HomeMy WebLinkAboutRESO 9746DocuSign Envelope ID: 41214F52-1C78-4210-85E7-129369A74703
Resolution No. 9746
Resolution of the Council of the City of Palo Alto Amending Utilities
Rule and Regulation 11 (Billing, Adjustments and Payment of Bills)
RECITALS
A. Pursuant to Chapter 12.20.010 of the Palo Alto Municipal Code, the
Council of the City of Palo Alto may by resolution adopt rules and regulations governing
utility services, fees and charges.
B. On July 12, 2017 and November 1, 2017 the Utility Advisory Commission
received public comments regarding billing policies related to water leaks, and on
December 6, 2017 the Utilities Advisory Commission recommended that the Council of the
City of Palo Alto adopt a resolution amending Utilities Rule and Regulation 11.
C. On February 20, 2018 the Finance Committee recommended that the
Council of the City of Palo Alto adopt a resolution amending Utilities Rule and
Regulation 11.
D. The amended Rule 11 includes a new procedure for requesting water and
wastewater bill adjustment due to water leaks, deletes references to natural gas leaks as
inapplicable in this context, and updates the City's billing adjustment policies for accounts
impacted by incorrect meter or billing system data.
The Council of the City of Palo Alto does hereby RESOLVE as follows:
SECTION 1. Pursuant to Section 12.20.010 of the Palo Alto Municipal Code,
Utility Rule and Regulation 11 (Billing, Adjustments and Payment of Bills) is hereby
amended as attached and incorporated. Utility Rule and Regulation 11, as amended, shall
become effective April 2, 2018.
SECTION 2: The adoption of this resolution amending Utility Rules and
Regulation 11 (Billing, Adjustments and Payment of Bills) is not a project requiring
California Environmental Quality Act (CEQA) review, under California Public Resources
Code Section
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