HomeMy WebLinkAbout2023-12-04 City Council Agenda PacketCITY COUNCIL
Regular Meeting
Monday, December 04, 2023
CITY O F Council Chambers & Hybrid
PALO 5:30 PM
ALTO
Palo Alto City Council meetings will be held as "hybrid" meetings with the option to attend by
teleconference or in person. To maximize public safety while still maintaining transparency and
public access, members of the public can choose to participate from home or attend in person.
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Meeting ID: 362 027 238 Phone: 1(669)900-6833
PUBLIC COMMENTS
Public comments will be accepted both in person and via Zoom for up to three minutes or an
amount of time determined by the Chair. All requests to speak will be taken until 5 minutes
after the staff's presentation. Written public comments can be submitted in advance to
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on the City's website. Please clearly indicate which agenda item you are referencing in your
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cybersecurity management practices, USB's or other physical electronic storage devices are not
accepted.
TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the
meeting is in progress. The Council reserves the right to use more or less time on any item, to
change the order of items and/or to continue items to another meeting. Particular items may be
heard before or after the time estimated on the agenda. This may occur in order to best manage
the time at a meeting or to adapt to the participation of the public.
Regular Meeting December 04, 2023
Materials submitted after distribution of the agenda packet are available for public inspection
at www.CityofPaloAlto.org/agendas.
CALL TO ORDER
AGENDA CHANGES, ADDITIONS AND DELETIONS
PUBLIC COMMENT (5:30 - 5:45 PM)
Members of the public may speak to any item NOT on the agenda. Council reserves the right to limit the duration of Oral
Communications period to 30 minutes.
COUNCIL MEMBER QUESTIONS. COMMENTS, ANNOUNCEMENTS (5:45 - 5:50 PM)
Members of the public may not speak to the item(s).
STUDY SESSION (5:50 - 6:50 PM)
1. Presentation of the 2023 Annual Community Survey Results
CONSENT CALENDAR (6:50 - 6:55 PM)
Items will be voted in one motion unless removed from the calendar by three Council Members.
2. Approval of Minutes from November 13, 2023 Meeting
3. Finance Committee and Utilities Advisory Commission Recommend the City Council
Adopt a Resolution Approving the 2023 Electric Integrated Resource Plan
4. Approve and Authorize the City Manager to Execute a Grant Agreement With the State of
California Board of State and Community Corrections to Develop and Implement a Three -
Year Program to Combat Organized Retail Theft with $5.2 million in State Funds,
Requiring $0 in City Matching Funds; and Approve a FY 2024 Budget Amendment
(Requires 2/3 approval) in the Supplemental Law Enforcement Services Fund; CEQA
status — not a project.
5. Approval of Professional Services Agreement Contract with TruePoint Solutions
(C24181451) in an Amount Not to Exceed $486,386 for a Period of Five Years for
Electronic Document Review Software and Implementation.
6. Approval of Amendment No. 2 to Contract No. C20175305A With AECOM Technical
Services, Inc. to Extend the Contract three and half years through June 30, 2027 for Sea
Level Rise Adaptation Plan Development; CEQA — Addendum to the Comprehensive Plan
EIR, approved June 5, 2023.
7. Approval of Amendment Number 1 to Contract Number C23183770 with Townsend Public
Affairs, Inc. to Extend Term for an Additional Year of Service (first of four (4) annual
options to renew) for State and Federal Legislative Advocacy and Grant Consulting and
Regular Meeting December 04, 2023
Materials submitted after distribution of the agenda packet are available for public inspection
at www.CityofPaloAlto.org/agendas.
Compliance Services - CEQA Status — Not a Project
8. Adoption of an Ordinance Amending Chapter 2.30 (Contracts and Purchasing Procedures)
and Chapter 2.37 (Business Tax) of the Palo Alto Municipal Code to Correct Clerical
Errors and Clarify Procedures for Administering the Business Tax. CEQA Status -- Not a
project.
CITY MANAGER COMMENTS (6:55 - 7:10 PM)
BREAK (5-10 MINUTES)
ACTION ITEMS (Item 9: 7:20 - 7:30 PM. Item 10: 7:30 - 8:45 PM. Item 11: 8:45 - 9:30 PM. Item
12: 9:30 - 10:15 PM)
Include: Report of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Report of Officials, Unfinished
Business and Council Matters.
9. Adoption of a Resolution for Weeds to be Declared a Public Nuisance and Setting
February 26, 2024 for a Public Hearing for Objections to the Proposed Weed Abatement.
10. Adoption of an Ordinance Amending Palo Alto Municipal Code (PAMC) Section
18.42.160 (Safe Parking) to Permanently Establish the Congregation -Based Safe Parking
Program and Establishing Regulations Related to Safe Parking, Including a Maximum
Number of Vehicles Per Night on Each Site; and Consideration of options to explore
expansion of Safe Parking
11. Colleague's Memo - Adjustment to City Council Compensation
12. Colleague's Memo - Palo Alto Public Art Commission Restoration to Seven Members
ADJOURNMENT
INFORMATION REPORTS
Information reports are provided for informational purposes only to the Council and the public but are not listed for action
during this meeting's agenda.
13. Property Agreements Entered into by City Manager Under Palo Alto Municipal Code
Section 2.30.210(h) and Reported Per Section Code 2.30.710(b) for Fiscal Year 2023
OTHER INFORMATION
Standing Committee Meetings this week
Regular Meeting December 04, 2023
Materials submitted after distribution of the agenda packet are available for public inspection
at www.CityofPaloAlto.org/agendas.
Rail Committee December 5, 2023
Finance Committee December 5, 2023
Public Comment Letters
Schedule of Meetings
Regular Meeting December 04, 2023
Materials submitted after distribution of the agenda packet are available for public inspection
at www.CityofPaloAlto.org/agendas.
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CLICK HERE TO JOIN Meeting ID: 362-027-238 Phone: 1-669-900-6833
Americans with Disability Act (ADA) It is the policy of the City of Palo Alto to offer its public
programs, services and meetings in a manner that is readily accessible to all. Persons with
disabilities who require materials in an appropriate alternative format or who require auxiliary
aids to access City meetings, programs, or services may contact the City's ADA Coordinator at
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accommodations must be submitted at least 24 hours in advance of the meeting, program, or
service.
Regular Meeting December 04, 2023
Materials submitted after distribution of the agenda packet are available for public inspection
at www.CityofPaloAlto.org/agendas.
Item 1
Item 1 Staff Report
City Council
Staff Report
From: City Manager
CITY O F Report Type: STUDY SESSION
PALO Lead Department: City Manager
ALTO Meeting Date: December 4, 2023
Report #:2310-2175
TITLE
Presentation of the 2023 Annual Community Survey Results
RECOMMENDATION
Staff recommends that the City Council receive the Report of Results for the 2023 City of Palo
Alto Community Survey by Polco/National Research Center, Inc (Polco).
BACKGROUND
Since 2003, the City has annually or biennially conducted a community survey to gain insights
into residents' perspectives about the community, including local amenities, services, public
trust, resident participation, and other aspects of the community. Survey information is used to
support budgeting, land use and strategic planning, and communication efforts with the
community. This report summarizes the latest survey conducted starting August 11, 2023,
through September 24, 2023.
ANALYSIS
The City takes pride in delivering outstanding programs and services to the community. An
essential gauge of community satisfaction is through polling. The data obtained from these
surveys serves as a valuable reference point for setting City Council priorities. City staff utilizes
this information to assess programs, services and shaping performance metrics during the
annual budget process.
The National Community Survey is one of several methods employed to engage the community
and evaluate the perceived quality of City services. This year's response rate was 17%, totaling
603 responses —an improvement from last year's 398 responses. While historically responses
have hovered around 750, or about 23%, this year's 17% response rate, although lower,
remains statistically significant. It also aligns with the typical range observed in other
jurisdictions, which falls between a 12% to 20% response rate. Following last year's historically
low numbers, the City implemented a few changes to enhance participation. These changes
included adjusting survey timing to avoid summer and winter breaks, providing multiple
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translation options (Simplified Chinese and Spanish), and implementing improvements to the
online survey format.
A few highlights in the Key Findings section based on respondent perspectives of the report are
provided below, as well as a summary of notable circumstances that may have affected the
results.
Palo Alto residents continue to rate their quality of life highly.
• About 9 in 10 residents rated Palo Alto, as well as their neighborhood, as an excellent or
good place to live. More than 8 in 10 residents highly rated the overall quality of life in
Palo Alto, the city as a place to work, and the city as a place to raise children. These
ratings were on par with previous years except for Palo Alto as a place to work, which
was rated higher in 2023 than 2022. This rating was also higher than the national
benchmark.
• More than 7 in 10 residents gave high marks to the city as a place to visit, which was
similar to previous years.
• More than half of residents rated Palo Alto as a place to retire as excellent or good. This
rating was higher in 2023 compared to 2022.
• While fewer residents in 2023 indicated that they were likely to remain in Palo Alto for
the next five years (77% very or somewhat likely), this rating remained similar to the
national benchmark.
• More than three-quarters of residents indicated that they would recommend living in
the city to someone who asked, which was similar to previous years and the national
benchmark.
• Nine in 10 residents would recommend Palo Alto's libraries to friends, on par with
previous years.
While residents were highly satisfied with many City services, they indicate there were areas
for improvement with utilities.
• At least 9 in 10 residents gave excellent or good ratings to fire emergency services, Palo
Alto open space, City parks, public library services (e.g., hold requests, storytimes, teen
events, bookclubs), library facilities (buildings, computer equipment, accessibility),
ambulance or emergency medical services, and the variety of library materials (books, e -
books, streaming, databases, audiobooks). These ratings were similar to those given in
previous years. Palo Alto open space was rated much higher than the national
benchmark, and City parks were rated higher than the benchmark.
• More than 8 in 10 survey respondents positively rated sewer services, refuse collection
(garbage, recycling, yard waste, and e -waste), drinking water, utility payment options,
recreation centers or facilities, police services, the preservation of natural areas (open
space, farmlands, and greenbelts), recreation programs or classes, and art programs and
theater. All ratings were similar when compared to 2022, except for recreation centers
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or facilities (higher in 2023), and art programs and theater (lower in 2023). Drinking
water, recreation centers or facilities, utility payment options, recreation centers, and
the preservation of natural areas were all rated higher than the national benchmarks.
• More than 8 in 10 residents positively rated the reliability of utility services and utilities
online customer self-service features, both on par with previous years.
• A number of utility -related questions were rated lower in 2023 compared to 2022,
including community value received from the City owning and operating its own
municipal utility services (79% excellent or good), speed of response after contacting
Utilities department staff (72%), value of Palo Alto Utilities' customer communications
(72%), working hard to keep utilities prices competitive (56%), and the affordability of
utility services (51%).
Several unprecedented natural events and gas price hikes made 2023 a challenging year for its
customers. The City purchases natural gas at market prices and passes that cost through to
customers each month. Last winter market prices in the Western US spiked to unprecedented
levels and customers experienced very high bills for December and January usage. State and
federal investigations regarding the price spikes are underway. In September 2023, Council
approved a change in the gas purchasing strategy for the upcoming winter to include insurance
which will provide some mitigation against any unanticipated price spikes.
Additionally, low amounts of hydroelectric generation during the drought, increased
transmission costs related to wildfires and the need to accommodate more renewable energy
projects in the West, and Palo Alto's climate -forward programs such as grid modernization all
put upward pressure on electric rates. Nonetheless, Palo Alto continues to offer competitive
electric rates, 25-50% below PG&E, depending on usage and rate class.
Ratings for Palo Alto government are on the rise.
• More than 6 in 10 residents gave Palo Alto high marks for treating residents with
respect, being honest, treating all residents fairly, and informing residents about issues
facing the community.
• Nearly 6 in 10 rated the value of services for the taxes paid to Palo Alto and the City
being open and transparent to the public as excellent or good. All other aspects of
government performance were positively rated by at least half of residents.
• Most aspects of government performance were rated higher in 2023 compared to 2022.
These aspects included being honest, treating all residents fairly, informing residents
about issues facing the community, the value of services for the taxes paid to Palo Alto,
the job Palo Alto does at welcoming resident involvement, and the overall direction that
Palo Alto is taking. All other aspects were on par with previous years.
• Where benchmark comparisons were available, Palo Alto ranked similar to the national
benchmarks.
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Community engagement is an ongoing priority of the City, not only in receiving feedback and
listening to concerns, but also communicating important information out in a timely manner.
The City does this through various engagement strategies from leveraging its virtual platforms
like the City's website and social media channels, to community newsletters and Council
meetings. In the last year, the City brought back in -person Town Hall meetings. Hosted
quarterly by different neighborhoods in Palo Alto, the meetings have been well received and
attended.
Issues related to affordable housing and cost of living remain a concern for residents, but
other community characteristics are highly rated.
• Fewer than 1 in 10 residents positively rated the cost of living in Palo Alto, similar to
previous years and much lower than the national benchmark.
• About in 1 in 10 survey respondents rated the availability of affordable quality housing
as excellent or good, similar to previous years and lower than the national benchmark.
• About one -quarter of residents gave high marks to the variety of housing options in the
city, similar to previous years and lower than the national benchmark.
• Many community characteristics were ranked higher than comparison communities
across the nation, including ease of walking in Palo Alto (80% excellent or good), ease of
travel by bicycle (77%), opportunities to attend cultural/arts/music activities (72%),
shopping opportunities (69%), and employment opportunities (62%).
• Compared to 2022, the availability of affordable quality mental health care (38%
excellent or good) and ease of travel by public transportation (32%) were rated higher in
2023.
Palo Alto continues to face challenges regarding the cost of living, particularly in terms of the
availability of affordable housing. When comparing with other Bay Area cities in the categories
of Housing Variety and Availability of Affordable Quality Housing, the positive percentages were
similar, at 26% and 11%, respectively.
Also noteworthy is the higher rating in ease of travel by public transportation. In March of 2023
we initiated a new public transportation service, the Palo Alto Link, which provides coverage
and service for all residents in Palo Alto. The shift in public sentiment towards public
transportation in Palo Alto, coinciding with the introduction of the Palo Alto Link, can be
attributed to several factors related to the service.
The attached report includes information on trends over time, geographic and demographic
comparisons, national benchmark comparisons, and verbatim responses to open-ended
questions. Also, included for awareness in Attachment B is a Bay Area benchmark comparison
in areas where information was available.
FISCAL/RESOURCE IMPACT
Funding for the Polco contract was approved in the FY 2024 budget. No additional funding is
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requested at this time.
The 2023 Palo Alto Community Survey process is a community engagement tool that helps the
City Council and City staff understand community perspectives on current services and
programs, as well as unmet needs and priorities. Staff continues to implement the existing
community engagement workplan and in early 2024, staff plans to review with Council, planned
community engagement efforts implementing the Council priority workplans.
ENVIRONMENTAL REVIEW
Council action on this item is not a project as defined by CEQA because the Community Survey
is a continuing administrative or maintenance activity. CEQA Guidelines section 15378(b)(2).
ATTACHMENTS
Attachment A: Palo Alto Community Survey 2023 Report of Results
Attachment B: 2023 Palo Alto Bay Area Benchmark Comparisons
APPROVED BY:
Ed Shikada, City Manager
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Item 1
Attachment A - Palo Alto
Community Survey 2023
Report of Results
CITY OF PALO ALTO COMMUNITY SURVEY
2023
Report of Results
October 2023
POICO NRC 8001 Terrace Ave Middleton, WI 53562
info.polco.us • 608-709-8683
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City of Palo Alto Community Survey
Contents
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
DetailedSurvey Methods....................................................................................................................... 3
SurveyInformation.......................................................................................................................................3
SurveyValidity...............................................................................................................................................
3
Selecting Survey Recipients.........................................................................................................................
4
Survey Administration and Response.........................................................................................................
7
ConfidenceIntervals.....................................................................................................................................
7
Survey Processing (Data Entry)...................................................................................................................
8
SurveyData Weighting.............................................................................................................................8
Survey Data Analysis and Reporting.........................................................................................................10
TrendsOver Time.......................................................................................................................................10
Geographic and Demographic Comparisons...........................................................................................11
National Benchmark Comparisons...........................................................................................................11
ComparisonData....................................................................................................................................11
Interpretingthe Results..........................................................................................................................11
KeyFindings........................................................................................................................................13
Palo Alto residents continue to rate their quality of life highly...............................................................13
While many City services are rated similar to or higher than the benchmarks, residents indicate there
are areas for improvement with utilities...................................................................................................13
Aspects of Palo Alto government performance are on the rise..............................................................14
Issues related to affordable housing and cost of living remain a concern for residents, but other
community characteristics are highly rated.............................................................................................14
AppendixA: Results Tables.................................................................................................................15
Appendix B: Verbatim Responses to Open-ended Questions from Probability Survey ........................86
86
Appendix C: Results to Open Participation Survey............................................................................113
Appendix D: Verbatim Responses to Open-ended Questions from Open Participation Survey..........137
AppendixE: Survey Materials............................................................................................................144
Report of Results
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City of Palo Alto Community Survey
Detailed Survey Methods
Survey Information
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
The 2023 Palo Alto Community Survey was conducted by Polco/National Research Center, Inc. (NRC).
Results offer insight into residents' perspectives about the community as a whole, including local
amenities, services, public trust, resident participation, and other aspects of the community in order to
support budgeting, land use and strategic planning, and communication with residents. Resident
demographic characteristics permit comparison to the Census and American Community Survey
estimates, and geographic location allows comparison of results for different subgroups of residents.
The City of Palo Alto funded this research. Please contact Lupita Alamos, Assistant to the City
Manager, City of Palo Alto, at Lupita.Alamos@cityofpaloalto.org, if you have any questions about the
survey.
Survey Validity
The question of survey validity has two parts: 1) how can a community be confident that the results
from those who completed the questionnaire are representative of the results that would have been
obtained had the survey been administered to the entire population? and 2) how closely do the
perspectives recorded on the survey reflect what residents really believe or do?
To answer the first question, the best survey research practices were used for the resources spent to
ensure that the results from the survey respondents reflect the opinions of residents in the entire
community. These practices include:
• Using a mail-out/mail-back methodology, which typically gets a higher response rate than phone for
the same dollars spent. A higher response rate lessens the worry that those who did not respond
are different than those who did respond.
• Selecting households at random within the community to receive the survey to ensure that the
households selected to receive the survey are representative of the larger community.
• Over -sampling multi -family housing units to improve response from hard -to -reach respondents.
• Selecting the respondent within the household using an unbiased sampling procedure; in this case,
the "birthday method." The cover letter included an instruction requesting that the respondent in the
household be the adult (18 years old or older) who most recently had a birthday, irrespective of year
of birth.
• Contacting potential respondents three times to encourage response from people who may have
different opinions or habits than those who would respond with only a single prompt.
• Inviting response in a compelling manner (using appropriate letterhead/logos and a signature of a
visible leader) to appeal to recipients' sense of civic responsibility.
• Providing a pre -addressed, postage -paid return envelope.
• Weighting the results to reflect the demographics of the population.
The answer to the second question about how closely the perspectives recorded on the survey reflect
what residents really believe or do is more complex. Resident responses to surveys are influenced by a
variety of factors. For questions about service quality, residents' expectations for service quality play a
role as well as the "objective" quality of the service provided, the way the resident perceives the entire
community (that is, the context in which the service is provided), the scale on which the resident is
asked to record their opinion and, of course, the opinion, itself, that a resident holds about the service.
Similarly a resident's report of certain behaviors is colored by what he or she believes is the socially
desirable response (e.g., reporting tolerant behaviors toward "oppressed groups," likelihood of voting
Report of Results
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City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
for a tax increase for services to poor people, use of alternative modes of travel to work besides the
single occupancy vehicle), their memory of the actual behavior (if it is not a question speculating about
future actions, like a vote), their confidence that they can be honest without suffering any negative
consequences (thus the need for anonymity) as well as the actual behavior itself.
How closely survey results come to recording the way a person really feels or behaves often is
measured by the coincidence of reported behavior with observed current behavior (e.g., driving habits),
reported intentions to behave with observed future behavior (e.g., voting choices) or reported opinions
about current community quality with objective characteristics of the community (e.g., feelings of
safety correlated with rates of crime). There is a body of scientific literature that has investigated the
relationship between reported behaviors and actual behaviors. Well-conducted surveys, by and large, do
capture true respondent behaviors or intentions to act with great accuracy. Predictions of voting
outcomes tend to be quite accurate using survey research, as do reported behaviors that are not about
highly sensitive issues (e.g., family abuse or other illegal or morally sanctioned activities). For self -
reports about highly sensitive issues, statistical adjustments can be made to correct for the
respondents' tendency to report what they think the "correct" response should be.
Research on the correlation of resident opinion about service quality and "objective" ratings of service
quality vary, with some showing stronger relationships than others. NRC's own research has
demonstrated that residents who report the lowest ratings of street repair live in communities with
objectively worse street conditions than those who report high ratings of street repair (based on road
quality, delay in street repair, number of road repair employees). Similarly, the lowest rated fire services
appear to be "objectively" worse than the highest rated fire services (expenditures per capita, response
time, "professional" status of firefighters, breadth of services and training provided). Resident opinion
commonly reflects objective performance data but is an important measure on its own. NRC principals
have written, "If you collect trash three times a day but residents think that your trash haul is lousy, you
still have a problem."
Selecting Survey Recipients
"Sampling" refers to the method by which households were chosen to receive the survey. All
households within the City of Palo Alto were eligible to participate in the survey. A list of all households
within the zip codes serving Palo Alto was purchased from Go -Dog Direct based on updated listings
from the United States Postal Service. Since some of the zip codes that serve Palo Alto households
may also serve addresses that lie outside of the community, the exact geographic location of each
housing unit was compared to community boundaries using the most current municipal boundary file
(updated on a quarterly basis) and addresses located outside of Palo Alto boundaries were removed
from consideration. Each address identified as being within City boundaries was further identified as
being within one of six areas.
To choose the 3,600 survey recipients, a systematic sampling method was applied to the list of
households previously screened for geographic location. Systematic sampling is a procedure whereby
a complete list of all possible households is culled, selecting every Nth one, giving each eligible
household a known probability of selection, until the appropriate number of households is selected.
Multi -family housing units were selected at a higher rate as residents of this type of housing typically
respond at lower rates to surveys than do those in single-family housing units. Figure 1 displays a map
of the households selected to receive the survey. In general, because of the random sampling
techniques used, the displayed sampling density will closely mirror the overall housing unit density
(which may be different from the population density). While the theory of probability assumes no bias
in selection, there may be some minor variations in practice (meaning, an area with only 15% of the
housing units might be selected at an actual rate that is slightly above or below that).
Report of Results
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City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
An individual within each household was selected using the birthday method. The birthday method
selects a person within the household by asking the "person whose birthday has most recently passed"
to complete the questionnaire. The underlying assumption in this method is that day of birth has no
relationship to the way people respond to surveys. This instruction was contained in the cover letter
accompanying the questionnaire.
In addition to the scientific, random selection of households, a link to an online open participation
survey was publicized and posted to the City of Palo Alto website. This opt -in survey was identical to
the scientific survey and open to all City residents. Results from the open participation survey are
separate from the address -based survey and can be found in Appendix C: Results to Open Participation
Survey.
Report of Results
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City of Palo Alto Community Survey
Figure 1: Location of Survey Recipients by Area
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
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0 2.5 5
Survey Recipients in Palo Alto, CA Miles
• In Area 1 • In Area 3 • In Area 5 Area 1 — Area 3 Area 5 General Palo Alto/No Area N
• In Area 2 • In Area 4 • In Area 6 Area 2 Area 4 Area 6
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City of Palo Alto Community Survey
Survey Administration and Response
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
Selected households received mailings beginning on August 11, 2023. All 3,600 households received
three notifications in the mail. The first mailing was a postcard announcing the upcoming survey with a
link and QR code to complete the survey online. The next mailing contained a letter from the City
Manager inviting the household to participate, a paper questionnaire, and a postage -paid return
envelope. Third final mailing was a reminder postcard. The second and third mailings also asked
respondents not to complete the survey a second time.
The online survey was available in English, Spanish, and Simplified Chinese. The paper survey was
available in English only, though it requested by a resident, the City mailed out a paper copy in any
language requested. All mailings included a URL through which the residents could choose to respond
online, along with instructions on how to access the survey in Spanish or Simplified Chinese.
Completed surveys were collected over six weeks. The online open participation survey was available
to residents beginning September 8, 2023 and remained open through September 24, 2023.
About 4% of the 3,600 surveys mailed were returned because the housing unit was vacant or the postal
service was unable to deliver the survey as addressed. Of the remaining 3,469 households that received
the survey, 603 completed the survey, providing an overall response rate of 17%. Of the 603 completed
surveys, 323 were completed online. Three surveys were completed in Simplified Chinese. Additionally,
responses were tracked by geographic subarea; response rates by area ranged from 13% to 27%. The
response rates were calculated using AAPOR's response rate #21 for mailed surveys of unnamed
persons. Additionally, 93 residents completed the online opt -in survey.
Confidence Intervals
It is customary to describe the precision of estimates made from surveys by a "level of confidence" and
accompanying "confidence interval" (or margin of error). A traditional level of confidence, and the one
used here, is 95 percent. The 95 percent level of confidence can be any size and quantifies the
sampling error or imprecision of the survey results because some residents' opinions are relied on to
estimate all residents' opinions.2
The margin of error or confidence interval for the City of Palo Alto survey is no greater than plus or
minus four percentage points around any given percent reported for the entire sample (603 completed
surveys).
For subgroups of responses, the margin of error increases because the number of responses for the
subgroup is smaller. For subgroups of approximately 100 respondents, the margin of error is plus or
minus 10 percentage points. For each of the six areas within Palo Alto, the margin of error rises to
approximately plus or minus 13 percentage points since number of responses were 81 for Area 1, 123
for Area 2, 86 for Area 3, 121 for Area 4, 57 for Area 5 and 135 for Area 6. The margin of error for the six
1 See AAPOR's Standard Definitions for more information:
http://www.aapor.org/Standards- Ethics/Standard- Definitions- (1) .aspx
2 A 95 percent level of confidence indicates that for every 100 random samples of this many residents, 95 of the confidence
intervals created will include the "true" population response. This theory is applied in practice to mean that the "true" perspective
of the target population lies within the confidence interval created for a single survey. For example, if 75 percent of residents rate a
service as "excellent" or "good," then the 4 percent margin of error (for the 95 percent level of confidence) indicates that the range
of likely responses for the entire community is between 71 percent and 79 percent. This source of uncertainty is called sampling
error. In addition to sampling error, other sources of error may affect any survey, including the nonresponse of residents with
opinions different from survey responders. Differences in question wording, order, translation and data entry, as examples, can
lead to somewhat varying results.
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City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
rer 2023
Report of Results
areas within Palo Alto is based off the smallest number of returned surveys per area; thus margin of
error was calculated using the number of returned surveys from Area 5 (57).
able 1: Survey Response Rates
Number mailed
Undeliverable
Eligible
Returned
Response rate
Area 1
360
57
303
81
27%
Area 2
649
6
643
123
19%
Area 3
449
41
408
86
21%
Area 4
L 748
0
748
121
16%
Area 5
348
0
348
57
16%
Area 6
L 1,046
27
1,019
135
13%
__
Overall 3,600
131 3,469 603 17%
Survey Processing (Data Entry)
Upon receipt, completed surveys were assigned a unique identification number. Additionally, each
survey was reviewed and "cleaned" as necessary. For example, a question may have asked a
respondent to pick two items out of a list of five, but the respondent checked three; in this case, NRC
would use protocols to randomly choose two of the three selected items for inclusion in the dataset.
All surveys then were entered twice into an electronic dataset; any discrepancies were resolved in
comparison to the original survey form. Range checks as well as other forms of quality control were
also performed.
NRC uses Polco, an online public engagement tool designed primarily for local governments, to collect
online survey data. The Polco platform includes many features of online survey tools, but also includes
elements tailored to the civic environment. For example, like NRC's mailed surveys, surveys on Polco
are presented with the City name, logo (or other image) and a description, so residents understand who
is asking for input and why. Optionally, Polco can also verify respondents with local public data to
ensure respondents are residents or voters. More generally, an advantage of online programming and
data gathering is that it allows for more rigid control of the data format, making extensive data cleaning
unnecessary.
Survey Data Weighting
Upon completion of data collection for both the scientific (probability) and nonscientific open
participation online opt -in (non -probability) surveys, the demographics of each dataset were separately
compared to those found in the 2020 Census and 2021 American Community Survey estimates for
adults in the City of Palo Alto. The primary objective of weighting survey data is to make the survey
respondents reflective of the larger population of the community. Both survey datasets were weighted
independently to best match the Census. The characteristics used for weighting were housing tenure
(rent or own), housing unit type (attached or detached), sex, and age. No adjustments were made for
design effects. Results for the opt -in survey can be found in Appendix C: Results from Open
Participation Survey.
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Page 8
City of Palo Alto Community Survey
Table 2: Palo Alto, CA 2023 Weighting Table
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
Characteristic
Population Norm
Unweighted Data
Weighted Data
Housing
Rent home
44%
30%
43%
Own home
56%
70%
57%
Detached unit*
59%
68%
59%
Attached unit*
41%
32%
41%
Race and Ethnicity
White
57%
62%
58%
Not white
43%
38%
42%
Not Hispanic
94%
96%
95%
Hispanic
6%
4%
5%
Sex and Age
Female
52%
48%
52%
Male
48%
52%
48%
18-34 years of age
24%
7%
23%
35-54 years of age
35%
30%
34%
55+ years of age
41%
63%
43%
Females 18-34
11%
3%
11%
Females 35-54
18%
15%
17%
Females 55+
23%
30%
24%
Males 18-34
13%
4%
13%
Males 35-54
17%
15%
17%
Males 55+
18%
34%
18%
Area
Area 1
13%
13%
12%
Area 2
19%
20%
21%
Area 3
13%
14%
13%
Area 4
19%
20%
20%
Area 5
9%
9%
10%
Area 6
27%
22%
24%
* U.S. Census Bureau ACS 2021 5 -year estimates
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Item 1
City of Palo Alto Community Survey Attachment A- Palo Alto
Community Survey 2023
er 2023
Report of Results
Survey Data Analysis and Reporting
The survey dataset was analyzed using the Statistical Package for the Social Sciences (SPSS). For the
most part, the percentages presented in the reports represent the "percent positive." The percent
positive is the combination of the top two most positive response options (i.e., "excellent" and "good,"
"very safe" and "somewhat safe," "essential" and "very important," etc.), or, in the case of resident
behaviors/participation, the percent positive represents the proportion of respondents indicating "yes"
or participating in an activity at least once a month.
On many of the questions in the survey respondents may answer "don't know." The proportion of
respondents giving this reply is shown in the full set of responses included in Appendix A. However,
these responses have been removed from the analyses presented in the reports. In other words, the
tables and graphs display the responses from respondents who had an opinion about a specific item.
When a table for a question that only permitted a single response does not total to exactly 100%, it is
due to the common practice of percentages being rounded to the nearest whole number.
Trends Over Time
Trend tables display trends over time, comparing the 2023 ratings for the City of Palo Alto to the 12
previous iterations of survey results (going back to 2010) and displaying 2003 data, the year when
surveying started.
Trend data for Palo Alto represent important comparison data and should be examined for
improvements or declines. Deviations from stable trends over time, especially, represent opportunities
for understanding how local policies, programs or public information may have affected residents'
opinions.
Meaningful differences between survey years have been noted within the following tables as being
"higher" or "lower" if the differences are greater than approximately six percentage points3 between the
2023 and 2022 surveys; otherwise, the comparisons between 2023 and 2022 are noted as being
"similar." When comparing results over time, small differences (those with less than a 6 percent
difference compared to 2022) are more likely to be due to random variation (attributable to chance over
real change), while larger differences (those greater than 6 percent compared to 2021) may be due to a
real shift in resident perspective. However, it is often wise to continue to monitor results over a longer
period of time to rule out random variation due to chance in the sampling process. Sometimes small
changes in question wording can explain changes in results as well.
3 While the percentages are reported as rounded whole numbers, meaningful differences are identified based on unrounded
percentages with decimals in place.
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City of Palo Alto Community Survey
Geographic and Demographic Comparisons
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
The geographic comparison tables on the following pages display differences in opinion of survey
respondents by the six geographic subareas. Demographic comparisons display differences in opinion
of survey respondents by race/ethnicity and sex. Responses have been summarized to show only the
proportion of respondents giving a certain answer; for example, the percent of respondents who rated
the quality of life as "excellent" or "good," or the percent of respondents who participated in an activity
at least once. It should be noted that when a table that does include all responses (not a single
number) for a question that only permitted a single response does not total to exactly 100%, it is due to
the common practice of percentages being rounded to the nearest whole number.
The subgroup comparison tables contain the crosstabulations of survey questions by geographic area.
Chi-square or ANOVA tests of significance were applied to these breakdowns of survey questions. A "p -
value" of 0.05 or less indicates that there is less than a 5% probability that differences observed
between groups are due to chance; or in other words, a greater than 95% probability that the
differences observed in the selected categories of the sample represent "real" differences among those
populations. As subgroups vary in size and each group (and each comparison to another group) has a
unique margin of error, statistical testing is used to determine whether differences between subgroups
are statistically significant.
Each column in the following tables is labeled with a letter for each subgroup being compared. The
"Overall" column, which shows the ratings for all respondents, also has a column designation of "(A)",
but no statistical tests were done for the overall rating.
For each pair of subgroup ratings within a row (a single question item) that has a statistically
significant difference, an uppercase letter denoting significance is shown in the cell with the larger
column proportion. The letter denotes the subgroup with the smaller column proportion from which it is
statistically different. Subgroups that have no uppercase letter denotation in their column and that are
also not referred to in any other column were not statistically different.
National Benchmark Comparisons
Comparison Data
NRC's database of comparative resident opinion is comprised of resident perspectives gathered in
surveys from over 600 communities whose residents evaluated the same kinds of topics as on the Palo
Alto Community Survey. The surveys gathered for NRC's database include data from communities that
have been conducted by NRC, as well as citizen surveys unaffiliated with NRC. The comparison
evaluations are from the most recent survey completed in each community; most communities
conduct surveys every year or in alternating years. NRC adds the latest results quickly upon survey
completion, keeping the benchmark data fresh and relevant, and the comparisons are to jurisdictions
that have conducted a survey within the last five years. The communities in the database represent a
wide geographic and population range. The City of Palo Alto chose to have comparisons made to the
entire database.
Interpreting the Results
Ratings are compared for standard items in questions 1 through 12 when there are at least five
communities in which a similar question was asked. Where comparisons are available, four columns
are provided in the table. The first column is Palo Alto's average rating, converted to a 1 00 -point scale.
The second column is the rank assigned to Palo Alto's rating among communities where a similar
question was asked. The third column is the number of communities that asked a similar question. The
final column shows the comparison of Palo Alto's rating to the benchmark.
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11
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
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Report of Results
Although responses to many of the evaluative questions were made on a four -point scale with 1
representing the best rating and 4 the worst, the benchmarks are calculated on a common scale where
0 is the worst possible rating and 100 is the best possible rating.
In that final column, Palo Alto's results are noted as being "higher" than the benchmark, "lower" than the
benchmark, or "similar" to the benchmark, meaning that the average rating given by Palo Alto residents
is statistically similar to or different (greater or lesser) than the benchmark. More extreme differences
are noted as "much higher" or "much lower." A rating is considered "similar" if it is within the standard
range of 10 points; "higher" or "lower" if the difference between Palo Alto's rating and the benchmark is
greater than the standard range but less than twice the standard range; and "much higher" or "much
lower" if the difference between Palo Alto's rating and the benchmark is higher or lower by more than
twice the standard range. Where benchmark ratings were not available, "NA" indicates that this
information is not applicable (these were questions specific to Palo Alto and not asked in other
communities).
The 1 00 -point scale is not a percent. It is a conversion of responses to an average rating. Each
response option is assigned a value that is used in calculating the average score. For example, "very
good"= 100, "good"= 75, "neither good nor bad"= 50, "bad"= 25, and "very bad"= 0. If everyone reported
"very good," then the average rating would be 100 on the 1 00 -point scale. Likewise, if all respondents
gave a "very bad" rating, the result would be 0 on the 1 00 -point scale. If half the respondents gave a
score of "very good" and half gave a score of "very bad," the average would be 50, in the middle of the
scale (like the center post of a teeter totter) or "neither good nor bad." An example of how to convert
survey frequencies into an average rating appears below.
Table 3: Example of Convertina Responses to the 100 -point Scale
How do you rate the community as a place to live?
Total Step 2:
Total with Stpe 1 • Remove without g Assi n Stp 3• St
e 4• Sum to
p
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Page 12
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
Key Findings
Palo Alto residents continue to rate their quality of life highly.
• About 9 in 10 residents rated Palo Alto, as well as their neighborhood, as an excellent or good
place to live. More than 8 in 10 residents highly rated the overall quality of life in Palo Alto, the
city as a place to work, and the city as a place to raise children. These ratings were on par with
previous years except for Palo Alto as a place to work, which was rated higher in 2023 than
2022. This rating was also higher than the national benchmark.
• More than 7 in 10 residents gave high marks to the city as a place to visit, which was similar to
previous years.
• More than half of residents rated Palo Alto as a place to retire as excellent or good. This rating
was higher in 2023 compared to 2022.
• While fewer residents in 2023 indicated that they were likely to remain in Palo Alto for the next
five years (77% very or somewhat likely), this rating remained similar to the national benchmark.
• More than three-quarters of residents indicated that they would recommend living in the city to
someone who asked, which was similar to previous years and the national benchmark.
• Nine in 10 residents would recommend Palo Alto's libraries to friends, on par with previous
years.
While residents were highly satisfied with many City services, they
indicate there are areas for improvement with utilities.
At least 9 in 10 residents gave excellent or good ratings to fire emergency services, Palo Alto
open space, City parks, public library services (e.g., hold requests, storytimes, teen events,
bookclubs), library facilities (buildings, computer equipment, accessibility), ambulance or
emergency medical services, and the variety of library materials (books, e -books, streaming,
databases, audiobooks). These ratings were similar to those given in previous years. Palo Alto
open space was rated much higher than the national benchmark, and City parks were rated
higher than the benchmark.
More than 8 in 10 survey respondents positively rated sewer services, refuse collection
(garbage, recycling, yard waste, and e -waste), drinking water, utility payment options, recreation
centers or facilities, police services, the preservation of natural areas (open space, farmlands,
and greenbelts), recreation programs or classes, and art programs and theater. All ratings were
similar when compared to 2022, except for recreation centers or facilities (higher in 2023), and
art programs and theater (lower in 2023). Drinking water, recreation centers or facilities, utility
payment options, recreation centers, and the preservation of natural areas were all rated higher
than the national benchmarks.
• More than 8 in 10 residents positively rated the reliability of utility services and utilities online
customer self-service features, both on par with previous years.
• A number of utility -related questions were rated lower in 2023 compared to 2022, including
community value received from the City owning and operating its own municipal utility services
(79% excellent or good), speed of response after contacting Utilities department staff (72%),
value of Palo Alto Utilities' customer communications (72%), working hard to keep utilities
prices competitive (56%), and the affordability of utility services (51 %).
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City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
Ratings for Palo Alto government performance are on the rise.
• More than 6 in 10 residents gave Palo Alto high marks for treating residents with respect, being
honest, treating all residents fairly, and informing residents about issues facing the community.
• Nearly 6 in 10 rated the value of services for the taxes paid to Palo Alto and the City being open
and transparent to the public as excellent or good. All other aspects of government
performance were positively rated by at least half of residents.
• Most aspects of government performance were rated higher in 2023 compared to 2022. These
aspects included being honest, treating all residents fairly, informing residents about issues
facing the community, the value of services for the taxes paid to Palo Alto, the job Palo Alto
does at welcoming resident involvement, and the overall direction that Palo Alto is taking. All
other aspects were on par with previous years.
• Where benchmark comparisons were available, Palo Alto ranked similar to the national
benchmarks.
Issues related to affordable housing and cost of living remain a
concern for residents, but other community characteristics are highly
rated.
• Fewer than 1 in 10 residents positively rated the cost of living in Palo Alto, similar to previous
years and much lower than the national benchmark.
• About in 1 in 10 survey respondents rated the availability of affordable quality housing as
excellent or good, similar to previous years and lower than the national benchmark.
• About one -quarter of residents gave high marks to the variety of housing options in the city,
similar to previous years and lower than the national benchmark.
• Many community characteristics were ranked higher than comparison communities across the
nation, including ease of walking in Palo Alto (80% excellent or good), ease of travel by bicycle
(77%), opportunities to attend cultural/arts/music activities (72%), shopping opportunities
(69%), and employment opportunities (62%).
• Compared to 2022, the availability of affordable quality mental health care (38% excellent or
good) and ease of travel by public transportation (32%) were rated higher in 2023.
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City of Palo Alto Community Survey
Appendix A: Results Tables
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
The following pages contain results for each question on the survey, the first set of results includes the
"don't know" responses, followed by results excluding the "don't know" responses (where "don't know"
was an option), trends over time and geographic comparisons. For the questions in the survey where
respondents could answer "don't know," the proportion of respondents giving this reply were not
included for the comparisons over time and by geography. In other words, these tables display the
responses from respondents who had an opinion about a specific item.
For the basic frequencies, the percent of respondents giving a particular response is shown followed by
the number of respondents (denoted with "N="); the number of respondents is specific to each item,
based on the actual number of responses received for the question or question item and based on the
weighted data (weighted responses are rounded to the nearest whole number and may not exactly add
up to the total number of responses). Generally, a small portion of respondents select "don't know" for
most survey items and, inevitably, some items have a larger "don't know" percentage. Comparing
responses to a set of items on the same scale can be misleading when the "don't know" responses
have been included. If two items have disparate "don't know" percentages (2 percent versus 17 percent,
for example), any apparent similarities or differences across the remaining response options may
disappear once the "don't know" responses are removed.
Tables displaying trend data appear only for the years in which the questions were asked. Meaningful
differences between survey years have been noted within the following tables as being "higher" or
"lower" if the differences are greater than approximately six percentage points between the 2023 and
2022 surveys; otherwise, the comparison between 2023 and 2022 are noted as being "similar."
Geographic and demographic comparisons have been provided for questions 1 through 17 (some
questions having multiple, non -scaled responses are not included). Chi-square or ANOVA tests of
significance were applied to these breakdowns of survey questions. A "p -value" of 0.05 or less
indicates that there is less than a 5% probability that differences observed between groups are due to
chance; or in other words, a greater than 95% probability that the differences observed in the selected
categories of the sample represent "real" differences among those populations. As subgroups vary in
size and each group (and each comparison to another group) has a unique margin of error, statistical
testing is used to determine whether differences between subgroups are statistically significant.
Each column in the following tables is labeled with a letter for each subgroup being compared. The
"Overall" column, which shows the ratings for all respondents, also has a column designation of "(A)",
but no statistical tests were done for the overall rating.
For each pair of subgroup ratings within a row (a single question item) that has a statistically
significant difference, an upper case letter denoting significance is shown in the cell with the larger
column proportion. The letter denotes the subgroup with the smaller column proportion from which it is
statistically different. Subgroups that have no upper case letter denotation in their column and that are
also not referred to in any other column were not statistically different.
For example, in Table 8 on page 18, respondents in Area 3 (C) gave significantly higher ratings to the
overall quality of life in Palo Alto than respondents in both Area 4 (D), as denoted by the "D" listed in the
cell of the ratings for Area 3.
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City of Palo Alto Community Survey
Question 1
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Tnhlp a• rn"estion 1 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate each of the following aspects of quality
of life in Palo Alto:
Palo Alto as a place to live
Your neighborhood as a place to live
Excellent
46% N=276
Goj
Fair
Poor
Don't know
0% N=1
Total
43°%o
N=259
8%
N=48
2%
N=12
100%
N=596
49%
N=294
43%
N=253
7%
N=40
1%
N=7
0%
N=2
100%
N=596
Palo Alto as a place to raise children
39%
N=234
30%
N=181
12%
N=71
2%
N=15
16%
N=93
100%
N=593
Palo Alto as a place to work
31%
N=182
34%
N=198
9%
N=55
2%
N=13
24%
N=142
100%
N=591
Palo Alto as a place to visit
32%
N=193
36%
N=213
19%
N=112
6%
N=36
7%
N=39
100%
N=594
Palo Alto as a place to retire
21%
N=125
23%
N=136
21%
N=123
19%
N=113
17%
N=99
100%
N=596
The overall quality of life in Palo Alto
39%
N=230
47%
N=280
11%
N=67
3%
N=15
0%
N=2
100%
N=594
able 5: Question 1 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate each of the following aspects of quality of life in Palo
Alto: Excellent
Palo Alto as a place to live 46% N=276
Your neighborhood as a place to live 50% N=294
Palo Alto as a place to raise children 47% N=234
Palo Alto as a place to work 41% N=182
Palo Alto as a place to visit 35% N=193
Palo Alto as a place to retire 25% N=125
The overall quality of life in Palo Alto 39% N=230
Good
Fair
Poor
Total
43%
N=259
8%
N=48
2%
N=12
100%
N=595
43%
N=253
7%
N=40
1%
N=7
100%
N=594
36%
N=181
14%
N=71
3%
N=15
100%
N=500
44%
N=198
12%
N=55
3%
N=13
100%
N=448
38%
N=213
20%
N=112
7%
N=36
100%
N=555
27%
N=136
25%
N=123
23%
N=113
100%
N=497
47%
N=280
11%
N=67
3%
N=15
100%
N=592
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City of Palo Alto Community Survey
Please rate each of the
Table 6: Question 1 - Historical Results
Percent positive
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
uuicbr 202'
2023 rating
following aspects of quality of
life in Palo Alto: 2003
2010 2011 2012
compared to
2013 2014 2015 2016 2017 2018 2021 2022 2023 2022
92% 95% 92% 91% 91% 89% 88% 88°%) 90% Similar
Palo Alto as a place to live
95%
95%
94%
95%
Your neighborhood as a place
to live
88%
91%
90%
90%
91%
92%
90%
91%
91%
90%
89%
88%
92%
Similar
Palo Alto as a place to raise
children
90%
93%
93%
92%
90%
93%
87%
84%
84%
82%
82%
87%
83%
Similar
Palo Alto as a place to work
NA
87%
89%
88%
89%
86%
87%
82%
82%
80%
82%
79%
85%
Higher
Palo Alto as a place to visit
NA
NA
NA
NA
NA
75%
74%
72%
71%
68%
70%
69%
73%
Similar
Palo Alto as a place to retire
62%
65%
68%
68%
56%
60%
52%
50%
51%
40%
52%
46%
53%
Higher
The overall quality of life in
Palo Alto
92%
93%
94%
92%
94%
91%
91%
88%
85%
89%
84%
88%
86%
Similar
Table 7: Question 1 - Benchmark Comparisons
City of Palo Alto rating
Rank Number of jurisdictions for comparison Comparison to benchmark
Palo Alto as a place to live
78
127
357
Similar
Your neighborhood as a place to live
80
71
319
Similar
Palo Alto as a place to raise children
76
144
360
Similar
Palo Alto as a place to work
74
28
352
Higher
Palo Alto as a place to visit
67
86
316
Similar
Palo Alto as a place to retire
52
268
357
Similar
The overall quality of life in Palo Alto
74
120
374
Similar
Report of Results
Item 1: Staff Report Pg. 22 1 Packet Pg. 27 of 371
agr,
City of Palo Alto Community Survey
Table 8: Question 1 - Geographic Subgroup Results
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Percent rating "excellent" or "good"
Area
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
Overall
(A)
(A)
(B)
(C)
(D)
(E)
(F)
Palo Alto as a place to live
94%
91%
94%
86%
86%
90%
90%
Your neighborhood as a place to live
96%
D
90%
94%
D
86%
97%
D
94%
D
92%
Palo Alto as a place to raise children
80%
82%
92%
D E
80%
76%
85%
83%
Palo Alto as a place to work
86%
83%
86%
84%
77%
88%
85%
Palo Alto as a place to visit
79%
D
73%
79%
D
62%
71%
78%
D
73%
Palo Alto as a place to retire
The overall quality of life in Palo Alto
53%
48%
54%
51%
37%
62%
B E
53%
86%
87%
92%
D
80%
89%
86%
86%
Table 9: Question 1 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity
White alone, not Hispanic Hispanic and/or other race
(A) (B)
91% 89%
95% 88%
B
Sex
Overall
(A)
Female
Male
(A)
(B)
Palo Alto as a place to live
90%
91%
90%
Your neighborhood as a place to live
93%
91%
92%
Palo Alto as a place to raise children
83%
83%
85%
82%
83%
Palo Alto as a place to work
89%
B
80%
85%
84%
85%
Palo Alto as a place to visit
74%
73%
78%
B
69%
73%
Palo Alto as a place to retire
56%
88%
50%
52%
89%
B
54%
83%
53%
86%
The overall quality of life in Palo Alto
84%
Report of Results
Page 18
Item 1: Staff Report Pg. 23 Packet Pg. 28 of 371
City of Palo Alto Community Survey
Question 2
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Table 10: Question 2 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate each of the following characteristics as they
relate to Palo Alto as a whole:
Excellent
Good
49%
N=293
Fair
22%
N=128
Poor
6%
N=35
Don't
know
1%
N=4
Total
100%
N=596
Overall "built environment" of Palo Alto (including overall
design, buildings, parks and transportation systems)
23% N=136
Overall feeling of safety in Palo Alto
42%
N=250
42%
N=249
12%
N=70
4%
N=24
0%
N=1
100%
N=594
Overall quality of natural environment in Palo Alto
41%
N=244
49%
N=292
8%
N=49
1%
N=9
0%
N=3
100%
N=595
Overall health and wellness opportunities in Palo Alto
Residents' connection and engagement with their
community
38%
N=226
41%
N=243
12%
N=71
3%
N=18
6%
N=34
100%
N=593
14%
N=85
42%
N=252
28%
N=164
9%
N=54
6%
N=38
100%
N=593
Table 11: Question 2 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate each of the following characteristics as they relate to Palo
Alto as a whole:
Overall "built environment" of Palo Alto (including overall design,
buildings, parks and transportation systems)
Excellent
23% N=136
Good
50% N=293
Fair
Poor
Total
22%
N=128
6%
N=35
100%
N=592
Overall feeling of safety in Palo Alto
42%
N=250
42°%
N=249
12%
N=70
4%
N=24
100%
N=593
Overall quality of natural environment in Palo Alto
41%
N=244
49%
N=292
8%
N=49
1%
N=9
100%
N=593
Overall health and wellness opportunities in Palo Alto
Residents' connection and engagement with their community
41%
N=226
43%
N=243
13%
N=71
3%
N=18
100%
N=559
15%
N=85
45%
N=252
29%
N=164
10%
N=54
100%
N=555
Report of Results
'age
Item 1: Staff Report Pg. 24 1 Packet Pg. 29 of 371
City of Palo Alto Community Survey
Table 12: Question 2 - Historical Results
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
uuicbr 202'
Please rate each of the following Percent positive 2023 rating
characteristics as they relate to compared to
Palms Alter as a while: 2003 2010 2011 2012 2013 2014 2015 2016 2017 201R 2021 2022 2023 2022
Overall "built environment" of
Palo Alto (including overall
design, buildings, parks and
transportation systems)
NA
NA
NA
NA
NA
67%
63%
59%
65%
62% 76%
72%
72%
Similar
Overall feeling of safety in Palo
Alto
NA
NA
NA
NA
NA
92%
91%
94%
94%
91%
87%
84%
84%
Similar
Overall quality of natural
environment in Palo Alto
NA
84%
84%
88%
83%
88%
86%
84%
89%
87%
90%
88%
90%
Similar
Health and wellness
opportunities in Palo Alto
NA
NA
NA
NA
NA
88%
88%
85%
88%
84%
88%
90%
84%
Lower
Residents' connection and
engagement with their
community
NA
NA
NA
NA
NA
NA
NA
NA NA NA 62% 63%
61% Similar
Table 13: Question 2 - Benchmark Comparisons
City of Palo
Alto rating
Number of jurisdictions for
Rank comparison
54 303
Comparison to
benchmark
Overall "built environment" of Palo Alto (including overall design,
buildings, parks and transportation systems)
Overall feeling of safety in Palo Alto
Overall quality of natural environment in Palo Alto
Overall health and wellness opportunities in Palo Alto
63
Similar
Similar
74
119
346
77
60
312
Similar
74
41
305
Higher
Residents' connection and engagement with their community
55
95
249
Similar
Report of Results
Item 1: Staff Report Pg. 25 1 Packet Pg. 30 of 371
-aye
City of Palo Alto Community Survey
Table 14: Question 2 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Overall "built environment" of Palo Alto (including overall design, buildings, parks and
transportation systems)
Overall feeling of safety in Palo Alto
Overall quality of natural environment in Palo Alto
Overall health and wellness opportunities in Palo Alto
Residents' connection and engagement with their community
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Area
Overall
Area
Area
Area
Area
Area
Area
1
2
3
4
5
6
(A)
(B)
(C)
(D)
(E)
(F)
(A)
78%
78%
73%
59%
75%
73%
72%
D
D
D
D
D
83%
86%
87%
85%
91%
78%
84%
F
89%
92%
87%
90%
91%
90%
90%
89%
87%
86%
79%
96%
77%
84%
F
F
DF
65%
61%
76%
57%
43%
61%
61%
E
E
BDE
E
F
Table 15: Question 2 - Demographic Subgroup Result-
Race/ethnicity
Sex
Overall
White alone, not
Hispanic and/or
Hispanic
other race
Female
Male
Percent rating "excellent" or "good"
(A)
(B)
(A)
(B)
(A)
Overall "built environment" of Palo Alto (including overall4design,buildings,
75%
70%
74%
71%
72%
parks and transportation systems)
87%
83%
81%
89%
84%
Overall feeling of safety in Palo Alto
A
93%
89%
88%
94%
90%
Overall quality of natural environment in Palo Alto
A
90%
78%
84%
84%
84%
Overall health and wellness opportunities in Palo Alto
B
Residents' connection and engagement with their community
63%
58%
61%
62%
61%
Report of Results
Item 1: Staff Report Pg. 26 1 Packet Pg. 31 of 371
City of Palo Alto Community Survey
Question 3
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Table 16: Question 3 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please indicate how likely or unlikely you are to
do each of the following: Very likely
Recommend living in Palo Alto to someone who
asks 40% N=240
Somewhat Somewhat
likely unlikely
36% N=217 13% N=78
Very
unlikely
Don't know
Total
10% N=58
1%
N=5
100%
N=598
Remain in Palo Alto for the next five years
Recommend Palo Alto's libraries to friends
54%
N=321
21%
N=127
12%
N=74
11%
N=63
3%
N=1 5
100%
N=600
57%
N=339
24%
N=142
5%
N=30
4%
N=23
11%
N=64
100%
N=598
Table 17: Question 3 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please indicate how likely or unlikely you are to do each of the
Somewhat
Somewhat
Very
following:
Very likely
likely
unlikely
unlikely
Total
Recommend living in Palo Alto to someone who asks
41%
N=240
37%
N=217
13%
N=78
10%
N=58
100%
N=593
Remain in Palo Alto for the next five years
55%
N=321
22%
N=127
13%
N=74
11%
N=63
100%
N=585
Recommend Palo Alto's libraries to friends
63%
N=339
27%
N=142
6%
N=30
4%
N=23
100%
N=534
Table 18: Question 3 - Historical Results
Please indicate how likely or
Percent positive
2023 rating
unlikely you are to do each of
compared to
the following:
2003
2010
2011
2012
2013
2014
2015
2016
2017
2018
2021
2022
2023
2022
Recommend living in Palo Alto
to someone who asks
NA
90%
91%
92%
89%
86%
80%
72%
75%
73%
74%
75%
77%
Similar
Remain in Palo Alto for the
next five years
NA
83%
87%
87%
87%
83%
80%
75%
76%
78%
78%
84%
77%
Lower
Recommend Palo Alto's
libraries to friends
NA
NA
NA
NA
NA
NA
NA
NA
91%
92%
91%
92%
90%
Similar
Report of Results
Item 1: Staff Report Pg. 27 1 Packet Pg. 32 of 371
City of Palo Alto Community Survey
Table 19: Question 3 - Benchmark Comparisons
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
City of Palo Alto
Number of jurisdictions for
Comparison to
rating
Rank
comparison
benchmark
Recommend living in Palo Alto to someone who
asks
77
229
311
Similar
Remain in Palo Alto for the next five years
77
309
255
Similar
Table 20: Question 3 - Geographic Subgroup Results
Area
Overall
Area 1
Area 2 Area 3
Area 4
Area
5 Area 6
Percent rating "very likely" or "somewhat likely"
(A)
(B)
(C)
(D)
(E)
(F)
(A)
79%
78%
78%
77%
61% 81%
77%
Recommend living in Palo Alto to someone who asks
E
E
E
E
E
84%
78%
86%
73%
69% 73%
77%
Remain in Palo Alto for the next five years
E
D E F
Recommend Palo Alto's libraries to friends
94%
93%
92%
87%
84% 88%
90%
Table 21: Question 3 - Demographic Subgroup Results
L Race/ethnicity
Sex
Overall
White alone, not Hispanic Hispanic and/or other race
Female
_
Male
Percent rating "very likely" or "somewhat likely"
(A) (B)
75% 80%
74% 80%
(A)
77%
77%
(B)
78%
77%
(A)
77%
77%
Recommend living in Palo Alto to someone who asks
Remain in Palo Alto for the next five years
Recommend Palo Alto's libraries to friends
Report of Results
94%
B
86%
90% I 91% ' 90%
Item 1: Staff Report Pg. 28 1 Packet Pg. 33 of 371
,age zi
City of Palo Alto Community Survey
Question 4
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Table 22: Question 4 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate the job you feel the Palo Alto community
does at each of the following.
Making all residents feel welcome
Excellent
21% N=126
Good
39% N=236
Fair
Poor
Don't know
9% N=52
Total
100% N=598
23%
N=138
8%
N=46
Attracting people from diverse backgrounds
Valuing/respecting residents from diverse
backgrounds
Taking care of vulnerable residents (elderly, disabled,
homeless, etc.)
20%
N=122
33%
N=194
21%
N=128
18%
N=110
7%
N=42
100%
N=596
27%
N=160
35%
N=204
22%
N=128
7%
N=44
9%
N=55
100%
N=592
11% N=67
29%
N=170 21%
N=127
18%
N=108 21%
N=124
100%
N=596
Table 23: Question 4 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate the job you feel the Palo Alto community does at each of
1
I
the following.
Excellent
1 Good
Fair
Poor
_ Total
Making all residents feel welcome
23%
N=126
43%
N=23425J
N=138
8%
N=46
100%
LN=546
Attracting people from diverse backgrounds
22%
N=122
35%
N=194 23%
N=128
20%
N=110
100%
N=554
Valuing/respecting residents from diverse backgrounds
30%
N=160
38%
N=204 24%
N=128
8%
N=44
100%
LN=537
Taking care of vulnerable residents (elderly, disabled, homeless, etc.)
14%
N=67
36%
N=170 27%
N=127
23%
N=108
100%
N=472
Table 24: Question 4 - Historical Results
I Percent positive
Please rate the job you feel the Palo Alto community does at each of the following. 2021 2022 2023 2023 rating compared to 2022
Making all residents feel welcome 59% 62% 66% Similar
Attracting people from diverse backgrounds 52% 1 51% 1 57% Higher
Valuing/respecting residents from diverse backgrounds
Taking care of vulnerable residents (elderly, disabled, homeless, etc.)
Report of Results
Oil III Idi
Similar
-aye
Item 1: Staff Report Pg. 29 Packet Pg. 34 of 371
City of Palo Alto Community Survey
Table 25: Question 4 - Benchmark Comparisons
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
City of Palo Alto
rating
Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Making all residents feel welcome
60
135
253
Similar
Attracting people from diverse backgrounds
53
130
250
Similar
Valuing/respecting residents from diverse backgrounds
63
63
251
Similar
Taking care of vulnerable residents (elderly, disabled,
homeless, etc.)
47
157
247
Similar
Table 26: Question 4 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Making all residents feel welcome
Attracting people from diverse backgrounds
Valuing/respecting residents from diverse backgrounds
Taking care of vulnerable residents (elderly, disabled, homeless, etc.)
Percent rating "excellent" or "good"
Making all residents feel welcome
Attracting people from diverse backgrounds
Report of Results
Area 2
(B)
74%
EF
Area
Area 3
(C)
75%
EF
Area 4
(D)
66%
Area 5
(E)
57%
Area 6
(F)
59%
Overall
(A)
66%
Area 1
(A)
67%
61%
E
59%
E
68%
EF
62%
E
41%
50%
57%
70%
E
70%
E
77%
E
69%
E
49%
67%
E
68%
53%
51%
63%
EF
50%
36%
46%
50%
Table 27: Question 4 - Demographic Subgroup Results
Race/ethnicity
White alone, not Hispanic and/or other
Hispanic race
65% 69%
56%
58%
Sex Overall
Female Male
(A) (B)
(A)
66%
67%
66%
62%
52%
A
57%
Item 1: Staff Report Pg. 30
page 25
Packet Pg. 35 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Race/ethnicity
Sex
Overall
White alone, not Hispanic and/or other
Hispanic
race
Female Male
Percent rating "excellent" or "good"
(A)
(B)
(A) (B)
(A)
68%
66%
59%
75%
68%
Valuing/respecting residents from diverse backgrounds
A
Taking care of vulnerable residents (elderly, disabled, homeless,
47%
54%
44%
56%
50%
etc.)
A
Question 5
Table 28: Question 5 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate each of the following characteristics as
they relate to Palo Alto as a whole:
Overall quality of business and service
establishments in Palo Alto
Variety of business and service establishments in
Palo Alto
Vibrancy of downtown/commercial area
Employment opportunities
Shopping opportunities
Excellent
Good
Fair
Poor
Don't know
Total
23%
N=134
49%
N=291
22%
N=129
4%
N=21
2%
N=15
100%
N=590
19%
N=114
37%
N=218
29%
N=173
12%
N=73
2%
N=12
100%
N=589
20%
N=119
43%
N=251
26%
N=152
8%
N=45
4%
N=22
100%
N=590
13%
N=78
28%
N=166
20%
N=120
5%
N=27
34%
N=200
100%
N=591
27%
N=159
41%
N=241
23%
N=133
9%
N=50
1%
N=5
100%
N=589
Cost of living in Palo Alto
1%
N=5
7%
N=41
27%
N=160
65%
N=383
1%
N=4
100%
N=593
Overall image or reputation of Palo Alto
34%
N=201
40%
N=238
19%
N=110
5%
N=28
2%
N=13
100%
N=590
Traffic flow on major streets
8%
N=48
42%
N=250
34%
N=203
15%
N=87
1 %
N=6
100%
N=593
Ease of public parking
17%
N=100
50%
N=298
24%
N=141
8%
N=45
2%
N=9
100%
N=593
Ease of travel by car in Palo Alto
24%
N=142
48%
N=284
21%
N=122
6%
N=33
1%
N=7
100%
N=589
Ease of travel by public transportation in Palo Alto
4%
N=21
19%
N=111
21%
N=125
26%
N=156
30%
N=180
100%
N=594
Ease of travel by bicycle in Palo Alto
28%
N=165
38%
N=224
15%
N=86
5%
N=31
13%
N=79
100%
N=584
Ease of walking in Palo Alto
40%
N=238
39%
N=234
12%
N=71
8%
N=45
1%
N=5
100%
N=592
Report of Results
Page 26
Item 1: Staff Report Pg. 31 Packet Pg. 36 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Please rate each of the following characteristics as
they relate to Palo Alto as a whole:
Variety of housing options
Availability of affordable quality housing
Excellent
Good
Fair
Poor
Don't know
Total
5%
N=28
19%
N=111
29%
N=173
37%
N=221
9%
N=56
100%
N=589
2%
N=13
7%
N=44
14%
N=82
63%
N=372
13%
N=75
100%
N=586
Overall quality of new development in Palo Alto
5%
N=31
23%
N=132
28%
N=167
14%
N=79
30%
N=177
100%
N=586
Availability of paths and walking trails
30%
N=176
40%
N=238
22%
N=131
4%
N=25
4%
N=21
100%
N=591
Fitness opportunities (including exercise classes and
paths or trails, etc.)
Recreational opportunities
28%
N=163
41%
N=243
18%
N=105
3%
N=20
10%
N=57
100%
N=588
27%
N=159
43%
N=253
17%
N=103
4%
N=23
9%
N=52
100%
N=592
Availability of affordable quality mental health care
6%
N=38
11%
N=63
11%
N=65
17%
N=98
55%
N=328
100%
N=591
Opportunities to attend cultural/arts/music activities
26%
N=1 56
41%
N=241
20%
N=121
6%
N=33
7%
N=39
100%
N=590
Table 29: Question 5 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate each of the following characteristics as they relate to
Palo Alto as a whole: Excellent Good Fair Poo T
Overall quality of business and service establishments in Palo Alto 23% N=134 51% N=291 22% N=129 4% N=21 100% !N=576
Variety of business and service establishments in Palo Alto 20% N=1 14 38% N=218 30% N=173 13% N=73 100% N=577
Vibrancy of downtown/commercial area 21% N=119 44% N=251 27% N=152 8% N=45 100% N=567
Employment opportunities 20% N=78 42% N=166 31% N=120 7% N=27 100% N=391
Shopping opportunities 27%± N=159 41% N=241 23% N=133 9% N=50 100% N=583
Cost of living in Palo Alto 1% N=5 7% N=41 27% N=160 65% N=383 100% N=589
Overall image or reputation of Palo Alto 35% N=201 41% N=238 19°%o N=110 5% N=28 100% N=577
Traffic flow on major streets 8% N=48 43% N=250 35°%o N=203 15%° N=87 100% N=588
Ease of public parking 17% N=100 51% N=298 24% N=141 L8%,° N=45 100% N=584
Ease of travel by car in Palo Alto 24%J_N=142 49% N=284 21°/s N=122 6% N=33 100% N=581
Ease of travel by public transportation in Palo Alto 5% N=21 27% N=111 30% N=125 38% N=1 56 100% N=414
Ease of travel by bicycle in Palo Alto 33% N=165 44% N=224 17% N=86 L6°i° N=31 I00% N=505
Ease of walking in Palo Alto 41 % N=238 40% N=234 12% N=71 8%i° N=45 100% N=587
Variety of housing options 5% N=28 21% N=111 32% N=173 41% N=221 100% N=533
Availability of affordable quality housing 3% N=13 9% N=44 �16% N=82 73% N=372 100% N=511
Report of Results
Nage zi
Item 1: Staff Report Pg. 32 Packet Pg. 37 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Please rate each of the following characteristics as they relate to
Palo Alto as a whole:
Overall quality of new development in Palo Alto
Availability of paths and walking trails
Fitness opportunities (including exercise classes and paths or trails,
etc.)
Excellent
Good
Fair
Poor
Total
8%
N=31
32%
N=132
41%
N=167
19%
N=79
100%
N=409
31%
N=176
42%
N=238
23%
N=131
4%
N=25
100%
N=570
31%
N=163
46%
N=243
20%
N=105
4%
N=20
100%
N=531
Recreational opportunities
30%
N=1 59
47%
N=253
19%
N=103
4%
N=23
100%
N=539
Availability of affordable quality mental health care
14%
N=38
24%
N=63
25%
N=65
37%
N=98
100%
N=264
Opportunities to attend cultural/arts/music activities
28%
N=1 56
44%
N=241
22%
N=121
6%
N=33
100%
N=551
Please rate each of the following
Table 30: Question 5 - Historical Results
Percent positive
2023 rating
characteristics as they relate to
Palo Alto as a whole: 2003
Overall quality of business and
service establishments in Palo
Alto NA
2010
2011
2012
2013
2014 2015 2016
NA NA NA
2017
2018
2021
2022
compared to
2023 2022
74% Lower
NA
NA
NA
NA
NA
NA
85%
80%
Variety of business and service
establishments in Palo Alto
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
66%
58%
58%
Similar
Vibrancy of
downtown/commercial areas
NA
NA
NA
NA
NA
77%
76%
73%
73%
71%
72%
62%
65%
Similar
Employment opportunities
33%
52%
56%
68%
68%
69%
66%
70%
74%
73%
68%
73%
62%
Lower
Shopping opportunities
NA
70%
71%
69%
73%
82%
79%
80%
82%
79%
78%
73%
69%
Similar
Cost of living in Palo Alto
Overall image or reputation of
Palo Alto
Traffic flow on major streets
NA
NA
NA
NA
NA
11%
8%
7%
8%
8%
6%
5%
8%
Similar
NA
90%
92%
92%
90%
92%
88%
86%
86%
83%
78%
76%
76%
Similar
36%
46%
47%
40%
36%
34%
35%
31%
30%
33%
49%
47%
51%
Similar
Ease of public parking
NA
NA
NA
NA
NA
NA
38%
36%
33%
32%
59%
67%
68%
Similar
Ease of travel by car in Palo Alto
55%
65%
66%
62%
51%
55%
52%
44%
44%
42%
70%
72%
73%
Similar
Ease of travel by public
transportation in Palo Alto
NA
63%
62% 64%
71%
65%
36% 26% 28%
29%
30%
24% 32%
Higher
Report of Results
Item 1: Staff Report Pg. 33 I Packet Pg. 38 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Please rate each of the following
Percent positive 2023 rating
characteristics as they relate to
compared to
Palo Alto as a whole: 2003
2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2022
Ease of travel by bicycle in Palo
Alto
84%
81% 77% 81% 78% 78% 77% 74% 78% 74% 79% 76% 77% Similar
Ease of walking in Palo Alto
NA
85%
83%
82%
84%
84%
83%
80%
86%
83%
86%
85%
80%
Similar
Variety of housing options
NA
37%
37%
29%
26%
27%
20%
17%
18%
13%
27%
21%
26%
Similar
Availability of affordable quality
housing
6%
15%
14%
12%
13%
11%
8%
6%
6%
5%
9%
6%
11%
Similar
Overall quality of new
development in Palo Alto
NA
55%
53%
57%
56%
44%
51%
49%
42%
50%
38%
36%
40%
Similar
Availability of paths and walking
trails
NA
75%
75%
75%
77%
71%
74%
73%
76%
77%
76%
76%
73%
Similar
Fitness opportunities (including
exercise classes and paths or
trails, etc.)
NA
NA
NA
NA
NA
NA
78%
78%
79%
78%
79%
77%
76%
Similar
Recreational opportunities
Similar
NA
80%
81%
81%
81%
77%
80%
77%
81%
75%
77%
79%
77%
Availability of affordable quality
mental health care
NA
NA
NA
NA
NA
63%
53%
46%
52%
38%
44%
26%
38%
Higher
Opportunities to attend
cultural/arts/music activities NA
74%
73%
77%
69%
81%
79%
77%
81%
74%
71%
78%
72%
Lower
Report of Results
Item 1: Staff Report Pg. 34 1 Packet Pg. 39 of 371
City of Palo Alto Community Survey
Table 31: Question 5 - Benchmark Comparisons
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Overall quality of business and service establishments in
Palo Alto
Variety of business and service establishments in Palo Alto
City of Palo Alto
rating
64
Rank
Number of jurisdictions for
comparison
312
248
Comparison to
benchmark
Similar
119
55
127
Similar
Vibrancy of downtown/commercial area
59
77
292
Similar
Employment opportunities
58
44
323
Higher
Shopping opportunities
62
59
315
Higher
Cost of living in Palo Alto
15
294
303
Much Lower
Overall image or reputation of Palo Alto
69
114
351
Similar
Traffic flow on major streets
48
167
326
Similar
Ease of public parking
59
97
292
Similar
Ease of travel by car in Palo Alto
64
141
321
Similar
Ease of travel by public transportation in Palo Alto
33
172
296
Similar
Ease of travel by bicycle in Palo Alto
68
25
320
Higher
Ease of walking in Palo Alto
71
39
324
Higher
Variety of housing options
30
273
310
Lower
Availability of affordable quality housing
14
309
331
Lower
Overall quality of new development in Palo Alto
43
242
321
Similar
Availability of paths and walking trails
Fitness opportunities (including exercise classes and paths
or trails, etc.)
Recreational opportunities
66
137
323
Similar
68
106
300
Similar
67
97
317
Similar
Availability of affordable quality mental health care
39
170
295
Similar
Opportunities to attend cultural/arts/music activities
65
55
313
Higher
Report of Results
Item 1: Staff Report Pg. 35 1 Packet Pg. 40 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
ucuiber 202'
Table 32: Question 5 - Geographic Subgroup Results
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
Percent rating --excellent- or --gooar-
(A)
l')
71%
(1)
81%
(u)
(t) (I-) (A)
73% 73% 74%
Overall quality of business and service establishments in Palo Alto
75%
73%
Variety of business and service establishments in Palo Alto
65%
E
56%
68%
D E
53%
44%
59%
E
58%
Vibrancy of downtown/commercial area
61%
69%
65%
63%
59%
69%
65%
Employment opportunities
65%
60%
60%
71%
58%
58%
62%
Shopping opportunities
69%
72%
67%
65%
71%
68%
69%
Cost of living in Palo Alto
10%
9%
11%
6%
7%
6%
8%
Overall image or reputation of Palo Alto
77%
80%
75%
75%
75%
74%
76%
Traffic flow on major streets
Ease of public parking
Ease of travel by car in Palo Alto
Ease of travel by public transportation in Palo Alto
Ease of travel by bicycle in Palo Alto
Ease of walking in Palo Alto
Variety of housing options
Availability of affordable quality housing
Overall quality of new development in Palo Alto
Availability of paths and walking trails
50%
57%
E
54%
47%
40%
52%
51%
69%
73%
72%
66%
62%
66%
68%
77%
82%
D E F
73%
68%
68%
71%
73%
31%
37%
D
35%
22%
38%
32%
32%
76%
83%
D
86%
D
65%
78%
76%
77%
90%
D F
86%
D
89%
D
62%
89%
D
78%
D
80%
34%
25%
34%
23%
18%
25%
26%
18%
E F
12%
27%
B D E F
50%
E
9%
6%
5%
11%
39%
45%
37%
27%
36%
40%
71%
77%
70%
73%
68%
73%
73%
Fitness opportunities (including exercise classes and paths or trails, etc.)
72%
82%
72%
76%
81%
75%
76%
Recreational opportunities
79%
83%
D
81%
D
67%
75%
76%
77%
Report of Results
-'agejl
Item 1: Staff Report Pg. 36 Packet Pg. 41 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Area
Overall
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Percent rating "excellent" or "good"
(A) -j
(B)
(C)
(D)
(E)
(F)
(A)
36%
36%
64%
38%
21%
38%
38%
Availability of affordable quality mental health care
A B D E F
82%
83%
74%
65%
55%
70%
72%
Opportunities to attend cultural/arts/music activities
D E
D E F
E
E
Table 33: Question 5 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Overall quality of business and service establishments in Palo Alto
Race/ethnicity Sex Overall
White alone, not Hispanic and/or other
Hispanic race Female Male
(A) (B) (A) (B) (A)
76% 72% 76% 72% 74%
Variety of business and service establishments in Palo Alto
58%
56%
56%
59%
58%
Vibrancy of downtown/commercial area
63%
70%
61%
70%
A
65%
Employment opportunities
66%
59%
59%
65%
62%
Shopping opportunities
67%
71%
69%
68%
69%
Cost of living in Palo Alto
7%
9%
8%
8%
8%
Overall image or reputation of Palo Alto
75%
79%
74%
79%
76%
Traffic flow on major streets
54%
49%
47%
56%
A
51%
Ease of public parking
67%
69%
64%
72%
68%
Ease of travel by car in Palo Alto
72%
76%
70%
76%
73%
Ease of travel by public transportation in Palo Alto
36%
29%
36%
28%
32%
Ease of travel by bicycle in Palo Alto
81%
B
73%
77%
77%
77%
Ease of walking in Palo Alto
87%
B
73%
83%
B
77%
80%
Report of Results
Item 1: Staff Report Pg. 37 1 Packet Pg. 42 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Race/ethnicity Sex Overall
White alone, not Hispanic and/or other
Hispanic race Female Male
Percent rating "excellent" or "good"
(A) (B)
(A) (B)
(A)
22% 31%
19% 33%
26%
Variety of housing options
A
A
7% 15%
8%
15%
11%
Availability of affordable quality housing
A
A
Overall quality of new development in Palo Alto
36%
45%
37%
43%
40%
Availability of paths and walking trails
74%
74%
73%
74%
73%
Fitness opportunities (including exercise classes and paths or trails,
83%
69%
76%
76%
76%
etc.)
B
84%
69%
77%
75%
77%
Recreational opportunities
B
33%
48%
33%
44%
38%
Availability of affordable quality mental health care
A
Opportunities to attend cultural/arts/music activities
75%
68%
71%
72%
72%
Question 6
Table 34: Question 6 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate each of the following characteristics as
they relate to Palo Alto as a whole: Excellent
Good
Fair
Poor Don't know Total
Availability of affordable quality childcare/preschool
7%
N=41
14%
N=82
15%
N=90
12%
N=72
52%
N=305
100%
N=590
K-12 education
35%
N=207
27%
N=161
7%
N=41
2%
N=14
28%
N=165
100%
N=588
Adult educational opportunities
19%
N=111
33%
N=192
11%
N=66
4%
N=22
33%
N=193
100%
N=584
Opportunities to participate in social events and
activities 15%
Openness and acceptance of the community toward
people of diverse backgrounds 21%
Opportunities to learn about City services through
social media such as Twitter, Facebook, and Nextdoor 14%
N=90
39%
N=230
24%
N=141
6%
N=34
15%
N=88
100%
N=583
N=122
36%
N=209
24%
N=138
9%
N=52
11%
N=63
100%
N=583
N=82
32%
N=187
14%
N=84
5%
N=31
35%
N=204
100%
N=587
Report of Results
page 33
Item 1: Staff Report Pg. 38 Packet Pg. 43 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Table 35: Question 6 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate each of the following characteristics as they relate to Palo
Alto as a whole: Excellent
Availability of affordable quality childcare/preschool 14% N=41
K-12 education 49% N=207
Adult educational opportunities 28% N=111
Good
Fair
Poor Total
29%
N=82
32%
N=90
25%
N=72
100%
N=286
38%
N=161
10%
N=41
3%
N=14
100%
N=423
49%
N=192
17%
N=66
6%
N=22
100%
N=391
Opportunities to participate in social events and activities
Openness and acceptance of the community toward people of diverse
backgrounds
18%
N=90
46%
N=230
28%
N=141
7%
N=34
100%
N=495
23%
N=122
40%
N=209
26%
N=138
10%
N=52
100%
N=520
Opportunities to learn about City services through social media such as
Twitter, Facebook, and Nextdoor
21%
N=82
49%
N=187
22%
N=84
8%
N=31
100%
N=383
Please rate each of the
following characteristics as
they relate to Palo Alto as a
whole:
Availability of affordable quality
child care/preschool
K-1 2 education
Adult educational opportunities
Opportunities to participate in
social events and activities
Openness and acceptance of
the community toward people of
diverse backgrounds
Opportunities to learn about City
services through social media
such as Twitter, Facebook, and
Nextdoor
Table 36: Question 6 - Historical Results*
Percent positive
2023 rating
compared to
2003 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2022
25%
25%
35%
27%
31%
49%
49%
39%
47%
37%
44%
34%
43%
Higher
NA
NA
92%
92%
94%
95%
92%
90%
91%
91%
90%
88%
87%
Similar
NA
NA
NA
NA
NA
89%
83%
78%
82%
77%
83%
81%
78%
Similar
NA 1 74% 1 76% 1 74% 1 74% 1 71% 1 74% 1 70% 1 72% 1 65% 1 62% 1 65% 1 65% 1 Similar
73% 79% 78% 1 80% 1 76% 1 76% 1 68% 1 72% 1 72% 1 72% 1 59% 1 60% 1 64% 1 Similar
NA NA 1 63% 1 63% 1 71% 1 73% 1 75% 1 68% 1 76% 1 67% 1 71% 1 58% 1 70% 1 Higher
*Prior to 2023, "Opportunities to learn about City services through social media such as Twitter, Facebook, and Nextdoor" was "Opportunities to learn about City services through
social media websites such as Twitter and Facebook".
Report of Results
Page 34
Item 1: Staff Report Pg. 39 1 Packet Pg. 44 of 371
City of Palo Alto Community Survey
Table 37: Question 6 - Benchmark Comparisons
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
I
City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
306
Comparison to
benchmark
Availability of affordable quality child care/preschool
44
148
Similar
K-12 education
78
39
308
Higher
Adult educational opportunities
67
25
298
Higher
Opportunities to participate in social events and activities
59
115
308
Similar
Opportunities to participate in community matters 60
Openness and acceptance of the community towards people of
diverse backgrounds 59
79
304
Similar
85
322
Similar
Table 38: Question 6 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Availability of affordable quality childcare/preschool
K-1 2 education
Adult educational opportunities
Opportunities to participate in social events and activities
Openness and acceptance of the community toward people of diverse backgrounds
Opportunities to learn about City services through social media such as Twitter,
Facebook, and Nextdoor
Report of Results
Area Overall
Area
Area Area Area Area Area
1
2 3 4 5 6
(A)
(B) (C) (D) (E) (F) (A)
41%
49% 56% 36% 33% 43% 43%
84%
92%
90%
84%
88%
84%
87%
76%
80% 79%
73%
92%
72%
78%
74% 73%
DF
69%
57%
46%
65%
65%
E
DE DE
66% 69%
E
76%
59%
54%
60%
64%
DEF
82% 66%
74%
66%
71%
63%
70%
DF
Item 1: Staff Report Pg. 40 1 Packet Pg. 45 of 371
City of Palo Alto Community Survey
Table 39: Question 6 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Availability of affordable quality childcare/preschool
K-12 education
Adult educational opportunities
Opportunities to participate in social events and activities
Openness and acceptance of the community toward people of diverse
backgrounds
Opportunities to learn about City services through social media such as
Twitter, Facebook, and Nextdoor
Report of Results
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Race/ethnicity
White alone, not Hispanic and/or
Hispanic other race
(A) (B)
38% 47%
89% 86%
85%
B
70%
B
69%
B
74%
68%
60%
57%
66%
Sex
Overall
Female
Male
(A)
(B)
(A)
34%
50%
43%
A
84%
91%
87%
A
77%
78%
78%
65%
67%
63%
58%
70%
64%
A
69%
73%
70%
Item 1: Staff Report Pg. 41 Packet Pg. 46 of 371
City of Palo Alto Community Survey
Question 7
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Table 40: Question 7 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please indicate whether or not you have done each of the following in the last 12 months.
No
Yes
Total
Used Palo Alto recreation centers or their services
47%
N=276
53%
N=311
100%
N=587
Visited a neighborhood park or City park
6%
N=38
94%
N=550
100%
N=588
Used Palo Alto public libraries or their services
30%
N=178
70%
N=414
100%
N=592
Participated in religious or spiritual activities in Palo Alto
76%
N=446
24%
N=143
100%
N=589
Attended a City -sponsored event
49%
N=290
51%
N=300
100%
N=590
Participated in a club
81%
N=476
19%
N=113
100%
N=589
Talked to or visited with your immediate neighbors
11%
N=66
89%
N=525
100%
N=591
Done a favor fora neighbor
23%
N=134
77%
N=457
100%
N=591
Used the City's website to conduct business or pay bills
37%
N=220
63%
N=370
100%
N=590
Used the Utilities webpage to conduct business or pay bills
27%
N=160
73%
N=426
100%
N=586
Contacted the City of Palo Alto (in -person, phone, email or web) for help or information
46%
N=274
54%
N=316
100%
N=590
Contacted Palo Alto elected officials (in -person, phone, email or web) to express your opinion
83%
N=487
17%
N=96
100%
N=584
Attended a local public meeting (of local elected officials like City Council or County Commissioners,
advisory boards, town halls, HOA, neighborhood watch, etc.)
80%
N=471
20%
N=116
100%
N=587
Watched (online or on television) a local public meeting
82%
N=482
18%
N=106
100%
N=588
Volunteered your time to some group/activity in Palo Alto
61°/s
N=361
39%
N=229
100%
N=590
Voted in your most recent local election
30%
N=179
70%
N=411
E00%
N=590
Used bus, rail, subway, or other public transportation instead of driving
56%
N=328
44%
N=262
100%
N=590
Carpooled with other adults or children instead of driving alone
41°/s
N=243
59%°
N=344
100%
N=587
Walked or biked instead of driving
16%
N=93
84%
N=497
100%
N=591
Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.)
58%
N=338
42%
N=249
100%
N=586
Household member was a victim of a crime in Palo Alto
87%
N=514
13%
N=74
100%
N=588
Reported a crime to the police in Palo Alto
84%
N=494
16%°
N=95
100%
N=589
Stocked 14 days' worth of supplies in case of a major disaster where you have no electricity, water,
internet, or telephone service
70%
N=407
30%
N=175
100%
N=583
This question did not have a "don't know" response option.
Report of Results
page 37
Item 1: Staff Report Pg. 42 I Packet Pg. 47 of 371
City of Palo Alto Community Survey
Table 41: Question 7 - Historical Results*
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Please indicate whether or not you Percent positive
have done each of the following in 2023 rating
the last 12 months (percent compared to
"yes"). 2003 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2022
Used Palo Alto recreation centers
or their services
NA
60%
60%
65%
58% 63%
65%
63%
63%
65%
39%
47%
53%
Higher
Visited a neighborhood park or City
park
NA
94%
91%
95%
94% 91%
94%
93%
91%
94%
94%
94%
94%
Similar
Used Palo Alto public libraries or
their services
NA
76%
74%
77%
77%
68%
76%
73%
75%
78%
62%
72%
70%
Similar
Participated in religious or spiritual
activities in Palo Alto
NA
NA
NA
40%
NA
30%
30%
31%
30%
30%
24%
24%
24%
Similar
Attended a City -sponsored event
NA
NA
NA
NA
NA
50%
57%
51%
55%
52%
30%
45%
51%
Higher
Participated in a club
NA
31%
31%
38%
29%
27%
34%
30%
29%
31%
17%
22%
19%
Similar
Talked to or visited with your
immediate neighbors
NA
NA
NA
NA
NA
91%
89%
88%
92%
90%
88%
88%
89%
Similar
Done a favor for a neighbor
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
78%
76%
77%
Similar
Used the City's website to conduct
business or pay bills
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
53%
60%
63%
Similar
Used the Utilities webpage to
conduct business or pay bills
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
69%
69%
73%
Similar
Contacted the City of Palo Alto (in -
person, phone, email or web) for
help or information
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
55%
58%
54%
Similar
Contacted Palo Alto elected
officials (in -person, phone, email or
web) to express your opinion
NA
NA
NA
NA
NA
17%
15%
17%
20%
21%
25%
21%
17%
Similar
Attended a local public meeting (of
local elected officials like City
Council or County Commissioners,
advisory boards, town halls, HOA,
neighborhood watch, etc.)
NA
27%
27%
25%
28%
22%
22%
21%
24%
25%
26%
21%
20%
Similar
Report of Results
Item 1: Staff Report Pg. 43 1 Packet Pg. 48 of 371
'age 38
City of Palo Alto Community Survey
Please indicate whether or not you
have done each of the following in
the last 12 months (percent
"yes").
Watched (online or on television)
local public meeting
Volunteered your time to some
group/activity in Palo Alto
Voted in your most recent local
election
Used bus, rail, subway, or other
public transportation instead of
driving
Carpooled with other adults or
children instead of driving alone
Walked or biked instead of drivin
Did NOT observe a code violatio
or other hazard in Palo Alto
Household member was NOT th
victim of a crime in Palo Alto
Did NOT report a crime to the
police in Palo Alto
Stocked 14 days' worth of suppli
in case of a major disaster whey
you have no electricity, water,
internet, and telephone service
E
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Percent positive
2023 rating
compared to
2003 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2022
a
n
NA
28%
27%
21%
24%
16%
18%
14%
16%
12%
29%
23%
18%
NA
51%
45%
54%
50%
40%
46%
45%
47%
47%
NA
37%
83%
45%
77%
39%
1
NA
NA
NA
NA
NA
NA
NA
NA
NA
70%
1
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
85%
70%
NA
NA
87%
67%
NA
NA
87%
67%
NA
NA
84%
62%
NA
NA
88%
63%
34%
41%
86%
60%
43%
60%
88%
60%
44%
59%
84%
58%
g
NA
NA
NA
similar
-ower
-ower
similar
similar
similar
similar
similar
similar
NA NA NA NA NA NA NA NA NA 26% 49% 34% 30% Similar
*Some questions were re -worded in the Historical Results table to reflect the positive rating of yes.' Prior to 2023, "Used the Utilities webpage to conduct business or pay bills"
was "Used the Utilities website to conduct business or pay bills".
Report of Results
QIJG J J
Item 1: Staff Report Pg. 44 Packet Pg. 49 of 371
City of Palo Alto Community Survey
Table 42: Question 7 - Benchmark Comparisons
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Contacted the City of Palo Alto (in -person, phone, email or web) for help
or information
Contacted Palo Alto elected officials (in -person, phone, email or web) to
express your opinion
Attended a local public meeting (of local elected officials like City
Council or County Commissioners, advisory boards,
Watched (online or on television) a local public meeting
City of Palo
Alto rating Rank
54 72
Number of jurisdictions for
comparison
326
Comparison to
benchmark
Similar
17
120
297
Similar
20
138
300
Similar
18
214
289
Similar
Volunteered your time to some group/activity in Palo Alto
39
81
303
Similar
Voted in your most recent local election
70
184
246
Similar
Used bus, rail or other public transportation instead of driving
44
27
279
Much Higher
Carpooled with other adults or children instead of driving alone
59
20
295
297
Higher
Walked or biked instead of driving
84
13
Much Higher
Table 43: Question 7 - Geographic Subgroup Results
Area
Overall
Area Area
Area Area Area Area
1 2
3 4 5 6
Percent"yes"
(A) (B)
(C) (D) (E) (F)
(A)
48%
49%
61%
46%
53%
70% 54%
BCD
F
Used Palo Alto recreation centers or their services
F
Visited a neighborhood park or City park
94%
95%
93%
94%
92%
93%
94%
81%
68%
79%
68%
52%
70%
70%
Used Palo Alto public libraries or their services
E
E
E
E
E
28%
23%
25%
19%
18%
30%
24%
Participated in religious or spiritual activities in Palo Alto
D
Report of Results
Item 1: Staff Report Pg. 45 Packet Pg. 50 of 371
'age 40
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Area
Overall
Area Area
Area Area
Area Area
1 2
3 4
5 6
Percent"yes"
(A) (B)
(C) (D)
(A)
(E)
(F)
37%
45%
44% 63%
51%
65% 46%
BCD
BCD
Attended a City -sponsored event
E
E
Participated in a club
25%
20%
20%
15%
16%
20%
19%
96%
90%
95%
91%
72%
86%
89%
Talked to or visited with your immediate neighbors
E F
E
E
E
E
92%
68%
85%
76%
67%
79%
77%
BDE
BE
BE
Done a favor for a neighbor
F
74%
63%
67%
58%
65%
58%
63%
Used the City's website to conduct business or pay bills
D F
80%
77%
71%
72%
75%
66%
73%
Used the Utilities webpage to conduct business or pay bills
F
F
Contacted the City of Palo Alto (in -person, phone, email or web) for help or information
59%
54%
53%
49%
48%
58%
54%
Contacted Palo Alto elected officials (in -person, phone, email or web) to express your
19%
11%
18%
16%
15%
20%
17%
opinion
17%
13%
28%
22%
14%
23%
20%
Attended a local public meeting (of local elected officials like City Council or County
Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.)
18%
13%
B E
28%
18%
15%
19%
18%
Watched (online or on television) a local public meeting
46%
29%
B
45%
30%
41%
47%
39%
Volunteered your time to some group/activity in Palo Alto
B D
B D
B D
82%
64%
72%
70%
75%
64%
70%
Voted in your most recent local election
B F
33%
47%
30%
40%
54%
55%
44%
Used bus, rail, subway, or other public transportation instead of driving
C
A C
A C D
Carpooled with other adults or children instead of driving alone
61%
61%
58%
56%
56%
59%
59%
88%
78%
84%
77%
93% 89% 84%
Walked or biked instead of driving
B D B D
Report of Results
Page 41
Item 1: Staff Report Pg. 46 Packet Pg. 51 of 371
City of Palo Alto Community Survey
Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.
Household member was a victim of a crime in Palo Alto
Reported a crime to the police in Palo Alto
Stocked 14 days' worth of supplies in case of a major disaster where you have no
electricity, water, internet, or telephone service
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Area
Overall
Area
Area
Area
Area
Area
Area
1
2
3
4
5
6
(A)
(B)
(C)
(D)
(E)
(F)
(A)
39%
40%
41%
41%
56%
42%
42%
B
8%
13%
15%
8%
9%
18%
13%
AD
16%
15%
20%
12%
15%
19%
16%
32%
24%
35%
26%
27%
37%
30%
B
Table 44: Question 7 - Demographic Subgroup Results
Race/ethnicity Sex Overall
White alone, not Hispanic and/or
Hispanic other race Female Male
Percent"yes"
(A) (B) (A) (B) (A)
56% 49% 55% 51% 53%
Used Palo Alto recreation centers or their services
Visited a neighborhood park or City park
93%
94%
93%
95%
94%
66%
75%
73%
67%
70%
Used Palo Alto public libraries or their services
A
27%
22%
29%
20%
24%
Participated in religious or spiritual activities in Palo Alto
B
Attended a City -sponsored event
54%
46%
51 %
50%
51 %
22%
15%
20%
18%
19%
Participated in a club
B
Talked to or visited with your immediate neighbors
90%
86%
88%
89%
89%
82%
71%
78%
76%
77%
Done a favor for a neighbor
B
Used the City's website to conduct business or pay bills
61%
64%
59%
66%
63%
Report of Results
Item 1: Staff Report Pg. 47
Page 42
Packet Pg. 52 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Race/ethnicity Sex Overall
White alone, not Hispanic and/or
Wicnnnin nthcr rnna GnmMIn MMIQ
Percent"yes"
(A)
(B) (A)
(B)
(A)
76%
67%
79% 70%
73%
Used the Utilities webpage to conduct business or pay bills
53%
A
53% 54%
Contacted the City of Palo Alto (in -person, phone, email or web) for help or
53%
54%
information
19%
14%
17%
Contacted Palo Alto elected officials (in -person, phone, email or web) to express
13%
18%
your opinion
20%
Attended a local public meeting (of local elected officials like City Council or County
18%
23%
16%
20%
Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.)
B
18%
17%
22%
14%
18%
Watched (online or on television) a local public meeting
B
41%
35%
44%
34%
39%
Volunteered your time to some group/activity in Palo Alto
B
79%
57%
71%
68%
70%
Voted in your most recent local election
B
Used bus, rail, subway, or other public transportation instead of driving
48%
42%
43%
47%
44%
Carpooled with other adults or children instead of driving alone
60%
57%
60%
57%
59%
Walked or biked instead of driving
85%
85%
83%
86%
84%
Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings,
51%
32%
45%
40%
42%
etc.)
B
13%
12%
15%
9%
13%
Household member was a victim of a crime in Palo Alto
B
Reported a crime to the police in Palo Alto
17%
14%
18%
13%
16%
Stocked 14 days' worth of supplies in case of a major disaster where you have no
33%
26%
33%
25%
30%
electricity, water, internet, or telephone service
B
Report of Results
'age .-
Item 1: Staff Report Pg. 48 1 Packet Pg. 53 of 371
City of Palo Alto Community Survey
Question 8
Tnhlp as• Ouestion 8 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Please rate the following categories of Palo Alto
government performance.
The value of services for the taxes paid to Palo Alto
Excellent
9% N=51
Good
Fair
Poor Don't know Total
9% N=53 14% N=82 100% N=583
40%
N=234
28%
N=162
The overall direction that Palo Alto is taking
8%
N=47
39%
N=224
27%
N=154
14%
N=80
13%
N=76
100%
N=581
The job Palo Alto government does at welcoming
resident involvement
9%
N=51
32%
N=185
24%
N=137
10%
N=55
26%
N=151
100%
N=580
Overall confidence in Palo Alto government
10%
N=56
37%
N=211
26%
N=1 53
16%
N=92
11%
N=66
100%
N=579
Generally acting in the best interest of the community
11%
N=64
38%
N=220
28%
N=162
12%
N=67
11%
N=64
100%
N=578
Being honest
12%
N=72
32%
N=183
22%
N=125
5%
N=31
29%
N=169
100%
N=580
Being open and transparent to the public
10%
N=59
33%
N=190
25%
N=146
8%
N=43
24%
N=136
100%
N=576
Informing residents about issues facing the community
11%
N=62
41%
N=234
25%
N=141
8%
N=49
16%
N=90
100%
N=575
Treating all residents fairly
Treating residents with respect
11%
N=63
33%
N=190
17%
N=97
10%
N=58
30%
N=171
100%
N=579
17%
N=98
37%
N=215
18%
N=103
4%
N=25
24%
N=136
100%
N=576
Table 46: Question 8 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate the following categories of Palo Alto government
performance.
The value of services for the taxes paid to Palo Alto
Excellent
Good
Fair
Poor
Total
10%
N=51
47%
N=234
32%
N=162
11%
N=53
100%
N=501
The overall direction that Palo Alto is taking
9%
N=47
44%
N=224
31%
N=1 54
16%
N=80
100%
N=505
The job Palo Alto government does at welcoming resident involvement
12%
N=51
43%
N=185
32%
N=137
13%
N=55
100%
N=428
Overall confidence in Palo Alto government
11%
N=56
41%
N=211
30%
N=1 53
18%
N=92
100%
N=513
Generally acting in the best interest of the community
12%
N=64
43%
N=220
32%
N=162
13%
N=67
100%
N=514
Being honest
17%
N=72
45%
N=183
30%
N=125
7%
N=31
100%
N=411
Being open and transparent to the public
13%
N=59
43%
N=190
33%
N=146
10%
N=43
100%
N=439
Informing residents about issues facing the community
13%
N=62
48%
N=234
29%
N=141
10%
N=49
100%
N=486
Treating all residents fairly
15%
N=63
47%
N=190
24%
N=97
14%
N=58
100%
N=407
Treating residents with respect
22%
N=98
49%
N=215
24%
N=103
6%
N=25
100%
N=440
Report of Results
Item 1: Staff Report Pg. 49 Packet Pg. 54 of 371
page 44
City of Palo Alto Community Survey
Table 47: Question 8 - Historical Results
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
uuicbr 202'
Please rate the following Percent positive 2023 rating
categories of Palo Alto r compared to
I9VYC1 II111C11t r/CI IVI IIIp11�,C.
LV VY
LV I V
LV I I
LV 1L
LV 1J LV ILV I
LV I V LV I I LV I V LVL I
LULL
LVLJ LULL
The value of services for the
taxes paid to Palo Alto
NA
62%
66%
67%
66% 66% 65%
58% 61% 58% 53%
51%
57% Higher
The overall direction that Palo
Alto is taking
54%
57%
55%
59%
54% 50% 48%
40% 45% 42% 40%
42%
54% Higher
The job Palo Alto government
does at welcoming resident
involvement
65%
57%
57%
58%
55%
54%
61%
50% 56% 56% 51%
46%
55%
Higher
Overall confidence in Palo Alto
government
NA
NA
NA
NA
NA
52%
53%
44%
49%
46%
49%
47%
52%
Similar
Generally acting in the best
interest of the community
NA
NA
NA
NA
NA
54%
53%
44%
51%
45%
50%
52%
55%
Similar
Being honest
NA
NA
NA
NA
NA
58%
62%
55%
61%
56%
55%
53%
62%
Higher
Being open and transparent to
the public
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
50%
53%
57%
Similar
Informing residents about
issues facing the community
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
55%
51%
61%
Higher
Treating all residents fairly
NA
NA
NA
NA
NA
57%
53%
47%
56%
51%
57%
50%
62%
Higher
Treating residents with respect
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
67%
68%
71%
Similar
Report of Results
Page 45
Item 1: Staff Report Pg. 50 1 Packet Pg. 55 of 371
City of Palo Alto Community Survey
Table 48: Question 8 - Benchmark Comparisons
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
The value of services for the taxes paid to Palo Alto
The overall direction that Palo Alto is taking
The job Palo Alto government does at welcoming citizen
involvement
City of Palo Alto
rating
52
49
51
Rank
132
207
135
Number of jurisdictions for
comparison
358
337
333
Comparison to
benchmark
Similar
Similar
Similar
Overall confidence in Palo Alto government
48
163
306
Similar
Generally acting in the best interest of the community
52
146
310
Similar
Being honest
57
101
301
Similar
Being open and transparent to the public
53
94
253
Similar
Informing residents about issues facing the community
55
69
258
Similar
Treating all residents fairly
Treating residents with respect
54
62
137
307
Similar
88
250
Similar
Table 49: Question 8 - Geographic Subgroup Results
Percent "excellent" or "good".
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (B) _ (C) (D) (E) — (F) (A)
53% 58% 53% 53% 70% 58% 57%
The value of services for the taxes paid to Palo Alto
The overall direction that Palo Alto is taking
46%
53%
52%
55%
54%
59%
54%
The job Palo Alto government does at welcoming resident involvement
55%
62%
48%
56%
48%
54%
55%
Overall confidence in Palo Alto government
47%
56%
55%
50%
47%
54%
52%
Generally acting in the best interest of the community
58%
58%
57%
53%
44%
57%
55%
Being honest
72%
69%
59%
55%
57%
60%
62%
Being open and transparent to the public
62%
63%
E
52%
57%
44%
55%
57%
Informing residents about issues facing the community
71%
61%
55%
58%
57%
63%
61%
Report of Results
'age
Item 1: Staff Report Pg. 51 1 Packet Pg. 56 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Area
Overall
Area 1
Area 2
Area 3
Area 4
Area 5 Area 6
Percent "excellent" or "good".
(A)
(B)
(C)
(D)
(E) (F) (A)
70%
61%
59%
63%
45% 66% 62%
Treating all residents fairly
E
E
Treating residents with respect
76%
E
71%
E
74%
E
73%
E
52% 72% 71%
E
Table 50: Question 8 - Demographic Subgroup Results
Percent "excellent" or "good".
The value of services for the taxes paid to Palo Alto
The overall direction that Palo Alto is taking
The job Palo Alto government does at welcoming resident
involvement
Overall confidence in Palo Alto government
Generally acting in the best interest of the community
Being honest
Being open and transparent to the public
Informing residents about issues facing the community
Treating all residents fairly
Treating residents with respect
Report of Results
Race/ethnicity
White alone, not Hispanic and/or other
Hispanic
race
(A)
(B)
65%
48%
B
52%
58%
60%
51%
Sex Overall
Female Male
(A)
(B)
(A)
60%
55%
57%
53%
55%
54%
59%
52%
55%
50%
57%
51%
54%
52%
54%
59%
56%
56%
55%
62%
65%
64%
62%
62%
57%
59%
52%
61%
57%
63%
60%
60%
62%
61%
62%
62%
57%
66%
62%
70%
74%
71%
71%
71%
Item 1: Staff Report Pg. 52 1 Packet Pg. 57 of 371
City of Palo Alto Community Survey
Question 9
Table 51: Question 9 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Overall, how would you rate the quality of the services
provided by each of the following?
The City of Palo Alto
The State Government
The Federal Government
Excellent
21% N=119
Fair
Poor
Don't
know
3% N=18
Total
100% N=580
51%
N=296
20%
N=118
5%
N=29
7%
N=42
39%
N=227
32%
N=185
15%
N=84
7%
N=40
100%
N=579
6%
N=34
36%
N=207
35%
N=205
15%
N=86
8%
N=48
100%
N=579
Table 52: Question 9 - Response Percentages and Number of Respondents without "Don't Know" Responses
Overall, how would you rate the quality of the services provided by
each of the following?
The City of Palo Alto
The State Government
The Federal Government
Excellent
Good
Fair
Poor
Total
21%
N=119
53%
N=296
21%
N=118
5%
N=29
100%
N=562
8%
N=42
42%
N=227
34%
N=185
16%
N=84
100%
N=538
6%
N=34
39%
N=207
39%
N=205
16%
N=86
100%
N=531
Overall, how would you rate the
Table 53: Question 9 - Historical Results
Percent positive
2023 rating
quality of the services provided
by each of the following?
The City of Palo Alto
2003
2010
2011
2012
2013
2014
2015 2016
2017
2018
2021
2022
compared to
2023 2022
74% Similar
87%
80%
83%
88%
84%
83%
85%
81%
86%
82%
73%
72%
State Government
38%
27%
26%
41%
33%
NA
47%
46%
54%
46%
52%
57%
50%
Lower
The Federal Government
32%
43%
41%
50%
37%
48%
46%
46%
36%
33%
27%
47%
45%
Similar
The City of Palo Alto
The Federal Government
Report of Results
Table 54: Question 9 - Benchmark Comparisons
City of Palo Alto rating Rank Number of jurisdictions for comparison
63 I 150 353
45
293
Comparison to benchmark
Similar
Similar
Qy� YJ
Item 1: Staff Report Pg. 53 Packet Pg. 58 of 371
City of Palo Alto Community Survey
Table 55: Question 9 - Geographic Subgroup Results
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Area
Overall
Area 1
Area 2
Area 3
Area 4
Area 5
Area
6
Percent "excellent" or "good"
(C)
(D)
(E)
(F)
(A)
(A)
(B)
80%
73%
78%
66%
79%
73%
74%
The City of Palo Alto
D
45%
35%
71%
56%
50%
48%
50%
The State Government
D
A B C D
D
The Federal Government
44%
45%
39%
53%
50%
45%
43%
Table 56: Question 9 - Demographic Subgroup Results
Race/ethnicity
Sex
Overall
White alone, not
Hispanic
Hispanic and/or other race
Female
Male
Percent "excellent" or "good"
(A)
(B)
(A)
(B)
(A)
The City of Palo Alto
76%
73%
74%
76%
74%
60%
40%
53%
48%
50%
The State Government
B
54%
36%
47%
44%
45%
The Federal Government
B
Report of Results
Item 1: Staff Report Pg. 54 Packet Pg. 59 of 371
City of Palo Alto Community Survey
Question 10
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
-able 57: Question 10 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate the quality of each of the following
services in Palo Alto:
Traffic enforcement
Traffic signal timing
Street repair
Street cleaning
Street tree maintenance
Sidewalk maintenance
Land use, planning, and zoning
Code enforcement (weeds, abandoned buildings, etc.)
Preservation of natural areas (open space, farmlands,
and greenbelts)
Building and planning application processing services
Excellent
14%
Good
N=84 42%
Fair
Poor
Don't
12%
know Total
N=70 100%
N=247
20%
N=119
11%
N=64
N=583
15%
N=85
47%
N=273
25%
N=147
11%
N=64
2%
N=12
100%
N=580
9%
N=53
33%
N=190
30%
N=176
26%
N=154
2%
N=11
100%
N=584
23%
N=131
55%
N=319
16%
N=94
5%
N=29
2%
N=10
100%
N=582
21%
N=121
45%
N=262
22%
N=131
9%
N=54
3%
N=17
100%
N=585
13%
N=76 48%
N=40 25%
N=44 31%
N=161 49%
N=276
N=142
N=176
N=280
26%
N=149
10%
N=56
N=115
N=78
N=15
3%
N=18 100%
N=113 100%
N=153 100%
N=42 100%
N=574
N=574
N=571
N=575
7%
28%
N=163
20%
20%
8%
21%
N=119
14%
27%
7%
28%
13%
N=76
3%
5%
N=26
16%
N=90
14%
N=80
18%
N=106
47%
N=271
100%
N=572
Affordable high-speed internet access
11%
N=65
23%
N=134
23%
N=133
19%
N=107
23%
N=133
100%
N=572
Electric utility
23%
N=130
47%
N=272
20%
N=114
6%
N=32
5%
N=26
100%
N=575
Gas utility
22%
N=126
41%
N=235
20%
N=116
7%
N=39
11%
N=61
100%
N=578
Utility payment options 31%
Drinking water 43%
Sewer services 31%
Storm water management (storm drainage, dams,
levees, etc.) 19%
Refuse collection (garbage, recycling, yard waste, and
e -waste) 38%
Police services 21%
Crime prevention 16%
N=176
45%
N=259
12%
N=67
2%
N=11
11%
N=60
100%
N=573
N=251
39%
N=223
11%
N=66
2%
N=12
4%
N=25
100%
N=577
N=177
48%
N=276
12%
N=67
1%
N=4
9%
N=53
100%
N=577
N=111
43%
N=248
18%
N=102
5%
N=30
15%
N=83
100%
N=573
N=217
46%
N=261
12%
N=66
1%
N=8
3%
N=19
100%
N=572
N=122
33%
N=192
8%
N=47
2%
N=12
35%
N=199
100%
N=572
N=94
38%
N=217
18%
N=106
6%
N=37
21%
N=123
100%
N=576
Animal control
18%
N=104
30%
N=169
11%
N=60
3%
N=16
38%
N=217
100%
N=566
Ambulance or emergency medical services
22%
N=123
27%
N=155
5%
N=28
0%
N=1
46%
N=262
100%
N=570
Report of Results
Item 1: Staff Report Pg. 55 Packet Pg. 60 of 371
Page 50
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Please rate the quality of each of the following
services in Palo Alto:
Fire emergency services
Fire prevention and education
Palo Alto open space
City parks
Recreation programs or classes
Recreation centers or facilities
Public library services (e.g., hold requests, storytimes,
teen events, bookclubs)
Excellent
Good
Fair
Poor
Don't
know
Total
26%
N=149
26%
N=149
4%
N=20
0%
N=2
43%
N=244
100%
N=564
18%
N=99
26%
N=145
11%
N=61
2%
N=11
44%
N=244
100%
N=560
52%
N=301
34%
N=194
5%
N=31
1%
N=8
7%
N=40
100%
N=574
51%
N=291
41%
N=237
6%
N=35
1%
N=5
1%
N=5
100%
N=574
25%
N=141
37%
N=212
10%
N=59
2%
N=14
25%
N=145
100%
N=571
26%
N=149
38%
N=216
9%
N=53
2%
N=10
24%
N=139
100%
N=567
48%
N=279
27%
N=154
4%
N=23
1%
N=8
20%
N=114
100%
N=578
Library facilities (buildings, computer equipment,
accessibility)
49%
N=279
28%
N=161
5%
N=26
1%
N=8
17%
N=98
100%
N=571
Variety of library materials (books, e -books,
streaming, databases, audiobooks)
Art programs and theater
44%
N=254
29%
N=163
6%
N=35
2%
N=12
19%
N=109
100%
N=572
26%
N=147
32%
N=178
10%
N=55
2%
N=14
30%
N=171
100%
N=565
City -sponsored special events
18%
N=99
33%
N=188
15%
N=82
2%
N=13
32%
N=182
100%
N=565
City website (cityofpaloalto.org)
20%
N=115
42%
N=236
20%
N=115
2%
N=14
15%
N=84
100%
N=563
Public information (Police/public safety)
19%
N=108
41%
N=233
16%
N=90
3%
N=19
20%
N=115
100%
N=566
Public information (non-Police/public safety)
19%
N=109
39%
N=216
17%
N=94
3%
N=16
22%
N=125
100%
N=559
Overall customer service by Palo Alto employees
(police, receptionists, planners, etc.)
22%
N=120
41%
N=228
15%
N=81
3%
N=19
19%
N=104
100%
N=552
Table 58: Question 10 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate the quality of each of the following services in Palo Alto:
Excellent
Good
Fair
Poor
Total
Traffic enforcement
16%
N=84
48%
N=247
23%
N=119
12%
N=64
100%
N=513
Traffic signal timing
15%
N=85
48%
N=273
26%
N=147
11%
N=64
100%
N=568
Street repair
9%
N=53
33%
N=190
31%
N=176
27%
N=154
100%
N=573
Street cleaning
23%
N=131
56%
N=319
16%
N=94
5%
N=29
100%
N=572
Street tree maintenance
21%
N=121
46%
N=262
23%
N=131
9%
N=54
100%
N=567
Sidewalk maintenance
14%
N=76
50%
N=276
27%
N=149
10%
N=56
100%
N=556
Report of Results
Item 1: Staff Report Pg. 56 Packet Pg. 61 of 371
page 51
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Please rate the quality of each of the following services in Palo Alto:
Excellent
Good
Fair Poor
35% N=163 25% N=115
Total
Land use, planning, and zoning
9%
N=40
31%
N=142
100%
N=461
Code enforcement (weeds, abandoned buildings, etc.)
11%
N=44
42%
N=176
28%
N=119
19%
N=78
100%
N=418
Preservation of natural areas (open space, farmlands, and greenbelts)
30%
N=1 61
53%
N=280
14%
N=76
3%
N=15
100%
N=533
Building and planning application processing services
9%
N=26
30%
N=90
26%
N=80
35%
N=106
100%
N=301
Affordable high-speed internet access
15%
N=65
31%
N=134
30%
N=133
24%
N=107
100%
N=439
Electric utility
24%
N=130
50%
N=272
21%
N=114
6%
N=32
100%
N=548
Gas utility
24%
N=126
46%
N=235
23%
N=116
8%
N=39
100%
N=517
Utility payment options
34%
N=176
50%
N=259
13%
N=67
2%
N=11
100%
N=513
Drinking water
45%
N=251
40%
N=223
12%
N=66
2%
N=12
100%
N=553
Sewer services
34%
N=177
53%
N=276
13%
N=67
1%
N=4
100%
N=524
Storm water management (storm drainage, dams, levees, etc.)
23%
N=111
51%
N=248
21%
N=102
6%
N=30
100%
N=490
Refuse collection (garbage, recycling, yard waste, and e -waste)
39%
N=217
47%
N=261
12%
N=66
1 %
N=8
100%
N=553
Police services
33%
N=122
51%
N=192
13%
N=47
3%
N=12
100%
N=373
Crime prevention
Animal control
Ambulance or emergency medical services
Fire emergency services
Fire prevention and education
Palo Alto open space
City parks
Recreation programs or classes
Recreation centers or facilities
Public library services (e.g., hold requests, storytimes, teen events,
bookclubs)
Library facilities (buildings, computer equipment, accessibility)
Variety of library materials (books, e -books, streaming, databases,
audiobooks)
Art programs and theater
City -sponsored special events
21%
N=94
48%
N=217
23%
N=106
8%
N=37
100%
N=453
30% N=104 48% N=169 17%
40% N=123 50% N=155 9%
47% N=149 47% N=149 6%°
31% N=99 46% N=145 19%
56% N=301 36% N=194 6%
51%±N=291 42% N=237 6%_
33% N=141 50% N=212 14%
35% N=149 50% N=216 12%
60% N=279 33% N=154 5%
N=60
N=28
N=20
N=61
N=31
N=35
N=59
N=53
N=23
5%
N=16 100%
N=1 100%
N=2 100%
N=11 J00%
N=8 100%
N=5 100%N=569
N=14 100%
N=10 100%
N=8 100%
N=349
N=308
N=320
N=316
N=534
N=426
N=428
N=464
0%
1%
3%
1%
1%
3%
2%
2%
59%
N=279
34%
N=161
6%
N=26
2%
N=8
100%
N=474
55%
N=254
35%
N=163
7%
N=35
3%
N=12
100%
N=464
37%
N=147
45%
N=178
14%
N=55
4%
N=14
100%
N=394
26%
N=99
49%
N=188
22%
N=82
3%
N=13
100%
N=382
Report of Results
Item 1: Staff Report Pg. 57 Packet Pg. 62 of 371
Page 52
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Please rate the quality of each of the following services in Palo Alto:
Excellent
Good
Fair
Poor
Total
City website (cityofpaloalto.org)
24%
N=115
49%
N=236
24%
N=115
3%
N=14
100%
N=479
Public information (Police/public safety)
24%
N=108
52%
N=233
20%
N=90
4%
N=19
100%
N=450
Public information (non-Police/public safety)
Overall customer service by Palo Alto employees (police,
receptionists, planners, etc.)
25%
N=109
50%
N=216
22%
N=94
4%
N=16
100%
N=434
27%
N=120
51%
N=228
18%
N=81
4%
N=19 100%
N=448
Please rate the quality of each of
the following services in Palo
Alto:
Table 59: Question 10 - Historical Results*
Percent positive
2003 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023
2023 rating
compared to
2022
Traffic enforcement
64%
NA
64%
56%
61% 66%
52% 47%
64%
62%
60%
60%
60%
53%
65%
55%
65%
Higher
Traffic signal timing
53%
53%
47%
50%
49%
45%
59%
50%
63%
Higher
Street repair 50% 43%
40% 42% 47% 55%_51% 57% 55% 46% 56%
46% 42% Similar
Street cleaning 75% 76%
79% 80% 76% 80%° L75°i° 77% 78% 72% 83%°
82% 79% Similar
Street tree maintenance 62% 69%°
70% 71% 66% 80% 73% 71% 75% 72% 75%
76% 67% Lower
Sidewalk maintenance 50% 51%
51% 53% 56% 62% 62% 61% 65% 61% 63%
61% 63% Similar
Land use, planning and zoning 41% 49%°
45% 51% 36% 43% 40% 37% 40% 39% 40%
38% 40% Similar
Code enforcement (weeds,
abandoned buildings, etc.) 55% 53%
56% 61% 57% 62% 59% 52% 56% 55% 52%
51% 53% Similar
Preservation of natural areas
(open space, farmlands, and
greenbelts) NA NA
NA
NA
NA
NA
NA
NA
NA
NA
83%
83%
83%
Similar
Building and planning application
processing services
NA
NA
NA
NA
NA
NA
NA
NA
NA
44%
43%
35%
38%
Similar
Affordable high-speed internet
access
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
39%
41%
45%
Similar
Electric utility
NA
79%
85%
84%
80%
72%
87%
86%
87%
83%
77%
80%
73%
Lower
Gas utility
NA
80%
82%
86%
81%
88%
88%
87%
89%
84%
78%
81%
70%
Lower
Utility payment options
NA
NA
NA
NA
NA
NA
NA
NA
NA
85%
86%
87%
85%
Similar
Drinking water
82%
84%
86%
83%
88%
89%
88%
87%
88%
87%
88%
91%
86%
Similar
Report of Results
Item 1: Staff Report Pg. 58 Packet Pg. 63 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Please rate the quality of each of Percent positive 2023 rating
the following services in Palo compared to
ARtn• 9nn3 9n1n 9n11 9n19 9n13 9n1A 9n1c 9n1(, 9n17 9n1R 9n91 9n99 9n93 9n99
Sewer services
84%
82%
84%
82%
84%
89%
88%
88%
88%
85%
87%
87%
87%
Similar
Storm water management (storm
drainage, dams, levees, etc.)
65%
74%
74%
75%
69%
80%
71%
75%
81%
71%
83%
78%
73%
Similar
Refuse collection (garbage,
recycling, yard waste, and e -
waste)
NA
NA
NA
NA
NA
NA
NA
NA
NA
85%
87%
85%
87%
Similar
Police services
89%
87%
88%
86%
86%
87%
88%
88%
93%
89%
78%
86%
84%
Similar
Crime prevention
NA
79%
81%
74%
75%
80%
79%
80%
81%
78%
67%
64%
68%
Similar
Animal control
79%
76%
72%
78%
76%
80%
80%
77%
80%
75%
82%
81%
78%
Similar
Ambulance or emergency
medical services
95%
94%
93%
96%
93%
97%
95%
96%
96%
93%
93%
88%
90%
Similar
Fire emergency services
96%
93%
92%
96%
93%
95%
97%
97%
97%
94%
94%
93%
93%
Similar
Fire prevention and education
NA
79%
76%
80%
82%
85%
85%
85%
87%
84%
82%
81%
77%
Similar
Palo Alto open space
NA
NA
NA
NA
NA
82%
84%
81%
86%
83%
86%
92%
93%
Similar
City parks
90%
90%
94%
91%
93%
92%
93%
91%
94%
91%
91%
93%
93%
Similar
Recreation programs or classes
83%
82%
81%
87%
87%
87%
84%
84%
87%
81%
83%
79%
83%
Similar
Recreation centers or facilities
77%
81%
75%
85%
80%
84%
86%
81%
86%
82%
82%
79%
85%
Higher
Public library services (e.g., hold
requests, storytimes, teen events,
bookclubs)
Library facilities (buildings,
computer equipment,
accessibility)
Variety of library materials
(books, e -books, streaming,
databases, audiobooks)
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
92%
93%
93%
Similar
NA
NA
NA
NA
NA
NA
NA
NA
NA
92%
94%
95%
93%
Similar
60%
75%
72%
88%
81%
88%
83%
82%
86%
88%
86%
92%
90%
Similar
Art programs and theater
NA
78%
81%
82%
82%
69%
80%
78%
82%
76%
82%
89%
83%
Lower
City -sponsored special events
NA
NA
NA
NA
NA
75%
75%
73%
75%
77%
72%
74%
75%
Similar
City website (cityofpaloalto.org)
NA
73%
67%
70%
69%
88%
69%
66%
72%
65%
69%
70%
73%
Similar
Report of Results
Page 54
Item 1: Staff Report Pg. 59 Packet Pg. 64 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Please rate the quality of each of Percent positive
the following services in Palo
Alto: 2003 2010 2011 2012 2014 2015 2016 2017 2018 2021 2022
Public information (Police/public
safety) NA NA NA NA NA NA NA NA NA 77% 74% 71% 76%
Public information (non-
Police/public safety) NA NA
Overall customer service by Palo
Alto employees (police,
receptionists, planners, etc.) 78% 77%
*Prior to 2023, "Public information (Police/public safety)"
"Public information services (non-Police/public safety)".
2023 rating
compared to
2022
Similar
I i
NA NA NA NA NA NA NA 75% 75% 69% 75% Higher
76% 81% 79% 81% 74% 77% 84% 77% 79% 80% 78% Similar
was "Public information services (Police/public safety)" and "Public information (non-Police/public safety)" was
Table 60: Question 10 - Benchmark Comparisonr
City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
346
Comparison to
benchmark
Traffic enforcement
56
144
Similar
Traffic signal timing
56
64
304
Similar
Street repair
42
212
345
Similar
Street cleaning
66
74
313
Similar
Sidewalk maintenance
56
117
314
Similar
Land use, planning and zoning
41
190
315
Similar
Code enforcement (weeds, abandoned buildings, etc)
48
137
338
Similar
Preservation of natural areas (open space, farmlands and
greenbelts)
Affordable high-speed internet access
Utility payment options
Drinking water
70
27
298
Higher
45
163
243
Similar
72
7
288
Higher
76
29
311
Higher
Sewer services
73
77
309
Similar
Storm water management (storm drainage, dams, levees, etc.)
63
147
320
Similar
Police emergency services
71
153
368
Similar
Report of Results
Item 1: Staff Report Pg. 60
Page 55
Packet Pg. 65 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
r 202'
City of Palo Alto
rating
60
68
Rank
Number of jurisdictions for
comparison
344
321
Comparison to
benchmark
Similar
Crime prevention
195
Animal control
58
Similar
Ambulance or emergency medical services
77
118
315
Similar
Fire emergency services
80
125
335
Similar
Fire prevention and education
68
142
308
Similar
Palo Alto open space (e.g. Foothills, Baylands)
83
2
296
Much Higher
City parks
81
21
324
Higher
Recreation programs or classes
Recreation centers or facilities
Overall customer service by Palo Alto employees (police,
receptionists, planners, etc.)
71
45
318
Higher
73
35
306
Higher
Similar
67
198
352
Table 61: Question 10 - Geographic Subgroup Results
Area
Overall
Area Area
Area
Area
Area
1 2
3
4
Area 5
6
Percent rating "excellent" or "good"
(A) (B)
(C)
(D)
(E)
(F) (A)
57%
66%
Traffic enforcement
61% 67%
68%
65% 65%
70%
62%
71%
53%
55%
67%
63%
Traffic signal timing
D
D
D
55%
48%
46%
47%
24%
39%
42%
Street repair
D
D
D
D
Street cleaning
77%
84%
79%
74%
81%
77%
79%
Street tree maintenance
74%
70%
69%
60%
73%
65%
67%
Sidewalk maintenance
64%
68%
67%
60%
69%
57% 63%
40%
47%
40%
29%
28%
46% 40%
Land use, planning, and zoning
D E
D E
Report of Results
page 56
Item 1: Staff Report Pg. 61 Packet Pg. 66 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Percent rating "excellent" or "good"
Code enforcement (weeds, abandoned buildings, etc.)
Preservation of natural areas (open space, farmlands, and greenbelts)
Building and planning application processing services
Affordable high-speed internet access
Electric utility
Gas utility
Utility payment options
Area
Area Area
2 3
(B) (C)
Area
4
(D)
Area 5
Area
6
(F)
Overall
(A)
53%
Area
1
(A)
(E)
46%
63%
A D
46%
43%
59%
56%
91%
D
80%
92%
B D
78%
81%
82%
83%
36%
47%
F
50%
F
40%
31%
28%
38%
45%
44%
43%
39%
69%
ABCD
F
44%
45%
72%
74%
76%
72%
78%
71%
73%
67%
71%
73%
72%
77%
62%
70%
85%
87%
90%
D
78%
90%
83%
85%
Drinking water
88%
D
89%
D
94%
D
75%
90%
D
85%
D
86%
Sewer services
87%
89%
D
87%
79%
93%
D
88%
87%
Storm water management (storm drainage, dams, levees, etc.)
63%
75%
86%
A F
72%
84%
A F
68%
73%
Refuse collection (garbage, recycling, yard waste, and e -waste)
87%
90%
F
89%
85%
94%
F
81%
87%
Police services
86%
82%
83%
83%
92%
84%
84%
Crime prevention
69%
66%
70%
69%
74%
68%
68%
Animal control
Ambulance or emergency medical services
Fire emergency services
82%
81%
79%
74%
87%
73%
78%
91%
94%
D
92%
82%
93%
92%
90%
93%
93%
93%
92%
94%
94%
93%
Report of Results
Item 1: Staff Report Pg. 62 Packet Pg. 67 of 371
page 57
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Area Overall
Area Area Area Area Area
1 3 4 Area 5 6
Percent rating "excellent" or "good"
(A) (B) (C) (D) (E) (F) (A)
87%
79%
84%
70%
74%
74%
77%
Fire prevention and education
D
Palo Alto open space
95%
90%
90%
92%
96%
95%
93%
98%
93%
93%
92%
96%
90%
93%
City parks
F
88%
91%
83%
74%
88%
78%
83%
Recreation programs or classes
D
D F
87%
92%
83%
78%
87%
83%
85%
Recreation centers or facilities
D
94%
97%
95%
89%
94%
92%
93%
Public library services (e.g., hold requests, storytimes, teen events, bookclubs)
D
97%
97%
93%
89%
90%
90%
93%
Library facilities (buildings, computer equipment, accessibility)
D
D
Variety of library materials (books, e -books, streaming, databases, audiobooks)
95%
92%
92%
87%
87%
88%
90%
Art programs and theater
87%
87%
86%
77%
72%
82%
83%
City -sponsored special events
79%
83%
72%
73%
67%
72%
75%
City website (cityofpaloalto.org)
73%
80%
68%
74%
66%
71%
73%
82%
75%
86%
74%
57%
76%
76%
Public information (Police/public safety)
E
E
E
E
E
85% 80% 77%
72%
60%
73%
75%
Public information (non-Police/public safety)
E E
Overall customer service by Palo Alto employees (police, receptionists, planners,
79% 82% 85%
69%
73%
78%
78%
etc.)
D D
Report of Results
Item 1: Staff Report Pg. 63 1 Packet Pg. 68 of 371
'age 58
City of Palo Alto Community Survey
Table 62: Question 10 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Traffic enforcement
Traffic signal timing
Street repair
Street cleaning
Street tree maintenance
Sidewalk maintenance
Land use, planning, and zoning
Code enforcement (weeds, abandoned buildings, etc.)
Preservation of natural areas (open space, farmlands, and greenbelts)
Building and planning application processing services
Affordable high-speed internet access
Electric utility
Gas utility
Utility payment options
Drinking water
Report of Results
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Race/ethnicity
White alone, not
Hispanic and/or other
Hispanic
race
(A)
(B)
59%
71%
A
68%
59%
A
49%
38%
A
81%
78%
71%
65%
63%
66%
34%
47%
A
48%
59%
A
87%
79%
B
31%
48%
A
49%
42%
79%
67%
B
77%
63%
B
89%
80%
B
92%
79%
B
Sex Overall
Female Male
(A) (B) (A)
61% 68% 65%
62%
64%
63%
36%
50%
42%
A
77%
82%
79%
63%
73%
67%
A
61%
66%
63%
38%
42%
40%
50%
56%
53%
79%
87%
83%
A
33%
44%
38%
A
38%
51%
45%
A
67%
79%
73%
A
61%
79%
70%
A
80%
89%
85%
A
84%
89%
86%
page 59
Item 1: Staff Report Pg. 64 1 Packet Pg. 69 of 371
City of Palo Alto Community Survey
Percent rating "excellent" or "good"
Storm water management (storm drainage, dams, levees, etc.)
Refuse collection (garbage, recycling, yard waste, and e -waste)
Police services
Crime prevention
Animal control
Ambulance or emergency medical services
Fire emergency services
Fire prevention and education
Palo Alto open space
Recreation programs or classes
Recreation centers or facilities
Public library services (e.g., hold requests, storytimes, teen events,
bookclubs)
Library facilities (buildings, computer equipment, accessibility)
Report of Results
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Race/ethnicity
White alone, not Hispanic and/or other
Hispanic race
(A) (B)
91% 81%
B
76% 72%
92%
B
89%
B
78%
B
83%
B
93%
94%
84%
B
97%
B
97%
B
91%
B
91%
B
96%
B
97%
B
82%
78%
61%
74%
87%
92%
67%
90%
90%
74%
80%
91%
88%
Sex
Female Male
(A) (B)
84% 89%
69% 79%
A
88% 86%
85% 84%
64% 75%
A
78% 79%
92% 88%
94% 93%
77% 76%
92% 95%
92% 94%
84% 83%
87% 84%
94% 93%
93% 93%
Overall
(A)
87%
73%
87%
84%
68%
78%
90%
93%
77%
93%
93%
83%
85%
93%
93%
Item 1: Staff Report Pg. 65 1 Packet Pg. 70 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Race/ethnicity
Sex
Overall
White alone, not
Hispanic and/or other
Hispanic
race
Female
Male
Percent rating "excellent" or "good"
(A)
(B)
(A)
(B)
(A)
Variety of library materials (books, e -books, streaming, databases,
93%
85%
91%
89%
90%
audiobooks)
B
77%
85%
80%
83%
86%
Art programs and theater
B
83%
66%
78%
73%
75%
City -sponsored special events
B
City website (cityofpaloalto.org)
72%
75%
70%
75%
73%
Public information (Police/public safety)
78%
73%
74%
77%
76%
Public information (non-Police/public safety)
79%
72%
73%
77%
75%
Overall customer service by Palo Alto employees (police, receptionists,
78%
79%
70%
86%
78%
planners, etc.)
A
Question 11
nhin ti'A• n"estion 11 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate the following as they relate to Palo Alto
Utilities' services:
Reliability of utility services
Affordability of utility services
Excellent
46% N=264
Good Fair
Poor
Don't know Total
3% N=19 100% N=572
42%
N=241
6%
N=34
2%
N=13
14%
N=80
34%
N=196
31%
N=178
15%
N=88
5%
N=30
100%
N=572
Community value received from the City owning and
operating its own municipal utility services
35%
N=201
29%
N=163
13%
N=72
4%
N=24
19%
N=110
100%
N=571
Utilities online customer self-service features
Providing opportunities for energy and water efficiency
at home or business
Working hard to keep utilities prices competitive
24%
N=138
37%
N=207
12%
N=67
1 %
N=4
26%
N=1 50
100%
N=566
22%
N=122
36%
N=203
15%
N=84
2%
N=13
25%
N=141
100%
N=564
16%
N=90
25%
N=142
22%
N=127
9%
N=54
27%
N=1 56
100%
N=569
Report of Results
Page 61
Item 1: Staff Report Pg. 66 Packet Pg. 71 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Please rate the following as they relate to Palo Alto
Utilities' services:
Excellent
Good
Fair
Poor
Don't know
Total
Value of all the services Palo Alto Utilities provides for
the price you pay
20%
N=112
36%
N=203
25%
N=141
7%
N=39
12%
N=66
100%
N=562
Ease of obtaining information or performing a
transaction through the City's website
19°%o
N=108
35%
N=198
17%
N=98
5%
N=27
23%
N=132
100%
N=563
Value of Palo Alto Utilities' customer communications
22%
N=125
35%
N=195
19%
N=107
3%
N=16
21%
N=120
100%
N=563
Ease of contacting Utilities department staff
22%
N=125
30%
N=172
13%
N=72
4%
N=22
31%
N=177
100%
N=567
Speed of response after contacting Utilities department
staff
23%
N=130
26%
N=146
13%
N=74
3%
N=16
35%
N=197
100%
N=563
Table 64: Question 11 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate the following as they relate to Palo Alto Utilities' services:
Excellent
Good
Fair
Poor
Total
Reliability of utility services
48%
N=264
44%
N=241
6%
N=34
2%
N=13
100%
N=552
Affordability of utility services
Community value received from the City owning and operating its own
municipal utility services
Utilities online customer self-service features
Providing opportunities for energy and water efficiency at home or
business
Working hard to keep utilities prices competitive
15%
N=80
36%
N=196
33%
N=178
16%
N=88
100%
N=543
44%
N=201
35%
N=163
16%
N=72
5%
N=24
100%
N=460
33%
N=138
50%
N=207
16%
N=67
1%
N=4
100%
N=416
29%
N=122
48%
N=203
20%
N=84
3%
N=13
100%
N=422
22%
N=90
34%
N=142
31%
N=127
13%
N=54
100%
N=413
Value of all the services Palo Alto Utilities provides for the price you
pay
23%
N=112
41%
N=203
29%
N=141
8%
N=39
100%
N=495
Ease of obtaining information or performing a transaction through the
City's website
25%
N=108
46%
N=198
23%
N=98
6%
N=27
100%
N=431
Value of Palo Alto Utilities' customer communications
28%
N=125
44%
N=195
24%
N=107
4%
N=16
100%
N=443
Ease of contacting Utilities department staff
Speed of response after contacting Utilities department staff
32%
N=125
44%
N=172
18%
N=72
6%
N=22
100%
N=390
36%
N=130
40%
N=146
20%
N=74
4%
N=16
100%
N=366
Report of Results
Item 1: Staff Report Pg. 67 1 Packet Pg. 72 of 371
'age 62
City of Palo Alto Community Survey
Table 65: Question 11 - Historical Result
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
uuuber 2023
Please rate the following as they relate to Palo Alto Utilities' services:
Percent positive
2018 2021 2022
94% 93% 88%
2023 rating compared to
2022
2017
96%
2023
Reliability of utility services
Affordability of utility services
Community value received from the City owning and operating its own municipal
utility services
Utilities online customer self-service features
91%
Similar
64%
59%
58%
60%
51%
Lower
81%
79%
84%
86%
79%
Lower
NA
78%
86%
82%
83%
Similar
Providing opportunities for energy and water efficiency at home or business
83%
75%
80%
76%
77%
Similar
Working hard to keep utilities prices competitive
63%
59%
62%
68%
56%
Lower
Value of all the services Palo Alto Utilities provides for the price you pay
68%
62%
66%
68%
64%
Similar
Ease of obtaining information or performing a transaction through the City's
website
Value of Palo Alto Utilities' customer communications
Ease of contacting Utilities department staff
65%
61%
72%
75%
71%
Similar
76%
70%
80%
78%
72%
Lower
NA
75%
84%
81%
76%
Similar
Speed of response after contacting Utilities department staff
NA
76%
83%
84%
75%
Lower
Table 66: Question 11 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Reliability of utility services
Affordability of utility services
Community value received from the City owning and operating its own municipal utility
services
Utilities online customer self-service features
Providing opportunities for energy and water efficiency at home or business
Report of Results
Area Overall
AreT Area Area Area Area Area
1 2 1 3 4 1 5 6
95%
91%
90%
93%
90%
90%
91%
54%
43%
60%
B
50%
48%
55%
51%
78%
77%
81%
80%
75%
82%
79%
78%
84%
86%
80%
92%
82%
83%
72%
83%
80%
77%
73%
73%
77%
Item 1: Staff Report Pg. 68
page 63
Packet Pg. 73 of 371
City of Palo Alto Community Survey
Percent rating "excellent" or "good"
Working hard to keep utilities prices competitive
Value of all the services Palo Alto Utilities provides for the price you pay
Ease of obtaining information or performing a transaction through the City's website
Value of Palo Alto Utilities' customer communications
Ease of contacting Utilities department staff
Speed of response after contacting Utilities department staff
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Area
Overall
Area Area Area
Area Area
Area
1 2 3
4 5
6
(A) (B) (C)
(D) (E)
56% 64%
(F) (A)
67% 56%
47%
46%
61%
57% 78%
AB
61%
61%
60%
69%
64%
BD
82%
72%
76%
66%
67%
67%
71%
DF
79%
69%
80%
66%
81%
68%
72%
84%
72%
82%
76%
80%
70%
76%
87%
72%
89%
72%
77%
68%
75%
BF
BDF
Table 67: Question 11 - Demographic Subgroup Results
Race/ethnicity
Sex
Overall
White alone,
not Hispanic and/or other
Hispanic
race
Female
Male
Percent rating "excellent" or "good"
(A)
(B)
(A)
(B)
(A)
94%
88%
90%
92%
91%
Reliability of utility services
B
57%
45%
48%
56%
51%
Affordability of utility services
B
Community value received from the City owning and operating its own
84%
73%
75%
83%
79%
municipal utility services
B
88%
79%
82%
85%
83%
Utilities online customer self-service features
B
Providing opportunities for energy and water efficiency at home or
80%
74%
75%
79%
77%
business
63%
49%
51%
62%
56%
Working hard to keep utilities prices competitive
B
A
Report of Results
"age 64
Item 1: Staff Report Pg. 69 1 Packet Pg. 74 of 371
City of Palo Alto Community Survey
Percent rating "excellent" or "good"
Value of all the services Palo Alto Utilities provides for the price you pay
Ease of obtaining information or performing a transaction through the
City's website
Value of Palo Alto Utilities' customer communications
Ease of contacting Utilities department staff
Speed of response after contacting Utilities department staff
Question 12
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Race/ethnicity
Sex
Overall
White alone,
not Hispanic and/or other
Hispanic
race
Female
Male
(A)
(B)
(A)
(B)
(A)
70%
56%
61%
67%
64%
B
71%
71%
68%
73%
71%
75%
70%
70%
75%
72%
80%
71%
74%
77%
76%
B
77%
74%
73%
78%
75%
Table 68: Question 12 - Response Percentages and Number of Respondents
Please rate how important, if at all, you think it is for the Palo
Alto community to focus on each of the following in the coming
two years. Essential
Overall "built environment" of Palo Alto (including overall design,
buildings, parks and transportation systems) 45% N=254
Overall economic health of Palo Alto 41% N=236
Overall feeling of safety in Palo Alto 56% N=323
Very
important
Somewhat
important
Not at all
important
Total
36%
N=203
18%
N=100
1%
N=8
100%
N=565
45%
N=259
11%
N=65
2%
N=12
100%
N=572
31%
N=177
9%
N=54
4%
N=21
100%
N=575
Overall quality of natural environment in Palo Alto
40%
N=228
44%
N=251
14%
N=80
2%
N=13
100%
N=571
Overall health and wellness opportunities in Palo Alto
24%
N=139
46%
N=267
25%
N=143
4%
N=26
100%
N=575
Overall opportunities for education, culture and the arts
29%
N=168
42%
N=244
25%
N=141
4%
N=22
100%
N=576
Residents' connection and engagement with their community
20%
N=1 17
40%
N=233
35%
N=200
4%
N=26
100%
N=576
Reducing community greenhouse gas emissions
38%
N=217
30%
N=175
23%
N=133
9%
N=53
100%
N=579
Increasing local solar generation capacity within city boundaries
36%
N=205
31%
N=178
24%
N=139
9%
N=52
100%
N=574
Increasing electric storage capacity within city boundaries
34%
N=196
34%
N=192
23%
N=132
8%
N=48
100%
N=568
Report of Results
Page 65
Item 1: Staff Report Pg. 70 Packet Pg. 75 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
uutGfler 2023
Please rate how important, if at all, you think it is for the Palo
Alto community to focus on each of the following in the coming
Very
Somewhat
Not at all
two years.
Essential
important
important
important Total
Faster notification systems (online, mobile or email) for Utilities
billing issues, efficiency tips, outage information
23%
N=132
34%
N=195
35%
N=199
8°%o N=48
100%
N=574
Faster notification systems (online, mobile or email) for public
safety issues
34%
N=193
41%
N=231
21%
N=119
5% N=26
100%
N=570
This question did not have a "don't know" response option.
Table 69: Question 12 - Historical Result:
Please rate how important, if at all, you think it is for the Palo Alto
community to focus on each of the following in the coming two years.
Percent positive
2015 2016 2017 2018 2021 2022 2023
2023 rating
compared to 2022
Overall "built environment" of Palo Alto (including overall design, buildings,
parks and transportation systems)
Overall economic health of Palo Alto
Overall feeling of safety in Palo Alto
Overall quality of natural environment in Palo Alto
80%
82%
75%
78%
81%
84%
81%
Similar
78%
82%
76%
NA
85%
81%
87%
Higher
82%
80%
80%
81%
83%
87%
87%
Similar
81%
61%
84%
65%
79%
62%
78%
NA
85%
66%
83%
66%
84%
71%
Similar
Similar
Overall health and wellness opportunities in Palo Alto
Overall opportunities for education, culture and the arts
67%
70%
67%
NA
70%
74%
72%
Similar
Residents' connection and engagement with their community
71%
73%
70%
NA
66%
68%
61%
Lower
Reducing community greenhouse gas emissions
NA
NA
58%
64%
67%
70%
68%
Similar
Increasing local solar generation capacity within city boundaries
NA
NA
57%
55%
62%
63%
67%
Similar
Increasing electric storage capacity within city boundaries
NA
NA
NA
50%
61%
67%
68%
Similar
Faster notification systems (online, mobile or email) for Utilities billing
issues, efficiency tips, outage information
NA
NA
NA
45%
46%
53%
57%
Similar
Faster notification systems (online, mobile or email) for public safety issues
NA
NA
NA
63%
64%
68%
74%
Higher
Report of Results
age 66
Item 1: Staff Report Pg. 71 1 Packet Pg. 76 of 371
City of Palo Alto Community Survey
Table 70: Question 12 - Benchmark Comparisons
I
Overall "built environment" of Palo Alto (including overall design,
buildings, parks and transportation systems)
Overall economic health of Palo Alto.
Overall feeling of safety in Palo Alto
Overall quality of natural environment in Palo Alto
Overall health and wellness opportunities in Palo Alto
Overall opportunities for education, culture and the arts
Residents' connection and engagement with their community
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
City of Palo I Number of jurisdictions for Comparison to
Alto rating Rank , comparison benchmark
75
46
286
Higher
75
240
286
Similar
80
187
286
Similar
74
129
286
Similar
63
237
286
Similar
66
178
286
Similar
59
258
286
Similar
Table 71: Question 12 - Geographic Subgroup Results
Area Overall
ArT pn Arpa Arpa Arpn Arpa Arpa
Percent rating "excellent" or "good"
1
I (A)
2 3
(B) (C)
79% 75%
4 5 6
(D) (E) (F) (A)
Overall "built environment" of Palo Alto (including overall design, buildings, parks and
transportation systems)
82%
85%
79%
82%
81%
Overall economic health of Palo Alto
92%
B
81%
88%
87%
85%
88%
87%
Overall feeling of safety in Palo Alto
94%
F
86%
90%
88%
84%
83%
87%
Overall quality of natural environment in Palo Alto
Overall health and wellness opportunities in Palo Alto
Overall opportunities for education, culture and the arts
Residents' connection and engagement with their community
80%
83%
89%
84%
81%
84%
84%
68%
71%
75%
69%
72%
69%
71%
70%
65%
78%
75%
65%
75%
72%
69%
E
58%
73%
B D E
57%
51%
61%
61%
Reducing community greenhouse gas emissions
59%
70%
66%
69%
73%
67%
68%
Increasing local solar generation capacity within city boundaries
59%
65%
69%
72%
74%
63%
67%
Report of Results
Item 1: Staff Report Pg. 72
Page 67
Packet Pg. 77 of 371
City of Palo Alto Community Survey
Percent rating "excellent" or "good"
Increasing electric storage capacity within city boundaries
Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency
tips, outage information
Faster notification systems (online, mobile or email) for public safety issues
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Area
Overall
Area
Area
Area
Area
Area
Area
1
2
3
4
5
6
(A)
(B)
(C)
(D)
(E)
(F)
(A)
64%
65%
71%
74%
65%
68%
68%
52%
61%
69%
63%
34%
54%
57%
E
E
AEF
E
E
72%
72%
84%
83%
57%
73%
74%
E
E
E
E
Table 72: Question 12 - Demographic Subgroup Results
Race/ethnicity Sex Overall
White alone, not Hispanic and/or
Hispanic other race Female Male
Percent rating "excellent" or "good"
Overall "built environment" of Palo Alto (including overall design, buildings,
parks and transportation systems)
Overall economic health of Palo Alto
Overall feeling of safety in Palo Alto
Overall quality of natural environment in Palo Alto
(A)
(B)
80%
(A) (B)
77% 85%
A
)
82%
81%
86%
87%
87%
86%
87%
81%
93%
A
84%
90%
A
87%
81%
86%
84%
83%
84%
Overall health and wellness opportunities in Palo Alto
Overall opportunities for education, culture and the arts
Residents' connection and engagement with their community
68%
73%
73%
67%
71%
67%
77%
A
74%
68%
72%
57%
63%
63%
58%
61%
Reducing community greenhouse gas emissions
74%
B
64%
73%
B
64%
68%
Increasing local solar generation capacity within city boundaries
72%
B
62%
69%
64%
67%
Increasing electric storage capacity within city boundaries
71%
66%
70%
67%
68%
Report of Results
,age oo
Item 1: Staff Report Pg. 73 1 Packet Pg. 78 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Race/ethnicity
Sex
Overall
White alone, not Hispanic and/or
Hispanic other race
Female
Male
Percent rating "excellent" or "good"
(A) (B)
(A)
(B) (A)
Faster notification systems (online, mobile or email) for Utilities billing issues,
52% 63%
55%
59% 57%
efficiency tips, outage information
A
68% 81%
77%
71% 74%
Faster notification systems (online, mobile or email) for public safety issues
A
Question 13
Table 73: Question 13 - Response Percentages and Number of Respondents Including "Don't Know"
Responses
Somewhat Somewhat
Don't
In a typical week, how likely are you to: Very likely likely
unlikely Very unlikely
know
Total
Participate in organized group activities (such as
clubs, sports teams, volunteer your time, attend
church/temple) 30% N=170 22% N=127
20% N=113 27% N=155
2% N=11
100% N=577
Spend quality time with local friends, family, and/or
neighbors 58% N=336 27% N=156 8% N=47 6% N=32
1% N=8
100% N=580
Table 74: Question 13 - Response Percentages and Number of Respondents Without "Don't Know"
Responses
Somewhat Somewhat
In a typical week, how likely are you to: Very likely
likely unlikely Very unlikely
Total
Participate in organized group activities (such as clubs, sports
teams, volunteer your time, attend church/temple) 30% N=170
23% N=127 20% N=113 27%
N=155
100% N=566
Spend quality time with local friends, family, and/or neighbors 59% N=336
27% N=156 8% N=47 6% N=32
100% N=572
Report of Results
Item 1: Staff Report Pg. 74 Packet Pg. 79 of 371
City of Palo Alto Community Survey
Table 75: Question 13 - Historical Results
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Percent positive (e.g., very/somewhat
2023
likely)
rating
compared
In a typical week, how likely are you to: 2017
2018 2021
2022
2023
to 2022
Participate in organized group activities (such as clubs, sports teams volunteer your time,
attend church/temple) 52%
56% 47%
55%
53%
Similar
Spend quality time with local friends, family, and/or neighbors 85%
88% 82%
86%
86%
Similar
Table 76: Question 13 - Geographic Subgroup Results
Area
Overall
Area
Area Area
Area
Area
Area 1
2
3 4
5
6
Percent rating "very likely" or "somewhat likely" (A)
(B)
(C) (D)
(E)
(F)
(A)
Participate in organized group activities (such as clubs, sports teams, volunteer your 69%
51%
49% 48%
58%
50%
53%
time, attend church/temple) B C D F
99%
87%
81% 87%
82%
82%
86%
BCDE
Spend quality time with local friends, family, and/or neighbors F
Table 77: Question 13 - Demographic Subgroup Results
Race/ethnicity
Sex
Overall
White alone, not Hispanic
and/or
Hispanic
other race
Female Male
Percent rating "very likely" or "somewhat likely" (A)
(B)
(A)
(B)
(A)
Participate in organized group activities (such as clubs, sports teams,
volunteer your time, attend church/temple) 53%
54%
57%
49%
53%
Spend quality time with local friends, family, and/or neighbors 86%
86%
85%
87%
86%
Report of Results
Item 1: Staff Report Pg. 75 Packet Pg. 80 of 371
City of Palo Alto Community Survey
Question 14
Table 78: Question 14 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
What mode of transportation do you use most for your typical daily needs for getting around town?
Driving
Walking
Biking
Bus
Train
Free shuttle
Taxi
Uber/Lyft or similar rideshare service
Carpooling
Total
Percent
Number
N=447
77%
12%
N=69
8%
N=49
1%
N=4
0%
N=1
0%
N=3
0%
N=0
1 %
N=4
0%
N=2
100%
N=580
Table 79: Question 14 - Historical Result
I Percent
What mode of transportation do you use most for your typical daily
needs for getting around town? 2016 2017
Driving 77% 73%
Walking 13% 13%
Biking 8% 11%
Bus 1% 1%
Train 0% 1%
Free shuttle 0% 0%
Taxi 0% 0%
selecting each response
2018 2021 2022 2023
2023 rating
compared to
2022
Higher
Similar
76%
71%
67%
77%
11%
14%
16%
12%
10%
13%
15%
8%
Lower
0%
1%
1%
1%
Similar
1%
0%
0%
0%
Similar
1%
0%
0%
0%
Similar
0%
0%
0%
0%
Similar
Uber/Lyft or similar rideshare service
0%
1%
0%
0%
0%
1%
Similar
Carpooling
0%
0%
0%
0%
1%
0%
Similar
Report of Results
Item 1: Staff Report Pg. 76 I Packet Pg. 81 of 371
City of Palo Alto Community Survey
Question 15
Table 80: Question 15 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
In a typical week, how likely are you to: Very convenient Somewhat convenient Somewhat inconvenient Very inconvenient Total
Walking
35%
N=197
35%
N=194
18%
N=101
12%
N=69
100%
N=561
Biking
44%
N=246
34%
N=187
10%
N=57
12%
N=65
100%
N=554
Bus
6%
N=31
25%
N=135
42%
N=229
27%
N=145
100%
N=540
Train
10%
N=54
29%
N=156
30%
N=161
30%
N=162
100%
N=534
Free shuttle
18%
N=92
39%
N=207
30%
N=157
13%
N=70
100%
N=526
Taxi
16%
N=85
24%
N=128
27%
N=141
32%
N=169
100%
N=523
Uber/Lyft or similar rideshare service
42%
N=231
37%
N=202
12%
N=68
9%
N=52
100%
N=554
Carpooling
9%
N=48
27%
N=143
35%
N=185
29%
N=154
100%
N=529
Table 81: Question 15 - Historical Result -
If you did not have access to a car for your usual Percent positive (e.g., very/somewhat convenient)
daily transportation around town, how convenient
(based on time and proximity) would you consider
each of the following methods of getting around? 2015 2016 2017 2018 2021 2022
2023 rating
compared to
2022
2023
Walking
92%
94%
92%
69%
76%
66%
70%
Similar
Biking
76%
75%
75%
77%
83%
80%
78%
Similar
Bus
53%
50%
52%
33%
33%
33%
31%
Similar
Train
68%
66%
60%
41%
39%
43%
39%
Similar
Free shuttle
78%
75%
74%
46%
45%
48%
57%
Higher
Taxi
26%
27%
24%
35%
30%
31%
41%
Higher
Uber/Lyft or similar rideshare service
52%
62%
66%
83%
77%
74%
78%
Similar
Carpooling
52%
45%
49%
33%
26%
41%
36%
Similar
Report of Results
'age 72
Item 1: Staff Report Pg. 77 1 Packet Pg. 82 of 371
City of Palo Alto Community Survey
Table 82: Question 15- Geographic Subgroup Results
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Area
Overall
Area 1 Area 2
Area 3 Area 4 Area 5
Area 6
Percent rating "very" or "somewhat" likely
(A) (B)
78% 75%
(C) (D) (E)
(F) (A)
79% 70%
64%
46%
78%
Walking
D D
83% 83%
D
D
CD
70%
68%
85%
80%
78%
Biking
D CD
CD
D
28%
25%
35%
30%
51%
28%
31%
Bus
ABCDF
42%
36%
29%
32%
51%
47%
39%
Train
CD
CD
55%
64%
50%
49%
63%
59%
57%
Free shuttle
D
Taxi
36%
47%
44%
38%
44%
37%
41%
Uber/Lyft or similar rideshare service
72%
80%
79%
73% 81%
36% 55%
83%
78%
34%
39%
31%
30%
36%
Carpooling
A B C D F
Percent rating "very" or "somewhat" likely
Walking
Biking
Bus
Train
Free shuttle
Taxi
Report of Results
Table 83: Question 15- Demographic Subgroup Results
Race/ethnicity
White alone, not Hispanic Hispanic and/or other race
(A) (B)
72% 68%
77% 82%
28%
35%
39%
42%
60%
55%
39%
44%
Sex
Overall
Female
Male
(A)
(B)
(A)
78%
62%
70%
B
74%
83%
78%
A
29%
33%
31%
42%
38%
39%
56%
58%
57%
41%
41%
41%
Item 1: Staff Report Pg. 78
"age 73
Packet Pg. 83 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Race/ethnicity
Sex
Overall
White alone, not Hispanic Hispanic and/or other race
Female
Male
Percent rating "very" or "somewhat" likely
(A) (B)
(A)
(B)
(A)
Uber/Lyft or similar rideshare service
76% 82%
79%
78%
78%
34% 40%
42%
30%
36%
Carpooling
,
B
Question 16
Table 84: Question 16 - Response Percentages and Number of Respondents with "Don't Know" Responses
If you plan to purchase a new car within the next
two years, what is the likelihood of it being: Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely Don't know Total
All -electric
41%
N=212
22%
N=112
10%
N=50
16%
N=83
11%
N=58
100%
N=516
Plug-in hybrid
24%
N=123
37%
N=183
11%
N=54
17%
N=86
11%
N=55
100%
N=501
Hydrogen fuel cell 2%
Other 9%
N=11
11%
N=54
11%
N=53
54%
N=263
21%
N=104
100%
N=485
N=31
6%
N=21
4% N=12
15% N=49
66%
N=223 100% N=336
Respondents were able to write a response in their own words. These verbatim responses are shown in Appendix B: Verbatim Responses to Open-ended Questions trom
Probability Survey.
Table 85: Question 16 - Response Percentages and Number of Respondents without "Don't Know" Responses
If you plan to purchase a new car within the next two years,
what is the likelihood of it being:
All -electric
Plug-in hybrid
Hydrogen fuel cell
Other
Very likely
Somewhat
likely
Somewhat
unlikely
Very unlikely
Total
46%
N=212
24%
N=112
11%
N=50
18%
N=83
100%
N=457
28%
N=123
41%
N=183
12%
N=54
19%
N=86
100%
N=446
3%
N=1 1
14%
N=54
14%
N=53
69%
N=263
100%
N=381
27%
N=31
19%
N=21
11% N=12
43% N=49
100%
N=113
Respondents were able to write a response in their own words. These verbatim responses are shown in Appendix B: Verbatim Responses to Open-ended Questions from
Probability Survey.
Report of Results
-age /4
Item 1: Staff Report Pg. 79 Packet Pg. 84 of 371
City of Palo Alto Community Survey
Table 86: Question 16- Historical Result
If you plan to purchase a new car within the next two years, what is the likelihood of
it being:
Plug-in hybrid
All -electric
Hydrogen fuel cell
Other
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Percent rating positively (e.g., very/somewhat
2023
likely)
rating
compared
2016
2017
2018
2021
2022
2023
to 2022
59%
62%
62%[61%
65%
69%
Similar
65%
71%
67%
76%
68%
71%
Similar
10%
14%
11%
14%
12%
17%
Similar
NA
NA
NA
NA
48%
46%
Similar
Table 87: Question 16 - Geographic Subgroup Results
Percent rating "very" or "somewhat" likely
Area
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (B) (C) (D) (E) (F)
Overall
(A)
71%
All -electric
67%
76%
77%
64%
71%
69%
Plug-in hybrid
74%
74%
68%
64%
76%
62%
69%
Hydrogen fuel cell
16%
15%
14%
19%
28%
14%
17%
Other
58%
27%
38%
64%
B F
49%
31%
46%
Percent rating "very" or "somewhat" likely
All -electric
Plug-in hybrid
Hydrogen fuel cell
Other
Report of Results
Table 88: Question 16- Demographic Subqroup Results
Race/ethnicity
White alone, not Hispanic Hispanic and/or other race
71% 72%
12%
46%
21%
A
43%
Sex
Overall
Female
Male
(A)
(B)
(A)
64%
79%
71%
A
68%
70%
69%
14%
19%
17%
45% 1 43% 1 46%
Item 1: Staff Report Pg. 80
Packet Pg. 85 of 371
City of Palo Alto Community Survey
Question 17
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Table 89: Question 17 - Response Percentages and Number of Respondents with "Don't Know" Responses
Palo Alto is committed to addressing climate change
by engaging in strategies that reduce Greenhouse Gas
Emissions (GHGs). Space heating is the largest source
of GHG in most Palo Alto homes, followed by water Somewhat Somewhat Very
heating. What is the likelihood of you... Very likely likely unlikely unlikely Don't know Total
Replacing your gas water heater with a heat pump
water heater when you are ready to replace the water
heater? 23% N=132 22% N=125 8% N=43 17% N=97 30% N=172 100% N=569
Replacing your gas furnace with a heat pump HVAC
system (that provides heating and cooling) when you
are ready to replace the furnace? I 22% N=124 23% N=128 7% N=38 18% N=99 31% N=176 100% N=565
Table 90: Question 17 - Response Percentages and Number of Respondents without "Don't Know" Responses
Palo Alto is committed to addressing climate change by engaging in
strategies that reduce Greenhouse Gas Emissions (GHGs). Space
heating is the largest source of GHG in most Palo Alto homes, Somewhat Somewhat Very
followed by water heating. What is the likelihood of you... Very likely likely unlikely unlikely Total
Replacing your gas water heater with a heat pump water heater when
you are ready to replace the water heater? 33% N=132 31% N=125 11% N=43 24% N=97 100% N=397
Replacing your gas furnace with a heat pump HVAC system (that
provides heating and cooling) when you are ready to replace the
furnace? 32% N=124 33% N=128 10% N=38 26% N=99 100% N=390
Report of Results
Item 1: Staff Report Pg. 81 Packet Pg. 86 of 371
City of Palo Alto Community Survey
Table 91: Question 17- Historical Result
Palo Alto is committed to addressing climate change by engaging in strategies that
reduce Greenhouse Gas Emissions (GHGs). Space heating is the largest source of
GHG in most Palo Alto homes, followed by water heating. What is the likelihood of
you...
Replacing your gas water heater with a heat pump water heater when you are ready to
replace the water heater?
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 202'
Percent rating positively (e.g.,
very/somewhat likely)
2022
65%
2023
65%
2023 rating
compared to
2022
Similar
Replacing your gas furnace with a heat pump HVAC system (that provides heating and 68% 65% Similar
cooling) when you are ready to replace the furnace?
Table 92: Question 17 - Geographic Subgroup Results
Area Overall
Area Area Area Area Area Area
1,2 3 4 5 6
Percent rating "very" or "somewhat" likely
(A)
(B)
(C) (D) (E) (F) (A)
Replacing your gas water heater with a heat pump water heater when you are ready to
67%
58%
66%
65%
65%
69%
65%
replace the water heater?
Replacing your gas furnace with a heat pump HVAC system (that provides heating and
69%
59%
54%
66%
72%
71%
65%
cooling) when you are ready to replace the furnace?
C
Table 93: Question 17 - Demographic Subgroup RpciiItc
Race/ethnicity Sex Overall
Percent rating "very" or "somewhat" likely
Replacing your gas water heater with a heat pump water heater when you are
ready to replace the water heater?
Replacing your gas furnace with a heat pump HVAC system (that provides heating
and cooling) when you are ready to replace the furnace?
Report of Results
White alone, not
Hispanic
(A)
61%
61%
Hispanic and/or
other race
(B)
70%
70%
Female
Male
(A)
(B)
(A)
65%
65%
65%
65%
65%
65%
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Question 18
Table 94: Question 18 - Response Percentages and Number of Respondents
As a resident of Palo Alto, what one change could the City make that would make you happier?
Housing changes (amount, type, affordability/cost of living); addressing homelessness
Street conditions and traffic concerns, roads
City services, utilities and amenities, sustainability/clean energy
General government operations, communication; tax concerns
Local businesses, retail/shopping options, downtown improvements, development
Safety, crime, policing and law enforcement
Permits, code/ordinance enforcement; upkeep; noise control
Public transportation and parking concerns
Improvements for walking and biking; accessibility
Parks and recreation amenities/services; community activities, library
Schools, programs for children, students
Affordability
Other
Nothing/Don't know
Total
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Survey 2023 Report of Results
er 2023
Percent
Number
23%
N=105
15%
N=67
11%
N=53
9%
N=42
9%
N=40
7%
N=32
5%
N=25
4%
N=18
3%
N=14
3%
N=15
2%
N=7
2%
N=9
2%
N=11
5%
N=24
100%
N=462
'agE.
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Question 19
Table 95: Question 19 - Response Percentages and Number of Respondents
Item 1
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Survey 2023 Report of Results
er 2023
As a resident of Palo Alto, what one thing do you believe the City does well and would want to maintain?
Parks, open space, and natural environment
Utilities and city services
Safety services
Activities and Recreation (arts, libraries, museums, theaters, etc.)
Government/leadership; government communication
Schools and education, programs for the youth
Cleanliness of community; upkeep
Quality of life, reputation
Infrastructure, streets, transportation
Ease of bicycle travel/walking
Sustainability
Culture, diversity
Other
Nothing/don't know/something negative
Total
Percent
21%
Number
N=84
15%
N=61
12%
N=48
10%
N=38
10%
N=39
6%
N=22
3%
N=13
2%
N=9
2%
N=9
2%
N=9
2%
N=6
1%
N=5
4%
N=13
10%
N=38
100%
N=394
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Demographic Questions
Table 96: Question D1 - Response Percentages and Number of Respondents
What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will
be:
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
Total
Table 97: Question D2 - Response Percentages and Number of Respondents
Percent Number
5% N=28
17%
N=98
51%
N=293
24%
N=137
3%
N=15
100%
N=571
What is your employment status?
Percent
Number
Working full time for pay
59%
N=346
Working part time for pay
6%
N=37
Unemployed, looking for paid work
2%
N=13
Unemployed, not looking for paid work
3%
N=20
Fully retired
28%
N=164
College student, unemployed
1 %
N=6
Total
100%
N=585
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Table 98: Question D3 - Response Percentages and Number of Respondents
Item 1
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Survey 2023 Report of Res
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Do you work inside the boundaries of Palo Alto?
Percent
Number
Yes, outside the home
23%
N=128
Yes, from home
23%
N=125
No
54%
N=301
Total
100%
N=553
Table 99: Question D4 - Response Percentages and Number of Respondents
How many years have you lived in Palo Alto?
Percent
Number
Less than 2 years
17%
N=102
2 to 5 years
14%
N=82
6 to 10 years
10%
N=61
11 to 20 years
More than 20 years
Total
18%
N=106
40%
N=236
100%
N=586
rable 100: Question D5 - Response Percentages and Number of Respondents
Which best describes the building you live in?
One family house detached from any other houses
Building with two or more homes (duplex, townhome, apartment or condominium)
Mobile home
Other
Total
Report of Results
Percent
Number
58%
N=342
38%
N=221
0%
N=2
4%
N=21
100%
N=586
age ti i
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Table 101: Question D6 - Response Percentages and Number of Respondents
Item 1
\ttachment A - Palo Alto Communit
Survey 2023 Report of Results
r 2023
Do you rent or own your home?
Percent
Number
Rent
43%
N=251
Own
57%
N=330
Total
100%
N=581
Table 102: Question D7 - Response P-rcentages and Number of Respondents
About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property
insurance and homeowners' association (HOA) fees)?
Less than $500 per month
$500 to $999 per month
$1,000 to $1,499 per month
$1,500 to $1,999 per month
$2,000 to $2,499 per month
$2,500 to $2,999 per month
$3,000 to $3,499 per month
$3,500 to $3,999 per month
$4,000 to $4,499 per month
$4,500 to $4,999 per month
$4,500 to $4,999 per month
$5,500 to $5,999 per month
$6,000 to $6,499 per month
$6,500 to $6,999 per month
$7,000 to $7,499 per month
$7,500 to $7,999 per month
$8,000 to $8,499 per month
$8,500 to $8,999 per month
$9,000 to $9,499 per month
$9,500 to $9,999 per month
Percent
2%
Number
N=13
4%
N=20
5%
N=29
4%
N=24
11%
N=58
11%
N=58
10%
N=52
7%
N=36
5%
N=28
6%
N=31
5%
N=26
3%
N=14
3%
N=18
3%
N=18
2%
N=1 1
2%
N=1 1
2%
N=9
2%
N=12
1 %
N=4
1 %
N=8
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Item 1
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About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property
insurance and homeowners' association (HOA) fees)?
$10,000 or more per month
Total
-able 103: Question D8 - Response Percentages and Number of Respondents
Do any children 17 or under live in your household?
No
Yes
Total
Percent Number
11% N=59
100% N=538
Percent
Number
69%
N=402
31%
N=179
100%
N=581
Table 104: Question D9 - Response Percentages and Number of Respondents
Are you or any other members of your household aged 65 or older?
Percent
Number
No
64%
N=373
Yes
36%
N=206
Total
100%
N=579
T-kI 105: Question D1 0 - Response Percentages and Number of Respondents
How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total
income money from all sources for all persons living in your household.)
Less than $25,000
$25,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 to $199,999
$200,000 to $249,999
Percent
3%
5%
15%
16%
10%
8%
7%
Number
N=14
N=25
N=78
N=82
N=51
N=42
N=38
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How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total
income money from all sources for all persons living in your household.)
$250,000 to $299,999
$300,000 to $349,999
$350,000 to $399,999
$400,000 to $449,999
$450,000 to $499,999
$500,000 or more
Total
Percent
Number
7%
N=36
4%
N=21
3%
N=16
3%
N=14
19%
N=95
0%
N=0
100%
N=513
Table 106: Question D11 - Response Percentages and Number of Respondents
Are you Spanish, Hispanic or Latino?
No, not Spanish, Hispanic or Latino
Yes, I consider myself to be Spanish, Hispanic or Latino
Table 107: Question D12 - Response Percentages and Number of Respondents
Percent
95%
5%
Number
N=541
N=30
What is your race? (Mark one or more races to indicate what race(s) you consider yourself to be.)
American Indian or Alaskan Native
Asian, Asian Indian or Pacific Islander
Black or African American
White
Other
Percent
1 %
Number
N=4
35%
N=200
0%
N=2
61%
N=346
5%
N=30
Total may exceed 100% as respondents were able to select more than one response
i aoie I uu: wuestlon u I s - Response Percentages and Number of Respondents
In which category is your age?
Percent
Number
18 to 24 years
4%
N=20
25 to 34 years
19%
N=112
35 to 44 years
14%
N=81
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Survey 2023 Report of Res
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In which category is your age?
Percent
Number
45 to 54 years
20%
N=118
55 to 64 years
13%
N=76
65 to 74 years
12%
N=72
75 years or older
17%
N=98
Total
100%
N=578
Table 109: Question D14 - Response Percentages and Number of Respondents
What is your gender?
Percent
Number
Female
52%
N=299
Male
48%
N=275
Identify in another way
Total
0%
N=0
100%
N=574
Table 110: Question D14 - Response Percentages and Number of Respondents
What is your sexual orientation?
Percent
Number
Heterosexual
91%
N=480
Lesbian
1%
N=3
Gay
4%
N=19
Bisexual
2%
N=13
Identify another way
2%
N=10
Total
100%
N=525
Report of Results
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Attachment A - Palo Alto
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Report of Results
Appendix B: Verbatim Responses to Open-ended
Questions from Probability Survey
Following are responses to questions 18 and 19. Responses are presented here in verbatim form,
including any typographical, grammatical or other mistakes. Responses are in alphabetical order within
the category in which the response was categorized.
Question 18: As a resident of Palo Alto, what one change could the
City make that would make you happier?
Housing changes (amount, type, affordability/cost of living); addressing
homelessness
• (1) More affordable housing (2) More pickleball.
• Actually affordable low income housing
• Add affordable non -market housing. This would be a game changer and propel Palo Alto into one of the
best cities in the world. Non -market housing is housing that is owned by a group of people rather than
and individual and it's aim is to provide the lowest cost highest quality living. The reason non -market
housing is great is because there is no profit motive for it. Instead a group of people collectively own a
multi unit building and once the group pays off the loan they use to build the building, the payments now
turn into a pot that handles repairs and new additions to the housing unit. I have seen this work in Vienna
and Vancouver. A group of 20 people for example, first take a loan out for 10 million to construct a multi
unit complex. The terms of the loan are negotiated between the people and the loan provider. Over the
next 10-20 years the loan will be paid off. Once the loan is paid off now rents will dramatically drop in
price. This is because no. profit group ownership means there is no single person reaping the benefits of
overcharging its tenant. I have seen examples in Vancouver where for the first 10 years people pay 2-3K /
mo but after the loan is paid off the rent drops closer to 500-1 k for the buildings maintenance. What is
beautiful about this system is that it really gives people the power to control their own rents, because they
own the building as a collective. Please consider this option, as it will make Palo Alto the best city in the
world. Affordable housing is scarce and we need a REAL solution.
• Add more lower -priced apartments and condos
• Address affordable housing for middle class
• Address the homeless. Huge increase in homeless is unsafe + worrisome.
• AFFORDABLE HOMES / ROAD REPAIRS.
• Affordable housing
• Affordable housing
• Affordable housing
• Affordable housing for senior residence and disabled residence.
• Affordable housing for teachers (and I'm not a teacher)
• Affordable housing for teachers.
• Affordable housing, but not imposing on my space.
• Affordable senior living & rental accommodations.
• All labor is skilled + respected so we can provide affordable housing for Drs, RNs, EMT, tenders, dental
health, janitors CNAs, + service fields, severe shortage due to housing will eventually senovhic fleet [?] ! &
community is too $ + not green.
• Allow more housing incl. apartments / condos; Drive or invite more weekend events for the public;
Encourage new stores / malls supporting diverse communities' needs
• Anything to help with cost of living for renters
• Be far more amenable to renters. End hostility to Stanford
• better care of unhoused
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• Build equal amounts of new housing in both north and south Palo Alto. Seems like most of it is built in
south Palo Alto
• Build more affordable housing.
• Build more affordable housing.
• Build more housing in the form of mixed use so it is cheaper to live here and businesses and individuals
can spend less on cost of living. It is stupid expensive to live here, not just housing but a meal in a
restaurant is so pricey. My typical lunch on a weekday when I work downtown is never less than $15-17.
The cost of mortgage options in this survey is laughable; a $10k mortgage is a dream in most of the Bay
Area and in Palo Alto buying a condo is at least $1 m. Most people spend triple or quadruple that so the
option to share mortgage costs should go up to about $30k. Lack of housing options at a variety of price
points makes Palo Alto insanely expensive for cost of housing but also general cost of living.You need to
work on this problem. Doing nothing is not an option.
• Build more housing.
• build more multi -family housing
• Build more multi -unit (5 over 1, two flats, etc) housing on and around El Camino Real so my friends who
are looking to move here can afford to raise their families here.
• Cheaper housing!
• Continued work on housing for teachers + other city employees. Continue building in suitable areas.
• Cost of Living is way too high
• Deport all the homeless people to another city and tell them not to return never again.
• Do not build dense housing or apartments or high rises.
• Dramatically increase the amount of housing.
• Eliminate the building of additional residential housing.
• Encourage development of lower -cost housing
• encourage more low income housing so local businesses can survive and attract low wage employees
and discourage offices and restaurants
• Expanded affordable housing
• facilitate creation of more types and overall number of units of housing that are more affordable to a
wider range of people
• Focus on affordable housing & needs of renters who make up 45-50% of population. The city council
seems solely focused on interests of SF home owners.
• Focus on homeless people living downtown. Tree inspections.
• Get homeless off the streets (and stop car camping too).
• Get some religion on the need to build a lot of housing including a lot of affordable housing. Draft and
submit a Housing Element proposal that the state will actually approve. I'm a homeowner and I've lived in
Palo Alto for 38 of my 53 years. We have ever decreasing amounts of economic diversity in this city. I
want that fixed. Living among ever increasing amounts of wealthy people noticeably lowers my quality of
life here.
• Have a true affordable housing scheme for middle class residents. One doesn't exist and to suggest it
does is insulting.
• Homeless
• House homeless. Get real help not lip service for mentally ill folks who can't care for themselves. At least
as well as stray cats and dogs are cared for. Enforcement of vagrancy laws.
• Housing & rent costs; I will have to move because only the rich can buy.
• Housing affordability
• Housing for low-income households.
• Housing is unaffordable! Waiting lists are for homeless folks not for anyone else. We think everyone is
rich here! & transportation!
• I am opposed to the plan to add over 6,000 residences in P.A. over the next 7 or 8 years. That would add
another 20,000 residents, which would make the traffic and other living conditions much less tolerable
than they already are. I chose to live in my neighborhood in P.A. for the peaceful and tranquil
environment it has been since I purchase my home in here in 1985. P.A. is already overcrowded and
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there is no reason to destroy the existing quality of life here. The city streets already carry too much
traffic, as do all our surrounding highways. The notion of "affordable" housing in P.A. is ridiculous. There
is no easy way to build "affordable" housing in P.A with local construction costs. Cities in the Bay Area
need to stop giving developers free reign to build properties wherever they choose to build. If I wanted to
live in tenement type environment, I would live in a place like NY City. Remember, it is not possible to put
20 lbs. of horse manure in a 10 pound bag! And how about fixing the extreme hourly noise from aircraft
landings at SF0 all low flight paths over P.A. The residents have been bombarded with this noxious
environmental hazard since the new NextGen GPS system was installed at SF0 in 2016.
• I am renting a home here - work as a nurse at Stanford. I'll have to leave this wonderful community in the
next 5 years because cost of living is too high. We need affordable housing for middle income people!!
Also more bike lanes.
• I do not really know as a child, but maybe decreasing house prices.
• I wish I could buy a home here
• Improve the cost of living
• increase access to below market housing
• increase the supply of housing at all sizes, all density levels, and all price points.
• Invest in affordable housing and educational support for low income students and families.
• Legalize housing production at scale so my kids don't have to move away when they grow up.
• Less homelessness.
• Loosening zoning laws so we can have more teachers + police who can afford to live here.
• Low income housing.
• Lower house price.
• Lower rent
• Lower the cost of living & more diversity.
• Make rents affordable.
• More "low cost" housing.
• More affordable housing
• More affordable housing
• More affordable housing
• More affordable housing
• More affordable housing (and we mean ACTUALLY affordable, not just "affordable" as in 2k a month for a
studio apartment)
• More affordable housing and better community activities. I'm 20 and I work in Emergency services but I'm
also a student. I find it difficult to see myself living here in the future because the city is to expensive to
live in. Even if it was affordable, most of the community activities seem to be catered either to the very
young or very old.
• More affordable housing and feel safer - crime prevention.
• More affordable housing for people working in the City.
• More affordable housing that preserves & protects green spaces - not more mega complexes that are
expensive + replace parks/yards & cleaner drinking water.
• More affordable housing.
• More affordable housing.
• More affordable housing.
• More affordable housing.
• More and cheaper apartments; more walkability; more and more frequent buses
• More dense & low income housing
• More dense housing opportunities in the right places for both access, equity and traffic decongenstion.
• More housing for very low income seniors like myself
• More housing, allocated in all neighborhoods all over town, not just relegated to outskirts.
• More low income housing please.
• More options for low cost of living services
• More quality affordable housing like Wilton Court Apartments
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• MORE TOWNHOUSES & APARTMENTS NEAR CALTRAIN STATIONS.
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Report of Results
• Move forward (rapidly) with plans and incentives to develop more affordable housing.
• Newer affordable housing options
• Reduce housing costs by increasing the allocation zoning for dense housing.
• Reduce housing prices
• Reduce new housing. Too much construction already.
• Reduced cost of rent + utilities.
• Reduced housing cost.
• Reduction in cost of living - only way to do that is build more affordable housing.
• Remove campers on El Camino Real and keep Churchill open
• Remove campers parked on city streets.
• Rent control
• Replace the empty fenced lots on either side of El Camino with low-cost housing.
• Track rents & rental units to increase transparency we need more affordable housing desperately.
• We need to figure out a way to add housing on transportation corridors - more than we have been
perhaps not as much as builders would like. North Palo Alto needs to build too - why not near Caltrain?
Don't push all development to South. Three hundred units is too much for Creekside but maybe 100?
• We would like to see more affordable housing built.
• Zone for enough affordable housing to house those that live and work in our community. Including very
low income folks. Ensure we focus on most at need. And ensure that permitting processes and other
resources for small businesses allow for them to be competitive and stay in business.
• Zoning to allow families owning small homes (with a record of living there for years) an ability to expand
their home size by building up and a larger foot print in order to stay in the area as family ages! and
allows tree removal with a higher priority on dwelling safety!
Street conditions and traffic concerns, roads
• -> Both access to electrification -> decreased speeds along embarcadero. -> Better math Palo Alto
schools.
• 1. Stop wasting funds on round-abouts on side streets 2. Better protection from bike thefts and car break-
ins
• Better road quality / less potholes and bumps
• Better roads.
• better street maintenance
• BETTER TRAFFIC ENFORCEMENT.
• Better traffic flow, particularly at Town & Country
• Better traffic signaling everywhere.
• CITY STREET CHANGES OFTEN MAKE THINGS MORE INCONVENIENT AND DANGEROUS. NEW RULES
ON GAS STOVE SEEM DUMB. FRIEND WON'T REBUILD AS DOESN'T WANT TO GIVE UP GAS STOVE.
THERE MUST BE A BETTER WAY, SUCH AS OVERALL LESS IMPACT (GIVE UP OTHER GAS), REQUIRE
EFFICIENT GAS STOVE, ETC.POLICE DO NOT SEEM PRESENT, BUT WHEN THEY ARE, THEY ARE
USUALLY SPEEDING AND/OR TALKING ON PHONE --NOT HANDS FREE. POOR ROLE MODELING.BIKES
ARE ENCOURAGED (BY POLICE) TO RIDE ON SIDEWALK, ENDANGERING BOTH THE PEDESTRIANS AND
BIKES --DRIVEWAYS, ETC.
• Clean sidewalks & streets; remove traffic posts along Middlefield. Want 2 lanes in each direction; less
fussy roadways (ie w/o interferences); less development.
• Continue efforts on reducing traffic congestion by cars which provides many benefits for the city and our
community
• Enforce traffic laws
• Enforcing speed limits in downtown area; catching red light violators.
• Fix el Camino real
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• Fix El Camino Real Avenue roads (tons of potholes). The streets of El Camino Real are constantly in
horrible shape, I have damaged 4 wheels in less than a year due to potholes and my primary route is El
Camino. Please fix it.
• FIX POTHOLES IN ROADS.
• fix road lights plz
• Fix roads too many potholed
• Fix the asphalt streets that are in desperate need of repair.
• Fix the incessant traffic backup that traps people in their houses for hours each day.
• Fix the potholes along El Camino Real from Page Mill to San Antonio. Thanks!
• Fix the road conditions of major roads (El Camino).
• Fix the roads especially El Camino. I know this is a state route, but its very frustrating to see the city
spend on projects like the Charleston erastradero corridor that don't really help and them to drive over the
pot holes on El Camino.
• FIX THE STREETS, REDUCE CRIME, IMPROVE CITY SERVICES, REPLACE FOUR WAY STOP SIGNS WITH
ROUNDABOUTS, DROP THE FIBER PC AN (TOTAL WASTE OF MONEY), IMPROVE PERMIT PROCESS -
EVERYTHING ELSE IS SECONDARY.
• Fix the streets, stop the dangerous red light runners.
• fix the train crossings
• Fixing potholes and resurfacing main road (El Camino/Page Mill Rd, etc)
• Fixing the roads. Helping figuring out how to plan the Midtown Shopping Center.
• For decades the roads have been terrible, especially El Camino Real - Why doesn't the city regularly review
road conditions and contact CalTrans for those roads the State is responsible for maintaining. The City is
NOT Pro -Active. Campers for decades parked on El Camino Real and side streets, for periods way, way
beyond the 72 hour limit by law. Neighboring cities: Menlo Park, Moutain View and Los Altos do not have
campers lining the streets - which is a huge hazard for pedestrians, bicyclist, cars, trucks, pulling onto
streets. This issue still has not been addressed by the city - why? Palo Alto is headed in the same
direction as San Francisco.
• For the past couple of decades, El Camino Real has been filled with large/deep potholes, patching takes
place and within a week, pothole re -appears. The City needs to be very proactive to work with Caltrans to
fix ASAP! For Silicon Valley it's a disgrace, not safe for kids, adults, walking, bikes, cars. The excuse that
the horrendous El Camino Real conditions are due to this past year of storms is misleading. The City was
contacted months ago about stretches of El Camino, and still not fixed. Problem for 10 years plus years -
Move Campers off El Camino, it's not safe for bikes or cars/buses, etc., waste of city time, resources to
constantly put signs on these campers every 72 hours. Crime in neighborhoods is an issue due to
changes enforcement.
• Get the rue off the streets.
• Have a plan for citz train grossings.
• Immediate increase in traffic and code enforcement.
• Improve lights on the streets in Palo Alto.
• IMPROVE TRAFFIC ENFORCEMENT AND STREET REPAIR.
• Improve traffic flow and road repair (especially El Camino!!)
• Maintain the infrastructure like fixing pot holes, power lines, etc.
• Make University and California Avenues as no -car streets AND increase the amount of affordable housing
• More proactive handling / addressing traffic / speed violations.
• Pave El Camino / (stonehole force Caltrans to!).
• Pave El Camino.
• Permanently closing off University Avenue to pedestrian only, as California Avenue has done, and Castro
Street in Mountain View.
• PLEASE repair our terrible road surfaces. I know my car will need work due to all the holes, cracks, and
issues. I swerve around in the lanes to avoid the problem areas
• Potholes on El Camino (if caltrons issue, then allow E -Bikes for seniors in Baylands).
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• Put in a stoplight at Middlefield and Addison. A tragic death will occur any day now if that is not
addressed. Accidents and near accidents take place every week. This may cause us to leave Palo Alto.
Huge problem not being addressed fast or aggressively enough! Everything else here is truly
phenomenal.
• QUIT SCREWING AROUND WITH THE ROADS MAKING THEM SINGLE LANE. PEOPLE ARE DRIVING
FASTER BECAUSE OF IT AND WHEN THE LANE IS BLOCKED, IT'S ALL OVER!
• Redesign Churchill Crossing
• REDESIGN PEDESTRIAN SECTION OF CAL. AVG. TO MAKE PERMANENT OUT DOOR SEATING FOR
RESTAURANTS.
• Reduce traffic speed / noise.
• Refresh, regularly clean, and improve lighting in the California Ave pedestrian underpass.
• Repair our roads and streets, lots of pot holes. More free parking spaces. Reduce number of stop lights.
Remove unnecessary stop lights. Build elevated pedestrian crossings and walkways.
• Repair pot holes.
• Repair the streets (El Camino).
• Repave roads properly!
• Resurfacing roads, "esp. El Camino", clean up the grounds around the downtown post office.
• Revitalize California Ave
• Round about at Kingsley & Bryant St or a stop sign at Lincoln & Bryant St.
• slowing down residential traffic around schools
• SLOWING TRAFFIC ON LYTTON AVE BETWEEN BRYANT + MIDDLEFIELD.
• Solve Caltrain grade crossing
• Speed bump on Waverley, 2900 block.
• Speed up permitting process and reduce the hoops one must jump through for additions / remodels. It is
patheticly slow and arcane
• Speed up review processes in Palo Alto to make City Council and City services more efficient
• Street / sidewalk maintenance.
• The traffic signal at Churchill and Alma indicates left turn only from 8:30-9:15. This is totally ignored and
always has been. Enforce or remove sign.
• Traffic flow and traffic lights designed to minimize idle time therefore unnecessary GHGs emissions
• Update faded street signs improve litter collection, find homes for homeless.
City services, utilities and amenities, sustainability/clean energy
• (1) Moving utility lines underground (2) Minimize "ghost houses" (3) Increase diversity of residents.
• . Work to ensure what we recycle is actually used instead of trashed . Establish more community gardens.
• A quiet street cleaner! The current one is deafening, wakes me at night, and thus has had an adverse
effect on my health.
• Accelerate the implementation and wide deployment of Palo Alto's fiber to the home plan.
• Bring more cost effective green engery solutions that are easier for residents to apply or take advanrage
of, such as easier process to replace heat source with heat pump solutions, more eletric car charger,
easier and cheaper solar energy storage solution, ...etc. The permitting process for me to replace my old
gas water heater to heat pump was really more difficult than necessary.
• Citywide Fiber Internet - hearing about this for the last 20+ years. I think it is too late to spend City
money/resources on this. Why was it not done 20 years ago? Now it's too late - let AT&T do it instead.
• Climate/environmental efforts: enforced limits on artificial -grass, over -paving. And also control leaf -
blowers.
• collective thermal energy storage, ease of switching from gas to electric heater and water heater at time
of failure, this survey linked on city website (it is not), also being in a link that reflects city owns it, if
individual (I got QR code, but did not use it) let it be accessed through utility account log in. Give me an
idea how long the survey is before I start it.
• Complete the fiber Internet project please.
• EXPAND HOURS FOR P.A. LINK.
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• FAST, RELIABLE INTERNET SERVICE.
• Faster and more reliable internet connections.
• Fiber Optic Internet to the Home
• Focus less on climate change, and more on providing essential services, such as road maintenance
• Get citywide fiber internet finally implemented!
• Give Palo Alto residents access to services: our child was overflowed from his local elementary school;
the tennis courts are always full at nearby Rinconada Park; cannot get a spot in Palo Alto Recreational
Services even when trying to sign up the same day.
• Have a list of reasonable contractors that can install the heat -pump utilities. Perhaps some assistance in
designing and paying for heat -pump heating/cooling.
• Have service available for mentally disabled who are not able to access on-line information.
• I don't like these heat pumps in the like because I can't just put it where I wanna put it on my yard. There's
all these rules about distances between the house and the next neighbor. Also, I feel we should have a
variety of things that we use, even if we, want to promote electricity over everything
• Improve Cell Tower Coverage in midtown (and Palo Alto in general)
• improve drainiage of san francisquito creek so my house doesnt flood
• Incentives for utilities/water savings
• Include high speed fiber internet to the home as part of our locally owned utilities
• Increase reliability of the electric grid before pushing more people to use electricity. There should be no
power shutoffs.
• Keep promoting sustainable power generation and electric utilities.
• lower utility cost
• Lower utility costs.
• Lower water prices, fix the bumps in El Camino Rd.
• Make solar installations easily achieved
• Make solar installs on homes far more easier
• Make utilities cheaper. We live in a rental unit so we don't control the type of furnace or water heater
installed. Renters are punished in Palo Alto for their landlord's decisions (our furnace was outlawed in
1950's, that's how old it is). We live in a 500 sq ft apartment and paid $500-$600 a month for utilities in
the winter. Absolutely outrageous. Our elderly neighbors (also renters) paid even more because they had
to keep the house warmer. If we want Palo Alto to be a welcoming place for all people, we can't have
utilities prices the way they are now.
• More big trees (tunnel like) on every street
• Not ban gas stoves.
• Offer high speed internet to everyone (fiber)
• On East Meadow (between Alma & Middlefield), in the center of road, plant some trees sporadically.
Traffic is heavy at times & seems to be getty worse. Trees give a calming effect, not bushes.
• Palo Alto Link service starting at 7am instead of 8am
• Place electrical lines underground where they are safer and less likely to cause fires (such as in Lahaina,
Hawai'i)
• Plant more trees.
• Prioritize quality of traditional core City services (parks, streets, police, fire, recreation, civic events). I
grew up in this town and retuned to raise my family.The City did a better job in previous iterations over the
past 50 years. Prioritize the City, not saving the world.
• Reducing price of utilities - unable to heat house in winter due to cost.
• REPLACING GAS WATER HEATER & FURNACE IS UNKNOWN AT PRESENT.
• Require all new homes to incorporate a grey water system into every home. Also, use more grey water
and rain water harvesting.
• Starting this year, street sweeping became erratic. We would go weeks without sweeping (Professorville)
and when the sweeper did come, it's at an unpredictable time so we can't plan to move parked cars. It's
pointless when the street is parked up because no one knows when it's coming. Prior to this year the
sweeping was very regular and well done!
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• Stop BS about greenhouse gases.
• Stop having two utility bills to pay for and the cost of the utility bills to go down because I'm barely home
and I pay a lot on gas and water and I'm barely ever home. I've come to a point I can't even call it a f******
home. I had to have the gas turned off so I can survive a little and I still can't barely make it. And I live in a
f****** Studio.
• Stream -line and lower costs for installing residential solar panels (i.e., permit process).
• Strengthen support for electrification. Moving too slowly and processes outdated for approvals.
• The sewers on my street sometimes overflow. Pretty grass. (University south neighborhood - Forest Ave).
• Trim the trees -- and start planting native trees, not redwood and oak in this small condensed areas those
types are not only very expensive to maintain they also do damage to structures. The sidewalks are
uplifted and dangerous and tripping hazards. The streets are patched in areas and with cracks that harbor
ant colonies that are invasive to our homes. This is the worst year I have ever seen for pests. There is
also a rat problem -- what is the city planning to do about the rodents?
• Underground electrical cables, remove electrical poles.
• Underground utilities.
• Water conservation (I dread it but need to be told-- it is inevitable!) and Affordable housing prioritized for
those who teach/work w our kids/adults perhaps cross collab with Mt View, other county areas; local
store keepers, teachers, grocery store clerks, loose connections (acquaintences) are quite important to
mental and physical health, sense of community esp in a growing/innovative city.
• Wireless utility, property tax relief for retired home owners.
General government operations, communication; tax concerns
• 1. Replaced 1/2 (50%) of police dept. with un-armed mental health experts! 2. Get Stanford to provide
their own parking for ALL employees! No 2 hour stickers.
• alert neighborhoods/streets in advance of city work that will be occurring (street, sewer, tree trimming,
etc.)City se
• Be more forthcoming and less of "bureaucracy speak". Use fewer acronyms -- hey really but me off by
implying only experts understand this stuff.
• Be more proud of all your successes
• Become less arrogant/smug and more accepting of other views. Don't demonize those who think
differently.
• Better goals, plan and execution to move to electric and innovative ways to overcome the issues (taking
too long, need more pragmatism and urgency)
• Change city mgrs compensation from higher union wages, incentive for work i.e. separate
• Conduct community meetings to discuss the City's S/CAP and development plans in the context of global
climate change. The City faces a conundrum: Whatever new projects the City undertakes to benefit the
human species (new housing, new Cubberley complex, etc.) is a strike against the ecosystem of the
planet. It is fine for the City to have an ambitious S/CAP, but how does that make a difference in the
larger scheme of things? There are no simple answers - but that does not preclude us from honestly
admitting that we are not doing enough, and that Palo Altans are not willing to do what it takes to truly
mitigate climate change.
• Effective government leadership
• Faster decisions, for example on issues like grade separation of rail crossings.
• Focus on actions not inclusive talk. Examples: rail crossing debates & grant not willing to increase height
limit of PA bldgs for affordable housing. Focus on "climate change" despite broken sidewalks; new ell
bridge; roads needing work now.
• FOCUS ON LOCAL ISSUES ONLY (NOT NATIONAL ISSUES).
• Get City Staff to represent the Citizens, especially noticeable in the Castilleja TDM process! Also, please
protect our City from the State takeover of all our zoning laws and threatened beautiful neighborhoods
from turning into high rise apt. buildings, 4-plexes next to my home. Stop the Builders Remedy
Developments from getting built by suing the STATE! The next election will vote these new laws down,
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but the damage will be done unless YOU fight these developments from getting off the blueprint stage.
The damage that they will do is incomprehendable. Stop building more housing, we are only becoming
denser and denser to the detriment of the residents who own homes and have lived here a long time.
Keep in mind that for me, as the quality of life diminishes, I can move to a nicer, less DENSE place with
great quality of life in a natural setting.
• Getting Stanford to pay property taxes for their Palo Alto properties; finding a place for vehicles to park
who are [?] people.
• Have City Council more responsive to resident concerns. The one-way open comment period at City
Council meetings is an insult to the people in the community who care about Palo Alto.
• I am a lifelong resident at Palo Alto and I think it is the best place to live. Palo Alto government needs to
position itself to be the best place to live in 50 years from now.
• Keep doing a amazing Job like today, and improve every day, for keep our community safe, healthy and
happy !!! I'm proud of all this big team they really work hard every day!!
• Less pandering to special interests.
• Less taxes
• Lower property taxes for retired seniors
• Lower taxes and utility bills
• make decisions and rulings faster, especially around housing, zoning, roads and railloc
• Make the city functional: decisions, actions, progress. Focus on results, not process!
• Make the difficult decisions needed to adapt Palo Alto to the electrification of Caltrain. We need
leadership, not more consulting.
• Make the property taxes more fair. As newer homeowners we are paying massive taxes while neighbors
pay way less for much larger lots and homes. I am fine with subsidizing property tax for long term
residents who need it, but we shouldn't be having billionaires with ridiculously low taxes due to prop 13. I
would also like to see a higher tax for so-called investment homes that sit empty while there are people in
dire need of affordable housing. Park City in Utah does this.
• MORE ACTION, LESS PONTIFICATING!
• Much faster decision making by city government.
• Reduce city government spendings.
• REDUCE PROPERTY TAX, OR IMPROVE QUALITY OF EDUCATION.
• Reduce property taxes
• Reduce the "Palo Alto process" for getting projects done. Way too becorocratic.
• Reduce the amount of time it takes to make government decisions.
• Remove redundant and incompetent employees
• Respect individual choices.
• somehow stop the trend of these super rich people who move here and buy up multiple lots and tear
down perfectly good houses to build their mega houses and their compounds. I am so sad to see any
small house go up for sale, knowing that it will end up being torn down. I believe some disincentive for
leveling a house as opposed to fixing up a house might help, but unfortunately, I doubt it. I understand
that regulations make fixing up a house very difficult in Palo Alto. I do like that new houses must be all
electric.
• Stop being so hostile to Stanford Universty and the Palo Alto residents who work at Stanford. Stanford
employees who live in Palo Alto have never felt welcome in Palo Alto, I work at Stanford, and I have lived
here for 23 years.
• Stop pretending to care about the residents with all the virtue casting
• Stop taking money from people for the service never used. For example, stop taking the gas charge every
month for the gas that I have never used. Stop ignoring parents asking for help at school. I have been
requesting 504 evaluation for my child for over 2 years and PAUSD would not provide service, I believe it
is illegal to ignore children's right who need support.
• TAKE CONTROL OF CITY PLANNING FROM THE STATE.
• To have a better working association with state govt when it comes to roads (i.e. El Camino Real)!
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Try to engage with more residents over issues important to the community. The City Council listens only
to roughly 64 people of the 64,000 who live in the city. Many residents have families, or jobs, that prevent
them from attending City Council and other evening meetings and so the City Council only hears from the
same vocal few. The Council believes somehow that this minority of residents' opinions represent the
larger community and makes decisions based on their input. Engage with the community at PTA
meetings, or at weekend farmers markets or parks where families and other residents are, to learn what
the majority of residents care about. Closing Churchill is a perfect example - the city hasn't engaged with
PAUSD or parents about the ramifications of closing the crossing, and makes its decision based on the
opinions of a vocal few who live in Southgate. Don't assume that the 64 people you always see at
meetings represent the city!
Well thought out, Goal oriented ( what, when and costs) oriented city planning.
Local businesses, retail/shopping options, downtown improvements,
development
• (1) Demolish Cubberly + get city & school district to make a decision.
• Be more welcoming to Retail -- many stores leave but retain or add other locations... latest relevant to me
was "Footwear Etc" in downtown PA on University Ave. It was there for 20+ years and now poof, gone!
• beautiful, green and clean downtown environment, and diverse retail and gathering placesNO Homeless
on the sidewalk. More calm, safe biking paths
• Better design scrutiny of new buildings. Many building's architecture is not consistent with surrounding
buildings/homes. I've lived and worked here for over 50years. Palo Alto, in my view, is not an aesthetcially
pleasing city any longer and has not been so for the last 20-30 years.
• Better environment for small business = less rent! by wealthy owners.
• Better gym access in downtown area
• Better infrastructure planning and development for future technologies that will better prepare and serve
community
• better midtown, cal ave, university ave destinations
• Better restaurants.
• Bring back land mark theatres @ Palo Alto square.
• Cleaning up University Ave. Help local businesses.
• Do not add any more residential housing or business (I'm not in support of growth that taps our tight
energy + water resources).
• ensure that University Avenue has a variety of businesses to patronize. We need clothing and gift stores.
We have too many rug stores.
• Figure how to use all of the empty houses in town I to help with housing shortage.
• Forbid business locations from being empty because landlords are trying to maintain high prices. It is
killing downtown by having these empty spaces instead of a vibrant downtown.
• Instead of turning that building in heritage park into a Palo Alto historical museum (USELESS!) please
make that building into a children's rec center where kids can learn to arts and crafts and have soccer and
other sports classes. Do something cool. For one month we can house a horse and have intro to horses
or something unique. That building and property behind can be so amazing - DO NOT BUILD A USELESS
HISTORICAL MUSEUM!
• Introduce grocery stores of minority ethnicities.
• Keep California Ave, Midtown & Downtown areas vibrant.
• Less building.
• Less new building.
• Lowering development fees for the construction of new housing units, especially those on existing lots
using ADU or SB9 provisions.
• Make downtown attractive for families not just tech workers by bringing/encouraging a variety of retail
and services. Los Altos and Menlo Park are good examples. And clean the sidewalks!!
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• MAKE THE ACCESSIBILITY OF THE CAL AVE FARMER'S MARKET BETTER (RESTAURANTS HAVE
PUSHED TO ALMOST THE MIDDLE OF THE STREET MAKING THE BOOTHS PUSH TO THE STREET,
CAUSING ACCESSIBILITY LIMITATIONS, BOTTLE -NECK THE FOOT -TRAFFIC.
• Make University Ave. in downtown sealed for business & pedestrians. (no car can drive through, save it
for walking).
• Mixed zoning like Europe has = all amenities in walking distance.
• More eatery options in the midtown area.
• More frequently close the downtown core to motor vehicles while allowing pedestrians/bicycles only, with
outdoor dining (like during pandemic).
• MORE FRIENDLY ATTITUDE FROM VENDORS, ETC. HOW ABOUT A SMILE?
• More small retailers, like midtown, town & country.
• OPEN CAL AVE. AND PUT A FIVE YEAR MORATORIUM ON NEW OFFICE BUILDINGS IN THE CITY.
• Promoting more local restaurants and shops near the neighborhoods.
• Protect tenants by controlling rental rates
• Raise the height limit on apt bldg by transit corridors
• Revitalize retail sectors - downtown, Cal Ave, midtown.
• Slow down the rate of growth to reduce empty buildings. Also stop allowing new business buildings that
don't have enough parking hoping people will take more public transportation but meanwhile the options
for trains are being cut.
• Small daily -life shops downtown.
• stop replacing one story buildings with high rises. The traffic and population growth is a huge problem.
• Stop screwing over local businesses like mikes deli! Do something about jet noise over south Palo Alto!
• Stricter Eichler neighborhood conservation monitoring midtown shopping/restaurant center restoration &
encouragement.
• The construction of fewer business / office buildings.
Safety, crime, policing and law enforcement
• 1) Home crime prevention, 2) Repave the streets (i.e., ECR),
• Bring back police force to make our neighborhood safer from crime, speeding commuters -not the same
safe Palo Alto 1 grew up in.
• Combat bicycle theft more vigorously. Synchronize the traffic lights
• Continue to improve safety and introduce more suppliers for Internet
• Crime
• Feel safe
• Get unregistered vehicles off the streets
• IMPROVE SAFETY
• Increase residence safety
• Less crime, more tolerance of different ethnicities in the police dept. and in the general population. Less
brutality when unnecessary.
• Less theft and feeling safer.
• Maintain police services
• More ticketing car speeders.
• Police the bicycles same as vehicles
• Prioritize police, time, roads & parks - first.
• Public safety
• Put a fire engine in station [?].
• Reduce property crimes and reduce homeless encampments
• Safe, no homeless people on university & cal ave.
• Safer place to live
• Safer with crime and break ins. Also more friendly cooperative people to work with at the city. What's with
the attitude? Better management of developing areas and homes so that it doesn't feel so
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overdeveloped. Some bad decisions on what has passed. One home on our street has a ADU across a
neighbors driveway? What!
• Safer, more convenient options for walking and biking (such as bike boulevards, paths and pedestrian -
only zones), especially to connect to train
• Safety
• SAFETY
• Safety is the most important issue.
• SAFETY, AND CLEANLINESS. GET RID OF CRIME, AND THE SLEEPING HOMELESS POPULATION
DOWNTOWN; AND BUILD MENTAL INSTITUTES INSTEAD OF HOUSING FOR THOSE WHO NEED IT.
DON'T ALLOW PAN HANDLING, IT JUST BRINGS MORE. I'VE WATCHED THEM GET INTO A MERCEDES
AT THE END OF THE DAY, AND HAVE HEARD OTHERS HAVE APARTMENT COMPLEXES THEY RENT
OUT. THAT IS TAX FREE MONEY AND WE PAY FOR THOSE WHO SLEEP IN VEHICLES. THERE IS WORK
OUT THERE BUT PEOPLE DON'T WANT IT. PROSECUTE THEIVES, HIRE MORE POLICE AND NEVER
DEFUND THE PEOPLE WHO RISK THEIR LIVES TO PROTECT US! I FEEL I CAN NO LONGER WALK
SAFELY WITHOUT FEARING MY SAFETY. IT SMELLS DOWNTOWN IN CERTAIN AREAS THAT I FEEL IT
WILL SOON TURN INTO WHAT SAN FRANCISCO IS NOW EXPERIENCING. WHY IS IT THAT LOS ALTOS
YOU DON'T SEE THE HOMELESS SLEEPING IN THEIR DOWNTOWN? WHY ARE WE ALLOWING THIS?
THERE ARE "NO LOITERING" LAWS THAT MUST BE ENFORCED, WHY AREN'T THEY? PEOPLE JUST
DON'T SAY ANYTHING BECAUSE OF RETALIATION. A LOT OF PEOPLE FEEL THE SAME AS ME.
• Safety.
• Safety.
• Safety.
• Take Palo Alto off the list of places criminals use for easy pickings. These include residential crimes of
homes and cars as well as midday, mid -city assaults.
• Traffic enforcement - speeders, noise control on cars and motorcycles, radios. getting much worse in last
year on University Avenue
• Worry about increase in burglaries and assault on streets.
Permits, code/ordinance enforcement; upkeep; noise control
• Applying for a permit has been a frustrating experience. The city employees in planning, utility and
building depts are there to help and facilitate the residents request, but they have been [?].
• Bring lawsuit against the Port of Oakland (SFO) to stop or reroute what is now unbearable commercial
airline flights overhead in Palo Alto. It's ruining my quiet enjoyment of my life.
• Clean up the city! Trash is everywhere -downtown, city parks, around the station, and even at the Palo Alto
Tree. A city that claims to be "advanced and progressive" cannot be that trashy!
• Easier to deal with building department on permits, inspections, etc.
• Eliminate freight- train horn noise at Churchill. And elsewhere. (Passenger train-ok. Freight -train horns are
excessively loud.).
• Enforce code violations. I have reported dangerous, hazardous situations for years and nothing is ever
done.
• Enforce leash laws!
• Enforce the ban against gas powered leaf blowers!
• Enforce the CUP with Castilleja, stop giving them special treatment and hold them accountable. They
create dangerous traffic situations, are allowed to police themselves, and everyone looks the other way.
I've almost been hit a few times. They whole process with casti administration over the last five -plus
years has been eye opening. They care not a bit about the neighborhood, it's just stuff they have to say.
don't trust them for a nano second.
• ENFORCEMENT OF ORDINANCES (NOISE, DOGS, LEAF BLOWERS).
• Faster, more efficient permitting & inspection processes.
• Get rid of gas powered leaf blowers !!
• Go after airplane noise more aggressively. Sue the airplanes- FAA flight paths no defense - airline use of
noisy safe pert and middle of the night fly hts is their choice & they should pay!
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• I would be happier if the CPA stopped all orders, directives, mandates, building code enforcements, etc.,
related to climate change efforts. Residents should be able to freely chose how they want to respond to
climate change, and they should not have the CPA (or any other government entity) tell them what they
can and cannot do.
• IMPROVE PERMITTING EASE/SPEED FOR SOLAR, EU CHARGING, BATTERIES ETC.
• Monitor absentee homeowners - too many "ghost houses" where owner doesn't live there. Huge change
in 30 years!
• Planning permit review. Please prioritize drafting procedures instead of being reviews on 1:1
conversations.
• Reasonable or no restrictions to home design!
• Reduce early morning (4 AM e.g.) noise from street sweepers and garbage trucks in the downtown area.
• Remodel Caltrain road crossings so that noise from train horns are eliminated.
• Replace Chancer Bridge to reduce flooding threat.
• Replace the earsplitting street cleaners with quiet ones. Street -cleaning wakes me in the middle of the
night 2x/wk. and has seriously affected my health adversely.
• Upgrade San Francisquito Creek flood control and especially replace/upgrade Pope -Chaucer bridge.
• Upgrading/Rebuilding the Cubberley Center - it's well overdue for renovation and very much needed by
many community groups.
• West Bayshore street is very neglected. Traffic safety issues, weeds, dirt, no wall separation from the 101.
No attention to smell, noise, and air pollution from the 101. Utility facility very close to resident housing.
Please im nove the [?] situation on this treet.
Public transportation and parking concerns
• . Move the RUS off El Camino and other streets to a parking lot or other situation . Clean up trash in
common areas/on sidewalks / parks. Improve California Avenue as a shared street / business district.
• 1) Make parking free to Palo Alto resident not limit to one car per household. 2) Make free shuttle stop
sign & schedule more visible.
• A REGULATION TO PROHIBIT STREET PARKING ON STREET SWEEPING DAYS MY GUTTER SWEPT ONLY
TWICE THIS YEAR.
• Better public transport system
• Better public transportation
• Caltrain grade separation at Churchill Ave
• Cheap bus services throughout the city, including to neighboring cities and to Stanford campus
• Free or minimal fee shuttle service to my home in the hills of P. A. In an emergency. I live alone. I'm stuck
here. I use a care at age 91.
• Get rid of residential parking permits in College Terrace, or at least our block - Amherst St. There is
absolutely no need for it here.
• Improve public transport (e.g. connecting to BART)
• Improve the experience of "Palo Alto" "link".
• Improve the transit systems, improve the outdoor pedestrian spaces, close university ave to traffic and
make it pedestrian friendly, improve traffic along popular bicycle routes, ensure vacant lots get built and
vacant buildings get used, improve code enforcement
• More convenient public transportation
• More convenient transit options.
• More public transportation routes throughout the area
• No parking on narrow streets so they are wide for biking!
• Remove parking permits from neighborhoods
• SHUTTLE BUS SERVING ENTIRE CITY WITH 10 TO 10 MINUTE PICK UP.
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• Accessibility for the disabled
• Better bike path. Have some great ones but need more and need to end better
• Better disabled persons access. I'm on crutches/wheelchair and it's VERY difficult to park anywhere near
where I'm trying to go.
• Bike lanes on Alma or safer sidewalks on Alma more library services - hotspots for wi-fi.
• Bike lanes on El Camino Real. It's a point of social equity. It will improve access to businesses on El
Camino Real.
• I love how much California Avenue has improved in the last year. I would love to see more of that in all
Palo Alto, meaning a more walkable and convenient city with 3rd spaces.
• Improve bike route safety and cover potholes on El Camino near Maybell
• Improve bike safety on public roads.
• Make it even more bike friendly. Overall, fab spot for bike commuting but there are spots that need
improvement to make more appealing to people thinking about commuting via bike more. I bike 5 days
week work from downtown north to the VA on Miranda ie. crossing El Camino at Margarita/Mariposa
sucks, light long and often the weight sensor does not pick me up and I have to miss a few light cycles as
I wait for a heavier car to come behind that the sensor picks up crossing L hon at Bryant scary somehow
cars don't see [?] red light going west.
• Make pedestrians safer from bicycles on sidewalks
• More, safer bicycle paths
• promote biking/walking even more
• Remove ban of ebike access to baylands
• Sidewalks needed in some parts of Palo Alto. More cultural arts and events better restaurant options -
better quality food.
Parks and recreation amenities/services; community activities, library
• A dog run/play area at Eleanor Pardee Park.
• Dog park in Bol Park entertainment
• I wish Mitchell park library can be open everyday of the week.
• Later (non -camp) open swim hours (6 pm) and late evening lap swim hours.
• Make libraries good place to work, like Mountain View did. Update facilities and extend hours.
• More Asian neighborhood community activities
• More community events.
• More connection between residents.
• More dog parks. We have thousands of dogs and not enough places for them to go [?] leash!
• More open space for dogs to run around.
• More sport activities for those >65 yrs that are organized by the city.
• More Tennis courts. More adult class. City hosted garage sell. More preserved area. More recycling
knowledge/resources share.
• Palo Alto should use all the open spaces (foothill) land to build a massive expansion to the city's housing!
Show Silicon Valley cares about the people (not greedy NIMBYs) and we don't need Flannery Associates
to do what CA needs. Right now Palo Alto doesn't meet the states new housing guidelines and developers
can go around the werly restrictive Palo Alto regulations. Do the right thing for the people stop NIMBYs
and S.y YIMBY!
• Return to the pandemic practice of allowing reservations of swim lanes for lap swimming.
• Would love to see more community hosted events not just in South Palo Alto, but North Palo Alto too.
Seems very divided. Tree maintenance!! Some areas look disorganized and unkempt! 1 ethnic food and
activities.
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Schools, programs for children, students
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• Allow school kids to take AP Math from middle school
• Enhance k12 education for kids to learn more instead of dumbing down. Kids need to prepared to
compete when they grow up.
• Focus on better education and schools. As mush as Palo Alto being known on having good schools, but
in the last few years the quality of teachers and education in Palo Alto public schools have been dropped
significantly.
• Full scholarships for low income families interested in taking classes provided by the city catalog
• Mental health of students
• more flexibility from the school district
• Redistrict middle + high schools so my kid doesn't have to travel >5 miles each way every day for the next
7 years.
Affordability
• Affordability
• Affordable and safer
• Cheaper.
• Higher wages for employees to be more in line with cost of living.
• It is currently too expensive to do items in # 17, our house service doesn't have enough space to allow all
the proposed electric items + it costs too much to upgrade our panel unless the city cars [?] we [?].
• Less expensive to live here. Our children's generation can't afford to live here, or anywhere in Bay area;
and retiree friends have had to leave. Can't afford to retire here.
• Lower costs
• More concern for the economically stressed. Palo Alto residents rely on services and work by people who
cannot remotely aspire to live here. Lowering that barrier even a little should be a major goal.
• Reduce cost of living, especially food, restaurants,
Other
• BRING BACK ELLEN FLETCHER.
• Do a serious regular study of the health and future of the economy, job creation, public spending versus
sources of revenue, and the unfounded pension liability
• list of priorities and much clearer list of aspirational but limited priiorities
• I'd like the City to work to ensure fairness and livability for residents of ALL areas and neighborhoods of
Palo Alto.
• Keep single home zoning, be less woke, calm down on climate change. We are losing our liberties. Focus
on crime & keeping taxes low.
• KICK CASTELLJA SCHOOL OUT FOR REPEATED VIOLATIONS OF THEIR CONDITIONAL USE PERMIT.
• Make sure the trees on my property will not fall over next winter (I had 2 fall over last winter).
• Meeting neighbors.
• more culturally diverse residents
• MORE RESOURCES.
• Move East Palo Alto far away.
• START CCW PROGRAM, HIRE MORE POLICE, PATROL MORE 24X7 AND ON BIKES IN ALL PARKS. BE
MORE VISABLE WITH WALKING PATROLS.
Nothing/Don't know
• [?] at some main boundaries of neighborhoods.
• I'm 85 years old.
• None.
• nothing
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• Nothing for me because I am handicapped, use a power chair, drive it in my van to come with me when I
have medical appointments, otherwise I am not out and about.
• Nothing.
• yes
Question 19: As a resident of Palo Alto, what one thing do you believe
the City does well and would want to maintain?
Parks, open space, and natural environment
• Beautiful parks, good schools, good quality of life.
• Canopy of trees.
• City Park
• commitment to trees
• Commitments to "greenery" in terms of street scape, parks, etc.
• Ease, beauty, and safety of walking throughout downtown.
• Easy access to nature
• Environment preservation
• Excellent parks
• Foot [?] park.
• Foothill park
• great parks and schools.
• Great parks, libraries and public resources
• Green spaces
• Greenaries are great
• I enjoy our natural outdoor parks, baylands, etc.
• I like the CPA's promotion of tree plantings throughout the city.
• I love and am proud of our library services.
• I love having a library within walking distance of my home, and I would like this to be a priority for the city
in all neighborhoods across the city.
• I love Parks and Recreation!
• Keep or add to open space at Foothills and Baylands
• Keep taking good care of our big trees.
• keep the neighborhood green
• Keeping parks neat.
• KEEPING THE CITY PEACEFUL.
• Landscaping.
• Lots of parks, bike paths, art, multiple library spots.
• Maintain Baylands and Foothills park, keep golf course.
• Maintain greenery and parks.
• Maintain parks and greenery around the city.
• Maintain parks and open space
• Maintaining green spaces
• maintenance of parks
• Mixture of nature, residential and commercial balance. Keep those parks well maintained and keep
attracting good shops and businesses!
• Natural environment, children venues such as libraries, parks, and children events.
• Natural preserves/parks/recreation
• Open space
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• Open space
• Open space preservation.
• Open space preserves and the palo alto owned utilities
• Open space reserve
• Our parks are great
• Park and outdoors recreation spaces
• Park services.
• Park, Libraries and the Arts
• Parks
• Parks
• parks
• Parks
• Parks
• Parks
• Parks
• Parks & art programs. C.P.A. killed the scouts years ago!:(
• Parks & public spaces upkeep.
• Parks & rec.
• Parks & Recreation
• Parks & recreation.
• Parks + recreation.
• Parks and green space
• Parks and green spaces
• Parks and libraries
• Parks and outdoor spaces
• Parks and public areas
• Parks and Rec
• Parks and rec opportunities.
• Parks and recreation
• Parks and recreation
• Parks and trees
• parks and trees
• Parks are very nice and the children enjoy them.
• Parks are well maintained. Well planted. Playgrounds are great.
• Parks, cleaning, safety
• Parks.
• Parks.
• Parks.
• PARKS.
• Parks.
• Providing parks and urban canopy.
• The parks are great! We love the Baylands and Mitchell Park
• The quality ofthe parks, including Foothills Park, is excellent.
• The respect and maintenance of trees and the green spaces.
• TREE CANOPY, PARKS, ADULT EDUCATION.
• TREES!
• We love the outdoor nature trails here. One of the best parts of living here. I also just signed up for an
adult art class and am looking forward to taking it. However, most of the art classes are in the middle of
the day and I work so I can't make those times.
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Utilities and city services
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• ? Tree trimming, street cleaning.
• A great job taking care of our trees.
• City owned and managed utilities.
• city services in general are excellent
• City services in terms of speed and friendly customer service (e.g. great experience with street light
repair)
• City services, especially library, utilities and recreation
• City utility service
• City -owned and managed utilities. No PG&E!
• Community services
• Excellent utility services.
• Keeping our own Utilities company!
• Maintain city -owned utility
• Maintain trees by regular trimming.
• MAINTAIN TREES.
• Manage utilities & refuse.
• Owning it's own utilities.
• PA owned utilities!
• Palo Alto utilities are excellent, especially compared to neighboring cities.
• Palo Alto utilities services - excellent!
• Palo Alto utilities, emergency medical services.
• Palo Alto utilities.
• Please maintain our own utility department. This department is much better than Pg&e.
• Providing / Managing utility services; Manage green space and libraries
• Public services seem to be very good (excluding the police) I especially like the fire department and from
what I can tell they are ready for a wide range of disasters including forest fires. Also, during the
pandemic I noticed how the city provided free COVID testing at city hall and I liked that
• Public services, such as libraries & parks.
• public utilities
• Public Utilities
• Public works & utilities.
• RELIABLE, CLEAN WATER SUPPLY.
• Respond to citizen re gas water electric emergency.
• run its own utilities well
• Still utilities seems to be much better run than PG&E.
• Street and tree maintenance.
• Street cleaning and garbage pick up.
• STREET MAINTENANCE.
• Street sweeping and tree trimming
• Streetcleaning
• SUPPLY OF ELECTRICITY & WATER SO FAR GOOD, GAS AS WELL.
• Sweeping the streets
• The Utilities
• the utilities are reliable and affordable relative to neighboring cities, city street maintenance is good (state
streets not so much)
• The waste management team do an amazing job.
• Trash & recycling collector.
• trash collection
• Tree maintenance - preserving urban canopy.
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• Upgrade public works. Maintain educational standards.
• Utilities
• Utilities
• Utilities and forward thinking of the environment.
• Utilities and water quality
• Utilities are reasonably priced.
• Utilities do seem to be done well.
• Utilities services
• Utilities services have been excellent.
• UTILITIES.
• Utilities.
• Utility independence.
• utility service
• Utility services.
• WATER QUALITY.
• We wish that Public utilities would I include high speed internet services for all residents
Safety services
• A strong sense of safety
• An effective, well -trained and professional police dept...
• Clean sheet, safe places for our kids , safe school II
• Emergencies responses and preparedness.
• Emergency services - police, fire, EMTs.
• Emergency services (fire; police; EMT).
• Emergency services.
• Fire dept ambulances and the city library system. Parks are also very good and well maintained.
• Fire's medical response.
• Free from crime.
• I feel pretty safe in Palo Alto.
• I love how safe the city is to bike around, and really appreciate the wonderful parks that are available to
residents
• Improve flood safety for Chaucer Creek bridge.
• Keep a safe environment.
• Keeping city safe
• Law enforcement
• Law enforcement
• Law enforcement/crime prevention
• living environment safety
• Overall feeling of safety in the community.
• PAPD & utilities.
• Police
• Police & fire.
• Police dept. is very good.
• Police force.
• Police presence
• Public safety
• PUBLIC SAFETY / EMERGENCY SERVICES.
• safe and well -maintained streets and bikeways and walkways -- in town and in open space
• Safety
• Safety
• safety
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• Safety - Police & Fire
• Safety - police, fire, + EMS/paramedics.
• safety and cleanliness
• Safety and cleanness of public spaces. Making permit process rational and reasonable. Their process
need to be reviewed.
• Safety and police services
• Safety and well-being.
• Safety in Palo Alto.
• Safety, cleanliness, and health/wellness-oriented
• Safety.
• Safety.
• SAFETY.
• Safety.
• Security; parks; bike lanes.
• Sense of safety
• THE POLICE, FIRE AND EMERGENCY RESPONSE TIMES.
• Well -trained, competent, professional police services.
Activities and Recreation (arts, libraries, museums, theaters, etc.)
• Activities
• Amazing libraries, parks and schools
• Art activity and kids activity
• Art Center classes
• Art center, Junior museum, children's theater, community centers, bike paths
• ART PROGRAMS, POLICE PROTECTION.
• arts
• california avenue farmer's market
• City sponsored events, such as movies & concerts.
• Community activities - library hours, concerts, music thursdays etc
• Cultural amenities & offerings.
• Entertainment
• Farmers markets and fairs
• Great city -sponsored community events. Bravo!!!
• Great community theater and art
• Great libraries. I love the modern design and utility. Please don't stop putting care into them!
• Having a Children's Theater
• Libraries
• Libraries
• Libraries and ant center. Cultural events. Vibrant commerce.
• libraries and foothills park
• Libraries and Police services
• Libraries.
• Library
• Library and Park maintenance and easy access
• Library services and facilities.
• Library systems
• Library, parks, + recreation services.
• Library.
• maintain libraries
• Our great libraries (AND run our own utility company!)
• Recreation.
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• Rinconada pool hours is good, if they can have some lanes open for lap swim after 4pm, that would be
better.
• SUMMER CONCERTS AT THE PARK. CLEAN, SAFE ENVIRONMENT.
• The libraries are excellent. More budget for new books, movies etc, librarians. Libraries and staff are
wonderful!!!
• The libraries are great.
• The libraries, especially the one in the Mitchell Park area.
• The library, parks, utilities, street maintenance, and amenities are amazing. I was blown away when we
moved here and the utility sent someone within two hours to turn on the gas at our house. PGE would
have taken at least a day. The parks, community gardens and free compost are also amazing, we love
visiting the parks with our son and meeting new and old friends. My husband plays soccer in an adult
league and that has been great for him.
Government/leadership; government communication
• Alerts/Communication
• City strives hard to make it a great place to live and it should continue doing it
• Communicate well with Thursday e mail.
• COMMUNICATING A SENSE OF INTEGRITY AND TRUSTWORTHINESS.
• Community connectiin
• Community creating.
• Community engagement- in library, cultural center, events.
• Community engagement, parks.
• Continue to resist unreasonably large housing projects that will irrevocably change the nature of our
community/town.
• Control limit the city expansion and manage the increasing resident.
• ease of direct interaction with City government
• Good marketing and promotion of the city.
• Governance
• Help to homeowners having problems with infrastructure (sewer, water, gas, electricity).
• I hope/believe that the city continues to reemphasize building relationships and connections with others
and with the place, instead of investing in aspects of the city that are focused on making the city more
attractive for high income residentsholding human needs at the center above attracting wealth is a core
value I hope can be reinvigorated. The community has changed dramatically in the last 40 years, and the
infusion of extreme wealth has led to a feeling of transience and transactionality. I hope the city can stay
grounded in what is important.
• I love the intelligence, professionalism, and courtesy of our city employees. The people who replaced our
storm drain pipe a few months ago were phenomenal in that regard. It really makes living here a pleasure,
and I'm sure the city takes pains to ensure all our residents get the same courtesy that elderly, white me
gets.
• I'd like for Palo Alto to continue to be innovative, creative, and forward thinking, making life better for
people and the environment.
• Impressive active engagement with the community (listening, working to address needs, inclusive)
• Informing residents of important matters/changes/etc.
• Invites public inputs and reasonable debate
• Keep PA as a vibrant modern city with "old" charm.
• Keep trying to do your best for everyone.
• Leading
• Long-term planning to reduce utilities cost through stewardship of our owned utilities.
• Maintain dialogue with the City's residents
• Maintains elite persona well, and allows many boutique industries to thrive.
• Managing to the center of the population - nothing radical.
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• Not allowing homeless encampments
• People are free to enjoy themselves without too many issues or regulations like being yelled at for letting
your dog pee off leash etc - people self police these behaviors and the city is not pushy, intrusive or
annoying about the laws and bylaws. The officers are polite and easy going and the city seems to always
work really well behind the scenes.
• Response times.
• Running the city in general. Being helpful to residents in building ADUs and improving their lives and
houses.
• seeks excellent outcomes (but way too slowly)
• Sharing plans & reports on dept's + committees online.
• Social news update & weekly newspaper.
• The city is good at being reachable when the need arises; it has a good "small town" feel in this way.
• they care about the community
• Think they try to do a good job.
• Try to improve itself
• Well organized online city resources and customer service.
Schools and education, programs for youth
• Education and natural environment
• Education K-12
• Education.
• Education.
• Excellent schools and parks
• Excellent schools and support for youths.
• Good educational environment
• Good schools.
• Good schools? Hmmthat's not the city
• Great education institutions
• Great public schools.
• Maintain high standards of k-12 schools.
• Offering all the children/youth recreational classes.
• PUBLIC SCHOOL SYSTEM.
• Public school system.
• Public schools and libraries are excellent
• School quality.
• Schools
• Supporting the Palo Alto Unified School District. I know the PAUSD is a separate agency but the City
should support PAUSD in every way possible.
• The excellent education and transportation.
• The excellent K-1 2 schools.
• The schools are amazing I am so happy with the school education my children are receiving.
Cleanliness of community; upkeep
• CITY IS WELL MAINTAINED
• Clean, safe parks
• Clean, well -lit, safe, and walkable downtown areas with lots of trees and greenery.
• Cleaner than other cities
• Cleaning playgrounds every day + advancing kid spaces (and family) * get the Jr. Museum to open before
1 0am please - at least on wkends.
• cleanliness
• Cleanliness, safety, internet services.
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• CLEANLINESS.
• Downtown is kept clean of garbage.
• I love the clean up days. I also think the parks are great.
• Keep city clean, well maintained
• keep environment clean
• The twon is very clean and sleep.
Quality of life, reputation
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• BRAGGING HOW GREAT CITY IS.
• Building reputation as an innovative and livable town
• high quality life and environment
• MAINTAINS A FAVORABLE QUALITY OF LIFE FOR ALL RESIDENTS.
• P.A. continues to be a pleasant place to live and it would be an awful shame if the continuing
overcrowding and over -building ruin the quality of life that has been a hallmark of this city for decades.
The schools, work opportunities, medical services, entertainment, cultural activities, etc. if maintained,
will help P.A. continue to be a wonderful place to live. Please, Do Not Destroy It! The many residents
across P.A. that we have come to know over 3 decades feel the same way.
• quality of living
• Sense of community with outstanding public resources
• Set the standard for life on the peninsula
• The feeling that PA is a desirable, high-class neighborhood in which to live
Infrastructure, streets, transportation
• Basic infrastructure, such as roads.
• California Avenue, I love how you are creating a space for the community and an example of what a
walkable city looks like.
• Easy access to public transportation
• Good road quality
• Infrastructure
• Maintaining smooth streets and greenery
• Public parking, libraries, cleaning and walking paths
• Traffic is not an issue in the city, despite what the Council might hear from the vocal few. It would be
great if the city could work with the County to align the lights on Embarcadero Road/El Camino near Town
and Country/Paly and alleviate the backups there but otherwise, traffic works well in the city. The
libraries and parks are awesome.
• Traffic so far is acceptable, please prevent it getting worse
Ease of bicycle travel/walking
• Bicycle friendly town, lots of nice parks and libraries,tree canopy and clean streets. Keep the City Utility
Company, but have Utility rates only pay for the Utility Company, not the General Fund. I know this was
defeated in the last election, but it is a sore point because many of the General Fund items are not that
well supported. Co -mingling funds is NOT the way to go.
• Bike lanes.
• Bike paths
• Bike paths
• Bike paths.
• Keeping bikes off of El Camino real.
• The city is incredibly accessible by foot, bike and car.
• Very bike -able! Love it!
• Walkability; open spaces.
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Sustainability
• Access to clean energy incentives
• Continue excellent focus on climate crisis activities & programs.
• Eco-friendly utilities, waste management.
• Going green
• Try to be green and save more energy.
• Trying to progress e.g. solar/electric/climate issues; green spaces (but canopy decisions like Calif Ave
have been horrible) microneighborhoods (midtown, calif ave, etc) are keys to reducing
isolation/improving health outcomes.
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Culture, diversity
• Culture
• Diversity of race and culture
• DIVERSITY OF THE CITY IS EXCELLENT.
• Inclusiveness
• Sensitivity to needs of a diverse community.
Other
• Attract popular businesses to come and stay in Palo Alto.
• Housing for Palo Alto teachers and emergency responders
• I'm trying to think. Create revenue with parking tickets?
• local news
• Maintain high quality employment options and companies in area
• Medical facilities
• MEDICAL SERVICES.
• Not allowing any more apartment buildings. I appreciate the city does not allow any more housing and
does not allow any building higher than 2 floors. I hope the city maintain what it is now for the people who
live here.
• Openness
• Quality/variety of businesses
• Rent control, renter assistance, landlord oversight
• RESTAURANTS.
• Vibrant downtown
Nothing/don't know/something negative
• Can't think of any.
• Developing questionnaires where comment sections are impossibly small. You simply do not want
feedback. Okay. So, act not postpone.
• discuss everything forever, be highly political (especially dragging your feet around housing
development), this should become more efficient and cut by 50% (I think discussions are necessary, but
at this time it just takes too much time and money, and time is money. Get employees to have more skin
in the game, and not just avoid litigation)
• Do not build an apartment of any kind next to Moldaw Residents for the elderly blocking the vision of
people living in the building that face Fabian Avenue at E. Charleston Road (we face west and want to be
able to see the mountains and the sunset, etc. we do not want a neighbor next door to us. Plus it would
put too much traffic there at E. Charleston and Fabian Avenue. There already is enough traffic noise
there.
• don't know
• Don't know.
• Downtown areas small town ecosystem is endangered! No big box stores downtown!
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• I don't know. That's a good question.
• I don't understand why they are selections to pick things but you don't say what to do with them.
• Increase in tree, shrub & other plantings so important for the compensation of GHGs.
• Many.
• None
• PA does have a history of affordable housing achievements...this is not appreciated. Looking forward PA
is not honest abouy its limitiations to achieve affordable housing.. It would be more practical and more
productive to list what can be done for the 3-4 types of affordable housing needs. Then PA volunteer
leaders could initiate a practical, limited, acheiveable afundraising campaign like the old fashion barn
building. The scale would be limited but uplifting in so many respects.
• Provide more affordable housing for all the service workers who have to commute here because they
can't afford a home. in the area.
• Stop developing so many residential and commercial buildings.
• Support the super wealthy & pushes out all others including seniors who built the city + teachers &
workers they need.
• Take unearned monies from Utilities and spend budgets on non -core City services.
• Unsure
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Question 16: If you plan to purchase a car within the next two years,
what is the likelihood of it being one of the following: (Other)
• - GAS.
• 1 car household, want gas option.
• Can't afford it!
• Can't afford/disabled.
• CONVENTIONAL GAS.
• Electric
• fully gas powered car
• Gas
• gas
• Gas
• Gas
• Gas
• Gas Car
• Gas car
• Gas car.
• Gas power at low.
• Gas.
• Gas.
• GAS.
• Gas.
• Gas.
• GAS.
• gasoline
• Gasoline
• Gasoline
• Gasoline
• Gasoline car
• gasoline powered car since there isn't enough electricity
• Gasoline.
• GASOLINE.
• Horse Drawn Carriage ;-)
• Hybrid
• Hybrid
• hybrid
• HYBRID
• Hybrid
• Hybrid not plug-in.
• Hybrid.
• Hybrid.
• Hybrid.
• Hybrid.
• I have a hybrid plug-in and the parking situation is outrageous people get parking citations in their own
driveways in Palo Alto.
• I want a hybrid car, not electric
• ICE.
• I'm keeping my car. It's paid for.
• INTERNAL COMBUSTION - GASOLIAN.
• internal combustion engine
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• Internal combustion engine
• internal combustion engine
• IVE car
• Like a gas/electric Prius. No charging station in our senior apartment.
• Need to consider the price to charge the electric car.
• No place to plug in or recharge.
• non plug-in hybrid
• non -plug in hybrid
• Not going to buy a car.
• Not planning to purchase.
• Old school has car, used
• OWN ALL ELECTRIC NOW.
• Personal assistant driver.
• PRIUS E 46 MPC.
• Regular car with gas.
• Regular engined car
• regular gas car
• standard hybrid
• Standard Hybrid
• There aren't other options
• traditional gasoline
• Unlikely to buy a petrol fueled vehicle.
• very unlikely gasoline or diesel.
• Very unlikely to purchase gas -only vehicle
• We own 2 electric vehicles.
• We own only one car. I just purchased my leased car, drive it very few miles yearly, and plan to keep it for
many years.
• Will keep my car for at least another 10 years
• Will likely not buy a traditional ice car
Report of Results
Item 1: Staff Report Pg. 117 Packet Pg. 122 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
Report of Results
Appendix C: Results to Open -Participation Survey
About the Open -Participation Survey
After the data collection period for the probability, address -based survey was underway, the City
made available a web -based survey to its residents through a link on the City's website and on
social media. Visitors to the site were able to complete the survey from September 8 -
September 22, 2023 and 95 surveys were received. This section contains the results of this
open participation web -based survey. These data were not collected through a random sample
and it is unknown who in the community was aware of the survey; therefore, a level of
confidence in the representativeness of the sample cannot be estimated. However, to reduce
bias where possible, these data were weighted to match the demographic characteristics of the
2020 Census and 2021 American Community Survey estimates for adults in the City of Palo
Alto. The results of the weighting scheme for the open participation survey are presented in the
following table.
Report of Results
Item 1: Staff Report Pg. 118 Packet Pg. 123 of 371
City of Palo Alto Community Survey
Table 111: Palo Alto, CA 2021 Weighting Table
Item 1
Attachment A - Palo Alto
Community Survey 2023
Report of Results 023
Characteristic
Population Norm
Unweighted Data
Weighted Data
Housing
Rent home
44%
20%
38%
Own home
56%
80%
62%
Detached unit*
59%
82%
65%
Attached unit*
41%
18%
35%
Race and Ethnicity
White
57%
70%
58%
Not white
43%
30%
42%
Not Hispanic
94%
90%
84%
Hispanic
6%
10%
16%
Sex and Age
Female
52%
62%
58%
Male
48%
38%
42%
18-34 years of age
24%
3%
16%
35-54 years of age
35%
37%
35%
55+ years of age
41%
60%
48%
Females 18-34
11%
2%
11%
Females 35-54
18%
28%
19%
Females 55+
23%
32%
28%
Males 18-34
13%
1%
6%
Males 35-54
17%
8%
16%
Males 55+
18%
28%
20%
* U.S. Census Bureau, ACS 2021 5 -year estimates
Report of Results
Page 114
Item 1: Staff Report Pg. 119 Packet Pg. 124 of 371
City of Palo Alto Community Survey
Results Tables
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
fable 112: Question 1 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate each of the following aspects of quality of life in
Palo Alto: Excellent Good Fair Poor Don't know
Palo Alto as a place to live
Your neighborhood as a place to live
Palo Alto as a place to raise children
Palo Alto as a place to work
Palo Alto as a place to visit
Palo Alto as a place to retire
The overall quality of life in Palo Alto
34% N=30
35% N=32
29% N=27
19% N=18
25% N=23
19% N=17
25% N=23
48% N=42
50% N=46
41% N=37
34% N=31
33% N=30
35% N=32
53% N=50
13% N=11
8% N=8
21% N=20
20% N=18
24% N=23
21% N=19
13% N=12
5% N=4
6% N=6
3% N=2
8% N=7
9% N=9
17% N=15
8% N=8
0% N=0
0% N=0
7% N=6
20% N=18
8% N=8
9% N=8
0% N=0
Table 113: Question 1 - Response Percentages and Number of Respondents without "Don't Know" Responses
Total
100% N=88
100% N=92
100% N=92
100% N=92
100% N=92
100% N=91
100% N=93
Please rate each of the following aspects of quality of life in Palo Alto:
Palo Alto as a place to live
Your neighborhood as a place to live
Palo Alto as a place to raise children
Palo Alto as a place to work
Palo Alto as a place to visit
Palo Alto as a place to retire
The overall quality of life in Palo Alto
Excellent
34%
N=30
Good
Fair
Poor
Total
48%
N=42
13%
N=11
5%
N=4
100%
N=88
35%
N=32
50%
N=46
8%
N=8
6%
N=6
100%
N=92
31%
N=27
43%
N=37
23%
N=20
3%
N=2
100%
N=86
24%
N=18
42%
N=31
24%
N=18
10%
N=7
100%
N=74
27%
N=23
36%
N=30
27%
N=23
10%
N=9
100%
N=85
21%
N=17
N=23
38%
53%
N=32
N=50
23%
N=19
18%
N=15
100%
N=83
25%
13%
N=12
8%
N=8
100%
N=93
Report of Results
Item 1: Staff Report Pg. 120
Page 115
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Table 114: Question 2 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate each of the following characteristics as they relate
to Palo Alto as a whole: Excellent
Overall "built environment" of Palo Alto (including overall
design, buildings, parks and transportation systems) 11% N=10
Good
Fair
Poor
Don't
know
Total
51%
N=48
22%
N=20
14%
N=13
2%
N=2
100%
N=93
Overall feeling of safety in Palo Alto
18%
N=16
62%
N=57
11%
N=10
10%
N=9
0%
N=0
100%
N=92
Overall quality of natural environment in Palo Alto
28%
N=26
56%
N=52
16%
N=15
0%
N=0
0%
N=0
100%
N=93
Overall health and wellness opportunities in Palo Alto
23%
N=22
47%
N=43
22%
N=21
5%
N=4
3%
N=3
100%
N=93
Residents' connection and engagement with their community
10%
N=9
41%
N=38
31%
N=29
16%
N=15
1%
N=1
100%
N=92
Table 115: Question 2 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate each of the following characteristics as they relate to Palo Alto
as a whole:
Overall "built environment" of Palo Alto (including overall design, buildings,
parks and transportation systems)
Overall feeling of safety in Palo Alto
Overall quality of natural environment in Palo Alto
Overall health and wellness opportunities in Palo Alto
Residents' connection and engagement with their community
Excellent
Good
Fair
Poor
Total
11%
N=10
52%
N=48
22%
N=20
14%
N=13
100%
N=91
18%
N=16
62%
N=57
11%
N=10
10%
N=9
100%
N=92
28%
N=26
56%
N=52
16%
N=15
0%
N=0
100%
N=93
24%
N=22
48%
N=43
23%
N=21
5%
N=4
100%
N=90
10%
N=9
42%
N=38
32%
N=29
17%
N=15
100%
N=91
-able 116: Ouestior' - Rccnnncn Percentages and Number -f Respondents including "Don't Know" Responses
Please indicate how likely or unlikely you are to do
Somewhat
Somewhat
Very
Don't
each of the following:
Very likely
likely
unlikely
unlikely
know
Total
Recommend living in Palo Alto to someone who asks
36% N=31
35% N=30
17% N=14
4% N=4
12% N=10
4% N=3
0%o N=0
4% N=4
100% N=87
100% N=93
Remain in Palo Alto for the next five years
51%
N=47
38%
N=35
Recommend Palo Alto's libraries to friends
67%
N=62
25%
N=23
4%
N=3
1%
N=1
3%
N=2
100%
N=92
Report of Results
Item 1: Staff Report Pg. 121
Page 116
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Table 117: Question 3 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please indicate how likely or unlikely you are to do each of the
Somewhat
Somewhat
Very
following:
Very likely
likely •
unlikely
unlikely
Total
Recommend living in Palo Alto to someone who asks
36%
N=31
35%
N=30
17%
N=14
12%
N=10
100%
N=87
Remain in Palo Alto for the next five years
53%
N=47
39%
N=35
4%
N=4
4%
N=3
100%
N=89
Recommend Palo Alto's libraries to friends
69%
N=62
26% N=23
4%
N=3
1% N=1
100%
N=90
.nhIp 11R• rn3pztion 4- ResDongp P rr-pntages and Number of Respondents including "Don't Know" Responses
Please rate the job you feel the Palo Alto community does at
each of the following.
Making all residents feel welcome
Attracting people from diverse backgrounds
Excellent
16% N=14
20% N=19
Good
44% N=40
33% N=30
Fair
Poor
21% N=19
Don't know
4% N=4
Total
100% N=91
15%
N=14
9%
N=8
33%
N=30
4%
N=4
100%
N=91
Valuing/respecting residents from diverse backgrounds
25%
N=23
42%
N=38
14%
N=13
19%
N=18
0%
N=0
100%
N=91
Taking care of vulnerable residents (elderly, disabled,
homeless, etc.)
8%
N=7
39%
N=36
21%
N=20
18%
N=17
13%
N=12
100%
N=92
Table 119: Question 4 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate the job you feel the Palo Alto community does at each of the
following. Excellent
Making all residents feel welcome 17% N=14
Attracting people from diverse backgrounds 21% N=19
Good
Fair
Poor
Total
46%
N=40
16%
N=14
21%
N=19
100%
N=87
35%
N=30
10%
N=8
34%
N=30
100%
N=87
Valuing/respecting residents from diverse backgrounds
25%
N=23
42%
N=38
14%
N=13
19%
N=18
100%
N=91
Taking care of vulnerable residents (elderly, disabled, homeless, etc.)
9%
N=7
45%
N=36
25%
N=20
21%
N=17
100%
N=80
Report of Results
Item 1: Staff Report Pg. 122
Page 117
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Table 120: Question 5 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate each of the following characteristics as they
relate to Palo Alto as a whole:
Overall quality of business and service establishments in Palo
Alto
Excellent
Good
Fair •
Poor
Don't know
Total
15%
N=14
52%
N=48
23%
N=21
8%
N=8
2%
N=2
100%
N=93
Variety of business and service establishments in Palo Alto
7%
N=7
39%
N=35
28%
N=25
25%
N=23
1%
N=1
100%
N=90
Vibrancy of downtown/commercial area
7%
N=6
44%
N=41
25%
N=23
21%
N=20
2%
N=2
100%
N=92
Employment opportunities
7%
N=7
34%
N=31
23%
N=21
3%
N=3
33%
N=30
100%
N=92
Shopping opportunities
15%
N=14
44%
N=40
19%
N=18
22%
N=20
0%
N=0
100%
N=92
Cost of living in Palo Alto
1%
N=1
5%
N=4
30%
N=26
63%
N=54
0%
N=0
100%
N=85
Overall image or reputation of Palo Alto
24%
N=22
41%
N=37
33%
N=30
2%
N=2
0%
N=0
100%
N=91
Traffic flow on major streets
3%
N=3
40%
N=37
36%
N=33
20%
N=19
0%
N=0
100%
N=92
Ease of public parking
17%
N=15
52%
N=48
18%
N=16
14%
N=13
0%
N=0
100%
N=92
Ease of travel by car in Palo Alto
22%
N=20
54%
N=50
20%
N=18
4%
N=3
0%
N=0
100%
N=92
Ease of travel by public transportation in Palo Alto
4%
N=4
16%
N=14
17%
N=15
41%
N=37
23%
N=21
100%
N=91
Ease of travel by bicycle in Palo Alto
20%
N=19
31%
N=28
28%
N=26
8%
N=7
13%
N=12
100%
N=92
Ease of walking in Palo Alto
26%
N=23
50%
N=44
12%
N=10
13%
N=12
0%
N=0
100%
N=90
Variety of housing options
7%
N=6
22%
N=20
24%
N=22
41%
N=37
6%
N=5
100%
N=89
Availability of affordable quality housing
3%
N=3
2%
N=2
17%
N=15
59%
N=51
19%
N=17
100%
N=87
Recreational opportunities
21%
N=19
32%
N=29
35%
N=31
7%
N=6
4%
N=4
100%
N=90
Availability of affordable quality mental health care
2%
N=2
13%
N=12
15%
N=14
31%
N=29
39%
N=36
100%
N=92
Opportunities to attend cultural/arts/music activities
15%
N=13
49%
N=45
18%
N=17
13%
N=12
5%
N=5
100%
N=91
Table 121: Question 5 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate each of the following characteristics as they relate to Palo Alto
as a whole: Excellent
Overall quality of business and service establishments in Palo Alto 15%o N=14
Good
Fair
Poor
Total
53%
N=48
23%
N=21
8%
N=8
100%
N=91
Variety of business and service establishments in Palo Alto
7%
N=7
39%
N=35
28%
N=25
25%
N=23
100%
N=89
Vibrancy of downtown/commercial area
7%
N=6
45%
N=41
26%
N=23
22%
N=20
100%
N=90
Employment opportunities
11%
N=7
50%
N=31
34%
N=21
5%
N=3
100%
N=62
Report of Results
Item 1: Staff Report Pg. 123
Page 118
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Please rate each of the following characteristics as they relate to Palo Alto
as a whole:
Shopping opportunities
Cost of living in Palo Alto
Overall image or reputation of Palo Alto
Traffic flow on major streets
Ease of public parking
Excellent
Good
Fair
Poor
Total
15%
N=14
44%
N=40
19%
N=18
22%
N=20
100%
N=92
1%
N=1
5%
N=4
30%
N=26
63%
N=54
100%
N=85
24%
N=22
41%
N=37
33%
N=30
2%
N=2
100%
N=91
3%
N=3
40%
N=37
36%
N=33
20%
N=19
100%
N=92
17%
N=15
52%
N=48
18%
N=16
14%
N=13
100%
N=92
Ease of travel by car in Palo Alto
22%
N=20
54%
N=50
20%
N=18
4%
N=3
100%
N=92
Ease of travel by public transportation in Palo Alto
5%
N=4
20%
N=14
22%
N=15
53%
N=37
100%
N=70
Ease of travel by bicycle in Palo Alto
23%
N=19
35%
N=28
32%
N=26
9%
N=7
100%
N=80
Ease of walking in Palo Alto
26%
N=23
50%
N=44
12%
N=10
13%
N=12
100%
N=90
Variety of housing options
7%
N=6
24%
N=20
26%
N=22
44%
N=37
100%
N=84
Availability of affordable quality housing
4%
N=3
2%
N=2
21%
N=15
72%
N=51
100%
N=70
Recreational opportunities
22%
N=19
34%
N=29
36%
N=31
7%
N=6
100%
N=86
Availability of affordable quality mental health care
Opportunities to attend cultural/arts/music activities
3%
N=2
21%
N=12
24%
N=14
51%
N=29
100%
N=56
16%
N=13
52%
N=45
19%
N=17
13%
N=12
100%
N=87
"able 122: Question 6 - Response Dercentages and Number of Respondents including "Don't Know" Responses
Please rate each of the following characteristics as they
relate to Palo Alto as a whole: Excellent L Good
Availability of affordable quality childcare/preschool 2% N=2 16% N=14
Fair
Poor Don't know Total
30% N=27 37% N=33 100% N=91
15%
N=14
K-12 education
34%
N=31
30%
N=27
13%
N=12
13%
N=12
10%
N=9
100%
N=91
Adult educational opportunities
17%
N=15
35%
N=31
21%
N=19
8%
N=7
20%
N=18
100%
N=90
Opportunities to participate in social events and activities
11%
N=10
57%
N=52
14%
N=12
12%
N=1 1
6%
N=5
100%
N=90
Openness and acceptance of the community toward people
of diverse backgrounds
Opportunities to learn about City services through social
media such as Twitter, Facebook, and Nextdoor
14%
N=13
42%
N=39
20%
N=19
19%
N=18
4%
N=4
100%
N=92
9%
N=8
53%
N=48
21%
N=19
4%
N=4
12%
N=11
100%
N=90
Report of Results
Page 119
Item 1: Staff Report Pg. 124
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Table 123: Question 6 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate each of the following characteristics as they relate to Palo Alto
as a whole:
Availability of affordable quality childcare/preschool
K-12 education
Adult educational opportunities
Excellent
Good
Fair
Poor
Total
4%
N=2
25%
N=14
24%
N=14
48%
N=27
100%
N=57
38%
N=31
33%
N=27
15%
N=12
14%
N=12
100%
N=82
21%
N=15
43%
N=31
27%
N=19
10%
N=7
100%
N=73
Opportunities to participate in social events and activities
Openness and acceptance of the community toward people of diverse
backgrounds
12%
N=10
61%
N=52
14%
N=12
13%
N=1 1
100%
N=85
14%
N=13
44%
N=39
21%
N=19
20%
N=18
100%
N=88
Opportunities to learn about City services through social media such as
Twitter, Facebook, and Nextdoor
10%
N=8
61%
N=48
24%
N=19
5%
N=4
100%
N=79
Table 124: Question 7 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please indicate whether or not you have done each of the following in the last 12 months.
No
Yes
Total
Used Palo Alto recreation centers or their services
56%
N=51
44%
N=40
100%
N=90
Visited a neighborhood park or City park
3%
N=3
97%
N=88
100%
N=91
Used Palo Alto public libraries or their services
20%
N=18
80%
N=73
100%
N=91
Participated in religious or spiritual activities in Palo Alto
71%
N=64
29%
N=26
100%
N=90
Attended a City -sponsored event
41%
N=37
59%
N=54
100%
N=91
Participated in a club
86%
N=79
14%
N=12
100%
N=91
Talked to or visited with your immediate neighbors
9%
N=8
91%
N=82
100%
N=90
Done a favor fora neighbor
17%
N=16
83%
N=75
100%
N=90
Used the City's website to conduct business or pay bills
48%
N=43
52%
N=47
100%
N=91
Used the Utilities webpage to conduct business or pay bills
36%
N=33
64%
N=58
100%
N=91
Contacted the City of Palo Alto (in -person, phone, email or web) for help or information
32%
N=29
68%
N=62
100%
N=91
Contacted Palo Alto elected officials (in -person, phone, email or web) to express your opinion
Attended a local public meeting (of local elected officials like City Council or County Commissioners,
advisory boards, town halls, HOA, neighborhood watch, etc.)
Watched (online or on television) a local public meeting
Volunteered your time to some group/activity in Palo Alto
60%
N=54
40%
N=37
100%
N=91
60%
N=54
40%
N=37
100%
N=91
49%
N=44
51%
N=47
100%
N=91
49%
N=44
51%
N=46
100%
N=90
Report of Results
Page 120
Item 1: Staff Report Pg. 125 Packet Pg. 130 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Please indicate whether or not you have done each of the following in the last 12 months.
Nj
Yej Total
Walked or biked instead of driving
12%
N=11
88%
N=78
100%
N=88
Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.)
39%
N=36
61%
N=55
100%
N=91
Household member was a victim of a crime in Palo Alto
Reported a crime to the police in Palo Alto
Stocked 14 days' worth of supplies in case of a major disaster where you have no electricity, water,
internet, or telephone service
84%
N=76
16%
N=15
100%
N=90
80%
N=72
20%
N=18
100%
N=90
65%
N=59
35%
N=32
100%
N=91
*This question did not have a "don't know" option.
Table 125: Question 8 - Response Percentages and Number of Respondents
Please rate the following categories of Palo Alto government
performance. Excellent Good
The value of services for the taxes paid to Palo Alto 13% N=12 37% N=34
Fair
Poor Don't know Total
20% N=18 3% N=3 100% N=92
27%
N=25
The overall direction that Palo Alto is taking
3%
N=3
31%
N=28
36%
N=33
23%
N=21
7%
N=7
100%
N=91
The job Palo Alto government does at welcoming resident
involvement
4%
N=4
31%
N=28
32%
N=29
19%
N=17
14%
N=12
100%
N=91
Overall confidence in Palo Alto government
4%
N=3
24%
N=22
45%
N=40
23%
N=20
4%
N=4
100%
N=90
Generally acting in the best interest of the community
3%
N=3
37%
N=34
30%
N=27
27%
N=24
2%
N=2
100%
N=91
Being honest
4%
N=4
42%
N=38
29%
N=26
17%
N=15
8%
N=7
100%
N=90
Being open and transparent to the public
4%
N=4
35%
N=32
32%
N=29
21%
N=19
7%
N=7
100%
N=91
Informing residents about issues facing the community
5%
N=5
41%
N=37
30%
N=27
17%
N=15
7%
N=6
100%
N=90
Treating all residents fairly
Treating residents with respect
6%
N=6
29%
N=26
25%
N=23
25%
N=22
15%
N=14
100%
N=91
12%
N=1 1
36%
N=33
27%
N=24
17%
N=15
8%
N=7
100%
N=91
Table 126: Question 8 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate the following categories of Palo Alto government performance.
Excellent
Good
Fair
Poor
Total
The value of services for the taxes paid to Palo Alto
13%
N=12
38%
N=34
28%
N=25
20%
N=18
100%
N=89
The overall direction that Palo Alto is taking
3%
N=3
33%
N=28
39%
N=33
25%
N=21
100%
N=84
The job Palo Alto government does at welcoming resident involvement
5%
N=4
36%
N=28
37%
N=29
22%
N=17
100%
N=79
Overall confidence in Palo Alto government
4%
N=3
26%
N=22
47%
N=40
24%
N=20
100%
N=86
Report of Results
Item 1: Staff Report Pg. 126
Page 121
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Please rate the following categories of Palo Alto government performance.
•Excellent
Good
Fair
Poor
Total
Generally acting in the best interest of the community
3%
N=3
38%
N=34
31%
N=27
28%
N=24
100%
N=89
Being honest
4%
N=4
46%
N=38
32%
N=26
18%
N=15
100%
N=83
Being open and transparent to the public
4%
N=4
38%
N=32
35%
N=29
23%
N=19
100%
N=84
Informing residents about issues facing the community
6%
N=5
44%
N=37
32%
N=27
18%
N=15
100%
N=84
Treating all residents fairly
Treating residents with respect
7%
N=6
34%
N=26
30%
N=23
29%
N=22
100%
N=77
13%
N=1 1
39%
N=33
29%
N=24
18%
N=15
100%
N=84
Table 127: Question 9 - Response Percentages and Number of Respondents
Overall, how would you rate the quality of the services provided
by each of the following?
The City of Palo Alto
The State Government
The Federal Government
Excellent
Good
Fair
Poor
Don't
know
Total
10%
N=9
58%
N=52
18%
N=16
14%
N=13
0%
N=0
100%
N=91
4%
N=3
42%
N=38
25%
N=22
24%
N=22
6%
N=5
100%
N=91
2%
N=2
42%
N=38
34%
N=30
15%
N=14
8%
N=7
100%
N=90
Table 128: Question 9 - Response Percentages and Number of Respondents without "Don't Know" Responses
Overall, how would you rate the quality of the services provided by each of
the following?
The City of Palo Alto
The State Government
The Federal Government
Excellent
Good
Fair
Poor
Total
10%
N=9
58%
N=52
18%
N=16
14%
N=13
100%
N=90
4%
N=3
44%
N=38
26%
N=22
26%
N=22
100%
N=86
2%
N=2
46%
N=38
36%
N=30
16%
N=14
100%
N=83
Table 120: Question 10 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate the quality of each of the following services in
Palo Alto: Excellent
Traffic enforcement 5% N=4
Traffic signal timing 2% N=2
Street repair 5% N=5
Good
Fair
Poor Don't know
Total
34%
N=30
30%
N=27
25%
N=22
6%
N=5
100%
N=87
53%
N=44
24%
N=20
18%
N=15
3%
N=2
100%
N=84
33%
N=28
39%
N=32
23%
N=19
0%
N=0
100%
N=84
Report of Results
Page 122
Item 1: Staff Report Pg. 127
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Please rate the quality of each of the following services in
Palo Alto: Excellent
Street cleaning 17% N=16
Street tree maintenance 16% N=15
Sidewalk maintenance 14% N=13
Good
Fair
Poor •
Don't know
Total
59%
N=54
20%
N=18
2%
N=2
1%
N=1
100%
N=91
53%
N=48
19%
N=18
10%
N=9
1%
N=1
100%
N=91
41%
N=38
26%
N=24
14%
N=13
4%
N=3
100%
N=91
Land use, planning, and zoning
2%
N=2
25%
N=22
27%
N=24
32%
N=29
15%
N=13
100%
N=91
Code enforcement (weeds, abandoned buildings, etc.)
4%
N=4
36%
N=32
26%
N=23
20%
N=18
15%
N=13
100%
N=90
Preservation of natural areas (open space, farmlands, and
greenbelts)
28%
3%
N=24
N=2
48%
18%
N=42
N=16
19%
26%
N=17
N=24
3%
21%
N=3
N=19
2%
33%
N=2
N=30
100%
100%
N=87
N=90
Building and planning application processing services
Affordable high-speed internet access
12%
N=11
28%
N=25
15%
N=14
26%
N=23
19%
N=18
100%
N=91
Electric utility
14%
N=13
48%
N=42
19%
N=17
8%
N=7
11%
N=10
100%
N=89
Gas utility
14%
N=12
43%
N=38
19%
N=17
8%
N=7
16%
N=14
100%
N=88
Utility payment options
23%
N=21
54%
N=48
9%
N=8
2%
N=2
12%
N=11
100%
N=90
Drinking water
46%
N=42
41%
N=37
6%
N=5
6%
N=6
1%
N=1
100%
N=90
Sewer services
25%
N=23
51%
N=46
4%
N=4
7%
N=7
13%
N=12
100%
N=90
Storm water management (storm drainage, dams, levees,
etc.)
15%
N=13
51%
N=45
15%
N=14
11%
N=10
8%
N=7
100%
N=89
Refuse collection (garbage, recycling, yard waste, and e -
waste)
27%
N=25
52%
N=47
18%
N=16
3%
N=3
0%
N=0
100%
N=91
Police services
23%
N=21
42%
N=38
7%
N=7
6%
N=5
21%
N=19
100%
N=90
Crime prevention
10%
N=9
30%
N=27
38%
N=35
9%
N=8
13%
N=12
100%
N=91
Animal control
19%
N=17
33%
N=29
6%
N=5
6%
N=6
35%
N=30
100%
N=87
Ambulance or emergency medical services
29%
N=26
36%
N=32
2%
N=2
1%
N=0
32%
N=29
100%
N=90
Fire emergency services
34%
N=30
35%
N=31
2%
N=2
0%
N=0
30%
N=26
100%
N=89
Fire prevention and education
12%
N=11
33%
N=29
9%
N=8
9%
N=8
37%
N=34
100%
N=90
Palo Alto open space
44%
N=39
37%
N=33
16%
N=14
2%
N=2
2%
N=2
100%
N=90
City parks
40%
N=36
41%
N=37
14%
N=13
5%
N=4
0%
N=0
100%
N=90
Recreation programs or classes
13%
N=12
44%
N=39
14%
N=12
7%
N=6
21%
N=19
100%
N=88
Recreation centers or facilities
15%
N=13
48%
N=40
11%
N=9
8%
N=6
18%
N=15
100%
N=84
Report of Results
Page 123
Item 1: Staff Report Pg. 128 Packet Pg. 133 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Please rate the quality of each of the following services in
Palo Alto: Excellent
Public library services (e.g., hold requests, storytimes, teen
events, bookclubs) 40% N=36
Library facilities (buildings, computer equipment,
accessibility) 40% N=36
Good
Fair
Poor Don't know
Total
38%
N=34
6%
N=5
6%
N=5
10%
N=9
100%
N=89
44%
N=40
7%
N=6
1%
N=1
8%
N=7
100%
N=90
Variety of library materials (books, e -books, streaming,
databases, audiobooks)
37%
N=32
42%
N=36
5%
N=5
8%
N=7
8%
N=7
100%
N=86
Art programs and theater
19%
N=17
43%
N=38
11%
N=9
2%
N=1
26%
N=23
100%
N=89
City -sponsored special events
12%
N=11
42%
N=38
19%
N=17
9%
N=8
18%
N=16
100%
N=89
City website (cityofpaloalto.org)
10%
N=9
50%
N=45
24%
N=21
9%
N=8
7%
N=6
100%
N=89
Public information (Police/public safety)
10%
N=9
52%
N=46
20%
N=17
7%
N=6
10%
N=9
100%
N=89
Public information (non-Police/public safety)
10%
N=9
57%
N=51
13%
N=11
9%
N=8
10%
N=9
100%
N=89
Overall customer service by Palo Alto employees (police,
receptionists, planners, etc.)
15%
N=13
51%
N=44
15%
N=13
10%
N=9
9%
N=8
100%
N=87
Table 130: Question 10 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate the quality of each of the following services in Palo Alto:
Excellent
Good
Fair
Poor
Total
Traffic enforcement
5%
N=4
36%
N=30
32%
N=27
27%
N=22
100%
N=82
Traffic signal timing
2%
N=2
54%
N=44
25%
N=20
19%
N=15
100%
N=82
Street repair
5%
N=5
33%
N=28
39%
N=32
23%
N=19
100%
N=84
Street cleaning
18%
N=16
60%
N=54
20%
N=18
2%
N=2
100%
N=90
Street tree maintenance
17%
N=15
54%
N=48
20%
N=18
10%
N=9
100%
N=90
Sidewalk maintenance
15%
N=13
43%
N=38
27%
N=24
15%
N=13
100%
N=88
Land use, planning, and zoning
2%
N=2
29%
N=22
31%
N=24
38%
N=29
100%
N=78
Code enforcement (weeds, abandoned buildings, etc.)
5%
N=4
42%
N=32
30%
N=23
23%
N=18
100%
N=77
Preservation of natural areas (open space, farmlands, and greenbelts)
28%
N=24
49%
N=42
19%
N=17
4%
N=3
100%
N=86
Building and planning application processing services
4%
N=2
27%
N=16
39%
N=24
31%
N=19
100%
N=61
Affordable high-speed internet access
15%
N=11
35%
N=25
19%
N=14
32%
N=23
100%
N=73
Electric utility
16%
N=13
54%
N=42
21%
N=17
9%
N=7
100%
N=79
Report of Results
Page 124
Item 1: Staff Report Pg. 129 Packet Pg. 134 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
Please rate the quality of each of the following services in Palo Alto: •
Excellent
GGoLjFaL
Poor Total
Gas utility
17%
N=12
52%
N=38
23%
N=17
9%
N=7
100%
N=74
Utility payment options
26%
N=21
61%
N=48
10%
N=8
3%
N=2
100%
N=79
Drinking water
47%
N=42
41%
N=37
6%
N=5
6%
N=6
100%
N=89
Sewer services
29%
N=23
58%
N=46
5%
N=4
8%
N=7
100%
N=78
Storm water management (storm drainage, dams, levees, etc.)
16%
N=13
55%
N=45
17%
N=14
12%
N=10
100%
N=82
Refuse collection (garbage, recycling, yard waste, and e -waste)
27%
N=25
52%
N=47
18%
N=16
3%
N=3
100%
N=90
Police services
29%
N=21
54%
N=38
9%
N=7
7%
N=5
100%
N=71
Crime prevention
11%
N=9
34%
N=27
44%
N=35
10%
N=8
100%
N=79
Animal control
30%
N=17
51%
N=29
10%
N=5
10%
N=6
100%
N=57
Ambulance or emergency medical services
43%
N=26
53%
N=32
3%
N=2
1%
N=0
100%
N=61
Fire emergency services
Fire prevention and education
Palo Alto open space
City parks
Recreation programs or classes
Recreation centers or facilities
Public library services (e.g., hold requests, storytimes, teen events,
bookclubs)
Library facilities (buildings, computer equipment, accessibility)
Variety of library materials (books, e -books, streaming, databases,
audiobooks)
Artprograms and theater
City -sponsored special events
City website (cityofpaloalto.org)
48%
N=30
50%
N=31
3%
N=2
0%
N=0
100%
N=63
19%
N=11
52%
N=29
14%
N=8
15%
N=8
100%
N=56
45%
N=39
37%
N=33
16%
N=14
2%
N=2
100%
N=88
40%
N=36
41%
N=37
14%
N=13
5%
N=4
100%
N=90
17%
N=12
57%
N=39
18%
N=12
9%
N=6
100%
N=70
19%
N=13
59%
N=40
13%
N=9
9%
N=6
100%
N=69
45%
N=36
42%
N=34
6%
N=5
7%
N=5
100%
N=80
43%
N=36
48%
N=40
7%
N=6
1 %
N=1
100%
N=82
40%
N=32
46%
N=36
6%
N=5
8%
N=7
100%
N=79
26%
N=17
58%
N=38
14%
N=9
2%
N=1
100%
N=66
15%
N=11
51%
N=38
23%
N=17
11%
N=8
100%
N=73
11%
N=9
54%
N=45
25%
N=21
10%
N=8
100%
N=83
Public information (Police/public safety)
12%
N=9
58%
N=46
22%
N=17
8%
N=6
100%
N=80
Public information (non-Police/public safety)
12%
N=9
64%
N=51
14%
N=11
10%
N=8
100%
N=80
Overall customer service by Palo Alto employees (police, receptionists,
planners, etc.)
17%
N=13
56%
N=44
16%
N=13
11%
N=9
100%
N=79
Report of Results
Item 1: Staff Report Pg. 130
Page 125
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
er 2023
'"able 131: Question 11 - Response Percentages and Number of Respondents including "Don't Know" Responses
Please rate the following as they relate to Palo Alto Utilities'
services: Excellent
Reliability of utility services 23% N=20
Affordability of utility services 8% N=7
Community value received from the City owning and
operating its own municipal utility services 18% N=16
Good
Fair
Poor
Don't know
Total
59%
N=52
13%
N=12
3%
N=2
3%
N=3
100%
N=89
37%
N=32
34%
N=30
16%
N=14
6%
N=5
100%
N=89
53%
N=47
14%
N=12
7%
N=6
8%
N=7
100%
N=87
Utilities online customer self-service features
16%
N=14
44%
N=38
12%
N=10
4%
N=3
25%
N=22
100%
N=87
Providing opportunities for energy and water efficiency at
home or business
Working hard to keep utilities prices competitive
8%
N=7
45%
N=38
19%
N=16
6%
N=5
22%
N=18
100%
N=85
10%
N=8
37%
N=32
24%
N=21
13%
N=12
16%
N=14
100%
N=87
Value of all the services Palo Alto Utilities provides for the
price you pay
6%
N=6
53%
N=47
20%
N=18
11%
N=10
10%
N=9
100%
N=89
Ease of obtaining information or performing a transaction
through the City's website
6%
N=5
38%
N=34
16%
N=14
13%
N=12
28%
N=25
100%
N=90
Value of Palo Alto Utilities' customer communications
14%
N=12
40%
N=35
22%
N=20
4%
N=3
21%
N=19
100%
N=89
Ease of contacting Utilities department staff
Speed of response after contacting Utilities department staff
13%
N=1 1
36%
N=32
14%
N=13
13%
N=11
24%
N=21
100%
N=88
15%
N=13
35%
N=31
15%
N=13
5%
N=4
30%
N=27
100%
N=89
Table 132: Question 11 - Response Percentages and Number of Respondents without "Don't Know" Responses
Please rate the following as they relate to Palo Alto Utilities' services:
Excellent
Good
Fair
Poor
Total
Reliability of utility services
23%
N=20
60%
N=52
14%
N=12
3%
N=2
100%
N=86
Affordability of utility services
8%
N=7
39%
N=32
36%
N=30
17%
N=14
100%
N=84
Community value received from the City owning and operating its own
municipal utility services
Utilities online customer self-service features
19%
N=16
58%
N=47
15%
N=12
7%
N=6
100%
N=80
21%
N=14
58%
N=38
16%
N=10
5%
N=3
100%
N=65
Providing opportunities for energy and water efficiency at home or business
11%
N=7
57%
N=38
25%
N=16
7%
N=5
100%
N=67
Working hard to keep utilities prices competitive
11%
N=8
44%
N=32
29%
N=21
16%
N=12
100%
N=73
Value of all the services Palo Alto Utilities provides for the price you pay
7%
N=6
58%
N=47
22%
N=18
13%
N=10
100%
N=80
Report of Results
Page 126
Item 1: Staff Report Pg. 131 Packet Pg. 136 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
Uct0uer 2023
Please rate the following as they relate to Palo Alto Utilities' services:
Ease of obtaining information or performing a transaction through the City's
website
Value of Palo Alto Utilities' customer communications
Ease of contacting Utilities department staff
Speed of response after contacting Utilities department staff
Excellent
Good
Fair
Poor
Total
8%
N=5
52%
N=34
22%
N=14
18%
N=12
100%
N=65
17%
N=12
50%
N=35
28%
N=20
5%
N=3
100%
N=71
16%
N=11
48%
N=32
19%
N=13
17%
N=11
100%
N=67
22°%o
N=13
50%
N=31
21%
N=13
7%
N=4
100%
N=62
Table 133: Ouestion 1') - D cnnnse Percentages and Number of Rec^ondents
Please rate how important, if at all, you think it is for the Palo Alto
community to focus on each of the following in the coming two
years.
Overall "built environment" of Palo Alto (including overall design,
buildings, parks and transportation systems)
Overall economic health of Palo Alto
Overall feeling of safety in Palo Alto
Overall quality of natural environment in Palo Alto
Essential
33% N=29
43% N=38
60% N=54
30% N=27
Very
important
51 % N=45
39% N=34
22% N=19
57% N=51
Somewhat
important
16% N=15
17% N=15
18% N=16
13% N=11
Not at all
important
0% N=0
Total
100% N=88
2%
N=1
100%
N=89
0%
N=0
100%
N=89
1%
N=1
100%
N=90
Overall health and wellness opportunities in Palo Alto
17%
N=15
53%
N=48
25%
N=23
5%
N=4
100%
N=90
Overall opportunities for education, culture and the arts
32%
N=28
40%
N=36
27%
N=24
2%
N=2
100%
N=90
Residents' connection and engagement with their community
20%
N=18
56%
N=50
22%
N=20
2%
N=2
100%
N=90
Reducing community greenhouse gas emissions
14%
N=12
48%
N=43
26%
N=23
12%
N=10
100%
N=89
Increasing local solar generation capacity within city boundaries
15%
N=13
42%
N=37
31%
N=27
12%
N=1 1
100%
N=88
Increasing electric storage capacity within city boundaries
Faster notification systems (online, mobile or email) for Utilities
billing issues, efficiency tips, outage information
11%
N=10
46%
N=41
34%
N=30
9%
N=8
100%
N=89
18%
N=16
30%
N=27
46%
N=41
6%
N=5
100%
N=89
Faster notification systems (online, mobile or email) for public
safety issues
18%
N=16
56%
N=49
22%
N=20
4%
N=3
100%
N=88
*This question did not have a "don't know" option.
Report of Results
Page 127
Item 1: Staff Report Pg. 132 1 Packet Pg. 137 of 371
City of Palo Alto Community Survey
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Table 134: Question 13 - Response Percentages and Number of Respondents Including "Don't Know" Responses
Somewhat Somewhat
Very
Don't
In a typical week, how likely are you to:
Very likely
likely unlikely
unlikely
know
Total
Participate in organized group activities (such as clubs,
sports teams, volunteer your time, attend church/temple)
32%
N=28
32%
N=28
16%
N=14
19%
N=16
1%
N=1
100%
N=88
Spend quality time with local friends, family, and/or
neighbors
64%
N=57
26%
N=24
6%
N=6
4%
N=4
0%
N=0
100%
N=90
Table 135: Question 13 - Response Percentages and Number of Respondents Without "Don't Know" Responses
Somewhat
Somewhat Very
In a typical week, how likely are you to:
Very likely likely
unlikely unlikely
Total
Participate in organized group activities (such as clubs, sports teams,
volunteer your time, attend church/temple)
32%
N=28
33%
N=28
16% N=14 19% N=16
100%
N=87
Spend quality time with local friends, family, and/or neighbors
64%
N=57
26%
N=24
6%
N=6
4%
N=4
100%
N=90
.able 136: Question 14 - Response Percentages and Number of Respondents
What mode of transportation do you use most for your typical daily needs for getting around town?
Driving
Walking
Biking
Bus
Train
Free shuttle
Taxi
Uber/Lyft or similar rideshare service
Carpooling
Total
Percent
70%
Number
N=64
13%
N=11
12%
N=11
0%
N=0
0%
N=0
0%
N=0
0%
N=0
5%
N=4
0%
N=0
100%
N=91
*This question did not have a "don't know" option.
Report of Results
Page 128
Item 1: Staff Report Pg. 133 1 Packet Pg. 138 of 371
City of Palo Alto Community Survey
Table 137: Question 15 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Res
cictoue 2023
In a typical week, how likely are you to:
Very convenient
Somewhat convenient
Somewhat inconvenient
Very inconvenient
I Total
Walking
21%
N=18
58%
N=50
12%
N=10
9%
N=8
100%
N=87
Biking
29%
N=25
37%
N=32
19%
N=17
15%
N=13
100%
N=86
Bus
2%
N=1
22%
N=19
25%
N=21
51%
N=43
100%
N=84
Train
7%
N=6
26%
N=22
24%
N=20
44%
N=38
100%
N=86
Free shuttle
14%
N=12
29%
N=24
45%
N=37
12%
N=10
100%
N=83
Taxi
7%
N=6
27%
N=23
46%
N=38
20%
N=17
100%
N=84
Uber/Lyft or similar rideshare service 50%
Carpooling 2%
N=43
33%
N=29
8%
N=7
8% N=7
30% N=25
100%
N=86
N=1
42%
N=34
25%
N=21
100%
N=81
*This question did not have a "don't know" option.
Table 138: Question 16 - Response Percentages and Number of Respondents with "Don't Know" Responses
If you plan to purchase a new car within the next two
years, what is the likelihood of it being: Very likely
All -electric 28% N=21
Plug-in hybrid 33% N=26
Hydrogen fuel cell 1% N=1
Somewhat
likely
Somewhat
unlikely
Very
unlikely Don't know Total
37%
N=28
7%
N=5
21%
N=16
8%
N=6
100%
N=76
30%
N=24
8%
N=6
21%
N=16
9%
N=7
100%
N=78
7%
N=5
14%
N=11
52%
N=39
27%
N=20
100%
N=75
Other
16%
N=9
4%
N=2
1%
N=0
15%
N=8
64%
N=37
100%
N=57
Table 139: Question 16 - Response Percentages and Number of Respondents without "Don't Know" Responses
If you plan to purchase a new car within the next two years, what is
the likelihood of it being:
All -electric
Plug-in hybrid
Hydrogen fuel cell
Other
Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely
Total •
30%
N=21
40%
N=28
7%
N=5
22%
N=16
100%
N=70
36%
N=26
33%
N=24
8%
N=6
22%
N=16
100%
N=71
1%
N=1
9%
N=5
19%
N=11
70% N=39
42% N=8
100%
N=55
46%
N=9
10%
N=2
2%
N=0
100%
N=20
Report of Results
Page 129
Item 1: Staff Report Pg. 134 1 PackeL.
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Table 140: Question 17 - Response Percentages and Number of Respondents with "Don't Know" Responses
Palo Alto is committed to addressing climate change by
engaging in strategies that reduce Greenhouse Gas
Emissions (GHGs). Space heating is the largest source of
GHG in most Palo Alto homes, followed by water heating. Somewhat Somewhat Very
What is the likelihood of you... Very likely likely unlikely unlikely Don't know Total
Replacing your gas water heater with a heat pump water
heater when you are ready to replace the water heater? 14% N=13 39% N=35 4% N=4 26% N=24 16% N=14 100% N=90
Replacing your gas furnace with a heat pump HVAC system
(that provides heating and cooling) when you are ready to
replace the furnace? 17% N=15 33% N=29 6% N=5 27% N=24 17% N=15 100% N=87
Table 141: Question 17 - Response Percentages and Number of Respondents without "Don't Know" Responses
Palo Alto is committed to addressing climate change by engaging in
strategies that reduce Greenhouse Gas Emissions (GHGs). Space heating
is the largest source of GHG in most Palo Alto homes, followed by water
Somewhat
Somewhat
Very
heating. What is the likelihood of you...
Very likely likely
unlikely
unlikely Total
Replacing your gas water heater with a heat pump water heater when you
are ready to replace the water heater?
17% N=13 46%
N=35
5% N=4
31% N=24 100% N=76
Replacing your gas furnace with a heat pump HVAC system (that provides
heating and cooling) when you are ready to replace the furnace?
20% N=15 39%
N=29
7% N=5
33% N=24 100% N=73
Report of Results
Item 1: Staff Report Pg. 135 Packet Pg. 140 of 371
City of Palo Alto Community Survey
Demographic Questions
"able 142: Question D1 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will
be:
Percent
Number
Very positive
3%
N=3
Somewhat positive
25%
N=22
Neutral
38%
N=33
Somewhat negative
31%
N=27
Very negative
4%
N=3
Total
100%
N=88
Table 143: Question D2 - Response Percentages and Number of Respondents
What is your employment status?
Percent
Number
Working full time for pay
56%
N=49
Working part time for pay
4%
N=3
Unemployed, looking for paid work
8%
N=7
Unemployed, not looking for paid work
5%
N=4
Fully retired
College student, unemployed
Total
28%
N=24
0%
N=0
100%
N=87
--hip 1 a4: Question D3 - Response Percentages and Number of Respondents
Do you work inside the boundaries of Palo Alto?
Yes, outside the home
Yes, from home
No
Total
Report of Results
Percent
Number
12%
N=11
44%
N=38
44%
N=38
100%
N=86
Item 1: Staff Report Pg. 136
Page 131
Packet Pg. 141 of 371
City of Palo Alto Community Survey
Table 145: Question D4 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
How many years have you lived in Palo Alto?
Percent
Number
Less than 2 years
6%
N=5
2 to 5 years
21%
N=19
6 to 10 years
14%
N=13
11 to 20 years
20%
N=18
More than 20 years
Total
39%
N=35
N=89
100%
Table 146: Question D5 - Response Percentages and Number of Respondents
Which best describes the building you live in?
Percent
Number
One family house detached from any other houses
60%
N=53
Building with two or more homes (duplex, townhome, apartment or condominium)
32%
N=28
Mobile home
5%
N=4
Other
Total
3%
N=3
100%
N=89
Do you rent or own your home?
Rent
own
Total
Table 147: Question D6 - Response Percentages and Number of Respondents
Percent
38%
62%
100%
Table 148: Question D7 - Response Percentages and Number of Respondents
About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property
insurance and homeowners' association (HOA) fees)?
Less than $500 per month
$500 to $999 per month
Report of Results
Number
N=33
N=53
N=86
Percent Number
1% N=1
7% N=6
Page 132
Item 1: Staff Report Pg. 137 Packet Pg. 142 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property
insurance and homeowners' association (HOA) fees)?
$1,000 to $1,499 per month
$1,500 to $1,999 per month
$2,000 to $2,499 per month
$2,500 to $2,999 per month
$3,000 to $3,499 per month
$3,500 to $3,999 per month
$4,000 to $4,499 per month
$4,500 to $4,999 per month
$4,500 to $4,999 per month
$5,500 to $5,999 per month
$6,000 to $6,499 per month
$6,500 to $6,999 per month
$7,000 to $7,499 per month
$7,500 to $7,999 per month
$8,000 to $8,499 per month
$8,500 to $8,999 per month
$9,000 to $9,499 per month
$9,500 to $9,999 per month
$10,000 or more per month
Total
Percent
Number
11%
N=9
6%
N=5
9%
N=8
8%
N=7
9%
N=7
3%
N=2
3%
N=3
0%
N=0
11%
N=9
4%
N=4
3%
N=3
2%
N=1
1 %
N=1
2%
N=1
5%
N=4
0%
N=0
0%
N=0
0%
N=0
12%
N=9
N=80
100%
Table 149: Question D8 - Response Percentages and Number of Respondents
Do any children 17 or under live in your household?
Percent
Number
No
59%
N=52
Yes
41%
N=36
Total
100%
N=88
Report of Results
Item 1: Staff Report Pg. 138
Page 133
City of Palo Alto Community Survey
Table 150: Question D9 - Response Percentages and Number of Respondents
Item 1
\ttachment A - Palo Alto Communit),
Survey 2023 Report of Res",
2023
Are you or any other members of your household aged 65 or older?
Percent
Number
No
61%
N=54
Yes
39%
N=35
Total
100%
N=89
Table 151: Question D1 0 - Response Percentages and Number of Respondents
How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total
income money from all sources for all persons living in your household.)
Less than $25,000
$25,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 to $199,999
$200,000 to $249,999
$250,000 to $299,999
$300,000 to $349,999
$350,000 to $399,999
$400,000 to $449,999
$450,000 to $499,999
$500,000 or more
Total
Report of Results
Percent Number
8%
N=6
5%
N=3
4%
N=3
12%
N=9
14%
N=10
9%
N=6
8%
N=6
4%
N=3
9%
N=6
9%
N=6
2%
N=2
17%
N=12
0%
N=0
100%
N=72
Page 134
Item 1: Staff Report Pg. 139 1 Packe
City of Palo Alto Community Survey
Table 152: Question D11 - Response Percentages and Number of Respondents
Are you Spanish, Hispanic or Latino?
No, not Spanish, Hispanic or Latino
Yes, I consider myself to be Spanish, Hispanic or Latino
i able 153: Question D12 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
Percent
84%
16%
Number
N=71
N=13
What is your race? (Mark one or more races to indicate what race(s) you consider yourself to be.)
Percent
Number
American Indian or Alaskan Native
0%
N=0
Asian, Asian Indian or Pacific Islander
25%
N=21
Black or African American
White
Other
0%
N=0
66%
N=54
17%
N=14
Total may exceed 100% as respondents could select more than one option.
fable 154: Question D13 - Response Percentages and Number of Respondents
In which category is your age?
Percent
Number
18 to 24 years
0%
N=0
25 to 34 years
16%
N=14
35 to 44 years
19%
N=16
45 to 54 years
17%
N=15
55 to 64 years
14%
N=13
65 to 74 years
21%
N=19
75 years or older
12%
N=11
Total
100%
N=87
Report of Results
Item 1: Staff Report Pg. 140 PackeL.
Page 135
City of Palo Alto Community Survey
Table 155: Question D14 - Response Percentages and Number of Respondents
Item 1
3chment A - Palo Alto Community
Survey 2023 Report of Results
er 2023
What is your gender?
Percent
Number
Female
58%
N=49
Male
42%
0%
N=36
N=0
Identify in another way
Total
100%
N=85
Table 156: Question D14 - Response Percentages and Number of Respondents
What is your sexual orientation?
Percent
Number
Heterosexual
99%
N=80
Lesbian
0%
N=0
Gay
1%
N=0
Bisexual
1%
N=1
Identify another way
0%
N=0
Total
100%
N=81
Report of Results
Page 136
Item 1: Staff Report Pg. 141 Packet Pg. 146 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
Appendix D: Verbatim Responses to Open-ended
Questions from Open Participation Survey
Following are responses to questions 18 and 19. Responses are presented here in verbatim form,
including any typographical, grammatical or other mistakes. Responses are in alphabetical order.
Question 18: As a resident of Palo Alto, what one change could the
City make that would make you happier?
• Accountability from city attorney and city manager. Residents have lost respect for these
individuals. Also the planning dept. director does not show ethical work. Staff reports are often
thin.
• Additional affordable housing options and more representation of different cultures and lived
experiences in positions of leadership.
• Affordable home prices (a very big ask, I realize)
• Bathrooms at all public parks!
• Better administrators in our schools. Most teachers are great - principals are less great.
• Better inform public
• Better protect small businesses and greatly reduce business development! Reduce parking
structures and focus on making Palo Alto much safer!
• Better public transportation and social and emotional focus in schools. PAUSD is not attractive
anymore.
• Better walkable/bikable/public space NOT dedicated to cars while making it a better place to
live for younger renters (I know, that is more than one item).
• Build affordable housing scattered throughout the community.
• Change the voting rules such that people who are most impacted by school board policies (all
district parents, high school students) are allowed to vote. Right now, a majority of the voters
don't even have children in the district, and many who do can't vote for a variety of reasons even
though they pay heavily into the tax base that funds the district.
• Considering real actual safety more import than "Overall feeling of safety in Palo Alto"
• Continue to prioritize bike and pedestrians. The transportation department has done a good job
but we could still do more to help make our city rely less on cars and make our streets safer for
other modes of transportation.
• Crime prevention.
• Don't outlaw gas appliances.
• Enforce traffic laws by ticketing offenders and making the roads more safe.
• Ensure road safety for bicycles!!!
• Face the truth about GHG emissions. CPAU covers up its emissions with RECs, and indeed it is
ludicrous to electrify space heating since CPAU has already made the gas carbon neutral.
• Fast Internet service to my home.
• Fiber WiFi
• Figure out how to maintain neighborhood from being too congested with state mandated
construction/dividing parcels
• Fix the Planning and Development Dept.
• Fix the rotten El Camino. It's a horrible road surface. Pot holes and gravel. Cut weeds along ALL
roads. Looks embarassing.
Report of Results
Item 1: Staff Report Pg. 142 Packet Pg. 147 of 371
Page 137
City of Palo Alto Community Survey
• Fix your stupid website
• Get more young people ie under 40 to be involved with volunteering and in city politics! ESL
speakers too! And get a mental health professional for the emergency services people to have
access to whenever they need it.
• Have a city council that is not paralyzed, i.e., a city council that can make decisions in a
reasonable period of time and without endless consultants.
• hold drivers and bicyclists accountable for safety on the roads
• I would like Foothills Park will be open free for Palo Alto residents, as we had before 2021
• Improve road repair/maintenance
• Improve the maintenance of the streets.
• Improved safety
• Improving jobs/housing imbalance by reducing jobs
• Increased public safety (fire and police) capability
• K-1 2 education need to be better. I moved here for my kids education and now have them in
private school because class sizes are going up and education quality going down
• Keep living cost down
• less people, less, cars, less busy noisy streets, lower housing prices, more private independent
schools there seems to be a demand for this and not enough private independent schools for
the number of people who want to attend seems like a lot of people are getting waitlisted who
want to attend private independent schools would be nice if there were more for the demand
• Lower taxes
• Make it a place that people who aren't millionaires would be able to live. Diversity isn't just about
ethnicity, and we can't call ourselves dudes just because we have a few kinds of ethnic diversity.
Socioeconomic diversity is impo
• Make it much safer to walk by (1) better enforcement of pedestrian crossings (2) better control
of dogs (too many people get bitten and scared), (3) get homeowners to prune their fences
which come over to the sidewalks
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
• more affordable housing
• More affordable housing for families with children
• More community engagement opportunities or awareness of them via local govt media channel
via opt -in phone text or email and optionally phone e -calls for elderly that do not use
computers/smart phones
• More down to earth and blue collar experiences
• More frequent cleaning of public bathrooms in parks
• More input from residents
• More programming for children
• More protected bike lanes
• More protected Bike lanes
• more resources for elderly and/or disabled
• More things for families. The Palo Alto Arts and Wine festival is not family friendly nothing for
kids to do there. And the May Fete Parade, which is FOR CHILDREN, is just a parade and then a
bunch of groups giving out flyers. My kids hate going, even though we live very close.
• More truly affordable housing
• Moving more quickly for programs to benefit current residents, especially youth
• Neighborhood community and affordable utility bill
• No dogs in school premises.
Report of Results
Item 1: Staff Report Pg. 143 Packet Pg. 148 of 371
Page 138
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
• Open, truthful, timely communications by city manager, city attorney, planning director, planning
department. The years and years long city communications Castilleja project was a shameful
disaster.
• Opportunities for casual fun have vanished over the twenty years we've lived here. Bowling
alley, laser tag, mini golf, all are gone. Soon Great America will be gone too. I know not
everything was always in PA. But now nothing is (other than Winter Lodge ice skating). It's not
that the city government needs to provide these fun social places, but city policies have not
valued such things and so they disappear and are replaced by hotels and such that do not make
living here better for the residents.Young people don't have fun, safe, interesting places to meet
up and do something safe, legal, and happy with friends.
• PAUSD leadership created a hostile environment for many students and families, including
mine. Please address the bias and improve transparency at PAUSD. This can be improved by
allowing all district parents and perhaps also students that are over 16 to vote for the school
board, regardless of immigration status.
• pave the streets in the Ventura neighborhood, better landscape on the streets.
• promote and develop retail within walking distance: restaurants, grocery, etc.
• Provide a one -stop service to help me take advantage of all the city, state, and federal rebates
for energy efficiency/solar PV/EVs, etc.
• Provide efficient cost-effective services and STOP virtue -signalling programs re mental health,
weekly recipes and sustainability that won't change the world. Stop traffic calming and lane
reductions that cause gridlock.
• Put all power lines under ground.
• Real estate market
• Reforming the Planning Department.
• Repairing El camino Real as it has damaged our tires several times. We are like in a 3er world
country.
• Return to low crime rate via increased active police enforcement/arrest of criminals (who
typically come from elsewhere to commit crimes in this city)
• Return to the quality of city management in the 1980's, and make all green energy programs
optional for residents.
• Stop assuming we all own houses. And end all the empty houses
• Stop growing.
• Stop or slow down the shut-off of the City gas service! Our house cannot be converted to
electric. This is a major problem, but the City doesn't care.
• stop regulating what sorts of energy people use in their homes
• Stop spending so much time and money and thinking about DOGS and DOG PARKSIIIII
• Stop the uneconomic, quixotic effort to promote electrification at any cost. CO2 emission can
be offset at $30/tonne, but City mandates mean spending ten times that per tonne -- and in all
likelihood INCREASING CO2 emissions because of the capital cost (in CO2) of the equipment
and its installation, given the extremely mild climate here. My heating and hot water emissions
run around 1.5 tonnes/year which can be offset for $50. Electrification (for me, anyway) is
worse than crazy given the CO2 involved in new equipment and its installation.
• Streamline Middle School athletics policies
• The City should allow new housing only for households earning under $80,000 a year. Sadly, the
city is actually eliminating such housing and replacing it with high -end condos or hotels.
Report of Results
Item 1: Staff Report Pg. 144 Packet Pg. 149 of 371
Page 139
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
The public schools are in freefall and that is what attracts most people to this community. We
need a way that parents and students can be heard because elections that control selection for
school board are driven mainly but people who know little about what is happening NOW in the
schools. The result is that the school board focuses on good politics rather than student best
interest. If we enabled nonresident parents and students a voice we would have better schools
and a new school board and a new superintendent that cares more about students than their
own political careers. The Palo Alto Unified School system has been hijacked by people who
talk about equity and devalue all of our children's education. Rather than taking action they
delay until it is too late for students (e.g. they talk about changes and wait until the school year
is almost over or well underway so the student's needs are not addressed)> They don't take
action to do what is right for each student. The schools are why we spent a crazy amount of
money to buy a house here and now that our kid is connected to their friends we can't leave.
We tell everyone to save their money on housing and to move to surrounding communities and
pay for private schools or to go to schools that value ALL students, that use evidence based
practices rather than political dog whistles. And we hear about naked aggression and bullying
by this superintendent painted as "mental health" issues. NO. Bullying staff is unacceptable.
Meanwhile school board members advise us to go to private schools if we don't like their focus
on the incredibly tiny minority of students from disadvantaged backgrounds bussed into our
community. They use our tax dollars on PR and ignore or comments at school board
meetings!!! And it's policy not to respond rather than organizing task forces that actually listen
to parents. This community is also unaffordable for when we retire. I suspect that when our
students graduate from the school system most families will leave to go to communities where
they can truly afford to retire. Sad because I like the parents I met over the 13 years in PAUSD.
We've been united around frustration with the schools. The brilliant STEM minds could have
instead been engaged in enhancing our educational community and facilitating a network to
promote our children's future work in the area. But our children won't be able to afford to live
here so we'll likely move when our kids have children. That's what I see. Older adults move to be
near grandchildren.
Too much traffic. Takes forever to get anywhere. And fix the potholes. Also help small
businesses instead of driving them away (for example now charging for parklets, helping
businesses stay instead of being priced out)
Trim the city trees to a size that if they fall, they won't damage house.....a few green leaves don't
help
Zoning to allow residents of 5 years or longer to build second story on half-size lots so families
could set deep roots in Palo Alto and not have to leave as families grow, causing turn over,
inflation, and in the end more aggressive construction by developers who flip the property than
the family who wanted to live their entire lives there contributing to the richness of the old -
growth social ecosystem of Palo Alto. Current zoning restrictions hurt growing families, favor
developer profits, and destroy Palo Alto's family friendly ecosystem. You need to differentiate
between long-time resident additions and house flipping development creatively.
Question 19: As a resident of Palo Alto, what one thing do you believe
the City does well and would want to maintain?
• Emergency Services, Parks, Utilities, Police, Engaging and supporting communities,
• city council in general seems respectful and responsive.
• City owned utility
• Cleaning residential streets.
Report of Results
Item 1: Staff Report Pg. 145 Packet Pg. 150 of 371
Page 140
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
• commitment to biking infrastructure
• Communication
• Continue to value green spaces, open spaces, trees, etc.
• CPAU has excellent people in the field.
• Educated jobs community/city
• encouraging sports and exercise
• Excellent Fire/EMT ambulance j
• Excellent police service
• Fire department is outstanding.
• Foothills Park
• Good communications
• High level of engagement with the community
• I like the new road on Charleston Street. We have a problem with the quality of El Camino Road
and the speed of repair of this road.
• I really enjoy participating in the ESV program. I like everything about it. I also like using
Cubberley for rehearsing with my chorus. So much more could be done to improve this facility.
It is disappointing to see this facility crumble. It is a resource for so many in the Community.
• I'm not sure I have s good answer you that. Until they can get their act together and get more
housing and more affordable housing built, I can't taste anything highly.
• It's NO Big Box Store Policy is the key to our University and California Ave downtown vibrancy.
Don't screw that up !!!!
• Keeping the parks clean
• Keeping us on the path of lowering GHG emissions.
• Libraries
• Libraries
• Libraries and dog parks
• Libraries and parks
• Libraries and streets.
• Local parks and open spaces are great. There's enough variation and they are well maintained.
• Maintains parks
• Maintenance of parks
• Nice parks
• Open space. Baylands is a gem.
• Park & library services
• Park maintenance.
• Parks
• Parks
• Parks and libraries
• Parks and libraries
• parks and libraries, police services
• Parks and open space
• parks and recreation
• Parks are amazing and the cleanliness is also
• Parks are well maintained and this is a wonderful place to raise children.
• Peaceful, clean, respectful environment
• Police and Firemen do ther job correctly.
Report of Results
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Item 1: Staff Report Pg. 146 Packet Pg. 151 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
• Police safety.
• Prioritizing urban forestry, parks and open spaces.
• Protect the livability of the neighborhoods
• Proximity to Stanford. The city flourishes in spite of its government.
• Public parks and library
• Public schools
• Recreation services
• Reduce expenses, lower taxes, use taxes for quality of life improvements for residents, focus on
well being of residents, make more money go to better educational opportunities for kids,
increase challenge level of education in schools or provide opportunities for kids to push
farther.
• Safety
• Services to the elderly or homeowners is excellent, as long as you are in those groups.
• street maintenance
• Subdued affluence.
• The art center, children's library and children's theater
• The city -owned utilities.
• The effort of some City Councilmembers to control Staff to actually work toward improving City.
• The libraries are important to our democracy.
• The parks, especially Foothills and Bay Shore.
• Traffic management
• transparent communication, like open zoom meetings, recordings
• Trash pick-up
• Trees
• Trying to inform and engage the residents
• Utilities
• Utilities
• utilities, city council meetings televised
• Water quality.
Report of Results
Page 142
Item 1: Staff Report Pg. 147 Packet Pg. 152 of 371
Item 1
City of Palo Alto Community Survey Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
Question 16: If you plan to purchase a car within the next two years,
what is the likelihood of it being one of the following: (Other)
• Gas
• Gas car
• gas only or regular hybrid- updating our electricity for our old house is too expensive so we can't get electric.
also electricity seems not very reliable with blackouts a few times a year
• Gas or hybrid
• Gasoline
• Gasoline car
• Gasoline powered
• hybrid
• Internal combustion car
• May get another ICE car
• not likely to changecars
• TBD I don't really plan on buying a car for at least 5-10 years so it would depend on my needs at that time
and what's available in the market.
Report of Results
Page 143
Item 1: Staff Report Pg. 148 Packet Pg. 153 of 371
City of Palo Alto Community Survey
Item 1
Attachment A - Palo Alto
Community Survey 2023
er 2023
Report of Results
Appendix E: Survey Materials
The following pages contain copies of the survey materials sent to randomly selected households
within the City of Palo Alto.
Report of Results
Page 144
Item 1: Staff Report Pg. 149 Packet Pg. 154 of 371
Dear Palo Alto Resident,
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Our annual Community Survey is a critical feedback tool that helps the City Council and City staff
understand resident perspectives on current services and programs, as well as unmet needs and
priorities. You can wait for a paper survey in the mail, or you can go online and complete the survey
at:
www.cityofpaloalto.org/communitysurvey2023A
Please do not share your survey link. This survey is for randomly selected households only.
The City will conduct a separate survey that is open to all residents just a few weeks from now.
If you have any questions about the survey, please call (650) 329-2392.
For additional ways to join the conversation and provide input, go to www.cityofpaloaIto.org/engage
Thank you for your time and participation!
Sincerely,
C
Ed Shikada Scan the QR code to take the
City Manager survey on a mobile device!
Para contestar la encuesta en linea en su
idioma, seleccione su idioma en el menu
desplegable que aparece en la parte
superior de la pagina de encuesta.
Item 1: Staff Report Pg. 150 Packet Pg. 155 of 371
CITY OF
PALO
ALTO
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
250 Hamilton Avenue, 7th Floor Presorted
F
Palo Alto, CA 94301 USt Postage
e
US stage
PAID
Boulder, CO
Permit NO. 94
Item 1: Staff Report Pg. 151 Packet Pg. 156 of 371
CITY OF
PALO ALTO
August 2023
Dear City of Palo Alto Resident:
Item 1
Attachment A - Palo Alto
Community Survey 2023
Report of Results
Please help us shape the future of Palo Alto. Your household has been selected at
random to participate in the 2023 Palo Alto Community Survey. Thank you in advance
for sharing your feedback.
The annual Community Survey is a critical feedback effort that helps the City Council
and City staff understand resident perspectives on current services and programs, as
well as unmet needs and priorities. The survey is one way among many through which
we gain insights from residents throughout our community.
Please take a few minutes to fill out the enclosed survey. Your participation is very
important — especially since your household is one of only a small number of
households being surveyed. The survey results are reviewed by the City Council and
City staff and community input helps inform the City's decision -making and potential
changes to City services.
A few things to remember:
Your responses are completely confidential.
• You may return the survey by mail in the enclosed postage -paid
envelope, or you can complete the survey online at:
www.cityofpaloalto.org/communitysurvey2023A
If you have any questions about the survey, please call (650) 329-2392.
For additional ways to engage with the City, go to www.cityofpaloalto.org/engage.
Thank you for your time and participation!
Sincerely,
Ed Shikada
City Manager
D D
D
Scan the QR code to take
the survey on a mobile
Para contestar la encuesta en linea en su
idioma, seleccione su idioma en el menu
desplegable que aparece en la parte
superior de la pagina de encuesta.
Item 1: Staff Report Pg. 152 Packet Pg. 157 of 371
Dear Palo Alto Resident,
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Just a reminder —if you have not yet completed Palo Alto's 2023 Community Survey, please do so.
If you have completed it, thank you! Please do not respond twice.
Your participation in this survey is very important —your answers will help the City of Palo Alto make
decisions that affect our community. Please complete the confidential survey online at:
www.cityofpaloalto.org/communitysurvey2023A
Please do not share your survey link. This survey is for randomly selected households only.
If you have any questions about the survey, please call (650) 329-2392.
For additional ways to join the conversation and provide input, go to www.cityofpaloaIto.org/engage
Sincerely,
Ed Shikada
City Manager
n
O
Scan the QR code to take the
survey on a mobile device!
Para contestar la encuesta en linea en su
idioma, seleccione su idioma en el menu
desplegable que aparece en la parte
superior de la pagina de encuesta.
is kI ' lip k�
Item 1: Staff Report Pg. 153 Packet Pg. 158 of 371
CITY OF
PALO
ALTO
Item 1
Attachment A - Palo Alto Community
Survey 2023 Report of Results
Presorted
250 Hamilton Avenue, 7t" Floor First Class Mail
Palo Alto, CA 94301 USPPoAIstDage
Boulder, CO
Permit NO. 94
Item 1: Staff Report Pg. 154 Packet Pg. 159 of 371
CITY OF
Iitem1
a PALO ALTO 2023 Co Attachment A -
Palo Alto
u ryey
Community
Survey 2023
Please complete this survey if you are the adult (age 18 or older) in the household who most reck
Report of Results
the year of
birth does not matter). Your responses are anonymous and will be reported in group form only.
1. Please rate each of the following aspects of quality of life in Palo Alto.
Excellent
Good
Fair
Poor
Don't know
Palo Alto as a place to live.............................................................................1
2
3
4
5
Your neighborhood as a place to live.............................................................1
2
3
4
5
Palo Alto as a place to raise children..............................................................1
2
3
4
5
Palo Alto as a place to work..........................................................................1
2
3
4
5
Palo Alto as a place to visit............................................................................1
2
3
4
5
Palo Alto as a place to retire..........................................................................1
2
3
4
5
The overall quality of life in Palo Alto.............................................................1
2
3
4
5
2. Please rate each of the following characteristics as they relate to Palo Alto as a whole.
Excellent
Good
Fair
Poor
Don't know
Overall "built environment" of Palo Alto (including overall design,
buildings, parks and transportation systems) ..............................................1
2
3
4
5
Overall feeling of safety in Palo Alto..............................................................1
2
3
4
5
Overall quality of natural environment in Palo Alto.........................................1
2
3
4
5
Overall health and wellness opportunities in Palo Alto....................................1
2
3
4
5
Residents' connection and engagement with their community .......................1
2
3
4
5
3. Please indicate how likely or unlikely you are to do each of the following.
Very
Somewhat
Somewhat
Very
Don't
likely
likely
unlikely
unlikely
know
Recommend living in Palo Alto to someone who asks ....................1
2
3
4
5
Remain in Palo Alto for the next five years....................................1
2
3
4
5
Recommend Palo Alto's libraries to friends....................................1
2
3
4
5
4. Please rate the job you feel the Palo Alto community does at each of the following.
Excellent
Good
Fair
Poor
Don't know
Making all residents feel welcome.................................................................1
2
3
4
5
Attracting people from diverse backgrounds..................................................1
2
3
4
5
Valuing/respecting residents from diverse backgrounds.................................1
2
3
4
5
Taking care of vulnerable residents (elderly, disabled, homeless, etc.) ...........1
2
3
4
5
5. Please rate each of the following characteristics as they relate to Palo Alto as a whole.
Excellent
Good
Fair
Poor
Don't know
Overall quality of business and service establishments in Palo Alto.................1
2
3
4
5
Variety of business and service establishments in Palo Alto ............................1
2
3
4
5
Vibrancy of downtown/commercial area........................................................1
2
3
4
5
Employment opportunities............................................................................1
2
3
4
5
Shopping opportunities.................................................................................1
2
3
4
5
Cost of living in Palo Alto...............................................................................1
2
3
4
5
Overall image or reputation of Palo Alto........................................................1
2
3
4
5
Traffic flow on major streets.........................................................................1
2
3
4
5
Ease of public parking...................................................................................1
2
3
4
5
Ease of travel by car in Palo Alto...................................................................1
2
3
4
5
Ease of travel by public transportation in Palo Alto.........................................1
2
3
4
5
Ease of travel by bicycle in Palo Alto..............................................................1
2
3
4
5
Ease of walking in Palo Alto..........................................................................1
2
3
4
5
Variety of housing options.............................................................................1
2
3
4
5
Availability of affordable quality housing........................................................1
2
3
4
5
Overall quality of new development in Palo Alto.............................................1
2
3
4
5
Availability of paths and walking trails...........................................................1
2
3
4
5
Fitness opportunities (including exercise classes and paths or trails, etc.) .......1
2
3
4
5
Recreational opportunities.............................................................................1
2
3
4
5
Availability of affordable quality mental health care........................................1
2
3
4
5
Opportunities to attend cultural/arts/music activities......................................1
2
3
4
5
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Item 1
Attachment A -
Palo Alto
Community Survey 2023
6. Please rate each of the following characteristics as they relate to Palo Alto a
Excellent
Go
Report of Results
i-aIr
voo
Don't know
Availability of affordable quality childcare/preschool.......................................1
2
3
4
5
K-12 education.............................................................................................1
2
3
4
5
Adult educational opportunities.....................................................................1
2
3
4
5
Opportunities to participate in social events and activities ..............................1
2
3
4
5
Opportunities to participate in community matters.........................................1
2
3
4
5
Openness and acceptance of the community toward people
of diverse backgrounds..............................................................................1
2
3
4
5
Opportunities to learn about City services through social media
such as Twitter, Facebook, and Nextdoor...................................................1
2
3
4
5
7. Please indicate whether or not you have done each of the following in the last 12 months.
No
Yes
Used Palo Alto recreation centers or their services...................................................................................1
2
Visited a neighborhood park or City park.................................................................................................1
2
Used Palo Alto public libraries or their services.........................................................................................1
2
Participated in religious or spiritual activities in Palo Alto..........................................................................1
2
Attended a City -sponsored event............................................................................................................1
2
Participatedin a club..............................................................................................................................1
2
Talked to or visited with your immediate neighbors.................................................................................1
2
Done a favor for a neighbor....................................................................................................................1
2
Used the City's website to conduct business or pay bills...........................................................................1
2
Used the Utilities webpage to conduct business or pay bills......................................................................1
2
Contacted the City of Palo Alto (in -person, phone, email or web) for help or information ..........................1
2
Contacted Palo Alto elected officials (in -person, phone, email or web) to express your opinion
.................1
2
Attended a local public meeting (of local elected officials like City Council or County
Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.)....................................1
2
Watched (online or on television) a local public meeting..........................................................................1
2
Volunteered your time to some group/activity in Palo Alto.......................................................................1
2
Voted in your most recent local election..................................................................................................1
2
Used bus, rail, or other public transportation instead of driving................................................................1
2
Carpooled with other adults or children instead of driving alone...............................................................1
2
Walked or biked instead of driving..........................................................................................................1
2
Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.) .......................1
2
Household member was a victim of a crime in Palo Alto..........................................................................1
2
Reported a crime to the police in Palo Alto..............................................................................................1
2
Stocked 14 days' worth of supplies in case of a major disaster where you have no
electricity, water, internet, or telephone service..................................................................................1
2
8. Please rate the following categories of Palo Alto government performance.
Excellent Good
Fair
Poor
Don't know
The value of services for the taxes paid to Palo Alto......................................1 2
3
4
5
The overall direction that Palo Alto is taking..................................................1 2
3
4
5
The job Palo Alto government does at welcoming resident involvement.........1 2
3
4
5
Overall confidence in Palo Alto government...................................................1 2
3
4
5
Generally acting in the best interest of the community...................................1 2
3
4
5
Beinghonest................................................................................................1 2
3
4
5
Being open and transparent to the public......................................................1 2
3
4
5
Informing residents about issues facing the community.................................1 2
3
4
5
Treating all residents fairly............................................................................1 2
3
4
5
Treating residents with respect.....................................................................1 2
3
4
5
9. Overall, how would you rate the quality of the services provided by each of the following?
Excellent Good
Fair
Poor
Don't know
The City of Palo Alto.....................................................................................1 2
3
4
5
The State Government.................................................................................1 2
3
4
5
The Federal Government..............................................................................1 2
3
4
5
Page 2 of 5
Item 1: Staff Report Pg. 156 Packet Pg. 161 of 371
CITY OF
Item1
a PALO ALTO 2023 Co Attachment A -
Palo Alto
urvey
10. Please rate the quality of each of the following services in Palo Alto.
Community Survey 2023
Report of Results
Excellent
Guuu
rcIr
ruo
Don't know
Traffic enforcement............................................................................................1
2
3
4
5
Traffic signal timing............................................................................................1
2
3
4
5
Streetrepair.......................................................................................................1
2
3
4
5
Streetcleaning...................................................................................................1
2
3
4
5
Street tree maintenance.....................................................................................1
2
3
4
5
Sidewalk maintenance........................................................................................1
2
3
4
5
Land use, planning, and zoning...........................................................................1
2
3
4
5
Code enforcement (weeds, abandoned buildings, etc.).......................................1
2
3
4
5
Preservation of natural areas (open space, farmlands and greenbelts) .................1
2
3
4
5
Building and planning application processing services..........................................1
2
3
4
5
Affordable high-speed internet access.................................................................1
2
3
4
5
Electricutility ......................................................................................................1
2
3
4
5
Gasutility ...........................................................................................................1
2
3
4
5
Utility payment options.......................................................................................1
2
3
4
5
Drinkingwater....................................................................................................1
2
3
4
5
Sewerservices...................................................................................................1
2
3
4
5
Storm water management (storm drainage, dams, levees, etc.) .........................1
2
3
4
5
Refuse collection (garbage, recycling, yard waste, and e -waste) ..........................1
2
3
4
5
Police emergency services..................................................................................1
2
3
4
5
Crimeprevention................................................................................................1
2
3
4
5
Animalcontrol....................................................................................................1
2
3
4
5
Ambulance or emergency medical services..........................................................1
2
3
4
5
Fire emergency services......................................................................................1
2
3
4
5
Fire prevention and education.............................................................................1
2
3
4
5
Palo Alto open space (e.g Foothills, Baylands).....................................................1
2
3
4
5
Cityparks...........................................................................................................1
2
3
4
5
Recreation programs or classes...........................................................................1
2
3
4
5
Recreation centers or facilities.............................................................................1
2
3
4
5
Public library services (e.g., hold requests, storytimes, teen events, bookclubs)....1
2
3
4
5
Library facilities (buildings, computer equipment, accessibility) .............................1
2
3
4
5
Variety of library materials (books, e -books, streaming, databases, audiobooks)...1
2
3
4
5
Art programs and theater...................................................................................1
2
3
4
5
City -sponsored special events.............................................................................1
2
3
4
5
City website (cityofpaloalto.org)..........................................................................1
2
3
4
5
Public information (Police/public safety)..............................................................1
2
3
4
5
Public information (non-Police/public safety).......................................................1
2
3
4
5
Overall customer service by Palo Alto employees
(police, receptionists, planners, etc.)...............................................................1
2
3
4
5
11. Please rate the following as they relate to Palo Alto Utilities' services:
Excellent
Good
Fair
Poor
Don't know
Reliability of utility services................................................................................
1
2
3
4
5
Affordability of utility services............................................................................
1
2
3
4
5
Community value received from the City owning and operating its
own municipal utility services.........................................................................
1
2
3
4
5
Utilities online customer self-service features .....................................................1
1
2
3
4
5
Providing opportunities for energy and water efficiency at home or business......
1
2
3
4
5
Working hard to keep utilities prices competitive ...............................................
1
2
3
4
5
Value of all the services Palo Alto Utilities provides for the price you pay ............
1
2
3
4
5
Ease of obtaining information or performing a transaction through the
City's website................................................................................................
1
2
3
4
5
Value of Palo Alto Utilities' customer communications ........................................1
1
2
3
4
5
Ease of contacting Utilities department staff ......................................................1
1
2
3
4
5
Speed of response after contacting Utilities department staff .............................
1
2
3
4
5
Page 3 of 5 Item 1: Staff Report Pg. 157 Packet Pg. 162 of 371
Item 1
Attachment A - Palo Alto
rnmmi nit, cr r o xn
12. Please rate how important, if at all, you think it is for the Palo Alto communi vV Report of Re5UitsV of the
following in the coming two years. VFy uiiiwi1t Not at all
Essential important important important
Overall "built environment" of Palo Alto (including overall design,
buildings, parks and transportation systems) ..................................................1
1
Overall economic health of Palo Alto................................................................. 1
Overall feeling of safety in Palo Alto.................................................................. 1
Overall quality of natural environment in Palo Alto .............................................1
1
Overall health and wellness opportunities in Palo Alto ........................................1
1
Overall opportunities for education, culture and the arts ....................................1
1
Residents' connection and engagement with their community ........................... 1
Reducing community greenhouse gas emissions ............................................... 1
Increasing local solar generation capacity within city boundaries ........................ 1
Increasing electric storage capacity within city boundaries .................................1
1
Faster notification systems (online, mobile or email) for Utilities
billing issues, efficiency tips, outage information .............................................1
1
Faster notification systems (online, mobile or email) for public safety issues....... 1
2 3 4
2 3 4
2 3 4
2 3 4
2 3 4
2 3 4
2 3 4
2 3 4
2 3 4
2 3 4
2 3 4
2 3 4
13. In a typical week, how likely are you to: Very Somewhat Somewhat Very Don't
likely Ilkely unlikely unlikely know
Participate in organized group activities (such as clubs, sports
teams, volunteer your time, attend church/temple) .........................1 2 3 4
Spend quality time with local friends, family, and/or neighbors ...........1 2 3 4
14. What mode of transportation do you use most for your typical daily needs for getting around town?
O Driving 0 Biking
0 Train 0 Taxi 0 Carpooling
O Walking 0 Bus
0 Free shuttle 0 Uber/Lyft or similar rideshare service
15. If you did not have access to a car for your usual daily transportation around town, how convenient
(based on time and proximity) would you consider each of the following methods of getting around?
Very Somewhat Somewhat
Very
convenient convenient inconvenient inconvenient
Walking.............................................................................................1
2 3
4
Biking................................................................................................1
2 3
4
Bus...................................................................................................1
2 3
4
Train.................................................................................................1
2 3
4
Freeshuttle.......................................................................................1
2 3
4
Taxi...................................................................................................1
2 3
4
Uber/Lyft or similar rideshare service
.................................................1 2 3
4
Carpooling.........................................................................................1
2 3
4
16. If you plan to purchase a car within the next two years, what is the likelihood of it being one of the
following:
Very Somewhat Somewhat Very
Don't
likely Ilkely unlikely unlikely
know
All-electric.........................................................................................1
2 3 4
5
Plug-in hybrid....................................................................................1
2 3 4
5
Hydrogen fuel cell..............................................................................1
2 3 4
5
Other:
..........1 2 3 4
5
17. Palo Alto is committed to addressing climate change by engaging in strategies that reduce Greenhouse
Gas Emissions (GHGs). Space heating is the largest source of GHG in most Palo Alto homes, followed by
water heating. What is the likelihood of you... Very Somewhat Somewhat Very Don't
likely Ilkely unlikely unlikely know
Replacing your gas water heater with a heat pump water heater
when you are ready to replace the water heater?............................1 2 3 4
Replacing your gas furnace with a heat pump HVAC system
(that provides heating and cooling) when you are ready to replace
thefurnace?...................................................................................1 2 3 4
18. As a resident of Palo Alto, what one change could the City make that would make you happier?
Page 4 of 5
Item 1: Staff Report Pg. 158 Packet Pg. 163 of 371
CITY OF Item1
a PALO ALTO 2023 Co Attachment A - Palo Alto u rvey
Community Survey 2023
Report of Results
19. As a resident of Palo Alto, what one thing do you believe the City does well an ouia want to aintain?
Our last questions are about you and your household.
Again, all of your responses to this survey are completely anonymous and will be reported in group form only.
D1. What impact, if any, do you think the economy will have on your family income in the next 6 months? Do
you think the impact will be:
0 Very positive 0 Somewhat positive 0 Neutral 0 Somewhat negative 0 Very negative
D2. What is your employment status?
O Working full time for pay
O Working part time for pay
O Unemployed, looking for paid work
O Unemployed, not looking for paid work
O Fully retired
O College student, unemployed
D3. Do you work inside the boundaries of Palo Alto?
0 Yes, outside the home 0 No
0 Yes, from home
D4. How many years have you lived in Palo Alto?
O Less than 2 years 0 11-20 years
O 2-5 years 0 More than 20 years
O 6-10 years
D5. Which best describes the building you live in?
O One family house detached from any other houses
O Building with two or more homes (duplex,
townhome, apartment or condominium)
O Mobile home
O Other
D6. Do you rent or own your home?
O Rent 0 Own
D7. About how much is your monthly housing cost
for the place you live (including rent, mortgage
payment, property tax, property insurance and
homeowners' association (HOA) fees)?
O Less than $500 0 $5,500 to $5,999
O $500 to $999 0 $6,000 to $6,499
O $1,000 to $1,499 0 $6,500 to $6,999
O $1,500 to $1,999 0 $7,000 to $7,499
O $2,000 to $2,499 0 $7,500 to $7,999
O $2,499 to $2,999 0 $8,000 to $8,499
O $3,000 to $3,499 0 $8,500 to $8,999
O $3,500 to $3,999 0 $9,000 to $9,499
O $4,000 to $4,499 0 $9,500 to $9,999
O $4,500 to $4,999 0 $10,000 or more
O $5,000 to $5,499
D8. Do any children 17 or under live in your
household?
O No O Yes
D9. Are you or any other members of your
household aged 65 or older?
D10. How much do you anticipate your household's
total income before taxes will be for the
current year? (Total income from all sources
for all persons living in your household.)
O Less than $25,000 0 $250,000 to $299,999
O $25,000 to $49,999 0 $300,000 to $349,999
O $50,000 to $99,999 0 $350,000 to $399,999
O $100,000 to $149,000 0 $400,000 to $449,999
O $150,000 to $199,999 0 $450,000 to $499,999
O $200,000 to $249,999 0 $500,000 or more
D11. Are you Spanish, Hispanic or Latino?
0 No, not Spanish, Hispanic or Latino
0 Yes, I consider myself to be Spanish, Hispanic or
Latino
D12. What is your race? (Mark one or more races to
indicate what you consider yourself to be.)
❑ American Indian or Alaskan Native ❑ White
❑ Asian, Asian Indian or Pacific Islander ❑ Other
❑ Black or African American
D13. In which category is your age?
O 18-24 years 0 45-54 years 0 65-74 years
O 25-34 years 0 55-64 years 0 75 years or older
0 35-44 years
D14. What is your gender?
0 Woman
0 Man
0 Identify in another way - go to D14a
D14a. If you identify in another way, how would you
describe your gender?
0 Agender/ I don't identify 0 Transgender man
with any gender 0 Transgender woman
0 Genderqueer/gender fluid 0 Two -spirit
0 Non -binary 0 Not listed, I identify
as:
D15. What is your sexual orientation?
0 Heterosexual 0 Bisexual
0 Lesbian 0 Identify in another way
O Gay 4 go to D15a
D15a. If you identify in another way, how would you
describe your sexual orientation?
0 Asexual 0 Questioning
0 Pansexual 0 Not listed, I identify as:
0 Queer
Thank you!
Page 5 of 5
Please return the completed survey in the postage -paid envelope to:
National Research Center, Inc. PO Box 549, Belle Mead, NJ 08502
Item 1: Staff Report Pg. 159 Packet Pg. 164 of 371
Item 1
Attachment B - 2023 Palo
Alto Bay Area Benchmark
Bay Area Benchmark Comparisons
Comparisons
Table 1: Quality of Life
Percent
Number of communities Comparison to
Quality of Life Items positive
Rank
in comparison
benchmark
Overall image or reputation of
Palo Alto 76%
5
10
Similar
The overall quality of life in
Palo Alto 86%
5
5
12
12
Similar
Similar
Palo Alto as a place to live
90%
Recommend living in Palo Alto
to someone who asks
77%
8
10
Similar
Remain in Palo Alto for the
next five years
77%
8
10
Similar
Table 2: Governanc(
Number of
Percent
communities in
Comparison to
Governance Items
positive
Rank comparison
benchmark
Overall confidence in Palo Alto
government
52%
7
11
Similar
The overall direction that Palo Alto is
taking
54%
8
13
Similar
The value of services for the taxes
paid to Palo Alto
57%
3
10
Similar
Generally acting in the best interest
of the community
55%
6
10
Similar
Similar
Being honest
62%
4
10
Being open and transparent to the
public
57%
3
9
Similar
Informing residents about issues
facing the community
61%
2
9
Similar
The job Palo Alto government does
at welcoming citizen involvement
55%
6
10
Similar
Treating all residents fairly
62%
8
10
Similar
Treating residents with respect
71%
3
9
Similar
Overall customer service by Palo Alto
employees (police, receptionists,
planners, etc.)
78%
6
10
Similar
Page 1
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Packet Pg. 165 of 371
Item 1
Attachment B - 2023 Palo
Alto Bay Area Benchmark
Number of
Comparisons
Percent
communities in
Comparison to
Governance Items
positive
Rank
comparison
benchmark
The City of Palo Alto
74%
5
10
Similar
The Federal Government
45%
2
10
Similar
Table 3: Economy
LL
Number of
Percent
communities in
Comparison to
Economy Items
positive
Rank
comparison
benchmark
Overall quality of business and
service establishments in Palo Alto
74%
6
10
Similar
Variety of business and service
establishments in Palo Alto
58%
5
9
Similar
Vibrancy of downtown/commercial
area
65%
5
10
Similar
Shopping opportunities
69%
2
10
Higher
Palo Alto as a place to visit
73%
6
11
10
Similar
Palo Alto as a place to work
85%
2
Higher
62%
2
Employment opportunities
10
Higher
Cost of living in Palo Alto
8%
9
10
Lower
Table 4: Mobility
Number of
Percent communities in Comparison to
Moolllty items
Traffic flow on major streets
Ease of travel by car in Palo Alto
Ease of travel by public
transportation in Palo Alto
positive
KanK
comparison oencnmarK
11 Similar
10 Similar
10 Similar
51%
5
73%
5
32%
8
Ease of travel by bicycle in Palo
Alto
Ease of walking in Palo Alto
77%
2
10
Higher
80%
4
10
Higher
Ease of public parking
68%
3
10
Similar
Traffic enforcement
65%
2
11
Similar
Traffic signal timing
63%
1
10
11
11
Similar
Street repair
42%
7
Similar
Street cleaning
79%
3
Higher
Page 2
Item 1: Staff Report Pg. 161 Packet Pg. 166 of 371
Item 1
Attachment B - 2023 Palo
Alto Bay Area Benchmark
Number of
Comparisons
Percent
communities in
Comparison to
Mobility Items positive
Rank comparison
benchmark
Sidewalk maintenance 63%
2
10
Similar
Used bus, rail or other public
transportation instead of driving 44%
3
10
Similar
Carpooled with other adults or
children instead of driving alone 59%
3
10
Similar
Walked or biked instead of
driving 84%
1
10
Higher
Table 5: Community Design
Number of
Percent
communities in Comparison to
Community Design Items
positive
Rank comparison
benchmark
Overall "built environment" of Palo Alto
(including overall design, buildings,
parks and transportation systems)
72%
3 10
Similar
Your neighborhood as a place to live
92%
4
10
Similar
Overall quality of new development in
Palo Alto
40%
7
10
Similar
26%
9
10
Similar
Variety of housing options
11%
10
10
Similar
Availability of affordable quality housing
40%
6
11
Similar
Land use, planning and zoning
Code enforcement (weeds, abandoned
buildings, etc)
53%
3
10
Similar
Page 3
Item 1: Staff Report Pg. 162 Packet Pg. 167 of 371
Item 1
Attachment B - 2023 Palo
Alto Bay Area Benchmark
Table 6: Utilities
Comparisons
Number of
Percent
communities in
Comparison to
Utilities Items
positive
Rank
comparison
benchmark
Affordable high-speed internet
access
45%
7
9
Similar
2
9
Higher
Drinking water
86%
3
9
Similar
Sewer services
87%
Storm water management (storm
drainage, dams, levees, etc.)
73%
5
1
10
9
Similar
Utility payment options
85%
Much higher
Table 7: Safety
Safety Items
Percent
positive Rank
84% 5
Number of communities Comparison to
in comparison benchmark
12 Higher
13 Similar
10 Similar
9 Higher
9 Similar
Overall feeling of safety in
Palo Alto
Police emergency services
Crime prevention
Animal control
Ambulance or emergency
medical services
Fire emergency services
84%
3
68%
5
78%
1
90%
2
93%
3
10
Similar
Fire prevention and
education
77%
4
9
Similar
Table 8: Natural Environment
Number of
Percent communities in Comparison to
Natural Environment Items positive Rank comparison benchmark
Overall quality of natural
environment in Palo Alto 90% 3 10 Higher
Preservation of natural areas
(open space, farmlands and
greenbelts) 83% 4 10 Similar
Palo Alto open space (e.g.
Foothills, Baylands) 93% 1 10 Much higher
Page 4
Item 1: Staff Report Pg. 163 Packet Pg. 168 of 371
Table 9: Parks and Recreation
Number of
Item 1
Attachment B - 2023 Palo
Alto Bay Area Benchmark
Comparisons
Parks and Recreation Items
Availability of paths and walking
trails
City parks
Percent
positive
Rank
communities in
comparison
Comparison to
benchmark
73%
5
10
Similar
93%
1
11
Higher
Recreational opportunities
77%
3
11
Similar
Recreation programs or classes
83%
2
10
Higher
Recreation centers or facilities
Fitness opportunities (including
exercise classes and paths or trails,
etc.)
85%
2
10
Higher
Similar
76%
4
10
Table 10: Health and Wellness
Percent
Health and Wellness Items positive
Overall health and wellness
opportunities in Palo Alto
84%
Availability of affordable
quality mental health care
38%
Number of communities Comparison to
Rank , in comparison benchmark
3 1 10
5 '10
Higher
Similar
Table 11: Education, Arts, and Culture
I Number of
Education, Arts, and Culture Percent communities in Comparison to
Items positive Rank comparison benchmark
Opportunities to attend
cultural/arts/music activities 72%
Availability of affordable quality
child care/preschool 43%
K-12 education 87%
Adult educational opportunities 78%
3 11
Higher
4 10 Similar
2 10 Much higher
2 10 Higher
Page 5
Item 1: Staff Report Pg. 164 Packet Pg. 169 of 371
Table 12: Inclusivity and Engagement
Inclusivity and Engagement Items
Residents' connection and
engagement with their community
Palo Alto as a place to raise children
Palo Alto as a place to retire
Openness and acceptance of the
community towards people of diverse
backgrounds
Making all residents feel welcome
Attracting people from diverse
backgrounds
Valuing/respecting residents from
diverse backgrounds
Taking care of vulnerable residents
(elderly, disabled, homeless, etc.)
Opportunities to participate in social
events and activities
Opportunities to participate in
community matters
Item 1
Attachment B - 2023 Palo
Alto Bay Area Benchmark
Comparisons
Number of
Percent communities in
positive Rank comparison
61% 3 9
83% 5 12
53% 7 11
64%
3
10
66%
6
9
57%
7
9
68%
5
9
50%
5
9
65%
5
11
68%
4
10
Table 13: Participation
Number of
Percent communities in
Participation Items positive Rank comparison
Contacted the City of Palo Alto (in -
person, phone, email or web) for help or
information 54%
Contacted Palo Alto elected officials (in -
person, phone, email or web) to express
your opinion 17%
Attended a local public meeting (of local
elected officials like City Council or
County Commissioners, advisory boards, 20%
Watched (online or on television) a local
public meeting 18%
Volunteered your time to some
group/activity in Palo Alto 39%
5 1 10
Comparison to
benchmark
Similar
Similar
Similar
Similar
Similar
Similar
Similar
Similar
Similar
Similar
Comparison to
benchmark
Higher
Similar
5 10 Similar
8 10 Similar
1 10 Higher
Page 6
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Item 1
Attachment B - 2023 Palo
Alto Bay Area Benchmark
Number of Comparisons
Percent communities in Comparison to
Participation Items positive Rank comparison benchmark
Voted in your most recent local election 70% 8 9 Similar
Table 14: Focus Areas
Percent
Number of
essential or
communities in
Comparison to
Importance Items
very important
Rank
comparison
benchmark
Overall economic health of Palo
Alto.
87%
8
10
Similar
Overall "built environment" of Palo
Alto (including overall design,
buildings, parks and transportation
systems)
81%
2
10
Higher
Overall feeling of safety in Palo Alto
87%
8
10
Similar
Overall quality of natural
environment in Palo Alto
84%
4
10
Similar
Overall health and wellness
opportunities in Palo Alto
71%
6
10
Similar
Overall opportunities for education,
culture and the arts
72%
5
10
Similar
Residents' connection and
engagement with their community
61%
7
10
Similar
Page 7
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Item 2
Item 2 Staff Report
City Council
Staff Report
Report Type: CONSENT CALENDAR
CITY OF
PALO
ALTO
TITLE
Approval of Minutes from November 13, 2023 Meeting
RECOMMENDATION
That the minutes be reviewed and approved.
ATTACHMENTS
Attachment A: November 13, 2023 Draft Action Minutes
APPROVED BY:
Mahealani Ah Yun
Lead Department: City Clerk
Meeting Date: December 4, 2023
Report #:2311-2246
Item 2: Staff Report Pg. 1 Packet Pg. 172 of 371
Item 2
Attachment A -
mber 13, 2023 Draft
CITY COUNCIL November
"�. Action Minutes
CITY Or
PALO DRAFT ACTION MINUTES
ALTO
Regular Meeting
November 13, 2023
The City Council of the City of Palo Alto met on this date in the Council Chambers and by virtual
teleconference at 5:30 P.M.
Present In Person: Burt, Kou, Lauing, Lythcott-Haims, Stone, Tanaka, Veenker
Present Remotely:
Absent:
ecial Orders of the Da
1. Proclamation Honoring Police Records and Support Personnel Day
Closed Session
2. CONFERENCE WITH CITY ATTORNEY -EXISTING LITIGATION Subject: Hamilton and High,
LLC, The Keenan Family Trust, et al. v. City of Palo Alto, et al. Santa Clara County Superior
Court Case No. 20CV366967 Authority: Government Code Section 54956.9(d)(1)
MOTION: Council Member Burt moved, seconded by Vice Mayor Stone to go into Closed Session.
MOTION PASSED: 7-0
Council went into Closed Session at 5:39 P.M.
Council returned from Closed Session at 6:43 P.M.
Mayor Kou announced no reportable action.
Consent Calendar
Council Member Tanaka registered a no vote on Agenda Item Numbers 5-7.
Mayor Kou registered a no vote on Agenda Item Number 8.
Page 1 of 5
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Item 2
Attachment A -
DRAFT ACTION MI N UT November 13, 2023 Draft
Action Minutes
MOTION: Council Member Burt moved, seconded by Council Member Lythcott-Haims to approve
Agenda Item Numbers 3-8.
MOTION SPLIT FOR THE PURPOSE OF VITING
MOTION PASSED ITEMS 3-4: 7-0
MOTION PASSED ITEMS 5-7: 6-1, Tanaka no
MOTION PASSED ITEM 8: 6-1, Kou no
3. Approval of Minutes from October 23, 2023 Meeting
4. Adoption of an Ordinance Renewing the Police Department's Military Equipment Use
Policy Under AB 481; CEQA status — not a project.
5. Finance Committee Recommendation to Maintain Current Service Delivery Model for
Print and Mail Services; CEQA Status — Not a Project
6. Adoption of a Resolution Authorizing the City Manager to Negotiate and Execute
Purchase Orders with a To -Be Determined Vendor(s) to Procure Thirteen (13) New Fully
Electric Sedans And Five (5) New Fully Electric Vans for a One Time Purchase for a Total
Not -To -Exceed Amount of $985,000. CEQA Status - exempt under CEQA Guidelines
Section 15061.
7. Approval of Second Amendment to Tenant Work Letter for the Roth Building at 300
Homer Avenue between the City of Palo Alto and the Palo Alto History Museum; CEQA
Status --Not a Project.
8. Approval of proposed changes to the Fraud, Waste, and Abuse Hotline Administration
Policy
Artinn ItPmc
9. Public Hearing: Adoption of Resolution Amending the Land Use Element of the Palo Alto
Comprehensive Plan and an Ordinance Implementing Program 1.1A and 1.1B of the
Housing Element, Including: 1) New Chapter 18.14: Housing Incentives, and 2)
Modifications to Base Zoning Districts Throughout Title 18. CEQA Status: An Addendum
to the City's Comprehensive Plan Environmental Impact Report was Prepared for the
Subject Comp Plan and Municipal Code Amendments.
Council Member Veenker Recusal on Stanford -owned properties & Housing Focus Area
Page 2 of 5
City Council Meeting
Draft Action Minutes: 11/13/2023
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Item 2
Attachment A -
DRAFT ACTION MI N UT November 13, 2023 Draft
Action Minutes
MOTION: Vice Mayor Stone moved, seconded by Council Member Lauing to approve the staff
recommendation as it pertains to the Housing Focus Area and Pasteur Drive with the following
additions:
1. Refer expansion of the El Camino Real Housing focus area to staff for further analysis and
return to Council with a recommendation.
2. Exempt parapets and guardrails from height limits in the El Camino Real Housing Focus
Area and Pasteur Drive.
3. Remove the 18.14.020(c)(5)(C) regarding Stanford affiliation, and refer to staff and the
Stanford Ad Hoc for further dialogue.
4. Amend 18.14.020 Table 3, upper story stepback to state a 20 -foot average stepback from
the property line, with a minimum stepback of 15 -feet, and any additional requirements
identified by staff to meet this intent contingent on meeting fire safety standards and as
an alternative to the 15 -foot stepback direct staff evaluate for inclusion of a standard that
would require an appropriate stepback from the front facade.
MOTION PASSED: 5-1-1, Kou no, Veenker recuse
MOTION: Council Member Lauing moved, seconded by Council Member Lythcott-Haims to:
1. Adopt a resolution amending the Palo Alto Comprehensive Plan Land Use Element
(Attachment A); and,
2. Adopt an ordinance amending Title 18 (Zoning) of the Palo Alto Municipal Code (PAMC)
(Attachment B) to implement Program 1.1A and 1.1B of the Housing Element regarding
the Adequate Sites Inventory.
MOTION SPLIT FOR THE PURPOSE OF VOTING
MOTION PASSED 1 & 2: 6-1, Kou no
MOTION: Council Member Lauing moved, seconded by Council Member Lythcott-Haims to:
3. Direct staff to review proposed amendments to PAMC 18.16.040(b) and 18.16.060
regarding Redwood residences as described in the November 7, 2023 from Kristi Bascom.
MOTION PASSED 3: 7-0
Item 2: Staff Report Pg. 4
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City Council Meeting
Draft Action Minutes: 11/13/2023
Packet Pg. 175 of 371
Item 2
Attachment A -
DRAFT ACTION MI N UT November 13, 2023 Draft
Action Minutes
10. PUBLIC HEARING / QUASI-JUDICIAL. 575 Los Trancos Road [21PLN-00196] Request for
Major Site and Design Review to Allow the Construction of a new 7,110 sf single-family
residence with a new 895 sf Accessory Dwelling Unit and Associated Site Improvements,
Including a Swimming Pool, on a 5.38 -acre Site. Environmental Assessment: A Mitigated
Negative Declaration has been prepared for the proposed project. Zoning District: OS
(Open Space).
MOTION: Council Member Burt moved, seconded by Mayor Kou to:
1. Approve the Final Mitigated Negative Declaration and Mitigation Monitoring and
Reporting Plan.
2. Approve the proposed project based on findings and subject to conditions of approval.
3. Applicant shall add fencing to surround the pool. Fencing shall be designed to prevent
wildlife from entering the pool and shall comply with Building Code requirements.
4. Pool location be adjusted to approximately 50 -foot setback from top bank subject to staff
review by the Director of Planning and Development Services.
MOTION PASSED: 7-0
Adjournment: The meeting was adjourned at 11:18 P.M.
Item 2: Staff Report Pg. 5
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City Council Meeting
Draft Action Minutes: 11/13/2023
Packet Pg. 176 of 371
Item 2
Attachment A -
DRAFT ACTION MI N UT November 13, 2023 Draft
Action Minutes
ATTEST: APPROVED:
City Clerk
Mayor
NOTE: Action minutes are prepared in accordance with Palo Alto Municipal Code (PAMC)
2.04.160(a) and (b). Summary minutes (sense) are prepared in accordance with PAMC Section
2.04.160(c). Beginning in January 2018, in accordance with Ordinance No. 5423, the City Council
found action minutes and the video/audio recordings of Council proceedings to be the official
records of both Council and committee proceedings. These recordings are available on the City's
website.
Item 2: Staff Report Pg. 6
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Draft Action Minutes: 11/13/2023
Packet Pg. 177 of 371
Item 3
Item 3 Staff Report
CITY OF
PALO
ALTO
City Council
Staff Report
From: City Manager
Report Type: CONSENT CALENDAR
Lead Department: Utilities
Meeting Date: December 4, 2023
Staff Report:2307-1750
TITLE
Finance Committee and Utilities Advisory Commission Recommend the City Council Adopt a
Resolution Approving the 2023 Electric Integrated Resource Plan
RECOMMENDATION
The Finance Committee, Utilities Advisory Commission (UAC), and staff recommend that the City
Council adopt a resolution (Attachment A):
1. Approving the 2023 Electric Integrated Resource Plan (IRP)1, which includes the four
standardized tables required under the California Energy Commission's (CEC) IRP
Guidelines; and
2. Approving the IRP Objective and Strategies to guide future analysis and decisions
(Attachment C).
EXECUTIVE SUMMARY
In 2018, the City approved its first IRP—a comprehensive long-term electric supply planning
document that the City is required to complete every five years under state law2. With this report,
the Finance Committee, UAC, and staff recommend approval of the City's second IRP.
The current IRP, which must be approved by Council by January 1, 2024 in order to satisfy the
City's regulatory requirements, has a planning period of 2023 through 2045. The City of Palo Alto
Utilities (CPAU) currently has sufficient carbon -neutral supply resources to meet projected loads
through 2028, with approximately 40% of its resources projected to come from hydroelectric
supplies and the remaining 60% from renewable energy contracts. The City's projected load is
expected to increase significantly over the next several years, largely due to new data center
projects being implemented by multiple large commercial customers, along with the effects of
the City's building and transportation electrification efforts. A primary focus of this IRP, therefore,
1 Electric IRP https://www.cityofpaloalto.org/files/assets/public/v/2/agendas-minutes-reports/reports/city-
manager-reports-cmrs/attachments/2023-irp-report.pdf
2 CA Public Utilities Code Sec. 9621(b).
Item 3: Staff Report Pg. 1 Packet Pg. 178 of 371
Item 3
Item 3 Staff Report
is determining the optimal mix of resources to use to satisfy this growing load. Additionally, the
City's 20 -year contract with the Western Area Power Administration (WAPA) for hydroelectric
resources, which supplies over 30% of the City's energy needs in a normal hydro year, expires at
the end of calendar year 2024. As with the 2018 IRP, another focus of the current IRP is
determining whether to renew the contract with WAPA for an additional 30 -year term (and if so,
at what participation level) and/or seek other renewable supplies to meet City loads.
The IRP includes a set of four standardized tables, which detail the City's energy, renewable
energy, capacity, and greenhouse gas (GHG) emissions projections through 2045, as well as the
latest versions of the City's Renewable Portfolio Standard (RPS) Procurement Plan.
In addition to the City's 2023 IRP and its associated documents, this report includes proposed IRP
Objective and Strategies to guide future analysis and decisions as staff works to prepare the City's
electric supply portfolio for the upcoming shifts in the electric utility industry.
BACKGROUND
Prior to 2018, the City engaged in integrated resource planning through periodic updates to its
Long-term Electric Acquisition Plan (LEAP)3. But in 2015, SB 350 was signed into law, and it
includes a requirement that publicly -owned utilities (POUs) serving loads greater than 700,000
megawatt -hours per year, such as Palo Alto, develop and adopt an IRP and submit it to the
California Energy Commission (CEC) by January 2019 and every five years thereafter.4
The current IRP planning period is from 2023 through 2045. As noted in the IRP report, through
2028 the City expects to have sufficient resources to meet its forecasted electric loads, with
renewable power contracts supplying about 60% of its needs and the remainder coming from
hydroelectric resources. This all assumes that the City renews its contract for the Western
hydroelectric resource which expires at the end of calendar year 2024 for an additional 30 -year
period. The City also has the option to reduce its allocation under this contract (or exit it
altogether) until July 1, 2024. And if the City does renew the Western contract, it will also have
the option to reduce its allocation or exit the contract once every five years throughout the 30 -
year contract term. Therefore, a significant consideration for the IRP is the question of whether
to renew the contract with Western (and if so, at what participation level) and/or seek other
carbon neutral power supplies. Staff presented a preliminary analysis of the City's long-term
electric supply portfolio and a variety of potential new resource options, along with an update to
its long-term load forecast, to the UAC for discussion in July 2023.
3 The City's last LEAP update was approved by Council on April 16, 2012
https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-reports/reports/city-manager-reports-
c m rs/ye a r -a rc h i ve/2012/04-16-2012- i d-2710. p d f
4 The Clean Energy and Pollution Reduction Act of 2015 also raised the state's renewable portfolio standard (RPS) to
50% by 2030 and required a doubling of energy efficiency savings by 2030. (The RPS requirement was later increased
to 60% by 2030 via SB 100.) The primary objective of the IRP requirement in SB 350 is to ensure that the state's large
POUs are on track to reduce their greenhouse gas emissions, helping the state meet its overall target of reducing
GHG emissions to 40% below 1990 levels by 2030.
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Beginning in June 2022, staff has presented five different reports to the UAC and Council
(including the present one) directly or indirectly related to the development of Palo Alto's 2023
IRP. These presentations and reports are summarized in Table 1 below.
Table 1: Public Process Summary for Development of the 2023 IRP
UAC
P.
6/8/2022
..
Overview of CPAU's IRP Development Process
Reports
UAC
12/7/2022
I Discussion of CPAU's Long-term Electric Load Forecast
Report6
UAC
7/5/2023
Presentation of Electric Supply Portfolio Modeling Results
Presentation
7
Council
9/18/2023
Annual Carbon Neutral Plan and RPS Supply Update
Report8
UAC
10/11/2023
Recommendation to Approve CPAU's 2023 IRP
Report9
Finance
11/7/2023
Recommendation to Approve CPAU's 2023 IRP
Report'o
Council
12/4/2023
Recommendation to Approve CPAU's 2023 IRP
TBD
Through these presentations and discussions, staff has laid out the motivations and context for
the IRP, and described the resources currently in the City's supply portfolio as well as the
upcoming planning decisions and uncertainties facing the City. Staff felt that this level of public
discussion was important given that the City must make some important planning decisions in
the next several years.
CEC IRP Guidelines & Reauired Elements
The schedule and structure of the IRP process has been dictated in large part by state law,11 which
required Council adoption of Palo Alto's first IRP by January 1, 201912, submission to the CEC by
s Staff Report 14279 https://www.cityofpaloalto.org/files/assets/public/v/2/agendas-minutes-reports/agendas-
minutes/utilities-advisory-commission/archived-agenda-and-minutes/agendas-and-minutes-2022/06-08-2022/06-
08-2022-id-14279-item-4-i rp. pdf
6 Staff Report 14908 https://www.citVofpaloalto.org/files/assets/public/v/2/agendas-minutes-reports/agendas-
minutes/utilities-advisory-commission/archived-agenda-and-minutes/agendas-and-minutes-2022/12-07-2022/12-
07-2022-agenda-and-packet.pdf
Staff Report 2301-0799 https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-
reports/agendas-minutes/utilities-advisory-commission/archived-agenda-and-minutes/agendas-and-minutes-
2023/07-Iu l-2023/packet.pdf
8 Staff Report 2307-1743 https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-
reports/reports/city-ma nager-reports-cm rs/2023/09-18-2023-id-2307-1743-staff-report. pdf
9 Staff Report 2307-1748 https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-
reports/agendas-minutes/utilities-advisory-commission/archived-agenda-and-minutes/agendas-and-minutes-
2023/10-oct-2023/10-11-23-id-2307-1748-staff-report. pdf
10 Staff Report 2307-1749 https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-
reports/reports/city-ma nager-reports-cm rs/2023/10-11-23-id-2307-1748. pdf
11 See Public Utilities Code sections 9621, 9622; Public Utilities Code section 399.11 also established a new
Renewable Portfolio Standard (RPS) to meet 60% of the city's load from applicable renewable supplies by 2030,
which the city has already achieved.
12 Council adopted the first IRP on December 3, 2018 (Staff Report 9761, Resolution 9802), and staff submitted the
IRP and the four standardized tables to the CEC on April 30, 2019. After reviewing the City's IRP and associated
documents, the CEC approved the submission on August 29, 2019.
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April 30, 2019, and updates at least every five years thereafter. Specifically, the City's IRP must
demonstrate how the City's utility will:
• Meet GHG emissions reduction targets set by the State's Air Resources Board
• Ensure procurement of at least 60% renewable resources by 2030;
• Minimize impacts to customer bills;
• Ensure system and local reliability, including in the hour of peak net demand, and
ensure the procurement of resource adequacy products to meet its peak demand
and planning reserve margin;
• Strengthen the diversity, sustainability, and resilience of the bulk transmission,
distribution systems and local communities;
• Enhance distribution systems and demand -side energy management;
• Minimize localized air pollutants and other greenhouse gas emissions with early
priority to disadvantaged communities; and
• Address the following procurement topics:
o Energy efficiency and demand resources that are cost effective, reliable
and feasible;
o Energy storage;
o Transportation electrification;
o A diversified procurement portfolio of short-term electricity, long-term
electricity, and demand response products; and
o Resource adequacy capacity.
The IRP report presented herein satisfies all of these requirements. It is worthy to note, Palo Alto
has already exceeded the state's 2030 goals under SB 100 of sourcing 60% of electricity supplies
from renewable resource and reducing greenhouse gas emissions by 40% —which were the
primary drivers of the IRP requirement in the first place. It should be noted that the primary
purpose of the IRP report is to demonstrate that Palo Alto is on track to meet and exceed the
state's long-term climate objectives, and it does not reflect how far the City actually intends to
go in order to meet its more aggressive Sustainability and Climate Action Plan (S/CAP) goals.
In addition to addressing the above topics in its IRP, the City is required to submit the following
four Standardized Tables to the CEC along with the IRP:
• Capacity Resource Accounting Table (CRAT): Annual peak capacity demand in each
year and the contribution of each energy resource in the portfolio to meet that
demand.
• Energy Balance Table (EBT): Annual total energy demand and annual estimates for
energy supply from various resources.
• RPS Procurement Table (RPT): A detailed summary of a resource plan to meet the RPS
requirements.
• GHG Emissions Accounting Table (GEAT): Annual GHG emissions associated with each
resource in the portfolio to demonstrate compliance with the GHG emissions
reduction targets established by the California Air Resources Board (CARB).
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The CEC has yet to release updated versions of these tables. When they become available staff
will fill them in with the City's latest portfolio projections and submit them.
Finally, the City is also required to submit to the CEC additional supplementary information along
with the IRP, including the current version of the City's RPS Procurement Plan. The City last
updated this document in 2020 to reflect the changes brought about by SB 100, and it does not
require any further updates at this time. The current version of this document is included as an
appendix to the IRP13
ANALYSIS
At the July 2023 UAC meeting, staff presented the Commission with an overview of the IRP, along
with a preview of the portfolio modeling results it had completed at the time with help from a
consultant (Ascend Analytics). The remainder of this section will cover additional information
that this portfolio modeling effort has yielded, included a look at how the portfolio fares under
various future hydrological and market price scenarios.
Capacity Expansion Modeling Results
For IRP portfolio development, staff relied on PowerSlMM, an industry -leading market
simulation, capacity expansion, and production cost model developed by Ascend Analytics.
PowerSlMM captures and quantifies elements of risk through the simulation of meaningful
uncertainty with weather as a fundamental driver. After many modeling iterations were
performed to ensure the robustness of the results, staff and Ascend ultimately arrived at a
Recommended Portfolio that is summarized in the following figures. Figure 1 displays the
volumes of new resources that the model selects (in terms of their nameplate capacity) in each
year of the IRP planning period. Although the model selects new solar capacity starting in 2030,
and battery energy storage systems (BESSs) starting in 2041, the actual resources that the City
will contract with to meet its planning objectives will depend heavily on the responses received
in future RFPs. Changing market conditions, the specific characteristics and quality of individual
offers, and changing regulatory requirements all add uncertainty to the selection of future
resources.
13 Electric IRP https://www.cityofpaloalto.org/files/assets/public/v/2/agendas-minutes-reports/reports/city-
manager-reports-cmrs/attachments/2023-i rp-report.pdf
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Figure 1: Nameplate Capacity of New Resource Additions for the Recommended Portfolio
60
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N N N N N N N N N N N N N N N N N N N N N N (N
■ 10 Hour BESS ■ 4 Hour BESS ■ 8 Hour BESS Solar
Figure 2 below shows the City's projected load and energy supplies by year under the
Recommended Plan. The small deficit positions depicted in a few years in this figure would be
covered using short-term market purchases of energy bundled with PCC 3 RECs14. Overall, the
Recommended Plan results in a portfolio that would be 98% hedged over the IRP planning period.
14 Portfolio Content Category 3 (PCC 3) Renewable Energy Credits (RECs) are California RPS-eligible RECs that
represent the environmental attributes of electricity generated from renewable energy sources, but which are
transferred independently from the underlying physical electricity.
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Figure 2: Projected Load and Energy Supply Balance for under the Recommended Plan
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Demand Response New Solar 1+4a New Storage (Net) —Load
On an intra-year basis, the Recommended Plan would yield significant energy surpluses in the
spring and summer months, followed by significant energy deficits in the fall and winter months
as shown in Figure 3 below. This pattern, and the resulting market exposure that it would entail,
will be another consideration in the process of selecting new resources to add to the City's supply
portfolio which could lead to a more diverse mix of new resource selections than is shown here
in the Recommended Plan.
Figure 3: Monthly Load and Energy Supplies in 2025 & 2035 under the Recommended Plan
140 120
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60
40
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tg'aa PQa eT� I .34 P�� ,o
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�Exuting Hydro Existing LFG Existing W ind Existing Geo ExistingSolar-Load Existing H.,dExisting Geo Existing Solar SSSSSSNwSIsr -Load
As Figure 4 below illustrates, the Recommended Plan would ensure that Palo Alto exceeds the
state's annual RPS procurement targets in all but one year (2035) of the IRP planning period.
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However, because RPS compliance is evaluated based on aggregate procurement over three-year
compliance periods after 2030, the City would still achieve full compliance with its RPS
requirements under the Recommended Plan. (Based on historical performance, CPAU intends to
meet or exceed its annual RPS procurement target in every year.)
Figure 4: SB 100 RPS Requirements and RPS Level under the Recommended Plan
70%
60%
50%
40%
30%
20%
10%
0%
M V V1 tD N W oO - N M V N to N CO of O .--i N M V UI
N N N N N N N M M M M M M M M M M V V O V V V
O O O 0 O O O O O O O O O O O O O O O O O O O
N N N Cl N N N N N N N N N N N N Cl N N N N N N
� CPAU RPS % —SB 100 RPS Target %
As Figure 1 indicated, the capacity expansion model adds a significant amount of battery energy
storage systems beginning in the 2040s-25 MW each of 4 -hour, 8 -hour, and 10 -hour BESSs.
According to Ascend, the model selected these resources primarily to ensure the Recommended
Plan would satisfy Palo Alto's system capacity needs during this period (when almost all of the
City's existing renewable energy PPAs have expired). Figure 5 illustrates how these BESS
additions —along with a small volume of demand response capacity —ensure that Palo Alto can
easily satisfy its system capacity needs throughout the planning period without having to rely on
short-term RA purchases.
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Figure 5: Projected System Capacity Requirements and Supplies for the Recommended Plan
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ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti
�ExistingHydro ExistingLFG ExistingWind ExistingGeo ExistingSoIar
ao New Solar DR New Wind New Storage -Load + PRM
Scenario Analysis
To try to understand the magnitude of the uncertainty around these modeling results, staff and
Ascend ran the model under several different future scenarios, and then used its production cost
model function to evaluate the overall cost and cost uncertainty of the supply portfolio selected
in each case. The four different scenarios that were evaluated can be summarized as follows:
1. Base Case — Expected hydro output and expected market prices
2. Reduced Hydro Output — Hydro energy output is reduced by 30% and capacity is reduced
by 60%, while hydro costs increase by 25%
3. Dry Year, High Prices — Simulating an extended drought, hydro energy output is reduced
by 25%, while market prices are high
4. Wet Year, Low Prices — Based on historical conditions during wet years, hydro energy
output is increased by 50%, while market prices are low
Interestingly, for the dry year and wet year scenarios the model selected the same new capacity
additions as in the base case (see Figure 1). Despite Palo Alto's heavy concentration of large hydro
resources in its existing portfolio, these long-term changes in hydrological conditions were not
enough to cause the model to select a different volume or type of resources in the portfolio.
Instead, the model indicates that the City should simply buy more or sell more energy and
capacity in the short-term market to balance its energy and capacity needs in these situations.
(While the Recommended Plan portfolio is 98% hedged on average over the IRP planning period,
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the Dry Year, High Prices scenario would yield a portfolio that is 87% hedged, and the portfolio
would be 121% hedged in the Wet Year, Low Prices scenario.)
In the Reduced Hydro Output case, however, the model made significantly different selections
for the City's supply portfolio, as summarized in the figures below.
Figure 6: Nameplate Capacity of New Resource Additions in Reduced Hydro Output Scenario
80
70
60
50
40
30
0
U 20
10
0
m IZ? u'7 cD N oo 0 0 —4 N M -* Ln LD N CO Q1 0 .--I N m "t in
N N N N N N N m m m m m m M M m m
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
N N N N N N N N N N N N N N N N N N N N N N N
• Demand Response ■ 4 Hour BESS ■ 8 Hour BESS
• Solar-NorCal ■ Wind -NM
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Figure 7: Projected Load and Energy Supply Balance in the Reduced Hydro Output Scenario
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400
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II
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(200)
Existing Hydro
Existing Solar
New Storage (Net)
Existing LFG
Demand Response
—Load
Existing Wind Existing Geo
New Solar 198 New Wind
Figure 8: System Capacity Requirements and Supplies in Reduced Hydro Output Scenario
150IL'liii
u 100
50
�°ao �°°� �°°ti �°°� �°°& 'k°°h
Existing Hydro Existing LEG Existing Wind Existing Geo Existing Solar
9m New Solar New Wind mel New Storage New DR -Load + PR M
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Portfolio Cost Analysis
Financial metrics for the four scenarios described above are displayed in Table below, including
each scenario's average supply cost, market price, mark -to -market (MTM)1S, and risk premiuml6.
As expected, this information indicates that the total portfolio in the Reduced Hydro Output
scenario is significantly more costly than the Base Case portfolio. But interestingly, the modeling
indicates that the portfolio becomes significantly more valuable under both the Dry Year, High
Prices scenario, as well as the Wet Year, Low Prices scenario, compared to the Base Case scenario.
Table 2: Financial Performance Summary of the Four Scenarios Modeled
Base Case
Reduced
Hydro Output
Dry Year,
High Prices
Wet Year,
Low Prices
Average Supply Cost ($/MWh)
$63.58
$66.27
$83.05
$40.76
Average Market Price ($/MWh)
$64.17
$64.17
$88.05
$45.52
Total MTM ($/MWh)
$0.65
($3.34)
$4.09
$4.62
Average Annual MTM ($M)
$0.47
($2.00)
$5.31
$4.70
Average Annual Risk Premium ($M)
$6.43
$3.27
$19.91
$4.33
The Risk Premium results indicate that the portfolio's cost uncertainty (or value at risk) related
to high market prices/dry hydro conditions is far greater than for low market prices/low hydro
conditions. For this reason, CPAU tends to hedge the supply portfolio based on the assumption
of slightly drier than average conditions, and maintains significant hydroelectric reserves.
IN*114&719491
Under state law, final approval of the IRP report is required by January 1, 2024, and the City must
submit it to the CEC by April 30, 2024.
As noted in the IRP report, the City faces a number of significant decisions in the coming years,
including whether to reduce its share of (or exit) the Western contract and what to do with its
share of the California -Oregon Transmission Project when the layoff of that resource ends in early
2024. In addition, the City's load is expected to increase significantly in the coming years, and the
15 Mark -to -market is a risk assessment tool which measures the current estimated value of a portfolio relative to its
original contracted price; a positive value indicates an increase in the value of the purchase, which would be realized
only if the transaction was liquidated. It also represents the city's credit exposure with the supplier. Note that the
MTM values presented in Table are based on the total cost of each supply resource, but only account for the energy
value (as measured by the resource's Locational Marginal Price). The RA capacity value and REC value associated
with each resource's output are not considered in this calculation, thus it is not an accurate representation of the
true value of each portfolio; nonetheless, the MTM differences between the four scenarios are reflective of the
differences in their values.
16 The Risk Premium metric represents the magnitude of a given portfolio's financial exposure to market price
volatility, variation in generation and load, and changes in weather conditions. The risk premium, which is calculated
in a manner similar to an insurance premium, is the probability -weighted average of costs between the median and
95th percentile of costs in all simulations. A smaller Risk Premium value indicates a greater level of certainty around
the cost estimates presented for the given portfolio or scenario.
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City will need to contract for new resources to meet this increased demand. As staff implements
this IRP, they will provide the UAC, the Finance Committee, and the City Council with updates on
the progress, successes, and recommendations for addressing any new challenges they
encounter.
FISCAL/RESOURCE IMPACT
Implementation the IRP in the coming years will largely be accomplished with existing staffing
resources, along with assistance from the Northern California Power Agency (NCPA). However,
the City may also need some external consulting and legal resources to assist with some of these
efforts. The cost of such external resources may amount to $100,000 to $200,000 (total) over the
next few years.
Though the approval of the IRP by itself does not have direct impact on portfolio -related costs,
the different initiatives that will be undertaken in the coming years will greatly influence the
electric supply costs in the coming decades. Staff will ensure that resource and funding needs in
future years are communicated through the annual budget process with appropriation of funds
subject to Council approval.
STAKEHOLDER ENGAGEMENT
Staff presented the 2023 IRP report and associated documents to the UAC at its October 11, 2023
meeting. The UAC questioned the volume of new solar generation that is included in the
Recommended Plan, and asked staff about what other resources were evaluated in the portfolio
modeling effort. Staff indicated that they included a wide range of resources in the modeling
work (e.g., geothermal, out-of-state wind, offshore wind, and small modular nuclear reactors),
and that the model is very sensitive to the cost assumptions used, and selected additional solar
on that basis. Staff also reiterated that when the City initiates new resource procurement efforts,
staff will thoroughly evaluate all types of resources, and that its ultimate recommendation would
be based on market conditions and the City's resource needs at the time of procurement.
The UAC also asked whether adding more solar to the portfolio would exacerbate the City's
hourly and seasonal imbalance between its load and its resources, and expressed interest in staff
investigating a portfolio with hourly matching of resources and load. Staff noted that its existing
portfolio includes a large amount of flexible generation resources (i.e., large hydro) which could
be used to match the City's resource supplies with its load, but that the current practice is to
instead optimize these resources based on market prices, because this generates the most
financial value for the City and also yields the greatest environmental benefits for the grid as a
whole. Staff also indicated that they are in the process of analyzing the costs and risks associated
with pursuing a portfolio with 24x7 matching of supply resources and load. The UAC ultimately
voted (5-1) to recommended approval of the IRP report at this meeting.
Staff also presented the 2023 IRP report and associated documents to the Finance Committee at
their November 7, 2023 meeting. The Committee expressed interest in the significant amount of
additional load from data centers and building and transportation electrification that is projected
to come online in the coming years, and the impacts that this new load will have on the City's
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supply procurement needs, retail rates, and General Fund. The Committee also commented on
general renewable energy market trends and the prospect that technological innovation and
market adoption rates may drive market prices down more than the IRP modeling assumed.
The Committee also expressed interest in the idea that if the City were to utilize its hydroelectric
resources to more closely match the City's resource supplies with its load on an hourly basis, this
would result in the City receiving significantly less revenue from these resources while also
increasing total greenhouse gas emissions across the state. Finally, the Committee recommended
that staff emphasize in the final report to the City Council that the primary purpose of the IRP
report is to satisfy state regulatory requirements and demonstrate that Palo Alto is on track to
meet and exceed the state's long-term climate objectives, and it does not reflect how far the City
actually intends to go in order to meet its more aggressive S/CAP goals. Staff and the Committee
also noted that all future resource decisions will be accompanied by additional analysis and
review by the UAC, Finance Committee, and City Council. The Finance Committee voted
unanimously (3-0) to recommend approval of the IRP report at this meeting.
ENVIRONMENTAL REVIEW
The Council's review and approval of the 2023 IRP report does not meet the definition of a project
under Public Resources Code 21065 and therefore California Environmental Quality Act (CEQA)
review is not required.
ATTACHMENTS
Attachment A: Resolution Approving the 2023 Integrated Resource Plan
Attachment B: Integrated Resource Plan Objective and Strategies
APPROVED BY:
Dean Batchelor, Director of Utilities
Staff: James Stack, PhD, Sr. Resource Planner
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* NOT YET APPROVED *
Resolution No.
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Attachment A -
t A
Resolution Approving the
2023 Integrated Resource
Plan
Resolution of the Council of the City of Palo Alto Approving the 2023
Electric Integrated Resource Plan (IRP)
RECITALS
A. Senate Bill 350 was adopted in 2015, establishing a requirement that all publicly
owned utilities (POUs) with an average load greater than 700 GWh (in the 2013-16 period) must
adopt Integrated Resource Plans (IRP) by January 1, 2019, submit them to the California Energy
Commission (CEC), and update them at least once every five years thereafter (Public Utilities
Code Sec. 9621(b)).
B. Based on historical data, the City of Palo Alto is one of the California POUs that
are required to file an IRP.
C. The CEC is required to review POU IRPs for consistency with Public Utilities Code
9621 and recommend corrections to deficiencies in the plans, according to the Publicly Owned
Utility Integrated Resource Plan Submission and Review Guidelines (POU IRP Guidelines) most
recently adopted by the CEC in August 2018.
D. The POU IRP Guidelines require POUs to submit certain supporting information
along with the IRP, including a set of four standardized tables and a Renewable Portfolio
Standard (RPS) Procurement Plan.
The City of Palo Alto approved the 2018 Electric IRP and related documents on
December 3, 2018 (Resolution 9802) and staff submitted them to the CEC on April 30, 2019.
F. The City of Palo Alto first adopted an RPS Procurement Plan on December 12,
2011 (Resolution 9215) and last updated it on December 7, 2020 (Resolution 9929).
The Council of the City of Palo Alto does hereby RESOLVE as follows:
SECTION 1. The Council hereby approves the 2023 Electric Integrated Resource Plan
(Attachment B).
SECTION 2. The Council hereby approves the four standardized tables that
accompany the 2023 IRP (Appendix C to Attachment B).
6056782
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* NOT YET APPROVED *
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Attachment A -
t A
Resolution Approving the
2023 Integrated Resource
Plan
SECTION 3. The Council finds that the adoption of this resolution approving the 2023
IRP and related documents is not a project subject to California Environmental Quality Act
(CEQA) review because adoption of this resolution is an administrative government activity that
will not result in any direct or indirect physical change to the environment as a result (CEQA
Guidelines section 15378(b)(5)).
INTRODUCED AND PASSED:
AYES:
NOES:
ABSENT:
ABSTENTIONS:
ATTEST:
City Clerk
APPROVED AS TO FORM:
Assistant City Attorney
6056782
Mayor
APPROVED:
City Manager
Director of Utilities
Director of Administrative Services
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Attachment B - Integrated
Resource Plan Objective t B
and Strategies
Integrated Resource Plan (IRP)
Objective and Strategies
IRP Objective
To provide safe, reliable, environmentally sustainable and cost-effective electricity supplies and
services to all customers.
IRP Strategies
1. Pursue an Optimal Mix of Supply-side and Demand -side Resources: When procuring to
meet demand, pursue an optimal mix of resources that meets the IRP Objective, with cost-
effective energy efficiency, distributed generation, and demand -side resources as
preferred resources. Consider portfolio fit and resource uncertainties when evaluating
cost-effectiveness.
2. Maintain a Carbon Neutral Supply: Maintain a carbon neutral electric supply portfolio to
meet the community's greenhouse gas (GHG) emission reduction goals.
3. Actively Manage Portfolio Supply Cost Uncertainties: Structure the portfolio or add
mitigations to manage short-term risks (e.g. market price risk and hydroelectric variability)
and build flexibility into the portfolio to address long-term risks (e.g. resource availability,
customer load profile changes, and regulatory uncertainty) through diversification of
suppliers, contract terms, and resource types.
4. Manage Electric Portfolio to Ensure Lowest Possible Ratepayer Bills: Pursue resources
in a least -cost, best -fit approach in an effort to ensure ratepayer bills remain as low as
possible, while achieving other Council -adopted sustainability, rate, and financial
objectives.
5. Partner with External Agencies to Implement Optimization Opportunities: Actively
engage and partner with external agencies to maximize resource value and optimize
operations.
6. Manage Supplies to Meet Changing Customer Loads and Load Profiles: Maintain electric
supply resource flexibility in anticipation of potential changes in customer loads due to
distributed energy resources, efficiency, electrification, or for other reasons. At the same
time, use retail rates and other available tools to influence customer load changes in a
manner that minimizes overall costs and achieves other Council objectives.
7. Ensure Reliable and Low-cost Transmission Services: Work with the transmission system
operator to receive reliable service in a least -cost manner.
8. Support Local Electric Supply Resiliency: Coordinate supply portfolio planning with
utility -wide efforts to support local measures and programs that enhance community
electric supply resiliency.
9. Comply with State and Federal Laws and Regulations: Ensure compliance with all
statutory and regulatory requirements for energy, capacity, reserves, GHG emissions,
distributed energy resources, efficiency goals, resource planning, and related initiatives.
6056782
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CITY OF
PALO
ALTO
City Council
Staff Report
From: City Manager
Report Type: CONSENT CALENDAR
Lead Department: Police
Meeting Date: December 4, 2023
Report #:2309-2066
TITLE
Approve and Authorize the City Manager to Execute a Grant Agreement With the State of
California Board of State and Community Corrections to Develop and Implement a Three -Year
Program to Combat Organized Retail Theft with $5.2 million in State Funds, Requiring $0 in City
Matching Funds; and Approve a FY 2024 Budget Amendment (Requires 2/3 approval) in the
Supplemental Law Enforcement Services Fund; CEQA status — not a project.
RECOMMENDATION
Staff recommends that the City Council:
1) Approve and authorize the City Manager, or their designee, to execute a Funding
Agreement (attached) with the State of California Board of State and Community
Corrections for the development and implementation of the Organized Retail Theft action
plan. The Agreement will provide up to $5.2 million in funding over three years, and the City
will not be required to provide matching funds; and
2) Amend the Fiscal Year 2024 Budget Appropriation for the Special Law Enforcement Services
Fund (requires a 2/3 approval) by:
a) Increasing the estimate for Revenue from Other Agencies, grants by $5,176,400; and
b) Increasing Police Department expense appropriation for Salary & Benefits $4,749,400,
c) Increasing Police Department expense appropriation for Facilities & Equipment
$333,300,
d) Increasing Police Department expense appropriation Supplies and General Expenses
$94,100.
EXECUTIVE SUMMARY
Approval of this grant funding from the State will provide the Police Department with additional
resources for up to 38 months (approximately 3 years) to combat Organized Retail Theft (ORT)
and the use of stolen vehicles or vehicles with stolen license plates in the commission of ORT
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crimes. Like most cities in the Bay Area, Palo Alto has been impacted by the rise in ORT over the
past few years. The State of California has recognized the issue and solicited and awarded grants
to local communities throughout the state to combat the problem. The Palo Alto Police
Department applied for a grant to combat ORT and related crimes from the Board of State and
Community Corrections. In September 2023, the Police Department learned that it had received
the grant pending City Council authorization. The grant will fund the development and
implementation of a program to combat ORT. Funding is available for three years for
reimbursements up to $5.2 million, paid monthly or quarterly as expenses are incurred and
invoiced. No matching contribution by the City is required.
Palo Alto's program, while still in the development phase, anticipates a two-part approach: 1)
staff assigned on overtime to patrol, investigate, and attend court for ORT crimes at shopping
districts where the value of thefts and/or the impact on public safety is greatest; and 2) equip
patrol vehicles with a device capable of affixing a global positioning system (GPS) tracker to the
vehicles of fleeing suspects. This action is only the acceptance of the grant funds and the
appropriation of the expense budget. Staff still needs to develop draft policies for the purchase
of and use of the trackers in accordance with the City's Surveillance and Privacy Protection
ordinance.
BACKGROUND
While Palo Alto is a very safe city, crime still occurs here. Most of the crime that occurs is property
crime, not violent crime. Of all the types of property crimes, ORT has become more common in
recent years, and currently is occurring multiple times each week in Palo Alto. These crimes are
often carried out by suspects driving stolen vehicles or vehicles with stolen license plates. The
following data represents losses originating from the Stanford Shopping Center (SSC) and the
downtown business area. The source of this information is based on losses reported by
merchants to the Police Department.
• Stolen property loss 2018 -
$886,419
• Stolen property loss 2019 -
$1,305,483
• Stolen property loss 2020 -
$851,246
• Stolen property loss 2021 -
$1,143,656
• Stolen property loss 2022 -
$1,532,331
The California Department of Justice defines ORT as organized criminal rings that steal property
with the intent to sell, distribute, or return stolen merchandise for value. ORT takes many forms,
from coordinated thefts of specific goods to orchestrated, brazen burglaries of local retailers. In
whatever form it takes, these organized crimes are felonies, not petty theft or shoplifting. ORT
incidents are often part of sophisticated criminal networks that plan their attacks weeks or
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months before they are carried out. Further, agencies throughout the region have reported an
increase in crimes conducted in stolen vehicles or vehicles with stolen license plates.
The California Budget Act of 2022 (Senate Bill 154) established the Organized Retail Theft
Prevention Grant Program. Per the state Budget Act, funding for the Organized Retail Theft Grant
Program is for competitive grants for city police departments, county sheriffs' departments, and
probation departments. Grant funds shall be used to support local law enforcement agencies in
preventing and responding to organized retail theft, motor vehicle or motor vehicle accessory
theft, or cargo theft. Permissible uses of grant funds include, but are not limited to, purchase of
technology or other equipment that would help deter, prevent, or respond to these crimes. These
funds shall be used to supplement and not supplant existing funds for these activities.
All entities receiving grant funding shall be required to comply with all applicable privacy laws
and regulations. Grants shall be made on a competitive basis to localities that can demonstrate,
using data, that organized retail theft, motor vehicle or motor vehicle accessory theft, or cargo
theft pose a significant problem in their jurisdictions. The California Board of State and
Community Corrections oversees the administration of the Organized Retail Theft Prevention
Grant Program. Established in 2012, the BSCC is an independent statutory agency that provides
leadership to the adult and juvenile criminal justice systems, expertise on Public Safety
Realignment issues, a data and information clearinghouse, and technical assistance on a wide
range of community corrections issues. In addition, the BSCC administers significant public
safety -related grant funding, both at the federal and state level, for the State of California.
Notice of Funding was issued on April 14, 2023, applications were due July 7, 2023, and the final
Board decision was September 14, 2023. The grant cycle for these projects is October 1, 2023,
through June 1, 2027.
To view the applications (including Palo Alto's) and State grant process, see the BSCC website
[https://www.bscc.ca.gov/organized-retail-theft-grant-program/].
ANALYSIS
In alignment with the grant application, staff recommend the "Palo Alto Organized Retail Theft
and Motor Vehicle Recovery Project"; an effort that will utilize data -driven and field-tested
strategies to deter organized retail theft and vehicle theft and arrest those responsible. The
project focuses on two primary components: 1) targeted ORT enforcement operations and 2)
technology modernization.
The grant award is intended for staffing cost reimbursement to investigate and apprehend
suspects of ORT. The grant award also is intended to providing funding to install a new technology
on police patrol vehicles that will allow officers to remotely affix a GPS transmitter to fleeing
vehicles. Suspects often choose to use stolen vehicles, or vehicles with stolen license plates, in
the commission of their crimes because it frustrates the ability of police to quickly make arrests.
These suspects will flee attempted vehicle stops by police, knowing that often police will not
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endanger the public by pursuing vehicles wanted only for property -related crimes. This new
technology will provide additional investigative leads and allow officers to locate and apprehend
suspects without the necessity for a potentially dangerous vehicle pursuit more safely. The
technology will be installed on 25 marked Palo Alto Police Department patrol vehicles. Prior to
the acquisition and implementation of such technology, staff would develop draft policies for the
purchase of and use of the trackers in accordance with the City's Surveillance and Privacy
Protection ordinance.
The goals of the project will be to reduce losses to Palo Alto businesses, and to recover 10% more
stolen vehicles than in prior years.
FISCAL/RESOURCE IMPACT
The application was prepared using existing City staffing resources as well as the resources of a
grant processing service provider who was already engaged under contract for no additional
charge. No additional staff or operating budget resources are necessary to accept the grant
except for purchasing staff time to make the purchase of equipment.
Grant budget from the application
BSCC Budget Line Item
A.
Grant Funds
1 _ Salaries and Benefits
$4,732,705
2. Services and Supplies
$4,000
3. Professional Services or Public Agency Subcontracts
$0
4_ Non -Governmental Organization (NGO) Subcontracts
$0
5_ Data Collection and Evaluation
$79,414
6_ Equipment/Fixed Assets
$329,515
7. Financial Audit (Up to $25,000)
$5,885
8. Other (Travel, Training, etc.)
$25,293
9. Indirect Costs
$0
TOTALS
$5,176,812
Staff anticipates a salary cost of $4.73 million (approximately $1.58 million annually) with most
of the expense allocated to deploying three police officers, all on overtime, each for ten-hour
shifts, daily for 38 months. Staff anticipates $0.33 million for the installation of GPS tracking
technology on 25 vehicles and a computer workstation set-up in a temporary field office at
Stanford Shopping Center. $81,000 will be used for audit and evaluation according to the grant
application and $13,200 in other miscellaneous costs.
The grant funding should conclude in approximately three years, June 1, 2027. Staff has
considered if overtime or full-time staffing would be more appropriate. After consideration of
the skills necessary for this work, current staffing levels with vacancies, and training period, staff
believes that no new positions are necessary currently. However, should the City Council decide
to continue the program after grant funding has expired, funding and resource needs would be
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addressed as part of the annual budget process. Staff anticipates modest maintenance costs
related to the GPS technology at the end of the grant term and will bring forward for requests
for funding as part of the annual budget process if it cannot otherwise be absorbed in the
Department's budget.
STAKEHOLDER ENGAGEMENT
Staff conducted outreach with the business community including the Chamber of Commerce and
Simon Property, operator of Stanford Shopping Center, who all provided letters of support as did
the Santa Clara County District Attorney's office.
ENVIRONMENTAL REVIEW
The California Public Resources Code § 21065 includes a definition of a "project" as subject to the
California Environmental Quality Act (CEQA) if it is an activity directly undertaken by a public
agency which may cause either a direct physical change in the environment, or a reasonably
foreseeable indirect physical change in the environment. This project is exempt from the
provisions of the CEQA, pursuant to Section 15061(b)(3) of the CEQA Guidelines, because it can
be seen with certainty that there is no possibility that the activity will have a significant effect on
the environment.
ATTACHMENTS
Attachment A: STD 214 Standard Agreement
APPROVED BY:
Andrew Binder, Police Chief
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STATE OF CALIFORNIA DEPARTMENT OF GENERAL SERVICES SCO ID:5227-BSCC-1 Attachment A - STD 214
STANDARD AGREEMENT AGREEMENT NUMBER PURCHASI Standard Agreement R (If Applicable)
STD 213 (Rev 03/2019) BSCC 1164- 23
1. This Agreement is entered into between the Contracting Agency and the Contractor named below:
CONTRACTING AGENCY NAME
BOARD OF STATE AND COMMUNITY CORRECTIONS
CONTRACTOR NAME
City of Palo Alto
2. The term of this Agreement is:
START DATE
OCTOBER 1, 2023
THROUGH END DATE
JUNE 1, 2027
3. The maximum amount of this Agreement is:
$5,176,812.00
4. The parties agree to comply with the terms and conditions of the following exhibits, attachments, and appendices which are
by this reference made a part of the Agreement.
EXHIBITS
TITLE
PAGES
Exhibit A
Scope of Work
3
Exhibit B
Budget Detail and Payment Provisions
4
Exhibit C
General Terms and Conditions (04/2017)
4
Exhibit D
Special Terms and Conditions
5
Attachment 1*
Organized Retail Theft Prevention Grant Program Request for Proposals
Attachment 2
Organized Retail Theft Prevention Grant Program Grant Proposal
32
Appendix A
Organized Retail Theft Grant Program Scoring Panel Roster
1
Appendix B
Grantee Assurance for Non -Governmental Organizations
2
* This item is hereby incorporated by reference and can be viewed at: https://www.bscc.ca.gov/organized-retail-theft-grant-program/
IN WITNESS WHEREOF, THIS AGREEMENT HAS BEEN EXECUTED BY THE PARTIES HERETO.
CONTRACTOR
CONTRACTOR NAME (if other than an individual, state whether a corporation, partnership, etc.)
City of Palo Alto
CONTRACTOR BUSINESS ADDRESS CITY STATE ZIP
250 Hamilton Avenue Palo Alto CA 94301
PRINTED NAME OF PERSON SIGNING TITLE
Ed Shikada City Manger
CO I!J €R AUTHORIZED SIGNATURE DATE SIGNED
9/26/2023
STATE OF CALIFORNIA
CONTRACTING AGENCY NAME
BOARD OF STATE AND COMMUNITY CORRECTIONS
CONTRACTING AGENCY ADDRESS CITY STATE ZIP
2590 Venture Oaks Way, Suite 200 Sacramento CA 95833
PRINTED NAME OF PERSON SIGNING TITLE
COLLEEN CURTIN Deputy Director
CONTRACTING AGENCY AUTHORIZED SIGNATURE I DATE SIGNED
CALIFORNIA DEPARTMENT OF GENERAL SERVICES APPROVAL: EXEMPT PER SCM, VOLUME 1, CH. 4.06
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Attachment A - STD 214 CC 1164-23
Standard Agreement Page 1 of 3
EXHIBIT A: SCOPE OF WORK
1. GRANT AGREEMENT — Organized Retail Theft Grant Program
This Grant Agreement is between the State of California, Board of State and Community
Corrections (hereafter referred to as BSCC) and City of Palo Alto (hereafter referred to as
the Grantee).
2. PROJECT SUMMARY AND ADMINISTRATION
A. The Organized Retail Theft Grant Program was established in Senate Bill 154 (SB 154)
(Chapter 43, Statutes of 2022). Organized Retail Theft Grant Program funds shall be used
to support local law enforcement agencies in preventing and responding to organized
retail theft, motor vehicle or motor vehicle accessory theft, or cargo theft.
B. Grantee agrees to administer the project in accordance with Attachment 1: Organized
Retail Theft Grant Program Request for Proposals (incorporated by reference) and
Attachment 2: Organized Retail Theft Grant Program Grant Proposal, which is attached
and hereto and made part of this agreement.
3. PROJECT OFFICIALS
A. The BSCC's Executive Director or designee shall be the BSCC's representative for
administration of the Grant Agreement and shall have authority to make determinations
relating to any controversies that may arise under or regarding the interpretation,
performance, or payment for work performed under this Grant Agreement.
B. The Grantee's project officials shall be those identified as follows:
Authorized Officer with legal authority to sign:
Name: Ed Shikada
Title: City Manager
Address: 250 Hamilton Avenue, Palo Alto CA 94301
Phone: 650-329-2392
Email: CityMgr@cityofpaloalto.org
Designated Financial Officer authorized to receive warrants:
Name: Eric Jensen
Title: Management Analyst
Address: 275 Forest Avenue, Palo Alto CA 94301
Phone: 650-329-2346
Email: eric.jensen@cityofpaloalto.org
Project Director authorized to administer the project:
Name: Eric Bulatao
Title: Sergeant
Address: 275 Forest Avenue, Palo Alto CA 94301
Phone: 650-690-5754
Email: eric.bulatao@cityofpaloalto.org
C. Either party may change its project representatives upon written notice to the other party.
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Standard Agreement Page 2 of 3
EXHIBIT A: SCOPE OF WORK
D. By signing this Grant Agreement, the Authorized Officer listed above warrants that he or
she has full legal authority to bind the entity for which he or she signs.
4. DATA COLLECTION
Grantees will be required to comply with all data collection and reporting requirements as
described in Attachment 1: Organized Retail Theft Grant Program Request for Proposals
(incorporated by reference) and Attachment 2: Organized Retail Theft Grant Program Grant
Proposal.
5. REPORTING REQUIREMENTS
A. Grantee will submit quarterly progress reports in a format prescribed by the BSCC. These
reports, which will describe progress made on program objectives and include required data,
shall be submitted according to the following schedule:
Quarterly Progress Report Periods
Due no later than:
1.
October 1, 2023 to December 31, 2023
February 15, 2024
2.
January 1, 2024 to March 31, 2024
May 15, 2024
3.
April 1, 2024 to June 30, 2024
August 15, 2024
4.
July 1, 2024 to September 30, 2024
November 15, 2024
5.
October 1, 2024 to December 31, 2024
February 15, 2025
6.
January 1, 2025 to March 31, 2025
May 15, 2025
7.
April 1, 2025 to June 30, 2025
August 15, 2025
8.
July 1, 2025 to September 30, 2025
November 15, 2025
9.
October 1, 2025 to December 31, 2025
February 15, 2026
10.
January 1, 2026 to March 31, 2026
May 15, 2026
11.
April 1, 2026 to June 30, 2026
August 15, 2026
12.
July 1, 2026 to September 30, 2026
November 15, 2026
13.
October 1, 2026 to December 31, 2026
February 15, 2027
B. Evaluation
Documents
Due no later than:
1.
Local Evaluation Plan
April 1, 2024
2.
Final Local Evaluation Report
June 1, 2027
C. Other Due no later than:
Financial Audit Report June 1, 2027
Grantees that are unable to demonstrate that they are making sufficient progress toward
project goals and objectives and show that funds are being spent in accordance with the
Grant Agreement could be subject to a withholding of funds.
6. PROJECT RECORDS
A. The Grantee shall establish an official file for the project. The file shall contain adequate
documentation of all actions taken with respect to the project, including copies of this
Grant Agreement, approved program/budget modifications, financial records and
required reports.
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Standard Agreement Page 3 of 3
EXHIBIT A: SCOPE OF WORK
B. The Grantee shall establish separate accounting records and maintain documents and
other evidence sufficient to properly reflect the amount, receipt, and disposition of all
project funds, including grant funds and any matching funds by the Grantee and the total
cost of the project. Source documentation includes copies of all awards, applications,
approved modifications, financial records, and narrative reports.
C. Personnel and payroll records shall include the time and attendance reports for all
individuals reimbursed under the grant, whether they are employed full-time or part-time.
Time and effort reports are also required for all subcontractors and consultants.
D. The grantee shall maintain documentation of donated goods and/or services, including
the basis for valuation.
E. Grantee agrees to protect records adequately from fire or other damage. When records
are stored away from the Grantee's principal office, a written index of the location of
records stored must be on hand and ready access must be assured.
F. All Grantee records relevant to the project must be preserved a minimum of three (3)
years after closeout of the grant project and shall be subject at all reasonable times to
inspection, examination, monitoring, copying, excerpting, transcribing, and auditing by the
BSCC or designees. If any litigation, claim, negotiation, audit, or other action involving the
records has been started before the expiration of the three-year period, the records must
be retained until the completion of the action and resolution of all issues which arise from
it or until the end of the regular three-year period, whichever is later.
7. CONFLICT OF INTEREST
A. Existing law prohibits any grantee, subgrantee, partner or like party who participated on
the Organized Retail Theft Grant Program Scoring Panel from receiving funds awarded
under the Organized Retail Theft Grant Program RFP. Applicants who are awarded
grants under this RFP are responsible for reviewing the Organized Retail Theft Grant
Program Scoring Panel roster (Appendix A) and ensuring that no grant dollars are passed
through to any entity represented by the members of the Organized Retail Theft Grant
Program Scoring Panel.
B. In cases of an actual conflict of interest with a Scoring Panel member, the Board may
revoke the grant award and legal consequences could exist for the parties involved,
including, but not limited to, repayment of the grant award.
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Page 1 of 4
EXHIBIT B: BUDGET DETAIL AND PAYMENT PROVISIONS
1. INVOICING AND PAYMENT
A. The Grantee shall be paid quarterly in arrears by submitting an invoice (Form 201) to the
BSCC that outlines actual expenditures claimed for the invoicing period.
Quarterly Invoicing Periods:
Due no later than:
1.
October 1, 2023 to December 31, 2023
February 15, 2024
2.
January 1, 2024 to March 31, 2024
May 15, 2024
3.
April 1, 2024 to June 30, 2024
August 15, 2024
4.
July 1, 2024 to September 30, 2024
November 15, 2024
5.
October 1, 2024 to December 31, 2024
February 15, 2025
6.
January 1, 2025 to March 31, 2025
May 15, 2025
7.
April 1, 2025 to June 30, 2025
August 15, 2025
8.
July 1, 2025 to September 30, 2025
November 15, 2025
9.
October 1, 2025 to December 31, 2025
February 15, 2026
10.
January 1, 2026 to March 31, 2026
May 15, 2026
11.
April 1, 2026 to June 30, 2026
August 15, 2026
12.
July 1, 2026 to September 30, 2026
November 15, 2026
13.
October 1, 2026 to December 31, 2026
February 15, 2027
Final Invoicing Periods*: Due no later than:
14. January 1, 2027 to March 31, 2027 May 15, 2027
15. April 1, 2027 to June 1, 2027 August 15, 2027
*Note: Project activity period ends December 31, 2026. The period of January 1, 2027, to
June 1, 2027, is for completion of Final Local Evaluation Report and financial audit only.
B. All project expenses must be incurred by the end of the project activity period,
December 31, 2026, and included on the final invoice due February 15, 2027. Project
expenditures incurred after December 31, 2026 will not be reimbursed.
C. The Final Local Evaluation Report is due to BSCC by June 1, 2027. Expenditures incurred
for the completion of the Final Local Evaluation Report during the period of
January 1, 2027, to June 1, 2027, must be submitted during the Final Invoicing Periods,
with the final invoice due on August 15, 2027. Supporting fiscal documentation will be
required for all expenditures claimed on during the Final Invoicing Periods and must be
submitted with the final invoice.
D. The Financial Audit Report is due to BSCC by June 1, 2027. Expenditures incurred for
the completion of the financial audit during the period of January 1, 2027, to June 1, 2027,
must be submitted during the Final Invoicing Periods, with the final invoice due on
August 15, 2027. Supporting fiscal documentation will be required for all expenditures
claimed during the Final Invoicing Periods and must be submitted with the final invoice.
E. Grantee shall submit an invoice to the BSCC each invoicing period, even if grant funds
are not expended or requested during the invoicing period.
F. Upon the BSCC's request, supporting documentation must be submitted for project
expenditures. Grantees are required to maintain supporting documentation for all
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Page 2 of 4
EXHIBIT B: BUDGET DETAIL AND PAYMENT PROVISIONS
expenditures on the project site for the life of the grant and make it readily available for
review during BSCC site visits. See Exhibit A. Scope of Work, Item 6. Project Records.
2. GRANT AMOUNT AND LIMITATION
A. In no event shall the BSCC be obligated to pay any amount in excess of the grant award.
Grantee waives any and all claims against the BSCC, and the State of California on
account of project costs that may exceed the sum of the grant award.
B. Under no circumstance will a budget item change be authorized that would cause the
project to exceed the amount of the grant award identified in this Grant Agreement. In no
event shall changes be authorized for the Administrative Salaries and Benefits line item
that would result in that item exceeding ten percent (10%) of the grant award.
3. BUDGET CONTINGENCY CLAUSE
A. This grant agreement is valid through Organized Retail Theft funding generated from the
General Fund. The Grantee agrees that the BSCC's obligation to pay any sum to the
grantee under any provision of this agreement is contingent upon the availability of
sufficient funding granted through the passage of Senate Bill 154 (Chapter 43, Statutes of
2022), also known as the California Budget Act of 2022. It is mutually agreed that if the
Budget Act of the current year and/or any subsequent years covered under this Grant
Agreement does not appropriate sufficient funds for the program, this Grant Agreement
shall be of no further force and effect. In this event, the BSCC shall have no liability to pay
any funds whatsoever to Grantee or to furnish any other considerations under this
Agreement and Grantee shall not be obligated to perform any provisions of this Grant
Agreement.
B. If Organized Retail Theft funding is reduced or falls below estimates contained within the
Organized Retail Theft Request for Proposals, the BSCC shall have the option to either
cancel this Grant Agreement with no liability occurring to the BSCC or offer an amendment
to this agreement to the Grantee to reflect a reduced amount.
C. If BSCC cancels the agreement pursuant to Paragraph 3(B) or Grantee does not agree to
an amendment in accordance with the option provided by Paragraph 3(B), it is mutually
agreed that the Grant Agreement shall have no further force and effect. In this event, the
BSCC shall have no liability to pay any funds whatsoever to Grantee or to furnish any other
considerations under this Agreement and Grantee shall not be obligated to perform any
provisions of this Grant Agreement except that Grantee shall be required to maintain all
project records required by Paragraph 6 of Exhibit A for a period of three (3) years following
the termination of this agreement.
4. PROJECT COSTS
A. The Grantee agrees to comply with the BSCC Grant Administration Guide requirements
as posted on the BSCC website (currently the BSCC Grant Administration Guide July
2020) including any updated version that may be posted during term of the grant
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Page 3 of 4
EXHIBIT B: BUDGET DETAIL AND PAYMENT PROVISIONS
agreement. BSCC will notify grantees whenever an updated version is posted The BSCC
Grant Administration Guide is available at:
https://www.bscc.ca.gov/s correctionsplanningandprograms/
B. The provisions of the BSCC Grant Administration Guide are incorporated by reference
into this agreement and Grantee shall be responsible for adhering to the requirements
set forth therein. To the extent any of the provisions of the BSCC Grant Administration
Guide and this agreement conflict, the language in this agreement shall prevail.
C. Grantee is responsible for ensuring that statements of expenditures submitted to the
BSCC claim actual expenditures for eligible project costs.
D. Grantee shall, upon demand, remit to the BSCC any grant funds not expended for eligible
project costs or an amount equal to any grant funds expended by the Grantee in violation
of the terms, provisions, conditions or commitments of this Grant Agreement.
E. Grant funds must be used to support new program activities or to augment existing funds
that expand current program activities. Grant funds shall not replace (supplant) any
federal, state and/or local funds that have been appropriated for the same purpose.
Violations can result in recoupment of monies provided under this grantor suspension of
future program funding through BSCC grants.
5. PROMPT PAYMENT CLAUSE
Payment will be made in accordance with, and within the time specified in, Government
Code Chapter 4.5, commencing with Section 927.
6. WITHHOLDING OF GRANT DISBURSEMENTS
A. The BSCC may withhold all or any portion of the grant funds provided by this Grant
Agreement in the event the Grantee has materially and substantially breached the terms
and conditions of this Grant Agreement.
B. At such time as the balance of state funds allocated to the Grantee reaches five percent
(5%), the BSCC may withhold that amount as security, to be released to the Grantee
upon compliance with all grant provisions, including:
1) submittal and approval of the final invoice;
2) submittal and approval of the final progress report; and
C. The BSCC will not reimburse Grantee for costs identified as ineligible for grant funding. If
grant funds have been provided for costs subsequently deemed ineligible, the BSCC may
either withhold an equal amount from future payments to the Grantee or require
repayment of an equal amount to the State by the Grantee.
D. In the event that grant funds are withheld from the Grantee, the BSCC's Executive
Director or designee shall notify the Grantee of the reasons for withholding and advise
the Grantee of the time within which the Grantee may remedy the failure or violation
leading to the withholding.
7. EXECUTIVE ORDER N-6-22 - RUSSIA SANCTIONS
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EXHIBIT B: BUDGET DETAIL AND PAYMENT PROVISIONS
On March 4, 2022, Governor Gavin Newsom issued Executive Order N-6-22 (the EO)
regarding Economic Sanctions against Russia and Russian entities and individuals.
"Economic Sanctions" refers to sanctions imposed by the U.S. government in response to
Russia's actions in Ukraine, as well as any sanctions imposed under state law. The EO
directs state agencies to terminate contracts with, and to refrain from entering any new
contracts with, individuals or entities that are determined to be a target of Economic
Sanctions. Accordingly, should the State determine Contractor is a target of Economic
Sanctions or is conducting prohibited transactions with sanctioned individuals or entities, that
shall be grounds for termination of this agreement. The State shall provide Contractor
advance written notice of such termination, allowing Contractor at least 30 calendar days to
provide a written response. Termination shall be at the sole discretion of the State.
8. PROJECT BUDGET
BSCC Budget Line Item
A.
Grant Funds
1. Salaries and Benefits
$4,732,705
2. Services and Supplies
$4,000
3. Professional Services or Public Agency Subcontracts
$0
4. Non -Governmental Organization (NGO) Subcontracts
$0
5. Data Collection and Evaluation
$79,414
6. Equipment/Fixed Assets
$329,515
7. Financial Audit (Up to $25,000)
$5,885
8. Other (Travel, Training, etc.)
$25,293
9. Indirect Costs
$0
TOTALS
$5,176,812
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EXHIBIT C: GENERAL TERMS AND CONDITIONS (04/2017)
1. APPROVAL: This Agreement is of no force or effect until signed by both parties and
approved by the Department of General Services, if required. Contractor may not commence
performance until such approval has been obtained.
2. AMENDMENT: No amendment or variation of the terms of this Agreement shall be valid
unless made in writing, signed by the parties and approved as required. No oral
understanding or Agreement not incorporated in the Agreement is binding on any of the
parties.
3. ASSIGNMENT: This Agreement is not assignable by the Contractor, either in whole or in
part, without the consent of the State in the form of a formal written amendment.
4. AUDIT: Contractor agrees that the awarding department, the Department of General
Services, the Bureau of State Audits, or their designated representative shall have the right
to review and to copy any records and supporting documentation pertaining to the
performance of this Agreement. Contractor agrees to maintain such records for possible audit
for a minimum of three (3) years after final payment, unless a longer period of records
retention is stipulated. Contractor agrees to allow the auditor(s) access to such records
during normal business hours and to allow interviews of any employees who might
reasonably have information related to such records. Further, Contractor agrees to include a
similar right of the State to audit records and interview staff in any subcontract related to
performance of this Agreement. (Gov. Code §8546.7, Pub. Contract Code §10115 et seq.,
CCR Title 2, Section 1896).
5. INDEMNIFICATION: Contractor agrees to indemnify, defend and hold harmless the State,
its officers, agents and employees from any and all claims and losses accruing or resulting
to any and all contractors, subcontractors, suppliers, laborers, and any other person, firm or
corporation furnishing or supplying work services, materials, or supplies in connection with
the performance of this Agreement, and from any and all claims and losses accruing or
resulting to any person, firm or corporation who may be injured or damaged by Contractor in
the performance of this Agreement. This obligation shall survive any termination of this
agreement.
6. DISPUTES: Contractor shall continue with the responsibilities under this Agreement during
any dispute.
7. TERMINATION FOR CAUSE: The State may terminate this Agreement and be relieved of
any payments should the Contractor fail to perform the requirements of this Agreement at
the time and in the manner herein provided. In the event of such termination the State may
proceed with the work in any manner deemed proper by the State. All costs to the State shall
be deducted from any sum due the Contractor under this Agreement and the balance, if any,
shall be paid to the Contractor upon demand.
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EXHIBIT C: GENERAL TERMS AND CONDITIONS (04/2017)
8. INDEPENDENT CONTRACTOR: Contractor, and the agents and employees of Contractor,
in the performance of this Agreement, shall act in an independent capacity and not as officers
or employees or agents of the State.
9. RECYCLING CERTIFICATION: The Contractor shall certify in writing under penalty of
perjury, the minimum, if not exact, percentage of post -consumer material as defined in the
Public Contract Code Section 12200, in products, materials, goods, or supplies offered or
sold to the State regardless of whether the product meets the requirements of Public Contract
Code Section 12209. With respect to printer or duplication cartridges that comply with the
requirements of Section 12156(e), the certification required by this subdivision shall specify
that the cartridges so comply (Pub. Contract Code §12205).
10. NON-DISCRIMINATION CLAUSE: During the performance of this Agreement, Contractor
and its subcontractors shall not deny the contract's benefits to any person on the basis of
race, religious creed, color, national origin, ancestry, physical disability, mental disability,
medical condition, genetic information, marital status, sex, gender, gender identity, gender
expression, age, sexual orientation, or military and veteran status, nor shall they discriminate
unlawfully against any employee or applicant for employment because of race, religious
creed, color, national origin, ancestry, physical disability, mental disability, medical condition,
genetic information, marital status, sex, gender, gender identity, gender expression, age,
sexual orientation, or military and veteran status. Contractor shall insure that the evaluation
and treatment of employees and applicants for employment are free of such discrimination.
Contractor and subcontractors shall comply with the provisions of the Fair Employment and
Housing Act (Gov. Code §12900 et seq.), the regulations promulgated thereunder (Cal. Code
Regs., tit. 2, §11000 et seq.), the provisions of Article 9.5, Chapter 1, Part 1, Division 3, Title
2 of the Government Code (Gov. Code §§11135-11139.5), and the regulations or standards
adopted by the awarding state agency to implement such article. Contractor shall permit
access by representatives of the Department of Fair Employment and Housing and the
awarding state agency upon reasonable notice at any time during the normal business hours,
but in no case less than 24 hours' notice, to such of its books, records, accounts, and all
other sources of information and its facilities as said Department or Agency shall require to
ascertain compliance with this clause. Contractor and its subcontractors shall give written
notice of their obligations under this clause to labor organizations with which they have a
collective bargaining or other agreement. (See Cal. Code Regs., tit. 2, §11105.)
Contractor shall include the nondiscrimination and compliance provisions of this clause in all
subcontracts to perform work under the Agreement.
11. CERTIFICATION CLAUSES: The CONTRACTOR CERTIFICATION CLAUSES contained
in the document CCC 04/2017 (https://www.dgs.ca.gov/OLS/Resources/Page-
Content/Office-of-Legal-Services-Resources-List-Folder/Standard-Contract-Language) are
hereby incorporated by reference and made a part of this Agreement by this reference as if
attached hereto.
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12. TIMELINESS: Time is of the essence in this Agreement.
13. COMPENSATION: The consideration to be paid Contractor, as provided herein, shall be in
compensation for all of Contractor's expenses incurred in the performance hereof, including
travel, per diem, and taxes, unless otherwise expressly so provided.
14. GOVERNING LAW: This contract is governed by and shall be interpreted in accordance with
the laws of the State of California.
15. ANTITRUST CLAIMS: The Contractor by signing this agreement hereby certifies that if these
services or goods are obtained by means of a competitive bid, the Contractor shall comply
with the requirements of the Government Codes Sections set out below.
A. The Government Code Chapter on Antitrust claims contains the following definitions:
1) "Public purchase" means a purchase by means of competitive bids of goods,
services, or materials by the State or any of its political subdivisions or public agencies
on whose behalf the Attorney General may bring an action pursuant to subdivision (c)
of Section 16750 of the Business and Professions Code.
2) "Public purchasing body" means the State or the subdivision or agency making a
public purchase. Government Code Section 4550.
B. In submitting a bid to a public purchasing body, the bidder offers and agrees that if the
bid is accepted, it will assign to the purchasing body all rights, title, and interest in and to
all causes of action it may have under Section 4 of the Clayton Act (15 U.S.C. Sec. 15)
or under the Cartwright Act (Chapter 2 (commencing with Section 16700) of Part 2 of
Division 7 of the Business and Professions Code), arising from purchases of goods,
materials, or services by the bidder for sale to the purchasing body pursuant to the bid.
Such assignment shall be made and become effective at the time the purchasing body
tenders final payment to the bidder. Government Code Section 4552.
C. If an awarding body or public purchasing body receives, either through judgment or
settlement, a monetary recovery for a cause of action assigned under this chapter, the
assignor shall be entitled to receive reimbursement for actual legal costs incurred and
may, upon demand, recover from the public body any portion of the recovery, including
treble damages, attributable to overcharges that were paid by the assignor but were not
paid by the public body as part of the bid price, less the expenses incurred in obtaining
that portion of the recovery. Government Code Section 4553.
D. Upon demand in writing by the assignor, the assignee shall, within one year from such
demand, reassign the cause of action assigned under this part if the assignor has been
or may have been injured by the violation of law for which the cause of action arose and
(a) the assignee has not been injured thereby, or (b) the assignee declines to file a court
action for the cause of action. See Government Code Section 4554.
16.CHILD SUPPORT COMPLIANCE ACT: For any Agreement in excess of $100,000, the
contractor acknowledges in accordance with Public Contract Code 7110, that:
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A. The contractor recognizes the importance of child and family support obligations and shall
fully comply with all applicable state and federal laws relating to child and family support
enforcement, including, but not limited to, disclosure of information and compliance with
earnings assignment orders, as provided in Chapter 8 (commencing with section 5200)
of Part 5 of Division 9 of the Family Code; and
B. The contractor, to the best of its knowledge is fully complying with the earnings
assignment orders of all employees and is providing the names of all new employees to
the New Hire Registry maintained by the California Employment Development
Department.
17. UNENFORCEABLE PROVISION: In the event that any provision of this Agreement is
unenforceable or held to be unenforceable, then the parties agree that all other provisions of
this Agreement have force and effect and shall not be affected thereby.
18. PRIORITY HIRING CONSIDERATIONS: If this Contract includes services in excess of
$200,000, the Contractor shall give priority consideration in filling vacancies in positions
funded by the Contract to qualified recipients of aid under Welfare and Institutions Code
Section 11200 in accordance with Pub. Contract Code §10353.
19.SMALL BUSINESS PARTICIPATION AND DVBE PARTICIPATION REPORTING
REQUIREMENTS:
A. If for this Contract Contractor made a commitment to achieve small business
participation, then Contractor must within 60 days of receiving final payment under this
Contract (or within such other time period as may be specified elsewhere in this Contract)
report to the awarding department the actual percentage of small business participation
that was achieved. (Gov. Code § 14841.)
B. If for this Contract Contractor made a commitment to achieve disabled veteran business
enterprise (DVBE) participation, then Contractor must within 60 days of receiving final
payment under this Contract (or within such other time period as may be specified
elsewhere in this Contract) certify in a report to the awarding department: (1) the total
amount the prime Contractor received under the Contract; (2) the name and address of
the DVBE(s) that participated in the performance of the Contract; (3) the amount each
DVBE received from the prime Contractor; (4) that all payments under the Contract have
been made to the DVBE; and (5) the actual percentage of DVBE participation that was
achieved. A person or entity that knowingly provides false information shall be subject
to a civil penalty for each violation. (Mil. & Vets. Code § 999.5(d); Govt. Code § 14841.)
20. LOSS LEADER: If this contract involves the furnishing of equipment, materials, or supplies
then the following statement is incorporated: It is unlawful for any person engaged in business
within this state to sell or use any article or product as a "loss leader" as defined in Section
17030 of the Business and Professions Code. (PCC 10344(e).)
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EXHIBIT D: SPECIAL TERMS AND CONDITIONS
1. GRANTEE'S GENERAL RESPONSIBILITY
A. Grantee agrees to comply with all terms and conditions of this Grant Agreement. Review
and approval by the BSCC is solely for the purpose of proper administration of grant
funds, and shall not be deemed to relieve or restrict the Grantee's responsibility.
B. Grantee is responsible for the performance of all project activities identified in Attachment
1: Organized Retail Theft Grant Program Request for Proposals (incorporated by
reference) and Attachment 2: Organized Retail Theft Grant Program Grant Proposal.
C. Grantee shall immediately advise the BSCC of any significant problems or changes that
arise during the course of the project.
2. GRANTEE ASSURANCES AND COMMITMENTS
A. Compliance with Laws and Regulations
This Grant Agreement is governed by and shall be interpreted in accordance with the
laws of the State of California. Grantee shall at all times comply with all applicable State
laws, rules and regulations, and all applicable local ordinances.
B. Fulfillment of Assurances and Declarations
Grantee shall fulfill all assurances, declarations, representations, and statements made
by the Grantee in Attachment 1: Organized Retail Theft Grant Program Request for
Proposals (incorporated by reference) and Attachment 2: Organized Retail Theft Grant
Program Grant Proposal, documents, amendments, approved modifications, and
communications filed in support of its request for grant funds.
C. Permits and Licenses
Grantee agrees to procure all permits and licenses necessary to complete the project,
pay all charges and fees, and give all notices necessary or incidental to the due and lawful
proceeding of the project work.
3. POTENTIAL SUBCONTRACTORS
A. In accordance with the provisions of this Grant Agreement, the Grantee may subcontract
for services needed to implement and/or support program activities. Grantee agrees that
in the event of any inconsistency between this Grant Agreement and Grantee's
agreement with a subcontractor, the language of this Grant Agreement will prevail.
B. Nothing contained in this Grant Agreement or otherwise, shall create any contractual
relation between the BSCC and any subcontractors, and no subcontract shall relieve the
Grantee of his responsibilities and obligations hereunder. The Grantee agrees to be as
fully responsible to the BSCC for the acts and omissions of its subcontractors and of
persons either directly or indirectly employed by any of them as it is for the acts and
omissions of persons directly employed by the Grantee. The Grantee's obligation to pay
its subcontractors is an independent obligation from the BSCC's obligation to make
payments to the Grantee. As a result, the BSCC shall have no obligation to pay or to
enforce the payment of any moneys to any subcontractor.
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C. Grantee shall ensure that all subcontractors comply with the eligibility requirements stated
in the ARG Rehabilitation of Existing Property or Building Project RFP and described in
Appendix B.
D. Grantee assures that for any subcontract awarded by the Grantee, such insurance and
fidelity bonds, as is customary and appropriate, will be obtained.
E. Grantee agrees to place appropriate language in all subcontracts for work on the project
requiring the Grantee's subcontractors to:
1) Books and Records
Maintain adequate fiscal and project books, records, documents, and other evidence
pertinent to the subcontractor's work on the project in accordance with generally
accepted accounting principles. Adequate supporting documentation shall be
maintained in such detail so as to permit tracing transactions from the invoices, to the
accounting records, to the supporting documentation. These records shall be
maintained for a minimum of three (3) years after the acceptance of the final grant
project audit under the Grant Agreement, and shall be subject to examination and/or
audit by the BSCC or designees, state government auditors or designees, or by
federal government auditors or designees.
2) Access to Books and Records
Make such books, records, supporting documentations, and other evidence available
to the BSCC or designee, the State Controller's Office, the Department of General
Services, the Department of Finance, California State Auditor, and their designated
representatives during the course of the project and for a minimum of three (3) years
after acceptance of the final grant project audit. The Subcontractor shall provide
suitable facilities for access, monitoring, inspection, and copying of books and records
related to the grant -funded project.
4. PROJECT ACCESS
Grantee shall ensure that the BSCC, or any authorized representative, will have suitable
access to project activities, sites, staff and documents at all reasonable times during the
grant period including those maintained by subcontractors. Access to program records will
be made available by both the grantee and the subcontractors for a period of three (3)
years following the end of the grant of the project.
5. ACCOUNTING AND AUDIT REQUIREMENTS
A. Grantee agrees that accounting procedures for grant funds received pursuant to this
Grant Agreement shall be in accordance with generally accepted government accounting
principles and practices, and adequate supporting documentation shall be maintained in
such detail as to provide an audit trail. Supporting documentation shall permit the tracing
of transactions from such documents to relevant accounting records, financial reports and
invoices.
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EXHIBIT D: SPECIAL TERMS AND CONDITIONS
B. The BSCC reserves the right to call for a program or financial audit at any time between
the execution of this Grant Agreement and three years following the end of the grant
period. At any time, the BSCC may disallow all or part of the cost of the activity or action
determined to not be in compliance with the terms and conditions of this Grant Agreement
or take other remedies legally available.
6. DEBARMENT, FRAUD, THEFT OR EMBEZZLEMENT
It is the policy of the BSCC to protect grant funds from unreasonable risks of fraudulent,
criminal, or other improper use. As such, the Board will not enter into contracts or provide
reimbursement to grantees that have been:
1. debarred by any federal, state, or local government entities during the period of
debarment; or
2. convicted of fraud, theft, or embezzlement of federal, state, or local government grant
funds for a period of three years following conviction.
Furthermore, the BSCC requires grant recipients to provide an assurance that there has been
no applicable debarment, disqualification, suspension, or removal from a federal, state or
local grant program on the part of the grantee at the time of application and that the grantee
will immediately notify the BSCC should such debarment or conviction occur during the term
of the Grant contract.
BSCC also requires that all grant recipients include, as a condition of award to a subgrantee
or subcontractor, a requirement that the subgrantee or subcontractor will provide the same
assurances to the grant recipient. If a grant recipient wishes to consider a subgrantee or
subcontractor that has been debarred or convicted, the grant recipient must submit a written
request for exception to the BSCC along with supporting documentation.
All Grantees must have on file with the BSCC a completed and signed Certification of
Compliance with BSCC Policies on Debarment, Fraud, Theft and Embezzlement (Required
as Appendix E of the original Proposal Package).
7. MODIFICATIONS
No change or modification in the project will be permitted without prior written approval from
the BSCC. Changes may include modification to project scope, changes to performance
measures, compliance with collection of data elements, and other significant changes in the
budget or program components contained in the Attachment 1: Organized Retail Theft Grant
Program Request for Proposals and Attachment 2: Organized Retail Theft Grant Program
Grant Proposal. Changes shall not be implemented by the project until authorized by the
BSCC.
8. TERMINATION
A. This Grant Agreement may be terminated by the BSCC at any time after grant award and
prior to completion of project upon action or inaction by the Grantee that constitutes a
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material and substantial breach of this Grant Agreement. Such action or inaction includes
but is not limited to:
1) substantial alteration of the scope of the grant project without prior written approval of
the BSCC;
2) refusal or inability to complete the grant project in a manner consistent with
Attachment 1: Organized Retail Theft Grant Program Request for Proposals and
Attachment 2: Organized Retail Theft Grant Program Grant Proposal, or approved
modifications;
3) failure to meet prescribed assurances, commitments, recording, accounting, auditing,
and reporting requirements of the Grant Agreement.
B. Prior to terminating the Grant Agreement under this provision, the BSCC shall provide the
Grantee at least 30 calendar days written notice stating the reasons for termination and
effective date thereof. The Grantee may appeal the termination decision in accordance
with the instructions listed in Exhibit D: Special Terms and Conditions, Number 9.
Settlement of Disputes.
9. SETTLEMENT OF DISPUTES
A. The parties shall deal in good faith and attempt to resolve potential disputes informally. If
the dispute persists, the Grantee shall submit to the BSCC Corrections Planning and
Grant Programs Division Deputy Director a written demand for a final decision regarding
the disposition of any dispute between the parties arising under, related to, or involving
this Grant Agreement. Grantee's written demand shall be fully supported by factual
information. The BSCC Corrections Planning and Grant Programs Division Deputy
Director shall have 30 days after receipt of Grantee's written demand invoking this Section
"Disputes" to render a written decision. If a written decision is not rendered within 30 days
after receipt of the Grantee's demand, it shall be deemed a decision adverse to the
Grantee's contention. If the Grantee is not satisfied with the decision of the BSCC
Corrections Planning and Grant Programs Division Deputy Director, the Grantee may
appeal the decision, in writing, within 15 days of its issuance (or the expiration of the 30 -
day period in the event no decision is rendered), to the BSCC Executive Director, who
shall have 45 days to render a final decision. If the Grantee does not appeal the decision
of the BSCC Corrections Planning and Grant Programs Division Deputy Director, the
decision shall be conclusive and binding regarding the dispute and the Contractor shall
be barred from commencing an action in court, or with the Victims Compensation
Government Claims Board, for failure to exhaust Grantee's administrative remedies.
B. Pending the final resolution of any dispute arising under, related to or involving this Grant
Agreement, Grantee agrees to diligently proceed with the performance of this Grant
Agreement, including the providing of services in accordance with the Grant Agreement.
Grantee's failure to diligently proceed in accordance with the State's instructions
regarding this Grant Agreement shall be considered a material breach of this Grant
Agreement.
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C. Any final decision of the State shall be expressly identified as such, shall be in writing,
and shall be signed by the Executive Director, if an appeal was made. If the Executive
Director fails to render a final decision within 45 days after receipt of the Grantee's appeal
for a final decision, it shall be deemed a final decision adverse to the Grantee's
contentions. The State's final decision shall be conclusive and binding regarding the
dispute unless the Grantee commences an action in a court of competent jurisdiction to
contest such decision within 90 days following the date of the final decision or one (1)
year following the accrual of the cause of action, whichever is later.
D. The dates of decision and appeal in this section may be modified by mutual consent, as
applicable, excepting the time to commence an action in a court of competent jurisdiction.
10. UNION ACTIVITIES
For all agreements, except fixed price contracts of $50,000 or less, the Grantee
acknowledges that applicability of Government Code §§16654 through 16649 to this Grant
Agreement and agrees to the following:
A. No State funds received under the Grant Agreement will be used to assist, promote or
deter union organizing.
B. Grantee will not, for any business conducted under the Grant Agreement, use any State
property to hold meetings with employees or supervisors, if the purpose of such meetings
is to assist, promote or deter union organizing, unless the State property is equally
available to the general public for holding meetings.
C. If Grantee incurs costs or makes expenditures to assist, promote or deter union
organizing, Grantee will maintain records sufficient to show that no reimbursement from
State funds has been sought for these costs, and that Grantee shall provide those records
to the Attorney General upon request.
`IR!&!G11k/*
The parties hereto may waive any of their rights under this Grant Agreement unless such
waiver is contrary to law, provided that any such waiver shall be in writing and signed by the
party making such waiver.
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Standard Agreement
Title City of Palo Alto 07/06/2023
Eric Bulatao Organized Retail Theft id. 41327182
Prevention Grant Program
eric. bulatao@cityofpaloalto.org
Original Submission 07/06/2023
The Organized Retail Theft (ORT) Prevention Grant Program
Application is divided into five (5) sections as identified below:
Background Information Contact Information Program Information
Proposal Narrative and Budget Mandatory Attachments Each section
has a series of questions requiring a response. Applicants will be
prompted to provide written text, select options from a drop down
menu, select options from a multiple choice menu, or upload
attachments. Questions with a red asterisk require responses.
Applicants will not be able to submit the application until all questions
with a red asterisk have been completed. Applicants may reference
the ORT Prevention Grant Program Proposal Instruction Packet for
background information, key dates, rating factors, and other
important information to aid in the completion of the ORT Prevention
Grant Program Application. The ORT Prevention Grant Proposal
Instruction Packet is available on the Board of State and Community
Corrections (BSCC) website. NOTE: Applicants may start and stop
their application but must select "Save Draft" at the bottom of the
application before existing.
SECTION I - This section requests information about the applicant's name,
BACKGROUND location, mailing address, and tax identification number.
INFORMATION
Name of Applicant
(i.e., Police
Department, Sheriff's
Department, or
Probation
Department)
Multi -Agency
Partnerships
Information (if
applicable)
Multi -Agency
Partnerships
Eric Bulatao
Applicants may apply for funding as part of a multi -agency
partnership (two [2] or more agencies). The agencies and
jurisdictions comprising the collaborative application are not required
to be contiguous. One (1) Lead Public Agency must be identified on
behalf of the partnership.
No: This is not a Multi -Agency Partnership Application
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Lead Public Agency All applicants are required to designate a Lea AttachmentA-STD214 y (LPA)
Information to serve as the coordinator for all grant activi Standard Agreement s a
governmental agency with local authority within the applicant's city or
county. The applicant may choose to fill the role of LPA itself or it
may designate a department, agency, or office under its jurisdiction
to serve as the LPA. The role of the LPA is to coordinate with other
local government agency partners and non -governmental
organizations to ensure successful implementation of the grant
program. The LPA is responsible for data collection and
management, invoices, meeting coordination (virtual and/or in -
person), and will serve as the primary point of contact with the BSCC.
Lead Public Agency Palo Alto Police Department
Applicant's Physical 275 Forest Ave
Address
Palo Alto
CA
94301
US
Applicant's Mailing
275 Forest Ave
Address (if different
Palo Alto
than the physical
CA
address)
94301
US
Mailing Address for 275 Forest Ave
Payment Palo Alto
CA
94301
US
Tax Identification 946000389
Number
SECTION II - This section requests contact information for the individuals
CONTACT identified as the Project Director, Financial Officer, Day -to -Day Project
INFORMATION Contact, Day -to -Day Fiscal Contact, and the Authorized Signature.
Project Director Eric
Bulatao
Project Director's Field Services Supervisor
Title with
Agency/Department/Organization
Project Director's 275 Forest Ave
Physical Address Palo Alto
CA
94301
US
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Project Director's eric.bulatao@cityofpaloalto.org Attachment A - STD 214
Email Address Standard Agreement
Project Director's +16503292140
Phone Number
Financial Officer Eric
Jensen
Financial Officer's Management Analyst
Title with
Agency/Department/Organization
Financial Officer's 275 Forest Ave
Physical Address Palo Alto
CA
94301
US
Financial Officer's eric.jensen@cityofpaloaIto.org
Email Address
Financial Officer's +16503292346
Phone Number
Day -To -Day Program David
Contact Lee
Day -To -Day Program Investigation Supervisor
Contact's Title
Day -To -Day Program
Contact's Physical
Address
Day -To -Day Program
Contact's Email
Address
275 Forest Ave
Palo Alto
CA
94301
US
david.lee@cityofpaloalto.org
Day -To -Day Program +16503292140
Contact's Phone
Number
Day -To -Day Fiscal Ruth
Contact Carias Aguilar
Day -To -Day Fiscal Admin Associate
Contact's Title
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Day -To -Day Fiscal
Contact's Physical
Address
Day -To -Day Fiscal
Contact's Email
Address
Day -To -Day Fiscal
Contact's Phone
Number
275 Forest Ave
Palo Alto
CA
94301
uS
Ruth.CariasAguilar@CityofPaloAlto.org
+16503292597
Name of Authorized Andrew
Officer Binder
Authorized Officer's Chief of Police
Title
Authorized Officer's 275 Forest Ave
Physical Address Palo Alto
CA
94301
uS
Authorized Officer's andrew.binder@CityofPaloAlto.org
Email Address
Authorized Officer's +16503292449
Phone Number
Item 4
Attachment A - STD 214
Standard Agreement
Authorized Officer
checked
Assurances
SECTION III -
This section requests a Project Title, Proposal Summary description,
PROGRAM
Program Purpose Area(s) selection, and Scope Funding Category
INFORAMTION
selection.
Project Title Palo Alto Organized Retail Theft and Motor Vehicle Recovery Project
Proposal Summary The proposed project "Palo Alto Organized Retail Theft and Motor
Vehicle Recovery Project" will utilize data driven and field tested
strategies to deter organized retail and vehicle theft, and also arrest
those responsible. The project focuses on two primary components,
targeted ORT operations, and technology modernization. The City of
Palo Alto is requesting staffing costs for 10 hours a day of targeted
ORT operations at key "hot -spot" locations and the installation of
Starchase technology on 25 Palo Alto Police Department Patrol
Vehicles, as well as minor computer equipment, software and
operational costs.
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PROGRAM Applicants must propose activities, strategic AttachmentA-STD214 that
PURPOSE AREAS address the Program Purpose Areas (PPAs) Standard Agreement ages 5
8 in the ORT Prevention Grant Proposal Instruction Packet. A
minimum of one (1) PPA must be selected; applicants are not
required to address all three (3) PPAs. All proposed activities,
strategies, or programs must have a link to the ORT Prevention
Grant Program as described in the authorizing legislation and the
ORT Prevention Grant Proposal Instruction Packet.
Program Purpose PPA 1: Organized Retail Theft
Areas (PPAs): PPA 2: Motor Vehicle or Motor Vehicle Accessory Theft
Funding Category Applicants may apply for funding in a Medium Scope OR Large Scope
Information Category. The maximum an applicant may apply for is up to
$6,125,000 in the Medium Scope category OR up to $15,650,000 in
the Large Scope category. Applicants may apply for any dollar
amount up to and including the maximum grant amount identified in
each category. Multi -agency partnerships (determined as Medium
Scope OR Large Scope) may apply for up to the maximum grant
award in that category, multiplied by the number of partnering eligible
applicants. For Example: Four (4) eligible applicants in the Medium
Scope category may submit one (1) application for up to $24,500,000
o $6,125,000 (Medium Scope Max) x 4 (# of Agencies) = $24,500,000
Two (2) eligible applicants in the Large Scope category may submit
one (1) application for up to $31,300,000 o $15,650,000 (Large Scope
Max x 2 (# of Agencies) = $31,300,000 Please reference pages 10-12
in the ORT Prevention Grant Proposal Instruction Packet for
additional information.
Funding Category Medium Scope (Up to $6,125,000)
SECTION IV - This section requests responses to the Rating Factors identified in
PROPOSAL the the ORT Prevention Grant Program Application Instruction
NARRATIVE AND Packet.
BUDGET
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Proposal Narrative The Proposal Narrative must address the ProLAttachmentA-STD 214 ct
Instructions Description, Project Organizational Capacity adard Agreement n, and
Project Evaluation and Monitoring Rating Factors as described in the
ORT Prevention Grant Instruction Packet (refer to pages 20-24). A
separate narrative response is required for each Rating Factor as
described below: The Project Need narrative may not may not exceed
6,711 total characters (includes punctuation, numbers, spacing and
any text). In Microsoft Word, this is approximately three (3) pages in
Arial 12 -point font with one -inch margins on all four (4) sides and at
1.5 -line spacing. The Project Description narrative may not may not
exceed 11,185 total characters (includes punctuation, numbers,
spacing and any text). In Microsoft Word, this is approximately five
(5) pages in Arial 12 -point font with one -inch margins on all four (4)
sides and at 1.5 -line spacing. The Project Organizational Capacity
and Coordination narrative may not may not exceed 4,474 total
characters (includes punctuation, numbers, spacing and any text). In
Microsoft Word, this is approximately two (2) pages in Arial 12 -point
font with one -inch margins on all four (4) sides and at 1.5 -line
spacing. The Project Evaluation and Monitoring narrative may not
may not exceed 4,474 total characters (includes punctuation,
numbers, spacing and any text). In Microsoft Word, this is
approximately two (2) pages in Arial 12 -point font with one -inch
margins on all four (4) sides and at 1.5 -line spacing. A character
counter is automatically enabled that shows the number of
characters used and the remaining number of characters before the
limit for each response is met. If the character limit is exceeded, a red
prompt will appear with the message "You have exceeded the
character limit". Applicants will be prohibited from submitting the
ORT Prevention Grant Program Application until they comply with the
character limit requirements. NOTE: It is up to the applicant to
determine how to use the total word limit in addressing each section,
however as a guide, the percent of total point value for each section
is provided in the ORT Prevention Grant Proposal Instruction Packet
(refer to page 15).
Project Need The City of Palo Alto is located on the Peninsula in Santa Clara
County and is bisected by Highway 101, Interstate 280 and El Camino
Real (CA State Route 82). With its close proximity to multiple major
highways and abundance of retail opportunities, the City of Palo Alto
has been a prime target for organized retail crime and theft of
vehicles and vehicle parts. The below numbers reflect the value of
property loss over the course of the past five years. These losses
are directly from cases originating from the Stanford Shopping
Center (SSC) and the Palo Alto downtown corridor. The source of this
information is based on reported loss to Palo Alto Police Department
(PAPD) that is extrapolated from the police department's case
management system.
• Stolen property loss 2018 - $886,419
• Stolen property loss 2019 - $1,305,483
• Stolen property loss 2020 - $851.246
• Stolen property loss 2021 - $1,143,656.46
• Stolen property loss 2022 - $1,532,330.99
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• Average Yearly Total = $1,143,827.09 Attachment A -STD 214
The average yearly total of organized retail th Standard Agreement 7 dollars,
which has a massive impact in a city with a population of roughly
67,000. The data shows that organized retail theft continues to rise
year on year, with the exception of 2020 during the height of the
COVID-19 pandemic, with stolen property loss reaching an all time
high last year of over $1.5M. This data only represents reported
losses, many retailers are beginning to stop reporting all losses due
to the cost of reporting and filing paperwork, and the numbers
continue to climb.
The below numbers reflect the calls for service from the downtown
corridor and Stanford Shopping Center (SSC) alone. This information
is sourced directly from the police department's Computer Aid
Dispatch (CAD) log that records all information reported to police.
These calls for service reflect the heavy activity and reports to police
over a 5 -year span.
• 2018 — 1,680 calls for service
• 2019 — 1,697 calls for service
• 2020 — 1,794 calls for service
• 2021 — 1,570 calls for service
• 2022 — 1,960 calls for service
• Average Yearly Total = 1,740
The average yearly total calls for service from the two identified "hot -
spot" ORT locations of Downtown Palo Alto and the Stanford
Shopping Center (SSC) total 1,740 calls, or nearly 5 calls for services
related to organized retail theft a day.
From 2019-2021, the Palo Alto Police Department periodically had an
officer assigned to the Stanford Shopping Center and downtown
corridor, for the specific purpose of combatting organized retail
crime. Based on values of stolen property extrapolated from the
department's case management system, in 2018 there was
$886,419.00 loss in property from downtown and SSC. In 2019, there
was $1,305,483.00 loss in stolen property. During most of the months
in 2020, Palo Alto PD had an officer assigned to downtown and SSC
on a more routine basis. The property loss for 2020 was $851,246.00.
The deployment of officers ended in early 2021, and the property loss
was $1,143,656.46. In 2022, the property loss was $1,532,330.99.
Based on the overall value of property loss over the last four years, it
is evident there was an increase in the loss of retailers at SSC and
downtown due to organized retail crime. Also noted, that there was a
34% reduction in loss from 2019 to the loss in 2020, when officers
were permanently assigned to downtown and SSC. Within a year of
canceling the detail in 2021, there was a 25% increase in loss. The
loss increased again by 25% in 2022, when no assigned officers were
present. This is quantitative evidence that having a dedicated officer
assigned to the SSC and the downtown corridor can decrease overall
loss to retailers.
While considering inflation and price increases, the calls for service
were examined over the 5 -year period. The most hours officers were
deployed at the SSC and downtown was for 5 months in 2021. During
that time, there was a 12% decrease in the calls for service/cases at
both locations. Further proving the need to have officers
permanently deployed at both locations to decrease the re orted
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thefts and calls to police. This shows the effe AttachmentA-ST 2214 e
proposed project and why the bulk of this gra Standard Agreement equests
funding for staff time to expand upon this data driven approach.
The Stanford Shopping Center is 1,347,935 square feet and located
at the most northern end of the city. The mall is open air and
accessible by multiple freeways. The site is incredibly hard to monitor
with one officer, and current staffing and calls for service do not
allow for the mall to be monitored on a consistent basis. The mall
consists of high -end stores that no other mall in the region has,
making it a prime target for ORT. It is predicted that with the closure
of other malls in the Bay Area, organized retail crime will increase at
the Stanford Shopping Center.
In a 4 -year review of stolen vehicle investigations by PAPD, less than
50% of vehicles were recovered. Factors that contribute to the low
recovery rate include PAPD pursuit policies, that forbid the vehicular
pursuit of stolen vehicles, and lack of early detection devices that
can identify stolen vehicles (i.e. Automated License Plate Readers).
In the last year, the Palo Alto Police Department has acquired a patrol
vehicle equipped with automated license plate readers cameras, the
City of Palo Alto also installed license plate recognition cameras
(ALPRs) at various locations in the throughout the City. This
technology has allowed PAPD officers to quickly detect stolen
vehicles, but there are few tools in place to recover the stolen vehicle
while still in the City of Palo Alto's jurisdiction. This grant project is
requesting funding for StarChase technology to be installed on 25
PAPD patrol vehicles, which will allow officers to safely locate a
vehicle and deploy a puck from the patrol vehicle to the stolen
vehicle. The puck is equipped with GPS tracking and will continue to
track the stolen vehicle even if it flees, thus allowing officers a safer
way to recover the vehicle for the owner, without putting the public at
risk.
There is a significant disparity of stolen vehicles recovered by
outside agencies other than Palo Alto PD. The Palo Alto Police
Departments estimates that through the installation of StarChase
technology in 25 vehicles PAPD can recover roughly 10% more
stolen vehicles a year.
Project Description The proposed project "Palo Alto Organized Retail Theft and Motor
Vehicle Recovery Project" will utilize data driven and field tested
strategies to deter organized retail and vehicle theft, and also arrest
those responsible. The project focuses on two primary components,
targeted ORT operations, and technology modernization through
StarChase. The City of Palo Alto is requesting $4,732,705 in staffing
costs for 10 hours a day of targeted ORT operations at key "hot -
spot" locations by teams of 3 sworn officers. The project also
includes a request for $350,693 for the installation of StarChase
technology on 25 Palo Alto Police Department Patrol Vehicles and the
corresponding training and software for the three year grant period.
The proposed project will include quarterly meetings with key PAPD
personnel to review the ongoing implementation and success of the
targeted ORT operations and if necessary make tweaks to the hours
and location of deployment of officers to be reactive to current theft
conditions and ensure effectiveness of the project.
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One of the two "hot -spot" locations that will bj Attachment A -STD 214 rgeted
ORT operations is the Stanford Shopping Ce& Standard Agreement 2019-
2021, the Palo Alto Police Department periodically had an officer
assigned to the Stanford Shopping Center and downtown corridor,
for the specific purpose of combatting organized retail crime. Based
on values of stolen property extrapolated from the department's
case management system, in 2018 there was $886,419.00 loss in
property from downtown and SSC. In 2019, there was $1,305,483.00
loss in stolen property. During most of the months in 2020, Palo Alto
PD had an officer assigned to downtown and SSC on a more routine
basis. The property loss for 2020 was $851,246.00. The deployment
of officers ended in early 2021, and the property loss was
$1,143,656.46. In 2022, the property loss was $1,532,330.99. Based
on the overall value of property loss over the last four years, it is
evident there was an increase in the loss of retailers at SSC and
downtown due to organized retail crime. Also noted, that there was a
34% reduction in loss from 2019 to the loss in 2020, when officers
were permanently assigned to downtown and SSC. Within a year of
canceling the detail in 2021, there was a 25% increase in loss. The
loss increased again by 25% in 2022, when no assigned officers were
present. This is quantitative evidence that having a dedicated officer
assigned to the SSC and the downtown corridor can decrease overall
loss to retailers.
While considering inflation and price increases, the calls for service
were examined over the 5 -year period. The most hours officers were
deployed at the SSC and downtown was for 5 months in 2021. During
that time, there was a 12% decrease in the calls for service/cases at
both locations. Further proving the need to have officers
permanently deployed at both locations to decrease the reported
thefts and calls to police. This shows the effectiveness of the
proposed project and why the bulk of this grant application requests
funding for staff time to expand upon this data driven approach.
The SCC is 1,347,935 square feet and located at the most northern
end of the city. The mall is open air and accessible by multiple
freeways. The site is incredibly hard to monitor with one officer, and
current staffing and calls for service do not allow for the mall to be
monitored on a consistent basis. The mall consists of high -end
stores that no other mall in the region has, making it a prime target
for ORT. It is predicted that with the closure of other malls in the Bay
Area, organized retail crime will increase at the Stanford Shopping
Center.
Given the data resulting from previous PAPD ORT operations, the
utilization of three officers projects that ORT can be reduced at
increments of 15% per year. The project proposes to have team of 3
sworn officers rotating between the two "hot -spot" locations for 10
hours a day, for the entire three year grant period and for 60 days of
November and December 2023. This would total 1,155 days of
targeted ORT operations. Counting three officers for 10 hours a day
for the 1,155 days it would total roughly 34,650 individual hours of
sworn officer time dedicated to ORT operations. During the grant
performance period, officers will be a visual deterrent in vehicles and
on foot. They will collaborate with retailers, loss prevention, and mall
security deterring organized retail crime. They will respond to
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suspicious activity, conduct both uniformed AttachmentA-STD214 s
operations to apprehend suspects of organiz Standard Agreement fficers
assigned to this detail will conduct quarterly meetings that will
consist of the dissemination of intelligence bulletins on retail thieves
that have occurred both locally and regionally. Collaborative
meetings will discuss new and evolving tactics that retail thieves are
doing. Training on this information will allow for retailers to better
identify theft tactics. In 3 years, the collaboration will allow for
retailers and mall security to better act as a deterrent for retail theft
that will continue the decrease in thefts.
In a 4 -year review of stolen vehicle investigations by PAPD, less than
50% of vehicles were recovered. Factors that contribute to the low
recovery rate include PAPD pursuit policies, that forbid the vehicular
pursuit of stolen vehicles, and lack of early detection devices that
can identify stolen vehicles (i.e. Automated License Plate Readers).
In the last year, the Palo Alto Police Department has acquired a patrol
vehicle equipped with automated license plate readers cameras, the
City of Palo Alto also installed license plate recognition cameras
(ALPRs) at various locations in the throughout the City. This
technology has allowed PAPD officers to quickly detect stolen
vehicles, but there are few tools in place to recover the stolen vehicle
while still in the City of Palo Alto's jurisdiction. This grant project is
requesting funding for StarChase technology to be installed on 25
PAPD patrol vehicles, which will allow officers to safely locate a
vehicle and deploy a puck from the patrol vehicle to the stolen
vehicle. The puck is equipped with GPS tracking and will continue to
track the stolen vehicle even if it flees, thus allowing officers a safer
way to recover the vehicle for the owner, without putting the public at
risk.
The below numbers reflect motor vehicle theft investigations by Palo
Alto PD. There is a significant disparity of stolen vehicles recovered
by outside agencies other than Palo Alto PD. The data covers 2018-
2021. The source of this information is based on police reports that
were obtained from the police department's case management
system.
2018
• Recovered by PAPD 36
• Recovered for PAPD 73
Total Stolen Vehicles Recovered: 109
2019
• Recovered by PAPD 35
• Recovered for PAPD 73
Total Stolen Vehicles Recovered: 108
2020
• Recovered by PAPD 43
• Recovered for PAPD 88
Total Stolen Vehicles Recovered: 131
2021
• Recovered by PAPD 27
• Recovered for PAPD 56
Total Stolen Vehicles Recovered: 83
High -risk vehicle events such as pursuits are a constant public
safety challenge. StarChase Technology addresses this challenge
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with proven tools that reduce risk to life and i AttachmentA-STD214 hase
technology provides law enforcement with thd Standard Agreement track,
and safely apprehend a suspect without the need to engage in a
deadly high speed pursuit. StarChase law enforcement partners have
proven they gain valuable time to assess, organize, and effect a safe
arrest while avoiding the need for deadly pursuit. With over 10,000
tags deployed, lives saved, and millions of dollars in recovered
assets, our technology is proving to be a valuable tool towards
increased community safety. The Palo Alto Police Departments
estimates that through the installation of StarChase technology in 25
vehicles PAPD can recover roughly 10% more stolen vehicles a year.
The proposed project includes training for all PAPD sworn officers in
driving and use of the system to ensure the highest rates of
success.
The proposed project will also include two additional computer work
stations, including monitors and necessary software, to aid in the
implementation of the grant project and required
evaluation/reporting.
The City of Palo Alto is committed to covering any ongoing costs
associated with the StarChase technology beyond the grant
performance period, including by seeking additional grant funding if
necessary. Additionally, after the project evaluation is complete and
the increased enforcement efforts have shown their value, the City
will aim to financially support continued operations as needed.
If the grant request for officer overtime, StarChase technology and
software is approved, it is assured that the City, through the Palo Alto
Police Department, will be able to reduce instances of organized retail
theft and vehicle recovery. This will be completed via ORT
operations, increased surveillance, and a known increase in PAPD
presence and enforcement. This will deter and prevent instances of
organized theft and vehicle theft from occurring in the first place and
will also allow for a more thorough investigation when instances do
occur.
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Project
Both the City of Palo Alto and the Palo Alto P AttachmentA-STD214 nt have
Organizational
the capacity to successfully execute this comJ. Standard Agreement oject.
Capacity and
PAPD has already obtained quotes for the identified equipment, and
Coordination
will follow the City's formal bid process to procure the equipment.
Furthermore, all officers involved in the overtime activities (additional
retail/vehicle theft enforcement, undercover operations,
investigation, etc.) have experience in this field.
Personnel selected to work the retail / vehicle theft grant operations
will primarily consist of individuals who are currently detectives or
have previous surveillance or theft detection experience. These
individuals have training in undercover and mobile surveillance
tactics. The Department's current Property Crime Detectives have
strong relationships with loss prevention personnel from many of the
retail establishments at the Stanford Shopping Center (SSC) and the
Palo Alto downtown corridor. They work with these retail loss
prevention officers and store managers on a regular basis to obtain
statements, gather evidence, and view store surveillance footage.
Detective personnel also work with these retail establishments to
organize security inspections and provide recommendations for theft
prevention. These activities will continue but at an increased capacity
if funding from the Organized Retail Theft Prevention grant program
is received.
Additionally, personnel working this assignment will be managed by
an Investigative Lieutenant who has experience with surveillance
tactics and theft investigations. The Palo Alto Police Department's
Crime Analyst will work in conjunction with this team to provide
current statistics and data on retail, vehicle and vehicle part thefts
occurring within the city. The Crime Analyst will provide timely and
accurate data to help direct resources and identify areas in which
surveillance equipment should be deployed.
The day-to-day operation will be overseen by the Investigative
Supervisor in conjunction with the on -duty Patrol Supervisor. The
Investigative Supervisor or designee will disseminate daily updates
on trends, identified suspects/vehicles, and special requests from
retailers that are organized retail theft related. The Investigative
Supervisor or designee will handle the intake of information from
retailers and disseminate it accordingly. Every quarter, the
Investigative Supervisor or designee will review the data and ensure
the coverage is meeting the needs to be successful.
A department Crime Analyst will export data and provide quarterly
reports during the period of the grant. The grant is outside the
normal duties of the crime analyst so overtime will have to be used.
Each quarter, it takes approximately 4 -hours to review all the reports
and associated activities related to the grant.
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4
Project Evaluation The Palo Alto Police Department will track sp A -STD 214 s for the
and Monitoring target project areas and compare those to crigreement to the
implementation of the project. These crime rates will focus on reports
of shoplifting, vehicle theft, theft of motor vehicle parts, and robbery.
PAPD already tracks this data and thus will have no difficulty in
continuing to do so to ensure that the project is showing success.
The project will utilize data over the performance period of the grant
including total stolen property loss and calls for service in the
targeted "hot -spot" areas and compare this data from the
performance period of the grant to previous years to measure
programs effectiveness. It is the intention that with the increased
presence of PAPD officers, calls for service relating to shoplifting or
theft will decrease over the grant period. Likewise, PAPD will also
track how many retail theft or motor vehicle theft investigations are
closed during the grant period, and in how many of those involved
the targeted daily ORT operations or StarChase systems. Evaluations
will also track the number and type of enforcement and "sting"
operations in comparison to the number of reports of retail and
vehicle thefts. It is the expectation that an increase in operations or
other law enforcement presence in certain locations will correlate to a
reduction in reported instances of retail theft or motor vehicle theft in
those same areas.
Project monitoring and evaluation will also include conversations
with retail managers and property owners to ensure that police
operations are not negatively impacting retail operations. This
communication will provide feedback to the police department on
how efforts can be improved, and will keep retailers apprised of the
department's efforts to deter retail theft.
As previously mentioned, the PAPD Crime Analyst will collect and
analyze the latest retail, vehicle, and vehicle parts theft in the City.
This real-time analysis will help the Department and the City measure
the success of the project, and make adjustments or pivot as
needed. This will also ensure the Department and the City can easily
comply with all of the reporting requirements associated with a grant
award.
Budget Instructions Applicants are required to submit a Proposal Budget and Budget
Narrative (Budget Attachment). Upon submission the Budget
Attachment will become Section 5: Budget (Budget Tables &
Narrative) making up part of the official proposal. The Budget
Attachment must be filled out completely and accurately. Applicants
are solely responsible for the accuracy and completeness of the
information entered in the Proposal Budget and Budget Narrative.
The Proposal Budget must cover the entire grant period. For
additional guidance related to grant budgets, refer to the BSCC Grant
Administration Guide. The Budget Attachment is provided as a
stand-alone document on the BSCC website.
Budget Attachment
Palo_Alto_ORT-Grant-Program-Budget-Attachment-Final.xlsx
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SECTION V - This section list the attachments that are reqL Attachment A -STD 214 e of
ATTACHMENTS submission, unless otherwise noted. Project Standard Agreement endix B)
- Mandatory Grantee Assurance for Non -Governmental Organizations
(Appendix D) - Mandatory Local Impact Letter(s) (Appendix E) -
Mandatory Letter(s) of Commitment (Appendix F) - If Applicable
Policies Limiting Racial Bias - Refer to page 9 of the Proposal
Instruction Packet - Mandatory Policies on Surveillance Technology -
Refer to page 9 of the Proposal Instruction Packet - If Applicable
Certification of Compliance with BSCC Policies on Debarment, Fraud,
Theft, and Embezzlement (Appendix G) - Mandatory Governing Board
Resolution (Appendix H) - Optional
Project Work Plan (Appendix B)
Pa lo_Alto_Project-Work-Plan-ORT.docx
Grantee Assurance for Non -Governmental Organizations (Appendix D)
03._Grantee-Assurance-for-Non-Governmental-Organizations-ORT_Signed.pdf
Local Impact Letter(s) (Appendix E)
Letter of Intent_-_PAPD_Orgainzed_Retail_Grant_Signed.pdf
PAPD_Letter of Support.pdf
SSC_Letter of Support_PAPD_ORC_Grant.pdf
Letter ofSupport_-_Chamber of Commerce.pdf
Letter(s) of
Commitment,
(Appendix F)
Policies Limiting Racial Bias
PAPD_Bias-Based_Policing.pdf
Policies on Surveillance Technology
PAPD_Public_Safety_Video_Surye illance_System.pdf
Certification of Compliance with BSCC Policies on Debarment, Fraud, Theft, and Embezzlement
(Appendix G)
08._Certification-of-Compliance-with-BSCC-Policies-on-Debarment_-Fraud_-Theft_-and-
Embezzlement-ORT_PAPD_Signed.pdf
OPTIONAL: n/a
Governing Board
Resolution (Appendix
H)
OPTIONAL: ► lid
Bibliography
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CONFIDENTIALITY All documents submitted as a part of the Org AttachmentA-STD214 heft
NOTICE: Prevention Grant Program proposal are publi Standard Agreement nd may
be subject to a request pursuant to the California Public Records Act.
The BSCC cannot ensure the confidentiality of any information
submitted in or with this proposal. (Gov. Code, § 6250 et seq.)
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Attachment A - STD 214 Standard
Agreement
Applicants must complete a Project Work Plan. This Project Work Plan identifies measurable goals and objectives, process
and outcome measures, activities and services, responsible parties for those activities and services, data sources and
estimated timelines. Completed plans should (1) identify the project's top goals and objectives; (2) identify how the goal(s) will
be achieved in terms of the activities, responsible staff/partners, and start and end dates, process and outcome measures; and
(3) provide goals and objectives with a clear relationship to the need and intent of the grant. As this grant term is for three (3)
years, the Project Work Plan must attempt to identify activities/services and estimate timelines for the entire grant term. A
minimum of one goal and corresponding objectives, process measures, etc. must be identified.
Applicants must use the Project Work Plan provided below. You will be prompted to upload this document to the
BSCC-Submittable Application.
(1) Goal:
> Increase Apprehension of Organized Retail or Vehicle Theft Suspects and Vehicles
Objectives (A., B., etc.)
A. Enhance the police department's ability to identify suspects and vehicles through the use of StarChase
technology;
B. Utilize targeted organized retail theft and vehicle theft operations at hot -spot locations to deter theft or increase
the likelihood of immediate apprehension of suspects engaged in organized retail theft or vehicle theft;
Process Measures and
Palo Alto PD will be able to measure success of this goal by tracking the number of reported instances of organized retail
Outcome Measures:
or vehicle theft in the City as well as the number of suspects apprehended/cases closed and vehicles recovered and
compare that with data prior to the start of the grant performance period.
Project activities that support the identified goal and objectives:
Responsible staff/partners
Timeline
Start Date
End Date
• Install StarChase to aid officers in the apprehension of
Palo Alto Police Department
November 1, 2023
December 31, 2026
organized retail theft or vehicle theft suspects.
• Conduct daily targeted organized retail theft and vehicle
theft operations.
Organized Retail Theft Prevention Grant Program
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Attachment A - STD 214 Standard
Agreement
List data and sources to be used to measure outcomes: PAPD will track the success rate of closed investigations, total losses from stolen property,
vehicles recovered as well as the number of cases in which evidence or information from operations and StarChase was utilized.
(2) Goal:
Reduce Instances of Calls for Service and Reported Organized Retail Theft and Vehicle Theft in the City
Objectives (A., B., etc.)
A. Utilize targeted organized retail theft and vehicle theft operations at hot -spot locations to deter theft or increase
the likelihood of immediate apprehension of suspects engaged in organized retail theft or vehicle theft;
B. Work with the City of Palo Alto and other potential partners to engage in a public information campaign to publicize
the grant award and subsequent law enforcement activities aimed at reducing instances of reported organized
retail theft and vehicle theft in Palo Alto;
Process Measures and
Palo Alto PD will be able to measure success of this goal by tracking the number of calls for service regarding instances
Outcome Measures:
of organized retail or vehicle theft in the City and compare that with data prior to the start of the grant performance period.
Project activities that support the identified goal and objectives:
Responsible staff/partners
Timeline
Start Date
End Date
• Conduct daily targeted organized retail theft and vehicle
Palo Alto Police Department
November 1, 2023
December 31, 2026
theft operations.
• Issue press releases, work with local media outlets and
utilize social media to engage in a public information
campaign to publicize the grant award and subsequent law
enforcement activities aimed at reducing instances of
reported organized retail theft and vehicle theft in Palo Alto.
List data and sources to be used to measure outcomes: PAPD will track the number of calls for service for suspected and actual retail and motor
vehicle theft to ensure that the number of calls is decreasing and the project is successful. PAPD will also monitor social media and other outlets
that suspects use for planning and communication regarding ORT to see if the public information campaign is having an impact on potential theft.
Organized Retail Theft Prevention Grant Program
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�,C
CALIF I
CPGP
Name of Applicant: City of Palo Alto Police Department
(i.e., County Sheriffs Office, County Probation Department, or City Police Department)
Attachment A - STD 214
Standard Aereement
44 -Month Budget: October 1, 2023 to June 1, 2027
Note: Rows 7-16 will auto -populate based on the information entered in the budget line items (Salaries and Benefits, Services and Supplies, etc.)
1. Salaries & Benefits
$4,732,705.00
2. Services and Supplies
$4,000.00
3. Professional Services or Public Agencies
$0.00
4. Non -Governmental Organization (NGO) Subcontracts
$0.00
5. Data Collection and Evaluation
$79,414.00
6. Equipment/Fixed Assets
$329,515.00
7. Financial Audit (Up to $25,000)
$5,885.00
8. Other (Travel, Training, etc.)
$25,293.00
9. Indirect Costs
$0.00
TOTAL
$5,176,812.00
Description of Salaries & Benefits
(% FTE or Hourly Rate) & Benefits
Total
3 Officers for Targeted ORT Operations
Included in Salary & Benefit Narrative Below
$4,732,705.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTAL
$4,732,705.00
oTOP STEP OFFICER OT = $124.95
oTOP STEP AGENT OT = $134.98
oTOP STEP SERGEANT OT = $143.79
oNIGHT DIFFERENTIAL 5% 6PM — 8AM
oAVERAGE OT(Ofc/Agt'Sgt) = $134.57 X 7 hours Day = $941.99'
134.57 x 5% (night differential) =141.29 x 3 hours Night = $423.87
423.87 (night pay OT) + 941.99 (day pay 01) = $1365.86
'Effective July 2024 with pay raise.
0$1,365.86 X 3 Officers = $4,097.58 (Daily costs)
o5 155 (Days of service for 3 -year period) x 4,097.58 = $4,732,704.90 = COST FOR STAFFING 3 OFFICERS ON OT FOR 10 HOURS A DAY PER OFFICER, FOR 3 YEARS (2425', 26) AND 60 DAYS
Description of Services or Supplies
Calculation for Expenditure
Total
Computer Workstation
$1,300 Workstation x 2
$2,600.00
Computer Monitor
$300 Computer Monitor x 4
$1,200.00
Office Supplies
Office Supplies Printer Ink, Paper, Etc.
$200.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTAL $4,000.00
Setup substation with capabilities to access case management system, write reports, and research information. The location is already set, but no computers are in place. By allowing the two
workstations, officers assigned to this detail can remain in the field while conducting computer searches for investigative follow up. The Technical Services Division Director in conjunction with I. T
estimated the cost for two computer workstations below:
lWorkstatfon: $2,600 ($1,300 each)
lM'onifor. $1200 ($300 each)
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Attachment A - STD 214
Calculation for Expenditure Standard Agreement Total
$0.00
$0.00
Description of Professional Service(s)
N/A
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTAL
$0.00
N/A
Description of Non -Governmental Organization
(NGO) Subcontracts
Calculation for Expense
Total
N/A
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTALS
$0.00
N/A
Description of Data Collection and Evaluation
Calculation for Expense
Total
Crime Analyst Quarterly Reporting
$367.84 (4 hours of OT) per quarter x 12 (3 years of reports) _ $4,414.08
$4,414.00
Development of Evaluation Plan and Reporting
One Time Required $75,000 Set Aside
$75,000.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTALS
$79,414.00
A PAPD department Crime Analyst will export data and provide quarterly reports during the period of the grant. The grant is outside the normal duties of the crime analyst so overtime will have to be used.
Each quarter, it takes approximately 4 -hours to review all the reports and associated activities related to the grant. As required by the grant guidelines $75,000 has been set aside for the development of
an evaluation plan due by April 2024. In the event that not all $75,000 is required to develop this plan, PAPD will either return funding or increase the scope of the grant through additional staff time for
operations.
Description of EquipmentlFixed Assets Calculation for Expense Total
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Attachment A - STD 214
Standard Agreement
Starchase Equipment Starchase Equipment, 3 -year warranty, taxes, installation - $13,180.60 per vehicle x 25 vehicles ,515.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTALS
$329,515.00
High -risk vehicle events such as pursuits are a constant public safety challenge. StarChase Technology addresses this challenge with proven tools that reduce risk to life and property. Our technology
provides law enforcement with the ability to tag, track, and safely apprehend a suspect without the need to engage in a deadly high speed pursuit.
StarChase law enforcement partners have proven they gain valuable time to assess, organize, and effect a safe arrest while avoiding the need for deadly pursuit. With over 10,000 tags deployed, lives
saved, and millions of dollars in recovered assets, our technology is proving to be a valuable tool towards increased community safety.
Description
Calculation for Expense
Total
Financial Audit
Financial Audit Cost
$5,885.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTAL
$5,885.00
The City of Palo contracts with internal financial auditors that will review all use of funds during the grant program. PAPD will make available all documentation/receipts/invoices to the auditor(s). An
agreement with this office of is already used/retained by the City of Palo Alto.
Description
Calculation for Expense
Total
Starchase Trainin 9
3 Driving Instructors at 10 hours Overtime = $4097.58, THREE 10 -hours sessions to train the entire
department = $12,292.74, Room rentals = $3000
$15,293.00
Quarterly Internal Training
Costs for Room Rentals, Projectors, Flyers, Food, Unforseen Equipment Costs for Three Years
$10,000.00
$0.00
$0.00
$0.00
$0.00
TOTAL
$25,293.00
•
TRAINING
03Driving Instructors at 10 hours Overtime = $4097.58
THREE 10 -hours sessions to train the entire department $12,292.74
Equipment/Room rentals = $3000
•TTOTAL $15,292.74
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For this grant program, indirect costs may be charged using only one of the two options below:
Attachment A - STD 214
Total
1) Indirect costs not to exceed 10 percent (10%) of the total grant award. Applicable if the organization does not have a
Standard Agreement
$0
federally approved indirect cost rate.
If using Option 1) grant funds allocated to Indirect Costs may not exceed:
$0
2) Indirect costs not to exceed 20 percent (20%) of the total grant award. Applicable if the organization has a federally approved
$0
$0
indirect cost rate. Amount claimed may not exceed the organization's federally approved indirect cost rate.
If using Option 2) grant funds allocated to Indirect Costs may not exceed:
$0
Please see instructions tab for additional information regarding Indirect Costs. If the amount
exceeds the maximum allowed and/or turns red, please adjust it to not exceed the line -item TOTAL
$0
$0
noted.
Enter narrative here. You may expand cell height if needed. If using a federally approved indirect cost rate, please include the rate in the narrative.
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CITY OF
PALO
ALTO
CB1-BFB9-4140-936E-2AAD0EF1 FEBB
PALO ALTO POLICE DEPARTMENT
275 Forest Avenue
Palo Alto, CA 94301
650.329.2406
June 29, 2023
Board of State and Community Corrections (BSCC)
Organized Retail Theft Prevention Program
2590 Venture Oaks Way, Suite 200
Sacramento, CA 95833
Item 4
Attachment A - STD 214
Standard Agreement
Re: City of Palo Alto Organized Retail Theft (ORT) Prevention Grant: Letter of Intent
To Whom It May Concern,
I am writing on behalf of the City of Palo Alto and Palo Alto Police Department regarding the City of Palo
Alto's Organized Retail Theft (ORT) Prevention grant application to help eliminate organized retail theft
and motor vehicle theft to protect our community members and businesses.
If funded, the project would mitigate these issues by:
• Installation of new video surveillance technology and software
• Installation of Starchase technology and equipment
• Increased staff time for retail and auto theft operations
As the Lead Public Agency for this application, we have determined that the proposed project will not
impact any other agency. The project will take place entirely on public property within the Lead Public
Agency's jurisdiction.
Sincerely,
Eric Bulatao
Sergeant — Field Services Division
Palo Alto Police Department
CITY OF PALO AL Item 4: Staff Report P . 44
P Pg. Packet Pg. 238 of 371
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Item 4
Attachment A - STD 214
Standard Agreement
June 27, 2023
Board of State and Community Corrections (BSCC)
Organized Retail Theft Prevention Program
2590 Venture Oaks Way, Suite 200
Sacramento, CA 95833
Re: City of Palo Alto Organized Retail Theft Prevention Grant: Letter of Support
To Whom It May Concern,
I am writing on behalf of the Palo Alto Chamber of Commerce in support of the City of Palo Alto's
Organized Retail Theft Prevention grant application to help eliminate organized retail theft and
motor vehicle theft to protect our community members and businesses.
The City of Palo Alto and surrounding areas have experienced an uptick in organized retail theft
over the past several years, and auto theft remains an ongoing challenge. In order to increase
the Palo Alto Police Department's (PAPD) ability to meet these challenges, we strongly support
their grant application for necessary equipment to provide real-time information to their officers,
as well as funding for expanded retail and auto theft operations. These resources will bolster
PAPD's ability to respond to instances of organized retail theft and motor vehicle theft and to
coordinate with surrounding jurisdictions for the betterment of the overall region.
If funded, the project would mitigate these issues by:
• Installation of Starchase technology and equipment in PAPD vehicles
• Increased staff time for retail and auto theft operations
We look forward to the opportunity that this grant award would provide to protect our community
members and businesses.
\J' Ire
Charlie Weidanz
President / CEO
Palo Alto Chamber of Commerce
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Item 4
Attachment A - STD 214
County of Santa Clara
Office of the District Attorney
County Government Center, West Wing
70 West Hedding Street
San Jose, California 951 10
(408) 299-7400
www.santaclara-da.org
Jeffrey Rosen
District Attorney
June 27, 2023
Board of State and Community Corrections
2590 Venture Oaks Way, Suite 200
Sacramento, CA 95833
RE: Organized Retail Theft Prevention Grant Program — Letter of Commitment
StandardLJJ
Agreement �G r0
r.
The Santa Clara County District Attorney's Office (SCCDAO) supports the City of Palo Alto's Organized
Retail Theft Prevention grant application to help eliminate organized retail theft and motor vehicle theft to
protect our community members and businesses.
The City of Palo Alto and surrounding areas have experienced an uptick in organized retail theft over the past
several years, and auto theft remains an ongoing challenge. In order to increase the Palo Alto Police
Department's (PAPD) ability to meet these challenges, we strongly support their grant application for necessary
equipment to provide real-time information to their officers and funding for expanded retail and auto theft
operations. These resources will bolster PAPD's ability to respond to organized retail and motor vehicle theft
instances and coordinate with surrounding jurisdictions to improve the overall region. Better investigations
equate to better prosecutions and, ultimately, accountability.
If funded, the project would mitigate these issues by:
• Installation of Starchase technology and equipment in PAPD vehicles;
• Increased staff time for retail and auto theft operations.
The grant will significantly serve the PAPD, and the community it protects, by providing it with the necessary
resources to focus on the issues at the heart of the grant.
JFR/dm
Sincerely,
Jeffrey F. Rosen
District Attorney
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�J
STANFORD
SHOPPING CENTER
A SIM- MALL
June 28, 2023
Board of State and Community Corrections (BSCC)
Organized Retail Theft Prevention Program
2590 Venture Oaks Way, Suite 200
Sacramento, CA 95833
Item 4
Attachment A - STD 214
Standard Agreement
Re: City of Palo Alto Organized Retail Theft Prevention Grant: Letter of Support
To Whom It May Concern,
I am writing on behalf of Stanford Shopping Center in support of the City of Palo Alto's Organized
Retail Theft Prevention grant application to help eliminate organized retail theft and motor vehicle
theft to protect our community members and businesses.
The City of Palo Alto and surrounding areas have experienced an uptick in organized retail theft
over the past several years, and auto theft remains an ongoing challenge. In order to increase
the Palo Alto Police Department's (PAPD) ability to meet these challenges, we strongly support
their grant application for necessary equipment to provide real-time information to their officers,
as well as funding for expanded retail and auto theft operations. These resources will bolster
PAPD's ability to respond to instances of organized retail theft and motor vehicle theft and to
coordinate with surrounding jurisdictions for the betterment of the overall region.
If funded, the project would mitigate these issues by:
• Installation of Starchase technology and equipment in PAPD vehicles
• Increased staff time for retail and auto theft operations
We look forward to the opportunity that this grant award would provide to protect our community
members and businesses.
Sincerely,
Angie Pyszczynski
General Manager
660 Stanford Shopping Center, Palo Alto, CA 94304 T 650 617 8202
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Palo Alto Police Department Attachment A -STD 214
' Policy Manual Standard Agreement
Bias -Based Policing
402.1 PURPOSE AND SCOPE
This policy provides guidance to [department/office] members that affirms the Palo Alto Police
Department's commitment to policing that is fair and objective.
Nothing in this policy prohibits the use of specified characteristics in law enforcement activities
designed to strengthen the [department/office]'s relationship with its diverse communities
(e.g., cultural and ethnicity awareness training, youth programs, community group outreach,
partnerships).
402.1.1 DEFINITIONS
Definitions related to this policy include:
Bias -based policing - An inappropriate reliance on actual or perceived characteristics
such as race, ethnicity, national origin, religion, sex, sexual orientation, gender identity or
expression, economic status, age, cultural group, disability, or affiliation with any non -criminal
group (protected characteristics) as the basis for providing differing law enforcement service or
enforcement (Penal Code § 13519.4).
402.2 POLICY
The Palo Alto Police Department is committed to providing law enforcement services to the
community with due regard for the racial, cultural or other differences of those served. It is the
policy of this [department/office] to provide law enforcement services and to enforce the law
equally, fairly, objectively and without discrimination toward any individual or group.
402.3 BIAS -BASED POLICING PROHIBITED
Bias -based policing is strictly prohibited.
However, nothing in this policy is intended to prohibit an officer from considering protected
characteristics in combination with credible, timely and distinct information connecting a person or
people of a specific characteristic to a specific unlawful incident, or to specific unlawful incidents,
specific criminal patterns or specific schemes.
402.3.1 CALIFORNIA RELIGIOUS FREEDOM ACT
Members shall not collect information from a person based on religious belief, practice, affiliation,
national origin or ethnicity unless permitted under state or federal law (Government Code §
8310.3).
Members shall not assist federal government authorities (Government Code § 8310.3):
(a) In compiling personal information about a person's religious belief, practice, affiliation,
national origin or ethnicity.
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Published with permission by Palo Alto Police
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Item 4
Palo Alto Police Department
Policy Manual Attachment A - STD 214
Standard Agreement
Bias -Based Policing
(b) By investigating, enforcing or assisting with the investigation or enforcement of any
requirement that a person register with the federal government based on religious
belief, practice, or affiliation, or national origin or ethnicity.
402.4 MEMBER RESPONSIBILITIES
Every member of this [department/office] shall perform his/her duties in a fair and objective manner
and is responsible for promptly reporting any suspected or known instances of bias -based policing
to a supervisor. Members should, when reasonable to do so, intervene to prevent any biased -
based actions by another member.
402.4.1 REASON FOR CONTACT
Officers contacting a person shall be prepared to articulate sufficient reason for the
contact, independent of the protected characteristics of the individual.
To the extent that written documentation would otherwise be completed (e.g., arrest report, field
interview (Fl) card), the involved officer should include those facts giving rise to the contact, as
applicable.
Except for required data -collection forms or methods, nothing in this policy shall require any officer
to document a contact that would not otherwise require reporting.
402.5 SUPERVISOR RESPONSIBILITIES
Supervisors should monitor those individuals under their command for compliance with this policy
and shall handle any alleged or observed violations in accordance with the Personnel Complaints
Policy.
(a) Supervisors should discuss any issues with the involved officer and his/her supervisor
in a timely manner.
Supervisors should document these discussions, in the prescribed manner.
(b) Supervisors should refer to Policy 446, Field -Based Video Policy, for the conditions of
reviewing associated body -worn camera and MAV video for biased -based complaint
allegations.
(c) Supervisors shall initiate investigations of any actual or alleged violations of this policy.
(d) Supervisors should take prompt and reasonable steps to address any retaliatory
action taken against any member of this [department/office] who discloses information
concerning bias -based policing.
402.6 TRAINING
Training on fair and objective policing and review of this policy should be conducted as directed
by the Personnel and Training Unit.
(a) All sworn members of this [department/office] will be scheduled to attend Peace
Officer Standards and Training (POST) -approved training on the subject of bias -based
policing.
Copyright Lexipol, LLC 2023/06/15, All Rights Reserved. Bias -Based Policing - 2
Published with permission by Palo Alto Police
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Item 4
Palo Alto Police Department
Policy Manual Attachment A - STD 214
Standard Agreement
Bias -Based Policing
(b) Pending participation in such POST -approved training and at all times, all members
of this [department/office] are encouraged to familiarize themselves with and consider
racial and cultural differences among members of this community.
(c) Each sworn member of this [department/office] who received initial bias -based policing
training will thereafter be required to complete an approved refresher course every
five years, or sooner if deemed necessary, in order to keep current with changing
racial, identity and cultural trends (Penal Code § 13519.4(i)).
402.7 REPORTING TO CALIFORNIA DEPARTMENT OF JUSTICE
The Internal Affairs Unit Manager shall ensure that all data required by the California Department
of Justice (DOJ) regarding complaints of racial bias against officers is collected and provided
to the Records Manager for required reporting to the DOJ (Penal Code § 13012; Penal Code §
13020). See the Technical Services Division Policy.
Supervisors should ensure that data stop reports are provided to the Records Manager for required
annual reporting to the DOJ (Government Code § 12525.5) (See Records Bureau Policy).
402.8 RACIAL IDENTITY PROFILING ACT (RIPA)
Beginning October 1, 2021, sworn department members shall collect and report data for all
individuals detained or searched during a call for service or self -initiated activity, in accordance
with the Racial and Identity Profiling Act (Government Code § 12525.5). When multiple officers
conduct a stop, the officer with the highest level of engagement with the person shall collect the
data elements and prepare the report. If multiple agencies are involved in a stop and the Palo
Alto Police Department is the primary agency, the Palo Alto Police Officer shall collect the data
elements and prepare the stop data report.
This data shall be collected through the department's selected application that can be found on
department -issued electronic equipment and should be submitted upon completion of the activity
and unless prior approved, before the end of shift.
Supervisors are responsible for ensuring that shift officers complete their stop data
records. Supervisors shall review and ensure that personal identifying information is not included
in the RIPA information before approval. Approval of RIPA data shall be completed in most cases
before the end of the shift.
402.8.1 REPORTING TO CALIFORNIA DEPARTMENT OF JUSTICE
The Custodian of Records or his/her designee shall ensure that all data required by the California
Department of Justice (DOJ) regarding complaints of racial bias against officers is collected and
provided to the DOJ as required for reporting (Penal Code § 13012; Penal Code §13020).
402.9 POLICY UPDATES
Updated: 9-7-21
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Palo Alto Police Department Attachment A -STD 214
• Policy Manual Standard Agreement
•
Public Safety Video Surveillance System
378.1 PURPOSE AND SCOPE
This policy provides guidance for the placement and monitoring of [department/office] public safety
video surveillance, as well as the storage and release of the captured images.
This policy only applies to overt, marked public safety video surveillance systems operated by
the [Department/Office]. It does not apply to mobile audio/video systems, covert audio/video
systems or any other image -capturing devices used by the [Department/Office].
378.2 POLICY
The Palo Alto Police Department operates a public safety video surveillance system to
complement its anti -crime strategy, to effectively allocate and deploy personnel, and to enhance
public safety and security in public areas. Cameras may be placed in strategic locations throughout
the City to detect and deter crime, to help safeguard against potential threats to the public, to help
manage emergency response situations during natural and man-made disasters and to assist City
officials in providing services to the community.
Video surveillance in public areas will be conducted in a legal and ethical manner while recognizing
and protecting constitutional standards of privacy.
378.3 OPERATIONAL GUIDELINES
Only [department/office]-approved video surveillance equipment shall be utilized. Members
authorized to monitor video surveillance equipment should only monitor public areas and public
activities where no reasonable expectation of privacy exists. The Chief of Police or the authorized
designee shall approve all proposed locations for the use of video surveillance technology and
should consult with and be guided by legal counsel as necessary in making such determinations.
378.3.1 PLACEMENT AND MONITORING
Camera placement will be guided by the underlying purpose or strategy associated with the overall
video surveillance plan. As appropriate, the Chief of Police should confer with other affected City
divisions and designated community groups when evaluating camera placement. Environmental
factors, including lighting, location of buildings, presence of vegetation, or other obstructions,
should also be evaluated when determining placement.
The cameras shall only record video images and not sound. Recorded images may be used for
a variety of purposes, including criminal investigations and monitoring of activity around high -
value or high -threat areas. The public video surveillance system may be useful for the following
purposes:
(a) To prevent, deter, and identify criminal activity.
(b) To target identified areas of gang and narcotics complaints or activity.
(c) To respond to critical incidents.
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Palo Alto Police Department
Policy Manual Attachment A - STD 214
Standard Agreement
Public Safety Video Surveillance System
(d) To assist in identifying, apprehending, and prosecuting offenders.
(e) To document officer and offender conduct during interactions to safeguard the rights
of the public and officers.
(f) To augment resources in a cost-effective manner.
(g) To monitor pedestrian and vehicle traffic activity.
Images from each camera should be recorded in a manner consistent with the underlying
purpose of the particular camera. Images should be transmitted to monitors installed in the
Watch Commander's office and the Communications Center. When activity warranting further
investigation is reported or detected at any camera location, the available information should be
provided to responding officers in a timely manner. The Watch Commander or trained personnel
in the Communications Center are authorized to adjust the cameras to more effectively view a
particular area for any legitimate public safety purpose.
The Chief of Police may authorize video feeds from the public safety video surveillance system to
be forwarded to a specified location for monitoring by other than police personnel, such as allied
government agencies, road or traffic crews, or fire or emergency operations personnel.
Unauthorized recording, viewing, reproduction, dissemination, or retention is prohibited.
378.3.2 CAMERA MARKINGS
All public areas monitored by public safety surveillance equipment shall be marked in a
conspicuous manner with appropriate signs to inform the public that the area is under police
surveillance. Signs should be well lit, placed appropriately and without obstruction to ensure
visibility.
378.3.3 INTEGRATION WITH OTHER TECHNOLOGY
The [Department/Office] may elect to integrate its public safety video surveillance system with
other technology to enhance available information. Systems such as gunshot detection, incident
mapping, crime analysis, license plate recognition, facial recognition and other video -based
analytical systems may be considered based upon availability and the nature of [department/
office] strategy.
The [Department/Office] should evaluate the availability and propriety of networking or otherwise
collaborating with appropriate private sector entities and should evaluate whether the use
of certain camera systems, such as pan -tilt -zoom systems and video enhancement or other
analytical technology, requires additional safeguards.
378.4 VIDEO SUPERVISION
Supervisors should monitor video surveillance access and usage to ensure members are
within [department/office] policy and applicable laws. Supervisors should ensure such use and
access is appropriately documented.
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Palo Alto Police Department
Policy Manual Attachment A - STD 214
Standard Agreement
Public Safety Video Surveillance System
378.4.1 PROHIBITED ACTIVITY
Public safety video surveillance systems will not intentionally be used to invade the privacy of
individuals or observe areas where a reasonable expectation of privacy exists.
Public safety video surveillance equipment shall not be used in an unequal or discriminatory
manner and shall not target individuals or groups based solely on actual or perceived
characteristics such as race, ethnicity, national origin, religion, sex, sexual orientation, gender
identity or expression, economic status, age, cultural group, or disability.
Video surveillance equipment shall not be used to harass, intimidate, or discriminate against any
individual or group.
378.5 STORAGE AND RETENTION OF MEDIA
All downloaded media shall be stored in a secure area with access restricted to authorized
persons. A recording needed as evidence shall be copied to a suitable medium and booked into
evidence in accordance with established evidence procedures. All actions taken with respect to
retention of media shall be appropriately documented.
The type of video surveillance technology employed and the manner in which recordings are
used and stored will affect retention periods. The recordings should be stored and retained in
accordance with the established records retention schedule and fora minimum of one year. Prior to
destruction, written consent shall be obtained from the City Attorney. If recordings are evidence in
any claim filed or any pending litigation, they shall be preserved until pending litigation is resolved
(Government Code § 34090.6).
Any recordings needed as evidence in a criminal or civil proceeding shall be copied to a suitable
medium and booked into evidence in accordance with current evidence procedures.
378.5.1 EVIDENTIARY INTEGRITY
All downloaded and retained media shall be treated in the same manner as other evidence.
Media shall be accessed, maintained, stored and retrieved in a manner that ensures its integrity
as evidence, including strict adherence to chain of custody requirements. Electronic trails,
including encryption, digital masking of innocent or uninvolved individuals to preserve anonymity,
authenticity certificates and date and time stamping, shall be used as appropriate to preserve
individual rights and to ensure the authenticity and maintenance of a secure evidentiary chain of
custody.
378.6 RELEASE OF VIDEO IMAGES
All recorded video images gathered by the public safety video surveillance equipment are for the
official use of the Palo Alto Police Department.
Requests for recorded video images from the public or the media shall be processed in the same
manner as requests for [department/office] public records.
Requests for recorded images from other law enforcement agencies shall be referred to the Watch
Commander for release in accordance with a specific and legitimate law enforcement purpose.
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Palo Alto Police Department
Policy Manual Attachment A - STD 214
Standard Agreement
Public Safety Video Surveillance System
Recorded video images that are the subject of a court order or subpoena shall be processed in
accordance with the established [department/office] subpoena process.
378.7 TRAINING
All [department/office] members authorized to operate or access public video surveillance systems
shall receive appropriate training. Training should include guidance on the use of cameras,
interaction with dispatch and patrol operations and a review regarding relevant policies and
procedures, including this policy. Training should also address state and federal law related to the
use of video surveillance equipment and privacy.
378.8 POLICY ISSUE DATE
Updated 1-25-19
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Attachment A - STD 214 Alto PD
Standard Agreement 1164-23
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APPENDIX A: Organized Retail Theft Grant Program Scoring Panel Roster
Name
Title
Organization / Agency
1
Ryan Allain
Director
Government Affairs, California Retailers
Association
2
Chesa Boudin
Executive Director
Criminal Law & Justice Center — UC
Berkeley School of Law
3
Michelle Brown
Retired Chief Probation Officer
San Bernardino County
4
Derek Casebeer
Chief Deputy
Sacramento County Probation
Department
5
Tracie Cone
Public Information Officer
Board of State and Community
Corrections
6
Jason Craven
Officer
CA Highway Patrol Organized Retail
Crime Task Force & Sacramento County
Auto Theft Suppression Task Force
7
Jason Daughrity
Retired CHP Captain
Commander of Field Support Section
8
Sandra Dinong
Associate Governmental Program
Board of State and Community
Analyst
Corrections
9
Evonne Garner
Retired Deputy Director
Board of State and Community
Corrections
10
Mary Jolls
Retired Deputy Director
Board of State and Community
Corrections
11
Nicole Kirkaldy
Restorative Justice and Diversion
Yolo County District Attorney's Office
Program Director
12
Mercedes Morales
Associate Governmental Program
Board of State and Community
Analyst
Corrections
13
Ryan Okimura
Staff Services Manager I
Board of State and Community
Corrections
14
Nancy O'Malley
Retired District Attorney
Alameda County
15
Chelsea Paez
Staff Services Manager I
Board of State and Community
Corrections
16
Bao Phan
Associate Governmental Program
Board of State and Community
Analyst
Corrections
17
Rodney Rego
Captain
Elk Grove Police Department
18
Michelle Solorzano
Sr. Project Manager
City of El Monte
19
Ashley Taylor
Associate Governmental Program
Board of State and Community
Analyst
Corrections
20
Eric Taylor
Sheriff
San Benito County
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Attachment A - STD 214 Alto PD
Standard Agreement 1164-23
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APPENDIX B: Grantee Assurance for Non -Governmental Organizations
The Organized Retail Theft Grant Program Request for Proposals (RFP) includes requirements that apply
to non -governmental organizations (NGOs)1 providing services with grant funds. Grantees are
responsible for ensuring that all contracted third parties continually meet these requirements as a
condition of receiving funds. The RFP describes these requirements as follows:
Any non -governmental organization that receives Organized Retail Theft Grant Program Grant funds (as
either a subgrantee or subcontractor) must:
• Have been duly organized, in existence, and in good standing for at least six (6) months prior to
the effective date of its fiscal agreement with the BSCC or with the Organized Retail Theft Grant
Program grantee;
o Non -governmental entities that have recently reorganized or have merged with other
qualified non -governmental entities that were in existence prior to the six (6) month date
are also eligible, provided all necessary agreements have been executed and filed with
the California Secretary of State prior to the start date of the grant agreement with the
BSCC or the start date of the grantee subcontractor fiscal agreement;
• Be registered with the California Secretary of State's Office, if applicable;
• Have a valid Employer Identification Number (EIN) or Taxpayer ID (if sole proprietorship);
• Have a valid business license, if applicable;
• Have no outstanding civil judgments or liens;
• Have any other state or local licenses or certifications necessary to provide the services requested
(e.g., facility licensing by the Department of Health Care Services), if applicable; and
• Have a physical address within California. (An agent for service of process with a California
address is insufficient.)
Completing the NGO Assurance (Following Page)
1. Provide the name of the Applicant Agency (the Grantee),
2. List all contracted parties (if known),
3. Check Yes or No to indicate if each contracted part meets the requirements
4. Sign and Submit to the BSCC
NOTE: If the name of the contracted party is unknown or if there will be no contracted parties. Write
N/A in the "Name of Contracted Party" field and sign the document.
1 For the purposes of this RFP, NGOs include nonprofit and for-profit community -based organizations, faith -based organizations, evaluators
(except government institutions such as universities), grant management companies, and any other non -governmental agency or individual.
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Standard Agreement 1164-23
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APPENDIX B: Grantee Assurance for Non -Governmental Organizations
Provide your agency name and in the table list information for all contracted parties.
Grantee:
Name of Contracted Party
Address
Email / Phone
Meets All
Requirements
Yes ❑ No ❑
Yes ❑ No ❑
Yes ❑ No ❑
Yes ❑ No ❑
Yes ❑ No ❑
*Grantees are required to update this list and submit it to BSCC any time a new third -party contract is
executed after the initial assurance date. Grantees shall retain (on -site) applicable source documentation
for each contracted party that verifies compliance with the requirements listed in the RFP. The BSCC will
not reimburse for costs incurred by any third party that does not meet the requirements listed above and
for which the BSCC does not have a signed grantee assurance on file.
A signature below is an assurance that all requirements listed above have been met.
AUTHORIZED SIGNATURE
(This document must be signed by the person who is authorized to sign the Grant Agreement.)
NAME OF AUTHORIZED OFFICER
TITLE
TELEPHONE NUMBER
STREET ADDRESS
CITY
STATE
ZIP CODE
EMAIL ADDRESS
SIGNATURE
X
DATE
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Item 5 Staff Report
City Council
Staff Report
From: City Manager
CITY O F Report Type: CONSENT CALENDAR
PALO Lead Department: Planning and Development Services
ALTO Meeting Date: December 4, 2023
Report #:2310-2111
TITLE
Approval of Professional Services Agreement Contract with TruePoint Solutions (C24181451) in
an Amount Not to Exceed $486,386 for a Period of Five Years for Electronic Document Review
Software and Implementation.
RECOMMENDATION
Staff recommends that Council approve and authorize the City Manager or designee to execute
Contract No. C24181451 (Attachment A), with TruePoint Solutions, to implement, maintain, and
support online electronic plan review software related to the City's land use and permitting
system for a term of five years and a total amount not -to -exceed $486,386, including $398,776
for basic services and $87,610 for additional services.
EXECUTIVE SUMMARY
The Planning and Development Services Department has used an electronic document review
software since 2020 through a contract with LCT Software, LLC. The software enables electronic
document and plan set review and processing of permit and entitlement applications in
conjunction with the City's land use management and permitting software (Accela).
The City's contract with LCT Software, LLC is expiring. On August 22, 2022, staff released a
Request for Proposal (RFP) for these services. The RFP process is now complete, and staff
recommends a new contract with TruePoint Solutions to continue the City's use of electronic
document review.
BACKGROUND
In April 2020, the Planning and Development Services Department (PDS) entered into a contract
with LCT Software, LLC for technology that enabled electronic document reviews, allowing for
the electronic processing of plans and permit applications. In anticipation of the end of that
contract, a request for proposals (RFP) was released in August 2021. Responses to the RFP were
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reviewed; however, in October 2021, the City received a protest against the intent to award and
made the determination to cancel the RFP.
The contract with LCT Software, LLC was extended to provide continuity of services through
December 2023. This allowed sufficient time for a new RFP to be released and proposals
reviewed. On August 12, 2022, the City re -issued an RFP for these services.
The RFP process is now complete. A new contract is required to continue the City's use of
electronic document review software beginning January 1, 2024.
ANALYSIS
On August 22, 2022 the City issued an RFP for electronic document review software and
implementation for processing permit and entitlement applications. The City received four
responsive proposals from Avolve, E -Plan Inc., Sages Networks Inc., and TruePoint Solutions.
Table 1. Summary of RFP Process
RFP Name/Number
Online Electronic Plan Review Software & Implementation
RFP No. 181451A
Request for Proposals Issued
August 22, 2022
Proposed Length of Project
5 years
Total Days to Respond to RFP
50
Proposals Due
October 11, 2022
Number of Firms Notified
1,293
Pre -Bid Meeting
September 12, 2022, 1:30pm
Number of Proposals Received
4
Public Link to Solicitation
https://pbsystem.planetbids.com/hub/bm/bm-
detail/97332#bid Information
Proposals Price Range
One Time Implementation Cost: $0 to $175,888
Annual Cost: $70,800 to $144,450
An evaluation committee consisting of Planning & Development Services staff and an IT
Department advisor was formed to review the proposals. The committee reviewed proposals
based on quality and completeness, effectiveness of the proposed solution, experience with the
software, ability to implement in the time specified, prior performance with other clients, ability
to maintain or repair the software, compliance with applicable regulations/policies, and cost. All
four firms were invited to attend an interview and provide a demonstration. The committee
evaluated the demonstrations based on the proposer's ability to demonstrate their software, a
user-friendly interface, support system for technical issues, training plan, timeline for
implementation based on the City's specific needs, and experience with government customers.
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Based on the evaluations, staff recommends moving forward with TruePoint Solutions as they
scored the highest number of points for the consultant's proposal and the interview. The
implementation and training costs from the four proposals ranged from $0 to $175,888, and the
ongoing annual cost ranged from $70,800 to $144,450. TruePoint Solutions proposed the lowest
cost for both implementation/training and ongoing annual cost.
PDS currently uses DigEplan, the proposed software of TruePoint Solutions, therefore eliminating
any implementation and training costs. The firm has a comprehensive understanding of the City's
existing permitting processes and technology, even implementing the City's existing electronic
plan review software, DigEplan. As an authorized Solution Partner for DigEplan, TruePoint
Solutions implements the DigEplan software nationwide. DigEplan is a cloud -based software with
an intuitive interface that allows for simultaneous review and seamless integration with Accela,
scoring highest among the REP competitors. DigEplan partners with experienced firms like
TruePoint Solutions to deliver the software and configure it with a jurisdiction's existing
permitting software. Additionally, the City currently has a contract with TruePoint Solutions to
support the PDS department with Accela. With more than a decade of experience with Palo Alto,
TruePoint Solutions is well qualified to continue provide support with the City's permitting
system, as they do with other jurisdictions around the bay area.
The consultant is expected to provide the electronic document review software and support
services for five years. Work is expected to begin on January 1, 2024 and conclude on December
1, 2028. At that time, staff will solicit new proposals and, as needed, return to Council to award
a new contract.
FISCAL/RESOURCE IMPACT
Funding for this service is available in the FY 2024 Adopted Operating Budget. Costs are offset by
revenue from planning and permit fees. Subscription costs per year are:
Contract Year
Calendar
Year
Amount
1
2024
$75,112
2
2025
$77,365
3
2026
$79,685
4
2027
$82,076
5
2028
$84,538
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An additional $87,610 is included across the five-year term for staff training and optional
features.
STAKEHOLDER ENGAGEMENT
The City utilized a public procurement process using PlanetBids, the City's eProcurement
platform, notifying 1,293 firms to encourage participation.
Additionally, since the Planning and Development Services Department heavily utilizes the
electronic permitting and entitlement system, the proposal evaluation committee consisted of
users from the Planning & Development Services staff. These stakeholders reviewed the
proposals, participated in vendor interviews, and made recommendations based on their unique
understanding of the needs of the department and customers.
ENVIRONMENTAL REVIEW
This project is exempt from environmental review under Section 15061 of the California
Environmental Quality Act Guidelines.
ATTACHMENTS
Attachment A: TruePoint Solutions -Palo Alto Agreement with Exhibits
APPROVED BY:
Jonathan Lait, Planning and Development Services Director
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Attachment A -TruePoint
Solutions -Palo Alto
Agreement with Exhibits
CITY OF PALO ALTO CONTRACT NO. C24181451
AGREEMENT FOR PROFESSIONAL SERVICES
BETWEEN THE CITY OF PALO ALTO AND TRUEPOINT SOLUTIONS, LLC
This Agreement for Professional Services (this "Agreement") is entered into as of the 1 day of
January, 2024 (the "Effective Date"), by and between the CITY OF PALO ALTO, a California
chartered municipal corporation ("CITY"), and TRUEPOINT SOLUTIONS, LLC, a California
Corporation, located at 3262 Penryn Road, 100-B Loomis, CA 95650 ("CONSULTANT").
The following recitals are a substantive portion of this Agreement and are fully incorporated herein
by this reference:
RECITALS
A. CITY intends to utilize a fully integrated, cloud -hosted Land Management Electronic
Document -Plan Review System, which will integrate out -of -the -box with the City's Land
Management System with the Azure -hosted, Accela Civic Platform(the "Project") and desires to
engage a consultant to provide this solution through an online permitting software and electronic
plan review services in connection with the Project (the "Services", as detailed more fully in
Exhibit A).
B. CONSULTANT represents that it, its employees and subconsultants, if any, possess the
necessary professional expertise, qualifications, and capability, and all required licenses and/or
certifications to provide the Services.
C. CITY, in reliance on these representations, desires to engage CONSULTANT to provide
the Services as more fully described in Exhibit A, entitled "SCOPE OF SERVICES".
NOW, THEREFORE, in consideration of the recitals, covenants, terms, and conditions, in this
Agreement, the parties agree as follows:
SECTION 1. SCOPE OF SERVICES. CONSULTANT shall perform the Services described
in Exhibit A in accordance with the terms and conditions contained in this Agreement. The
performance of all Services shall be to the reasonable satisfaction of CITY.
® Optional On -Call Provision (This provision only applies if checked and only applies to
on -call agreements.)
CITY may elect to, but is not required to, authorize on -call Services up to the maximum
compensation amount set forth in Section 4 (Not to Exceed Compensation).
CONSULTANT shall provide on -call Services only by advanced, written authorization
from CITY as detailed in this Section. On -call Services, if any, shall be authorized by
CITY, as needed, with a Task Order assigned and approved by CITY's Project Manager,
Professional Services
Rev. Dec.15, 2020
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Attachment A -TruePoint
Solutions -Palo Alto
as identified in Section 13 (Project Management). Each Task Orders Agreement With Exhibits ally
the same form as Exhibit A-1 entitled "PROFESSIONAL SERVIC R".
Each Task Order shall contain a specific scope of services, schedule of performance and
maximum compensation amount, in accordance with the provisions of this Agreement.
Compensation for on -call Services shall be specified by CITY in the Task Order, based on
whichever is lowest: the compensation structure set forth in Exhibit C, the hourly rates set
forth in Exhibit C-1, or a negotiated lump sum.
To accept a Task Order, CONSULTANT shall sign the Task Order and return it to CITY's
Project Manager within the time specified by the Project Manager, and upon authorization
by CITY (defined as counter -signature by the CITY Project Manager), the fully executed
Task Order shall become part of this Agreement. The cumulative total compensation due
to CONSULTANT for all Task Orders issued under this Agreement shall not exceed the
amount of compensation set forth in Section 4. CONSULTANT shall only be compensated
for on -call Services performed under an authorized Task Order and only up to the
maximum compensation amount set forth in Section 4. Performance of and payment for
any on -call Services are subject to all requirements and restrictions in this Agreement.
SECTION 2. TERM.
The term of this Agreement shall be from the date of its full execution through December 31, 2028,
unless terminated earlier pursuant to Section 19 (Termination) of this Agreement.
SECTION 3. SCHEDULE OF PERFORMANCE. Time is of the essence in the performance
of Services under this Agreement. CONSULTANT shall complete the Services within the term of
this Agreement and in accordance with the schedule set forth in Exhibit B, entitled "SCHEDULE
OF PERFORMANCE". Any Services for which times for performance are not specified in this
Agreement shall be commenced and completed by CONSULTANT in a reasonably prompt and
timely manner based upon the circumstances and direction communicated to the CONSULTANT.
CITY's agreement to extend the term or the schedule for performance shall not preclude recovery
of damages for delay if the extension is required due to the fault of CONSULTANT.
SECTION 4. NOT TO EXCEED COMPENSATION. The compensation to be paid to
CONSULTANT for performance of the Services shall be based on the compensation structure
detailed in Exhibit C, entitled "COMPENSATION," including any reimbursable expenses
specified therein, and the maximum total compensation shall not exceed Four Hundred Seventy -
Three Thousand Seven Hundred Seventy Six Dollars ($473,776). The hourly schedule of rates,
if applicable, is set out in Exhibit C-1, entitled "SCHEDULE OF RATES." Any work performed
or expenses incurred for which payment would result in a total exceeding the maximum
compensation set forth in this Section 4 shall be at no cost to the CITY.
® Optional Additional Services Provision (This provision applies only if checked and a
not -to -exceed compensation amount for Additional Services is allocated below under this
Section 4.)
In addition to the not -to -exceed compensation specified above, CITY has set aside the not -
to -exceed compensation amount of Twelve Thousand Six Hundred Ten Dollars
($12,610) for the performance of Additional Services (as defined below). The total
compensation for performance of the Services, Additional Services and any reimbursable
Professional Services
Rev. Dec.15, 2020
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Attachment A -TruePoint
Solutions -Palo Alto
expenses specified in Exhibit C, shall not exceed Four Hundred kAgreement with Exhibits nd
Three Hundred Eighty Six Dollars ($486,386), as detailed in Exhibit U.
"Additional Services" means any work that is determined by CITY to be necessary for the
proper completion of the Project, but which is not included within the Scope of Services
described at Exhibit A. CITY may elect to, but is not required to, authorize Additional
Services up to the maximum amount of compensation set forth for Additional Services in
this Section 4. CONSULTANT shall provide Additional Services only by advanced,
written authorization from CITY as detailed in this Section. Additional Services, if any,
shall be authorized by CITY with a Task Order assigned and authorized by CITY's Project
Manager, as identified in Section 13 (Project Management). Each Task Order shall be in
substantially the same form as Exhibit A-1, entitled "PROFESSIONAL SERVICES TASK
ORDER". Each Task Order shall contain a specific scope of services, schedule of
performance and maximum compensation amount, in accordance with the provisions of
this Agreement. Compensation for Additional Services shall be specified by CITY in the
Task Order, based on whichever is lowest: the compensation structure set forth in Exhibit
C, the hourly rates set forth in Exhibit C-1, or a negotiated lump sum.
To accept a Task Order, CONSULTANT shall sign the Task Order and return it to CITY's
Project Manager within the time specified by the Project Manager, and upon authorization
by CITY (defined as counter -signature by the CITY Project Manager), the fully executed
Task Order shall become part of this Agreement. The cumulative total compensation to
CONSULTANT for all Task Orders authorized under this Agreement shall not exceed the
amount of compensation set forth for Additional Services in this Section 4.
CONSULTANT shall only be compensated for Additional Services performed under an
authorized Task Order and only up to the maximum amount of compensation set forth for
Additional Services in this Section 4. Performance of and payment for any Additional
Services are subject to all requirements and restrictions in this Agreement.
SECTION 5. INVOICES. In order to request payment, CONSULTANT shall submit monthly
invoices to the CITY describing the Services performed and the applicable charges (including, if
applicable, an identification of personnel who performed the Services, hours worked, hourly rates,
and reimbursable expenses), based upon Exhibit C or, as applicable, CONSULTANT's schedule
of rates set forth in Exhibit C-1. If applicable, the invoice shall also describe the percentage of
completion of each task. The information in CONSULTANT's invoices shall be subject to
verification by CITY. CONSULTANT shall send all invoices to CITY's Project Manager at
PCEContracts@cityofpaloalto.org. CITY will generally process and pay invoices within thirty
(30) days of receipt of an acceptable invoice.
SECTION 6. QUALIFICATIONS/STANDARD OF CARE. All Services shall be performed
by CONSULTANT or under CONSULTANT's supervision. CONSULTANT represents that it,
its employees and subcontractors, if any, possess the professional and technical personnel
necessary to perform the Services required by this Agreement and that the personnel have
sufficient skill and experience to perform the Services assigned to them. CONSULTANT
represents that it, its employees and subcontractors, if any, have and shall maintain during the term
of this Agreement all licenses, permits, qualifications, insurance and approvals of whatever nature
that are legally required to perform the Services. All Services to be furnished by CONSULTANT
under this Agreement shall meet the professional standard and quality that prevail among
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professionals in the same discipline and of similar knowledge and skill en Agreement with Exhibits ork
throughout California under the same or similar circumstances.
SECTION 7. COMPLIANCE WITH LAWS. CONSULTANT shall keep itself informed of
and in compliance with all federal, state and local laws, ordinances, regulations, and orders that
may affect in any manner the Project or the performance of the Services or those engaged to
perform Services under this Agreement, as amended from time to time. CONSULTANT shall
procure all permits and licenses, pay all charges and fees, and give all notices required by law in
the performance of the Services.
SECTION 8. ERRORS/OMISSIONS. CONSULTANT is solely responsible for costs,
including, but not limited to, increases in the cost of Services, arising from or caused by
CONSULTANT's errors and omissions, including, but not limited to, the costs of corrections such
errors and omissions, any change order markup costs, or costs arising from delay caused by the
errors and omissions or unreasonable delay in correcting the errors and omissions.
SECTION 9. COST ESTIMATES. If this Agreement pertains to the design of a public works
project, CONSULTANT shall submit estimates of probable construction costs at each phase of
design submittal. If the total estimated construction cost at any submittal exceeds the CITY's
stated construction budget by ten percent (10%) or more, CONSULTANT shall make
recommendations to CITY for aligning the Project design with the budget, incorporate CITY
approved recommendations, and revise the design to meet the Project budget, at no additional cost
to CITY.
SECTION 10. INDEPENDENT CONTRACTOR. CONSULTANT acknowledges and agrees
that CONSULTANT and any agent or employee of CONSULTANT will act as and shall be
deemed at all times to be an independent contractor and shall be wholly responsible for the manner
in which CONSULTANT performs the Services requested by CITY under this Agreement.
CONSULTANT and any agent or employee of CONSULTANT will not have employee status
with CITY, nor be entitled to participate in any plans, arrangements, or distributions by CITY
pertaining to or in connection with any retirement, health or other benefits that CITY may offer its
employees. CONSULTANT will be responsible for all obligations and payments, whether
imposed by federal, state or local law, including, but not limited to, FICA, income tax
withholdings, workers' compensation, unemployment compensation, insurance, and other similar
responsibilities related to CONSULTANT's performance of the Services, or any agent or
employee of CONSULTANT providing same. Nothing in this Agreement shall be construed as
creating an employment or agency relationship between CITY and CONSULTANT or any agent
or employee of CONSULTANT. Any terms in this Agreement referring to direction from CITY
shall be construed as providing for direction as to policy and the result of CONSULTANT's
provision of the Services only, and not as to the means by which such a result is obtained.
SECTION 11. ASSIGNMENT. The parties agree that the expertise and experience of
CONSULTANT are material considerations for this Agreement. CONSULTANT shall not assign
or transfer any interest in this Agreement nor the performance of any of CONSULTANT's
obligations hereunder without the prior written approval of the City Manager. Any purported
assignment made without the prior written approval of the City Manager will be void and without
effect. Subject to the foregoing, the covenants, terms, conditions and provisions of this Agreement
will apply to, and will bind, the heirs, successors, executors, administrators and assignees of the
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parties. Agreement with Exhibits
SECTION 12. SUBCONTRACTING.
Subcontracts Authorized: Notwithstanding Section 11 (Assignment) above, CITY agrees that
subcontractors may be used to complete the Services. The CITY and CONSULTANT will
mutually agree and document the use of subcontractors through writing due to evolving technology
needs over the duration of this contract.
CONSULTANT shall be responsible for directing the work of any subcontractors and for any
compensation due to subcontractors. CITY assumes no responsibility whatsoever concerning
compensation of subcontractors. CONSULTANT shall be fully responsible to CITY for all acts
and omissions of subcontractors. CONSULTANT shall change or add subcontractors only with
the prior written approval of the City Manager or designee.
SECTION 13. PROJECT MANAGEMENT. CONSULTANT will assign Keith Hobday
(khobday@truepointsolutions.com) as the CONSULTANT's Project Manager to have supervisory
responsibility for the performance, progress, and execution of the Services and represent
CONSULTANT during the day-to-day performance of the Services. If circumstances cause the
substitution of the CONSULTANT's Project Manager or any other of CONSULTANT's key
personnel for any reason, the appointment of a substitute Project Manager and the assignment of
any key new or replacement personnel will be subject to the prior written approval of the CITY's
Project Manager. CONSULTANT, at CITY's request, shall promptly remove CONSULTANT
personnel who CITY finds do not perform the Services in an acceptable manner, are uncooperative,
or present a threat to the adequate or timely completion of the Services or a threat to the safety of
persons or property.
CITY's Project Manager is Jessica Setiawan, Planning & Development Services Department, 250
Hamilton Ave. Palo Alto, CA, 94301 Telephone: 650-329-2249. CITY's Project Manager will be
CONSULTANT's point of contact with respect to performance, progress, and execution of the
Services. CITY may designate an alternate Project Manager from time to time.
SECTION 14. OWNERSHIP OF MATERIALS. All work product, including without
limitation, all writings, drawings, studies, sketches, photographs, plans, reports, specifications,
computations, models, recordings, data, documents, and other materials and copyright interests
developed under this Agreement, in any form or media, shall be and remain the exclusive property
of CITY without restriction or limitation upon their use. CONSULTANT agrees that all copyrights
which arise from creation of the work product pursuant to this Agreement are vested in CITY, and
CONSULTANT hereby waives and relinquishes all claims to copyright or other intellectual
property rights in favor of CITY. Neither CONSULTANT nor its subcontractors, if any, shall
make any of such work product available to any individual or organization without the prior written
approval of the City Manager or designee. CONSULTANT makes no representation of the
suitability of the work product for use in or application to circumstances not contemplated by the
Scope of Services.
SECTION 15. AUDITS. CONSULTANT agrees to permit CITY and its authorized
representatives to audit, at any reasonable time during the term of this Agreement and for four (4)
years from the date of final payment, CONSULTANT's records pertaining to matters covered by
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this Agreement, including without limitation records demonstrating kAgreement with Exhibits the
requirements of Section 10 (Independent Contractor). CONSULTANT further agrees to maintain
and retain accurate books and records in accordance with generally accepted accounting principles
for at least four (4) years after the expiration or earlier termination of this Agreement or the
completion of any audit hereunder, whichever is later.
SECTION 16. INDEMNITY.
16.1. To the fullest extent permitted by law, CONSULTANT shall indemnify, defend
and hold harmless CITY, its Council members, officers, employees and agents (each an
"Indemnified Party") from and against any and all demands, claims, or liability of any nature,
including death or injury to any person, property damage or any other loss, including all costs and
expenses of whatever nature including attorney's fees, experts fees, court costs and disbursements
("Claims") resulting from, arising out of or in any manner related to performance or
nonperformance by CONSULTANT, its officers, employees, agents or contractors under this
Agreement, regardless of whether or not it is caused in part by an Indemnified Party.
16.2. Notwithstanding the above, nothing in this Section 16 shall be construed to
require CONSULTANT to indemnify an Indemnified Party from a Claim arising from the active
negligence or willful misconduct of an Indemnified Party that is not contributed to by any act of,
or by any omission to perform a duty imposed by law or agreement by, CONSULTANT, its
officers, employees, agents or contractors under this Agreement.
16.3. The acceptance of CONSULTANT's Services and duties by CITY shall not
operate as a waiver of the right of indemnification. The provisions of this Section 16 shall survive
the expiration or early termination of this Agreement.
SECTION 17. WAIVERS. No waiver of a condition or nonperformance of an obligation under
this Agreement is effective unless it is in writing in accordance with Section 29.4 of this
Agreement. No delay or failure to require performance of any provision of this Agreement shall
constitute a waiver of that provision as to that or any other instance. Any waiver granted shall
apply solely to the specific instance expressly stated. No single or partial exercise of any right or
remedy will preclude any other or further exercise of any right or remedy.
SECTION 18. INSURANCE.
18.1. CONSULTANT, at its sole cost and expense, shall obtain and maintain, in
full force and effect during the term of this Agreement, the insurance coverage described in Exhibit
D, entitled "INSURANCE REQUIREMENTS". CONSULTANT and its contractors, if any, shall
obtain a policy endorsement naming CITY as an additional insured under any general liability or
automobile policy or policies.
18.2. All insurance coverage required hereunder shall be provided through
carriers with AM Best's Key Rating Guide ratings of A- :VII or higher which are licensed or
authorized to transact insurance business in the State of California. Any and all contractors of
CONSULTANT retained to perform Services under this Agreement will obtain and maintain, in
full force and effect during the term of this Agreement, identical insurance coverage, naming CITY
as an additional insured under such policies as required above.
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18.3. Certificates evidencing such insurance shall be flleil wirn uITY
concurrently with the execution of this Agreement. The certificates will be subject to the approval
of CITY's Risk Manager and will contain an endorsement stating that the insurance is primary
coverage and will not be canceled, or materially reduced in coverage or limits, by the insurer except
after filing with the Purchasing Manager thirty (30) days' prior written notice of the cancellation
or modification. If the insurer cancels or modifies the insurance and provides less than thirty (30)
days' notice to CONSULTANT, CONSULTANT shall provide the Purchasing Manager written
notice of the cancellation or modification within two (2) business days of the CONSULTANT's
receipt of such notice. CONSULTANT shall be responsible for ensuring that current certificates
evidencing the insurance are provided to CITY's Chief Procurement Officer during the entire term
of this Agreement.
18.4. The procuring of such required policy or policies of insurance will not be
construed to limit CONSULTANT's liability hereunder nor to fulfill the indemnification
provisions of this Agreement. Notwithstanding the policy or policies of insurance,
CONSULTANT will be obligated for the full and total amount of any damage, injury, or loss
caused by or directly arising as a result of the Services performed under this Agreement, including
such damage, injury, or loss arising after the Agreement is terminated or the term has expired.
SECTION 19. TERMINATION OR SUSPENSION OF AGREEMENT OR SERVICES.
19.1. The City Manager may suspend the performance of the Services, in whole
or in part, or terminate this Agreement, with or without cause, by giving ten (10) days prior written
notice thereof to CONSULTANT. If CONSULTANT fails to perform any of its material
obligations under this Agreement, in addition to all other remedies provided under this Agreement
or at law, the City Manager may terminate this Agreement sooner upon written notice of
termination. Upon receipt of any notice of suspension or termination, CONSULTANT will
discontinue its performance of the Services on the effective date in the notice of suspension or
termination.
19.2. In event of suspension or termination, CONSULTANT will deliver to the
City Manager on or before the effective date in the notice of suspension or termination, any and
all work product, as detailed in Section 14 (Ownership of Materials), whether or not completed,
prepared by CONSULTANT or its contractors, if any, in the performance of this Agreement. Such
work product is the property of CITY, as detailed in Section 14 (Ownership of Materials).
19.3. In event of suspension or termination, CONSULTANT will be paid for the
Services rendered and work products delivered to CITY in accordance with the Scope of Services
up to the effective date in the notice of suspension or termination; provided, however, if this
Agreement is suspended or terminated on account of a default by CONSULTANT, CITY will be
obligated to compensate CONSULTANT only for that portion of CONSULTANT's Services
provided in material conformity with this Agreement as such determination is made by the City
Manager acting in the reasonable exercise of his/her discretion. The following Sections will
survive any expiration or termination of this Agreement: 14, 15, 16, 17, 19.2, 19.3, 19.4, 20, 25,
27, 28, 29 and 30.
19.4. No payment, partial payment, acceptance, or partial acceptance by CITY
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will operate as a waiver on the part of CITY of any of its rights under this Agreement with Exhibits ade
in accordance with Section 17 (Waivers).
SECTION 20. NOTICES.
All notices hereunder will be given in writing and mailed, postage prepaid, by
certified mail, addressed as follows:
To CITY: Office of the City Clerk
City of Palo Alto
Post Office Box 10250
Palo Alto, CA 94303
With a copy to the Purchasing Manager
To CONSULTANT: Attention of the Project Manager at the address of
CONSULTANT recited on the first page of this Agreement.
CONSULTANT shall provide written notice to CITY of any change of address.
SECTION 21. CONFLICT OF INTEREST.
21.1. In executing this Agreement, CONSULTANT covenants that it presently
has no interest, and will not acquire any interest, direct or indirect, financial or otherwise, which
would conflict in any manner or degree with the performance of the Services.
21.2. CONSULTANT further covenants that, in the performance of this
Agreement, it will not employ subcontractors or other persons or parties having such an interest.
CONSULTANT certifies that no person who has or will have any financial interest under this
Agreement is an officer or employee of CITY; this provision will be interpreted in accordance
with the applicable provisions of the Palo Alto Municipal Code and the Government Code of the
State of California, as amended from time to time. CONSULTANT agrees to notify CITY if any
conflict arises.
21.3. If the CONSULTANT meets the definition of a "Consultant" as defined by
the Regulations of the Fair Political Practices Commission, CONSULTANT will file the
appropriate financial disclosure documents required by the Palo Alto Municipal Code and the
Political Reform Act of 1974, as amended from time to time.
SECTION 22. NONDISCRIMINATION; COMPLIANCE WITH ADA.
22.1. As set forth in Palo Alto Municipal Code Section 2.30.510, as amended
from time to time, CONSULTANT certifies that in the performance of this Agreement, it shall not
discriminate in the employment of any person due to that person's race, skin color, gender, gender
identity, age, religion, disability, national origin, ancestry, sexual orientation, pregnancy, genetic
information or condition, housing status, marital status, familial status, weight or height of such
person. CONSULTANT acknowledges that it has read and understands the provisions of Section
2.30.510 of the Palo Alto Municipal Code relating to Nondiscrimination Requirements and the
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penalties for violation thereof, and agrees to meet all requirements of Secti Agreement with Exhibits ing
to nondiscrimination in employment.
22.2. CONSULTANT understands and agrees that pursuant to the Americans
Disabilities Act ("ADA"), programs, services and other activities provided by a public entity to
the public, whether directly or through a contractor or subcontractor, are required to be accessible
to the disabled public. CONSULTANT will provide the Services specified in this Agreement in a
manner that complies with the ADA and any other applicable federal, state and local disability
rights laws and regulations, as amended from time to time. CONSULTANT will not discriminate
against persons with disabilities in the provision of services, benefits or activities provided under
this Agreement.
SECTION 23. ENVIRONMENTALLY PREFERRED PURCHASING AND ZERO
WASTE REQUIREMENTS. CONSULTANT shall comply with the CITY's Environmentally
Preferred Purchasing policies which are available at CITY's Purchasing Department, hereby
incorporated by reference and as amended from time to time. CONSULTANT shall comply with
waste reduction, reuse, recycling and disposal requirements of CITY's Zero Waste Program. Zero
Waste best practices include, first, minimizing and reducing waste; second, reusing waste; and,
third, recycling or composting waste. In particular, CONSULTANT shall comply with the
following Zero Waste requirements:
(a) All printed materials provided by CONSULTANT to CITY generated from a
personal computer and printer including but not limited to, proposals, quotes, invoices, reports,
and public education materials, shall be double -sided and printed on a minimum of 30% or greater
post -consumer content paper, unless otherwise approved by CITY's Project Manager. Any
submitted materials printed by a professional printing company shall be a minimum of 30% or
greater post -consumer material and printed with vegetable -based inks.
(b) Goods purchased by CONSULTANT on behalf of CITY shall be purchased in
accordance with CITY's Environmental Purchasing Policy including but not limited to Extended
Producer Responsibility requirements for products and packaging. A copy of this policy is on file
at the Purchasing Department's office.
(c) Reusable/returnable pallets shall be taken back by CONSULTANT, at no
additional cost to CITY, for reuse or recycling. CONSULTANT shall provide documentation from
the facility accepting the pallets to verify that pallets are not being disposed.
SECTION 24. COMPLIANCE WITH PALO ALTO MINIMUM WAGE ORDINANCE.
CONSULTANT shall comply with all requirements of the Palo Alto Municipal Code Chapter 4.62
(Citywide Minimum Wage), as amended from time to time. In particular, for any employee
otherwise entitled to the State minimum wage, who performs at least two (2) hours of work in a
calendar week within the geographic boundaries of the City, CONSULTANT shall pay such
employees no less than the minimum wage set forth in Palo Alto Municipal Code Section 4.62.030
for each hour worked within the geographic boundaries of the City of Palo Alto. In addition,
CONSULTANT shall post notices regarding the Palo Alto Minimum Wage Ordinance in
accordance with Palo Alto Municipal Code Section 4.62.060.
SECTION 25. NON -APPROPRIATION. This Agreement is subject to the fiscal provisions of
the Charter of the City of Palo Alto and the Palo Alto Municipal Code, as amended from time to
time. This Agreement will terminate without any penalty (a) at the end of any fiscal year in the
event that funds are not appropriated for the following fiscal year, or (b) at any time within a fiscal
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year in the event that funds are only appropriated for a portion of the fiscal tAgreement with Exhibits this
Agreement are no longer available. This Section shall take precedence in the event ot a conflict
with any other covenant, term, condition, or provision of this Agreement.
SECTION 26. PREVAILING WAGES AND DIR REGISTRATION FOR PUBLIC
WORKS CONTRACTS.
26.1. This Project is not subject to prevailing wages and related requirements.
CONSULTANT is not required to pay prevailing wages and meet related requirements under the
California Labor Code and California Code of Regulations in the performance and implementation
of the Project if the contract:
(1) is not a public works contract;
(2) is for a public works construction project of $25,000 or less, per California
Labor Code Sections 1782(d)(1), 1725.5(f) and 1773.3(j); or
(3) is for a public works alteration, demolition, repair, or maintenance project of
$15,000 or less, per California Labor Code Sections 1782(d)(1), 1725.5(f) and
1773.3(j).
SECTION 27. CLAIMS PROCEDURE FOR "9204 PUBLIC WORKS PROJECTS". For
purposes of this Section 27, a "9204 Public Works Project" means the erection, construction,
alteration, repair, or improvement of any public structure, building, road, or other public
improvement of any kind. (Cal. Pub. Cont. Code § 9204.) Per California Public Contract Code
Section 9204, for Public Works Projects, certain claims procedures shall apply, as set forth in
Exhibit F, entitled "Claims for Public Contract Code Section 9204 Public Works Projects".
This Project is not a 9204 Public Works Project.
SECTION 28. CONFIDENTIAL INFORMATION.
28.1. In the performance of this Agreement, CONSULTANT may have access to
CITY's Confidential Information (defined below). CONSULTANT will hold Confidential
Information in strict confidence, not disclose it to any third party, and will use it only for the
performance of its obligations to CITY under this Agreement and for no other purpose.
CONSULTANT will maintain reasonable and appropriate administrative, technical and physical
safeguards to ensure the security, confidentiality and integrity of the Confidential Information.
Notwithstanding the foregoing, CONSULTANT may disclose Confidential Information to its
employees, agents and subcontractors, if any, to the extent they have a need to know in order to
perform CONSULTANT's obligations to CITY under this Agreement and for no other purpose,
provided that the CONSULTANT informs them of, and requires them to follow, the confidentiality
and security obligations of this Agreement.
28.2. "Confidential Information" means all data, information (including without
limitation "Personal Information" about a California resident as defined in Civil Code Section
1798 et seq., as amended from time to time) and materials, in any form or media, tangible or
intangible, provided or otherwise made available to CONSULTANT by CITY, directly or
indirectly, pursuant to this Agreement. Confidential Information excludes information that
CONSULTANT can show by appropriate documentation: (i) was publicly known at the time it
was provided or has subsequently become publicly known other than by a breach of this
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Agreement; (ii) was rightfully in CONSULTANT's possession free 4.Agreement with Exhibits of
confidence prior to receipt of Confidential Information; (iii) is rrighttuny obtaine by
CONSULTANT from a third party without breach of any confidentiality obligation; (iv) is
independently developed by employees of CONSULTANT without any use of or access to the
Confidential Information; or (v) CONSULTANT has written consent to disclose signed by an
authorized representative of CITY.
28.3. Notwithstanding the foregoing, CONSULTANT may disclose Confidential
Information to the extent required by order of a court of competent jurisdiction or governmental
body, provided that CONSULTANT will notify CITY in writing of such order immediately upon
receipt and prior to any such disclosure (unless CONSULTANT is prohibited by law from doing
so), to give CITY an opportunity to oppose or otherwise respond to such order.
28.4. CONSULTANT will notify City promptly upon learning of any breach in
the security of its systems or unauthorized disclosure of, or access to, Confidential Information in
its possession or control, and if such Confidential Information consists of Personal Information,
CONSULTANT will provide information to CITY sufficient to meet the notice requirements of
Civil Code Section 1798 et seq., as applicable, as amended from time to time.
28.5. Prior to or upon termination or expiration of this Agreement,
CONSULTANT will honor any request from the CITY to return or securely destroy all copies of
Confidential Information. All Confidential Information is and will remain the property of the CITY
and nothing contained in this Agreement grants or confers any rights to such Confidential
Information on CONSULTANT.
28.6. If selected in Section 30 (Exhibits), this Agreement is also subject to the
terms and conditions of the Information Privacy Policy and Cybersecurity Terms and Conditions.
SECTION 29. MISCELLANEOUS PROVISIONS.
29.1. This Agreement will be governed by California law, without regard to its
conflict of law provisions.
29.2. In the event that an action is brought, the parties agree that trial of such
action will be vested exclusively in the state courts of California in the County of Santa Clara,
State of California.
29.3. The prevailing party in any action brought to enforce the provisions of this
Agreement may recover its reasonable costs and attorneys' fees expended in connection with that
action. The prevailing party shall be entitled to recover an amount equal to the fair market value
of legal services provided by attorneys employed by it as well as any attorneys' fees paid to third
parties.
29.4. This Agreement, including all exhibits, constitutes the entire and integrated
agreement between the parties with respect to the subject matter of this Agreement, and supersedes
all prior agreements, negotiations, representations, statements and undertakings, either oral or
written. This Agreement may be amended only by a written instrument, which is signed by the
authorized representatives of the parties and approved as required under Palo Alto Municipal
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Code, as amended from time to time.
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29.5. If a court of competent jurisdiction finds or rules that any provision of this
Agreement is void or unenforceable, the unaffected provisions of this Agreement will remain in
full force and effect.
29.6. In the event of a conflict between the terms of this Agreement and the
exhibits hereto (per Section 30) or CONSULTANT'S proposal (if any), the Agreement shall
control. In the event of a conflict between the exhibits hereto and CONSULTANT'S proposal (if
any), the exhibits shall control.
29.7. The provisions of all checked boxes in this Agreement shall apply to this
Agreement; the provisions of any unchecked boxes shall not apply to this Agreement.
29.8. All section headings contained in this Agreement are for convenience and
reference only and are not intended to define or limit the scope of any provision of this Agreement.
29.9. This Agreement may be signed in multiple counterparts, which, when
executed by the authorized representatives of the parties, shall together constitute a single binding
agreement.
SECTION 30. EXHIBITS. Each of the following exhibits, if the check box for such exhibit is
selected below, is hereby attached and incorporated into this Agreement by reference as though
fully set forth herein:
®
EXHIBIT A:
SCOPE OF SERVICES
®
EXHIBIT A-1
PROFESSIONAL SERVICES TASK ORDER
®
EXHIBIT B:
SCHEDULE OF PERFORMANCE
®
EXHIBIT C:
COMPENSATION
®
EXHIBIT C-1:
SCHEDULE OF RATES
®
EXHIBIT D:
INSURANCE REQUIREMENTS
®
EXHIBIT G:
INFORMATION PRIVACY POLICY
®
EXHIBIT H:
CYBERSECURITY TERMS AND CONDITIONS
THIS AGREEMENT IS NOT COMPLETE UNLESS ALL SELECTED EXHIBITS
ARE ATTACHED.
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CONTRACT No. C24181451 SIGNATURE PAGE Agreement with Exhibits
IN WITNESS WHEREOF, the parties hereto have by their duly authorized representatives
executed this Agreement as of the date first above written.
CITY OF PALO ALTO
City Manager
APPROVED AS TO FORM:
City Attorney or designee
CONSULTANT
TRUEPOINT SOLUTIONS, LLC
DocuSigned by:
Officer 1 �Ou iA,S0tA,
By:
127F61394E5E4A7...
Name: Kent Johnson
Title: CEO
(kj ohnson(a�,truepointsolutions. com)
DocuSigned by:
Officer 2
1tBBD477D6B,141B
By....
Name: Don Hunsinger
Title: Secretary
(dhunsinger(atruepointsolutions. com)
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Attachment A -TruePoint
Solutions -Palo Alto
EXHIBIT A Agreement with Exhibits
SCOPE OF SERVICES
CONSULTANT shall provide the Services detailed in this Exhibit A, entitled "SCOPE OF
SERVICES".
CONSULTANT will provide electronic document review software and features for staff to provide
mark-ups and corrections for permit applications. A user-friendly interface and integration with the
City's Land Management System to cloud -based documents to provide a seamless process for
permitting and electronic document review. A dedicated project manager will be designated by
CONSULTANT as the liaison to work with City staff.
Functional Specification & Deliverables
CONSULTANT will provide a fully integrated, cloud -hosted Land Management Electronic
Document -Plan Review System, which will integrate out -of -the -box with the City's Land
Management System with the Azure -hosted, Accela Civic Platform.
The electronic document review software will have the following features:
• A true plugin to Accela using the Accela Construct API
• 100% integrated to Accela
• 100% cloud based with no desktop install
• 100% integrated to Accela Citizen Access (ACA) with no need for an additional
customer portal
• Markup tools: standard text, free text, note, callout, insert images, annotate,
measurements, add shapes
• Stamp creation tool that can pull data from Accela, barcodes, signatures onto stamps
• Provides automated file validation for file integrity and digital signature rules
• Comment collaborations from the ACA portal
• Support for multiple file types including PDF, DWG, BMP, WORD, etc.
• Integrated to the Accela Standard Comment library
• Unlimited concurrent real time reviewers
• Multiple sheet comparison or overlay options
• Supports sheet level versioning, slip sheeting and removal of single pages
• Does not break up files into single pages or store documents in multiple places
• Uses Accela EDMS or Laserfiche adaptor for documents
• Leverages Accela for what it does best so no need to create additional workflows,
document storages, standard comments, or citizen portals, etc.
Development, Training, and Support
The CONSULTANT will implement new features and enhancements for the electronic
document review software in partnership with Accela, working with staff to ensure that a new or
modified workflow is in place before go -live. CONSULTANT will collaborate with staff to test
and quality control the new features and processes to make appropriate adjustments for the best
staff and customer experience. With these new features and enhancements, the CONSULTANT
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will provide refresher courses and training sessions with staff to ensure the Agreement with Exhibits
such things. Some new features include the Accela enhanced document list, wgital comment
responses for the Accela Citizen Access portal, a file analyzer, and other recent new features.
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Attachment A -TruePoint
Solutions -Palo Alto
Agreement with Exhibits
EXHIBIT A-1
PROFESSIONAL SERVICES TASK ORDER
CONSULTANT shall perform the Services detailed below in accordance with all the terms and conditions
of the Agreement referenced in Item 1 below. All exhibits referenced in Item 8 are incorporated into this
Task Order by this reference. CONSULTANT shall furnish the necessary facilities, professional, technical
and supporting personnel required by this Task Order as described below.
CONTRACT NO.
OR PURCHASE ORDER REQUISITION NO. (AS APPLICABLE)
IA. MASTER AGREEMENT NO. (MAYBE SAME AS CONTRACT /P.O. NO. ABOVE):
1 B. TASK ORDER NO.:
2. CONSULTANT NAME:
3. PERIOD OF PERFORMANCE: START: COMPLETION:
4 TOTAL TASK ORDER PRICE: $
BALANCE REMAINING IN MASTER AGREEMENT/CONTRACT $
5. BUDGET CODE
COST CENTER
COST ELEMENT
WBS/CIP
PHASE
6. CITY PROJECT MANAGER'S NAME & DEPARTMENT:
7. DESCRIPTION OF SCOPE OF SERVICES (Attachment A)
MUST INCLUDE:
• SERVICES AND DELIVERABLES TO BE PROVIDED
• SCHEDULE OF PERFORMANCE
• MAXIMUM COMPENSATION AMOUNT AND RATE SCHEDULE (as applicable)
• REIMBURSABLE EXPENSES, if any (with "not to exceed" amount)
8. ATTACHMENTS: A: Task Order Scope of Services B (if any):
I hereby authorize the performance of the
work described in this Task Order.
APPROVED:
CITY OF PALO ALTO
BY:
Name
Title
Date
I hereby acknowledge receipt and acceptance of
this Task Order and warrant that I have
authority to sign on behalf of Consultant.
APPROVED:
COMPANY NAME:
BY:
Name
Title
Date
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Attachment A -TruePoint
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EXHIBIT B Agreement with Exhibits
SCHEDULE OF PERFORMANCE
CONSULTANT shall perform the Services so as to complete each milestone within the number
of days/weeks specified below. The time to complete each milestone may be increased or
decreased by mutual written agreement of the Project Managers for CONSULTANT and CITY so
long as all work is completed within the term of the Agreement. CONSULTANT shall provide a
detailed schedule of work consistent with the schedule below within 2 weeks of receipt of the
notice to proceed ("NTP") from the CITY.
Completion
Milestones
Number of Days/Weeks (as specified below)
from NTP
1. Development, Training, & Support
Daily
® Optional Schedule of Performance Provision for On -Call or Additional Services Agreements.
(This provision only applies if checked and only applies to on -call agreements per Section 1 or
agreements with Additional Services per Section 4.)
The schedule of performance shall be as provided in the approved Task Order, as detailed in
Section 1 (Scope of Services) in the case of on -call Services, or as detailed in Section 4 in the case
of Additional Services, provided in all cases that the schedule of performance shall fall within the
term as provided in Section 2 (Term) of this Agreement.
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EXHIBIT C
COMPENSATION
Item 5
Attachment A -TruePoint
Solutions -Palo Alto
Agreement with Exhibits
CITY agrees to compensate CONSULTANT for Services performed in accordance with the terms
and conditions of this Agreement, and as set forth in the budget schedule below. Compensation
shall be calculated based on the rate schedule attached as Exhibit C-1 up to the not to exceed
budget amount for each task set forth below.
CITY's Project Manager may approve in writing the transfer of budget amounts between any of
the tasks or categories listed below, provided that the total compensation for the Services,
including any specified reimbursable expenses, and the total compensation for Additional Services
(if any, per Section 4 of the Agreement) do not exceed the amounts set forth in Section 4 of this
Agreement.
CONSULTANT agrees to complete all Services, any specified reimbursable expenses, and
Additional Services (if any, per Section 4), within this/these amount(s). Any work performed or
expenses incurred for which payment would result in a total exceeding the maximum amount of
compensation set forth in this Agreement shall be at no cost to the CITY.
BUDGET SCHEDULE
ITEM
NOT TO EXCEED AMOUNT
Development, Training, & Support
$75,000
Calendar Year 2024 Annual Subscription
$75,112
Calendar Year 2025 Annual Subscription
$77,365
Calendar Year 2026 Annual Subscription
$79,685
Calendar Year 2027 Annual Subscription
$82,076
Calendar Year 2028 Annual Subscription
$84,538
Sub -total for Services
$473,776
Reimbursable Expenses (if any)
$0.00
Total for Services and Reimbursable Expenses
$473,776
Additional Services (if any, per Section 4)
$12,610
Maximum Total Compensation
$486,386
REIMBURSABLE EXPENSES
CONSULTANT'S ordinary business expenses, such as administrative, overhead,
administrative support time/overtime, information systems, software and hardware,
photocopying, telecommunications (telephone, internet), in-house printing, insurance and
other ordinary business expenses, are included within the scope of payment for Services and
are not reimbursable expenses hereunder.
Reimbursable expenses, if any are specified as reimbursable under this section, will be
reimbursed at actual cost. The expenses (by type, e.g. travel) for which CONSULTANT will
be reimbursed are: NONE up to the not -to -exceed amount of: $0.00.
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A. Travel outside the San Francisco Bay Area, including transpo Agreement With Exhibits ' if
specified as reimbursable, will be reimbursed at actual cost subject tote Lity or Falo to's
policy for reimbursement of travel and meal expenses.
B. Long distance telephone service charges, cellular phone service charges, facsimile
transmission and postage charges, if specified as reimbursable, will be reimbursed at actual
cost.
All requests for reimbursement of expenses, if any are specified as reimbursable under this
section, shall be accompanied by appropriate backup documentation and information.
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Attachment A -TruePoint
Solutions -Palo Alto
EXHIBIT C-1 Agreement with Exhibits
SCHEDULE OF RATES
CONSULTANT'S schedule of rates is as follows:
CONSULTANT'S rate will periodically be reviewed and agreed to by both parties based on
increases to their United States Government Services Administration (GSA) contract. Parties
may agree to add other position titles and rates as needed.
Position Title Rate*
Project Manager $173.73
Business Analyst $157.94
Trainer $173.73
*Federal Rates as of October 2023
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EXHIBIT D Agreement with Exhibits
INSURANCE REQUIREMENTS
CONSULTANTS TO THE CITY OF PALO ALTO (CITY), AT THEIR SOLE EXPENSE, SHALL FOR THE TERM OF THE
CONTRACT OBTAIN AND MAINTAIN INSURANCE IN THE AMOUNTS FOR THE COVERAGE SPECIFIED BELOW,
AFFORDED BY COMPANIES WITH AM BEST'S KEY RATING OF A -:VII, OR HIGHER, LICENSED OR
AUTHORIZED TO TRANSACT INSURANCE BUSINESS IN THE STATE OF CALIFORNIA.
AWARD IS CONTINGENT ON COMPLIANCE WITH CITY'S INSURANCE REOUIREMENTS AS SPECIFIED HEREIN.
MINIMUM LIMITS
REQUIRED
TYPE OF COVERAGE
REQUIREMENT
EACH
OCCURRENCE
AGGREGATE
YES
WORKER'S COMPENSATION
STATUTORY
STATUTORY
STATUTORY
YES
EMPLOYER'S LIABILITY
STATUTORY
YES
GENERAL LIABILITY, INCLUDING
BODILY INJURY
$1,000,000
$1,000,000
PERSONAL INJURY, BROAD FORM
PROPERTY DAMAGE
$1,000,000
$1,000,000
PROPERTY DAMAGE BLANKET
CONTRACTUAL, AND FIRE LEGAL
BODILY INJURY & PROPERTY
$1,000,000
$1,000,000
LIABILITY
DAMAGE COMBINED.
BODILY INJURY
$1,000,000
$1,000,000
- EACH PERSON
$1,000,000
$1,000,000
YES
AUTOMOBILE LIABILITY,
- EACH OCCURRENCE
$1,000,000
$1,000,000
INCLUDING ALL OWNED, HIRED,
PROPERTY DAMAGE
$1,000,000
$1,000,000
NON -OWNED
BODILY INJURY AND PROPERTY
$1,000,000
$1,000,000
DAMAGE, COMBINED
YES
PROFESSIONAL LIABILITY,
INCLUDING, ERRORS AND
OMISSIONS, MALPRACTICE (WHEN
ALL DAMAGES
$1,000,000
APPLICABLE), AND NEGLIGENT
PERFORMANCE
YES
THE CITY OF PALO ALTO IS TO BE NAMED AS AN ADDITIONAL INSURED: CONSULTANT, AT ITS SOLE COST
AND EXPENSE, SHALL OBTAIN AND MAINTAIN, IN FULL FORCE AND EFFECT THROUGHOUT THE ENTIRE TERM
OF ANY RESULTANT AGREEMENT, THE INSURANCE COVERAGE HEREIN DESCRIBED, INSURING NOT ONLY
CONSULTANT AND ITS SUBCONSULTANTS, IF ANY, BUT ALSO, WITH THE EXCEPTION OF WORKERS'
COMPENSATION, EMPLOYER'S LIABILITY AND PROFESSIONAL INSURANCE, NAMING AS ADDITIONAL
INSUREDS CITY, ITS COUNCIL MEMBERS, OFFICERS, AGENTS, AND EMPLOYEES.
I. INSURANCE COVERAGE MUST INCLUDE:
A. A CONTRACTUAL LIABILITY ENDORSEMENT PROVIDING INSURANCE COVERAGE FOR
CONSULTANT'S AGREEMENT TO INDEMNIFY CITY.
II. THE CONSULTANT MUST SUBMIT CERTIFICATES(S) OF INSURANCE EVIDENCING REQUIRED COVERAGE
AT THE FOLLOWING URL: HTTPS://WWW.PLANETBIDS.COM/PORTAL/PORTAL.CFM?COMPANYID=25569
III. ENDORSEMENT PROVISIONS WITH RESPECT TO THE INSURANCE AFFORDED TO ADDITIONAL
INSUREDS:
A. PRIMARY COVERAGE
WITH RESPECT TO CLAIMS ARISING OUT OF THE OPERATIONS OF THE NAMED INSURED,
INSURANCE AS AFFORDED BY THIS POLICY IS PRIMARY AND IS NOT ADDITIONAL TO OR
CONTRIBUTING WITH ANY OTHER INSURANCE CARRIED BY OR FOR THE BENEFIT OF THE
ADDITIONAL INSUREDS.
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B.
C.
CROSS LIABILITY
Item 5
Attachment A -TruePoint
Solutions -Palo Alto
Agreement with Exhibits
THE NAMING OF MORE THAN ONE PERSON, FIRM, OR CORPORATION AS INSUREDS UNDER
THE POLICY SHALL NOT, FOR THAT REASON ALONE, EXTINGUISH ANY RIGHTS OF THE
INSURED AGAINST ANOTHER, BUT THIS ENDORSEMENT, AND THE NAMING OF MULTIPLE
INSUREDS, SHALL NOT INCREASE THE TOTAL LIABILITY OF THE COMPANY UNDER THIS
POLICY.
NOTICE OF CANCELLATION
IF THE POLICY IS CANCELED BEFORE ITS EXPIRATION DATE FOR ANY REASON
OTHER THAN THE NON-PAYMENT OF PREMIUM, THE CONSULTANT SHALL PROVIDE
CITY AT LEAST A THIRTY (30) DAY WRITTEN NOTICE BEFORE THE EFFECTIVE DATE
OF CANCELLATION.
2. IF THE POLICY IS CANCELED BEFORE ITS EXPIRATION DATE FOR THE NON-PAYMENT
OF PREMIUM, THE CONSULTANT SHALL PROVIDE CITY AT LEAST A TEN (10) DAY
WRITTEN NOTICE BEFORE THE EFFECTIVE DATE OF CANCELLATION.
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EXHIBIT E
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Attachment A -TruePoint
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Agreement with Exhibits
POLICY AND PROCEDURES 1-64/IT
Revised: December 2017
CITY OF
PALO ALTO
INFORMATION PRIVACY POLICY
POLICY STATEMENT
The City of Palo Alto (the "City") strives to promote and sustain a superior quality of life for
persons in Palo Alto. In promoting the quality of life of these persons, it is the policy of the City,
consistent with the provisions of the California Public Records Act, California Government Code
§§ 6250 - 6270, to take appropriate measures to safeguard the security and privacy of the
personal (including, without limitation, financial) information of persons, collected in the
ordinary course and scope of conducting the City's business as a local government agency.
These measures are generally observed by federal, state and local authorities and reflected in
federal and California laws, the City's rules and regulations, and industry best practices,
including, without limitation, the provisions of California Civil Code §§ 1798.3(a), 1798.24,
1798.79.8(b), 1798.80(e), 1798.81.5, 1798.82(e), 1798.83(e)(7), and 1798.92(c). Though some
of these provisions do not apply to local government agencies like the City, the City will conduct
business in a manner which promotes the privacy of personal information, as reflected in
federal and California laws. The objective of this Policy is to describe the City's data security
goals and objectives, to ensure the ongoing protection of the Personal Information, Personally
Identifiable Information, Protected Critical Infrastructure Information and Personally Identifying
Information of persons doing business with the City and receiving services from the City or a
third party under contract to the City to provide services. The terms "Personal Information,"
"Protected Critical Infrastructure Information", "Personally Identifiable Information" and
"Personally Identifying Information" (collectively, the "Information") are defined in the
California Civil Code sections, referred to above, and are incorporated in this Policy by
reference.
PURPOSE
The City, acting in its governmental and proprietary capacities, collects the Information
pertaining to persons who do business with or receive services from the City. The Information is
collected by a variety of means, including, without limitation, from persons applying to receive
services provided by the City, persons accessing the City's website, and persons who access
other information portals maintained by the City's staff and/or authorized third -party
contractors. The City is committed to protecting the privacy and security of the Information
collected by the City. The City acknowledges federal and California laws, policies, rules,
regulations and procedures, and industry best practices are dedicated to ensuring the
Information is collected, stored and utilized in compliance with applicable laws.
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Agreement with Exhibits
POLICY AND PROCEDURES 1-64/IT
Revised: December 2017
The goals and objectives of the Policy are: (a) a safe, productive, and inoffensive work
environment for all users having access to the City's applications and databases; (b) the
appropriate maintenance and security of database information assets owned by, or entrusted
to, the City; (c) the controlled access and security of the Information provided to the City's staff
and third party contractors; and (d) faithful compliance with legal and regulatory requirements.
SCOPE
The Policy will guide the City's staff and, indirectly, third party contractors, which are by
contract required to protect the confidentiality and privacy of the Information of the persons
whose personal information data are intended to be covered by the Policy and which will be
advised by City staff to conform their performances to the Policy should they enjoy conditional
access to that information.
CONSEQUENCES
The City's employees shall comply with the Policy in the execution of their official duties to the
extent their work implicates access to the Information referred to in this Policy. A failure to
comply may result in employment and/or legal consequences.
EXCEPTIONS
In the event that a City employee cannot fully comply with one or more element(s) described in
this Policy, the employee may request an exception by submitting Security Exception Request.
The exception request will be reviewed and administered by the City's Information Security
Manager (the "ISM"). The employee, with the approval of his or her supervisor, will provide
any additional information as may be requested by the ISM. The ISM will conduct a risk
assessment of the requested exception in accordance with guidelines approved by the City's
Chief Information Officer ("CIO") and approved as to form by the City Attorney. The Policy's
guidelines will include at a minimum: purpose, source, collection, storage, access, retention,
usage, and protection of the Information identified in the request. The ISM will consult with the
CIO to approve or deny the exception request. After due consideration is given to the request,
the exception request disposition will be communicated, in writing, to the City employee and
his or her supervisor. The approval of any request may be subject to countermeasures
established by the CIO, acting by the ISM.
MUNICIPAL ORDINANCE
This Policy will supersede any City policy, rule, regulation or procedure regarding information
privacy.
RESPONSIBILITIES OF CITY STAFF
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►ems:iX.yl ] II:lurrY.]2U[S IIJ[►y•AI
Item 5
Attachment A -TruePoint
Solutions -Palo Alto
Agreement with Exhibits
POLICY AND PROCEDURES 1-64/IT
Revised: December 2017
The CIO, acting by the ISM, will establish an information security management framework
to initiate and coordinate the implementation of information security measures by the
City's government.
The City's employees, in particular, software application users and database users, and,
indirectly, third party contractors under contract to the City to provide services, shall by
guided by this Policy in the performance of their job responsibilities.
The ISM will be responsible for: (a) developing and updating the Policy, (b) enforcing
compliance with and the effectiveness of the Policy; (c) the development of privacy
standards that will manifest the Policy in detailed, auditable technical requirements, which
will be designed and maintained by the persons responsible for the City's IT environments;
(d) assisting the City's staff in evaluating security and privacy incidents that arise in regard
to potential violations of the Policy; (e) reviewing and approving department -specific
policies and procedures which fall under the purview of this Policy; and (f) reviewing Non -
Disclosure Agreements (NDAs) signed by third party contractors, which will provide services,
including, without limitation, local or 'cloud -based' software services to the City.
B. RESPONSIBILITY OF INFORMATION SECURITY STEERING COMMITTEE
The Information Security Steering Committee (the "ISSC"), which is comprised of the City's
employees, drawn from the various City departments, will provide the primary direction,
prioritization and approval for all information security efforts, including key information
security and privacy risks, programs, initiatives and activities. The ISSC will provide input to
the information security and privacy strategic planning processes to ensure that information
security risks are adequately considered, assessed and addressed at the appropriate City
department level.
All authorized users of the Information will be responsible for complying with information
privacy processes and technologies within the scope of responsibility of each user.
D. RESPONSIBILITY OF INFORMATION TECHNOLOGY (IT) MANAGERS
The City's IT Managers, who are responsible for internal, external, direct and indirect
connections to the City's networks, will be responsible for configuring, maintaining and
securing the City's IT networks in compliance with the City's information security and
privacy policies. They are also responsible for timely internal reporting of events that may
have compromised network, system or data security.
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Solutions -Palo Alto
DocuSign Envelope ID: 87E1232D-F46E-405A-95CD-91CC38106A93 Agreement with Exhibits
POLICY AND PROCEDURES 1-64/IT
Revised: December 2017
#:iX.yl�]►[.yl:�urrY�]�eT111.[�l:ilk_\I[�7►[K�Z�I:i�]I►Ie\I[�]►I
The ISM will ensure that the City's employees secure the execution of Non -Disclosure
Agreements (NDA), whenever access to the Information will be granted to third party
contractors, in conjunction with the Software as a Service (SaaS) Security and Privacy Terms
and Conditions. An NDA must be executed prior to the sharing of the Information of
persons covered by this Policy with third party contractors. The City's approach to managing
information security and its implementation (i.e. objectives, policies, processes, and
procedures for information security) will be reviewed independently by the ISM at planned
intervals, or whenever significant changes to security implementation have occurred.
The CIO, acting by the ISM, will review and recommend changes to the Policy annually, or as
appropriate, commencing from the date of its adoption.
GENERAL PROCEDURE FOR INFORMATION PRIVACY
A. OVERVIEW
The Policy applies to activities that involve the use of the City's information assets, namely,
the Information of persons doing business with the City or receiving services from the City,
which are owned by, or entrusted to, the City and will be made available to the City's
employees and third party contractors under contract to the City to provide Software as a
Service consulting services. These activities include, without limitation, accessing the
Internet, using e-mail, accessing the City's intranet or other networks, systems, or devices.
The term "information assets" also includes the personal information of the City's
employees and any other related organizations while those assets are under the City's
control. Security measures will be designed, implemented, and maintained to ensure that
only authorized persons will enjoy access to the information assets. The City's staff will act
to protect its information assets from theft, damage, loss, compromise, and inappropriate
disclosure or alteration. The City will plan, design, implement and maintain information
management systems, networks and processes in order to assure the appropriate
confidentiality, integrity, and availability of its information assets to the City's employees
and authorized third parties.
B. PERSONAL INFORMATION AND CHOICE
Except as permitted or provided by applicable laws, the City will not share the Information
of any person doing business with the City, or receiving services from the City, in violation of
this Policy, unless that person has consented to the City's sharing of such information
during the conduct of the City's business as a local government agency with third parties
under contract to the City to provide services.
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Item 5
Attachment A -TruePoint
Solutions -Palo Alto
Agreement with Exhibits
POLICY AND PROCEDURES 1-64/IT
Revised: December 2017
CmJ/Ia1.[o]t].Y0]11K0IIAIA�01II[e7►[e]aa4000101MAI•I►Ito]0IVA/_\IM011
The City may gather the Information from a variety of sources and resources, provided that
the collection of such information is both necessary and appropriate in order for the City to
conduct business as a local government agency in its governmental and proprietary
capacities. That information may be gathered at service windows and contact centers as
well as at web sites, by mobile applications, and with other technologies, wherever the City
may interact with persons who need to share such formation in order to secure the City's
services.
The City's staff will inform the persons whose Information are covered by this Policy that
the City's web site may use "cookies" to customize the browsing experience with the City of
Palo Alto web site. The City will note that a cookie contains unique information that a web
site can use to track, among others, the Internet Protocol address of the computer used to
access the City's web sites, the identification of the browser software and operating
systems used, the date and time a user accessed the site, and the Internet address of the
website from which the user linked to the City's web sites. Cookies created on the user's
computer by using the City's web site do not contain the Information, and thus do not
compromise the user's privacy or security. Users can refuse the cookies or delete the cookie
files from their computers by using any of the widely available methods. If the user chooses
not to accept a cookie on his or her computer, it will not prevent or prohibit the user from
gaining access to or using the City's sites.
III—IJIIIIII.Y. yII9[u
In the provision of utility services to persons located within Palo Alto, the City of Palo Alto
Utilities Department ("CPAU") will collect the Information in order to initiate and manage
utility services to customers. To the extent the management of that information is not
specifically addressed in the Utilities Rules and Regulations or other ordinances, rules,
regulations or procedures, this Policy will apply; provided, however, any such Rules and
Regulations must conform to this Policy, unless otherwise directed or approved by the
Council. This includes the sharing of CPAU-collected Information with other City
departments except as may be required by law.
Businesses and residents with standard utility meters and/or having non -metered monthly
services will have secure access through a CPAU website to their Information, including,
without limitation, their monthly utility usage and billing data. In addition to their regular
monthly utilities billing, businesses and residents with non-standard or experimental
electric, water or natural gas meters may have their usage and/or billing data provided to
them through non -City electronic portals at different intervals than with the standard
monthly billing.
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Agreement with Exhibits
POLICY AND PROCEDURES 1-64/IT
Revised: December 2017
Businesses and residents with such non-standard or experimental metering will have their
Information covered by the same privacy protections and personal information exchange
rules applicable to Information under applicable federal and California laws.
E. PUBLIC DISCLOSURE
The Information that is collected by the City in the ordinary course and scope of conducting
its business could be incorporated in a public record that may be subject to inspection and
copying by the public, unless such information is exempt from disclosure to the public by
California law.
F. ACCESS TO PERSONAL INFORMATION
The City will take reasonable steps to verify a person's identity before the City will grant
anyone online access to that person's Information. Each City department that collects
Information will afford access to affected persons who can review and update that
information at reasonable times.
G. SECURITY, CONFIDENTIALITY AND NON -DISCLOSURE
Except as otherwise provided by applicable law or this Policy, the City will treat the
Information of persons covered by this Policy as confidential and will not disclose it, or
permit it to be disclosed, to third parties without the express written consent of the person
affected. The City will develop and maintain reasonable controls that are designed to
protect the confidentiality and security of the Information of persons covered by this Policy.
The City may authorize the City's employee and or third party contractors to access and/or
use the Information of persons who do business with the City or receive services from the
City. In those instances, the City will require the City's employee and/or the third party
contractors to agree to use such Information only in furtherance of City -related business
and in accordance with the Policy.
If the City becomes aware of a breach, or has reasonable grounds to believe that a security
breach has occurred, with respect to the Information of a person, the City will notify the
affected person of such breach in accordance with applicable laws. The notice of breach will
include the date(s) or estimated date(s) of the known or suspected breach, the nature of
the Information that is the subject of the breach, and the proposed action to be taken or
the responsive action taken by the City.
H. DATA RETENTION / INFORMATION RETENTION
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Agreement with Exhibits
POLICY AND PROCEDURES 1-64/IT
Revised: December 2017
The City will store and secure all Information for a period of time as may be required by law,
or if no period is established by law, for seven (7) years, and thereafter such information
will be scheduled for destruction.
I. SOFTWARE AS A SERVICE (SAAS) OVERSIGHT
The City may engage third party contractors and vendors to provide software application
and database services, commonly known as Software -as -a -Service (SaaS).
In order to assure the privacy and security of the Information of those who do business with
the City and those who received services from the City, as a condition of selling goods
and/or services to the City, the SaaS services provider and its subcontractors, if any,
including any IT infrastructure services provider, shall design, install, provide, and maintain
a secure IT environment, while it performs such services and/or furnishes goods to the City,
to the extent any scope of work or services implicates the confidentiality and privacy of the
Information.
These requirements include information security directives pertaining to: (a) the IT
infrastructure, by which the services are provided to the City, including connection to the
City's IT systems; (b) the SaaS services provider's operations and maintenance processes
needed to support the IT environment, including disaster recovery and business continuity
planning; and (c) the IT infrastructure performance monitoring services to ensure a secure
and reliable environment and service availability to the City. The term "IT infrastructure"
refers to the integrated framework, including, without limitation, data centers, computers,
and database management devices, upon which digital networks operate.
Prior to entering into an agreement to provide services to the City, the City's staff will
require the SaaS services provider to complete and submit an Information Security and
Privacy Questionnaire. In the event that the SaaS services provider reasonably determines
that it cannot fulfill the information security requirements during the course of providing
services, the City will require the SaaS services provider to promptly inform the ISM.
J. FAIR AND ACCURATE CREDIT TRANSACTION ACT OF 2003
CPAU will require utility customers to provide their Information in order for the City to
initiate and manage utility services to them.
Federal regulations, implementing the Fair and Accurate Credit Transactions Act of 2003
(Public Law 108-159), including the Red Flag Rules, require that CPAU, as a "covered
financial institution or creditor" which provides services in advance of payment and which
can affect consumer credit, develop and implement procedures for an identity theft
program for new and existing accounts to detect, prevent, respond and mitigate potential
identity theft of its customers' Information.
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Agreement with Exhibits
POLICY AND PROCEDURES 1-64/IT
Revised: December 2017
CPAU procedures for potential identity theft will be reviewed independently by the ISM
annually or whenever significant changes to security implementation have occurred. The
ISM will recommend changes to CPAU identity theft procedures, or as appropriate, so as to
conform to this Policy.
There are California laws which are applicable to identity theft; they are set forth in
California Civil Code § 1798.92.
NOTE: Questions regarding this policy should be referred to the Information Technology
Department, as appropriate.
[on alit a ti. Ducal
Recommended:
Approved:
Director Information Technology/CIO
Docu5i9Mtl by'
City Manager
Page 8 of 8
12/5/2017
Date
12/13/2017
Date
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EXHIBIT F Agreement with Exhibits
CYBERSECURITY TERMS AND CONDITIONS
In order to assure the privacy and security of the personal information of the City's customers and
people who do business with the City, including, without limitation, vendors, utility customers,
library patrons, and other individuals and companies, who are required to share such information
with the City, as a condition of receiving services from the City or selling goods and services to
the City, including, without limitation, the Software as a Service services provider (the
"Consultant") and its subcontractors, if any, including, without limitation, any Information
Technology ("IT") infrastructure services provider, shall design, install, provide, and maintain a
secure IT environment, described below, while it renders and performs the Services and furnishes
goods, if any, described in the Statement of Work, Exhibit B, to the extent any scope of work
implicates the confidentiality and privacy of the personal information of the City's customers. The
Consultant shall fulfill the data and information security requirements (the "Requirements") set
forth in Part A below.
A "secure IT environment" includes (a) the IT infrastructure, by which the Services are provided
to the City, including connection to the City's IT systems; (b) the Consultant's operations and
maintenance processes needed to support the environment, including disaster recovery and
business continuity planning; and (c) the IT infrastructure performance monitoring services to
ensure a secure and reliable environment and service availability to the City. "IT infrastructure"
refers to the integrated framework, including, without limitation, data centers, computers, and
database management devices, upon which digital networks operate.
In the event that, after the Effective Date, the Consultant reasonably determines that it cannot
fulfill the Requirements, the Consultant shall promptly inform the City of its determination and
submit, in writing, one or more alternate countermeasure options to the Requirements (the
"Alternate Requirements" as set forth in Part B), which may be accepted or rejected in the
reasonable satisfaction of the Information Security Manager (the "ISM").
Part A. Requirements:
The Consultant shall at all times during the term of any contract between the City and the
Consultant:
(a) Appoint or designate an employee, preferably an executive officer, as the security liaison
to the City with respect to the Services to be performed under this Agreement.
(b) Comply with the City's Information Privacy Policy:
(c) Have adopted and implemented information security and privacy policies that are
documented, are accessible to the City, and conform to ISO 27001/2 — Information
Security Management Systems (ISMS) Standards. See the following:
http://www.iso.org/iso/home/store/cataloque tc/catalogue detail. htm?csnumber=42103
http://www.iso.org/iso/iso catalogue/catalogue tc/catalogue detail. htm?csnumber=5029
7
(d) Conduct routine data and information security compliance training of its personnel that is
appropriate to their role.
(e) Develop and maintain detailed documentation of the IT infrastructure, including software
versions and patch levels.
(f) Develop an independently verifiable process, consistent with industry standards, for
performing professional and criminal background checks of its employees that (1) would
permit verification of employees' personal identity and employment status, and (2) would
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enable the immediate denial of access to the City's confidential da by
Agreement with Exhibits
any of its employees who no longer would require access to that in are
terminated.
(g) Provide a list of IT infrastructure components in order to verify whether the Consultant
has met or has failed to meet any objective terms and conditions.
(h) Implement access accountability (identification and authentication) architecture and
support role -based access control ("RBAC") and segregation of duties ("SoD")
mechanisms for all personnel, systems, and Software used to provide the Services.
"RBAC" refers to a computer systems security approach to restricting access only to
authorized users. "SoD" is an approach that would require more than one individual to
complete a security task in order to promote the detection and prevention of fraud and
errors.
(i) Assist the City in undertaking annually an assessment to assure that: (1) all elements of
the Services' environment design and deployment are known to the City, and (2) it has
implemented measures in accordance with industry best practices applicable to secure
coding and secure IT architecture.
Q) Provide and maintain secure intersystem communication paths that would ensure the
confidentiality, integrity, and availability of the City's information.
(k) Deploy and maintain IT system upgrades, patches and configurations conforming to
current patch and/or release levels by not later than one (1) week after its date of release.
Emergency security patches must be installed within 24 hours after its date of release.
(I) Provide for the timely detection of, response to, and the reporting of security incidents,
including on -going incident monitoring with logging.
(m) Notify the City within one (1) hour of detecting a security incident that results in the
unauthorized access to or the misuse of the City's confidential data and information.
(n) Inform the City that any third party service provider(s) meet(s) all of the Requirements.
(o) Perform security self -audits on a regular basis and not less frequently than on a quarterly
basis, and provide the required summary reports of those self -audits to the ISM on the
annual anniversary date or any other date agreed to by the Parties.
(p) Accommodate, as practicable, and upon reasonable prior notice by the City, the City's
performance of random site security audits at the Consultant's site(s), including the site(s)
of a third -party service provider(s), as applicable. The scope of these audits will extend to
the Consultant's and its third -party service provider(s)' awareness of security policies and
practices, systems configurations, access authentication and authorization, and incident
detection and response.
(q) Cooperate with the City to ensure that to the extent required by applicable laws, rules and
regulations, and the Confidential Information will be accessible only by the Consultant and
any authorized third -party service provider's personnel.
(r) Perform regular, reliable secured backups of all data needed to maximize the availability
of the Services. Adequately encrypt the City of Palo Alto's data, during the operational
process, hosted at rest, and the backup stage at the Vendors' environment (including
Vendor's contracting organization's environment).
(s) Maintain records relating to the Services for a period of three (3) years after the expiration
or earlier termination of this Agreement and in a mutually agreeable storage medium.
Within thirty (30) days after the effective date of expiration or earlier termination of this
Agreement, all of those records relating to the performance of the Services shall be
provided to the ISM.
(t) Maintain the Confidential Information in accordance with applicable federal, state, and
local data and information privacy laws, rules, and regulations.
(u) Encrypt the Confidential Information before delivering the same by electronic mail to the
City and or any authorized recipient.
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(v) Provide Network Layer IP filtering services to allow access only fro Agreement with Exhibits
Alto's IP address to the Vendor environment (primarily hosted for th
(w) Offer a robust disaster recovery and business continuity (DR-BCP) solutions to the City
for the systems and services the Vendor provides to the City.
(x) Provide and support Single Sign -on (SSO) and Multifactor Authentication (MFA) solutions
for authentication and authorization services from the "City's environment to the Vendor's
environment," and Vendor's environment to the Vendor's cloud services/hosted
environment." The Vendor shall allow two employees of the City to have superuser and
super-admin access to the Vendor's IT environment, and a cloud -hosted IT environment
belongs to the City.
(y) Unless otherwise addressed in the Agreement, shall not hold the City liable for any direct,
indirect or punitive damages whatsoever including, without limitation, damages for loss of
use, data or profits, arising out of or in any way connected with the City's IT environment,
including, without limitation, IT infrastructure communications.
(z) The Vendor must provide evidence of valid cyber liability insurance policy per the City's
EXHIBIT "D" INSURANCE REQUIREMENTS.
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Item 6
Item 6 Staff Report
CITY OF
PALO
ALTO
City Council
Staff Report
From: City Manager
Report Type: CONSENT CALENDAR
Lead Department: Public Works
Meeting Date: December 4, 2023
Report #:2307-1806
TITLE
Approval of Amendment No. 2 to Contract No. C20175305A With AECOM Technical Services,
Inc. to Extend the Contract three and half years through June 30, 2027 for Sea Level Rise
Adaptation Plan Development; CEQA— Addendum to the Comprehensive Plan EIR, approved
June 5, 2023.
RECOMMENDATION
Staff recommends that Council approve and authorize the City Manager or their designee to
execute Amendment No. 2 to Contract No. C20175305A between the City of Palo Alto and
AECOM Technical Services, Inc. for Sea Level Rise Adaptation Plan Development, to extend the
term by three and half years through June 30, 2027.
BACKGROUND
The City entered into an agreement with AECOM Technical Services Inc. on June 22, 20201 for
technical assistance in the development of a Sea Level Rise Vulnerability Assessment and Sea
Level Rise Adaptation Plan.
Staff completed the City of Palo Alto Sea Level Rise Vulnerability Assessment2 in 2022. The
Assessment analyzes hazards and risks from Sea Level Rise inundation and related changes to
shallow groundwater conditions using several increments of sea level rise that are predicted to
occur through the end of this century.
1 City Council, June 22, 2020; Agenda Item #3; SR# 10278,
https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-reports/reports/citV-manager-reports-
c m rs/Vea r-archive/2020/i d-10278. pdf
2City of Palo Alto Sea Level Rise Vulnerability Assessment,
https://www.cityofpaloalto.org/files/assets/public/v/1 /public-works/environmental-compliance/sea-level-rise/palo-
alto-sea-level-rise-vulnerability-assessment June-2022-062822-linked-final.pdf
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II_j)J_WjR1;i
In late 2022, staff paused development of the Sea Level Rise Adaptation Plan pending the
outcome of a United States Army Corps of Engineers (USACE) feasibility study, which could alter
the scope of work for the Sea Level Rise Adaptation Plan. The USACE study assesses federal
interest in funding shoreline levee improvements that would protect Palo Alto from future sea
level rise inundation. The USACE study outcome is anticipated to be finalized in late 2023. In
addition, new legislation— SB272: Sea Level Rise Planning and Adaptation3—requires a Bay Area
regional sea level rise adaptation plan and harmonized subregional plans. The details of these
new requirements are anticipated from the Bay Conservation and Development Commission by
the end of 2024.
In spring 2023, the City administratively executed Amendment No. 14 to extend the AECOM
contract term by six months, through December 21, 2023. During the Fiscal Year 2024 budget
discussions, staff was directed to include additional funding needed to support Sea Level Rise
Adaptation Plan development in the 2024 mid -year budget review. To allow AECOM to
continue to support the City's sea level rise planning efforts, the AECOM contract term must be
extended again before the current contract expires on December 21, 2023. Staff recommends
approval of Amendment No. 2 (Attachment A) to extend the contract through June 30, 2027.
FISCAL/RESOURCE IMPACT
The contract term extension recommended in this report would have no financial impact. Staff
plans to return in 2024 to request Council approval for a third contract amendment which
would include a revised scope of work, and a mid -year budget request to add funds for Sea
Level Rise Adaptation Plan development.
STAKEHOLDER ENGAGEMENT
Stakeholder engagement to date has included updates about Sea Level Rise Vulnerability
Assessment Development via Sustainability and Climate Action Plan webinars, a community
meeting held in partnership with Valley Water, a Utilities Advisory Commission Meeting, public
newsletters, and other smaller community meetings where inquiries have been made about
regional and local sea level rise planning efforts.
ENVIRONMENTAL REVIEW
On June 5, 2023, the Council adopted Resolution No. 10112 approving an Addendum to the
Comprehensive Plan Environmental Impact Report and Adopting the Sustainability and Climate
3 SB272: Sea Level Rise Planning and Adaptation, 2023; https://Iegiscan.com/CA/text/SB272/id/2841138
4Amendment 2: https://www.cityofpaloalto.org/files/assets/public/v/2/public-works/environmental-
services/aecom-amendment-no-2-to-contract-no-c20175305a.pdf
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Item 6 Staff Report
Action Plan. Council action on this item furthers the sea level rise key action identified in the
Sustainability and Climate Action Plan.
ATTACHMENTS
Attachment A: Amendment No. 2 to Contract No. C20175305A Between the City of Palo Alto
and AECOM Technical Services, Inc.
APPROVED BY:
Brad Eggleston, Director Public Works/City Engineer
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Item 6
Attachment A -
Amendment No. 2 to
Contract No. C201753051
AMENDMENT NO. 2 TO CONTRACT NO. C20175305
Between the City of Palo
BETWEEN THE CITY OF PALO ALTO AND
Alto and AECOM
AECOM TECHNICAL SERVICES, INC.
Technical Services, Inc.
This Amendment No. 2 (this "Amendment") to Contract No. C20175305A (the "Contract" as
defined below) is entered into as of November 13, 2023, by and between the CITY OF PALO ALTO, a
California chartered municipal corporation ("CITY"), and AECOM TECHNICAL SERVICES, INC., a
California corporation, located at 300 South Grand Avenue, 9th Floor, Los Angeles, CA 90071
("CONSULTANT"). CITY and CONSULTANT are referred to collectively as the "Parties" in this
Amendment.
RFrITAI c
A. The Contract (as defined below) was entered into by and between the Parties hereto
for the provision of providing technical support for a sea level rise vulnerability assessment and
drafting a Sea Level Rise Adaption Plan, as detailed therein.
B. The Parties entered into Amendment No. 1 to extend the contract term for six
months through December 21, 2023, at no additional cost to the City, as detailed therein.
C. The Parties now wish to amend the Contract in order to extend the contract term for
through June 30, 2027, at no additional cost to the City, as detailed herein.
NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions of
this Amendment, the Parties agree:
SECTION 1. Definitions. The following definitions shall apply to this Amendment:
a. Contract. The term "Contract" shall mean Contract No. C20175305A
between CONSULTANT and CITY, dated June 22, 2020, as amended by:
Amendment No. 1, dated May 25, 2023
b. Other Terms. Capitalized terms used and not defined in this Amendment
shall have the meanings assigned to such terms in the Contract.
SECTION 2. Section 2 "TERM" of the Contract is hereby amended to read as follows:
"The term of this Agreement shall be from the date of its full execution through June 30, 2027
unless terminated earlier pursuant to Section 19 of this Agreement.
SECTION 3. Legal Effect. Except as modified by this Amendment, all other provisions of the
Contract, including any exhibits thereto, shall remain in full force and effect.
Vers.: Aug. 5, 2019
Page 1 of 3
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SECTION 4. Incorporation of Recitals. The recitals set forth ab
Amendment and are fully incorporated herein by this reference.
(SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.)
Item 6
Attachment A -
Amendment No. 2 to
ontract No. C20175305A
3etween the City of Palo this
Alto and AECOM
Technical Services, Inc.
Vers.: Aug. 5, 2019
Page 2 of 3
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SIGNATURES OF THE PARTIES
Item 6
Attachment A -
Amendment No. 2 to
Contract No. C20175305A
Between the City of Palo
Alto and AECOM
Technical Services, Inc. J
IN WITNESS WHEREOF, the Parties have by their duly authorized representatives executed
this Amendment effective as of the date first above written.
CITY OF PALO ALTO AECOM TECHNICAL SERVICES, INC.
Officer 1 DocuSigned by:
QSSOGiabt, Uc PMSi
By: 07E4427BF31 A471
City Manager Kelly Bayer, Associate Vice President
Name:
Associate Vice President
Title:
APPROVED AS TO FORM: Officer 2 DocuSigned by:
5F898B8B2EE40428
V 6tA,j j-AWSSlaaA,) (,6r f6 'ab- Sc un fart
...
Y
City Attorney or Designee Armond Tatevossian, Corporate 5ecretar
Name:
Secretary
Title:
Vers.: Aug. 5, 2019
Page 3 of 3
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Item 7
Item 7 Staff Report
City Council
Staff Report
From: City Manager
CITY O F Report Type: CONSENT CALENDAR
PALO Lead Department: City Manager
ALTO Meeting Date: December 4, 2023
Report #:2309-2062
TITLE
Approval of Amendment Number 1 to Contract Number C23183770 with Townsend Public
Affairs, Inc. to Extend Term for an Additional Year of Service (first of four (4) annual options to
renew) for State and Federal Legislative Advocacy and Grant Consulting and Compliance
Services - CEQA Status — Not a Project
RECOMMENDATION
The Legislative Matters Ad Hoc Committee and staff recommend the City Council approve and
authorize the City Manager or designee to execute Amendment Number 1 (Attachment A) to
contract C23183770 with Townsend Public Affairs, Inc. to extend term for an additional year of
service and exercise the first of four annual options to renew for State and Federal legislative
advocacy services and grant consulting and compliance services. This amendment does not
change the total contract not -to -exceed amount of $558,000 over a 5 -year period.
BACKGROUND
On February 27, 2023, the City Council approved a contract with Townsend Public Affairs, Inc.
(TPA) after the completion of a request for proposals process and extensive discussion'. The
City Council approved the contract as a one (1) year contract with four (4) options to renew the
contract for one year each. In addition to approving the contract, the City Council also
established a Legislative Matters Ad Hoc Committee (consisting of Mayor Kou and Vice Mayor
Stone) and also asked staff to look into the services and contract structure for the City's grant
plan and the City's legislative workplan and to think about incentives in year two for
achievement of specific milestones if the contract is renewed.
1 February 27, 2023 City Council Meeting (item 9):
https://cityofpaloaIto.primegov.com/Portal/Meeting?meetingTemplate Id=1195
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ANALYSIS
TPA successfully carried forward the City's legislative advocacy in this first year of the contract
as well as expanding the City's capacity regarding grant applications and management.
Specifically, this year TPA:
- Provided more frequent updates to City Council and staff
- Helped advocate to the Housing and Community Development Department regarding
Homekey
- Kept the City abreast of potential impacts to the City regarding possible Federal
shutdowns
- Drafted the updated legislative guidelines / legislative platform with staff
- Helped secure grant funding for the City and assisted staff with compliance
requirements
- Other duties defined in the contract scope of work
Per the recommendation of the Legislative Ad Hoc Committee, staff added text to the scope
that TPA will, in legislative memos, provide written potential impacts information on select bills
that the City Council will consider weighing in on at the State level. This was added to Task 1 as
item 17 (page 6 of 15 of Attachment A).
FISCAL/RESOURCE IMPACT
This contract has a not -to -exceed amount of $558,000 with an annual budgeted amount of
$186,000 for State and Federal advocacy services and grant application and compliance
services; no additional funding is requested in FY 2024. Staff clarified the compensation
schedule in Exhibit C to align with the year -by -year format associated with the City Council
motion in February 2023. The updated compensation schedule clarifies how much money will
be spent per year on the contract if the City Council exercises the option to renew each year.
Staff will include funding of $186,000 in the development of the FY 2025 budget, split between
the City Manager's Office and Administrative Services Department similar to current funding
allocations. Future funding is subject to City Council approval of the FY 2025 Adopted Operating
Budget. The rate continues to be the per month retainer cost of $15,500 for all three service
areas/tasks with no additional fees.
STAKEHOLDER ENGAGEMENT
During this current contract year, staff regularly met with TPA to discuss relevant State and
Federal legislation and updates. Staff also met with TPA to discuss grant opportunities and
compliance. These meetings included staff from a variety of City departments.
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ENVIRONMENTAL REVIEW
Approval of this contract is not a project under the California Environmental Quality Act (CEQA),
as it is an administrative activity that will not result in direct or indirect changes in the
environment. (CEQA Guidelines 15378(b)(5).).
ATTACHMENTS
Attachment A: Amendment 1 for Contract C23183770 with TPA
APPROVED BY:
Ed Shikada, City Manager
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Item 7
Attachment A -
Amendment 1 for
Contract with TPA (2023)
AMENDMENT NO. 1 TO CONTRACT NO. C23183770
BETWEEN THE CITY OF PALO ALTO AND
TOWNSEND PUBLIC AFFAIRS, INC.
This Amendment No. 1 (this "Amendment") to Contract No. C23183770 (the "Contract"
as defined below) is entered into as of November 2, 2023, by and between the CITY OF PALO
ALTO, a California chartered municipal corporation ("CITY"), and TOWNSEND PUBLIC AFFAIRS,
INC, a California Corporation, located at 1401 Dove Street, Ste. 330, Newport Beach, California,
92660 ("CONSULTANT"). CITY and [CONSULTANT or CONTRACTOR] are referred to collectively
as the "Parties" in this Amendment.
RECITALS
A. The Contract (as defined below) was entered into by and between the Parties
hereto for the provision of representing CITY in all federal and state legislative advocacy matters
including grant seeking and funding advocacy, as detailed therein.
B. The Parties now wish to amend the Contract in order to update the scope of
services, revise the compensation schedule, and extend the contract term by an additional
twelve-month through December 31,2024, without any additional cost to the CITY, as detailed
herein.
NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions
of this Amendment, the Parties agree:
SECTION 1. Definitions. The following definitions shall apply to this Amendment:
a. Contract. The term "Contract" shall mean Contract No. C23183770
between CONSULTANT and CITY, dated January 1, 2023.
b. Other Terms. Capitalized terms used and not defined in this Amendment
shall have the meanings assigned to such terms in the Contract.
SECTION 2. Section 2, Entitled "TERM" of the Contract is hereby amended to read as
follows:
"The term of this Agreement shall be from the date of its full execution through December 31,
2024, with the option to extend for three (3) periods of one (1) year each, unless terminated
earlier pursuant to Section 19 (Termination) of this Agreement. CITY shall notify CONSULTANT of
its intent to exercise its option to renew in writing no later than ninety (90) days before the end
of the term of this Agreement."
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SECTION 3. The following exhibit(s) to the Contract is/are hereby amended or added, as
indicated below, to read as set forth in the attachment(s) to this Amendment, which is/are
hereby incorporated in full into this Amendment and into the Contract by this reference:
a. Exhibit "A" entitled "SCOPE OF SERVICES, AMENDMENT NO. 1",
AMENDED, REPLACES PREVIOUS.
b. Exhibit "C" entitled "COMPENSATION, AMENDMENT NO. 1", AMENDED,
REPLACES PREVIOUS.
SECTION 4. Legal Effect. Except as modified by this Amendment, all other provisions of
the Contract, including any exhibits thereto, shall remain in full force and effect.
SECTION 5. Incorporation of Recitals. The recitals set forth above are terms of this
Amendment and are fully incorporated herein by this reference.
(SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.)
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SIGNATURES OF THE PARTIES
IN WITNESS WHEREOF, the Parties have by their duly authorized representatives
executed this Amendment effective as of the date first above written.
CITY OF PALO ALTO
City Manager
APPROVED AS TO FORM:
City Attorney or designee
TOWNSEND PUBLIC AFFAIRS, INC.
Officer 1
DocuSigned by:
E9F4E4F56A1704DF
By:
Name: Christopher Townsend
Title: President
Officer 2
By:EDocuSigned by:
9F4E4F56A1704DF
Name: Christopher Townsend
Title: CFO
Attachments:
EXHIBIT A: "SCOPE OF SERVICES, AMENDMENT NO. 1" (AMENDED, REPLACES PREVIOUS)
EXHIBIT C: "COMPENSATION, AMENDMENT NO. 1" (AMENDED, REPLACES PREVIOUS)
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EXHIBIT A
SCOPE OF SERVICES, AMENDMENT NO.1
(AMENDED, REPLACES PREVIOUS)
CONSULTANT will provide the Services detailed in this Exhibit A, entitled "SCOPE OF
SERVICES".
CONSULTANT will represent CITY in all federal and state legislative advocacy matters
including grant seeking and funding advocacy. CONSULTANT will also assist the City in the
follow up requirements necessary for grants the City successfully obtains. The
CONSULTANT'S objective will be to execute a comprehensive legislative strategy on behalf of
CITY.
CONSULTANT will not attempt to achieve the CITY'S goals while disadvantaging another
entity, city, or county. When possible, CONSULTANT will work towards winwin scenarios. In
order to achieve the CITY'S objectives, advocacy must encompass an understanding of all
matters related to the CITY'S legislative program.
The City will do an annual review of the performance related to this contract and the annual
workplan related to all services within the contract.
Task 1: State Legislative Advocacy Services and Deliverables
CONSULTANT will continue to utilize the following strategic and comprehensive approach to
provide state legislative advocacy services to the City. The deliverables for state legislative
advocacy services are embedded within the scope below.
CONSULTANT will advocate on behalf of the City in Sacramento. These efforts will include:
1. Conduct Detailed Orientation: CONSULTANT will utilize a comprehensive onboarding
process that includes extensive meetings with various relevant members of City
leadership and key City departments to help develop a strategic plan that is carefully
tailored to satisfy the needs of the City, as well as designed for maximum success in the
current political climate and funding environment.
2. Develop Legislative Strategy: Utilizing the information gathered during the onboarding
process and work the City has done in recent years, CONSULTANT will coordinate with
the City to develop an official legislative platform and strategy that represents the City's
priorities in Sacramento. This blueprint will be shared with key stakeholders in the State
Legislature and Governor's Administration.
3. Implement the Legislative Strategy: CONSULTANT will advocate for the City's
legislative agenda utilizing the following methods:
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4. Build and Strengthen Relevant Relationships: CONSULTANT has cultivated a network
of valuable relationships that will be leveraged to promote the City's legislative agenda.
These relationships include:
a. City Legislative Delegation (State Senator and State Assembly member)
b. Governor's Administration and Agency Leadership
c. State Legislative Leadership
d. Key Legislative Committees
i. Senate Budget Committee
ii. Assembly Budget Committee
iii. Senate Governance and Finance Committee
iv. Assembly Local Government Committee
v. Senate Housing Committee
vi. Assembly Housing and Community Development Committee
5. Leverage Relationships for Strategic Advocacy Plan: CONSULTANT will engage
various techniques to leverage its network of key relationships on behalf of the City:
a. Schedule meetings for the City to discuss relevant legislation
b. Prepare all briefing materials and talking points for the City
c. Brief legislative offices and stakeholders on the City's legislative agenda
d. Follow-up on meetings to ensure commitments and deliverables are being met
6. Coordinate Advocacy Trips: CONSULTANT will work with the City to coordinate
advocacy trips to Sacramento to meet with the City's legislative delegation, as well as
legislators that serve on committees relevant to the City's agenda. Furthermore, whenever
possible, CONSULTANT will also schedule site visits by legislators to the City.
7. Track Legislation: CONSULTANT will identify, analyze, and monitor all bill
introductions and amendments relevant to the City's legislative platform and assess their
potential impact on the City.
8. CONSULTANT will ensure that the City receives relevant information in a timely
manner on such legislation.
9. Craft Testimony and Position Letters: CONSULTANT will prepare and submit written
and verbal testimony regarding legislation relevant to the City.
10. CONSULTANT will also draft and deliver position letters to legislators and key officials
on specific bill language.
11. Draft Bill Language: CONSULTANT will draft language and amendments for relevant
legislation, as required to protect and promote the City's agenda.
12. State Budget Funding Opportunities: In an effort to maximize state funding,
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CONSULTANT will work with the City to identify projects and other funding priorities
that may be suitable for funding through the State Budget.
13. CONSULTANT will coordinate with the City to develop supporting materials for the
budget request.
14. CONSULTANT will also work with members of the City's state legislative delegation,
along with the Assembly and Senate Budget Committees, to gain support for the
inclusion of the City's project in the final State Budget approved by the Legislature.
15. Strategic Communications Guidance: As directed, CONSULTANT advocates will
recommend strategic media strategies to improve the image of the City in the state and
effectively communicate the City's policy priorities and positions to a broad audience as
needed. Examples include advice on Op -Ed materials, strategizing with media outlets for
visits with the City's legislative delegations, and delivering state and local responses to
legislative issues.
16. Provide Progress Reports: CONSULTANT will confer regularly with the City on our
activities.
17. CONSULTANT will provide timely electronic reports on the status of all legislative
activity, such as bill language, amendments, and committee analyses. CONSULTANT
will provide written potential impacts information on select bills as identified through the
City's Project Manager for discussion purposes with the City.
18. In addition to written reports, CONSULTANT will be available to the City for
conference calls, in -person briefings, and meetings.
19. Prepare and File Lobbying Disclosure Reports: CONSULTANT will prepare and file, on
behalf of the City, all applicable state lobbying disclosure reports.
Task 2: Federal Legislative Advocacy Services and Deliverables
The deliverables for federal legislative advocacy services are embedded within the scope below.
CONSULTANT will utilize the following strategic and comprehensive approach to provide
federal legislative advocacy services to the City.
1. Conduct Detailed Orientation: CONSULTANT will utilize a comprehensive onboarding
process that includes extensive meetings with various relevant members of City
leadership and key City departments to help develop a strategic plan that is carefully
tailored to satisfy the needs of the City, as well as designed for maximum success in the
current political climate and funding environment.
2. Develop Legislative Strategy: Utilizing the information gathered during the onboarding
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process, CONSULTANT will coordinate with the City to develop an official legislative
platform and strategy that represents the City's priorities in Washington, DC. This
blueprint will be shared with key stakeholders in the Congress and the Presidential
Administration.
3. Implement the Legislative Strategy: CONSULTANT will advocate for the City's
legislative agenda utilizing the following activities (not limited to)
4. Leverage Relationships for Strategic Advocacy Plan: CONSULTANT will engage
various techniques to leverage our network of key relationships on behalf of the City:
a. Schedule meetings for the City to discuss relevant legislation
b. Prepare all briefing materials and talking points for the City
c. Brief legislative offices and stakeholders on the City's legislative agenda
d. Follow-up on meetings to ensure commitments and deliverables are being met o
Coordinate
5. Advocacy Trips: CONSULTANT will work with the City to coordinate advocacy trips to
Washington, DC to meet with the City's legislative delegation, as well as legislators that
serve on committees relevant to the City's agenda. Furthermore, whenever possible,
CONSULTANT will also schedule site visits by legislators to the City.
6. Track Legislation: CONSULTANT will identify, analyze, and monitor all bill
introductions and amendments relevant to the City's legislative platform and assess their
potential impact on the City.
7. CONSULTANT will also track other initiatives occurring in Washington, DC that could
impact the City (e.g., new programs with local impacts; relevant funding opportunities;
etc.)
8. Craft Testimony and Position Letters: CONSULTANT will prepare and submit written
and verbal testimony regarding legislation or initiatives relevant to the City.
9. CONSULTANT will also draft and deliver position letters to relevant agencies and
legislators.
10. Draft Bill Language: In partnership with legislators, CONSULTANT will draft language
and amendments for relevant legislation, as relevant and feasible to promote the City's
agenda.
11. Federal Earmark / Community Project Funding Opportunities: In an effort to maximize
federal funding, CONSULTANT will work with the City to identify projects and other
funding priorities that may be suitable for funding through the Federal Earmark process.
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12. CONSULTANT will coordinate with the City to develop supporting materials for the
earmark request.
13. CONSULTANT will also work with members of the City's federal legislative delegation
to gain support for the inclusion of the City's project.
14. Build and Strengthen Relevant Relationships: CONSULTANT has cultivated a network
of valuable relationships that will be leveraged to promote the City's legislative agenda.
These relationships will include:
a. City Legislative Delegation (US Senators and Representative representing Palo
Alto area)
i. Administration
ii. White House Office of Intergovernmental Affairs
iii. Department of Agriculture
iv. Department of Commerce
v. Department of Education
vi. Department of Homeland Security
vii. Department of Housing and Urban Development
viii. Department of the Interior
ix. Department of Justice
x. Department of Labor
xi. Department of Transportation
xii. Army Corps of Engineers
xiii. Bureau of Reclamation
xiv. Economic Development Administration
xv. Environmental Protection Agency
xvi. Fish and Wildlife Service
xvii. National Marine Fisheries Service
xviii. National Park Service
b. Federal Agencies
i.
Army Corps of Engineers
ii.
Bureau of Justice Assistance
iii.
Community Oriented Policing Services (COPS)
iv.
Employment and Training Administration
v.
Environmental Protection Agency
vi.
Department of Energy
vii.
Federal Emergency Management Agency
viii.
Department of Transportation
ix.
Federal Highway Administration
x.
Federal Railroad Administration
xi.
National Endowment for the Arts
xii.
National Park Service
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xiii. US Economic Development Administration
xiv. US Fish and Wildlife Service
xv. US Forest Service
c. House Appropriations Committee
d. Energy and Commerce Committee
e. House Ways and Means Committee
f. Transportation and Infrastructure Committee
g. Municipal Organizations
h. US Conference of Mayors
i. National League of Cities
j. Mayors and CEOs for U.S. Housing Investment
k. Mayors and CEOs for U.S. Housing Investments
15. Provide Progress Reports: CONSULTANT will confer regularly with the City on our
activities.
16. CONSULTANT will provide timely electronic reports on the status of all legislative
activity, such as bill language, amendments, and committee analyses. In addition to
written reports, CONSULTANT will be available to the City for conference calls, in -
person briefings, and meetings.
17. Prepare and File Lobbying Disclosure Reports: CONSULTANT will prepare and file, on
behalf of the City, all applicable federal lobbying disclosure reports.
Task 3: Grant Support Services
Task 3A: Funding Needs Assessment and Citywide Prioritization
1. Conduct Detailed Orientation: CONSULTANT will utilize a comprehensive onboarding
process that includes extensive meetings with various relevant members of City
leadership and key City departments to develop a strategic plan that is tailored to satisfy
the needs of the City, as well as designed for maximum success in the current political
climate and funding environment.
2. Craft Strategic Funding Plan: Utilizing the information gathered during the onboarding
process, CONSULTANT will coordinate with CITY to develop a proactive and
comprehensive strategic funding plan that serves the needs of the City's priorities. The
plan will identify City projects, outline and prioritize multiple funding options for each
project, and develop a specific plan of work tailored for each project. The plan will also
identify key criteria or restrictions that will help the City assess the cost/benefit ratio for
each grant opportunity.
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3. Identify, Research, and Monitor Grant Funding Opportunities: CONSULTANT will
utilize list -serve subscription programs, funding workshops, agency canvassing, and other
networking tactics to ensure every potential opportunity is identified and reviewed for
relevance with the City's projects.
4. CONSULTANT will Share these opportunities with CITY for further assessment and
determination if a grant application is warranted. CITY will also receive a grant matrix of
funding programs that is updated regularly as new opportunities arise and to assist with
workload management and prioritization.
Deliverables for Task 3A:
1. Meet with City staff to ascertain needs and goals
2. Conduct background research as requested by City
3. Provide advice on best grants for City to pursue, based on Strategic Funding Plan and
grant requirements and guidelines
4. Regular communication via email, phone, or video conference regarding upcoming grant
opportunities.
5. Strategic Funding Plan and Grant Matrix of Funding Programs that includes elements
outlined above
Task 3B: Grant Writing Services
1. Community Outreach: CONSULTANT will assist CITY with community outreach
required for grant applications by ensuring the City is aware of specific requirements,
help develop materials that capture all elements required by the grant, and compile the
data following the outreach to include in the application.
2. Grant Application Development and Submittal: CONSULTANT will develop, draft,
submit, and follow up on each City grant application through the following process:
a. Establishment of Clear Accountabilities: To avoid confusion and inefficient and
to ensure that CITY is burdened as little as possible as CONSULTANT pursues a
grant opportunity, CONSULTANT will coordinate with CITY to ensure the
assignment of responsibilities and tasks are made clear.
b. Provide Overview of Full Application Requirements: To ensure that the program
is a strong fit for the City's project, CONSULTANT will provide CITY with a
detailed overview of the requirements for each grant program and corresponding
application. This will include:
i. Application timeline
ii. Eligible project types
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iii. Funding availability and award maximum and minimums
iv. List of application components, including proposal questions and any
required
v. Attachments
c. Assemble Project Background and Details: CONSULTANT will conduct a
detailed informational interview with City staff most involved with each project
to gain a full understanding of the project background and scope details necessary
for developing the grant proposal and addressing all application questions.
d. Coordinate Technical Project Details: For technical application components such
as site plans, detailed cost estimates, project timelines, engineering plans, and cost
benefit analyses, CONSULTANT will coordinate with City staff to compile all
necessary attachments and ensure consistency across all elements of the
application.
e. Draft Written Proposal: CONSULTANT will fully draft all narrative components
of the application and, when applicable, will indicate where additional input or
project detail from the City could be provided during the proposal review process.
f. Incorporate Feedback to Finalize Proposal: Well ahead the of the application
deadline, CONSULTANT will provide CITY with a full draft for review and
feedback. CONSULTANT will incorporate any additional details or revisions
provided during this process to finalize the grant application and will obtain
CITY'S approval for the final version of the application prior to submission.
g. Submit Completed Application: CONSULTANT will ensure that applications are
submitted prior to the deadline, whether the submission is electronic or through
hard copies, in accordance with submission instructions for each individual
program. For hard copy submissions, CITY will print and package applications
according to submission instructions and will ship applications through a reliable
carrier service such as FedEx in order to provide the City with tracking and
delivery confirmation for the application.
h. CONSULTANT will also obtain a receipt for proof of submission and provide a
final copy of all submitted application documents to CITY.
3. Funding Advocacy: Throughout grant application process CONSULTANT will leverage
relationships with relevant officials and program officers in various state and federal
funding agencies to ensure that grant applications are aligned with the goals of the
specific grant program and that the applications are well -crafted and well positioned for
funding.
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Deliverables for Task 3B:
1. Develop/draft, finalize, and submit all sections of grant applications, with direction of
CITY.
2. Monthly reports that advise CITY of status of grants in progress, grants submitted, and
grants awarded.
3. Ensure timelines for grant submittal are met.
Task 3C: Grant Compliance Support
1. Post -Grant Submittal Advocacy: CONSULTANT will frequently contact legislators and
agency officials to follow up on the status of a grant application and promote its need and
urgency. This will include drafting letters of support after grant submissions and
distributing them to legislators for their consideration. In addition. CONSULTANT will
work with legislators to reach out to individual granting agencies to provide background
on City's projects and convey their support for those projects.
2. Post -Award Grant Administration and Compliance: CONSULTANT will also assist, as
needed, with post -award administration and compliance for all grant applications
submitted by CONSULTANT on behalf of CITY. This assistance will include interacting
with granting agencies on behalf of the City, providing support for the drafting and
submission of required reports, evaluations, and other tasks related to the successful
monitoring of and compliance with the program requirements.
a. On an as needed basis, CONSULTANT will provide post -award grant
administration and compliance technical expertise and/or support, as agreed upon
between the CONSULTANT and CITY for grants not submitted by
CONSULTANT.
b. Scope and fees for these ADDITIONAL SERVICES will be agreed upon by
CONSULTANT and CITY and a TASK ORDER issued.
3. Comprehensive Follow -Up on Unsuccessful Applications: Despite all best efforts, some
grant applications are not selected for funding. In those instances where grant
applications are unsuccessful, CONSULTANT will work with the relevant state and
federal funding agencies to set up in -person or telephone debriefing sessions to discuss
the grant applications and how to best revise the grant applications for the next funding
round to ensure success.
4. Provide Monthly Progress Reports: CONSULTANT will confer regularly with CITY on
grant opportunities, progress reports, and other activities. CONSULTANT will provide
timely electronic monthly reports on the status of all funding activity, such current
funding opportunities, current applications, submitted applications, and post -grant
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submittal advocacy, and a summary of activities taken during the previous month and the
status. In addition to written reports, CONSULTANT will be available to the City for
conference calls, in person briefings, and meetings.
Deliverables for Task 3C::
1. Monthly reports that detail grant compliance activities, current and upcoming, and state
and/or federal legislative advocacy work/support.
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EXHIBIT C
COMPENSATION, AMENDMENT NO. 1
(AMENDED, REPLACES PREVIOUS)
CITY agrees to compensate CONSULTANT for Services performed in accordance with the terms
and conditions of this Agreement, and as set forth in the budget schedule below. Compensation
shall be calculated based on the rate schedule attached as Exhibit C-1 up to the not to exceed
budget amount for each task set forth below.
CITY's Project Manager may approve in writing the transfer of budget amounts between any of
the tasks or categories listed below, provided that the total compensation for the Services,
including any specified reimbursable expenses, and the total compensation for Additional Services
(if any, per Section 4 of the Agreement) do not exceed the amounts set forth in Section 4 of this
Agreement.
CONSULTANT agrees to complete all Services, any specified reimbursable expenses, and
Additional Services (if any, per Section 4), within this/these amount(s). Any work performed or
expenses incurred for which payment would result in a total exceeding the maximum amount of
compensation set forth in this Agreement shall be at no cost to the CITY.
BUDGET SCHEDULE — Annually and Total
TASK
Year 1
Year 2
Year 3
Year 4
Year 5
NOT TO
(2023)
(2024)
(2025 -If
(2026 -If
(2027 -If
EXCEED
approved)
approved)
approved)
AMOUNT
Task 1
(Grant Consulting and
$48,000
($4,000/mo)
$48,000
$48,000
$48,000
$48,000
$240,000
Compliance Services)
Task 2
$72,000
(Federal Legislative
($6,000/mo)
$72,000
$72,000
$72,000
$72,000
$360,000
Advocacy Services)
Task 3
$114,000
(State Legislative
$114,000
$114,000
$114,000
$114,000
$570,000
Advocacy Services)
($9,500/mo)
Less: Discount for
($48,000)
Bundled Cost Structure
($48,000)
($48,000)
($48,000)
($48,000)
($240,000.00)
(Tasks 1, 2, and 3)
($4,000/mo)
Sub -total for Services
$186,000
$186,000
$186,000
$186,000
$186,000
$558,000.00
Reimbursable Expenses
(if any)
$0
$0
$0
$0
$0
$0.00
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Total for Services and
Reimbursable
$186,000
$186,000
$186,000
$186,000
$186,000
$558,000.00
Expenses
Additional Services (if
any, per Section 4)
$0
$0
$0
$0
$0
$0.00
Maximum Total
Compensation
$186,000
$186,000
$186,000
$186,000
$186,000
$558,000.00
REIMBURSABLE EXPENSES
CONSULTANT'S ordinary business expenses, such as administrative, overhead,
administrative support time/overtime, information systems, software and hardware,
photocopying, telecommunications (telephone, internet), in-house printing, insurance and
other ordinary business expenses, are included within the scope of payment for Services and
are not reimbursable expenses hereunder.
Reimbursable expenses, if any are specified as reimbursable under this section, will be
reimbursed at actual cost. The expenses (by type, e.g. travel) for which CONSULTANT will
be reimbursed are: NONE up to the not -to -exceed amount of: $0.00.
A. Travel outside the San Francisco Bay Area, including transportation and meals, if
specified as reimbursable, will be reimbursed at actual cost subject to the City of Palo Alto's
policy for reimbursement of travel and meal expenses.
B. Long distance telephone service charges, cellular phone service charges, facsimile
transmission and postage charges, if specified as reimbursable, will be reimbursed at actual
cost.
All requests for reimbursement of expenses, if any are specified as reimbursable under this
section, shall be accompanied by appropriate backup documentation and information.
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Item 8
Item 8 Staff Report
City Council
Staff Report
From: City Attorney
CITY O F Report Type: CONSENT CALENDAR
PALO Lead Department: City Attorney
ALTO Meeting Date: December 4, 2023
Report #:2311-2271
TITLE
Adoption of an Ordinance Amending Chapter 2.30 (Contracts and Purchasing Procedures) and
Chapter 2.37 (Business Tax) of the Palo Alto Municipal Code to Correct Clerical Errors and
Clarify Procedures for Administering the Business Tax. CEQA Status -- Not a project.
RECOMMENDATION
Adopt the attached ordinance amending Chapter 2.30 (Contracts and Purchasing Procedures)
and Chapter 2.37 (Business Tax) of the Palo Alto Municipal Code to correct clerical errors and
clarify procedures for administering the Business Tax.
BACKGROUND
In November 2022, Palo Alto voters approved Measure K, adopting a general tax on businesses
operating in the City of Palo Alto. The business tax is codified at Chapter 2.37 of the Palo Alto
Municipal Code.
The business tax is based on square footage occupied by a business. The tax accrues as of
January 1, 2023, but the first payment is not due until January 1, 2024. On January 1, 2024, tax
for the period January 1, 2023 through December 31, 2023, will be due. Thereafter, tax is due
quarterly, on the first day after the end of the quarter. In other words, tax for the period
January 1, 2023 through March 31, 2023, will be due on April 1, 2023, and so on.
To administer the tax, staff has developed a portal where tax returns can be submitted and tax
paid each quarter. For the April 1 filing, businesses will also be directed to complete their
business registry filing and, if applicable, pay their Downtown Business Improvement District
assessment. In addition to the portal, staff has established a webpagel where businesses can
find helpful tools, including Business Tax Administrative Regulations and FAQs, and can
schedule an appointment to speak with staff.
1 www.cityofpaloalto.org/businesstax
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In preparing for submission of tax returns and payments in 2024, staff discovered several
clerical errors in Chapter 2.37, and a few areas where additional clarity or specificity would be
beneficial. Under Section 2.37.270(a)2 of Chapter 2.37, Council may amend Chapter 2.37
without the approval of the electorate provided that the amendment does not increase the
amount of tax that any business would pay.
DISCUSSION
The attached ordinance amends the Municipal Code to correct two clerical errors and make the
following administrative clarifications to the business tax ordinance, none of which will increase
the amount of tax any business will pay:
1. Clarify that businesses who believe they are exempt from business tax must still file an
application for exemption and respond to requests for confirming documentation, if
needed. Exempt businesses include those that are exempted by state or federal law
(e.g. banks, non -profits, certain daycare providers), grocery stores, businesses under
10,000 square feet, and transitory businesses.
2. Clarify that the cap on the total amount of tax that will be paid by a business for the
period from January 1, 2023 through June 30, 2023, will be $250,000. This is necessary
because Chapter 2.37 caps the total amount of tax paid by a business at $500,000 per
fiscal year (July 1 through June 30). Because the tax began to accrue on January 1,
2023 —in the middle of a fiscal year —a clarification is needed regarding how the cap will
be applied for the partial fiscal year.
3. Authorize the City Manager to enter into agreements with businesses seeking offsets
from business tax. Offsets are available for (a) transient occupancy tax (hotel tax or
TOT), (b) vacant space immediately available for lease or sub -lease, and (c) a portion of
sales or use tax paid under circumstances where the business exercises discretion to
allocate sales or use tax to Palo Alto. In some cases, the City and businesses may find it
useful to administer offsets using a contract that contains additional details. The
ordinance would allow the City Manager to execute those contracts beyond the three-
year time period when a contract would otherwise need to be approved by Council.
4. With respect to offsets for discretionary sales or use tax, clarify that if the sales or use
tax relied on to establish an offset were later reallocated to another jurisdiction, the
business would be required to reimburse the City for the amount of the offset.
5. Clarify that a claim for constitutional apportionment must be brought within one year.
2 https://codelibrary.amlegaI.com/codes/paloalto/latest/paloalto ca/0-0-0-92256
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FISCAL/RESOURCE IMPACT
Adoption of the proposed ordinance will confirm and support efficient administration of the
Business Tax, an important ongoing source of City revenues. Implementation of this ordinance
will not require any additional resources.
STAKEHOLDER ENGAGEMENT
Staff have conducted four workshops (three focus groups and one informational session) to
gather feedback from businesses on tax administration issues and answer questions. These
clarifications are consistent with the discussions and feedback received.
ENVIRONMENTAL REVIEW
The adoption of this ordinance is an administrative activity of government that will not result in
direct or indirect physical changes to the environment and therefore does not constitute a
project under the California Environmental Quality Act. CEQA Guidelines section 15378(b)(5).
ATTACHMENTS
Attachment A: Ordinance Amending Chapters 2.30 Contracts and Purchasing Procedures 2.37
Business Tax
APPROVED BY:
Molly Stump, City Attorney
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Ordinance No.
Ordinance of the Council of the City of Palo Alt
Item 8
Attachment A - Ordinance
Amending Chapters 2.30
Contracts and Purchasing
Procedures and 2.37
Business Tax
Amending Chapter 2.30 (Contracts and Purchasing Procedures) and Chapter
2.37 (Business Tax) of the Palo Alto Municipal Code to Correct Clerical
Errors and Clarify Procedures for Administering the Business Tax
The Council of the City of Palo Alto does ORDAIN as follows:
SECTION 1. Findings and Declarations. The City Council finds and declares as follows:
A. In November 2022, Palo Alto voters approved Measure K, adopting a general tax on
businesses operating in the City of Palo Alto. The business tax is codified at Chapter 2.37 of the
Palo Alto Municipal Code.
B. Section 2.37.270(a) of Chapter 2.37 allows the Council to amend Chapter 2.37
without the approval of the electorate, provided the amendment does not increase the amount of
tax that any person would pay.
C. The Council finds it appropriate to amend Chapter 2.37 to correct clerical errors
and clarify procedures to administer the tax. The Council also finds it appropriate to amend
Chapter 2.30 to authorize the City Manager to approve contracts implementing business tax
offsets, and to adopt an uncodified provision clarifying how the business tax cap will be calculated
for calendar year 2023. None of these amendments will increase the amount of tax any person
would pay.
SECTION 2. Section 2.30.210 (City Manager Contract Award Authority) of Chapter 2.30
(Contracts and Purchasing Procedures) of the Palo Alto Municipal Code is amended to read as
follows:
2.30.210 City Manager contract award authority.
The City Manager may award and sign the following contracts:
(a) Public Works Contracts. Public works contracts, where the term does not exceed three
years, and the contract price and any price contingency established for change orders, but
excluding sales tax or use tax, do not exceed $250,000.00 in the first contract year, and do not
exceed the sum of $250,000.00 and any unexpended monies carried forward from a prior contract
year, in any subsequent contract year.
(b) Contracts for Goods. Contracts to purchase goods, where the term does not exceed
three years and the contract price and any contingency established for change orders, but
excluding sales tax or use tax, do not exceed $250,000.00 in the first contact year, and do not
exceed the sum of $250,000.00 and any unexpended monies carried forward from a prior contract
year, in any subsequent contract year.
(c) General Services Contracts. Contracts for services associated with the leasing or
licensing of personal property other than hardware or software, where the term does not exceed
seven years, and the contract price and any price contingency established for change orders, but
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Attachment A - Ordinance
Amending Chapters 2.30
Contracts and Purchasing
excluding sales tax or use tax, do not exceed $85,000.00 in the first contract
Procedures and 2.37
exceed the sum of $85,000.00 plus any unexpended monies carried forwarck
Business Tax
ract
year, in any subsequent contract year.
(d) Contracts for Studies and Services Related to Private Development. Professional
services contracts for: (1) the preparation of environmental assessments or other studies deemed
necessary by the director of planning and development services for the processing of applications
for private development projects, or (2) inspection and plan review services deemed necessary by
the director of planning and development services to evaluate conformity of private development
projects with applicable building codes, regardless of the cost or term thereof, provided the
applicant for the private development project agrees, in writing, to bear responsibility for the
entire contract cost, and the contract does not require the expenditure of city funds in any
amount.
(e) Rewards. The City Manager may offer and pay rewards where the amount of the
reward does not exceed $25,000.00, in accordance with the procedures of Section 2.30.800.
(f) Emergency Contracts. The City Manager is authorized to expend city funds for
emergency contracts, as defined in Section 2.30.160, without limitation on the contract cost or
amount and without following the contract solicitation and award procedures otherwise required
by this chapter, provided that any procurement of goods and services obtained during an
emergency declared by the Federal Emergency Management Agency shall comply with applicable
FEMA Public Assistance Program's procurement orders, rules, regulations, guidelines and control
procedures for cost reimbursement purposes. Expenditures made during an emergency must be
reported to the Council at the next regular meeting if approval for such expenditures would
otherwise have been made by the Council. The City Manager may issue a verbal report to the
Council before a written report is delivered.
(g) Contracts to Rent, Lease, License, Acquire, Transfer or Purchase Interests in Real
Property from Other Parties. Contracts for the rental, leasing, licensing, or purchase by installment
interests in real property from other parties for a term of seven years or less, where the contract
price does not exceed $85,000.00 per year, or to encumber or transfer any interest in real
property from other parties for any term of years. The City Manager may enter into and sign a
contract to acquire or purchase an interest in real property, where the contract price does not
exceed $85,000.00.
(h) Contracts to Rent, Lease, or License City Real Property to Other Parties. The authority
granted under this Section is distinct from the authority of the director of community services to
grant individuals and groups permits for the exclusive temporary use of buildings and facilities
located in, and the areas of, city parks and open spaces, as described in Chapter 22.04 of this
municipal code or in the park and open space regulations. The City Manager may award and sign
contracts to rent, lease or license city real property to other parties regardless of the price for a
term not exceeding three years. Notwithstanding the preceding sentence, the City Manager may
enter into and sign contracts for the rental, lease or licensing of real property at the Cubberley
Community Center for terms of up to five years.
(i) Contracts to Provide Municipal Services to other Public Entities or Utilities. A contract
to provide municipal services and functions to any other public agency, public utility or other
public entity in any amount for a term not exceeding three years, provided the contract is in
compliance with all Council -adopted policies covering such contracts. The authority granted
herein does not include the authority of the City Manager to add permanent employee positions.
(j) Contracts Providing for Indemnity or Risk of Loss. The City Manager, with the
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Contracts and Purchasing
concurrence and approval of the City Attorney and the insurance risk manad Procedures and 2.37
and sign contracts, otherwise within the limits of his or her authority under L BusinessTax
this municipal code, that provide for the city or its officers or employees to defend, indemnify, or
assume the risk of damage, loss, or liability for, or subrogate to any other contracting party
respecting claims, demands, actions, losses or liabilities arising from the city's performance or
non-performance under the contract.
(k) Wholesale Utility Commodities and Services Contracts. Wholesale utility commodities
and services contracts, where the term does not exceed five years and the contract price does not
exceed $250,000.00 in any contract year.
(I) Software and Hardware Purchase, Licensing, Maintenance and Support Contracts.
Notwithstanding Subsection 2.30.210(c), the City Manager may award and sign contracts other
than general services agreements, including, without limitation, vendor -based standard form
hardware and software purchase and licensing contracts, for the purchase of hardware and
software, the licensing of software, and the maintenance and support of hardware and software,
where the term of licensing or maintenance and support services does not exceed seven years
and the contract price, excluding sales tax or use tax, does not exceed $85,000.00 per year in the
first contract or fiscal year and does not exceed the sum of $85,000.00 and any unexpended
monies carried forward from a prior fiscal year, in any subsequent contract or fiscal year. The
contracts referred to herein may include contracts for data storage services, which shall be
subject to the city's information security policies, terms, conditions and other requirements
established by the chief information officer with the concurrence and approval of the City
Attorney.
(m) Contracts with a business operator implementing business tax offsets under Section
2.37.0f�0_
(n) Other Contracts. All other types of contracts for which the contract term does not
exceed three years and the total expenditure by the city does not exceed $85,000.00 in the first
contract or fiscal year, and does not exceed the sum of $85,000.00 and any unexpended monies
carried forward from a prior fiscal year, in any subsequent contract or fiscal year.
SECTION 3. Section 2.37.070 (Exemptions from Tax) of Chapter 2.37 (Business Tax) is
amended to read as follows:
2.37.070 Exemptions from tax.
(a) The following businesses are exempt from the tax imposed by this chapter:
(1) Any business exempt from the tax by the laws of the United States or the State of
California;
(2) Grocery stores;
(3) Businesses that occupy or use 10,000 square feet or less in the city; and
(4) Transitory businesses.
(b) If a business operator operates a single integrated business that has two or more
parts, one or more of which could be exempt from the tax imposed by this chapter if operated as
a separate business, the city may, at its discretion, exempt from the tax any part of the business
that would be exempt if operated as a separate business, provided the business's square footage
can be reasonably allocated between the parts. If the city determines that the square footage
cannot be reasonably allocated between the different parts of the business, then the entire
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business shall be taxed, unless to do so would violate a law of the United St j Procedures and 2.37
California.
Business Tax
c) A business that contends it is exempt under this section must apply to the tax
administrator for an exemption.
(1) The tax administrator may require a business claiming an exemption to submit
additional information to support the exemption. The request for additional information must be
made in writing and the information must be provided within thirty (30) days.
(2) If the tax administrator determines that the business claiming an exemption is
not exempt. the tax administrator may make an initial determination of the amount of tax due
under subdivision (a) of Section 2.37.150.
SECTION 4. Section 2.37.080 (Business Tax Offsets) of Chapter 2.37 (Business Tax) is
amended to read as follows:
2.37.080 Business tax offsets.
(a) A business operator that operates a hotel in the city may deduct from the business tax
it owes for a quarter for the business of operating the hotel an amount equal to the total transient
occupancy tax collected and remitted to the city in the same quarter of the previous fiscal year
from transients staying at the hotel.
(b) The business operator of a business that has discretion to determine the location of
the place of sale, place of use, or principal place of negotiation for sales or use tax purposes and
which exercises that discretion and designates the city as the place of sale, place of use, or
principal place of negotiation for sales or use tax purposes which results in the city receiving sales
or use tax revenues that it would not otherwise have received, but for the business's exercise of
its discretion to designate the city as the place of sale, place of use, or principal place of
negotiation for sales or use tax purposes ("discretionary sales or use tax") may deduct from the
business tax it owes for a quarter an amount equal to one half of the total sales tax or use tax
received by the city from the discretionary sales or use tax of that business in the same quarter of
the previous fiscal year. This offset can offset up to, but no more than, 75% of the business's
quarterly business tax. If any of the sales or use tax that served as a basis of an offset from
business tax is subsequently reallocated to another jurisdiction, the business operator shall
reimburse the City for the amount of the offset. This reimbursement shall include all offsets
within the five years preceding the date that a determination or decision is made to reallocate
sales or use tax, including the entirety of any quarter that falls partially within this five-year
period. The city and a business operator may enter into an agreement implementing this section.
(c) A business operator of a business that has rights to property due to property
ownership, a ground lease, or a lease that permits subleasing, and that is offering that property
for sale or rent, may deduct from the business tax owed for the business an amount equal to the
business tax associated with the square footage being offered for sale or rent, provided that the
area to be sold or rented is completely vacant and available for immediate occupancy.
(d) A business claiming an offset under this section must claim the offset with its tax filing
for the quarter for which the offset is claimed.
(1) If the information necessary for a business to claim an offset is not available, the
business may defer claiming an offset for up to one year or for another period of time set by
written agreement with the city.
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Amending Chapters 2.30
Contracts and Purchasing
(2) The tax administrator may require a business claiming an o Procedures and 2.37
additional information to support the claim of the offset. The request for ad BusinessTax
must be made in writing and the information must be provided within thirty (30) days.
(3) If the tax administrator determines that an offset claimed by a business is
incorrect, the tax administrator may make an initial determination of the amount, if any, of the
offset and the amount of tax due under subdivision (a) of Section 2.37.150.
SECTION 5. Section 2.37.150(b) (Administrative Procedure to Assess or Correct Tax) of
Chapter 2.37 (Business Tax) is amended to read as follows:
2.37.150 Administrative procedure to assess or correct tax.
(a) If the tax administrator determines that a business operator has incorrectly reported
any information to the city or has not paid all or any of the tax, penalties, or interest that are due,
the tax administrator may, using any information available to the tax administrator, issue an initial
determination stating what the tax administrator believes to be the correct information and, if
new or additional tax, penalties, or interest are due, how much tax, penalties, or interest are due.
An initial determination must be issued within five (5) years of the last day of the quarter to which
the initial determination applies, except in the case of an audit conducted under Section 2.37.200,
in which case it must be issued within ninety (90) days of the completion of the audit and can
apply to any of the quarters that were subject to the audit. The initial determination shall be
served on the business operator either personally or by U.S. mail to the most recent address for
the business operator in the tax administrator's records. Service is effective upon deposit of the
initial determination in the U.S. mail.
(b) A business operator affected by an initial determination may within thirty (30) days of
service of an initial determination contest the initial determination and request a hearing before
the tax administrator by filing with the tax administrator a written request for a hearing. The
further accrual of penalties and interest shall be tolled upon the filing of a request for a hearing. If
a business operator does not contest an initial determination and request a hearing with the tax
administrator within fiftccn(15)thirty 30 days of service of the initial determination, the initial
determination shall become final and cannot be appealed.
(c) If a business operator timely contests an initial determination and requests a hearing,
the tax administrator shall set a hearing within sixty (60) days of the filing of the request for a
hearing. Notice of the hearing shall be served on the business operator either personally or by
U.S. mail to the most recent address for the business operator in the tax administrator's records.
(d) At the hearing the business operator may present evidence and argument regarding
the initial determination to show why the initial determination is incorrect and to show what the
determination of the tax administrator should be. Within sixty (60) day after the close of the
hearing, the tax administrator shall serve a final determination, setting forth the tax
administrator's determination of the facts and issues that were the subject of the initial
determination. The final determination shall be served on the business operator either personally
or by U.S. mail to the most recent address for the business operator in the tax administrator's
records. Service is effective upon deposit of the final determination in the U.S. mail. Unless an
appeal of a final determination is filed under Section 2.37.170, any penalties or interest tolled
under subdivision (b) of this section will resume accruing ten (10) days after the service of the
final determination.
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Amending Chapters 2.30
Contracts and Purchasing
Procedures and 2.37
SECTION 6. Section 2.37.180 (Constitutional Apportionment) of CIS . BusinessTax Jless
Tax) is amended to read as follows:
2.37.180 Constitutional apportionment.
(a) No tax imposed by this chapter shall be applied to a business operator so as to
constitute an undue burden on interstate commerce or intercity commerce or be violative of the
equal protection or due process clauses of the United States or California constitutions.
(b) A business operator who contends that the application of a tax imposed by this
chapter on the business operator constitutes an undue burden on interstate commerce or
intercity commerce or violates the equal protection or due process clauses of the United States or
California constitutions may apply to the tax administrator for an apportionment of the tax
imposed on the business operator that would remove the constitutional violation by filing a
written request with the tax administrator that explains the factual and legal basis for the claimed
constitutional violation and proposes a method of apportionment that would resolve the alleged
constitutional violations. The application for apportionment shall be filed in advance or within one
(1) year of the date the quarterly return was due.
(c) The tax administrator, in consultation with city attorney, shall review the application
and within sixty (60) days of the filing of the application, which deadline may be extended for an
additional sixty (60) days, issue a decision on the application. The decision on the application shall
be served on the business operator either personally or by U.S. mail to the most recent address
for the challenger in the tax administrator's records. The decision can be challenged under Section
2.37.160.
SECTION 7. Section 2.37.190 (Refunds) of Chapter 2.37 is amended to read as follows:
2.37.190 Refunds.
(a) A business operator who believes that any tax, penalty, or interest has been illegally,
erroneously, or mistakenly paid to, collected by, or otherwise received by the city may file a claim
for a refund of the amount of tax, penalty, or interest claimed to have been improperly received
by the city.
(b) The claim must be filed with the tax administrator and signed under penalty of perjury
by the business operator. The claim must state:
(1) The legal and factual basis for the refund claim;
(2) The amount of tax, penalty, or interest allegedly improperly received by the city;
(3) The date or dates that the improper payments were made to the city; and
(4) The address of the claimant.
(c) The claim must be filed with the tax administrator within two (2) years of the date of
the allegedly improper payment to the city.
(d) The tax administrator shall provide a written decision on the claim within thirty (30)
days of the filing of the claim by serving the decision on the claimant either personally or by U.S.
mail to the address provided in the claim. Service is effective upon deposit of the response in the
U.S. mail.
(e) A claimant may challenge the tax administrator's decision on a refund claim under
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Attachment A - Ordinance
Amending Chapters 2.30
Contracts and Purchasing
Section 2.37.160. Procedures and 2.37
(f) This Section does not apply to: Business Tax
(1) A claim for a refund arising out of a decision of the tax administrator, city
manager, or city manager's designee under Sections 2.37.150, 2.37.160, 2.37.170, or 2.37.190; or
(2) A claim that could have been asserted by the claimant, but was not, under
Sections 2.37.150, 2.37.160, 2.37.170, or 2.02.37.180.
SECTION 8. For the period beginning January 1, 2023 and ending June 30, 2023, the
maximum amount of tax any business must pay is capped at $250,000 (two hundred fifty
thousand dollars). Beginning July 1, 2023 and each fiscal year thereafter, the maximum amount of
tax any business must pay is capped at $500,000 (five hundred thousand dollars), as provided in
Section 2.37.040(c).
SECTION 9. The Council finds that the adoption of this ordinance is an administrative
activity of government that will not result in direct or indirect physical changes to the
environment and therefore does not constitute a project under the California Environmental
Quality Act. CEQA Guidelines section 15378(b)(5).
SECTION 10
adoption.
INTRODUCED:
PASSED:
AYES:
NOES:
ABSENT:
ABSTENTIONS:
ATTEST:
This ordinance shall be effective on the thirty-first day after the date of its
City Clerk Mayor
APPROVED AS TO FORM: APPROVED:
City Attorney City Manager
Director of Administrative
Services
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Item 8
Attachment A - Ordinance
Amending Chapters 2.30
Contracts and Purchasing
Procedures and 2.37
Business Tax
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Item 9
Item 9 Staff Report
City Council
Staff Report
From: City Manager
CITY O F Report Type: ACTION ITEMS
PALO Lead Department: Fire
ALTO Meeting Date: December 4, 2023
Report #:2310-2096
TITLE
Adoption of a Resolution for Weeds to be Declared a Public Nuisance and Setting February 26,
2024 for a Public Hearing for Objections to the Proposed Weed Abatement.
RECOMMENDATION
Staff recommends that Council adopt the attached resolution:
1. Declaring weeds to be a public nuisance;
2. Setting February 26, 2024, for a public hearing on objections to proposed weed
abatement; and
3. Directing staff to publish a notice of hearing in accordance with the provisions of the
Palo Alto Municipal Code.
BACKGROUND
On April 18, 1977, the City Council approved an agreement with Santa Clara County for the
administration of weed abatement within the City of Palo Alto. This agreement has reduced the
City's costs and staff time required for the administration of weed abatement. For the past
seasons, the weed abatement program has been expeditiously carried out by the County
Department of Agriculture and Resource Management with results satisfactory to Palo Alto
residents.
DISCUSSION
Palo Alto Municipal Code Chapter 8.08 specifies weed abatement procedures. The chapter
requires property owners or occupants to remove certain weeds, as defined in Section 8.08.010
that exist upon their premises, public sidewalks, streets, or alleys. It also specifies the
procedures to be followed to abate weeds, in the event owners do not remove them. The
procedures are as follows:
- Resolution of the City Council declaring weeds to be a public nuisance. This resolution
sets the time and place for hearing any objections to the proposed weed abatement.
- Public Notice. This notice informs property owners of the passage of the resolution and
provides that property owners shall remove weeds from their property, or the
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abatement will be carried out by Santa Clara County (County). The City then publishes a
legal advertisement in the local newspaper announcing the date of the public hearing.
Public Hearing. The Council must conduct a public hearing, at which time any property
owner may appear and object to the proposed weed destruction or removal. After the
City Council hearing and considering any objections, the Council may allow or overrule
any or all objections. If objections are overruled, the County will be asked to perform
the work of destruction and removal of weeds. The action taken by the Council at the
December 4, 2023, meeting will set this public hearing date on February 26, 2024.
An overview of the program and annual calendar for the steps involving City Council action is
provided in Attachment B.
FISCAL/RESOURCE IMPACT
There is no direct fiscal impact of this action on the City. The City of Palo Alto administers the
weed abatement program with the County Department of Agriculture and Resource
Management with a minimal amount of staff time. All charges for the weed abatement services
are included as a special assessment on bills for taxes levied against the respective lots and
parcels of land. Such charges are considered liens on these properties.
STAKEHOLDER ENGAGEMENT
Santa Clara County Department of Agriculture and Environmental Management coordinates the
weed abatement program. Coordination includes contracts, inspections, nuisance reports/lists,
and fees. Engagement with impacted property owners is outlined above in the Public Notice
details, after this resolution is adopted, Santa Clara County will mail out a notice of hearing to
all property owners on the 2024 Weed Abatement Commencement report. Staff will publish a
legal advertisement in the local newspaper and post it on the city bulletin board
POLICY IMPLICATIONS
This procedure is consistent with existing City policies.
ENVIRONMENTAL REVIEW
The Santa Clara County Counsel has determined the Weed Abatement Program be Categorically
Exempt from CEQA pursuant to CEQA Guidelines Section 15308.
ATTACHMENTS
Attachment A: Resolution Declaring Weeds a Public Nuisance
Attachment B: Weed Abatement Program Overview
APPROVED BY:
Geoffrey Blackshire, Fire Chief
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Resolution No.
Item 9 T A
Attachment A -
Resolution Declaring
Weeds a Public Nuisance
Resolution of Intention of the Council of the City of Palo Alto
Declaring Weeds to be a Nuisance and Setting February 26, 2024 for a
Public Hearing for Objections to Proposed Weed Abatement
RECITALS
A. Weeds, as defined in Section 8.08.010(b) of the Palo Alto Municipal Code, are
anticipated to develop during calendar year 2024 upon streets, alleys, sidewalks, and
parcels of private property within the City of Palo Alto sufficient to constitute a public
nuisance as a fire menace when dry or are otherwise combustible, or otherwise to
constitute a menace to the public health as noxious or dangerous.
NOW, THEREFORE, the Council of the City of Palo Alto does RESOLVE as follows:
SECTION 1. Weeds, as defined in Section 8.08.010(b) of the Palo Alto Municipal Code,
which are anticipated to develop during calendar year 2024 upon streets, alleys, sidewalks, and
parcels of private property within the City of Palo Alto, are hereby found and determined to
constitute a public nuisance. Such nuisance is anticipated to exist upon some of the streets,
alleys, sidewalks, and parcels of private property within the City, which are shown, described,
and delineated on the several maps of the properties in said City which are recorded in the
Office of the County Recorder of the County of Santa Clara, reference in each instance for the
description of any particular street, alley, or parcel of private property being hereby made to
the several maps aforesaid, and, in the event of there being several subdivision maps on which
the same lots are shown, reference is hereby made to the latest subdivision map.
SECTION 2. THEREFORE, IT IS ORDERED that the said public nuisance be abated in the
manner provided by Chapter 8.08 of the Palo Alto Municipal Code:
i. IT IS FURTHER ORDERED that a public hearing shall be held on the 26th day of
February, 2024, at the hour of 5 pm, or as soon thereafter as the matter may be
heard, at the Council Chambers of the Civic Center of said City, at which the Council
shall hear objections to the proposed weed abatement of such weeds and give any
objections due consideration;
ii. IT IS FURTHER ORDERED that the Fire Chief of the City of Palo Alto is directed to give
notice of the public hearing in the time, manner and form provided in Chapter 8.08
of the Palo Alto Municipal Code.
//
//
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*NOT YET APPROVED*
Item 9 T A
Attachment A -
Resolution Declaring
Weeds a Public Nuisance
SECTION 3. Unless the nuisance is abated without delay by the destruction and removal
of such weeds, the work of abating such nuisance will be done by the County of Santa Clara
Department of Agriculture and Resource Management Office on behalf of the City of Palo Alto,
and the expenses thereof assessed upon the lots and lands from which, and/or in the front and
rear of which, such weeds shall have been destroyed and removed.
SECTION 4. The City Council of Palo Alto adopts the determination of Santa Clara County,
as the lead agency, that the Weed Abatement Program is categorically exempt from the
provisions of the California Environmental Quality Act ("CEQA") pursuant to CEQA Guidelines
section 15308.
INTRODUCED AND PASSED:
AYES:
NOES:
ABSENT:
ABSTENTIONS:
ATTEST:
City Clerk Mayor
APPROVED AS TO FORM: APPROVED:
Assistant City Attorney City Manager
Fire Chief
Director of Administrative Services
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Attachment B - Weed
Abatement Program
Overview
Attachment B
City of Palo Alto Weed Abatement
The City of Palo Alto contracts with the Santa Clara County Department of Agriculture and
Environmental Management (SCCDAEM) to remove and destroy weeds in its efforts to mitigate
potential fire hazards (as defined in Palo Alto Municipal Code Chapter 8.08). The entire weed abatement
program is coordinated by the SCCDAEM. Abatement proceedings must follow a legally established
course. This is and annual process with weed abatement occurring in late Spring. City of Palo Alto
involvement is limited to the following 3 steps for City Council:
1) (Nov -Dec) City of Palo Alto declares Weeds a Nuisance to allow for County abatement and sets a
later date (Jan -Feb) for a public hearing to review the Annual Commencement Report (list of
"nuisance" parcels).
2) (Jan -Feb) Public Hearing to review the Annual Commencement Report and approve the County
abatement proceedings. At this public hearing, property owners may appear and object to the
proposed weed destruction or removal. After the hearing and consideration of any objections,
the Council may sustain or overrule any or all objections. Upon adoption of the resolution
confirming the weed abatement commencement report and ordering weed nuisances abated,
the County will be asked to perform the abatement work to destroy and remove any weeds.
3) (June) Public Hearing to approve the invoices for the abatement work performed by the
SCCDAEM.
The Santa Clara County Weed Abatement Program
The Santa Clara County Department of Agriculture and Environmental Management and the City of Palo
Alto work together to protect our community from fire. The purpose of the Weed Abatement Program is
to prevent fire hazards posed by vegetative overgrowth and the accumulation of combustible materials.
Typically, a property is placed on the program list by a County Weed Abatement Inspector who identifies
a potential fire hazard on the property. The Palo Alto Fire Department (PAFD) & Code Enforcement also
report addresses of concern and forward (verified) complaints from residents to the SCCDAEM.
Residents can report addresses of concern to POAFD, code enforcement, or directly to the County Weed
Abatement Program.
Santa Clara County program staff annually inspect "nuisance" parcels at the beginning of the fire season,
which is typically April 30th for CPA parcels.
The Weed Abatement program is entirely funded from fees charged to residents. All parcels on the list
will be charged a basic inspection fee. If the parcel is not in compliance at the time of inspection, the
property owner will be charged an additional failed inspection fee, and they will receive a final courtesy
notice as a reminder to abate their weeds within 2 weeks.
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Attachment B - Weed
Abatement Program
Overview
If the weeds are not abated by the property owner, the work will be completed by the County
contractor. The property owner will pay the contractor's fees plus a County administrative fee. All fees
will be included in their property tax bill.
Properties that meet and maintain the minimum fire safety standards will only be charged for the
annual fee. These properties will be removed from the list after three years of compliance.
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Item 10 Staff Report
City Council
Staff Report
From: City Manager
CITY O F Report Type: ACTION ITEM
PALO Lead Department: Planning and Development Services
ALTO Meeting Date: December 4, 2023
Report #:2309-1998
TITLE
Adoption of an Ordinance Amending Palo Alto Municipal Code (PAMC) Section 18.42.160 (Safe
Parking) to Permanently Establish the Congregation -Based Safe Parking Program and
Establishing Regulations Related to Safe Parking, Including a Maximum Number of Vehicles Per
Night on Each Site; and Consideration of options to explore expansion of Safe Parking
RECOMMENDATION
The Planning and Transportation Commission (PTC) and staff recommend that the Council
A. Adopt the attached Ordinance (Attachment A) amending PAMC Section 18.42.160 (Safe
Parking). The changes permanently establish the congregation -based safe parking
program by allowing overnight safe parking as an ancillary use to a church's and religious
institution's use in all zoning districts where churches and religious institutions are an
allowed use, and to establish regulations related to safe parking, including a maximum
number of vehicles per night on each site. This ordinance includes modifications
recommended by the PTC.
B. Consider incorporating into the ordinance a minimum radius between permitted
congregation -based safe parking locations; and
C. Staff further recommend the Council consider options to explore expansion of Safe
Parking in Palo Alto, such as increasing the footprint of Safe Parking at the Geng Road site.
EXECUTIVE SUMMARY
Safe parking programs provide parking lots where unhoused program participants dwelling in
their vehicles can park, connect to services, and, ultimately, find secure and stable housing. The
City Council directed staff to develop a permanent congregation -based safe parking program
following the pilot phase ushered in by the temporary ordinance adopted by the City Council in
2020. The draft ordinance incorporates lessons learned from the pilot phase of the program.
The staff report provides background and history of the policy; the analysis section summarizes
program service outcomes, the proposed changes in the draft ordinance, and discusses other
topics that may be of interest. While the stakeholder engagement section summarizes
engagement, comments from stakeholders are dispersed throughout the report.
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BACKGROUND
Safe Parking
Safe parking programs provide places where unhoused persons sheltering in their vehicles can
safely and legally park and connect with services and support. Safe parking programs aim to
connect participants with resources so they can find safe, stable, and affordable housing.
Program operators and parameters vary from operator to operator and from one city to the next.
In many communities, including Palo Alto, a variety of parking lots may host safe parking
programs. In Palo Alto, two types of parking lots may host safe parking programs (1) publicly
owned parking lots and (2) religious institutions. Both the congregation -based and public parking
lot programs provide interim assistance to households using vehicles as their residence by
providing a safe place to park, access to restroom facilities, connection to social service programs,
and other support to transition households into permanent, stable housing.
Safe parking programs on publicly owned lots may allow vehicles to park in the parking lot
continuously (24 hours a day) without needing to move the vehicle. The City of Palo Alto supports
a 24 -hour safe parking lot at 2000 Geng Road in Palo Alto, which accepts both passenger vehicles
and recreational vehicles (RVs). This lot is operated by Move Mountain View, supported by
funding from Santa Clara County, with Palo Alto leasing a portion of the City -owned property at
no cost. The portion of the City -owned property at Geng Road that is not leased for Safe Parking
is used for construction staging.
Congregation -based programs in Palo Alto require participants to exit the parking lots daily.
Vehicles are allowed to arrive on site in early evening hours, beginning at 6:00 pm. The program
then requires that the vehicles and occupants leave the parking lot in the morning, by 8:00 am.
At congregations, up to four passenger vehicles may be parked per night.
Safe Parkine Ordinance
The congregation -based safe parking policy (Palo Alto Municipal Code Section 18.42.160 and
Ordinance 5490) was adopted by the Palo Alto City Council as a temporary ordinance in January
2020. The policy went into effect 30 days after its second reading. The adoption of the ordinance
and municipal code section enabling safe parking occurred after months of careful consideration
and discussion. The temporary ordinance did not receive scrutiny from the PTC before adoption
and was temporary because Council desired to learn from a pilot phase before adopting a
permanent ordinance.
The idea of creating and adopting a local safe parking policy began on June 10, 2019.1 The Palo
Alto City Council discussed a Colleagues' Memorandum regarding safe parking and voted 5-1
(Tanaka dissenting, DuBois absent) to direct the Policy and Services Committee to craft program
details to bring back to the City Council. On September 10, 2019, the Policy and Services
1 June 10, 2019 Agenda Packet: https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-
reports/agendas-m i n utes/city-cou nci l-agendas-minutes/00-archive/2019/06-10-2019-71690. pdf
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Committee met and directed staff to "return [to the Committee] with a safe parking program for
up to four vehicles on private property containing religious institutions."2
On November 12, 2019, the Policy and Services Committee considered a proposed congregation -
based safe parking program. The Committee voted unanimously to support it. Following that, the
Council considered and approved the program on January 13, 2020.3
At the time Council passed the ordinance enabling the congregation -based program, several
congregations expressed interest in pursuing permits to operate programs at their facilities.
On September 14, 2020, the City Council also adopted an ordinance that allowed safe parking
programs to occur on land zoned for public use (PF).4 Programs sited on land zoned PF can
operate 24 hours a day, without requiring vehicles and participants to leave during daytime
hours. The adoption of this policy allowed the City to negotiate and enter into a lease agreement
with Santa Clara County for the operation of the 24 -hour safe parking program at 2000 Geng
Road. On September 18, 2023, the Council considered and renewed the lease with the County
for the program's continued operations.s
The Geng Road site also provides a variety of on -site services including a kitchen, laundry
facilities, shower facilities, and a children's library. Approximately 12 recreational vehicles or
other vehicles can be served at this site at a time.
On October 25, 2023, the Human Relations Commission (HRC) and the Planning and
Transportation Commission (PTC) met in a joint study session to discuss the draft ordinance.6
Following the adjournment of the joint study session, the PTC reconvened. The PTC voted (4-0
with three members absent) to recommend the Council adopt the proposed ordinance with the
following modifications:
PTC recommend[s] that the City Council: 7
2 September 10, 2019 Action Minutes: https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-
reports/agendas-m i n utes/policy-a nd-services-com m ittee/00-a rch ive/2019/09-10-2019-ps-action-
m i n utes. pdf?t=48771.21
3 January 13, 2020: https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-reports/agendas-
m i n utes/city-co u n c i l -age nd a s-minutes/00-archive/2020/01-13-2020-ccm. pdf
4 September 14, 2020: https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-reports/agendas-
minutes/city-council-agendas-minutes/2020/september-14-2020-city-council-meeting-agenda-and-full-packet.pdf
https://cityofpaloaIto.primegov.com/Portal/Meeting?meetingTemplateld=13026
e Staff Report to HRC and PTC: https://www.cityofpaloalto.org/files/assets/public/v/2/agendas-minutes-
reports/agendas-minutes/planning-and-transportation-commission/2023/ptc-10.25-public-agenda2.pdf
Verbatim minutes of 10-25-2023 PTC and HRC joint session/action item:
https://www.cityofpaloalto.org/files/assets/public/v/1/agendas-minutes-reports/agendas-minutes/planning-and-
transportation-commission/2023/ptc-10.25.23-verbatim-minutes.pdf and video:
https://midpenmedia.org/planning-and-transportation-commission-2-10252023/
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(1) Delete the second preference, which is F12 'ii' and modify the first (i) to rather than say
families with students to just clarify it's students, so that could be an individual seventeen -
or eighteen -year -old student, rather than family with, it could be both that way.
(2) Modify the ordinance to create a path to increase the maximum number from four to six
after one year of operation, and from six to eight after two years of operation, which the
same process applicable as the initial permit issuance, in other words, there will be appeal
rights in that.
(3) Clarify the use of the word amenities in subpart F14, consistent with our dialog tonight.
(4) We would instruct the staff to provide a map to the City Council showing radius of 600
and 1200 feet from the faith -based institutions in Palo Alto to inform the Council's
dialogue on whether there should be any density limit.
As noted in item (4) above, the PTC suggested the Council further discuss the incorporation of a
minimum distance between congregation based safe parking permits. To aid that discussion, the
PTC also voted (4-0) to provide the Council with a map showing example radii between
congregations. Due to time and staffing limitations in relation to the holidays, the maps will be
available for the Council's discussion on December 4 and may be provided in advance once
prepared.
The deliberations of the PTC and HRC are recounted in more detail in the analysis section of this
report.
ANALYSIS
This analysis section reviews the safe parking program, both the impacts of the program and the
administration and operation of the program. Then, the report reviews the draft ordinance and
discusses the rationale for proposed changes.
Active Permits & Safe Parking Programs
Presently, four congregations have permits to operate safe parking programs. Table 1 shows the
congregations, their address, and other information regarding the permits. Image 1 is a map
showing the locations of the active permits.
Table 1: Active Congregation -Based Safe Parking Permits in Palo Alto
Congregation Name
Address in Palo
Submission Date —
Approval Date —
Alto
First Permit
First Permit
Congregation Etz
4161 Alma Street
April 12, 2023
June 14, 2023
Chayim
First Congregational
1985 Louis Road
May 11, 2022
July 21, 2022
Church of Palo Alto
Highway Community
3373 Middlefield
November 9, 2020
March 1, 2021
Road
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Unitarian Universalist
505 E. Charleston
February 25, 2021
May 12, 2021
Church of Palo Alto
Road
Image 1: Map of Safe Parking Sites (Congregation and 24 -hour) in Palo Alto
0 24 Hour Lot 2000 Geng...
0 First Congregational 1..
0 Highway Commu pity 3373._
vUnitarian Universalist...
Q Etz Chayi m 41 B1 Alma St
ALTA
Los Altc:
_�s Altos Hills
3U,
Google My Maps
Needs Among Palo Altans
In mid -July 2023, the County released city -specific data from the January 2023 point -in -time (PIT)
count of people experiencing homelessness. The PIT count is a federally mandated effort every
two years to literally count the number of unhoused persons in each county and community in
the United States. Volunteers and others spend time canvassing areas of each community to
count unsheltered persons. In addition, data is gathered from shelters and other facilities and
databases that indicate the number of unhoused persons in a community. In summary, the PIT
count provides a snapshot of the number of people experiencing homelessness, as counted by
volunteers, on a particular day.
The City of Palo Alto count of people experiencing homelessness decreased 25 percent, from 274
in 2022 to 206 in 2023. The 206 people counted included 187 unsheltered, 181 of which were
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sleeping in vehicles. Of those vehicles, 68 percent were RVs. This indicates an ongoing need for
safe parking sites in Palo Alto. This also demonstrates that more individuals and households are
sheltering in recreational vehicles than in other vehicle types.
In addition to the 2023 PIT, staff have also reviewed and summarized VI-SPDAT (Vulnerability
Index — Service Prioritization Decision Assistance Prescreen Tool) data from calendar year 2022
regarding unhoused persons in Palo Alto. The data is pulled from encounters with individuals
agreeing to an assessment, part of the Coordinated Entry process to help unhoused people access
housing. This data (Attachment B) can help inform the public policy strategies adopted to reduce
homelessness. Of the 276 unhoused Palo Alto households in 2022, 29% identified their vehicle as
the most frequent place they slept. This is the second most reported sleeping location after
"outdoors" (33%).
Both the PIT and the CY2022 VI-SPDAT data demonstrate that many unhoused Palo Altans are
using vehicles for shelter.
Pilot Program Operation
During the pilot (and proposed in the draft ordinance), the congregation -based safe parking
program requires that permit holders (which are the congregations) contract with a qualified safe
parking operator to administer the program. This is to (1) ensure the safety and cleanliness of the
parking lot itself during operational hours, and (2) to ensure that participants are connected to a
case worker and other services that can help them find stable housing.
Permit holders have liberty to select the qualified program operator of their choice. In Palo Alto,
the current congregations have selected Move Mountain View as the qualified operator.8 The
organization began with their Lots of Love program, at the first congregation -based safe parking
site in 2018 in Mountain View. Since then, the number of lots and participants has grown. In
addition to the four congregations in Palo Alto, Move Mountain View also operates Palo Alto's
24 -hour safe parking lot at 2000 Geng Road.
Table 2: Participants and Placements 1/1/2021 to 6/30/2023
Congregation
Unique Clients
Households
Positive Placements
Highway
21
19
11
Unitarian Universalist
8
8
2
First Congregational
8
5
4
Total
37
25
17
Table 2 shows program participation across 3 of the 4 congregations since January 2021 to June
30, 2023. The most recent permit holder, Congregation Etz Chayim, was not operational during
this period of data reporting. The congregation -based safe parking programs have served 37
8 https://www.movemv.org/
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unique individuals across 25 households. Of those, 17 individuals have exited the program to
positive placements.
Positive placements include anything other than a place not intended for human habitation:
• Rapid Rehousing
• Rentals by client with and without vouchers or subsidy
• Rental by client in Public Housing
• Transitional housing
• Staying or living with family or friends
• Emergency shelter including hotel paid by voucher or home host shelter
Some remain in the program while others exited to "non -positive exits." Non -positive exits
include:
• Dwelling in a place not meant for human habitation (such as remaining in their vehicle
or otherwise remain unsheltered)
• Unknown (the client left the program without notice)
• Client refuses to divulge where they are heading
Table 3 shows the overall program outputs, including the 24 -hour Geng Road site. Table 3 also
shows those individuals and households who are affiliated with Palo Alto (such as they were
last housed in Palo Alto, work in the city, or have children attending school here, etc.).
Table 3: Participants and Placements 1/1/2021 to 6/30/2023
Safe Parking
Site
Total
Individuals
Total
Households
Palo Alto Affiliated
Positive
Placements
(individuals)
Nights
provided
Occupancy
Rate
Individuals
Households
Highway
21
19
12
10
11
1,256
41.80%
Unitarian
Universalist
8
8
4
4
2
1,249
51.10%
First
Congregational
8
5
6
5
4
343
34.70%
Geng Rd
84
25
43
16
13
8,849
64.60%
Total
121
57
65
35
30
11,697
The data indicates a higher percentage of positive placements at congregation sites as compared
to the 24 -hour site. While the overall population is small at the congregations, due to the size
limitations, the sites are occupied for a number of evenings, serve mostly Palo Alto affiliated
individuals, and lead to positive placements. Overall, 17 positive placements among
congregation -based sites from 37 individuals.
Feedback from Operators & Permit Holder Regarding Pilot Program
Overall, both the operators and permit holders report contentment and success from the current
program and its parameters.
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During the pilot phase, the City of Palo Alto, permit applicants, and the program operator
experienced consistent opposition to and concern about the program's operation from nearby
neighbors. In advance of each permit being approved, the Planning and Development Services
Department held a neighborhood check in. During the check in, the permit applicant and
designated program operator answered questions posed by the neighbors.
In advance of permit approval, neighbors frequently voiced concerns about the proposed
program. The concerns ranged widely but may be summarized to span several areas: (1) safety
of persons and property, (2) quality of life, and (3) unsightliness.
Regarding safety, neighbors expressed concerns regarding how program participants are vetted
for suitability in the congregation -based program as well as how the security of the neighborhood
would be maintained during program operation. Regarding quality of life and unsightliness,
residents expressed concerns regarding the appearance of vehicles as well as the diminished
quality of life that might result from vehicle dwellers being in and/or parking in the neighborhood
during program hours or outside of program hours.
In preparing the permanent ordinance, the City requested feedback from permit holders
regarding the program. Overall, permit holders expressed that the program is extremely low or
no impact to the congregation. On the operational side, permit holders attested to Move
Mountain View's professionalism, noting that the congregation hardly noticed the program.
Given the overnight emphasis of the program, thus operating outside of a congregation's core
operating hours, most congregations' members and staff are not on site when program
participants are on site.
Congregations do receive a weekly update from the program operator about the "guests"
(program participants) staying on site during that week. As the operator, Move Mountain View
handles the logistics and implementation of the program. As one permit holder put it, "Move
Mountain View is doing all of the heavy lifting, and we just provide the space." Otherwise, the
program is not perceptible.
Among the permit holders, it is fair to say that "no news is good news" regarding the program.
In fact, one permit holder noted that the only news was in fact good news reporting the rapid
exit of some participants to a positive placement.
Despite concern and hesitancy before permit issuance, during the pilot program, no complaints
have been reported to the City regarding program operations.
Additional ideas and/or comments from permit holders include the following points. In most
cases, the thoughts were volunteered by one permit holder. Thus, a comment may or may not
represent a shared sentiment among participating congregations.
• Opposition from Neighbors — Congregations reported the strain and energy required to
engage with neighbors before program operations began. Many congregations faced
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pushback from neighbors, ranging from formal appeals to flyers to petitions to halt the
program before a permit was issued. While no incidents were reported after operation,
the strain of obtaining the permit was felt by several permittees.
• Additional Capacity — Given the no/low impact of the program, one permit holder
expressed a desire to increase capacity beyond 4 vehicles per night. Given the size of the
parking lots, this permit holder noted the additional space exists with limited negative
impact.
• Promotion Needed — One permit holder noted that increasing usage of the spaces relied
on getting the word out to those dwelling in vehicles. Certainly, advocates and the city
have long recognized the need for those unsheltered in their vehicles to be aware of the
safe parking program and its ability to meet their needs. The City Council allocated funds
in the Fiscal Year 2023-2024 budget to hire outreach workers to conduct outreach to
unhoused Palo Altans and connect them with programs, such as the Safe Parking
program.
• Accept RVs — One respondent noted that accepting recreational vehicles (RVs) into
congregation -based safe parking lots may increase the number of unhoused persons that
can be served by the congregations. It's important to note that the City's policy does not
prohibit nor is it proposed to prohibit RVs from being served by a safe parking site. Move
Mountain View has noted, however, that the congregation sites are not ideal for serving
RVs. Additionally, neighbors at various points have expressed concerns about RVs being
parked at the congregations.
• Change neighborhood notification process — One congregation suggested providing notice
to neighbors of an impending safe parking application before approval of the application.
The sentiment of this comment encourages the City to engage neighbors before a permit
is issued. The City engages neighbors before a permit is issued by notifying owners and
occupants within a 600 -foot radius of the property that a safe parking permit issuance is
pending.
The nuance, however, of this pending permit approval may be lost on members of the
public unfamiliar with government policies and processes. The purpose of issuing a notice
of tentative approval is to notify those within a 600 -foot radius that a safe parking permit
will be imminently issued and that the issuance of the permit is appealable to the Palo
Alto City Council.
The proposed changes, in the draft ordinance, will hopefully clarify the process by hosting
a neighborhood check in before issuing the notice that the permit for safe parking is
tentatively approved.
Draft Ordinance
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As currently proposed, the draft permanent safe parking ordinance normalizes the permits by
aligning procedures with other conditional use permitting processes available in the City. To
achieve this, anomalous procedures are removed.
Duration of Permits & Permit Renewal — Due to the experimental nature of the safe parking
program, the initial program had unique permitting timelines. Specifically, permits were valid for
90 days. If no violation of permit conditions were found, the permit was extended an additional
270 days. Together, this made permits valid for one year.
In the proposed ordinance, the permits would not expire. Like other discretionary permits issued
by the City, permits remain subject to revocation in the event a permit holder habitually and/or
egregiously violates the permit conditions or if the program's operation becomes detrimental to
public health, safety, or general welfare.
Community Meeting — Though not required, the City hosted neighborhood check -ins meetings
during the pilot phase. One virtual (via video conference platform) neighborhood check -in
meeting was hosted for each permit application. As proposed, the ordinance grants the Director
the discretion to choose to host neighborhood check -in meetings. It is likely neighborhood check -
ins will be hosted for most applications. There may, however, be instances when such a meeting
is not necessary. As drafted, the ordinance provides the Planning and Development Services
Director the discretion to do so or not.
Likewise, the approach of discretion can allow for more meetings should they be warranted. In
at least one case, City staff helped facilitate a second meeting between neighbors. That meeting,
along with other discussion, helped mediate a pending appeal and lead to its withdrawal as the
permit holder and neighbor reached agreements. So the flexibility as proposed supports that.
The HRC and PTC both inquired about the current and proposed appeal process.
During the pilot phase of the project, the process of notifying neighbors led to friction and delays.
During the pilot phase, once the Director had determined that the safe parking permit could be
issued, a notice was sent out by the Planning and Development Services Department to all
owners and tenants within 600 feet of the congregation. The notice informed recipients that a
safe parking permit was going to be issued. If a resident wanted, they could appeal the issuance
of the permit within 14 days from the notice.
Despite congregations' efforts to inform neighbors, the City's official notice tended to garner
more attention. Some residents, who may have been unaware of the congregation's intention
became defensive because they had little knowledge of the program and because their only
recourse, according to the letter, was to file an appeal.
For most of the permits issued, the appeal period was continually extended to allow time for the
city of host a neighborhood check -in meeting and for congregations and neighbors to come to
better terms.
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Taking lessons from the pilot phase staff recommend the latitude to have the City proactively
host a neighborhood check in regarding the proposed project and to then issue the notice of a
pending approval. This order of operations allows flexibility to tend to any neighborhood
concerns and to begin with an informative meeting with the neighbors instead of a technical
notice that leads resident to believe their only avenue to express their hesitation is by filing an
appeal.
Preferences for Participants — To help meet the program goals of connecting unhoused Palo
Altans with stable housing, the first draft of the ordinance proposed to create various preferences
for program participants. This initial draft was modeled after language from the City of Mountain
View. The PTC recommended, however, that detailed preferences were not necessary; instead
retaining only a preference only for students enrolled in the Palo Alto Unified School District.
Were the Council interested in a preference list, based on the City of Mountain View's
preferences, it would read as follows:
(1) Households with children enrolled in Palo Alto Unified School District
(2) Individuals who resided in Palo Alto within the last five years prior to seeking
enrollment in a safe parking program or who currently work in Palo Alto
(3) Households with at least one person over the age of 65.
(4) Households with a person who is disabled as defined in the Americans with Disabilities
Act.
At present, the congregation -based safe parking spots are not at capacity, as discussed above.
Should, however, shifts occur in the availability of on -street parking, there may be an increase in
demand for congregation -based safe parking spots.
For example, Caltrans proposes to significantly reduce available on -street parking spaces through
proposed projects on El Camino Real. The final improvements remain to be seen and the impacts
of unhoused persons dwelling in vehicles has yet to occur. Staff will continue to monitor this
development.
Santa Clara County (the lead funding and coordinating agency for homeless services) and Move
Mountain View, the program operator, are opposed to including a preference list in the
ordinance. There are several reasons for this.
First, unlike the City of Mountain View, which maintains a preference list for its programs, the
City of Palo Alto is not supporting the congregation -based program with any financial support.
The City reviews and issues permits at no cost. Otherwise, the City of Palo Alto does not provide
any financial support for the safe parking program. Whereas the City of Mountain View funds
several safe parking lots, including several 24 -hour safe parking lots. Thus, in the City of Mountain
View, there may be a greater case for achieving City policy objectives as the City is funding, at
least in part, the programs.
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Secondly, the congregational safe parking programs are currently not at capacity, so there is not
a concern or an issue with needing to preference some participants over others. So, creating a
preference list while it sounds reasonable, it's simply not necessary or effective at this time.
Finally, congregations have expressed an interest in or intention to serve specific populations,
such as seniors, or women, or families with children. City priorities may or may not be aligned
with a congregation's ministry objectives.
On the other hand, if a preference is added, there could be minimal impact to the programs at
this time. While the preference list as proposed gives a priority to certain groups of people and
individuals, the list does not prohibit others from being placed at the safe parking sites. Since
the current sites are not at capacity, it is likely that a household that doesn't meet the
preference criteria could and would still be placed at a site and be able to secure a parking spot.
Both the HTC and PTC found the rationale of the program providers persuasive and voted to
reduce the preferences and limit them to household w/children enrolled at PAUSD. One PTC
Commissioner wanted to ensure that this includes PAUSD students who may be living on their
own in a vehicle, such as seniors who are 18 years old.
The PTC and HRC commissioners who spoke on the topic noted there is not a convincing need
to impose a preference. They supported the idea of congregations and program operators
being able to create the program that best suited the ministry of the congregation and the
expertise of the program operator.
Number of Vehicles Per Night — The HRC and PTC members expressed support for allowing
congregations to accommodate more than 4 vehicles. The PTC recommended, and the draft
ordinance includes, a clause allowing congregations to serve up to 8 vehicles.
The PTC recommends an incremental approach whereby a permit is initially issued to allow up to
4 vehicles. After 1 year of successful operation, the permit automatically allows up to 6 vehicles,
and after 2 years up to 8 vehicles. Congregations and program operators are not required to serve
that many vehicles, but they will have the operation flexibility to decide. This approach aims to
reward successful operators with more capacity to serve more households.
During the permit review phase, staff will require the project plan to show where up to 8 vehicles
would be located within the lot should the congregation reach capacity. If a site cannot
accommodate up to 8 vehicles, the permit will specify the maximum number of vehicles allowed
to participate in safe parking at that site.
This approach ensures maximum use of the parking lots of successful permit holders and creates
capacity to help more households. If a program is operating effectively, without nuisance or
complaint, then additional vehicles should go unnoticed by neighbors just as the presence of 4
vehicles goes largely unnoticed.
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Some may critique this approach questioning the need to serve more vehicles when there are
not enough participants to utilize existing sites. In fact, some members of the public have
questioned the need to issue more safe parking permits when all of the currently permitted lots
are not full.
It is notable, however, that the City only recently onboarded the additional outreach workers.
Their efforts to reach unhoused individuals may increase participation in safe parking programs.
In addition, allowing permit holders to host more vehicle provides flexibility should a
congregation close or otherwise need to cease operating the safe parking program. In such a
case, the participants could possibly be assigned to a different parking spot while remaining in
Palo Alto. At least one permit holder lamented the 4 -vehicle limit, expressing a desire to serve
more households.
The program operator has indicated that the current capacity and vehicle limit provides sufficient
capacity at this time. They did not advise an increase in the number of spaces per congregation.
They did express that increasing utilization depends on the ability to outreach to unhoused
persons and connect them to safe parking or other programs, noting the impact the outreach
workers should have on increasing participation. The program operator did not express
opposition to allowing up to 8 vehicles.
Additional Operational Changes — Staff suggest a number of minor additions to the ordinance
that align the ordinance with consistent conditions of approval. By including these conditions in
the ordinance, permit holders, program operators, and the public can clearly anticipate
operational conditions at the site. The proposed additional Standards and Conduct of Use are:
- Quiet Hours — In addition to limiting noise, participants are asked to observe quiet hours
beginning at 10 p. m. and ending at 7:00 a. m. This will reduce disturbance to other
participants and to neighbors.
- Restroom siting. Where feasible, portable restrooms should be sited away from
neighboring residences and away from street frontages. In the event the lot configuration
does not allow such siting, the Director shall have discretion to determine the location of
the portable restroom and/or handwashing facilities.
- Annual Reporting — Annual reporting will allow the City to better track and understand
the participation of local persons in the program as well as site operations.
- Vehicle Idling — Vehicle idling is generally not allowed. The PAMC does allow idling of
vehicles in very low temperatures and very high temperatures.
- Personal property — All personal property shall be stored in vehicles. This helps maintain
a tidy site, prevent an unkempt or blighted appearance, and decrease the likelihood
debris will accumulate.
- PTC Recommendation Incorporated into Draft Ordinance: The PTC wanted to ensure that
this clause did not preclude a participant from sitting in a folding chair or having children
play with toys outside of the vehicle. The ordinance language has been updated to
incorporate this change.
- Fire — No open flames or fires are allowed.
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Lot Monitoring — Based on past and current experience, safe parking program operators
employ lot monitors to ensure that sites are secure and participants are safe. The
monitors typically visit in the early evening to check in participants and ensure only
participants are present on the site. They may return once during the overnight hours.
The monitor may then return in the morning to ensure participants depart and the site is
in order.
Continuing Ordinance Provisions: No Fee Permit - Some noted aspects of the pilot program that
are proposed to continue include the fee waiver and appeal distance. While the draft ordinance
(and currently adopted ordinance) references a fee, the municipal fee schedule does not include
such a fee. Given the minimal number of staff hours and the negligible number of permits, staff
can absorb the cost of issuing safe parking permits into the department budget.
Should the Council now, or in the future, determine the need to charge for the review and
issuance of the permits, the department can and shall calculate a fee and update the fee schedule
accordingly. By allowing no -cost permits, the City can encourage provision of services to
unhoused persons.
Continuing Ordinance Provisions: Appeal Distance - The appeal distance remains 600 feet
surrounding the safe parking location. This radius is aligned with the radii for other permits issued
by the Planning and Development Services Department. In addition, the scale of the radius
communicates that the existence of a safe parking lot is a community -serving amenity that is of
interest to a wide swath of the neighborhood. Additionally, in some planning law in California, a
distance of 600 feet is used to approximate a city block.
Additional Policy Considerations & Areas of Interest
Below are topics frequently discussed regarding the program that the Council may wish to
consider in their deliberations.
Density of Permits - This program specifically allows safe parking programs to operate at religious
congregations and religious institutions throughout Palo Alto. Congregations and religious
institutions, however, are not evenly distributed throughout Palo Alto. In fact, some areas have
a concentration of these uses. That could lead to a concentration of safe parking lots in some
areas of town.
On one hand, if programs are operating in accordance with the operational requirements, the
programs should not pose a nuisance to the neighbors or neighborhood. In fact, that has proven
to be the case to date. In addition, there can be operational efficiencies for the program operator
when participants are closer together, making it easier for staff to visit the sites and check in on
participants.
On the other hand, such concentration —and the risk that any poor performance might be
concentrated and metastasize —may be deemed undesirable or to place a disproportionate
burden on areas of the city with more congregations.
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The HRC and PTC discussed this matter. There was not a clear consensus regarding the
appropriate density of permits. Generally, there was openness to the idea and encouragement
by the PTC for the Council to consider this matter. Specifically, the PTC asked staff to prepare
maps to aid the Council's discussion of the appropriate density of permits should the Council be
interested in imposing limitations.
Considering the points raised below, the PTC encouraged the Council to look closely at the topic.
Further the PTC requested staff prepare a geographic analysis that illustrate the challenges —if
any —posed by the proximity of one safe parking lot to another. As noted, the timing and
resources available necessitated publication of the report in advance of the conclusion of the
geographic analysis.
Nevertheless, based on the recommendation to increase the number of allowable cars per safe
parking site, and the known dispersal of congregations in Palo Alto, staff recommend the Council
adopt a minimum 600 feet between congregation -based safe parking sites.
Recreational Vehicles - Given the number of unhoused persons sheltering in their vehicles, many
stakeholders have expressed a desire to see greater utilization of the sites; that is to see all the
parking spots available occupied by households. The hope being that participation in the program
leads to stable housing. Thus, increasing utilization may lead to more households exiting
homelessness. Utilization data shows that congregation -based sites have an occupancy rate
between 34 and 51 percent, while the Geng Road site has a 64.6 percent occupancy rate. In
recent months, there has been a waiting list at times for a space at the Geng Road site.
The topic of recreational vehicle participation in the congregational program was discussed by
the PTC. Given the number of persons dwelling in RVs, there is a clear a need. Both the PTC and
HRC inquired about the participation of RVs in congregation -based parking programs.
During the pilot, the ordinance did not —and does not —prevent congregations from serving RVs.
The program operator, however, and congregations with permits have made the programmatic
and operational decision not to place RVs at congregations. They serve passenger vehicles.
This is an operational decision of the permit holders and operators. Based on their significant
experience, Move Mountain View does not believe the congregation sites are best suited for
serving households in recreational vehicles. While many unhoused Palo Altans are sheltering in
vehicles, only those in passenger vehicles are eligible for the current congregation -based
programs. Future program operators may change this or Move Mountain View's practices could
change.
Another option for increasing the availability of Safe Parking for recreational vehicles would be
to explore expanding the footprint of the Geng Road site. This site is services -rich in comparison
to the congregation -based sites and is more like sites in other jurisdictions which accommodate
safe parking for RVs. The City -owned property at Geng Road is currently divided into two uses,
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safe parking on one side and construction staging on the other. This is the only City -owned
property which can still accommodate construction staging. If the City were to pursue expanding
safe parking at Geng Road it would need to identify an alternative for construction staging and
consider the financial implications. Financially, this includes both revenue loss from foregone
rent and potentially additional expenses from the need to secure a location for construction
staging for City capital projects.
Background Checks - The topic of screening of program participants is a frequent conversation at
community meetings and neighborhood check -ins hosted prior to permit issuance. Some
residents feel concerned about having unhoused individuals parking on a parking lot near their
homes. And they are curious about the vetting process that participants undergo in order to be
deemed appropriate for placement at a site. In addition, neighbors sometimes have queried if
the program could or should include background checks of potential program participants.
The topic of background checks is complex and nuanced. At a high level, state law, including case
law, significantly restricts the use of background checks for housing decisions. The law limits the
ways in which a person's criminal history can or cannot be used in qualifying an individual for
housing, shelter, or other programs. Thus, the process would not simply be one of "passing" or
not passing a background check.
Further, Santa Clara County follows a "housing first" policy. Under housing first, the County seeks
first to house unhoused persons and provide support they need in order to maintain their
housing, such as mental health services, job placement, etc. The County wants to reduce and
eliminate any barriers that might prevent unhoused persons from accessing the services that
they need. A background check can be a barrier to accessing services, and therefore is not aligned
with the housing first policy. The County does not support its service providers to perform
background checks on clients.
It is important to note that the program operator in practice does ask screening questions of the
participants to get a sense of who they are and their overall background. Certainly, the operator
wants to be sure that an individual does not have anything in their history that would legally
prohibit them from being located in a certain area, such as near to a school or other uses for
those who have offenses that restrict where they can be placed. The operator also wants to
ensure that folks are placed at the site that is best fit for their needs.
Staff are not proposing background checks. This information is included forthe further edification
of the Council, as well as the public, since this topic frequently arises during program discussions.
Expanding Safe Parking at Geng Road — In addition to the proposed changes regarding the
congregation -based safe parking program, the Council may be interested in exploring options to
expand the 24 -hour safe parking program located at 2000 Geng Road. There is additional land
area adjacent to the Geng Road site. This space is currently used for two purposes: construction
staging and a lease between a business and the City of Palo Alto. The fiscal impact section, below,
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contains some preliminary information regarding the potential land values and revenues related
to the lease.
Council may consider directing staff to evaluate options at this or other publicly owned sites in
Palo Alto in order to assess the feasibility of expanding safe parking. Such inquiry could return to
Council for consideration and future action. This inquiry could include understanding the current
and potential future uses of the land, needed improvements, the underlying zoning of the
parcels, and other aspects required if safe parking were to be expanded.
FISCAL/RESOURCE IMPACT
The permits applied for under the proposed policy require minimal staff time due to the small-
scale and limited facilities required. At this time, staff do not propose imposing a fee for this
program. This represents one way the City can provide limited financial support for the
congregation -based safe parking lots.
In relation to Geng Road, the land is being leased to the County at no cost. Site values range based
on the proposed use, amenities, and circumstances at the time an estimate is provided. This
includes an estimated $80 per square foot if the site were improved and used for research and
development purposes. That value is provided by appraiser Carneghi-Nakasako & Associates.
Currently, a lease was signed for a 3,500 acre portion of the site in April 2022 for $2,975 per
month; or $0.85 per square foot; again, that is due to the limited improvements on the site. Staff
does not at this time have an estimate for the cost of renting space elsewhere for construction
staging.
STAKEHOLDER ENGAGEMENT
During the preparation of this report, staff reached out to all the permit holders to ask if they had
any feedback on the program, had received any complaints or had any issues with neighbors, and
any proposals for future changes. Those suggestions have been addressed in the analysis portion
of the staff report highlighting areas where congregations felt there could be some changes.
In addition, staff spoke with the program operator, Move Mountain View, to understand their
concerns, ideas and overall health programs operate. Likewise, that information has been
incorporated into the staff report and the analysis.
ENVIRONMENTAL REVIEW
The Ordinance is exempt from the California Environmental Quality Act pursuant to Section
15301 of the CEQA Guidelines, which applies to minor alterations of existing public or private
structures, facilities, mechanical equipment, or topographical features involving negligible or no
expansion of use. Adopting the Ordinance to allow the use of existing parking lots for temporary
overnight safe parking would not constitute any significant expansion of use. CEQA Guidelines
Section 15061(b)(3) also applies to the adoption of the Ordinance because it can be seen with
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certainty that there is no possibility that the activity of limited parking overnight in existing
parking lots may have a significant effect on the environment.
The potential exceptions to the categorical exemption in CEQA Guidelines Section 15300.2 are
not applicable. Use of existing parking lots in the operation of temporary safe parking does not
impose a significant cumulative impact over time as the use as a parking lot is generally
unchanged and the safe parking use is limited to a short duration; it is not an unusual
circumstance to modify the hours of use of existing facilities, and there is nothing unusual about
the size or location of the existing parking lots at which temporary overnight safe parking would
be allowed; the use of existing parking lots does not adversely impact scenic or historical
resources; and the Ordinance does not involve hazardous sites as it relates to existing parking
lots and no ground disturbance would result from implementation of the Ordinance.
ALTERNATIVE ACTIONS
The Council may request amendments to the ordinance. If significant, staff may request the item
be continued in order to incorporate any amendments into a draft for review by the Council.
Without action on a permanent ordinance, the congregation -based safe parking program would
continue to be a time -limited permit. Each year or so the congregations would need to return to
apply for a new permit under the existing ordinance. This is unnecessary from a practical
perspective but is required to ensure the permit holders have valid permits. This re -issuance of
permits requires staff, program operator, and permit holder time. It diverts resources from other
activities.
ATTACHMENTS
Attachment A: Ordinance Adopting Permanent Regulations for Safe Overnight Parking
Programs
Attachment B: Unhoused Palo Altans
Attachment C: Point In Time Count 2023
Attachment D: Safe Parking Sites Map
APPROVED BY:
Jonathan Lait, Planning and Development Services Director
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Ordinance of the Council of the City of Palo Alto Adopting Permanent
Regulations for Safe Overnight Parking Programs.
SECTION 1. Findings and Declarations. The City Council finds and declares as follows:
to
A. The number of households dwelling in vehicles has grown substantially in the past
decade. The lack of stable, affordable housing and other life circumstances have
contributed to this growth.
B. On thoroughfares throughout the city, individuals, families, and households of many
kinds can be found dwelling in recreational vehicles, trucks, vans, cars, and other
motorized vehicles.
C. The City must, for the health, safety, and welfare of the community, identify and
implement short-term and long-term solutions that support these households as they
pursue and ultimately secure affordable, stable housing. Safe parking programs, which
offer off-street, authorized parking spots in parking lots for households dwelling in their
vehicles, represent a short-term solution.
D. Churches and other religious institutions have expressed a desire and willingness to
make their parking areas available for safe parking programs. Allowing such legally
operating churches and other religious institutions to host safe parking programs for up
to eight vehicles in their parking lots overnight provides assistance to homeless
households as they seek and follow a path towards stable housing. The provision of such
assistance is a use consistent with the mission and purpose of many congregations and
religious institutions.
E. The presence of up to eight vehicles in such parking lots overnight and the
accompanying administration of assistance is a minor additional use that would not
conflict with the primary use of the properties nor threaten the health, safety, or
welfare of the community or its inhabitants. The administration of such programs serves
to enhance the health, safety, and welfare of the community.
SECTION 2. Section 18.42.160 (Safe Parking) of Chapter 18.42 (Standards for Special Uses) of
Title 18 (Zoning) of the Palo Alto Municipal Code is amended to read as follows [additions are
underlined and deletions struck through]
18.42.160 Safe Parking.
The following regulations apply to zoning districts where safe parking use is permitted.
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(a) Purpose. The intent of this section is to establish regul Overnight Par:��alo
the
operation of safe parking programs at churches and religious institutions Programs
Alto. The safe parking programs provide interim assistance to households using vehicles as their
residence by providing a safe place to park, access to restroom facilities, connection to social
service programs, and other support to transition households into permanent, stable housing.
(b) Definitions
(1) "Safe parking" means the providing of shelter of homeless persons as an
incidental use to an existing, legal church or religious institution use where the shelter is
provided in vehicles located in designated paved safe parking areas.
(2) "Safe parking area" means the paved area where the vehicles are parked for the
safe parking use.
(3) "Safe parking program operator" means an agency or organization that
facilitates, administers, oversees, and provides staffing for safe parking uses in safe parking
areas.
(c) Safe Parking Permit Required
(1) Permit required. No person shall operate, allow, permit or suffer a safe parking
use without approval of a valid safe parking permit.
(2) Application requirements. All applications pursuant to this section shall be filed
with the director in a form prescribed by the director. The application form shall contain a list of
information that must be submitted in order for the application to be deemed complete.
(3) Receipt of application. No application shall be deemed received until the
following have been provided to the director:
(i) An application fee as set forth in the municipal fee schedule; and
(ii) All documents specified as part of the application in this section or on the
application form.
(d) Decision and Appeal. Notwithstanding the provisions of Chapter 18.77, the
procedures of this section shall apply to all safe parking permits.
(1) Authority and findings. The director may approve a safe parking permit only
after finding that:
(i) The proposed safe parking use complies with the standards listed in
subsection (f) of this Section 18.42.160.
(ii) The proposed safe parking use at the location requested will not
adversely affect the health, safety, or welfare of persons residing or working in the surrounding
area.
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(iii) The proposed site is adequate in size and shape to
parking use.
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The application shall be denied where the information which is either submitted by the
applicant or presented at the public hearing fails to satisfactorily substantiate such findings.
(2) Decision by director.
(i) The director shall prepare a written decision to approve, approve with
conditions, or deny the application.
(ii) The Department may host a community meeting, held virtually or in -
person, and send mailed notice to owners and residents of property within 600 feet of the
subject property notifying them of the date, time, location of the meeting. Notices shall be
[sent/postmarked] 14 days prior to the community meeting.
(iii) Following a community meeting, if one is held, or after the director has
made a tentative decision to issue a permit, notice of the director's decision shall be given by
mail to owners and residents of property within 600 feet of the subject property. The notice
shall include the address of the property, a brief description of the proposed use, a brief
description of the director's decision, and a description of how to appeal the decision.
(iv) The director's decision shall become final fourteen (14) days after the
date the notice is mailed unless an appeal is filed. The director may, for good cause, specify in
writing a longer period for requesting a hearing at the time the director issues the decision.
(3) Filing of appeal and withdrawal. Notwithstanding the provisions of Chapter
18.78, the process set forth in this subsection (d)(3) and subsections (d)(4) -(d)(5) below of this
section shall apply to appeals of the director's decision on safe parking permits.
(i) The applicant or subject property owner, or owners or residents tenants
of a property within 600 feet of the subject property, may file an appeal of the director's
decision by filing a written request with the city clerk before the date the director's decision
becomes final. The written request shall be filed in a manner prescribed by the director and
shall be accompanied by a fee, as set forth in the municipal fee schedule.
(ii) At any time prior to the hearing, the person requesting the hearing may
withdraw the request. If the hearing request is withdrawn and 14 days have lapsed from the
mailing date of the notice under subsection (d)(2) above, the proposed director's decision shall
be final.
(4) Decision by the city council on appeal. If a timely appeal is received by the city
clerk, and not withdrawn, the director's decision shall be placed on the consent calendar of the
city council within 45 days. The city council may:
(i) Adopt the findings and recommendation of the director; or
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(ii) Remove the recommendation from the consent Overnight Parking hall
require three votes, following which the city council shall adopt findings ak. the
application.
(5) Decision by the city council final. The decision of the city council on appeal is
final.
(e) Duration of Permits. Permits shall be valid as provided in Section 18.77.100.fe--e
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(f) Standards and Conduct of Use. The following standards shall apply to all safe
parking uses:
(1) Qualifying site. Safe parking may be allowed on a parcel with an existing, legal
church or religious institution use.
(2) Number of vehicles. For the first twelve months following permit issuance, the
permit holder may host up to four vehicles for safe parking per evening. After twelve months,
the permit holder may host up to six vehicles for safe parking per evening. After twenty-four
months, the permit holder may host up to eight vehicles for safe parking per evening. At no
rime shall more than 4 vehicles be uscd for safe parking
(3) Hours of operation. A safe parking use may only occur between the hours of 6:00
p.m. and 8:00 a.m.
(4) Noise. Audio, video, generator, or other amplified sound that is audible outside
the vehicles parked in the safe parking program is prohibited. Additionally, participants shall
observe quiet hours from 10:00 p. m. to 7:00 a. m.
(5) Shelter in vehicles. All persons receiving safe parking shall shelter within the
vehicles. No person shall be housed in tents, lean-tos, or other temporary facilities.
(6) Required facilities. Accessible restroom facilities, including a toilet and
handwashing sink, shall be available to persons utilizing the site for safe parking at all times
during the hours of operation. These facilities may be the existing onsite facilities or mobile
facilities brought onsite on a temporary basis to serve persons utilizing safe parking. Whenever
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feasible, portable restroom facilities shall be located at least 25 1
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not allow such siting, the Director shall have discretion to determine the location of the
portable restroom and/or handwashing facilities.
(7) Contact information. The following emergency contact information shall be
posted on site in a place readily visible to persons utilizing safe parking: (i) a contact phone
number for the safe parking program operator; (ii) the police non -emergency phone number;
and (iii) 911. The safe parking program operator shall be available at all hours of operation at
the posted phone number and shall be the first contact for non -emergency matters. The
contact information described shall also be sent from the City by mail to the residents and
owners within 600 feet of the program site.
(8) Connection to county case management system. The safe parking use shall be
managed and operated by a safe parking program operator that participates in the federal
Homeless Management Information System with Santa Clara County or other county.
(9) Safe, clean, orderly premises. The safe parking area and other onsite areas
accessed by persons utilizing safe parking shall be maintained in a safe, clean and orderly
condition and manner.
(10) Compliance with laws. The safe parking use shall be operated in a
manner that is fully in conformance with all state and local laws including regulations and
permit requirements.
(11) Annual Reporting. The safe parking program operator shall submit a
report to the Director reflecting the prior calendar year's activities. The report shall be
submitted electronically in a format approved by the Director. The report shall include the
number of individual participants in the calendar year, the number of nights each space was
occupied each year, the disposition of each participant that exited the program during the
calendar year (exit to housing, exit to homelessness, etc.), the city in which the person was last
housed, and any complaints from neighbors communicated to the operator or permit holder
along with the resolution of the complaints. Where a safe parking program operator operates
multiple sites within the City of Palo Alto, the annual report may be combined.
(12) Participant preferences. A safe parking program provider shall award
available parking spaces with preference given to students, or households with students,
enrolled in the Palo Alto Unified School District.
(13) Vehicle Idling. Vehicle idling is not allowed except as allowed under
Chapter 10.62 of this code.
(14) No temporary structures. No temporary structures shall be erected in
relation to the safe parking program. Small amenities such as chairs may be utilized during
program hours, provided that they are stored in vehicles or within the permit holder's
building(s) during quiet hours.
5
0160126_20231120_ay16
Item 10: Staff Report Pg. 23 Packet Pg. 352 of 371
Item 10
Attachment A - Ordinance
*N0T YET APPR0VED* t A
Adopting Permanent
Regulations for Safe
(15) Personal property. All personal property shall be Overnight Parking ant
vehicles. Programs
(16) Fire. No open fires or open flames are allowed.
(17) Lot monitoring. The safe parking program operator shall deploy lot
monitors to occupied safe parking lots. Lot monitors shall make at least three visits to the lots
to ensure the safety of the participants and adherence to the operational conditions. Lot
monitors are advised to be deployed in the early evening (lot opening — 10:00 p. m.), in the
overnight hours (11 p. m. —5 a. m.), and in the morning hours (6 a. m. — 8:00 a. m.).
(g) No Assignment of Permit. No person shall assign or transfer a safe parking
program permit issued under this section.
(h) Suspension, Revocation and Modification.
(1) Grounds for suspension, revocation or modification. The director may suspend,
revoke or modify a permit, according to the procedures set forth in subsection (h)(2) below, if
the director finds that:
(i) Operation of the safe parking program violates any provision of the
permit, this section, other applicable provision of this code, or state law; or
(ii) Operation of the safe parking program is detrimental to public health,
safety or the general welfare.
(2) Procedure for suspension, revocation or modification of approval.
(i) Public hearing by director
(a) Notice to permit holder. Whenever the director believes that grounds for
the suspension, revocation, or modification of a permit exist, the director shall give the permit
holder written notice of the date, time and place of a hearing to be held before the director on
whether the permit should be suspended, revoked, or modified. The notice shall state the
alleged grounds for the proposed revocation, suspension or modification of the permit, and the
notice shall be served on the permit holder by mail at least 10 days prior to the hearing at the
most recent home or business address on file with the planning and development services
department.
(b) Notice to public. Notice of the hearing shall be given at least 10 days prior
to the hearing by mailing to all residents and owners of property within 600 feet of the subject
property.
(ii) Decision of the director.
(a) Within 10 days following the hearing, the director shall prepare a written
decision to revoke, suspend, modify, or leave unchanged the permit.
6
0160126_20231120_ay16
Item 10: Staff Report Pg. 24 Packet Pg. 353 of 371
*NOT YET APPROVED*
Item 10
tachment A - Ordinance
t A
Adopting Permanent
Regulations for Safe
(b) Notice of the decision shall be provided by mail to Overnight Parking , by
posting on the planning and development services' department's website Programs her
interested persons who requested notice to the planning and development services
department.
(c) The director's decision shall become final 10 days after the notice is
mailed to the permit holder unless a timely appeal is filed.
(iii) Request for appeal hearing. The permit holder or subject property owner,
or owners or residents of a property within 600 feet of the subject property may file an appeal
of the director's decision with the city clerk. The appeal shall be filed in written form in a
manner prescribed by the director.
(iv) Decision by the city council on appeal. If a timely appeal is received by
the city clerk, and not withdrawn, the director's decision shall be placed on the consent
calendar of the city council within 45 days. The city council may:
(a) Adopt the findings and recommendation of the director; or
(b) Remove the recommendation from the consent calendar, which shall
require three votes, following which the city council shall adopt findings and take action on the
application.
(v) Effective date of revocation, suspension or modification. The decision of
the city council is final. The revocation, suspension or modification will be effective 5 days after
mailing of the decision addressed to the permit holder.
SECTION 3. If any section, subsection, sentence, clause, or phrase of this Ordinance is for any
reason held to be invalid or unconstitutional by a decision of any court of competent
jurisdiction, such decision shall not affect the validity of the remaining portions of this
Ordinance. The City Council hereby declares that it would have passed this Ordinance and each
and every section, subsection, sentence, clause, or phrase not declared invalid or
unconstitutional without regard to whether any portion of the Ordinance would be
subsequently declared invalid or unconstitutional.
SECTION 4. The Council finds that the Ordinance is exempt from the California Environmental
Quality Act pursuant to Section 15301 of the CEQA Guidelines, which applies to minor
alterations of existing public or private structures, facilities, mechanical equipment, or
topographical features involving negligible or no expansion of use. Adopting the Ordinance to
allow the use of existing parking lots for temporary overnight safe parking would not constitute
any significant expansion of use. CEQA Guidelines Section 15061(b)(3) also applies to the
adoption of the Ordinance because it can be seen with certainty that there is no possibility that
the activity of limited parking overnight in existing parking lots may have a significant effect on
the environment. The Council further finds that the potential exceptions to the categorical
exemption in CEQA Guidelines Section 15300.2 are not applicable. Use of existing parking lots in
the operation of temporary safe parking does not impose a significant cumulative impact over
7
0160126_20231120_ay16
Item 10: Staff Report Pg. 25 Packet Pg. 354 of 371
*NOT YET APPROVED*
Item 10
tachment A - Ordinance
itA
Adopting Permanent
Regulations for Safe
time as the use as a parking lot is generally unchanged and the safe park Overnight Parking o a
short duration; it is not an unusual circumstance to modify the hours of us Programs ies,
and there is nothing unusual about the size or location of the existing parking lots at which
temporary overnight safe parking would be allowed; the use of existing parking lots does not
adversely impact scenic or historical resources; and the Ordinance does not involve hazardous
sites as it relates to existing parking lots and no ground disturbance would result from
implementation of the Ordinance.
SECTION 5. This Ordinance shall be effective on the thirty-first date after the date of its
adoption.
INTRODUCED:
PASSED:
AYES:
NOES:
ABSENT:
ABSTENTIONS:
ATTEST:
City Clerk
APPROVED AS TO FORM:
Assistant City Attorney
Mayor
APPROVED:
City Manager
Director of Planning and
Development Services
0160126_20231120_ay16
Item 10: Staff Report Pg. 26
Packet Pg. 355 of 371
Analysis of Homeless Households Affiliated with the City of Pal Item 10
Attachment B - Unhoused Palo
• 276 homeless households who took a VI-SPDAT assessment during January 1, 2022 to December 31, 2022 have an affilL Altans Alto through
answering "Palo Alto" to any of the following assessment questions:
• If employed, what city do you work in?
• If you go to school, in which city is your school?
• In which city do you spend most of your time?
• Which city did you live in prior to becoming homeless?
• City of Palo Alto affiliated households ("Palo Altans") are 4% of the total number of households who took the VI-SPDAT during this period (6,711 households)
• 154 or 56% of these households took the VI-SPDAT for the first time, a measure of homeless inflow.
• The following are demographics of Palo Altans who took the VI-SPDAT in CY2022:
By Age Tier
70
21%,58 21%,59
60 20%,54
50 17%, 46
40 13%,37
30 8% 22
20
10
0
18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 or Above
140
120
100
80
27%, 74
60
40
20
3%, 9
5%, 15
-
0
American
Asian or Asian
Black, African
Indian, Alaska
American
American, or
Native, or
African
Indigenous
By Race and Ethnicity
By Gender
Transgender, 1, 0%
51%, 140
A gender
other than
singularly
female or
male (e.g.,
non -binary,
genderfluid,
agender,
culturally
specific
gender), 1,
0%
■ Non -Hispanic/
Non-Latinx
■ Hispanic/Latinx
5%, 14 6%, 17
- ■ Client refused
Data not Multi -Racial Native Hawaiian White
collected or Pacific
Islander
Item 10: Staff Report Pg. 27 1 Packet Pg. 356 of 371
By Household Type
Household
without Children,
25, 9%
Household
with Children,
44, 16%
By Ethnicity
Client
ref iced 1
Analysis of Homeless Households Affiliated with the City of Palo Alt Item 10
Attachment B - Unhoused Palo
• The following are additional characteristics of the 276 homeless Palo Altans who took the VI-SPDAT assessment duringL Altans w observations:
• 54% score in the Permanent Supportive Housing range of intervention and 36% score in the Rapid Rehousing range of intervention.
• Nearly 60% report 2+ years since permanent stable housing
• 33% report sleeping most frequently outdoors and 29% in their cars
• 43% report a mental health condition and 32% report a substance use disorder
VI-SPDAT Intervention Range
(Level of Need)
Minimal
Intervention,
Where do you sleep most
frequently?
Outdoors
Car
Shelters 14%, 39
Other - 10%, 27
Couch Surfing 8%, 22
I Transitional Housing 3%, 9
Data not collected 4%, 10
33%,90
29%, 79
How long has it been since you lived in permanent
stable housing?
180
58%,161
160
140
120
100
80
60
40
11%, 31
9°� 24 12%, 33
20
3% 9
■
°
5%, 15 1%,
0
Less than a 1 week - 3
3 - 6 months 6 months to 1- 2 years 2 years or Client
week months
1 year more doesn't
know
55%, 153
32%, 87
II
Mental Substance
Health Use
Disabilities and Other Demographics
30%, 83
27%, 75
Chronic Learning/
Health Developmental
29%,79
18%,51 16%,45
liii
Domestic Jail in Past Foster Veteran
Violence 6 Months Care Status
Victim/ Background
Survivor
0 20 40 60 80
Item 10: Staff Report Pg. 28 J Packet Pg. 357 of 371
Enrollment of Unhoused Palo Altans in Emergency Sheltersi Item 10
Attachment B - Unhoused Palo
212 homeless households who were actively enrolled in emergency shelter programs during CY2022 have an of Altans alo Alto through
current/prior address, zip code of last permanent address, or answering "Palo Alto" to any of the following VI-SDPAT assessment questions:
• If employed, what city do you work in?
• If you go to school, in which city is your school?
• In which city do you spend most of your time?
• Which city did you live in prior to becoming homeless?
City of Palo Alto affiliated households ("Palo Altans") are 5% of the total number of households (4,585) actively enrolled in emergency shelter programs
during CY2022 (excluding FEMA Isolation Hotels/Motels).
The following chart shows the percentage of Palo Altans enrolled in:
• Sunnyvale Nightly Shelter (7% of households)
• North County Shelters (16% of households)
• Non -North County Shelters (3% of households)
Households Enrolled in Emergency Shelters, CY2022
4,098
North County Emergency Shelter programs
include the following:
• Bill Wilson Center - Youth Shelter North County
• HomeFirst - Mountain View Nightly Shelter
• HomeFirst - Sunnyvale Nightly Shelter
• LifeMoves-Mountain View -ES -Families
• LifeMoves - Lifemoves-Mountain View -ES -
Singles and Couples
• Life Moves-OSC-ES-Hotel de Zink-OSH
Packet Pg. 358 of 371
City of Palo Alto Results — Total Assessments and Homele Item 10
Attachment B - Unhoused Palo
Altans
Homeless Inflow Trend
• Homeless inflow is defined here as the first time a client takes a VI-SPDAT assessment.
• In 2022, Palo Alto -affiliated households make up 4.6% of total homeless inflow, which is
lower than CY2021.
• For homeless inflow, city affiliation is established by only Vl-SPDAT assessment questions:
city of work/school, city lived in prior to homelessness, and spending most of one's time in
the city.
Year of First
Time Vl-SPDAT
Total Homeless Inflow
(First Time Vl-SPDAT)
Homeless Inflow with
Palo Alto Affiliation
Percent with Palo
Alto Affiliation
2018
5,383
169
3.1%
2019
4,757
138
2.9%
2020
3,429
139
4.1%
2021
3,165
174
5.5%
2022
3,349
154
4.6%
Households Affiliated with the City of Palo Alto,
CY2022
HOMELESS IN CY2022 (VI-SPDATS COMPLETED
ANYTIME IN CY2022)
HOMELESS INFLOW: REQUESTING ASSISTANCE
FOR THE FIRST TIME (CLIENTS WHO TOOK THE
VI-SPDAT FOR THE FIRST TIME IN CY2022)
PLACED IN HOUSING (HEAD OF HOUSEHOLD):
MOVE IN DATE OR EXIT TO PERMANENT
HOUSING
Item 10: Staff Report Pg. 30
154
Packet Pg. 359 of 371
Item 10
Attachment C - Point In
Time Count 2023
F,
1k
�R.
City LimitCAMPBELL LOS ALTOS MILPITAS PALO ALTO
SAN JOSE CUPERTINO LOS ALTOS HILLS MONTE SERENO SANTA CLARA
MOUNTAIN VIEW GILROY LOS GATOS MORGAN HILL SARATOGA
Carn bell
74
216
92
a
0 •
0
74
216
92
1
I 24%
r t
I -57%
Cupertino
159
102
43
0
0
0
159
102
48
-70%
-53%
Gilroy
345
606
817
359
208
231
704
814
1,048
49%
29%
Lus Altos
76
65
0
0
0
4
76
65
0
-100%
-100%
Los Altos Hills
0
0
0
0
0
0
0
0
0
'
Los Gatos
16
58
81
9
0
0
16
58
81
406%
40%
Milpitas
125
249
142
0
25
0
125
274
142
14%
-48%
Monte Sereno
0
0
0
0
0
0
0
0
0
Morgan Hill
114
60
230
0
0
0
114
60
230
102%
283%
Mountain View
574
206
424
32
140
138
606
346
562
-7%
62%
Palo Alto
299
263
187
14
11
19
313
274
206
-34%
-25%
San Josh
5.117
4,975
4.411
960
1,675
1.,855
6.097
6,650
6,266
3%
-6%
Santa Clara
264
375
417
62
65
44
326
440
461
41%
5%
Saratoga
0
0
0
0
0
0
0
0
0
Sunnyvale
477
279
320
147
106
151
624
385
471
-2596
22%
Total. - -
7,922
7,798
7491
1,754
2.320
2.502
9,706
10.028
9.903
2%
-176
Cities wilts unsheltered or sheltered populatiu .s 511 i - - — ----'- -
Item 10: Staff Report Pg. 31 Packet Pg. 360 of 371
Safe Parking Lots Palo Alto
Base Map
9
24 Hour Lot 2000 Geng Rd
Etz Chayim
0
Etz Chayim 4161 Alma St
First Congregational
0
First Congregational 1985
Louis Rd
Highway Community
O
Highway Community 3373
Middlefield Rd
UUCPA
9
Unitarian Universalist 505 E
Charleston Rd
ENTENNIAL
( PALM IIRK
J00DSIDE
PLAZA/
ola vaiiey
FRIENDLY ACRES\�\
North BELLE HAVEN
Fair Oaks NE/
East Palo Alto
Item 10
Attachment D - Safe Parking Sites
Map
Atherton �-
Q 24 Hour Lot 2000 Geng R...
Menlo Park
O First Congregational 19..E QL� O1 P�2
Palo Al'. P ��
P
West
Menlo Park Highway Community 3373 ...
O
Unitarian Universalist ...
\ C Etz Chayim 4161 Alma St
Los Trancos
Woods
Los Altos
Los Altos Hills
Mountai
View
Loyola
Item 10: Staff Report Pg. 32
Packet Pg. 361 of 371
Item 11
Item 11 Colleagues
Memo
CITY COUNCIL
Colleague's Memo
Sponsor(s): Council Member Lauing and Vice Mayor Stone
CITY OF
PALO Meeting Date: December 4, 2023
ALTO Report #: 2311-2241
TITLE
Colleague's Memo - Adjustment to City Council Compensation
RECOMMENDATION
1. Raise monthly City Councilmember salaries, at a minimum, to levels set by SB 329
In June of this year Governor Newsom signed SB 329 (Dodd) which allows cities to set council
salaries according to the size of each city's population. Based on the population of Palo Alto, SB
329 allows salaries to be set at $1600/month consistent with this new law. There is also a
process for considering future increases over time by Council action. The motivation for
Senator Dodd and his colleagues was precisely to make it more appealing to a broader cross
section of citizens to stand for public office as well as to recognize the true responsibilities of
councilmembers in a city as measured by size. Due to procedural requirements, approving this
recommendation would raise Councilmember salaries effective January 1, 2025 (and not
before). If this action is taken now, candidates who run in 2024 for City Council will know that,
upon taking office in January 2025 their monthly compensation will be $1600. Our hope is to
attract a more socioeconomically diverse group of candidates in the 2024 election. Sitting
Councilmembers in 2025 will also be increased to that amount.
2. Allow City Councilmembers to participate in the city's employee childcare assistance benefit
as applicable.
This new program for city workers should be broadened to include Councilmembers with this
need. This benefit reduces a high out-of-pocket cost for the Councilmember for all of the
meetings a member needs to attend — including during after school hours and for weekend
meetings/events. By definition this benefit would be targeted to younger council members
with pre-school or school age children — likely a renter's demographic. It eliminates a financial
burden a prospective candidate would have to address upon joining council. This is not extra
salary, but it is a benefit.
3. Consider amending our charter to allow Palo Alto to set Councilmember compensation
above SB 329- guidelines.
Item 11: Staff Report Pg. 1 Packet Pg. 362 of 371
Item 11
Item 11 Colleagues
Memo
Palo Alto is among the most affluent and highest cost areas in California. As stated above, we
are different than many other cities of our population size with our own utilities, a regional
water treatment facility, and an airport. Add to that our extensive open space and parklands
and a children's zoo and many other amenities we have which expands the scope of decision -
making a councilmember has. In addition, Palo Alto must add over 6000 new homes in the next
seven years which will add about 15,000 more residents. A $1600 City Council salary ($19,200
annually) may not be enough to influence a decision to run for council given the time
investment and the high expectations of our constituents across this broad scope of
responsibilities. And it may not be fair.
How should we set compensation? Here are a few data points for consideration.
A. Minimum wage in Palo Alto is $17.25 per hour translating to $35,880.00 per year for a
full-time job.
B. A midlevel senior staff member across the board in the city makes about $162,229 per
year.
C. A State Assembly member makes $122,694/year + per diem.
What is the appropriate compensation level for the job to be done and to attract more diversity
in candidates for City Council?
BACKGROUND
The duties of a Palo Alto city councilmember require a broad skill set and an extraordinary
commitment of time and effort. Many hours are required to perform the job while
representing Palo Alto residents. Total hours per week are generally estimated to be in a range
of 20-30+ hours across a seven-day week. This includes preparation for- and participation in -
council meetings, many standing and ad hoc committee meetings, liaison assignments to
commissions and outside agencies, meetings with staff, colleagues, residents, businesses,
developers, public appearances, and more. The roles of Mayor and Vice Mayor require even
more personal time commitment.
Unlike many cities, Palo Alto owns its own utilities, regional water treatment facility, and an
airport. There are approximately 1000 city employees with a $1 billion budget.
In 2014 residents voted in a ballot measure to reduce the size of the council to seven from nine
members, which became effective in 2018. All of the same work still needs to be done. The
work is covered by spreading the workload among the seven council members.
The base salary for a councilmember is currently $1000/month.
CONSIDERATIONS
Council Member Demographics for Better Representation
Item 11: Staff Report Pg. 2 Packet Pg. 363 of 371
Item 11
Item 11 Colleagues
Memo
Many councilmembers over the last two decades have been upper income residents with work
flexibility and/or residents who are post -career without pressing income obligations. A good
number of councilmembers have been empty -nesters. They have served the city admirably and
we can expect this demographic to continue to produce excellent council members eager to
serve the city.
Palo Alto is committed to diversity in all areas of city life from our residents to our city staff to
our commissioners and our council members. We welcome residents of all ethnicities and
income levels. We also want our city council to represent the varied demographics we now
have and the many new residents who will come to PA based on our initiatives to create
hundreds of new affordable homes for lower income residents. Historically, few lower income
workers have chosen to run for city council. This may be the result of less flexible work hours.
In some cases, "free time" for public service is constrained by the demands of younger families
to care for.
Council Member Compensation Relative to Workload
The Councilmember's job is not full-time. But it is highly time intensive. Anecdotally, some
residents have argued over the years that it should a be full-time job and that Councilmembers
should be fairly compensated for the broad skills required in that full-time job. That option may
have merit but is not under consideration as part of this colleagues' memo. The issue, however,
is to assess what fair compensation should be for the responsibilities of the role, the workload
required, and to attract a broader spectrum of candidates.
A change in Councilmember total compensation would be incorporated into the City's General
Fund budget; FY 2024 Adopted General Fund Budget is $279.6 million. Costs would consist of
the change in salary plus the cost for all benefits, which conservatively amounts to
approximately 63% of salary. Benefits will be charged based on the choices made by individuals
and may include: pension, retiree medical, workers compensation, Medicare, healthcare
(dental, vision, medical), and life insurance.
ATTACHMENTS
Attachment A - Memorandum on Council Member Salaries
Item 11: Staff Report Pg. 3 Packet Pg. 364 of 371
Item 11
Attachment A -
023
Memorandum On Council
of 2
l. Member Salaries
0
CITY O!
PALO
ALTO
Memorandum
Office of the City Attorney
City of Palo Alto
This memorandum responds to a request by the authors of the above Colleagues Memo for a
description of the law regarding Council Member compensation and Council's options for increasing that
compensation.
Current Law. The Charter provides that Council may receive compensation in amounts not to exceed
those provided in state law. (Charter, Art. III, Sec. 17.)
The Palo Alto Municipal Code (PAMC) sets compensation at $1,000/month. (PAMC 2.04.360). The last
update to council compensation was effective January 1, 2017. (Ord. 5304.)
State law authorizes a maximum base monthly council member salary based on city population and
authorizes annual increases according to a defined methodology. (See Gov. Code §36516.) In 2023, the
state legislature adopted SB 329, which increased maximum authorized salary levels and created a
second optional methodology for local city councils to increase salaries over time. Under the updated
statute, a city of Palo Alto's size may provide council members a monthly salary of $1,600/month,
effective January 1, 2024. Thereafter, annual increases may be made in amounts not to exceed the
greater of: (a) 5% of the existing salary for each calendar year since the Council last set council member
salaries (noncompounded, see (89 Ups. Cal. Atty Gen. 159 (2006)); or (b) an amount equal to inflation
since January 1, 2024 (CPI) but not to exceed 10 percent annually. (Gov. Code §36516.) Each increase
must be made by ordinance, with findings demonstrating the need for the increase. Automatic increases
are not allowed.
Under state law, a salary increase may only come into effect at the beginning of at least one member's
new term. (Gov. Code section 36516.5) In Palo Alto, new Council terms begin on January 1st of every
odd -numbered year. (See Charter, Art. III, Sec. 2.) Compensation can be (and typically is) adjusted for all
members of a council serving staggered terms whenever at least one member begins a new term of
office.
State law also provides that council members may receive benefits from the city. Benefits are not
counted towards the maximum allowable salary, provided that the same benefits are paid for and
available to city employees. (Gov. Code § 36516 (d).)
Options for Increasing Compensation. Council has two options to increase council member
compensation. Option 2 is available to Palo Alto because Palo Alto is a charter city, and council
compensation is a municipal affair.
Council could choose one or the other of these options, or, could use option 1 followed by option 2.
Item 11: Staff Report Pg. 4 Packet Pg. 365 of 371
Item 11
Attachment A -
023
Memorandum On Council
of 2
l. Member Salaries
Option 1: Amend PAMC 2.04.360 to increase council member salary, currently $1,000/month, to an
amount up to $1,600/month plus inflation from January 1, 2024 to the date of adoption
(capped at 10%), with an effective date of January 1, 2025 at the earliest.
Option 2: Place a Charter amendment on the November 2024 ballot to delete the existing language
that limits council member salary to amounts provided in state law and replace it with a
local provision. Upon voter approval, amend PAMC 2.04.360 to increase salary according to
the terms of the newly -amended Charter.
Item 11: Staff Report Pg. 5 Packet Pg. 366 of 371
Item 12
Item 12 Colleagues
Memo
CITY COUNCIL
Colleague's Memo
Sponsor(s): Mayor Kou and Vice Mayor Stone
CITY OF
PALO Meeting Date: December 4, 2023
Report #: 2311-2244
ALTO
TITLE
Colleague's Memo - Palo Alto Public Art Commission Restoration to Seven Members
RECOMMENDATION
Direction to staff to schedule a consent item for Council to restore the Public Art Commission to
7 members.
BACKGROUND AND DISCUSSION
The Public Art Commission (PAC) consisted of seven members until August 3, 2020, when the
Council passed an Ordinance (Ordinance #5503) reducing the number of members from seven to
five. The Human Relations Commission (HRC) was also reduced from seven to five members in
the same Ordinance. In 2023, the HRC was restored back to seven members by the City Council
(Ordinance #5583). This Colleague's Memo recommends restoring the PAC back to seven
members for the reasons described below. If the full Council agrees, approval of an ordinance
will be agendized as a consent item at a future meeting.
1. Continuity and historical knowledge are essential for multi -year public art projects. With 5
members, the Commission may experience volatility, especially if a significant portion of the
commissioners are new. It takes time for a new commissioner to familiarize themselves
with ongoing projects, best practices, and policies, and to contribute to sound decision -
making.
2. In recent years, the Palo Alto Public Art Program has expanded to include many temporary
installations, art festivals, private development projects, and percent -for -art initiatives.
Commissioners play vital roles as listening conduits, tour guides, and program ambassadors.
Expanding the Commission ensures greater availability and attendance to support events
such as the recent 9 -day murals event.
3. Public Art is subjective, necessitating diverse voices for informed decisions in Palo Alto.
With a reduced number of commissioners, the decision -making process has been narrowed,
potentially limiting representation. A larger panel ensures a more thoughtful and consistent
decision -making process, which is crucial for the non -advisory nature of PAC's actions.
4. Moreover, Public Art is actively fostering discussions about equity and belonging in Palo
Alto, leading to the successful launch of the second King Artist residency and ongoing
Item 12: Staff Report Pg. 1 Packet Pg. 367 of 371
Item 12
Item 12 Colleagues
Memo
deliberations about artist outreach, training efforts, policies, and language used in open
calls. Increasing the number of voices on the Commission will better promote equity efforts
and enhance inclusivity in public art.
5. Attracting qualified applicants has not been an issue for the Public Art Commission. By
expanding the number of members, we can welcome more enthusiastic participants,
leading to a richer and more inclusive artistic community for Palo Alto.
RESOURCE IMPACT
Initially, staff resources would be needed to draft an Ordinance updating Chapter 2.18 of the
Municipal Code to increase the number of members from five to seven (City Attorney's Office),
recruit new Commissioners and schedule Council interviews (City Clerk's Office). If adopted,
staff plan to incorporate this recruitment into the annual recruitment process for all
commissions in Spring 2024 unless Council directs otherwise. (See PAMC section 2.17.070).
In the longer term, staff in the Community Services Department would be positively impacted
by this change as there would be less time spent by staff ensuring meetings will have a quorum
as individual schedule conflicts can be accommodated as well as greater opportunities for ad
hoc committees to advance work of the Commission. A larger decision -making body would
allow for diverse perspectives in the selection of public art including commissioned artists and
locations for temporary and permanent art within Palo Alto.
Item 12: Staff Report Pg. 2 Packet Pg. 368 of 371
Item 13
Item 13 Staff Report
CITY OF
PALO
ALTO
City Council
Staff Report
From: City Manager
Report Type: INFORMATION REPORTS
Lead Department: Administrative Services
Meeting Date: December 4, 2023
Report #:2308-1859
TITLE
Property Agreements Entered into by City Manager Under Palo Alto Municipal Code Section
2.30.210(h) and Reported Per Section Code 2.30.710(b) for Fiscal Year 2023
RECOMMENDATION
This is an informational report; no Council action is required.
DISCUSSION
Pursuant to Palo Alto Municipal Code (PAMC) Section 2.30.210(h)', the City Manager may
award and sign contracts to rent, lease, or license city real property to other parties regardless
of the price for a term not exceeding three years. Additionally, the City Manager may enter into
and sign contracts for the rental, lease or licensing of real property at the Cubberley
Community Center for a term of up to five years. Attachment A was prepared pursuant to
PAMC Section 2.30.710(b)2 and reports to the Council of all leases, licenses, and rentals of city
real property with third parties, approved by the City Manager during fiscal year (FY) 2023. The
report excludes agreements approved by the City Council. Total revenue for FY 2023 from
agreements authorized by the City Manager during the fiscal year totaled $184,191.40.
FISCAL/RESOURCE IMPACT
These lease amounts presented are consistent with, and are aligned to, the FY2024 budget.
STAKEHOLDER ENGAGEMENT
Staff coordinate with tenants on the execution of lease agreements for execution of
appropriate documents.
1 https://codelibrary.amlegal.com/codes/paloalto/latest/paloalto ca/0-0-0-61881
2 https://codelibrary.amlegaI.com/codes/paloalto/latest/paloalto ca/0-0-0-62183
Item 13: Staff Report Pg. 1 Packet Pg. 369 of 371
Item 13
Item 13 Staff Report
ENVIRONMENTAL REVIEW
This item is not a project as defined by the California Environmental Quality Act (CEQA) because
the report is for informational purposes only with no action required by the Council. CEQA
Guidelines section 15378.
ATTACHMENTS
Attachment A: FY 2023 List of Lease Agreements
APPROVED BY:
Kiely Nose, Assistant City Manager
Item 13: Staff Report Pg. 2 Packet Pg. 370 of 371
Number Tenant
Item 13
Attachment A - FY 2023 List of Lease
CITY OF PALO ALTO
Agreements
ADMINISTRATIVE SERVICES DEPARTMENT/REAL ESTATE DIVISION
FY2023 Annual Report — Agreements Entered Into
By City Manager Under PAMC Section 2.30.210(h)
Address Room Sq. Ft. Lease Type Execution Date Expiration Date Rent Rent Cycle TOTAL FY22-23 RENT
1 Harumo Sato
4000 Middlefield Road U2B
360 Cubberly Artist Studio
8/8/2022
2 Nina Krog Ekman
4001 Middlefield Road F7
1200 Cubberly Artist Studio
9/19/2022
3 Martha Sakellariou
4002 Middlefield Road E7
480 Cubberly Artist Studio
9/8/2022
4 Ernest Regua
4003 Middlefield Road E4B
360 Cubberly Artist Studio
10/17/2022
5 Chandrika Marla
4004 Middlefield Road U4A
360 Cubberly Artist Studio
10/17/2022
6 Jennifer Gonsalves
4005 Middlefield Road U1
720 Cubberly Artist Studio
10/19/2022
7 Rachelle Doorley
4006 Middlefield Road U5B
520 CubberlyArtist Studio
10/13/2022
8 Daniele Archambault
4007 Middlefield Road F3
480 CubberlyArtist Studio
10/13/2022
9 Malte Renz
4008 Middlefield Road U4B
360 CubberlyArtist Studio
10/21/2022
10 Cynthia Brannvall
4009 Middlefield Road U5A
480 Cubberly Artist Studio
10/24/2022
11 Paloma Lucas
4010 Middlefield Road E3
435 Cubberly Artist Studio
10/27/2022
12 Servane Briand
4011 Middlefield Road E3
435 CubberlyArtistStudio
10/27/2022
13 Cynthia Brannvall
4012 Middlefield Road U5A
480 Cubberly Artist Studio
12/19/2022
14 Kiana Honarmand
4013 Middlefield Road U4A
360 Cubberly Artist Studio
12/19/2022
15 Adrienne Defendi
4014 Middlefield Road U2B
360 CubberlyArtist Studio
12/19/2022
16 Mikael Gaspay & MaybeIine Gaspay
4015 Middlefield Road U5B
520 Cubberly Artist Studio
12/19/2022
17 Harumo Sato
4016 Middlefield Road F1
760 CubberlyArtist Studio
12/19/2022
18 Ala Mohseni & Nasim Moghadam
4017 Middlefield Road U1
720 Cubberly Artist Studio
12/19/2022
19 Eric Fei Guan
4018 Middlefield Road E4A
568 CubberlyArtist Studio
12/19/2022
20 Robin Mullery
4019 Middlefield Road F5B
390 Cubberly Artist Studio
12/19/2022
21 Nina Krog Ekman
4020 Middlefield Road F4
480 Cubberly Artist Studio
12/19/2022
22 CharlottaHauksdottir
4021 Middlefield Road E4B
360 Cubberly Artist Studio
12/19/2022
23 Shannon Wright
4022 Middlefield Road F6
430 Cubberly Artist Studio
12/19/2022
24 Darryl Dieckman
4023 Middlefield Road F5A
390 Cubberly Artist Studio
12/19/2022
25 Pantea Karimi
4024 Middlefield Road F6
430 Cubberly Artist Studio
12/7/2022
26 Elizabeth Bennett
4025 Middlefield Road U2A
600 Cubberly Artist Studio
12/19/2022
27 Brittany Bradley
4026 Middlefield Road E3
870 Cubberly Artist Studio
12/19/2022
28 Martha Sakellariou
4027 Middlefield Road E7
480 Cubberly Artist Studio
12/19/2022
29 Chandrika Marla
4028 Middlefield Road F3
480 Cubberly Artist Studio
12/19/2022
30 Jaya Griscom
4029 Middlefield Road U4B
360 Cubberly Artist Studio
12/19/2022
31 Sang-ah Choi
4030 Middlefield Road F7
1200 Cubberly Artist Studio
12/19/2022
32 Riki Morita
4031 Middlefield Road E6A
360 Cubberly Artist Studio
1/5/2023
33 Patrick Fenton
4032 Middlefield Road El
720 Cubberly Artist Studio
1/5/2023
34 Tara de la Garza
4033 Middlefield Road F2
480 Cubberly Artist Studio
1/12/2023
35 Ramona Stelzer
4034 Middlefield Road E6A
360 Cubberly Artist Studio
1/23/2023
36 Kirti Bassendine
4035 Middlefield Road E6B
360 Cubberly Artist Studio
1/30/2023
37 WeiminZhang
4036 Middlefield Road E6A
360 Cubberly Artist Studio
4/17/2023
38 Ada's Cafe
3700 Middlefield Road N/A
578 Mitchell Park Community Center
8/2/2022
39 Kids Choice
1711 Stanford Avenue N/A
1440 Extended Day Care Spaces
12/18/2020
40 Palo Alto Community Child Care
Various N/A
15240 Extended Day Care Spaces
12/7/2020
12/31/2022 $ 410.00 Monthly
12/15/20221 $1,224.00 Monthly
12/31/2022 $ 489.60 Monthly
11/30/2022 $ 410.40 Monthly
12/31/2022 $ 410.40 Monthly
12/21/2022 $ 734.40 Monthly
12/31/2022 $ 530.40 Monthly
12/21/2022 $ 489.60 Monthly
12/21/2022 $ 367.20 Monthly
12/31/2022 $ 547.20 Monthly
12/21/2022 $ 495.90 Monthly
12/21/2022 $ 443.70 Monthly
12/31/2023 $ 547.20 Monthly
12/31/2023 $ 410.40 Monthly
12/31/2023 $ 367.20 Monthly
12/31/2023 $ 530.40 Monthly
12/31/2023 $ 866.40 Monthly
12/31/2023 $ 734.40 Monthly
12/31/2023 $ 579.36 Monthly
12/31/2023 $ 397.80 Monthly
12/31/2023 $ 489.60 Monthly
12/31/2023 $ 367.20 Monthly
12/31/2023 $ 490.20 Monthly
12/31/2023 $ 444.60 Monthly
12/31/2022 $ 490.20 Monthly
12/31/2023 $ 684.00 Monthly
12/31/2023 $ 991.80 Monthly
12/31/2023 $ 489.60 Monthly
12/31/2023 $ 547.20 Monthly
12/31/2023 $ 367.20 Monthly
12/31/2023 $1,368.00 Monthly
4/30/2023 $ 410.40 Monthly
12/31/2023 $ 734.40 Monthly
12/31/2023 $ 547.20 Monthly
8/31/2023 $ 410.40 Monthly
8/31/2023 $ 1.00 Monthly
12/31/2023 $ 432.00 Monthly
12/5/2024 $ 500.00 Monthly
6/30/2023 $ 615.01 Monthly
6/30/2023 $6,765.16 Monthly
TOTAL
$184,191.40
$
2,460.00
$
4,896.00
$
1,468.80
$
410.40
$
820.80
$
734.40
$
1,591.20
$
1,468.80
$
734.40
$
547.20
$
1,487.70
$
1,331.10
$
490.20
$
3,283.20
$
2,462.40
$
2,203.20
$
3,182.40
$
5,198.40
$
4,406.40
$
3,476.16
$
2,386.80
$
2,937.60
$
2,203.20
$
2,941.20
$
2,667.60
$
4,104.00
$
5,950.80
$
2,937.60
$
3,283.20
$
2,203.20
$
8,208.00
$
1,641.60
$
4,406.40
$
3,283.20
$
820.80
$
1.00
FY24
Commencement
$
3,000.00
$
7,380.12
$
81,181.92
Item 13: Staff Report Pg. 3
Packet Pg. 371 of 371