Loading...
HomeMy WebLinkAbout1997-04-28 City Council (16)City of Palo Alto’ City Manager’s Report TO:HONORABLE CITY COUNCIL FROM:CITY MANAGER DEPARTMENT:UTILITIES AGENDA DATE: SUBJECT: APRIL 28, 1997 CMR:224:97 Award of Contract ~o NEC Business Communications for Automatic Call Distributor Phone System REOUEST This is a request for approval of a contract with NEC Business Communication Systems (NEC) in the amount of $30,979 (including tax), for an Automatic Call Distribution Telephone System in the Utilities Customer Service Center. RECOMMENDATIONS Staff recommends that Council: t Approve and authorize the Mayor to execute the attached contract with NEC Business Communications Systems in the amount of $30,979 .(including tax), for an Automatic Call Distribution Telephone System; and Authorize the City Manager or her designee to negotiate and execute one .or more change orders to the contract to cover additional but unforeseen work which may develop during the project. The value of the change orders shall not exceed $3,000. POLICY IMPLICATIONS The award of this contract is consistent with existing policies. ExecUTive. SUMMARY tion The Utilities Customer Service Center receives approximately 43,000 customer telephone calls annually. In order to respond to these calls efficiently, automated telephone CMR:224:97 Page 1 of 4 equipment is necessary to assist customer service representatives. For the past twelve years a telephone sequencer has been used to answer incoming calls. This sequencer is a low level technology and lacks the capability to meet current and future needs of the department. Equipment reliability has become a critical issue in recent years. The stand alone telephone key system and Automatic Call Distributor (ACD) being proposed have the capability to answer incoming telephone calls, activate pre-recorded instructional announcements to the caller, and place the caller in queue (first called, first served) until the next customer service representative is free to answer the call. The ACD also produces essential call-processing statistics for managing the system and monitoring telephonecall activity. Staff believes that these ACD features are necessary to provide the high level of customer service expected by our customers. Bid Process A Notice Inviting a Formal Bid for an Automatic Call Distribution System was sent to nine vendors on 12/29/95. None of the vendors responded. In May 1996, a Request For Proposal was submitted to eight vendors with a closing date of 6/25/96. Four vendors responded with bids. The bids (including taxes) ranged from $5,924 to $30,979. Some suppliers indicated that they did not submit a bid because they did not manufacture or supply the hardware or technology required to address the functions needed. Staff delayed a decision in order to review the feasibility of an internal solution involving existing equipment in combination with components of other systems. However, it was determined that this approach would not meet the functionality requirements..Staffhas reviewed all bids submitted and recommends acceptance of the NEC bid of $30,979. The table below indicates the four proposed amounts. . COMPANY NAME PROPOSAL AMOUNT ACD (Taxes Added)SYSTEM Electronic Tele-Communications Ine.ETC $ 5,924.80 NO Exeeutone $14,888.00 - NO J K Communications $18,000.00 YES NEC Business Communication System $30,979.00 YES The prices quoted on these bids are reasonable and bid differentials primarily reflect CMR:224:97 Page 2 of 4 whether the proposed equipment is a sequencer or an Aukomatic Call Distribution (ACD) system. The RFP requested an ACD system which has a number of capabilities that do not exist with a sequencer. For example an ACD can automatically display customer billing information on the computer screen, when the Customer Service Representative answers the customer’s phone call. In addition, an ACD can direct incoming telephone eails, interface with the City’s voice mail system and provide call waiting. The lowest bid came from Electronics Tele-Communications, Inc., (ETC). This company markets the sequencer that is currently being used in the Customer Service Center. Acceptance of their bid would provide a newer version of the sequencer now in use, but would lack many of the features and functionality required by the Customer Service Center. The bid from Executone was rejected because the system is not compatible with the telephone equipment being used Citywide, and it lacks the future capability to interface with the Customer Information System for customer direct access. The decision not to accept the bid from JK Communication was based upon several factors. Since the equipment is located at the MSC, the reports would be generated from the MSC rather than at the Utilities Customer Service Center. This would involve someone going to MSC at least three times daily to receive the reports. This is not only very inconvenient but is also very time consuming. The system also lacked a key capability to interface withthe billing system to automatically display account information on customer representative screens. This is a very important feature. When JK Communication responded to the RFP, it was incomplete in a number of areas. The high bid came from NEC Business Communication Systems, Inc. NEC proposed an ACD system that fulfills the requirements requested in the RFP, is compatible with the City’s phone system and offers the advantages of an ACD system compared to a sequencer. The NEC system will also allow direct calls to voice mail, giving customers immediate access to prerecorded messages such as power outage information: Equipment and services provided under the attached NEC ontract include the purchase and installation of an Automatic Call Distribution System, (ACD), new LED-display NEC telephones and a training package. On this basis, staffreeommends acceptance of the " NEC proposal. CMR:224:97 Page 3 of 4 Funds for this project are included in the FY 96-97 Utilities Operating Budget. Attachment A: Attachment B: Bid Summary Contract Prepared by: DEPARTMENT HEAD REVIEW: Yolanda K. Kaelemakule, Supervisor Utilities Customer Service Center CITY MANAGER APPROVAU. HARRISON Assistant City Manager CMR:224:97 ’ Page 4 of 4 PURCHASE AGREEMENT NEC BUSINESS COMMUNICATION SYSTEMS (WEST), IN(;. THIS AGREEMENT is made as of ’..-._ , 19 7..9_Z~ between NEC Business Communication Systems (West), Inc., having its principal place of business at 6025 Slauson Avenue, Culver City, California, 90230 ("NEC") and The City of Palo Alto a (n) corporation/partnership/s01e proprietorship, having its principal place of business at 250 Hamilton Avenue. Palo Alto. CA ~_4_3_0..~_ _ _ ("Customer"). °. AGREEMENT NEC will sell, deliver and install the hardware telecommunications equipment listed on Schedule A ("Equipment") and (if applicable) license or sublicense associated software (Equipment and associated software collectively referred to as the "System"). Customer will purchase the Equipment and license the associated software. ¯ INSTALLATION OF SYSTEM The System will be installed at ’ 250 Hamilton Avenue. Palo Alto. CA 94301 (the "Premises"). Customer will secure all necessary consents, easements and rights-of-way for NEC’s access to install the System at the Premises. Customer acknowledges and agrees that NEC may, in its discretion, arrange with subcontractors for the construction, installation of cable, wiring and System placement. PRICE AND PAYMENT TERMS The System price and payment terms are outlined below for the System and other Equipment. System Price:$~plus applicable Sales Taxes Payment Terms:¯ - Customer shall make payments of the System purchase pdce on the following schedule: $.8.,_6..6..4~(30%) upon execution of this Agreement,- " $.~L4.,.~(30%) upon.delivery of Equipmentrequired for Cutover, $~,.6..6..4.,.~.(30%) upon Cutover, as defined herein, $~_,.8_8_ZJ~(10%) upon Acceptance, as defined herein. Payment terms and NEC’s obligations are contingent upon a credit report satisfactory to NEC. The prices above exclude sales tax, SALES TAXES WILL BE BILLED IN ADDITION TO THE CONTRACT AMOUNT. Page I of 7 Customer may, upon payment to NEC of an appropriate deposit, assign its rights to purchase under this Agreement to a third party lease financing organization ("Lessor") on terms and with documentation which are acceptable to NEC. Any such lease ¯ documentation shall include the agreement of either Customer or Lessor to make progress payments to NEC according to the above payment schedule prior to the Lessor’s purchase of the System. NEC will credit the deposit and the progress payments against the System price paid by Lessor. All payments shall be due upon performance as detailed above. All payments will be subject to a late payment service charge of 1.5% per month on payments in arrears for more than ten (10) days from performance as deta led above, Or the maximum amount permitted by applicable law (whichever is less). CHANGES Prior to Cutover of the System, Customer may make additions, deletions, and other changes to the System specified in this Agreement, if such change(s) are agreed upon in a written change order by .an authorized representative of Customer and an authorized officer of NEC. Any such change to the System may necessitate revisions in completion dates, the System Price, or unit prices stated in this Agreement, which revisions shall be specified in the change order. In case of deletions, NEC may charge Customer a restocking fee, as applicable. SCHEDULING The Cutover Date is the date the switching equipment is connected to the public telephone network, activated and providing basic telephone service to place and receive telephone Calls, substantially in accordance with manufacturer’s published specifications. Omissions or variances in switching equipment performance which do not materially impair the basic telephone .service of the switching equipment shall .not affect the Cutover Date. The anticipated Cutover Date is ACCEPTANCE The System shall be "accepted" for purposes of this.Agreement, as of the thirtieth (30th) day after System Cutover, unless Customer gives NEC written notice prior to the Acceptance Date detailing how the System does not conform to Section 5 hereof. CUSTOMER’S OBLIGATIONS PRIOR TO INSTALLATION Customer shall supply and maintain, at its sole cost and expense, an environment for the System meeting the Installation Specifications Set forth in Schedule B attached hereto and made parthereof, together with all supplemental equipment, cable access and concealment, and electrical and telecommunications connections necessary for installation of the System. NEC will not install the System until Customer’s preparations are complete. Customer agrees to notify NEC within one (1) week of the scheduled work commencement date if it is unable to prepare the Premises by the scheduled date of delivery. Further, Customer shall notify NEC .at least one (1) week prior to .commencement of cabling as to the existence of any unusual or unsafe conditions on or around the Premises including but not limited to structural peculiarities of the Premises or the presence of asbestos .or other hazardous materials. Existence of any such unusual conditions shall be ground for NEC to increase the System price, or in the alternative, to terminate this Agreement and exercise any of the remedies under Section 14 hereof. In addition,~if NEC discovers any such unusual conditions after commencement.of work without having received prior notification from Customer, then Customer shall indemnify and hold harmless NEC, its employees, its agents, and subcontractors against any costs necessitated by or damages directly or indirectly attributable to such unusual conditions. Page 2 of 7 (b) 8o 9° (a) (b) (c) (d) Customer agrees to permit and arrange full accessibility of the Premises for NEC’s employees, agents, and subcontractors to perform services and will make available a reasonable amount of secure space for storage by NEC of such items as NEC deems necessary. Customer shall obtain consents or waivers from Customer’s landlord, or other consents or waivers which may be required, prior to installation of the System, to permit the above. Customer’s failure to obtain such consents or waivers shall not relieve Customer from its obligations under this Agreement. TRAINING NEC, at no additional charge, shall provide its standard end-user training program and instructional materials for the purchased System. WARRANTY AND MAINTENANCE SERVICE As defined in Schedule C of this agreement, NEC expressly warrants for a period of five (5) year Parts (Bronze) and one (1) year Labor (Silver) from the Cutover Date that the System as specified in Schedule A will operate free from defects in material and-workmanship and in accordance with manufacturers’ specifications; Unless .due to causes excluded from warranty coverage in subsection (d) below, NEC agrees to repair the System or any portion thereof without charge for parts and labor or shipping and handling if it or any portion of it fails to work during the first year Silver warranty period. Repair or replacement of battery back-up may be covered under a separate manufacturer’s warranty. Customer has elected the following extended Silver maintenance coverage (included in the purchase price): 0 5th year of Silver Maintenance c~overage; " D 4th year of Silver Maintenance warranty coverage. ~ D 3rd year of Silver Maintenance warranty coverage 13 2nd year of Silver Maintenance warranty coverage. !No Silver Maintenance Warranty coverage beyond the flrstyear. Customer’s remedy under this warranty shall be exclusively limited to repair or replacement of the defective part of such System Or refund of the applicable part of the. Purchase Price, at NEC’s option. The warranty period for any Equipment subsequently added to the System shall be co-terminous with the warranty pedod for the System, except as provided in awdting signed by an authorized officer of NEC. A Service Fee will be added to reflect the increased coverage. Excluded from coverage under this warranty are .damage, defects, malfunctions or service failures caused by: Customer’s failure to provide or maintain environmental, operation or maintenance specifications which had ¯ been approved by NEC at Cutover in Schedule B; The .presence of.asbestos, other hazardous materials, or unsafe conditions ("Hazards") on the Premises shall be deemed an unsuitable environment for the System and NEC shall be entitled to cease performance under this Agreement until such Hazards have been cured to NEC’s satisfaction. Furthermore, Customer will indemnify and hold harmless NEC or its subcontractors or agents for harm caused by, or measures taken to deal with, such Hazards. (2)Modifications, alterations, or repairs made by anyone other than NEC or its authorized agents; (3)Customer’s mishandling, abuse, misuse, neglect, or improper storage, servicing or operation of the System ¯ including, without limitation, use with other equipment which is not compatible or does not meet performance specifications published by NEC; or (4). Fire, flood, lightning, accidenL or similar acts of God. Page 3 of 7 (e) (f) If requested by Customer, repairs necessitated during the warranty period by any of the excluded causes shall be made by NEC at NEC’s standard charges for time and materials, together with shipping and handling charges related to performing such repairs. NEC may perform some repairs under this Section 9 from a remote location. Any replacements may be either new or equivalent to new in operation. Parts Will be furnished on an exchange basis, and any parts removed shall become the property of NEC. NEC does not warrant that the Products will prevent, and NEC will not be responsible for, unauthorized use or charges resulting from such unauthorized use of.the SyStem. (g)EXCEPT AS SPECIFICALLY STATED HEREIN, NEC, ITS SUPPLIERS AND AGENTS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY ORFITNESS FOR A PARTICULAR PURPOSE. 10.SOFTWARE LICENSE UNLESS NEC REQUIRES A SEPARATE LICENSE AGREEMENT CONCERNING PARTICULAR SOFTVVARE FOR USE ON THE SYSTEM, THE FOLLOWING LICENSE SHALL BE APPLICABLE TO SOFTWARE PROVIDED FOR USE WITH THE SYSTEM: (a)NEC grants Customer a non-exclusive license to use the Software provided under this Agreement (including related documentation and any upgrades and enhancements to the System Software) for the useful life of the System solely to operate and.maintain the System purchased under this Agreement. NEC may immediately terminate such license, in the event that Customer, without NEC’s prior written consent: (1)discloses any portion of the Software to a third party, (2)reverse compiles, disassembles, modifies, adds to, deletes from or otherwise alters the Software in whole or in part, (3) (4) sublicenses the Software, transfers the Software to, Qr.shares the use of.the Sof~are with, a third pardi (other than for maintenance), or uses the Software on a system or equipment other than that provided to Customer by NEC under this Agreement. In addition, this Software license will automatically terminate if NEC terminates this Agreement, as provided in Section 14 hereof "CUSTOMER DEFAULT". If this license is terminated, Customer will, at NEC’s option, either return to NEC, erase or destroy any Software and all copies and certify the same to NEC, if requested. (b)Customer may not assign, sublicense or otherwise transfer Customer’s rights or interest in this Software license, in whole or in part, except to a third partywho has acquired the System from Customer, and agrees to be bound by the terms of this license. CUSTOMER MUST FORWARD WRITTEN EVIDENCEOF THE ABOVE TO NEC AS A CONDITION TO ANY TRANSFER OF THE SOFTWARE LICENSE. EXCEPT AS PROVIDED ABOVE, THE ABOVE LICENSE IS NOT TRANSFERABLE TO ANY OTHER SYSTEM OR EQUIPMENT, EVEN IF MANUFACTURED OR PROVIDED BY NEC. Page 4 of 7 UNDER NO CIRCUMSTANCES SHALL CUSTOMER (OR, IF PERMITTED ABOVE, CUSTOMER’S TRANSFEREE) ACQUIRE TITLE TO THE SOFTWARE, OR ANY RIGHT OR INTEREST TO THE SOFTWARE OTHER THAN AS SET FORTH ABOVE. 12, 13. (a) (b) (c) (d) 14. INDEMNIFICATION " Except as excluded below, NEC will defend and indemnify Customer against any claimsor suits against Customer which allege infringement of a United States patent or copyright due to Customer’s use of the System, Drovided that (a) NEC is notified promptly in writing of the suit, (b) Customer gives NEC (or the Equipment or Softwa.re .manufacturer, as applicable) the sole right to defend and settle any suit,and (c) Customer fully cooperates in the defense when and as requested by NEC. Should Customer’s continued use of Equ!pment or Software be enjoined, NEC will, at its option and expense, either: (d) procure for Customer the right to continue using the affected Equipment or SofbNare, or (e) replace or modify the same so that infringement is eliminated. This indemnity shall not apply to any claims or suits concerning: (f) items manufactured by NEC at Customer’s request and according to Customer’s production specifications, (g) use of Equipment or Software in a manner or for a purpose not contemplated by this Agreement, (h) equipment or software used by Customer in conjunction with the System, but which was not supplied by NEC, or (i) commercial merchandise available on the open market or its equivalent. RISK OF LOSS; TITLE; INSURANCE Customer assumes the risk of damage or loss to any item of Equipment from the date such item is delivered to the Premises. Until the System Price is paid in full, Customer will maintain adequate insurance.against fire, theft or othe~ loss and hame NEC as loss payee. Title to Equipment will not pass to Customer until all amounts due NEC under this Agreement, including change orders, are paid in full. ’ SECURITY INTEREST ¯ Customer hereby grants to NEC a purchase money security interest in each item of Equipment purchased by Customer hereunder, all replacements thereof, proceeds therefrom, and additions and accessions thereto. This security interest will remain in full force and effect until all amounts due NEC under this Agreement, including change orders, are paid in full. In order to perfect the foregoing security interest, Customer agrees to execute documentation reasonably required to perfect the same, including a UCC-1 or other form, or consent to the public filing of this Agreement.- If Customer fails to pay any amount when due, NEC may, in addi.tion to NEC’s other rights-and remedies under this Agreement or applicable law, exercise all of the rights accorded to a secured party under the law of the appropriate jurisdiction(s). Customer agrees that the Equipment is and shall remain personal property, not a fixture, whatever its mode of attachment to the Premises. CUSTOMER DEFAULT OF CANCELLATION If Customer fails to pay any sum when properly due, cancels this Agreement, or otherwise breaches this Agreement, NEC may, in addition to all other remedies available to it under this Agreement or applicable law do any or all of the following: (a) suspend the installation of the System; (b) require Customer to make the System available for NEC’s repossession; (c) render the System inoperable; (d) suspend its warranty obligations, or (e) terminate this Agreement, retain all sums paid and Page 5 of 7 (b) 15. i6. 17. 18. foreclose upon the security interest granted herein in accordance with applicable law, with Customer liable for any deficiency or entitled to receive an excess. In addition, and not by way of limitation, if Customer cancels this Agreement without NEC’s written consent, then NEC shall, ¯ in add~,tion to all other remedies it may have at law or under this Agreement, recover from Customer restocking cost and all time and material costs incurred by NEC in engineering, shipping, handling, or retrieving the System. LIMITATION OF LIABILITY NEC WILL NOT BE LIABLE TO CUSTOMER FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR LOSS, DAMAGE OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM CUSTOMER’S USE (OR INABILITY TO USE), OR A THIRD PARTY’S UNAUTHORIZED USE,.OF THE SYSTEM OR ITS COMPONENTS, EITHER SEPARATELY OR IN COMBINATION WITH OTHER EQUIP’MENT., OR FOR COMMERCIAL LOSS OF ANY KIND, REGARDLESS OF WHETHER NEC ORITS SUBCONTRACTORS HAD BEEN ADVISED OF SUCH POSSIBILITY. FORCE MAJEURE If NEC’s performance is prevented, delayed, or otherwise made impractical by reason of any flood, riot, fire, stdke, life or. health-threatening condition on the Premises, explosion, war or any other similar cause beyond the reasonable control of NEC, NEC shall be excused from such performance until the abatement of such cause(s). GOVERNING LAW This Agreement shall be construed and interpreted in all respects.in accordance with the laws of the State of California. The parties agree that the exclusive jurisdiction for all actions or claims which may-arise under, in relation to, or as a result of this Agreement shall be the state and/or federal courts located within the State of-California. NOTICES All notices required or permitted to be given by one party to .the other for the purposes, hereof shall be in writing and sent to each party at the address indicated above by certified U.S. Mail, or other delivery service providing a signature upon receipt. Such notice shall be effective upon receipt. 19. NEC BCS _hVEST). INC. Address:.Address:6025 Slauson Avenue Culver City, California 90230 Facsimile:Facsimile: (310) 636-2401 Attention:Attention:James S. Hoover, Vice President Finance ASSIGNMENT This Agreement is not assignable by Customer without the prior written consent of NEC. Any attempt to assign any of Customer’s rights, duties or obligations under this Agreement without such consent will, at NEC’s option, either be deemed void or a default under Section 14. NEC may assign this Agreement to a parent company, subsidiary, or affiliate of NEC without Customer’s consent. Page 6 of 7 20.NON-WAIVER The waiver by either party of any default or any obligation will not operate as a waiver of any subsequent default or excuse any future or continuing obligation. 21. 22. COSTS Customer will pay all of NEC’s costs or expenses, including reasonable attorney’s and collection fees, incurred in enforcing this Agreement. PRIOR AGREEMENTS 23. This Agreement supersedes all prioi" or contemporaneous proposals, communications and negotiations, both oral and written, and-constitutes the entire Agreement between NEC and Customer with respect to the pumhase of the System. Any representations, warranties or statements made by an employee, salesperson or agent of NEC and not expressed in the Agreement are not binding upon NEC. SEVERABILITY If any court holds any portion of this Agreement unenforceable, the remaining language shall not be affected unless the failure to give effect to that portion will result in material loss or damage to the party for whose benefit such clause was intended. 24.AMENDMENTS AND MODIFICATIONS Any modification of this Agreement must be in Writing and executed by an authorized representative of the party against whom enforcement is sought. WHEREFORE, Customer and NEC have entered into this Agreement, as indicated by the signatures of their authorized representatives below. NEC Business Communication Systems (West), Inc.CustomeF By:By: Print Print Name:;Name: Title:*Title: Date:Date: *If Customer is a corporation, indicate the pos!tion or office held by the person signing this Agreement on the title line. If Customer is a partnership, the Agreement must normally be signed by all partners (or if not, at least by a managing partner) with the word ,partner" on the title line. If the Customer is an individual, insert the phrase "sole proprietor" on the title line. Page 7 of 7 Schedule "A"(2/18/97) City of Palo Alto - Utilities Administration ONE NEC NEAX 2000 IVS SYSTEM WITH 1600 LEVEL SOFTWARE. ACD CALL-CENTER SOFTWARE, ACD MIS REPORTS AND MCI VOICEMAIL INTEGRATION: ¯ Workin~,Equipped Wired/Capacity Digital Telephone Access (Series III)8 8 24/* T-1 for Access to Trunks and Voicemail 23 24 48/* Digital Announcement Trunks - ACD 4 4 8/* NEAX 2400 T-l(installed in 240.0)23 24 "24 Total Ports:"" 64/5.12 (*)64 ports per PIM (shelf), 512 Port System Capacity. T-1 Directly Connects to one 4 Port slot Confi_quration: (A. C_~_D.D items in bold below) 1."NEAX 2000 IVS System (486 Processor) (1 PIMS) 8 NEAX Sixteen Button D-Term Series III Digital Telephone With Display and Speakerphonefor ACD Agents. Headsets for ACD Agents Provided Provided Provided Provided Provided Provided Provided Provided Provided Provided Provided - Provided Provided Five Year Parts Warranty. (Bronze) - IVS2000 One Year Silver Warranty (Silver) - IVS2000 One Year Warranty Parts and Labor. NEAX2400 Complete Installation/Programming of T-1 for CCIS on existing NEAX 2400 MMG (all T-1 parts Provided) ACD Programming and Training for 7 Digital Dterm Telephones/Agents and 1 Supervisor NEAX 2000 ACD 4.0x MIS Reporting Package (note:- City Of Palo Alto to supply PC/Monitor/Printer) Two HourPBX System Battery Back-Up Message Center Interface (MCl) for.existing Voicernaii Remote Maintenance Modem Maintenance Software (Customer to Supply PC) Power Surge Protection Re-Use Existing Cable -8 locations. (new at addl. cost) Installation, Labor & Training (see Other, below) Other: Note:City to provide cables between basement N EAX2400 and second floor ACD system for T-l, point to point connectivity and telephone cross connections (MDF to IDF) paloacdo.w~d Schedule "B" IVS2000 Customer Responsibilities Switch Room Floor ~l]ace 8 x 10 (minimum size) x 8’ ceiling (or greater); Actual System Floor Standing at 17"W x 16"L; As applicable for a Floor Mount or Rack-Mount. System can be optionally wall mounted, based on customer requirements. One 4’H x 8’W x 3/4"D, AD grade plywood backboard ]~ower.1 each 20 AMP, 1 ! 0 Volt 1 Phase AC dedicated outlet, separately fused for IVS 2000. (Locate.power under plywood if possible) 4 each 20 AMP, 110 Volt AC Duplex- recptaeles, for misc., (separately fused optional, not required) .Environmental Air Conditioning 8’ Fluorescent 4-!arnp fixture 6 feet apart/or equivalent Floor-Tiled Walls -Painted Ceiling r Painted Sufficient to maintain room temperature at all times between 32° F and 104° F, relative humidity 90% max (non condensing) with switch maximum heat dispersion of 4904 BTU’s per hour (,per stack). _Ground Station ~Sets & Console s(~ t gauge stranded wire to earth ground Conduit and/or raceway (as determined by Station Type and Size), Floor Monuments, etc. Customer Date ’2000room