Loading...
HomeMy WebLinkAboutStaff Report 166-08City of Palo Alto City Manager’s Report TO: FROM: DATE: SUBJECT: HONORABLE CITY COUNCIL 6 CITY M_~AGER DEPARTMENT: LIBRARY MARCH 17, 2008 CMR:166:08 APPROVAL OF APPLICATION FOR MEMBERSHIP IN THE LINK+ RESOURCE SHARING LIBRARY CONSORTIUM AND AUTHORIZATION TO PARTICIPATE IN A TWENTY-FOUR MONTH PILOT PROJECT IN A TOTAL Ai~IOUNT NOT TO EXCEED $220,000, WITH THE FRIENDS OF THE PALO ALTO LIBRARY CONTRIBUTING UP TO $110,000 RECOMMENDATIONS Staff recommends that Council authorize the City Manager or his desig-nee to apply for membership in the LINK+ resource sharing library consortium and participate in a t~venty-four month pilot project totaling up to ~$220,000 that will allow customers of the Palo Alto City Library (Library) to borrow books from other member libraries. BACKGROUND LINK+ is a consortium of academic and public libraries in California and Nevada that maintains a unified catalog of the holdings of the member libraries for the purpose of facilitating borrowing across the system. In contrast to traditional interlibrary loan service, library users who have access to LINK+ initiate their own requests through the online catalog, and the books are delivered via a contracted courier to the customers’ local libraries within a few days. There is no charge to an individual to request or borrow a book through the LINK+ system. Currently, there are 50 member libraries - 12 public and 38 academic. Local public libraries that participate in LINK+ include San Francisco, Berkeley, San Jose, Mountain View, and Sunnyvale. Bay Area LINK+ academic libraries include San Jose State, San Francisco State, and Santa Clara University. LINK+ is a service frequently requested by Palo Alto residents who have used it at other libraries. In recogaaition of this, the Library Advisory Commission (LAC) recommended in the Librmy Se~wices Model Analysis and Recommendations (LSMAR) report that Palo Alto join LINK+ or a similar resource sharing system to provide access to a wider range of books. Additionally, the Friends of the Palo Alto Library (Friends) have strongly supported the Library’s participation in LINK+. CMR:166:08 Page 1 of 4 Staff completed a LINK+ feasibility study (Attachment A) and presented it to the LAC in June 2007. Based on the cost for Palo Alto to offer LINK+ service, the unknown impact on library staff workload, and the City’s budget challenges, staff recommended entering into a two-year pilot project. A two-year pilot project will enable staff to assess the benefits and costs of the service without committing the City’s General Fund to an ongoing service. It will also allow staff to better gauge the impacts on other services now provided or recommended in the LSMAR report. The Board of the Friends of the Palo Alto Library has agreed to conmlit up to $110,000 to partner with the City in funding the cost of a pilot project (Attachnaent B). DISCUSSION Joining the LINrK+ system will provide four major benefits to the City’s library customers: o Access to millions of books not owned in the Palo Alto City Library ¯No charge to the person who borrows an item ¯Direct and quick delivery between member libraries ¯Ability for customers to place their own requests through a web catalog The LINrK+ resource sharing system uses the INN-Reach product of Innovative Interfaces, Inc. (Innovative), a company headquartered in Emeryville, California that provides technology products and services to libraries. There are other library consortia around the county that use the IN-N-Reach product to f~cilitate resource sharing among their members. The INN-Reach software provides the capability to build a single database from the records of many libraries and allows patrons to easily request items not available in their libraries using an online catalog. The LINK+ system is managed by staff at Ilmovative at the direction and with the financial contributions of its members. Non-member institutions may apply for membership in LINrK+ at any time by submitting a letter of intent, si~oned by the City Manager or desig-nee, to join the consortium. Applications are reviewed and voted on by the Executive Conmlittee of LINK+ and if approved, taken to the membership for the final approval. Staff has obtained a price quote from Innovative to join LINK+ (Attachment C). Innovative has estimated that the earliest date for the start of the implementation for Palo Alto is fall 2008, with service available to the public beNnning in January 2009. Following a minimum participation period of twelve months, members may withdraw from LINK+ at any time upon written notification. Currently, all the libraries participating in LIN~K+ are using the same Innovative software to operate their local catalogs and manage their biblio~aphic and patron databases. This enables a seamless interface with the INN-Reach resource sharing software, streamlining use of LINrK+ for the library customers. However, Palo Alto uses software from SirsiDynix to manage its library systems. As a non-Innovative library, Palo Alto would incur additional expense for the direct consortial borrowing (DCB) software and server needed to manage the transactions between the INN-Reach system and the SirsiDynix system. While the server would be hosted and managed at Innovative’s offices, this requirement adds $30,000 annually to the cost of providing LINK+ service to Palo Alto customers. This is not a cost that can be recovered by charging for use of the service since the LINrK+ consortium does not permit this practice. CMR:166:08 Page 2 of 4 As a non-Im~ovative library, Palo Alto’s experience with LINrK+ would be different from that of other libraries in the consortium. Library customers searching for books not available in Palo Alto will need to rekey their searches in the LINK+ catalog. The borrowing records for LINK+ items cannot be combined into customers’ records on Palo Alto’s SirsiDynix system, requiring library users to keep track of two separate accounts. Because the INN-Reach software cannot be fully integated with the SirsiDynix system, Palo Alto staff will need to process loans to other libraries on both systems. Tt~is means that each LINrK+ transaction will require more staff time in Palo Alto than at other LINK+ libraries. The Library currently offers traditional interlibrary loan service (ILL) at a charge of $7.50 per item. Staff conducts the search for a library owning the requested item, places the request, and handles the receipt and return of the item. In the LINK+ system, the customer conducts the search against the joint holdings of the member libraries and submits the loan request through the online catalog. Staff has estimated that about one third of the items borrowed through interlibrary loan would be available through LINK+, thereby reducing the staff workload now spend on the current ILL service. However, since the LINK+ service is limited to the loan of books and some governmental documents, it would be necessary to continue ILL service to obtain the other types of materials now requested, such as microfilm and periodical articles. A significant portion of th~ c6st of LINK+ service is associated with the loan of books to other libraries in the consortium..-Many LINK+ public libraries have loaned as many or more books from their collections as their customers have requested from other libraries. A commitment of member libraries is to provide adequate staffing to meet the system’s goal of a 24-hour turnaround to fill loans. The Library will also be responsible for contracted courier service charges to deliver books to other member libraries. This cost, estimated at approximately $16,000 for a year, is based on the weight and number of items shipped. Loans made through the LINK+ system qualify for the State Library’s Transaction Based Reimbursement Progam that authorizes the payment of $5.29 per eligible transaction to the lending library. However, the total appropriation for this pro~am has been cut and, in the last severa! years, the funding has not been sufficient to reimburse all participants at the approved rate. While the City will not receive full reimbursement for loaning library materials to other libraries through the LINK+ system, many libraries report that this reimbursement covers the majority of the LINK+ delivery charges. This is one of the many items that ~vill be evaluated during the two-year pilot pro~am. RESOURCE IMPACT Staff has estimated the total cost for a 24-month pilot project will be in the range of $200,000 - $220,000. The Friends has ageed to fund up to $110,000 of this total. Depending on the number of books loaned to other libraries and the State Library’s funding formula for its transaction based reimbursement progam, potential revenue over the length of the pilot is estimated to range from $20,000 to $45,000. Since the proposed pilot will be conducted from January 2009 through December 2010, the City’s share of the cost of the two-year pilot will be spread over three fiscal years beginning with FY 2008-09. An additional appropriation of approximately $30,000 will be requested with the Library’s proposed 2008-09 operating budget. This will cover the cost of system training, the CMR:166:08 Page 3 of 4 first year’s membership in Link+, anticipated delivery charges, and hourly staff (.32 FTE) to support the workload to provide the service. The Friends will pay I~movative directly for the additional charges for the first twelve months of service. In FY 2009-10, the City funding required is estimated at $60,000, including a minimum of .64 FTE of hourly staff. The Friends will contribute the remaining charges from I~movative Interfaces. An additional appropriation of approximately $17,000 will be required for the Library’s 2010-11 operating budget to complete the last six months of the pilot progam. Before the end of the two-year pilot project, staff will evaluate the cost of providing this service relative to its benefit and use to determine if ongoing funding of the service is recommended. POLICY IMPLICATIONS This recommendation is consistent with Council’s approval on December 11, 2006 of the highest level of recommendations in the LAC’s LSMAR report, including the recommendation to use technology to ’°join the L~VK+ or similar resource sharing system to provide access to a wide range of books." ENWIRONMENTAL REVIEW This is not a project requi~pg environmental review under the California Environmental Quality Act (CEQA). ATTACHMENTS Attachment A:LINK+ Feasibility Study for the Palo Alto City Library Attachment B:Letter from the Friends of the Palo Alto Library, dated October 1, 2007, committing funds for a two-year pilot project to provide Link+ service Attachment C: Innovative Interfaces, Inc. price quotations for LINK+ membership dues and management fees; INN-Reach License; and Hosted DCB License PREPARED BY: DIANE JENNINGS / Library Director CITY M.%NAGER APPROVAL: EMILY ~A~KRIS ON Assistant City Manager CMR: 166:08 Page 4 of 4 ATTACHMENT A PALO ALTO CITY LINK+ Feasibility Study for the Palo Alto City Library June 28, 2007 LINK+ Investigation Team Andrew 3oice Anh Nguyen Nancy Person Hartha Waiters Table of Contents Part I Overview of LINK+ ............................................................................................................................3 Part II Customer Experience with LINK+ .................................................................................................6 Part I:l:I Cost Estimate for LINK+ .................................................................................................................8 LINK+ Feasibility Study for PACL Part I: Overview of LINK+ General Description LINK+ is a consortium of 47 academic and public libraries, predominately located in California, sharing a centralized server and catalog that contains the bibliographic, item and customer data of each libraryto facilitate the loaning of their book collections. This centralized server and catalog provides for searching and requesting materials using the proprietary INNEEACH software of Innovative Interfaces, Inc. (III). The LINK+ system is managed by III staff at the direction of, and with the financial contributions of, LINK+ members. LINK+ differs from other solutions that provide loans across library jurisdictions (resource-sharing), like Interlibrary Loan, in that customers place their own requests electronically and the items are delivered via courier service to the customers’ local libraries. Another big difference is that there is no charge to the customer. The costs for providing the LINK+ service to customers can not be passed onto those customers, as stated in the LINK+ bylaws. The biggest advantage to LINK+ is the enormous collection of materials that libraries can borrow at no cost to the: customer. The second biggest advantage to LINK+ is the inclusion of the delivery of materials to a customer’s home library. The ZLS lssue for Palo Alto City Library (PACL) Currently, all the libraries participating in LINK+ are running the III software (called Millennium) as their Integrated Library System (ILS). As a non-III library, PACL would need an additional server, called a Direct Consortial Borrowing (DCB) server, which would be located, administered and managed at the City of Palo Alto or at IfI headquarters in Emeryville, CA. The SirsiDynix Company developed and maintains the Horizon ILS currently in use at PACt. SirsiDynix recently announced that it will no longer develop the Horizon product. A system migration in the next 2-5 years is therefore assumed for PACL. If PACt decides to purchase the Innovative ILS, many added LINK+ costs could be avoided. If PACL decides to purchase a competitor’s ILS, a subsequent LINK+ implementation for that system would be n ecessa ry. Additional libraries are added regularly to the LINK+ membership. University of Nevada, Las Vegas (UNLV) and Sacramento Public are two III libraries that were recently approved for membership. PACt and Pepperdine University, both non-III libraries, are currently considering applying for membership. As the membership grows, participating libraries will benefit from a larger collection of available items. Estimated Zmpact for PACL Implementation & Timeline The timeline for implementation, as recommended by III, is 5-6 months from the date of approval by the LINK+ board for inclusion to the membership. A period of 90 days LZNK+ Feasibility Study for PACL Page is needed after this approval for the hardware and software order to be placed, filled, configured, staged, delivered and installed. Horizon libraries in Michigan who joined a state-wide INNREACH program, called MeLCaT (Michigan eLibrary Catalog), needed about one month of writing and refining a load profile and then testing and performing data loading after the hardware and software was installed. Therefore, :1-2 months for data loading is suggested. Staff training and transaction testing would take approximately :1 month. Collections LTNK+ participants offer their book collections for borrowing among members. The LINK+ database lists about 8,000,000 titles, not all of which are books or available. Individual libraries can provide or restrict access to collections based on their own criteria. Some libraries, for example, may choose not to make their new book collections available through LINK+, so that their local users have better browsing collections on the shelves. Libraries participating in an INNREACH system, whether it is the local LINK+ system or the MeLCaT system, report approximately :1% of their circulation can be attributed to the INNREACH system. Mountain View Library and other [NNREACH libraries interviewed report no change to their local collection development policies as a result of joining the system. Members have reported that their purchasing patterns and budgets for collections do not change as a result of membership. PACL endeavors to’~eet public demand for materials by purchasing items that meet the collection selection criteria. If an item is not owned locally, customers can opt to place a purchase request or initiate an Interlibrary loan (ILL). Because of the proximity of many local public libraries, many customers choose to visit and borrow items from other libraries as cardholders at those libraries. Library cards at most of the public libraries in California are free to any California resident. Purchase Requests PACL currently purchases about 400 books a year based on customer "suggestion for purchase" forms. With the availability of Link+, some customers may opt to borrow their books through this service in lieu of suggesting that PACL purchase them. Currently, PACL chooses not to purchase about :10% of the suggested titles per year, as they are too obscure or academic for the collection. With the academic library collections available through LINK+, most of these customers could have improved access to the requested titles. Interlibrary Loan Service (ILL) PACL customers currently pay $7.50 per ILL. Over the last :18 months, approximately 69% of ILL’s were not owned by other local libraries, including LINK+ libraries. The remaining 3:1% of ILL’s were filled by libraries which are LINK+ members. Because LINK+ does not offer access to libraries nation-wide, nor to microfilm and periodicals, LZNK+ may reduce ILL traffic but will not eliminate it. However, if approximately one-third of the ILL traffic would be reduced, the corresponding staff costs could be reallocated to the LINK+ operation. Staffing Workload LINK+ Feasibility Study for PACL Page 2 As stated above, an increase in circulation by 1% is anticipated with membership in L:[NK+. This increase as well as the workload associated with filling requests from other Link+ libraries will require staff support. Books that are received into PACt by other LTNK+ libraries and books that PACL will ship out to L]:NK+ libraries require special handling. ]:ncluded in this handling are the pulling of books requested by other libraries, the processing of the items in the Link+ software, the manual tagging of items as they are routed through the system, and the special packaging and labeling required by the courier service. Over the most recent twelve months, Mountain View Library averaged 839 books borrowed per month for their customers and 945 books loaned to other libraries. Support staff who perform these functions spend approximately 5 hours a day on these operations. The workload to process items loaned from PACL will be greater than it is for other Link+ libraries, as, in order to maintain inventory control of PACL books, these items must be processed through both the Horizon and the Link+ databases. ]:n addition, staff time is needed to oversee the L]:NK+ operation, including the handling of customer complaints, running reports to clear up discrepancies, compiling statistics, attending L]:NK+ meetings and training staff. As a non-:[]:[ library, PACL will also require that staff time is allocated for database administrator tasks for the DCB server, including involvement in data loading and profiling, as well as managing daily uploads from the PACL ]:LS and being the technical liaison between PACL and ]:]::[. -~ LINK+ Feasibility Study for PACL Page 3 Part II: Customer Experience with LINK+ Customers who are familiar with using LINK+ as cardholders with participating libraries enjoy easy-to-use searching, requesting and managing of their account online. As a non-III library, PACL cardholders experience will be less straightforward. These issues could create some confusion for PACL users but are not insurmountable. Circulation loan policies are uniform across the LINK+ system. The following policies and procedures would be in effect for customers using LINK+ as PACL cardholders. Materials: Books only (selection may be limited at the discretion of the lending library). ¯Loan Period: 21 days (as opposed to 28 days for PACt loans) o Overdue Fines: $1.00 per day per item (as opposed to $0.25 cents forPACLIoans) Replacement Cost: $115.00 per item (as opposed to the cost of the item plusa$7.00 processing fee for PACL loans) o Cost to request and borrow a LINK+ item: Free Searching: CustomeE#:_.searching for items in the PACL catalog (http://webcat.cityofpaloalto.org) will need to repeat their searches in the LINK+ catalog (http://205.227.91.239). Other LINK+ participants who run the Millennium ILSareable to offer a one-click search into LINK+ from their native ILS due to the proprietary nature of the INNREACH software, o Requests: Requests can only be made on books that are in. The Link+ system does not impose a limit on the number of requests per customer although a limit can be set at the discretion of a member library. ¯Pickups: Available at the circulation desk. It is recommended that PACL allow pickups and returns at Main Library only, to expedite delivery of items and centralize LINK+ management. ¯Delivery of Items: Requests are typically filled and shipped to the requestor’s library within 4 days. ¯Notices: Customers will receive overdue, hold and billing notices. There may be an additional cost to provide these notices via email. There are no pre-overdue (or courtesy) notices for LINK+ items. Checkouts & Returns: Checkouts must be handled at a staff workstation running the INNREACH software and cannot be done at the self-check stations. Returns must also be handled at the front desk, and it is not recommended that items be returned to book- drops. Renewals: Renewals can be requested through the customer’s record on LINK+, but not within the PACL web catalog interface. Renewals can be requested from 3 days before the due date to 3 days after the due date. Renewals may not be immediate and could take up to 24 hours to be approved or declined by the lending library. LINK+ Feasibility Study for PACL Page 4 Managing Customer Accounts Online: Customers will have an additional account on the LINK+ web interface, which will be used to place requests, request renewals, check due dates and pending requests, and review the status of the account. The customer record in the PACL web catalog will not reflect any LINK+ activity, as the LINK+ data cannot be automatically written to that account. This will necessitate the management for the customer of two different accounts online, one for LINK+ activity and one for regular PACL activity. L:[NK+ Feasibility Study for PACL Page Part III: Cost Estimate for LINK+ LTNK+ Cost Estimate Most figures are based on a quote from III dated May 1, 2007. Mountain View Public Library’s collection and circulation size are similar to PACL’s, so their figures for staffing and delivery were used. The numbers included in this report are based on the DCB server hosted at III, resulting in reduced database administration staffing costs. As a non-III library, additional costs will be incurred for the DCB server hardware, software and technical support, as well as the duplication of circulation tasks in two systems. First Year Costs Record profiling and initial load Two-day on-site training SSL certificate {Secure Socket Layer) for DCB server Packaging supplies (delivery bags, labels, etc.) LINK+ Membership Fee Annual subscription fee for access and use DCB Hardware Support and Software License 2 staff user licenses and :!:_ p!ckup location) 2 additional staff user licenses Estimated delivery fees NOTE: DCB server is also included below, as it is a yearly cost ....Total First Year Costs Ongoing Annual Costs LINK+ Membership Fee Annual subscription fee for access and use DCB Hardware Support and Software License paid annually 2 staff user licenses and 1 pickup location) 2 additional staff user licenses Estimated delivery fees Ongoing supplies Total Ongoing Annual Costs Ongoing Annual Staffinq Costs (@ 2007-08 salaries) Technical support (2 hrs/week clerk for database administrator task - backfilled at hourly Library Clerk rate) Supervising operations, staff and issues, running reports (5 hours/week for Library Specialist time, backfilled at hourly clerk rate) Circulation, shipping and receiving of materials 2.75 hours/day Library Clerk plus 3 hours/day Library Aide) Time saved in anticipated reduction of traditional ILL requests 4.3 hours/week at hourly Library Clerk rate) Total Ongoing Staffing Costs 4,5003,ooo 1,5oo 2,000 4,000 20,400 25,000 1,ooo 16,200 $ 77r600 $ 4,000 $ 20,400 $ 25,000 1,000 16,200 $5oo $ 67,100 $ 2,330 $ 5,820 $ 33,430 ($ 4,990) $ 36,590 Staffing Costs Efficiencies that III libraries experience when using LINK+ will not translate to the Horizon ILS system in use at PACL. Each item will need to be processed in the two separate database systems (Horizon & LINK+) in order for each system to have up-to-date inventory LINK+ Feasibility Study for PACL Page 6 information. Although the National Circulation [nterchange Protocol (NC]:P) could mitigate some of these inefficiencies, it has yet to be fully and successfully implemented by an ]:NNEEACH system with a Horizon database participant. L]:NK+ items require special handling which will add to the circulation cost. The self- checks cannot be used to checkout these materials, and the staff may need to enter barcodes by hand due to the different barcode symbologies of other libraries’ materials. L]:NK+ materials must be returned at the desk, rather than to a book-drop, since they have such a high replacement cost. ]:n addition, the high cost and varied security systems on these items (RF]:D tags, EM tags, Tattle tape) mandate that these materials be shelved for pickup behind the staff desk, again increasing staff time. Staff will have to explain the special overdue fees, lost fees, checkout and renewal policies as well as the need for special handling upon return by the customer. Additional Costs for System Administration An estimate of a .33 FTE (13 hrs/wk) database administrator was given by ]:nnovative based on the experiences of other libraries using ]:NNREACH and running a DCB server on site. ]::[]: has offered to host the DCB server and manage it, which would significantly reduce the database administrator duties to .05 FTE (2 hrs/wk) for the tasks of database profiling, loading and checking on automatic script generation. Comparison to ILL Staffing Costs Currently, PACL staff spends 13 hours per week on ]:nterlibrary Loan (]:LL). This translates into a staffing cost of approximately $20,000. L]:NK+ would cost approximately $36,590 in staffing costs, once the time savings resulting from anticipated reduced interlibrary loan requests is considered. Partial Cost Recovery of Providing Link+ PACL items loaned through the Link+ system to other California libraries would qualify for the ]:nterlibrary Loan component of the Transaction Based reimbursement Program (TBR) of the California Library Services Act. This program reimburses libraries that loan their materials to other libraries. While the approved [LLreimbursement rate is $5.29 per eligible transaction, the budget for the TBR program is usually insufficient to fund reimbursing all participants at the approved rates. However, it should be anticipated that, at a minimum, this program would provide sufficient revenue to offset the cost of delivery and associated supplies. L:[NK+ Feasibility Study for PACL Page 7 OF r’r~=- /~ Lo A Lro October 1, 2007 ATTACHMENT B Ms Diane Jennings Library Director City of Palo Alto Dear Diane: I am pleased to inform you that at its July, 2007 meeting, the Board of Directors of the Friends of the Palo Alto Libraries (FOPAL) unanimously approved a motion to commit funds, to be equally matched by the City, to enable a two year pilot project with Link+. The first year’s funding from FOPAL may not exceed $58,000.00. The second year’s funding from FOPAL may not e:~eed $52,000. FOPAL is pleased to be able to support your response to the number one priority expressed by respondents to the 2006 survey regarding satisfaction with our libraries -- strengthen the collections. My understanding is that you plan to seek the city’ s share through the budget amendment process for FY 07/08. Please contact me when you have that done to arrange disbursement of the FOPAL funds. This letter replaces an earlier one to you from FOPAL dated September 11 signed by Martha Schmidt. Sincerely, Betsy Allyn President ATTACHMENT C ATIVEP, r I a ¢ P, s Price Quotation LINK+ Membership Dues and Management Fees for Palo Alto Public Library February 2008 Imaovative Interfaces, Inc. has been contracted as the fiscal agent for the LINK+ organization and to provide inanagement services for the LINK+ community. These services provide the organizational support to rffn the organization as well as the LINK+ systems administrations. The services are provided 0n.an aimual fee-based service and are in addition to the library’s subscription to LINK+. FEES: Annual Membership Dues and Management Fee:$ 4,000/mmual Confidential INNOVATIVE INTERFACES, INC. 5850 Shellmound Way EmeQ,ville, CA 94608 (800) 878-66oo AT VE ~ r f a c e s PRICE QUOTATION INN-Reach License For Palo Alto City Library February 11, 2008 LINK+ system participation, with its extensive INN-Reach functionality, service. SUBSCRIPTION INCLUDES: .Union Catalog of records from all members ¯Un-mediated, patron-initiated borrowing ¯Extensive statistics ¯Database size and overlap ¯Patron requests and fulfillments ¯LINK+ central system hosted by Innovative Interfaces is offered as a fee-based SERVICE FEES: a.Annual subscription fee for access and use: b.Record profiling and initial load c.1 Day On-site training $ 20,400/annual $ 4,500/one time $ 2,000/day INN-Reach subscription is for the exclusive use of Palo Alto Public Library. Any additional libraries that may share same system are not included. Subscription fees include all software maintenance of programs. Prices do not include California State tax and, if applicable, is the responsibility of the library. Delivery: to be mutually agreed upon between Innovative, LINK+ and Palo Alto Public Library Minimum Participation period:12 months This information is confidential between Palo Alto Public Library and Innovative Interfaces, Inc. Prices quoted valid for 90 days. Lynne Branche Brown Innovative Interfaces, Inc. PRICE QUOTATION Hosted DCB License For Palo Alto City Library February 11, 2008 Hosted DCB, including: 1.DCB software license and hardware support Includes 2 staff user licenses, 1 pickup location and Load Scheduler software 2.3 additional staff user licenses, 4 additional pickup locations 3.NCIP Software License (optional) 4.On-site Training (1day) $25,000 per year $2,000 peryear $2,300 peryear $2,000 DCB Client server is to be hosted and managed at Innovative headquarters in Emeryville. NOTES: Additional pickup locations and staff user licenses available at additional cost. Service fees include all software maintenance of programs. The library is required to put their records to an FTP server where the files can be retrieved by Innovative programs and loaded into the DCB. Prices do not include any applicable sales tax, which is the responsibility of the library. Delivery: to be mutually agreed up between Innovative, Link+, and the library. Minimum Participation period:12 months This information is confidential between Palo Alto City Library and Innovative Interfaces, Inc. Prices quoted valid for 30 days. Lynne Branche Brown Innovative Interfaces, Inc.