose device to a section of software and specific pieces of hardware within a larger piece of equipment to a collection of devices and soft~vare. CITY OF PALO ALTO UTILITIES Issued by the City Council 8~TY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 10 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Gas Any combustible gas or vapor, or combustible mixture of gaseous constituents used to produce heat by burning. It shall include, but not be limited to, natural gas, gas manufactured from coal or oil, gas obtained from biomass or from landfill, or a mixture of any or all of the above. Gas Day Any calendar day, commencing at 7:00:00 a.m. Pac4f-m-Standard Time on a calendar day and ending at 7:00:00 a.m. Pac-i#m-Standard Time on the following calendar day. Gas Direct Access (GDA) Alao "GDA." The election by a Customer to procure its natural gas, and related natural gas services, from a Gas Service Provider, other than CPAU. In this situation, a Customer obtains natural gas commodity directly from a GSP, but local transmission of the natural gas commodity is effectuated by CPAU in accordance with the terms of CPAU’s Natural Gas Service Agreement with PG&E. Also, distribution services would continue to be provided by CPAU. Gas Direct Access Service Request (GDASR) Also "GDASR"..The form required to initiate Gas Direct Access Service. Gas Service Provider (GSP) ..... ~,l . The Person who procures, schedules, nominates and arranges transport of natural gas to Gas Direct Access Customers, including its successors and assigns. Gas Service Provider Agreement (GSPA) Also ,,~ A,,v; .....The contract between CPAU and the Gas Direct Access Customer’s Gas Service Provider that establishes the terms and conditions under which Gas services may be provided to the Gas Direct Access Customer. Generating Facilit3.,, All Generators. electrical wires, equipment, and other facilities owned or provided by Producer for the purpose of producing electric power. Generator A device converting mechanical, chemical or solar energy into electrical energy, including all of its protective and control Functions and structural appurtenances. One or more Generators comprise a Generating Facility. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 11 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Gross Nameplate Ratin~; Gross Nameplate Capacity The total N’oss generating capaci _ty of a Generator or Generating Facility as designated by the manufacturer(s) of the Generator(s). Host Load The electrical power, less the Generator auxilialw load consumed bv the Customer to which the Generating Facility is connected. Imbalance Charge A fee that is imposed by CPAU as a result of actions taken by the GSP when the confirmed gas nominations which are accepted and scheduled by PG&E do not match the Gas Direct Access Customer’s Load. Initial Review The review by CPAU, following receipt of an Application, to determine the following: (a) the Generating Facility qualifies for Simplified h~tercoimection; or (b) if the Generating Facili _ty can be made to quati _fy for Interconnection with a Supplemental Review determining any additional requirements. Inrush Current The current determined by the Inrush Current Test. Inspector The authorized inspector, agent, or representative of CPAU. Interconnection; Interconnected The physical connection of a Generating Facility in accordance with the requirements of this Rule so that Parallel Operation with CPAU’s Distribution System can occur (has occurred). Interconnection ARreement An aN-cement between CPAU and the Producer providing for the Interconnection of a Generating Facility that gives certain rights and obligations to effect or end Interconnection. For the purposes of this Rule. Net Energy Metering or Power Purchase A~eements authorized by the City Council are also defined as h~terco~mection A~eements. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 12 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Interconnection Facilities The electrical wires, switches and related equipment that are required in addition to the facilities required to provide electric Distribution Service to a Customer to allow Intercomaection. Interconnection Facilities may be located on either side of the Point of Cormnon Coupling as appropriate to their purpose and desigm. Intercormection Facilities may be inte~’al to a Generating Facility_ or provided separately, Interconnection Study A study to establish the requirements for Interconnection of a Generating Facility with CPAU’s Distribution System. Internet Exchange Any Internet data center for telecommunications equipment and computer equipment for the purposes of enabling traffic exchange and providing commercial-~ade data center services. Interstate Transportation (or Transmission) Transportation of natural gas on a pipeline system under the regulation of the FERC. Intrastate Transportation (or Transmission) Transportation of natural gas on the PG&E system under the regulation of the CPUC. Island: Islandin~ A condition on CPAU’s Distribution System in which one or more Generating Facilities deliver power to Customers using a portion of CPAU’s Distribution System that is electrically isolated from the remainder of CPAU’s Distribution System. Junction. A location on the Dark Fiber infrastructure where equipment is installed for the purpose of connectin~ cormnunication cables. Junction Site The area within the Transmission Pathway at which a Junction is located. Kilovar (kVar) A unit of reactive power equal to 1,000 reactive volt-amperes. ~ Kilovar-hours (kVarh) The amount of reactive flow in one hour, at a constant rate ofkilovar. Kilowatt (kW) A unit of power equal to 1,000 watts. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 13 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Kilowatt-hour (kWh) The amount of energy delivered in one hour, when delivery is at a constant rate of one kilowatt; a standard unit of billing for electrical energy. Law Any administrative or judicial act, decision, bill, certificate, charter, code, constitution, opinion, order, ordinance, policy, procedure, rate, regulation, resolution, rule, schedule, specification, statute, tariff, or other requirement of any district, local, municipal, county, joint powers, state, or federal agency, or any other Agency having joint or several jurisdiction over the Parties to this Contract, in effect either at the Commencement Date or during the Term hereof, including, without limitation, any regulation or order of an official or quasi-official entity or body governing the applicable service provided by the City to which a Customer may be subject or bound. Licensed Fibers One or more fibers comprising a part of the Dark Fiber Infrastructure that are dedicated to the exclusive use of the customer under the Provisions of the Dark Fiber License Agreement, Proposal to Dark Fiber Services A~eement and the Utilities Rules and Regulations. Licensed Fibers Route A defined path of Licensed Fibers that is identified by specific End Points. Licensed Service Properties The private real properties occupied or used by the City for the purpose of providing electric utility commodity or Distribution Service to one or more of the City’s electric utility Customers. and related services offered by the City’s electric utility, the rights of occupancy or use of which were acquired by contract. Line Section That portion of CPAU’s Distribution System connected to a Customer bounded by automatic sectionalizing devices or the end of the distribution line. Load(s) The electric power demand (KW) of the Customer at its Service Address within a measured period of time, normally 15 minutes or the quantity of gas required by a Customer at its Service Address, measured in MMBtu per Day. CITY OF PALO ALTO UTILITIES Issued by the City Council ~1~ \~-Effective 7-1-2006 c~T¥ OF FAt.O ALTO Sheet No. 14UTILITIES-- DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Load Carrvin~ CapabiliD’ The maximmn electrical load that may be cmTied by a section of CPAU’s Distribution System consistent with reliability and safety under the circumstances being evaluated. Load Profiling A methodology which may be employed by CPAU, in lieu of DA Meeting, to compute the bill for all DA Customers who have accounts that do not require, or are exempt from, Direct Access Metering. The methodology may include application of a class-average hour-by-hour load profile to determine a monthly average usage profile appropriate for that class of customer. Local Transmission System PG&E’s pipelines used to accept gas from the Backbone Transmission System, and transport it to the Distribution System. Main ~s-Wastewater Line Any wastewater sevm~line not including a building connection (service) sewer. Master-metering Where CPAU installs one service and meter to supply more than one residence, apartment dwelling unit, mobile home space, store, or office. Maximum Daily Quantity Also "MDQ". The maximum quantity of Gas that can be nominated daily, as specified in Exhibit A of the Gas Service Provider Agreement. " -~ Meter The instrument owned and maintained by CPAU that is used for measuring either the electricity, gas or water delivered to the Customer. Meterin~ The measurement of electrical power flow in kW and!or energy in kWh, and, if necessary, reactive power in kVAR at a point, and its display to CPAU, as required Rule 27. Meterin~ Equipment All equipment, hardware, software including meter cabinets, conduit, etc., that are necessary_ for Metering. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 15 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Meter Read The recording of usage data from metering equipment Minimum Charge The least amount for which service will be rendered in accordance with the rate schedule. Momentary Parallel Operation The interconnection of a Generating Facility to the Distribution System for one second (60 cycles) or less. Nationally Recognized Testin~ Laboratory (NRTL) A laboratoL’y accredited to perform the Certification Testing requirements under Rule 27. Net Energy Meterin~ Metering for the receipt and delivery of electricity between the Producer and CPAU pursuant to Section 2827, 2827.8, 2827.9, or 2827.10 of the Public Utilities Code and CPAU Rate Schedule E-10, Net Energy Metering. Net Generation Meterin~ Metering of the net electrical power of energy output in kW or energy in kWh, from a ~ven Generating Facility. This may also be the measurement of the difference between the total electrical energy produced by a Generator and the electrical energ-y consumed by the auxiliary_ equipment necessary to operate the Generator. Net Nameplate Ratin-g The Gross Nameplate Ratin~ minus the consumption of electrical power of a Generator or Generating Facility as designated by the manufacturer(s) of the Generator(s). Network Service More than one electrical feeder providing Distribution Service at a Point of Common Coupling. Non-Export; Non-Exportin~ Designed to prevent the transfer of electrical energy from the Generating Fac.ilit3.~ to CPAU’s Distribution System. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 16 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Non-lslanding Desi~aed to detect and disconnect from an Unintended Island with matched load and generation. Reliance solely on under/over voltage and frequency trip is not considered sufficient to qualify_ as Non- Islanding. Occupied Domestic Dwelling Any house, cottage, flat, or apartment unit having a kitchen, bath, and sleeping facilities, which is occupied by a person or persons. Operational Flow Order (OFO) Also "OF©". See PG&E’s Rule 14 or replacement Rule. Parallelin~ Device An electrical device, typically a circuit breaker, operating under the control of a synchronization Function or bv a qualified operator to connect an energized generator to an energized electric power system or two energized power systems to each other. Parallel Operation The simultaneous operation of a Generator with power delivered or received by CPAU while Intercomaected. For the purpose of this Rule, Parallel Operation includes only those Generating Facilities that are Interconnected with CPAU’s Distribution System for more than 60 cycles (one second). Performance Test After the completion of any fiber interconnection work. the Ci_ty will conduct at the City’s sole cost and expense a Performance Test of each Fiber constituting a part of the proposed leased fibers to determine its compliance with the Performance Specifications. Performance Specifications These specifications will include, but not be limited to, criteria relating to end-to-end optical time domain reflectometer data plots that identify the light optical transmission losses in each direction along the leased fibers whenever the testing is possible, measured in decibels at a wavelen~h of 1310 nanometers for singlemode Fiber, as a function of distance, measured in kilometers. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 17 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Periodic Test A test performed on part or all of a Generating Facility/Interconnection Facilities at pre-determined time or operational intervals to achieve one or more or the following: (1) Verify specific aspects of its performance; (2) Calibrate instrumentation; and (3) Verify and re-establish instrument or Protective Function set-points. Person Any individual, for profit corporation, nonprofit corporation, limited liability company, partnership, timited liability partnership, joint venture, business trust, sole proprietorship, or other form of business association. PG&E City Gate The point at which PG&E’s Backbone Transmission System connects to PG&E’s local transmission and distribution system. Point of Common Couplin~ (PCC) The transfer point for electricity_ between the electrical conductors of CPAU and the electrical conductors of the Producer. Point of Common Couplin~ Meterin~ Metering located at the Point of Cormnon Coupling. This is the same Metering as Net Generation Metering for Generatin~ Facilities with no Host Load. Point of Delivery (POD) .... Unless otherwise specified, that location on the Customer’s Premises where the CPAU circuit and Customer’s electrical wiring are interconnected or the point(s) on the Distribution System where the City delivers natural gas that it has transported to the Customer. Point of Interconnection The electrical transfer point between a Generating Facility and the Distribution System. This may or may not be coincident with the Point of Common Coupling. Point of Receipt The designated location at which CPAU receives energy supplied by an ESP and/or Scheduling Coordinator on behalf of a DA Customer or the designated location at which CPAU receives gas supplied by a GSP on behalf of a GDA Customer. The Points of Receipt for energy will be designated in the ESP Agreement, the Palo Alto City Gate meter or other specified point(s). The Point of Receipt for gas will be the City’s Pool or other specified point(s). CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 18 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Pole Line Overhead wires and overhead structures, including poles, towers, support wires, conductors, guys, studs, platforms, cross arms braces, transformers, insulators, cutouts, switches, communication circuits, appliances attachments, and appurtenances, located above ground and used or useful in supplying electric, communication, or similar or associated service. Pool A nomination tool provided by PG&E that allows the aggregation of natural gas supply from several sources. Pool Manager The Person designated by the City to perform a variety of tasks related to management of the City’s Pool, which may include nominations through the City’s Pool, imbalance tracking, accounting, and billing. Power Factor The percent of total power delivery (kVA) which does useful work. For billing purposes, average power factor is calculated from a trigonometric function of the ratio of reactive kilovolt-ampere-hours to the kilowatt-hours consumed during the billing month. Premises All structures, apparatus, or portion thereof occupied or operated by an individual(s), a family, or a business enterprise, and situated on an integral parcel of land undivided by a public street, highway, or railway. Primary Service CPAU electric distribution service provided to a Customer’s premises at a voltage level equal to or greater than 1000 volts. Producer The entity that executes an Intercolmection A,a-reement with CPAU. The Producer may or may not own or operate the Generating Facility, but is responsible for the rights and obligations related to the Intercolmection Aaxeement. Production Test A test performed on each device coming offthe production line to verify certain aspects of its performance. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 19 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Proposal for Dark Fiber Services A project-specific service a~eement that acts as a supplemental document for the Dark Fiber License Ageement. This service a~eement shall include the proposed intercomaection fees, applicable fiber licensing fees, term of the service, and summal_-y of licensed fiber elements. Protective Function(s) The equipment, hardware and/or software in a Generating Facility (whether discrete or integrated with other functions) whose purpose is to protect against Unsafe Operating Conditions. Provision Any agreement, circumstance, clause, condition, covenant, fact, objective, qualification, restriction, recital, reservation, representation, term, warranty, or other stipulation in a contract or in Law that defines or otherwise controls, establishes, or limits the performance required or permitted by any party. Prudent Electrical Practices Those practices, methods, and equipment, as changed from time to time. that are commonly used in prudent electrical engj’neering and operations to desigaa and operate electric equipment lawfully and with safety, dependability, efficiency and economy. Prudent Utility Practices The methods, protocols, and procedures that are currently used or employed by utilities to design, engineer, select, construct, operate and maintain facilities in a dependable, reliable, safe, efficient and economic manner. .~ Public Benefits Charge Mandated charge on electric bills to fund qualifying energy and low-income customer programs and services that benefit the public good in accordance with AB 1890. Public Right-of-Way The areas owned, occupied or used by the City for the purposes of furnishing retail and/or wholesale electricity, gas, water, sewer, stoma drain, refuse or commmaications commodity and/or distribution service, and the means of public transportation, to the general public, including but not limited to, the public alleys, avenues, boulevards, courts, curbs, gutters, lanes, places, roads, sidewalks, sidewalk planter areas, streets, and ways. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 20 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Public Utility Easements The areas occupied or used by the City for the purpose of providing electric utili _ty commodity or distribution service to the general public, and all related services offered by the City’s electric utility, the rights of which were acquired by easements appurtenant or in gross, or are other interests or estates in real propert3_r. or are the highest use permitted to be granted bv the nature of the City’s interest in and to the affected real property. This term incorporates all public service easements for utilities that have been recorded by the City with the Recorder of the Coun _ty of Santa Clara, California. Public Works Department City of Palo Alto department responsible for providing storm drain, wastewater treatment, and refuse and recycling services. Rate Schedule One or more tariff sheets setting forth the charges and conditions for a particular class or type of utility service. A rate schedule includes wording such as Schedule number, title, class of service, applicability, territory, rates, conditions, and references to rules. Recyclable Materials Materials designated by the City as acceptable for recycling collection and processing. Residential Service Utility service provided to separately metered single family or multi-family, domestic dwelling. Scheduled Operation Date The date specified in the Interconnection Agreement when the Generating Facility is, by the Producer’s estimate, expected to begin operation pursuant to Rule 27. Scheduling Coordinator An entity providing the coordination of power schedules and nominations to effect transportation and distribution of electric power and energy. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 21 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Secondary Network A network supplied by several prilnary feeders suitably interlaced through the area in order to achieve acceptable loading of the transformers under emergency conditions and to provide a system of extremely high service reliability. Secondary_ networks usually operate at 600 V or lower. Secondary Service CPAU electric distribution service provided to a Customer’s premises at a voltage level less than 1000 volts. Segment A portion of the Backbone that is identified as extending from one Junction Site to another. Service Address The official physical address of the building or facility assigned by CPAU’s Planning Department, at which Customer receives utility services. Service Charge A fixed monthly charge applicable on certain rate schedules that does not vary with consumption. The charge is intended to recover a portion of certain fixed costs. Service Drop The overhead electric service conductors from the last pole or other aerial support to and including the splices, if any, cmmecting to the service entrance conductors at the building or other structure. Or, in the case of Fiber Optic Drops, the overhead fiber optics cable from the last pole or other aerial support to the building or othei" structure to and including the termination box. ~-~ Services or Service Lines Facilities of CPAU, excluding transformers and meters, between CPAU’s transmission or distribution system and the Point of Delivery to the Customer. Service Territory The geographic boundaries within the City of Palo Alto limits served by the physical distribution system of the CPAU. Short Circuit (Current) Contribution Ratio (SCCR) The ratio of the Generating Facility’s short circuit contribution to the short circuit contribution provided through CPAU’s Distribution System for a three-phase fault at the high voltage side of the distribution transfolaner connectin~ the Generatin~ Facility to CPAU’s system. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 22 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Shrinkage The volume of natural gas expressed as a percentage that is not delivered to a Customer due to the physical operation of the Interstate Transmission System or the Distribution System, or both. Simplified Interconnection An intercolmection conforming to the minimum requiremems as determined under Rule 27, Section I. Single Line Diagram; Single Line Drawin~ A schematic drawing, showing the major electric switchgear, Protective Function devices, wires, Generators. transformers and other devices, providing sufficient detail to conmaunicate to a qualified engineer the essential design and safety of the system being considered. Sole Discretion An individual will base a decision upon factors as is deemed appropriate by that individual, and that individual will not be required to state any reason for the decision. Special Facilities As defined in CPAU’s Rule and Regulation 20 governing Special Facilities. A point where two separate sections of fiber are physically connected. Standby Service Back-up energy services provided by CPAU to a DA customer who returns to CPAU for commodity supply service on short notice either due to ESP not providing commodity supply service or by choice of the Customer. " Startin~ Voltage Drop The percentage voltage drop at a specified point resulting from Inrush Current. The Startin~ Voltage Drop can also be expressed in volts on a particular base voltage, (e.g. 6 volts on a 120-volt base, yielding a 5% drop). Supplemental Review A process wherein CPAU further reviews an Application that fails one or more of the Initial Review Process screens. The Supplemental Review may result in one of the following: (a) approval of Interconnection: (b) approval of Interco~mection with additional requirements: or (c) cost and schedule for an Interconnection Study. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 23 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 System InteRri ,ty The condition under which a Distribution System is deemed safe and can reliably perform its intended functions in accordance with the safety and reliability rules of CPAU. Tax Any assessment, charge, imposition, license, or levy (including any utility users tax) and imposed by any Agency, including the City. Telemeterin~ The electrical or electronic transmittal of Metering data in real-time to CPAU. Temporary Service Service requested for limited period of time or of indeterminate duration such as, but not limited to, service to provide power for cpnstruction, seasonal sales lots (xmas trees), carnivals, rock crushers or paving plants. Temporary service does not include emergency, breakdown, or standby service. Therm A unit used to measure a quantity of heat for natural gas that is equal to 100,000 British Thermal Units (Stu). Tolerance Band The percentage of gas usage, on a Monthly basis, as set by PG&E in its Schedule G-BAL or replacement tariff at which PG&E and CPAU will provide Balancing Service at no additional Charge. Transfer Trip A Protective Function that trips a Generating Facili _ty remotely by means of an automated communications link controlled by CPAU. Transition Cost Recovery Charge (TCRC) Alao "TCRC." Charge on all electric bills to fund the CPAU repayment of costs of fixed and variable costs of above-market generation which may be characterized as "stranded costs". Transmission Pathway Those areas of the Public Ri~ht-of-Way, the Public Utility Easements and the Leased Service Properties in which the Dark Fiber Infrastructure is located. Trap Any approved equipment or appliance for sealing an outlet from a house-connection sewer to prevent the escape of sewer gas from a main line through a building connection (service) sewer. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 24 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Type Test A test performed on a sample of a particular model of a device to verify specific aspects of its desi~.~, construction and performance. Uncontrollable Force Any cause beyond the control of the party affected, including but not restricted to, failure of or threat of failure of facilities, flood, earthquake, storm, drought, fire, lightening, epidemic, war, riot, civil disturbance, or disobedience, labor dispute, labor or material shortage, sabotage, restraint by court order or action by public authority, which by exercise of due diligence such party could not reasonable have been expected to avoid and which by exercise of due diligence it shall be unable to overcome. Underground Utility District An area in the City within which poles, overhead wires, and associated overhead structures are prohibited or as otherwise defined in Section 12.04.050 of the PAMC. Unintended Island The creation of an island, usually following a loss of a portion of CPAU’s Distribution System. without the approval of CPAU. Unsafe Operating Conditions Conditions that, if left uncorrected, could result in harm to persolmel, damage to equipment, loss of System Inte~ity or operation outside pre-established parameters required by the Interconnection Agreement. Utilities Department City of Palo Alto department responsible for providing water, gas, electric, wastewa*.~r collection, and fiber optic services. Utilities Director The individual designated as the director of utilities under Section 2.08.200 of Chapter 2.08 of Title 2 of the Palo Alto Municipal Code, and any Person who is designated the representative of the director of utilities. Utility Rules and Regulations The compendium of utility rules and regulations prepared by the Department of Utilities and adopted by ordinance or resolution of the Council pursuant to Chapter 12.20 of the Palo Alto Municipal Code, as amended from time to time. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 25 DEFINITIONS AND ABBREVIATIONS RULE AND REGULATION 2 Utilities User Tax (UUT) A!so "LrUT’’. City of Palo Alto tax imposed on utility charges to a water, gas, and/or electric service user. Charges include charges made for metered energy and water and charges for service including customer charges, service charges, standby charges, charges for temporary services, demand charges, and annual and monthly charges. In 1987, Palo Alto voters approved a 5 percent tax on utility charges for water, gas, and electricity to raise revenue for general governmental purposes of the City of Palo Alto. A reduced tax of 3 percent was approved for qualifying high volume users. The tax does not apply to Refuse, Storm Drain, or Wastewater Collection charges. Yard Trimmings Yard trimmings means any plant trimming generated from the maintenance or alteration of public, commercial or residential landscapes, including grass cuttings, yard clippings, leaves, tree trimmings, pruning, brush and weeds. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO AL’i-O UTILITIES Effective 7-1-2006 Sheet No. 26 DESCRIPTION OF SERVICES RULE AND REGULATION 3 At ELECTRIC SERVICE: In order to respond to deregulation in the electric industry, CPAU offers eligible customers two general types of service: Full Service and Direct Access Service. Under full service, Distribution, Transmission, and Energy Services from CPAU are provided. Direct Access Service provides Distribution and Transmission but not Energy Services. Energy Services such as energy commodity will be provided by Energy Service Providers (ESP), other than CPAU. Energy Service Providers are energy companies or marketers not associated with CPAU. Specialized metering, billing procedures and other requirements for Direct Access are described in Rule and Regulation 19. The remaining section on Electric Service applies to both Full Service Customers and Direct Access Customers. 1.BASIS OF SERVICE o (A) (B) (c) Unless otherwise specifically provided in the rate schedule or contract, CPAU’s electric rates are based upon the furnishing of electric service to a Customer premises at a single Point of Delivery at a single voltage and phase classification. Unless specified other~vise, each Point of Delivery shall be metered and billed separately under the appropriate rate schedule. Any additional service supplied to the same Customer at other Points of Delivery or at a different voltage or phase classification shall be separately, metered and billed. .The. type of distribution service (voltage, secondary, primary) available at any particular location may be determined by inquiry at CPAU’s Engineering Office located at 1007 Elwell Court or at the Development Center at 285 Hamilton Avenue. Alternating-current service will be regularly supplied at a nominal frequency of approximately 60-Hertz (cycles per second). (D)See Rule 20 "Special Electric Utility Regulations" regarding special service requirements LOCATION OF POINT OF DELIVERY CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1 DESCRIPTION OF SERVICES RULE AND REGULATION 3 (A) (B) (c) SECONDARY SERVICE For all overhead service at Secondary voltages and all underground service to single- family residential structures at Secondary voltage, the Point of Delivery will normally be at a point on the outside of the structure to be served which is, in CPAU’s judgment, most conveniently located with respect to CPAU’s distribution facilities and which complies with CPAU standards and specifications and applicable building and electrical codes. For other underground services at Secondary voltages, the Point of Delivery will normally be at the side of the Secondary connectors at the transformer serving the Customer’s load~ or in the Secondary handhole, if available. PRIMARY SERVICE For service at Primary voltages, the Point of Delivery will normally be at the point on the property line of the premises to be served which is, in CPAU’s judgment, most conveniently located with respect to CPAU’s transmission or distribution facilities. EXCEPTIONS Any cost to CPAU of providing Secondary or Primary Services, at the request of the Customer or for his or her convenience, to a Point of Delivery other than the normal Point of Delivery set out above shall be paid by the Customer ~- ~ -~’~1~ ~.~ ~.. o~.~÷~ If several buildings are occupied and used by one Customer in a single business or other activity, CPAU may, at its discretion, furnish service for the entire group of buildings through one service connection at one Point of Delivery. All transformers and facilities required to provide secondary, electric service over 400 amp_Ewill be padmounted and the Applicant, when requested by CPAU, will provide a Public Utility Easement in recordable form for installation of such facilities within the boundaries of the property. All padmounted equipment will be subject to aesthetic guidelines by CPAU. The Utilities Director or his/her CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 DESCRIPTION OF SERVICES RULE AND REGULATION 3 Q designee, may authorize the installation of new submersible or vault installed facilities when, in his/her opinion, padmounted equipment installation in any particular instance would not be feasible or practical. EMERGENCY AND STANDBY SERVICES: CPAU will shag-provide backup emergency, and other Standby Service to Customers at published rates. SERVICE DELIVERY VOLTAGE: The following are the standard service voltages normally available, although not all of them are or can be made available at each Point of Delivery. These service voltages are available in locations that already have this service voltage and have sufficient capacity, as determined by CPAU, to serve the new load. Any equipment installed on these services shall have the capability of converting to a 208 Y/120, 4-Wire service. (A) (B) DISTRIBUTION OF VOLTAGE Single-Phase Three-Phase Three-Phase Secondary S econdar7 Primary. 120/240, 3 -wire 120/208, 3-wire 240/120, 4-wire* 240, 3-wire* 208 Y/120, 4-wire 480 Y/277, 4-wire 12,470, 3-wire *Limited availability: maximum 400 ampere main, consult CPAU All voltages referred to in this Rule and appearing in some rate schedules are nominal service voltages at the Point of Delivery. CPAU’s facilities are designed and operated to provide sustained service voltage at the Point of Delivery, but the voltage at a particular Point of Delivery will vary within satisfactory operating range limits. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 DESCRIPTION OF SERVICES RULE AND REGULATION 3 (c)In areas where a certain standard secondary voltage is being served to one or more Customers, an Applicant applying for new service in such areas may be required by CPAU to receive the same standard voltage supplied to existing Customers. (D)The voltage at which service is delivered can be changed by CPAU, including converting existing 4160 volt primary_ service to 12,470 volt. If CPAU notifies the customer that a service voltage change is necessary_, the Customer ~vill be required to provide service equipment capable ofacceptin~ the new volta,~e and meeting CPAU requirements. Costs to provide suitable Customer’s service entrance equipment will be borne by the Customer. VOLTAGE ANDFREQUENCY CONTROL (A)Under normal load conditions, CPAU’s distribution circuits will be operated so as to maintain service voltage levels to Customers within plus or minus" 5 percent of the nominal service delivery voltage. Subject to the limitations above, the voltage balance between phases will be maintained by CPAU as close as practicable to 2 1/2% maximum deviation from the average voltage between the three phases. (B) (c) (D) Voltages may be outside the limits specified above when the variations: (1) (2) (3) (4) Arise from service interruptions; Arise from temporary separation of parts of the system from the main system; Are minor momentary fluctuations and transient voltage excursions of short duration which may occur in the normal operation of CPAU system; Are from causes beyond the control of CPAU. Due to conditions beyond the control of CPAU, the Customer, or both, there will be infrequent and limited periods when voltages will occur outside of the nominal service voltage ranges. Utilization equipment may not operate satisfactorily under these conditions, and protective devices in the equipment may operate to protect the equipment. Where the operation of the Customer’s.applicant’s equipment requires stable voltage regulation or other stringent voltage control beyond that supplied by CPAU in the normal operation of its system, the Customer..~ w~ ......, at its own expense, is responsible for installing, owning, operating, and maintaining CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 4 DESCRIPTION OF SERVICES RULE AND REGULATION 3 (E) (F) any special or auxiliary equipment on the load side of the service delivery point as deemed necessary by the CustomerApplicant. The Customer .--1;~o.,+ shall be responsible for designing and operating its service facilities between the Point of Delivery and the utilization equipment to maintain proper utilization voltage at the line terminals of the utilization equipment. The Customer ^ -"1;~°-~, ~pp .......shall not impose a load on CPAU’s system that will cause the voltage limits in this section to be exceeded for an adjacent service delivery point. CPAU shall test for excessive fluctuations at its own expense when there is reasonable indication of a problem, iaeed~, but requests for voltage checks by the Customer shall be subject to payment for the cost if they are more frequent than once in any twelve-month period, unless excessive voltage fluctuation is found to exist. (H)Customers are responsible for protecting their connected loads and equipment, including computers, from sudden voltage or frequency fluctuations outside nominal service and frequency ranges. Such protection may include, but not be limited to, power-surge protectors. GENERAL LOAD LIMITATIONS .... (A) 1. t Single=Phase Service Single-phase service normally will be 3-wire, 120/240 volts (or 3-wire, 120/208 volts at certain locations as now or hereafter established by CPAU) where the size of any single motor does not exceed 7-1/2 horsepower (10 hp at the option of CPAU). For any single-phase service, the maximum service size shall be 400 ampere. If the load exceeds the capability of a 400 ampere single phase service the service shall be three-phase. In locations where CPAU maintains a 120/208 volt secondary system, 3-wire single- phase service normally shall be limited to that which can be CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 5 DESCRIPTION OF SERVICES RULE AND REGULATION 3 o supplied by a main switch or service entrance rating of 200 amperes. Single-phase loads in these locations in excess of that which can be supplied by a 200 ampere main switch or service entrance rating normally will be supplied with a 208Y/120 volt, three-phase, 4-wire service. Three-Phase Service ~.,~2~volts or less) Normal Voltage 240/120 240 280Y/120 480Y/277 (See Note 1) Minimum Load Requirements 5 hp, 3-phase connected 5 hp, 3-phase connected Demand load 75 kVA Demand load 112 kVA Maximum Demand Load Permitted 400 Amperes 400 Amperes 500 kVA 2,5000 kVA Note l. Applicants or existing Customers with a planned or existing single or multiple building development having a maximum demand in excess of 25_000 kVA__a, as determined by CPAU, will be required to take delivery at the available primary voltage and are required to provide their own primary switchgear and transformer(s). Determination of maximum demand and service voltage wil! be made by CPAU and the decision of the Electric Engineering Manager will be final. Where three-phase service is supplied, CPAU reserves the right to use single- phase transformers connected open-delta or closed-delta or three-phase transformers. (2) (3) Three-phase service will be supplied on request for installations aggregating less than the minimum listed above, but not less than 3 horsepower, three- phase, where existing transformer capacity is available. If three-phase service is not readily available, or for service to loads less than 3 hp, service shall be provided in accordance with CPAU’s applicable Rule on Special Power Service requirements. An applicant or existing customer requiring service with a maximum demand in excess of 750 t~_VA, as determined by CPAU, shall be served by a padmount transformers. No submersible or vault-installed transformers in excess of 750 t4_kVA will be installed by CPAU. Where an existing underground service must be upgraded beyond 750 t4AA_VA, the Customer shall be required to provide adequate CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-__!_1-2006 Sheet No. 6 DESCRIPTION OF SERVICES RULE AND REGULATION 3 (B) space for installation of the padmount transformer. In the event the Customer is unable to provide adequate space for the padmount transformer, then the Customer shall make arrangements at his or her expense to receive service at primary voltage. Three-Phase Service (Over 2,000 volts) The following three-phase primary voltage maybe available as an isolated service for a single Applicant; A_and where that Applicant’s demand load justifies such voltage. The determination will be made by CPAU. Minimum Demand Maximum Demand Normal Voltage Bank Installed Load Permitted 4,160 500 kVA_a 15,000 kVaA 12,470 1,000 kVaA 15,000 kVa_A Note: 4,160 volt services will no longer be furnished for new services. TEMPORARY SERVICE: Temporary service is electric service which, in CPAU’s opinion, is of an indefinite duration at the same location, or to operations of a speculative character or of questionable permanency, or any other service which is estimated to last less than one year. CPAU will furnish temporary service if the furnishing of such service will not create ~-k-undue hardship for CPAU..~,poMt-or its customers, and the following conditions are met: (A) The Applicant for such temporary service shall ~apply for service on an application form provided by CPAU Engineering and be required to pay to CPAU in advance the cost of installing and removing any facilities necessary in connection with the furnishing of such service by CPAU. (B)Each Applicant for temporary service shall be required to prepay a Temporary Service Fee in accordance with Electric Service Connection Fees Rate Schedule E- 15. (c)Nothing in this Rule and Regulation shall be construed as limiting or in any way affecting the right of CPAU to collect from the Customer an additional sum of money which may become due and payable to CPAU by reason of the temporary service furnished or to be furnished or removed hereunder. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 7 DESC~PTION OF SERVICES RULE AND REGULATION 3 No (D)If the temporary service connection time exceeds one-year, the Applicant will need to apply for an extension of the temporary service. The Director of Utilities or his/her designee will determine if the service should be reclassified as a permanent service based on conformance with system operating conditions. WATER: 1.SOURCE OF SUPPLY The water served is purchased from the Citw_ and County of San Francisco._ Water ~r~ ’~v .... ’~ ’~-~"-~’+~ tcmxrr~ The regional water system is managed bY the San Francisco Public Utilities Commission (SFPUC).pNma/Iy *~.~ ~.u~"- ~-~u~*’~ .......o:o~.~.*~ Backup Emer~encg-supply~ _is obtained ~om CPAU wells. t = QUALITY Hardness generally varies between 1 and 4 grains per gallon depending on the source. An analysis of the mineral content of the water is available upon request from CPAU Engineering. PRESSURE Water pressure will vary from 30 to 125 pounds per square inch; an average of 50 pounds per square inch will be maintained, with the maximum and minimum pressures being experienced at the lower and higher elevations of the distribution system. CPAU assumes no responsil~ility for loss Or damage due to lack of water pressure but agrees to furnish such pressures as are available in its general distribution system. If low water pressure occurs due to additional on-site development, it shall be the responsibility of the property owner to replace the existing water service with a new water service designed for the current site. Al! costs of the required new service upgrade shall be at the property owner’s expense. TREATMENT CPAU currently does not treat water supplied by the SFPUC. c,~,~,4,,~ is -"-~ ~’~ +~ *~ fit ............. """+~" o-e~ ........................... 1 ,.~ ~. The_ 0fthe water supplied is adjusted by the S~Franciaco P~U~Co]r~]iaaion to reduce its co~osive action. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 8 DESCRIPTION OF SERVICES RULE AND REGULATION 3 GAS: 1.KIND AND HEATING VALUE The gas supplied by CPAU is natural gas purchased from one or more natural gas suppliers. The heating value of natural gas supplied will vary depending upon the gas fields being drawn upon, and at times of insufficient supply of natural gas, some artificial gas may be supplied or mixed with the natural gas. The average monthly heating value in British Thermal Units (Btu)-dry basis per cubic foot of the natural gas served may be expected to vary within the limits of 750 to 1150 Btu. This average heating value is converted to a therm factor for use as one of the factors used in calculating a composite multiplier for billing purposes. The therm factor will be based upon the heat factor used by CPAU’s supplier of natural gas for the preceding month. Gas is supplied by CPAU either at standard "low pressure" or at "high pressure". Low pressure service is available at all points where gas is supplied. Where available from existing high pressure mains, at the option of CPAU, high pressure service may be supplied. However, CPAU reserves the fight to lower the pressure or to discontinue the delivery of gas at high pressure. The standard pressure for low pressure is seven inches of water column, which is approximately 1/4 pound per square inch (psi) above atmospheric pressure. In limited circumstances, increased pressure may be provided for domestic use at 14"WC. This increased pressure will only be provided for domestic use if the houseline size calculates out at more-than 2" diameter, or CPAU determines, based upon satisfactory information from the manufacturer, provided by the Customer, that an appliance to be located in the residence requires increased pressure at the inlet that cannot be obtained by resizing or relocating the houseline. Increased pressure may be provided for commercial uses only if the use of the houseline size calculates out at more than 4" diameter, or evidence as described above establishes that equipment on the site requires increased pressure at the inlet that cannot be obtained by resizing or relocating the houseline.= For commercial uses, the available pressures are 14" WC (approximately 1/2 psi), 1 psi, 2 psi and 5 psi. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 9 DESCRIPTION OF SERVICES RULE AND REGULATION 3 o All increased pressure above 7"WC requires review and approval of the Engineering Manager, a plumbing permit and testing of the existing gas piping with a building inspector present. Pressures in excess of 14" WC will require testing the house piping at not less than 60 psig for not less than 30 minutes per Uniform Plumbing Code section 1204.3.2, witnessed by Palo Alto Building Inspection. Where gas is metered at low pressure, or at pressure above the standard low pressure, the metered volume shall be corrected to standard atmospheric pressure of 14.73 psi absolute. DETERMINATION OF THERMS TO BE BILLED The unit of measure for billing is the therm which is defined as the quantity of gas having a heating value of 100,000 BTU. Gas meters measure volume of gas in CCF at ambient temperature and pressure conditions. Therms are derived from the metered data by the following procedure: the meter reading for the previous reading cycle will be subtracted from the current reading. The difference (uncorrected CCF) will be multiplied by the pressure factor required to convert the measured consumption volume to a standard volume (at standard temperature and pressure conditions). This standard volume, in pressure-corrected CCF, will then be multiplied by the therm factor (a variable determined by periodic analysis of CPAU’s gas supply) to produce the final number oftherms to be billed. The composite correction factor (the product of the therm factor and the pressure correction factor) will be shown on bills under the heading "multiplier." 3.NATURAL GAS DEREGULATION In response to natural gas deregulation, CPAU offers two general types of service: Full Service and Direct Access Ser~ ice ..... ~-~ -~ ..... -or-e-Frill services includes .... ,.~,~,,o;~Oo 1,~,~,,~,~;-~’~’"~;-~" gas supply, transport, and distribution services. Direct Access Non core service is an unbundled service where CPAU provides distribution services and outside Energy Service Providers supply gas-commodity and transport. WASTEWATER COLLECTION AND TREATMENT: 1.COLLECTION CPAU operates and maintains a wastewater collection system separate from the storm water collection system. A connection to the wastewater collection system is required for all water users where wastewater service is available. CITY OF PALO ALTO UTILITIES Issued by the City Counci! CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 10 DESCRIPTION OF SERVICES RULE AND REGULATION 3 For the disposal of wastewater from basements and floors below ground level, it will generally be necessary for the Customer to provide pumps or ejectors for satisfactory drainage, as approved by the Water-Gas-Wastewater Engineering Manager. 2. REGULATION Chapter 16.09 of the Municipal Code regulates the discharge into the wastewater collection system of substances other than domestic wastewater. 3. TREATMENT The collection system transports the wastewater to the Palo Alto Regional Water Quality Control Plant for treatment. At this tertiary treatment plant, Palo Alto processes the wastewater from Mountain View, Los Altos, Los Alto Hills, Stanford University, and East Palo Alto Sanitary District, as well as its own. The treatment is performed in accordance with the National Pollution Discharge Elimination Permit issued by the San Francisco Bay Area Regional Water Quality Control Board before the treated water is discharged into the San Francisco Bay Estuary. 4.LIMITATION OF SERVICE CPAU reserves the right to limit the size of connection and the quantity of wastes disposed and to prohibit the use of the sewer for disposal of toxic or hazardous wastes detrimental to the sewage system or treatment plant. REFUSE AND RECYCLING COLLECTION: 1.REGULATION All refuse and recyclable materials are -collected by a private company under contract with the City of Palo Alto. The contract, Chapter 5.20 of the Palo Alto Municipal Code-and these Rules and Regulations govern operation of-the collection service. 2.REFUSE COLLECTION One collection per week is required of all occupied premises. An occupied premises is one to which -:cater, gas and/or electric service is rendered. Every occupied premise shall receive refuse service at the automatic service level of one Standard Container serviced once per week. A Standard Container is defined as a metallic or plastic can with a close fitting cover and handles. A Standard Container shall not exceed a CITY OF PALO ALTO UTILITIES Issued by the City Council Supercedes Sheet No. 11 dated 7-1-1998 CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 11 DESCRIPTION OF SERVICES RULE AND REGULATION 3 capacity of thirty-two gallons and it shall not exceed a weight of sixty pounds (60 lbs.). City will provide wheeled carts at customer’s option for refuse collection, which are subject to the same rate structure and volume capacity as the Standard Container. Customers opting for a wheeled cart must use the City provided wheeled cart to ensure compatibility with the City’s collector vehicles. City provided wheeled carts meet City standards. Contents of wheeled carts shall not exceed a weight of 200 pounds (200 lbs.). Customers using City provided carts for refuse must place wheeled carts on the curb for curbside collection by the City’s collector. Each Customer shall receive collection service on a City specified day of each week. Refuse in excess of the service level subscribed by the Customer will be removed by the City’s collector, for an additional charge, upon Customer request or notification. Customers exceeding their subscribed service level repeatedly are required to subscribe to additional collection service at the City-established rates. RECYCLING COLLECTION Curbside Collection-ofrecyclable materials is available to single-family and multi-family, and commercial customers in the City. The City shall provide wheeled carts for the collection of designated recyclable materials. Single family recycling collection occurs on the regular refuse service day. Multi-family and " " commercial recycling collection occurs on the City designated recycling collection day. YARD TRIMMINGS COLLECTION Curbside collection of yard trimmings for composting shall be provided to single-family residences on the regular refuse service day. City shall provide wheeled carts for the collection of designated yard trimmings materials. STORM AND SURFACE WATER DRAINAGE: 1.RESPONSIBILITY AND PURPOSE CITY OF PALO ALTO UTILITIES Issued by the City Council Supercedes Sheet No. 12 dated 7-1-1998 CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 12 DESCRIPTION OF SERVICES RULE AND REGULATION 3 CPAU is responsible for all drainage facilities in the street and public right of-way that collect storm and surface water and convey it to the major channels and creeks within Palo Alto. Examples include curbs and gutters, catch basins, pipelines, culverts, street, channels and pumping stations. The purpose of the storm and surface water control facilities is to improve the quality of control, or protect life or property from any storm, flood or surplus waters. Go 2.STORM DRAIN FEE A storm drainage fee shall be payable to CPAU monthly by the owner or occupier of each and every developed parcel in accordance with CPAU Rule and Regulation 25. The basic unit of computation of storm drainage fees shall be the "Equivalent Residential Unit" (ERU). 1 o~,nll ha’:e ~- ~Dtt 1~ ,-~, I 0 All single-family residential properties,,,,~’A ’~’~"’~A’"~’" units are billed the number of ERU’s specified inthe table contained in Utility Rate Schedule D-l. according to parcel size. ~-o;’~A 1 ~:o~J ~,~o~ ~, ~+., ~ other properties will have ERU’s using the following formula: No. OfERU = Impervious Area (Sq. Ft) 2,500 Sq. Ft. FIBER OPTIC SERVICE CPAU offers dark fiber services within the borders of Palo Alto. This service includes the custom construction and licensing of single mode fiber routes between points within Palo Alto. It is the customer’s responsibility to establish all electronic devices and networks required to pass data over their licensed CPAU dark fiber routes. 1..t-~--LICENSING SERVICES All dark fiber routes are licensed in accordance to the currently approved dark fiber rate schedules, and in compliance with the Utilities Rules and Regulations. All CPAU fibers terminate within the jurisdictional boundaries of Palo Alto. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 13 DESCRIPTION OF SERVICES RULE AND REGULATION 3 2..~-~-OTHER SERVICES CPAU offers custom dark fiber construction and ancillary services such as fiber optic cable splicing, enNneering feasibility studies, and when specifically requested by the Customer, muttimode fiber cable installations. witkin .......~ .............................................u ................................ 3..~-QUALITY Dark fiber routes in Palo Alto are comprised of single mode fiber complying with generally accepted industrial standards and specifications. All constrtiction is done using industry accepted techniques and procedures. All constructed routes are Performance Tested to assure the industry_ quality standards are met. Rul......~, ........v ........u ......................~, ........... (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 14 APPLICATION FOR SERVICE RULE AND REGULATION 4 APPLICATION FOR SERVICE: This Rule and Regulation applies to all utility services: electric, water, gas, wastewater collection, refuse collection, storm drain and fiber optics. Residential service is separately metered service to single family, or multi-family domestic dwellings. Commercial service is service to other than residential dwellings but includes service to multi-family residential dwellings served by a master meter. Gas Direct Access service has special requirements in addition to this Rule and Regulation. An inquiry for information as to service is not an application for service. The application is merely a request for service, and does not bind CPAU to serve except under reasonable conditions, nor does it bind the Customer to take service for a longer period than the minimum requirements of the applicable service. CPAU will require each prospective Customer to provide any information that may be reasonably needed by CPAU to furnish service and to establish the Applicant’s credit. This information may include, but is not limited to, the following: a) b) c) d) e) f) g) h) i) Name(s) of Applicant(s) Address of premises to be served Date Applicant desires services to begin. If service upgrades, fiber optic installations, and!or new meter installs are requested, CPAU services will be installed between 30 and 45 days following receipt of full payment. Address to which bills are to be mailed or delivered Whether premises have been previously served Purpose for which service is to be used, with description of service demands identified on the CPAU connection application form provided by CPAU Engineering Tenant Rental Agreement of application Rate schedule desired where an optional rate is available Additional requirements for the fiber optic application process are described in detail in Rule 26 CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1_ APPLICATION FOR SERVICE RULE AND REGULATION 4 I gt o 9)Information to establish the credit of Applicant(s): 1) 2) 3) 4) 5) 6) Social Security Number California Drivers License Employer Business Telephone Length of Employment Home Telephone The information requested in A.3 above may be required to be provided by the Applicant(s) in writing, or by telephone if the Applicants signature is not required. Applicants for commercial service at more than one location shall be required to furnish information and to establish credit for each location in accordance with A.3 above. Two or more persons who join in one application for service shall be jointly and severally liable for CPAU services supplied. Only one bill will be rendered for such joint service. A tenant who opens an account for a metered service serving more than one dwelling will be required to provide a letter in writing to CPAU that he or she understands that the meter(s) serves additional dwellings and that he or she is willing to accept responsibility for all charges on said meter(s). Otherwise, the account shall be in the name of the owner or property manager. A dwelling is designated as any house, cottage, flat, or apartment unit having a kitchen, bath, sleeping quarters, and separate entrance. CHANGE IN CUSTOMER’S EQUIPMENT OR OPERATION: Customers shall give CPAU written notice of any material changes in the size, character, or extent of equipment or operations for which CPAU is supplying service before making any such change. Notwithstanding any Rule and Regulation herein to the contrary, no change or alteration of any CPAU service, agreement, connection, or facility, including any installation or reinstatement thereof, shall be made or permitted by CPAU where the purpose or effect would be to serve, facilitate or make possible a use or occupancy of a structure or other condition which is or would be in violation of the Zoning Ordinance, the Building Code or any ordinance of the City of Palo Alto. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 APPLICATION FOR SERVICE RULE AND REGULATION 4 o Each Applicant for service will be required to establish or reestablish credit to the satisfaction of CPAU before service will be supplied. SERVICE WITHOUT PROPER APPLICATION: Anyone using CPAU services without having first complied with the requirements for service will be held liable from the date of the first service as determined by CPAU. Failure to pay accumulated charges may result in discontinuance of service without further notice. RIGHTS OF WAY: CPAU shall not be required to connect with or render service to an Applicant unless and until the Applicant has all necessary operating rights, including rights-of-way, easements, and permits. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 CONTRACTS RULE AND REGULATION 5 A.TYPES OF SERVICE CONTRACTS For electric, gas, or fiber optic services in large quantities or under special conditions, CPAU may require a suitable written agreement for new or existing customers. Contracts may apply to standard service offerings or custom or special services. The following is an illustrative list of special services that may be the subject(s) of a contract. Additional services may apply at the discretion of the Director of Utilities. go 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Line Extensions Temporary Service Special Facilities CPAU service to special districts and institutions Special type service requirements Work performed for other agencies at their expense Customers purchasing energy from other entities, such as an ESP Customers purchasing natural gas or power from CPAU under special arrangements Transmission service Purchase of commodity products and services Special Metering and/or Billing Services Special Energy Services Long-term service agreements greater than 3 years Loans and leases to Customers to finance efficiency improvements or to improve power reliability at a Customers’ site Standby Service Purchase, lease, installation, connection or maintenance of on-site generation (distributed generation) All fiber optic services CONTRACT APPLICATION PROCEDURES Large commercial customers will have the ability to negotiate provisions of Energy Services from CPAU. In general, the f-311owing application procedures are applicable to service contracts. 1.Completion and signature of applicable form(s) or letter(s) as necessary; CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1 CONTRACTS RULE AND REGULATION 5 Depending on the type of service contract, Customers shall request consideration for a special contractual ageement in writing to the Director of Utilities specifying their objectives, including the desired term of the contract. 3.If applicable, fees or deposits shall be paid. 4.If applicable, compliance with the City’s insurance requirements. CONTRACT PRICING GUIDELINES Contracts between CPAU and its customers shall be based on the following pricing guidelines: The same pricing, terms, and conditions for one customer will be made available to other customers of similar size, service, and load characteristics. o Authority to establish the specific terms, excluding the rates of services, will be delegated to the City Manager. o Revenues realized from each contract will, at a minimum, recover all applicable Energy Services costs over the term of the contract. Rates arrangements differing from those offered in the current and successor rate schedules will not shift costs to the other customers in the short-or long-term. Only the commodity portion of the rate will be fixed under custom commodity rates and fixed-term commodity rates. Rate schedule cost components such as electric distribution, gas transportation, administrative fees, public benefits, tax, and other non-bypassable charges will be adopted by Council and will be equivalent to the corresponding charges contained on applicable full-service rate schedules. Council may change such charges during the term of the contract The available rates for fixed-term rate options and custom rate options will be public information, and will be published by the Utilities Department. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No.2 CONTRACTS RULE AND REGULATION 5 Rates for fixed-term commodity rates and custom commodity contracts will adhere to the principles set forth in the Council approved Commodity Pricing Policy, included in the Energy Risk Management Policies. One exception to this policy relates to the component of the overall rate that is designed to fund or withdraw from the Supply Rate Stabilization Reserve (SRSR). This component may be less or more than is applied to full service rate schedules. Do OVERSIGHT, REVIEW, AND APPROVAL, AND REPORTING OF COMMODITY SALES CONTRACTS 1.Oversight The City Auditor. at the direction of the City Council, shall perform periodic reviews, +~" .......;-~+ ~"’-~+:~- independent of CPAU~the.......... ~ ..............,~ .......o ~ .........., to ensure sales contracts are implemented in accordance with Council-approved policies and guidelines. In addition, the Risk Oversight Co~ittee perfo~s this oversight on a regular basis. The Auditor and Risk Oversight Committee will provide g_reports will be.~, ..... .......;a ~ to~,,, *~,~ ",,~;~ to the Council. Review and Approval -2-=. a. The UAC shall review the methodology underlying the calculation of the commodity rate, including the risk premium, and provide recommendations to the Council. ~.b_The UAC shall review a proposed range of commodity rates applicable to fixed=term rate schedules and custom rate schedules and provide recommendations to Council. Council shall adopt a range of commodity rates applicable to fixed-term and custom commodity service rate schedules. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No.3 CONTRACTS RULE AND REGULATION 5 The City Manager shall be delegated the authority to designate a price for a customer that is within the Council-approved rate range for a fixed-term contract rate or custom contract rate. The City Manager may delegate such authority to the Director of Utilities. The City Manager shall be delegated the authority to develop, approve and modify any contract language,boile~lates, confirmation schedules, and!or forms needed to implement energy sales contracts. The City Manager may delegate such authority to the Director of Utilities. All forms and contracts boile~lates shall be reviewed and approved by the City Attorney. Reporting mI~ "fT÷~l;÷;~o l~n*-~+ Staff shall prepare performance reports containing an analysis of cost recovery and revenue impact. The UAC and Council will receive a minimum of two reports per year ~’~’~ "ran1 rand "~nn’~ and ....... 1 .... ,.~ ÷~, .... c.o~ Council shall be notified of fixed-term and custom commodity contracts on a semi: annual basis. The confidentiality of specific contract provisions such as price and customer usage profile shall be maintained unless the customer consents to its disclosure to the public. However, such information shall be made available for any Council member to review in the City Clerk2s Office. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective %1-2006 Sheet No.4 DISCONTINUANCE AND RESTORATION OF SERVICE RULE AND REGULATION 9 Ao CUSTOMER REQUESTS DISCONTINUANCE OF SERVICE: A Customer requesting termination of utilities service(s) shall notify CPAU at least two days before the service termination date. Receipt of such notice is sufficient to terminate the obligation of CPAU to render service after the effective date of such change, and shall also terminate the Customer’s responsibility for bills for service supplied to the premises which are consumed beyond that date. The Customer is responsible for all service supplied until the effective date of the termination. No A Customer may designate a third party to receive notice of termination or other matters affecting the provision of service. CPAU will not affect termination of service until five business days after provision of notice to the third party. CPAU INITIATES DISCONTINUANCE OF SERVICE: The fight to discontinue service for any of the following reasons may be exercised whenever and as often as such default shall occur, and neither delay nor omission on the part of CPAU to enforce these Rules at any one or more times shall be deemed a waiver of its fight to enforce the same at any time, except as provided below, so long as default continues. Utilities service may be discontinued by CPAU for any of the following reasons: Nonpayment of bills or any proper charges including deposits, special fees, or loans, as provided in accordance with Section C of this rule; Use of energy or water for purposes, facilities, or properties other than that specified in the application; 3.Willful waste of water; Customer’s wiring or equipment is unsafe, does not meet CPAU standards or fails to comply with applicable codes and regulations. CPAU reserves the fight of inspection if there is reason to believe that unsafe conditions exist. If the Customer finds utility service installation to be defective, the Customer is required to notify CPAU immediately of the defect; CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1 DISCONTINUANCE AND RESTORATION OF SERVICE RULE AND REGULATION 9 o J 10. 110. 12t-. Tampering with CPAU equipment of property. Any person who tampers with or damages any utilities equipment, plant, or property, including metering devices, shall be liable to the City of Palo Alto for three times the amount of actual, consequential, and incidental damages sustained thereby. Premises vacated by Customer without notification to CPAU; Customer refuses reasonable access to premises by CPAU agents or employees for the purpose of reading, installation, inspection, maintenance, repairing, testing, or removal of its equipment or facilities located upon such premises; Violation of CPAU Rules and Regulations, service agreements, or rate schedule provisions or state, county, or municipal codes or regulations concerning the provision of such service; Use of equipment that imposes an electrical load by a Customer that adversely affects CPAU’s distribution system operation or service to its other Customers. Any Customer that operates or plans to operate any equipment such as, but not limited to pumps, welders, furnaces, compressors or other equipment where the use of electricity is intermittent, causes intolerable voltage fluctuations, or otherwise causes intolerable service interference, must reasonably limit such interference or restrict the use of such equipment upon request by CPAU. The Customer is required to either_." provide and pay for whatever corrective measures, including protective devices, are necessary to limit the interference to a level established by CPAU as acceptable, or avoid the use of such equipment. CPAU assumes no duty or liability for inspecting the customer’s service, appliances, or equipment. CPAU reserves the right of inspection if there is reason to believe that unsafe conditions exist. Customer’s electric load is operating in excess of CPAU’s service capacity and continued operation threatens damage to or failure of CPAU’s equipment. Service obtained by fraudulent means, including providing false, misleading, or inaccurate information to CPAU. Service may not be restored until the Customer complies with CPAU requirements and makes full payment to CPAU for services received; Placement, construction, or maintenance of any structure, vegetation, or other object upon the Customer’s premises that, in CPAU’s judgment, unreasonably endangers the safe and reliable operation or maintenance of CPAU overhead or underground electrical facilities; CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 DISCONTINUANCE AND RESTORATION OF SERVICE RULE AND REGULATION 9 Co 13--2.Failure to establish credit or to provide adequate credit information. Also, if for an Applicant’s convenience, CPAU provides service before credit is established or continues service to a Customer when credit has not been reestablished in accordance with Rule 6, and the Customer then fails to establish or reestablish credit, CPAU may discontinue service after presentation of a forty-eight (48) hour discontinuance notice. 143.Returned check(s) due to insufficient funds in Customers bank account; 154.Theft of energy or water supplied by CPAU to Customer’s premises; or when service has been received through an unauthorized connection. 165.Anyone using utility services without having first complied with the requirements for service will be held liable from the date of the first service as determined by CPAU. Failure to pay accumulated charges may result in discontinuance of service without further notice. 176. Customer refuses to relocate meter to enable the meter to be read. DISCONTINUANCE OF SERVICE RELATED TO NONPAYMENT OF BILLS: Customer bills unpaid by their due date are considered delinquent and service maybe discontinued in accordance with this section. CPAU will disconnect service as a last resort. It is the policy of CPAU to advise Customers of the availability of financial assistance programs such as the Residential Rate Assistance Program (RAP), Budget Billing, and ProjectPLEDGE to avoid disconnection of service. Upon request, CPAU will also consider an extended payment plan with the Castomer. 1.CUSTOMER NOTIFICATION (A)Before service can be discontinued, at least two notices to the Customer must be provided. The first "Disconnect Notice" shall allow a minimum of 8 days from the date it is issued for the Customer to pay the overdue amount and avoid termination of service. If payment is not received within the 8 day period, a second "Disconnect Notice" will be delivered to the Customer’s premises and provide an additional 48 hour grace period before utilities services may be terminated. If payment is not received during the 48 hour period, utilities services may be discontinued without further notice. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 DISCONTINUANCE AND RESTORATION OF SERVICE RULE AND REGULATION 9 (B)The forty-eight (48) hour notice of termination of service shall include: (i) (2) (3) (4) The name and address of the Customer whose account is delinquent; The amount of the delinquency; The day payment or arrangements for payment is required in order to avoid termination; The procedure to use in making payment or arrangements for payment in order to avoid termination; (c) (s)The procedure for the customer to obtain information on the availability of financial assistance including local, state, or federal sources. In order to avoid termination of service, CPAU may, at its option, extend payment arrangements to accommodate a Customer’s financial situation and payment history. Such an arrangement may cover a single or multiple payments and shall be agreed to in writing between CPAU and the Customer. If the Customer fails to comply with such agreement, the entire amount owing will become immediately due and payable and utilities services maybe terminated upon a 48 hour notification period elapsing without satisfactory payment received for the outstanding balance. EXCEPTIONS TO DISCONTINUING SERVICE FOR NONPAYMENT (A)CPAU service will not be discontinued for nonpayment of a bill for residential service on any Saturday, Sunday, legal holiday or at any time during which the Utilities Customer Service Center is closed. (B)CPAU service to a residential customer will not be discontinued for nonpayment when the customer has established to the satisfaction of CPAU that: CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALG ALTO UTILITIES Effective 7-1-2006 Sheet No. _4 DISCONTINUANCE AND RESTORATION OF SERVICE RULE AND REGULATION 9 (1) (2) (3) (4) (6) Such termination would be especially dangerous to the health of the Customer as certified by a licensed physician which states that termination of service will aggravate an existing medical condition or will create a medical emergency for a permanent occupant of the premises affected. The certificate of medical emergency must be in writing and show clearly the name of the person affected and the nature of the medical emergency; The Customer is among the elderly (over 62 years of age) or disabled and has established that he or she is unable to pay the outstanding balance for utility service in accordance with CPAU’ s credit policy, and the Customer is willing to arrange installment payments satisfactory to CPAU, including arrangements for prompt payment of subsequent bills. The Customer has shown sufficient evidence of hardship and has demonstrated good faith efforts to make reasonable arrangements to pay arrearage, as well as to ensure continuing payment of future bills. Such arrangements may include an extended payment plan satisfactory to CPAU or, in some cases, designation of a responsible third party for both notification and payment. A Customer’s utility service will not be discontinued for nonpayment of bills until the amount of any deposit made to establish credit has been fully absorbed by past due and current charges. A Customer’s utility service will not be discontinued for nonpayment of a bill issued to correct charges previously billed incorrectly until the correct bill becomes past due. A Customer’s utility service will not be discontinued for nonpayment of a disputed bill during investigation or review by CPAU. Thereafter, discontinuance shall be in accordance with this Rule. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. _5 DISCONTINUANCE AND RESTORATION OF SERVICE RULE AND REGULATION 9 TENANTS AFFECTED BY DISCONTINUANCE OF LANDLORD’S UTILITIES SERVICE(S) (A)In the event a landlord (or landlord’s agent) fails to pay for utilities furnished via a master meter serving a multi-unit residential structure, mobile home park, or multi- unit commercial structure, (for example, lighting for common areas), CPAU will notify the tenants of the affected premises. Such notice will identify the intended date of discontinuance of utilities’ service(s) as 10 days from the date of issuance. (B)Tenants will be given the option of assuming responsibility for future bills for the affected area, provided they do so before the date of the intended discontinuance as published in the notice. Acceptance of such tenant responsibility for future bills by CPAU shall not abrogate the landlord’s responsibility for bills for services supplied prior to the date of assumption of responsibility by the tenant(s). CPAU shall not be deemed a party to any agreement between landlord (or landlord’s agent) and tenant by virtue of accepting tenant responsibility for future service. TERMINATING SERVICE FOR NONPAYMENT OF BILLS AT OTHER LOCATIONS A Customer’s utility service may be discontinued for nonpayment of a bill for service previously rendered, or for nonpayment of a bill for service rendered at another location. A Customer receiving service at more than one location may have service at any and all locations discontinued for failure to pay bills at any one or more locations. However, residential service will not be discontinued for nonpayment of bills for other classes of service. NOTICE REQUIREMENTS FOR TERMINATION OF SERVICE: Depending on the situation, notice requirements will vary before utility service is terminated. Notice requirements related to the nonpayment of bills is previously covered in Section C of this rule. Notice requirements regarding other circumstances follow here: CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 6 DISCONTINUANCE AND RESTORATION OF SERVICE RULE AND REGULATION 9 1.IMMEDIATE TERMINATION OF SERVICE WITHOUT NOTICE CPAU (A) (B) (C) (D) may discontinue service without notice if: Continuing service is unsafe and!or presents an immediate threat or danger to life or property; Service has been received through an unauthorized connection or service has been obtained through fraudulent means; Continuing the service may impair service or distribution system reliability; A Customer has received a termination notice and CPAU confirms that the Customer’s check tendered in payment of the past due amount lacks sufficient funds to satisfy the amount due; (E) (F) An emergency arises; CPAU’s meter has been tampered with or water or energy theft has occurred. 48 HOUR NOTICE Besides the forty-eight (48) hour notice requirement for nonpayment of bills, such notice is required if, for the convenience of the Customer, CPAU provides service before credit is established, and such credit subsequently proves unsatisfactory. 5 DAY NOTICE Generally, in cases not specifically provided previously in this rule, CPAU will not discontinue the service(s) of any Customer for violation of any rule or regulation except upon written notice of at least five (5) days. If a Utilities Rule and Regulation is violated, CPAU will advise the Customer of the source of the violation, and will give the Customer written notice of its intent to disconnect service if the violation is not remedied within the time specified by the notice. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. _7 DISCONTINUANCE AND RESTORATION OF SERVICE RULE AND REGULATION 9 RESTORATION OF SERVICE: CPAU shall restore service when the cause for discontinuance has been removed and payment has been made of all proper charges due including proper deposit and including the reconnection charge. When service has been discontinued for nonpayment of bills or failure to comply with the CPAU Rules, a reconnection charge as set forth in CPAU Rate Schedule C-1 maybe instituted and collected by CPAU before service is renewed. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 8 METER READING RULE AND REGULATION 10 A.METERS READ AT MONTHLY INTERVALS: Bo Water, gas, and electric meters will be read by CPAU approximately at regular monthly intervals (27-33 days). The service period for opening bills will be from the service initiation date requested by the Customer to the next regular reading day for meters in the service area. For closing bills, the service period will be from the last regular reading day to the service termination date requested by the Customer. ESTIMATED READING: Under normal conditions, bills will be based upon actual readings taken from meters. However, in the event of meter malfunction, continuing lockout, or an acute shortage of meter reading personnel, the bill for a particular month may be based upon estimated meter readings taken from the historical record of CPAU usage at the premises. CPAU will make reasonable efforts to insure that the bill for the following month will be based on actual readings, so as to correct any inaccuracies arising from the use of the estimated readings. CPAU may estimate bills for unmetered service, for service from meters which have been tampered with, or where access has been denied or impeded by the Customer, by the best available means (which may include, but are not limited to: estimation by comparison to prior period for the same premises, estimation by comparison to comparable premises, or estimation based upon load calculations). Such bills shall be due and payable by the Customer. The Customer may appeal such bills to the Supervisor, Customer Service Center. READINGS OF SEPARATE METERS: For the purpose of calculating charges, each meter on the Customer’s premises will be considered separately, and the readings of two or more meters will not be combined, except as follows: CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1 METER READING RULE AND REGULATION 10 Where combinations of meter readings are specifically provided for in rate schedules or contract with the Customer; or Where CPAU’s operating convenience or necessity shall require the installation of two or more meters on the Customer’s premises. o Unless aggregation of accounts or meters is authorized by rate schedule, contract, or a rule and regulation. CUSTOMER READS OWN METERS PROGRAM: The "Customer Reads Own Meter" program is designed to allow Customers to be responsible for the reading of CPAU meters located on their property. CPAU Customer notes the readings found on their meters on index cards provided by CPAU. These cards are then sent to CPAU for entry into the computer billing system. Alternatively, the Customer may utilize the City’s Automated Voice Recording Line, electronic mail via the Intemet, or the Utilities’ World Wide Web site to report meter readings. Regardless of the means of transmission to CPAU, it is the Customer’s responsibility to furnish the readings to CPAU in accordance with the schedule CPAU will provide upon the Customer’s entry into the program. In the event the Customer fails to provide readings in accordance with such schedule, CPAU will require the Customer to provide access to the meters, or to relocate them, at the Customer’s expense, to an accessible location on the property, in accordance with such CPAU Rules and Regulations, procedures, and standards as may apply to relocation of service. If a Customer reading is not received by CPAU in time for billing, an estimated read(s) will be made by CPAU, so that billing will take place. (A)Continued failure to provide meter read cards by the Customer could result in a field investigation, access to the meter(s) by CPAU personnel, or denying the Customer participation in the Customer Reads Own Meter program. On an annual periodic basis~ CPA__U will notify Customers oftheiran intent to read the meters as required for verification. For such purposes, meter access by CPAU personnel at reasonable hours must be provided by the Customer. In the event access is denied, Rule 9 shall apply. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 METER READING RULE AND REGULATION 10 3.This program is not available to customers served under a Direct Access schedule. 4.Customer continuance on this program is at the discretion of CPAU. METER READING ERRORS: Under certain circumstances, CPAU will adjust a Customer’s bill for reasons of accuracy and fairness. See applicable CPAU Rule for a discussion of billing adjustments related to error or malfunction and back billing a Customer for billing errors. Meter reading errors may be brought to the attention of CPAU by the Customer or identified by a computer generated report as part of the billing review process. In many cases, a field investigation may be initiated by CPAU to verify unusual meter readings. o In general, when a meter reading error has been identified, the Customer will be notified of the error on a timely basis and!or a revised bill reflecting the corrected meter readings and the appropriate adjustment will be issued by CPAU. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 Ao PREPARATION AND PRORATION OF BILLS: Bills for utility services will be prepared or~a-monthly gasis-in accordance with the rate schedule or CPAU contract applicable to the premises served, as determined by CPAU. The monthly service charge for metered water (and related wastewater), gas, and/or electric service, as well as flat-rate charges for refuse, storm drain, wastewater, all fiber optics leasing fees~ and other non-metered services will be prorated if the number of actual service days is less than 25 or greater than 4~0---3-5. Proration will be based on the number of days in the service period to the number of days in an average month namely, 30.0. Proration for all water, gas, and electric rate schedules that contain rate steps (consumption blocks) will occur when the actual days of service differ from the standard 30-day billing period. Proration is intended to produce a uniform average unit cost for the commodity regardless of the number of days in the service period. Electric demand (kW) and electric power factor rates will not be prorated. In the event that water, gas (therm factor), electric, fiber optic, refuse, wastewater and/or storm drain rates change during the service period, charges will be prorated on the basis of the number of days covered by the previous rate schedule to the number of days covered by the new rate schedule. Mid-period proration will not occur on rate schedules that contain connection fees, deposits, and other miscellaneous fees. Bo BILLING UNITS: 1.All metered billing units used for billing purposes shall be determined to the nearest whole unit. Such units may include, kW, kWh, kVA__a, kVar, hp, therms, and/or ccf. C. PAYMENT OF BILLS: CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 1 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RL~E AND REGULATION 11 Do CPAU issues bills to its customers on a monthly basis. Bills shall be deemed received upon personal delivery to Customer or three days following the deposit of the bill in the United States Mail to the Customer’s last known address. Bills for CPAU services are due and payable 20 days following issuance of the bill statement. Bills unpaid after the 20-day period are considered delinquent. If a Customer’s payment is not received by CPAU before the next bill statement is issued, the outstanding balance will be assessed a late payment charge in accordance with this rule. For the convenience of CPAU Customers’ there are a number of ways to pay ~PAU bills: By enclosing the bill stub and check and mailing to: CPAU, P.O. Box 10097, Palo Alto, CA 94303-0897. By paying in person at the Civic Center, Revenue Collections, 1 st Floor, 250 Hamilton Avenue, Palo Alto between the hours of 8:00 a.m. and 4:30 p.m. Visa and Master-e_Card payments can be processed at Revenue Collections. o By dropping the payment in the Night Depository Box either in the front of the Civic Center Plaza or at the drive-up Night Depository Box in the Civic Center Garage, A level. By banking at a financial institution or subscribing to a service company that provides automatic payments by telephone transfer between the Customer and the bank. This involves the Customer notifying (by touch-tone telephone) the bank or service company each month of the utilities bill amount, the amount to be is-deducted from their bank account, and directing the bank t__o issuea a check pa.~nent to CPAU electronically. o By signing up for the Utilities Bank Draft Proaram. Pa_wnents wil! be drafted from a desianated checking or saving account and automatically applied to the Customer’s utility account monthly. LATE 1. o PAYMENT CHARGES: Any unpaid balance from a prior billing period is delinquent and assessed a late payment charge. Utilities charges incurred in the current billing period are due and payable by the "Due Date" indicated on the front of the bill statement. Bills unpaid by the due date are considered delinquent and a late payment charge is added to the outstanding balance. Based on the particular merits of a given situation, late payment charges may be waived by CPAU. Examples of situations where a waiver is granted are generally those under which the Customer is faced with circumstances beyond his or her control. Two examples are: CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 (A)The posting of payments received by CPAU is delayed or in error. (B)The Customer is withholding payment or partial payment pending resolution of an inquiry. In the event the Customer makes a payment of less than the total amount of bill rendered, which amount includes any previous balance owing, CPAU shall apply said payment first to the previous billing charges and the remainder, if any, to the current billing charges unless otherwise agreed to by CPAU. In the event that a Customer participating in the ProjectPLEDGE Program has a delinquent bill, late charges will not be applied to the amount of the Customer’s pledge. However, the Customer’s participation in ProjectPLEDGE will be discontinued after three consecutive months in which the Customer has not included their pledge amount in the bill. The late payment charge will be computed as one percent on the balance forward. Subparagraphs D (1) and D (2) to the contrary notwithstanding, Customers whose CPAU bills include payments of principal and/or interest on loans from CPAU which are secured by deeds of trust on real property shall be charged a late payment charge when any current CPAU bill includes an unpaid installment on such loan from a prior bill, provided that twenty (20) days have elapsed since the day of the last billing. For closing bills, the elapsed time will be thirty (30) days. The late charge on such loan payment shall be six percent (6%) of the installment due or five dollars ($5), whichever is greater. No charge will be imposed more than once for a late payment for the s.nxne installment; provided, however, that the imposition of the late charge on any late payment will not eliminatg or supersede late charges imposed on prior late payments. No late charge will be imposed on any installment which is paid or tendered in full on or before its due date, or within the ten (10) days after notice is given that the late charge will be imposed even though an earlier installment or installments, or any late charges thereon, may have been paid in full when due. For purposes of determining whether late charges may be imposed, any payment tendered by the Customer shall be applied by CPAU to the most recent installment due. Nothing in this Rule and Regulation shall be construed to alter in any way the duty of the Customer to pay any installment on a loan from CPAU when due or to alter the rights of CPAU to enforce the payment of such installments. Nothing in this subparagraph shall alter the payment or collection of late charges assessed in accordance with subparagraphs (1) and (2) of this Rule and Regulation for CPAU bills or portions thereof which do not include payments on loans secured by real property. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 o In the event a Customer’s payment of principal and interest is past due on an unsecured loan from CPAU, the applicable late payment charge may be established in the contract with the customer. RETURNED CHECK CHARGE: A service charge will be made and collected by the City of Palo Alto for each check returned by a bank to CPAU for the reason of insufficient funds in accordance with Rate Schedule C-1. F.DISPUTED BILLS: CORRECTNESS OF BILL If the correctness of a bill is questioned or disputed by the Customer, an explanation should be requested from a Utilities Customer Service Representative within five (5) days of receiving the utility bill. If the bill is determined to be incorrect, a corrected bill wilt be issued to the Customer. BILL REVIEW PROCEDURE (A)A Customer who has initiated a complaint or requested an investigation within five (5) business days of receiving the utility bill shall be given an opportunity to review .the complaint with the Supervisor, Customer Service Center. The review shall include consideration of whether the Customer should be permitted to amortize the unpaid balance of their account over a reasonable period of time. (B)After reviewing the disputed bill, the Supervisor, Customer Service Center will: (1)Authorize any necessary adjustments; or (2)Advise the Customer that the bill is correct as presented; and (3)Determine if an amortization period is warranted. (c)If an amortization period is warranted and agreed to by the Customer, service will not be discontinued for nonpayment provided the Customer complies with the amortization agreement, and provided the current bill is paid within 20 days of the date issued. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 4_ BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 (E) If the Customer fails to comply with the amortization agreement, service shall be subject to discontinuance for nonpayment of bills as provided in Rule 14. Failure of the Customer to notify CPAU of a billing error or to request an explanation of charges within 20 days of the date of the bill will constitute acceptance by the Customer of the bill as rendered. 3.PAYMENT OF BILLS IN DISPUTE If a Customer disputes a specific utility charge on a utilities bill covering multiple utilities, the bill amount for utility services which are not in dispute shall be due and payable by the date due on the bill statement. The Customer is not obligated to pay the utility charge in dispute while CPAU is investigating the disputed charges. Upon completion of the investigation, CPAU will notify the Customer if and when a payment is required. G.BILLING ADJUSTMENTS: Under certain circumstances, CPAU will adjust a Customer’s bill to correct for billing error._-or-4or the incorrect bi!ling of an account due to an error by CPAU or the Customer, which results in incorrect charges to the Customer. Some billing errors also arise if the Customer provides incorrect information to CPAU. Billing adjustments applied to Customer charges for reasons of equity and fairness ma2~ include water or gas leak credits, smoothing, and in cases v~ ........................ ~, ............. , ~,,o, ,, ..... ~ ~’-~ where Customers rented debris boxes as a result of the Customer’s reasonable efforts to mitigate or remedy property damage or loss caused by an event of force majeure. Billing adjustments for refitse service must be approved by the City’s Collector. Billing errors include, but are not limited to, incorrect meter reads or meter read estimates, clerical errors, wrong therm factors, wrong meter multiplier, incorrect voltage discount, meter installation, crossed meters, undercharges due to meter tampering, an inapplicable rate, incorrect fiber optic billing, an oversight in the process of entering the appropriate meter information into the computer system for billing, or field errors such as installing the meter or regulator incorrectly. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 5 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 1.SMOOTHING ADJUSTMENT (A)A smoothing adjustment averages the usage of a customer over two sequentia! billing rid T-he-A Utiliti D part S i r,,o~ .....c o~,;~ c,o,+ ....pe o s.es e ment uperv sor ............................a to+;.,o shall be authorized to approve any a~.,~......;.~ ;,-. smoothing adjustments~. A smoothing adjustment may be appropriate if consumption between two billing cycles changes to an extraordinary high level and is caused by the following.: (1) An estimated meter reading by CPAU; or (2)A longer or irregular billing cycle occurring due to holiday meter reading schedules, or other reason. METER ERRORS AND OTHER BILLING ADJUSTMENTS (A) (B) When, as a result of a test, a meter is found to be more than two percent (2%) fast, CPAU will refund the Customer the overcharge based upon the corrected meter readings for the period the meter was in use or six months, whichever is less. Any applicable late payrnent will be waived. When, as a result of a test, a meter in residential use is found not to register, or to register more than ten percent (10%) slow, CPAU may bill the Customer for the undercharge based on an average bill. The bill will be computed upon an estimate of consumption based upon the Customer’s prior use for the period the meter was in use or six months, whichever is less. Any applicable late pa3anent penalties will be waived. (c)When, as a result of a test, a commercial meter in otlacr tlaan residential use is found not to register, or to register more than two percent (2%) slow, CPAU may bill the Customer for the undercharge base on an average bill. The bill will be computed upon an estimate of consumption based upon the Customer’s prior use during the same season of the year for the period the meter was in use or one year, whichever is less. Any applicable late payment penalties ~vill be waived. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 6 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 APPLICABLE ADJUSTMENT PERIOD FOR METER ERRORS, RETROACTIVE BILLING, AND REFUNDS (A)When it is found that a meter is recording in error or an error in billing has occurred, the date and cause of which can be reliably established, the retroactive billing adjustment will apply as follows: (1)Where ~e-a residential Customer has been undercharged or overcharged, the period to be back:billed or refunded shall not exceed 6 months; (2)Where fhe-a commercial Customer has been undercharged or overcharged: the period to be back-billed or refunded shall not exceed 12 months; (B)Where there is evidence that theft of energy or water has occurred, CPAU shall retroactively bill and collect any underpayment or nonpayment of charges. The applicable period to assess charges shall commence from the date it can be reasonably established the theft began to the date in which the underpayment was discovered and initially established. The applicable period shall not exceed 4 years_.: All underpayments or non-pawnents shall become inm~ediatelg due and payable. A repayment schedule to amortize such payments shall be approved by the Director of Utilities. WATER OR GAS LEAK CREDITS: Billing adjustments may not be made for water or gas lost-as a result of leakage in a line on the Customer premises beyond the CPAU meter, unless it is determined that CPAU or other City staff were solely responsible for such leakage. Customer’s responsibili~ to maimain their lines and equipment in a reasonable condition such that leaks do not occur. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 7 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 1 ! (B) All c,,,o+ ......, .......ligibl BILLING ADJUSTMENTS IN CONNECTION WITH FORCE MAJEURE EVENTS (A)For purposes of this Rule and Regulation, the term "force majeure" means the occurrence of an event that is beyond the reasonable control of the utility Customer and, which by reasonable efforts, the Customer could not prevent. Such events include, but are not limited to, an Act of God, an irresistible, superhuman cause, fire, flood, earthquake, or any other similar cause. CITY OF PALO ALTO UTILITIES Issued by the City Council Effective 7-1-2006 Sheet No. 7CITY OF PALO ALTO UTILITIES (B) (c) (D) BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 Water, (1) (2) Gas, and/or Electric A water, gas, and/or electric billing adjustment in connection with a force majeure event shall be limited to charges for water, gas, and/or electricity consumption in excess of the historical average for the customer. The billing adjustment will be applied as a credit on the customer’s bill. The credit is for the amount of excess usage and represents the difference between the amount charged for the applicable period and an amount calculated based on the customer’s average consumption for a similar period. This credit shall include a refund of any applicable utilities users tax that was based on the amount of excess usage. The Director of Utilities shall determine the historical average consumption. Depending on the availability of data and other reasonable considerations, the basis for calculating such averages may be the same month(s) in a previous year, a recent 12 month average, a 6 month seasonal average for winter or summer, or other appropriate period(s) as determined by the Director of Utilities. Debris Boxes A bitling adjustment or refund in colmection with debris boxes serviced by the City’s contracted Collector shall be limited to City’s Collector charges incurred or to be incurred out-of-pocket by the resident, owner, or business for removal of flood-damaged materials only. Refunds will not be applied to charges paid through insurance policies. The City’s Collector will keep a record of those residences and businesses that request debris boxes during the applicable refund period. Billing adjustments for refuse service must be approved bv the Ciw’s Collector. To qualify for an adjustment under this section, the Customer may be required to provide documentation to verify damage to the residence or building, or contents thereof. In circumstances in which the City has previously verified such damage such as by a field visit or has made a determination from other information resources, documentation from the Customer may not be required. However, to qualify for a refund for debris box rentals, a signed statement by the Customer is required that attests that the debris box was used for flood-damaged materials only and that the Customer has not and will not be reimbursed by homeowners insurance or any.other agency. Billing adjustments for refuse service must be approved by the Ci _ty’s Collector. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 8 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 no 6.REFUSE BILLING DISPUTES AND ADJUSTMENTS (A)Adjustments to the refuse bill shall be requested to the City’s collector. Customers with adjustments unresolved by the City’s collector, may dispute their claim with the City’s Public Works Department. Billing adjustments will be resolved by following the City’s Rules and Regulations and specific regulations established in Chapter 5.20 of the Palo Alto Municipal Code. (B)When an error in billing has occurred,.the date and cause of which can be reliably established, the retroactive billing adjustment will apply as follows: (1)Where the Customer has been undercharged, the period to be back billed shall not exceed 6 months; (2)Where the Customer has been overcharged, the period to be refunded shall not exceed 12 months; (c)Customers requesting refuse collection services to be suspended or requesting for a service credit to be issued shall obtain from the City a non-occupancy status. Refuse bill shall be adjusted accordingly upon approval from the City’s Collector:. BUDGET BILLING PAYMENT PLAN: A Budget Billing Payment Plan establishes equalized monthly payments and is available to all residential Customers who qualify as set forth below:_: Customers may join the Budget Billing Paymem Plan at any time-"r, " " ~+~ .........’ ~"~+ .......+ ....~idihg ~bcg~mnng ...............~ w~ ........:~, prov th~ Customer account balance is zero; ~d the Customer has not been previously removed ~om the ~budget Billin~ plan %r non-pa~ent ,,,;,u;. ,~.~ prcwous o; ..... A Customer electing to utilize the plan shall agree to make monthly payments based on CPAU’ s estimate of the Customers’_ charges for the twelve-month period ~,1:T"I" 1~ ~.~..~. +,.~.~,. CPAU does not guarantee that the total actual charges will not exceed or be less than its estimate. CPAU will review the account on a periodic basis and may revise its estimate in response to changing rates or variations in the amount of service used. CPAU may require that Customers pay a revised monthly amount as a condition to continuing participation in the plan. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. _9 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 DISCONTINUANCE OF BUDGET BILLING: The Budget Billing Payment Plan shall remain in effect from year to year, subject to review of the monthly payment amount, and shall terminate when: (A)The customer notifies CPAU to terminate participation in the plan; (B)~PAU notifies the customer of the termination of its budget payment plan: (C)The Customer no longer takes service at the premises; or (D)The Customer owes an amount of two or more monthly payments. However, if the customer eliminates the delinquency, removal from the plan will not occur. (E)The Customer participates in Direct Access and buys from another Energy Service Provider. Upon termination of either CPAU service or participation in the budget payment plan, any amount owned by the Customer for actual charges shall immediately become due and any amount due the Customer shall be refunded as soon as possible. RESALE PROHIBITED: Customer shall use services only for the p_urposes specified in the service ageement and applicable rate schedule(s). CPAU service shall not be resold except as provided in this rule. Premises that are receiving service in conflict with this Rule as of the effective date of this Rule may continue to receive service under such conditions if so authorized in writing by CPAU. Sub-metering shall be considered sufficient evidence that utilities are being resold, with the expeptlon of provision I-4 below. CITY OF PALO ALTO UTILITIES Issued by the City Counci! CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 10 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 Jo t Property owners may bill the cost of providing utilities to individual tenants ........... Director of Utilities~separately from rent only with written consent of the ^ oo;o~"~ " Administrative Ser’,’icez. Charges for utilities may be allocated based upon metering, square footage, or another methodology determined to be appropriate or reasonable by CPAU. The allocation methodology must be submitted in, writing, for approval by CPAU. Permission to use the indicated allocation methodology_ will be made or denied by CPAU, in writing, within thirty calendar days. A property_ owner changing the allocation methodology must secure new permission by CPAU prior to implementation o fang new allocation methodology_. Under no circumstances can the total costs of CPAU services allocated to tenants exceed the costs of CPAU services billed to the property owner by CPAU. A property owner using a billing procedure coming within the scope of this Rule must disclose all information used to determine a tenant’s utilities bill to the tenant or CPAU, or both, upon request. Property owners are responsible for resolving utility bill disputes with their tenants. Tenants may request and receive from CPAU a copy of previous bills for a period not to exceed 12 months, which have been charged to the sub-metering property owner v&c~ a’a5 meters. CPAU reserves the right to obtain written verification of the allocation methodology from each property owner providing sub-metered services to residential or commercial tenants. Those who lease fiber optic services may use fiber optics to serve themselves or third parties: however, compliance with all Rules and Regulations, and pavrnent of all fees is the responsibility of the lease holder. Compliance with all Rules and Regulations, City Ordinances. and State Law. and pa~nent of fees are the responsibili _ty of the lease holder. ACCOUNTING, BILLING, AND PAYMENT FOR GAS SERVICE PROVIDERS 1.INFORMATION CHARGES CPAU shall charge, and the Gas Service Provider shall pay, for any non-confidential or non- proprietary information requested by the Gas Service Provider pertaining to the Eligible Customer which is in addition to information normally provided in accordance with CPAU’s procedures. BILLING All billings between the Gas Service Provider and CPAU for services under a Gas Service Provider Ageement shall be performed by CPAU or the Pool Manager on a calendar month basis. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 11 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 (A) (B) (c) (D) (E) (F) All billing statements shall reflect the period from 7:00 a.m. PST on the first Day of each calendar month until 7:00 a.m. PST hours on the first Day of the following calendar month; provided, however, the bi!ling statements for any partial first month and partial last month of service shall be prorated by the number of Gas Days of service during such month. Bills sent to the Gas Service Provider shall be sent to the appropriate billing address specified in the Gas Service Provider Agreement. Payments for amounts billed to the Gas Service Provider shall be due on the last Day of the month in which the billing statement is issued or the fifteenth (15th) Day after receipt of the billing statement, whichever is later. Payments for amounts owed by CPAU to the Gas Service Provider shall be applied as a credit to the Gas Service Provider’s bill within the time in which the Gas Service Provider is required to pay CPAU’s bills. If, as a result of the credit, the Gas Service Provider is owed money, CPAU shall make payment in accordance with this Rule. Payment shall be made at the offices designated in The Gas Service Provider Agreement, or by electronic funds transfer to accounts specified in The Gas Service Provider Agreement. Amounts not paid on or before the due date shall be payable with interest accrued at the rate of one percent (1%) per month, or the maximum interest rate permitted by Law, whichever is less, prorated by Days from the due date to the date of payment. When payments are mailed to CPAU, the billing statements shall be deemed paid on the dates of receipt by CPAU. If the Gas Service Provider disputes the accuracy of any portion of the billing statement, then the Gas Service Provider shall pay the undisputed portion within the time required herein. Upon a determination that any disputed amount should be paid by the Gas Service Provider, the Gas Service Provider shall pay such amount, plus accrued interest, at the rate established in this Rule. CPAU shall adjust a billing statement as deemed reasonably necessary by the Utilities Director for any billing statement error that is established. All adjustments or billing statement errors shall be resolved promptly as practicable, and, upon resolution, shall be included in the billing statement for the next regular Billing Period. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 12 BILLING, ADJUSTMENTS, AND PAYMENT OF BILLS RULE AND REGULATION 11 RECORDS CPAU and the Gas Service Provider shall keep accounting records and books for two (2) years in accordance with generally accepted accounting principles and practices in the industry. CPAU and the Gas Service Provider shall have the right to examine those books and the accounting records of the other during that two-year (2-year) period. Any examination will be at the examining Party’s expense, must be conducted at a reasonable time, and must be confined to the extent necessary to verify the accuracy of any statement, charge, or computation or any demand made under or as a result of transporting Customer-owned Gas. {End} CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 13 SHORTAGE OF SUPPLY AND INTERRUPTION OF DELIVERY OF ,z,~a~o~vELECTRICITY ........, GAS, ~-t~WATER AND FIBER OPTIC CONTINUITY RULE AND REGULATION 13 AQ Bo GENERAL: CPAU will make reasonable efforts to deliver continuous and sufficient utility service to its Customers, but CPAU does not guarantee the continuity or sufficiency of supply. CPAU will not be liable for service interruption, shortage or insufficiency of utility supply, or any loss or damage occasioned thereby. INTERRUPTION OF DELIVERY: Co o When interruptions occur, CPAU will endeavor to reestablish service with the shortest possible delay consistent with the safety of its Customers and the general public. CPAU will have the right to suspend service temporarily for the purpose of making repairs of improvements to the system. When CPAU finds it necessary to schedule an interruption to its service, it will, where feasible, notify all Customers to be affected of the approximate time and the anticipated duration of the interruption. CPAU will endeavor to schedule interruptions at hours that will be least inconvenient to the Customers and consistent with economical utility operations. SHORTAGE OF ENERGY SUPPLY: During times of threatened or actual shortage of supply, CPAU will apportion the available supply among its Customers in accordance with the Emergency Load Shedding Plans, incorporated herein by reference, on file with CPAU. With due regard for public health and safety, these plans will provide for shortages cau..s.ed by insufficient supply or natural or manmade events which reduce the capacity ~f CPAU’s suppliers and CPAU is requested to limit the level of delivery to its Customers for some specified period of time of"until further notice". The Director of Utilities is authorized to adjust the Emergency Load Shedding plans to reflect changes in personnel, distribution systems, utility services, or other factors, when, in the opinion of the Director of Utilities such adjustments will lead to better protection of the public health and general welfare. OVERSUPPLY OR POWER SURGES ON THE DISTRIBUTION SYSTEM Power surges may occur due to conditions beyond the control of CPAU or its Customers. CPAU will make reasonable efforts to minimize power surges occurring on the CPAU distribution system, but CPAU does not guarantee that power surges will not occur. CPAU recommends that Customers protect their connected loads and equipment from power surges. CPAU shall not be liable for any loss or damage occasioned by power surges. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1 SHORTAGE OF SUPPLY AND INTERRUPTION OF DELIVERY OF ELECTRICITYENERCY, GAS, ~A~I~-WATER AND FIBER OPTIC CONTINUITY RULE AND REGULATION 13 Eo CAPACITY ALLOCATION; CONSTRAINT OR CURTAILMENT OF NATURAL GAS SERVICE CPAU may reduce, interrupt, or allocate natural Gas supply services for operational reasons in the event of projected or actual supply or capacity shortages. A Point of Receipt service restriction is a reduction of the nominations at the Point of Receipt to match the capacity available in the Distribution system. Gas Direct Access Customers and their Gas Service Providers are solely responsible for providing the necessary services upstream of the Point of Receipt. A Point of Delivery service restriction is a reduction of the daily quantity delivered to the Customer or temporary interruption of the Customer’s service. CPAU will exercise good faith efforts to furnish and deliver continuous service and a sufficient quantity of Gas to Customers, but CPAU does not guarantee continuity of service or sufficiency of quantity. CPAU shall not be liable for any interruption, shortage, or insufficient supply, or any loss or damage of any kind or character caused by such, if caused by an Uncontrollable Force or any other cause that is beyond CPAU’s reasonable control except that arising from its failure to exercise reasonable diligence. CPAU shall be the sole judge of whether it is operationally able to receive and/or deliver Gas on its Distribution System. CPAU shall not be liable to the Customer for damages, or otherwise, as the result of any interruption, reduction, or allocation of Gas transportation capacity or delivery service. CPAU may, in the exercise of reasonable judgrnent, reduce receipts or deliveries of natural Gas in order to test, alter, modify, enlarge, or repair any part of the Distribution System oi=any facility or property related to the operation of the Distribution System. In all such cases, CPAU shall give the Customers reasonable notice as circumstances will permit, and CPAU shall complete such repairs or improvements as soon as practicable and with minimal inconvenience to Customers. CPAU shall not be responsible for any Curtailment, confiscation, or inability to deliver natural Gas into the PG&E, or any other upstream pipeline, system. CPAU shall not be responsible for any Curtailment or confiscation by PG&E causing an inability to deliver natural Gas into CPAU’s Pool. Any shortfall in deliveries into the City’s Pool must be made up by obtaiv.ing third-party Gas supplies, reducing customer usage, or receiving supplies subject to the balancing provisions described in Utility Rule and Regulation 12, if available. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 SHORTAGE OF SUPPLY AND INTERRUPTION OF DELIVERY OF ELECTRICITYEN ....., GAS, A~-D-WATER AND FIBER OPTIC CONTINUITY RULE AND REGULATION 13 RECEIPT POINT CAPACITY ALLOCATION (A)Allocation Because of Non-conformance of Gas to CPAU’s Specifications CPAU has the right and responsibility to maintain the quality standards of the gas in its system. CPAU may refuse to accept gas or to accept limited amounts of gas if the gas is not of the quality required for service to CPAU Customers. CPAU shall be the sole judge of the ability of its system to accept any such gas not conforming to its specifications. (See Utility Rule and Regulation 12.) (B) Allocation Due to Local Constraints CPAU may reduce the amount of gas CPAU receives on the Customer’s behalf due to operating conditions or regulatory requirements affecting all or a portion of CPAU’s system. CPAU will take whatever steps it determines are operationally appropriate in the event a constraint on CPAU’s Distribution System threatens service to Customers. (C)In the event CPAU reduces the receipt of Customer-owned gas for any reason cited above, the Customer must obtain third party gas, stop receiving service, or receive supplies subject to the imbalance provisions in Utility Rule and Regulation 12 if this service is available. POINT OF DELIVERY SERVICE RESTRICTIONS (A)Reasons for service restrictions (1)Operating Constraints CPAU may interrupt or reduce delivery of natural Gas in the event of projected or actual capacity constraints or projected or actual supply shortages on the Distribution System, subject to the priorities set forth in Section 3. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 SHORTAGE OF SUPPLY AND INTERRUPTION OF DELIVERY OF ELECTRICITYENERCY, GAS, A:N-D-WATER AND FIBER OPTIC CONTINUITY RULE AND REGULATION 13 (2)Local Constraints In the event of localized constraints, Customers in unconstrained areas may continue to receive service; provided, however that CPAU may take whatever steps it determines are operationally necessary in the event a constraint on the Distribution System threatens service to Customers. This may include Curtailment of Noncore Customers. CURTAILMENT PRIORITIES In the event of a projected or actual supply Curtailment, Customers will be curtailed in the following order of precedence: 1.Noncore Accounts 2.Core Commercial Accounts 3.Residential Accounts Should the amounts to be curtailed be less than an entire category, CPAU will curtail accounts on a pro rata or rotating block basis. OPERATIONAL FLOW ORDERS, EMERGENCY FLOW ORDERS, AND DIVERSIONS If at any time PG&E imposes an OFO, EFO, or diversion requirements upon CPAU, the Pool Manager, or the Balancing Agent, the Gas Service Provider and all Customers will comply with those restrictions in accordance with PG&E’s Rule 14. If the Gas Service Provider does not comply with the requirements established by PG&E during an OFO, EFO or Diversion, the Gas Service Provider or Customer will pay a noncompliance Charge. The noncompliance charge will be calculated in accordance with PG&E’s Rule 14 or replacement Rule. This applies to Gas Direct Access Customers and Noncore Full-Service Customers. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 4 SHORTAGE OF SUPPLY AND INTERRUPTION OF DELIVERY OF ELECTRICITYEN ....., GAS, AND-WATER AND FIBER OPTIC CONTINUITY RULE AND REGULATION 13 F.WATER SHORTAGE EMERGENCY RESPONSE During times of threatened or actual shortage of supply, CPAU will activate the Water Shortage Contingency Plan, incorporated into the City ofPalo Alto’s Emergency Response Plan. These plans are consistent with both county and state emergency planning procedures. During a short-term water shortage emergency, the City water shortage response team is activated. Members include water, fire, planning, health, emergency services, public affairs, parks and recreations, and the Mayor’s Office. This team has identified specific water-critical customers such as hospitals, nursing facilities, and schools. An organizational structure is in place to deliver potable water to distribution sites, active water purification equipment, employ standby generators and auxiliary pumps and use emergency water conveyance and supply storage facilities. During long-term water shortages due to drought, the Utilities Department will implement a four- stage reduction strategy. Reduction targets will be set for all customer classes depending on the severity and duration of the shortage. These targets have been established to provide a minimum of 50% of normal supply during a severe or extended water shortage. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 5_. CONVERSIONTOUNDERGROUND RULE AND REGULATION 17 A. POLICY AND PRIORITIES: CPAU will replace existing overhead electric distribution facilities and fiber optic facilities with underground facilities due to system operational considerations, or upon application of an individual or group of individuals, and!or at the direction of the City Council, subject to budgetary considerations, the primary schedule listed below, and minimum project size specified in the applicable section of this Rule. The extent of CPAU’s financial participation in a conversion project will depend on whether the locale of the project is designated by the City Council as an area of general public interest and benefit, or an area of primary local public benefit, or whether the area fails to qualify for either of the foregoing designations. Underground conversion in areas of general and local public benefit will be considered in accordance with the following order of priorities, and .1~o~.o+: ~_ ~,~, ................._ ,~ ..............of areas according +~ "~ ....~I ......~’~,T~A First Priority will be given to overhead CPAU lines along streets, roads, or rights-of-way on which major new roadway construction;o~ realignment or on roadways desimaated as high priority for re-pavement/overlay by the City’s Public Works Department. "’m ,o~.~ _1 ~ Second priority will be given to overhead CPAU lines along rights -of-way through the interior of blocks which have heavy tree foliage where poles have deteriorated to the point where replacement is necessary and undergrounding is an economic a!ternative to pole replacement. Third priority will be given to overhead CPAU lines along streets, roads, or rights-of-way in areas zoned commercial, light industria!, and limited manufacturing where load growth requires major overhead reconstruction and undergrounding is an economical alternative. Fourth priority will be given to overhead CPAU lines which are hidden or partially hidden by surrounding tree foliage along streets, roads, or rights-of-way where poles have deteriorated to the point where replacement is necessary and under-grotinding is an economic alternative to pole replacement. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-!-2006 Sheet No. 1 CONVERSION TO UNDERGROUND RULE AND REGULATION 17 Fifth priority will be given to overhead utility lines which are constructed along a major arterial where poles have deteriorated to the point where replacement is necessary and under- grounding is an economic alternative to pole replacement. Sixth priority will be given to overhead utility lines which are constructed along streets, roads, or rights-of-way in areas zoned residential. The intent of the six priority schedule is to provide guidance when establishing or selecting fo d di h d tilit¥ liareas r till el~roun n~ over ea u nes. However, any area where oOverhead utility lines are located in streets, roads, or fights-of- ..... ~o~ ........~ ......~ ~-~ .....~ .......~ may be included in anway in ,r under~ound utility dis~ict for engineering ~operating, or economic reasons~ IN AREAS OF GENERAL PUBLIC INTEREST AND BENEFIT: CPAU wil! replace its existing overhead distribution lines and fiber optic cables with etec-t~ underground distribution facilities at CPAU’s expense along public streets and roads, on public lands, and on private property across which satisfactory easement or rights-of-way have been obtained or may be obtained without cost or condemnation by the City provided that: 1.The Project extends a minimum distance of two City blocks or 750 feet. 2.The City Council has: (A)Determined that such under-grounding is in the general public interest. Included among the reasons for such determination may be: (1)Such under-grounding will avoid or eliminate an unusually heavy concentration of overhead distribution and fiber optic facilities or the construction of an existing pole line to accommodate additional overhead circuits. (2) (3) Said street or road or right-of-way is extensively used by the general public and carries a heavy volume of vehicular traffic. Said street or road or right-of-way adjoins or passes through a civic or public recreation area or an area of scenic interest to the general public. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 CONVERSION TO UNDERGROUND RULE AND REGULATION 17 Adopted an ordinance creating an underground district in accordance with the applicable sections of Chapter 12.16, Underground Utilities, of the Palo Alto Municipal Code, which -provides~ among other things: (1)That all existing overhead communication and electric distribution facilities in such district shall be removed. (2)That each property owner served from such overhead distribution and fiber optic facilities shall provide, within a period of time established by the City Council and at the property owner’s expense and in accordance with CPAU applicable Rules and Regulations and schedule of charges for underground service connections, all electrical service facility construction and charges on his premises necessary to receive service from the underground distribution and fiber optic facilities after they are completed and in operation. (3)CPAU is authorized to discontinue overhead services after the period of time established by City Council for reconnection to the underground distribution and fiber optic facilities has expired. IN AREAS PRIMARILY OF LOCAL PUBLIC BENEFIT: CPAU will replace its existing overhead distribution and fiber optic facilities with underground distribution and fiber optic facilities along public streets, roads, or other locations mutually agreed upon when requested by a group of Applicants or an authorized representative of a group of Applicants, provided that: 1.The project includes at least one block to 600 feet. 2.The City of Palo Alto City Council has: (A) (B) Determined that such undergrounding is in the general public interest, but primarily of local benefit. Adopted an ordinance creating an underground district in accordance with the applicable sections of Chapter 12.16, Underground Utilities, of the Palo Alto Municipal Code, which provides among other things: CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective %1-2006 Sheet No. 3 CONVERSION TO UNDERGROUND RULE AND REGULATION 17 (1)That all existing overhead communication and electric distribution facilities in such district shall be removed. (2)That each property owner served from such overhead distribution and fiber optic facilities shall provide, within a period of time established by the City Council and at the property owner’s expense and in accordance with the CPAU applicable Rules and Regulations and schedule of charges for underground service connections, all electrical service facility construction and charges on his premises necessary to receive service from the underground distribution and fiber optic facilities after they are completed and in operations. (3)That CPAU is authorized to discontinue overhead service after the period of time established by the City Council for reconnection to the underground distribution and fiber optic facilities has expired. The Applicant or group of Applicants pays 50 percent of the total costs, exclusive or transformers and associated equipment, for the replacement of the overhead electric distribution lines with underground electric distribution facilities in the public right- of-way or easement. CPAU will pay 50 percent of said costs and will provide the transformers and associated equipment. Where the street-lighting system in areas to be under-grounded is mounted on overhead poles to be removed, the street-lighting facilities shall be replaced in accordance with the standards and requirements of CPAU, and the cost shall be borne by the Applicant or ~oup of Applicants. The cost ofundermounding communication facilities shall be borne by the Applicant or group of Applicants as determined by applicable tariffs and rules of the servicing utility=. Where overhead fiber systems exist, 100 percent of the cost to place them under~ound will be borne by the Applicant or ~oup of Applicants.~ CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 4_ CONVERSION TO UNDERGROUND RULE AND REGULATION 17 IN AREAS OF INSUFFICIENT PUBLIC BENEFIT TO QUALIFY UNDER SECTION B OR SECTION C: When mutually agreed upon by the Director of Utilities and an Applicant, overhead distribution and fiber optic facilities may be replaced with underground distribution and fiber optic facilities provided that: The Applicant requesting the change enters into an agreement with CPAU to pay, in advance, a non-refundable sum not less than 75 percent of the estimated total cost of the replacement of overhead electric distribution lines with underground electric distribution facilities, in the public right-of-way or easement, exclusive of transformers and associated equipment. The share borne by CPAU shall be determined by the Electrical Engineering Manager on his or her calculation of the benefit to CPAU. Where the street-lighting system in areas to be under-gounded is mounted on overhead poles to be removed, the street-lighting facilities shall be replaced in accordance with the standards and requirements of CPAU, and the cost shall be borne by the Applicant or goup of Applicants. The cost of under~ounding comrnunication facilities shall be borne by the Applicant or ~oup of Applicants as determined by applicable tariffs and rules of the servicing utility. Where overhead fiber systems exist, 100 percent of the cost to place them underaround will be borne by the Applicant or ~oup of Applicants .... -.. Each property owner served from such overhead distribution and fiber optic facilities shall agree to provide at his or her own expense, within a period of time established by CPAU, all electrical and fiber optic service facility construction and changes on his or her premises necessary to receive service from the underground distribution and fiber optic facilities when they are completed and in operation. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council I ~\\~"Effective 7-1-2006 CITY OF PALO ALTO Sheet No. 5UTILITIES- ELECTRIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 18 SERVICE CONNECTIONS: Upon an accepted application for service, CPAU will connect a service ~line of suitable capacity to the CPAU distribution system at a service point designated by CPAU, provided that: The Electrical Engineering Manager has approved the switchboard design and location and the t’":~’~; .... Buildin~ Inspector has issued a Certificate of Approval authorizing the Customer to energize this equipment. The property fronts on a public street, highway, alley, lane, or right-of-way along which CPAU has or will install distribution facilities; or the property has a contiguous easement or right-of-way along which CPAU has or will install distribution facilities. The Applicant has paid all required connection charges as set forth in CPAU’s Electric Service Connection Fees (Rate Schedule E-15). The Applicant has satisfied one of the following requirements: (A)Furnished and installed as required the pads and vaults for transformers and associated equipment, conductors, conduits, ducts, boxes, pole risers, and performed all other work related to structures and substructures, including breaking of pavement, trenching, back-filling, and repairing, required for the installation of the electrical service connection from the Applicant’s service entrance equipment to the designated service point, all in accordance with the requirements, standards, and specifications of CPAU. (B)Fulfilled all the conditions listed in above paragraph A.4 (A) except installation of primary service conductors, and has requested that CPAU install same in accordance with the applicable sections of CPAU’s Electric Service Connection Fees (Rate Schedule E-15). CPAU will determine the type and size of the conductors to be installed by CPAU. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1_ ELECTRIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 18 OWNERSHIP AND RESPONSIBILITY FOR SERVICE LA°FEP~.~--SLINES: 1.General (A)All materials and equipment installed by CPAU on the Customer’s premises in the construction or operation of electric service will at all times be and remain the sole property of CPAU and may be repaired, replaced, or removed by CPAU at any time. The Customer shall install the necessary substructure on the Customer’s premises accordance with CPAU requirements. This substructure shall be owa~ed and maintained by the Customer tbr exclusive use by CPAU. The Customer shall be responsible for repairin~ or replacing the substructure for aa~v reason, includin~ deterioration to the extent that the existin~ conductors cannot be removed. CPAU will assume ownership and responsibility for maintenance of the underground electric service lateral conductors, as defined in the National Electric Code Article 100, installed by the Customer if the service meets CPAU specifications and it has been approved and accepted by the Electrical Engineering Manager or his designated representative. Where bus duct or extra flexible cable is required and used, CPAU considers the point-of-~o-m~ec-~i~-connec~ion to be the transformer secondary terminals..--~The bus duct or extra flexible cable is considered to be the service entrance conductors mad-of which CPAU assumes no responsibility_. -for-t-he-~s-~tu÷~ 1~1 (~D_)The Customer shall exercise reasonable care to prevent CPAU equipment_on the Customer’s premises from being damaged or destroyed and shall refrain from interfering with same. The Customer shall immediately notify CPAU upon the discovery of any defect in CPAU equipment. No rent or other charge whatsoever shall be made by the Customer against CPAU for ’placing or maintaining any necessary electrical facilities on the Customer s Prem_ses. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 ELECTRIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 18 2.Miscellaneous Service Equipment (A)Equipment Furnished by Applicant (1)All service switches, fuses, meter sockets, meter and instrument transformer housing and similar devices, irrespective of voltage, required in connection with service and meter installation on the Applicant’s premises will be furnished, installed, owned and maintained by the Customer in accordance with CPAU requirements. (2)The "service disconnect" means", as i~ defined by the National Electric Code (3)Applicant will provide a suitable means for CPAU to place its seal on covers of service cans, service troughs and instrument transformer enclosures which protect un=metered hot circuits installed by the Applicant. Such seals shall be broken only by authorized CPAU representatives. Detailed information will be furnished by CPAU on request. (B)Equipment Furnished by CPAU (1)CPAU will furnish and install the necessary instrument transformers, test facilities and meters. SERVICE CONNECTION MADE BY CPAU EMPLOYEES: Only duly authorized employees of CPAU shall be allowed to connect the Customer’s service to, or disconnect the service from, the CPAU distribution system. CPAU SERVICES: All new electric utility services to Commercial/Industrial Customers and new subdivisions shall be provided by underground facilities on the Customer: s Premises. Standard service to single family residential homes in existing overhead areas shall be overhead. The Director of Utilities or his designee can require an underground service for single family residential service in areas where system design requires underground service or the addition of poles to the system. The on-site underground electric utility lines shall be provided by the Customer CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 ELECTRIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 18 at their expense and shall meet CPAU specifications. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 ELECTRIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 18 o Number of Services Per Building Only one service ’~ .......~* .....t!;,~o ~,,.,,,.,,,~,~,~ ¯..... ~ c: .............may be ...........tc~s allowed for a building or other premises4e4~--ser<’-c~!, except for commercial properties where: (A)Two or more service drops or laterals may be extended to a single building o~ c ..........¯ ......v ......at least 150 feet~ .........provided they enter the building or +~’~ ~+ ....~ .....~..~,.+~ apart (measured in a straight line) and provided all wiring, other than control metering conductors, supplied by each service has no common raceway, connection, or service area with wiring supplied by any other such service. (B)Two or more sets of service entrance conductors may be extended to a single switch gear for the purpose of providing additional capacity or backup protection. Services lbr Two or More Commercial Buildings on One Parcel Only one service line is allowed on a parcel with multiple commercial buildings except where: The Applicant requests CPAU to install multiple service lines, and CPAU a~rees to make such an iastallation. The additional costs, as estimated by CPAU, shal! be borne by the Applicant. includins such continuin~ ownership costs as maybe applicable. See Special Facilities section under Rule and Regulation 20. Number of Service Periscopes Per Service Drop Not more than two service periscopes may be served from a single overhead service ~ ~!. Overhead service connections will not be installed where the Applicants main switchboard is larger than 400 amp. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 4 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 PROTECTIVE DEVICES: It shall be the Applicant’s responsibility to furnish, install, inspect and keep in good and safe condition at their own risk and expense, all appropriate protective devices of any kind or character, which may be required to properly protect the Applicant’s facility. CPAU shall not be responsible for any loss or damage occasioned or caused by the negligence, or wrongful act of the Applicant or any of the agents, employees or licensees of the property owner in omitting, installing, maintaining, using, operating or interfering with any such protective devices. It shall be the Applicant’s responsibility to install approveda-t protective devices as may be necessary to coordinate properly with CPAU’s protective devices to avoid exposing other Customers to unnecessary service interruptions. (A)Applicants who request primary voltage service shall install, at a minimum, circuit breakers with over-current and ground fault relays. Applicants must submit their planned protection scheme to the City for approval prior to installin~ any equipment. o It shall be the Applicant’s responsibility to equip three-phase motor installations with appropriate protective devices, or use motors with inherent features, to completely discolmect such motors from its power supply, giving particular consideration to the following: (A)Protection in each set of phase conductors to prevent damage due to overheating in the event of overload. (B) (c) (D) Protection to prevent automatic restarting of motors or motor-driven machinery which has been subject to a service interruption and, because of the nature of the machinery itself or the product it handles, cannot safely resume operation automatically. Open-phase protection to prevent damage due to overheating in the event of loss of voltage on one phase. Reverse-phase protection where appropriate to prevent uncontrolled reversal of motor rotation in the event of accidental phase reversal. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGL~ATION 20 D (Appropriate installation would include, but are not limited to, motors driving elevators, hoists, tramways, cranes, pumps, conveyors, etc.). The available short-circuit current varies from one location to another, and also depends on the ultimate design characteristic of CPAU’s supply and service facilities. Consult CPAU for the ultimate maximum short-circuit current at each service terminal point. o Any non-CPAU-owned emergency standby generation equipment that can be operated to supply power to facilities that are also designed to be supplied from CPAU’s system shall be controlled with suitable protective devices by the Applicant to prevent parallel operation with CPAU’s system in a fail-safe manner, such as the use of a double-throw switch to disconnect all conductors, except where there is a written agreement or service contract with CPAU permitting such parallel operation. Unprotected service entrance conductors within a building shall be, ;_~+~11~ ; ......... ~ .~.,~..:÷ an~ ~,oll -~+ ...... ~ +1.:~., ~n~ ,-~+ :. 1o.,.+~. must terminate at a disconnect switch immediately after entering the building. Installation must comply with the National Electrical Code section 230-70 concerning the location of the disconnect switch and section 230-6 for the definition of conductors considered outside a building. B.INTERFERENCE WITH SERVICE: 1. GENERAL CPAU reserves the right to refuse to serve new loads or to continue to supply existing loads of a size or character that may be detrimental to CPAU’s operation or to the service of its Customers. Any Customer who operates or plans to operate any equipment such as, but not limited to pumps, welders, saw mill apparatus, furnaces, compressors or other equipment where the use of electricity is intermittent, causes intolerable voltage fluctuations, or otherwise cause intolerable service interference, must reasonably limit such interference or restrict the use of such equipment upon request by CPAU. The Customer is required either to provide and pay for whatever corrective measures are necessary to limit the interference to a level established by CPAU as reasonable, or avoid the use of such equipment, whether or not the equipment has previously caused interference. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 SPECIAL ELECT~C UTILITY REGULATIONS RULE AND REGULATION 20 2.HARMFUL WAVEFORM Customers shall not operate equipment that superimposes a current of any frequency or waveform~ onto CPAU’s system, or draws current from CPAU’s system of a harmful waveform, which causes interference with CPAU’s operations, or the service to other Customers, or inductive interference to communication facilities. Upon reasonable notification from CPAU, the Customer shall be required, at his/her sole expense, to correct any harmful waveform condition including, but not limited to: (A)Excess current drawn upon equipment start-up causing voltage sags adversely affecting CPAU or other CPAU Customer. (B)Current drawn with high harmonic currents causing transformer or conductor overheating, even if root-mean-square (RMS) loading is acceptable. (c)Current drawn causing voltage distortion adversely affecting CPAU or other CPAU Customers. (D)Harmonic currents which exceed the harmonic current distortion limits set in the most recent IEEE Standard 519. In most cases, this equates to a maximum limit of 4% harmonic current on any individual odd hamaonic or 5% total harmonic current. CUSTOMER’S RESPONSIBILITY Any Customer causing service interference to others must diligently pursue and take timely corrective action after being given notice and a reasonable time to do so by CPAU. If the Customer does not take timely corrective action, or continues to operate the equipment causing the interference without restriction or limit, CPAU may, without liability, after giving five (5) days written notice to Customer, either install and activate control devices on its facilities that will temporarily prevent the detrimental operation or discontinue electric service until a suitable permanent solution is provided by the Customer and it is operational. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 Eo 4.MOTOR STARTING CURRENT LIMITATIONS (A)The starting of motors shall be controlled by the Customer as necessary to avoid causing voltage fluctuations that will be detrimental to the operation of CPAU’s distribution or transmission system, or to the service of any of CPAU Customers. (B)If the starting current for a single motor exceeds the value listed in National Electric Code Table 430-151 or the resulting voltage disturbance causes or is expected to cause detrimental service to others, a suitable means must be employed, at the Customer’s expense, to limit voltage fluctuations to a tolerable level. PHASE BALANCING: Where three-wire single phase or polyphase service is supplied, the Load must be balanced as nearly as practicable between the two sides or several phases, respectively. In no case is the load on one side of a three-wire single-phase service to be greater than twice that on the other, or the Load on any one phase of a polyphase service greater than twice that of any other. POWER FACTOR CORRI~CTION: The Customer is required to provide, at its own expense, power factor correction equipment to improve average power factor to at least the level set forth in the applicable rate schedule with respect to avoiding a power factor penalty. SERVICE SWITCH AND METER TEST DEVICES: All service switches and similar devices, irrespective of voltage, required by law in connection with a service and meter installation on Customer’s Premises shall be furnished, installed and maintained by the Customer. A "service-disconnecting means", as defined by the National Electric Code section 230-70(a), must be installed adjacent to the meter(s)_. Metering equipment shall be located-and on the exterior of the building, unless approved by ~i .tl .....-~ ~,-, ÷~’:~ ~a!ethe Electric En neering Manager ......÷ a: .........: ..... Where meter transformers are furnished by CPAU as part of the meter installation, CPAU will also furnish the means of safe testing required by law; but where such transformers are not used and the said means for safe testing is required, the Customer will be expected to provide a type of service switch incorporating the same. Detailed information will be furnished by CPAU upon application. CITY OF PALO ALTO UTILITIES Issued by the City Council ~ l~i\~"Effective 7-1-2006c~T¥ oF PALO AL~O Sheet No. 4UTILITIES- SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 No SPECIAL POWER SERVICE REQUIREMENTS: 1.GENERAL Where a customer desires voltage control within unusually close limits, CPAU may require that CPAU’s provision of such voltage control will be at the Customer’s own expense for any special or additional equipment required. 2.NONSTANDARD OR EXCESSIVE CUSTOMER REQUIREMENTS (A)In order to prevent damage to CPAU’s equipment and impairment of its service, the Customers shall give CPAU notice before making any additions to his connected load so that CPAU, at its option, may provide such facilities as maybe necessary for furnishing the increased service. (B)Ifa Customer’s load is of sufficient magnitude that it impairs the ability of the system to serve normal load in the opinion of the electrical Engineering Manager, the Customer may be required to impose peak loads during "off-peak" hours of CPAU’s electrical system, or take service from CPAU’s 60 kilovolt system, or both. SPECIAL FACILITIES: o CPAU normally installs only those standard facilities which it deems are necessary to provide regular service in accordance with the rate schedules. Where the Applica~.t requests CPAU to install facilities and CPAU agrees to make such an installation, the additional costs thereof, as estimated by CPAU, shall be borne by the Applicant, including such continuing ownership costs as may be applicable. These costs will be calculated by CPAU based on the net present value, and shall be paid in advance by the Applicant. ha lieu,,~*" Special facilities are: (A)Facilities requested by an Applicant which are in addition to or in substitution for standard facilities which CPAU would normally provide for delivery of service at one point, through one meter, at one voltage class under its rate schedules; or CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 5 SPECIAL ELECTRIC UTILITY REGULATIONS RULE AND REGULATION 20 no A pro rata portion of the facilities requested by an Applicant, for the sole use of such Applicant, which would not normally be allocated for such sole use. Unless otherwise provided by CPAU’s rate schedules, special facilities will be installed, owned and maintained by CPAU as an accommodation to the Applicant only if acceptable for operation by CPAU and the reliability of service to CPAU’s other Customers is not impaired. CUSTOMER SELECTION OF RATE AND SERVICE OPTIONS: CHANGING RATE SCHEDULES Opportunities or restrictions for Customers to change service between rate scheduleswillbe described on the applicable rate schedules. DEFAULT RATE SCHEDULE Customers who elect Direct Access and subsequently choose or require full service from CPAU will be served under the applicable Default Rate Schedule determined by CPAU except as provided herein: (A)If less than 30 days written notice is provided CPAU of the Applicant’s intent to return to full service with CPAU, CPAU may provide service on the applicable standby service rate schedule for a minimur~ 3’0 days; (B)Ifz after providing 30 days written notice, the Applicant: (1)Meets eligibility requirements and elects an applicable CPAU rate schedule or; (2) Elects service under an approved contract. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 6 FIBER OPTIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 26 GENERAL: Any entity is eligible to receive fiber service connection(s) to the City fiber infrastructure, conditioned on the provision that the entity does not have a record of. or currently is in, violation of City Codes, Utility Rules and Regulations, or delinquency in payment of any City fees. In addition, all connections to City fiber shall be within the jurisdictional bom~daries of Palo Alto. To receive any City offered fiber optic service the Customer must siva a Dark Fiber License Agreement, and also sign a Proposal for each fiber optic prqiec.t which the Customer chooses to license. SERVICE CONNECTIONS En~ineerin~ Study The Customer shall requests a fiber service connection by submitting an Advanced Engineering Request Form ~+~ with the ..... ;~ ^ ~ ...... ~"":~’~ ~ ...... * ~ invoiced fee for that se~ice and the completed legal info~ation fo~ (first time Customers only). Upon receipt of the above, CPAU will conduct a fiber comaection study ~d prepm’e a repot. If the service is feasible, the repo~ will include a Proposal, delineating the associated fees, te~s and conditions, and a D~k Fiber License A~eement (first time Customers only) necessaw for obtainin~ D~k Fiber Se~ices from the City. Interconnection Upon the receipt of a Customer si~ed Proposal. and for first time Customers, the properly signed Dark Fiber License Aareement (two copies), CPAU will construct the proposed com~ection as described in the Proposal, provided that all of the following conditions have been met: The Customer has paid the Interconnection Fee to the City of Palo Alto Revenue Collections as set forth in the Proposal. The Customer is responsible for the completion of all the private property constructions require to receive the City’s fiber optic service as specified in the Proposal, including procuring legal permission from the land owner to make these modifications. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 1 FIBER OPTIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 26 Unless otherwise declared in writing by CPAU the project will be completed within 8 weeks after the Intercom~ection Fee has been received by CPA Revenue Collections. Ct~Att Testin~ and Service Date: ~pon completion of the interconnection, CPAU will performance test the fibers licensed by the Customer. and CPAU will certi _fy that the fiber performance is equal to or better than current industry, performance specifications. The Performance Test report will be provided to the Customer. The Customer must notify CPAU within 10 da~’s that it wishes to protest the Performance Test results, othenvise the fibers will be deemed accepted by the Customer. The 1 lth day after the performance test is conducted will be considered the first day of service for billing purposes. If the performance test is challenged, then CPAU may. at its own expense, retest the fibers. If CPAU cannot produce evidence of performance compliance with industI3, standards, or the Customer and CPAU cannot come to a~eement within 30 days, then the project shall be terminated and Customers construction fee returned to the Customer. Similarly, all revisions of the fibers shall be performance tested by CPAU and the test results provided to the Customer. The same appeal process as for the initial perfolanance testin~ shaii-apply to revisions; however with regard to revisions, should CPAU and Customer not a~ee and the project is terminated, then only fees paid by the Customer specifically for the revision shall be returned to the Customer. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 FIBER OPTIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 26 1.General (A)All materials and equipment mfr .......... installed by CPAU on the Customer’s premises in the construction or operation of fiber optic service will at all times be and remain the sole property of CPAU and may be repaired, replaced, or removed by CPAU at any time. Except for emergency situations. CPAU will attempt to notify and coordinate equipment modifications with Customers. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 2 FIBER OPTIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 26 2. The Customer may specify the Demarcation Point of the Proposal project, location to ~ the limitation that CPAU will only extend fiber optic cables into buildings us~g existing conduit s~c~es, ~d only ifa clear proven path with a functioning pull rope is present over the Nll path. It is the Customer’s responsibili~, to maintain all conduit from the prope~ line to the Demarcation Point in good operating order at all times during the project license. The Customer is responsible for all new construction on private prope~ required to establish a conduit and appropriate pathway for the project. ~ ~,~ ~ ~ ,,~m,,., ~..~ ~..~,~ ~ .... ~CPAU and the Customer will each assume responsibility for perfo~ing splice work and fiber maintenance activities ~on their respective sides of the Demarcation Point.~ The Customer is prohibited ~om accessing any potion of the fiber backbone, with the exception of the ends of CPAU licensed fiber which drop ~are extended into the Dem~cation Point.Customer’~ CPAU reserves the right to install additional fibers and associated infrastructure beyond that required for Customer when responding to a service connection request, provided CPAU bears all costs above those required to complete the Customer’s E.(_E_).~.~----The Cu’~tom~r shall exercise reasonable care to prevent CPAU equipment lnfr ........... on the Customer’s premise from being damaged or destroyed and shall refrain from interfering with same. The Customer shall inmaediately notify CPAU upon the discovery of any defect in CPAU equipment. (F).g~----No rent or other charge whatsoever shall be made by the __Ceustomer against CPAU the ’~’~,~,~., for placing,_-or-maintaining or using any necessary fiber optic facilities ................ on the ’s premises. TI.~ P,,o, ..... ~.o, ,. ......... ;~,1~ ,-~. All rights to a fiber service colmection including all materials m~d equipment on the CPAU side of the Demarcation Point shall revert back to CPAU once the service com~ection is terminated for any reason. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 3 FIBER OPTIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 26 Do E° o Miscellaneous Service Equipment (A) Equipment Furnished bv Customer All service equipment required in connection with service on the Customer’s side of the Demarcation Point shall be furnished, installed, owned and maintained by the Customer in accordance with CPAU requirements. (B)Equipment Furnished bv CPAU (1) (2) CPAU will furnish, install, own and maintain the necessary facilities in the public right ofway, and the fiber optic cable up to the Demarcation Point, conditioned upon the Customer maintaining the clear pathway from the property_ line to the Demarcation Point. Customer will provide a suitable means for CPAU to place its seal on fiber optic equipment installed at Customer’s premises. Such seals shall be broken only by authorized CPAU representatives. Detailed information will be furnished by CPAU on request. SERVICE CONNECTION MADE BY CPAU: Only personnel(s) authorized by CPAU will be allowed to connect the Customer’s service to° or disconnect the service from, the CPAU fiber optic system on the CPAU side of the Demarcation Point. CPAU SERVICES: All new laterals to Cormnercial/Industrial Customers shall be installed in underground facilities on the Customer’s Premises provided bv the Custorner at their expense and shall meet CPAU specifications. Standard service to single-family residential homes in existin,~ overhead areas shall be overhead. The Utilities can require an undergound service for single-family residential service in areas where system design requires underground service or the addition of poles to the system. Multiple service drops or laterals may be extended to buildings or other premises to serve multiple Custorners. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 4 FIBER OPTIC SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER’S PREMISES RULE AND REGULATION 26 SERVICE INTERRUPTION: CPAU will make reasonable efforts to deliver continuous and sufficient utility service to its Customers, but it will not guarantee continuity or sufficiency of supply. CPAU will not be liable for interruption shortage, or insufficiency of utility supply or any toss or damage occasioned thereby. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-1-2006 Sheet No. 5 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 APPLICABILITY This Rule describes the Interconnection, Operating and Metering requirements for Generating Facilities to be connected to the City of Palo Alto Utilities (CPAU) Electric Distribution System. Subject to the requirements of this Rule, CPAU will allow the Intercormection of Generating Facilities with its Distribution System. In order to provide for uniformity and to encourage the interconnection of renewable energy generation, this Rule has been written to be consistent with the technical requirements of CPUC Rule 21 and IEEE 1547. Language from IEEE 1547 that has been adopted directly (as opposed to paraphrased language or previous language that was determined to be consistent with IEEE 1547) is followed by a citation that lists the clause from which the language derived. For example, IEEE 1547-4.1.1 is a reference to Clause 4.1.1. In the event of any conflict between this Rule and any of the standards listed herein, the requirements of this Rule shall take precedence. GENERAL RULES, RIGHTS AND OBLIGATIONS Authorization Required to Operate- A Producer must comply with this Rule, execute an Interconnection Agreement with CPAU, and receive CPAU’s express written permission before Parallel Operation of its Generating Facility with CPAU’s Distribution System. CPAU shall apply this Rule in a non-discriminato.ry manner and shall not unreasonably withhold its permission for Parallel Operation of Producer’s Generating Facility with CPAU’s Distribution System. Separate Agreements Required for Other Services- A Producer requiring other electric services from CPAU including, but not limited to, Distribution Service provided by CPAU during periods of curtailment or interruption of the Producer’s Generating Facility, wSll enter into agreements with CPAU for such services in accordance with CPAU’s Rules & Regulations and Utility Rates. Service Not Provided With Interconnection- Interconnection with CPAU’s Distribution System under this Rule does not provide a Producer any fights to utilize CPAU’s Distribution System for the transmission, distribution, or wheeling of electric power. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 1 J GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) Compliance With Laws, Rules & Regulations and Utility Rates- A Producer shall ascertain and comply with applicable CPAU Rules & Regulations and Utility Rates; applicable Federal Energy Regulatory Commission (FERC) approved rules, tariffs and regulations; and any local, state or federal law, statute or regulation which applies to the design, siting, construction, installation, operation, or any other aspect of the Producer’s Generating Facility and Interconnection Facilities. Design Reviews and Inspections- CPAU shall have the right to review the design of a Producer’s Generating and Interconnection Facilities and to inspect a Producer’s Generating and/or Interconnection Facilities prior to the commencement of Parallel Operation with CPAU’s Distribution System. CPAU may require a Producer to make modifications as necessary to comply with the requirements of this Rule. CPAU’s review and authorization for Parallel Operation shall not be construed as confirming or endorsing the Producer’s design or as warranting the Generating and/or Intercolmection Facilities’ safety, durability or reliability. CPAU shall not, by reason of such review or lack of review, be responsible for the adequacy or capacity of such equipment. Right to Access- A Producer’s Generating Facility and Interconnection Facilities shall be accessible to CPAU personnel whenever necessary for CPAU to perform its duties and exercise its rights under its Rules & Regulations and Utility Rates and any Interconnection Agreement between CPAU and the Producer. Confidentiality of Information- Any information pertaining to Generating and/or Interconnection Facilities provided to CPAU by a Producer shall be treated by CPAU in a confidential manner. CPAU shall not use information contained in the Application to propose discounted rates to the customer unless authorized to do so by the Customer or the information is provided to CPAU by the Customer through other means. Prudent Operation and Maintenance Required. A Producer shall operate and maintain its Generating Facility and Interconnection Facilities in accordance with Prudent Electrical Practices and shall maintain compliance with this Rule. Curtailment and Disconnection. CPAU may limit the operation or disconnect or require the disconnection of a Producer’s Generating Facility from CPAU’s Distribution System at any time, with or without notice, in the event of an Emergency, or to correct Unsafe Operating Conditions. CPAU may also limit the operation or disconnect or require the disconnection of CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 2 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) a Producer’s Generating Facility from CPAU’s Distribution System upon the provision of reasonable written notice: (1) to allow for routine maintenance, repairs or modifications to CPAU’s Distribution System; (2) upon CPAU’s determination that a Producer’s Generating Facility is not in compliance with this Rule; or (3) upon termination of the Interconnection Agreement. Upon the Producer’s written request, CPAU shall provide a written explanation of the reason for such curtailment or disconnection. C.APPLICATION AND INTERCONNECTION PROCESS 1.APPLICATION PROCESS bQ Applicant Initiates Contact With CPAU. Upon request, CPAU will provide information and documents (such as sample agreements, Load Sheets, technical information, listing of Certified Equipment, applicable rate schedules and Metering requirements) to a potential Applicant. Unless otherwise agreed upon, all such information shall normally be sent to the Applicant within three (3) business days following the initial request from the Applicant. Applicant Completes a Load Sheet. All Applicants shall complete and submit a Load Sheet and 3 sets of plan drawings for review. Load Sheets and plans may be dropped off at the Development Center at 285 Hamilton Avenue, or Utilities Engineering at 1007 Elwell Court. 1)CPAU shall complete the Initial Review, absent any extraordinary ...... circumstances, within 10 business days of receiving the Load Sheet and plans. If defects are noted, CPAU and Applicant shall cooperate to establish a satisfactory Application. The Initial Review fee shall be waived for solar powered Generating Facilities. 3)Fifty percent of the fees associated with the Initial Review will be rettu-ned to the Applicant if the Application is rejected by CPAU or the Applicant retracts the Application. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 3 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) Co 4)Applications that are over one year old (from the date of CPAU’s acknowledgement) without a signed Interconnection Agreement, or a Generating Facility that has not been approved for parallel operation within one year of completion of all applicable review and/or studies are subject to cancellation by CPAU; however, CPAU may not cancel an Application if the Producer provides reasonable evidence that the project is still active. 5)The Applicant may propose, and CPAU may agree to, reduced costs for reviewing atypical Applications, such as Applications submitted for multiple Generators, multiple sites, or otherwise as conditions warrant. CPAU Performs an Initial and Supplemental Review and Develops Preliminary Cost Estimates and Interconnection Requirements. 1)Upon receipt of a satisfactorily completed Application and any additional information necessary to evaluate the Interconnection of a Generating Facility, CPAU shall perform an Initial Review. The Initial Review determines if: (a)the Generating Facility qualifies for Simplified Interconnection; or (b) the Generating Facility requires a Supplemental Review. 3) CPAU shall complete its Initial Review, absent any extraordinary ~ircumstances, within 10 business days after receipt ~f a-comisleted - Application including Load Sheet and plan drawings. If the Initial Review determines the proposed Generating Facility can be interconnected by means of a Simplified Interconnection, CPAU will provide the Applicant with an Interconnection Agreement for Applicant’s signature. If the Generating Facility does not pass the Initial Review for Simplified Interconnection as proposed, CPAU will notify the Applicant and perform a Supplemental Review. Applicant shall pay an additional $600 for the Supplemental Review, unless the application is withdrawn. The Supplemental Review will result in CPAU providing either: (a) Interconnection requirements beyond those for a Simplified Interconnection, and an Interconnection Agreement for Applicant’s signature; CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 4 GENERATING FACILITY INTERCONNECTIONS do RULE AND REGULATION 27 (Continued) or (b) a cost estimate and schedule for an Interconnection Study. The Supplemental Review shall be completed, absent any extraordinary circumstances, within 20 business days of receipt of a completed Application and fees. The interconnection study will require additional fees and more time to complete, depending on the complexity of the project to be studied. The $600 Supplemental Review fee shall be waived for solar powered Generating Facilities that do not sell power to the grid. When Required, Applicant and CPAU Commit to Additional Interconnection Study Steps- When a Supplemental Review reveals that the proposed Generating Facility cannot be interconnected to CPAU’s Distribution System by means of a Simplified Interconnection, or that significant interconnection Facilities installed on CPAU’s system or Distribution System modifications will be needed to accommodate an Applicant’s Generating Facility, CPAU and Applicant shall enter into an agreement that provides for CPAU to perform additional studies, facility design and engineering, and to provide a fixed price or an estimate for actual cost billing to the Applicant, at the Applicant’s expense. The Interconnection Study agreement shall set forth CPAU’s estimated schedule and charges for completing such work. Interconnection Study fees for solar generating facilities up to 1 megawatt (MW) that do not sell power to the grid will be waived up to the amount of $5,000. TABLE C.1 Summary of Fees and Exemptions Generating Facility Type Non-Net Energy Metering Initial Review Fee $0 $0 Supplemental Review Fee $6OO Net Energy Metering $0 Solar 1MW or less that does not sell power to the First $5,000 of total review and study fees waived grid Interconnection Study Fees As Specified by CPAU As Specified by CPAU CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 5 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) INTERCONNECTION PROCESS ao Applicant and CPAU Enter Into an Interconnection Agreement and, Where Required, a Special Facilities Agreement for Interconnection Facilities or Distribution System Modifications. CPAU shall provide the Applicant with an executable version of the Interconnection Agreement and (when required) Net Metering agreement appropriate for the Applicant’s Generating Facility and desired mode of operation. Where the Supplemental Review or Interconnection Study performed by CPAU has determined that modifications or additions to its Distribution System are required, or that additional Interconnection Facilities will be necessary to accommodate an Applicant’s Generating Facility, CPAU may also provide the Applicant with a Special Facilities agreement. This agreement shall set forth CPAU and the Applicant’ s responsibilities, completion schedules, and fixed price or estimated costs for the required work. bo Where applicable, CPAU installs required Interconnection Facilities or modifies CPAU’s Distribution System. After executing the applicable agreements, CPAU will commence construction/ installation of CPAU’s Distribution System modifications or Interconnection Facilities which have been identified in the agreements. The parties will use good faith efforts to meet schedules and estimated costs as appropriate. Producer arranges for and completes Pre-parallel Testing of Generating Facility and Producer’s Interconnection Facilities. The Producer is responsible for testing new Generating Facilities and associated Interconnection Facilities to ensure compliance with the safety and reliability provisions of this Rule prior to being operated in parallel with CPAU’s Distribution System. For non-Certified Equipment, the Producer shall develop a written testing plan to be submitted to CPAU for its review and acceptance. Alternatively, the Producer and CPAU may agree to have CPAU conduct the required testing at the Producer’s expense. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 6 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) Where applicable, the test plan shall include the installation test procedures published bythe manufacturer of the generation or Interconnection equipment. Facility testing shall be conducted at a mutually agreeable time, and depending on who conducts the test, CPAU or Producer shall be given the opportunity to witness the tests. CPAU Authorizes Parallel Operation or Momentary Parallel Operation. CPAU shall authorize the Producer’s Generating Facility for Parallel Operation or Momentary Parallel Operation with CPAU’s Distribution System, in writing, within 5 days of satisfactory compliance with the terms of all applicable agreements. Compliance may include, but not be limited to, provision of any required documentation and satisfactorily completing any required inspections or tests as described herein or in the agreements formed between the Producer and CPAU. A Producer shall not commence Parallel Operation of its Generating Facility with CPAU’s system unless it has received CPAU’s express written permission to do so. GENERATING FACILITY DESIGN AND OPERATING REQUIREMENTS This section has been revised to be consistent with the requirements of ANSI/IEEE 1547-2003 Standard for Interconnecting Distributed Resources with Electric Power Systems (IEEE 1547). Exceptions are taken to IEEE 1547 Clauses 4.1.4.2 Distribution Secondary Spot Networks and Clauses 4.1.8.1 or 5.1.3.1, which address Protection from Electromagnetic Interference. Also, RULE AND REGULATION 27 does not adopt the Generating Facility power limitation of I0 MW incorporated in IEEE 1547. GENERAL INTERCONNECTION AND PROTECTION FUNCTION REQUIREMENTS The Protective Functions and requirements of this Rule are designed to protect CPAU’s Distribution System and not the Generating Facility. A Producer shall be solely responsible for providing adequate protection for its Generating Facility and Interconnection Facilities. The Producer’s Protective Functions shall not impact the operation of olher Protective Functions utilized on CPAU’s Distribution System in a manner that would affect CPAU’s capability of providing reliable service to its Customers. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 7 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) Protective Functions Required. Generating Facilities operating in parallel with CPAU’s Distribution System shall be equipped with the following Protective Functions to sense abnormal conditions on CPAU’s distribution system and cause the Generating Facility to be automatically disconnected from CPAU’s Distribution System or to prevent the Generating Facility from being connected to CPAU’s Distribution System inappropriately: 1)Over and under voltage trip functions and over and under frequency trip functions; 2)A voltage and frequency sensing and time-delay function to prevent the Generating Facility from energizing a de-energized Distribution System circuit and to prevent the Generating Facility from reconnecting with CPAU’s Distribution System unless CPAU’s Distribution System service voltage and frequency is within the ANSI C84.1-1995 Table 1 Range B Voltage Range of 106V to 127V on a 120V basis, inclusive, and a frequency range of 59.3 Hz to 60.5 Hz, inclusive, and are stable for at least 60 seconds, and; 3)A function to prevent the Generating Facility from contributing to the formation of an Unintended Island, and cease to energize the CPAU system within two seconds of the formation of an Unintended Island. The Generating Facility shall cease to energize CPAU’s Distribution System for faults on CPAU’s Distribution System circuit to which it is comnected (IEEE1547-4.2.1). The Generating Facility shall cease to energize CPAU’s Distribution circuit prior to re-closure by CPAU’s Distribution System equipment (IEEE1547-4.2.2). Momentary Paralleling Generating Facilities. With CPAU’s approval, the transfer switch or scheme used to transfer the Producer’s loads from CPAU’s Distribution System to Producer’s Generating Facility may be used in lieu of the Protective Functions required for Parallel Operation. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 8 GENERATING FACILITY INTERCONNECTIONS do RULE AND REGULATION 27 (Continued) Suitable Equipment Required. Circuit breakers or other interrupting devices located at the Point of Common Coupling must be Certified or "Listed" (as defined in Article 100, the Definitions Section of the National Electrical Code) as suitable for their intended application. This includes being capable of interrupting the maximum available fault current expected at their location. Producer’ s Generating Facility and Interconnection Facilities shall be designed so that the failure of any one device shall not potentially compromise the safety and reliability of CPAU’s Distribution System. The Generating Facility paralleling-device shall be capable of withstanding 220% of the Interconnection Facility rated voltage (IEEE 1547-4.1.8.3). The Interconnection Facility shall have the capability to withstand voltage and current surges in accordance with the environments defined in IEEE Std C62.41.2-2002 or IEEE Std C37.90.1-2002 as applicable and as described in J.3.e (IEEE 1547-4.1.8.2). Visible Disconnect Required: When required by CPAU’s operating practices, the Producer shall furnish and install a ganged, manually-operated isolating switch (or a comparable device mutually agreed upon by CPAU and the Producer) near the Point of Interconnection to isolate the Generating Facility from CPAU’s Distribution System. The device does not have to be rated for !oad break nor provide over-current protection. The device must: 1)Allow visible verification that separation has been accomplished. (This reqnjrement may be met by opening the enclosure to observe contact separation.) 2)Include markings or signage that clearly indicates open and closed positions. 3)Be capable of being reached quickly and conveniently 24 hours a day by CPAU personnel for construction, maintenance, inspection, testing or reading, without obstacles or requiring those seeking access to obtain keys, special permission, or security clearances. 4)Be capable of being locked in the open position. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 9 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) s)Be clearly marked on the submitted single line diagram and its type and location approved by the CPAU prior to installation. If the device is not adjacent to the PCC, permanent signage must be installed at a CPAU- approved location providing a clear description of the location of the device. Generating Facilities with Non-Islanding inverters totaling one (1) ki!ovolt- ampere (kVA) or less are exempt from this requirement. Drawings Required. Prior to Parallel Operation or Momentary Parallel Operation of the Generating Facility, CPAU shall approve the Producer’s Protective Function and control diagrams. Generating Facilities equipped with a Protective Function and control scheme previously approved by CPAU for system-wide application or only Certified Equipment may satisfy this requirement by reference to previously approved drawings and diagrams. Generating Facility Conditions Not Identified. In the event this Rule does not address the Intercolmection conditions for a particular Generating Facility, CPAU and Producer may agree upon other arrangements. PREVENTION OF INTERFERENCE The Producer shall not operate Generating or Interconnection Facilities that superimpose a voltage or current upon CPAU’s Distribution System that interferes with CPAU operations, service to CPAU customers, or communication facilities. If such interference occurs, the Producer must diligently pursiie and take corrective action at its own expense after being given notice and reasonable time to do so by CPAU. If the Producer does not take corrective action in a timely manner, or continues to operate the facilities causing interference without restriction or limit, CPAU may, without liability, disconnect the Producer’s facilities from CPAU’s Distribution System, in accordance with Section B.9 of this Rule. To eliminate undesirable interference caused by its operation, each Generating Facility shall meet the following criteria: Voltage Regulation. The Generating Facility shall not actively regulate the voltage at the PCC while in parallel with CPAU’s Distribution System. The Generating Facility shall not cause the service voltage at other customers to go outside the requirements of ANSI C84.1-1995, Range A (IEEE 1547-4.1.1). CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 10 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) Operating Voltage Range. The voltage ranges in Table D. 1 define protective trip limits for the Protective Function and are not intended to define or imply a voltage regulation Function. Generating Facilities shall cease to energize CPAU’s Distribution System within the prescribed trip time whenever the voltage at the PCC deviates from the allowable voltage operating range. The Protective Function shall detect and respond to voltage on all phases to which the Generating Facility is connected. 1)Generating Facilities (30 kVA or less). Generating Facilities with a Gross Nameplate Rating of 30 kVA or less shall be capable of operating within the voltage range normally experienced on CPAU’s Distribution System. The operating range shall be selected in a manner that minimizes nuisance tripping between 106 volts and 132 volts on a 120-volt base (88-110% of nominal voltage). Voltage shall be detected at either the PCC or the Point of Interconnection. 2) 3) Generating Facilities (greater than 30 kVA). CPAU may have specific operating voltage ranges for Generating Facilities with Gross Nameplate Ratings greater than 30 kVA, and may require adjustable operating voltage settings. In the absence of such requirements, the Generating Facility shall operate at a range between 88% and 110% of the applicable interconnection voltage. Voltage shall be detected at either the PCC or the Point of Interconnection, with settings compensated to account for the voltage at the PCC. Generating Facilities that are Certified Non-Islanding-or that meet one of the options of the Export Screen (Section 1.3.b) may detect voltage at the Point of Interconnection without compensation. Voltage Disturbances. Whenever CPAU’s Distribution System voltage at the PCC varies from and remains outside normal (nominally 120 volts) by the predetermined amounts set forth in Table D-l, the Generating Facility’s Protective Functions shall cause the Generator(s) to become isolated from CPAU’s Distribution System: CITY OF PALO ALTO UTILITIES Issued by the City Council Effective 7-01-2006 Sheet NO. 11CITY OF PALO ALTO UTILITIES GENERATING FACILITY INTERCONNECTIONS RLK~E AND REGULATION 27 (Continued) TABLE D.I: Voltage Trip Settings Voltage at Point of Common Coupling Assuming 120 V Base Less than 60 Volts Greater than or equal to 60 Volts but less than 106 Volts Greater than or equal to 106 Volts but less than or equal to 132 Volts Greater than 132 Volts but less than or equal to 144 Volts Greater than 144 Volts % of Nominal Voltage Less than 50% Greater than or equal to 50% but less than 88% Greater than or equal to 88% but less than or equal to 110% Greater than 110% but less than or equal to 120% Greater than 120% Maximum Trip Time(1) # of Cycles (Assuming 60 Hz Nominal) 10 Cycles 120 Cycles Seconds 0.16 Seconds 2 Seconds Normal Operation 60 Cycles 10 Cycles 1 Second 0.16 Seconds "Maximum Trip time" refers to the time bet~veen the onset of the abnormal condition and the Generating Facility ceasing to energize CPAU’s Distribution System. Protective Function sensing equipment and circuits may remain connected to CPAU’s Distribution System to allow sensing of electrical conditions for use by the "reconnect" feature. The purpose of the allowed time delay is to allow a Generating Facility to "ride thro’.,gh" short=term disturbances to avoid nuisance tripping. Set points shall not be user adjustable (though they may be field adjustable by qualified personnel). For Generating Facilities with a Gross Nameplate Rating greater than 30 kVA, set points shall be field adjustable and different voltage set points and trip times from those in Table D. 1 may be negotiated with CPAU. Co Paralleling. The Generating Facility shall parallel with CPAU’s Distribution System without causing a voltage fluctuation at the PCC greater than ±5% of the prevailing voltage level of CPAU’s Distribution System at the PCC, and meet the flicker requirements of D.2.d. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 12 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) Flicker. The Generating Facility shall not create objectionable flicker for other customers on CPAU’s Distribution System. To minimize the adverse voltage effects experienced by other customers (IEEE 1547-4.3.2), flicker at the PCC caused by the Generating Facility should not exceed the limits defined by the "Maximum Borderline of Irritation Curve" identified in IEEE 519-1992 (IEEE Recommended Practices and Requirements for Harmonic Control in Electric Power Systems, IEEE STD 519-1992, Institute of Electrical and Electronic Engineers, Piscataway, NJ). This requirement is necessary to minimize the adverse voltage affects experienced by others customers on CPAU’s Distribution System. Generators may be connected and brought up to synchronous speed (as an induction motor) provided these flicker limits are not exceeded. eo Integration with CPAU’s Distribution System Grounding. The grounding scheme of the Generating Facility interconnection shall not cause over-voltages that exceed the rating of the equipment connected to CPAU and shall not disrupt the coordination of the ground fault protection on CPAU’s Distribution System (IEEE 1547-4.1.2). Frequency. CPAU’s controls system frequency, and the Generating Facility shall operate in synchronism with CPAU’s Distribution System. Whenever CPAU’s Distribution System Frequency at the PCC varies from and remains outside normal (nominally 60 Hz) by the predetermined amounts set forth in Table D.2, the Generating Facility’s Protective Functions shall cease to energize CPAU’s Distribution System within the stated maximum trip time. ....TABLE D.2: Frequency Trip Settings Generating Facility Rating Less or equal to 30 kW Frequency Range (Assuming 60 Hz Nominal) Less than 59.3 Hz Greater than 60.5 Hz Less than 57 Hz Less than an adjustable value between 59.8 Hz and 57 Hz but greater than 57 Hz (2) Greater than 60.5 Hz Greater than 30 kW Maximum Trip Time (Assuming 60 Cycles per Second 10 Cycles 10 Cycles 10 Cycles Adjustable between 10 and 18,000 Cycles (2),(3) 10 Cycles CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 13 GENERATING FACILITY INTERCONNECTIONS O) (2) O) RULE AND REGULATION 27 (Continued) "Maximum Trip time" refers to the time between the onset of the abnormal condition and the Generating Facility ceasing to energize CPAU’s Distribution System. Protective Function sensing equipment and circuits may remain connected to CPAU’s Distribution System to allow sensing of electrical conditions for use by the "reconnect" feature. The purpose of the allowed time delay is to allow a Generating Facility to "ride through" short-term disturbances to avoid nuisance tripping. Set points shall not be user adjustable (though they may be field adjustable by qualified personnel). For Generating Facilities with a Gross Nameplate Rating greater than 30 kVA, set points shall be field adjustable and different voltage set points and trip times from those in Table D.2 may be negotiated with CPAU. Unless otherwise required by CPAU, a trip frequency of 59.3 Hz and a maximum trip time of 10 cycles shall be used. When a 10-cycle maximum trip time is used, a second under frequency trip setting is not required. Harmonics. When the Generating Facility is serving balanced linear loads, harmonic current injection into CPAU’s Distribution System at the PCC shall not exceed the limits stated below in Table D.3. The harmonic current injections shall be exclusive of any harmonic currents due to harmonic voltage distortion present in CPAU’s Distribution System without the Generating Facility connected (I]~EE 1547-4.3.3). The harmonic distortion of a Generating Facility located at a Customer’s site shall be evaluated using the same criteria as for the Host Loads. Table D.3 Maximum Harmonic Current Distortion in Percent of Current 0)(1’2) Individual Harmonic Order h,h<l 1 (odd harmonics) 3 Max Distortion (%)4.0 11 <h< 17 2.0 17<h<23 1.5 23<h<35 0.6 35<h 0.3 Total demand distortion (TDD) 5.0 (1) (2) (3) IEEE 1547-4.3.3 I = the greater of the maximum Host Load current average demand over 15 or 30 minutes without the GF, or the GF rated current capacity (transformed to the PCC when a transformer exists between the GF and the PCC). Even harmonics are limited to 25% of the odd harmonic limits above. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 14 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) Direct Current Injection. Generating Facilities should not inject direct current greater than 0.5% of rated output current into CPAU’s Distribution System. Power Factor. Each Generator in a Generating Facility shall be capable of operating at some point within a power factor range fxom 0.9 leading to 0.9 lagging. Operation outside this range is acceptable provided the reactive power of the Generating Facility is used to meet the reactive power needs of the Host Loads or that reactive power is otherwise provided under tariff by CPAU. The Producer shall notify CPAU if it is using the Generating Facility for power factor correction. Unless otherwise agreed upon by the Producer and CPAU, Generating Facilities shall automatically regulate power factor, not voltage, while operating in parallel with CPAU’s Distribution System. TECHNOLOGY SPECIFIC REQUIREMENTS no Three-Phase Synchronous Generators. For three-phase Generators, the Generating Facility circuit breakers shall be three-phase devices with electronic or electromechanical control. The Producer shall be responsible for properly synchronizing its Generating Facility with CPAU’s Distribution System by means of either manual or automatic synchronizing equipment. Automatic synchronizing is required for all synchronous Generators that have a Short Circuit Contribution Ratio (SCCR) exceeding 0.05. Loss of synchronism protection is not required except as may be necessary to meet D.2.d (Flicker) (IEEE 1547-4.2.5). Unless otherwise agreed upon by the Producer and CPAU£ sy~chronoug Generators shall automatically regulate power factor, not voltage, while operating in parallel with CPAU’s Distribution System. A power system stabilization function is specifically not required for Generating Facilities under 10 MW Net Nameplate Rating. Induction Generators. Induction Generators (except self-excited Induction Generators) do not require a synchronizing Function. Starting or rapid load fluctuations on induction generators can adversely impact CPAU’s Distribution System’s voltage. Corrective step-switched capacitors or other techniques may be necessary and may cause undesirable ferro-resonance. When these counter measures (e.g., additional capacitors) are installed on the Producer’s side of the Point of Common Coupling, CPAU must review these measures. Additional equipment may be required as determined in a Supplemental Review or an Interconnection Study. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 15 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) Inverters. Utility-interactive inverters do not require separate synchronizing equipment. Non-utility-interactive or "stand-alone" inverters shall not be used for Parallel Operation with CPAU’s Distribution System. do Single-Phase Generators. For single-phase Generators connected to a shared single-phase secondary system, the maximum Net Nameplate Rating of the Generating Facilities shall be 20 kVA. Generators connected to a center-tapped neutral 240-volt service must be installed such that no more than 6 kVA of unbalanced power is applied to the two "legs" of the 240-volt service. For Dedicated Distribution Transformer services, the maximum Net Nameplate Rating of a single-phase Generating Facility shall be the transformer nameplate rating. SUPPLEMENTAL GENERATING FACILITY REQUIREMENTS ao Fault Detection. A Generating Facility with an SCCR exceeding 0.1 or one that does not cease to energize CPAU’s Distribution System within two seconds of the formation of an Unintended Island shall be equipped with Protective Functions designed to detect Distribution System faults, both line-to-line and line-to-ground, and shall cease to energize CPAU’s Distribution System within two seconds of the initiation of a fault. bo Transfer Trip. For a Generating Facility that cannot detect Distribution System faults (both line-to-line and line-to-ground) or the formation of an Unintended Island, and cease to energize CPAU’s DiStribution System within two seconds, CPAU may require a Transfer Trip system or an equivalent Protective Function. Co Reclose Blocking. Where the aggregate Generating Facility capacity exceeds 15% of the peak load on any automatic reclosing device, CPAU may require additional Protective Functions, including, but not limited to reclose-blocking on some of the automatic reclosing devices. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 16 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) INTERCONNECTION FACILITIES AND DISTRIBUTION SYSTEM MODIFICATIONS OWNERSHIP AND FINANCING SCOPE AND OWNERSHIP OF INTERCONNECTION FACILITIES AND DISTRIBUTION SYSTEM MODIFICATIONS Scope. Parallel Operation of Generating Facilities may require Interconnection Facilities or modifications to CPAU’s Distribution System ("Distribution System modifications"). The type, extent and costs of Interconnection Facilities and Distribution System modifications shall be consistent with this Rule and determined through the Supplemental Review and/or Interconnection Studies described in Section C. Ownership. Interconnection Facilities installed on Producer’s side of the Point of Common Coupling (PCC) may be owned, operated and maintained by the Producer or CPAU. Interconnection Facilities installed on CPAU’s side of the PCC and Distribution System modifications shall be owned, operated and maintained only by CPAU. RESPONSIBILITY OF COSTS OF INTERCONNECTING A GENERATING FACILITY ao Study and Review Costs. A Producer shall be responsible for the reasonably incurred costs of the reviews and studies conducted pursuant to Section C. 1 of this Rule. Facility Costs. A Producer shall be responsible for all costs associated with Interconnection Facilities owned by the Producer. The Producer shall also be responsible for any costs reasonably incurred by CPAU in providing, operating, or maintaining the Interconnection Facilities and Distribution System modifications required solely for the Interconnection of the Producer’s Generating Facility with CPAU’s Distribution System. Co Separation of Costs. Should CPAU combine the installation of Interconnection Facilities or Distribution System modifications required for the Interconnection of a Generating Facility with modifications to CPAU’s Distribution System to serve other Customers or Producers, CPAU shall not include the costs of such separate or incremental facilities in the amounts billed to the Producer. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 17 GENERATING FACILITY INTERCONNECTIONS RULE AND REGULATION 27 (Continued) de Reconciliation of Costs and Payments. If the Producer selected a fixed price billing for the Interconnection Facilities or Distribution System modifications, no reconciliation will be necessary. If the Producer selected actual cost billing, atrue-up will be required. Within a reasonable time after the Interconnection of a Producer’s Generating Facility, CPAU will reconcile its actual costs related to the Generating Facility against any advance payments made by the Producer. The Producer will receive either a bill for any balance due or a reimbursement for overpayment as determined by CPAU’s reconciliation. The Producer shall be entitled to a reasonably detailed and understandable accounting for the payments. Be INSTALLATION AND FINANCING OF INTERCONNECTION FACILITIES AND DISTRIBUTION SYSTEM MODIFICATIONS Agreement Required. The costs for Interconnection Facilities and Distribution System modifications shall be paid by the Producer pursuant to the provisions contained in the Special Facilities Agreement. Where the type and extent of the Interconnection Facilities or Distribution System modifications warrant additional detail, Producer and CPAU shall execute separate agreement(s) to more fully describe and allocate the parties’ responsibilities for installing, owning, operating and maintaining the Interconnection Facilities and Distribution System modifications. bo Interconnection Facilities and Distribution System Modifications. Interconnection Facilities connected to CPAU’s side of the Point of Common Coupling and Distribution System modifications shall be provided, installed, owned, and maintained by CPAU at Producer’s expense. Co Reservation of Unused Facilities. When a Producer wishes to reserve CPAU-owned Interconnection Facilities or Distribution System modifications installed and operated as Special Facilities for the Producer at Producer’s expense, but idled by a change in the operation of the Producer’s Generating Facility or otherwise, Producer may elect to abandon or reserve such facilities consistent with the terms of its agreement with CPAU. If Producer elects to reserve idle Interconnection Facilities or Distribution System modifications, CPAU shall be entitled to continue to charge Producer for the costs related to the ongoing operation and maintenance of the Special Facilities. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 18 GENERATING FACILITY INTERCONNECTIONS Fo RULE AND REGULATION 27 (Continued) Refund of Salvage Value. When a Producer elects to abandon the Special Facilities for which it has either advanced the installed costs or constructed and transferred to CPAU, the Producer shall, at a minimum, receive from CPAU a credit for the net salvage value of the Special Facilities. METERING, MONITORING AND TELEMETRY 1.GENERAL REQUIREMENTS All Generating Facilities shall be metered in accordance with this Section F and shall meet all applicable standards of CPAU contained in CPAU’s applicable rules and published CPAU manuals dealing with Metering specifications. 2.METERING BY CPAU The ownership, installation, operation, reading and testing of revenue Metering Equipment for Generating Facilities shall be by CPAU only. NET GENERATION METERING For purposes of monitoring Generating Facility operation to determine standby charges and applicable non-bypassable charges as defined in CPAU’s tariffs, and for Distribution System planning and operations, consistent with Section B.4 of this Rule, CPAU shall have the right to specify the type, and require the installation of Net Generation Metering equipment. CPAU shall only require Net Generation Metering to the extent that less intrusive and/or more cost effective options for providing tile necessary Gei{erating Facility output data are not available. In exercising its discretion to require Net Generation Metering, CPAU shall consider all relevant factors, including but not limited to: Data requirements in proportion to need for information; Producer’s election to install equipment that adequately addresses CPAU’s operational requirements; Accuracy and type of required Metering consistent with purposes of collecting data; Cost of Metering relative to the need for and accuracy of the data; The Generating Facility’s size relative to the cost of the Metering/monitoring; Other means of obtaining the data (e.g., Generating Facility logs, proxy data etc.); and Requirements under any Interconnection Agreement with the Producer. CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 19 GENERATING FACILITY INTERCONNECTIONS o POINT OF COMMON COUPLING METERING RULE AND REGULATION 27 (Continued) For purposes of assessing CPAU charges for retail service, the Producer’s PCC Metering shall be reviewed by CPAU, and if required, replaced to ensure that it will appropriately measure electric power according to the provisions of the Customer’s electric service tariff. Where required, the Customer’s existing meter may be replaced with a bi-directional meter so that power deliveries to and from the Producer’s site can be separately recorded. Alternately, the Producer may, at its sole option and cost, require CPAU to install multi- metering equipment to separately record power deliveries to CPAU’s Distribution System and retail purchases from CPAU. Where necessary, such PCC Metering shall be designed to prevent reverse registration. TELEMETERING If the nameplate rating of the Generating Facility is 1 MW or greater, Telemetering equipment at the Net Generator Metering location may be required at the Producer’s expense. If the Generating Facility is interconnected to a portion of CPAU’s Distribution System operating at a voltage below 10 kV, then Telemetering equipment may be required on Generating Facilities 250 kW or greater. CPAU shall only require Telemetering to the extent that less intrusive and/or more cost effective options for providing the necessary data in real time are not available 6. LOCATION Where CPAU-owned Metering is located on the Producer’s premises, Producer shall provide, at no expense to CPAU, a suitable location for all such Metering Equipment. COSTS OF METERING The Producer will bear all costs of the Metering required by this Rule, including the incremental costs of operating and maintaining the Metering Equipment. (END) CITY OF PALO ALTO UTILITIES Issued by the City Council CITY OF PALO ALTO UTILITIES Effective 7-01-2006 Sheet No. 20